20 18 REPORT SUMMER CUSTOMER SUCCESS - FeaturedCustomers
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20 SUMMER
CUSTOMER
18 REPORTSUCCESS
TRANSLATION MANAGEMENT
SOFTWARE CATEGORY
TRANSLATION
MANAGEMENT
SOFTWARE
OVERVIEW
Translation Management software
increases collaboration, eliminates repetitive
manual tasks, and delivers overall greater
efficiency through the automation of the
translation process. By translating text from one
language to another, global content is maximized,
and manual processes are minimized.
From inputting the source text to disseminating the
final text, Translation Management software has
the ability to localize marketing which can
customize global content to specific regions. As a
result, market reach to desired countries can be
broadened, large-scale translation projects can be
automated, and the speed in which content is
translated can be increased immensely.
2
CUSTOMER SUCCESS Company Score is affected by the following:
SCORING METHODOLOGY 1. Number of employees (based on social
media and public resources)
The FeaturedCustomers.com Customer 2. Vendor momentum based on web traffic and
Success score is based on data from our search trends
customer success content platform, social 3. Employee satisfaction and engagement
presence, as well as additional data aggregated (based on social network ratings)
from online sources and social media properties. 4. % traffic increase to your Customer
Our ranking engine applies an algorithm to all of References
the data collected to calculate the overall 5. Lower Funnel SEO Key Term Rankings
Customer Success score. The overall Customer
Success score is a weighted average based on 3 CUSTOMER SUCCESS AWARDS
parts:
Market Leader (90 - 100)
Content Score is affected by the following: Vendor on FeaturedCustomers.com
1. # of vendor generated customer success with substantial customer base &
content pieces (case studies, success market share. Leaders have the
stories, testimonials, and customer videos) highest ratio of customer success
2. Content quality score generated from all content, content quality score, and
customer success content social media presence relative to
3. % Change in Content over past 6 months company size.
4. Number of employees (based on social Top Performer (81 - 89)
media and public resources)
Vendor on FeaturedCustomers.com
Social Score is affected by the following: with significant market presence and
resources and enough customer
1. # of LinkedIn followers reference content to validate their
2. # of Twitter followers vision. Top Performer's products are
3. # of Facebook likes highly rated by its customers but have
4. Number of employees (based on social not achieved the customer base and
media and public sources) scale of a Leader.
5. Engagement across all platforms
Rising Star (75 - 80)
Vendor on FeaturedCustomers.com
that does not have the market
presence of Market Leaders or Top
Performers, but understands where
the market is going and has disruptive
technology. Rising Stars have been
around long enough to establish
momentum and a minimum amount of
customer reference content along with
a growing social presence.
3
ALL VENDORS 4
ABOUT SDL
SDL is the leader in global content management and language solutions. SDL helps companies
build relevant digital experiences that deliver transformative business results on a global scale.
Seventy-nine of the top 100 global brands trust SDL to simplify the complexity of managing
content across multiple brands, websites, languages, and devices.
TRUSTED BY:
“The combination of the SDL iMT and Tweddle’s content “SDL Tridion efficiently structures enterprise-wide processes
management and delivery systems enabled us to deliver a for the creation, management, distribution and delivery of
solution that could positively impact vehicle distribution, business critical content across multiple websites, portals,
servicing, customer satisfaction and revenues for our e-applications and paper-based publications."
customers.”
Andy Tweddle Mike Simon
President and CEO, Chrysler Senior VP of Corporate Communications, Emirates
“The success of this effort is attributed to SDL working with “We’ve been able to translate more and more, without
Best Western as a partner. No other localization provider increasing costs. More importantly, we’ve not compromised
offered such extensive support. The two companies worked on quality in any way. SDL technology helps us deliver better
through options that provided for a broad range of services value."
from software licensing to a fully outsourced solution.”
Clarke Chandler Yuka Kurihara
Director of Electronic Distribution Services, Best Western Director of Globalization, Pitney Bowes
CONTENT SOCIAL COMPANY
100 92 80
TOTAL WEIGHTED
SCORE: 97
READ ALL 117 CUSTOMER SUCCESS REVIEWS FROM SDL USERS
5ABOUT MADCAP SOFTWARE
MadCap Software is a trusted resource for the thousands of companies around the globe that
rely on its solutions for single-source multi-channel authoring and publishing, multimedia, and
translation management. Whether delivering technical, policy, medical, marketing, business, or
human resources content, MadCap’s products are used to create corporate intranets, Help
systems, policy and procedure manuals, video tutorials, knowledge bases, eBooks, user guides,
and more to any format, including high-end print, online, desktop or mobile.
TRUSTED BY:
"I have been working with Flare since its inception, and I’ve "I’ve said it a couple of times, but I will say thank you again. I
also taken CSS online courses, yet I still learned a lot from am very impressed with the way that your company treats
this class with Scott. It was well worth taking this class." clients and helps to answer questions. Your technical
support process is exemplary."
Candee Hellberg Julious Dyer
LexisNexis Technical Writer, PeopleNet
"You guys do fantastic work. The best I’ve ever seen in 30 "Being able to publish to different outputs from a single Flare
years in the computer industry. Keep it up." project has helped us to reduce the time it takes to update
documentation so that we can keep pace with product
updates."
Gary Taylor Andrew Smith
Frontier Communications Technical Writer, cleverbridge
CONTENT SOCIAL COMPANY
100 70 89
TOTAL WEIGHTED
SCORE: 94
READ ALL 240 CUSTOMER SUCCESS REVIEWS FROM MADCAP SOFTWARE USERS
6ABOUT LIONBRIDGE
Lionbridge is the world’s largest language services provider offering industry-leading translation
and localization services and highly scalable global marketing solutions. They help organizations
achieve international success through exceptional customer service, the most advanced
technologies, and the industry’s largest and most sophisticated network of professional
translators.
TRUSTED BY:
“Lionbridge is the hub in our process to launch products and “The impacts have been significant, including increased
to launch translated and localized content. Lionbridge helps customer satisfaction and reduced customer effort, coupled
us with translations, with SEO, and does that with a really with increased call deflection and not having to hire as many
efficient and agile process.” multi-lingual agents. This combination makes GeoFluent a
great fit for RCI and our members.”
Tobias Bergstorm Keith Lodewyk
Director Digital Channels, Thule Customer Care Team Lead, RCI
“Having our glossaries, TMs, and billing in one easy to use “Life Fitness has many global reviewers that assist with
portal makes project managing any translation simple. From translation review, but also have other responsibilities.
the constant flow of communication and attentiveness from Lionbridge’s Global Brand Voice has allowed our global
our account director, to the high quality and quick teams to work with Lionbridge and solidify our brand assets,
turnaround, Lionbridge onDemand is the best solution for our including terminology databases and style guides. This has
needs.” resulted in high-quality translations that are entirely on…
Drew Fortin Heather Sieker
Vice President of Marketing, The Predictive Index EMEA Marketing Manager, Life Fitness
CONTENT SOCIAL COMPANY
95 90 70
TOTAL WEIGHTED
SCORE: 92
READ ALL 44 CUSTOMER SUCCESS REVIEWS FROM LIONBRIDGE USERS
7ABOUT SMARTLING
Smartling is the gateway for all companies seeking to accelerate growth from international
markets. Smartling has grown to become a technology hub in the center of New York City. Their
large, open office allows their team members to work together creatively on constantly growing
their product features and improving their customer experience. Every member of their team is
obsessed with helping businesses thrive on a global scale. Whether their clients need to quickly
translate website content, software, apps, games, or documents, Smartlings are here to make
that happen.
TRUSTED BY:
"Smartling has allowed us to expand overseas quickly "We wanted our own set of tools to manage our workflow,
without being delayed by translation. And customers who staffing, and performance, particularly around security, code
use our app in other languages really enjoy it. Recently, a integrity, and page delivery. After connecting with Smartling,
few German customers thought that we were based in we saw that their philosophy and technology was so
Germany because of our rich localized content." sophisticated, advanced, and complementary to our own that
we decided to engage with them instead. We’ve never…
Bryan Lopuck Nina Yiamsamatha
Localization Project Manager, Hotel Tonight Marketing Manager, Foursquare
"Being able to deliver a new language on ba.com in half the "We create a lot of country-specific content, and Smartling’s
usual time enabled us to go live to coincide with our first technology has enabled us to provide all of our users –
flight to Korea." regardless of country – the best possible experience."
Geraint Jones Jim Santanella
Digital Content Production Manager, British Airways Director of Program Management, Rhapsody International
CONTENT SOCIAL COMPANY
97 73 80
TOTAL WEIGHTED
SCORE: 92
READ ALL 47 CUSTOMER SUCCESS REVIEWS FROM SMARTLING USERS
8ABOUT LINGOTEK
Lingotek’s Translation Network is the only cloud-based SaaS solution to connect all an
organization’s global content in one place, giving them the power to manage their brand
worldwide. Lingotek - leading technology pairs with the best enterprise applications to
continuously push dynamic multilingual content to all of their global markets.
TRUSTED BY:
"Using Lingotek – Inside Drupal has been fantastic; the "Our ROI, in my opinion, was achieved almost immediately
change in process for translation is huge. Emailing file because of the time savings during review and in
attachments around seems so archaic." deployment time. The Translation Network gave us a live
view of the translation and freed up the web team for more
important work."
Chris Vitti Angelo Katsaros
Director, Websites and Marketing Systems, Alfresco Web Designer & Front End Developer, Trimble/Plancal
"We needed a service where we could drop the laundry off in "Lingotek is always accommodating, prompt, and organized
a bundle, and have it all washed, dried, and folded on an in their interactions with us, and we value our excellent
assembly line, The tools we were using were designed to working relationship!"
wash, dry, and fold one piece of laundry at a time."
Rob Thomas Carol N. Tripp
Senior Project Manager, FamilySearch MLS, Intermountain Healthcare
CONTENT SOCIAL COMPANY
92 84 80
TOTAL WEIGHTED
SCORE: 89
READ ALL 35 CUSTOMER SUCCESS REVIEWS FROM LINGOTEK USERS
9ABOUT MOTIONPOINT
MotionPoint is a global technology solutions company that powers new market growth for world
class brands. Far more than the world’s most effective website translation service, MotionPoint
combines intelligent applications, big data, and expert services to localize, translate and optimize
websites for strategic markets. MotionPoint’s approach guarantees the quality, security and
scalability required to succeed in an evermore competitive global marketplace.
TRUSTED BY:
"MotionPoint is terrific at what they do. They make things "MotionPoint’s technology differentiates it from pure
incredibly easy for us and are really good at helping us drive translation companies, and is a key part of the value it brings
the increased performance of our Spanish language site." to the table."
Tony Szatkowski David Nix
Senior Manager Online Production, Southwest Airlines Chief Knowledge Officer, Gavi
"MotionPoint enables us to serve patients and their families "MotionPoint is simply the best at what they do. We’ve
more effectively by providing them with timely and accurate worked with others who try hard, but in my experience,
information online in their preferred language." nobody comes close to MotionPoint in terms of their
technology, expertise and attitude."
Jeff Stewart Prudence Goforth
Assistant Vice President, Digital Communications, Vitas Digital Communications Division, United States Department of
Healthcare Health & Human Services
CONTENT SOCIAL COMPANY
91 60 73
TOTAL WEIGHTED
SCORE: 85
READ ALL 15 CUSTOMER SUCCESS REVIEWS FROM MOTIONPOINT USERS
10ABOUT TRANSPERFECT
TransPerfect is the world’s largest provider of language services and technology solutions for
global business. From offices in over 90 cities on six continents, TransPerfect offers a full range
of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ
TransPerfect’s GlobalLink Product Suite to simplify management of multilingual content. With an
unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO
17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in
London and Hong Kong.
TRUSTED BY:
“By partnering with Translations.com, Accenture successfully “Translations.com delivered on the promises they made
implemented its ERP solution for Canadian users by before we started. The SOW amount was exactly delivered
providing a full complement of training material in French.” as contracted. They are excellent in helping deflne scope.”
Accenture Avis
“Since RCI began working with Translations.com in 1999, “The combination of Translations.com’s software and
the combination of custom language applications, flexible language translation services provided us with a high-quality
and scalable service delivery, and multilingual brand solution that met our translation needs for a very complex
management techniques has resulted in a complete event.Their GlobalLink GMS product provided custom
language capability overhaul for the company. Today, workflow automation and real-time translation assignments
language issues, which once ranked consistently in the that accelerated overall content delivery from tested and…
top…
Director, Brand Communications Yahoo
Royal Caribbean International Project Director, Yahoo!
CONTENT SOCIAL COMPANY
92 60 64
TOTAL WEIGHTED
SCORE: 84
READ ALL 38 CUSTOMER SUCCESS REVIEWS FROM TRANSPERFECT USERS
11ABOUT SYSTRAN
SYSTRAN delivers specialized language solutions for global collaboration, search, eDiscovery,
content management, customer support, e-commerce and localization projects. With the ability to
facilitate communication in 140+ language combinations with highly secured and custom-made
solutions, SYSTRAN is the leading choice of corporates, defense and security organizations, and
language service providers. Since its early beginnings, SYSTRAN has been pioneering advances
in Machine Translation and Natural Language Processing and delivers today a new generation of
engines leveraging the latest technological innovations from Artificial Neural Networks and Deep
Learning models
TRUSTED BY:
"When we decided to enter the international market, we "The performance of our aftersales service is largely
quickly understood that only a powerful technology improved as each collaborator is now able to communicate
translation could allow us to open these new markets." with one single voice in so many different languages."
Stéphan Szeremeta Olaf Rehders
Global Editorial Director, Petit Futé E-business Project Manager, CLAAS
"Today, thanks to SYSTRAN, we have an operational, "With 200 million users worldwide, we were looking to take
easy-to-use translation tool. In addition, SYSTRAN's our loyal customer's experience to the next level. Thanks to
customization effort means we benefit from quality SYSTRAN, we have created a new business model, which
translations that accommodate the vocabulary specific to our has highly contributed to our goal of improving service
business. This additional level of working comfort is much quality. We have no doubt that SYSTRAN will continue
appreciated by our service technicians." providing innovative solutions."
Samuel Nouiller Leo Du
Dassault Falcon Service Kingsoft, kingsoft
CONTENT SOCIAL COMPANY
88 54 76
TOTAL WEIGHTED
SCORE: 81
READ ALL 15 CUSTOMER SUCCESS REVIEWS FROM SYSTRAN USERS
12ABOUT MEMSOURCE
Memsource was founded in 2010 and has become a leader in cloud-based translation
technology. We are internationally recognized for providing an easy-to-use, yet fully-featured
translation tool and management system for the entire translation community of buyers,
agencies, and translators. Headquartered in Prague with offices around the world, we value
working with businesses and professionals who share our passion for languages and the
technology that enables the world to communicate.
TRUSTED BY:
"It is the perfect solution for us since we are doing both "Fujifilm graphics division reduced artwork time by 80% and
in-house translations as well as using external vendors. We established a content localization process using
are now able to work on the same platform and share our Memsource."
translation memories and term bases."
Pernille Malling Frederiksen Michael Bush
Head of Translation, Citroën Scandinavia Marketing Communications Manager, Fujifilm
"I have been using Memsource as a didactic tool for three “Memsource continuously upgrades their services and has
years now. I find that it is the perfect tool to introduce surprised us repeatedly when their new releases meet our
students to all the main functions and principles of CAT exact needs. We can assign tasks directly to our internal
tools. It has a very user-friendly interface and students learn proofreaders and process the translations on our own,
to use it very quickly." always with access to terminology and translation memory."
Chris Rundle Joanna Madetko-Niedba■a
Assistant Professor of Translation, University of Bologna Digital Project Manager, Global Marketing, Danfoss
CONTENT SOCIAL COMPANY
90 68 51
TOTAL WEIGHTED
SCORE: 80
READ ALL 42 CUSTOMER SUCCESS REVIEWS FROM MEMSOURCE USERS
13ABOUT ACCLARO
Acclaro is a localization and translation services company that helps the world’s leading brands
succeed across cultures. Their agency specializes in expertly adapting brands, products and
services to new language markets. At Acclaro, they’re obsessed with your business success.
Sure, they implement advanced translation processes. Sure, they use cutting-edge technology.
And sure, they employ the best of the best linguistic talent. But they are about so much more
than that. They’re all about you. They’re all about your local markets. They’re all about delivering
an exceptional experience to your customers around the world.
TRUSTED BY:
"We LOVED working with your team. You guys are a total “We have some wacky, fast-paced schedules and Acclaro
class act and NICE." has consistently met our turnaround times. In addition, the
quality and project management are excellent. Our
experience has simply been great.”
J.Crew Thomson Reuters
“I’ve been raving about Acclaro here at our nonprofit, “I can’t thank you all enough for your efforts this week to
TechSoup Global. Acclaro has done a superb job of accommodate our tight schedule. It really means a lot to me
localizing our NGOsource web portal into Spanish – to know we can rely on you in tight circumstances. Thank
providing top quality translations, excellent customer service you so much again!”
and a dash of fun during the whole process. We’re looking
forward to the next round of translations!”
TechSoup Coach
CONTENT SOCIAL COMPANY
85 55 75
TOTAL WEIGHTED
SCORE: 80
READ ALL 36 CUSTOMER SUCCESS REVIEWS FROM ACCLARO USERS
14ABOUT CROWDIN
Crowdin is privately held profitable company based in Ukraine. It is a complete solution to make
your website or software universally accessible through translation. Advanced online editor helps
translators to work faster and more efficiently. their service works directly with all industry
standardized localization formats including Android, iOS, .NET, Gettext, XLIFF files, as well as
translators data files including TBX and TMX.
TRUSTED BY:
"I was super impressed by the Crowdin in-context "Our apps are (partially or entirely) localized in more than 30
localization feature – I didn’t even know that something like languages at this point. We’re crazy happy with this, it’s
this would be possible, when I first started looking for TMS awesome. I want to get more of our service localized and
solutions for our company; but once I’d seen it, I knew that it dream of eventually getting to the point that our entire
was something that I definitely had to have." service, from the landing page to the emails we send, are
localized."
Merit Burenkov Ryan Oldenburg
Head of localization, Pipedrive Co-founder and CEO, Pushbullet
"Choosing a platform with functionality to support large "Different tools were used for localization of different
crowdsourced efforts was crucial, but we also wanted to Maxthon products , and translators had to create accounts
make sure that quality control was feasible and systematic." for each separate tool. No approval process took place, and
no style requirements were enforced."
Natalie Rothfels Alexandra Nikolaeva
Translations Project Coordinator, Khan Academy Localization Manager, Maxthon
CONTENT SOCIAL COMPANY
85 64 53
TOTAL WEIGHTED
SCORE: 79
READ ALL 16 CUSTOMER SUCCESS REVIEWS FROM CROWDIN USERS
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