Corporate Plan 2019-20 - Department of Communications ...

 
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Corporate Plan 2019-20 - Department of Communications ...
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2019–20

Corporate Plan
Corporate Plan 2019-20 - Department of Communications ...
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 The Department of Communications and the Arts 2019–20 Corporate Plan is prepared
 for section 35(1)(b) of the Public Governance, Performance and Accountability Act 2013,
 for the 2019–20 reporting period. It covers the period from 2019–20 to 2022–23.
Corporate Plan 2019-20 - Department of Communications ...
Contents

Secretary’s statement          Creativity and culture

Page 1                         Page 25
                               Operating environment
Our role and purposes          Page 25
                               Performance meaures, targets
Page 4                         and assessments
                               Page 29

How we will achieve
our purposes                   Risk oversight and

                                                              C O M M S & A R T S 2019–20 Corporate Plan
                               management
Page 5
                               Page 39

What we will do to
achieve our purposes           Capability

Page 6                         Page 41

How we will measure            Sustainable development
our achievements               goals

Page 10                        Page 44

Connectivity                   Performance measures

Page 11                        Page 45
Operating environment
Page 11                        Compliance with the
Performance meaures, targets   Public Governance,
and assessments                Performance and
Page 15                        Accountability Rule 2014

                               Page 52
                                                                         1
Corporate Plan 2019-20 - Department of Communications ...
Secretary’s
                                                                                statement

                                             I am pleased to present the 2019–20 corporate
                                             plan for the Department of Communications
                                             and the Arts.
C O M M S & A R T S 2019–20 Corporate Plan

                                             This plan describes how we provide the environment in which all Australians
                                             can access and benefit from communications services, creative experiences and
                                             culture.
                                             The contribution of this portfolio is fundamental to the wellbeing of our economy
                                             and society. Being able to connect with each other, both through communications
                                             services and creative and cultural experiences, enriches our social wellbeing.
                                             Our purposes —  ­ connectivity, creativity and culture — are interdependent and
                                             complementary. We promote an innovative and competitive communications
                                             sector so that new services and technologies can provide new ways to access
                                             Australia’s social, creative and cultural products. Demand for creative and
                                             cultural digital content is a significant driver of the changes we’re experiencing
                                             in communications technology.
                                             It is vital Australia invests in the communications infrastructure that will drive
                                             our economy forward, and promote sustainability, competition and growth.
                                             The portfolio will support this through regional connectivity programs, the
                                             completion of the National Broadband Network (NBN) rollout and delivering
                                             effective market settings. We are working with industry to support the evolution
                                             of mobile wireless communications technology and further improve connectivity.
                                             A key priority for the coming year is progressing an ambitious reform agenda to
                                             protect Australians online. We will do this by:
                                             ›› clearly articulating expectations of industry
                                             ›› updating our legislative frameworks so they operate effectively
                                             ›› fostering an approach to online safety that involves a combined effort
                                              between government, industry and society.

  1
Our investment in the creative and cultural sectors includes the national
broadcasters and national collecting institutions. The importance and relevance
of the arts to our lives is reflected in programs supporting the media and
entertainment sector, music, visual arts and craft, performance, books and cultural
celebrations. We are particularly proud of our work to support, preserve and
celebrate Aboriginal and Torres Strait Islander voices.

                                                                                      C O M M S & A R T S 2019–20 Corporate Plan
Over the next four years, we will have a particular focus on:
›› implementing the actions identified by the Taskforce to Combat Terrorist and
 Extreme Violent Material Online to enhance online safety, under the five key
 pillars of: prevention; transparency; deterrence; detection and removal; and
 capacity building
›› working with the international community, technology firms, social media
 platforms and other key bodies, to strengthen the online safety framework
›› implementing Keeping our Children Safe Online measures, including the Early
 Years Online Safety Program and the Online Safety Research Program, and
 overhauling online safety legislation
›› completing the NBN rollout and managing ongoing public investment in the
 NBN so that it is sustainable and delivers a high quality broadband experience
›› facilitating the introduction of 5G mobile technology
›› establishing the Regional Connectivity Program and continuing the Mobile
 Black Spot Program
›› continuing to deliver and implement the Australian Government’s reform
 agenda, including for classification, media, copyright, spectrum, and the new
 Universal Service Guarantee (USG)
›› ensuring the policy and regulatory settings in place reflect the contemporary
 environment, meet community expectations of consumer experience, public
 interest protections and public safety, promote investment, and support
 international competitiveness and the national interest

                                                                                                 2
›› encouraging sustainability, diversity and recognition of Australia’s cultural
                                              and creative sectors for productivity, growth and innovation. This includes
                                              supporting Indigenous arts and culture, Australian literature, the performing
                                              and visual arts, Australian screen production and the national collecting
                                              institutions
                                             ›› implementing the Australian Music Industry Package, including the Live Music
                                              Australia initiative
                                             ›› renewing the National Arts and Disability Strategy
                                             During 2019–20, we will focus on further building our organisational capability,
                                             with a new learning and development strategy, to empower our people to learn,
                                             develop and grow. As well, we will refresh our Diversity and Inclusion Strategy
C O M M S & A R T S 2019–20 Corporate Plan

                                             2016–19, to ensure continued relevance for an inclusive workplace.
                                             As we work to implement this plan, we will be guided by our strategic vision:
                                             ›› to be the pre eminent national entity for communications policy, planning,
                                              investment and research
                                             ›› to be an effective and accountable leader on telecommunications, broadcasting,
                                              classification and digital regulation
                                             ›› to foster and promote Australian content and creativity domestically and
                                              abroad on a variety of platforms
                                             ›› to have a view on the right outcome
                                             ›› to be outstanding program managers
                                             ›› to foster an inclusive, high-performing workplace.
                                             I look forward to working with our portfolio and industry partners throughout
                                             2019–20 and the forward years and note their vital contributions to connectivity,
                                             creativity and culture.

                                             Mike Mrdak AO
                                             Secretary

  3
Our role and purposes

 Our role is to provide an environment in which all Australians
 can access and benefit from communications services,
 creative experiences and culture.

 Our purposes are:

 Connectivity

                                                                                    C O M M S & A R T S 2019–20 Corporate Plan
 Enabling all Australians to connect to effective communications
 services and technologies, for inclusiveness and sustainable
 economic growth

 Creativity and culture
 Supporting inclusiveness and growth in Australia’s creative sector,
 and protecting and promoting Australian content and culture

Our work touches every region and part of the Australian community,
underpinning our economy and society and enabling communication and creative
industries. We provide an environment in which all Australians can access and
benefit from connectivity, creativity and culture through:

Enabling all Australians to connect to effective communications services
We enable investment in infrastructure and support the market to give Australians
access to quality communications services, including in rural and remote areas.

Inclusiveness
We ensure all Australians can benefit from connectivity. Also important are
effective community safeguards to inform and protect Australians online.
Inclusiveness also means that all Australians have access to, and the opportunity
to participate in, diverse creative and cultural experiences.

                                                                                               4
Economic growth
                                             Our policy settings support economic growth by enabling the communications sector
                                             to invest and innovate, compete internationally and meet the needs of consumers and
                                             business. We also enable growth for sustainable and innovative creative and cultural
                                             sectors.

                                             Protecting and promoting Australian content
                                             Our content and media frameworks provide appropriate consumer information for
                                             screen content and support creators, industry and consumers. This assists everyone
                                             to access the communications, creative and cultural benefits of Australian content
                                             and media.

                                             Developing, protecting and promoting Australian culture
                                             We contribute to creating, preserving and celebrating Australia’s arts and culture,
                                             including Aboriginal and Torres Strait Islander voices.
C O M M S & A R T S 2019–20 Corporate Plan

                                             How we will achieve our purposes
                                             We achieve our purposes through delivering:
                                             ›› Strategic advice and policy development — providing government with the best
                                              options and policy advice on issues relating to communications and the arts,
                                              including the delivery of services to regional and remote Australia. Our advice is
                                              evidence-based and is informed by research, stakeholder consultation and critical
                                              analysis of sectoral developments and market trends in both a domestic and
                                              international context.
                                             ›› Effective program and grants management — delivering efficient and effective
                                              programs, grants and services to achieve the government’s policy outcomes.
                                              We adhere to the highest standards of public administration.
                                             ›› Regulatory management — administering portfolio legislation efficiently and
                                              effectively. We review and shape regulatory frameworks and we assist the Minister
                                              for Communications, Cyber Safety and the Arts, and the Minister for Regional
                                              Services, Decentralisation and Local Government to fulfil their parliamentary
                                              obligations.
                                             ›› Collaborative stakeholder engagement — working with portfolio entities,
                                              government stakeholders, international organisations, industry, research
                                              institutions and the community to develop innovative advice and ensure that the
                                              advice and services the department delivers are effective and meet the needs
                                              of the community. We engage proactively with our stakeholders with a clear
                                              understanding of their issues and challenges and we value diverse perspectives
                                              and ideas.

  5
What we will do to achieve
our purposes
We undertake activities to provide an environment in which all Australians
can access and benefit from connectivity, creativity and culture.
We encourage investment in communications infrastructure to enable
a sustainable and competitive sector.

  Infrastructure

                                                                                   C O M M S & A R T S 2019–20 Corporate Plan
  Internet            Radio                Television           Phone

  ›› Delivering broadband policy, including on the NBN, and the operation,
   performance and governance of NBN Co Limited (NBN Co)
  ›› Developing and implementing telecommunications policy and programs in
   regional and remote Australia, including the Mobile Black Spot Program,
   Regional Connectivity Program and regional broadcasting

We enable effective broadband transition, and protections and safeguards so that
consumers can interact safely in a trusted digital environment.

  Consumers

  Internet                    Phone                      Triple zero

  ›› Working with industry and regulators on the effective migration of services
   to the NBN, service continuity and measures to support a positive NBN
   consumer experience

                                                                                              6
Consumers
                                              ›› Ensuring access to voice services through the Universal Service Obligation
                                                (USO) and, going forward, to voice and broadband services through
                                                development of the Universal Service Guarantee (USG)
                                              ›› Modernising consumer safeguards
                                              ›› Supporting accessibility of services, including for those with disability
                                              ›› Managing delivery of key contracts for the USO, the National Relay Service
                                                and Triple Zero

                                             We implement reform to create a contemporary policy framework and effective
                                             market settings to encourage growth and innovation.

                                              Markets
C O M M S & A R T S 2019–20 Corporate Plan

                                              Spectrum             Internet              Post                  Emerging
                                                                                                               technologies

                                              ›› Modernising telecommunications market structures for fixed line and mobile
                                                markets, investment and competition
                                              ›› Advising on infrastructure deployment, privacy, security and resilience
                                              ›› Advising on modernisation and sustainability of the postal industry,
                                                including the international postal sector
                                              ›› Overseeing governance and performance of the Australian
                                                Communications and Media Authority (ACMA) and Australia Post
                                              ›› Advising on spectrum and radiocommunication allocation, management
                                                and reform, and lead international spectrum policy
                                              ›› Developing policy options for emerging technologies and issues, including
                                                smart cities, 5G, internet of things, and satellite developments
                                              ›› Promoting multi-stakeholder internet governance, which underpins an
                                                open, free and secure internet

  7
We support vibrant, diverse and sustainable content including the news and
entertainment sector, well-functioning public broadcasting, and access to uniquely
Australian content.

  Content

  Television           Internet               Platforms          Phone

  ›› Regulating Australian content (including drama, children’s, local and sport)
   across TV, radio, film, computer games, streaming, online and social media
  ›› Modernising Australia’s copyright laws
  ›› Advising on media laws, regulation, and sustainability and diversity of the
   media sector, including newspapers and the Regional and small Publishers

                                                                                     C O M M S & A R T S 2019–20 Corporate Plan
   Jobs and Innovation Package
  ›› Developing policy options for competition, national and community
   broadcasting
  ›› Working with our national broadcasters — the ABC and SBS — to deliver
   on their charters
  ›› Supporting the Classification Board and Classification Review Board
   identify opportunities to reform the National Classification Scheme
  ›› Advising on digital platforms and online safety, including setting
   expectations for digital industry, regulation of harmful content, addressing
   regulatory imbalance, research, coordination and capacity building.
  ›› support a sustainable, innovative and strong creative sector, which
   celebrates Aboriginal and Torres Strait Islander voices, and preserves,
   protects and promotes our art and culture.

                                                                                                8
We support a sustainable, innovative and strong creative sector, which celebrates
                                             Aboriginal and Torres Strait Islander voices, and preserves, protects and promotes
                                             our art and culture.

                                               Arts

                                               Regional arts        Indigenous arts          International Year   Cultural
                                                                    and languages            of Indigenous        heritage
                                                                                             Languages
C O M M S & A R T S 2019–20 Corporate Plan

                                               Museums,             Screen                   Literature           Visual arts
                                               libraries and
                                               galleries

                                               ›› Promoting access and participation, including through regional and
                                                 community arts, including Regional Arts Fund, Festivals Australia
                                               ›› Supporting the revitalisation of Aboriginal and Torres Strait Islander
                                                 languages through the Indigenous Languages and Arts program and the
                                                 International Year of Indigenous Languages 2019
                                               ›› Advising on the arts disability strategy
                                               ›› Overseeing the national collecting institutions
                                               ›› Investing in collections and cultural heritage, including through touring and
                                                 outreach assistance programs, the Indigenous Repatriation program
                                               ›› Protecting movable cultural heritage
                                               ›› Supporting creative industries, including Australia’s screen and
                                                 contemporary music industries
                                               ›› Delivering the lending rights programs and the Prime Minister’s Literary
                                                 Awards
                                               ›› Advising on copyright policy that supports creators and innovators
                                               ›› Delivering the Resale Royalty Scheme, Indigenous Visual Arts Industry
                                                 Support program and Artbank
                                               ›› Advising on Indigenous visual arts, including ensuring authenticity, and
                                                 preventing ‘fake art’

  9
How we will measure
our achievements
We recognise that the achievement of our purposes is not solely our responsibility.
Industry, consumer bodies and other government entities all have important
contributions to make.
In particular, we work closely with our portfolio entities and collaborate with them
to achieve our purposes and performance results.
For each purpose we have a small number of performance measures. We will
use these to assess our performance in achieving our purposes over the next four
years and to prepare our annual performance statements.

                                                                                       C O M M S & A R T S 2019–20 Corporate Plan

                                                                                       10
Connectivity

                                                 Enabling all Australians to connect to effective
                                                 communications services and technologies, for
                                                 inclusiveness and sustainable economic growth

                                             Operating environment
                                             Demand for communications is increasing, in an environment of rapid
C O M M S & A R T S 2019–20 Corporate Plan

                                             technological change
                                             Connecting to communications services is increasingly necessary for people to
                                             participate in our economy, society, education and democracy. Supporting the
                                             market to deliver access to effective communications — post, telephone, internet,
                                             mobile — has been a constant of Commonwealth policy. In particular, we have a
                                             long-standing Telecommunications Universal Service Obligation in place for voice
                                             telephone services, and Australia Post has long delivered against community
                                             service obligations. However, the expectations of businesses and consumers are
                                             changing as technology rapidly evolves and as delivery faces new challenges.
                                             Reflecting the economy’s digital transformation, demand for communications
                                             goods and services is growing faster than that for other goods and services in the
                                             economy. Household appetite for data is forecast to jump from 95 gigabytes a
                                             month in 2016 to around 420 gigabytes a month by 2026. 1
                                             In this environment, it’s critical that we support inclusive access for consumers to
                                             quality, affordable communications services, provided over modern infrastructure,
                                             technology and digital platforms. Our regulatory settings must maintain a safe
                                             digital environment for Australians while also continuing to provide the right
                                             incentives to support competition, growth and investment in communications
                                             infrastructure. We must continue to remove barriers to investment and innovation
                                             and be sufficiently flexible to adapt to rapidly changing market conditions. We will
                                             continue to monitor complaints and the enforcement of regulatory measures for
                                             insight into the effectiveness of Australia’s communications services and
                                             consumer experience.

                                             1   Source: Bureau of Communications and Arts Research, Demand for fixed-line broadband in Australia

  11
For Australian consumers, audiences are increasingly migrating to online
platforms, which offer more choice and flexibility than traditional media. There are
a number of report and review processes in relation to media frameworks we will
need to respond to in the coming 12 months. These include:
›› the government’s response to the Australian Competition and Consumer
 Commission (ACCC) Digital Platforms Inquiry — Final Report, which found the
 benefits that digital platforms have brought to consumers and businesses have
 not come without costs and consequences
›› the outcome of the stakeholder consultation relating to the ‘Alston
 Determination’, which excludes live internet streaming services from the
 definition of a ‘broadcast service’ under the Broadcasting Services Act 1992;
›› the Briggs Review into online safety legislation identifying the need to
 modernise the schedules of the Broadcasting Services Act that deal with online
 safety and the role of the Office of the eSafety Commissioner

Improvements to telecommunications are disrupting traditional
business models

                                                                                         C O M M S & A R T S 2019–20 Corporate Plan
The National Broadband Network (NBN) is significantly changing the
telecommunications market by progressively making fast broadband access
available to all Australian premises. After the NBN rollout is completed in 2020,
Australia will be the only continent where every household and business can
access affordable highspeed broadband services. The minimum peak wholesale
download speed will be at least 25 megabits per second (Mbps). This change
will give all industries and businesses the opportunity to harness significant
productivity benefits, as well as to innovate and develop new products and
services. It will also increase the opportunities Australians have to engage digitally
and enjoy the social and economic benefits of online services.
Australians are already amongst the world’s most prolific users of mobile services
and we have a highly competitive, highquality industry. Our policy and regulatory
settings support mobile services availability to more than 99% of our population.
Our Mobile Black Spot Program is focused on extending mobile coverage to areas
that are not otherwise commercially viable. Increased connectivity and capacity
provided through fixed and mobile networks is contributing to the disruption
of traditional business models. Disruption is particularly affecting traditional
broadcasting activities (including television and radio), models of work, social
communication and how Australians experience culture. While these technological
advancements benefit Australians, regional Australia is at significant risk of
losing local media with newspapers and television both suffering from significant
revenue declines.
The digital economy is also having a profound impact on the postal sector. Letters
are in significant decline, while the parcels and logistics sectors are transforming
and growing rapidly to support ecommerce.

                                                                                         12
Spectrum is vital to the digital economy
                                             Spectrum is a valuable input to enabling the digital economy, and efficient
                                             allocation is essential to move spectrum to its highest value use. Spectrum is
                                             essential to a networked economy and is a major contributor to Australia’s
                                             economic and social wellbeing. The Centre for International Economics estimates
                                             the economic value of Australia’s spectrum to be $177 billion over 15 years.
                                             The efficient allocation of spectrum will contribute towards the financially
                                             sustainable and internationally competitive sector, which is able to innovate and
                                             meet the needs of Australian consumers. Policies for efficient allocation will best
                                             enable the roll out of 5G services, machinetomachine communications, the Internet
                                             of Things and Smart City applications.

                                             Addressing safety and consumer protection supports social inclusion
                                             Security, safety and consumer protections have also become higher priorities for
                                             the communications sector. Addressing online safety priorities protects consumers,
                                             including children, from harm (including harmful content) but doing so is not
C O M M S & A R T S 2019–20 Corporate Plan

                                             without challenges. Responding to threats requires us to stay one step ahead of
                                             rival interests and to coordinate across government activities.
                                             The live-streaming of the Christchurch terror attacks on 15 March 2019 starkly
                                             illustrated the need for more proactive measures to prevent the exploitation of
                                             digital platforms and the capacity for harmful material to be rapidly propagated
                                             online.
                                             After these events, the Australian Government formed the Taskforce to Combat
                                             Terrorist and Extreme Violent Material Online. The taskforce was comprised
                                             of representatives of industry and government agencies. It provided advice to
                                             government on practical, tangible and effective measures and commitments to
                                             combat the upload and dissemination of terrorist and extreme violent material
                                             online. The taskforce’s final consensus report was released in June 2019. It
                                             provides recommendations designed to curb the dissemination of terrorist and
                                             extreme violent material online. We will be closely monitoring the implementation
                                             of these voluntary commitments to assess whether the actions are a sufficient
                                             step forward in terms of ensuring the safety of Australians online.

  13
The government has also committed to consolidating and updating regulatory
arrangements for online safety in light of changes in the digital environment.
This statutory overhaul was recommended by Ms Lynelle Briggs AO in her
reviews of the Enhancing Online Safety Act 2015 and the Online Content Scheme
(Briggs Review) in late 2018. This will be a key priority for our work over the
coming years.
However, we need to look beyond legislation to protect Australians from harmful
online experiences. Building resilience within the community and supporting
respectful online conduct are essential in tackling the potential for harm online.
This will be achieved through a variety of measures, including education,
awareness raising, frontline support and research to better understand online
safety issues.

                                                                                     C O M M S & A R T S 2019–20 Corporate Plan

                                                                                     14
Performance measures,
                                             targets and assessments
                                             Enabling all Australians to connect to                                                                                       Target and measurement timeframe

                                             effective communications services
                                                                                                                                      Measure                             2019–20          Forward years
                                                                                                                                                                                           (2020–21 to 2022–23)

                                                      We have budgeted $1.080 billion from 2019–20 to 2022–23 to pay for
                                                                                                                                    1. Percentage of Universal           100% in          100% in forward years
                                                      the Universal Service Obligation, ensuring all Australians, wherever they
                                                                                                                                        Service Obligation targets met    2019–20
                                                      live or work, have reasonable access to voice-only standard telephone
                                                                                                                                        by Telstra and Community
                                                      services and payphones. Australia Post’s community service obligations
                                                                                                                                        Service Obligations met by
                                                      are set in legislation and include guarantees for letter services that meet
                                                                                                                                        Australia Post
                                                      the social, industrial and commercial needs of our country. We oversee
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                      C O M M S & A R T S 2019–20 Corporate Plan
                                                      Australia Post as one of our portfolio entities                                   Consumers        Markets

                                                      Our budget includes $380 million in funding from 2015–16 to 2022–23           2. Percentage of population with     Maintain         This measure is being
                                                      to deliver the Mobile Black Spot Program and $60 million from 2019–20             access to mobile coverage         ≥99% in          replaced from 2020–21
                                                      to 2020–21 for the Regional Connectivity Program. These programs will             Markets
                                                                                                                                                                          2019–20          with measure 3. The new
                                                      improve connectivity in regional and remote Australia.                                                                               measure is more closely
                                                                                                                                                                                           aligned with the success
                                                                                                                                                                                           of the Mobile Black Spot
                                                                                                                                                                                           Program itself

                                                                                                                                    3. Amount of new and improved        ≥ 95% of total   Forward targets to be
                                                                                                                                        mobile coverage delivered in      contracted       confirmed, subject to
                                                                                                                                        regional areas under the Mobile   (predictive)     outcomes of competitive
                                                                                                                                        Black Spot Program                coverage is      grants processes for
                                                                                                                                        Infrastructure
                                                                                                                                                                          delivered        rounds 5 and 6 of the
                                                                                                                                                                                           program

                                                      NBN Co is rolling out high-speed broadband services across Australia.         4. Premises with high speed NBN      11.5 million     NBN rollout will be
                                                      We oversee NBN Co as one of our portfolio entities, and manage ongoing            broadband access                  premises         complete. For measures
                                                      Government investment in the company.                                             Infrastructure
                                                                                                                                                                          ready to         related to broadband in
                                                                                                                                                                          connect by       2020–21 beyond, see
                                                                                                                                                                          30 June 2020     measures 5 and 10

  15                                                                                                                                                                                                                  16
Enabling all Australians to connect to effective                                                                 Target and measurement timeframe

                                             communications services
                                                                                                                               Measure                        2019–20          Forward years
                                                                                                                                                                               (2020–21 to 2022–23)

                                                      Requiring minimum broadband speeds to be available to all Australian
                                                WWW
                                                                                                                             5. Minimum fixed broadband      No target        Target for premises served
                                                      premises maximises opportunities for consumers and businesses to
                                                                                                                                 download speeds available    (first result    through NBN Co: When
                                                      benefit from internet and digital services.
                                                                                                                                 to Australian premises       expected late    completed in June 2020, the
                                                                                                                                                              2020)            NBN is expected to offer at
                                                                                                                                 Consumers     Markets
                                                                                                                                                                               least 25 megabits per second
                                                                                                                                                                               (Mbps) peak wholesale
                                                                                                                                                                               speeds to every premises,
                                                                                                                                                                               and at least 50 Mbps peak
                                                                                                                                                                               wholesale speeds to 90%
                                                                                                                                                                               of premises in the fixed line
                                                                                                                                                                               footprint, except for premises
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                 C O M M S & A R T S 2019–20 Corporate Plan
                                                                                                                                                                               still in the co-existence
                                                                                                                                                                               period.
                                                                                                                                                                               Target for premises served
                                                                                                                                                                               through other Statutory
                                                                                                                                                                               Infrastructure Providers
                                                                                                                                                                               (SIPs): SIPS to provide
                                                                                                                                                                               a minimum standard of
                                                                                                                                                                               broadband (including at least
                                                                                                                                                                               25 Mbps peak wholesale
                                                                                                                                                                               speeds) to every premises
                                                                                                                                                                               in Australia on reasonable
                                                                                                                                                                               request from a retail provider.

                                                      Complaints data gives valuable insight into the effectiveness of       6. Assessment of                Reporting        Reporting in forward years
                                                      Australia’s postal and telecommunications services and the consumer        telecommunications and       in 2019–20       continues to show positive
                                                      experience.                                                                postal services complaints   shows positive   results
                                                                                                                                 data                         results

                                                                                                                                 Consumers     Markets

  17                                                                                                                                                                                                             18
Inclusiveness                                                                                                                Target and measurement timeframe

                                                                                                                                     Measure                              2019–20         Forward years
                                                                                                                                                                                          (2020–21 to 2022–23)

                                                     Communications services are increasingly essential for accessing
                                                                                                                                   7. Assessment of affordability of     Affordability   Continue to maintain or
                                                     information, employment, markets and key services; and demand in
                                                                                                                                       telecommunications services        is maintained   increase affordability
                                                     recent years has grown rapidly.
                                                                                                                                       (mobile and fixed) on offer        or increased    over time
                                                     We work with the ACCC to support competitive communications markets                                                  in 2019–20
                                                                                                                                       Consumers
                                                     that can also deliver affordable services, including for vulnerable groups.

                                                     Our work to improve connectivity for people with disability includes          8. Impact of our programs on          Impact          Continue to maintain
                                                     managing the contract for delivery of the National Relay Service                  improving connectivity for         maintained or   or increase impact
                                                     which helps deaf, hearing and/or speech-impaired people to make and               people with disability             increased in    over time
                                                     receive phone calls. We also conduct research and community focussed                                                 2019–20
                                                                                                                                       Consumers
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                    C O M M S & A R T S 2019–20 Corporate Plan
                                                     initiatives aimed at increasing knowledge and awareness of accessible
                                                     communications services.
                                                     We also set policy for captioning regulation for broadcasting services and
                                                     are developing options for the implementation of audio description for
                                                     people who are blind or vision impaired.

                                                     Our work to improve digital safety includes advising on a range of online     9. Assessment of the effectiveness    Reporting in    Reporting in 2019–20
                                                     safety and online gambling policy issues, administering the Enhancing             of the digital safety regulatory   forward years   shows positive results
                                                     Online Safety Act 2015 and the Interactive Gambling Act 2001, and                 framework                          continues to
                                                     providing policy oversight of the eSafety Commissioner.                           Content
                                                                                                                                                                          show positive
                                                                                                                                                                          results
                                                     Our regulatory interventions are complemented by a research program
                                                     to build the evidence base to help us understand online safety challenges
                                                     and improve government interventions.

  19                                                                                                                                                                                                                20
Sustainable economic growth                                                                                                                Target and measurement timeframe

                                                                                                                                        Measure                                         2019–20            Forward years
                                                                                                                                                                                                           (2020–21 to 2022–23)

                                                     A large number of premises will become ready to connect to NBN in
                                                                                                                                     10.	Percentage of ready to                        >56% at 30         Increase take-up in
                                                     2019–20. Through take-up, consumers are unlocking the economic
                                                                                                                                          connect premises in fixed line                June 2020          forward years, to ≥73%
                                                     benefits of the NBN.
                                                                                                                                          areas that have taken up an                                      by 31 December 2021
                                                                                                                                          NBN service
                                                                                                                                              Infrastructure

                                                     We represent Australia at meetings of the Universal Postal Union (UPU),         11.	Assessment of the                             Positive           Positive results achieved
                                                     the International Telecommunications Union (ITU) and the Internet                    effectiveness of the                          results            in forward years
                                                     Corporation for Assigned Names and Numbers (ICANN).                                  department’s international                    achieved in
                                                     ›› The UPU sets rules for international mail                                         engagement on post,                           2019–20
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                                       C O M M S & A R T S 2019–20 Corporate Plan
                                                                                                                                          spectrum, telecommunications,
                                                     ›› the ITU is responsible for information and communication technologies,
                                                                                                                                          and internet governance
                                                      including allocating global radio spectrum
                                                                                                                                          outcomes
                                                     ›› ICANN plays an important role in managing and coordinating the
                                                      policies, standards, and infrastructure that underpin the internet.                     Markets

                                                     The work we do through these forums is integral to Australia’s communications
                                                     framework, particularly to staying competitive in a global market

                                                     The communications sector is a critical enabler of economic activity.           12	GDP contribution enabled by                    ≥$766b in          Maintain or increase
                                                     Although its direct contribution to the economy and employment is                   the communications sector                      2017–18            GDP contribution
                                                     relatively small, the sector exerts a substantial influence on other sectors             Markets                                   2017–18 data is
                                                                                                                                                                                                           over time
                                                     as an enabler of economic activity and progress.                                                                                   expected to be
                                                                                                                                                                                        the most current
                                                     This measure demonstrates whether we are providing an environment
                                                                                                                                                                                        available
                                                     with the right policy and regulatory settings to support the sector to enable                                                      for 2019–20
                                                     economic growth and benefit Australia’s economy.                                                                                   reporting

                                                     Our policy settings need to encourage confidence in the communications          13.	Investment as a proportion of                 >33% in            >33% in forward years
                                                     sector, to enable businesses and industry to invest in and build critical            output in the communications                  2018–19
                                                     communications infrastructure.                                                       sector*                                       2018–19 data is
                                                                                                                                              Markets                                   expected to be
                                                     Investment is key to unlocking economic growth as technologies continue
                                                                                                                                                                                        the most current
                                                     to develop and improve, including with the introduction of 5G mobile
                                                                                                                                     * Output in the communications sector’ refers      available
                                                     technology and the delivery of other new communications infrastructure          to the value added by the Information, Media       for 2019–20
                                                                                                                                     and Telecommunications Industry (as defined        reporting
                                                                                                                                     under the Australian and New Zealand Industry
                                                                                                                                     classification). The value added refers to the
                                                                                                                                     total value of goods and services produced by an
                                                                                                                                     industry, after deducting the cost of goods and
                                                                                                                                     services used in the process of production
  21                                                                                                                                                                                                                                   22
Inclusiveness                                                                                                                Target and measurement timeframe

                                                                                                                                     Measure                              2019–20          Forward years
                                                                                                                                                                                           (2020–21 to 2022–23)

                                                     Communications services are increasingly essential for accessing
                                                                                                                                   7. Assessment of affordability of     Affordability    Continue to maintain or
                                                     information, employment, markets and key services; and demand in
                                                                                                                                       telecommunications services        is maintained    increase affordability
                                                     recent years has grown rapidly.
                                                                                                                                       (mobile and fixed) on offer        or increased     over time
                                                     We work with the ACCC to support competitive communications markets                                                  in 2019–20
                                                                                                                                       Consumers
                                                     that can also deliver affordable services, including for vulnerable groups.

                                                     Our work to improve connectivity for people with disability includes          8. Impact of our programs on          Impact           Continue to maintain
                                                     managing the contract for delivery of the National Relay Service                  improving connectivity for         maintained or    or increase impact
                                                     which helps deaf, hearing and/or speech-impaired people to make and               people with disability             increased in     over time
                                                     receive phone calls. We also conduct research and community focussed                                                 2019–20
                                                                                                                                       Consumers
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                     C O M M S & A R T S 2019–20 Corporate Plan
                                                     initiatives aimed at increasing knowledge and awareness of accessible
                                                     communications services.
                                                     We also set policy for captioning regulation for broadcasting services and
                                                     are developing options for the implementation of audio description for
                                                     people who are blind or vision impaired.

                                                     Our work to improve digital safety includes advising on a range of online     9. Assessment of the effectiveness    Reporting        Reporting in forward
                                                     safety and online gambling policy issues, administering the Enhancing             of the digital safety regulatory   in 2019–20       years continues to show
                                                     Online Safety Act 2015 and the Interactive Gambling Act 2001, and                 framework                          shows positive   positive results
                                                     providing policy oversight of the eSafety Commissioner.                           Content
                                                                                                                                                                          results

                                                     Our regulatory interventions are complemented by a research program
                                                     to build the evidence base to help us understand online safety challenges
                                                     and improve government interventions.

  19                                                                                                                                                                                                                 20
Creativity and culture

                                              Supporting inclusiveness and growth in Australia’s creative
                                              sector, and protecting and promoting Australian content
                                              and culture

                                             Operating environment
                                             Our creative and cultural sectors enrich the lives of Australians and
C O M M S & A R T S 2019–20 Corporate Plan

                                             keep our economy strong
                                             Australia’s creative and cultural sectors are already prominent in the economy
                                             and their contribution is expected to grow further in coming years. Australian
                                             Bureau of Statistics data shows that in 2016–17 cultural and creative activity
                                             added approximately $111.7 billion to Australia’s Gross Domestic Product (GDP),
                                             equivalent to over 6%. The number of people employed in creative occupations
                                             has grown rapidly, about double the rate of other occupations between 2011 and
                                             2016. Around 845,000 people were employed in creative or cultural industries
                                             and/or occupations in 2016.
                                             Our national cultural institutions play an important role in preserving and providing
                                             access to Australia’s cultural heritage and developing our diverse creative
                                             practitioners, and are vital to Australia’s innovation agenda.
                                             The broadcasting sector is also integral to a thriving creative economy.
                                             Broadcasters are an important source of quality news journalism, content diversity
                                             and Australian content in a converged, digital environment of almost limitless
                                             choice and multiple delivery systems. Broadcasters are essential to achieving
                                             cultural policy objectives. They are an important means by which Australian
                                             audiences find, see and hear quality media content, including Australian content.
                                             They are also the connection between the creators of Australian content and a
                                             mass audience.

  25
Our focus is on contributing to the broader Australian Government agenda of
encouraging productivity, growth, inclusiveness and innovation. We do this
through supporting the links between innovation, arts and creativity. This creates
a modern regime to enable creators to have the confidence to produce world
quality Australian products. One important way we are promoting creativity,
cultural works and economic activity is through an effective copyright framework.
The framework aims to strike an appropriate balance between encouraging new
innovations while ensuring respect for the creative efforts and economic rights of
copyright owners.

Australians are highly engaged with the arts
Creativity and cultural experiences contribute to a cohesive Australian society
and are essential to our national identity and prosperity. Approximately 98%
of Australians engage with the arts. We promote inclusive access, appropriate
protections and the sustainability, diversity and recognition of the sector. This
includes:

                                                                                       C O M M S & A R T S 2019–20 Corporate Plan
›› regulating classification for screen content
›› delivering grant programs which support creative industries, Indigenous arts
 and culture and Australian literature
›› strengthening the Major Performing Arts Framework
›› contributing to the National Arts and Disability Strategy
We also recognise the importance of philanthropic funding to the creative and
cultural sectors, including corporate sponsorship.

The marketplace for creativity and culture is
increasingly global
Australian arts and culture will continue to compete for audiences in an
increasingly global marketplace over the next four years. New access pathways
are opening up through technological innovation. Australia’s collecting institutions
continue to adapt in order to take advantage of new technology, while preserving
their important collections for future generations. We undertake a range of
activities to promote Australia’s arts and culture internationally, including our
Indigenous arts and culture, performing arts, visual arts and literature.

                                                                                       26
We support our sectoral institutions and portfolio entities, including the national
                                             broadcasters and the national cultural institutions to:
                                             ›› engage with new audiences in new ways
                                             ›› increase creative participation
                                             ›› build creative skills and attract and support new talent
                                             ›› to be sustainable and internationally renowned
                                             ›› meet the needs of Australian consumers
                                             Our support to the national elite performing arts training organisations helps
                                             to educate and train the next generation of professional performing artists and
                                             associated arts workers. Graduates are instrumental in sustaining the financial
                                             and cultural success of the national and international entertainment industries.
                                             Australia’s local music industry is one of our most important cultural exports,
                                             contributing up to $6 billion to our economy each year. We support Australian
                                             musicians in expanding into lucrative international markets through the Australian
                                             Music Industry Package. The package includes activities to enable Australian
                                             businesses to host more Australian live music events featuring home grown
C O M M S & A R T S 2019–20 Corporate Plan

                                             artists. It provides new mentoring and development programs to encourage
                                             greater representation of women and Indigenous artists in the music industry
                                             and boost support provided through the Contemporary Music Touring Program
                                             and Sounds Australia to promote Australian artists in emerging markets.

                                             Australian media and culture is diverse and vibrant
                                             The changing digital environment is defined by the wide range of media voices
                                             and perspectives available to consumers. This confirms the need for a strong
                                             media sector which:
                                             ›› informs and binds communities through local news
                                             ›› provides a platform for Australian ideas and stories
                                             ›› provides employment opportunities
                                             ›› contributes to our creative sector and economy more broadly
                                             We are adaptive to this changing environment and we are committed to ensuring
                                             Australia’s culture, including Aboriginal and Torres Strait Islander voices, is
                                             preserved and protected for generations to come.

  27
28
     C O M M S & A R T S 2019–20 Corporate Plan
Performance measures,
                                             targets and assessments
                                             Inclusiveness and access                                                                                                                                         Target and measurement timeframe

                                                                                                                                                                Measure                                       2019–20            Forward years
                                                                                                                                                                                                                                 (2020–21 to 2022–23)

                                                     We have budgeted $2.318 billion from 2019–20 to 2022–23 for
                                                                                                                                                             17.	Engagement with                             To maintain        Maintain engagement in
                                                     Australia’s national cultural institutions.*
                                                                                                                                                                  the national cultural                       or increase        forward years
                                                     These institutions directly promote inclusive access to Australia’s                                          institutions, indicated                     2019–20
                                                     rich cultural and creative heritage and develop our diverse creative                                         through:                                    results
                                                     practitioners.                                                                                                                                           compared
                                                                                                                                                             	(a) number of in-person
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                                                                C O M M S & A R T S 2019–20 Corporate Plan
                                                                                                                                                                                                              to annual
                                                                                                                                                               visits to engage with
                                                                                                                                                                                                              averages
                                                                                                                                                               national collecting
                                                                                                                                                                                                              since 2012–13
                                                                                                                                                               institutions (including on-
                                                                                                                                                                                                              (when the
                                                                                                                                                               and off-site visits*)
                                                                                                                                                                                                              engagement
                                                                                                                                                             	(b) percentage of objects                      indicators
                                                                                                                                                               in national collections                        were
                                                                                                                                                               accessible online                              established):
                                                                                                                                                             	(c) number of web visits                       (a) ≥9.7 million
                                                                                                                                                               to the national cultural                       visits
                                                                                                                                                               institutions
                                                                                                                                                                                                              (b) ≥7.0%
                                                                                                                                                                       Arts
                                                                                                                                                                                                              (c) ≥43.6
                                                                                                                                                             * Off-site visits include visits to travelling
                                                                                                                                                                                                              million visits
                                                     * Budget figures for national cultural institutions include $62 million for the Museum of Australian   and outreach programs/supported events/
                                                      Democracy at Old Parliament House (MoAD). There are plans for MoAD to move from our portfolio          exhibitions (including viewing artworks
                                                      to Prime Minister and Cabinet in the first half of 2019–20                                             and cultural objects loaned from collecting
                                                                                                                                                             institutions).

                                                     Our programs to support inclusiveness across Australia’s regional                                       18.	Assessment of the                           Positive           Positive results achieved in
                                                     areas include the Regional Arts Fund, Festivals Australia and Visions                                        impact of our activities to                 results            forward years
                                                     of Australia.                                                                                                support inclusion of:                       achieved in
                                                                                                                                                                                                              2019–20
                                                     We are a partner in the National Arts and Disability Strategy. Through                                  	(a) regional, rural and
                                                     the strategy, we work to facilitate access and participation to the arts                                  remote Australians
                                                     by people with disability.
                                                                                                                                                             	(b) people with disability

                                                                                                                                                                       Arts

  29                                                                                                                                                                                                                                                            30
Growth                                                                                                                              Target and measurement timeframe

                                                                                                                                      Measure                                    2019–20            Forward years
                                                                                                                                                                                                    (2020–21 to 2022–23)

                                                      In reporting on GDP and employment for the creative and cultural sectors,
                                                                                                                                   19.	GDP contribution by the                  In 2017–18:        GDP contribution continues
                                                      we include activities connected with the arts, media, heritage, design,
                                                                                                                                        creative and cultural                                       to grow in forward years
                                                      fashion, and information technology.                                                                                       (a) ≥$111.713
                                                                                                                                        sectors, including:
                                                                                                                                                                                 billion
                                                      Between 2008–09 and 2016–17, cultural and creative activity in Australia
                                                                                                                                          (a) overall contribution
                                                      grew to $111.713 billion, an increase of $25.757 billion or 30%.                                                           (b) ≥$9.707
                                                                                                                                   	(b) contribution of                         billion
                                                      This measure demonstrates whether we are providing an environment
                                                                                                                                     broadcasting, electronic
                                                      which adequately supports the cultural and creative sectors to enable                                                      (c) ≥$148
                                                                                                                                     or digital media and film
                                                      economic growth and benefit Australia’s economy.                                                                           million
                                                                                                                                   	(c) contribution of                         2017–18 data is
                                                                                                                                     music composition and                       expected to be
                                                                                                                                     publishing
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                                 C O M M S & A R T S 2019–20 Corporate Plan
                                                                                                                                                                                 the most current
                                                                                                                                                                                 available
                                                                                                                                            Arts
                                                                                                                                                                                 for 2019–20
                                                                                                                                                                                 reporting

                                                      Philanthropy and corporate sponsorship play an essential role in the         20.	Philanthropic funding to                 In 2018–19:        Philanthropic funding
                                                      sustainability of Australia’s creative and cultural sectors. This measure         the creative and cultural                                   continues to grow in
                                                                                                                                                                                 (a) ≥$319
                                                      provides insight into the level of funding provided through these avenues.        sectors, including:                                         forward years
                                                                                                                                                                                 million
                                                                                                                                   	(a) estimated private
                                                                                                                                                                                 (b) ≥$100
                                                                                                                                     sector support to the arts
                                                                                                                                                                                 million
                                                                                                                                   	(b) to organisations on                     2018–19 data is
                                                                                                                                     the Register of Cultural                    expected to be
                                                                                                                                     Organisations*                              the most current
                                                                                                                                                                                 available
                                                                                                                                            Arts         Content
                                                                                                                                                                                 for 2019–20
                                                                                                                                                                                 reporting
                                                                                                                                   * The Register of Cultural Organisations
                                                                                                                                   is a list of organisations that can receive
                                                                                                                                   tax deductible gifts (Public art galleries,
                                                                                                                                   museums and libraries are generally not
                                                                                                                                   included on the register because they are
                                                                                                                                   approved by the Australian Taxation Office
                                                                                                                                   under another deductible gift recipient
                                                                                                                                   category).

  31                                                                                                                                                                                                                             32
Developing, protecting and promoting Australian                                                                        Target and measurement timeframe

                                             culture
                                                                                                                                     Measure                        2019–20        Forward years
                                                                                                                                                                                   (2020–21 to 2022–23)

                                                     With our support, the national elite performing arts training
                                                                                                                                   21.	Number of students          ≥800 in 2019   ≥800 in forward years
                                                     organisations provide Australia’s most talented performing artists
                                                                                                                                        successfully completing
                                                     with the opportunity to excel in their chosen fields, and support the
                                                                                                                                        courses at national elite
                                                     development of vibrant performance industries.
                                                                                                                                        performing arts training
                                                     We have budgeted $93.1 million from 2019–20 to 2022–23 to support                  organisations
                                                     the seven national elite performing arts training organisations:
                                                                                                                                         Arts
                                                     ›› Australian Ballet School
                                                     ›› Australian National Academy of Music
                                                     ›› Australian Youth Orchestra
                                                     ›› Flying Fruit Fly Circus
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                               C O M M S & A R T S 2019–20 Corporate Plan
                                                     ›› National Aboriginal and Islander Skills Development Association
                                                      (NAISDA) Dance College
                                                     ›› National Institute of Circus Arts
                                                     ›› National Institute of Dramatic Art

                                                     Our programs to support, preserve and celebrate Indigenous languages,         22.	Assessment of the           Positive       Positive results achieved
                                                     arts and culture are the Indigenous Languages and Arts program,                    impact of our activities    results        in forward years
                                                     the Indigenous Visual Arts Industry Support program, and Indigenous                on supporting, preserving   achieved in
                                                     repatriation.                                                                      and celebrating:            2019–20
                                                     We support Australian creativity and cultural engagement internationally      	(a) Indigenous
                                                     in a variety of ways, including through cultural exchanges, work with           languages, arts and
                                                     the national collecting institutes, and work to support the Australian film     culture
                                                     industry.
                                                                                                                                   	(b) Australian creativity
                                                                                                                                     and cultural engagement
                                                                                                                                     internationally

                                                                                                                                         Arts

  33                                                                                                                                                                                                           34
Protecting and promoting Australian content                                                                         Target and measurement timeframe

                                                                                                                                 Measure                         2019–20          Forward years
                                                                                                                                                                                  (2020–21 to 2022–23)

                                                     Our content regulatory framework for classification, Australian content
                                                                                                                               23.	Assessment of the            Reporting        Reporting in forward years
                                                     and copyright is integral to supporting growth and inclusiveness in
                                                                                                                                    effectiveness of the         in 2019–20       continues to show positive
                                                     Australia’s creative sector and to protecting and promoting Australian
                                                                                                                                    content regulatory           shows positive   results
                                                     content.
                                                                                                                                    framework for                results
                                                                                                                                    classification, Australian
                                                                                                                                    content and copyright

                                                                                                                                     Content

                                                     We regularly review the media regulatory framework, including to ensure   24.	Assessment of whether        Reporting        Reporting in forward years
                                                     an appropriate balance between supporting industry sustainability and          the media regulatory         in 2019–20       continues to show positive
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                               C O M M S & A R T S 2019–20 Corporate Plan
                                                     providing protections for the Australian community.                            framework is fit for         shows positive   results
                                                                                                                                    purpose                      results

                                                                                                                                     Content

  35                                                                                                                                                                                                           36
Efficiency                                                                                                                  Target and measurement timeframe

                                                                                                                                    Measure                              2019–20          Forward years
                                                                                                                                                                                          (2020–21 to 2022–23)

                                                      Budget figures are forecast in the Portfolio Budget Statements (PBS) and,
                                                                                                                                  25.	Expenses for arts and cultural    2019–20          Expenses in forward
                                                      if required, updated in the Mid Year Economic and Fiscal Outlook (MYEFO)
                                                                                                                                       development (program 2.1)         expenses are     years are within 5% of
                                                      and Portfolio Additional Estimates Statements (PAES).
                                                                                                                                                                         within 5%        published budget figures
                                                      Funds to the national broadcasters (the Australian Broadcasting                                                    of published
                                                      Corporation and the Special Broadcasting Services Corporation) are paid                                            budget figures
                                                      under program 1.1 (measure 13, connectivity purpose) but the work of the
                                                      broadcasters is also relevant to achieving this purpose.

                                                      The operation of our portfolio entities is vital to achieving our purpose   26.	Assessment of the                 Effective in     Effective in
                                                      efficiently. We determine whether we are providing effective oversight of        effectiveness of the              2019–20          forward years
C O M M S & A R T S 2019–20 Corporate Plan

                                                                                                                                                                                                                     C O M M S & A R T S 2019–20 Corporate Plan
                                                      our portfolio entities by assessing whether we have undertaken activities        department’s oversight of arts
                                                      appropriate to each entity. Our oversight activities focus on:                   and cultural portfolio entities
                                                      ›› entity corporate planning and annual reporting                                 Arts
                                                      ›› Budget and operational funding
                                                      ›› advising our Minister on governance arrangements, including Board
                                                          appointments
                                                      ›› operational policy settings

                                                      The efficient delivery of our administered items is important to ensuring   27.	Assessment of whether             Administered     Administered items
                                                      we remain sustainable over time.                                                 program 2.1 administered          items are        continue to be delivered
                                                                                                                                       items are delivered efficiently   delivered        on time and on budget,
                                                                                                                                                                         on time and      indicating efficient
                                                                                                                                        Arts
                                                                                                                                                                         on budget        delivery
                                                                                                                                                                         in 2019–20,
                                                                                                                                                                         indicating
                                                                                                                                                                         efficient
                                                                                                                                                                         delivery

  37                                                                                                                                                                                                                 38
Risk oversight and
                                             management
                                             Our risk management framework
                                             Our risk management framework facilitates a culture that promotes an open and
                                             proactive approach to managing risk. Our systems of risk oversight, management
                                             and internal controls are in accordance with section 16 of the Public Governance,
                                             Performance and Accountability Act 2013 and the Commonwealth Risk
                                             Management Policy.
                                             The Secretary has issued a risk statement, which encourages all staff to actively
                                             engage with risk. This involves anticipating emerging risks, performing risk
                                             assessments, treating risks and making prudent risk-taking decisions when
                                             delivering activities. We recognise that informed risk-taking can facilitate smarter,
                                             more efficient processes and services.
C O M M S & A R T S 2019–20 Corporate Plan

                                             Our Chief Risk Officer oversees actions to:
                                             ›› develop and maintain capability in risk management
                                             ›› effectively and efficiently manage risk
                                             ›› encourage and build a positive risk culture
                                             We have integrated risk management with our business planning processes and
                                             our purposes set the context for risk management. We’ve sought to ensure that
                                             high priority risks influence business planning, and their treatments are integrated
                                             into business plans.
                                             Through business planning and review processes, our Senior Executive provide
                                             support to the Secretary in the strategic management of the department’s risks,
                                             including shared risk. Our Senior Executive also monitor and report on risk to the
                                             Audit and Risk, and the Finance, Human Resources and Risk committees. Our
                                             framework requires all employees complete basic online risk management training
                                             and they are encouraged to undertake Comcover risk training.
                                             We periodically assess our risk culture through employee surveys — we last
                                             surveyed staff in November 2017 and we are planning for further surveys over the
                                             next four years.

                                             Mitigating our strategic risks
                                             Engaging with our strategic risks is fundamental to providing an environment
                                             in which all Australians can access and benefit from communications services,
                                             creative experiences and culture. We have identified five strategic risks, which are
                                             interrelated and align to our purposes.

  39
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