2019 BROCHURE INDUSTRIAL TRAINING AND QUALITY ASSURANCE (PTY) LTD - HERCULINE J RETIEF - ITQA
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INDUSTRIAL TRAINING AND QUALITY ASSURANCE (PTY) LTD Co Reg No: 90/07143/07 2019 BROCHURE HERCULINE J RETIEF
ITQA TRAINING PROGRAMME FOR 2019
OUR HISTORY
The training courses presented by ITQA are the legacy of the late Bev Howard, which
he developed implemented while being employed at the CSIR (Council for Scientific
and Industrial Research), in 1976 when industry required an auditable system to
ensure the quality and traceability of material and products manufactured.
The South African Standard SABS 0157 was published, and later the standard
became part of the international standard ISO 9000.
In late 1978 I joined Bev Howard, also being employed at the CSIR, at Applied
Electronics, NEERI (The National Electrical Engineering Research Institute), and then
as Quality Manager at the Integrated Circuit Facility, a joint venture between CSIR and
Plessey England.
The practical courses are designed to emphasise the importance of quality and the full
understanding of Statistical Process Control in industry.
In 1990 when the CSIR was privatised, we resigned to continue as Industrial
Training and Quality Assurance (Pty) Ltd (ITQA).
Both Quality Techniques I and Quality Technique II serve the purpose of preparing
our candidates for the international recognised external examinations available.
The City and Guilds of London’s ‘Certificate in Quality Assurance’, has since been
removed from the Curriculum.
While still entering the candidates for the ‘Certificate in Quality Assurance’, we had the
privilege that The City and Guilds of London Medal for the Best Student was
awarded to six of our candidates.
This medal was only awarded if a certain number of candidates wrote the examination
internationally. It was an external examination, set and marked by the City and
Guilds of London.
At the time, we also prepared candidates for the certification examinations offered by
the then ‘ASQC’ (American Society for Quality Control), which since became the ‘ASQ’
(American Society for Quality).
The courses offered by the ASQ are certified courses, i.e. Certified Quality Engineer
(CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE),
Certified Reliability Engineer (CRE). These certifications have to be recertified
every 3 years.
1Courses like Certified Quality Inspector (CQI), Certified Quality Technician
(CQT), Certified Six Sigma Green Belt (CSSGB) are some of the certifications for
which no recertification is applicable.
Once a candidate achieves his/her Certification with the ASQ, the qualification may
be added to e-mails together with the ASQ logo.
The Certification Examinations are computerised multi-choice questions which are
conducted at the Prometric Centre in Johannesburg. There are various Exam
Windows for each Certification which are also made available by the ASQ on their
website annually.
We have had the privilege of dealing with the whole spectrum of industries in South
Africa and abroad. To this end, we will always offer continuous support to our clients
in all quality related matters.
Our mission is to share our knowledge with integrity and honesty, to enable each one
of our candidates to reach their full potential in the field of quality, both locally and
abroad.
HERCULINE J RETIEF
COURSE OUTLINES
We would like to emphasise that the curricula given in this brochure is an outline of
the subject matter and indicate the main points that will be covered in detail during the
presentation of the training course.
IN-HOUSE TRAINING COURSES
ITQA has provided specially tailored in-house training and awareness courses in
quality and related subjects for several companies. Many of the companies have
requested additional courses of a similar nature that address the improvement of
understanding and performance at top management, middle management, supervisor,
and on the shop floor level.
ITQA has received numerous feedback reports from these companies, indicating
definite improvements in quality, and overall levels of performance, with consequent
financial benefits for the companies.
CONSULTANCY
ITQA is able to offer assistance in the solution of problems associated with
requirements according to the ISO9001:2015 International Standards, Statistics, and
all other Quality related matters.
2ACCREDITATION
ITQA training courses were developed and are upgraded on an on-going basis to train
and prepare candidates to sit for the International Certification Examinations during
the year with the ASQ (American Society for Quality) as there are no unit standards
for quality in South Africa to measure our courses against.
Tax Invoices issued by ITQA can be submitted to SARS for a partial Skills
Development Levy (SDL) refund, plus 15% VAT.
PAYMENT OF TRAINING COSTS
Enrolment fees are payable prior to the commencement of a course. EFT’s may be
deposited into our bank account (details are printed at the bottom of the Tax Invoices
ITQA issue according to the details supplied by companies on the Application for
Enrolment form). Most of our main clients have registered us as a Supplier/Vendor
in order for training costs to be settled via EFT. ITQA is also registered on the National
Treasury RSA: Central Supplier Database for Government, and semi-Government
institutions.
Tax Invoice numbers should be used as reference when payments are processed at
the end of the month for reconciliation and VAT payment purposes.
APPLICATIONS
Applications for enrolment should be submitted on the Application for Enrolment
form to register candidates for training courses, supplying full details of the prospective
candidates who will be attending, full details of the company’s invoicing details, the
courses that the candidates would like to enrol for, as well as the dates according to
our 2019 ITQA Training Calendar.
Enquiries regarding our training courses should be addressed to:
Claradyn de Beer
Industrial Training and Quality Assurance (Pty) Ltd
**154 Hugh Street, Sunnyside, Pretoria, 0002.
**Google Maps:
https://www.google.co.za/maps/place/25%C2%B045'35.8%22S+28%C2%B013'07.0%22E/@-
25.759804,28.2162868,17z/data=!4m5!3m4!1s0x0:0x0!8m2!3d-25.759949!4d28.218615?hl=en
PO Box 27211, Sunnyside, Pretoria, 0132, RSA.
Tel No : (012) 344-0934 International: +27 12 344-0934
Fax No : (012) 343-4797 International: +27 12 343-4797
e-mail address : itqa@mweb.co.za or claradyn@itqa.co.za
Website : www.itqa.co.za
3TRAINING COURSES OFFERED BY ITQA:
1 Quality Techniques I page 5
2 Quality Techniques II page 6
3 Mechanical Inspection page 7
4 Preparation for Certified Quality Inspector (CQI) page 8
5 Preparation for Certified Six Sigma Green Belt (CSSGB) page 9
6 Preparation for Certified Quality Technician (CQT) page 10
7 Preparation for Certified Quality Engineer (CQE) page 12
8 Preparation for Certified Manager of Quality/ page 14
Organizational Excellence (CMQ/OE)
9 Preparation for Certified Quality Auditor (CQA) page 16
10 Preparation for Certified Six Sigma Black Belt (CSSBB) page 18
11 Application for Enrolment form page 19
TRAINING OFFERED BY ITQA ON REQUEST ONLY:
Preparation for:
CQIA (Certified Quality Improvement Associate)
CRE (Certified Reliability Engineer)
CCT (Certified Calibration Technician)
CSSYB (Certified Six Sigma Yellow Belt)
CSSGB (Certified Six Sigma Green Belt)
CSQE (Certified Software Quality Engineer)
CQPA (Certified Quality Process Analyst)
CBA (Certified Biomedical Auditor)
CSQP (Certified Supplier Quality Professional)
CQPA (Certified Quality Professional Associate)
ASQ EXAM WINDOWS FOR CERTIFICATION EXAMINATIONS:
Exam Windows ASQ Deadline
CQT/CQI/CMQ/CRE/SSYB/SSBB *04-20 January 2019 7th December 2018
*01-17 March 2019 1st February 2019
*Additional Exam Windows will be released
by the ASQ at a later date in 2019.
CQA/CQE/SSGB/CCT/CQIA/CSQE *01-17 February 2019 4th January 2019
*05-21 April 2019 8th March 2019
*Additional Exam Windows will be released
by the ASQ at a later date in 2019.
4Course No 1
QUALITY TECHNIQUES I
This is an introductory training course which is designed to give participants an insight
into the basic principles of Statistical Quality Control.
The full Body of Knowledge for QTI can be requested from our offices.
Syllabus:
Elements of Quality, their Structure and Organisation
Quality Cost Capture and Control
Problem Identification and Analysis
Elementary Statistical Concepts
Machine and Process Capability Studies
Compiling and Using Statistical Control Charts
The various Sampling Methods and the effect thereof, and methods
applied to rectify problems so that an Acceptable Quality Level (AQL)
can be achieved
Average Outgoing Quality
ISO9001:2015
Duration: 5 working days
Dates, Venue, and Training Cost:
Costs per
Dates Venue
Delegate
14-18 January 2019 Pretoria R 17 710.00
18-22 February 2019 Pretoria R 17 710.00
01-05 April 2019 Pretoria R 17 710.00
24-28 June 2019 Pretoria R 17 710.00
22-26 July 2019 Pretoria R 17 710.00
30 Sep – 04 Oct 2019 Pretoria R 17 710.00
28 Oct – 01 Nov 2019 Pretoria R 17 710.00
18-22 November 2019 Pretoria R 17 710.00
Please note: Training in Durban and Cape Town will only be presented on request at
in-house venues for 8–15 students. Quotations will be supplied on request.
5Course No 2
QUALITY TECHNIQUES II
This course extends and develops the subject matter of Quality Techniques I.
The full Body of Knowledge for QTII can be requested from our offices.
Syllabus:
Probability
Discrete Distribution
Continuous Distributions
Sampling Distributions
Confidence Intervals
Significance Testing
Contingency Tables
Basic Experimental Design
Analysis of Variance
Factorial Design
Some Aspects of Non-parametric Methods
Sequential Sampling Plans BS 6001 (Mil Standard 105E)
Variables Sampling Plans BS 6002 (Mil Standard 414)
Cumulative Sum Control Chart Structure and Interpretation
Reliability
Regression Analysis and Correlation
Duration: 10 working days (two sessions of 5 days each).
Admission Requirements:
Applicants must have previously attended the Quality Techniques I training course.
Dates, Venue, and Training Costs:
Costs per
Dates Venue
Delegate
28 January – 01 February 2019 (Week1)
Pretoria R 35 420.00
25 February – 01 March 2019 (Week 2)
10-14 June 2019 (Week 1)
Pretoria R 35 420.00
29 July – 02 August 2019 (Week 2)
12-15 August 2019 (Week 1)
Pretoria R 35 420.00
16-20 September 2019 (Week 2)
07-11 October 2019 (Week 1)
Pretoria R 35 420.00
21-25 October 2019 (Week 2)
Delegates will receive the following text books together with their training material: Statistical Tables
(J Murdoch & JA Barnes), together with Schaum’s Outlines Statistics (Murray R Spiegel and Larry J
Stephens).
6Course No 3
MECHANICAL INSPECTION
A sound Quality Control System requires adequately trained inspection personnel. To
provide such people with the adequate expertise, a training course, covering many
aspects of Mechanical Engineering Inspection, has been compiled by ITQA.
Syllabus:
Historical Background
Precision, Accuracy, and Reliability
Decimal Numbers
Engineer’s Steel Rule
Tolerances
Gauging Principles
Surface Finish Assessment
Vernier Caliper
Micrometer
Dial Indicators
Engineering Drawings
Records
Gauge Blocks
Optical Projection
Angular Measurement
Surface Measurement
Roundness Measurement
Materials Testing
Workshop Calibration
Sampling
At each stage of the course, participants must complete a set of practical tasks.
Satisfactory completion of the complete course will entitle the participant to obtain a
Mechanical Inspection Training Certificate.
Duration: 5 working days
Dates, Venue, and Costs:
Costs per
Dates Venue
Delegate
04-08 March 2019 Pretoria R 17 100.00
03-07 June 2019 Pretoria R 17 100.00
19-22 August 2019 Pretoria R 17 100.00
02-06 September 2019 Pretoria R 17 100.00
11-15 November 2019 Pretoria R 17 100.00
7Course No 4
PREPARATION FOR CERTIFIED QUALITY INSPECTOR
(CQI)
The Preparation Sessions are designed to prepare candidates for the American Society for
Quality (ASQ) Certification as Certified Quality Inspectors.
Minimum Expectations for a Certified Quality Inspector:
Must know basic quality terms, definitions, and concepts.
Must know basic statistical terms and techniques, how to plot data, and how to recognise out-of-
control conditions.
Must know the definition of PDCA and understand team concept.
Must understand types of measurement, measurement terminology, and the different measurement
scales.
Must know the difference between accuracy and precision and be able to select the appropriate
measuring tools and techniques.
Must know how to measure using surface plate layouts.
Must be able to identify/recognise inspection errors and initiate resolution.
Must have basic calibration knowledge.
Must be able to read and interpret blueprints and know definitions of critical, major, and minor
characteristics.
Minimum Requirements as stipulated by the ASQ for a Certified Quality Inspector:
To apply for the Certification as a CQI, you must have two years of on-the-job experience in quality
inspection or related field. If you do not have a High School Diploma or GED, you must have 3 years’
additional work experience.
A detailed Body of Knowledge for CQI can be requested from our offices in a PDF-format.
Duration: 10 working days
Admission Requirements:
It is advisable that candidates should complete the Mechanical Inspection as well as Quality
Techniques I training courses. This is not applicable to Senior Quality Inspectors.
Dates, Venue, and Costs:
Costs per
Dates Venue
Delegate
21-25 January 2019 (Week1)
Pretoria R 35 420.00**
11-15 February 2019 (Week 2)
08-12 April 2019 (Week 1)
Pretoria R 35 420.00**
06-10 May 2019 (Week 2)
**The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well
as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes
are valid for 10 days only.
ASQ CQI Exam Windows* ASQ Application Deadline
04-20 January 2019 7th December 2018
01-17 March 2019 1st February 2019
*Additional Exam Windows will be available in 2019 and added to our 2019 Training Calendar as soon
as it is available.
8Course No 5
PREPARATION FOR CERTIFIED SIX SIGMA GREEN BELT
(CSSGB)
The Preparation sessions are designed to prepare candidates for the American
Society for Quality (ASQ) Certification Examination as a Certified Six Sigma
Green Belt (CSSGB).
A detailed Body of Knowledge of CSSGB can be requested from our offices in a
PDF-format.
Duration: 10 working days (two sessions of 5 days per session)
Minimum Expectations for a Certified Six Sigma Green Belt:
The Certified Six Sigma Green Belt operates in support of, or under the supervision of a Six
Sigma Black Belt, analyses and solves Quality problems, and is involved in Quality
Improvement Projects. A Green Belt is someone with at least three years of work experience
who wants to demonstrate his/her knowledge of Six Sigma tools and processes.
Minimum Requirements as stipulated by the ASQ for a Certified Six Sigma
Green Belt:
CSSGB Certification requires 3 years of work experience in a full-time position. Paid intern,
co-op, or any other course work cannot be applied toward the work experience requirement.
Educational waivers are not granted.
It is advisable for candidates to complete the Quality Techniques I training course
before enrolment of the CSSGB Preparation sessions which we present on request
only.
9Course No 6
PREPARATION FOR THE CERTIFIED QUALITY
TECHNICIAN (CQT)
The Preparation sessions are designed to prepare candidates for the American
Society for Quality (ASQ) Certification Examination as a CQT.
The CQT is a paraprofessional who, in support and under the direction of quality
engineers or supervisors, analyses and solves quality problems, prepares inspection
plans and instructions, selects sampling plan applications, prepares procedures, trains
inspectors, performs audits, analyses quality costs and other quality data, and applies
fundamental statistical methods for process control.
Minimum Expectations for a Certified Quality Technician:
Must be able to define quality concepts and quality processes, including Six Sigma basics,
cost of quality, etc.; must be able to apply quality tools; must be able to interpret information
and data; must be able to apply team concepts both as a member and leader.
Must be able to define statistical techniques, including basic elements of Design of
Experiments and reliability; must be able to determine what data to collect for a specific
technique, how to apply it to various statistical methods, and how to analyse results.
Must know which measurement and test equipment tools are appropriate for various tasks
and how to assess tool accuracy and precision; must understand the concept of standards
traceability for measurement and test equipment.
Must be able to apply basic inspection and testing techniques, including various types of
sampling plans; must be able to read and interpret blueprints (drawings), including
geometric dimensioning and tolerancing.
Must understand and be able to apply various quality audit types and their components,
tools, and techniques.
Must understand and be able to apply the elements of corrective and preventative actions,
including root cause analysis, failure mode and effects analysis, and the control of non-
conforming material.
Minimum Requirements as stipulated by the ASQ for a Certified Quality
Technician:
To apply for the Certification as a CQT, you must have at least 4 years of higher education
and/or work experience in one or more of the areas of the CQT Body of Knowledge.
If you are now, or were previously certified by the ASQ as a Quality Engineer, Software Quality
Engineer, or Quality Manager, experience used to qualify for certification in those fields applies
to certification as a Quality Technician.
If you have completed a degree from a College, University, or Technical School, part of the 4
years’ experience requirement will be waived as follows (only one of these waivers may be
claimed):
Certificate/Diploma from a Technical or Trade school – one year waived.
Associate Degree – two years waived.
Bachelor’s, Master’s, or Doctorate – three years waived
*Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the USA
Educational Institutions. Proof of equivalency must be submitted with the Application for Certification.
10A detailed CQT Body of Knowledge can be requested from our offices in a PDF-
format.
Duration: 10 working days (two sessions of 5 days per session)
It is advisable for candidates to complete the Quality Techniques I and Quality
Techniques II training courses before enrolment of the CQT Preparation Sessions.
Dates, Venues, and Costs:
Costs per
Dates Venue
Delegate
25-29 March 2019 (Week 1)
Pretoria R 35 420.00**
13-17 May 2019 (Week 2)
25-29 November 2019 (Week 1) Pretoria R 35 420.00**
02-06 December 2019 (Week 2)
**The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well
as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes
are valid for 10 days only.
ASQ CQT Exam Windows ASQ Application Deadline
*04-20 January 2019 7th December 2018
*01-17 March 2019 1st February 2019
*Additional Exam Windows will be available in 2019 and added to our 2019 Training Calendar as soon
as it is available.
11Course No 7
PREPARATION SESSIONS FOR CERTIFIED QUALITY
ENGINEER (CQE)
The Preparation sessions are designed to prepare candidates for the American
Society for Quality (ASQ) Certification Examination as a CQE. The CQE has to
recertify with the ASQ every 3 years. The detailed CQE Body of Knowledge can be
requested from our offices in a PDF-format.
Minimum Expectations for a Certified Quality Engineer:
Will have a fundamental understanding of quality philosophies, principles, systems,
methods, tools, standards, organisational and team dynamics, customer expectations and
satisfaction, supplier relations and performance, leadership, training, interpersonal
relationships, improvement systems and professional ethics.
Will have fundamental understanding of a quality system and its development and
implementation to domestic and international standards or requirements.
Will have a basic understanding of the audit process, including types of audits, planning,
preparation, execution, reporting results and follow-up.
Will be able to develop and implement quality programmes, including tracking, analysing,
reporting and problem solving.
Will be able to plan, control and assure product and process quality in accordance with
quality principles, which include planning processes, material control, acceptance
sampling and measurement systems.
Will have basic knowledge of reliability, maintainability, and risk management, including
key terms and definitions, modelling, system design, assessment tools and reporting.
Will have a thorough understanding of problem-solving and quality improvement tools and
techniques. This includes knowledge of management and planning tools, quality tools,
preventative and correction actions, and how to overcome barriers to quality
improvements.
Will be able to acquire and analyse data, using appropriate standard quantitative methods
across a spectrum of business environments to facilitate process analysis and
improvements.
Minimum Requirements as stipulated by the ASQ for a Certified Quality
Engineer (CQE):
To Certify as a CQE, you must have 8 years’ on-the-job experience in one or more of the
areas of the Body of Knowledge. A minimum of 3 years must be in a decision-making position.
If you are now or were previously certified by the ASQ as a Quality Auditor, Reliability
Engineer, Software Quality Engineer, or Quality Manager, experience used to qualify for
certification in these fields often applies to certification as a Quality Engineer.
If you have completed a degree* from an accredited College, University, or Technical School
with accreditation accepted by the ASQ, part of the 8 years’ experience requirement will be
waived, as follows (only one of these waivers must be claimed):
If you have a Certificate from a Technical or Trade School – one year will be waived.
Associate Degree – two years waived.
Bachelor’s Degree – four years waived.
Master’s or Doctorate Degree – five years waived.
*Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the USA
Educational Institutions. Proof of equivalency must be submitted with the Application for Certification.
It is advisable for candidates to complete the Quality Techniques I and Quality
Techniques II training courses before enrolment of the CQE Preparation sessions.
12Duration: 10 working days (two sessions of 5 days per session)
Dates, Venues, and Costs:
Costs per
Dates Venue
Delegate
11-15 March 2019 (Week1)
Pretoria R 35 420.00**
27-31 May 2019 (Week 2)
26-30 August 2019 (Week1)
Pretoria R 35 420.00**
09-13 September 2019 (Week 2)
**The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well
as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes
are valid for 10 days only.
*ASQ CQE Exam Windows ASQ Application Deadline
01-07 February 2019 4th January 2019
05-21 April 2019 8th March 2019
*Additional Exam Windows will be available in 2019 and added to our 2019 Training Calendar as soon
as it is available.
13Course No 8
PREPARATION SESSIONS FOR THE CERTIFIED
MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE
(CMQ/OE)
These Preparation sessions for the CMQ/OE prepare candidates to sit for the ASQ
Certification Examination as a Certified Manager of Quality/Organizational
Excellence. The CMQ/OE has to recertify with the ASQ every 3 years.
A detailed CMQ/OE Body of Knowledge can be requested from our offices in a PDF-
format.
Minimum Expectations for a Certified Manager of Quality/Organizational
Excellence (CMQ/OE):
The CMQ/OE is a professional who leads and champions process-improvement
initiatives – everywhere from small businesses to multinational corporations – that can
have regional or global focus in a variety of service and industrial settings. A CMQ/OE
facilitates and leads team efforts to establish and monitor customer/supplier relations,
supports strategic planning and deployment initiatives, and helps develop
measurement systems to determine organisational improvement. The CMQ/OE
should be able to motivate and evaluate staff, manage projects and human resources,
analyse financial situations, determine and evaluate risk, and employ knowledge
management tools and techniques in resolving organisational challenges.
Minimum Requirements as stipulated by the ASQ for a Certified Manager of
Quality/Organizational Excellence (CMQ/OE):
To apply for Certification as a CMQ/OE you must have 10 years of Higher Education and/or
working experience, including 5 years in a decision-making position. ‘Decision-making’ is
defined as having the authority to define, execute, or control projects/processes, and being
responsible for the outcome. In addition, if you are now, or were previously certified by the
ASQ as a Quality Engineer, or Software Quality Engineer, or Reliability Engineer, experience
used to qualify for Certification in those fields, apply to Certification as a Quality as a CMQ/OE.
If you have completed a degree from a College, University, or Technical School, part of the
10 years’ experience requirement will be waived as follows (only one of these waivers may be
claimed):
Certificate/Diploma from a Technical or Trade school – one year waived.
Associate Degree – two years waived.
Bachelor’s Degree – four years will be waived.
Master’s, or Doctorate Degree – five years waived
*Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the USA
Educational Institutions. Proof of equivalency must be submitted with the Application for Certification
14Duration: 10 working days
Dates, Venues, and Costs:
Costs per
Dates Venue
Delegate
04-08 January 2019 (Week1)
Pretoria R 35 420.00**
20-24 May 2019 (Week 2)
14-18 October 2019 (Week 1)
Pretoria R 35 420.00**
04-08 November 2019 (Week 2)
**The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well
as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes
are valid for 10 days only.
*ASQ CMQ/OE Exam Windows ASQ Application Deadline
04-20 January 2019 7th December 2018
01-17 March 2019 8th March 2019
*Additional Exam Windows will be available in 2019 and added to our 2019 Training Calendar as soon
as it is available.
15Course No 9
PREPARATION FOR THE CERTIFIED QUALITY AUDITOR
(CQA)
The Preparation sessions are designed to prepare candidates for the American
Society for Quality (ASQ) Certification Examination as a CQA. The CQA have to
recertify with the ASQ every 3 years.
A detailed CQA Body of Knowledge can be requested from our offices in a PDF-
format.
Minimum Expectations for a Certified Quality Auditor:
Must possess the knowledge and ability to conduct different types of audits, as appropriate
for method, relationship, or purpose of the audit, and must recognise the effect of those
audit types will have on the audit scope and outcomes.
Must be able to audit in a professional, ethical, and objective manner using and interpreting
applicable standards or requirements, with an awareness of potential legal and financial
ramifications.
Must be able to plan, communicate, and execute an audit with its defined scope, including
scheduling resources, conducting necessary meetings in performance of the audit, and
using appropriate techniques to gather, identify, and classify objective evidence.
Must be able to verify, document, and communicate audit results, develop an audit report,
and evaluate the effectiveness of corrective action and follow up.
Must possess interpersonal skills to resolve conflict, conduct interviews, and make
presentations while participating as an audit team member, and must possess knowledge
of the unique responsibilities of the lead auditor and team facilitator.
Must understand the value that quality audits add to the organisation and how auditing can
reveal interrelationships between business processes that can influence outcomes and
organisational risk.
Must be able to select appropriate quality and auditing tools and techniques, and use them
effectively in a variety of practical applications.
Minimum Requirements as stipulated by the ASQ for a Certified Quality
Auditor:
To apply for Certification as a CQA, you must have 8 years of higher education and/or work
experience, including 3 years in a decision-making technical, professional, or management
position. In addition, if you are now, or were previously certified by the ASQ as a Quality
Engineer, or a Reliability Engineer, experience used to qualify for Certification in those fields,
apply to Certification as a Quality Auditor. ‘Decision-making’ is defined as having the authority
to define, execute, or control projects/processes, and being responsible for the outcome.
If you have completed a degree from a College, University, or Technical School, part of the 8
years’ experience requirement will be waived as follows (only one of these waivers may be
claimed):
Certificate/diploma from a Technical or Trade school – one year waived.
Associate Degree – two years waived.
Bachelor’s Degree – four years will be waived.
Master’s, or Doctorate Degree – five years waived
16*Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the
USA Educational Institutions. Proof of equivalency must be submitted with the Application for
Certification
Duration: 10 working days
Admission Requirements:
It is advisable for candidates to complete the Quality Techniques I and Quality
Techniques II training courses before enrolment of the CQA Preparation sessions.
The CQA Preparation Sessions are presented on request only.
17Course No 10
PREPARATION FOR THE CERTIFIED SIX SIGMA BLACK
BELT (SSBB)
The CSSBB requires two completed projects with signed affidavits to be submitted to
the ASQ, or one completed project with a signed affidavit and three years of work
experience in one or more areas of the CSSBB Body of Knowledge before the ASQ
will allow delegates to sit for the Certification Examination as a SSBB.
The Preparation sessions are designed to prepare candidates for the American
Society for Quality (ASQ) Certification Examination as a CSSBB.
A detailed CSSBB Body of Knowledge, or Project Criteria, can be requested from
our offices.
Candidates have to recertify every 3 years for the CSSBB.
Minimum Expectations for a Certified Six Sigma Black Belt (CSSBB):
The Certified Six Sigma Black Belt will be able to explain Six Sigma philosophies and
principles, including supporting systems and tools, (quality, process/continuous improvement,
etc.) and will be able to apply them in various business processes throughout the organisation.
The CSSBB will be able to demonstrate and be a driver for various leadership roles and
responsibilities, organisational dynamics, customer expectations and satisfaction.
The CSSBB will have a fundamental understanding of components and techniques used in
project management, including planning, deploying, monitoring, etc. Will be able to
demonstrate team leadership, understand team dynamics, assign team member roles and
responsibilities, and be a driver of change agent methodologies, and various communication
tools such as negotiation, motivation, conflict resolution, etc.
The CSSBB will have a thorough understanding of, and will be able to use all aspects of the
Define, Measure, Analyse, Improve, and Control (DMAIC) model in accordance with Six Sigma
principles (and as detailed in the Body of Knowledge).
The CSSBB will have basic knowledge of lean enterprise concepts, will be able to identify
non-value-added elements and activities, and will be able to use specific tools.
The CSSBB will be able to use and analyse Quality Function Deployment (QFD) techniques,
Failure Mode and Effects Analysis (FMEA), and basic robust design processes, including
noise strategies, tolerance design, and process capability tools.
The CSSBB will have a basic understanding of Design for Experiment for special design tools.
The Preparation Sessions for SSBB Certification will be presented on request
only.
18APPLICATION FOR ENROLMENT
To: INDUSTRIAL TRAINING & QUALITY ASSURANCE
PO Box 27211, Sunnyside, PRETORIA, 0132.
Tel +27 (012) 344-0934 Fax +27 (012) 343-4797 e-mail: claradynitqa@mweb.co.za
TRAINING COURSE
DATES SCHEDULED
PARTICULARS OF CANDIDATES NOMINATED:
Cell No/
Surname Full Names ID No
Direct Work No
Company
Postal Address
Code/Country
Co VAT Reg No Co Reg No
Tel/Fax/e-mail
Application Submitted by:
Position Date
Course Fee
Co Order No (VAT incl)
Signature of Approval
Name of Person and Contact Tel/Cell No
(Please write clearly for confirmation purposes)
(Invoice No’s must be used as reference when Electronic payments are processed).
BANK DETAILS: Bank : ABSA
Account : Industrial Training and Quality Ass (Pty) Ltd
Branch Code : 632-005 (Universal Branch Code
Account No : 00-1016-5903
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