ACI TRAINING ACADEMY 2020 COURSE CATALOG - ACI Worldwide
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ACI® TRAINING ACADEMY™ 2020 COURSE CATALOG
TABLE OF CONTENTS
INTRODUCTION..................................................................................................................................................................... 3
ACI® PAYMENT TESTING™ (ASSET™) TRAINING...................................................................................................... 5
BASE24-eps® TRAINING..................................................................................................................................................... 6
ACI CARD AND MERCHANT MANAGEMENT™ SOLUTIONS TRAINING.......................................................... 11
ACI MONEY TRANSFER SYSTEM™ TRAINING........................................................................................................... 15
ACI PAY.ON® PAYMENTS GATEWAY™ TRAINING..................................................................................................... 18
POSTILION® TRAINING....................................................................................................................................................... 19
ACI PROACTIVE RISK MANAGER™ TRAINING.......................................................................................................... 24
ACI ReDi™ TRAINING............................................................................................................................................................ 25
ACI ReD SHIELD® TRAINING............................................................................................................................................. 26
ACI UNIVERSAL ONLINE BANKER™ TRAINING........................................................................................................ 28
UP® FRAMEWORK™ TRAINING........................................................................................................................................ 29
REAL-TIME PAYMENTS TRAINING.................................................................................................................................. 35
2INTRODUCTION
ACI Worldwide powers electronic payments for more than 6,000 organizations around the world.
The ACI® Training Academy™ empowers ACI’s customers to fully leverage ACI’s solutions to execute
$14 trillion each day in payments and securities.
The ACI Training Academy offers flexible, powerful training in multiple formats: self-paced eLearning,
instructor-led courses and hands-on virtual training. Through a wide range of educational content
and multiple learning formats, we’re ready to universally empower your team to succeed.
ACI is committed to providing the highest standard of product and solution education via the
ACI Training Academy.
Recognizing that every customer is different, ACI with ACI technology. As a result, investing in well-
offers a blended approach to learning that includes trained employees will enable your business to
instructor-led training and self-paced eLearning. The provide a much greater level of service to your
instructor-led training courses can be conducted customers, whether they are internal or external.
at one of several ACI facility training centers or as a
dedicated event at your location. Select courses can OUR UNIVERSAL PAYMENTS TRAINING EXPERTS
be facilitated remotely and include virtual, hands-on BRING REAL-WORLD PERSPECTIVE TO YOUR
training labs. TRAINING EVENT
With decades of industry experience, ACI trainers
ACI eLearning courses are available through ACI’s are able to not only deliver specific course materials,
Learning Management System and enables any but also call upon real-world scenarios to provide
user with internet access to search, register and examples of how solutions have been successfully
access eLearning courses 24x7x365. Managers leveraged around the world.
and administrators can create learning paths, view
employee training records and generate valuable CUSTOMIZED AGENDAS ARE TAILORED TO
usage reports. YOUR UNIQUE NEEDS
ACI’s instructor-led courses have a well-rounded
This catalog provides a description of the most agenda to meet the needs of the learner, and many
common instructor-led and eLearning training of these same standard courses can also be tailored
courses. ACI courses are designed by our experts to meet your unique business needs. If you need a
to include just the right mix of both theory and tailored training experience, our team of training
practical sessions, allowing students to work experts can consult with you to craft a unique
through real business scenarios and put their experience, and our eLearning design experts can
newly learned skills to use. This hands-on approach also create customized and specially-designed
ensures that knowledge is retained and students are eLearning for both your team and your customers.
more productive upon their return to the workplace. Customized learning content ensures your
Most ACI instructor-led training courses can be customers and employees learn in an environment
delivered at customer premises or at one of the ACI similar to what they will use every day.
offices. When planning for education, we’ll work
with you to explore your organization’s training Whether it’s standard training or a tailored delivery,
needs, and propose appropriate courses and we take a structured and customer-specific
timetables to ensure that those needs are met. approach to the delivery of the education so that
your team is able to maximize your investment in
ACI’s experience has shown that a well-trained team the training.
member is more productive, experiences fewer
support calls and enjoys higher overall satisfaction
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 3COURSE MATERIALS “LET ME EXPRESS EFTCORPS’
Product-specific materials will be supplied which
may include documentation, training manuals,
PROFOUND GRATITUDE TO YOUR
lab exercises and PowerPoint slides. For courses TEAM, ESPECIALLY RINSKE AND
delivered at your location, materials are typically LEN. WE HAD A VERY SUCCESSFUL
delivered electronically, and we encourage you
to make printed copies available to your students TRAINING SESSION AND I CAN SAY
attending the class. THE ENTIRE THREE WEEKS WAS VERY
PRODUCTIVE. THE MOST IMPRESSIVE
COURSE FEES
All appropriate costs will be defined in the contract THING IS THAT WE HAVE A GROUP OF
and will be based on the education being delivered SATISFIED PARTICIPANTS WHO HAVE
and the course duration. Travel and living expenses
BEGUN ADVOCATING FOR A SECOND
are billed separately and are not included in the
course fees for instructor-led training sessions ROUND FOR THEIR COLLEAGUES
conducted at remote locations (not at ACI). WHO COULD NOT MAKE IT DUE TO
Customized courses may carry an additional fee if
OVER SUBSCRIPTION. I WISH TO
custom course development and/or unique material
preparation is requested and needed. SAY THAT WE AT EFTCORP LOOK
FORWARD TO RUNNING MORE OF
SCHEDULING
eLearning courses are available online 24/7/365
SUCH PROGRAMS NOT JUST FOR
to all students with internet access. Scheduling OUR CUSTOMERS, BUT FOR THE
the delivery of instructor-led training courses is ENTIRE POSTILION USER BANKS IN
discussed during the consultancy call and can be
finalized either in the contracting phase or as a GHANA AND HOPEFULLY ACROSS
part of your overall project planning. ACI will work OUR BORDERS.”
directly with you to ensure the training is timed to
Francis Akumpule
the greatest advantage of your learners.
EFT Ghana Limited
CANCELLATIONS AND NO-SHOWS
Customers should notify ACI as soon as possible if
training is to be cancelled/rescheduled. Customers
will be responsible for any additional fees associated
with cancellation or change of travel plans. In
addition, any cancellation or reschedule request
received within seven business days of scheduled
training dates may result in a charge of up to a half
day of training.
Some ACI classroom events become wait-listed.
As a result, no-show student attendees who fail to
cancel their enrollment outside of seven business
days’ notice may be charged up to one half of the
course fee.
4AUDIENCE
Developers, technicians or power users
ACI® PAYMENT PREREQUISITES
ASSET User Training, understanding of
TESTING™ (ASSET™) programming language concepts, Microsoft Excel
and a technical background
WHO AND WHAT
Client training for the ASSET™ solution is delivered DELIVERY MODE
in a traditional classroom setting. Instructor-led Instructor-led training
training is a mixture of lecture and hands-on
activities, with participants working with fully- DURATION
functioning training environments to complete 2 days
skills-based labs. Sessions vary in length depending
upon the course content selected.
RECOMMENDED LEARNING
LEVELS OF TRAINING PATHS
There are various classes available to support the
learning needs of distinct audiences. Review the ASSET administrators and system users:
course offerings below for more information.
ASSET™ USER TRAINING ASSET USER TRAINING
DESCRIPTION
This training course covers the functionality
ASSET developers and technicians:
provided by the ASSET interface. During the course,
students will learn about the components that make
up an ASSET testing environment, executing tests,
ASSET USER TRAINING
examining test results and generating reports from
testing results. The ASSET scripting environment is
covered at a high level.
AUDIENCE ASSET DEVELOPER
All users of ASSET TRAINING
PREREQUISITES
Basic understanding of payment systems and
message concepts (e.g., ISO 8583) WHERE TRAINING CAN BE
CONDUCTED
DELIVERY MODE
Instructor-led training Courses are presented at ACI training facilities and on
client premises; some course exceptions apply and
DURATION are noted in the course notes above. Client premises
2 days would need to meet our venue requirements to
ensure the success of the onsite training experience.
Please contact our learning services team for more
ASSET DEVELOPER TRAINING information.
DESCRIPTION
This training course is for users who want to
develop their own testing repositories and scripts,
or understand advanced ASSET features in order to
enhance scripts that are already available.
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 5AUDIENCE
BASE24-eps administrators and project managers
BASE24-eps® PREREQUISITES
TRAINING Basic understanding of the consumer payments
industry
WHO AND WHAT DELIVERY MODE
Client training for the BASE24-eps® solution is eLearning
delivered in a traditional classroom setting.
DURATION
Instructor-led training is a mixture of lecture and Approximately 2 hours
hands-on activities, with participants working with
fully-functioning training environments to complete
skills-based labs. Sessions vary in length depending BASE24-eps FOR SECURITY
upon the course content selected. ADMINISTRATORS
LEVELS OF TRAINING DESCRIPTION
There are various classes available to support the The Security Administrator course is designed for
learning needs of distinct audiences. Review the users who need to know how the BASE24-eps
course offerings below for more information. application functions at a high level, focusing
primarily on user and transaction security
functionality. The topics covered include the ACI
BASE24-eps® FOR desktop user interface, ACI desktop user security
ADMINISTRATORS AND and a variety of transaction security concepts.
PROJECT MANAGERS
Upon completion, users will have an understanding
DESCRIPTION of BASE24-eps user and transaction security,
This eLearning course is geared to those that providing them with a solid foundation to learn
need to know how the BASE24-eps application more complex BASE24-eps topics and sufficiently
works from a high level. The topics covered here interact with more experienced users.
provide a general understanding of the application,
establishing the groundwork to sufficiently interact AUDIENCE
with those that know the application at a much BASE24-eps security administrators
deeper level or to prepare learners for additional
BASE24-eps courses. PREREQUISITES
Basic understanding of the consumer payments
The course provides a high-level view of the industry
BASE24-eps application, an introduction to the
processing functions of the integrated server DELIVERY MODE
process and a discussion of the various processes eLearning
that provide the necessary functions expected of a
payment processing network. Additionally, it covers DURATION
starting and navigating the ACI desktop. Approximately 3 hours
It also covers ACI desktop help features and the
BASE24-eps documentation.
6BASE24-eps FOR SYSTEM BASE24-eps FOR TECHNICIANS
OPERATORS
DESCRIPTION
DESCRIPTION The System Technician course is designed for users
The System Operators course is designed for users who need to know how the BASE24-eps application
who need to know how the BASE24-eps application functions at a high level, introducing scripting
functions at a high level, introducing the processing fundamentals and various database configurations,
functions of the integrated server process and a such as routing, device and customer management.
discussion of the various processes that provide Journal configurations, such as perusal and query,
the necessary functions expected of a payments are also included. Upon completion, users will have
processing network. Additionally, the course covers an understanding of how to best configure the
the ACI desktop, how to start the desktop client, BASE24-eps system to meet their needs, providing
and how to navigate the desktop and access help them with deeper knowledge to enable more
features. Upon completion, users will have an technical interaction with the system.
understanding of BASE24-eps user and transaction
security, providing them with a solid foundation AUDIENCE
to learn more complex BASE24-eps topics and BASE24-eps technical operators
sufficiently interact with more experienced users.
PREREQUISITES
AUDIENCE Intermediate understanding of the BASE24-eps
BASE24-eps system operators application and basic understanding of the
consumer payments industry
PREREQUISITES
Intermediate understanding of the BASE24-eps DELIVERY MODE
application and basic understanding of the eLearning and cyber labs
consumer payments industry
DURATION
DELIVERY MODE 4 hours; 3 hours cyber labs
eLearning and cyber labs
DURATION
3 hours; 2 hours cyber labs
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 7BASE24® TO BASE24-eps BASE24-eps ADVANCED
MIGRATION TRAINING SCRIPTING TRAINING
DESCRIPTION DESCRIPTION
This course is intended to provide learners with a Aimed at developers and technicians who
high-level understanding of BASE24® migration wish to develop their own scripts and/or
strategies and methodologies to better prepare understandadvanced BASE24-eps scripting features
them for an upcoming or ongoing BASE24 to in order to enhance scripts already available.
BASE24-eps migration project.
AUDIENCE
AUDIENCE Anyone interested in BASE24-eps scripting
Anyone who would like a high-level overview of functionality and how it applies to authorization and
migrating from BASE24 to BASE24-eps. journal access
DELIVERY MODE PREREQUISITES
Instructor-led training or eLearning BASE24-eps Application Processing and
Configuration Training
DURATION
Instructor-led: 2.5 hours DELIVERY MODE
eLearning: 30 minutes Instructor-led training
DURATION
BASE24-eps APPLICATION 5 days
PROCESSING AND
CONFIGURATION TRAINING
DESCRIPTION
This comprehensive course provides a detailed
explanation of the concepts, features and
functionality of the BASE24-eps payments
engine from a standard practices perspective.
Additionally, practical hands-on lab exercises are
provided to reinforce theoretical knowledge with
an understanding of how to deploy and implement
configuration records in the system efficiently and
effectively.
AUDIENCE
Anyone interested in the BASE24-eps product,
transaction processing features or business logic
as it relates to BASE24-eps, as well as those
responsible for configuring and maintaining the
BASE24-eps application
PREREQUISITES
Basic understanding of the consumer payments
industry; BASE24-eps eLearning (optional)
DELIVERY MODE
Instructor-led training
DURATION
5 days
8BASE24-eps CUSTOMIZATION BASE24-eps INSTALLATION
TRAINING TRAINING
DESCRIPTION DESCRIPTION
Aimed at developers and technicians, this course This comprehensive course provides a detailed
provides instruction for customizing BASE24-eps explanation of the entire BASE24-eps 3.0
C++ components. installation procedure, from the pre-installation
tasks through to the ACI desktop UI installation
AUDIENCE process and the initial post-installation system
Anyone who is responsible for modifying existing start-up. All installation examples are based on the
code to create new functionality within BASE24-eps Linux RHEL operating system and the PostgreSQL
open source database.
PREREQUISITES
BASE24-eps Application Processing and AUDIENCE
Configuration Training, competence with Anyone interested in installing and implementing
object-oriented programming principles and C++ the BASE24-eps product and installing the ACI
programming language desktop user interface
DELIVERY MODE PREREQUISITES
Instructor-led training at an ACI location only Basic understanding of the BASE24-eps payments
engine
DURATION
3 days DELIVERY MODE
Virtual instructor-led training and eLearning
DURATION
Virtual instructor-led training: 1 day via two 3-hour
sessions
eLearning: 40 minutes
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 9RECOMMENDED LEARNING BASE24-eps system operators:
PATHS
BASE24-eps FOR SYSTEM
Administrators and project managers: OPERATORS
BASE24-eps FOR
ADMINISTRATORS AND BASE24-eps APPLICATION
PROJECT MANAGERS PROCESSING AND
CONFIGURATION TRAINING
BASE24-eps APPLICATION
PROCESSING AND
CONFIGURATION TRAINING BASE24-eps ADVANCED
SCRIPTING TRAINING
BASE24-eps security administrators:
WHERE TRAINING CAN BE
BASE24-eps FOR SECURITY
CONDUCTED
ADMINISTRATORS Courses are presented at ACI training facilities and
on client premises. Client premises would need to
meet our venue requirements to ensure the success
of the onsite training experience.
BASE24-eps APPLICATION
PROCESSING AND
CONFIGURATION TRAINING
“I ONLY RECEIVED POSITIVE
FEEDBACK ON THE TRAINING. I HAD
SEVERAL COMMENTS THAT THIS WAS
BASE24-eps developers and technicians: THE BEST TRAINING CLASS THEY
HAD EVER ATTENDED.”
BASE24-eps FOR
Linda Moneymaker
TECHNICIANS
Alaska Option Services Corp.
BASE24-eps APPLICATION
PROCESSING AND
CONFIGURATION TRAINING
BASE24-eps ADVANCED
SCRIPTING TRAINING
BASE24-eps
CUSTOMIZATION TRAINING
10ACI ACQUIRER TRANSACTIONS
AND SERVICE FEES TRAINING
ACI CARD AND DESCRIPTION
MERCHANT Provides an explanation of the transaction and
service fees features, functions and concepts of
MANAGEMENT™ the ACI Acquirer product, including configurable
SOLUTIONS TRAINING
pricing, service charge and fee calculations, and
merchant-level overrides.
WHO AND WHAT AUDIENCE
Client training for the ACI Card and Merchant Client project team members interested in the ACI
Management™ solutions is delivered in an eLearning Acquirer product
format. It is designed for client project team
members to fully explore and understand the PREREQUISITES
features and functionality of the Card and Merchant ACI Acquirer Overview Training
Management solution, including products ACI
Acquirer™, ACI Issuer™ and ACI Interchange™. DELIVERY MODE
eLearning
LEVELS OF TRAINING
The available courses support the learning needs of DURATION
the user according to the functional set of the ACI 1 hour
Acquirer, ACI Issuer and ACI Interchange products.
Review the course offerings below for more
information. ACI ACQUIRER MERCHANT
MANAGEMENT TRAINING
ACI ACQUIRER™ OVERVIEW DESCRIPTION
TRAINING Provides an explanation of the merchant
management features, functions and concepts
DESCRIPTION of the ACI Acquirer product, including merchant
This is our introductory-level course that provides agreement configuration, merchant models,
an explanation of the basic features, functions and merchant structures and agreement models.
concepts of the ACI Acquirer product.
AUDIENCE
AUDIENCE Client project team members interested in the ACI
Client project team members interested in the ACI Acquirer product
Acquirer product
PREREQUISITES
PREREQUISITES ACI Acquirer Overview Training
Basic understanding of the card and merchant
management industry DELIVERY MODE
eLearning
DELIVERY MODE
eLearning DURATION
1 hour
DURATION
1 hour
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 11ACI ACQUIRER SETTLEMENT ACI ISSUER™ OVERVIEW
TRAINING TRAINING
DESCRIPTION DESCRIPTION
Provides an explanation of the settlement features, This is our introductory-level course that provides
functions and concepts of the ACI Acquirer product, an explanation of the basic features, functions and
including settlement groups, billing options, concepts of the ACI Issuer product.
frequency and time-zone processing.
AUDIENCE
AUDIENCE Client project team members interested in the ACI
Client project team members interested in the ACI Issuer product
Acquirer product
PREREQUISITES
PREREQUISITES Basic understanding of the card and merchant
ACI Acquirer Overview Training management industry
DELIVERY MODE DELIVERY MODE
eLearning eLearning
DURATION DURATION
1 hour 1 hour
ACI INTERCHANGE™ OVERVIEW ACI ISSUER ACCOUNT
TRAINING MANAGEMENT TRAINING
DESCRIPTION
DESCRIPTION
This is our introductory-level course that provides
Provides an explanation of the account
an explanation of the basic features, functions and
management features, functions and concepts of
concepts of the ACI Interchange product.
the ACI Issuer product, including processing rules,
account structures and customer services.
AUDIENCE
Client project team members interested in the ACI
AUDIENCE
Interchange product
Client project team members interested in the ACI
Issuer product
PREREQUISITES
Basic understanding of the card and merchant
PREREQUISITES
management industry
ACI Issuer Overview Training
DELIVERY MODE
DELIVERY MODE
eLearning
eLearning
DURATION
DURATION
1 hour
1 hour
12ACI ISSUER PLASTIC ACI ISSUER TRANSACTION
MANAGEMENT TRAINING MANAGEMENT TRAINING
DESCRIPTION DESCRIPTION
Provides an explanation of the plastic management Provides an explanation of the transaction
features, functions and concepts of the ACI Issuer management features, functions and concepts
product, including card management, authorization of the ACI Issuer product, including profiles,
and limits. calculations, pricing, billing and statements.
AUDIENCE AUDIENCE
Client project team members interested in the ACI Client project team members interested in the ACI
Issuer product Issuer product
PREREQUISITES PREREQUISITES
ACI Issuer Overview Training ACI Issuer Overview Training
DELIVERY MODE DELIVERY MODE
eLearning eLearning
DURATION DURATION
1 hour 1 hour
RECOMMENDED LEARNING
PATHS
ACI Acquirer administrators and system technicians:
ACI ACQUIRER
OVERVIEW TRAINING
ACI ACQUIRER ACI ACQUIRER
ACI ACQUIRER
TRANSACTION AND MERCHANT
SETTLEMENT TRAINING
SERVICE FEES TRAINING MANAGEMENT TRAINING
ACI Interchange administrators and system technicians:
ACI INTERCHANGE
OVERVIEW TRAINING
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 13WHERE TRAINING CAN BE
CONDUCTED
Courses can be accessed 24/7/365 online via the
ACI Training Academy Learning Management
System.
“WE HAVE RECEIVED THE
INSTRUCTOR-LED TRAINING FROM
ACI FOR OUR TWO MOST RECENT
IMPLEMENTATIONS. IN BOTH
INSTANCES THE TRAINING WAS
INFORMATIVE AND THOROUGH.
WE WERE ESPECIALLY IMPRESSED
BY THE QUALITY OF THE TRAINING
MATERIAL AND THE INSTRUCTOR’S
KNOWLEDGE OF OUR PRODUCT.
INTRODUCING A NEW PRODUCT
TO STAFF CAN BE CHALLENGING.
HOWEVER, HAVING ACI’S
ASSISTANCE TO TRAIN YOUR STAFF
WILL HELP TO ALLEVIATE THE
STRESS THAT IS OFTEN FELT DURING
A NEW PRODUCT IMPLEMENTATION.”
Jill Spiller
Branch Operations Delivery Channel Manager
First Vice President
First American Bank
14ACI MONEY TRANSFER SYSTEM
FOR ON-DEMAND CUSTOMERS
ACI MONEY DESCRIPTION
TRANSFER SYSTEM™ This course focuses on the essential operational
tasks specific to Money Transfer System on-demand
TRAINING implementations. Attendees can expect to receive
training directly on their configured solution,
WHO AND WHAT creating a high-impact learning session unique to
Client training for the ACI Money Transfer System is their business.
instructor led training, delivered on the configured
client system to create the highest synergy between AUDIENCE
the training content and the business-specific use Trainers, analysts, team administrators, supervisors,
case. root administrators and system administrators
LEVELS OF TRAINING PREREQUISITES
The available courses are tailored based on the type None
of Money Transfer System implementation. Review
the course offerings below for more information. DELIVERY MODE
Instructor-led training
ACI MONEY TRANSFER DURATION
SYSTEM™ OVERVIEW 5 days
DESCRIPTION MONEY TRANSFER SYSTEM
This course focuses on a high-level overview of
Money Transfer System. Attendees can expect
TRAINING FOR ON-PREMISE
a demonstration of the functions within Money SYSTEMS
Transfer System. This class is intended to provide a
wholistic view of the capabilities of Money Transfer DESCRIPTION
System. This class can also aid in the decision- This course focuses on the essential configuration
making process on what functions within Money and operational tasks specific to Money Transfer
Transfer System to configure. System implementations in a dedicated premise-
based implementation. Attendees can expect to
AUDIENCE receive training directly on their configured solution,
Trainers, analysts, team administrators, supervisors, creating a high impact learning session unique to
root administrators and system administrators their business.
PREREQUISITES AUDIENCE
None Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
DELIVERY MODE
Instructor-led training PREREQUISITES
None
DURATION
DELIVERY MODE
2 days
Instructor-led training
DURATION
10 days
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 15MONEY TRANSFER SYSTEM MONEY TRANSFER SYSTEM
TRAINING FOR ON-PREMISE UPGRADE
SYSTEMS WITH SEPA
DESCRIPTION
This course is concisely focused on experienced
DESCRIPTION
users who are upgrading their system to the latest
This course is enhanced learning for Money
release. The course consolidates topics into those
Transfer System customers whose implementation
most useful for customers to understand changes
is premised-based and whose configuration and
and enhancements within the current version.
operations must also take into consideration the
Single Euro Payments Area (SEPA). Attendees
AUDIENCE
can expect to receive training directly on their
Trainers, analysts, team administrators, supervisors,
configured solution, creating a high-impact learning
root administrators and system administrators
session unique to their business.
PREREQUISITES
AUDIENCE
None
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
DELIVERY MODE
Instructor-led training
PREREQUISITES
None
DURATION
3 days
DELIVERY MODE
Instructor-led training
DURATION
15 days
16MONEY TRANSFER SYSTEM MONEY TRANSFER SYSTEM
REMOTE PAYMENTS INITIATION ENHANCED SANCTIONS (ESF)
(RPI) TRAINING TRAINING
DESCRIPTION DESCRIPTION
This course provides an overview of RPI branch This course reviews the Money Transfer System
processing interface, the web-based interface to Enhanced Sanctions (ESF) and includes “fuzzy
Money Transfer System, used by bank branches, logic” processing and database creation. ESF is
to create outgoing payments to Money Transfer designed to report in real time any sanctioned
System and also inquire about payments processed entity’s transfers, such as from terrorists or
by Money Transfer System. Upon completion, there sanctioned countries. It uses complex algorithms as
is not only an understanding of using RPI, but also detection devices.
of replacing the typical phone connection between
branch and money transfer. AUDIENCE
Trainers, analysts, team administrators, supervisors,
AUDIENCE root administrators and system administrators
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators PREREQUISITES
Knowledge of the money transfer business
PREREQUISITES
Knowledge of the money transfer business DELIVERY MODE
Instructor-led training
DELIVERY MODE
Instructor-led training DURATION
2 days
DURATION
1 day
RECOMMENDED LEARNING
PATH
The learning paths for Money Transfer System are
based on the specific type of implementation as
outlined in the course descriptions above.
WHERE TRAINING CAN BE
CONDUCTED
Courses are presented onsite at the client location.
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 17ACI PAY.ON RISK MANAGEMENT
ACI PAY.ON® DESCRIPTION
The Risk Management course focuses on the
PAYMENTS description of the risk checks. Students will learn
about the purpose of each risk check and how to
GATEWAY™ TRAINING configure them.
WHO AND WHAT AUDIENCE
Client training for the ACI PAY.ON® solution All users of ACI PAY.ON; PSPs, ISOs, acquirers, ISVs,
is delivered in both instructor-led and virtual and VARs and merchants
instructor-led formats. Sessions vary in length
depending upon the course content selected. PREREQUISITES
Introduction to ACI PAY.ON
LEVELS OF TRAINING
The available course supports the learning needs DELIVERY MODE
of the user in relation to the solution features and Virtual instructor-led training
functionalities. Review the course offerings below
for more information. DURATION
2 hours
INTRODUCTION TO ACI PAY.ON®
DESCRIPTION RECOMMENDED LEARNING
This basic training course covers the functionality PATHS
provided by the ACI PAY.ON Payments Gateway™.
For all users, we recommend:
During the course, students will learn about
concepts, features and functionality of ACI PAY.ON
that will enable them to manage and perform
INTRODUCTION TO
tasks in the portal by using the available tools to
ACI PAY.ON
configure, search, monitor and report.
AUDIENCE
All users of ACI PAY.ON; PSPs, ISOs, acquirers, ISVs
ACI PAY.ON RISK
and VARs, merchants
MANAGEMENT
PREREQUISITES
None
DELIVERY MODE
WHERE TRAINING CAN BE
Instructor-led training, virtual instructor-led training CONDUCTED
and eLearning
Courses can be accessed 24/7/365 online via the
DURATION ACI Training Academy Learning Management
Instructor-led and virtual instructor-led: 2 hours System.
eLearning: 3 hours
18POSTILION EFT OVERVIEW
POSTILION® TRAINING DESCRIPTION
This eLearning course intends to familiarize
learners with the fundamental EFT terminology and
WHO AND WHAT concepts that are used throughout in other Postilion
Client training for the Postilion® solution is delivered training courses.
in a traditional classroom setting, and in many
cases is also available as an onsite event. Instructor- The module explains the process of point-of-sale
led training combines valuable information and ATM transaction message flows and emphasizes
with practical, relevant, hands-on activities with the role that each entity plays during this process,
participants working in fully-functioning training and aims to provide an understanding of the
environments to complete skills-based labs. structure and format of transaction messages.
Sessions vary in length depending upon the course AUDIENCE
content selected. Postilion system operators, administrators and
technicians
LEVELS OF TRAINING
The available course supports the learning needs PREREQUISITES
of the user according to their role in working with None
the Postilion solution. Review the course offerings
below for more information. DELIVERY MODE
eLearning
POSTILION® PORTAL FOR DURATION
CUSTOMER SERVICE Approximately 2 hours
DESCRIPTION
This course equips participants to perform basic MONITORING POSTILION
tasks using the portal, including viewing and
managing card and customer records, finding DESCRIPTION
transactions and managing portal users. Monitoring Postilion focuses on consoles that
operators will need to access to monitor the health
AUDIENCE of a Postilion installation.
A financial institution’s customer service
representatives (CSRs) and similar personnel who The course consists of six modules that discuss the
are responsible for providing service to customers various Postilion products and their consoles and
through the Payments Portal tabs that can be viewed in order to monitor the
system, perform queries, view trace files, etc.
PREREQUISITES
None AUDIENCE
Operators and administrators
DELIVERY MODE
eLearning PREREQUISITES
Postilion EFT Overview or equivalent knowledge
DURATION
Approximately 2 hours DELIVERY MODE
eLearning
DURATION
Approximately 2.5 to 3 hours
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 19POSTILION BASIC TRAINING POSTILION SPECIALIZED
TRAINING: PostCard
DESCRIPTION
This course equips participants with the knowledge
DESCRIPTION
to operate Postilion effectively. It provides an
The goal of this course is to equip participants
understanding of Postilion’s functionality, focusing
with the knowledge to configure Postilion
on tasks that operators and administrators are likely
PostCard as part of an installation of an ACI
to perform regularly. The course can be tailored
payments system. The four modules detail how
with elective modules as applicable.
to configure PostCard to process transactions,
perform stand-in and full authorization, various
AUDIENCE
validation services, PIN and card verification,
System monitors, administrators, as well as
card production, including production of
configuration and development team members
temporary and gift cards, and EMV services.
PREREQUISITES
AUDIENCE
There are no formal prerequisites for this training,
Postilion administrators and configuration
but a basic understanding of Windows and
technicians responsible for configuring a
relational databases is assumed.
PostCard system to perform services to issuers
DELIVERY MODE
PREREQUISITES
Instructor-led training
Postilion Basic Training
DURATION
DELIVERY MODE
Generally 5 to 6 days depending on elective
Instructor-led training
modules, which can be tailored to unique needs
DURATION
3 to 4 days depending on elective modules
POSTILION SPECIALIZED
TRAINING: AtmApp
POSTILION SPECIALIZED
DESCRIPTION
TRAINING: Realtime
This course explores how to use the AtmApp
terminal-driving interface to perform ATM
DESCRIPTION
processing. The course provides an introduction to
The goal of this course is to facilitate an
ATM-related concepts such as states, screens and
understanding of the architecture and
downloads, and shows participants how to perform
functionality of Postilion Realtime, and enable
a basic configuration of AtmApp and troubleshoot
attendees to configure and operate the Realtime
operational problems.
component of an ACI payments system.
AUDIENCE
AUDIENCE
Postilion administrators and configuration
Postilion administrators and configuration
technicians responsible for adding or modifying
technicians responsible for configuring a
ATM-related information
Realtime system from scratch or performing
extensive reconfiguration of an existing system
PREREQUISITES
Postilion Basic Training
PREREQUISITES
Postilion Basic Training
DELIVERY MODE
Instructor-led training
DELIVERY MODE
Instructor-led training
DURATION
4 days
DURATION
2 days
20POSTILION SETTLEMENT POSTILION SETTLEMENT
TRAINING: ATM TRAINING: Merchant
DESCRIPTION DESCRIPTION
This course is intended to enable participants This course is intended to equip attendees to install
to install and configure the Office Settlement and configure the Office Settlement Component
Component for an ATM settlement environment. for a merchant settlement environment. The course
The course deals with issues such as configuring deals with issues such as configuring base settings,
base settings, settlement entities, tax amounts, settlement entities, tax amounts, fees, account
various fees, account information, billing rules information, billing rules and settlement rules.
and settlement rules. Sections also detail how to
automate the settlement process, make settlement Sections also detail how to automate the settlement
adjustments and clean out old settlement data. process, make settlement adjustments and clean
out old settlement data.
AUDIENCE
Postilion administrators and configuration AUDIENCE
technicians responsible for installing the Office Postilion administrators and configuration
Settlement Component and configuring it technicians responsible for installing the Office
to perform ATM settlement from scratch, or Settlement Component and configuring it to
performing extensive reconfiguration of an existing perform merchant settlement from scratch, or
Office Settlement Component configuration performing extensive reconfiguration of an existing
Office Settlement Component configuration
PREREQUISITES
Postilion Basic Training PREREQUISITES
Postilion Basic Training
DELIVERY MODE
Instructor-led training DELIVERY MODE
Instructor-led training
DURATION
2 days DURATION
2 days
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 21POSTILION DEVELOPER DELIVERY MODE
Instructor-led training
TRAINING: Office
DURATION
DESCRIPTION 5 days
This course is intended to introduce participants
to the Office Software Development Kit (SDK) and
some of the principal uses of Office, so that they are RECOMMENDED LEARNING
able to develop Office plug-ins for the Extract and
Recon components.
PATHS
Postilion customer service representatives:
AUDIENCE
Postilion developers who will be required to develop
software, including plug-ins to integrate with Office POSTILION PORTAL FOR
CUSTOMER SERVICE
PREREQUISITES
Participants must be proficient in Java (strongly
preferred) or C++, and be familiar with object-
Postilion system monitors:
oriented programming. Participants must have
sufficient knowledge of SQL to be able to write
basic queries. Postilion Specialized Training:
Realtime (preferred) or Postilion Basic Training POSTILION EFT TRAINING
DELIVERY MODE
Instructor-led training
MONITORING
DURATION POSTILION
4 days
POSTILION DEVELOPER POSTILION BASIC
TRAINING: REALTIME TRAINING
DESCRIPTION
This course is intended to introduce participants to
the Realtime Software Development Kit (SDK) and
some of the fundamentals of EFT so that they can
write Realtime source and sync interfaces and node
integration drivers. Participants also learn how to
access the Realtime database using the SDK.
AUDIENCE
Postilion developers who will be required to develop
software, including network source and sync
interfaces to integrate with Realtime
PREREQUISITES
Participants must be proficient in Java (strongly
preferred) or C++, and be familiar with object-
oriented programming. Participants must have
sufficient knowledge of SQL to be able to write
basic queries. Postilion Specialized Training:
Realtime (preferred) or Postilion Basic Training
22Postilion administrators and configuration technicians:
POSTILION EFT TRAINING
MONITORING POSTILION
POSTILION BASIC
TRAINING
POSTILION SPECIALIZED
TRAINING: Realtime
POSTILION POSTILION
POSTILION POSTILION
SPECIALIZED SETTLEMENT
SPECIALIZED SETTLEMENT
TRAINING: TRAINING:
TRAINING: AtmApp TRAINING: ATM
PostCard Merchant
Postilion developers:
WHERE TRAINING CAN BE
POSTILION BASIC TRAINING CONDUCTED
Courses are presented at ACI training facilities and
on client premises. Client premises would need to
meet our venue requirements to ensure the success
POSTILION
of the onsite training experience.
SPECIALIZED
TRAINING:
Realtime
POSTILION POSTILION
DEVELOPER DEVELOPER
TRAINING: TRAINING:
Realtime Office
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 23“I REALLY ENJOYED THE ROLE
PLAYING WE DID WITH DIFFERENT
ACI PROACTIVE RISK MEMBER SITUATIONS; THIS WAS
MANAGER™ TRAINING NEAR THE END OF THE TRAINING.
IT GAVE THE ATTENDEES GOOD
WHO AND WHAT PRACTICE ON HOW TO NAVIGATE
Client training for the ACI Proactive Risk Manager™
THROUGH THE NEW SYSTEM
solution is delivered in a traditional classroom
setting. Instructor-led training is a mixture of lecture TO ASSIST MEMBERS. JILL AND
and hands-on activities, with participants working in I BOTH TALKED ABOUT IT AND
fully-functioning training environments to complete
skills-based labs. Sessions vary in length depending
AGREED THAT IS WAS THOROUGH
upon the course content selected. AND ENGAGING AND WAS NOT
BORING AT ALL – THANKS TO YOUR
LEVELS OF TRAINING
The available course supports the learning needs of
EXCELLENCE.”
the user according to the default roles in Proactive Kevin Gerber
Risk Manager. Review the course offerings below for National Contact Center Manager
more information. Wings Financial Credit Union
ACI PROACTIVE RISK RECOMMENDED LEARNING
MANAGER™ USER TRAINING PATH
DESCRIPTION There are structured frameworks that use a
This Proactive Risk Manager course provides a building-block approach to learning. Our blended
complete understanding of the tasks performed by model begins with an interactive classroom
a Proactive Risk Manager user. andprogresses to more complex lab experiences.
For all users, we recommend:
The course is designed to generically cover any
action level utilized in a customer installation.
PROACTIVE RISK
AUDIENCE MANAGER USER
Analysts, team administrators, supervisors, root TRAINING
administrators and system administrators
PREREQUISITES
WHERE TRAINING CAN BE
None
CONDUCTED
DELIVERY MODE
Courses are presented at ACI training facilities and
Instructor-led training
on client premises; some course exceptions apply
and are noted above. Client premises would need to
DURATION
meet our venue requirements to ensure the success
3 days
of the onsite training experience.
24RECOMMENDED LEARNING
PATH
ACI ReDi™ For all users, we recommend:
WHO AND WHAT
Client training for ACI ReDi™ is available as elearning. ReDi USER TRAINING
Modules will vary in length depending upon the
course content.
LEVELS OF TRAINING
The available eLearning is designed to support WHERE TRAINING CAN BE
the learning needs of anyone who would have the CONDUCTED
responsibility of leveraging the reporting capabilities
of ReDi. Courses can be accessed 24/7/365 online via the ACI
Training Academy Learning Management System.
ACI ReDi™ USER TRAINING
DESCRIPTION
In this curriculum, learn what ReDi is and how it is
used to gather and analyze data. Upon completion,
you will have a thorough understanding of how
to access ReDi and use its tools, tabs and general
functionality to successfully run reports.
AUDIENCE
Anyone who is interested in learning about the
analytical capabilities and reporting features
available in ReDi
PREREQUISITES
None
DELIVERY MODE
eLearning
DURATION
2 hours
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 25ACI ReD SHIELD® OVERVIEW
TRAINING
ACI ReD SHIELD® DESCRIPTION
In this course, participants will receive an
WHO AND WHAT introduction to the application dashboard, widgets
Client training for ACI ReD Shield® is delivered in an and reports.
engaging virtual format. Virtual sessions will vary in
length depending upon the course content. AUDIENCE
Anyone who is interested in learning about the
LEVELS OF TRAINING application dashboard, transaction searching
There are various classes available to support the and details, customizing widgets and reporting
learning needs of distinct audiences. Review the capabilities
course offerings below for more information.
PREREQUISITES
ACI ReD SHIELD® CONTROL None
CENTER DELIVERY MODE
Virtual instructor-led training
DESCRIPTION
This course introduces the learner to the ACI DURATION
ReD Shield Control Center interface. It takes an up- 2 hours
close look at Users and Groups, Rule Manager,
Feature Manager and List Manager.
ACI ReD SHIELD USERS AND
AUDIENCE GROUPS TRAINING
ACI ReD Shield users interested in the layout and
system functionality of Control Center DESCRIPTION
In this course, participants will learn how to
PREREQUISITES configure groups and assign roles.
None
AUDIENCE
DELIVERY MODE The Users and Groups course is designed to support
eLearning administrators that need to manage ACI ReD Shield
users.
DURATION
90 minutes PREREQUISITES
ACI ReD Shield Overview Training
DELIVERY MODE
Virtual instructor-led training
DURATION
1 hour
26ACI ReD SHIELD CASE RECOMMENDED LEARNING
MANAGER TRAINING PATHS
DESCRIPTION Administrators:
The Case Manager course focuses on the main tool
that analysts use to work transactions.
ACI ReD SHIELD
AUDIENCE CONTROL CENTER
Analysts who will leverage the tool to resolve
transaction challenges and denials
ACI ReD SHIELD
PREREQUISITES
OVERVIEW TRAINING
ACI ReD Shield Users and Groups Training
DELIVERY MODE
Virtual instructor-led training
ACI ReD SHIELD USERS
AND GROUPS TRAINING
DURATION
1 hour
Analysts:
ACI ReD SHIELD RULE
MANAGER TRAINING ACI ReD SHIELD
CONTROL CENTER
DESCRIPTION
The Rule Manager course focuses on how to define,
edit and deploy rules.
ACI ReD SHIELD
AUDIENCE
OVERVIEW TRAINING
The Rule Manager course is designed to support the
learning needs of those who need to understand
how to define, edit and deploy rules.
ACI ReD SHIELD USERS
PREREQUISITES
AND GROUPS TRAINING
ACI ReD Shield Users and Groups Training
DELIVERY MODE
Virtual instructor-led training
ACI ReD SHIELD CASE
MANAGER TRAINING
DURATION
2 hours
ACI ReD SHIELD RULE
MANAGER TRAINING
WHERE TRAINING CAN BE
CONDUCTED
Courses are presented through virtual delivery.
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 27UNIVERSAL ONLINE BANKING
CUSTOMIZED ELEARNING
ACI UNIVERSAL CONTENT
ONLINE BANKER™ DESCRIPTION
Uniquely developed for each customer
TRAINING implementing the Universal Online Banker solution,
an ACI course developer will work with ACI’s
WHO AND WHAT implementation services teams and the customer
Training for the ACI Universal Online Banker™ to create customized eLearning content to become
solution takes learning to a whole new level: the part of the Universal Online Banker experience for
extended enterprise. Our custom-designed suite banking consumers. Unique as a service offering,
of eLearning allows banking customers to adopt the intent of this customized eLearning is for
the Universal Online Banker solution quickly banking marketplace consumers to learn how to use
and without hassle. Our eLearning designers the bank’s unique instance of the Universal Online
collaborate extensively throughout the planning Banker solution.
and implementation of Universal Online Banker to
ensure their end users have comprehensive training AUDIENCE
available. Extended enterprise banking customers in the
marketplace who wish to use online banking offered
LEVELS OF TRAINING by their banking institution
The custom content will be unique according to the
functional modules of the Universal Online Banker PREREQUISITES
product implemented in conjunction with the None
project phase. Review the details below for more
information. DELIVERY MODE
eLearning
DURATION
Varies based on the customized content
28UP® FRAMEWORK™
INTRODUCTION TRAINING
UP® FRAMEWORK™ DESCRIPTION
TRAINING Introduction training is intended for anyone who
wants to recognize the features of UP Framework,
its components and tools. Topics include a solutions
WHO AND WHAT overview, introduction to endpoints, introduction to
Client training for UP® Framework™ is delivered sessions, introduction to entities, and introduction to
in both instructor-led and eLearning format. It is monitoring and management.
designed for client project team members and
support personnel to fully explore and understand AUDIENCE
the features and functionality of the UP Framework System administrators, technicians and support
solution, including configuration and monitoring team members
tools. The series provides an overview of ACI
Universal Payments™ and a practical guide to the
PREREQUISITES
configuration of UP Framework.
There are no formal prerequisites for this training,
but a basic understanding of payment systems
To provide a hands-on experience, the practical
and ISO 8583 and ISO 20022 message protocols is
modules include demonstrations of configurations
assumed.
being performed. Trainees are provided with detailed
steps on how to perform these configurations
DELIVERY MODE
themselves if they have access to a hosted training
eLearning
environment. The instructor-led training courses
provide valuable reinforcement and practice of key
DURATION
skills for developers and technicians.
4 hours
LEVELS OF TRAINING
The available courses include introductory, basic
and advanced modules.
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 29UP FRAMEWORK BASIC UP FRAMEWORK REVISION
TRAINING TRAINING (BOTH ENDPOINTS
AND MONITORING MODULES)
DESCRIPTION
Basic training is aimed at a technical audience
DESCRIPTION
whose role is to configure and manage a running
Revision Training is aimed at participants who
UP Framework environment. Topics include
have completed all requisite introduction and basic
configuration management, configuring endpoint
training modules and wish to proceed to one or
sessions and entities and monitoring an UP
more advanced training courses.
Framework system, as well as ACI API Manager™.
Each of the Revision Training modules consists of
AUDIENCE multiple graded questions, where each question
UP Framework technicians is followed by a revision of the content covered
in the question. There are two available modules
PREREQUISITES depending on the advanced training needs
UP Framework Introduction Training of thelearner: endpoint revision training and
monitoring revision training.
DELIVERY MODE
eLearning AUDIENCE
UP Framework technicians, UP Framework
DURATION developers
Approximately 16 hours
PREREQUISITES
UP Framework Basic Training
DELIVERY MODE
eLearning
DURATION
Approximately 30 minutes
30CONFIGURING ISO 8583 CONFIGURING FILE LOAD
ENDPOINTS ENDPOINTS
DESCRIPTION DESCRIPTION
Designed for UP Framework developers who Designed for UP Framework developers who
prefer an interactive, instructor-led course on prefer an interactive, instructor-led course on
designing endpoints, this course focuses on the designing endpoints, this course focuses on the
skills needed to create ISO 8583 endpoints in UP skills needed to create file load endpoints in UP
Framework. Topics include building a universal Framework. Topics include building an entity model
endpoint, creating custom parameters, building and entity, building a universal endpoint, building
meta configuration, building message and session meta configuration, building message and session
protocols, configuring channels, and applying and protocols, building file load configuration including
testing the ISO 8583 endpoint configuration. configuring channels, and applying and testing the
account file load.
AUDIENCE
UP Framework developers AUDIENCE
UP Framework developers
PREREQUISITES
UP Framework Basic Training, UP Framework PREREQUISITES
Revision Training (Endpoints module) UP Framework Basic Training, UP Framework
Revision Training (Endpoints module)
DELIVERY MODE
Instructor-led training DELIVERY MODE
Instructor-led training
DURATION
2 days DURATION
2 days
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 31CONFIGURING XML ENDPOINTS TROUBLESHOOTING WITH
TRACING
DESCRIPTION
Designed for UP Framework developers who prefer
DESCRIPTION
an interactive, instructor-led course on designing
Designed for UP Framework technicians who want
endpoints, this course focuses on the skills needed
an immersive training session on troubleshooting,
to create XML endpoints in UP Framework. Topics
this instructor-led course teaches UP Framework
include building a universal endpoint, building
technicians essential troubleshooting skills using
meta configuration, building message and session
tracing in UP Framework. Topics include
protocols, configuring channels, and applying and
understanding message tracing concepts and
testing the XML endpoint configuration.
management, interpreting and using trace file
contents for both ISO 8583 and XML-type messages
AUDIENCE
for troubleshooting purposes, and other trace
UP Framework developers
content such as session trace results with BSI
framework and script tracing.
PREREQUISITES
UP Framework Basic Training, UP Framework
AUDIENCE
Revision Training (Endpoints module)
UP Framework technicians
DELIVERY MODE
PREREQUISITES
Instructor-led training
UP Framework Basic Training, UP Framework
Revision Training (Monitoring module)
DURATION
2 days
DELIVERY MODE
Instructor-led training
CONFIGURING SESSIONS DURATION
1 day
DESCRIPTION
Designed for UP Framework developers who prefer
NOTE
an interactive, instructor-led course on configuring
We recommend taking this course in tandem with
sessions, this course focuses on the skills needed to
the Troubleshooting with Logs course.
configure existing sessions and build new sessions
in UP Framework. Topics include creating new
response codes and field definitions in a session’s
vocabulary, building new session plans and session
steps, adjusting the order in which steps are
executed, configuring filters and conditional routing,
adjusting timeouts and adding transaction logging.
AUDIENCE
UP Framework developers
PREREQUISITES
UP Framework Basic Training, UP Framework
Revision Training (Endpoints module)
DELIVERY MODE
Instructor-led training
DURATION
1 day
32TROUBLESHOOTING WITH RECOMMENDED LEARNING
LOGS PATHS
DESCRIPTION UP Framework administrators:
Designed for UP Framework technicians who want
an immersive training session on troubleshooting,
UP FRAMEWORK
this instructor-led course teaches UP Framework
INTRODUCTION TRAINING
technicians essential troubleshooting skills using
logs in UP Framework. Topics include determining
the location of the various UP Framework log
files, establishing which log files to use for various
UP FRAMEWORK
purposes and using the log file content for
BASIC TRAINING
troubleshooting purposes.
AUDIENCE
UP Framework technicians
UP Framework technicians:
PREREQUISITES
UP Framework Basic Training, UP Framework UP FRAMEWORK
Revision Training (Monitoring module) INTRODUCTION TRAINING
DELIVERY MODE
Instructor-led training
UP FRAMEWORK
DURATION BASIC TRAINING
1 day
NOTE
We recommend taking this course in tandem with UP FRAMEWORK REVISION
the Troubleshooting with Tracing course. TRAINING (MONITORING MODULE)
UP FRAMEWORK UP FRAMEWORK
TROUBLESHOOTING TROUBLESHOOTING
WITH TRACING WITH LOGS
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to learningservices@aciworldwide.com. 33You can also read
