Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung

 
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
Actors of Urban Change
Program Documentation
2013–2015
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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Table of Contents

 4 Preface                                     66 Methods

 6 About the Publication                       68   Collective Mind Mapping

 8 Actors of Urban Change: Introduction        69 BBC – Bring Back the Cube

                                               70 Performative Spacing

16   Case Studies                              71   Juxtaposition of Entertainment and
                                                    Critique
18 Participating Cities and Projects
                                               72 Open Source Bikesharing Platform
20 Athens, Greece :: PEDIO_AGORA
                                               73 Face-to-Face Meetings
24 Aveiro, Portugal :: VivaCidade
                                               74 Urban Game – Playing Estate
28 Barcelona, Spain :: Alice Archive
                                               75 Urban Hackathon
32 Berlin, Germany :: Moabiter Mix
                                               76   Guided Tours as Part of an Open Call
36 Bratislava, Slovakia :: More Bike Kitchen
                                               77 Cross-Sectoral Football
40 Kaunas, Lithuania :: The Šančiai Kiosk

44 Lublin, Poland :: Tenants. Narrations
   about Urban Utopias                         78 Participants 2013 –2015

48 Maribor, Slovenia :: Living City            84 Picture Credits

52 Zagreb, Croatia :: Light in Places          85 City Data Sources

56 Zugdidi, Georgia :: Open House              86 Imprint

62 City Comparison

65 Focus Categories
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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    Preface

                              Social change, especially in urban contexts,
                              plays an important role in a number of the
                              programs at the Robert Bosch Stiftung and
                              also in the activities of MitOst. We are con-
                              vinced that complex urban challenges can
                              be met more effectively by committed actors
                              who are working toward a common purpose,
                              and who combine a range of different back-
                              grounds, competencies, and resources.

    Joachim Rogall
    Chief Executive Officer   This is of particular importance in cities, as the
    Robert Bosch Stiftung     challenges and potential associated with social
                              change are intensified in the urban context.
                              Mutual learning and international exchange
                              about specific urban issues, as well as about
                              new models of participation and collaboration,
                              strengthen the motivation of committed actors
                              and create a significant added value at both an
                              individual and an institutional level.

                              These tenets lie at the core of the cross-sec-
                              toral approach on which the program “Ac-
                              tors of Urban Change” by the Robert Bosch
    Darius Polok
    Managing Director         Stiftung, in cooperation with MitOst e.V., is
    MitOst e.V.               based. This approach supports the changing
                              of perspectives and the fostering of synergies
                              through new forms of collaboration.

                              We believe that culture is an enabler of and
                              a driver in the sustainable development of
                              cities. This perspective is central to our work
                              as a funder and motivator of positive change,
                              both because culture is inherently linked to
                              creativity, heritage, knowledge and diver-
                              sity, and because of its potential to facilitate
                              citizens’ participation, intercultural dialogue,
                              mutual understanding, social inclusion, and
                              innovation.
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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Furthermore, cultural capital, such as social       without their active and ongoing support and
norms, shared values, attitudes and aspira-         cooperation.
tions, has the power to shift our behavior in
a more sustainable direction. In this sense,        We hope that our publication will inspire and
culture is not only at the center of the chal-      encourage actors, now and in the future, who
lenges at stake but also an integral part of the    dedicate themselves to urban change.
long and involved process of urban and social
change.
                                                                                   Joachim Rogall
“Actors of Urban Change” gives insights into                               Chief Executive Officer
 parts of this complex process in the European                              Robert Bosch Stiftung
 cities which were part of the pilot stage of the
 program that ran for the last 18 months. This                                     Darius Polok
 publication presents selected results of the                                  Managing Director
 extraordinary commitment of ten European                                             MitOst e.V.
 teams and is the product of an intensive ex-
 change across sectoral and national borders.

In this regard, our program links to the EU
2020 strategy which aims at “smart, sustain-
able and inclusive growth” and in which towns
and cities play a significant role. Moreover,
the program “Actors of Urban Change” is
intended to committed actors, both in the EU
member states and beyond. We are convinced
that pan-European collaboration presents
an enormous potential for learning and we
believe that the current and the future genera-
tions of Actors of Urban Change can be a good
example of a European community engaged in
the practice of the positive and participatory
development of our cities.

We would like to extend our gratitude to the
participants of this program, to their partners
and supporters, and to the many inspiring
experts who were involved. None of what is
presented here would have been possible
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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    About the Publication

                              This publication provides a cross-sectoral
                              view of urban development and showcases
                              the experience gathered by the participants
                              of the program “Actors of Urban Change”
                              during its pilot stage, which took place from
                              autumn of 2013 until summer of 2015.

                              This booklet is organized in three sections.
                              The first section offers an introduction to the
                              program “Actors of Urban Change,” including
    Agnieszka Surwiłło-Hahn
    Program Officer           the program’s approach, structure, and the
    Robert Bosch Stiftung     supporting offers and qualification activities
                              provided for its participants. Furthermore, it
                              elaborates on the role of culture and points
                              out the positive potential of cross-sector col-
                              laboration and participation in the sustain-
                              able development of cities.

                              In the second section of the publication, ten
                              case studies illustrate projects from different
                              European cities developed and implemented
                              by teams made up of members from three
                              sectors: the cultural sphere/civil society, the
    Dr. Martin Schwegmann
    Program Officer           public sector and the private sector. All of the
    MitOst e.V.               projects presented tackle relevant urban is-
                              sues, and have given citizens the opportunity
                              to participate in the co-creation of innovative
                              solutions for specific urban challenges. In
                              this sense, each of the projects exemplifies
                              a collective effort for the common good. As
                              one might however imagine, just reaching
                              consensus about the definition of the ‘com-
                              mon good,’ as viewed from the perspective of
                              divergent interests within distinct social and
                              ethnic groups and generations, can represent
                              an enormous challenge.
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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The above-mentioned case studies provide           This publication is mainly addressed at prac-
insights not only into the specific urban chal-    titioners; however, decision-makers, resear-
lenges faced in the particular local context,      chers and citizens can also benefit from the
but also into the complex process of changing      knowledge contained within these pages.
perspectives, developing and implementing
common goals, and dealing with divergent           There is a lot we can learn from each other in
interests. They underscore the importance          order to make our cities (more) livable, inclu-
of the process not only for the success of the     sive and sustainable. With this in mind, we
project, but also for the promotion of cross-      wish all committed actors an interesting and
sector collaboration and positive social           inspiring read.
impact.

The third section of this booklet is anchored                          Agnieszka Surwiłło-Hahn
in a process-oriented reflection about the                                      Program Officer
implemented projects. This section provides                               Robert Bosch Stiftung
an overview of the methods developed and/
or implemented by the cross-sectoral teams                               Dr. Martin Schwegmann
within their local projects in order to inspire,                                 Program Officer
facilitate, reflect on, precipitate and co-cre-                                        MitOst e.V.
ate positive urban change. Moreover, some of
the participatory methods illustrated seek to
improve social involvement through the em-
powerment of individuals as well as through
increasing community involvement, develop-
ment and ownership.

This brochure aims at sharing the experi-
ences gained during the program. It pro-
vides neither perfect recipes nor universal
solutions for each and every specific urban
challenge. Rather it presents insights into
how to create real partnerships, gives con-
crete examples of citizen participation and
empowerment, and describes cases that
fostered committed actors’ self-efficacy and
strengthened the role of culture in the posi-
tive development of cities.
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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    Actors of Urban Change: Introduction

     Actors of Urban Change at a Glance: What is      ring the implementation of their joint local
     the Program and Who is Behind It?                projects. Furthermore, they became part of a
    “Actors of Urban Change” is a program by          trans-European network of “Actors of Urban
     the Robert Bosch Stiftung in cooperation         Change.”
     with MitOst e.V. The program is the result of
     experiences and expertise gained through         Support for the local teams consisted of
     different programs initiated and implement-      Project Grants of up to 5,000 € as well as
     ed by both partners over the last years in the   custom-tailored support by local or interna-
     fields of cultural exchange, civic engagement    tional experts such as coaching, consulting
     and participation, such as the Robert Bosch      and mentoring, which was funded through
     Cultural Manager Programs. The pilot stage       Process-Related Grants of up to 5,000 €.
     of the program took place between autumn of
     2013 and summer of 2015.                         Qualification of the program participants and
                                                      knowledge exchange were fostered through
    The program’s goal is to achieve sustain-         five international academies in different
    able and participatory urban development          European cities, which offered lectures, fa-
    through cultural activities implemented by        cilitated workshops, peer learning sessions
    teams of partners coming from the cultural        and field trips. The expert inputs, discus-
    sphere/civil society, public administration       sions and working sessions during these
    and the private sector. The program partici-      international meetings focused on the role
    pants put their skills into practice through      of culture and participation in urban change,
    local projects. They strengthened their com-      as well as on the advantages, but also chal-
    petencies in cross-sector collaboration and       lenges, related to cross-sector collaboration.
    profited from peer-to-peer exchange, profes-      The exchange between program participants
    sional trainings with international experts       centered on the experiences acquired within
    and Europe-wide exchange.                         the implementation of the local projects with
                                                      regard to knowledge gained, lessons learned
    Program Offerings and Activities: Whom Do         and methods tested in the course of the par-
    We Support and How?                               ticipatory approach.
    In the program, actors from the cultural
    sphere/civil society, the public administra-      Furthermore, the academies provided ad-
    tion, and the private sector formed cross-        ditional opportunities to learn (more) about
    sectoral teams to implement innovative local      specific urban issues in other European cities,
    projects. Over the course of 18 months, ten       with their varying social, cultural, economic
    teams from ten European cities received           and political contexts, as well as to network
    financial support and mentoring, obtained         with other local initiatives.
    professional qualification, and exchanged
    experiences in international academies du-
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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In addition, each participant was given the      the places where people, knowledge, money
chance to spend a Shadowing Internship of        and ideas meet. For this reason, this program
up to ten days in another program partici-       focused on cities as transition arenas and
pant’s city and thereby share experiences,       mutual learning environments where urban
learn from one another, and expand perspec-      and societal changes can be envisioned,
tives from a local to an international level.    tested and monitored.

Potential Topics and Scope of the Projects:      If we want to find satisfying solutions for to-
What is Our Perspective on Urban Change?         day’s and tomorrow’s challenges, we need to
From the program’s perspective, urban            develop sustainably in a way “that meets the
change is not focused on formal processes of     needs of the present without compromising
urban planning or development, but rather        the ability of future generations to meet their
on strengthening community-driven engage-        own needs.” 1 This claim has to be achieved
ment for local urban development. In this        while balancing the ecological, social and
context, potential topics to be addressed        economic dimensions of human cohabitation.
include: enabling or increasing citizens’ par-
ticipation, participatory governance, afford-    However, the ability to balance the differ-
able housing/gentrification, inclusion/inte-     ent elements (social, economic and envi-
gration, cultural diversity, accessibility of    ronmental) equally without focusing on or
(formerly) public urban resources and spaces,    prioritizing one endangers the ability to find
sustainable mobility, health and physical        adequate solutions to complex urban prob-
activity, and green cities/climate change. The   lems. Overarching sustainability objectives
main issues addressed by the participants of     are therefore needed. So-called integrative
the program during its pilot stage included      sustainability strategies provide orientation
community development, identity building,        in this way, so that feasible strategies and
citizen empowerment, the appropriation of        practices to achieve concrete goals in a most
urban space and sustainable resource man-        sustainable way can be developed. Examples
agement.                                         of overarching goals include ensuring hu-
                                                 man survival, the maintenance of society’s
Why Do We Believe in Sustainable Urban           productive potential, and the preservation of
Development Through Culture?                     society’s ability to act.2                         1 World Commission on
Cities can be understood as laboratories for                                                          Environment and Devel-
and windows onto the societies of today and      To implement these strategies and practices,         opment 1987, Our Com-
                                                                                                      mon Future (Brundtland
tomorrow. Urban areas are fertile ground for     a profound process of rethinking the way we          Report), p. 27
both challenges to and solutions for socio-      behave, interact and collaborate with each         2 Kopfmüller 2007, Auf
economic, political and environmental issues,    other is required. To be able to start this pro-     dem Weg zu einem inte-
                                                                                                      grativen Nachhaltigkeits-
especially since more and more of the world’s    cess, we need to change our attitudes, values,       konzept, in: Ökologisch-
population lives in urban areas and cities are   behavior, and consumption patterns, as“              es Wirtschaften (22) 1
Actors of Urban Change Program Documentation 2013-2015 - Robert Bosch Stiftung
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Actors of Urban Change      perceived needs are socially and culturally       The actors involved in this process require
from ten cities on Var-
                            determined, and sustainable development           large amounts of time and commitment to
vakeios Square during
the Academy Meeting in      requires the promotion of values that encou-      reach these goals. We consider culture to be a
Athens in April 2014.       rage consumption standards that are within        central dimension in this process, facilitating,
                            the bounds of the ecological possible and to      catalyzing and triggering social innovation
                            which all can reasonably aspire.” 3               and aim to strengthen its role in the sustain-
                                                                              able development of cities.
                            Culture can therefore said to be the fourth
                            and connecting pillar of sustainability,          Cross-Sector Collaboration –
                            alongside ecological, economic and social         A New Approach
                            factors. Culture lies at the heart of change,     As already mentioned above, many of to-
                            both as an enabler and driver of sustainable      day’s societal, environmental, economic,
                            development.                                      sustainability-related and humanitarian
                                                                              challenges in cities and urbanized areas are
                            We are convinced that the sustainable de-         so complex and interconnected that they can
                            velopment of cities needs a new culture of        only be tackled by different sectors working
                            dialogue, a new understanding of collabora-       together. Multi-stakeholder collaboration
                            tion and new ways of dealing with divergent       between NGOs, government representatives,
                            interests in order to develop innovative, cus-    communities and local business are essential
                            tom-made and robust solutions for concrete        to develop inclusive and sustainable cities
                            problems. Some of the case studies presented      with a high quality of life, both now and in the
                            in this publication exemplify how the poten-      future. It will be needed at a scale and quality
                            tial of culture can be used more effectively in   that dwarfs current levels of collaboration.
                            order to create meaning and identity, pro-
3 Brundtland Report 1987,   mote participation, facilitate intercultural      “Actors of Urban Change” supports the buil-
  p. 27                     dialogue and support mutual understanding.         ding of unlikely alliances and strengthens
11

the skills of the participants in the manage-     importantly) trust. Very often, in the early
ment of cross-sector collaboration towards        period of formation, the connection between
a collective impact. We assume that co-cre-       the actors involved in an alliance and their
ation and the involvement of citizens leads       enthusiasm and excitement about and com-
to a more sustainable and innovative urban        mitment to a shared vision ‘clicks.’ This can
development integrating multiple perspec-         be critical for helping the team hold together
tives that support thinking outside of the        during the project’s implementation.
box and a better allocation of resources and
know-how.                                         The experiences gathered within the pro-
                                                  gram “Actors of Urban Change” underline
However, effective collaboration between          that crucial factors for success at that stage
organizations with different approaches,          include: a common understanding of targets
missions, interests and cultures is difficult.    and the measurement of goal attainment,
It requires a common understanding of the         agreement about responsibilities, shared re-
process and its challenges, a collaborative       sources and governance or decision-making
mindset, and a key partnering skill set. With     structures, and an open and honest exchange
these critical elements in place, partner-        about the potential risks to all parties in-
ships can achieve real impact. Without them,      volved.
partnerships are likely to underperform or
fail altogether.                                  During the implementation phase, a constant
                                                  renegotiation of the goals, strategy, partner-
Different factors influence each phase in the     ship, and assessment of the achievements is
lifecycle of a cross-sector partnership – from    needed. A partnership’s intricate dynamics
initiation and creation to implementation         change continuously within a complex and
and institutionalization. Specific skills and     often muddled social and political context.
competences are required throughout the
process.                                          In addition, the priorities, needs and re-
                                                  sources of the partners and stakeholders can
The initiation phase of a tri-sector alliance     also be in flux, and key people in the partner-
always requires a clear and defined issue         ship can change as well. As a result, teams
as well as the motivation to act upon it, even    have to deal with an ongoing process of trust
when it is triggered by an external factor like   building and moderation of the rules, respon-
this program.                                     sibilities and balance of power.

The creation phase of both a cross-sectoral       As trust is the partnership’s main resource,
 team and a culture of collaboration is based     successful teams usually start small and
 on a mutual understanding of the rules and       scale up during the process. This allows
‘language’ of the other sectors and (most         partners to develop effective relationships
12

     and adjust the partnership’s operational and       The projects in “Actors of Urban Change”
     governance arrangements before moving              tested new ideas, developed prototypes or
     on to more ambitious plans. This step-by-          implemented creative solutions for the chal-
     step approach supports the development             lenges at hand. Simultaneously, they contri-
     of ‘hybrid governance’ models within the           buted to changes in the structures and prac-
     partnership.                                       tices in their sectors and to the development
                                                        of a culture of cooperation in their cities.
     But even a clear memorandum of understan-
     ding and the best strategy will not save a         “You Can Only Do Something with People,
     partnership from issues when partners per-          Not for People” – The Quest for Participation
     ceive differences in values or are taken aback      Citizen participation has gained popularity
     by the others’ ‘strange’ or unexpected beha-        in urban development processes in the last
     vior. This phenomenon, known as a ‘storming         few years. Local governments now actively
     phase,’ which is part of team-building pro-         strive for or are instructed to involve local
     cesses in general, seems to be an especially        inhabitants in order to get more precise ideas
     risky period for cross-sectoral teams, as the       for local needs, develop more adequate solu-
     different organizational cultures also include      tions, or gain legitimization and acceptance
     different approaches to decision making,            for planned measures and projects. Addi-
     feedback and reflection.                            tionally, many people do not find their needs
                                                         and visions adequately represented by the
      During the process of negotiation and ‘storm-      globally interconnected markets and inter-
      ing’ in the implementation phase, moderation       national government cooperation, or simply
      skills and managerial resources are needed         do not understand their local administra-
      and a neutral ‘third space’ can be supportive –    tion’s procedures and actions, which has led
      this is what the Academies and the network of      to an emerging trend of ‘do it yourself,’ shar-
     “Actors of Urban Change” sought to provide.         ing economies, and self-help and commons
      The facilitators and peer-to-peer exchange         approaches. These social developments have
      support the ongoing communication in the           been supported by rapid increases in techno-
      partnership and the operation’s efficiency.        logical applications and solutions which can
                                                         be used to self-organize, share knowledge,
     A successful cooperation between sectors            collectively develop ideas, and make one’s
     requires a structural adaptation and sup-          voice heard. These emerging civil society
     ports the development of new interfaces             actor networks seek to take an active role in
     and possibilities for collaboration. Success-       the co-creation of their surroundings and
     ful trans-sectoral projects contribute to a         societies.
     simplification of administrative decision
     processes, and therefore to an increase in the     Participatory processes in urban develop-
     willingness to cooperate on future endeavors.      ment, which are usually limited in time,
13
14

                                                                               consumption patterns of a society, it is para-
Potential Success Factors for Participation                                    mount to involve the local communities and
:: Be transparent and authentic concerning the reasons behind                  stakeholders from the very beginning.
   one’s own involvement.
:: Build personal relations and win local heroes as multipliers to             As one can see from the focus categories of
   inspire others and guarantee continuity.                                    the participating teams, from local identity
:: Manage participants’ hopes and expectations.                                building to community development and
:: Pay attention to the right frequency of actions in order to avoid           citizen empowerment, reaching out to
   frustration among the community.                                            diverse communities is a key challenge and
:: Adapt event times to local schedules and try creative communi-              activity of the participating teams. Each team
   cation strategies.                                                          developed a specific participation strategy to
                                                                               determine where, who, why, how and when to
                                                                               involve local inhabitants in their process.
                              geographical area and participant group,
                              span from project-based processes to regu-       Another main challenge for all of the teams
                              larly convening committees deciding about        was to cope with target groups’ social
                              the use of local funds or providing political    inequalities, such as different income and
                              advice and critique. Citizens’ and admin-        education levels, political interests and very
                              istration’s expectations concerning these        different experiences of political efficacy.
                              processes are usually equally high. However,     In order to take participation seriously, it is
                              these mainly project-based participation         critical to be clear about what kind of partici-
                              processes often do not address or reach the      pation is possible in the different contexts.
4 Arnstein 1969, A Ladder     relevant target groups and stakeholders, are     According to Sheryl Arnstein’s 4 “Ladder
  of Citizen Participation,   not able to engage the critical topics, or are   of Participation,” there are different levels
  in: Journal of the Ameri-
  can Institute of Planners   just not long enough. This can contribute        of participation, from manipulation (non-
  (35) 4, p. 216-224          to a reinforcement of experiences of ex-         participation, citizens are only informed),
5 The term hackathon is       clusion and discrimination or just lead to       to consultation (token involvement), to real
  a combination of ‘hack’
  and ‘marathon’ and was      frustration. Thus attitudes towards citizen      partnerships and delegated power (citizens’
  a format first used by      participation are very mixed, with it either     power). Against this backdrop, the informing
  software developers.        regarded as a panacea or as an overly used       of citizens is often misunderstood as citizen
  It describes a collec-
  tive effort lasting from    buzzword.                                        participation.
  one to several days, to
  explorativly code a new     Within “Actors of Urban Change”, the inclu-      The ten teams both adapted well-known
  software. In this context
  hackathon is adapted to     sion of local communities has been a central     formats and invented new methods for the
  collective problem solv-    part of the program from the application         involvement of local communities. Some of
  ing in the urban context    phase onward. Since, as previously men-          the methods are illustrated in this publica-
  including practical ele-
  ments of mapping and        tioned, sustainable urban development            tion and include door-to-door invitations,
  intervention.               requires a change in the behavior, values and    focus group discussions, hackathons5, open
15

space methods, urban games and collective          tors of Urban Change” is a good example of a
mapping exercises.                                 European community engaged in the positive
                                                   and participatory development of our cities.
To summarize the lessons from ten cities
in ten different European countries, it can        Participants in the program’s pilot stage
be said that community participation and           became part of a European network through
involvement is a difficult but fruitful process.   which they experienced in-person exchange
It is necessary, however, to replace alibi-        during the international Academy Sessions
participation with transparent communica-          and Shadowing Internships. Furthermore,
tion of planning processes from the start.         they benefit from virtual exchange with
Additionally, a main challenge lies in the fact    future generations of the “Actors of Urban
that the trust between different stakeholders      Change” program through an online platform
(such as citizens and administrators) needs to     and community even after having taken part
be carefully fostered while dealing with the       in the program.
chronic scarcity of resources such as time.

Application: How to Get Involved in the
Program
Details about application procedures and
the call for applications are provided on the
program’s website. Committed actors from
all over Europe, who are engaged in and/or
interested in the positive development of
their cities through cross-sector collabora-
tion, cultural activities and participation are
welcome to apply. The participants will be
selected by an international jury.

What We Gain by Learning from Each Other:
Good-Practice for the Participatory and
Sustainable Development of European Cities
The ability to change one’s perspective and
the willingness to broaden one’s horizon re-
main a crucial part of the learning and quali-
fication process, both at an international and
at a local level; these aims can be supported
through cross-sector collaboration and
international exchange. In this sense, “Ac-
18

     Participating Cities and Projects
19
20

     Athens, Greece
     PEDIO_AGORA – Reviving Varvakeios Square

     Country                   Greece

     Region                    Attica

                                                                                                      For the explanation, see p. 65
     City                      Athens

     Population                3,547,773 (metro area)
                               799,979 (city)

     Population Growth         -12 %

     Unemployment Rate         28 %

     Youth Unemployment Rate   65 %

     City District             Psiri

     Type of City              Capital city

     A laboratory for                                   Context :: A Detached Space in a City Strongly
                                                        Affected by the Financial Crisis

     participatory                                      Athens is one of the most prominent showca-
                                                        ses of the country’s worst recession in modern
     decision-making and                                history. Over the past years, severe economic,
                                                        political, and social turmoil has forced Athens
     participatory urban                                into unprecedented urban decline, visible

     planning                                           through abandoned shops and houses, a
                                                        dramatic increase in the rate of homelessness,
                                                        and regular street protests.

                                                        Varvakeios Square is one concrete example
                                                        where the described dynamics can be experi-
                                                        enced. The central square, located opposite
                                                        the main meat market, has been the object of
                                                        multiple urban planning mistakes. In prepa-
                                                        ration for the 2004 Olympics, the square was
                                                        rebuilt and elevated about two meters in order
                                                        to make space for underground parking. This
                                                        detached the space from the street level and
                                                        led to the square’s abandonment. Erased from
                                                        the Athenians’ mental map of the city center,
                                                        Varvakeios Square is today home to a thriving
                                                        drug scene. It is however also an example of
21

a successful project for the activation of civil    market” in order to fill the derelict square with   The elevated and aban-
                                                                                                        doned Varvakeios Square,
society. The synAthina project is made up           new life. Upon realizing the institutional barri-
                                                                                                        in the center of Athens.
of both a kiosk located at street level, which      ers to civic engagement, this idea was aban-
is publicly owned and open to local groups’         doned in order to focus on process design
activities, and an online platform encouraging      and advocacy. The strategy was based on four
and coordinating community projects. Team           phases, each of which involved workshops
Athens was involved in the development and          with local stakeholders. The phases included
implementation of this project, and was there-      mapping local dynamics, a SWOT analysis
fore motivated to extend its activities to the      (strengths, weaknesses, opportunities and
elevated part of Varvakeios Square.                 threats), collective envisioning, and proposal
                                                    design. The project developed both a step-by-
Challenge :: Implementing a Participatory           step manual of know-how about participatory
Process and Creating Advocacy                       urban regeneration projects and a creative
In Greece, citizens are institutionally excluded    framework of bottom-up proposals for the
from the decision-making processes that             revival of Varvakeios Square.
shape the public space in their cities. The
challenge of the project is therefore twofold: a)   Implementation :: Different Formats to Gather
to develop, document and disseminate a pro-         and Disseminate New Perspectives
totype of participatory processes for cross-        The project started with open meetings in or-
sector collaboration in urban regeneration          der to build a strong interdisciplinary pro-
and b) to build a community of advocates and        ject team. In the first phase, the analysis of
develop concrete proposals for the regene-          Varvakeios Square area took place in partner-
ration of Varvakeios Square.                        ship with experts from the National Technical
                                                    University of Athens. The diagnosis phase in-
Strategy :: Workshops to Engage Stakeholders        volved 20 practitioners from the public, private
The initial strategy was to install a local “meet   and non-profit sectors who discussed the
22

Creating a vision for Var-   challenges and opportunities for participatory     Impact :: Visibility for a New Approach
vakeios Square: Experts’
                             urban design in Greece and produced a collec-      The project enabled an unprecedented level of
Workshop in October 2014
(top right) and prepara-     tive mind map. In the third phase, the envision-   community-building around a concrete cause,
tions for and implementa-    ing workshop engaged 40 people using the           and engaged diverse stakeholders. It yielded
tion of the 2nd Citizens
                             world café method. Its results were confirmed      knowledge and information about local needs
Workshop in April 2015
(left and bottom right).     through a survey of an additional 50 residents     which can be used in municipal regeneration
                             from the area. In addition, stakeholder map-       plans for the square. In addition, the project
                             ping, in which semi-structured interviews were     manual offers information about methodolo-
                             conducted with 50 more stakeholders, provi-        gies that was not yet available in Greek. The
                             ded a wealth of information and opinions on        dissemination of the project in the local press
                             the issue. The range of inputs were developed      and at academic conferences and its advoca-
                             in working groups and documented on struc-         cy in the relevant municipal agencies has spar-
                             tured canvases using the open space method-        ked a much-needed public dialogue on citizen
                             ology. In order to implement the final phase,      participation in urban design and laid the
                             the canvases were given to experts who then        foundation for new participatory urban pro-
                             drafted or visualized concrete proposals for       jects. Indicatively, the Mayor of Athens Gior-
                             the square. The project was presented in five      gos Kaminis publicly announced that “What
                             public events and conferences, and the proj-       happend in Varvakeios Square must happen
                             ect’s results were disseminated in the relevant    in every neighborhood for every important
                             municipal departments. A final open air event      matter of the city.”
                             on the square presented the process and its re-
                             sults to the public, and marked the beginning of   In addition to the direct local impact on the
                             new partnerships for the revival of the square.    described communities, the project team
                             All of the events were preceded by door-to-        foresees procedures on two levels which will
                             door information and engagement campaigns          ensure sustainability and the potential for
                             and social media and press releases.               scaling up:
23

:: Active involvement of Team Athens mem-            other examples of citizens’ participation in      Local stakeholders
                                                                                                       are invited to Citizens’
   bers in the official urban regeneration           urban planning across Greece;
                                                                                                       Workshops (left) and
   plans for Varvakeios Square so that the        :: Affecting the official plans for the regenera-    discuss market operation
   knowledge gained can be incorporated              tion of Varvakeios Square, capitalizing on        regulations using the Open
                                                                                                       Space method (right).
   into local policy.                                the project’s outcomes and satisfying the
:: Targeted dissemination of project manuals         community’s needs.
   through presentations and networking with
   similar teams and projects across Greece.      Most Important Lessons
                                                  :: Community participation is not a given, es-
Transferability                                      pecially when citizens feel mistrust towards
General Problem                                      municipal urban development practices,
A socio-culturally important public square be-       and busy work schedules and daily prob-
came a dysfunctional urban space marked by           lems make participation seem like a luxury.
criminality, abandonment and disuse after a          An independent young team showing genu-
top-down urban planning mistake. Failed mu-          ine interest, regular presence on the ground,
nicipal promises over the years contributed to       adaptation of event times to local schedules
community conflicts and discontent.                  and creative communication campaigns can
                                                     build trust and empower participation.
Success Factors                                   :: A private sector – civil society partnership
:: Helping to change procedures and under-           cannot yield tangible results without political
   standing of citizen engagement within the         commitment from the public administration.
   municipality of Athens, providing a good       :: Simple citizens in a creative framework can
   practice example of citizens’ engagement;         succeed in adopting a culture of collabora-
:: Producing creative material that serves as        tion and effect consensus for urban change.
   a useful toolkit for other similar projects,
   sparking a multiplier effect and encouraging
24

     Aveiro, Portugal
     VivaCidade – Dress up the City Voids

      Country                   Portugal

      Region                    Centro (NUTII),
                                Baixo Vouga (NUTIII)

                                                                                                          For the explanation, see p. 65
      City                      Aveiro

      Population                78,093 (city)

      Population Growth         7%

      Unemployment Rate         9.93 %

      Youth Unemployment Rate   10.29 %

      City District             Glória e Vera Cruz
                                (Aveiro city center)

      Type of City              Industrial, harbor and
                                university city

     Engaging the                                        Context :: Economic Growth and Spatial
                                                         Fragmentation

     community through                                   Aveiro has a population of about 78,000, and
                                                         is home to the headquarters of the Baixo
     place-making by                                     Vouga Region that comprises almost 400,000
                                                         inhabitants in eleven municipalities. Aveiro
     developing temporary                                is surrounded by salt-flats, beaches and

     interventions in urban                              lagoons and the city center is crisscrossed
                                                         by canals. It is strategically located between

     voids                                               the two main metropolitan areas of Lisbon
                                                         and Porto, makes up one end of the Aveiro-
                                                         Madrid axis, and is easily accessible due to
                                                         the railway and road infrastructures. Its port
                                                         is also significant for regional development.

                                                         The city’s main industries are ceramics and
                                                         software development, and it plays an impor-
                                                         tant role as the R&D center for the former na-
                                                         tional telecom monopoly. The founding of the
                                                         University of Aveiro, directly connected with
                                                         this R&D center, dates from 1973; though
                                                         young, the university quickly became one of
                                                         the most dynamic and innovative universi-
                                                         ties in Portugal.
25

Its growing economy and the founding of            age groups living near the first urban void)      Filling the void: Work-
                                                                                                     ing with experts, local
the university changed city life significantly.    and a group of former and current students
                                                                                                     residents build street
Therefore both the new residents and stu-          from the university yielded the result that the   furniture for the urban
dents, who make up around 20% of the city’s        spatial intervention should be less makeshift,    void to realize the jointly
                                                                                                     developed vision for the
population, have a weak relation to the city       more durable, and of higher quality than ini-
                                                                                                     new square.
and lack a coherent local identity.                tially envisioned. For this to happen, a local
                                                   artists collective, small local shops and local
Challenge :: Uniting Different Groups for          enterprises joined up. In a ‘pop-up factory’, a
Collective Action                                  small temporary workshop, experts assisted
The challenge was how to bring students and        participants in learning how to build the
the local community together and how to            various elements for the space, thereby em-
transform urban voids into useful spaces.          powering them and transferring know-how.
                                                   In the end, a local plaza was created with
Strategy :: Urban Voids as a Focal Point           elements of an open living room, outdoor
The strategy was to find a common topic and        wooden furniture, a community garden, two
start working on it. In this case, urban voids     walls made out of hanging gardens, a painted
in the city center formed a good starting          tile mural and an interactive light panel. Be-
point. The initial idea was to refer to a local    fore the lot became vacant, a tavern had been
tradition of facade dressing for festive events.   located there. The memory of this space was
This temporary intervention was simultane-         still embedded in the collective memory of
ously low cost and showed immediate results.       the inhabitants, who wanted to incorporate
                                                   this history into the reinvention of the space.
Implementation :: Semi-Permanent Spatial
Interventions                                      Impact :: Community Empowerment
A thorough participation process with both         The project has had impact for three main
the local community (residents of various          groups: firstly, for the local community,
26

During community meet-        including neighbors and small local shops;         Transferability
ings, residents create a
                              secondly, for the students, young professio-       General Problem
step-by-step vision for de-
veloping the void (left and   nals from different sectors, and local artists     Different population groups have difficulties
bottom right) and share       collective; and thirdly, for the local munici-     engaging with each other and the place that
their ideas in an on-site
                              pality. For the last group, the local municipa-    they live in due to a lack of contact between
public meeting to gather
feedback from other resi-     lity, it was a process of ‘seeing is believing,’   them and a general lack of local engagement
dents (top right).            but in the end skepticism gave way to more         and participation. This is especially the case
                              confidence in these kinds of processes.            for students, who often only live in the city
                                                                                 for a limited time (i.e. during their studies).
                              In addition to the direct impact for the           Students have the ability to boost the city on
                              described communities, the project team            various levels (cultural, economic, social),
                              foresees procedures on three levels to ensure      but at the same time, a solid foundation of lo-
                              sustainability and potential scaling up:           cal identity is needed.
                              :: Handing over the management and main-
                                 tenance of the new place to local communi-      Success Factors
                                 ties (through a process of local capacity-      :: The engagement of local collectives, pri-
                                 building);                                         vate companies and a specialized team for
                              :: Compiling a handbook in order to make the          the management of workshops;
                                 process visible and reproducible;               :: The workshops and cultural events or-
                              :: Implementing the process knowledge                 ganized in the intervention space, which
                                 gained into a local policy framework em-           attracted a diverse public;
                                 powering local communities to directly          :: The significance of having a team member
                                 engage and positively influence their socio-       who works at the City Hall.
                                 urban surroundings.
27

Most Important Lessons
:: Citizen participation processes take time
    and patience.
:: Face-to-face communication is a crucial
    factor.
:: Media support is important to give credibi-
    lity and trust/reliability to the local com-
    munity and local authorities.
:: Finding local, interesting and committed
    personalities to be ‘Project Ambassadors’
    is important for advocacy.
:: Once you have started the process, you
    cannot get out, so always keep in mind that      Aveiro in action: To
                                                     improve the void (bottom
   ‘you cannot control the wind, but you can
                                                     right), the cube (top left)
    always adjust the sails.’                        and a ‘pop-up factory’
:: If the timing between meetings and actions        next to the void (bottom
                                                     left) invite the community
    is not right, people get easily frustrated. It
                                                     to engage with the new
    is important to manage participants’ hopes       square. The opening was
    and expectations.                                celebrated in March 2015
                                                     (top right).
:: The newly-built community is fragile. Local
    heroes are needed to guarantee continuity,
    local connectedness and trust in the envi-
    sioned endeavor.
28

     Barcelona, Spain
     Alice Archive: Childhood, Experience and
     Public Space
      Country                   Spain

      Region                    Catalonia

                                                                                                              For the explanation, see p. 65
      City                      Barcelona

      Population                3,759,240 (metro area)
                                1,620,943 (city)

      Population Growth         0.27 %

      Unemployment Rate         15.9 %

      Youth Unemployment Rate   58.8 %

      City District             San Martí

      Type of City              2nd largest city, indus-
                                trial and cultural hub

     Creating an interactive                               Context :: Children’s Opinions are not
                                                           Considered in Spatial Planning

     online platform to                                    In Barcelona, there is a relatively good system
                                                           of planning procedures and measures for
     promote children’s                                    public space. However, the understanding of
                                                           the needs and desires of user groups without
     perspectives about                                    a strong voice is limited when it comes to the

     public space                                          design of public space. Thus the infrastruc-
                                                           ture that is put in place for children for ex-
                                                           ample is limited to a few fenced-in, standard
                                                           playgrounds which do not promote explora-
                                                           tion, discovery or creativity. Children are not
                                                           often considered; they are relatively neglec-
                                                           ted by academia, the administration and thus
                                                           excluded from specific proposals made about
                                                           public space. The fact that the phase of child-
                                                           hood from 9 to 12 is officially considered to be
                                                           a transition formed the starting point of this
                                                           project, which considers children to be unbi-
                                                           ased and alert urban thinkers and perceivers
                                                           who can clearly identify and address issues,
                                                           and whose voice should be heard.
29

Challenge :: How to Harness Children’s            The process, strategies and methodologies          A class of school children
                                                                                                     uses ‘performative spac-
Perspectives                                      will be entered into an online platform to cre-
                                                                                                     ing’ to take a measure-
How to collect and share children’s perspec-      ate a virtual community where children (and        ment of the perimeter of
tives about their city and public spaces and      their educational communities and families)        a fenced-in void near their
                                                                                                     school.
make this information available for urban         can share their ideas with professionals from
discourses and decision-making?                   urbanism, politics and the creative sectors.

Strategy :: Innovative Physical Methodologies     Implementation :: Workshops with Children
This project intended to detect both how          and Collaboration with Artists
children experience and live in public space      In the implementation phase, the process was
and which ‘problems and demands’ exist in         started at the La Llacuna del Poblenou School
relation to the coexistence of children and       in the district of Sant Martí in Barcelona. The
the local population in public space. Then,       work took place with three groups of children
through a series of workshops at different        over a period of 16 weeks. There were three
schools with children aged 9 to 12, important     phases of workshops which were built into
topics are identified and discussed, including    the official curriculum; each phase took place
the difference between use and appropria-         three times per week for three hours during
tion, urban voids, conditions and structures      the daytime. In the first phase, in addition to
that are necessary for play to be possible, and   listening to the children’s perspectives, sever-
the meaning of coexistence. In the next steps,    al methods were employed to actively engage
artists and designers developed interventions     the children. Team Barcelona created a large
and objects with the children, in order to en-    map of the neighborhood showing significant
able them to directly experience and experi-      sites for the children. The neighborhood was
ment with the identified topics.                  explored with the children, who explored the
                                                  space with their five senses, conducted inter-
                                                  views, took photos, and made audio recor-
30

Workshops encourage          dings. The children also experienced the           threefold: Firstly, the workshops made the
children at the La Llacuna
                             space bodily through Performative Spacing,         children more aware and observant about
del Poblenou school to
become more aware of         thereby gaining a new insight into the size        their socio-urban context, and identified their
their immediate living       and feel of the place. Lastly, Team Barcelona      desires and necessities. The children were
environment (left and top
                             generated a visible strategy to demand access      also empowered; the workshops helped give
right) and appropriate
urban space with nomadic     to urban voids, including a letter to the mayor    them the feeling that they can interact with
objects (bottom right).      of the district, a petition, and an intervention   and act on developments in their city.
                             in the urban void, marking it with red balloons.
                                                                                Secondly, the school learned that it could be
                             In the second stage, designers from the Berlin-    an active part of negotiations concerning the
                             based architect collective Raumlabor used the      urban space in its vicinity.
                             concepts of play and communication to de-
                             velop nomadic objects located in public space.     Thirdly, the local municipality’s education
                                                                                department learned that children can have
                             The website www.arxiualicia.com formed a           demands that do not fit the usual patterns of
                             preliminary virtual space during the project.      participation. In the end, the project ended
                             In the next months, an ‘official’ platform for     up being an enriching experience, and might
                             the Alice Archive will be launched. There          inspire concrete urban development projects.
                             people will be able to see what the children
                             have investigated and the places, situations,      In addition to the direct local impact on
                             ideas and strategies that they propose.            the described communities and actors, the
                                                                                project team foresees procedures on three
                             Impact :: Raising Children’s Awareness             levels which will ensure sustainability and the
                             of Space, and Policymakers Awareness of            potential for scaling up:
                             Children’s Perspectives                            :: Handing over the lessons to the school as a
                             The impact of the project so far has been             pedagogical tool, creating an educational
31

   guide (through a process of local capacity            ment the experience in other contexts and        Equipped with maps,
                                                                                                          icons, and photo cameras,
   building with both school children and                realities;
                                                                                                          children explore and re-
   teachers);                                         :: Building a virtual community where chil-         flect upon their district.
:: Documentation (brochures, Alice Archive               dren and their educational communities, but
   web site, media reports);                             also experts, people from the creative sector,
:: Implementing the process knowledge                    and political makers can take part.
   gained in this project into a local policy
   framework (workshops with experts and              Most Important Lessons
   policy makers, generating a manual for edu-        :: Understanding that, to start a project with
   cation on public space and sensible urban-            children and public space issues, it is im-
   ism interventions).                                   portant to have a realistic strategy to draw
                                                         attention to the different actors involved:
Transferability                                          the administration, the private sector and
General Problem                                          the public;
Those who control the design of the public            :: Coordinating a complex team and having
spaces that children use every day do not                the ability to generate a discourse that suits
perceive children as active stakeholders in the          each member of the team;
urban environment.                                    :: Generating resources and methodologies
                                                         to work with creativity in urban contexts by
Success Factors                                          introducing performative situations, using
:: Finding the right partner (start with one             randomness, and engaging in active reflec-
   school, expand to other schools and con-              tion through the work of different artists;
   texts, ideally in other cities, to continue with   :: Using visual impact to generate attention for
   the project);                                         a space;
:: Stabilizing the team, finding resources;           :: Learning to appreciate children’s know-
:: Generating pedagogical resources to imple-            ledge about their environment.
32

     Berlin, Germany
     Moabiter Mix

      Country                   Germany

      Region                    Berlin

                                                                                                        For the explanation, see p. 65
      City                      Berlin

      Population                4,386,551 (metro area)
                                3,562,166 (city)

      Population Growth         1.2 %

      Unemployment Rate         11.1 %

      Youth Unemployment Rate   11.13 %

      City District             Moabit

     Type of City               Capital city

     Reinventing cultural                                Context :: Post-Industrial Transitions
                                                         Like the most of Berlin, Moabit is a district

     formats to empower                                  undergoing increased urban transforma-
                                                         tions. These transformations put economic
     and involve residents                               pressure on local population groups. The
                                                         district’s population of around 75,000 inhabi-
     in the appropriation                                tants is socio-economically diverse, includ-

     and creation of their                               ing prominent Turkish and Arab communi-
                                                         ties. Gentrification is increasingly becoming

     neighborhood                                        an issue, or has already taken place. For that
                                                         reason, the Quartiersmanagement (district
                                                         management) has been politically imple-
                                                         mented to strengthen social cohesion in this
                                                         heterogeneous neighborhood.

                                                         In 2012, the “Center for Arts and Urbanis-
                                                         tics” (ZK/U) opened on the premises of
                                                         a former goods depot. The center is sur-
                                                         rounded by a small, newly built public park.
                                                         The compound is both part of a larger urban
                                                         redevelopment plan for former railway sites
                                                         and designated open-space compensation
                                                         for high density development, as stipulated
                                                         by German planning regulations. The park,
33

which is squeezed in between new commer-            Implementation :: Berlin Favorites: Football    The ZK/U, a former goods
                                                                                                    depot, is now a venue
cial warehouses, a noise protection wall and        and Flea Markets
                                                                                                    for arts and urbanistics.
a fence with gates, is situated at the fringes of   The team benefitted from the popularity of      It is surrounded by a
the neighborhood. Due to its recent comple-         the Football World Cup in Brazil as a low-      public park, and major city
                                                                                                    infrastructure bypasses
tion and slightly remote location, it is not yet    threshold occasion to motivate people to
                                                                                                    the area.
on the mental map of the local population.          come to free public events at the ZK/U and
                                                    discover the place as space for community-
Challenge :: Integration/Interaction for the        based activities. Public viewing was given a
Benefit of the Neighborhood                         new twist: the matches were shown on vari-
The challenge is to connect the new park and        ous small ‘old school’ TV sets, with the com-
cultural institution ZK/U to the local commu-       mentator’s language differing from screen
nity, in order to make the complex a meeting        to screen. Mini public-viewing clusters in
place for mutual exchange and to encourage          Turkish, Arabic, German and other langua-
collective activities for diverse communities.      ges were scattered through the complex. The
                                                    program was enhanced by short documen-
Strategy :: Giving Well-Known Formats a New         taries, gastronomic experiments, parallel
Twist                                               screening of Brazilian citizens voicing their
In order to establish the park and the ZK/U         concerns and public discussions about event-
on the mental map of the local residents,           driven urban development with planners,
Team Berlin focused on attracting local citi-       activists and citizens.
zens through the reprogramming of known
cultural formats. These included public             Flea markets are another Berlin favorite.
viewing during the Football World Cup 2014          Again, they were implemented with a twist:
and a format known as the Gütermarkt (engl.:        during four flea markets in and outside of
goods market) that combines a flea market           the ZK/U, the usual buying and selling of
with a repair café.                                 household goods was combined with local
34

Fußballaballa: Public           craftsmanship. Local craftsmen and -women         The impact of the project so far can be
viewing of the World Cup
                                offered their services to repair and enhance      regarded on different scales. In a broad
in different languages (left
and top right), comple-         used and sometimes broken items. Tailors,         sense, a general awareness of the park and
mented by screenings of         carpenters, bike mechanics and others there-      the cultural center has been established.
live protests in Brazil (bot-
                                by promoted the idea of recycling, upcycling,     More specifically, the community developed
tom right).
                                or simply repairing instead of wasting. Next      a greater understanding about alternative
                                to those ‘tandems,’ artists in residence at the   approaches toward urban challenges and
                                ZK/U offered more unusual repair services         started to understand that the park and cen-
                                such as tailoring for transforming national       ter are a place for gathering, exchange and
                                flags into transnational costumes. Addition-      citizens’ activities.
                                ally, an alternative local currency has been
                                established in order to support non-mone-         In addition to the direct local impact on the
                                tary exchange of services and goods.              described communities, the project team
                                                                                  foresees procedures on three levels which
                                Impact :: Increasing Awareness on Multiple        will ensure sustainability and the potential
                                Levels                                            for scaling up:
                                The football activities put the park and the      :: Increasingly handing over management
                                ZK/U onto the mental map of local citizens,          and maintenance tasks of the park to local
                                who had previously not been aware of the             communities (through a process of local
                                possibilities of engaging or simply enjoying         identity-building);
                                the compound. Team Berlin’s project created a     :: Compiling various handbooks/manuals
                                greater understanding between the Quartiers-         for all aspects of organizing a community-
                                management and the ZK/U, which had previ-            driven market, in order to make these
                                ously stood in a fixed relation of grant giver       processes visible and reproducible, and to
                                and grant receiver. The joint effort enabled         assure knowledge transfer;
                                them to understand each other’s needs.            :: Prototyping and implementing these ac-
35

  tivities into a local policy framework, thus      ous cultural backgrounds, unless you want        Gütermarkt: Local crafts-
                                                                                                     men repair and tailor se-
  empowering local communities to directly          to talk only to a certain group of citizens.
                                                                                                     cond-hand clothes bought
  engage and positively influence their socio-                                                       at the same flea market
  spatial surrounding.                            Most Important Lessons                             (top left), costumes made
                                                                                                     from upcycled national
                                                  :: If a community has not been involved in
                                                                                                     flags from the World Cup
Transferability                                      creating and building a space, it is going      (bottom left), and offer
General Problem                                      to be very difficult to activate them after-    bike repairs at the market
                                                                                                     (right).
Urban planning processes are still not sub-          wards.
ject to fundamental citizen involvement. New      :: You can’t make everyone happy, but you
parks, new public spaces and new institu-            can create spaces that allow everyone to
tions pop up to the surprise of citizens, who        enter.
do not know how to enter, use and shape           :: Don’t underestimate the knowledge of the
these new places according to their needs.           people on the social margin. Many unem-
How can these places become locally accep-           ployed persons possess valuable skills, and
ted and actively used by citizens?                   only require an outlet in which to let their
                                                     talents shine.
Success Factors                                   :: Diversity is a precondition for real ‘urban
:: Build trust with the local community              culture.’ Maintaining diversity is a great
   through long-standing, regular face-to-           challenge and always has opponents.
   face meetings;                                 :: Cross-sectoral collaboration depends on
:: Offer low-threshold activities with a twist       the personalities and attitudes of the actors
   so people don’t feel intimidated by econo-        involved.
   mic or social hurdles but are still chal-      :: Alibi-participation has to be replaced by
   lenged and surprised;                             the transparent communication of plan-
:: Clear and simple communication: find for-         ning processes from the start.
   mats that are appealing to citizens of vari-
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