Always. further. closer - Our responsibility. Now and for the future - Wiener Stadtwerke
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always. further. closer. Our responsibility. Now and for the future.
always. further. closer. Our responsibility. Now and for the future.
Wiener Stadtwerke
in numbers.
PEOPLE EMPLOYED AT SUPPLIERS
BILLION EUROS
DIRECT ECONOMIC IMPACT
BILLION EUROS
ECONOMIC IMPACT EMPLOYEES
FROM SUPPLIERS
MILLION PASSENGERS
MADE JOURNEYS ON WIENER LINIEN
IN 2017
BILLION EUROS
TOTAL INVESTMENT
IN THE ENERGY SECTOR
2018 – 2022
MILLION PASSENGERS
MADE JOURNEYS ON
WIENER LOKALBAHNEN
IN 2017
HOMES AND 6,800 INDUSTRIAL
CUSTOMERS SUPPLIED WITH HEATING
MILLION HOMES
SUPPLIED WITH
ELECTRICITY AND GAS
MILLION EUROS
BILLION EUROS
TOTAL INVESTMENT
KILOMETRE NETWORK TOTAL INVESTMENT IN TRANSPORTATION
IN NEW VEHICLES
(GAS, ELECTRICITY, DISTRICT HEATING) 2018 – 2022
2018 – 2022
always further
Our mission Essential services. 14 Our challenges Smart City goals. 50
Reliability. 16 Urbanisation.
Mission statement. 17 Demographics.
To society. To the economy. 18 Consumption patterns.
Our responsibilities Social. Cultural. 19
As an employer. 20 Strategy Energy. 52
Transport. 56
Reaching out 22
Innovations Upstream. Electric vehicles. eTaxi. 62
Our history 24 Self-driving underground trains. 64
Solar-powered apartment buildings. 65
Our group Organisational chart. 26 Smart meters. 65
Energy companies. 28 Power-2-Heat Leopoldau. 66
Transport companies. 30 BotTina chatbot. 67
Other operations. 32 Smart drone inspections. 67
Associates. 34 Smart Campus. 68
GeoTief. 69
Economic impact The Stadtwerke effect. 36 Digital legacy. 69
Our international mindset 38 Our future Smart energy. 72
Smart mobility. 74
Our key performance 40
indicators
Reliability Reliability. 42
9 CONTENTS
closer
Energy Closeness through dialogue. 78
Closeness through technology. 78
Transport Closeness through dialogue and technology. 78
Closer through accessibility. 79
Funeral services Closer through awareness. 79
Closer as a team Not every beginning is hard. 80
Training to get ahead. 80
Family-friendly working hours. 80
Internal job opportunities. 80
One of Vienna’s largest training organisations. 80
Publication details 82
Foreword.
Martin Krajcsir
CEO
always
11 FOREWORD
DEAR READER
It is with pleasure that I present this brochure By 2030 at the latest, Vienna will be home as quickly as possible thanks to intelligent
to you, which offers an overview of the to two million people. So that the city will solutions. Digitalisation presents great
services provided to the city of Vienna be just as liveable then as it is today, we are challenges to our sector. However, our
and its citizens by Wiener Stadtwerke. investing four billion (bn) euros between efforts to ensure we emerge from this new
And, indeed, some measure of pride, 2018 and 2022 alone – 800m euros each industrial revolution stronger are even
since these are essential services that year. The expansion of urban infrastructure, greater.
keep the city running. from extension of the underground network
to the expansion and maintenance of Public infrastructure service providers,
Wiener Stadtwerke is wholly owned by the energy grid, contributes to the high confronted by a challenging economic
the City of Vienna. Its core business is quality of life of the entire population. environment and growing competition in
supplying the population of the greater the market, are finding it increasingly tough
Vienna area with transportation and As a publicly-owned company, Wiener to fulfil their responsibilities to society.
energy. We want to provide the best Stadtwerke has a duty to lead the way. Wiener Stadtwerke is able to meet these
possible quality of life for all of Vienna’s This applies in terms of quality, safety and responsibilities because we have engaged
residents, at all times of day and night, environmental standards, but also – and in an ambitious, and successful, change
while conserving resources as far as most importantly – when it comes to the process for several years.
possible. Security of supply, access for all city’s future.
to services that are daily necessities, For instance, when asking what the intelli- I wish to express my gratitude to the 16,000
and their affordability are paramount gent energy supplies of the future should members of staff who are willing to keep
concerns for us. look like, or how we can travel from A to B moving forward together.
Martin Krajcsir
CEO, Wiener Stadtwerke
Foreword.
Vienna is the world’s most liveable city – as much of the credit for this. The high level Thanks and recognition are due to Wiener
its 1.8m inhabitants know well – but also as of security of supply, in both the energy Stadtwerke’s 16,000 employees – their work
confirmed in the annual Quality of Living and transportation sectors, underlines the is the foundation of the quality of life in
Ranking published by Mercer. Vienna has importance of keeping essential services Vienna.
been placed first in the global ranking nine under strong public-sector ownership. Keeping the city’s infrastructure running for
times in a row. And the smooth functioning There is nothing I am more certain of, almost two million people, day after day
of its infrastructure is a major reason for since Wiener Stadtwerke is there for all of around the clock, is a considerable feat
this. us, around the clock. that they master brilliantly.
A range of essential municipal services are
brought together under my area of Wiener Stadtwerke has successfully
responsibility: they are like the city’s adapted to increasing competition and a
circulatory system. Our infrastructure is challenging economic environment, and
admired globally for its reliability and its has implemented key adjustments and
quality, and is regarded as a role model by efficiency measures across the company in
many cities in Europe and around the recent years. These have already had a Ulli Sima
world. Wiener Stadtwerke, as Vienna’s positive impact in the last two years and Executive City Councillor for the
central infrastructure company, can take assured long-term economic viability. Environment and Vienna Public Utilitiesalways
13 FOREWORD
Ulli Sima
Executive City CouncillorWe are there – day in, day out. For our customers. Around the clock. always
Our mission.
ESSENTIAL SERVICES
Wiener Stadtwerke Wiener Stadtwerke is charged with provid-
ing essential services and amenities to the
is the biggest infra- population of Vienna – services that are
structure operator in the required for everyday life, around the clock.
Its remit includes guaranteeing that
greater Vienna area. The everyone has equal access to energy and
group comprises Wien public transport.
Energie, Wiener Netze, For the City of Vienna, in addition to the
Wiener Linien, Wiener positive economic impact and to meeting
its Smart City targets, fulfilling this mandate
Lokalbahnen, Wipark, is above all else a matter of the public
Bestattung Wien and good. That is why Wiener Stadtwerke has
always been fully owned by the City of
Friedhöfe Wien. Vienna. By definition, essential infrastruc-
ture services must be affordable for all.
This type of entrepreneurical stewardship
does not cater to short-term returns.
Instead, it is about putting solidarity
always
into practice – and underpinning social
cohesion.15 OUR MISSION always
Reliability.
RELIABILITY IN PUBLIC TRANSPORT
Vienna is growing: by
2030, two million people
will live in the Austrian
capital, with another
quarter of a million people
RELIABILITY in the surrounding area.
IN THE ENERGY SECTOR
In order to meet the This requires purposeful planning to ensure So that large numbers of Vienna’s inhabitants
controlled operation of the electricity grid
responsibility of and regular maintenance (inspection,
continue to switch to using public transport,
Wiener Linien constantly advances measures
constantly providing servicing, repair) of power lines, substations to expand and improve the public transport
sufficient supplies of and other infrastructure. network – for example by extending the
electricity, gas and heat, route network and increasing the frequency
In addition, the whole system needs to be
the availability of energy secured against external tampering. These
of services.
The coverage and availability of public
sources, generating requirements apply equally to the gas and transport in Vienna are already very high.
capacities and the district heating grids. Additionally, there is a need to reduce the
stability of the network The degree of supply reliability in the city’s energy consumption and greenhouse
greater Vienna area – 99.99% – is testament
all need to be balanced. to the systematic and responsible way in
gas emissions.
Wiener Stadtwerke’s aim is, as far as
which Wiener Stadtwerke approaches this possible, to better connect all areas of the
task. In the next five years, more than two city to the public transport network. That is
billion euros will be invested in energy why selected lines are being extended and
infrastructure expansion and maintenance. new, simple, flexible and attractive trans-
portation options are being added to the
existing services. In the next five years,
Wiener Stadtwerke will invest two billion
euros in the upkeep and expansion of
public transport infrastructure.
Karlsplatz underground station.MISSION STATEMENT Wiener Stadtwerke works proactively to maintain and improve the quality of life in Vienna, and to create enduring value for its customers and staff. It is focused on the challenge of taking public utilities into the future and wants to build further on its position as Austria’s largest municipal infrastructure operator.
Our responsibilities. OUR RESPONSIBILITY
TO SOCIETY
OUR RESPONSIBILITY
TO THE ECONOMY
To society. For Wiener Stadtwerke’s owner, the City Vienna not only offers exceptional
of Vienna, maintaining high social and quality of life – it is also one of the most
To the economy. environmental standards is a priority. economically dynamic cities worldwide.
So Wiener Stadtwerke joined the UN With turnover exceeding three billion
Social. Cultural. Global Compact in 2008, and over the past euros and about 16,000 employees,
few years has put an efficient sustainability Austria’s largest municipal infrastructure
management system in place. operator is ideally placed to meet the
The company reports openly and trans- challenges it faces.
parently on its plans and progress –
regarded internationally as exemplary –
in making environmental and social
To secure Vienna’s performance improvements.
attractiveness as a
business location, UN Global Compact:
Wiener Stadtwerke responsible businesses follow
ensures that an afford- internationally recognised
able, extensive public principles and guidelines.
transport network and These include, in particular,
reliable, environmentally ten principles in the areas
friendly supplies of of human rights, labour,
energy will be in place the environment and anti-
for the long term. corruption.
Wiener Stadtwerke’s annual Communication On
Progress (COP) as a member of the UN Global
Compact is published on the company’s website.SOCIAL RESPONSIBILITY
always
CULTURAL RESPONSIBILITY
Wien Energie has had an ombudsman in According to the EU, “Energy
place for cases of social hardship since the Wiener Stadtwerke’s assets include numer-
poverty occurs when a
beginning of 2011, and Wiener Netze has ous buildings that are of historical and
21 OUR RESPONSIBILITIES
had an ombudsman since 2018. Working household finds it difficult or cultural value. Examples are the stations
together with social organisations like impossible to ensure adequate and bridges of the former Wiener Stadt-
Caritas, the ombudsman advises customers domestic heating at an afford- bahn commuter railway network, the six
who find themselves in difficulty and are stations on today’s U6 line designed by
able price and to have access to
affected by energy poverty. The ombuds- renowned Viennese architect Otto Wagner,
man has developed a systematic advisory other energy-related services, the Spittelau waste incinerator and the
process for such situations. such as lighting, transport Favoriten substation. As a publicly owned
Support available for customers facing or electricity for use of the company, Wiener Stadtwerke is responsible
hardship includes deferred payment or for caring for and maintaining these
Internet or other devices at
instalment plans. The ombudsman also historical structures and valuable cultural
coordinates with other agencies on possible a reasonable price.” artefacts, and for renovations as may be
sources of financial or other material help. necessary. This includes reconciling the
demands of heritage protection with those
of accessibility. Wiener Stadtwerke invests
major sums to this end every year. As part
of its commitment to preserving cultural
heritage, Wiener Stadtwerke also runs two
museums: the Funeral Museum at the
Central Cemetery, and the Remise transport
museum (www.remise.wien) at the former
Erdberg tram depot.
Cemeteries are a veritable treasure trove
of architectural and historical sights,
and Vienna’s Central Cemetery is one
of Europe’s most culturally significant.Our responsibilities. HEALTH AND SAFETY
Comprehensive safety precautions are in
Employer. place to protect the health and physical
wellbeing of staff – for example the
appointment of safety personnel in every
one of the group’s subsidiaries, working-
at-height medical assessments, and driver
safety training. A group-wide safety
A RESPONSIBLE EMPLOYER advisory board is responsible for fostering
safety culture and facilitating the exchange
Wiener Stadtwerke employs about 16,000 of experience and links across the company.
people. The company consciously follows Thanks to these measures, there has not
a life-phase oriented approach to human been a single fatal workplace accident in
resource management. This means looking the last 30 years, and the number of
to the future together, creating options accidents goes down every year. The
that take account of the different phases company has numerous health promotion
of employees’ professional lives, and initiatives in place, and also is also commit-
optimising how these are brought into ted to safeguarding its employees’ mental
sync with operational requirements. health. In addition to a group-wide work-
It is not only a pleasant working atmosphere, place evaluation scheme, an intranet
appropriate remuneration, respectful platform offers staff and management
conduct by managers and smooth coopera- information and support when facing
tion between colleagues that are important. difficult situations in their lives. Help in
The company is also committed to a culture exceptional situations is also provided for,
of open communication characterised by as can be seen in the work of the SOZIUS
respect, as well as equal opportunities and crisis intervention team – Wiener Linien’s
equal treatment, strong human resource psychological first aid unit.
development, and flexible working time
models based on employees’ needs in
different phases of life.
In light of the company’s low staff turnover
rate and the positive results of the 2016
employee survey, it is clear that Wiener
Stadtwerke employees experience a high
degree of workplace satisfaction.DIVERSITY WOMEN’S ADVANCEMENT
always
Respect for the individual, equal oppor- A range of initiatives at Wiener Stadtwerke
tunities and equal treatment are funda- actively promote women’s advancement –
mental principles of Wiener Stadtwerke’s starting with the next generation: besides
23 OUR RESPONSIBILITIES
corporate culture. Especially as many the group’s participation in Vienna’s annual
people who work at Wiener Stadtwerke “daughters day”, when young women find
companies originally come from outside out about about technical professions,
Austria, or their families. Wiener Stadtwerke makes it a priority to
For example, Wiener Linien employs support female apprentices in skilled
people from 36 different countries. trades. Wien Energie engages in partner-
This diversity presents a great opportunity: ships with other companies and various
numerous studies have shown that teams institutions, such as the Austrian Research
made up of people with different back- Promotion Agency, to open up technical
grounds are frequently more successful. professions to young women.
Wiener Linien has been operating its
women’s network, “Wiener Frauen Linien”
for a number of years, under the patronage
of its female commercial managing director.
As a result of these and other measures,
the proportion of female Wiener Stadtwerke
employees increased by 20% in 2017.
This figure varies greatly between different
Wiener Stadtwerke subsidiaries – so there
is still much work to do.Reaching out.
THE DISABLED
Wherever we see opportunities to create
workplaces that are suitable for people
with disability we do so. Wiener Stadtwerke
group companies liaise with organisations
that train and support the disabled. The
proportion of our workforce made up by
disabled workers has grown steadily in
recent years.
NONPROFITS
Our group’s approach includes launching
nonprofit projects – mostly in aid of
organisations that work for disabled
children and teenagers. An example is our
“Goldene Tramway” schools and kinder-
gartens project, which sells bric-a-brac
at the annual Wiener Linien flea market;
this goes back over 20 years now. Mean-
while Wien Energie has a long history of
sponsoring the Life Ball, Europe’s biggest
AIDS charity event, and Wiener Linien
backs the Wings for Life global charity run.always
25 REACHING OUT TO NONPROFITS
WINFRA – THE WIENER STADTWERKE SPORT SPONSORSHIP
INFRASTRUCTURE JOURNALISM AWARD
Sport and energy – the two go together.
With total prize money of EUR 15,000, the That being so, Wien Energie constantly
WINFRA awards honour journalists whose strives to help as many people as possible
on-the-spot coverage has drawn attention take part in sporting events.
to the link between infrastructure projects Among the highlights are the annual Wien
and issues such as essential services and Energie sports weeks.
sustainability.
And the company supports many other
events that get Vienna moving. It sponsors
SUPPORT FOR CONTEMPORARY running events like the Vienna City Mara-
ARTISTS thon and the Wien Energie Business Run,
as well as football, handball, basketball and
As part of our policy of supporting the arts other team sport clubs.
and culture, we help up-and-coming
contemporary artists. As part of this, Wiener
Linien regularly provides exhibition spaces.Our history.
Vienna is growing: by 2030 the city is bus companies. In gas services, there were
expected to be home to about two million problems with frequent breakdowns,
people. But the population was higher than the dullness of the gas lamps, and wide
that once before. It hit an all-time high of pressure fluctuations.
2.084m back in 1910. Even before the 20th
century it was necessary to ensure that Aware of the increasing importance of
a rising population would have access to reliable electricity and gas supplies and
energy and transport services. However, affordable public transport to a growing
in those days Vienna’s energy supplies city, the city council decided to transfer
and public transport were in the hands of these services to municipal enterprises,
private firms. Public transport suffered from so as to underpin security of supply,
a lack of coordination and cooperation permit far-sighted town planning, and
between the various tram and horse-drawn put advanced infrastructure in place.
Energy supply, public transport and funeral
direction are privately owned until
Mayor Lueger municipalises these industries.
All of the remaining horse-drawn railways Late 19th century
are converted to electricity.
The Simmering municipal gasworks
1899 enter service – coal gas is introduced.
The Simmering thermal power station
enters service, supplying electricity to
the Vienna tram network. 1902
A shared headquarters building is constructed for the
1946 municipal power, gas and transport enterprises.
The merger of the three municipal enterprises –
the electricity, gas and transport companies –
results in the formation of Wiener Stadtwerke. 1949
The municipal funeral service joins
1953 the Wiener Stadtwerke group.
Construction of the underground begins.
1968
Heizbetriebe Wien is founded
1969 to develop a district heating network.Heizbetriebe Wien (later Wien Energie
Fernwärme Wien) becomes a Wiener
Stadtwerke group company. 1970 –1978
Maiden journey on
1978 Vienna’s underground.
Heizbetriebe Wien (later Wien Energie
Fernwärme Wien) becomes a Wiener
Stadtwerke group company. 1983
Wiener Stadtwerke is hived off from the
council administration and converted
1999 into a public limited company.
The electricity market is liberalised
and Wien Energie is formed. 2001
The gas market is liberalised.
2002
The funeral services
market is liberalised. 2002
Friedhöfe Wien incorporated
2008 into Wiener Stadtwerke.
Car park operator WIPARK becomes a
Wiener Stadtwerke group company. 2009
The new group headquarters building
at the TownTown development in
2010 Erdberg is completed.
Wien Energie is restructured. The district heating business is fully
integrated as a core competitive operation, and a new company,
2013 Wiener Netze, is put in charge of the electricity, natural gas,
district heating and telecommunications networks.
The Remise public transport museum
and the new Funeral Museum
at the Central Cemetery open. 2014
Wiener Stadtwerke becomes a
2017 private limited company.
Construction work begins on
the U2/U5 intersection.
2018
27 OUR HISTORY alwaysOur group. Wholly owned by the City of Vienna: Wiener Stadtwerke and its subsidiaries.
always
29 OUR GROUP
Wiener Stadtwerke became
a private limited company
in December 2017.
This legal form enables the
City of Vienna to directly
influence the way Wiener
Stadtwerke plays its part in
implementing the city’s key
strategies and programmes,
including the climate
action programme (KliP II),
the transport master plan
(MPV) and the urban
development plan (STEP).The energy companies in the
Wiener Stadtwerke group.
ENERGY PRODUCTION
Wiener Stadtwerke’s energy Wien Energie is Austria’s largest energy
supplier, and provides over two million
Wien Energie is also staking its future on
distributed power generation and energy
operations comprise Wien people, some 230,000 small and medi- services. Due to difficult energy market
Energie and Wiener Netze, um-sized businesses, industrial plants and conditions it has sourced about half of
as well as Wien Energie public buildings, as well as around 4,500 its electricity sales from its own generation
subsidiaries Wien Energie agricultural enterprises in Vienna, Lower
Austria and Burgenland with electricity,
capacity in recent years, while the rest
was bought in on the domestic and
Vertrieb and Facilitycomfort. natural gas, district heating and cooling, and international electricity markets.
These businesses have a total innovative energy services. To deliver this A close watch is kept on the origins of
of about 5,500 employees, product mix, the company relies on the the electricity purchased – Wien Energie
most of whom work at Wien internationally acclaimed “Vienna model”. does not import or distribute any nuclear
power.
Energie and Wiener Netze.
(See diagram opposite.)
The electricity and heat comes from energy-
from-waste (EfW) plants and highly efficient
combined heat and power (CHP) plants, and ELECTRICITY, GAS AND HEATING
Wien Energie also uses renewable energy GRIDS
sources including wind and hydro power,
biomass and photovoltaic (PV) systems. In Wiener Stadtwerke’s energy subsidiaries
the interests of long-term security of supply base their efforts to achieve watertight
and reduced dependence on fossil fuels, security of supply on selective expansion
Wiener Stadtwerke is making a major effort of the group’s power, gas and heating
to expand its use of renewables. By 2017 grids, and on ongoing maintenance and
electricity from renewable sources accounted renewal. Every year, we pump well over
for almost 20% of total output. A major drive EUR 100m into optimising and modernis-
is under way to hit our targets of a renewable ing our energy infrastructure.
share of electricity generation of at least 30% Over the next five years EUR 360m will
by 2030, and as much as 50% further ahead. go into the changeover to smart meters.always
Highly efficient
generation thanks
Increased to CHP
31 OUR GROUP
renewable energy EfW plants for
use (wind, hydro, power and district
solar, geothermal heating
and biomass)
ENERGY SERVICES
Wiener Stadtwerke is not just an energy
Improved
supplier but also offers one-stop shopping
Distributed energy efficiency
energy (internal and at for end-to-end energy solutions and
supplies customers’ consultancy services, by way of call centres,
premises) the www.wienenergie.at site and face-to-
face service.
VIENNA MODEL For Wien Energie’s customers in Vienna and
in Guntramsdorf in the greater Vienna area.
We also offer business customers assistance
Intelligent use of power (CHP) with energy management. Experts from
plants and energy-from-waste Wien Energie inspect existing installations
Expert advice plants for electricity supplies like central heating or controls to find ways
for optimum of improving their efficiency and unlocking
energy solutions and district heating, coupled
other unsuspected potential energy savings.
with energy services and
expanded use of renewable
energy sources. FACILITY MANAGEMENT
Wien Energie subsidiary Facilitycomfort
offers bespoke all-in solutions featuring
engineering, infrastructural, commercial and
operational support for buildings and all
building utilities.The Wiener Stadtwerke
transport companies. WIENER LOKALBAHNEN
Wiener Lokalbahnen (WLB) operates a the vicinity of Vienna. WLB offers
double-track, fully electrified railway line barrier-free transport for mobility
between Vienna and Baden with a fleet of impaired people.
38 vehicles. Inside the city, WLB partly Wiener Lokalbahnen Cargo is one
shares the Wiener Linien track network. of Austria’s largest rail freight carriers
Wiener Linien and WLB also owns three bus lines that run for routes from the North Sea to the
Wiener Lokalbahnen are between Vienna and Baden, as well as in Black Sea.
the large Wiener
Stadtwerke transport
subsidiaries, with a
combined workforce
of over 9,000 – the
majority employed
by Wiener Linien.
Public transport is Vienna’s
number one transport mode
by a wide margin. The
large numbers of passengers
and annual season ticket
holders reflect excellent
existing services, continuous
improvement across all
areas of operations, and
unremitting efforts to drive
network expansion.WIENER LINIEN
Wiener Linien’s fleet is made up of 503
trams, 456 buses and 161 underground
trains. The company not only runs five
underground, 28 tram and 109 bus lines,
it also performs the full range of traffic
management tasks including timetable,
line and stop planning.
WELL ON THE WAY TO THE BILLIONTH PASSENGER
In 2017 Wiener Linien carried
about 962m passengers – a new
record. On top of that there
40% were 14.3 Wiener Lokalbahnen
20 passengers. The goal of one
20
36%
billion passenger journeys
is getting closer all the time.
2010
30 0
%
0
20
The goal for Vienna’s public transport sector
is a 40% share of the modal split by 2020.Other group companies.
CAR PARKS
Wiener Stadtwerke also provides parking
services. Underground car parks near the
middle of town make room for green
spaces, playgrounds, pedestrian areas and
revitalised heritage sites, and help maintain
the vitality of the historic city centre.
Meanwhile, car parks and park and ride
facilities on the outskirts enable commuters
to reach the centre quickly and easily
without using their own cars.
70 24,500 80
Wipark
Wipark Garagen GmbH is one of Austria’s
leading car park operators. It runs about
70 car parks with 24,500 parking spaces,
The company has some 80 employees.
CAR PARKS PARKING SPACES EMPLOYEES
Street art at
Wipark’s car park,
Westbahnhof station.always
FUNERAL SERVICES AND CEMETERIES
35 OUR GROUP
Segment subsidiaries Bestattung Wien
GmbH and Friedhöfe Wien GmbH come
under the Bestattung und Friedhöfe GmbH
(B&F) sub-holding company. They have
a combined workforce of over 700.
Bestattung Wien
Bestattung Wien is one of the biggest
companies of its kind in Austria – and one
of the largest in Europe, providing around
12,000 funeral direction services every year.
In its time the company has organised over
two million funerals, as well as repatriations
from all over the world. Bestattung Wien
also offers provident services (e.g. insur-
ance) and aftercare (e.g. free bereavement
support groups).
Friedhöfe Wien
Friedhöfe Wien runs 46 cemeteries in the
city, with over 550,000 graves and a com-
bined area of about 5.2 square kilometres
46 550,000 12,061 5.2 km
(km²).These include the Zentralfriedhof
(Central Cemetery) in Simmering, opened
in 1874. With an area of about 2.5km2, this
2
is Vienna’s largest and Europe’s second-
largest cemetery. Friedhöfe Wien also runs
grave care and florist’s businesses based CEMETERIES GRAVES FUNERAL SERVICES AREA
at the Central Cemetery, and a memorial
stonemasoning business. The Funeral
Museum at the Central Cemetery opened
in 2014.
Church of St. Charles BorromeoGroup associates.
WienIT
In addition, Wiener For a large group like Wiener Stadtwerke,
stable, constantly available IT infrastructure
Stadtwerke holds some and high-powered, low-cost IT support are
other, smaller subsidiaries a must – which is why WienIT was formed in
such as WienIT, and some 2003. The company now has about 350
property investments. em- ployees, and operates two data centres.
PROPERTY
Wiener Stadtwerke was the developer of
the TownTown real estate project. After the
underground train depot in Erdberg had
been completely decked in 2003, a whole
new quarter was built on top.
The development is home to numerous
offices, shops and leisure businesses,
as well as the headquarters of Wiener
Stadtwerke and several group companies.
A second development phase saw the
completion of the ORBI tower in 2017.
This became the new Wiener Stadtwerke
group headquarters building in 2018.
We also own nonprofit housing company
Gemeinnützige Wohnungs- und Sied-
lungsgesellschaft (GWSG).always
37 OUR GROUP
CODE OF CONDUCT
Wiener Stadtwerke expects legally
compliant and ethical behaviour of INTERNAL CONTROL SYSTEMS
its employees and business partners. In addition to the code of conduct, there
are quality assurance procedures and
This is the purpose of the group internal control systems that are capable
of nipping corruption in the bud. Never-
code of conduct. Employees are theless, Wiener Stadtwerke is constantly
required to approach their superiors, refining the relevant organisational
arrangements, such as the whistleblower
the compliance officer at the site launched at the start of 2018.
group company where they work
CERTIFIED MANAGEMENT SYSTEMS
or the group compliance officer
Good health and safety, environment and
if they have any questions about quality (HSEQ) management calls for
the code or suspect that it has clearly defined processes if we are not
only to maintain legal compliance but
been infringed. There is a special also to meet our own standards and
continuously improve our performance.
website for anyone wishing to report To this end we have successfully rolled
out group-wide HSEQ management
violations anonymously. systems based on international standards.Economic impact
The Stadtwerke effect
Wiener Stadtwerke Our group invests hundreds of millions Wiener Stadtwerke is the City of Vienna’s The spending of our 16,000-strong work-
of euros every year – mostly in transport key partner when it comes to maintaining force generates EUR 3 bn in revenue for
fulfils a vital mission – and energy infrastructure. and extending the capital’s vital arteries. other businesses, for a contribution to
and as a buyer of Wiener Linien’s capital expenditure is And because Vienna is growing, the GDP of around EUR 1.6bn.
services, an employer mainly channelled into underground expansion of its energy and transport To these direct effects of current operations
and an investor it is a rail construction, and purchases of networks is hugely important. On the road are added the GDP generated by suppliers
trams, buses and underground trains. to tomorrow’s smart city our task is not just and additional consumer demand, at about
significant driver of the To this is added spending on buildings, to keep abreast of the city’s growth but also EUR 3.2bn, bringing the total economic
economy in the greater stations and Wiener Lokalbahnen’s to achieve our own, highly ambitious goals: impact to some EUR 4.8bn and 50,000
Vienna area. track network. The energy investment we want the Vienna of the future to meet workers. Beyond this, Wiener Stadtwerke
chiefly relates to the power and gas networks, the highest environmental, economic and invests an annual average of about EUR
and renewable energy development. social expectations. 770m in infrastructure, generating a further
EUR 900m and 13,600 jobs, according to
economists. This adds up to an annual
THE STADTWERKE EFFECT national contribution of EUR 5.7bn in GDP
and 64,000 jobs – impressive proof of the
88% Wiener Stadtwerke directly and indirectly
contributes about 6% of Vienna’s gross
domestic product (GDP), and 5% of
economic importance of the reliable public
services delivered by Wiener Stadtwerke.
Citizens of Vienna benefit several times over
employment in the city. This has been from the economic impact of our group.
labelled the “Stadtwerke effect”.* This includes good local jobs, dependable
87% In numbers, Stadtwerke’s 16,000 or so
employees generate EUR 5.7bn in GDP,
thereby securing 64,000 jobs. Group
municipal services at fair and affordable
prices, and many other contributions to
quality of life in the city. The positive impact
procurement also plays a major role in on Vienna’s attractiveness as a business
the regional economy. location also stems from the fact that
Regional economic impact of procurement Wiener Stadtwerke is wholly owned by the
by Wiener Stadtwerke: City, meaning its actions are not motivated
87% of the group’s suppliers are from Austria, by profit maximisation.
and in value terms 88% of the goods and * Agnes Streissler, Die Wiener Stadtwerke.
services purchased is domestically sourced. Der volkswirtschaftliche Impact. [Wiener Stadtwerke.
Source: Internal research, 2017. The Economic Impact.] Study, Vienna, 2014.EVERY INVESTMENT EVERY JOB AT
STRENGTHENS STADTWERKE
VIENNA AS A CREATES THREE
BUSINESS LOCATION OTHERS IN VIENNA
16,000
EMPLOYEES GDP GENERATED
DIRECTLY
35,000
GDP GENERATED EMPLOYEES
VIA SUPPLIERS AT SUPPLIERS
13,600
JOBS GENERATED
CREATED BY BY INVESTMENTS
INVESTMENTS IN IN INFRA-
INFRASTRUCTURE STRUCTUREOur international mindset.
Information exchanges.
European Union.
Wiener Stadtwerke CEO
Competition. Martin Krajcsir shares his experience with
Kraków deputy mayor Tadeusz Trzmiel.
INTERNATIONAL
INFORMATION EXCHANGES
Due to their highly regarded services and
projects the Wiener Stadtwerke infrastruc-
ture group and its segment subsidiaries are
much in demand as partners for internation-
al exchanges of information and experi-
ence.
The topics discussed range from security
of supply, innovation and cutting edge
projects to basic questions such as the
organisation of the holding company and
the quality standards applied to large
The mayor of Prague, tenders. A total of about 1,300 foreign During these international gatherings visits structure. CEO Martin Krajcsir fielded
Adriana Krná čová, during a visit
to Wiener Stadtwerke. guests a year visit Wiener Stadtwerke group to flagship projects and facilities are questions from the mayor of Prague and
companies. The most visited facility is the followed by workshops at which the two the deputy mayor of Kraków, and accom-
Spittelau energy-from-waste plant. sides look at how the foreign partners can panying experts, in person.
Also of interest to information exchange capitalise on our experience. There are
partners are Wiener Linien’s central also ongoing exchanges at the political Another meeting with Wiener Stadtwerke
workshops and the Smarter Together level. For instance, between late 2016 and took the deputy mayor of Kraków to
project in Simmering, in which the group’s mid-2017 bilateral discussions with the city Wiener Linien, where the delegation found
Upstream start-up is participating. councils of Prague and Kraków looked at out about the construction planning
efficient management in a holding company process for the underground network.always
41 OUR GROUP
WIENER STADTWERKE AND THE
EUROPEAN UNION
Because municipal enterprises are greatly
affected by decisions taken at EU level,
Wiener Stadtwerke keeps a presence in
Brussels, including an office in the Wien
Haus. This engages in active lobbying, issue
and stakeholder management, and general
information sharing.
The dominant issues at European level are
the 4th Railway Package, the Winter Package
and the challenges of digitalisation.
All will have profound effects on our group,
Wiener Stadtwerke representatives but also open up major opportunities.
discuss digitalisation and
decarbonisation in Brussels. In 2016 Wiener Stadtwerke, the City of
Vienna and Vienna Business Agency jointly
staged a three-part series of events entitled
“Growing Cities – Growth in Cities” at the
Wien Haus in Brussels.
The group’s senior management used the
events to hold talks with EU politicians and
advance Wiener Stadtwerke’s interests.Our key performance
indicators.
Operational
Financial highlights Unit 2017 Unit 2017
performance indicators
Consolidated revenue EUR m 3,451.8 Generation GWh
Energy segment revenue EUR m 2,214.3 Electricity GWh 5,968.7
Revenue of Wiener Linien Heat GWh 5,467.2
and WLB EUR m 666.9 Total GWh 11,435.9
Funeral services & cemeteries EUR m 72.4 Transportation GWh
Car park group EUR m 23.7 Electricity GWh 11,128.4
Loss before tax EUR m – 53.7 Natural gas GWh 20,885.1
Loss for the year EUR m 95.8 Total GWh 32,013.5
Total assets EUR m 14,196.3 Sales GWh
Equity ratio % 33.1 Electricity GWh 9,019.3
Investment EUR m 779.3 Natural gas GWh 6,527.8
of which property, plant Heat GWh 6,133.6
EUR m 476.8
and equipment Total GWh 21,680.7
Capex ratio % 14.5always
43 KEY PERFORMANCE INDICATORS
Operational Unit 2017 Employees* Unit 2017
performance indicators
Passengers m Energy Number 2,568
Wiener Linien m 961.7 Energy grids Number 2,342
Wiener Lokalbahnen m 14.3 Transport Number 9,045
Total m 976.0 Funeral services and cemeteries Number 721
Parking spaces (car park group) Car parks Number 75
Owned & leased Number 13,194 Other operations Number 422
Under management Number 11,369 Apprentices Number 369
Total Number 24,563 Total Number 15,543
Funeral services Number 12,061
*Ave. FTEReliability. Space heating for
Reliability: 380,000
households and 6,800
energy sector. large consumers
Vienna’s electricity SECURITY OF SUPPLY THANKS TO
THE “VIENNA MODEL”
supplies are among the
most secure in Europe. For over 50 years Wiener Stadtwerke has During the heating season Wien Energie’s
System non-availability in relied on the “Vienna model” to supply CHP plants attain fuel utilisation efficiency
Vienna has been less than electricity and district heating to the
greater Vienna area. Its components are:
rates of up to 86%.
This is an exceptional performance, and
30 minutes per annum for Intelligent use of combined heat the European average for the efficiency of
several years now. and power (CHP) and energy from waste electricity generation alone is not even half
to supply electricity and district heating; as high.
Use of renewable energy sources;
Comprehensive energy advice
services to increase energy efficiency.
At the heart of the “Vienna model” are
highly efficient CHP plants. Some of the gas
TOP POWER SECURITY OF SUPPLY comes from Austria but most is imported
under long-term supply contracts with
The most common cause of network dis- internationally regarded trading partners.
turbances is damage by third parties (e.g.
by diggers) and faults for which the system
operator is responsible (e.g. malfunctions
or overloading). In order to maintain secure
and affordable electricity supplies, Wiener
Netze is constantly at work on improve-
ments to the electricity network.
For example, increasing the number of
small substations has led to shorter power
Wien Energie’s CHP plants
achieve fuel utilisation efficiency
86%
lines, which simplifies system management. rates of up to 86%.always
23,000
1,200 km of electricity networks Electricity and gas supplied to
1 million
45 RELIABILITY
km of district
heating networks 4,700
km of gas networks households
WELL CONNECTED – ENERGY SUPPLIES
IN THE GREATER VIENNA AREA
Electricity grid in Vienna, parts
of Lower Austria and Burgenland:
Electricity and gas over 23,000km;
supplied to
Gas grid in Vienna and parts of Lower
TOP POWER SECURITY OF SUPPLY
230,000
small and medium
Austria: almost 4,700km operated;
District heating network in Vienna:
approx. 1,200km.
enterprises
for over 50 years thanks These networks supply over a million
households, and some 230,000 small
to the “Vienna model” and medium businesses, as well
as 4,500 agricultural enterprises in
Vienna and the immediate vicinity with
electricity and natural gas. And the
district heating network serves 350,000
households and large consumers.
About
4,500
agricultural enterprises
supplied with
electricity and gasReliability:
energy sector.
Our modern gas network average length of unplanned supply heating circuits. District heating is reliable,
interruptions in 2017 was again less convenient, and exceptionally good value
underpins security of than two minutes per metering point. for money. It also conserves resources,
supply. The Wiener Netze In order to maintain supply at times avoids fine particle pollution and cuts CO2
gas network is about of peak loads, outages and network emissions. In Vienna district heating saves
4,700km long. To assure congestion, Wiener Netze operates a an annual 1.5m metric tonnes of CO2 –
modern pipe storage facility at the equal to the emissions of all private cars in
the reliability of the gas Leopoldau site where gas is held at high the city.
distribution, over 50% of pressure. This makes it possible to store
the network is inspected large volumes of gas in a relatively confined
every year by the pipe- area. During sudden demand spikes, such FAIR, CUSTOMER FRIENDLY PRICING
as those during cold spells, large volumes
line monitoring service. can be rapidly withdrawn for delivery to In the price customers pay for a kilowatt
households (at rates of up to 100,000m3 hour of electricity, for example, only some
an hour). 36% is accounted for by the actual energy
cost, while 37% relates to taxes, and the
37%
remaining 27% to the regulated system
RELIABLE DISTRICT HEATING charges. Wien Energie introduced its
OPTIMA Float tariff in response to demand
GAS NETWORK Wiener Netze operates one of Europe’s for flexible pricing plans. 27% 36%
largest district heating networks. Every Every month charges are adjusted to
The Wiener Netze gas network is about district in Vienna is connected to the market price trends. By contrast, the
4,700km long. To assure the reliability of pipeline system. This interconnected district OPTIMA Garant fixed-price tariff offers
the gas distribution network over 50% of heating grid carries hot water from the long-term planning certainty. The OPTIMA
the network is inspected every year by generating plants to converter substations Float Cap plan tracks the ÖSPI (Austrian
the pipeline monitoring service. And we at central locations in the districts, and from Electricity Price Index), but incorporates
Energy price: 36%
continuously invest in network maintenance there to the buildings supplied, where the a price cap. Wien Energie also offers a Regulated system charges: 27%
and upgrading. Thanks to these policies the heat is transferred to households’ separate variety of OPTIMA deals for natural gas. Taxes: 37%always
47 RELIABILITY
“ The energy market is at a
watershed, due to the energy
transformation and digitalisation.
To transition the energy system
successfully, security of supply,
affordability, competitiveness
and sustainability all need to be
given equal priority.”
Peter Weinelt
Deputy CEOReliability:
public transport.
“Vienna’s public transport is
rightly regarded as a model, the
world over. It is a shining example
of how to organise modern public
transport systems. In the next few
years we will again invest billions
of euros to ensure that these
services are affordable for every-
one who lives in Vienna.”
Gabriele Domschitz
Directoralways
49 RELIABILITY
RELIABILITY AND PUNCTUALITY EXPANDING THE PUBLIC TRANSPORT ongoing improvements to service quality
NETWORK make Wiener Linien an efficient, customer-
For Wiener Linien passengers, the driven public transport provider and put it
reliability and punctuality of public Wiener Linien is aiming high: it wants to be in a strong position to hit its one billion
transport they depend on are vitally carrying a billion passengers per year by passenger target.
important. 2020. This will involve driving forward public
Fortunately, the company’s key perfor- transport network expansion and moderni-
mance indicators (KPIs) are stellar. sation. A major milestone in these efforts LOW FARES
For instance, the reliability of Vienna’s will be the U2/U5 intersection – the exten-
public transport has held at 99% for some sion of the U2 line as far as its ultimate Public transport prices in Vienna are
years now. And Wiener Linien has long planned destination at Wienerberg, and the not just affordable and fair, they are also
achieved connection reliability figures new U5 line which will connect seven tram tailored to customers’ differing needs.
of over 99%. lines with the underground network in the There are special rates for low-income EUROPEAN
Frequent action to further improve Spitalgasse/Währinger Strasse area. The travellers, to ensure that they, too, can use ANNUAL
punctuality and reliability by accelerating extension and upgrading of the U1 means public transport. These apply to children SEASON TICKET
public transport – such as optimising traffic that the Vienna underground network’s most (age six to 15), draftees, people with “P” PRICE COMPARISON
light settings or laying out new bus lanes heavily used line is already future-capable. social welfare passes, school students and
– is taken in cooperation with the City of The biggest modernisation scheme in the apprentices, university students whose main
Vienna. Frequent services are also crucial history of the Vienna underground – the place of residence is Vienna, and senior
to reliability. For example, the entire “NEU4” upgrade – will continue until 2024. citizens. A comparison of fares in capital
Vienna underground runs around the clock Alongside the improvements to the cities shows clearly that Wiener Linien is
on nights preceding Saturdays, Sundays underground network, the entire transport one of Europe’s least expensive public
and public holidays, and during peak fleet – underground rolling stock, buses and transport providers. In many other large
periods (in the early morning and the trams – is being modernised. New arrivals European cities passengers pay hefty prices
afternoon) trains arrive every two minutes. include eco-friendly electric buses and the for annual season tickets.
new Flexity low-floor tram, due for introduc- For instance, a ticket costs EUR 900 in
tion in Vienna near the end of 2018. Hamburg and over EUR 4,000 in London,
Wiener Linien is also pressing ahead with whereas passengers in Vienna can travel on 4,000 900 365
other groundbreaking projects – notably, a Wiener Linien annual travel card for just London: Hamburg: Vienna:
real-time information at stations. The EUR 365 or one euro per day. € 4,000/year € 900/year € 365/year
infrastructure development projects and € 10.95/day € 2.65/day € 1/dayShaping the city. Moulding the future.
Our challenges.
Smart city goals. SMART CITY
Urbanisation. Urbanisation, “Smart city” is a hold-all term for a raft of
urban planning policies. These centre on
Demography. population growth, using innovative technologies to enhance
demographic change, the quality of life in cities and help them
Consumption patterns. new consumption and to function in an eco-friendly manner.
behaviour patterns – The emphasis is on the efficient and
sustainable use of resources including
global megatrends are energy, transport infrastructure, living
also presenting Vienna space, and public urban spaces, as well
and Wiener Stadtwerke as knowledge and data.
with major challenges.
Urban
... energy efficiency
programme
further
Renewable Urban
action plan development
plan
Climate
Transport
programme
master plan
Research,
Interaction of the Vienna Energy technology
Smart City Framework Strategy strategy and innovation
with existing and future strategies. strategy
Source: Smart City Wien – Rahmenstrategie
[Vienna Smart City Framework Strategy]URBANISATION DEMOGRAPHIC CHANGE NEW CONSUMPTION PATTERNS
Urbanisation – migration from rural to urban Population change is being accompanied Expectations are changing along with
areas – has recently accelerated markedly in by demographic change. Vienna’s popula- the population. We must optimise our
Vienna, as elsewhere. By 2030 the popula- tion is becoming younger and older at the services for mature customers, with
tion of Vienna is expected to reach the two same time. The city is becoming the regard to affordability, accessibility and
million mark. There are also three-quarters youngest Austrian province (mainly as a a gentle transition to the digital world.
of a million people living in the surrounding result of inward migration). At the same Younger people increasingly live in virtual
area. All this ultimately means more traffic, time the number of senior citizens is communities, and have different consump-
more housing needs, more energy demand. growing. Vienna is also becoming more tion and behaviour patterns. They set great
further
Because of this Wiener Stadtwerke has varied: social diversity in terms of cultures, store by individualisation, and the sharing
already begun building tomorrow’s infra- religions and outlooks is on the increase. economy.
structure. Wiener Stadtwerke must adjust to these To them, networking and the digitalisation
shifts, both as an employer and as a service of everyday life are normal and essential.
53 OUR CHALLENGES
provider. Wiener Stadtwerke must meet their
expectations by being a modern service
company with up-to-date services such
as free WiFi, instant access to downloads,
intermodal transport and paperless
ticketing.
Age
+37%
75+
+5%
60-74
+6%
45-59
+9%
30-44
+5%
15-29
0-14 +16%
Changes in Vienna demographics
by age groups, 2014–2024.
10,000 20,000 30,000 40,000 50,000 Source: Statistik Journal Wien, 1/2014Strategy.
Energy.
INVESTING IN TOMORROW’S
ENERGY SUPPLIES
The trends discussed Vienna is growing – and that is pushing up
electricity use, too. To be able to continue
above present the City
2.2
to meet demand, Wiener Stadtwerke is
of Vienna and Wiener investing in raising and diversifying its
Stadtwerke with major generating capacity, as well as expanding
challenges. Wiener and modernising its grids and related
BILLION EUROS TOTAL
infrastructure.
Stadtwerke believes that INVESTMENT OVER
innovation is the best THE 2018 – 2022
PERIOD
way to manage the BOOSTING ENERGY EFFICIENCY
technical, social and
With a total installed capacity of 400 MW,
economic transitions. the Spittelau station is the second-largest
And we are committed to generating plant of the district heating
making a reality of new network, after the Simmering Block 1
technology by investing. gas-fired unit (CHP). After 40 years’ service
it was upgraded: Wien Energie invested
355 398 360
about EUR 130m in modernising the
Spittelau EfW plant.
In October 2017 the Manner wafer factory
in Vienna’s Hernals district began injecting
waste heat into the local district heating
network; it is now supplying heat to 600 MILLION EUROS MILLION EUROS MILLION EUROS
households and businesses. Manner IN RENEWABLE IN GRID IN SMART METERING
implemented this project in cooperation ENERGY DEVELOPMENT
with Wien Energie.EXPANDING RENEWABLE Wind power
ENERGY SUPPLIES Wien Energie’s largest wind farms are:
Pottendorf/Tattendorf: 15 turbines
To reduce dependence on fossil fuel generating clean power for 28,600
imports, Wiener Stadtwerke is committed households;
to expanding power and heat generation Steinriegel: 21 turbines generating
further
from renewable sources. power for 24,000 households.
The aim is to increase the renewable share Level, Hungary: 12 turbines generating
of overall generation to 30% by 2030. power for 15,000 households.
To this end we will be spending some
55 STRATEGY
Glinzendorf wind park.
EUR 355m on harnessing renewable energy Solar power
sources (wind, PV and hydro) and related Wien Energie has designed, built and now
equity investments up to 2022. This operates over 120 PV arrays at 60 sites.
will increase Vienna’s security of supply, Of these, 27 are projects with citizen
while also making a major contribution involvement, which enable communities
to combating climate change. to play an active part in shaping the future
of energy supplies. Particularly successful
schemes are the city’s largest PV array,
in Wien Mitte, and the Rosiwalgasse
citizen-owned solar power station in Liesing.
175 195
The latter features a habitat for endangered Rosiwalgasse citizen-owned solar power station.
species under the panels – a model species
conservation project.
Hydro power
MILLION EUROS MILLION EUROS IN Wien Energie has executed a small but
IN ELECTRICAL DISTRICT HEATING impressive project on the Danube Island.
SUBSTATIONS AND COOLING The Wehr 1 (Weir 1) mini hydro power
CONNECTIONS station, which uses a screw turbine to
generate green power for 130 households,
came on line in the spring of 2017.
Wehr 1 Danube Island mini hydro plant.Energy.
NETWORK DEVELOPMENT Power network So as to prevent pressure
We aim to transport electricity to con-
sumers safely, and with a minimum of
fluctuations on the grid,
To ensure that gas system losses. Transformers have to step since 2012 Wiener Netze has
reaches customers the power down from high to medium been working on a major
safely, Wiener voltage at substations, and from medium project aimed at raising gas
Stadtwerke invests to low voltage at local distribution
pressure. This is made possible
substations. In the interests of increased
large sums in network security of supply Wiener Netze is invest- by an innovative pipe-laying
modernisation. ing about EUR 150m in these substations technique that has reduced the
and another EUR 140m in power lines trench footprint. From 2018
between 2018 and 2022.
to 2022 some EUR 25m will
Gas network be invested in this scheme.
About 20% of Austria’s natural gas needs
are met by domestic reserves. However,
the lion’s share of the gas used comes
from Russia and Norway, and some is
also imported from Germany.
Wiener Netze operates a gas distribution
network that is almost 4,700km long;
besides Vienna, this serves 14 Lower
Austrian communities. The company plans
to invest about EUR 83m in network
maintenance and upgrading between 2018
and 2022 – enough to guarantee reliable,
disruption-free gas supply.
District cooling station at
Vienna Central Station.You can also read
