Animal-Assisted Crisis Response - STORIES OF LIVES IMPROVED BY POSITIVE HUMAN-ANIMAL INTERACTIONS - Pet Partners
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Fall 2019
STORIES OF LIVES IMPROVED BY POSITIVE HUMAN-ANIMAL INTERACTIONS
Animal-Assisted
Crisis Response
Animal-Assisted
Crisis Response.....pg. 4
Partnering With
A Purpose.............pg. 10
World’s Largest
Pet Walk 2019 Steps
into Success.........pg. 13
The Pet Partners mission is to improve human health and
well-being through the human-animal bond.
BOARD OF DIRECTORS
Pet Partners is required to file financial information with several states.
Ten of those states will provide copies to their residents upon request:
California: Pet Partners is registered as ‘Pet Partners Therapy Animals’
EXECUTIVE COMMITTEE HUMAN-ANIMAL BOND
in the state of California. ADVISORY BOARD
Board Chair
Florida: A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL Michael Sapp HABAB Chair
INFORMATION MAY BE OBTAINED FROM THE DIVISION OF Aubrey Fine, EdD
CONSUMER SERVICES BY CALLING TOLL-FREE, WITHIN THE STATE,
Board Vice-Chair
Cal State Polytechnic
1-800-HELP-FLA. REGISTRATION DOES NOT IMPLY ENDORSEMENT, Julie Lawless
APPROVAL, OR RECOMMENDATION BY THE STATE. CH3226. Elanco Animal Health Sandra Barker, PhD
Virginia Commonwealth University
Maryland: For the cost of copies and postage, Office of the Secretary Treasurer
of State, State House, Annapolis, MD 21401. Dana Brooks Peter C. Canning, PhD
Mississippi: The official registration and financial information of Pet Pet Food Institute VetBio Partners, LLC
Partners may be obtained from the Mississippi Secretary of State’s
office by calling 1-888-236-6167. Registration by the Secretary of State Secretary Mary Craig, DVM
does not imply endorsement. Marcie Whichard Gentle Goodbye Veterinary Hospice
North American Veterinary
Missouri: Pet Partners is registered as ‘Pet Partners Nonprofit Steve Dale, CABC
Corporation’ in the state of Missouri. Community (NAVC)
Steve Dale Pet World LLC
New Jersey: INFORMATION FILED WITH THE ATTORNEY GENERAL BOARD MEMBERS Steven L. Feldman
CONCERNING THIS CHARITABLE SOLICITATION and the percentage
Brandon Antin HABRI Foundation
of contributions received by the charity during the last reporting period
that were dedicated to the charitable purpose MAY BE OBTAINED VCA Inc. Lisa Freeman, DVM, PhD, DACVN
FROM THE ATTORNEY GENERAL OF THE STATE OF NEW JERSEY Tufts University
BY CALLING 973-504-6215 and is available on the internet at www. Chad Biagini
njconsumeraffairs. gov/ocp.htm#charity. REGISTRATION WITH THE Nolan Partners Nancy R. Gee, PhD
ATTORNEY GENERAL DOES NOT IMPLY ENDORSEMENT. Virginia Commonwealth University
Alicen Blair
New York: Office of the Attorney General, Department of Law, Charities Boyden Global Executive Zenithson Ng, DVM, MS, DABVP
Bureau, 120 Broadway, New York, NY 10271. Search University of Tennessee
North Carolina: Financial information about this organization and a Doris Daif
copy of its license are available from the State Solicitation Licensing Maggie O’Haire, PhD
Nike
Branch at 1-888-830-4989. The license is not an endorsement by the Purdue University
state. Pet Partners is registered as ‘Pet Partners Nonprofit Corporation’ Wilson P. Garone
in North Carolina. Peter Rabinowitz, MD, MPH
Seattle University
University of Washington
North Dakota: Pet Partners is registered as ‘Pet Partners Therapy Julia Geffner
Animals’ in North Dakota.
Best Friends Pet Hotel Leslie Stewart, PhD, LPC
Pennsylvania: The official registration and financial information of Pet Idaho State University
Partners may be obtained from the Pennsylvania Department of State
Janice Kapner
T-Mobile US, Inc. J. Scott Weese, DVM, DVSc, DACVIM
by calling toll-free, within Pennsylvania, 1-800-732-0999. Registration
does not imply endorsement.
Ontario Veterinary College
Jeff Keune
Virginia: State Division of Consumer Affairs, Department of Agriculture Yesway Melissa Winkle, OTR/L
and Consumer Services, PO Box 1163, Richmond, VA 23218. Animal Assisted Intervention
Angel May
Washington: Charities Division, Office of the Secretary of State, State
International
Terra Creativ
of Washington, Olympia, WA 98504-0422, 1-800-332-4483.
Kay D. Mooney
West Virginia: Residents may obtain a summary of the registration CVS Health
and financial documents from the Secretary of State, State Capitol,
Charleston, WV 25305. REGISTRATION WITH A STATE AGENCY Mike Mossholder PUBLICATION CREDITS:
DOES NOT CONSTITUTE OR IMPLY ENDORSEMENT, APPROVAL, OR Vision Venture Partners
RECOMMENDATION BY THAT STATE
Editor: Elisabeth Van Every
Stan Owens Contributors: Mary Bohmke; Mary
Spectrum Brands – Global Margaret Callahan; Taylor Chastain, PhD;
Pet Care Karen Cowell; Sue Grundfest; Kathleen
Jon Persch Pennington; C. Annie Peters; Pima County
In 2019, about 3
Major League Rugby Sheriff’s Department; Traci Pryor; Leslie
Stewart, PhD; Charis Tarbett; Amanda
Michael Price
Price Management Templeton; Elisabeth Van Every
million visits will Marc Scarduffa
Graphic Design: Laxman2creative
Cover Image: Photo credits:
be made across
Brian Schwartz
Amanda Templeton
Extol Capital
Pet Partners
all 50 states.
425.679.5500
www.petpartners.org
2 | Pet Partners | Fall 2019
A Letter from the President
& CEO Annie Peters
Wow. Does anyone else feel like time now Perhaps there is no sadder indication of
flies faster than ever? So much changes troubled times than the changing nature
so fast! Technology is good — usually. The of what is considered a crisis. In our world
same goes for social media. Every time a of animal-assisted interventions, we have
Facetime call drops, I’m annoyed…until I traditionally thought of crisis response work
remember that if you told my generation after natural disasters: hurricane, fire, or being there for your community in a time of
as kids that we would one day be able to tornado. Now the news is full of grieving need. Pet Partners therapy animal teams
see someone while we talk to them on the communities after acts of violence. may be registered with another AACR
phone, we would have scoffed: “No way!” group if that group carries its own liability
You and your therapy animal partners are
insurance. However, especially following a
One good thing about social media is that increasingly being called upon to reach
crisis, it is often imperative that those on
it allows me to wake up every morning someone in need through the power of
scene be easily recognized and that there
and see what’s going on with you, our Pet the human-animal bond in times of grief
is no confusion about who responders are
Partners teams, all around the globe. If and crisis. Your community needs you, and
representing. If you are on a Pet Partners
you’re not currently following Pet Partners Pet Partners is here to support you. That’s
crisis response visit and covered by Pet
of Argentina @petpartnersargentina on why we’ve launched a new credential for
Partners’ insurance, you as a Pet Partners
Instagram, what are you waiting for? It will handlers who are interested in animal-
AACR team may not wear or display any
make your day! assisted crisis response (AACR) work.
other group affiliations.
And yet with all the information we have, While we hope you are never called upon
Want to be prepared to respond to your
the technology we have, the ways we have to respond to a tragedy, we want to make
community safely and effectively if needed
available to connect, we’re possibly more sure that you can be prepared if the call
in a crisis? Visit petpartners.org and the
tired and more stressed than we’ve ever comes. We believe in a neighbor helping
Volunteer Center for more information about
been. What’s up with that? neighbor approach — not putting a therapy
our AACR credential.
animal on a plane, driving for hours to
reach a destination, or taking up a hotel A final thought: Whether it’s the stress of
room in a community where residents have everyday life or you and your therapy animal
been displaced from their homes and need have responded to a neighbor in need, it’s
shelter. Prepared with education based on important to practice self-care for you as the
the latest in trauma-informed counseling, handler. Yes, YAYABA™, but you can’t look
handlers will understand what you can do, after your animal if you aren’t first looking
and — perhaps even more importantly — after yourself.
what you shouldn’t do while supporting For me, I’m working hard at this concept
those in crisis. of mindfulness. Unless I’m engulfed in
Why is Pet Partners creating an AACR something at work, all too often my body
credential when there are other existing is one place and my mind is somewhere
organizations? Pet Partners recognizes that else. Except, I’ve noticed, when I’m petting
some of you are already doing these kinds an animal. Not only am I in the moment,
of visits – some with other organizations, I’m relishing the moment. A belly rub for
and some without any additional training Gidget while we gaze into each other’s eyes?
or support. Given our commitment to Nothing makes me more relaxed, happier,
education and to animal well-being, we or more present. I just hope she doesn’t feel
felt it was important to create an offering like the dog in the Instagram meme with
that was aligned with the Pet Partners the caption “The therapy dog after I’m done
philosophy. We also recognize that other sharing all my problems.” That dog looks
organizations don’t necessarily accept non- comically freaked out. Have you seen it? Or
canine species for AACR and believe that are you someone who surfs the internet for
the non-canine species we register can also cat videos? We all have our guilty pleasures,
benefit those in need. and for many of us, they involve technology
that lets us enjoy people’s pets.
For those of you who are currently
associated with an AACR group, we Take care of yourself and your pets!
recognize the importance you place on - Annie
Pet Partners | Fall 2019 | 3
Animal-Assisted
Crisis Response
Expanding the Impact of Therapy Animals to Crisis Situations
The Pet Partners Therapy Animal Program who are in personal crisis as the result of
has been devoted since the start to bringing What is violence or abuse, as well as people who are
therapy animals to people who can most themselves assisting others in crisis. The
benefit. For more than three decades our Animal-Assisted emphasis now is on handlers and therapy
dedicated volunteer teams have been Crisis Response? animals being able to provide what’s called
bringing the power of the human-animal “psychological first aid,” helping people
bond to people in healthcare settings Animal-assisted crisis response (AACR) deal with the initial shock and impact of a
of all kinds. As the effectiveness of is a class of animal-assisted activities crisis event and providing comfort and calm
animal-assisted interventions has been which provides comfort to those who through the presence of an animal and a
demonstrated through research, we’ve have been affected by natural, human- reliable handler.
watched that impact expand into other caused, or technological disasters.
Pet Partners has seen an increase in recent
areas as well, including children’s literacy AACR is effective because the safety, years in our therapy animal teams assisting
with Read With Me™; physical movement for familiarity, novelty, and interest in their communities in the aftermath of a
health and well-being with Walk With Me™; the animal have been found to be variety of crisis and disaster situations.
and reducing workplace stress through impactful when building rapport with These situations cover a broad range,
Animal-Assisted Workplace Well-being. a person affected by crisis. The therapy including support for communities after
One of the things that has kept our Therapy animal team can offer comfort, reduce mass shooting events; working with
Animal Program vital is our ability to anxiety, and provide the opportunity insurance companies at mobile relief sites
respond to developments in the field of for contact and engagement, and when after hurricanes, tornadoes, and wildfires;
AAI and bring therapy animals to new needed connect a client to emergency comforting students and faculty after
applications. In recent years there’s been personnel and professionals for unexpected tragedies at schools; and
increasing call for therapy animals to additional assistance. collaboration with first responders, local
respond following crisis situations, including AACR is not a professional mental law enforcement, and court facilities. Many
disasters resulting from natural forces or health intervention. Pet Partners of these responses take place in settings
technological failures, and tragedies such AACR handlers must complete training where our therapy animal teams already
as mass shootings or unexpected deaths which includes psychological first aid visit, including schools, hospitals, and
in a community. Responding to crisis can concepts, sometimes also referred to as workplaces.
also mean assisting people who have mental health first aid. Psychological The best way for Pet Partners to serve our
experienced trauma in many forms. Pet first aid is a form of stabilization. volunteers in this realm is to provide training
Partners determined that it was time for us Stabilizing individuals results in an and education that supports them in
to create an animal-assisted crisis response environment where recovery can bringing this vital work to their communities,
program, and to provide specialized training occur. AACR does not take the place of which many teams are already engaging in
for our volunteers, so that we can better professional interventions, but provides even without such training. We also believe
serve people in the wake of crisis, and support through listening, empathy, that animals other than dogs can provide
provide additional support for the well- and sharing the unconditional love of a the calm, comforting presence that makes
being of handlers and therapy animals. therapy animal. AACR valuable; while AACR has typically
involved only dog teams, Pet Partners teams
The Evolving Role of AACR of all our registered species will have the
Working dogs have been involved in emotional health of people affected by option to earn an AACR credential.
responses to crisis situations for many years. disasters. Professionals and volunteers
Search and rescue dogs have long assisted trained their dogs and educated themselves AACR and the Pet Partners
in the wake of disasters such as earthquakes about how best to address the psychological Therapy Animal Program
and the 9/11 attacks. This was the most component of disaster response, and the
common kind of animal-assisted crisis overlap with therapy animals became Our goal in developing our AACR credential
response for many years, and what many obvious. was to bring the rigorous standards and
people would think of in terms of animals excellent handler education that are already
responding to disasters. Over the past decade, AACR has foundations of our Therapy Animal Program
increasingly come to mean the presence to the needs of AACR. Our commitments
As animal-assisted interventions became of therapy animals to help people dealing to safe and effective visits and animal
more common, many professionals working with trauma in the aftermath of a disaster well-being remain paramount in our AACR
in the crisis and trauma response fields or crisis. In many circumstances it means credential. We consulted extensively with
started to see the value of canine-assisted a large event like a hurricane or mass subject matter experts to develop our
responses that address the mental and shooting. It can also mean assisting people coursework, curriculum, and requirements.
4 | Pet Partners | Fall 2019
to consider conditions and safe transit
during AACR situations. There may be
times when it would not be safe for teams
to commute to crisis response locations,
or where environmental conditions (such
as smoke from wildfires or damage to
infrastructure) would put the health of
handlers or therapy animals at risk. Our
AACR training reinforces that YAYABA
applies to these situations as well; handlers
should always consider these aspects when
deciding whether to deploy, and should
never put their own well-being or that of
their therapy animal at risk by responding.
And teams will work within their
communities for crisis response. The model
in which therapy animals are put on planes
and travel long distances for crisis response
doesn’t match our philosophy of animal
well-being. We believe that teams who live
The Pet Partners AACR coursework covers the handler is the most important aspect, in the area are best suited to know where
the following information: because the handler will guide how people they will be effective and how they can best
affected by crisis interact with the animal, support their community in a time of crisis.
• Basic disaster concepts and best
which can determine how effective the
practices “I am constantly amazed by the selflessness
interaction will be. (See the article by Dr.
• Key parts of crisis response visits Stewart on page 8 for more information and dedication of our volunteers. That’s why
• Active listening and de-escalation about clinical perspectives on AACR.) Pet Partners felt so strongly about creating
techniques training that would help prepare them for
The concepts and education covered in the some of the most difficult visit situations by
• Stress management
coursework can also be valuable in non- giving them the tools to keep themselves
By covering this material in role-playing crisis settings. Many Pet Partners teams and their animals physically, mentally, and
style, we aim to give handlers the visit in more typical AAI settings with clients emotionally safe,” says Mary Margaret
opportunity to think about the different who have experienced crisis in non-disaster Callahan, Pet Partners Chief Mission Officer.
ways they'll respond to different situations situations. The education handlers receive “While I sincerely hope these teams won’t
and practice those skills. Additionally, Pet for AACR can be useful in working with be called on in the aftermath of a crisis, I’m
Partners AACR teams will also complete the these populations as well. proud that so many wish to be prepared
free online training offered by the Federal Pet Partners registered teams who want to should they be called on to help.”
Emergency Management Agency (FEMA), receive AACR credentials and training must
ICS-100.c: Introduction to the Incident The impact of therapy animal teams in
already have at least six months of general
Command System, ICS, as part of their AACR response to the effects of crisis can be seen
visiting experience in order to register for
application, to ensure they are prepared for in many communities around the U.S. The
AACR. This requirement helps ensure that
the logistics of crisis response situations. following stories are just a few examples of
teams already have a solid base of visiting
how Pet Partners teams are assisting their
One decision made after consulting with experience in non-crisis settings and that
communities during and after many kinds
experts and carefully considering our handlers will know how to implement
of crisis.
approach to AACR was to not require a YAYABA effectively.
second evaluation for AACR work. The Deployment protocols for AACR also reflect Finding Comfort in the Ashes
majority of AACR work happens when the our focus on rigor and team well-being.
community is in recovery and the physical Pet Partners AACR teams should never The November 2018 Camp Fire in Butte
location is safe and secure. Many crisis self-deploy, but instead will be required County, California was one of the most
response locations are settings that our to wait for invitation and details about devastating wildfires in U.S. history. It
teams already visit in. For that reason, we the deployment. Teams will deploy only took nearly three weeks for the fire to be
felt that intentional exposure to sirens and to settings that are in line with their team contained, and thousands of people were
other extreme situations designed to elicit a qualification ratings. The two-hour daily affected. Pet Partners teams in central
stress response was neither necessary nor limit on visiting time remains in place for California responded to help support people
aligned with our philosophy of You Are Your AACR deployments; the purpose of the whose lives were devastated by the fire,
Animal’s Best Advocate (YAYABA™). time limit is to minimize stress and fatigue as well as first responders working on fire
for animals and handlers, and reduce the control and emergency management. The
Dr. Leslie Stewart, a clinical therapist who
has an extensive background in trauma- risk of negative responses. Crisis situations need for emotional support and stress
informed therapy and who works with can exacerbate these factors, so holding management during this time was profound;
therapy animals as part of her practice, to the time limit will reduce the possibility a representative for one of the insurance
notes that we sometimes overemphasize the of incidents and allow both handlers and companies responding to the fire told Pet
animal in AACR and undervalue the work animals more recovery time. Partners, “There couldn’t be a greater need
of the handler. According to her, training for Another aspect of well-being is for handlers for what your teams do.”
Pet Partners | Fall 2019 | 5
Kathleen Pennington and her cockapoo Supporting Communities The teams have also participated in public
Sadie visited at a mobile relief site for an memorials that were held to help the entire
insurance company, offering their presence
After Tragedy community come together and support each
and comfort to victims of the fire. “I arrived On August 3, 2019, a mass shooting other after the tragedy.
and was immediately overcome with the occurred in El Paso, Texas, with many
immensity of the disaster that was still people killed and wounded. The El Paso
unfolding,” she says. “Many victims were community was profoundly impacted, with
in a state of shock and so happy to have shock and trauma rippling well beyond the
survived that they wanted to share their immediate victims. Pet Partners teams in
stories. They shared as they petted Sadie, the area stepped in to help support their
and I listened.” community. Karen Cowell with Community
Partner group Paws for Love says, “Our
Amanda Templeton and her German
teams were honored to be invited to visit
shepherd dog Thorne also visited at the
the families in hospital ICU waiting rooms
mobile relief site. “It was heartbreaking to
immediately in the days after the shootings,
talk to people who would tell me ‘All I have
and victims in their hospital rooms a few
left is what is in my car,’” she says. “Having
days later.”
my dog there broke the ice with several
El Paso wasn’t the first time Pet Partners
people who were still in shock but opened
teams were called on to support their
up and talked about what they had gone
community in this way. On October 1, 2017,
through and what they had lost.”
Las Vegas also experienced the tragedy of a
mass shooting. Pet Partners of Las Vegas–
Love Dog Adventures is very active in the
greater Las Vegas area, and their strong
relationships with healthcare and education
facilities in the community were vital in
helping the community after this horrific
event.
“Everyone in town was impacted by the
event,” says Sue Grundfest, director of
Pet Partners of Las Vegas – Love Dog
Adventures. “Our teams spent time in
hospitals with the families of the victims,
The impact therapy animals had
with police officers and first responders, as
immediately after the shooting was
well as at churches, schools, and more.”
apparent, as they provided comforting
presence and nonjudgmental affection One particular visit during this time had a
to families coping with the loss or injury huge impact. Teams met with the incoming
of loved ones. “One especially touching class of medical students at the UNLV
experience for me was when a wounded School of Medicine, right next door to UMC
lady at Del Sol Hospital asked for my Hospital, which is where the most critical
miniature dachshund Pancho to be placed victims were taken. The college and the
beside her in her hospital bed,” Karen hospital work in tandem, and this proximity
They also spent time at the operations says. “He curled up next to her knowing had a major effect on the students. Sue
base camp in Chico, where they helped instinctively he was there to heal, while she says, “They could not sit in class without
support fire fighters and operations staff. stroked him for ten minutes.” hearing the sirens. They could not park
“We would greet men and women who had their cars without going past reporters. And
The effect of therapy animals also extended
been out in the devastation and all they when they turned on the television, they
into the following days and weeks, as
wanted to do when they got back to camp, saw their professors, the doctors and the
they visited with people recovering from
covered in smoke and ash, was to get down surgeons who spent countless hours and
their injuries and brought the power of
on the ground with my dog and hug him, days after the attack doing what they will be
the human-animal bond to people all over
sometimes with tears involved,” Amanda doing one day.”
the community who had been affected by
says. “There was an EXTREMELY high the shooting. Their visits have included Five Pet Partners teams arrived for the
amount of stress in that environment and children’s groups; businesses whose visit, and it made a palpable difference in
I know, and was told by many people, that employees were in proximity to the shooting the mood of the class. “You could feel the
we provided an invaluable amount of stress location; and law enforcement officers tension lessen and as the students clamored
relief, even if only for a few minutes. It was and support staff who had to respond to around the dogs, they relaxed,” says Sue.
very moving to me to be able to help these the shooting. The presence of the therapy “We were told it was the first time since the
people who were risking their lives. Those animals helped provide some moments of shooting that they were smiling, breathing
days were some of my most memorable and calm and hope as people dealt with the grief easily, and putting the weight of their future
heart-wrenching working as a therapy dog and trauma from the shooting. careers on hold.”
team.”
6 | Pet Partners | Fall 2019
well-being, and standards for therapy the end of days-long investigative shifts, and
animal teams were the model they wanted for dispatch staff who take the emergency
to use for the therapy dog teams who would calls but don’t always get the closure of
be part of PCSD. knowing how calls resolve.
In August 2018, Officer Shawn Degan and The dogs also help change the relationship
Officer Leo became the first Pet Partners– that deputies have with the community. “No
registered therapy animal team with PCSD. one calls us when they’re having a good
Leo has since registered with another PCSD day,” says Officer Degan, and he notes that
deputy, and two additional therapy dogs, in many cases, law enforcement is the first
Officer Luke and Officer Leia, registered line of response for individuals dealing
with other deputies in 2019. with mental health crises. Therapy dogs
help soften the interaction between the
The work done by PCSD’s therapy dog
officers and the people they’re responding
teams isn’t meant to replace volunteer
to, and encourage collaborative, rather than
therapy animal teams; Officer Degan says,
combative, relationships. Officer Degan &
“Volunteers are vital in spreading out
Leo will assist with intake for court-ordered
the response to crisis.” The focus of the
mental health commitments; Leo’s presence
PCSD teams is to support individuals they
gives the individual a kind, calm presence
encounter in the course of their duties, as
to focus on and makes the experience less
well as to provide comfort and stress relief
overwhelming.
And while the visit was clearly making for fellow officers, PCSD staff, and other first
a difference for the students, Sue also responders. The PCSD therapy dog teams provide crisis-
noticed how the handlers were seeing their related support for the community in other
“Suicide is epidemic among first
work through new eyes. “Never forget how ways. They can be present in situations such
responders,” says Officer Degan. First
emotional volunteering is at both ends of as family notifications of deaths through DUI
responders experience extremely high levels
the leash,” she says. “Our animals feel the or homicide, and provide post-testimony
of stress, and the culture of law enforcement
stress and so do our humans. I saw our support for people who have been called
discourages them from displaying or talking
amazing handlers reflect on why they were to testify in trials. And they take part in
about mental health concerns. One obstacle
here. This was not just another college visit. community outreach, giving people the
the new PCSD therapy team faced was
This was important. They were important. chance to become familiar with deputies in
reluctance of officers to accept the idea of
As they cared for their pets, making sure contexts outside law enforcement and have
a therapy dog whose purpose is to provide
they had water and breaks, I reminded the friendly interactions with the dogs. This can
comfort. Officer Degan notes that early on
human end of the leash to take good care of have powerful effects in how officers relate
there was a lot of mockery about deputies
themselves as well.” to the community.
being “soft” if they needed a therapy dog,
which he had to get past. Officer Degan says that some people have
Community-Focused Ongoing expressed concern that therapy dogs are a
Crisis Response But when they began to experience the
“distraction” from typical law enforcement
positive effects of a therapy dog, opinions
The sheriff’s department in Pima County, activities. He emphatically says no to that
changed. Tara Barrera, Community
Arizona was seeking new ways to respond idea. “The dogs are a resource for positive
Relations Specialist with PCSD, notes that
to issues surrounding individuals in crisis in interaction and de-escalation,” he says.
dogs aren’t judgmental, and they won’t
the communities where they serve, as well Creating this environment helps prevent
share secrets; this gives officers an outlet for
as concerns about mental health and suicide situations from escalating, which ultimately
stress relief and managing difficult emotions
among first responders. They learned of provides greater support for the entire
without worrying about the opinions of
another law enforcement agency in the community and helps better address issues
fellow human officers. The dogs have
state that was working with a crisis response of crisis in day to day interactions.
provided comfort for homicide detectives at
dog and were inspired by the success of that
program.
Pima County Sheriff’s Department (PCSD)
received grants to fund the purchase and
training of three therapy dogs, which would
be handled by PCSD deputies in order to
bring the effects of therapy dogs into the
community. PCSD also connected with Pet
Partners of Southern Arizona (now part
of the Arizona chapter of Pet Partners) to
learn more about the Pet Partners Therapy
Animal Program and our standards for
handlers and therapy animals. While
our program is designed for volunteer
participation, PCSD determined that our
education for handlers, emphasis on animal
Pet Partners | Fall 2019 | 7
Clinical Perspectives on Animal Assisted
Crisis Response (AACR)
By Leslie A. Stewart, PhD
According to Gerald Kaplan (1961), who is People in crisis often experience fear, anger, than those required for more typical therapy
often credited as the father of modern crisis hostility, grief, hopelessness, helplessness, animal volunteer visits. Before engaging in
intervention, a crisis is an obstacle that is and a sense of alienation from others. this type of intervention, handlers must have
temporarily insurmountable through typical They are temporarily unable to direct life training and understanding of the following
methods of problem solving. Crises may effectively, and since they cannot access the aspects of crisis response:
be individual or large scale in nature, and ‘thinking’ part of the brain, have difficulty
• Roles and goals
may be human-caused or environmentally- making decisions that are necessary for
caused. Most importantly, crises are solving the crisis. This is what is known as • Boundaries and scope of services
considered to be an inevitable occurrence the Impact Stage of crisis, and this is when • Ability to respond ethically and effectively
of the human condition, meaning that all volunteers, especially AACR volunteers, in chaotic circumstances
people and systems will encounter crises can potentially provide a great deal of help. • Ability to identify signs of vicarious trauma
during a lifetime. Although the causes During this stage, survivors need immediate in themselves
and outcomes of crises vary widely, the anxiety relief, contact, and engagement • Awareness of the stress response
human stress response remains fairly with calm and stable others to help calm placed on first responders and other
consistent across different types of crises. To the fight/flight/freeze response and to help professionals
understand this, we must first understand with feelings of alienation and helplessness.
the origins and the biology of the human Establishing contact and engagement can be These skills aid a volunteer in being ethical
stress response. particularly challenging in the Impact Stage, and effective with human survivors, but are
as the person may appear highly emotionally also particularly important for the increased
In nature, humans rely on hypervigilance YAYABA skills required in AACR.
distressed or ‘checked out’ and unresponsive.
to keep ourselves safe, as we are not
particularly strong, fast, or ferocious in Enter AACR. Many Pet Partners handlers As the current gold standard in handler
comparison to the other animals in our are already familiar with some of the preparation and YAYABA emphasis, Pet
world. As such, early humans who were physiologically calming benefits of positive Partners is uniquely positioned to train,
hypervigilant to potential danger were human-animal interactions. Further, the prepare, and facilitate high-quality AACR
able to successfully avoid it, whereas less presence of an appropriately suitable and interventions that consider the unique
vigilant ones often were not. Fast forward a supported animal may be physiologically demands on both the volunteer and the
few millennia, and the result is a naturally engaging through touch, comfort, and a animal. As a mental health professional
anxious species with a brain that involuntarily sense of novelty. In AACR, there is another with expertise in both crisis and trauma
bypasses a ‘thinking’ response and moves benefit that is particularly crucial. Humans interventions and animal-assisted
straight to an emotional or physical response. effectively and responsively handling interventions, I could not be more pleased
This system is highly efficient during acute happy and well-cared-for animals are often with the professionalism and quality of
stress when seconds count and our bodies unconsciously viewed as more trustworthy the Pet Partners AACR program, and I am
must instantly prepare us to fight, flee, or than a human volunteer without an enthusiastic about the potential for Pet
freeze to avoid danger. animal. This potential increase in contact, Partners AACR teams to positively impact
engagement, and trust facilitates the the experiences of crisis survivors and first
So what is the problem? Unlike other many responders in our communities.
most important task of a volunteer crisis
other species, many of the modern stressors/
responder: to get the survivor connected Leslie A. Stewart, PhD, is a licensed
threats in a human’s world are psychosocial
(either physically or attentionally) with professional counselor and a faculty member
rather than purely physical. Embarrassment,
the professional services or resources at Idaho State University’s Department
shame, loss, and injuries to our self-concept
they need. The volunteer’s role is to assist of Counseling. Her research agendas and
are just a handful of examples of this type of
with establishing psychological contact, clinical specialties include animal-assisted
threat. And since the human brain developed
facilitating a sense of safety and comfort, interventions in counseling and supervision,
long before our current types of threats, it
and help encourage verbal communication trauma-informed counseling and counselor
cannot distinguish the difference between
between the survivor and essential preparation, crisis and disaster response,
a physical threat, a psychosocial/emotional
professionals onsite. and counselor training with experiential
threat, or a threatening memory. Our highly
efficient brains respond the same way to all: Additionally, Pet Partners AACR teams can and expressive modalities. Dr. Stewart is the
preparing the body to fight, flee, or freeze often provide much-needed support to the primary author of the American Counseling
by directing blood, oxygen, and glucose first responders, medical professionals, Association Competencies for Animal
to fight/flight systems such as the large and mental health professionals who are Assisted Therapy in Counseling while
muscle groups, the heart, and the lungs. In attentionally and emotionally impacted by currently serving as the chair of Ethics and
exchange, that means those same biological the demands of professional crisis response. Standards for the Human-Animal Interactions
resources are temporarily pulled away from in Counseling Interest Network of the American
When applied with appropriate knowledge Counseling Association; a member of the
other systems like the thinking part of the
and skills, AACR teams have the potential Pet Partners Human-Animal Bond Advisory
brain, digestion, and immune functioning.
to greatly enhance the effectiveness of crisis Board; and a subject matter expert consultant
Unfortunately, that means the part of our
response efforts. It is important to note that of the American Psychological Association’s
brain that we need the most in modern crises
the knowledge and skills required for this Human Animal Interaction Division.
(the ‘thinking’ part) is temporarily offline.
type of intervention are more specialized
8 | Pet Partners | Fall 2019
Pet Partners | Fall 2019 | 9
PARTNERING WITH A PURPOSE
Looking Back at the 2019 Pet Partners Conference
The 2019 Pet Partners Conference, Partnering with
a Purpose, took place September 20-21 in San Antonio,
Texas. It was a wonderful opportunity to bring together
handlers, AAI professionals, practitioners and facilities,
and Pet Partners staff to network, learn, and inspire.
Our thanks to our 2019 Conference sponsors, who helped
make this year’s event possible:
Elanco
Oakland University Center for Human Animal
Interventions
PetSmart Charities
US Storage Centers
This year's conference was full of informative • Zenny Ng talked about the obligation The weekend wasn’t only about the
sessions covering a wide range of topics of AAI providers and therapy animal sessions. There were opportunities
relating to AAI. Here are some of the topics handlers to protect the well-being of throughout both days for handlers,
that were presented during conference their animal partners, and why the volunteer leaders, practitioners, and Pet
sessions: animal’s well-being is crucial to the Partners staff to network and learn from
• Keynote speaker Victoria Stilwell talked success of AAI. each other.
about how to inspire confidence and • Colleen Pelar presented strategies for Colorful ribbons and species stickers on
resilience in our dogs through giving improving resilience to help therapy conference badges gave people ways to
them more choices. Her advice on animal handlers be more effective in connect over their pets and the type of work
methods for doing this was a topic visiting and advocating for their animals. they do.
of conversation among attendees • Leslie Stewart discussed why the human
throughout the weekend. end of the leash is so important in AACR,
and why additional training for handlers
is vital both in making AACR effective
and in allowing handlers to protect
themselves and their animal partners.
• Amy Showalter offered a workshop
on effective advocacy strategies,
providing information on what works in
communicating with elected officials and
opportunities for engagement.
• Steve Feldman, Executive Director of
• Nancy Gee provided a summary of the Human Animal Bond Research
what we know about how animals help Institute, provided a comprehensive look
students learn, with a focus on the latest at pet-friendly rental housing in the U.S.,
and strongest evidence available on the including challenges and potential policy
subject. changes.
The Wall of Honor offered attendees the
• Melissa Winkle talked about developing • Cynthia Chandler provided an overview chance to celebrate their therapy animal
relationships between therapy animal of the science underlying human-animal partners who have made such a difference
teams and practitioners, and how to relational moments, and the role of the in the lives of those they visit.
create healthy interactions and support handler in these interactions.
animal well-being in these relationships. • Aubrey Fine closed the conference
• Steve Dale discussed how recent trends sessions with his talk about the
in treating our canine companions like importance of remembering our
their wild ancestors is detrimental to therapy animals who have passed
their health and learning, and to the away. He discussed why honoring and
human-animal bond. He also presented understanding the impact of therapy
a session on ways to enrich the lives and animals in the lives of both handlers and
health of our dogs and cats. clients helps us all grieve.
10 | Pet Partners | Fall 2019The Friday evening celebration dinner There were also some focused events before announced the location for our 2021
encouraged attendees to have fun with the and after the main conference, as part of Pet conference: Chicago, Illinois! We’re looking
San Antonio location by dressing up in their Partners’ dedication to supporting all facets forward to gathering with everyone in
finest western wear, and Pet Partners Chief of AAI. September 2021 and sharing how the field
Medical Officer Dr. David Williams and Chief of AAI develops over the next two years. See
• On September 19, Pet Partners National
Mission Officer Mary Margaret Callahan led you there!
Director of AAI Advancement Taylor
an enjoyable participation game to show
Chastain held a summit with AAI
the wide range of species, settings, and
professionals working in a broad range
activities that conference attendees work in.
of specialties to find out more about the
challenges they face and to workshop
ways to improve support for AAI
practitioners. (See the sidebar for more
about this innovative summit.)
• On September 22, Pet Partners President
& CEO C. Annie Peters held a town hall
meeting with members of Community
Partners and Community Groups to
discuss how Pet Partners can assist and
support local groups in serving their
communities.
It was a wonderful event full of learning and
connection, and a powerful reminder of why
the work we do in support of the human-
animal bond is so important. Pet Partners
is proud to support so many dedicated
Celebrating the 2019 Conference and looking
volunteers and skilled professionals in
forward to 2021: Pet Partners founder Bill
this work, and this year’s conference
McCulloch, Aubrey Fine, Mary Margaret
demonstrated how all of us partner with a
Callahan, Annie Peters, and David Williams
purpose to make our mission possible.
To see more photos from the conference,
At the close of the conference, we
visit the Pet Partners website.
Take The Lead: The PET PARTNERS EBOOKS
Pet Partners Blog
Our new blog, Take The
Lead, provides in-depth
coverage of Pet Partners
programs, AAI research,
mission-focused events,
stories about the human-
animal bond, and more.
petpartners.org/blog
Become a Pet Partners Your favorite Pet Partners publications are
ADVOCATE now available anywhere eBooks are sold.
Visit: www.books2read.com/ap/nBMEKR/Pet-Partners
Join our advocacy efforts
Available at any of these digital stores:
It’s easy! Register today
to be an advocate:
petpartners.org/advocacy
Pet Partners | Fall 2019 | 112019 Pet Partners AAI Professional Summit
For decades, Pet Partners has focused on six hours together engaged in meaningful • There is a tremendous need for
providing the best support to volunteer discussion, ultimately providing 271 standardization within this field, both in
therapy animal handlers that bring animal- distinct data points to suggest ways in promoting widescale implementation
assisted activities to thousands of people which our organization could rally around of best practices and in developing
across the globe each year. As we seek to these professionals and work together common terminology related to the
expand the impact of our mission, we have to advance both standardization and ways in which we describe our work with
been looking at more ways in which we can professionalization in AAI. therapy animals.
bring our expertise to the multitude of • Practitioners who have a rich history
Here are some of the major findings from
fields in which the healing power of animals of pioneering the implementation of
the summit:
is applied. therapy animals into their treatment
• AAI professionals need more access to
One area that Pet Partners aims to support plans have noticed a tremendous positive
education that is specific to their work
is that of professionals who incorporate impact on the clients who participate
with therapy animals. This curriculum
animal-assisted interventions (AAI) into in the intervention. We need to shine a
should address topics such as animal
their vocational work. A diverse body of light on this work so that more people
well-being, public health considerations,
practitioners can be found in this space, with around the world have access to this
best practices, and empirical support of
professions such as mental health providers, holistic and effective form of therapeutic
the intervention.
occupational therapists, physical therapists, intervention.
• One of the primary ways to showcase the
and even law enforcement represented in Professionals who attended the Summit
power of our interventions is to support
the mix. also agreed on one more fact: Pet
research on AAI, especially within
In order to best understand the needs in professional contexts. The work that Pet Partners is uniquely positioned to
this space, Pet Partners decided to bring Partners does by investing financially step in and provide leadership in this
top practitioners from these various fields and assisting logistically in promoting arena, supporting the professionalized
together to answer a vital question: What empirical investigation on this topic is implementation of AAI. As we move
could Pet Partners be doing to best support significant, and the more we focus on forward from this summit with extensive
professionals who work with therapy animals? these objectives, the more traction we data and a wealth of ideas, our staff and
will experience within our field. board will be working hard to determine
On September 19, in advance of our 2019 the best ways that we can support this field
Pet Partners Conference, 25 experts • AAI professionals must find ways to
going into the future.
came to San Antonio to participate in come together, share resources, and
Pet Partners’ first ever AAI Professional support new practitioners who aim to We are so excited to see what comes
Summit. We conducted a preliminary survey bring the healing power of pets to their from the momentum that we’ve been
of AAI professionals and members of the work. There are many ways in which able to collectively generate with
Pet Partners Human-Animal Bond Advisory practitioners desire to collaborate, both these professionals, and we are deeply
Board, and that data was used to structure online and through in-person networking appreciative of all of the people who
the summit so as to address the topics of opportunities, such as the Pet Partners participated in this inaugural Pet Partners
greatest interest to professionals. Conference. Professional Summit. As advocates of the
• Professionals in the field are calling for incredible power of the human-animal bond,
The summit was organized around five we are all in this together, and we look
increased understanding surrounding
distinct activities, focusing on topics forward to increasing our collaborations as
professional liability insurance when
including continuing education, animal we grow both organizationally and within
working with therapy animals.
well-being, professional liability insurance, the field of AAI.
and best practices in AAI. Attendees spent
12 | Pet Partners | Fall 2019World’s Largest Pet Walk
2019 Steps into Success
The 2nd Annual World’s Largest Pet Walk Some of our walkers took an informal
brought animal lovers together around approach and walked solo, educating
the world! On September 28, walkers in people they met along the way about
hundreds of communities hosted events therapy animals. Others invited family,
BY THE NUMBERS in support of Pet Partners. The World’s
Largest Pet Walk is an official Pet Partners
friends, and neighbors to join in and walk
with their pets. No matter how walkers
event held each September to celebrate the participated, their activities made a
$18,000+
health benefits of being active with pets. difference.
In 2019, Pet Partners introduced a
fundraising component for the walk. In
raised to support our addition to taking steps with their pets,
growing Therapy Animal walkers created online pages outlining why
Program they took part the World’s Largest Pet Walk
and sent this page to friends, family, and
Hundreds
colleagues to raise awareness of the health
benefits of walking with animals, while also
supporting Pet Partners. Our incredible
of walkers signed participants raised over $18,000, which will
up to participate at support the Therapy Animal Program, Walk
With Me, and other exciting initiatives.
worldslargestpetwalk.org
Feet, paws, and hooves walked in
40
states with registered
communities all around the United States,
and in international locations including
Argentina and Canada. Some supporters
Check out #WorldsLargestPetWalk on
held large meet-up events in community
Facebook, Instagram, and Twitter to see all
walkers, as well as parks, such as one coordinated by the
the amazing photos from participants.
international participants new Pet Partners of Southern California
chapter. This event educated attendees on And be sure to mark your calendars for next
6
the benefits of therapy animals on human year! Our 3rd Annual World’s Largest Pet
health, introduced new people to Pet Walk will take place on Saturday, September
Partners, and got their community excited 26, 2020. We can’t wait to have you walk
known therapy animal about walking with their pets. with us!
species walked
Pet Partners | Fall 2019 | 13What You Can Do as a
ADVOCATE
Pet Partners Advocate
One of the goals of Pet Partners is to the information and materials you need to and a leave-behind item available to help
educate the public about therapy animals help educate your lawmakers about therapy summarize the key points and make even
and the power of the human-animal bond. animals and the positive impact they have in a brief interaction impactful.
Our volunteers do this through their therapy your community.
• Never made a visit to your state
animal visits and through educational
Here’s what you can do: lawmakers? Worried you won’t know
presentations; but confusion still exists,
what to do or how to do it? Consider
with news articles regularly confusing • Use our action alert system to send a
signing up for our next Advocacy
the terms therapy animal, service animal, message to your state lawmakers about
Bootcamp webinar where we cover the
and emotional support animal. One area the impact of therapy animals. You
basics of how to get started. Can’t wait
where this confusion can be particularly can personalize the message to share
that long? A past recording is currently
problematic is with local, state, and federal how you’ve experienced the benefits of
available on our website.
lawmakers. therapy animals.
All the information and tools you need for
Well intentioned efforts where terms are • Help educate the public by reaching out
any of these actions are available on our
misused can create negative impacts for our to your local media. We have a letter to
website at petpartners.org/advocacy.
Therapy Animal Program volunteers, either the editor template available that can
by limiting their access to clients who would be tailored to your community to raise The human-animal bond is worth defending
benefit from animal-assisted interventions, awareness about therapy animals. and promoting. Join our grassroots
or undercutting the standards so important advocacy program today where you can
• Call or visit your lawmaker’s district
for client safety and animal well-being. share your story, use your voice, and gain a
office and share some information about
Our grassroots advocacy program has all seat at the policymaking table. Together, we
therapy animals. We have talking points
can make a difference.
Ways to Support Pet Partners
interested in a way to lower the income
and taxes from your IRA withdrawals. An
GIVING IRA charitable rollover is a way to help us
continue our work and also benefit you this
year. A transfer from your IRA can satisfy
Seasons are changing, leaves are dropping, the required minimum distribution for the
and some of us are digging out sweaters year and reduce your taxable income, even
for the cooler days. One topic that doesn’t if you don’t itemize. The transfer must be
change with the seasons is philanthropy. It’s made from your IRA administrator. For more
always the right time to donate; but perhaps information visit petpartners.giftlegacy.com.
during this season, individuals become more
aware of donating before the end of the year Stock Gifts
to take advantage of tax savings. If you have owned stock for more than
Pet Partners is deeply appreciative one year and if the value of the stock has
of contributions from our dedicated increased, consider donating a portion of
Response, while continuing to provide life- your shares to Pet Partners. You benefit by
supporters. Here are several opportunities changing therapy animal visits more than
to donate to our organization. receiving a deduction equal to the fair market
three million times each year. value of the stock on the day of the transfer.
Delta Giving Society Members of the Delta Giving Society will Transferring stock is a simple process.
When you join the Delta Giving Society, receive a commemorative pin to symbolize Contact maryb@petpartners.org so we may
you honor the legacy of the Pet Partners their connection to the Pet Partners mission. assist you with the transfer instructions.
founders by advancing the power of the To make your gift, you can mail a donation in If charitable giving is on your to-do list this
human-animal bond. Your generous the enclosed envelope, donate online season, consider one of the giving strategies
financial contribution of $1,000 or more at petpartners.org/donate, or call above. Your thoughtfulness will be
per year will help Pet Partners continue to 425-679-5503. appreciated by the thousands of individuals
innovate and improve the field of animal- who will be reached through therapy animal
assisted interactions through new program IRA Charitable Rollover
visits this year.
offerings such as Animal-Assisted Crisis If you are 70-½ or older you may also be
14 | Pet Partners | Fall 2019NBA and Pet Partners team up
for a slam dunk of a partnership
It’s been all smiles and tail wags as Pet Partners has partnered with the NBA for
a series of recent events.
In June 2019 Pet Partners teams were invited to join the Golden State Warriors
as they unveiled the newly refurbished NBA Cares Learn & Play Zone at the Ira
Jinkins Recreation Center (IJRC) in Oakland, CA. Pet Partners therapy animals
were on site to cuddle up with kids as Golden State players took turns reading
children’s books in IJRC’s renovated reading room. NBA commissioner Adam
Silver was even seen enjoying some time with registered Pet Partners therapy
dog Sonny.
NBA employees have also had the chance to meet
some Pet Partners therapy animal teams during
some Workplace Well-being events. Teams in
North Carolina, New York, and New Jersey have
visited with NBA employees, sharing the many
benefits of workplace visits including improved
morale and reduced stress.
VA and Pet Partners sign agreement that will bring
benefits of the human-animal bond to more veterans
We’re pleased to announce communities with the is apparent. At an event sponsored by VA in
that Pet Partners has signed opportunity to become Connecticut, one particular veteran found a
an agreement with the U.S. therapy animal teams special bond with Pet Partners therapy dog
Department of Veterans themselves as well as Beau. The veteran had recently lost his own
Affairs (VA) to improve integrate veterans and their dog, who strongly resembled Beau, and
veterans’ health, quality of families into Pet Partners who had been a companion for him as he
life, and social engagement activities and events, such as dealt with homelessness. He spent an hour
through animal-assisted the World’s Largest Pet Walk. cuddling and petting Beau, remembering
interventions (AAI). his own dog and taking comfort in Beau’s
“Veterans are valued affectionate presence. This veteran was
Pet Partners and VA will members of our communities about to start a new phase of his life,
collaborate to support and and can benefit from greater moving into housing and beginning
encourage VA medical access to AAI,” says Mary treatment for his health issues; his
facilities to establish and Margaret Callahan, Pet interaction with Beau offered a symbolic
expand therapy animal visitation programs Partners Chief Mission Officer. “Pet Partners transition to this phase.
to give patients the sense of connection, looks forward to finding more ways to serve
comfort, and joy that comes from spending those who have served our country.” We look forward to working with VA to
time with animals. bring therapy animal teams to more
Pet Partners teams already visit with veterans veterans and provide them with the positive
The partnership will also provide veteran in some areas, and their impact on veterans effects of the human-animal bond.
Pet Partners | Fall 2019 | 15You can also read
