Annual Performance Plan - UNEMPLOYMENT INSURANCE FUND MTEF and Annual Performance Plan 2018/19
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
UNEMPLOYMENT INSURANCE FUND
Annual Performance Plan
__________________________________________________________
MTEF and Annual Performance Plan 2018/19
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
First published in 2018, by the Unemployment Insurance Fund (UIF)
Copyright © 2018
Directorate: Communication & Marketing
Pretoria, South Africa
ISBN: 978-0-621-46181-7
RP78-2018
2
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
TABLE OF CONTENTS
Foreword by Minister 4
Foreword by the Accounting Authority 5
Commissioner’s Statement 6
Official Sign-Off 8
PART A: STRATEGIC OVERVIEW
1. Situational Analysis 10
1.1 Performance Delivery Environment
1.2 Organisational Environment
1.2.1 Vision, Mission, Strategic Objectives, Outputs,
Key Performance Indicators, Critical Success Factors &
Values 11
1.2.2 Current Organizational Structure 12
1.2.3 Organizational structure description per programme 13
2. Revision to Legislative and Other mandates 15
3. Overview of the 2018/19 Budget and MTEF Estimates 16
3.1 Expenditure Estimates
PART B: PROGRAMME AND SUB-PROGRAMME PLANS
2018/19-2020/21
SERVICE DELIVERY OUTCOMES AND STRATEGIC
GOALS 18
4.
Programme Performance Indicators 19
4.1 Strategic Objective and annual targets for MTEF and APP
2018/2019
4.2 Quarterly Performance Target for 2018/19 23
Technical Indicator Descriptions (ANNEXURE A) 28
3
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
FOREWORD BY MINISTER
• Realising an efficient, effective and
development orientated public service
and an empowered and inclusive
citizenship; and,
• An inclusive and responsive
social protection system.
The UIF has aligned its objectives and
resources to contribute in making these
outcomes a reality. Over the next year, we will
work very closely with our stakeholders in order
to leverage and enhance service
delivery.
We have set ourselves challenging
milestones through this APP and we commit to
the implementation thereof, working very closely
with all our social partners. We also look for-
ward to the stewardship and guidance from the
Members of Parliament as they go about in their
oversight activities working very closely with all
our social partners.
The Annual Performance Plan (APP) is guided
by the Strategic Plan (SP) of the Unemployment
Insurance Fund (UIF) and it is an instrument that
is designed to give real meaning to the strategic
programme of action of the department and by
extension, government. The APP for the
period 2018/19-2020/21 contains UIF’s set of
action plans to give effect to the strategic
priorities that are set by the Department of
Labour (DoL) for this period. The strategic
objectives and outputs contained in this APP are
central to the UIF’s
activities and are geared towards enhancing
service delivery outcomes such as:
• The creation of decent employment
through inclusive economic growth;
Signed:
______________________________________
MN OLIPHANT, MP
MINISTER OF LABOUR
(EXECUTIVE AUTHORITY OF THE DEPARTMENT OF LABOUR)
4
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
FOREWORD BY THE ACCOUNTING AUTHORITY
• Collaborate with stakeholders to
improve compliance with UIF Acts;
• Provide easy to use services through
multiple access points; and
• Enhance employability of UIF
beneficiaries, enable entrepreneurship
and preserve jobs.
These strategic objectives were derived from the
four strategic outcomes targeted over the five
year strategic plan period which are informed by
three of the fourteen government outcomes:
(i) Decent employment through inclusive
economic growth;
(ii) An efficient, effective and development
orientated public service and an
empowered inclusive citizenship; and
(iii) An inclusive and responsive social
protection services.
The Unemployment Insurance Fund (UIF) is a UIF has targeted the following strategic outcome
public entity of the Department of Labour (DoL) oriented goals:
and is one of the key social security agencies in • Improve revenue collection from
the country. In pursuing its mandate, the UIF’s employers;
Annual Performance Plan (APP) is guided by its • Improve benefit payment to
strategic plan which reflects plans for the periods beneficiaries;
2018/19 - 2022/23. • Participate in government initiatives of
creating and sustaining decent
OVERVIEW OF THE UIF STRATEGY employment; and
In the next five years UIF will pursue the • Ensure effective administration of UIF
following six strategic objectives: operations.
• The UIF recognises that to achieve its objectives
Ensure financial sustainability;
• it must develop performance measures for each
Strengthen institutional capacity of
the Fund; financial year and constantly monitor and
• Improve service delivery; evaluate its performance. The Auditor
General has identified gaps in the reporting
methods applied on UIF investments and in some
areas relating to performance information, which
led to the Fund obtaining a disclaimer audit
opinion. The department has raised a concern
with the Commissioner in relation to the
Signed:
______________________________________ disclaimer, and he has shared a plan aptly called
“Operation Clean Audit” to improve the situation.
TM. LAMATI
UIF has also developed the Service Delivery
DIRECTOR GENERAL Action Plan that is anticipated to radically
improve service delivery during the 2018/19
financial year and beyond. Progress on the
implementation of this plan and “Operation Clean
Audit” will be monitored through governance
structures of the department.
5
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
COMMISSIONER’S STATEMENT
• Provide easy to use services through
multiple access points; and
• Enhance employability of UIF
beneficiaries, enable entrepreneurship
and preserve jobs.
The number of people who benefit from the
Fund increases every year and in the
previous financial year we have been able
cushion more than 750 000 beneficiaries
against the pangs of hunger through benefits
payment of more than R 8,47 billion.
According to StatsSA unemployment rate
remained high at 27.7% in the third quarter
of 2017 and with several companies putting
section 189 notices during the year, it is clear
that claims for the unemployment benefit are
set to increase significantly by the end of the
2017/18 financial year.
However, UIF is our equal to the task and
contributors can rest assured that we will
be able to meet our claims obligations and
continue to fund poverty alleviation schemes
that assist to re-skill them to increase their
prospects of re-employment. The Fund has
The Unemployment Insurance Fund reviewed its mission, vision and objectives in
continues to play a critical role in providing order to reposition itself as a caring,
social security in South Africa. Our new customer-centric organisation. The
vision as the UIF is to be a caring, accessible repositioning of the Fund places the
and customer centric UIF that contributes customer at the centre of its all activities and
towards poverty alleviation. This vision is bornthis has necessitated a major shake - up of
out of a need to improve the service we offer our business processes, standard operating
to our customers, we want them to guides, policies, annual targets, and service
experience a caring and courteous treatment delivery models. A key component of this
when interacting with UIF and receive their development is the Service Delivery Action
well - deserved benefits and the right time Plan, which outlines key activities to be
every time. embarked on to improve service delivery
Therefore the Annual Performance Plan is within the UIF.
aligned to the following strategic objectives
that the Fund will continue to pursue in the For the first time in ten years the Fund re-
next five years: ceived a disclaimer from the Auditor General.
This negative audit opinion was largely due
• Ensure financial sustainability; to unreliability of information on investments,
• Strengthen institutional capacity of the and we were also found wanting in some
Fund; areas of our performance. Although this is a
• Improve service delivery; blight on previous glorious performances of
• Collaborate with stakeholders to the Fund, we delight at the learning oppor-
improve compliance with UIF Acts; tunity this adversity has presented to us. UIF
management has committed to turn things
around through the “Project Clean Audit”
6
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
, which outlines vigorous actions to be taken unemployed and those who are
to address the AG’s findings. We are going retrenched. Therefore in this APP we
to work closer with our investment partners have drastically increased the target to
and the AG to address the findings and we 450 000 in order to achieve high levels of
are well equipped to perform better in the impact, while ensuring that we reach out
next financial year and beyond.
to as many people as possible.
We are aware that workers are waiting in
Sustaining sound financial performance
bated breath for the implementation of
and position of the UIF is dependent on
the Unemployment Insurance
investment intelligence in the market. The
Amendment Act of 2016 that was
Fund’s investment portfolio is subject to
approved by the president. UIF has been
market risks that we need to be
working on regulations that are
concerned about. The reshuffling of
necessary to effective implementation of
cabinet in December 2015 and the
this Amendment Act and we are
recent Steinhoff debacle are two
delighted to announce that the
examples of such market risks. The two
regulations have been approved by the
incidents have had a huge negative
Minister of Labour, and sections of the
impact on the Fund’s investments,
Amendment Act that were taken for
therefore it is imperative for our
review have been approved by Parliament.
investment strategy to be subjected to
We anticipate that promulgation for
constant review to ensure that we
implementation to be announced
respond positively to economic conditions
before the end of the fourth quarter of
and maximise investment returns.
the 2018/19 financial year.
The success of any organisation is
The Fund is still committed to the
dependent largely on its people and
national imperative of job creation and
systems. To monitor organizational
providing skills for UIF beneficiaries in
performance, the UIF continues on
order to increase their chances of
improving the performance management
re-employment. In the previous financial
system. In line with the government’s
year about 6700 beneficiaries participated
increased focus on managing
in various poverty alleviation schemes at a
performance information, monitoring and
cost of more than R 160 million. Although
evaluation the UIF is implementing
commendable, we feel 6 700 is very low
improved procedures to ensure
considering the number of people who
compliance with the National Treasury
are...
and Auditor General recommendations.
______________________________________
T. MARUPING
UNEMPLOYMENT INSURANCE COMMISSIONER
7
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
OFFICIAL SIGN-OFF
It is hereby certified that this Annual Performance Plan:
• Was developed by the management of the Unemployment Insurance Fund
under the guidance of the Minister of Labour, MN Oliphant and Deputy
Minister, S P Holomisa;
• Was prepared in line with the Strategic Plan of the Unemployment Insurance
Fund; and
• Accurately reflects the performance targets which the Unemployment
Insurance Fund will endeavour to achieve given the resources made available in
the budget for 2018/19 fiscal year.
H. MHLONGO
CHIEF DIRECTOR: CORPORATE SERVICES
SIGNATURE:__________________________
NB. MNCONYWA
CHIEF DIRECTOR: LABOUR ACTIVATION PROGRAMME
SIGNATURE:__________________________
F. PUZI
CHIEF FINANCIAL OFFICER
SIGNATURE:__________________________
J. KUMBI
CHIEF DIRECTOR: OPERATIONS
SIGNATURE:__________________________
8
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19T. MARUPING
UNEMPLOYEMENT INSURANCE COMMISSIONER
SIGNATURE:__________________________
T. LAMATI
DIRECTOR-GENERAL: LABOUR
SIGNATURE:__________________________
P. HOLOMISA, MP
DEPUTY MINISTER: LABOUR
SIGNATURE:__________________________
APPROVED BY:
M. OLIPHANT
MINISTER OF LABOUR
SIGNATURE:__________________________
9
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19PART A: STRATEGIC OVERVIEW
1. SITUATIONAL ANALYSIS
1.1 PERFORMANCE DELIVERY
ENVIRONMENT.
There have been no changes to the UIF’s performance delivery environment. The
Fund’s strategic and policy approach will continue to be derived from the policy
directives of the Department of Labour, Minister of Labour’s Programme of
Action and Performance Delivery Agreements. The performance target and indicators
for the current financial year were aligned with the recommendations of the Auditor
General and the National Treasury’s Framework for Managing Performance
Information and the Framework for Annual Performance and Strategic Plans as
issued by National Treasury.
This alignment has resulted in outputs, performance targets and indicators,
meeting the recommended criteria of being SMART (Specific, Measurable,
Achievable, Reliable and Time Bound). The performance indicators have also been
improved to ensure that they meet the criteria of being Reliable, Well-Defined,
Verifiable, Cost Effective, Appropriate and Relevant.
The Unemployment Insurance Board recommends to both the Minister (Executive
Authority) and the Director General Labour (Accounting Authority) the approval of
the Fund’s Strategic Plan and the Annual Performance Plan.
The Unemployment Insurance Board has overseen the process of planning and
budget preparations.
1.2 ORGANISATIONAL ENVIRONMENT
1.2.1 VISION, MISSION, STRATEGIC OBJECTIVES, OUTPUTS, KEY
PERFORMANCE INDICATORS, CRITICAL SUCCESS FACTORS &
VALUES.
VISION MISSION
A caring, accessible and customer Through multiple channels, we will
centric UIF that contributes towards deliver both financial and social relief, to
poverty alleviation the right person, at the right time, every
time.
VALUES
Transparency, Mutual respect, Client-centered services, Integrity, Accountability, Team
work, Caring for our people
10
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19STRATEGIC OBJECTIVES
Ensure Strengthen Improve Collaborate Provide easy Enhance
financial institutional service with stakeholders to use services employability of
sustainability capacity of the delivery to improve through multiple UIF
Fund. compliance with access points beneficiaries,
UIF Acts enable
entrepreneurship
and preserve jobs
OUTPUTS
Sound Maintain Staff Improve client Improved Improved Enhanced
financial establishment service compliance Technology employability,
management preserve jobs.
Ease of doing
Social business
responsible
investment
CRITICAL SUCCESS FACTORS
80% of Social Vacancy rate 90% of 65 000 new Free WI-FI 450 000
Responsible reduced to benefits claims registered in 126 sites beneficiaries
investment ≤ 10% processed within employers provided with
15% working days SAP release learning and/or
100% 250 000 new 1 implemented work place
of invoices 95% of new employees experience
paid within 30 companies registered with
calendar days issued with the Fund 90% of
after receipt by registration Training Lay-Off
the UIF document within Scheme
2 working days approved within
20 working days
11
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/191.2.2 CURRENT ORGANISATIONAL STRUCTURE
UNEMPLOYMENT INSURANCE COMMISSIONER
CHIEF CHIEF
DIRECTORATE: CHIEF DIRECTORATE: CHIEF
DIRECTORATE: DIRECTORATE:
RISK DIRECTORATE: LABOUR FINANCIAL
INTERNAL AUDIT CORPORATE
MANAGEMENT OPERATIONS ACTIVATION OFFICER
SERVICES
PROGRAMME
Directorate:
Directorate: Human Directorate: Directorate: Labour
Investment
Resource Operations Activation
Management and
Management Programme
Actuarial Services
Directorate: Directorate: Labour Directorate: Budget
Communications and Directorate:
Activation Expanditure and
Marketing Compliance
Programme Bank Reconciliation
Directorate: Directorate: Labour
Directorate: Directorate: Supply
Organisational Activation
Provincial Support Chain Management
Effectiveness Programme
Directorate: Legal
Directorate: Income
Services
Directorate:
Policy Development,
Strategic Planning, Directorate: Financial
Monitoring & Reporting
Evaluation
Directorate:
Information and
Communication
Technology
Directorate:
Board Services
12
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/191.2.3 ORGANISATIONAL STRUCTURE DESCRIPTION PER
PROGRAMME.
A. PROGRAMME 1: ADMINISTRATION
Programme purpose: To provide management, strategic and
administrative support to the fund
OFFICE OF THE CORPORATE SERVICES CHIEF FINANCIAL
COMMISSIONER To provide support and an enabling environment for the Fund to
meet its strategic objectives through placing the right people at
OFFICER
Provide strategic Provide financial governance on
the right time.
leadership and overall financial management and
management ragarding accounting services of the Fund.
the administration and
overall operations of the
HUMAN RESOURCE
BOARD SERVICES
Fund MANAGEMENT •Enhance good governance of
•Training and development of INVESTMENT
the organisation;
staff;
•Board support and
MANAGEMENT
•Maintaining sound labour Provide financial governance on
INTERNAL relations; administration; financial management and
AUDIT •Promoting equality in the •Compliance management & accounting services of the Fund.
Independently Fund; Governance;
focus on reviewing the •Performance management; •Security management services.
internal controls of the •Recruitment and selection; & Policy management
•Provision of service condition
FINANCIAL REPORTING
Fund; •Compilation and submission of the
reviewing risk and benefits.
Annual Financial Statement and
management, •Protection of vulnerable
Auditor General as well as
governance processes workers.
LEGAL SERVICES publication of AFS in the annual
and programs of the •Provision of legal services report.
Fund ORGANISATIONAL •Management of financial reporting;
and
EFFECTIVENESS •Provision of financial systems
•Job design and evaluation;
support.
•Change management; and
RISK •Business process
development and mapping
MANAGEMENT EXPENDITURE, BUDGET,
Enterprise wide risk
management; and fraud COMMUNICATION & AND BANK
investigations MARKETING RECONCILIATIONS
•Provision of communication •Creditor and expenditure
services; management.
•Provision of marketing •Claims payments;
services; and •Reconciliation of bank accounts; &
•Advertising, branding and •Intergated budget planning and
publications. management.
INFORMATION &
COMMUNICATION SUPPLY CHAIN
INCOME MANAGEMENT AND
TECHNOLOGY
•Manage the Funds projects; MANAGEMENT AUXILIARY SERVICES
and Develop and implement •Management of revenue & debt
•Enhance supply chain
ICT governance model. collection process & management
management processes and
of payroll audits & enforcement.
systems to be in line with the
regulatory framework and
governance best practices.
•Provision of intergrated financial
administration and supply chain
management services
•Records management; &
•Assets facilities management.
13
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19ABSA TOWERS, TSHWANE
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19B. PROGRAMME 2: BUSINESS OPERATIONS
Programme purpose: To collect contributions and pay benefits.
The programme consists of the below sub-programmes:
Chief Directorate: Operations
• Management and administration of benefits payments;
• Management and administration of declaration processes;
• Monitoring of provincial office performance;
• Provision of Call Centre services; and
• Registration of employers.
C. PROGRAMME 3: LABOUR ACTIVATION
PROGRAMME
Programme purpose: Provide strategic leadership and guidance on
the implementation of the Labour Activation Programmes.
Chief Directorate: Labour Activation Programme
• Develop strategies and policies to guide the monitoring of Labour Activation
Programmes.
• Maintain partnership and network with relevant stakeholders involved in
Labour Activation Programmes.
• Provide funding to the institutions identified with the responsibility of
executing Labour Activation Programmes.
2. REVISION TO LEGISLATIVE AND OTHER MANDATES
There have been no significant changes to the Unemployment Insurance Fund’s
legislative and other mandates.
15
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/193. OVERVIEW OF THE 2018/19 BUDGET AND MTEF ESTIMATES
3.1 EXPENDITURE ESTIMATES
Administrative Budget of the Unemployment Insurance Fund per Programme
TOTAL ADMINISTRATION BUDGET PER PROGRAMME
PROGRAMME 1: ADMINISTRATION
2017/2018 2018/2019 2019/2020 2020/2021
(Revised Estimate)
Budget R’000 R’000 R’000 R’000
R1 844 206 R2 138 262 R2 037 965 R2 154 648
PROGRAMME 2: BUSINESS OPERATIONS
2017/2018 2018/2019 2019/2020 2020/2021
(Revised Estimate)
Budget R’000 R’000 R’000 R’000
R1 658 270 R1 737 722 R1 846 525 R1 960 331
PROGRAMME 3: LABOUR ACTIVATION PROGRAMME
2017/2018 2018/2019 2019/2020 2020/2021
(Revised Estimate)
Budget R’000 R’000 R’000 R’000
R3 124 R6 497 R6 861 R7 238
2017/2018 2018/2019 2019/2020 2020/2021
(Revised Estimate)
Total Budget R’000 R’000 R’000 R’000
R3 505 600 R3 882 481 R3 891 351 R4 122 217
16
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19OVERVIEW OF THE 2018/19 BUDGET AND MTEF ESTIMATES
Programmes 2017/2018 2018/2019 2019/2020 2020/2021
(Revised Estimate)
Programme 1:
R1 844 206 R2 138 262 R2 037 965 R2 154 648
Administration
Strategic Objective: R1 844 206 R2 138 267 R2 037 965 R2 154 648
Ensure Financial Stability
Programme 2:
R1 658 270 R1 737 722 R1 846 525 R1 960 331
Business Operations
Strategic Objective:
Improve Service Delivery
R1 647 980 R1 723 120 R1 831 105 R1 944 063
Improve Compliance To The
Unemployment Insurance Act R10 290 R14 602 R15 420 R16 268
Programme 3:
R3 124 R6 497 R6 861 R7 238
Labour Activation Programmes
Strategic Objective:
Enhance employability of UIF beneficiaries, R3 124 R6 497 R6 861 R7 238
enable entreprneurship and preserve jobs.
Grand Total for
R3 505 600 R3 882 481 R3 891 351 R4 122 217
Programmes:
17
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19PART B: PROGRAMME AND SUBPROGRAMME PLANS
2018/19-2020/21
SERVICE DELIVERY OUTCOMES AND STARETEGIC
GOALS
In the medium term, the UIF will contribute mainly on the following outcomes:
• Outcome 4: Decent employment through an inclusive economic growth;
• Outcome 12: An efficient, effective and development oriented public service
and an empowered and inclusive citizenship; and
• Outcome 13: An inclusive and responsive social protection system.
The Fund will contribute mainly to the following strategic objectives of the
Department of Labour:
• Contribute to decent employment creation
(DOL strategic objective 1, Outcome 4);
• Strengthening social protection
(DOL strategic objective 5, Outcome 13); and
• Strengthening institutional capacity of the Department of labour
(DOL strategic objective 8, Outcome 12).
Unemployment Insurance Fund’s strategic objectives:
• Ensure financial sustainability
(DOL strategic objective 8, Outcome 12);
• Strengthen institutional capacity of the Fund
(DOL strategic objective 8, Outcome 12).
• Improve service delivery
(DOL strategic objective 5, Outcome 13);
• Collaborate with stakeholders to improve compliance with UIF Acts
(DOL strategic objective 3 & 5, Outcome 13);
• Provide easy to use services through multiple access points
(DOL strategic objective 3 & 5, Outcome 13);and
• Enhance employability of UIF beneficiaries, enable entrepreneurship
and preserve jobs
(DOL strategic objective 6, Outcome 4);
18
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/194. PROGRAMME PERFORMANCE INDICATORS
4.1 STRATEGIC OBJECTIVE AND ANNUAL TARGETS FOR MTEF AND
APP 2018/2019
PROGRAMME 1: ADMINISTRATION
Purpose: provide management, strategic and administrative support services to the
Fund.
There are no changes to the budget structure.
Strategic Objective 1: Ensure Financial Sustainability
PROGRAMME
AUDITED/ACTUAL ESTIMATED
MEDIUM TERM TARGETS
OUTPUT PERFORMANCE PERFORMANCE PERFORMANCE
INDICATOR
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
Percentage of
10% 9.9% 11.1% ≤ 15% by ≤ 15% by ≤ 15% by ≤ 15% by
Administrative
expenditure (2038016/ March 2018 March 2018 March 2018 March 2018
(excluding 18239065
capex) x100) of
Sound admin
maintained
financial expenditure
management as at March
2017
Percentage of New Indicator New Indicator New Indicator New Indicator 100% within 30 100% within 30 100% within 30
valid invoices paid calendar days calendar days calendar days
within 30 calendar by March 2019 by March 2020 by March 2021
days after receipt
by the Fund
Percentage of 85% (R7 930m) 68% ( Total 85% 80% by March 80% by March 80% by March 80% by March
(R 20 935 691
total of the total invested/ 2018 2019 2020 2021
043/24704
Social mandated mandated So- Committed 553x100) of
Social cial Responsible
responsible Investment
R7 688m) total mandated
social responsible
investment Responsible invested by investment com-
Investment March 2014 mitted by March
committed 2017.
Strategic Objective 2: Strengthen Institutional Capacity of The Fund
PROGRAMME
AUDITED/ACTUAL ESTIMATED
MEDIUM TERM TARGETS
OUTPUT PERFORMANCE PERFORMANCE PERFORMANCE
INDICATOR
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
14.7% 20.3% 22.9% Vacancy rate Vacancy rate Vacancy rate Vacancy rate
Staff Percentage of reduced by reduced to reduced to reduced to
establishment vacancy rate 10% byMarch ≤ 10% by ≤ 10% by ≤ 10% by
maintained reduced. 2018 (Baseline March 2019 March 2020 March 2021
is 22.9 as at 31
Mach 2017)
19
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19PROGRAMME 2: BUSINESS OPERATIONS
Purpose: To collect contributions and pay benefits.
There are no changes to the budget structure.
Strategic Objective 3: Improve Service Delivery
AUDITED/ACTUAL
PROGRAMME
PERFORMANCE
ESTIMATED
PERFORMANCE MEDIUM TERM TARGETS
OUTPUT PERFORMANCE
INDICATOR
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
Percentage of valid 90% 84% 89% 90% within 90% within 90% within 90% within
claims (Unemployment
benefit) with complete 15 working 15 working 10 working 10 working
information approved days by days by days by days by
or rejected within March 2018 March 2019 March 2020 March 2021
specified time frames.
Percentage of valid 92% 88% 87% 90% within 5 90% within 90% within 5 90% within 5
claims (In-service working days 10 working working days working days
benefits; Maternity,
illness and adoption
by March days by by March by March
benefits) with complete 2018 March 2019 2020 2021
information approved
or rejected within
specified time frames.
Improved
Client Service Percentage of valid
91% 82% 89% 90% within 10 90% within 20 90% within 90% within 15
claims (Deceased
working days working days 20 working working days
benefit) with complete
information approved or by March 2018 by March 2019 days by March by March 2021
rejected within 2020
specified time frames.
95% of
Percentage of benefit 95% within 6 95% within 4 95% within 3
payment documents
New New New payment
working days working days working days
created after receipt indicator indicator indicator documents
by March 2019 by by
within specified time processed
March 2020 March 2021
frame. within within 7
working days
of receipt by
31 March 2018
Percentage of new New New New 90% within 2 95% within 2 100% within 2 100% within 2
companies created working days working days working days by working days
with a indicator indicator indicator
by 31 March by March 2019 March 2020 by March 2021
registration document
2018
(UI54) within 2 working
days.
Ease of doing
business Percentage of
applications with
New New New New 90% within 10 95% within 10 100% within 10
complete information indicator indicator indicator indicator working days working days working days
issued with compliance by March 2019 by by
certificates or tender March 2020 March 2021
letter within 10 working
days
20
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19Strategic Objective 4: Collaborate With Stakeholders To Improve Compliance With
UIF Acts
AUDITED/ACTUAL
PROGRAMME
PERFORMANCE
ESTIMATED
PERFORMANCE MEDIUM TERM TARGETS
OUTPUT PERFORMANCE
INDICATOR
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
Number of newly 4 % (61,198) by 3.49% (53 261) by 58 531 by March 60 000 by March 65 000 by March 70 000 by 75 000 by
registered March 2015. March 2016. 2017 2018 2019 March 2020 March 2021
employers per
year
Improved
compliance
Number of newly New indicator New indicator New indicator New indicator 250 000 by March 250 000 by March 250 000 by March
registered 2019 2020 2021
employees with
the Fund.
Strategic Objective 5: Provide Easy To Use Services Through Multiple Access Points
AUDITED/ACTUAL
PROGRAMME
PERFORMANCE
ESTIMATED
PERFORMANCE MEDIUM TERM TARGETS
OUTPUT PERFORMANCE
INDICATOR
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
Number of New indicator New indicator New indicator New indicator 126 provincial 50 provincial sites 50 provincial sites
provincial sites sites by March by March 2020 by March 2021
upgraded with 2019
free Wi-Fi to
access UIF
systems.
Improved
Technology
Integrated claims New indicator New indicator New indicator New indicator Develop, test and Develop, test and Implement in
management deploy release 1 deploy release 2 all provinces by
System (ICMS) by March 2019 by March 2020 March 2021
implemented.
21
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19PROGRAMME 3: LABOUR ACTIVATION PROGRAMMES
Purpose: To enhance employability.
There are no changes to the budget structure.
Strategic Objective 6: Enhance Employability of UIF Beneficiaries, Enable
Entrepreneurship and Preserve Jobs.
AUDITED/ACTUAL
PROGRAMME
PERFORMANCE
ESTIMATED
PERFORMANCE MEDIUM TERM TARGETS
OUTPUT PERFORMANCE
INDICATOR
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21
Number of UIF 5084 UI 3258 UI 6 000 5 000 450 000 by March 1 000 000 by 2 000 000 by
beneficiaries beneficiaries/ beneficiaries 2019 March 2020 March 2021
Enhanced provided with In-training by trained
learning and/or March 2015
employability
work place
experience
opportunities
Percentage of New indicator New indicator 5 applications 100% within 20 90% within 20 90% within 15 95% within 15
Training Lay-off received 2 working days by working days by working days by working days by
Job Scheme (TLS) approved and 3 March 2018. March 2019 March 2020 March 2021
preservation applications rejected within 30
with complete days.
information
approved or
rejected by the
delegated
authority within
specified
timeframes.
22
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/194.2 QUARTERLY PERFORMANCE TARGETS FOR 2018/2019
PROGRAMME 1: ADMINISTRATION
Strategic Objective 1: Ensure Financial Sustainability
ANNUAL
PROGRAMME REPORTING QUARTELY TARGETS
OUTPUT TARGET
PERFORMANCE INDICATOR PERIOD
2018/19 1st 2nd 3rd 4th
QUARTERLY ≤ 15% by ≤ 15% ≤ 15% ≤ 15% ≤ 15%
1.1 Percentage of administrative expenditure March 2019
(excluding capex) maintained
Sound financial
management
QUARTERLY 100% within 30 100% within 100% within 100% within 100% within
1.2 Percentage of valid invoices paid within 30 calendar days by 30 calendar 30 calendar 30 calendar 30 calendar
calendar days after receipt by the Fund. March 2019 days days days days
Social Percentage of total mandated social QUARTERLY 80% by March 20% 40% 60% 80%
1.3 responsible investment committed
responsible 2019
investment
Strategic Objective 2: Strengthen Institutional Capacity of The Fund
ANNUAL
PROGRAMME REPORTING QUARTELY TARGETS
OUTPUT TARGET
PERFORMANCE INDICATOR PERIOD
2018/19 1st 2nd 3rd 4th
Staff Percentage of vacancy rate reduced. QUARTERLY Vacancy rate Reduce Reduce Reduce Reduce
1.4 reduced to ≤ 10% vacancy rate vacancy rate vacancy rate
establishment vacancy rate
maintained by March 2019 to ≤ 15% to ≤ 13% to ≤ 11% to ≤ 10%
23
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19PROGRAMME 2: BUSINESS OPERATIONS
Strategic Objective 3: Improve Service Delivery
ANNUAL
PROGRAMME REPORTING QUARTELY TARGETS
OUTPUT TARGET
PERFORMANCE INDICATOR PERIOD
2018/19 1st 2nd 3rd 4th
Percentage of valid claims (Unemployment 90% within 15 90% within 15 90% within 15 90% within 15 90% within 15
benefit) with complete information approved QUARTERLY
working days by working days working days working days working days
or rejected within specified time frames March 2019
2.1
Percentage of valid claims (In-service QUARTERLY 90% within 10 90% within 10 90% within 10 90% within 10 90% within 10
benefits; Maternity, illness and working days by working days working days working days working days
adoption benefits) with complete March 2019
information approved or rejected within
2.2 specified time frames
Improved Client
Service
Percentage of valid claims (Deceased 90% within 20 90% within 20 90% within 20 90% within 20 90% within 20
benefit) with complete information approved QUARTERLY
working days by working days working days working days working days
or rejected within specified time frames March 2019
2.3
Percentage of benefit payment documents 95% within 6 95% within 6 95% within 6 95% within 6 95% within 6
created after receipt within specified time QUARTERLY
working days by working days working days working days working days
frame. March 2019
2.4
Strategic Objective 3: Improve Service Delivery
ANNUAL
PROGRAMME REPORTING QUARTELY TARGETS
OUTPUT TARGET
PERFORMANCE INDICATOR PERIOD
2018/19 1st 2nd 3rd 4th
Percentage of new companies created with QUARTERLY 95% within 2 95% within 2 95% within 2 95% within 2
95% within 2
a registration document (UI54) within 2 working days working days working days working days
working days by
working days.
2.5 March 2019
Ease of Doing
Business
Percentage of applications with complete QUARTERLY 90% within 10 90% within 10 90% within 10 90% within 10 90% within 10
information issued with compliance working days by working days working days working days working days
2.6 certificates or tender letter within 10 working March 2019
days
24
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19Strategic Objective 4: Collaborate with Stakeholders To Improve Compliance With
UIF Acts
ANNUAL
PROGRAMME REPORTING QUARTELY TARGETS
OUTPUT TARGET
PERFORMANCE INDICATOR PERIOD
2018/19 1st 2nd 3rd 4th
Number of newly registered employers per QUARTERLY 65 000 by 15 000 20 000 15 000 15 000
year March 2019
2.7
Improve
compliance
Number of newly registered employees by QUARTERLY 250 000 by 60 000 80 000 60 000 50 000
the Fund March 2019
2.8
Strategic Objective 5: Provide Easy To Use Services Through Multiple Access Points
ANNUAL
PROGRAMME REPORTING QUARTELY TARGETS
OUTPUT TARGET
PERFORMANCE INDICATOR PERIOD
2018/19 1st 2nd 3rd 4th
Number of provincial sites upgraded with QUARTERLY 126 provincial 32 48 20 26
free Wi-Fi to access UIF systems sites by March
2019
2.9
Improved
Technology
Integrated claims management System Develop, test Reports Developed Release 1 Post Go- Live
(ICMS) implemented QUARTERLY
and deploy requirements and tested Go - Live support and
release 1 reports and reports maintenance
2.10 by March 2019 specification
confirmed and
signed off
25
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19PROGRAMME 2: LABOUR ACTIVATION PROGRAMMES
Strategic Objective 6: Enhance Employability of UIF Beneficiaries, Enable
Entrepreneurship and Preserve Jobs
ANNUAL
PROGRAMME REPORTING QUARTELY TARGETS
OUTPUT TARGET
PERFORMANCE INDICATOR PERIOD
2018/19 1st 2nd 3rd 4th
Number of UIF beneficiaries provided 450 000 10 000 300 000 100 000 40 000
QUARTERLY
with learning and/or work place experience
Enhanced opportunities
employability,
enabled 3.1
entrepreneurship
and preserved
jobs
Percentage of Training Lay-off Scheme 90% within 20 90% within 20 90% within 20 90% within 20 90% within 20
(TLS) applications with complete QUARTERLY working days by working days working days working days working days
information approved or rejected by the March 2019
delegated authority within specified
Job preservation 3.2 timeframes.
26
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/1927 UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR 2018/19
ANNEXURE A
TECHNICAL INDICATOR DESCRIPTIONS: PROGRAMME 1.
1.1
Indicator title Percentage of Administrative expenditure ( excluding capex)
maintained
Short definition Measure the administrative expenditure as a percentage of
revenue.
Purpose/importance To maintain administrative expenditure at ≤ 15% of revenue
Source/collection of data Monthly Financial Statement and Trial Balance
Evidence to be submitted Signed calculation of administrative expenditure (exculding capex)
as a percentage of revenue in a PDF format
Method of calculation Total administration expenditure (breakdown of all figures) divided
total revenue multiplied by 100%
Data limitations None
Type of indicator Output
Calculation type Non-cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Administration expenditure to be ≤ 15%
Indicator responsibility Chief Financial Officer
1.2
Indicator title Percentage of valid invoices paid within 30 calendar days after
receipt by the Fund.
Short definition Measures the percentage and turnaround time to pay suppliers
with valid invoices. (Valid invoice means certification of the invoice
by the SCM. All valid invoices paid within 30 days of receipt as per
PFMA and Treasury Regulations.
Purpose/importance To pay all valid invoices in compliance with the PFMA and Treasury
Regulations
Source/collection of data Computron financial system – AP Trade sub-module
Evidence to be submitted Age analysis report from the financial systems and signed off
summary of age invoices in a PDF format.
Method of calculation Count the number of invoices paid within 30 days divided by the
number of invoices received by the fund multiplied by 100.
Invoice received date by the Fund (SCM) (As per date stamp)
Data limitations None
Type of indicator Output
Calculation type Non-cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Compliance with Prescripts by paying valid invoices within 30 days
Indicator responsibility Chief Financial Officer
28 UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/191.3
Indicator title Percentage of total mandated social responsible investment
committed
Short definition Percentage of the approved asset allocation committed in a social
responsible investment. This is the percentage of the total market
value of the Fund’s portfolio as at the beginning of the financial
year. Closing balance as at 31 March 2017 multiplied by 20% =
mandated social responsible investment.
Committed means a specific amount of money budget for
particular project.
Purpose/importance Tracks how much of the fund’s total investments are committed to
achieve a desired level of social impact.
Source/collection of data Investment report from Public Investment Corporation
Evidence to be submitted Signed report of the transferred amount in a PDF format and proof
of payment dated within the period under review.
Method of calculation Mandated social responsible investment multiplied by 80% = the
annual amount to be invested.
Cumulative amount invested for the period under review divided by
mandated social responsible investment multiplied by 100.
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 80% of total mandated social responsible investment committed
Indicator responsibility Chief Financial Officer
1.4
Indicator title Percentage of vacancy rate reduced.
Short definition Percentage of vacant funded posts on the establishment of the
Unemployment Insurance Fund reduced
Purpose/importance To reduce the vacancy rate of the Fund
Source/collection of data Persal system
Evidence to be submitted Persal report as on the last day of the month
Method of calculation Vacancy rate = total number of funded vacant posts divided by the
total staff complement multiplied by 100
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Vacant funded posts on the establishment of the Unemployment
Insurance Fund reduced to ≤ 10% by March 2019
Indicator responsibility Chief Director: Corporate Services
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
29TECHNICAL INDICATOR DESCRIPTIONS: PROGRAMME 2
2.1
Indicator title Percentage of valid claims (Unemployment benefit) with complete
information approved or rejected within specified time frames.
Short definition A percentage of total valid claims with complete information
received are approved or rejected within 15 working days (excluding
weekends and public holidays).
Purpose/importance The indicator tracks how long it takes to approve or reject a valid
claim with complete information.
Source/collection of data SIYAYA operations system/Oracle
Evidence to be submitted ICT PDF report
Method of calculation Number of valid claims with complete information approved or
rejected within 15 working days (excluding weekends and public
holidays) divided by total number of valid claims with complete
information received for the period multiplied by 100. Counting will
be done based on the following two scenarios:
I: If the employment history/last supporting document receipt
date is after application date, we use the employment
history/last supporting document receipt date to calculate
the turnaround time.
II: If the employment history/last supporting document receipt
date is before or equal to the application date, we use the
application date to calculate the turnaround time.
Data limitations Access to system limited to certain IT personnel.
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 90% of total valid claims with complete information received are
approved or rejected within 15 working days (excluding weekends
and public holidays).
Indicator responsibility Chief Director: Operations
2.2
Indicator title Percentage of valid claims (In-service benefits; Maternity, illness
and adoption benefits) with complete information approved or
rejected within specified time frames.
Short definition A percentage of total valid claims with complete information
received are approved or rejected within 10 working days (excluding
weekends and public holidays).
Purpose/importance The indicator tracks how long it takes to approve or reject a valid
claim with complete information.
Source/collection of data SIYAYA operations system/Oracle
Evidence to be submitted ICT PDF report
30 UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19Method of calculation Number of valid claims with complete information approved or
rejected within 10 working days (excluding weekends and public
holidays) divided by total number of valid claims with complete
information received for the period multiplied by 100. Counting will
be done based on the following two scenarios:
I: If the employment history/last supporting document receipt
date is after application date, we use the employment
history/last supporting document receipt date to calculate
the turnaround time.
II: If the employment history/last supporting document receipt
date is before or equal to the application date, we use the
application date to calculate the turnaround time.
Data limitations Access to system limited to certain IT personnel.
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 90% of total valid claims with complete information received are
approved or rejected within 15 working days (excluding weekends
and public holidays).
Indicator responsibility Chief Director: Operations
2.3
Indicator title Percentage of valid claims (Deceased benefit) with complete
information approved or rejected within specified time frames.
Short definition A percentage of total valid claims with complete information
received are approved or rejected within 20 working days
(excluding weekends and public holidays).
Purpose/importance The indicator tracks how long it takes to approve or reject a valid
claim with complete information.
Source/collection of data SIYAYA operations system/Oracle
Evidence to be submitted ICT PDF report
Method of calculation Number of valid claims with complete information approved or
rejected within 20 working days (excluding weekends and public
holidays) divided by total number of valid claims with complete
information received for the period multiplied by 100. Counting will
be done based on the following two scenarios:
I: If the employment history/last supporting document receipt
date is after application date, we use the employment
history/last supporting document receipt date to calculate
the turnaround time.
II: If the employment history/last supporting document receipt
date is before or equal to the application date, we use the
application date to calculate the turnaround time.
Data limitations Access to system limited to certain IT personnel.
Type of indicator Output
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
31Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 90% of total valid claims with complete information received are
approved or rejected within 15 working days (excluding weekends
and public holidays).
Indicator responsibility Chief Director: Operations
2.4
Indicator title Percentage of benefit payment documents created after receipt
within specified time frame.
Short definition What percentage of payment documents are created within 6
working days (excluding weekends and public holidays) of receipt.
Payment documents are: UI-3; UI-4; UI-5; UI-6A
Purpose/ importance Benchmark enables the fund to track the created of payment
documents after receipt
Source/collection of data Siyaya Operating system/Oracle and SAP
Evidence to be submitted ICT PDF report
Method of calculation The payment documents receipt date is compared against the
capture date. The numbers of payments documents created on the
siyaya system within six working days (excluding weekends and
public holidays) from receipt date are divided by total number of
payment documents received for the period and the quotient is
multiplied by 100.
(total payments documents excludes documents for first payments
in respect of In Service benefits, Death Benefits and re-issues)
Data limitations Access is limited to certain personnel
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 95% of payment documents are created within 6 working days
(excluding weekends and public holidays) of receipt.
Indicator responsibility Chief Director: Operations
2.5
Indicator title Percentage of new companies created with a registration
document (UI54) within 2 working days.
Short definition Tracks the percentage and turnaround time to create registration
document (UI54) to new companies after receipt of documents.
Registration document is a UI 54 document.
Purpose/importance Capture or create registration document to new companies on
time.
32 UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19Source/collection of data Siyaya Operating system/Oracle
Evidence to be submitted ICT PDF report
Method of calculation The number of new companies created with a registration
document (UI54) within 2 working days after receipt of complete
documents divided by the total number of new companies created
issued with registrations documents multiplied by 100. The
counting will start from Receipt date until the create date on the
system.
Data limitations Access is limited to certain personnel
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 95% of new companies with complete information created with
registration document within 2 working days.
Indicator responsibility Chief Director: Operations
2.6
Indicator title Percentage of applications with complete information issued with
compliance certificates or tender letter within 10 working days
Short definition Issue compliance certificates or tender letters for applications
received that contain complete information, e.g. all required
documentation provided and declarations and contributions are
up to date on the date of application. The response can either be
compliant or non-compliant.
Purpose/importance To issue compliance certificates or tender letters to complying
applicants within the stipulated turnaround time.
Source/collection of data Allocation registers
Evidence to be submitted Manual registers
Method of calculation The number of applications with complete information issued with
compliance certificates or tender letter within 10 working days
divided by the total applications with complete information
received multiplied by 100. Counting starts from the date (working
Date) an email is received by the fund until the date the certificate
or letter is issued.
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 90% of applications with complete information issued with
compliance certificates or tender letter within 10 working days
Indicator responsibility Chief Director: Operations
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
332.7
Indicator title Number of newly registered employers per year
Short definition Number of new employers registered with the Fund for the first
time
Purpose/importance Track the number of new employers registered with the Fund
Source/collection of data SIYAYA System//Oracle
Evidence to be submitted ICT PDF report
Method of calculation A count of new employers registered with the Fund for the first
time during the financial year (1 April to 31 March)
Data limitations None
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 65 000 newly registered employers
Indicator responsibility Chief Director: Operations
2.8
Indicator title Number of newly registered employees with the Fund
Short definition The indicator is to determine the coverage of employees in the
country registered by the UIF
Purpose/importance The indicator tracks the number of people registered by
Unemployment Insurance as defined in the UI Act.
Source/collection of data Siyaya system/Oracle
Evidence to be submitted ICT PDF report
Method of calculation A count of new employees registering with the Fund for the first
time during the financial year (1 April to 31 March).
Data limitations Employer declarations
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 250 000 newly registered employees
Indicator responsibility Chief Director: Operations
2.9
Indicator title Number of provincial sites upgraded with free Wi-Fi to access UIF
systems
Short definition The indicator is about the network upgrade at provincial sites which
includes (labour centres, visiting points and satellite offices).
Purpose/importance To improve network speed when accessing UIF systems.
Source/collection of data Test certificates and Sign-off certificates from provinces.
34 UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19Evidence to be submitted Sign-off certificate per each site approved by the Chief Director
Provincial Operations/ Provincial representative
Method of calculation Simple count
Data limitations Procurement processes
Type of indicator Activity
Calculation type Non-cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Upgrade 126 ICT infrastructures on provincial sites and free WiFi to
access UIF systems.
Indicator responsibility Director: ICT
2.10
Indicator title Integrated claims management System (ICMS) implemented
Short definition Implementation of SAP: Enterprise Resource Plan system
Purpose/importance To improve turnaround time of processing claims
Source/collection of data SAP:ERP system
Evidence to be submitted Finance reports generated from the SAP:ERP system
Method of calculation None
Data limitations Procurement systems and business not supporting / committing on
a go-live date.
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Integrated claims management System (ICMS) implemented
Indicator responsibility Director: ICT
TECHNICAL INDICATOR DESCRIPTIONS: PROGRAMME 3.
3.1.
Indicator title Number of UIF beneficiaries provided with learning and/or work
place experience opportunities
Short definition Learning and/or work place experience opportunities provided to:
• ≥ 70% UIF contributors; and
• ≤ 30% non- UIF contributors.
Purpose/importance To support employment intervention measures (include but not
limited to Enhancing employability jobs preservation and enterprise
development etc.)
Source/collection of data Different stakeholder information (external e. g. TVET, SETAs, etc.)
UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19
35Evidence to be submitted Enrolment or placement list from the contracted institution’s
system
Method of calculation Count the number of UIF beneficiaries provided with learning and/
or work place experience opportunities as per approved project in
line with the 70%/30% split.
Data limitations None
Type of indicator Output
Calculation type Non-Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 450 000 UIF beneficiaries provided with learning and/or work
place experience opportunities
Indicator responsibility Chief Director: Labour Activation
3.2
Indicator title Percentage of Training Lay-off Scheme (TLS) applications with
complete information approved or rejected by the delegated
authority within specified timeframes.
Short definition Percentage of complete applications from companies
approved or rejected by the delegated authority within 20 working
days. Complete information is when CFO has supported the
recieved information.
Purpose/importance The indicator tracks the percentage and turnaround time to
approve or reject the applications for approval by delegated
authority. The approval of TLS applications will assist companies in
preserving jobs.
Source/collection of data Checklist and the supporting documents.
Evidence to be submitted Signed by delegated authority.
Method of calculation Number of TLS applications with complete information approved or
rejected by delegated authority within 20 working days divided by
total number of complete applications recieved multiplied by 100.
Counting of 20 days commence upon the CFO’s signature to the
approval / reject by delegated authority.
Data limitations Turnaround time to get required documentation from the company
and the endorsement from the SETA.
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 90% of applications with complete information approved / rejected
within 20 working days.
Indicator responsibility Chief Director: LAP
36 UNEMPLOYMENT INSURANCE FUND ANNUAL PERFORMANCE PLAN FOR THE FINANCIAL YEAR
2018/19You can also read
