ARENA VILLAGE HANDBOOK 2021/22 - www.leedsbeckett.ac.uk/accommodation - Leeds Beckett University
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ARENA VILLAGE HANDBOOK 2021/22 www.leedsbeckett.ac.uk/accommodation 1
WELCOME 2 RESPECTING THOSE AROUND YOU
AND YOUR NEW HOME 14
CONTENTS
Working together 3
Halls Management Team 3 Communication, consideration and
compromise 14
Our University Accommodation and
Residential Services Team 3 Room swap 15
Behaviour/unacceptable conduct 15
MOVING IN 4
Keys 4 COVID-19 17
Inventory forms 4
IT’LL FLY BY… 18
Services 4
Moving out 18
Licence agreement 5
Returning keys 18
Internet 5
Deposit deductions 18
Insurance 5
Staying with us? 18
Post (forwarding) 18
MONEY MATTERS 6 Feedback 18
Deposit 6 Complaints 19
Guarantors 6
Rent payments 6 INFORMATION 20
Cancellations 7 Inventory 21
Leaving residences early 7 Damage charge sheet 21
Financial troubles 7 Useful numbers 21
Addresses for
YOUR HOME AWAY FROM HOME 8 residential accommodation 21
Maintenance and repairs 9
Living in a safe environment 11
Your welfare 11
Responsibilities 12
Leaving for the holidays 13
PHOTO CREDIT: BRIAN CLECKNER
Parking 13
Post 13
Cycle storage 13
Please note the information in this guide is correct at the time of printing.
The University may need to make changes from time to time, so you should always check
that the accommodation meets your needs before accepting your licence agreement.
WELCOME WORKING TOGETHER
Our University and the Halls Management
work together to make your student
The team have good links with university
services, so can help point you towards the
best team to support you. They all have
experience of university life and understand
experience a positive one. Although the
what it’s like to adjust to life in a new place.
University is your landlord, a managing
Welcome to your new home. We We have an active Res Life programme with
agent operates the buildings on the
are really excited that you are University’s behalf. lots of events and activities organised for
joining us and we hope to make Halls Management work with the
you to join in with.
your time with us as enjoyable University to create a safe and comfortable If you would like support from the
as possible. At Leeds Beckett home for you. Residence Life Team at any time during
your stay, you can contact them via email
University, you are our priority reslife@leedsbeckett.ac.uk and a member
and we are dedicated to making HALLS MANAGEMENT TEAM of the team will be happy to help.
your student experience the best The Halls Management Team is
responsible for the day to day running Follow the Residence Life Instagram page
it can be. @reslifelbu to keep up-to-date with the
of your new home. They are committed
latest information, events and competitions
This handbook will help to to dealing promptly with maintenance
happening in your halls of residence.
answer many of your practical requests, ensuring the security of your
home, and dealing with day to day requests. There’s also the opportunity to get even
questions about halls life
You can contact them by speaking to any more involved in the residence community
so make sure you keep it member of the reception team, or for by joining a team of Student Experience
somewhere handy to refer back urgent queries outside of office hours the Champions, who are fellow residents that
to, especially while you settle in Security Team are available 24 hours a are paid to help organise and run events
over your first few months. day, 365 days a year. for their halls. If you are interested in this
opportunity look out for an email that will
Remember, it also contains OUR UNIVERSITY ACCOMMODATION be sent late August with more details.
important information about AND RESIDENTIAL SERVICES TEAM
your licence agreement with The Accommodation Team are on hand to
the University and should be answer any of your questions related to the
read in conjunction with the application process for accommodation.
Standard Terms and Conditions This team works hard to sell our
of Residence. accommodation, supports students in the
accommodation application process, and
Please don’t hesitate to contact deals with all room allocations.
us if you have any problems If you need support settling into halls, the
or concerns. We have a strong Residence Life Team (ResLife) can help.
sense of community in our They are here to look after your welfare and
give you support whilst you’re living in your
residences, and we look forward
accommodation.
to getting to know you.
Whether you’re having problems with
flatmates, finding it hard to adjust to your new
setting or just want to meet a friendly face for
Leeds Beckett Residences a chat the team are available for you.
2 3
MOVING IN
KEYS LICENCE AGREEMENT INTERNET
You will be given information about collecting Before they take occupation, residents 100Mb Wi-Fi is provided to all flats
keys when the University makes an offer of of University accommodation must enter as part of your rent.
accommodation. into a licence agreement, which is a
All students are bound by the
If you lose your keys, you will be liable for the legally binding agreement between the
University’s Policy and Procedures
costs of replacement. Details of costs are University and the resident. The licence
on the Appropriate Student Use of
available here. agreement comprises four documents,
University Electronic Information and
which are:
The University will also be entitled to charge Communications Facilities and Services
you the cost of replacing the locks. You will 1. The Offer of Accommodation. and the University’s Regulations for
need to show ID before being given access to the Use of Institutional Learning and
2. The Standard Terms and Conditions
your room or a replacement set of keys, so Information Services Facilities and
of Residence.
be sure to carry it with you at all times when Institutional IT Facilities.
you leave the flat. You must notify reception 3. This Handbook. The University may suspend internet
immediately if you lose your keys, and must 4. The Terms and Conditions of the access to your room if you contravene
not lend your keys to anyone. Block Insurance Policy. these policies or whilst you are in
serious breach of the terms of your
ARRIVAL INSPECTION FORM You should read all these documents licence agreement.
One of the first things you should do when before accepting an offer of
you arrive is complete the online inventory accommodation. Once you accept INSURANCE
emailed to you by CLV. It is really important an offer of accommodation, you Your personal possessions are insured
to report any missing or damaged items, have entered into a legally binding under the Block Halls Scheme and the
or damage to the accommodation and its agreement with the University, and you premium for the scheme is included
fixtures within 48 hours of receiving your will only be able to cancel it in certain in the rent. If you need to make a
email. It is your responsibility to check both circumstances. If you cancel before claim please refer to the Terms and
your bedroom and shared areas within your you move in, you may lose some or Conditions to make sure the policy is
flat and bring any problems to the Halls all of your deposit. If you cancel after adequate for your needs.
Management’s attention. This is really moving in, you will be liable to continue
We recommend that you examine this
important in protecting your deposit. paying rent for the room until the end
insurance to ensure it covers all of your
of the licence period unless a suitable
needs. If you have any items of high
SERVICES replacement student is found.
value, it may be worth considering top-
The rent includes all utility charges and up cover. Details of additional cover, and
insurance of your personal possessions charges, are set out in the terms and
(subject to terms in the policy). The conditions of insurance.
University is responsible for repair and
maintenance of the building, but may make
a charge to students who cause damage, or
charge a proportion of the cost of damage
where the perpetrator cannot be found but
is, on balance, likely to be a resident. The
University will clean the shared areas of the
building, but not the shared areas within a
flat or individual rooms — these areas are the
responsibility of the people who use them.
4 5
MONEY MATTERS
DEPOSIT Those students who wish to extend their existing licence agreement
You will have paid a £200 deposit when a room was allocated to you. The beyond their licence end date or new applicants who only wish to occupy
deposit is held as security for any damages to the flat/room. The University accommodation for a short stay, will be issued with a specific invoice for this
will notify you if/when it is going to make a deduction from your deposit. period. Terms of payment are within seven days of the invoice date unless
otherwise agreed.
GUARANTORS You should direct any queries about rent payments to the Accommodation
All students living within University accommodation will be asked to Credit Controller, within the University’s Incomes Office by emailing
provide guarantor details. These details will need to be provided to the creditcontrol@leedsbeckett.ac.uk.
Accommodation Office when you accept your licence agreement with
us. CANCELLATIONS
Cancellations are treated differently, depending on whether you request a
The licence agreement will be between you and the University, and pre-arrival cancellation or post-arrival cancellation.
not the guarantor and the University. The guarantor will only be
contacted in instances where there may be outstanding debt for rent LEAVING RESIDENCES EARLY
or damages. If you decide to leave our residences early, please remember that when
you entered into your licence agreement, you made a legally binding
RENT PAYMENTS commitment to pay for the accommodation throughout the full letting period.
When you accept your licence agreement with the University, you You will be liable for this rent until the University or yourself can find
become liable for the duration of the licence period. The amounts another student who is an acceptable replacement and who is not already
and the due dates for payment are set out in the University’s offer of a university resident. Please be aware that this can take time, or may not
accommodation which has been sent to you. The preferred method of happen at all, depending on the time of year you depart.
payment for rent is by direct debit and you can set this up with us upon
acceptance of your licence online. Only once someone else is committed to paying for your accommodation
will you be eligible to a refund of any pre-payments you have made.
If your payment is late you may face one or more of the following
consequences: We will also deduct an administration and cleaning fee from your deposit
or any refundable rent, to cover the costs the university incurs in dealing
• The University may charge you interest. with your application for release.
• The University may terminate your licence agreement on the grounds If you leave the University, you will not automatically be released from
of non-payment. your licence agreement.
• The University may take legal action against you for unpaid rent and
interest, as well as any additional associated costs. FINANCIAL TROUBLES
If the University deems it necessary to take legal action due to non- We do understand that students often have money worries. If this applies
payment, it may result in a County Court Judgement (CCJ ) being made to you, we urge you to discuss your concerns with someone.
against you. This would negatively impact on your credit rating and
Contact our University Money and Advice Team for more information.
make it very difficult for you to obtain credit cards, loans, mobile phone
contracts, or a new tenancy with us or any other landlord in the future.
Where a student opts for early access to their room, the University will
add this to the first direct debit instalment. If we are unable to provide
you with sufficient notice to change the amount of the direct debit, the
University will issue an invoice for the additional rent charge which must
be paid within seven days of the invoice date.
6 7
YOUR HOME
AWAY FROM HOME
MAINTENANCE AND REPAIRS REPAIR CATEGORIES AND RESPONSE TIMES
Whilst we aim to provide high quality
accommodation, it is inevitable that repairs will TARGET
be needed due to fair wear and tear. If anything in PRIORITY DESCRIPTION RESPONSE TIME EXAMPLES
your accommodation needs a repair, please report
this as soon as possible on your Campus Living These would be any repairs required to
Within 24 hours
Villages Portal or by completing a maintenance avoid danger to health, a risk to the safety of
PRIORITY 1 Emergency repairs of reporting a
request form. residents or serious damage to buildings or
defect residents belongings
Please put as much detail as possible in your
maintenance request. This helps maintenance staff
respond to your problem more effectively. Repair
and maintenance requests are graded according to Within five
their priority. These would be any repairs which materially
working days
PRIORITY 2 Urgent repairs affect the comfort or convenience of the
of reporting a
residents
DELAY IN SUBMITTING MAINTENANCE defect
REQUEST
= Within 28 days
These would be anything minor that does
not affect useability of an item/room. For
PRIORITY 3 Non-urgent repairs of reporting a example, this could be painting could be
DELAY IN GETTING REPAIR defect painting works, minor joinery works, or a
cooker hood extract bulb being out
When you report a repair, maintenance staff will be entitled to enter your accommodation to
The response times for your residence are given
carry out the work, and Halls Management will give them access if you are not there.
on the next page and are also provided by Halls
Management at the start of your licence.
If for any reason Halls Management cannot meet
the response time, they should try as soon as
possible to give you a timescale for your repair.
8 9
LIVING IN A SAFE BE RESPONSIBLE FOR YOUR
OWN SECURITY
ENVIRONMENT • Always lock bedroom and flat doors
• Don’t pass your keys onto others
As you start settling into your new home, • Don’t leave windows open whilst you are out
you’ll want to make sure you are living in
• Don’t allow someone to enter the building
the safest possible environment. Here are
after you at any time—even if you think
a few helpful hints to ensure you do this:
they are a resident
• Let someone know where you’re going, and
FIRE SAFETY when you’re expected back
• Do not tamper with the fire prevention or
protection equipment provided—this is fitted • Be ready to speak to Security and provide
for your safety, and tampering with this is your identity if asked by a member of staff
illegal and a breach of the standard terms As a student of the University, you agree to
and conditions of residence and the Student comply with the University Health and Safety
Code of Conduct. Tampering with any fire Policy.
equipment is taken extremely seriously by
the University and Halls Management
• If you have a fire in your flat, or have used
your fire protection equipment as a result, you YOUR WELFARE
must report this straight away to the Out of
Hours Team—within 24 hours of the incident DOCTORS AND DENTISTS
Get yourself registered with a doctor and a
• Make sure any electrical appliances that
dentist as soon as you can - you never know
you bring to the residence are safe and
when you might need them. A list of local
carry the appropriate British Standard
doctors is available from reception. Contact
number/Kite mark or CE mark
your Residence Life Team for further
• Never deep fry—whether in a chip pan, information.
sauce pan, or deep fat fryer—the risk of
If you are diagnosed with a contagious
fire is far too serious
or reportable disease, you must inform
• Never use candles or incense the Halls Management Team and our
• Do not smoke, vape, or use e-cigarettes University’s Residence Life Team
inside the building—designated smoking immediately for advice.
areas are provided on site. As a student
at the University, you must at all times ACCIDENT REPORTING
comply with the University’s No Smoking If there is an accident at the residence
Policy in all parts of the residence involving you or someone visiting you,
• No additional heaters are allowed in and an injury occurs, please tell us by
the residence completing a short incident report form,
available from reception. If you need to call
• Do not bring items prohibited by the
an ambulance, either for yourself or one of
licence agreement (for example: replica
your flat mates, make sure you also call the
weapons; candles; shisha pipes)—The
Reception or Out of Hours team and advise
University or Halls Management may
them that an ambulance will be coming to site.
confiscate an item which presents a health
and safety hazard
YOUR
10 11
RESPONSIBILITIES
We expect that from the day you arrive COMMUNAL DAMAGE MAKING CHANGES TO YOUR ROOM PARKING
until the day you leave, you will take You will be responsible for the cost of The Standard Terms and Conditions There is no car parking available on site
good care of your new home. Here are a repairing or replacing any item you of Residence do not allow you to make at Arena Village. We encourage those who
few things to remember. damage, and a proportion of any shared alterations to your room. Please don’t have cars to leave them at home. You will
areas or their contents that are damaged, redecorate it, put up shelves, fix aerials have no problem getting around Leeds -
CLEANING unless we can find out who is responsible or satellite dishes, alter the wiring or excellent public transport and cheap taxis
You are responsible for keeping your for the damage. plumbing, put additional locks on your door make for an easy commute to university
room clean and jointly responsible for or make any other alterations. If you do, and places around Leeds.
the communal areas in your flat. It’s PARTIES you will be liable for the costs of putting the
a good idea to set up a cleaning rota There are obvious risks associated room back to its original condition. CYCLE STORAGE
early on so that you can stay on top of with having a party within your flat— Cycle storage is available. We recommend
We have a range of rooms that are
it.The University arranges cleaning for damage is more likely to occur, any that you keep your bike securely locked
already adapted for use by students
the areas of residence outside flats and costs incurred due to your party will be inside the bicycle store when not in use.
with disabilities so please discuss your
provides mops, buckets and brushes charged back to you, and any guests are Contact reception to have the fob activated
requirements with us.
for students to use within their flats. If your responsibility. It is worth checking for use of the bike store.
the flat is not cleaned to a reasonable Feel free to fix posters by using non-
with Halls Management about particular
standard, the University or Halls marking sticky stuff. If your posters
restrictions on parties at your residence.
leave marks on the walls or furniture
LEAVING FOR THE HOLIDAYS
Management will notify you and give Your licence agreement is for a
We discourage advertising parties you could be charged for redecoration or
you a reasonable opportunity to bring continuous period, so there is no need
publicly—especially on the internet, as replacement costs.
the accommodation up to scratch. If on for you to leave during the Christmas and
you will be responsible for everyone at
a re-inspection the accommodation is Please do not remove furniture from Easter vacations if you don’t want or need
your party. Don’t invite anyone whom you
still below the required standard, the your bedroom or flat. Again you could be to. You are required to leave on the last
don’t know.
University will be entitled to engage charged for the replacement of this. day of your licence and because it is not
professional cleaners and recharge the
cost to you. The cost of cleaning shared
TV LICENCE CONFISCATED ITEMS
an assured shorthold tenancy, no notice to
Should you choose to bring a TV for the quit is required to bring it to an end. If you
areas will be divided equally among the The University has the right to confiscate are likely to need accommodation during
communal area of your flat, it is your
students using them. items which are unlawful, or which the summer vacation, you should contact
responsibility (jointly with the other
present a serious or persistent risk to the the Accommodation Office, who may be
students) to obtain a valid TV licence if
INSPECTIONS you choose to watch it.
health, safety or welfare of the student or able to help you.
The University arranges inspections other people. In many cases the university
around three times a year. If you are not If you also have and watch a TV in your and Halls Management will warn the
complying with your licence agreement, bedroom or watch and download BBC student that the item is not permitted and
the frequency of the inspections can programmes on iPlayer (live, catch up ask them to remove it.
be increased. The University or Halls and on demand), you will be responsible
Management will give at least seven days for obtaining an additional TV licence for POST
notice before an inspection and it is your that space. Each flat has its own lockable post box and
responsibility to make sure your bedroom The University will arrange for licences you will be given access details on arrival.
and flat are in the condition that your for televisions in any common rooms Please note that Royal Mail deliver all
licence agreement requires. which are not within a flat. Failure to have letters into these post boxes directly. Large
a current television licence could mean packages or items delivered by courier
LAUNDRY you would be liable for prosecution. services will be signed for at the reception,
You are responsible for doing your own which are available to collect during office
laundry. Laundry facilities are available hours. We’re not able to tell you when a
on site. You can find more information delivery has arrived, so make sure to check
about this upon arrival. at reception.
12 13
RESPECTING THOSE
A flat agreement is a great way to head for your guests at all times, until they
off disputes before they arise by taking leave the residence.
time to discuss your expectations with
one another. You will find a flat agreement ROOM SWAP
AROUND YOU &
in your kitchen upon arrival, and we If you want to swap rooms with someone
encourage all flatmates to complete else, or move to a different room, you
this together within the first week. By should first discuss your request with a
member of the Residence Life Team. You
YOUR NEW HOME
completing this agreement and having an
open discussion, you will learn a lot about will be emailed a form to complete that
your new flatmates, but more importantly asks why you want to move and what your
this will give you a foundation of what is preferences are. Being flexible in your
expected of each other within the flat. requirements will help widen the range of
Living with others isn’t always as easy as you might think. rooms available to you.
Each student has different expectations of university and what they NOISE We cannot always guarantee a successful
hope to gain from their experience within residences. We hope to work We all understand that students like to move, but everything will be done to try
together with you to provide a positive experience for all. celebrate and enjoy themselves, but it is and accommodate your request. If you
important to remember the impact your do move, you will need to pay a charge
behaviour may have on others around you. to cover the additional administration,
If you plan on having a party, or a gathering, inspection, and cleaning costs which the
COMMUNICATION, be considerate of your flatmates and let
them know. As a general rule, quiet hours
transfer involves.
CONSIDERATION AND operate from 23:00 to 07:00 Sunday to STUDENT CODE OF CONDUCT
Thursday and between midnight and 08:00 The Student Code of Conduct applies to
COMPROMISE on Friday and Saturday nights. all our students, whether they live in our
Please keep in mind that not everyone will accommodation or not. The aim of the Code
INTER-TENANT DISPUTES is to prevent the behaviour of individual
It can take a while to settle into be on the same schedule. Just because
you don’t have early morning lectures, that students from harming other students,
new surroundings, living with
doesn’t mean nobody else does. Please causing damage to property, or interfering
people you don’t know very well,
ensure you aren’t disturbing those around with the work of the University. You must
and it can be stressful having
you who are trying to study or sleep. comply with the Code, as well as the terms
to fend for yourself. Arguments
of your licence agreement.
can flare up quickly, but it is Noise can cause serious distress, and in
important to remember that they some instances excessive and constant The University has the power to fine
are just arguments and keep noise can ruin a student’s experience students for breaches of the Code. This is
them in perspective. within halls. If you are struggling with in addition to any action that may be taken
a constant noise issue, please don’t against you for breaches of your licence
During your period in residence,
hesitate to contact the Residence Life agreement. Examples of fines are set
you may find that you have
Team about this, or call the emergency out in the table on the following page. No
some issues with some of your
24-hour security number at the time the allowances will be made for students who
flatmates. When issues arise
noise is occurring. The security number were under the influence of any substance,
in flats, we firstly recommend
for your site is detailed at the back of this including alcohol, at the time a breach of the
that you try and resolve them
handbook under ‘Useful numbers’. Code occurred. Aggression will be treated
yourselves. If you are finding
as an aggravating factor and may lead to a
this challenging, the Residence
Life Team can act as mediators,
GUESTS more serious sanction than the ones shown
Occasional overnight guests are allowed, in the table.
offer guidance, and simply give
however we do not allow long-term For serious or persistent breaches of the
suggestions on how to try and
guests. Be considerate of your flatmates licence agreement and/or of the Code, the
resolve your dispute.
and let them know when you may have University may take action to terminate your
guests to stay. When you bring or invite a licence agreement.
guest to the residence, you are responsible
14 15
BEHAVIOUR
IMPAIRING FIRE SAFETY
EXAMPLE OF SANCTIONS
COVID-19
We all have a personal responsibility to
• Tampering with smoke/heat detectors • Maximum fine of £100
protect the safety of all students, staff
• Smoking in a non-designated area • Maximum fine of £100
and the local community. Please follow
• Tampering with a fire blanket • Warning + damage costs all the measures in place to minimise
• Deliberately activating a fire alarm • Maximum fine of £100 the risk of spreading COVID-19. We’ll
• Unattended cooking • Maximum fine of £100 implement the latest government
• Causing a fire • Maximum fine of £500 guidance to create a COVID-19 secure
living environment and we’ll be here to
DAMAGE TO PROPERTY support you and look after your wellbeing,
• Damage to furniture and fittings • Payment to replace or fix welfare and safety.
• Serious damage to property fittings • Maximum fine of £500 Please treat flatmates and other students
• Vandalism • Maximum fine of £100 with respect and keep communal spaces
• Jumping in lifts • Payment of call out charge clean and hygienic. Take personal
responsibility for your actions and those
OFFENSIVE/ABUSIVE BEHAVIOUR of your visitors.
• Use of inappropriate language • Maximum fine of £100 If you believe that you have symptoms,
• Use of discriminatory language • Maximum fine of £500 or have been diagnosed with coronavirus,
• Harassment/bullying • Maximum fine of £500 or are aware of any students affected,
please contact the Student Advice Hub:
VIOLENT BEHAVIOUR Tel: 0113 812 8507
• Aggression towards staff/students • Maximum fine of £500
• Maximum fine of £500 Email:
• Possession of a weapon
student.coronavirus@leedsbeckett.ac.uk
• Fighting • Maximum fine of £500
• Threatening behaviour • Maximum fine of £500
DISHONEST BEHAVIOUR
• Theft • Fine of up to £100
• Lying to a staff member • Fine of up to £100
• Obstructing a staff member’s duties • Fine of up to £100
ANTI-SOCIAL BEHAVIOUR
• Unacceptable levels of noise • Warning
(music/shouting)
• Possession or use of illegal drugs or • Maximum fine of £500, potential legal
new psychoactive substances action
COVID-19
• Breaking government guidance • Written warning
+ maximum fine of £100
• Failing to self-isolate • Maximum fine of £100
16 17IT’LL FLY BY…
The year is over and it’s time to
DEPOSIT DEDUCTIONS
Deposits are returned to students after
all keys/cards/fobs have been returned
and the final room inspection has taken
COMPLAINTS
If you have a complaint about the facilities
wrap up some loose ends. place. The University aims to process your management of your accommodation,
deposit within 28 days of the end of the please write to:
MOVING OUT licence, but sometimes this process can
Halls Manager
At the end of licence, it is important that take longer.
Arena Village
you leave your room in the same condition
Deposit deductions can be made to Jacob Street
as you found it. The University is entitled
compensate the University for breaches of Leeds LS2 8BR
to charge for the proper and reasonable
your licence agreement. These include:
costs of clearing and cleaning your room
if you do not leave it in the condition • Lost/replacement keys If you have a complaint about charges or
required by the licence agreement, so • Damage caused to your room/shared deductions made from your deposit you
save money by doing it properly yourself. areas within flat/communal areas must put your complaint in writing within
within property by you or your guest four weeks of the end of your licence
If you leave any valuables behind by period to:
accident, we will try to make contact with • Your bedroom/flat is left unclean
you to arrange for you to collect the item, • Rubbish is left within your room/flat Email:
which you must do within two weeks of accommodationbond@leedsbeckett.ac.uk
If you leave your bedroom and flat in a
the end of the licence period. similar condition to the way in which you If you have a complaint about a member of
If you want us to forward it to you, this will found it upon your arrival then you should the Residence Life Team not dealing with an
be at your own risk and we may require have no worries! issue, please put your complaint in writing to:
you to pay the postal charges before Residential Services Manager
agreeing to send the item to you. STAYING WITH US? Leeds Beckett University
If you decide you want to stay with us for
If we cannot contact you, or if you have Calverley Street
another year, be sure to contact the
not collected it or sent postage costs to Leeds
Accommodation Office in good time about
us to us within two weeks of the end of LS1 3HE
re-applying and they will provide you with the
the licence period, we may dispose of the Email: reslife@leedsbeckett.ac.uk
necessary details and application deadline.
item by what seems to us to be the most
If you have a query about your residential
appropriate means. This may include POST (FORWARDING) agreement or room allocation, please
giving it to charity or, if you owe us money, Please remember that neither the University contact the Accommodation and Residential
selling it and using the proceeds towards nor Halls Management are responsible for Services either by telephone or in writing:
payment of your debt. forwarding or redirecting any post after
you leave your residence. Please make sure Tel: 0113 812 5972
We will dispose of items which are not of
you redirect all your post before leaving Email: accommodation@leedsbeckett.ac.uk
obvious value, including clothing, without
contacting you. at the end of your licence. The Royal Mail If you would like to discuss any matters in
offers a service for redirecting mail— respect of your welfare or that of others, or if
RETURNING KEYS details are available from the Post Office. you have any concerns or queries about your
Please return your keys to the main experience in halls, please do get in touch
reception office at your residence, on or FEEDBACK and a member of the Res Life Team will be
before the last day of your licence. If keys We welcome any comments, suggestions, or happy to help.
need to be recut so that we can re-let the complaints from students within residences.
Please help us continue to improve our service, Email: reslife@leedsbeckett.ac.uk
room, we will pass the cost on to you,
together with a reasonable charge to and email any feedback you have about
cover our administration costs. your stay to leeds@clvuk.com.
This will help us to improve our services
year after year!
18 19INVENTORY
Please see a copy of your Residence Inventory here.
INFORMATION DAMAGE CHARGES
Please see a copy of your Residence Charge List here.
The charge list is supplied to you, as part of this resident handbook, so that you are fully
aware at the point of signing your licence agreement what the potential costs are for
replacement or damaged items.
USEFUL NUMBERS
Ambulance, Police, Fire Services 999 (for Emergencies)
Accommodation and Residential Services 0113 812 5972
Student Advice 0113 812 3000
Student Wellbeing Team 0113 812 8507
Student Money Support and Advice 0113 812 5593
Students’ Union Advice Service 0113 812 8400
Incomes Section 0113 812 5953
International Students Advice 0113 812 5735
Disability Advice Team 0113 812 5831
Leeds Beckett Security (Headingley Campus) 0113 812 3165
Leeds Beckett Security (City Campus) 0113 812 3154
Arena Village Reception 0113 887 0140
Arena Village Emergency Security 07921 897 498
The University’s full postal address is:
Leeds Beckett University
Calverley Street
Leeds
LS1 3HE
ADDRESSES FOR RESIDENTIAL ACCOMMODATION
Arena Village
Jacob Street
Leeds LS2 8BR
20 21
PHOTO CREDIT: BRIAN CLECKNERCONTACT DETAILS
Accommodation and Residential Services
Tel: +44 (0)113 812 5972
Email: accommodation@leedsbeckett.ac.uk
www.leedsbeckett.ac.uk/accommodation
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