Avis total transport solution - Southern Africa Directory 2012/2013 - Visit www.avis.co.za or call +27 (0) 861 021 111
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Avis total transport solution
Southern Africa Directory 2012/2013
Visit www.avis.co.za or call +27 (0) 861 021 111
1
Contents Avis Rent a Car 2 Vehicle Guide - South Africa 3 Vehicle Guide - Namibia 5 Vehicle Guide - Botswana 7 Reservation Procedure 8 Renter / Additional Driver Requirements 9 Pick-up and Drop-off Process 9 Cancellations / No Shows / Penalties 9 Additional Charges 9 Waivers and Liabilities 12 Cross Border Procedures 13 • From South Africa and Namibia Emergency Medical Assistance 15 Optional Extras • GPS 16 • Satellite Phone 17 • Avis Touring Atlas 17 Avis Luxury Cars 18 Avis Chauffeur Drive 20 Avis Point 2 Point 22 Avis Coach Charter 24 • Avis Coach Charter Fleet 25 • Reservations Procedure 26 Avis Cares 27 Emergency Roadside Service 29 Medical Assistance • South Africa 29 • Namibia 29 • Botswana 29
Vehicle guide - South Africa
Note:
All vehicles are right hand drive and models are subject to change without notice. The vehicle
features referring to the number of passengers and bags are estimates only.
The key to the Avis Fleet:
Passengers Medium bags Small bags Tank capacity Carbon emissions
Economy Manual Intermediate Automatic
Avis Rent a Car is the leading car rental company in Southern Africa. Our • 5 Door • 4 Door
success is underpinned by the personal commitment by each staff member • Air-Conditioning
• Power Steering
M
• Air-Conditioning
• Power Steering
E
to exceed your expectations at every interface. • Central Locking
• Radio/CD
• Central Locking
• Electric Windows
• Airbags • Radio/CD
• Manual • Airbags
VW Vivo Toyota Corolla Sedan • ABS
or similar or similar • Automatic
4 2 1 45 unleaded 147 GM/km 4 3 1 55 unleaded 165 GM/km
Compact Manual Full Size Automatic
• 5 Door • 4 Door
• Air-Conditioning • Air-Conditioning
• Power Steering
• Central Locking
B • Power Steering
• Central Locking
F
• Radio/CD • Electric Windows
• Airbags • Radio/CD
• ABS • Airbags
VW Polo Hatch • Manual
Honda Accord • ABS
or similar or similar • Automatic
4 2 1 45 unleaded 144 GM/km 4 3 1 60 unleaded 184 GM/km
Intermediate Manual Premium Automatic
• 4 Door • 4 Door
We Try Harder, by providing you with: • Air-Conditioning • Air-Conditioning
• Power Steering
• Central Locking
C • Power Steering
• Central Locking
G
• Electric Windows • Electric Windows
• A range of products and services to meet your travel needs. • Radio/CD • Radio/CD
• Airbags • Airbags
• A wide selection of vehicles to suit your driving needs and budget. Toyota Corolla Sedan • ABS
Mercedes-Benz C Class • ABS
or similar • Manual • Automatic
• A nationwide footprint that extends across Southern Africa.
• Helpful and friendly Brand Ambassadors displaying the “We Try Harder” spirit.
4 3 1 55 unleaded 138 GM/km 4 3 1 60 unleaded 180 GM/km
• Advanced technology, which provides our customers with immediate reservation
confirmation worldwide.
• Locations that deliver and collect vehicles on request. Intermediate Automatic Full Size Automatic
• Emergency roadside service with the Avis Breakdown and Emergency in the event of an • 4 Door • 4 Door
• Air-Conditioning • Air-Conditioning
accident or breakdown (refer to emergency numbers on inside back cover). • Power Steering
D • Power Steering
H
• Central Locking • Central Locking
• Emergency medical assistance supported by Europ Assistance in South Africa, Namibia, • Electric Windows • Electric Windows
• Radio/CD • Radio/CD
Swaziland and Lesotho. Hyundai Accent • Airbags
New BMW 3 Series • Airbags
• ABS • ABS
• Emergency medical assistance supported by MRI Limited in Botswana. or similar • Automatic or similar • Automatic
4 2 - 42 unleaded 155 GM/km 4 3 1 60 unleaded 184 GM/km
2 3
Vehicle guide - South Africa Vehicle guide - Namibia
Note:
All vehicles are right hand drive and models are subject to change without notice. The vehicle
features referring to the number of passengers and bags are estimates only.
The key to the Avis Fleet:
Passengers Medium bags Small bags Tank capacity Carbon emissions
Full Size / SUV 4x2 Automatic People Carrier 8-Seater Manual Economy Manual Standard Automatic
• 4 Door • 4 Door • 5 Door • 4 Door
• Air-Conditioning • Air-Conditioning • Air-Conditioning • Air-Conditioning
• Power Steering
• Central Locking
I • Power Steering
• Central Locking
N • Power Steering
• Central Locking
A • Power Steering
• Central Locking
E
• Electric Windows • Electric Windows • Radio/CD • Electric Windows
• Radio/CD • Radio/CD • Airbags • Radio/CD
• Airbags • Airbags • Manual • Airbags
Toyota Fortuner • ABS
Hyundai H1 • ABS
VW Vivo Toyota Corolla Sedan • ABS
or similar • Automatic or similar • Manual or similar or similar • Automatic
5 5 2 80 diesel 248 GM/km 8 5 2 75 diesel 241 GM/km 4 2 1 45 unleaded 147 GM/km 4 3 1 55 unleaded 165 GM/km
Luxury Automatic People Carrier 5-Seater Manual Compact Manual Premium Automatic
• 4 Door • 4 Door • 5 Door • 4 Door
• Air-Conditioning • Air-Conditioning • Air-Conditioning • Air-Conditioning
• Power Steering
• Central Locking
J • Power Steering
• Central Locking
O • Power Steering
• Central Locking
B • Power Steering
• Central Locking
G
• Electric Windows • Electric Windows • Radio/CD • Electric Windows
• Radio/CD • Radio/CD • Airbags • Radio/CD
• Airbags • Airbags • ABS • Airbags
Mercedes-Benz E Class • ABS
Toyota Avanza • ABS
VW Polo Hatch • Manual
Mercedes-Benz C Class • ABS
or similar • Automatic or similar • Manual or similar or similar • Automatic
4 4 2 54 unleaded 177 GM/km 5 2 2 45 unleaded 179 GM/km 4 2 1 45 unleaded 144 GM/km 4 3 1 66 unleaded 163 GM/km
Intermediate / SUV 4x2 Manual Hybrid Manual Intermediate Manual People Carrier 8-Seater Manual
• 4 Door • 5 Door • 4 Door • 4 Door
• Air-Conditioning • Air-Conditioning • Air-Conditioning • Air-Conditioning
• Power Steering K • Power Steering P • Power Steering C • Power Steering H
• Central Locking • Central Locking • Central Locking • Central Locking
• Electric Windows • Electric Windows • Electric Windows • Electric Windows
• Radio/CD • Radio/CD • Radio/CD • Radio/CD
• Airbags • Airbags • Airbags • Airbags
Hyundai IX35 • ABS
Honda Jazz • ABS
Toyota Corolla Sedan • ABS
VW T5 Kombi • ABS
or similar • Manual or similar • Manual or similar • Manual or similar • Manual
4 3 2 55 unleaded 206 GM/km 4 2 1 42 unleaded 105 GM/km 4 3 1 55 unleaded 138 GM/km 8 5 - 80 diesel 193 GM/km
4 5
Vehicle guide - Namibia Vehicle guide - Botswana
Note:
All vehicles are right hand drive and models are subject to change without notice. The vehicle
features referring to the number of passengers and bags are estimates only.
The key to the Avis Fleet:
Passengers Medium bags Small bags Tank capacity Carbon emissions
Economy Manual Compact Manual
• 5 Door • 5 Door
• Radio/CD • Air-Conditioning
• Manual
A • Power Steering
• Central Locking
B
• Radio/CD
• Airbags
• ABS
VW Vivo Hatch VW Polo Hatch • Manual
or similar or similar
4 2 - 45 unleaded 147 GM/km 4 2 1 45 unleaded 144 GM/km
Intermediate Manual Standard Automatic
• 4 Door • 4 Door
• Air-Conditioning • Air-Conditioning
• Power Steering
• Central Locking
C • Power Steering
• Central Locking
E
• Electric Windows • Electric Windows
• Radio/CD • Radio/CD
• Airbags • Airbags
Toyota Corolla Sedan • ABS
Toyota Corolla Sedan • ABS
or similar • Manual or similar • Automatic
4 3 1 55 unleaded 138 GM/km 4 3 1 55 unleaded 165 GM/km
Intermediate / SUV 4x2 Manual Speciality / Leisure 4x4 Manual Premium Automatic People Carrier 8-Seater Manual
• 4 Door • 4 Door • 4 Door • 4 Door
• Air-Conditioning • Air-Conditioning • Air-Conditioning • Air-Conditioning
• Power Steering
• Central Locking
K • Power Steering
• Driver Airbag
N • Power Steering
• Central Locking
G • Power Steering
• Central Locking
L
• Electric Windows • Radio/CD • Electric Windows • Electric Windows
• Radio/CD • Canopy • Radio/CD • Radio/CD
• Airbags • Manual • Airbags • Airbags
Hyundai IX35 • ABS
Toyota Hilux 4x4 Double Mercedes-Benz C Class • ABS
VW Kombi • ABS
or similar • Manual Cab or similar or similar • Automatic or similar • Manual
4 3 2 55 unleaded 206 GM/km 4 7 - 80 diesel 229 GM/km 4 3 1 66 unleaded 163 GM/km 8 5 - 80 diesel 193 GM/km
Speciality / Leisure AWD Manual Speciality / Leisure 4x4 Manual Speciality / Leisure 4x2 Manual
• 5 Door • 4 Door • Radio/CD
• Air-Conditioning • Air-Conditioning • 4x2 Single cab
• Power Steering
• Central Locking
M • Power Steering
• Driver Airbag
N • Manual
J
• Electric Windows • Radio/CD
• Radio/CD • Canopy
• Airbags • Manual
Honda CRV • ABS
Toyota Hilux Double Toyota Hilux
or similar • Manual Cab or similar or similar
4 3 2 58 unleaded 225 GM/km 4 7 - 80 diesel 229 GM/km 2 7 - 80 diesel 229 GM/km
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Reservation Options Renter / Additional Driver Requirements
• Reservation Centre in South Africa • Unendorsed driver’s licence valid for a minimum of one year.
Tel: +27 11 923 3660 / +27 (0) 861 021 111 • A minimum age of 18 years applies and renters must have an unendorsed licence for a
Fax: +27 11 923 3683 minimum of 1 year.
Email: reservations@avis.co.za • International driver’s licence is advisable.
Applicable to South Africa, Lesotho, Swaziland, Namibia and Botswana.
• Avis booking engine
Personalised microsites with Avis account / Avis assigned number and rates
Pick-up and Drop-off Process
• GDS options:
Galileo / Worldspan / Amadeus
Pick-up process – renter collecting vehicle
Help Desk in South Africa
The renter is required to provide a valid:
Tel: +27 11 923 3659 / 3694
• Voucher issued by Tour Operator (if applicable)
Fax: +27 11 923 3683 (For attention of the GDS helpdesk)
• Confirmation from microsite booking (if applicable)
Email: avisgds1@galileosa.co.za
• Driver’s licence
• Passport
The following information must be provided when making a reservation: • Credit Card
• Customer’s name
• Pick-up location, date and time The renter is advised to check the vehicle thoroughly before leaving the Avis location or on the delivery
• Drop-off location, date and time of the vehicle. In case of any damage, the renter should notify the Rental Sales Agent, in order for it to be
• Flight details noted before departure.
• Car group / SIPP code
• Avis account number and voucher number (if applicable) Drop-off process – renter returning vehicle
• IATA / Avis assigned number (if applicable) • Renters are advised to return the vehicle with a full tank of fuel. If the tank is not
• Rate code: The information in the reservation must correspond with the information on the full on return, an estimated fuel charge will apply.
voucher. Rate codes determine the amount invoiced. • The renter must allow enough time for the vehicle to be thoroughly inspected for
any damages to the body, tyres, rims and hubcaps. If this is not complied with, any
damages noted will be charged as per the terms and conditions of the rental
agreement.
• Keys should be returned to Avis employees in uniform or dropped in the Avis-marked
Payment Options drop safe at selected locations which have this facility.
• The renter can obtain a copy of the invoice at the Avis location.
Applicable to South Africa, Lesotho, Swaziland, Namibia and Botswana.
Avis Account
Account applications may be done in the country of origin and will be billed in the applicable currency.
Alternatively, a Rand based account can be opened with Avis South Africa.
Non-Cancellation Fees
Once the account is opened, Avis vouchers will be issued. Alternatively, a tour operator may use their
own vouchers provided the required information is given. Electronic vouchers can also be set up on the • The number of rental days reflected on any specific voucher will be billed to the Tour
Avis microsite. Operator, irrespective of whether the renter curtails the rental before the termination
date.
Nett and gross rates can be booked on the Avis Account. When booked on nett rates, a customer is • A cancellation fee, equivalent to one days rental charges, will be levied on all refund
required to produce his Credit Card for any additional charges. applications.
• A non-cancellation fee of R900 (nine hundred Rands) / N$900 (nine hundred Namibian
Billing is done via the Avis Wizard system and invoices are generated according to the information Dollars / nine hundred Botswana Pula) will apply to the tour operator for rentals where the
provided on the reservation and voucher. It is essential that all information is correct, especially the rate reserved vehicle is not collected by the customer. In Namibian outlying locations where a
and car group code which determines the amount invoiced. delivery fee would have been applicable, double the delivery fee will be charged.
Applicable to South Africa, Lesotho, Swaziland, Namibia and Botswana.
Statements and invoices are available electronically by means of e-invoicing.
Payment to Avis is due within 30 days of receipt of the monthly statement.
Additional Charges
Credit Card All additional charges are applicable to South Africa, Namibia, Swaziland, Lesotho and Botswana.
A customer booked on gross rates can pay Avis directly by Credit Card. The tour operator should • Additional charges must be paid at time of rental at the counter with the renter’s
provide their Avis Assigned Number on reservation in order to earn the applicable distribution fee on the Credit Card.
rental. • Debit Cards are not accepted.
• Refer to the additional charges table with the rate sheet.
8 9
Additional driver fee Traffic fine administration fee
This charge is applicable to each additional driver, per rental. All additional drivers must be listed on the All camera fines and unpaid parking tickets are sent to us in the name of our proxy. The onus is on Avis
applicable rental agreement and will be required to produce their driver’s licence at the rental counter. to provide the details to the relevant traffic authority, who will then re-issue the fine to the name and
The additional driver must meet the minimum requirements. If an unlisted driver damages a vehicle, address of the renter on the Rental Agreement.
is involved in an accident, or theft of the vehicle, the renter will be liable for full damage / replacement
costs. Tyres, rims and hubcaps
Note: No more than 2 additional drivers per rental will be allowed. Customers are required to replace any damaged tyres with an exact / similar tyre at their own cost. If
the customer does not replace a damaged tyre, Avis will replace the tyre and charge the customer. No
After-hours fee repaired tyres are accepted. Damage and repair is not covered by the acceptance of waivers unless
An after-hours fee will be charged to renters wishing to collect or return their Avis vehicle before or after included in the rate.
official trading hours.
Note: In Namibia there will be a charge per kilometer from the nearest Avis rental location for
Child safety seats delivery of replacement tyres.
This is available from most locations for children up to the age of five years. It must be requested at time
of reservation and the age of the child specified, so that the correct seat can be allocated. Fitment of Under-carriage and water damage
these will be the responsibility of the renter. (72-hour advance reservation is essential for this service) Any under-carriage or water damage caused to the vehicle during the rental is not covered by the
acceptance of waivers unless included in the rate.
Claim-administration fee
This is charged in the case of damage and / or theft / loss of the vehicle or part thereof. An Valet
administration fee is charged for any loss incurred by Avis, in terms of additional work and time taken Vehicles need to be returned in the same condition in which the customer received the vehicle. If this is
to process the claim. Items included in the fee are insurance-assessor fees, quote gathering and legal not the case it will be up to Management’s discretion to charge a full valet.
services. This fee is charged in case of damage / theft when standard or super waiver rates have been
taken. Personal Accident Insurance (PAI)
This applies in the event of specific injuries sustained as a result of an accident in a rented vehicle,
Delivery / collection charges within the agreed rental period. Personal Accident Insurance (PAI) is a reimbursement policy subject
An applicable fee will be charged for delivery and collection within a 25km radius of the closest Avis to policy rules and conditions (i.e. the renter must pay the expenses, provide proof and will then be
office. If greater than 25kms, a charge per kilometre will apply. This service is also offered after hours, on refunded in terms of the policy rules). Purchase of PAI as indicated on the rental agreement, constitutes
public holidays and weekends at an additional charge. an acceptance of the benefits of the PAI policy and other accompanying arrangements if any, procured
by the company for the renters benefit - but subject to all the terms and conditions of that policy and the
Fuel other accompanying arrangements, if any.
The customer receives the vehicle with a full tank of fuel. If the vehicle is returned with a full tank of fuel
no charge is applicable. If the vehicle is not returned with a full tank, the customer will be charged the The renter who accepts PAI, as well as all other passengers in the vehicle, will be covered for accidental
applicable amount to refill the tank, this cost will be deducted from the rental deposit. bodily injury while driving, riding in, getting into our out of the Avis vehicle. Coverage is in effect up
to “return date” indicated on the rental agreement or any Avis approved extension. The insurance will
One-way charges apply to persons up to the age of 75. The death benefit in respect of person under 15 years of age
A one-way fee will apply when a vehicle is picked up and dropped off at a different location in Southern shall be limited to R10,000 (South Africa) or N$10,000 (Namibia). Subject to a limit of R1 000 000 (South
Africa. Africa) or N$1 000 000 (Namibia) in respect of any one vehicle. The benefit will be divided equally among
all occupants of the insured vehicle. PAI insurance is available in Botswana upon request.
Rental contract fee
This amount is charged per rental contract for administering the legal requirement of storing them for a Avis shall not under any circumstance have any liability to the renter for any of the benefits under that
period of five years. policy. Details of the extent of cover and the policy are available in the PAI brochure available at all
rental locations. The renter shall in any event, be deemed to be aware of and accept all the terms and
Sandblasting conditions of the policy.
Should customers be travelling in the vicinity of the coastal areas, special care must be taken with
regard to weather conditions, as sandstorms do occur. Damage as a result of this is not covered by the For any further information, contact the Avis call centre. In terms of FAIS, Avis is not allowed to give
acceptance of waivers, unless sandblasting damage cover is included in the rate. advice to the customer when selling PAI. Avis may only highlight the facts included in the brochure.
Spare tyres for Namibia only What are the benefits of PAI?
Second-spare tyres are available and should be requested 72 hours in advance • Death benefit • Repatriation
• Refundable deposit per tyre will apply. • Medical expenses • Accident support
• Rental amount per day (non refundable) will be charged regardless if the customer has • Transport / Accommodation
used the tyre or not.
The above applies to all car groups, except for Group N. What is not covered by PAI?
Group N is fitted with a second-spare tyre. No deposit and no additional charge per day applicable. • Any claim if you are over 75 years of age.
• Accidents that happen outside the Republic of South Africa, Namibia, Zimbabwe, Lesotho,
Swaziland or Mozambique.
10 11
• If you or any other driver of the rental vehicle is driving under the influence of alcohol or
narcotics at the time of the accident. Cross border procedures
• If the claim arises from war or similar hostility or if you or your passengers are participating in a
riot.
• If the rental vehicle is carrying more passengers that the number of seatbelts fitted at the time Cross border rentals
of the accident.
• An injury or illness which arises more than 24 months after the accident. Countries you are Countries you are not
• Any claim unless every person injured submits to a medical examination and is prepared to allowed to enter allowed to enter
undergo treatment when reasonably required to do so. South Africa
Namibia
Zambia
Angola
• Any claim arising from suicide, attempted suicide, intentional self-injury or which is caused Swaziland Malawi
directly from an existing physical defect or other infirmity. Lesotho
Botswana
Mozambique
Zimbabwe
• Any claim that is under dispute if you have not instituted legal action within 6 months of having
your claim rejected. Procedures
Insurance
Additional cost
Road taxes
Waivers and Liabilities Cross border fees
One-way fees
Avis car rental SA rates include limited coverage of passenger liability and third party motor liability. This
Liability
cover is subject to the terms & conditions of the Avis policy & waivers as is customary in this country.
Cover for loss by fire is also included together with cover for damage to the Avis car but may not include
loss or damage through civil unrest. Cross border rentals from South Africa and Namibia
Point 1: Cross border procedures
Collision Damage Waiver (CDW) • From South Africa to: Namibia, Swaziland, Lesotho, Botswana and visa versa
For the customer’s peace of mind, Avis offers a choice of waivers for their protection in the event of A letter of authority for cross-border rentals must be requested and obtained by the customer
accidental damage to the vehicle: at the time of collection of the vehicle. If this is not obtained, Avis cannot be held responsible if
• Standard Collision Damage Waiver: In the event of an accident or damage to the vehicle, the the customer is refused entry.
renter is responsible for the specified amount as indicated on the rate sheet for repair to or • From South Africa and Namibia to: Zimbabwe and Mozambique
replacement of or part thereof (or the cost of damage repair, whichever is the lower). No vehicles are permitted to enter Zimbabwe or Mozambique.
• Super Collision Damage Waiver: A lower, non-waiverable liability amount will apply. • From Namibia to: South Africa, Swaziland, Lesotho and Botswana.
• Maximum/Premium Collision Damage Waiver: By choosing this option the renter will not be Every vehicle going into one of the above-mentioned countries must have a “NAM” sticker on
responsible for any liability amount (Unless breach of contract applies). the back of the vehicle. The customer is requested to verify this before leaving the Avis location.
Declining CDW means that the renter will be liable for the full amount of damages incurred or the A letter of authority for cross-border rentals must be requested and obtained by the customer
specified liability amount as reflected on the Rental Agreement. Authorisation will be gained to secure at the time of collection of the vehicle. If this is not obtained, Avis cannot be held responsible if the
the liability amount from the renters credit card for the duration of the rental. customer is refused entry.
NOTE: In the event of an accident or damage occurring while the vehicle was not driven by the renter, Point 2: Cross-border road tax toll fees
or other authorised driver as nominated on the rental agreement, the renter will be responsible for the The below road tax toll fees are paid by the customer directly at the appropriate border:
full damage to or loss of the vehicle, if the vehicle was driven on unsuitable roads, the renter was driving • From South Africa to: Namibia
negligently or if no other car, animal or object was involved. All vehicles entering Namibia are subject to a road levy. This is payable in CASH in
Namibia Dollars or Rands to Namibian officials when crossing the border. The road-levy
Theft Loss Waiver (TLW) receipt must be kept and upon termination of contract be submitted at the Avis counter. Should
• Standard Theft Loss Waiver: If the vehicle or part of it is stolen while in possession of the the customer not submit this cross-border road-levy receipt at the Avis counter their rental
renter, he/she will be responsible for the specified amount indicated on the rate sheet for agreement will be charged with the applicable amount. Road levy is subject to change without
repairs to or replacement of or part thereof. prior notice. Permit – allowed up to 3 months – if staying in Namibia for longer and are on a
• Super Theft Loss Waiver: A lower non-waiverable liability amount will apply. work permit, then a provisional payment of duties valued at 16.5% value of car has to be paid
• Maximum/Premium Theft Loss Waiver: By choosing this option the renter will not be to customs. The work permit must be shown on the passport and a letter from the company in
responsible for any liability amount (Unless breach of contract applies). Namibia showing that you will be working for them.
Declining TLW means that the renter is liable for the full amount of loss or the total responsibility amount ZA Sticker- will be supplied by Avis
as reflected on the Rental Agreement. Authorisation will be gained to secure the amount of the liability • From South Africa to: Lesotho and Swaziland
for the duration of the rental from the renters credit card. Personal belongings in the car are not covered. No additional road tax charges apply.
• From South Africa/Namibia to: Botswana
Windscreen, Tyre Damage Waiver (WTDW) Valid passport
This is an additional waiver offered as an option to the customer at the time of reservation or at the rental Vehicle registration papers Border charge: Vehicle registered in the SACU - SA, Namibia, Botswana,
location. Should the renter take up this option there will be no liability for any damage to the windscreen, Lesotho & Swaziland are charged the following fees:
and tyres of the vehicle. P50 – RTP Road Permit (P90 charged if a return trip – P50 is for a single entry)
P20 – NRF Road Fund - Safety Token (valid for 1 year - The P20 tax is paid yearly and expires on
Costs subject to change without prior notice. the 31st December each year
12 13
Emergency Medical Assistance
Emergency medical assistance is available to customers who have accepted Personal Accident
Insurance (PAI).
South Africa, Namibia, Swaziland and Lesotho supported by Europ Assistance:
• 24-hour medical advice service
• Emergency dispatch of response vehicle or ambulance
• Inter-hospital basic and intensive-care ambulance transfers
• Air-ambulance transfers to the dispatch of emergency medicines or blood
• Medical-assisted repatriation to the patient’s place of residence
• Help for stranded minors
• Emotional support and counselling
Cover is for medical expenses following an accident whilst in the rented vehicle, for the driver or
passengers where Personal Accident Insurance (PAI) is taken as part of the rental contract. Cover is
limited to a maximum of R250 000 per rental vehicle and is limited to costs not recoverable from a
medical aid, health scheme or travel policy.
Botswana supported by MRI Limited:
• MRI Botswana Limited offers Roadside Assist, a product where you, the motorist can
experience worry-free travel with the peace of mind that help is only a phone call away.
• Our 24-hour, 7 days a week, 365(6) days a year emergency help line that is manned by
qualified call centre agents will contact the nearest service provider and request them to come
out and assist you.
• In an emergency, you can contact the help line at 3901 601 or 992 (MASCOM phones).
Note: The policy does not cover any loss from intentionally self inflicted injuries, suicide or any attempt
thereat, sickness or disease, full-time active service in the armed services of any country or declared
third party Insurance P50 – Motor Vehicle Insurance (valid for 90 days)
or undeclared war. Full details are contained in the Master Policy, which can be made available for
ZA Sticker will be supplied by Avis
inspection.
International Drivers License (recommended)
• From Namibia to: South Africa, Swaziland, Lesotho
No additional road tax charges apply.
Point 3: Cross-border fees
• A once-off fee will be applicable to cross-border rentals. In the event that a customer takes the
vehicle across the border during the rental and returns it to the pick up country. If the customer
takes the vehicle across the border and drops it off in a neighbouring country, thereby incurring
one-way fees, the cross-border fee is not charged.
Point 4: One-way cross border fees
• A one way fee will be applicable when the customer returns the vehicle to a country different to the
pick up country.
Point 5: Liability applicable to cross-border rentals
• From South Africa, Lesotho and Swaziland
Driven into Namibia, Botswana, local Collision Damage Waiver (CDW) and Theft Loss Waiver (TLW)
conditions of the country entered will apply.
• From Namibia
Driven into South Africa, Botswana, Lesotho and Swaziland, local Collision Damage Waiver (CDW)
and Theft Loss Waiver (TLW) conditions of the country entered will apply.
14 15
Optional Extras Satellite Phone in Namibia
Rental Charges:
• Free incoming calls
• Calls charged at US $2.50 per minute to anywhere in the world. US $ 10.00 per minute to other
Satellite networks
• Rental of US $9.50 per day, which includes 2 FREE minutes per day. This is on a “use or loose”
basis
• US $2.50 to retrieve voice message
• US$ 2.50 per minute for SMS
• The phone comes with an aerial extension, car charger and wall charger and portable hands-
free kit in a neat canvas bag
• Rates are charged in US$, billed in ZAR and exclude 14% VAT
Available at Avis - Windhoek and Vodashop branches only
Reserve by:
E-mail, fax or telephone
Tel: +27 (0) 21 401 1300 • Fax: +27 (0) 21 418 1309
E-mail: janine@cellucity.co.za or reservations@cellucity.co.za
GPS in South Africa, Namibia and Botswana
Method of Payment:
• Renter’s credit card only
The Avis GPS satellite navigation system unit is easily attached to the inside of the vehicle’s windscreen
• Rental deposit of R1000.00 on the credit card
and is operated through a touch screen mechanism. Users simply have to type their destination into the
• The final invoice will be issued within 7 days after return of the unit by mail and deducted from
unit and will be guided using turn-by-turn directions to their destinations in their choice of any language,
the renter’s deposit paid and should there be an amount left then this will be refunded to the
both on screen and with voice guidance.
renter’s credit card.
The Avis GPS has the latest mapping software available in South Africa and that is the most important
feature of any GPS. The customer’s GPS locations can be saved into the GPS by our expert staff and
easily retrieved later. Guidance will then start and take the customer to that location.
Avis Touring Atlas
Contained within the pages of the
Avis GPS may be reserved via all booking channels when making a reservation.
Avis Touring Atlas is a celebration of what
makes South Africa one of the worlds ultimate
Payment and invoicing is done at the rental location and will form part of the rental invoice.
driving destinations with its great roads,
awesome scenery, superb weather and friendly
locals.
The Avis Touring Atlas was designed to help
visitors explore a country that boasts a rich
cultural history along with amazing natural
diversity and beauty.
This atlas is available to all international
visitors at all Avis rental locations.
17Choose from our fantastic range:
Mercedes Audi Volkswagen Toyota BMW
C Class A3 Golf 6 Convertible Prado (4x4) 125i Convertible
E Class A5 Cabriolet Beetle FJ Cruiser 528i
E Class Convertible A8 T5 640i Convertible
M Class (4x4) Q7 (4x4) 740i
S Class TT Convertible X3
SLK Convertible X5 (4x4)
X6 (4x4)
Mini Chrysler Chrysler Porsche
Cooper Coupe Voyager Discovery Boxter
Countryman Range Rover
Range Rover Evoque
Those Little Extras
For your comfort and enjoyment, your vehicle will be equipped with a range of little luxuries to make your
journey all the more memorable, these include:
• A cooler bag with bottled water
• Music CDs selected to suit your personal preference / ipod connector
• An umbrella
On request we can also provide special items such as flowers, champagne, chocolates and balloons. If
you need anything else, we’ll be glad to assist where we can.
Avis Luxury Cars is the final piece of the puzzle to complete that perfect picture.
Where do we operate?
Experience personalised service at its best no matter what your requirement... • Cape Town • Durban • East London
• Johannesburg • Bloemfontein • Port Elizabeth
Self drive in style?
• No queue at the airport We deliver anywhere in South Africa.
• Winelands - driving with the roof down through the Franschhoek winelands in one of our
gorgeous convertibles.
Reservations Procedure for Avis Luxury Cars
Information you need when making a reservation:
• Safari - watching the African wildlife from the comfort of a Audi Q7.
• Customer’s name
• Business - arrive in style • Delivery and collection address, as well as date and time of delivery and collection
• The specific model of vehicle required
About our Vehicles
All our vehicles are less than 12 months old and have travelled no more than 60 000km. The vehicles Rates
are impeccably maintained to the manufacturer’s standards. They are fitted with vehicle management Consult with your Avis Accounts Manager
systems and all come with a radio/CD player, air conditioning, power steering, airbags and central
locking. Methods of payment
Credit card or Avis account
How do I book?
Visit www.avisluxurycollection.co.za or call our contact centre on +27 (0) 861 600 414 /
+27 (11) 923 3600 or E-mail: luxurycollection@avis.co.za
18 19Choose from our fantastic range:
Mercedes Audi Volkswagen Toyota BMW
C Class A3 T5 Prado (4x4) 125i Convertible
E Class A5 Cabriolet Golf 6 Convertible Verso 528i
E Class Convertible A6 Beetle Quantum 640i Convertible
M Class (4x4) A8 (customised for 740i
S Class Q7 (4x4) wheelchair travel). X3
FJ Cruiser X5 (4x4)
X6 (4x4)
Mini Chrysler Chrysler Hyundai
Countryman Voyager Discovery H-1
Range Rover IX35
Range Rover Evoque
Those Little Extras
You will be met by a member of the Avis Luxury Car team at the destination of your choice. (Remember,
our Luxury Car chauffeurs are dressed in classic black outfits, not the traditional Avis red). For your
comfort and enjoyment, your vehicle will be equipped with a range of little luxuries to make your journey
all the more memorable, these include:
• A cooler bag with bottled water
A professional chauffeur, the luxury vehicle of your choice and a service • Music CDs selected to suit your personal preference / ipod connector
tailored to your personal itinerary – Avis Chauffeur Drive will ensure that you • An umbrella
On request we can also provide special items such as flowers, champagne, chocolates and balloons. If
arrive at your destination on time, relaxed and in style. you need anything else, we’ll be glad to assist where we can.
The check-out / collection procedure
Services •
•
Airport collections - the chauffeur will wait at the arrivals terminal.
Hotel collections are done in the hotel foyer after calling the concierge to advise passengers.
Transfers Day Tours and Overlands
Reservations procedure for Avis Chauffeur Drive
Where? Options? Information you need when making a reservation:
• Gauteng - e.g. Sandton, Pretoria, Sun City. • Half day • Customer’s name
• K waZulu-Natal - e.g. Ballito, Drakensberg, • Full day • Delivery and collection address, as well as date and time of delivery and collection
San Lameer • Overland • The specific model of vehicle required
• W estern Cape - e.g. Cape Town, Blouberg, • Individual type of service (transfer/overland)
Arniston, Robertson Operating locations? • Chauffeur / tour guide required
• Eastern Cape - e.g. • Johannesburg
-P ort Elizabeth, Shamwari, Graaff Reinet, • Durban Rates
Port Alfred • Cape Town Consult with your Avis Accounts Manager
- East London, Queenstown, Coffee Bay • East London
• Free State - e.g. Bloemfontein, Kimberley, • Port Elizabeth Methods of payment
Welkom • Bloemfontein Credit card or Avis account
How do I book?
Visit www.avischauffeurdrive.co.za or call our contact centre on +27 (0) 861 600 414 /
NOTE: These services are available with an English speaking chauffeur or foreign speaking guide. +27 (11) 923 3600 or E-mail: luxurycollection@avis.co.za
20 21Where do we operate?
• Gauteng
• Durban
• Cape Town
• Port Elizabeth, East London and Bloemfontein on request
About our Vehicles
Hyundai Accent Mercedes Benz C Class VW Caravelle T5
or similar or similar or similar
Max 3 passengers Max 3 passengers Max 7 passengers
Economy Sedan Multi-purpose vehicle
All our vehicles are less than 12 months old and have travelled no more than 60 000km. The vehicles
are regularly maintained as per the respective manufacturer’s standards. Vehicles are free of damage
and are fitted with vehicle management systems to ensure real-time geographical positioning, speed
monitoring and routing. All our vehicles have valid road transportation permits for the provinces in which
they operate.
Reservations Procedure for Avis Point 2 Point
Information you need when making a reservation:
• Customer’s name
• Delivery and collection address, as well as date and time of delivery and collection
• The specific model of vehicle required
Why drive when you can be driven? Let Avis take you from Point 2 Point – Rates
perfectly. Consult with your Avis Key Accounts Manager.
Methods of payment
Convenience Credit card or Avis account
• Everywhere to anywhere... Any day of the week.
• A
ll hours of the day eg. Airport to hotel... place of residence ... to a restaurant ... shopping. How do I book?
Visit www.avispoint2point.co.za or call our contact centre on +27 (0) 861 22 00 11 /
Safety +27 (11) 923 3600 or E-mail: luxurycollection@avis.co.za
• A
ll bookings are pre-booked via our 24 hour reservations centre and therefore there are no
cash transactions during transfers.
• The vehicles are linked to a satellite tracking system.
• A
ll Chauffeurs undergo a rigorous Masterdrive training course, have driver’s licenses valid for a
minimum of 5 years and are in possession of a valid Public Drivers Permit.
Service
• A
ll customers are personally met by their Chauffeur, dressed in Avis red uniform, holding a
welcome board with the passengers name on it.
• Airport collections – the chauffeur will wait at the arrivals terminal.
• Hotel collections are done in the hotel foyer after calling the concierge to advise
passengers.
22 23Coach fleet
The key to the Avis Fleet:
Passengers
• Super soft reclining seats • Super soft reclining seats
• DVD* / Audio / PA *optional • DVD / Audio / PA
• Air Conditioning • Air Conditioning
• Fridge • Fridge
A B
About us
Mercedes-Benz Volare A9
Avis Coach Charter provides a transport solution for your group luxury overland transport needs. We
Sprinter 518 15 22
offer a wide range of luxury coaches across southern Africa, for groups as small as 10 and up to a
larger group of 60 passengers per coach. Avis Coach Charter is ideal for your leisure, corporate, sport
and other mobility needs. Through our delivery of a safe, comfortable and reliable alternative to group
overland transport, Avis Coach Charter will make your journey an unforgettable one. With a fleet of 40
luxury Coaches, Avis Coach Charter is fully operational in Gauteng and the Western Cape, with services • Super soft reclining seats • Super soft reclining seats
also running from KwaZulu-Natal. We invite you to let Avis Coach Charter exceed your expectations by • DVD / Audio / PA • DVD / Audio / PA
transporting you and your group in style, to exciting destinations across southern Africa. • Air Conditioning • Air Conditioning
• Fridge • Fridge
At Avis Coach Charter, it is important for us to know how our customers feel about our product and
• Toilet C D • Toilet E
service. Therefore, we also have a monthly Customer Service Index (CSI) such as our principal Avis Volksbus 18.310 OD Scania K124 Marcopolo
Rent a Car is conducting. The CSI is piloted by an external organisation and is a system that measures Marcopolo Andare 850 28 / 36 Paradiso 1200 44
the quality of our product and service delivered to customers. These results and feedback enable us to
constantly improve and better our service delivery and to offer our customers a truly Avis Coach Charter
experience that is safe, comfortable and reliable.
• Super soft reclining seats • Super soft reclining seats
• DVD / Audio / PA • DVD / Audio / PA
• Air Conditioning • Air Conditioning
• Fridge • Fridge
• Toilet F G
Mercedes-Benz 2436 Mercedes-Benz 2436
Marcopolo Paradiso 1200 50 Marcopolo Paradiso 1000 60
24 25Cares
Avis recognises that people are more important than cars and that for many customers
mobility is a very real means to independence. For special transport needs we offer specially
adapted vehicles.
Our Communities
Reservations Procedure
How to book your Avis Coach: In line with our promise that “People are more important than cars”, we invest in communities and
various empowerment programs, that aim to promote growth, development and upliftment throughout
• Call or email our Call Centre on the contact details below. Southern Africa. Women and youth empowerment forms an important part of Avis’ contribution to
• Make sure you have the following information in your request community upliftment, and recognises that children are the most vulnerable group in society. Avis
• Date/period of travel
support Women and Men Against Child Abuse, the President’s Award for Youth Empowerment, Soweto
• Group size or vehicle preference
Equestrian Centre, Pretoria School for the Disabled, St. Mary’s Childrens Home and Jumping Kids
• Pick-up and drop-off address
amongst others.
• Time of pick-up and drop-off
• Itinerary (route to be travelled)
• Avis Account number or billing details Our Brand Ambassadors
• Any special requirements
“We encourage our Brand Ambassadors to become involved in a host of local projects. Many have
Contact Avis Coach Charter
signed up for the Avis Earth Champions programme, focusing on energy conservation and recycling
E-mail: coachcharter@avis.co.za
initiatives, they have also joined the Avis Cares Volunteer Programme, that involves initiatives like
Phone: +27 (0) 861 114 107
planting trees in local townships, building a media centre at a local school in Atteridgeville and planting
24 Hours contact: +27 (0) 71 515 9229
bamboo with Food & Trees for Africa, a project which uplifts the community with its high enterprise
development and New Green Economy value, says Wayne Duvenage, Chief Executive.
26 27Hand Controls (Self Drive)
Emergency roadside service
Permanent hand controls have been fitted into certain vehicle models
in Group D and Group G categories. These hand control vehicles are Services and support offered to Avis customers in South Africa & Namibia
available, at no extra cost, in Johannesburg, Cape Town, Durban, Port • Mechanical assistance
Elizabeth and Pretoria. The vehicle must also be returned to one of • Auto-electrician assistance
the above branches. 72 Hour advance reservation is essential for this • Flat tyre and battery assistance
service. • 24-hour towing service
• Repatriation of vehicle
Customised Vehicle for Wheelchair Travel (Chauffeur Drive) • Locksmith assistance
Call the Avis Breakdown and Emergency 0800 001 669 / +27 (0)11 923 3750
In recognising that Avis caters for a wide range of transport solutions to the public, a customised Toyota
Quantum assisting passengers in their wheelchairs is available ,that allows passengers to travel in their The cost of some of these services will be for the renter’s account
wheelchairs. is available through Avis Chauffeur Drive. The first of more to come, the Quantum has a
hydraulic-side lift that hoists passengers in their wheelchairs onto a platform into the vehicle allowing
easy access and exit opportunities. It accommodates 3 passengers in wheelchairs and 3 seated
passengers.
Medical Assistance
The lifts are fitted by Skyjacks Wheelchair and Commercial Lifts and are manufactured specifically for
Medical Assistance in South Africa
South African conditions and are constantly upgraded with the latest technology available. Drivers have +27 (0) 11 923 3750
been specifically trained to operate the lift and ensure all passengers are secure. The Accessible
Transporter solution compliments Avis’ existing range of vehicles that are permanently fitted with hand
controls and forms part of our Avis Cares strategy reinforcing our brand promise that “People are more
important than cars”. Medical Assistance in Namibia
Avis Rent a Car +27 (0)11 923 3750
Currently available in Gauteng and Cape Town, with the intention to roll out to the other provinces. Landline +264 (0) 61 230505
Carbon Neutral Medical Assistance in Botswana
Avis 24 hour Careline +267 71310725
Our Environment
Avis’ long term relationship with WWF and ongoing support for
wildlife and ecological conservation bodies, has been extended
to include the Southern African Wildlife College, Peace Parks
Foundation, SANParks, Wilderness Leadership School Trust and
Bird Life SA.
Focusing on our Sustainability journey, we have expanded our
efforts to a broader range of areas such as being the first South
African car rental company to achieve CarbonNeutral® company
accreditation, for the offset of our own business carbon emissions,
we go further by measuring our electricity usage with real time
energy meters in conjunction with Energy Cybernetics, by recycling
in excess of 85 million litres of water per year and implementing
an integrated Waste Management programme with EnviroServ
throughout our business. SA’s carbon neutral car rental company*
The numerous initiatives and effort behind the company’s sustainability
journey was recognised by the Climate Change Leadership Awards,
which bestowed Avis as the winner in the Private Sector, Corporate
Services category in March 2011 and winning the Enviropaedia Eco
Logic Award for Water Conservation in November 2011. *Company emissions offset by The CarbonNeutral Company
28 29Avis 24hr Directory
Rent A Car - Reservations: Rent A Car - Breakdown and Emergency:
South Africa +27 (0) 11 923 3660 South Africa: +27 (0) 80 000 1669
+27 (0) 861 021 111 +27 (0) 11 923 3750
Namibia +264 (0) 61 233 166 Namibia – Inland: +264 (0) 81 124 3100
Botswana +267 397 5469 – Coastal: +264 (0) 81 128 1206
Botswana +267 713 10725
Value Added Products - Reservations
Point2Point: +27 (0) 861 220 011 Value Added Products - Careline:
Chauffeur Drive: +27 (0) 861 600 414 +27 (0) 80 000 1669
Luxury Cars: +27 (0) 861 600 414 +27 (0) 11 923 3750
Coach Charter: +27 (0) 861 114 107
Visit www.avis.co.za
or call +27 (0) 861 021 111 / +27 (0) 11 923 3660
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