Canterbury Institute of Management - Student Handbook 2020 - cim australia

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Canterbury Institute of Management - Student Handbook 2020 - cim australia
Canterbury Institute of Management
Student Handbook 2020
Canterbury Institute of Management - Student Handbook 2020 - cim australia
Welcome to Canterbury Institute of Management (CIM).

                 We are thrilled that you have chosen us for your study abroad experience. Thank you for selecting
                 the Canterbury Institute of Management (CIM) for your further studies.
                 Everyone at CIM is committed to your success and are here to support your study journey. For
                 overseas students, studying abroad is a life-changing opportunity. It is a good chance to challenge
                 yourself personally and academically. CIM is proud to provide professional learning and teaching and
                 outstanding support for students.
                 Remember, our friendly staff are always there to support you when needed. Do not hesitate to ask
                 for any assistance when you needed. We the entire Institute wish you all the very best for an
                 exciting and rewarding time at CIM.
                 This Handbook is designed to provide you with vital information about the Institute. It is important
                 that you read all the information carefully. If you need clarification on any items addressed in this
                 Handbook, please contact the Reception Staff who will assist you.

Welcome to CIM
                 Emeritus Prof Jim Psaros
                 Chair of the Governing Council
Canterbury Institute of Management - Student Handbook 2020 - cim australia
Table of Content
Welcome to CIM                               3   Occupational Health and Safety                 22

CIM Campus                                   4   Evacuation in Case of Fire                     23

Staff Contact Details                        5   Student Support Services                       24
Campus Location                              6
                                                 Emergency and Crisis Support                   26
Living and Studying in Australia             7
                                                 Emergency Contact Details at CIM               27
Transport Services                           7
                                                 Student Visa Compliance                        28
Student Facilities                           8
                                                 Critical Incident and Emergency Management     31
Student Common Room                          9
                                                 Medical and Emergency Facilities               33
Canterbury Institute of Management
2020-2021 Academic Calendar                 10   Contact details of some relevant services in
Policies and Procedures                     12   New South Wales (NSW)                          34
                                                 Information on Places of Religious Worships    37
Guide to CIM Policies and Procedures        13
                                                 Canterbury Institute of Management             42
Supplementary Fees                          20

Discrimination                              21
Canterbury Institute of Management - Student Handbook 2020 - cim australia
CIM Campus
CIM campus is at 41 McLaren Street, NORTH SYDNEY. CIM
campus is within short distance to the main transport, education,
sports, government and tourist facilities.
CIM offers Bachelor of Business program with majors in Accounting,
Hospitality Management, Information Systems and Management. As a
qualification, the Bachelor of Business program and its majors are in
high demand in domestic and international employment markets.
Weekly lectures and tutorials are scheduled for each course and are
held in classrooms or computer laboratories. CIM academic staff
have relevant appropriate qualifications and experience in teaching
and in their professional fields. The academic staff appointments and
their academic delivery methods are always aimed at practical
approach to learning.
CIM provides its students with a wide range of academic and
welfare support services. New students are encouraged to attend
the New Student Orientation Program conducted at the beginning
of each semester where details about living and studying in Australia
are provided.
CIM has an in-house Library/Resource Centre where several
textbooks are available for reference. Students have access to online
academic resources for electronic books and online journal
databases.
CIM prides itself in offering excellent student support services, a
welcoming environment for students and affordable study costs.
Canterbury Institute of Management - Student Handbook 2020 - cim australia
Campus Location

   41 McLaren St,
   NORTH SYDNEY
   NSW 2060 AUSTRALIA

  +612 9280 3733
Canterbury Institute of Management - Student Handbook 2020 - cim australia
Staff Contact
   Details
                        Name                        Designation                            Email

                Adj Prof Asif Iqbal   Campus Director & Dean                   asif.iqbal@ciom.edu.au

                Dr Helen Haslem       Program Director - Management            pd.management@ciom.edu.au

                Dr Raj Sandhu         Program Director - Information Systems   pd.infosystems@ciom.edu.au

                Mr Alexander Menge    Program Director - Hospitality           pd.hospitality@ciom.edu.au

                Mr Rex Walsh          Program Director - Accounting            pd.accounting@ciom.edu.au

                Mr Simon Kaddasi      Library & Information Services Manager   library@ciom.edu.au

                Ms Aruna Rai          Admissions Officer & Academic Manager    admissions@ciom.edu.au
                                      (Acting)
                Ms Fiona Priscilla    Student Support & Reception              reception@ciom.edu.au

                Ms Gina Craparotta    Accounts Manager                         accounts@ciom.edu.au

                Ms Nisha Kansal       Marketing Officer                        mktofficer@ciom.edu.au
Canterbury Institute of Management - Student Handbook 2020 - cim australia
Student Facilities      Campus Operating Hours
                         9:00 am – 6:00 pm Monday to Friday

                     Use of Computer Lab and Classrooms
                     CIM has a well-equipped computer lab with free Wi-Fi.

                     In keeping with accepted practice, the work environment of all students is to
                     be respected. Classrooms and laboratory areas are to be kept clean and tidy.

                     Students are required to remove all litter, work papers, bags and all personal
                     belongings at the end of each class or upon leaving an area. All litter is to be
                     placed in bins appropriately.

                     Classroom furniture such as desks and chairs are to be returned to a neat and
                     tidy position at the end of each session. Classroom equipment such as
                     overhead projectors, computers, televisions and video players can only be
                     moved to another room with the permission of the lecturer and need to be
                     returned after use.
Canterbury Institute of Management - Student Handbook 2020 - cim australia
Library Facilities
              CIM Library is equipped with limited collection of
              textbooks and reference books. Students can access
              EBSCO online database for electronic journals and e-
              books. Students can borrow up to five books from the
              Library for referencing and study at any one time for a
              maximum of two weeks with two renewals available, after
              which books must be returned. If books are not reserved
              by another student, these books can be reborrowed.

              There is a late fee of $3 per day for late books up to a
              maximum of two weeks, after which late books will be
              classified as lost. Lost or damaged books incur a
              replacement fee of $150.

Library and   All books must be returned or accounted for before

Student       students are eligible to graduate.

Common Room
              Student Common Room
              CIM has a student common room for recreation and relaxation.
              Student Common Room is equipped with tea/coffee facilities and
              other amenities
Canterbury Institute of Management - Student Handbook 2020 - cim australia
FEBRUARY                     MARCH                     APRIL                            MAY                              JUNE                         JULY
      S   M    T   W T        F
                        S S M T              W    T F S S        M  T W T F S S M T                         W T    F S S M             T    W    T F S S        M  T W T F S
                       1 1 2 3               4    5 6 7                1 2 3 4                                     1 2     1           2     3   4 5 6                 1 2 3 4
     2 3 4 5 6 7 8 8 9 10                    11   12 13 14 5      6 7 8 9 10 11 3 4 5                        6 7 8 9 7 8               9    10   11 12 13 5      6 7 8 9 10 11
     9 10 11 12 13 14 15 15 16 17            18   19 20 21 12    13 14 15 16 17 18 10 11 12                 13 14 15 16 14 15          16   17   18 19 20 12    13 14 15 16 17 18
     16 17 18 19 20 21 22 22 23 24           25   26 27 28 19    20 21 22 23 24 25 17 18 19                 20 21 22 23 21 22          23   24   25 26 27 19    20 21 22 23 24 25
     23 24 25 26 27 28 29 29 30 31                         26    27 28 29 30       24 25 26                 27 28 29 30 28 29          30                 26    27 28 29 30 31
                                                                                   31
      AUGUST                       SEPTEMBER                 OCTOBER                           NOVEMBER                        DECEMBER                     JANUARY 2021
      S   M    T   W T        F
                        S S M T              W    T F S S        M    T W     F   T        S S M       T    W     T     F    S S M     T    W    T F S S M T W T F S
                       1         1            2    3 4 5                     1
                                                                             2            3 1 2       3     4    5     6    7          1     2   3 4 5                   1 2
     2 3 4 5 6 7 8 6 7 8                      9   10 11 12 4      5 6 7 8 9               10 8 9      1 0   11   1 2   13   14 6 7     8     9   10 11 12 3 4 5 6 7 8 9
     9 10 11 12 13 14 15 13 14 15            16   17 18 19 11    12 13 14 15 16           17 15 16    17    18   19    20   21 13 14   15   16   17 18 19 10 11 12 13 14 15 16
     16 17 18 19 20 21 22 20 21 22           23   24 25 26 18    19 20 21 22 23           24 22 23    24    25   26    27   28 20 21   22   23   24 25 26 17 18 19 20 21 22 23
     23 24 25 26 27 28 29 27 28 29           30            25    26 27 28 29 30           31 29 30                             27 28   29   30   31       24 25 26 27 28 29 30
     30 31                                                                                                                                                31

                                                  Semester 1                                             Semester 2                                     Summer Semester
              2020 Intake Dates
                                                  20 April                                               10 August                                      28 September
CIM Study Schedule Legend                                                             2020 Holidays                                                                 2021 Holidays
               Study Period              New Year’s Day   Wednesday, 1 January 2020         Queen’s Birthday       Monday, 8 June 2020              New Year’s Day     Friday, 1 January 2021
               Study Break               Australia Day    Monday, 27 January 2020           Bank Holiday           Monday, 3 August 2020            Australia Day      Thursday, 26 January 2021
               Exam Preparation Period   Good Friday      Friday, 10 April 2020             Labour Day             Monday, 5 October 2020
               Exam Period               Easter Monday    Monday, 13 April 2020             Christmas Day          Friday, 25 December 2020
               Public Holidays           Anzac Day        Saturday, 25 April 2020           Boxing Day             Saturday, 26 December 2020

               2020 -2021 Academic Calendar
Canterbury Institute of Management - Student Handbook 2020 - cim australia
Semester 1                Dates                                                                                                             Semester 2 Dates
New Student Orientation   Friday, 17 April 2020                                                                                             New Student
                                                                                                                                                                          Friday, 7 August 2020
                                                                                                                                            Orientation
Start of Classes          Monday, 20 April 2020                                                                                             Start of Classes              Monday, 10 August 2020

Enrolments Close          Friday, 1 May 2020                                                                                                Enrolments Close              Friday, 21 August 2020

Census Date               Friday, 15 May 2020                                                                                               Census Date                   Friday, 4 September 2020

End of Study Period       Friday, 10 July 2020                                                                                              End of Study Period           Friday, 30 October 2020

Final Exams Week          Monday, 20 July 2020 – Friday, 24 July 2020                                                                       Final Exam week               Monday, 9 November 2020 – Friday, 13 November 2020

                                                 Summer                                                             Dates
                                                  New Student Orientation                                             Friday, 25 September 2020
                                                  Start of Classes                                                    Monday, 28 September 2020
                                                  Enrolments Close                                                    Friday, 9 October 2020
                                                  Census Date                                                         Friday, 23 October 2020
                                                                                                                      Monday, 21 December 2020 – Friday, 1 January
                                                  Exam Preparation Break
                                                                                                                      2021
                                                  End of Study Period                                                 Friday, 18 December 2020
                                                  Final Exams Week                                                    Monday, 4 January 2021 – Friday 8 January 2021

                                       You can also get access to the Institute’s Academic Calendar by visiting   https://ciom.edu.au/student-info-2/2020-semester-dates-proposed/
English
                                  Language
                                  Support

                                 Academic
                                  Support
Student            Counselling               Student

Support Services
                    Services                 Services
Student Support Services

   Academic Support                 English Language Support               Counselling Services                      Student Services
CIM offers several academic         If English is not student’s first    CIM has a counselling service         CIM’s Student Services offers a
services to students in addition    language, they must have satisfied   that is available to all currently    variety of information and
to their regular scheduled          the Institute’s English language     enrolled students. The counselling    support in areas of health and
lectures/tutorials. New Student     entry criteria for admission.        service is designed to assist         wellbeing, disability      support,
Orientation is conducted at the     However,      if/when    required,   students in dealing with a wide       accessing career advice and how
beginning of the semester.          additional     English   language    range of problems including           to get in touch with potential
Students are advised to contact     support is made available to         homesickness, balancing your          employers, welfare support in
their respective course/program     students throughout their study      studies with other commitments,       relation to accessing finance,
directors for any additional        at CIM. Students in need of          managing stress, working through      safety    and      legal     advice,
academic support. They will         additional     English   language    relationship or family issues,        accommodation advice and tips
refer you to the respective staff   support and/or study skills          improving motivation, managing        for renting and living with others,
that will then provide you with     should attend the study skills       psychological    problems       and   and multi-faith services.
relevant assistance.                sessions offered regularly by the    coping with distressing situations.
                                    Librarian & Information Services.
National Code of Practice
                            (National Code 2018)
                           The Department of Education and Training (DET) regulates
                           the education and training sector’s involvement with
                           overseas students studying in Australia on student visas
                           through the Education Services for Overseas Students
                           (ESOS) legislative framework and the Tuition Protection
                           Service. This protects Australia’s reputation for delivering
                           quality education services and the interests of overseas
                           students, by setting minimum standards and providing tuition
                           and financial assurance. The legislation mandates a nationally
                           consistent approach to registering education providers so
National Code of           that the quality of the tuition, and care of students, remains
                           high. The professionalism and integrity of the industry is
 Practice 2018             further strengthened by the ESOS legislation’s interface with
                           immigration law. This imposes visa related reporting
                           requirements on both students and providers. The National
                           Code 2018 is established under the Education Services for
                           Overseas Students (ESOS) Act 2000.

                   For further information on the ESOS legislative framework including the National Code 2018, please refer to the Australian
                   Education International (AEI) website: ESOS legislative framework.
Ensure that recognition of prior learning of students is conducted and
                                                                                                                             recorded in a formal process;
                                                                                                                             Provide refunds to the students as per the CIM Refund Policy;

                                                                                                                             States clearly in the written agreement that the student is responsible for
                                                                                                                             keeping a copy of the written agreement and receipts of any payments of
                                                                                                                             tuition fees or non-tuition fees made to the Institute;

                                                                                                                             Recruit students in accordance with the National Code 2018 and CIM
                                                                                                                             Admission Policy;

                                                                                                                             Ensure fairness by committing to Equal Employment Opportunity;
                                                                                                                             Ensure that all academic staff and assessors are suitably qualified and
                                                                                                                             experienced;
                                                                                                                             Commit to professional development of staff;
               National Code 2018
                                                                                                                             Comply with the guidelines issued by Department of Home Affairs;
               Key Points
                                                                                                                             Provide adequate support services to students prior to arrival, on arrival and
                                                                                                                             during their study at CIM;
                                                                                                                             Ensure student personal information is filed and maintained appropriately;

                                                                                                                             Protect international students whilst studying in Australia;

                                                                                                                             Protect Australia’s reputation as an education provider to international
                                                                                                                             students by ensuring national standards are met;

                                                                                                                             Enable the Commonwealth to monitor and sanction providers as appropriate;

For further information on the ESOS legislative framework including the National Code 2018, please refer to the Australian
                                                                                                                             Assure the integrity of the student visa program.
Education International (AEI) website: ESOS legislative framework.
Policies & Procedures
Policies and Procedures

   Assessment Process                 Adding and Dropping Courses                    Examination                    Marking and Grading

Assessment requirements are             Students are reminded to strictly    Examinations are conducted at        Please refer to the CIM
specific and will vary from course      observe the important student        the end of each teaching period.     Assessment Policy and Procedure
to course. All assessment details       requirements      in the Student     All individual exam timetables are   for information in relation to the
are provided in the course              Handbook and on the CIM              accessible via the Student Portal    marking of assessment items and
information on the CIM Website          Website. Those who fail to abide     and are available approximately      the award of final grade.
or      the      CIM       Learning     by the prescribed dates for          six (6) weeks prior to the start
Management         System.    Most      adding and/or dropping courses       of each exam period.
courses have both assignments           will face financial and academic
or online tests and examinations.       penalties, depending on individual   It is the responsibility of the
For details of the assessment           circumstance.                        student to ensure that they are
procedures refer to the CIM                                                  aware of the date, starting time
Assessment Policy and Procedure                                              and venue of each of their
available on the CIM Website.                                                examinations.
Policies and Procedures

        Assignments                     Academic Integrity                   Equal Opportunity                Complaints and Appeals

Assignment due dates are            All     work     presented     for   CIM integrates equal opportunity     CIM encourages students to
available online on the CIM         assessment is expected to be the     principles into all decisions and    express any concerns they may
Learning Management System. If      student's own and original work.     operations. CIM is committed to      have about study-related or
students submit assignments         If the student receives an           the examination of all practices     other issues. Students should
after the due date without          allegation       of      academic    to avoid discrimination based on     familiarize themselves with the
extenuating circumstances, then a   misconduct it is either due to       gender, race, nationality, marital   Student Grievance Management
penalty of 5% of the assigned       Plagiarism, Collusion or Cheating.   status, physical ability, age,       Policy available in the Policy
mark may apply for each working     For     the    most     up-to-date   political    conviction,    sexual   Library on the CIM Website.
late day up to a maximum of         information      regarding     the   orientation or religious belief.     Students wishing to make a
seven (7) working days at which     Academic Integrity and Honesty       Any member of the CIM                complaint or lodge an appeal may
time a mark of zero can be          Policy refer to the Policy Library   community who feels that they        do so by filling out the
recorded for that assignment.       on the CIM Website.                  have not been treated equally        Complaints Form available at
                                                                         should feel free to discuss the      reception.
                                                                         matter with the Academic
                                                                         Manager.
Policies and Procedures

             Refund                   Assignment Submission
  All refunds will be processed in   Please follow the detailed
  line with the CIM Refund Policy,   instructions on how to submit
  refer to the CIM Website for       your assignment available on the
  details.                           CIM      Learning    Management
                                     System.        Under      certain
                                     circumstances, such as illness, a
                                     student may apply for an
                                     extension to the due date for an
                                     assignment. If you require an
                                     extension, you must apply for the
                                     extension prior to the due date.
                                     Information about extensions is
                                     included     in   each    course
                                     specification.
Policies and Procedures

Academic Progression,                                                          Advance Standing/Exemptions
Exclusion and Graduation
Students should make themselves familiar with CIM Academic Progression,
                                                                               Students should submit a claim for exemptions at the time of enrolment in a
Exclusion and Graduation Policy and its requirements. Refer to the CIM
                                                                               program. Each claim will be assessed on individual merit in line with the Institute's
Website for that Policy. In brief, it is students’ obligation to comply with
                                                                               exemption policies. Students are required to complete an Application for Advance
the ESOS Act 2000 and the National Code of Practice for Providers of
                                                                               Standing. This form is available at reception for students to complete. For further
Education and Training to Overseas Students 2018 (‘National Code 2018’)
                                                                               details refer to the Advanced Standing and Credit Transfer Policy and Procedure.
for maintaining satisfactory course progress and required attendance level
                                                                               You will be required to submit the following documents with your application:
(80% or higher). Students must note that CIM has an obligation to monitor
                                                                               A certified copy of an academic transcript of your past academic records;
and report on Provider Registration and International Student
                                                                               A copy of the course/subject syllabus/course outline;
Management System (PRISM), any changes that are made to the duration of
                                                                               Once your Exemption/Transfer Credit Application has been processed you will
students’ approved Program duration. Those changes may have resulted
                                                                               receive written notification of the outcome. Please note that failure to supply all
through unsatisfactory course progress of a student-requested deferment
                                                                               the required documents will delay an exemption decision and may mean that your
or course cancellation. When an allowable extension of course duration is
                                                                               exemption request is declined.
permitted, it is the student’s responsibility for contacting the Australian
Department of Home Affairs (DHA) should there be any change to their
course duration that may affect their student visa status.
Policies and Procedures

Harassment and Equity Issues                                                   Privacy Act
• CIM understands that staff and students have the right to study and       • The Privacy Act precludes the giving of a student's information to
  work in an environment free of harassment which may be physical,            parties other than the actual student unless the student consents in
  verbal or sexual. It is the responsibility of all students and staff to     writing to the release of such information. Student information includes
  contribute to the achievement of a productive, safe and equitable study     the student's name, address, telephone number and academic results.
  and work environment by avoiding practices, which lead to, support or
  condone any form of harassment.                                           • CIM may provide student’s personal information to Commonwealth and
                                                                              State agencies and the Fund Manager of the ESOS Assurance Fund,
• CIM does not allow harassment of staff by other staff or students nor       pursuant to obligations under the ESOS Act 2000 and the National
  does it allow harassment of students by staff or other students.            Code 2018; and CIM also is required to inform the Department of
                                                                              Home Affairs (DoHA) about certain changes to the student’s
• CIM will ensure that any complaint of harassment is treated seriously
                                                                              enrolment; and any breach by the student of a student visa condition
  and sympathetically. All complaints will be investigated thoroughly and
                                                                              relating to attendance or unsatisfactory academic performance.
  fairly, and confidentiality will be maintained.
Supplementary Fees
• CIM will charge supplementary fees for some services offered. The Schedule of
  Supplementary Fees is published on the Institute’s website and prospectus. In
  addition, students are made aware of supplementary fees during New Student
  Orientation Session.
• CIM fees are reviewed annually and are subject to change.
• Students should refer to the Institute’s website (www.ciom.edu.au ) for updated
  information.
CIM takes great care to ensure that all students and
                 staff members are treated fairly and equitably.
                 Discrimination means treating someone unfairly
                 because of differences based on race, gender, religion,
                 cultural group, physical disability sexual orientation or
                 age. It is against the law, and action will be taken
                 against those in breach of the law. Any matters in
                 relation to discrimination must be reported to the
Discrimination   Academic Manager.
                 Further information can also be obtained by
                 contacting the Anti-Discrimination Board:

                 •   NSW Anti-Discrimination Board Stockland
                     House
                 •   Level 4, 175-183 Castlereagh Street, SYDNEY
                     NSW 2000
                 •   Phone: +612 9268 5555
                 •   https://www.lawlink.nsw.gov.au
• The NSW Occupational Health and Safety legislation aims to protect the
                 health, safety and welfare of people at work. It lays down general
                 requirements which must be met at places of work in NSW. CIM is
                 committed to fulfilling its responsibilities under the Act. For further
                 information regarding Work Cover please contact the following
                 organisation:

                     Work Cover
                     Level 10, Centennial Plaza Building C,
                     300 Elizabeth Street, SYDNEY 2000
                     Phone +612 8260 5877 OR call 131050
                      www.workcover.nsw.gov.au
               • In compliance with the regulations of the Occupational Health and Safety
                 Act 2011, CIM is committed to take reasonable steps to maintain health
                 and safety of its students and staff. The appendix of this document
                 contains floor maps showing fire exits.
               • Fire exit plans are displayed in all rooms, the foyer area and hallways.
                 Firefighting equipment is available at locations marked on the floor map.
                 Please refer to Appendix A: Floor Plan.
               • CIM ensures safety at the facility by:

Occupational         ▪
                     ▪
                         providing and maintaining equipment and systems that are safe;
                         providing information, instruction, training and supervision

 Health and          ▪
                         necessary to insure health and safety of students and staff; and
                         maintaining safe entrances and exits.

      Safety
Situations may arise when CIM needs to be evacuated. In
                  such situations the following steps must be followed:

                  Floor wardens will notify each room of the need to
                  evacuate;

                  Lecturers/ Tutors will take charge of the room;

                  Students accompanied by their lecturer will exit in an
                  orderly manner through the fire stairs, shown on the floor
                  plan displayed in each room. Please refer to the floor plans
                  in the Appendices;
                  Personal effects only are to be taken as bags can impede
  Evacuation      evacuation;

in Case of Fire   Students, lecturers and other staff will assemble at the
                  allocated point until further instructions are given
Living and Studying in Australia
For the most up-to-date information on cost of living in Sydney please refer to the Institute’s website or
https://www.studyinaustralia.gov.au/English/Live-in-Australia
Transport Services

                     • Sydney’s public transport system mainly comprises of
                       bus, train, taxi and ferry services. Taxi services are
                       available but at a more expensive rate.
                     • For further information regarding timetables, fares and
                       routes please refer to the following websites.
                     • Rail Service: Rail | transportnsw.info
                     • Bus Service: Bus | transportnsw.info
                     • Ferry Service: Ferry |transportnsw.info
                     • To get information in general regarding Bus, Train, Ferry
                       Services please call 131500 between 6:00am – 10:00 pm
                       (7 days) or refer to: Home | transportnsw.info
Student Visa Compliance
                          Full time Students

                         Change of Contact Details

                          Conditions and Compliance

                          Dependents

                          Re-entry to Australia

                          Work Conditions

                          Repeating a Course More Than Once

For information on student’s rights and responsibilities in NSW refer to Fair Trade Australia. https://www.studyinaustralia.gov.au/English/Live-in-Australia
Student Visa Compliance

   Full-time Students               Change of Contact Details             Repeating a Course More             Conditions and Compliance
                                                                                 than Once

Under certain circumstances,        Students are required to give         Students can re-enroll in a          Mandatory      conditions       are
students may reduce their study     accurate details of a local address   course that they have previously     attached to all student visas,
load in a semester, however,        and contact number to CIM upon        failed if it is required for the     while discretionary conditions
must consult with CIM before        enrollment. You are also required     completion of their program. For     are attached according to
doing so, to ensure that they are   to inform CIM of any change of        further information, please refer    individual   circumstances.       If
still able to complete their        address or contact number             to the Academic Progression          students bring family members
program within the time             within 7 days of moving               Exclusion and Graduation Policy      with them, then additional
specified on their Confirmation     residence or changing contact         and Procedure refer to the Policy    conditions may apply. A full list of
of Enrolment. Failure to do so      number. Please contact staff at       Library on the CIM Website.          conditions is available on the
may result in future enrolment      Reception, to give your new                                                Department of Home Affairs
plan and visa compliance            details by filling the Change in                                           website.
difficulties.                       Contact Details Form.
Student Visa Compliance

                 Dependents                                  Re-entry to Australia                          Work Conditions for
                                                                                                            Student Visa Holders

Should you have dependents travelling with you      Most Student visas permit multiple entry to        For further information please refer to
to Australia you need to ensure they are            Australia. Students who have left Australia        Department of Home Affairs website:
covered in your student visa application.           during the university study period, should         https://www.homeaffairs.gov.au/Trav/Stu
School-aged dependents accompanying you             check with the Australian High Commission          d/More/Work-conditions-for-Student-
to Australia will be required to pay full fees if   or Embassy in their country, prior to returning    visa-holders
enrolled in either government or non-
                                                    to Australia, to ensure their visa has not been
government schools they are. For information
please                 refer                  to:   cancelled by Department of Home Affairs.
https://education.nsw.gov.au/public-schools         For further information regarding student visa
                                                    conditions               refer               to:
                                                    https://www.homeaffairs.gov.au/Busi/visas-and-
                                                    migration/visa-entitlement-verification-online-
                                                    (vevo)
Critical Incident and Emergency Management
Under standard 6 of the National Code 2018, CIM will support students to adjust to study and “life in Australia”, to achieve their learning
goals and to achieve satisfactory academic progress towards meeting the learning outcomes of the course. The intention of standard 6 is
to ensure that appropriate support services are available to international students to ease the transition into the life and study in Australia
and allow access to appropriate assistance for the student as needed.

          Critical incidents are not limited to, but                                                                  Key Details To Be Reported
          could include:
                                                                                                                      Key details to report include the
▪ Missing students;                                                                                                   time, location and nature of the
▪ Severe verbal or psychological aggression;                                                                          incident (e.g. threat, accident, death
▪ Death, serious injury or any threat of these;                                                                       or injury), names and roles of
▪ Natural disaster;                                                                                                   persons involved. The CIM Critical
▪ Domestic violence, sexual assault, physical assault, drug or                                                        Incident Report Form must be
  alcohol abuse;                                                                                                      completed incorporating all the key
▪ Non-life-threatening events could still qualify as critical                                                         details of the incident.
  incidents occurring at CIM
If an incident has occurred at CIM and involves death,
serious injury or a threat to life or property, the
following people should be contacted immediately:
▪ Academic Manager
▪ Program Director
Emergency and Crisis Support

  If you have an emergency requiring an ambulance, fire department or police, call 000
  immediately.

 • If you need support, but not immediately there are several crises support networks you can
   contact:
 • Lifeline (24 hours): Call 131114;
 • Suicide Call Back Service (24 hours):
      ➢ Call 1300 659 467;
 • Domestic Violence Helpline (24 hours):
      ➢ 1800 811 811 (women line) or
      ➢ 1800 600 636 (men line);
 • Alcohol and Drug Information Service (24 hours): Call 1800 177 833;
 • 1800 Respect (24 hours): Call 1800 737 732
Medical and Emergency Facilities

                                                                                                     Please Dial 000        Please Dial 112
The State (NSW) Emergency            To contact the              Police Fire/Ambulance/Paramedics
Services Organisations (ESO)          emergencies                                                    (From mobile or          From Mobile
                                        services                                                    private phone line)   (Dials even if mobile
                                                                                                                           keypad is locked)

    The following is the closest available emergency services:

    North Sydney Police Station
    273 Pacific Hwy, Crows Nest NSW 2065
    Switch Number: +612 99563199
Medical and Emergency Facilities
The following are the closest available medical services:

       North Sydney Plaza Medical Centre

        Suite 303/83 Mount Street, North Sydney NSW 2060
        Phone: +612 9923 1122
        Business Hours: 8:00 am – 1:30 pm (Mon – Fri)

       Greenwood Medical Centre

       90 Pacific Hwy, North Sydney NSW 2060
       Phone: +612 9078 8144
       Business Hours: 8:00 am – 6:00 pm (Mon – Fri)
Relevant Services in
                                               New South Wales (NSW)
Information About                                Source                               Contact Details
Student Visa Conditions                          Department of Home Affairs (DoHA)    https://www.homeaffairs.gov.au
 (applying for other visas)                                                           General Inquiries: 131 881
Information on Renting Real Estate               NSW Office of Fair Trading           www.fairtrading.com.au
                                                                                      www.domain.com.au
Tax File Number (TFN)                            Australian Taxation Office (ATO)     http://www.ato.gov.au

Employment                                       Seek                                 www.seek.com.au
(information on writing application
letters & resumes)                               My Career                            www.mycareer.com.au

Information on Location/ Street Maps             Whereis                              http://www.whereis.com

Overseas Health Cover (OSHC)                     Medibank                             http://www.medibank.com.au/oshc
                                                                                       Phone: 134190
List of Hospitals in New South Wales (NSW)       NSW Health Department                http://www.health.nsw.gov.au

Safety & Emergency: Police / Fire/ Ambulance     NSW State Emergency Services         http://www.ses.nsw.gov.au
                                                                                      Dial 000 In Case of Emergency
Driving License / Vehicle Registration           Roads and Maritime Services          http://www.rms.nsw.gov.au

Department of Home Affairs                       Department of Home Affairs (DoHA)   https://www.homeaffairs.gov.au
Relevant Services in
                                           New South Wales (NSW)
Information About              Source                                                                            Contact Details
Legal Services                 Legal Aid                                          Help over the phone call 1300 888 529   http://www.legalaid.nsw.gov.au
                                                                                  133 300
                               Taxis Combined
Taxi Information                                                                  +612 8332 8888
                               Premier Cabs                                       131 017
Family Assistance              Relationship Australia                             Phone: 1300 364 277                     http://www.relationships.com.au
Child Protection               Department of Community Services (DoCS)            Kids Help Line: 1800 551 800            http://www.community.nsw.gov.au
                               NSW Health                                                                                 http://www.health.nsw.gov.au
Sexual Health
                               Family Planning, NSW                               Phone: 1300 658 886                     http://www.fpnsw.org.au
Australian Search and Rescue   Australian Maritime Safety Authority                                                       http://www.amsa.gov.au
Pregnancy                      The Department of Health                           Free call: 1800 882 436                 http://www.health.gov.au/pregnancy
                                                                                 24hr telephone support and referral.
                               Domestic and Family Violence | Family & Community                                          https://www.facs.nsw.gov.au/domestic-
                                                                                 Phone: 1800 656 463 or
                               Services                                                                                   violence
                                                                                 TTY: 1800671442
Domestic Violence
                                                                                  Phone: 1800 424 017                     https://www.rape-
                               Rape and Domestic Violence Services Australia
                                                                                  Available 24 hours/day, 7 days/week     dvservices.org.au/contact-us
Relevant Services in
                                          New South Wales (NSW)
Information About                           Source                                             Contact Details
                                                                                              Call: 1300 362 072* within Australia.
                                                                                              Outside Australia call +61 2 6276 0111.
Dispute resolution & Mediation Services     Overseas Student Ombudsman                        Enquiries 9am to 5pm Monday to Friday (AEST)
                                                                                              Email: ombudsman@ombudsman.gov.au
                                                                                              https://www.ombudsman.gov.au
                                                                                              Phone:1300 651 500
                                                                                              Level 8, 175-183 Castlereagh Street
Interpreting Services                       Community Relations Commission                    Sydney NSW 2000
                                                                                              FAX: +612 8255 6711
                                                                                              TTY: +612 8255 6758
                                                                                               GPO Box 5218, Sydney NSW 2001
                                            Human Rights and Equal Opportunity                Phone: +612 9284 9600 or 1300 656 419
Bullying/ Harassment
                                            Commission (HREOC)                                Fax: +612 9284 9611
                                                                                              Email: communications@humanrights.gov.au
                                                                                              Phone : 131114 (24 hours , 7 days a week)
                                            Lifeline Counselling /
                                                                                              Phone: +612 9840 3800 or +612 9840 3755
Professional Counselling Services           Support for Ethnic /Community groups (phone       Toll Free: 1800 648 911
                                            counselling) Transcultural Mental Health Centre   Hours: 8:30 am – 5:30 pm (Mon – Fri)
                                                                                              Phone: +612 9263 5555
                                            Wesley Mission                                    Fax: +612 9264 4681
                                                                                              wesleymission.org.au
Disability Services
                                                                                              Phone: +612 9256 3111
                                            National Disability Services, NSW                 Fax: +612 9256 3123
                                                                                              https://www.nds.org.au
Information on Places of Religious Worships

                           Guru Nanak Foundation Gurdwara   Sri Guru Singh Sabha Gurdwara
                           81 Kissing Point Road            14 River Road
                           Turra Murra, SYDNEY NSW 2074     Revesby, SYDNEY NSW 2212

                           Gurdwara Sahib                   Murwillumbah Sikh Temple
                           8 Meurants Lane                  29 Nullum Street
                           Parklea, SYDNEY NSW 2768         MURWILLUMBAH NSW 2484

                           Sikh Mission Centre              Gurdwara Sahib

   Gurdwaras               170 Ninth Ave
                           AUSTRAL, SYDNEY NSW 271
                                                            462 Meurants Land
                                                            PARKLEA, SYDNEY NSW 2155
Places of Religious Worships

                               Sydney Murugan Temple     ISKCON
                               217 Great Western Hwy     180 Falcon St,
                               MAYS HILL , NSW 2145      NORTH SYDNEY NSW 2060

 Hindu Temples                 Sri Venkateswara Temple   Sri Mandir
                               Temple Road               286 Cumberland Road
                               HELENSBURGH NSW 2508      AUBURN SYDNEY NSW 2144
Places of Religious Worships

          Buddhist Temples                                          Synagogues
Nan Tien Temple              Buddhist Mahamakut Temple   The Great Synagogue      Cremorne Synagogue
BERKELEY                     80-90 Stanmore Road         166 Castlereagh Street   12A Yeo Street,
NSW 2506                     STANMORE                    SYDNEY                   NEUTRAL BAY
(6kms South of Wollongong)   NSW 2048                    NSW 2000                 NSW 2089
http://nantien.org.au
Places of Religious Worships

 Auburn Gallipoli Mosque   Lakemba Mosque
 Khutbah in Turkish.       Run by the Lebanese Muslim Association.
 15-19 North Parade        Khutbah in Arabic.
 AUBURN,                   65-67 Wangee Road
 NSW 2144                  LAKEMBA, SYDNEY NSW 2195

 North Sydney Musalla      Sydney CBD Musalah
 165 Blues Point Rd        Jummah prayers only – 1:15pm to 1:45pm
 McMAHONS POINT            Near Hunter Connection, Martin Place
 NSW 2060                  side Level 2,
                           84 Pitt Street, SYDNEY NSW 2000

                                                                     Mosques
Catholic Churches                                              Christian Churches
                                                                 St Thomas’s Anglican Church   Northside Baptist Church
St Mary’s Catholic Church    St Mary’s Cathedral (Catholic)
                                                                 McLaren St & Church St        63 Willoughby Rd,
264 Miller St                St Mary’s Road
                                                                 NORTH SYDNEY                  CROWS NEST
NORTH SYDNEY                 SYDNEY
                                                                 NSW 2060                      NSW 2065
NSW 2060                     NSW 2000

St Francis Xavier Catholic   Our Lady Star of the Sea Catholic
Church                       Church                              Christ Church                 Sydney Life Church

17 Mackenzie St              44 Willoughby St,                   10 Walker St,                 2 Yeo St,

LAVENDER BAY                 KIRIBILLI                           LAVENDER BAY                  NEUTRAL BAY

NSW 2060                     NSW 2061                            NSW 2060                      NSW 2088
CIM Emergency Contact Details

Responsible Officer   Position                    Contact Details

Ms Aruna Rai          Academic Manager (Acting)   +61 414 214 628
Mr Gajinder Paul      Director                    +61 414 780 573
Adj Prof Asif Iqbal   Campus Director & Dean      +61 437 480 023
Canterbury Institute of Management,
41 McLaren Street, NORTH SYDNEY
NSW 2060 Australia

 +612 9280 3858

 +612 8007 5846

info@ciom.edu.au

https://ciom.edu.au/

https://twitter.com/CanterburyCim

https://www.facebook.com/canterburynorthsydney
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