CHEFS IN COMPETITION MICHAELA AND JADE TOP OF THEIR GAME - Celebrating
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Celebrating
OCTOBER 2015 | R25 (incl VAT)
Years
FOOD ALLERGIES HENNESSY MARKS HOTELIERS BULLISH
DEMYSTIFIED 250 YEARS ABOUT AFRICA
the business of hospitality
CHEFS IN
COMPETITION
MICHAELA AND JADE TOP OF THEIR GAME
C@ntrol MSS
Guests return for
great tasting dishes.
Here is the unique
flavour South
Africans love.
Purchase from your nearest Distributor
or Cash & Carry. Visit ufs.com
CONTENTS
3 16 29
Opinion Food At your service
2 Editor’s letter 16 Jade van der Spuy crowned Chef of 30 Innovation
the Year 32 Talent
Hot & Happening 18 How allergies impact the restaurant
3 Marriott dominates Melrose Arch business, by Clifford Roberts
4 Tsogo Sun aligns CSI initiatives with 20 Triumph for young chef: Grootbos in
national priorities the spotlight, by Clifford Roberts
5 SAA and Air China strengthen ties 22 Unsung heroes: Lungile Mbalo
on the
80
Celebrating
OCTOBER 2015 | R25 (incl VAT)
6 Sun International drives The and the Gugulethu Wine Show, by
Blue Train Anna Trapido
cover Years
The annual
7 Once in Cape Town wins 23 Greenhouse freshens up
FOOD ALLERGIES HENNESSY MARKS HOTELIERS BULLISH
Unilever Food
DEMYSTIFIED 250 YEARS ABOUT AFRICA
entrepreneur award for summer Solutions Chef
8 South Africans increase 24 The National flies flavour flag of the Year event
online purchasing 25 Our daily bread showcases top
chefs and food
8 Luke Dale-Roberts opens restaurant
trends (page 16).
Drinks
the business of hospitality
at Saxon
26 Hennessy celebrates heritage CHEFS IN
Know-how
COMPETITION
28 Mixologists meet and compete in MICHAELA AND JADE TOP OF THEIR GAME
9 Tourism safety: criminals, watch out! Cape Town Cover_1015.indd 1 2015/09/21 4:32 PM
12 Hoteliers bullish on Africa 29 Top award for Achim von Arnim
14 Gary Bisset looks to new horizons 29 Nederburg Auction by numbers
EDITORIAL GROUP SUPPORT GAUTENG OFFICE MEMBER OF THE AUDIT BUREAU
Editor Group publisher Neil Piper 368 Jan Smuts Avenue, OF CIRCULATIONS OF SA
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www.hotelandrestaurant.co.za PAGE 1
EDITOR’S LETTER
SWINGS AND ROUNDABOUTS
T
he recent Hospitality tourism and hospitality industry awards hospitality and tourism industries for the
Investment Conference Africa ceremonies have taken place recently. The past 80 years.
(HICA) showcased a world of result is a lot of lists of the best student, Thank you to all of our readers,
opportunities in one continent. junior and senior chefs; restaurants; advertisers and friends in industry who
Africa is an interesting place to do winelists; environmentally-friendly have supported the brand, shared their
business, and not for the fainthearted, establishments; hotels; and entertainment stories, and filled the pages with insights
but South Africa is not the only country and tourism offerings. The timing is perfect into the dynamic and exhilarating world
in the running for new properties and for the hospitality and tourism industries of hospitality. You have inspired us with
international investment. Instead of to promote and market themselves and your creativity, innovation, work ethic,
analysing the continent by country, their staff in time for the summer season. teamwork, leadership and ability to adapt
investors in Africa are more interested in Coming out of all of this activity to all the curve balls thrown at you during
the specifics of key cities. is the latest food trends, “green” our eight decades of reporting. It has been
It is interesting to note that countries initiatives, exceptional service standards, our privilege to service your need for news,
that make it into the news for all the sophisticated winelists, and the names market your latest products and services,
wrong reasons, have cities considered of new and existing staff members at the celebrate your triumphs and commiserate
key destinations for tourism development. top of their game and establishments. your disappointments.
While the local industry still waits with As Dr Billy Gallagher always says, to be We have been honoured to be guests
frustration for the government review the best you must work with the best, at your openings and closings, funerals
committee on visa regulations to do and we’ve seen that across industry. and farewells, launches and mergers,
anything other than pay lip service to He also says something else that we awards ceremonies and auctions,
sorting out the visa mess, other countries wholeheartedly believe and endorse community service initiatives and
in Africa are seizing the opportunity about the world of work: “The more you outreach programmes. The pages of
to market themselves as important give give give, the more you get get get”. Hotel & Restaurant are dedicated to you.
and accessible hubs for travel on the Thank you for sharing your world with
continent. South Africa’s arrogance has END OF AN ERA us. We wish you everything of the best
been noted, confirmed several of the key We are saddened to announce that this for the future, and look forward to when
speakers at HICA. is the final issue of Hotel & Restaurant our paths cross again.
magazine. We have been honoured
COMPETITION SEASON to bring you the latest news, views, Susan Reynard,
A slew of chefs’ competitions and trends and case studies from across the EDITOR
PAGE 2 www.hotelandrestaurant.co.za
HOT & HAPPENING
MARRIOTT DOMINATES MELROSE ARCH
MARRIOTT INTERNATIONAL has announced an agreement that adds to Melrose Arch’s current offering. This partnership
to develop the 150-room Johannesburg Marriott Hotel Melrose builds on our existing valued relationship with Marriott
Arch and 200-unit Marriott Executive Apartments Johannesburg International established through the Protea Hotels Group’s two
Melrose Arch, in partnership with The Amdec Group. These existing hotels at Melrose Arch, African Pride Melrose Arch Hotel
two new properties in Johannesburg are expected to open and Protea Hotel Fire & Ice! Melrose Arch.”
in February 2018. These will be the first Marriott-branded The Marriott Executive Apartments provide upscale
properties under development in South Africa. residential living at five properties in the Middle East and
“Africa is important to Marriott International’s growth strategy Africa. Personalised service and the assurance of a Marriott
because of its rapid economic growth, growing middle class experience allow guests to achieve what they need to in an
and youth population, as well as the expansion of international environment that has all of the comforts of home. Marriott
flights onto the continent,” says Alex Kyriakidis, president Executive Apartments Johannesburg Melrose Arch has 200 fully
and MD for Middle East and Africa for Marriott International. furnished apartments including one-, two- and three-bedrooms
“With over 850 million people in sub-Saharan Africa, there are providing space, ambience and privacy.
enormous opportunities there.” The Johannesburg Marriott Hotel Melrose Arch also features
James Wilson, CEO of The Amdec Group, owners of the conference and event facilities, accommodating up to 500
Melrose Arch mixed-use precinct, adds: “At Melrose Arch our delegates. Other facilities include a business centre and restaurant,
focus is very much on creating an unforgettable experience with fitness centre and outdoor pool, which can be enjoyed by the
a vibrant atmosphere in a secure environment where people can Marriott Executive Apartments Johannesburg Melrose Arch guests
work, shop, relax and stay. The Johannesburg Marriott Hotel too. Mobile check in and check out as well as a mobile chat
Melrose Arch and Marriott Executive Apartments Johannesburg application are all part of the brand’s new offering, in addition to
Melrose Arch provide contemporary and innovative hospitality lobbies and public spaces reworked as “Greatrooms.”
www.hotelandrestaurant.co.za PAGE 3
HOT & HAPPENING
Aligning CSI initiatives with national priorities
COLLABORATING WITH GOVERNMENT positively influences programmes, and integrating extra-curricular activities back into
the way the corporate sector as well as sports federations schools, while facilitating events and opportunities in the areas
and institutions make a sustainable contribution to sports of chess, arts, soccer and education programmes.
development in schools, particularly in underprivileged areas, The Tsogo Sun Moves for Life chess programme has been
according to Vusi Dlamini, group HR director for Tsogo Sun. implemented at more than 70 schools all over South Africa and
“The Department of Sports and Recreation together with more than 50 000 learners are learning through play with the
the Department of Education have created a Memorandum of potential to improve the learning of maths, science and life skills
Understanding that outlines government’s objectives in 16 selected says Afrika Msimang, trustee of TSML, “Our aim has always
school sporting codes – and aligning sporting programmes within been to build children into well-shaped citizens. Chess is a tool
civil society with these objectives will ensure that the overall impact that helps equalise the playing field. I believe this is evident in
on sports development is significantly greater than could be Tsogo Sun’s strategy of engaging the youth of today.”
achieved by these sectors individually,” says Dlamini. The Tsogo Sun Arts Academy forms part of the extra-curricular
Shanda Paine, group CSI manager of Tsogo Sun, says activities of 12 schools in the Diepsloot, Mayfair, East London and
that government’s inclusion of sports and arts into the Nelspruit communities, teaching 480 students the basics of drama
National Development Programme has made sport a national and dance, together with a structured life skills course to empower
educational imperative, and one that Tsogo Sun has embraced the youngsters to make sound choices throughout their lives. The
in its Sports Academy and Arts Academy that impact many company is an active member of Business and Arts South Africa
schools in disadvantaged communities. (BASA), and Michelle Constant, CEO of BASA, emphasises the
Tsogo Sun believes sports and arts change lives and important role that the arts play in building character and skills: “The
bring about new attitudes, and has joined forces with like- arts act as a key entry to other skills. So using the arts in education
minded organisations to develop community programmes supports social capital, imagination and growth of EQ in a child.”
that are aimed at making a tangible difference in the lives of Tsogo Sun has partnered and aligned its CSI soccer initiatives
underprivileged communities – enabling change by creating with the South African Football Development Agency, which
reasons to be enthusiastic about the future. These extensive has developed its Vision 2022 Football Development Plan to
programmes have already had a positive impact on thousands align with government’s National Sports Framework. Says
of learners across the country. SAFDA CEO, Dr Robin Petersen, “We have a vision built on
Tsogo Sun’s key programmes are in line with the objectives pillars which aim for similar outcomes, such as benefits in terms
and purpose of government’s existing School Sports of physical activity and grooming responsible citizens and life
Framework priorities, which include mass participation, skills as a by-product of this sport. Central to this development
identification of talent, making sure that marginalised philosophy is our focus on mass participation, mostly through
communities are not excluded, enabling coaching the coaches school leagues and the pursuit of elite performance.”
PAGE 4 www.hotelandrestaurant.co.za
SAA AND AIR CHINA
STRENGTHEN TIES
SOUTH AFRICAN AIRWAYS (SAA) has announced a code share
agreement with Air China (CA) that will enable SAA to jointly market Air
China’s newly inaugurated non-stop service between Johannesburg and
Beijing as well as points beyond Beijing to Chengdu, Shanghai, Hangzhou
and Chongqing. Air China will, in turn, market SAA’s services from
Johannesburg to Cape Town, Durban and Port Elizabeth. The code share
arrangement is already open for sale, for travel effective 29 October 2015.
Following the successful launch of the partnership between Air China
and SAA in March 2012, when SAA launched its services to Beijing, the
parties have looked into expanding the partnership on Air China’s non-stop
flights between Johannesburg and Beijing and onward destinations across
China. With this code share agreement, travellers will be able to purchase
flights from any South African Airways’ destinations onwards to China on
one ticket, making for a simpler and seamless journey.
Sylvain Bosc, SAA’s chief commercial officer, says: “The agreement will
effectively enhance flight choices for customers, whether originating in
Africa or China, through added connection opportunities, affordable fare
options and convenience.”
This partnership between the flag carriers strengthens historic
commercial, political and cultural ties between the two countries. Currently
China is South Africa’s largest trade partner.
“The enhancement of partnerships between airlines nurtures economic
activity, with domestic and regional benefits within the Southern African
Development Community (SADC) as well as the international benefit
which is realised through BRICS countries’ initiatives, expected to pay
dividends both in terms of trade and tourism,” says Bosc. “This code share
agreement with Air China is meant to support those initiatives and benefit
both the African and Chinese interests, and other BRICS countries, such
as Brazil, who will now have easy and convenient access to China through
Johannesburg.”
www.hotelandrestaurant.co.za PAGE 5
HOT & HAPPENING
SUN INTERNATIONAL
DRIVES
THE BLUE TRAIN
TRANSNET has partnered with Sun International to
launch a new marketing strategy for The Blue Train.
Transnet, the state-owned freight and logistics company,
announced Sun International as the winning bidder for its
luxury Blue Train on 8 September, following an open and
competitive bidding process. Transnet retained The Blue
Train as the only passenger service within its business in
line with its commitment to the train’s iconic status.
To adapt to growing competition, Transnet has
decided to reposition the luxury hotel on wheels. In April
this year, Transnet invited bidders to submit proposals to
Rugby fever partner in developing and piloting a marketing strategy for
The Blue Train for an initial period of up to 18 months.
inspires pizza Ultimately, the aim is to use the strategy to support
a business case to recapitalise The Blue Train, which
may include building new train sets. This may be done in
COL’CACCHIO chain of pizzerias launched its annual partnership with private sector investors and operators,
Celebrity Chef Series in September, which runs until the end which would contribute funding and the required skills
of November 2015. This year’s series sees three top South to run an enterprise of this nature. This year, Transnet
African sports stars team up with three young chefs to present allocated The Blue Train two new electric locomotives.
their take on a signature pizza. The signature pizzas will be The current train set is almost 40 years old and has
a combination of both chef and sportsman’s favourite pizza become too expensive to maintain and operate.
toppings and flavours. Speaking at the signing ceremony at The Blue Train
September naturally capitalised on rugby fever gripping the lounge in Pretoria, Transnet acting group chief executive,
nation, with Butch James (former 2007 Springbok Rugby World Siyabonga Gama, said: “Given the magnitude of The Blue
Cup winner) and Kamini Pather’s (MasterChef SA, Season 2 Train’s impact on the marketability of South African tourism
winner). Their pizza is entitled, GOLD-EN-GREEN, and consists globally, this partnership could extend beyond tourism into
of a non-tomato base, mozzarella, roasted nectarines, prosciutto, hospitality, entertainment and skills development in the
rocket, basil, pumpkin seed praline and a balsamic glaze. industry. This agreement allows us to drive one of the key
October is the turn of JP Duminy (Proteas cricketer) and aspects of the Market Demand Strategy, which is ensuring
Wynand van Rooyen (The Flying Boar co-founder and chef). And that we use our assets to advance and encourage private
in November, Jabu Mahlangu (former Bafana Bafana, Orlando sector participation, while advancing meaningful black
Pirates and Kaizer Chiefs midfielder) and Ivor Jones (head chef of participation in key sectors of our economy.”
The Test Kitchen) will create a gourmet pizza together. Graeme Stephens, chief executive of Sun International,
Col’Cacchio pizzeria will be donating R5 from every Celebrity said: “We are looking forward to working with Transnet on
Chef Pizza sold to the Children’s Hospital Trust, fundraiser for The Blue Train, certainly one of the most widely recognised
the Red Cross War Memorial Children’s Hospital and Paediatric tourism icons globally. We have more than three decades
Healthcare in the Western Cape. All funds raised will be used of international marketing expertise in the luxury tourism
to upgrade and expand the Paediatric Intensive Care Unit market and a very strong international brand, both of which
(PICU) at the Red Cross War Memorial Children’s Hospital. will be brought to bear in this exciting partnership with
Col’Cacchio pizzeria director, Kinga Baranowska, says: “We Transnet for both short and long term benefits.”
are very excited for this year’s Celeb Chef Series. Having the The award-winning Blue Train specialises in luxury
South African sportsmen collaborate with the chefs will bring a accommodation, fine-dining and personalised service,
completely new element to the series. We are thrilled to again and has offered a unique way of exploring Southern
be supporting the Children’s Hospital Trust; it is a worthwhile Africa’s landscapes and landmarks on rail. The Blue Train
cause we are very happy to endorse and are confident that we has been synonymous with luxury rail travel and tourism
will better the amount raised last year.” since 1946 and enjoys an international reputation as one
The 2015 Celebrity Chef Series is co-sponsored by of the world’s premium, heritage rail experiences.
Heineken, Tabasco, Place in the Sun Wine, Coca-Cola, Rialto,
Appletiser and Parmalat.
PAGE 6 www.hotelandrestaurant.co.za
Once in Cape Town wins Emerging
Entrepreneur of the Year
struggling two-star lodge and revamped
the business and staff structures. The
business offers a concise brand promise
- the fun and adventurous qualities
synonymous with a backpackers’ lodge,
together with the cleanliness, safety,
centrality and efficiency of a modern hotel.
Since the revamp, the establishment
has increased occupancy rates from
32% to 80% in a year. Despite constant
re-investment, the business has also
managed to maintain a 23% profit margin.
The establishment is now recognised as a
four-star establishment in the backpacking
category by the Tourism Grading Council
of South Africa.
The business currently has a permanent
staff complement of 25 employees, and
has a staff to guest ratio of one-to-five,
well above the international average of
one-to-eight in a hostel environment,
KIM WHITAKER, co-founder and co-owner of Once in Cape which Whitaker believes is necessary to provide quality and
Town, a hospitality establishment located in central Cape Town, attentive service.
has been named the 2015 Emerging Entrepreneur of the Year Frances Wright, a member of the judging panel, says
at the annual Sanlam/Business Partners Entrepreneur of the Whitaker deserves the award as she has in a very short period
Year competition held in Johannesburg on 2 September 2015. of time successfully managed to turn around a failing business,
The Emerging Entrepreneur of the Year category celebrates which is extremely challenging. “A strong business culture was
entrepreneurs who have been in business for a maximum of five developed and implemented, resulting in the establishment
years, with a turnover not exceeding R5-million. becoming a thriving business with a strong culture. The
Once in Cape Town combines two different accommodation business’s target market is well defined and Whitaker clearly
types: a backpackers’ lodge and a luxury hotel (globally understands the need of their customers. With a 30% net profit,
dubbed “poshtel”). It was born after Whitaker took over a Once in Cape Town is deserving of this award.”
1/3
ESKOM
HOT & HAPPENING
SOUTH AFRICANS
opportunity to shop online.
The report’s findings were based on a survey of the online
INCREASE ONLINE
shopping habits of 11 000 Internet users in South Africa.
Of the population surveyed, it was found that: almost 8% of
PURCHASING online shoppers made weekly purchases; females are the
most prominent online shoppers (making up 55% of visitors to
shopping websites); and the 25 to 29 year old demographic is
most active, with 30 to 34 year olds coming a close second.
The report also showed that almost 65% of all online shoppers
chose to shop from local South African ecommerce merchants,
rather than purchasing from international sites.
Eric Edelstein, CEO of Daddy’s Deals, says: "In the past, in
addition to the fact that either there weren't many people using
the Internet, or they hadn't been online long enough to feel
comfortable with purchasing online, the variety of online shops
was still limited. That has largely changed, with mobile Internet
access, massive selections of products available online, and
state of the art security ensuring safe online purchasing."
He adds: “Ecommerce businesses should focus on building
real awareness and excitement around their client’s brands in
smart and creative ways. The result shouldn’t be a purchase
ECOMMERCE is on the rise in South Africa as globalisation only, but rather the acquisition and long-term retention of loyal
continues to promote an electronically focussed world and customers. This will create a sustainable ecommerce sector,
consumers are increasingly adept at navigating the online world scaleable to the daily growth currently being experienced.”
with confidence, according to a recent report. Airline tickets, Manie Smith, hotel manager of the Daddy Long Legs Hotel,
books and hotel reservations were confirmed as the most says the establishment received great exposure through
purchased items online by the report. This indicates that the listing a deal on the Daddy’s Deals ecommerce platform: “The
tourism and hospitality industries are leading the ecommerce outcome was so incredible that the hotel had to remove the
trend, with 44.9% of purchases for airline tickets, and 30.1% special offer from the site just two days after going live, in order
for hotel reservations. to deliver on the demand created in a mere 48 hours.”
According to the South African eCommerce Report 2015, The Zulu Nyala County Manor also sold over 2900 vouchers
prepared by Effective Measure and IAB South Africa, a 94% online for a dinner, bed-and-breakfast stay. This gave the hotel
increase in regular online purchases was noted between the opportunity to upsell game drives and cultural shows to
December 2013 and December 2014. The availability of mobile guests, further enhancing the brand exposure value received.
data has further spiked online shopping statistics, and the Similar success has been achieved for restaurants such as
report predicts that cheap mobile devices will result in even Moyo in Blouberg, which rebuilt its brand and re-established
more ecommerce activity, as more people will now have the repeat business through offering a deal on the ecommerce site.
Luke Dale-Roberts opens
restaurant at Saxon
LUKE DALE-ROBERTS, award-winning chef and owner of The Test
Kitchen in Cape Town, will bring his signature style to the Saxon Hotel,
Villas and Spa in Johannesburg. A new pop-up concept embodying The
Test Kitchen’s signature qualities will open on 21 January 2016.
Dale-Roberts explains: “The Saxon is an iconic hotel and the perfect home
for us to set up a new creative space. I’m excited to venture into the Joburg
market and see how diners there react to The Test Kitchen style of food.”
Currently at number 28 in the list of the World’s 50 Best Restaurants, The
Test Kitchen was awarded Best Restaurant in Africa for two consecutive
years. South Africa’s annual Eat Out Awards has voted The Test Kitchen as
the country’s Best Restaurant of the Year for the past three consecutive years.
More information on the menu and décor will be made available
closer to the time.
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