OCTOBER 2015 | R25 (incl VAT)


                                   FOOD ALLERGIES   HENNESSY MARKS   HOTELIERS BULLISH
                                     DEMYSTIFIED       250 YEARS       ABOUT AFRICA
the business of hospitality

                                                       CHEFS IN
                                                MICHAELA AND JADE TOP OF THEIR GAME
C@ntrol MSS
Guests return for
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Here is the unique
flavour South
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3                                                       16                                                                           29

    Opinion                                                    Food                                                            At your service
    2       Editor’s letter                                    16 Jade van der Spuy crowned Chef of                            30 Innovation
                                                                  the Year                                                     32 Talent
    Hot & Happening                                            18 How allergies impact the restaurant
    3       Marriott dominates Melrose Arch                       business, by Clifford Roberts
    4       Tsogo Sun aligns CSI initiatives with              20 Triumph for young chef: Grootbos in
            national priorities                                   the spotlight, by Clifford Roberts
    5       SAA and Air China strengthen ties                  22 Unsung heroes: Lungile Mbalo
                                                                                                                                               on the

                                                                                                                                                                             OCTOBER 2015 | R25 (incl VAT)
    6       Sun International drives The                          and the Gugulethu Wine Show, by
            Blue Train                                            Anna Trapido
                                                                                                                                               cover                                                                                                      Years

                                                                                                                                                The annual
    7       Once in Cape Town wins                             23 Greenhouse freshens up
                                                                                                                                                                                                             FOOD ALLERGIES   HENNESSY MARKS   HOTELIERS BULLISH

                                                                                                                                              Unilever Food
                                                                                                                                                                                                               DEMYSTIFIED       250 YEARS       ABOUT AFRICA

            entrepreneur award                                    for summer                                                                 Solutions Chef
    8       South Africans increase                            24 The National flies flavour flag                                         of the Year event
            online purchasing                                  25 Our daily bread                                                           showcases top
                                                                                                                                            chefs and food
    8       Luke Dale-Roberts opens restaurant
                                                                                                                                          trends (page 16).
                                                                                                                                                                          the business of hospitality
            at Saxon
                                                               26 Hennessy celebrates heritage                                                                                                                                   CHEFS IN
                                                               28 Mixologists meet and compete in                                                                                                                         MICHAELA AND JADE TOP OF THEIR GAME

    9 Tourism safety: criminals, watch out!                       Cape Town                                                                                               Cover_1015.indd 1                                                                 2015/09/21 4:32 PM

    12 Hoteliers bullish on Africa                             29 Top award for Achim von Arnim
    14 Gary Bisset looks to new horizons                       29 Nederburg Auction by numbers

                   EDITORIAL                           GROUP SUPPORT                                GAUTENG OFFICE                         MEMBER OF THE AUDIT BUREAU
                      Editor                        Group publisher Neil Piper                    368 Jan Smuts Avenue,                    OF CIRCULATIONS OF SA
                  Susan Reynard                 Finance manager Zanfre Gorgosilich                  Craighall Park, 2196                   The editorial content of Hotel & Restaurant is
                  HR officer Emmelia Fouche                  P O Box 78132, Sandton, 2146                intended to inform owners, executives and employees
                Tel: 011 449 1100                 Group developer Cicero Joseph                      Tel: 011 449 1100                     in the hospitality industry and does not necessarily
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                                                                                                                                  PAGE 1

                                 SWINGS AND ROUNDABOUTS

                                    he recent Hospitality             tourism and hospitality industry awards         hospitality and tourism industries for the
                                    Investment Conference Africa      ceremonies have taken place recently. The       past 80 years.
                                    (HICA) showcased a world of       result is a lot of lists of the best student,      Thank you to all of our readers,
                                    opportunities in one continent.   junior and senior chefs; restaurants;           advertisers and friends in industry who
                      Africa is an interesting place to do            winelists; environmentally-friendly             have supported the brand, shared their
                      business, and not for the fainthearted,         establishments; hotels; and entertainment       stories, and filled the pages with insights
                      but South Africa is not the only country        and tourism offerings. The timing is perfect    into the dynamic and exhilarating world
                      in the running for new properties and           for the hospitality and tourism industries      of hospitality. You have inspired us with
                      international investment. Instead of            to promote and market themselves and            your creativity, innovation, work ethic,
                      analysing the continent by country,             their staff in time for the summer season.      teamwork, leadership and ability to adapt
                      investors in Africa are more interested in         Coming out of all of this activity           to all the curve balls thrown at you during
                      the specifics of key cities.                    is the latest food trends, “green”              our eight decades of reporting. It has been
                         It is interesting to note that countries     initiatives, exceptional service standards,     our privilege to service your need for news,
                      that make it into the news for all the          sophisticated winelists, and the names          market your latest products and services,
                      wrong reasons, have cities considered           of new and existing staff members at the        celebrate your triumphs and commiserate
                      key destinations for tourism development.       top of their game and establishments.           your disappointments.
                      While the local industry still waits with       As Dr Billy Gallagher always says, to be           We have been honoured to be guests
                      frustration for the government review           the best you must work with the best,           at your openings and closings, funerals
                      committee on visa regulations to do             and we’ve seen that across industry.            and farewells, launches and mergers,
                      anything other than pay lip service to          He also says something else that we             awards ceremonies and auctions,
                      sorting out the visa mess, other countries      wholeheartedly believe and endorse              community service initiatives and
                      in Africa are seizing the opportunity           about the world of work: “The more you          outreach programmes. The pages of
                      to market themselves as important               give give give, the more you get get get”.      Hotel & Restaurant are dedicated to you.
                      and accessible hubs for travel on the                                                           Thank you for sharing your world with
                      continent. South Africa’s arrogance has         END OF AN ERA                                   us. We wish you everything of the best
                      been noted, confirmed several of the key        We are saddened to announce that this           for the future, and look forward to when
                      speakers at HICA.                               is the final issue of Hotel & Restaurant        our paths cross again.
                                                                      magazine. We have been honoured
                      COMPETITION SEASON                              to bring you the latest news, views,            Susan Reynard,
                      A slew of chefs’ competitions and               trends and case studies from across the         EDITOR

                  PAGE 2
MARRIOTT INTERNATIONAL has announced an agreement                      that adds to Melrose Arch’s current offering. This partnership
to develop the 150-room Johannesburg Marriott Hotel Melrose            builds on our existing valued relationship with Marriott
Arch and 200-unit Marriott Executive Apartments Johannesburg           International established through the Protea Hotels Group’s two
Melrose Arch, in partnership with The Amdec Group. These               existing hotels at Melrose Arch, African Pride Melrose Arch Hotel
two new properties in Johannesburg are expected to open                and Protea Hotel Fire & Ice! Melrose Arch.”
in February 2018. These will be the first Marriott-branded                 The Marriott Executive Apartments provide upscale
properties under development in South Africa.                          residential living at five properties in the Middle East and
    “Africa is important to Marriott International’s growth strategy   Africa. Personalised service and the assurance of a Marriott
because of its rapid economic growth, growing middle class             experience allow guests to achieve what they need to in an
and youth population, as well as the expansion of international        environment that has all of the comforts of home. Marriott
flights onto the continent,” says Alex Kyriakidis, president           Executive Apartments Johannesburg Melrose Arch has 200 fully
and MD for Middle East and Africa for Marriott International.          furnished apartments including one-, two- and three-bedrooms
“With over 850 million people in sub-Saharan Africa, there are         providing space, ambience and privacy.
enormous opportunities there.”                                             The Johannesburg Marriott Hotel Melrose Arch also features
    James Wilson, CEO of The Amdec Group, owners of the                conference and event facilities, accommodating up to 500
Melrose Arch mixed-use precinct, adds: “At Melrose Arch our            delegates. Other facilities include a business centre and restaurant,
focus is very much on creating an unforgettable experience with        fitness centre and outdoor pool, which can be enjoyed by the
a vibrant atmosphere in a secure environment where people can          Marriott Executive Apartments Johannesburg Melrose Arch guests
work, shop, relax and stay. The Johannesburg Marriott Hotel            too. Mobile check in and check out as well as a mobile chat
Melrose Arch and Marriott Executive Apartments Johannesburg            application are all part of the brand’s new offering, in addition to
Melrose Arch provide contemporary and innovative hospitality           lobbies and public spaces reworked as “Greatrooms.”

                                                                                               PAGE 3

                     Aligning CSI initiatives with national priorities
                      COLLABORATING WITH GOVERNMENT positively influences                       programmes, and integrating extra-curricular activities back into
                      the way the corporate sector as well as sports federations                schools, while facilitating events and opportunities in the areas
                      and institutions make a sustainable contribution to sports                of chess, arts, soccer and education programmes.
                      development in schools, particularly in underprivileged areas,               The Tsogo Sun Moves for Life chess programme has been
                      according to Vusi Dlamini, group HR director for Tsogo Sun.               implemented at more than 70 schools all over South Africa and
                         “The Department of Sports and Recreation together with                 more than 50 000 learners are learning through play with the
                      the Department of Education have created a Memorandum of                  potential to improve the learning of maths, science and life skills
                      Understanding that outlines government’s objectives in 16 selected        says Afrika Msimang, trustee of TSML, “Our aim has always
                      school sporting codes – and aligning sporting programmes within           been to build children into well-shaped citizens. Chess is a tool
                      civil society with these objectives will ensure that the overall impact   that helps equalise the playing field. I believe this is evident in
                      on sports development is significantly greater than could be              Tsogo Sun’s strategy of engaging the youth of today.”
                      achieved by these sectors individually,” says Dlamini.                       The Tsogo Sun Arts Academy forms part of the extra-curricular
                         Shanda Paine, group CSI manager of Tsogo Sun, says                     activities of 12 schools in the Diepsloot, Mayfair, East London and
                      that government’s inclusion of sports and arts into the                   Nelspruit communities, teaching 480 students the basics of drama
                      National Development Programme has made sport a national                  and dance, together with a structured life skills course to empower
                      educational imperative, and one that Tsogo Sun has embraced               the youngsters to make sound choices throughout their lives. The
                      in its Sports Academy and Arts Academy that impact many                   company is an active member of Business and Arts South Africa
                      schools in disadvantaged communities.                                     (BASA), and Michelle Constant, CEO of BASA, emphasises the
                          Tsogo Sun believes sports and arts change lives and                   important role that the arts play in building character and skills: “The
                      bring about new attitudes, and has joined forces with like-               arts act as a key entry to other skills. So using the arts in education
                      minded organisations to develop community programmes                      supports social capital, imagination and growth of EQ in a child.”
                      that are aimed at making a tangible difference in the lives of               Tsogo Sun has partnered and aligned its CSI soccer initiatives
                      underprivileged communities – enabling change by creating                 with the South African Football Development Agency, which
                      reasons to be enthusiastic about the future. These extensive              has developed its Vision 2022 Football Development Plan to
                      programmes have already had a positive impact on thousands                align with government’s National Sports Framework. Says
                      of learners across the country.                                           SAFDA CEO, Dr Robin Petersen, “We have a vision built on
                         Tsogo Sun’s key programmes are in line with the objectives             pillars which aim for similar outcomes, such as benefits in terms
                      and purpose of government’s existing School Sports                        of physical activity and grooming responsible citizens and life
                      Framework priorities, which include mass participation,                   skills as a by-product of this sport. Central to this development
                      identification of talent, making sure that marginalised                   philosophy is our focus on mass participation, mostly through
                      communities are not excluded, enabling coaching the coaches               school leagues and the pursuit of elite performance.”

                  PAGE 4
SOUTH AFRICAN AIRWAYS (SAA) has announced a code share
agreement with Air China (CA) that will enable SAA to jointly market Air
China’s newly inaugurated non-stop service between Johannesburg and
Beijing as well as points beyond Beijing to Chengdu, Shanghai, Hangzhou
and Chongqing. Air China will, in turn, market SAA’s services from
Johannesburg to Cape Town, Durban and Port Elizabeth. The code share
arrangement is already open for sale, for travel effective 29 October 2015.
    Following the successful launch of the partnership between Air China
and SAA in March 2012, when SAA launched its services to Beijing, the
parties have looked into expanding the partnership on Air China’s non-stop
flights between Johannesburg and Beijing and onward destinations across
China. With this code share agreement, travellers will be able to purchase
flights from any South African Airways’ destinations onwards to China on
one ticket, making for a simpler and seamless journey.
    Sylvain Bosc, SAA’s chief commercial officer, says: “The agreement will
effectively enhance flight choices for customers, whether originating in
Africa or China, through added connection opportunities, affordable fare
options and convenience.”
    This partnership between the flag carriers strengthens historic
commercial, political and cultural ties between the two countries. Currently
China is South Africa’s largest trade partner.
    “The enhancement of partnerships between airlines nurtures economic
activity, with domestic and regional benefits within the Southern African
Development Community (SADC) as well as the international benefit
which is realised through BRICS countries’ initiatives, expected to pay
dividends both in terms of trade and tourism,” says Bosc. “This code share
agreement with Air China is meant to support those initiatives and benefit
both the African and Chinese interests, and other BRICS countries, such
as Brazil, who will now have easy and convenient access to China through

                                  PAGE 5

                                                                                           SUN INTERNATIONAL
                                                                                           THE BLUE TRAIN
                                                                                           TRANSNET has partnered with Sun International to
                                                                                           launch a new marketing strategy for The Blue Train.
                                                                                           Transnet, the state-owned freight and logistics company,
                                                                                           announced Sun International as the winning bidder for its
                                                                                           luxury Blue Train on 8 September, following an open and
                                                                                           competitive bidding process. Transnet retained The Blue
                                                                                           Train as the only passenger service within its business in
                                                                                           line with its commitment to the train’s iconic status.
                                                                                              To adapt to growing competition, Transnet has
                                                                                           decided to reposition the luxury hotel on wheels. In April
                                                                                           this year, Transnet invited bidders to submit proposals to

                      Rugby fever                                                          partner in developing and piloting a marketing strategy for
                                                                                           The Blue Train for an initial period of up to 18 months.

                      inspires pizza                                                          Ultimately, the aim is to use the strategy to support
                                                                                           a business case to recapitalise The Blue Train, which
                                                                                           may include building new train sets. This may be done in
                      COL’CACCHIO chain of pizzerias launched its annual                   partnership with private sector investors and operators,
                      Celebrity Chef Series in September, which runs until the end         which would contribute funding and the required skills
                      of November 2015. This year’s series sees three top South            to run an enterprise of this nature. This year, Transnet
                      African sports stars team up with three young chefs to present       allocated The Blue Train two new electric locomotives.
                      their take on a signature pizza. The signature pizzas will be        The current train set is almost 40 years old and has
                      a combination of both chef and sportsman’s favourite pizza           become too expensive to maintain and operate.
                      toppings and flavours.                                                  Speaking at the signing ceremony at The Blue Train
                         September naturally capitalised on rugby fever gripping the       lounge in Pretoria, Transnet acting group chief executive,
                      nation, with Butch James (former 2007 Springbok Rugby World          Siyabonga Gama, said: “Given the magnitude of The Blue
                      Cup winner) and Kamini Pather’s (MasterChef SA, Season 2             Train’s impact on the marketability of South African tourism
                      winner). Their pizza is entitled, GOLD-EN-GREEN, and consists        globally, this partnership could extend beyond tourism into
                      of a non-tomato base, mozzarella, roasted nectarines, prosciutto,    hospitality, entertainment and skills development in the
                      rocket, basil, pumpkin seed praline and a balsamic glaze.            industry. This agreement allows us to drive one of the key
                         October is the turn of JP Duminy (Proteas cricketer) and          aspects of the Market Demand Strategy, which is ensuring
                      Wynand van Rooyen (The Flying Boar co-founder and chef). And         that we use our assets to advance and encourage private
                      in November, Jabu Mahlangu (former Bafana Bafana, Orlando            sector participation, while advancing meaningful black
                      Pirates and Kaizer Chiefs midfielder) and Ivor Jones (head chef of   participation in key sectors of our economy.”
                      The Test Kitchen) will create a gourmet pizza together.                 Graeme Stephens, chief executive of Sun International,
                         Col’Cacchio pizzeria will be donating R5 from every Celebrity     said: “We are looking forward to working with Transnet on
                      Chef Pizza sold to the Children’s Hospital Trust, fundraiser for     The Blue Train, certainly one of the most widely recognised
                      the Red Cross War Memorial Children’s Hospital and Paediatric        tourism icons globally. We have more than three decades
                      Healthcare in the Western Cape. All funds raised will be used        of international marketing expertise in the luxury tourism
                      to upgrade and expand the Paediatric Intensive Care Unit             market and a very strong international brand, both of which
                      (PICU) at the Red Cross War Memorial Children’s Hospital.            will be brought to bear in this exciting partnership with
                         Col’Cacchio pizzeria director, Kinga Baranowska, says: “We        Transnet for both short and long term benefits.”
                      are very excited for this year’s Celeb Chef Series. Having the          The award-winning Blue Train specialises in luxury
                      South African sportsmen collaborate with the chefs will bring a      accommodation, fine-dining and personalised service,
                      completely new element to the series. We are thrilled to again       and has offered a unique way of exploring Southern
                      be supporting the Children’s Hospital Trust; it is a worthwhile      Africa’s landscapes and landmarks on rail. The Blue Train
                      cause we are very happy to endorse and are confident that we         has been synonymous with luxury rail travel and tourism
                      will better the amount raised last year.”                            since 1946 and enjoys an international reputation as one
                         The 2015 Celebrity Chef Series is co-sponsored by                 of the world’s premium, heritage rail experiences.
                      Heineken, Tabasco, Place in the Sun Wine, Coca-Cola, Rialto,
                      Appletiser and Parmalat.

                  PAGE 6
Once in Cape Town wins Emerging
Entrepreneur of the Year
                                                                                        struggling two-star lodge and revamped
                                                                                        the business and staff structures. The
                                                                                        business offers a concise brand promise
                                                                                        - the fun and adventurous qualities
                                                                                        synonymous with a backpackers’ lodge,
                                                                                        together with the cleanliness, safety,
                                                                                        centrality and efficiency of a modern hotel.
                                                                                           Since the revamp, the establishment
                                                                                        has increased occupancy rates from
                                                                                        32% to 80% in a year. Despite constant
                                                                                        re-investment, the business has also
                                                                                        managed to maintain a 23% profit margin.
                                                                                        The establishment is now recognised as a
                                                                                        four-star establishment in the backpacking
                                                                                        category by the Tourism Grading Council
                                                                                        of South Africa.
                                                                                           The business currently has a permanent
                                                                                        staff complement of 25 employees, and
                                                                                        has a staff to guest ratio of one-to-five,
                                                                                        well above the international average of
                                                                                        one-to-eight in a hostel environment,
KIM WHITAKER, co-founder and co-owner of Once in Cape             which Whitaker believes is necessary to provide quality and
Town, a hospitality establishment located in central Cape Town,   attentive service.
has been named the 2015 Emerging Entrepreneur of the Year            Frances Wright, a member of the judging panel, says
at the annual Sanlam/Business Partners Entrepreneur of the        Whitaker deserves the award as she has in a very short period
Year competition held in Johannesburg on 2 September 2015.        of time successfully managed to turn around a failing business,
The Emerging Entrepreneur of the Year category celebrates         which is extremely challenging. “A strong business culture was
entrepreneurs who have been in business for a maximum of five     developed and implemented, resulting in the establishment
years, with a turnover not exceeding R5-million.                  becoming a thriving business with a strong culture. The
   Once in Cape Town combines two different accommodation         business’s target market is well defined and Whitaker clearly
types: a backpackers’ lodge and a luxury hotel (globally          understands the need of their customers. With a 30% net profit,
dubbed “poshtel”). It was born after Whitaker took over a         Once in Cape Town is deserving of this award.”


                      SOUTH AFRICANS
                                                                                               opportunity to shop online.
                                                                                                   The report’s findings were based on a survey of the online

                      INCREASE ONLINE
                                                                                               shopping habits of 11 000 Internet users in South Africa.
                                                                                               Of the population surveyed, it was found that: almost 8% of

                      PURCHASING                                                               online shoppers made weekly purchases; females are the
                                                                                               most prominent online shoppers (making up 55% of visitors to
                                                                                               shopping websites); and the 25 to 29 year old demographic is
                                                                                               most active, with 30 to 34 year olds coming a close second.
                                                                                               The report also showed that almost 65% of all online shoppers
                                                                                               chose to shop from local South African ecommerce merchants,
                                                                                               rather than purchasing from international sites.
                                                                                                   Eric Edelstein, CEO of Daddy’s Deals, says: "In the past, in
                                                                                               addition to the fact that either there weren't many people using
                                                                                               the Internet, or they hadn't been online long enough to feel
                                                                                               comfortable with purchasing online, the variety of online shops
                                                                                               was still limited. That has largely changed, with mobile Internet
                                                                                               access, massive selections of products available online, and
                                                                                               state of the art security ensuring safe online purchasing."
                                                                                                   He adds: “Ecommerce businesses should focus on building
                                                                                               real awareness and excitement around their client’s brands in
                                                                                               smart and creative ways. The result shouldn’t be a purchase
                      ECOMMERCE is on the rise in South Africa as globalisation                only, but rather the acquisition and long-term retention of loyal
                      continues to promote an electronically focussed world and                customers. This will create a sustainable ecommerce sector,
                      consumers are increasingly adept at navigating the online world          scaleable to the daily growth currently being experienced.”
                      with confidence, according to a recent report. Airline tickets,              Manie Smith, hotel manager of the Daddy Long Legs Hotel,
                      books and hotel reservations were confirmed as the most                  says the establishment received great exposure through
                      purchased items online by the report. This indicates that the            listing a deal on the Daddy’s Deals ecommerce platform: “The
                      tourism and hospitality industries are leading the ecommerce             outcome was so incredible that the hotel had to remove the
                      trend, with 44.9% of purchases for airline tickets, and 30.1%            special offer from the site just two days after going live, in order
                      for hotel reservations.                                                  to deliver on the demand created in a mere 48 hours.”
                         According to the South African eCommerce Report 2015,                     The Zulu Nyala County Manor also sold over 2900 vouchers
                      prepared by Effective Measure and IAB South Africa, a 94%                online for a dinner, bed-and-breakfast stay. This gave the hotel
                      increase in regular online purchases was noted between                   the opportunity to upsell game drives and cultural shows to
                      December 2013 and December 2014. The availability of mobile              guests, further enhancing the brand exposure value received.
                      data has further spiked online shopping statistics, and the              Similar success has been achieved for restaurants such as
                      report predicts that cheap mobile devices will result in even            Moyo in Blouberg, which rebuilt its brand and re-established
                      more ecommerce activity, as more people will now have the                repeat business through offering a deal on the ecommerce site.

                      Luke Dale-Roberts opens
                      restaurant at Saxon
                      LUKE DALE-ROBERTS, award-winning chef and owner of The Test
                      Kitchen in Cape Town, will bring his signature style to the Saxon Hotel,
                      Villas and Spa in Johannesburg. A new pop-up concept embodying The
                      Test Kitchen’s signature qualities will open on 21 January 2016.
                         Dale-Roberts explains: “The Saxon is an iconic hotel and the perfect home
                      for us to set up a new creative space. I’m excited to venture into the Joburg
                      market and see how diners there react to The Test Kitchen style of food.”
                         Currently at number 28 in the list of the World’s 50 Best Restaurants, The
                      Test Kitchen was awarded Best Restaurant in Africa for two consecutive
                      years. South Africa’s annual Eat Out Awards has voted The Test Kitchen as
                      the country’s Best Restaurant of the Year for the past three consecutive years.
                         More information on the menu and décor will be made available
                      closer to the time.

                  PAGE 8
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