Chief Executive Recruitment Pack January 2019 - Campbell Tickell
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Chief Executive Recruitment Pack January 2019
Connexus-Group - Chief Executive Officer - Recruitment Pack 3
Contents
Contents
Your application......................................................................................... 04
Welcome to Connexus Housing Group..................................... 06
About Connexus Housing Group.................................................. 08
Structure......................................................................................................... 10
Our Board Members................................................................................ 14
Our Executive Management Team.............................................. 18
Role profile.................................................................................................... 20
Person specification ............................................................................. 22
Key terms and conditions................................................................... 26
Key dates and the selection process......................................... 26
Supplementary Information............................................................. 28
The media advertisement.................................................................. 31
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Your application
Thank you very much for your interest • Please note that applications
in this post. On the following pages, can only be considered if all the
you will find details of the role and documentation is complete. Please
the selection process to assist you send your application, preferably
in completing and tailoring your in MS Word format by email to:
application. In order to apply you connexus@campbelltickell.com
should submit: Applications must be received
• An up-to-date CV which shows by Monday 4th February
your full career history – we 2019 at 9.00am.
recommend that this is no longer Please ensure we receive your
than three pages; application in good time. If you do not
• A supporting statement explaining receive confirmation of receipt within
why you are interested in this 24 hours of sending, please call the
role, detailing how you are a good team on 020 3434 0990. To help
candidate for this post and how you avoid your submission being treated
fulfil the person specification – we as spam, please use a secure email
recommend that this is no longer address from which to send
than three pages; your application and refer to the
• The declaration form (completion role and organisation in the header.
of the equalities section is not Please do call me if you wish to have
mandatory, but is requested for an informal discussion about the role
monitoring purposes in line with and organisation, or if you have any
our commitment to equality and other questions to help you decide
diversity); and whether to apply.
• Indicate on the declaration form
Kind regards
if you cannot attend any of the
interview dates. Kelly Shaw
Kelly Shaw
Senior Associate Consultant
Campbell Tickell
Connexus-Group - Chief Executive - Recruitment Pack 5 Your application
6 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus
Welcome to Connexus
Housing Group
These are exciting times for Connexus. All is in place to deliver our ambitions,
Formed in 2017 from the merger of achieve our targets and secure our
Herefordshire Housing and Shropshire future, and the Board and I are now
Housing Group, we now deliver homes looking forward to recruiting our next
and services across Herefordshire, Chief Executive. We’re looking for
Gloucestershire and Shropshire. We someone with a passion for the issues
are a key regional provider in these that face us, and a track record of
markets, providing over 10,000 homes delivery. You will be a people-focussed
and with a turnover of £56m and leader, able to inspire our staff group
over 600 staff. We have an ambitious and build ever deeper relationships
development programme and are with our partners. As you lead the
absolutely committed to continuing organisation through the next phase
to deliver much needed homes and of post merger integration, you will
services across our counties. As a ensure we deliver our ambitious
large rural housing provider, we face plans and make a real difference in
some unique challenges, but we know Herefordshire and Shropshire.
that our services are needed now As a Board we are absolutely
more than ever. committed to delivering our plans
Both of our legacy organisations have and strategies, and the ambitions we
a strong track record of delivery, and set out when Connexus was created.
our new Chief Executive will join us If you have the necessary drive and
as we look to take the organisation passion for what we do, we look
to the next stage. We want to forward to discussing this
continue to deliver great properties in opportunity with you.
communities where people really want This is a unique chance to make an
to live, ensuring that some of our most impact and difference in sector.
rural communities can continue to
We welcome your interest and will be
thrive. To do this, we need to ensure
pleased to receive an application.
that we provide great homes and
I look forward to hearing your views
services, but also deliver desperately
on Connexus and our future.
needed new homes in Herefordshire
and Shropshire. We have a committed
group of colleagues, strong finances Ruth Cooke
and great relationships with our Ruth Cooke
partner local authorities. Chair
Connexus-Group - Chief Executive Officer - Recruitment Pack
Welcome to Connexus Housing Group
7
8 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus
About Connexus
Housing Group
Connexus is proud to have some of Our group includes:
the UK’s most exciting and forward
thinking housing and support
services. From the leading Careline
service, providing telecare to over
37,500 customers, to more local
innovative services such as the Herefordshire Housing – with over Independence Trust – providing a
mobile responder service, reducing 5,800 homes across Herefordshire range of innovative services that
the impact on ambulance and support peoples emotional and
hospital services and the Ludlow physical wellbeing
Foyer, providing a supported
environment for young people. Connexus is at an exciting stage
With over 600 employees and a in its journey, aligning what we do
portfolio of over 10,000 homes, South Shropshire Housing – with and developing what we call The
we support people, create places, over 2,370 across South Shropshire Connexus Way – our way of thinking,
and work in partnership with and Herefordshire behaving and working.
like-minded providers to help our This framework supports our
customers reach their potential. corporate plan, providing a foundation
for the way we will deliver core
objectives to; empower people to
meet their needs and aspirations,
Meres and Mosses Housing – provide great homes and sustain
with over 2,350 homes across communities, create and value
North Shropshire partnerships, and be well run,
delivering value for money.
Our transformational change
programme – One Connexus – takes
us further on our journey as one
organisation, with projects
Floreat – a profit for purpose arm focussed around;
with a fresh approach to delivering Where we work – ensuring we meet
brilliant new homes the needs and requirements of
our colleagues and customers, we
understand the demands and are
fit for the future.
Connexus-Group - Chief Executive Officer - Recruitment Pack
About Connexus Housing Group
9
The way we work – ensuring we are Ludlow is not just beautiful, it’s routes for those who love to cycle,
efficient and effective, emphasising delicious! Shropshire’s gastronomic walk or run, whilst taking in fantastic
our organisation as a single system capital sits within the famous Blue views. And all the while you’re never
and branded as one, with high Remembered Hills of the south of too far from major cities like Bristol,
colleague morale and satisfied the county and is a great place to Cardiff and Birmingham with mainline
customers and, find your inner foodie. It also has a direct routes to all.
The people of Connexus – our castle, which was once the home of For choral music fans Hereford is
colleagues embrace and deliver future Kings of England, situated at a triennial host for the oldest in
The Connexus Way and our one end of a medieval market square, the world non – competitive three
customers are treated as individuals which still holds regular markets. Choirs festival with its neighbouring
based on what matters to them. And if you love the great outdoors, cathedral cities of Worcester and
the Shropshire Hills offer some Gloucester. For book lovers you are
Local area outstanding post work or not far away from the town of Hay
Working for Connexus also means weekend hikes. on Wye with its world-famous literary
you can live and work in one of the Next door is the beautiful cider festival. Against the backdrop of the
most stunning parts of the UK. county of Herefordshire with its Malvern Hills which inspired Edward
Shropshire has a wealth of things to meandering river wye, it’s apple Elgar so much and offers more
do and you are never far away from orchards, it’s independent eateries outstanding walks, is the annual
beautiful scenery; In the Medieval – including The Beefy Boys who’ve Royal Three Counties agricultural
town of Shrewsbury you can marvel won awards all over the world for show with just about everything that
at the black and white buildings and creating the best burgers; it’s castles is good about rural living.
at the same time take advantage that were once at the fore front
of the fact that Shrewsbury has of British history, and the world
far more than its fair share of famous Mappa Mundi and its ancient
independent and unique shops. cathedral. The rurality offers fantastic
10 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus
Structure Chart Chief Executive
Interim Duncan Forbes
Director of Housing Director of Director of Assets/
& Communities Independence Trust Compliance & repairs
Christine Duggan Ann Sutcliffe Interim Vivien Knibbs
Head of Head of Head of Head of Head of Assets
Housing Customer Wellbeing Repairs & Compliance
Danial Phillips Services (South) Grenville Dave Challinor
Gary Darlington Simon Herdsfield Hague
NB Louise
Reynolds is
Services Manager
NorthConnexus-Group - Chief Executive Officer - Recruitment Pack 11
Structure Chart
Director of Director of
Development Resources
Interim Rowan Kirk Richard Woolley
Head of Head of ICT Head of Insight Head of HR Head of
Development Adam Husslebee & Change Joanne Chown Finance
TBC Jennifer Preedy Carol Dover14 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus Our Board Members Ruth Cooke – Chair Gill Jones Liz Walford David Lincoln Ruth is CEO of former Since April 2014, Gill Liz has a lifetime’s David has previously worked Clarion , one of the has been self-employed, experience in the social in the gas and electricity largest housing and care working with a range of housing, having held a industries, in roles ranging organisations in the public, private and voluntary number of executive from operational to country. Ruth is passionate sector clients in areas of positions within leading business and systems about the delivery of business development, organisations in the sector. development and change quality housing and care project management, fund She retired as Group management. David is services and has a finding and neighbourhood Chief Executive of Walsall also a volunteer adviser particular interest in the planning. Housing Group in 2009 with Herefordshire Citizens challenges of providing following five years in Advice Bureau. affordable housing in that post. rural communities.
Connexus-Group - Chief Executive Officer - Recruitment Pack 15
Our Board Members
Allison Taylor Paul Smith
Allison has many years’ Paul Smith is the Cabinet Paul has specialised in
experience at a senior level Member for Housing at housing association
with a particular emphasis Bristol City Council and a Governance having worked
on people management member of the Advisory with over 50 boards during
and helping organisations Panel for the Housing his career. Paul first became
create a climate to enable Ombudsman. Paul’s career interested in housing as
people to work at their in housing has spanned an active council housing
best. Allison runs her three decades including tenant. Paul has a degree in
own consultancy offering working for two rural based Astrophysics & Astronomy
leadership development and stock transfer housing and a Post Graduate
executive coaching. associations, Aster Group Certificate of Education.
and Heart of England
Housing Group. Paul has
also served as the Chief
Executive of two national
charities, the Furniture Re-
use Network and Housing
Potential (the skills agency
for housing).16 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus Hilary Gardner Philippa Jones John Cross Hilary has over 30 years Philippa has worked in social John has extensive senior experience in the Housing housing for more than level experience leading Sector both at an executive 30 years, most recently on the development of and non-executive level. as chief executive of new affordable homes Hilary is currently a non- Bromford. She has worked and has worked as a executive Director of at director level in housing highly successful Chief Sanctuary Students and management, supported Executive for a number from 2013-16 was housing and development. of organisations including Chair of Sanctuary bpha. He previously served (North West). Hilary now as Chair of the National has her own housing Housing Federation for consultancy business. three years.
Connexus-Group - Chief Executive - Recruitment Pack 17
18 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus
Our Executive
Management Team
Duncan Forbes - Vivien Knibbs - Ann Sutcliffe - Christine Duggan -
Interim Chief Executive Interim Director Assets Director of Director of Housing and
and Repairs Independence Trust Communities
Duncan started out as a
legal aid lawyer working Vivien’s an experienced Ann has worked in social Christine has worked in
in London law centres. He housing professional, housing for over 30 the social housing sector
then set up his own legal having worked across both years. She is a qualified in Herefordshire for
practice in Wales. Duncan the housing association psychiatric nurse with a over 15 years. She has
was the lead consultant on and ALMO sectors (arm’s- degree in social policy from experience across all parts
the setting up of Bron Afon length management Cambridge University and of the business having
Community Housing and organisations). She has a postgraduate diploma in previously led amongst
then went on to become experience in all aspects of housing from the LSE. others; homelessness
their first CEO and spent strategic and operational and floating support,
over 9 years there. housing delivery and has a business improvement, and
significant track record in neighbourhood services.
delivering organisational
change programs.Connexus-Group - Chief Executive Officer - Recruitment Pack 19 Our Executive Management Team Richard Woolley - Rowan Kirk - Interim Director of Resources Director of Development Richard has over 20 Rowan has over 30 years years’ experience in the of experience working in housing sector, gained senior development roles with both Large Scale in the residential and care Voluntary Transfers (LSVTs) markets in the public, third and traditional housing and private sectors. Rowan associations. Richard has has worked as a Director overall responsibility for key at Sanctuary Group and functions including Finance, Keepmoat Ltd. ICT, HR and Corporate Services.
20 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus
Role profile
Purpose and objectives of post: Planning and strategic thinking: Leadership:
Responsible to the Board for • Work with the Board and Executive • Provide clear, effective and open
providing strategic leadership to the to develop the strategic direction leadership to all colleagues, setting
organisation, ensuring that it achieves of the organisation, ensuring that the tone, exemplifying the values;
its key purposes through creating relevant plans are generated, inspiring and motivating, developing
an appropriate culture, effective approved, monitored, updated and and recognising colleagues, and
governance, clear leadership and delivered (e.g. corporate developing positive relationships to
effective management of resources. plan, business plan). foster effective ‘one team working’
• Lead on the integration of services and professionalism amongst
Key Relationships all colleagues.
and service offerings to ensure
Job Title: Chief Executive that the organisation provides • Promote a culture of customer
Responsible to: Connexus Board seamless, consistent services and service and wider community
Department: Connexus Group eradicates any duplication, waste involvement, ensuring that
Number of people directly and redundant effort in order to customers are at the heart of
managed: 5 be efficient and deliver the highest service delivery and development.
quality services to customers at • Act as ambassador and
Duties/Responsibilities lowest cost. representative for the organisation,
Governance: • Achieve high levels of customer working with stakeholders to
• Work with the Chair and Board focused performance through develop services for customers.
Members to enable them to fulfil the development of effective • Maintain positive relationships
their governance role, facilitating monitoring of performance and with key partners and agencies,
their work, developing a strong setting of goals and targets local authorities, regional bodies,
partnership approach, building a within the organisation’s investment agencies and growing
strong consensus, taking both strategies and plans. opportunities for the organisation
direction and feedback from them. • Ensure that risks to the to achieve its business objectives.
• Act as the primary advisor to the organisation’s success are identified
Board and its committees, ensuring and appropriate mitigation is in
they have information, advice and place to minimise those risks, in
skills required for effective decision consultation with the Board.
making and risk management. • Develop and maintain a high-
level understanding of legislative,
political, socio-economic and other
factors affecting the sector and
the organisation, advising the
Board on their implications.Connexus-Group - Chief Executive Officer - Recruitment Pack 21
Role profile
Managing the business: Standard Requirements: 7. To recognise health and safety as a
• Direct and manage the organisation 1. All individuals are expected to be responsibility of every individual, to
through the Executive Team, flexible in undertaking the duties take reasonable care of oneself and
working towards agreed objectives and responsibilities attached others in the workplace and comply
and values to ensure the delivery to their job and may be asked with policies, relevant legislation
of strategic business objectives to perform other duties which and any service specific procedures
and plans, creating a collegiate reasonably correspond to the that may apply to the role.
environment of healthy debate and general character of their job and 8. Ensure practice is firmly rooted
mutual support. their level of responsibility. within the Children and Adults
• Promote a problem-solving 2. All individuals are expected to Safeguarding framework. As an
approach and the modernisation maintain personal and professional organisation we take an assertive
of service delivery to develop development to meet the changing approach to ensuring the safety
enhanced levels of customer demands of the job and participate and well-being of all children and
service, social value and/or in appropriate learning and adults with care and support
greater efficiency. development activities. needs and colleagues will need to
demonstrate an understanding
• Responsible for use of all resources 3. All individuals are expected to carry
and commitment to best
and budgets to ensure that the out their duties and responsibilities
safeguarding practice.
organisation achieves its objective having regard to the company’s
of providing exceptional value for commitment to providing a A senior leadership role profile cannot
money and can be a major multi- customer focused service. feasibly cover every issue which may
regional mixed tenure developer. arise, and the post holder is expected
4. Act as an ambassador for the
to be sufficiently flexible to carry out
• Ensure that the organisation Group at all times during the
other duties as required.
complies with all relevant statutory course of your duties.
(in particular to lead compliance on 5. Ensure compliance with
health and safety), regulatory and requirements under the General
funders’ requirements, and that Data Protection Regulation (GDPR)
it supports diverse cultures and and follow the Group’s Data
promotes equality of opportunity. Protection Policy and procedures
relating to confidentiality.
6. To promote equality and diversity
and to treat everyone with fairness
and dignity. Whilst be committed
to the principles of Equality
and Diversity.22 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus
Person
Specification
Core behaviours for the building cohesive and motivated • Ability to work effectively in
post (essential) teams who are committed to the partnership with board members,
• Resilient, robust, confident and organisation’s vision and goals. executives, colleagues, residents,
determined, also self-aware and • Ability to interpret financial customers and external
committed to addressing areas information, analyse complex stakeholders; with the ability to
for personal development. data and present information in engage effectively at all levels and
an accessible way. to present complex information in
• Shared vision and values of
an accessible way.
the organisation. • Proven track record, at Executive
level, in a housing provider of • Excellent communication and
• A personal and professional
successfully managing a number interpersonal skills; well-developed
credibility that will command
of complex/commercial/regulated ambassadorial, influencing,
confidence at all levels.
services, where customer networking, promotional and
• Committed to accountability, negotiating skills.
satisfaction has been at the
openness, transparency and
heart of service delivery. • Works well in a team, with a
equality of opportunity.
• A track record of delivering collaborative style that engages
• Having an understanding of and people at all levels and promotes
excellence in customer services,
embracing diversity; treating others positive relationships throughout
for continuous improvement of
with dignity and respect with a the organisation and its partners.
services and service offerings
real desire to understand and
in order to deliver increased • Strong strategic vision and
meet diverse customer needs
social value. foresight with experience
and aspirations.
• Proven experience of leading and of developing organisational
Qualifications and development managing significant organisational strategies, based on understanding
• Relevant professional qualification and culture change/growth and of the external commercial and
e.g. degree level qualification or creating an environment where political environment in the sector.
chartered status in a relevant change is considered and dealt
discipline covering housing, care or with positively and seen as
support e.g. CIH an opportunity for
continuous improvement.
Knowledge, skills & experience
• A thorough knowledge of the Personal attributes & approaches
statutory and regulatory rules that • Ability to make sound judgments,
underpin the delivery of services find solutions to complex issues
relevant to the organisation. and problems, and manage risk.
• Ability to create and lead a culture • A decisive and effective decision
based on the organisation’s values, maker who leads by example with
to inspire, motivate and develop an open, engaging and
colleagues at all levels; skilled at enthusing style.Connexus-Group - Chief Executive Officer - Recruitment Pack 23 Person Specification
26 connexus-group.co.uk facebook.com/weareconnexus twitter.com/weareconnexus linkedin.com/company/weareconnexus
Key terms and conditions
Salary and package: business working week. However, due Location:
Salary is circa. £135,000 to the seniority of this post there is a Connexus has four key locations and
requirement for flexibility in meeting the CEO will be expected to travel and
Benefits: the full responsibilities of the post. work flexibly from all four, Hereford,
Health Online Private Cover Attendance at evening meetings will Craven Arms, Wem and Gloucester
Car allowance 10% of salary be required from time to time. with a dedicated office in Craven
Arms, Hereford and Wem.
Holiday entitlement: Probation and notice periods:
30 days plus 8 statutory (Jan to 6 months’ probation Reloction package:
Dec holiday year) Up to £10,000 – conditions apply
Working hours:
Normal hours of work are 37 hours
per week based around the usual
Key dates and the selection process
Close for application: Testing: You will be invited to a panel interview
9am, on Monday 4th Shortlisted candidates may be asked and may be asked to complete a
February 2019 to complete a remote technical prepared presentation in advance of
testing and online personality profile. your interview.
Successful candidates will be
informed by Friday 8th February. There will also be an opportunity to
Final interviews: meet with executive peers and the
All unsuccessful candidates will be
offered feedback by Campbell Tickell. Friday 1st March 2019 senior staff that will report to this
Shortlisted candidates will have the role, on the same day.
First interviews: opportunity to have a pre-arranged
Monday 18th February 2019 telephone conversation with the
Longlisted candidates will be current Interim Chief Executive,
interviewed by a Campbell Tickell Duncan Forbes.
panel. On the same day there will be
an opportunity to meet with the Chair
for a separate discussion session.
Interview venue to be confirmed.Connexus-Group - Chief Executive - Recruitment Pack 27
28 connexus-group.co.uk facebook.com/weareconnexus/ twitter.com/weareconnexus linkedin.com/company/weareconnexus Supplementary Information Connexus Brand Story The Connexus Way – Corporate Plan 2018 - 2021 Connexus Financial Statements 2017/18 Connexus Group Documents Connexus Group News Connexus Group – Our Brands Full details of Connexus can be viewed at https://connexus-group.co.uk
Connexus-Group - Chief Executive Officer - Recruitment Pack 31
The media advertisement
Chief Executive
c.£135K / West Midlands
Formed in July 2017, Connexus strengthened governance, a Social value is as important to us as
brought together two successful willingness to innovate, excellent local providing great value for money.
housing groups providing homes and partnerships and a great reputation Working with us also offers the
delivering services across for housing, well-being, place-shaping opportunity to live in some of the
Herefordshire, Shropshire and and regeneration. You will join a most stunning countryside, villages,
Gloucester. With a combined portfolio dynamic senior management and towns or cities in the UK.
of over 10,000 homes, a £56m other team colleagues keen to make
turnover, and more than 600 staff If you are an experienced housing
an even greater positive difference
we are an important regional provider professional with a deep
to the lives of the people and
whilst also having a key role as understanding of social policy, a senior
communities we serve.
place-shaper and community anchor. executive with flair and looking for
We seek a compelling leader as our your next challenge then please
You will join Connexus at an exciting Chief Executive with an executive contact our retained consultant Kelly
time to lead the second phase of our level track record in housing, a strong Shaw at Campbell Tickell on 07900
development as one organisation, people focussed approach, able to 363803 or 0203 434 0990 for an
with a unique opportunity to recruit energise, engage and inspire our team, informal chat
two new Executive Directors for able to build close working
your team, developing our new Closing date: 9am, on Monday
relationships with partners, committed
organisational culture and extending 4th February 2019
to fulfilling our wider well being and
our influence and reach. place shaping role, with a track record
There is ample opportunity. We have a of innovation, able to work with
strong financial position, an ambitious complexity whilst giving assurance
development programme, recently and with sound business acumen.Third Floor Olympic Office Centre 8 Fulton Road Wembley Middlesex HA9 0NU 020 8830 6777 020 3434 0990 (Recruitment) info@campbelltickell.com www.campbelltickell.com
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