Community Facilities Asset Management Plan Community Facilities Asset Management Plan Aquatics August 2018 2018-2028 Community Facilities Asset ...
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Community Facilities Asset Management Plan
Community Facilities Asset Management Plan
Aquatics
August 2018
2018-2028
Community Facilities Asset Management
Plan
3
1 Introduction.................................................................................................................7
1.1 Aim and Purpose .................................................................................................................... 7
1.2 Plan Structure ......................................................................................................................... 7
1.3 Summary ................................................................................................................................ 7
1.4 Key Risks ................................................................................................................................. 8
1.5 Key Projects .......................................................................................................................... 10
1.6 Key Financial Implications .................................................................................................... 10
1.7 Key Improvement Areas ....................................................................................................... 10
1.8 Summary of Assets/Scheme or Asset Group ........................................................................ 11
1.8.1 Council Owned Aquatic Facilities ............................................................................................... 11
1.8.2 Makino Aquatic Centre .............................................................................................................. 12
1.8.3 Pohangina Old School Reserve Pool ........................................................................................... 12
1.8.4 Community Owned Pools ........................................................................................................... 12
1.8.5 School Pools ............................................................................................................................... 12
1.9 Operation of Activity/Scheme or Asset Group Summary .................................................... 12
1.9.1 Makino Aquatic Centre .............................................................................................................. 12
1.9.2 Pohangina Old School Reserve ................................................................................................... 12
1.9.3 Community Owned Aquatic Facilities ........................................................................................ 12
1.9.4 School Pools ............................................................................................................................... 13
1.10 Physical Parameters Summary ............................................................................................. 13
1.10.1 Makino Aquatic Centre .............................................................................................................. 13
1.10.2 Pohangina Old School Reserve ................................................................................................... 13
1.10.3 Community Pools ....................................................................................................................... 13
1.10.4 School Pools ............................................................................................................................... 13
1.10.5 Makino Aquatic Centre .............................................................................................................. 14
1.10.6 Pohangina Old School Reserve ................................................................................................... 14
1.10.7 Community Pools ....................................................................................................................... 14
1.10.8 School Pools ............................................................................................................................... 14
1.10.9 Makino Aquatic Centre .............................................................................................................. 14
1.10.10 Community and School Pools ................................................................................................ 15
1.11 Asset Capacity/Performance Summary ................................................................................ 15
1.11.1 Makino Aquatic Centre .............................................................................................................. 15
1.11.2 Community and School Pools ..................................................................................................... 15
2 Levels of Service ........................................................................................................16
2.1 Understanding Customer Expectations................................................................................ 16
2.2 Makino Aquatic Centre......................................................................................................... 16
2.2.1 Customer Surveys....................................................................................................................... 16
2.2.2 Community Satisfaction ............................................................................................................. 16
2.2.3 Customer Satisfaction Survey .................................................................................................... 17
2.2.4 Facebook Ratings ....................................................................................................................... 18
2.2.5 Changing Customer Expectations............................................................................................... 18
2.3 Emerging Activities ............................................................................................................... 18
2.3.1 Baby Boomer Expectations ........................................................................................................ 19
2.3.2 Aquatic Education ...................................................................................................................... 19
2.3.3 Community Swimming Pools...................................................................................................... 19
2.3.4 Declining School Pool Usage ...................................................................................................... 20
2.3.5 Expectations Relating to Access ................................................................................................. 20
2.4 Legislative, Strategic, External and Internal Contexts .......................................................... 21
2.4.1 Council Vision and Outcomes ..................................................................................................... 21
2.4.2 Makino Aquatic Centre Business Plan ........................................................................................ 22
2.4.3 Makino Precinct Development ................................................................................................... 22
4
2.4.4 Aquatic Services Review ............................................................................................................. 22
2.4.5 Energy Costs ............................................................................................................................... 23
2.4.6 Affordability ............................................................................................................................... 23
2.4.7 Climate Change .......................................................................................................................... 23
2.4.8 Rural School Access/ End of Swim for Life Funding ................................................................... 24
2.4.9 Rural Pool Sustainability and Equity ........................................................................................... 24
2.4.10 Health and Safety at Work Act 2015 .......................................................................................... 24
2.4.11 Ministry of Education Focus on Swimming ................................................................................ 24
2.4.12 Competition ............................................................................................................................... 24
2.5 Legislative and Industry Standard Context........................................................................... 25
2.6 Current Levels of Service ...................................................................................................... 27
2.7 Activity Performance ............................................................................................................ 28
2.8 Desired Levels of Service ...................................................................................................... 29
3 Future Demand .........................................................................................................30
3.1 Demand Drivers .................................................................................................................... 30
3.1.1 Population and Demographic Changes ...................................................................................... 30
3.1.2 Customer Survey Feedback on Demand .................................................................................... 30
3.2 Demand Forecasts and Impacts on Assets ........................................................................... 31
4 Financial Plan ............................................................................................................33
4.1 Operating Funding Requirements ........................................................................................ 33
4.1.1 Summary New Operational Funding Requirements .................................................................. 33
4.1.2 Key Drivers of New Operating Funding ...................................................................................... 33
4.2 Renewal Funding Requirements .......................................................................................... 33
4.2.1 Summary of Renewal Funding Requirements ............................................................................ 33
4.3 Development Funding Requirements .................................................................................. 34
4.3.1 Summary of Development Funding Requirements .................................................................... 34
4.3.2 Key Drives of Development Funding Requirements .................................................................. 34
5 Risk Management ......................................................................................................35
5.1 Risk Context .......................................................................................................................... 35
5.2 Aquatics Risk Assessment Matrix ......................................................................................... 36
6 Routine Operations and Maintenance Plan ..............................................................38
6.1 Operations and Maintenance Plan ....................................................................................... 38
6.1.1 Day to Day Management ........................................................................................................... 38
6.1.2 Strategic and Asset Management .............................................................................................. 38
6.1.3 Programme Management .......................................................................................................... 38
6.1.4 Operational Tasks and Duties..................................................................................................... 38
6.1.5 Customer and Administration Functions ................................................................................... 39
6.2 Operations and Maintenance Strategy ................................................................................ 39
6.2.1 Reactive Maintenance ................................................................................................................ 39
6.2.2 Planned/Preventative Maintenance .......................................................................................... 39
6.2.3 Grounds Maintenance................................................................................................................ 39
6.2.4 Summary of Future Operating Costs .......................................................................................... 39
6.2.5 District Wide Operational Projects ............................................................................................. 40
7 Renewal Plan .............................................................................................................41
7.1 Identification of Renewals .................................................................................................... 41
7.2 Districtwide Renewal Projects .............................................................................................. 41
7.3 Summary of Renewal Costs .................................................................................................. 41
8 Makino Aquatic Centre Lifecycle Plan .......................................................................42
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8.1 Summary of Lifecycle ........................................................................................................... 42
8.2 Asset Description .................................................................................................................. 42
8.2.1 Makino Aquatic Centre .............................................................................................................. 42
8.2.2 Indoor 25metre Pool .................................................................................................................. 43
8.2.3 Learners Pool .............................................................................................................................. 43
8.2.4 Indoor Splash Pad ....................................................................................................................... 44
8.2.5 Reception, Retail and Community Meeting Rooms ................................................................... 44
8.2.6 Outdoor Pools and Grounds ....................................................................................................... 44
8.2.7 Plant Rooms ............................................................................................................................... 44
8.3 Asset Condition .................................................................................................................... 44
8.3.1 Summary of Condition Assessment ........................................................................................... 45
9 Operations and Renewal Strategy ............................................................................46
9.1 Operational Projects............................................................................................................. 46
9.2 Renewal Projects .................................................................................................................. 47
9.3 Development Projects .......................................................................................................... 49
10 Disposal Plan .............................................................................................................49
11 Appendices ................................................................................................................50
11.1 Condition Assessment Summary .......................................................................................... 50
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1 Introduction
1.1 Aim and Purpose
The purpose of the Aquatics Services Asset Management Plan set is to create a comprehensive single
document that summarises and highlights the issues, operational plans and renewal, capital and
disposal projects, and improvement requirements for the Aquatic Services activity. Specifically, this
plan aims to:
1. Ensure that the asset management requirements, which includes maintenance and renewal
requirements, are appropriately funded, prioritised and scheduled;
2. Form the baseline document to work with Elected Members to identify capital or maintenance
requirements to meet the community’s needs now and into the future;
3. Plan for the management of assets in a fit for purpose and safe manner;
4. Understand the relationship between physical assets and the role of these assets in the delivery
of Levels of Service (LoS) linked to the Long Term Plan;
This plan aims to achieve a ‘core’ level of asset management sophistication.
1.2 Plan Structure
This separate Aquatic Services Asset Management Plan forms part of the Community Facilities Asset
Management Plan – Activity Summary for 2018-2028 for Manawatu District Council (MDC). This is the
first time since 2009, that the Aquatic Services activity has been separated out as a standalone plan,
providing Officers, Elected Members and the Community with a comprehensive single document that
summarises the activity.
This Activity Plan should be read in conjunction with the Community Facilities Asset Management Plan
– Activity Summary. How this plan links to the Community Facilities Asset Management Plan – Activity
Summary is detailed below.
Community Facilities Strategic Asset Management Plan
Provides summary of Community Facilities activities – Aquatics, Parks and
Sportsgrounds, Organisational Management, Cemeteries, Public Conveniences
and Libraries
Describes and highlights overall Community Facilities Activity demand and levels
of service, asset responses, key issues and approaches to improvement.
Community Facilities Asset Management Plan - Aquatics
Provides specific detail of the Aquatics Activity
Specifically describes and highlights demand, levels of service, asset responses
and issues, approaches to development and improvement of the Aquatics
Activity.
1.3 Summary
The Aquatics Activity encompasses all of the Aquatic facilities across Councils assets through the
District. Primarily this plan focusses on the Makino Aquatic Centre (the “Makino’) and its operations
and assets, however it also considers provision of Aquatic services at rural locations only. The asset
component is not considered.
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Council provides Aquatic Services because it gives opportunities for communities, clubs, organisations
and individuals to enjoy a variety of water and recreation pursuits. It also provides private benefits to
individuals and groups such as relaxation, health, sport and fitness, developing confidence in the water
and water safety education. This enhances social and cultural wellbeing by providing opportunities
not available elsewhere in the District.
For the purposes of this plan, access to water spaces such as rivers or open water courses for sports
such as canoe polo, have not been considered at this time.
The Makino is one of two Aquatic facilities provided by the Manawatu District being considered in this
plan, being the Makino and the Pohangina Old School Reserve Pool.
Council also provides funding to some rural pools for operational funding. There is an inconsistent
approach to how this is done with some rural pools receiving nothing. There is no dedicated fund for
funding for rural pools throughout the District.
1.4 Amended and updated information 1 July 2018
Please see attached cover sheet.
1.5 Key Risks
The key risks that are considered unacceptable in relation to Councils Risk appetite for the Aquatics
Activity are identified in the table below. For an analysis of all identified risks affecting the Aquatics
assets, see Part A – the Community Facilities Strategic Asset Management Plan.
Risk in relation to Further Controls or Treatments
Risk Description
Appetite Proposed
Issue: Serious Incident or fatality in the Aquatic Every effort is made to mitigate
Facility the unacceptable risks inherent
in the operations, however the
Risk:
risks overall still cannot be fully
Long Term decline in staff confidence/morale mitigated or avoided
Significant or sustained negative publicity or Investigate motion/detection
Unacceptable
damage to Councils reputation on a national or cameras to prevent possible
regional level drownings
Breach resulting in prosecution, imprisonment Improve natural and artificial
or fines light in the 25 metre pool to see
the pool clearly
Issue: Failure of Services such as no water supply, Undertake and implement
blocked sewer, pump or plant failure or failed criticality based asset
power management
Risk: Explore options for backup
power generation and plant
Disruption to delivery of services - sometimes redundancies
longer term Plan to invest in plant that can
Limited one-off local or regional negative operate in parallel – e.g. pumps
Unacceptable
publicity in tandem
Adverse inspection comments from a health Ensure planned maintenance
perspective and renewal of critical assets
such as water or sewer pumps
are planned for and undertaken
Ensure detailed planned and
preventative maintenance is in
place
8
Note: There are limited options
to mitigate the risk of reticulated
water supply failure, other than
by providing ancillary water
services. No provision to provide
this services is made in this plan
Issue: Major catastrophic event as a result of
Ongoing staff training
chemical or gas incident
Every effort is made to mitigate
Risk: the unacceptable risks inherent
in the operations, however the
Unplanned loss of a number of key personnel
risks overall still cannot be fully
Long Term loss of critical asset/building Unacceptable
mitigated or avoided
Significant or sustained negative publicity or
Investigate options and cost
damage to Councils reputation on a national or
benefit of changes to chemical
regional level
handling, use, type, volume and
Breach resulting in prosecution, imprisonment
location.
or fines.
Issue: Theft or stock/private property and assault
of staff or public Extend CCTV cameras into
unmanned/unsupervised areas
Risk:
Every effort is made to mitigate
Ongoing lack of staff confidence and low the unacceptable risks inherent
Unacceptable
staff morale in the operations, however the
Breach resulting in ministry enquiry, fines, risks overall still cannot be fully
warnings to senior management mitigated or avoided
Limited one-off local or regional negative
publicity.
Issue: Building damage or loss from natural
disaster e.g. earthquake or extreme weather
event. Continue current controls plus
Disruption to delivery of services - design to reduce impact of
sometimes longer term weather events for new sites to
Unacceptable
Significant or sustained negative publicity ensure soils and foundation
or damage to Councils reputation designs have appropriate
Loss of budgeted revenue seismic resistance qualities.
Ongoing lack of staff confidence and low
staff morale.
Issue: Non-compliance with NZ5826 water quality
criteria and frequency of testing of public pools. Continue current controls and
Disruption to delivery of services - train qualified treatment
sometimes longer term operators for the facility
Significant or sustained negative publicity Unacceptable Bacteriological testing arranged
or damage to Councils reputation. on a regular basis
Adverse inspection comments from a Testing equipment replaced on
health perspective an annual basis.
Loss of budgeted revenue.
91.6 Key Projects
The key projects identified for the Aquatics activity in this plan for the period of 2018 – 2028 are
detailed in the table below.
These projects have been identified as the key projects to address demand and expected increases in
levels of services identified in this plan.
Asset Project Description Years Value
Pool Cover Replacements
Makino Aquatic The existing pool covers for the outdoor 50m and learners 1 $100,000
Centre pools are reaching end of life. Pool covers are essential to
protect water quality and heat retention.
Replacement Roof for Old Plant Room
Makino Aquatic A full replacement of the existing roof is required. The
current roof is prone to leaks and has compromised the roof 3 $100,000
Centre
structure. This work was out of scope during the 2015/16
renovation of the facility.
Hydrotherapy Pool Development
Makino Aquatic As an extension to the existing facility, construct a fit for
purpose hydrotherapy pool to meet the existing and future 4 $3.89m
Centre
growth in demand from the aging population for low impact,
therapeutic aquatic activity.
Upgrade Outdoor Pool Filtration
The current water quality system is outdated and not fit for
Makino Aquatic purpose. During peak operating hours water quality can be 7 $250,000
Centre compromised and closures are frequent. A new filtration
system will improved levels of service and reduce pool
closures.
Upgrade Outdoor Pool Concourse and pool tiling
Makino Aquatic The current pool surround and hard surface areas need
replacing. The majority of all hard surface areas from the 7 $250,000
Centre
original build in 1972 have become worn and could
compromise user safety.
Toddler Pool Improvements
Makino Aquatic The existing pool struggles during peak times and during
school holidays to cater for young swimmers looking for 10 $775,000
Centre
water play. Opportunity to expand the current pool to
include ‘lazy lanes’ and beach entry.
1.7 Key Financial Implications
The planned Hydrotherapy Pool Development in year 4 will require third party funding. Not
proceeding with the planned renewal and maintenance of plant rooms, HVAC and filtration will incur
significant costs as assets reach end of life.
1.8 Key Improvement Areas
Over years two and three of the plan improvements need to be made to existing main plant room.
This was not included in the 2015/16 redevelopment of the Makino and a replacement roof and main
electrical board is required.
10Also identified in this plan is improvement projects to enhance the Outdoor Pool and surrounds.
Water Filtration needs to be separated into two systems to avoid lengthy closures when
contamination occurs. The main Outdoor 50metre pool concourse needs to be repaired with cracks
and chipped concrete being repaired on a frequent basis.
1.9 Summary of Assets/Scheme or Asset Group
The Aquatic Services Assets have been split into three different categories, relating to their ownership
status and operation.
The three different categories of aquatic services are Council owned aquatic facilities, community
owned and school pools. A breakdown of the assets by category is shown in the table below relating
to their ownership status are as follows:
Council owned Aquatic facilities
Community owned School pools
Rongotea School Pool Hiwinui
School Pool
Kiwitea School Pool Oroua
Downs School
Makino Aquatic Centre Halcombe School Pool
Pohangina Old School Reserve Sanson Community Pool Kimbolton School Pool
Pool Waituna West School Pool
St Joseph School Pool
Feilding Intermediate School
Pool
Feilding High School Pool
1.9.1 Council Owned Aquatic Facilities
There are two Council owned Aquatic facilities being the Makino Aquatic Centre and the Pohangina
Old School Reserve Pool.
111.9.2 Makino Aquatic Centre
The Makino features an indoor 25 metre indoor pool, learn to swim pool, splash pad, play pool, offices
and community meeting rooms, family change rooms, an outdoor 50 metre pool, dive pool, play pool
and splash pool.
The facility is used for a range of programmes and activities, including learn to swim, aqua fitness,
general recreation use and other aquatic activities.
In 2016, the Makino underwent a major redevelopment, including substantial demolition and
reconstruction of the facility. This included the renewal and upgrading of the offices, changing rooms
and the construction of a new learn to swim pool, splash pad, offices and meeting rooms.
1.9.3 Pohangina Old School Reserve Pool
The Pohangina Old School Reserve Pool is a concrete pool tank structure and changing rooms that
forms part of the Old Pohangina School Reserve. Operated by way of a local contractor paid for by
Council, the facility is used by the local community on a key systems.
1.9.4 Community Owned Pools
The Sanson Pool is the only community owned pool. The pool is in a shared community and Ministry
of Education ownership. A Memorandum of Understanding is in place for the structure, which occupies
Councils recreation reserve.
While Council has no ownership of the pool structure or asset management responsibility, as the
building is on Council land, Council still has legislative responsibilities to ensure the safety and
compliance of the building from a Building Act and Health and Safety perspective.
1.9.5 School Pools
There are a number of school pools throughout the District. While the assets are not included in this
plan, the consideration of how the local school pools are funded to provide Aquatic services across the
District are included in this plan.
1.10 Operation of Activity/Scheme or Asset Group Summary
1.10.1 Makino Aquatic Centre
The Makino is managed and operated in-house by Manawatu District Council staff, responsible for
the management of the plant, building, and services delivered including learn to swim. The
maintenance of the building is undertaken by nominated contractors. Day to day operation of the
service is managed by the Aquatics and Recreation Manager. The asset management functions of
the facilities are jointly managed by the Community Facilities Manager and the Aquatics and
Recreation Manager.
1.10.2 Pohangina Old School Reserve
The Pohangina Old School Reserve Pool is owned and operated by Council. The pool is on Recreation
Reserve, with Council paying a local contractor to maintain and operate the pool, paying all power,
chemical and operating costs – some few thousand dollars each year. A key system is used by the
local community, operated the School Reserve Committee.
1.10.3 Community Owned Aquatic Facilities
12The Sanson Community Pool is operated by a local committee with Incorporated Society Status.
Council has no direct management responsibility over the assets or services at this location. The Pool
Committee regularly request funding support from Council which is regularly declined. Council has a
legal responsibility under the Health and Safety at Work Act 2015 and the Building Act 2004.
1.10.4 School Pools
Council has no responsibility whether it be operational or assets with the rural school pools. Council
has historically made operational grants to two schools. However, this has not been applied
consistently with some schools receiving a greater grant than others.
Other schools are not aware of any potential grant, there is no policy or budget established for
funding school pools. Currently, the two pools are funded in an inconsistent manner, with $600 for
the two schools being funded by the Makino Aquatic Centre.
1.11 Physical Parameters Summary
1.11.1 Makino Aquatic Centre
The Makino Aquatic Centre is owned by the Manawatu District Council.
The majority of the Makino Aquatic Centres assets date back to their commission dates between
1972 and 1975 with the indoor complex constructed in 1992.
In 2016, a significant upgrade was undertaken to the complex. While none of the plant or outdoor
pool tanks were upgraded or modified, all of the original change rooms and front of house were
demolished.
The 1992 indoor pool reticulation, plant room and superstructure remained in place, with all of the
other components being demolished or replaced and upgraded. New changing rooms, entrance
offices, new learn to swim, splash pad and upgrade of the overall complex was undertaken.
1.11.2 Pohangina Old School Reserve
The Pohangina Old School Reserve Pool is owned by the Manawatu District Council.
There is no construction date of the Pohangina Old School Reserve Pool, however the pool shell and
change rooms are estimated to have had a construction date of the 1950/60 era. The pool plant
appears to have been replaced in the early circa 2000’s.
1.11.3 Community Pools
The Sanson Community Pool has a construction era of the late 1990’s. The pool is owned by the
community with the underlying land owned by the Manawatu District Council.
1.11.4 School Pools
The school pools across the District have a very broad range of ages. Many school pools are of the
typical era of the 1950/60 concrete tank construction. Each pool is owned by the Ministry of
Education.
13Condition
1.11.5 Makino Aquatic Centre
The vast majority of the Makino Aquatic Centre is in excellent condition following the completion of
the major redevelopment of the centre that finished in July 2016.
As part of this development however, little renewal was provided to the plantrooms and outdoor
pools. This AMP features considerable renewal for these assets not replaced as part of the 2016
Redevelopment Project.
1.11.6 Pohangina Old School Reserve
1.11.7 Community Pools
The Sanson Community Pool structure appears in good condition, however no formal assessment of
the condition of the facility or plant has been undertaken.
1.11.8 School Pools
Many of the schools pools and key components have reached the end of the their economic life or
have already been closed. Pools such as the Rongotea School Pool require significant upgrading and
have been closed due to health and safety concerns.
As part of this plan, no condition grading or assessment of school pools have been made.
1.12 Usage
1.12.1 Makino Aquatic Centre
A variety of users groups access the Makino. With a growing aging population there is increasing
demand for group aqua fitness activities with both fitness and social benefits. Continued feedback
from users is the provision of Hydrotherapy, utilising warmer water for physical and mental
wellbeing.
There has also been an increase in the number of aquatic sports played in the Makino that include
Flippa Ball, Canoe Polo and tri-sports. Traditional activities such as club swimming are still popular
with children transitioning from Learn to Swim programmes into the competitive environment. Two
resident swim clubs provide training and competition.
Learn to Swim is one the most popular programmes at the Makino. Qualified swim instructors
provide lessons to over 500 children. Aquatic education is also delivered to eight local schools with
the facility hosting gala’s and interschool competitions.
141.12.2 Community and School Pools
There is no data or statistics available on the use and demand of community and school pools.
1.13 Asset Capacity/Performance Summary
1.13.1 Makino Aquatic Centre
The Makino currently has insufficient capacity to meet historic demand relating to access to warm
and deep water for Hydrotherapy.
Demand issues relating to learn to swim were largely resolved in the 2016 upgrade.
1.13.2 Community and School Pools
There is no apparent capacity issues for Community or school pools.
152 Levels of Service
2.1 Understanding Customer Expectations
Our customers have differing expectations of Aquatics Services. Generally these expectations differ
in relation to the demographic and location of the customer. However, community expectations in
relation to Aquatic Services only continue to increase.
2.2 Makino Aquatic Centre
The Makino is a sub-regional aquatic facility serving the town of Feilding, the Manawatu District and
the wider region.
It’s vision is to provide – a fun community pool, passionate about water based recreation and
learning, in a clean, safe and quality facility. The Makino caters for a variety of user groups including
casual swimming, learn to swim, aqua group fitness, club swimming, other aqua based sports and fun
water play.
The redevelopment of the facility in 2016 included a number of improvements and additions. The
introduction of a purpose built learn to swim pool has enabled the existing programme to expand
and increase the number of lessons.
The introduction of an indoor wet-play splash pad is aimed at young families and they can enjoy this
year round. The outdoor 50m pool, dive pool, learners pool and toddlers pool are available
throughout the summer season (October – April) and all pools are heated.
The traditional use of Aquatic Facilities for lane and club swimming is changing. Facilities across the
country have identified that users are looking for new ways to be physically active in the water.
Families are looking for ‘wet play’ rather than structured activities and looking to facilities to be a
play destination rather than a general swimming facility.
2.2.1 Customer Surveys
Each year a customer satisfaction survey is undertaken. Feedback is received on a range topics from
the quality of water, through to the availability of activities.
Overall, feedback has been very positive on the upgrade to the facility and the standard of delivery
for services such as Learn to Swim and Aqua Fitness. There are some reoccurring themes from the
surveys and this includes the following;
Water temperature
Air temperature
Available swim space during peak times
Aqua fitness classes being fully booked.
Feedback received through the surveys and through regular interactions with customers is used to
improve levels of service and plan for future provision.
2.2.2 Community Satisfaction
The Makino measures its community satisfaction through public voice, an emailed online survey to
residents and through physical surveys of customers on site. From time to time, specific surveys or
other feedback methods are used to gain feedback on the general operation or aspects of the
Makino operation.
162.2.3 Customer Satisfaction Survey
The Communities satisfaction with the Makino is measured through an internal customer survey and
a District wide survey resident survey. The results of this data for the period from 1995 to 2016 are
shown in the graph below.
Customer Satisfaction - 1995 to 2017
120
100
80
60
40
20
0
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
MAC Users District Users Linear (MAC Users)
The District wide resident survey data was collected through ‘Communitrak’ for the period from 1995
to 2012. No data was collected from the period of 2012 to 2015. From 2015 data was collected
through ‘Public Voice’.
The customer survey undertaken by the Makino has consistently achieved greater than 85%
customer satisfaction since survey data begins in 1995. Since 2007 the Makino has achieved greater
than 90% customer satisfaction.
Overall the Districts residents have a lower level of satisfaction than the in-house survey. The reason
for this, was that prior to 2012 the District wide resident survey included residents that did not
use/didn’t know data. Since 2015 this data has not been included, making satisfaction of Districtwide
residents higher.
172.2.4 Facebook Ratings
Since 2013 the Makino has been actively utilising Facebook for marketing and promotion. With this
has also been the ability for customers to rate the service. Overall the Makino currently has a
Facebook rating of 4.2 stars out of 5.
Facebook Satisfaction 2013-2016
6.0 5.0 4.8
4.4
3.9
4.0
2.0
0.0
2013 2014 2015 2016
Stars Linear (Stars)
Since 2013, the Makino has shown an overall increase in customer satisfaction. While not an
established survey base, Facebook does provide the Makino a quick and timely update on the centres
overall performance and any apparent issues that customers do not wish to raise in person on site.
2.2.5 Changing Customer Expectations
Trends in the usage of Aquatic Facilities has changed significantly over the last ten years. There has
been an increased focus from the Ministry of Health on increasing levels of physical activity to avoid
leading a sedentary lifestyle.
2.3 Emerging Activities
There has been a shift in the usage patterns, away from traditional structured aquatic sport to the
use of aquatic facilities for improving general health and wellbeing.
Casual use of aquatic facilities is also in decline. Use of pools for traditional ‘lap swimming’ is being
replaced by water based, group activities.
Although traditional aquatic sports such as club swimming and diving is in decline, a number of new
aquatic sports are emerging. Canoe Polo, Flipperball and Underwater Hockey are increasing in
popularity with consistent group bookings from these sports.
182.3.1 Baby Boomer Expectations
With the predicted change to a higher proportion of the districts population to be in the older ages,
there is increased demand for activities with fitness, therapy and social benefits.
Low impact, therapeutic group activities are increasingly popular. This highlights the needs to change
to the type of services and facilities offered such as Hydrotherapy and improved access to pools.
2.3.2 Aquatic Education
Providing Learn to Swim lessons to the community is an essential service provided by the Makino.
There is increasing pressure from national organisations such as Water Safety New Zealand for
increased ‘learn to swim’ programmes and work towards reducing New Zealand’s high drowning
statistics.
Demand for Learn to Swim and school based Aquatic Education at the Makino is growing. With the
construction of a new Learners Pool in 2016, the number of lessons provided is increasing.
With the reduction in provision from schools, there is increasing pressure on council run ‘learn to
swim’ programmes to deliver the school swimming curriculum.
2.3.3 Community Swimming Pools
As demand for activities increases during peak operating times, users are turning to smaller
community facilities for their physical activity.
A number of council’s have implemented ‘Partner Pool’ initiatives with an annual operational grant
provided to selected community pools and mostly to support access during the busy summer season.
Supporting community pools has reduced the demand on other council facilities during peak times
and during the busy summer season.
192.3.4 Declining School Pool Usage
The Ministry of Education is also a provider of aquatic facilities with four school pools in the district.
A number of schools across the country are struggling to meet the high operating costs and many
have closed their pools. This has placed increased demand on council aquatic facilities to meet the
gaps in provision.
2.3.5 Expectations Relating to Access
Issues with customers noting the lane swimming is ‘too busy’ during peak times, often means sharing
lanes with multiple people. Introducing a ‘shared use’ policies ensures casual public swimming lanes
are available at all times.
Regular meetings and communication with resident swimming clubs and user groups, will ensure
there is a good understanding of demand and improved forecasting of future need can occur.
The proposed construction of a new Hydrotherapy Pool in year five of the Long Term Plan (2015 –
2025) will reduce the pressure during peak times on the 25m pool.
202.4 Legislative, Strategic, External and Internal Contexts
This section should be read in conjunction with the Community Facilities Asset Management Plan –
Activity Summary, which provides a full description of the Legislative, Strategic, External and Internal
contexts that this plan has been prepared in.
How the Aquatics activity contributes to the wider strategic and corporate goals, and the internal and
external strategic context specific to the Centre, are described more fully in each of the following
context sections.
Internal Context
2.4.1 Council Vision and Outcomes
As part of preparations for the 2012–2022 Long Term Plan, Council created a vision statement for
Manawatu District. It is a stated desire for the future, and helps guide Council with the decisions it
needs to make.
Connected, vibrant and thriving Manawatu
- the best rural lifestyle in New Zealand
This statement is supported by vision statements for the District’s villages, rural
communities and Feilding.
Villages’ Vision Feilding Vision Rural Vision
Attractive and prosperous A thriving community enjoying The food basket of New
communities that offer the most vibrant country town Zealand within a sustainable
lifestyle choices and business in New Zealand, servicing the rural landscape that offers
opportunities within a unique regional rural sector. outstanding recreational
environment. opportunity.
To support the vision, six Council outcomes that underpin Manawatu District’s vision were established.
The six Council outcomes and how the Cemetery activity contributes to these outcomes are described
in the below table.
Table demonstrating how the Makino Aquatic Centre contributes to Councils Outcomes
Council Outcome How the Makino contributes to Councils outcomes
Community Facilities like the Makino Aquatic Centre
Attract and retain residents – Manawatu District will
are core recreational infrastructure assets. Quality
attract and retain residents.
assets like the Makino attract residents.
Community Facilities including the Makino Aquatic
Centre, are a core part of Councils Community
Quality infrastructure – Manawatu and its people are infrastructure.
connected via quality infrastructure and technology. Through effective activity management, the service
seeks to provide assets and services that are good-
quality and deliver value to residents
The Makino is part of the built environment. Well
maintained and operated, it provides accessible,
Safe built environment – Manawatu’ s built
and welcoming spaces and facilities responsive to
environment is safe, reliable and attractive.
our community’s needs, which complement and
contribute to the built environment.
21The Makino is PoolSafe Accredited and takes the
prevention of injury or death of its users seriously.
The Makino reviews its operational processes, and
Agile organisation – Manawatu District Council is an
plans and identifies opportunities to achieve
agile and effective organisation.
operational efficiencies and innovation to achieve
value for its customers.
2.4.2 Makino Aquatic Centre Business Plan
The 2013 – 2016 Business Plan identified six key areas of focus to achieve the vision of - a fun
community pool, passionate about water based recreation and learning, in a clean, safe and quality
centre.
A number of initiatives were developed under the six key areas with annual targets set against. The
current business plan is now being reviewed to assess the effectiveness of the plan. With the facility
redevelopment completed, a number of services such as Learn to Swim have increased.
An updated business plan will identify the business opportunities from services such as Learn to
Swim, whilst ensuring the facility maintains its fun, friendly community focus.
2.4.3 Makino Precinct Development
The Makino Precinct Development, previously known as Leisureville is a legacy project that has been
developed by Council since the late 1980’s, linking the Makino Aquatic Centre, Feilding Library and
surrounding parks assets.
Funding for the project had been identified in 2010 Long Term Plan, however was deferred during
the Global Financial Crisis. Funding is now available in the 2015 – 2025 Long Term Plan. At the time
of writing, this development has been put on hold pending decisions on the 2018 – 2028 Long Term
Plan.
2.4.4 Aquatic Services Review
Under section 17a of the Local Government Act 2002, a service level review was undertaken in 2014.
This was conducted to ensure councils meet the current and future needs of communities for good
infrastructure, local public services and performance of regulatory functions.
The review considered the following five management options available for operating the Makino.
Council operated, In-house model (current)
Contracting out services to specialist facility management companies
Establish a Council Controlled Organisation
A stand-alone business unit (SABU)
Establish a Community Trust to manage the facility.
The review highlighted three areas for opportunities; systems, places and experiences. A number of
improvement projects were implemented and included;
More coordinated and user engaged programmes
Enhanced coordination across community facilities
Timely and appropriate communications
Reduction in unplanned shutdowns
Introduce planned maintenance and renewals
22 Introduce a Centre Management System.
These improvement projects are in place and have improved daily operations and the overall
customer experience.
External Context
2.4.5 Energy Costs
Energy is a very high input to the Makino operations, costing some $215,000 each operational year.
The service is at the will of these varying costs. While efforts are made to procure the best price for
energy and where possible, lock in the best prices for fixed terms, the activities are still subject to
varying and volatile energy costs.
Energy costs are a high input for Community and rural pools, making the operation of the assets very
high. Usually plants are operating with less than ideal machinery, results in higher overall energy
costs. Maintenance strategies are in place to better manage assets and ensure they reach and in
some cases surpass end of life.
2.4.6 Affordability
A challenge for the service is providing ‘affordable’ entry to the centre. Fees and charges are
currently set in accordance with Councils Revenue and Finance Policy.
While not an issue for all in the community, there are demographics of the community where there is
a higher level of deprivation making access to the Makino and its services unaffordable. The Makino
addresses this through reduced fees for seniors and those with a community services card. There is
no subsidy however for programmes such as learn to swim.
The Aquatic Services activity is a targeted rated, with a differential for rural and Feilding residents.
While the significant rating cost as an impact of the 2016 redevelopment project has been passed to
residents, there is likely to be ongoing pressure to keep rates at an affordable level, while still
achieving required development.
For rural and community pools, there is a particular challenge in keeping pools operating viably.
Usually there is low or no fees relating to access making access easier, however the cost of the
ongoing operational and renewal of the assets falls back to the local communities and schools.
For some low decile families, the cost of learn to swim lessons is too expensive. Implementing
flexible payment options such instalment plans will enable families to access lessons. A number of
aquatic facilities in New Zealand use specialist direct debit companies who facilitate transactions and
manage debt recovery.
2.4.7 Climate Change
The outdoor pools at the Makino are heavily used during the summer season. Traditionally, the
summer season is classed as running from October – April. Use of these pools is weather dependent
and over recent years they have not opened until late December.
Reviewing visitor numbers during this period, the outdoor pools are still popular after the Easter
school holidays and into May.
All outdoors pools are heated and as demand increases for available swimming space, options will be
explored for longer, better utilisation of these pools. A number of improvement projects have been
identified in this plan to support increased use of the outdoor pools.
232.4.8 Rural School Access/ End of Swim for Life Funding
A continuing challenge for rural schools is the time taken and the costs associated with transporting
children to and from the Makino.
Funding to subsidise transport costs has been available through Water Safety New Zealand’s
drowning prevention investment programme. However, since 2015 funding priorities have changed
and this has reduced the funding available for school ‘Swim for Life’ initiatives.
Sport Manawatu also provides a funded initiative that is available to low decile schools in the district.
The funding supports transportation costs and subsidised lessons at the Makino. This funding is due
to conclude towards the end of 2017 and it is unclear if on-going funding will be available.
2.4.9 Rural Pool Sustainability and Equity
Smaller rural pools have provided a valuable leisure amenity for communities. These pools have been
operating through local volunteer committee structures with limited resources. Due to the high
running costs associated with operating pools, councils have inherited these facilities. In some cases,
these facilities are in poor condition and not safe for use.
To counter the closure of rural community pools, councils have established annual operating grants
to provide much needed funds to volunteer committees.
2.4.10 Health and Safety at Work Act 2015
The Makino operates under strict guidelines that include the duties of employers in relation to
hazard management, training and supervision, recording and notification of accidents, serious harm
and duties to people who are not employees.
A number of safety measures are in place to protect both staff, contractors and users of the facility.
Regular health and safety audits are completed to identify critical risks including handling hazardous
chemicals, working in confined spaces, working from height and working with electricity.
2.4.11 Ministry of Education Focus on Swimming
The Ministry of Education is also a provider of aquatic facilities with a number of pools in the district.
Swimming is part of the school curriculum and a number of schools in the district deliver their own
programme.
For those schools without a pool, the Makino provides an education programme delivered by
resident qualified swim instructors. Due to the size of the school pools, the majority of schools use
the Makino for competitions and fun based activities.
2.4.12 Competition
The Makino is the only fit for purpose aquatic facility in the district. Neighbouring councils such as
Palmerston North City Council have two main facilities, Lido Aquatic Centre and Freyberg Community
Pool.
Rangitikei District Council owns smaller seasonal swimming facilities in Marton, Hunterville and
Taihape. These facilities are managed by a mixture of community trusts and private providers.
The relatively close proximity of these facilities does have an influence on how the Makino
approaches its fees and charges and business planning. Prior to the rebuild of the facility, Palmerston
North City Council facilities influenced the demand patterns particularly with children attending
swimming lessons.
24However, with a new purpose built facility including a Learn to Swim pool, there has been a notable
increase in casual swimming and learn to swim. As the Makino moves into its first full summer
season since the rebuild and concludes its first financial year, usage patterns will be clearer.
A new business plan and vision for the Makino will be introduced in 2018 which will maximise the
new and improved facilities and services.
2.5 Legislative and Industry Standard Context
A full breakdown of the Legislative and Industry standards context relating to Community Facilities is
provided in the Community Facilities Asset Management Plan – Activity Summary.
The specific legislative, regulation and standards driving levels of service for Aquatic Services are
detailed in the table below.
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