CONNECTING COMMUNITIES - TO NEW JOURNEYS - SMRT Corporation Ltd
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CONNECTING
COMMUNITIES
TO NEW JOURNEYS
SMRT TRAINS LTD. | OPERATIONS REVIEW 2020
CONTENTS
MILESTONES 2
Our Vision
Moving People, AT A GLANCE
Enhancing Lives
Mission 4 ▶ Improving Commuter Experience
To deliver a
public transport 9 ▶ Improving Reliability
service that is
safe, reliable and
commuter-centric 12 ▶ Improving Connectivity
13 ▶ Nurturing Our People
16 ▶ Serving Our Community
Core Values 17 ▶ Key Financial and Operating Data
FROM OUR CHAIRMAN 18
19 FROM OUR GROUP CEO
DEPUTY GROUP CEO’S MESSAGE 20
Integrity Service & Safety Excellence 21 PRESIDENT'S MESSAGE
OUR OPERATIONS 22
26 SAFETY & SECURITY
SMRT Trains Ltd. (SMRT Trains) is the pioneer Mass Rapid Transit operator in Singapore.
ENGINEERING 34
Since 1987, we have provided safe and convenient transport services to millions of
commuters, and have contributed to the vibrancy of our urban landscape. 38 COMMUTER ENGAGEMENT
AND SERVICE EXCELLENCE
Today, we operate and maintain the North-South and East-West Lines, the Circle Line,
the new Thomson-East Coast Line and the Bukit Panjang Light Rail Transit system. OUR PEOPLE 42
Our lines cover over 148km of rail tracks across 108 stations.
We are committed to enhancing our rail capability and deepening our engineering
46 OUR COMMUNITY
expertise to deliver a best-in-class transport service that is safe, reliable and
customer-centric. AWARDS AND ACCOLADES 50
MILESTONES 2014 ▶ The power rail replacement works on the
NSEWL are completed.
▶ SMRT Trains crosses the landmark of
1987 2005 10 billion passenger journeys carried. ▶ SMRT Trains celebrates
▶ Singapore Mass Rapid Transit (MRT) is ▶ Raffles Xchange, the first MRT 30 years of MRT operations.
incorporated. station to be redeveloped for ▶ SMRT Trains introduces Adopt-A-Station,
transit retail, is launched. a community outreach programme with ▶ Stations along the NSL and EWL
▶ Singapore’s first MRT system begins local schools. experience early closure, late opening and
operations with inaugural service full day closure to facilitate renewal and
between Yio Chu Kang and Toa Payoh maintenance works.
on the North-South Line (NSL). 2008
▶ ‘SMRT is Green’ is launched 2015
organisation-wide as a commitment ▶ SMRT celebrates SG50 with free travel on
to environmental sustainability. SMRT trains and buses. 2018
1988 ▶ SMRT and LTA commence works
▶ Fifteen more stations open and the ▶ Choa Chu Kang Xchange, SMRT’s first transit ▶ The SMRT Trains Engineering Programme is to renew and enhance the power
MRT system is officially launched by retail development in the heartlands, opens. launched to develop a sustainable pipeline supply system on the NSEWL.
Singapore’s first Prime Minister, of engineering professionals.
the late Mr Lee Kuan Yew. ▶ SMRT launches first C151 trains from
Bishan Depot.
2009
▶ SMRT Corp achieves ISO 14001 certification 2016 ▶ Renewal works for the Bukit Panjang LRT
1990 for its Environmental Management System. ▶ The JurongHealth Mobility Park, sponsored system commence
▶ Boon Lay MRT station on the East-West by SMRT, is the first of its kind in Singapore
Line (EWL) opens, marking the ▶ Singapore’s fourth rail line, Circle Line (CCL), where life-size public transportation models
completion of the system. commences service from Bartley to help with patients’ rehabilitation.
Marymount. 2019
▶ Seven SMRT Trains engineers are accredited ▶ SMRT, with the support of LTA,
1996 as Singapore’s first Chartered Engineers in RELOCATES THE NSEWL OCC
▶ The NSL is extended to Woodlands, 2011 Railway and Transportation Engineering. at Victoria Street to Kim Chuan Depot.
completing the loop. ▶ Train Service from Caldecott to
▶ SMRT Trains transitions to the New Rail
HarbourFront CCL stations commences,
Financing Framework on 1 October, following ▶ SMRT achieves MKBF OF 1,000,000
marking the completion of the line.
shareholders’ vote at the Extraordinary TRAIN-KM on all three lines.
1999 General Meeting on 29 September.
▶ Singapore’s first light rail system, the ▶ The new CANBERRA MRT STATION
Bukit Panjang Light Rail Transit (LRT), 2012 ▶ SMRT Corp is delisted from SGX on 31 October. on North-South Line (NSL) opens for service.
opens for passenger service. ▶ Train service from Bayfront to
Marina Bay CCL stations commences. ▶ Sleeper replacement works on the NSL and
EWL are completed.
2000 2020
▶ SMRT Corporation Ltd (SMRT Corp) is 2013 ▶ The 43KM
THOMSON-EAST
listed on Singapore Exchange (SGX). ▶ SMRT Trains embarks on a multi-year 2017 COAST LINE (TEL) opens and will
Sleeper Replacement Project to improve ▶ Trial of the new signalling system on the eventually have 32 new stations.
journey times and provide commuters with NSL begins.
a smoother ride.
2001 ▶ The Tuas West Extension opens, adding
▶ SMRT Trains signed a contract with
Bombardier Transportation (BT) for
▶ SMRT Corp launches its Learning ▶ Woodlands MRT station is the first MRT four new stations on the EWL.
Journey Programme in collaboration the provision of LONG-TERM
station in Singapore to be awarded the
with the Ministry of Education. Building and Construction Authority’s ▶ SMRT Trains is awarded the Thomson-East SERVICE SUPPORT FOR THE
Green Mark (Gold). Coast Line (TEL) contract to operate and 106 BOMBARDIER MOVIA
maintain the line in stages from 2019 for
TRAINS which will be used for
2002 ▶ SMRT Trains embarks on a holistic an initial nine-year period. TEL will add
the NSEWL.
▶ Changi Airport MRT Station opens. network-wide predictive maintenance 43km and 32 new stations to the existing
regime on the North-South and East-West train network.
Lines (NSEWL), with introduction of new
technologies.
02 | MILESTONES MILESTONES | 03
AT A GLANCE
In Stations
IMPROVING COMMUTER EXPERIENCE
We aim to provide greater convenience and comfort to commuters throughout their journeys.
iSTANDS QR-EMBEDDED
for quick and POSTERS with
easy access information on
to vital alternative travel
information options
CUSTOMER SERVICE INITIATIVES
In Stations All the toilets in SHARED-
our stations have UMBRELLA
attained the
SERVICES
GOOD RESTROOM are available at
GRADING of four 24 OF OUR
stars, awarded by the
CHARGING POINTS PRIORITY QUEUES STATIONS.
Restroom Association
with digital screens for commuters with needs
(Singapore).
at elevators
DEMENTIA
Be A
Dementia GO-TO POINTS
Friend
at selected stations
where those with
TRAIN SERVICE UPDATES
dementia, or anyone
EAST-WEST LINE NORMAL ELECTRONIC DIAPER CHANGING DEMENTIA-FRIENDLY
SINGAPORE who sees a person
NORTH-SOUTH LINE
CIRCLE LINE
NORMAL
NORMAL
DISPLAYS STATIONS in most with dementia, can
BUKIT PANJANG LRT NORMAL show train service handicapped toilets seek help.
31 Jan 09:00AM
updates along the Circle Line
In Trains
MUSIC IN STATIONS FESTIVE EVENTS STARiS™
for better ambience and to celebrate occasions NEXT STATION
(SMRT Active Route Map
TE2 NS9 WOODLANDS
to delight commuters with our commuters Information System)
provides real-time travel
information in trains
04 | AT A GLANCE - IMPROVING COMMUTER EXPERIENCE AT A GLANCE - IMPROVING COMMUTER EXPERIENCE | 05
CUSTOMER SERVICE INITIATIVES ACCESSIBILITY
At Passenger Service Centres For Visually Impaired Commuters
CARE STICKERS DIGITAL DISPLAYS
for commuters who to update commuters GUIDE DOGS TACTILE GROUND
require special care on train services and are allowed in stations SURFACE INDICATORS
provide answers to and onboard trains throughout the stations
common queries
Lift buttons with
BRAILLE PLATES
On Platforms
CARE ZONES FANS for improved
Care for commuters who ventilation For Hearing Impaired Commuters
Zone need assistance
31 Jan
PLASMA DISPLAYS FLASHING RED
5 Marina South Pier at platforms indicate ‘DOOR CLOSING’
Marina Bay 3 mins train arrival times lights at train doors
Marina Bay 4 mins
On the Go
SMRTCONNECT E-TRAVEL CHIT FLUORESCENT
is a multi-modal journey for greater DISPLAYS in trains provide
planner app that convenience in multi-language messages
provides real-time train obtaining a
NS1 Jurong East ...
>
To Joo Koon (EW) 5, 8min
To Pasir Ris (EW)
and bus arrival timings, proof-of-travel
To Marina Bay (NS) Arr, 9min
NS2 Bukit Batok ... >
NS3 Bukit Gombak ... >
as well as detailed station during a disruption
NS4 Choa Chu Kang ... >
information within For Commuters in Wheelchairs
the SMRT network
WHEELCHAIR- BARRIER-FREE
SNAP-REP SMRT’S TWITTER
ACCESSIBLE ENTRANCES AND
Report a FAULT to
our WhatsApp service
+65 9788 4398
(Snap and Report) FEED provides live
snap a PICTURE lets commuters report travel advice and ELEVATORS WIDER FARE GATES
and tell us about it
technical defects in the updates
network via WhatsApp
WHEELCHAIR-
ACCESSIBLE TRAIN
CARRIAGES allow for
two wheelchairs per train
06 | AT A GLANCE - IMPROVING COMMUTER EXPERIENCE AT A GLANCE - IMPROVING COMMUTER EXPERIENCE | 07
CUSTOMER SATISFACTION* IMPROVING RELIABILITY
Our renewal works on the North-South and East-West Lines (NSEWL) will reduce the incidences
of delays and breakdowns, resulting in smoother rides.
99.5% OUR RENEWAL WORKS
97.8%
Power Rail Replacement
91.8%
Improves the reliability of Completed in
the electrical system, AUGUST
72.5
LEADING TO FEWER
BREAKDOWNS
Started in
2015
2017
64.6 65.0
63.4
Re-signalling
Communications-Based Train Completed in
Control signalling system APRIL
2019
allows trains to run at shorter
intervals, substantially Started in
IMPROVING TRAIN 2013
CAPACITY
2017 2018 2019 2020
* Figures updated as at September 2020.
Power Supply System Renewal
The Public Transport Customer Customer Satisfaction Index
Fibre optic cables help
Satisfaction Survey (PTCSS) by of Singapore (Average score To complete by
transmit monitoring
the Public Transport Council
measures the percentage of
0–100) by the Institute of
Service Excellence, Singapore
information in real-time,
Started in 2024
commuters who are satisfied Management University ALLOWING SYSTEM 2018
with our service and have TO BETTER PREDICT
indicated a score of 6 and FAULTS
above on a scale of 1 to 10
DO YOU KNOW ? DO YOU KNOW ?
The power supply cable renewal involves about
Our Twitter feed is one SMRTConnect
of the most active in
3.0 APP
Singapore, with close to
was launched in 2018 with 1,300km 250km
480,000
AND
enhanced features such as of power cables of fibre optic cables located
01011
FOLLOWERS train frequency indicator 00100 along the NSEWL’s tracks.
10010
and better user interface.
08 | AT A GLANCE - IMPROVING COMMUTER EXPERIENCE AT A GLANCE - IMPROVING RELIABILITY | 09
OUR RENEWAL WORKS OUR PERFORMANCE
Adding New Trains How We Measure Reliability
ALL 57
We measure the number of kilometres clocked before incurring a single delay lasting
more than 5 minutes. This is referred to as Mean Kilometres Between Failure (MKBF)
Completed in
NEW TRAINS or MKBF* for short. Here is the 12-month moving average up to July 2020.
have been delivered Started in 2019
2015
Trains progressively put
into service from
APRIL 2017
28,955
NSL
Replacement of Trains TIMES
Train fleet to be replaced with
To complete by
106 NEW Announced in 2026 along the entire
North-South Line
BOMBARDIER
TRAINS
2018 1,386,000
Correct as of end March 2020
Stage of Completion (%)
Re-signalling NSL
100 EWL
35,190
Re-signalling EWL TIMES
100
Adding New Trains
100 along the entire
East-West Line
Power Rail Replacement NSL
91
2,014,000
Power Rail Replacement EWL
82
Power Supply System Renewal (Cables) NSL
59.5
Replacement of Direct Current (DC) Switchgears
CCL
66,457
58 TIMES
Power Supply System Renewal (Cables) EWL
48.9
along the entire
Track Circuit System Replacement Work Circle line
32.8 2,307,000
Correct as of end March 2020
10 | AT A GLANCE - IMPROVING RELIABILITY AT A GLANCE - IMPROVING RELIABILITY | 11IMPROVING CONNECTIVITY NURTURING OUR PEOPLE
Our network will expand to include more lines and stations over the next five years. We are growing and upskilling our workforce to serve our commuters in the best possible way.
THOMSON-EAST COAST LINE SECURING TALENT
Outram Park
32
Marina Bay
WE HAVE
Sungei Bedok
Gardens by the Bay
Orchard Boulevard
Woodlands South
Woodlands North
>540
Woodlands
Upper Thomson
Mount Pleasant
Tanjong Katong
Caldecott
Marine Terrace
Marine Parade
Orchard
Marina South
Shenton Way
Stevens
Bedok South
Tanjong Rhu
Katong Park
Great World
Mayflower
Springleaf
Bright Hill
NE3
Bayshore
Havelock
CE2
stations and
Maxwell 43km
Napier
Lentor
ENGINEERS
Siglap
EW16
NS27
NS22
DT37
DT10
CC17
NS9
TE24
TE28
TE20
TE27
TE30
TE26
TE29
TE22
TE23
TE25
TE14
TE18
TE10
TE17
TE16
TE19
TE12
TE21
TE13
TE15
TE31
TE4
TE8
TE7
TE11
TE6
TE9
TE2
TE3
TE5
TE1
when fully operational
The line will be opening in stages:
Stage 1 Stage 2 Stage 3 Stage 4 Stage 5
Fully underground,
Early 2021 2022 2023 2024 driverless system
2020
CANBERRA STATION CIRCLE LINE LOOP
Bishan
Caldecott
Serangoon
NS12 Canberra
STAFF STRENGTH IS NOW
5,980
Botanic
Gardens MacPherson
Paya
Lebar
Buona
Dhoby Ghaut
Vista
Promenade
Bayfront
HarbourFront
Marina Bay
OPENED IN NOVEMBER 2019
SECOND MRT STATION
in Singapore to be built on Circle Line
completion date
an existing rail line
2025 AND
5 ENTRANCES linking to the
NEW STATIONS: >3,300
3
new housing estates
KEPPEL, CANTONMENT MAINTENANCE
AND PRINCE EDWARD
Commuters can access the train
platform directly through an
WORKERS
for better access to the Central Business
ELEVATED LINK BRIDGE District, Marina Bay Area and HarbourFront
*Correct as of end March 2020
12 | AT A GLANCE - IMPROVING CONNECTIVITY AT A GLANCE - NURTURING OUR PEOPLE | 13WORKFORCE PROFILE STAFF PROGRAMMES
Distribution by Employee Distribution by Gender (%)
Category (%)
SMRT Rail Career Roadmap
13 1 10 Builds competencies through systematic training and
experience
SMRT Trains Career Scheme
Identifies skills, knowledge and experience that
employees need to develop each stage of their career
Non-Executives Male
Executives
86 Female 90
Senior Management
SMRT Train Engineer Professionalisation
(STEP) Programme
Attracts, develops and professionalises rail engineers with
Chartership awarded by the Institution of Engineers,
Singapore
Staff Profile by Age (%) Staff Profile by Completed
Years of Service (%)
9
25 27 Engineering Maintenance Manager
Scheme
21 45 Attracts, develops and retains top engineering talent in
frontline maintenance
26
19 Partnership with University of
27 Birmingham
Offers Post Graduate Certificate In Urban Railway
> 30 50 - 59 15
*Correct as of end March 2020
14 | AT A GLANCE - NURTURING OUR PEOPLE AT A GLANCE - NURTURING OUR PEOPLE | 15SERVING OUR COMMUNITY KEY FINANCIAL AND OPERATING DATA
We are committed to conducting our business in a socially and environmentally responsible way,
balancing the interests of our stakeholders, from commuters to employees to business partners.
Social Responsibility Financial Data
ADDRESS RESIDENTS’ FAMILIARISATION
Revenue ($m) Operating Expenses ($m)
CONCERNS TOURS bring together
AND FEEDBACK groups of beneficiaries to
through engagement with discuss improvements to
community leaders the INCLUSIVITY
FEATURES at our
stations.
Empowering Through The Arts And Education
Art in Transit tours
conducted for 1,000 joined
LEARNING 743.2 736.6 754.7 837.8 946.8 846.7
ABOUT 10,000 FY2018 FY2019 FY2020 FY2018 FY2019 FY2020
PARTICIPANTS JOURNEY
Revenue has increased mainly due to Operating Expenses have reduced due
increase in rail fare and rail non-fare. to reductions in staff costs, repairs &
maintenance and other operating costs.
Our People
In 2019, SMRT launched the In partnership with the
SMRT FACES programme People’s Association (PA)
where selected senior level and LTA, the STATION Earning Before Interest and Tax ($m) Profit After Tax ($m)
staff are appointed to AUDIT INITIATIVE
FOSTER RELATIONSHIPS engages community leaders
with key stakeholders in the as well as selected groups of
community. commuters for feedback to
improve our stations.
(84.4) (165.5) (19.1) (85.9) (155.3) (19.8)
FY2018 FY2019 FY2020 FY2018 FY2019 FY2020
Environmental Responsibility
ENERGY CONSERVATION through installation of Operating Data
LED LIGHTING and DISTRICT COOLING
FY2016 FY2017 FY2018 FY2019 FY2020
Total route length (NSEWL & CCL) (to nearest km) 130 130 137 137 137
Use of recycled water at five train washing plants, Total car-kilometres operated (to nearest million) 131 135 142 143 143
SAVING APPROXIMATELY 160,000 LITRES PER MONTH
Total ridership (to nearest million) 756 768 753 756 747
Average weekday ridership (to nearest thousand) 2,197 2,353 2,258 2,254 2,230
Eliminate, reuse and recycle waste. Total passenger-kilometres (to nearest million) 8,322 8,271 7,886 7,819 7,797
CLOSE TO 1,600 TONNES of scrap metal sent for recycling Average car occupancy (passenger per car) 63 61 55 55 54
16 | AT A GLANCE - SERVING OUR COMMUNITY AT A GLANCE - KEY FINANCIAL AND OPERATING DATA | 17FROM OUR FROM OUR
CHAIRMAN GROUP CEO
“
2020 has been disrupted by the COVID-19 pandemic, trade
wars and unprecedented climate changes. While the ways
“
Working together with MOT and LTA, the
SMRT team has put our hearts and souls
we live, work and play have changed tremendously and will into achieving the rail reliability we see
continue to evolve, SMRT remains focussed on providing today. Our continued focus on reliability
safe and reliable public transport services. I would like to has allowed us to achieve 1 million Mean
thank commuters for your understanding and our staff for Kilometres Between Failure (MKBF). This
your dedication in these challenging times. must not be taken for granted and we will
continue to focus our efforts on sustaining
In a dynamic environment, we must continuously adapt, this level of reliability. While we strive for
innovate and invest in People and Technology to strengthen high operational performance, safety
our rail operations, maintenance and service. We are on remains our top priority and we are
track to deepen our engineering and operational capabilities determined to create a Zero Safety Incident
through strategic partnerships. Through Kaizen, staff at operating environment by strengthening
every level are empowered to take stronger ownership our safety culture, systems and processes.
of their work. Efforts are made at individual, system and
company levels for continuous improvement in productivity, We will leverage digitalisation and
and to sustain the reliability and safety of our rail network. technology to be cost efficient and
We will improve the efficacy and efficiency of our work effective, and will continually upskill our
processes, and do everything cost effectively. workforce through workplace learning.
We are also looking forward to serving
As part of succession planning put in place by the Board to more commuters in Singapore, with the
ensure business continuity and growth, Mr Lee Ling Wee was upcoming bids for Jurong Regional Line
appointed Deputy Group CEO & President, SMRT International. and Cross Island Line being our focus.
Ling Wee helmed Trains for seven years and led the team to
achieve significant improvement in rail reliability. In his new To strengthen our foundation, smooth
role, Ling Wee oversees the Singapore-Malaysia Rapid Transit leadership renewal is key. After seven
System (RTS) project, which recently concluded its agreements. years of leading SMRT Trains, Ling Wee
Mr Lam Sheau Kai has taken over from Ling Wee as President, has handed the helm of SMRT Trains
Trains. The Board would like to express its appreciation to over to Sheau Kai. I am confident that
Ling Wee for his dedication, contribution and services, and Sheau Kai, with his vast experience in
welcome Sheau Kai to his new role. These appointments public service, will continue to raise our
reinforce our leadership bench strength to augment standards in rail operations, maintenance,
our local public transport operator business, while and service, while driving our efforts to
we build capabilities to grow in both local and transform SMRT Trains into a future-ready
selected overseas markets. outfit. Ling Lee will now serve SMRT as
Deputy Group CEO and President, SMRT
We remain committed to working with MOT International. One of the first projects
and LTA as part of the One Transport Family to under SMRT International will be the
serve commuters well and maintain our MRT as Johor Bahru-Singapore Rapid Transit
among the most reliable systems in the world. System (RTS) Link Project, which recently
reached a significant milestone with the
official resumption of the project.
Seah Moon Ming
Chairman Neo Kian Hong
SMRT Corporation & SMRT Trains Group CEO
”
SMRT Corporation
18 | FROM OUR CHAIRMAN
”
FROM OUR GROUP CEO | 19DEPUTY GROUP PRESIDENT'S
CEO’S MESSAGE MESSAGE
FY20 was a year of highs and lows for SMRT accident at Bishan Depot in March 2020. One 创业难，守业更难 – it is tough to start a trained in relevant technologies and skillsets
Trains. We have crossed 1 million MKBF (Mean life lost is one life too many. We will learn from business, and tougher to sustain it. I am for the future.
Kilometres Between Failures) across all three this incident and work even harder to ensure under no illusion that my ride ahead would
MRT lines operated by us – the North-South that our people come to work and go home be an easy one, despite taking over an SMRT Thirdly, the safety of our commuters will
Line (NSL), East-West Line (EWL) and Circle safely to their families, each and every day. This Trains outfit that is in a good state with continue to be core in everything we do.
Line (CCL), a target that was not even in our is SMRT Trains’ core responsibility to our people. significant achievements in FY20. Having For instance, in close collaboration with LTA,
sights a few years back. Former Transport spent two years setting up the Thomson-East stringent tests are underway to prepare for a
Minister Khaw set us the ambitious target. The COVID-19 pandemic, a black swan event, Coast Line (TEL), I know that running a public smooth commencement of the second stage
As #OneTransportFamily, MOT, LTA and SMRT came into the picture towards the end of FY20. train network is a relentless journey of of the TEL in 2021, amid many challenges
put our hearts and souls to achieve this. We had to react swiftly and decisively, increase improvements to meet the evolving needs of posed by the COVID-19 situation. We are
cleaning and disinfecting frequencies, provide our commuters, where a team of dedicated committed to providing a safe and reliable
We are happy to serve Woodlands residents hand sanitisers, and do all within our means to and hardworking staff is key to success. journey for all our ‘new commuters’ working
with the launch of the first stage of the keep our staff and commuters safe. I am very and residing along the six new TEL stations,
Thomson-East Coast Line (TEL) in January proud of what the team has done and achieved, The disruption to train services on 14 October from Springleaf to Caldecott.
2020. Another key milestone is the opening in particular how we had kept the network 2020, which occurred on the North-South,
of Canberra MRT station in November 2019, running smoothly during the circuit breaker East-West and Circle Lines, is a good reminder Moving ahead, we remain focused on
an infill station built on the existing NSL, to period, ensuring that all essential workers can that things can go wrong and we should not delivering Safe and Reliable train service to
better serve the community in northern get to work with minimum fuss. take anything for granted. We are deeply our commuters as we continue our journey
Singapore. Last year, we also consolidated sorry for the disruption and will work closely of moving people, enhancing lives.
our Rail Operations Centre (ROC), the nerve Much has changed since I joined SMRT Trains with LTA and Alstom to resolve the underlying
centre of our operations, in Kim Chuan Depot in 2013, especially the ways we connect with our issues that caused this disruption. The
(KCD). ROC@KCD now houses the Operation commuters and improve their travel experiences disruption also further strengthened SMRT Lam Sheau Kai
Control Centres of the NSL, EWL and CCL with us. The results have been heartening. Trains’ resolve to focus our efforts in three President
under one roof for integrated command and For example, according to the annual Public key areas: SMRT Trains
control, and enhanced situational awareness. Transport Customer Satisfaction Survey (PTCSS),
the percentage of respondents who are satisfied Firstly, reliability across all lines must be
On the other hand, it greatly saddens me that with MRT service hit a record high of 99.5% sustained, and this involves everyone in
we lost one of our colleagues in an industrial in 2019. I would like to express my deepest SMRT Trains to stay focused and play their
appreciation to all SMRT staff who have parts well. We also need to continue working
contributed one way or another to achieve this closely with MOT and LTA to renew core
excellent outcome. However, we must not rest on systems on the North-South and East-West
our laurels. We must continue to put in our best to Lines (NSEWL). The resignalling works, and
sustain a high level of service to our commuters. the replacement of worn-out railway track
sleepers and the third rail had been
I am delighted to have Sheau Kai on board in completed. The power supply and track
his new capacity as President, SMRT Trains. circuit system replacements are underway
Sheau Kai has demonstrated excellent and slated for completion by 2024. Our
leadership and strong commitment to set up commuters can look forward to 106 new
the TEL’s operations and maintenance from Bombardier MRT trains which will enter
scratch. With valuable experience gained from service from 2022; when fully introduced,
setting up a new line, and support from a 53% of the NSEWL trains will be brand new.
committed workforce that is continuously
striving to raise standards, I am confident that Next, to stay ahead of the curve, we will focus
SMRT Trains will go on to achieve greater on transformation, especially the training and
heights in the years ahead. upgrading of our people. We want to help
our people upskill and reskill, so that they
can continue to contribute to the upgraded
Lee Ling Wee and expanding MRT network. Over the next
Deputy Group CEO 5 years, we will work closely with LTA, the
SMRT Corporation Union, Workforce Singapore and SkillsFuture
Singapore to ensure that our people are
President
SMRT International
20 | DEPUTY GROUP CEO’S MESSAGE PRESIDENT’S MESSAGE | 21The 43km-long TEL is Singapore’s sixth
OUR OPERATIONS
MRT line, adding 32 new stations to
the existing rail network with eight
interchange stations.
THOMSON-EAST COAST LINE
6th MRT LINE 32 NEW
IN SINGAPORE STATIONS
8 INTERCHANGE 43km
STATIONS LONG
The second stage of TEL is scheduled
to commence revenue service in 2021.
About 100,000 commuters will benefit
from the first and second stages of
TEL. These nearby commuters will be
able to reduce their travelling time by
up to 50%.
When fully operational in 2024, TEL
is expected to serve approximately
500,000 commuters daily in the initial
years. This is expected to increase to
one million commuters per year in the
longer term.
The 43km-long TEL is Singapore's sixth MRT line, adding 32 new
stations to the existing rail network with eight interchange stations.
ENHANCING AND RENEWING
OUR NETWORK
THE NORTH-SOUTH AND
We serve commuters across North-South and East-West EAST-WEST LINES (NSEWL)
Lines (NSEWL), Circle Line (CCL), Thomson-East Coast Line We are working closely with the Land
(TEL) and Bukit Panjang Light Rail Transit (BPLRT). Transport Authority (LTA) to renew and
improve NSEWL’s power supply system.
The laying of fibre optic cables along
viaducts and tunnels helps transmit
In the past year, we continued to improve rail reliability through various renewal and maintenance monitoring information in real-time to
efforts, even as we worked towards growing our network. The new Canberra MRT station on the Operations Control Centre (OCC).
North-South Line (NSL) was opened for service on 2 November 2019. With the new Canberra This allows the system to better predict
station, the NSL now has 27 MRT stations connecting commuters from Jurong East to Marina faults and address them before they The laying of fibre optic cables along the viaducts and tunnels
South Pier. The first stage of TEL officially opened on 31 January 2020 with three stations: occur. helps transmit monitoring information to the OCC.
Woodlands North, Woodlands and Woodlands South.
The installation of Voltage Limiting Devices (VLDs) to replace the 64P touch voltage protection
system has helped to localise and isolate power failures.
EXPANDING SMRT’S RAIL NETWORK
The new Canberra MRT station is located between Our engineers optimise the scheduled early closures and late openings of stations to complete
Sembawang and Yishun MRT stations. It is the these complex projects within a limited given time. As of 31 March 2020, 91% and 82% of the fibre
second* infill station in Singapore constructed optic cables had been laid in NSL and EWL respectively. The VLD installation in NSEWL was
in the middle of a running line. The station will completed in June 2019.
benefit over 17,000 households that are within
10-minute radius of the station. This is expected to At the same time, as of 31 March 2020, about 58% of the Direct Current (DC) switchgears had been
save nearby commuters up to 10 minutes of travel replaced, with the remaining DC switchgear replacement works expected to be completed by the
time when they travel towards the city centre or second quarter of 2021 due to the COVID-19 disruption. The DC switchgears combine electrical
Jurong East. switches, fuses or circuit breakers to control, protect and isolate electrical equipment in a power
network. The high voltage system that comprises 22kV switchgears, transformers, rectifiers and
* The first infill station is Dover station on East-West Line (EWL).
inverters in 13 stations have also been replaced.
22 | OUR OPERATIONS OUR OPERATIONS | 23NSEWL TRACK CIRCUIT RENEWING THE BPLRT
REPLACEMENT – R152 Renewal works to enhance Bukit Panjang
The track circuit system LRT’s (BPLRT) reliability began in 2018 and
replacement work was about will be completed by 2024.
33% done as of 31 March 2020. It
is expected to be completed by Together with LTA and Bombardier (BPLRT’s
2022. The work on the track original equipment manufacturer), we have
circuits along the NSL between begun installing the new signalling system
Bukit Batok and Khatib stations from March 2019. Software testing for the
had been completed. The new new Communications-Based Train Control
track circuit system is able to (CBTC) signalling system has also started in
automatically detect broken rails Bombardier’s overseas test laboratories.
that require repairs, and speed
up service recovery efforts. We have also intensified and accelerated
maintenance and renewal works for BPLRT
and this has resulted in higher reliability.
This is made possible by the additional
Replacing track circuits on the NSEWL which will automatically engineering hours gained through the
detect broken rails.
adjustment of operating timings and
route service.
ADDITION OF NEW TRAINS
As part of the long-term fleet renewal programme for the NSEWL, another 40 new trains from
Bombardier Transportation will arrive in batches starting from 2024 to replace the 2nd generation
LOOKING AHEAD
We will continue to strengthen our rail
(Siemens) and 3rd generation (Kawasaki-Nippon Sharyo) trains currently in service on the NSEWL.
maintenance capabilities by exchanging
engineering knowledge and experiences
Bombardier was previously awarded a contract in July 2018 to supply LTA with 66 new trains to
with industry partners through regular
replace the 1st generation (Kawasaki) trains that have served the NSEWL since it first opened in
joint meetings.
1987. The latest batch of 40 trains uses the same design, and brings the total number of NSEWL
trains supplied by Bombardier to 106.
Together with LTA, we are building a Rail
Discovery Centre (RDC) at Mandai Depot,
These new trains will be equipped with an integrated suite of condition monitoring features that
designed with a Learning Journey to cater
can help SMRT pre-emptively detect potential faults to increase reliability.
to school students and adults. It aims to
showcase the story of Singapore’s railway
industry and our commitment to improve
MAINTAINING STATION ESCALATORS rail reliability, educate visitors, and instil a
Our escalators in service have an availability rate of more than 99.5%. To ensure they remain safe sense of pride in Singapore’s MRT network.
and in good working condition, we embarked on a five-year escalator refurbishment project
across NSEWL in 2016. The project involves 233 escalators at 42 stations. With these developments, we envision
a more inclusive and safer travelling
As of 31 March 2020, 137 escalators had been fully refurbished, which translates to around 60% of experience for all our commuters in a
the project. Work on another 23 escalators is currently in progress. The escalator refurbishment better-connected transport network.
project is expected to be completed by 2021. Upon completion, escalators will be installed with
new commuter-friendly features, such as dual-speed and directional traffic lights, along with
additional safety enhancement features such as handrail speed monitoring and skirt deflectors.
IN AUGUST 2016
we embarked on
5-YEAR 233
ESCALATORS
IN
42
STATIONS
Installation of the new signalling system for BPLRT.
escalator refurbishment project refurbished of the NSEWL
installed with new commuter-friendly features
DUAL-SPEED
DIRECTIONAL TRAFFIC LIGHTS
137
ESCALATORS
HANDRAIL SPEED MONITORING have been fully refurbished
SKIRT DEFLECTORS AS OF 31 MARCH 2020
24 | OUR OPERATIONS OUR OPERATIONS | 25OUR SAFETY & SECURITY PERFORMANCE
SAFETY & SECURITY
In the current security climate, we continue to strengthen our physical security through
planned security enhancement projects.
Our FY20 Employee Accident Frequency Rate increased from 1.43 in FY19 and stood at
1.67 accidents per million man-hours, with 26 cases of reportable accidents*.
As a result of a fatal industrial accident, our Employee Accident Severity Rate had increased
significantly to 413.02 man-days lost per million man-hours, with 6441** man-days loss.
On the other hand, our passenger safety performance had shown a 9% improvement at
0.3 accidents per million ridership, with 250 passenger accidents requiring beyond first aid
treatment.
We will continue to strengthen safety and security mindfulness, with emphasis on compliance,
thereby ensuring our staff can ‘work safe, home safe’. Our focus on developing a strong safety
culture resides in these areas: leadership and engagement, communication, performance
management, discipline and rewards, workplace processes and resources, organisational safety
system, and technological enablers.
With commuter safety a high priority for
SMRT Trains, we will also continue our
existing efforts and collaborations with
Land Transport Authority (LTA) and
grassroots to engage and educate the
public on safe travelling in our network.
SAFETY FIRST
* Reportable accident refers to work-related
accident with medical leave of more than 3-day
Safety is our key priority and strategic focus as we strive towards our vision of of hospitalisation or at least 24 hours (based on
Zero Accident and Zero Security Breach. Every level of trains management and MOM’s definition before 1 Sep 2020).
staff is actively involved in creating a safe environment for our staff, commuters ** Ministry of Manpower (MOM) defines one fatality
and other stakeholders, as we continue to provide best-in-class public transport case as equivalent to a loss of 6,000-man days.
service.
Continued emphasis on compliance and inculcating
a strong safety culture.
“
The cyber threat landscape continues to evolve
rapidly. It is of utmost importance for SMRT to
protect its systems against these threats across all
OUR SAFETY SYSTEM
Our Health, Safety and Environmental (HSE)
Management System provides a structured
management approach and systematic way
to identify hazards, control HSE risks and
areas of business and operations, from enterprise
achieve continual improvement.
IT systems to Critical Information Infrastructure
systems.
It comprises various elements like Training,
Competence & Communication, Regulatory
SMRT is working closely with CSA, LTA and cyber
& Authorised Documents, Management of
security trusted partners on measures to address
HSE Risks & Opportunities, Contractor
cyber risks and to build resiliency. Only with such a
Management, Audits & Inspections, Incident
collaborative, concerted and continuous effort, along
Handling & Investigation, Security, Emergency
with vigilant monitoring and validation, can we
Preparedness, and Reports & Data Analysis.
enhance the cyber security of our systems.
These form the basis of our HSE work in
Trains, as we operate with a ‘Safety First’
mindset. Operating with a ‘Safety First’ mindset.
Lee Fook Sun
Deputy Chairman
SMRT Trains Ltd. and SMRT TEL Pte. Ltd.
”
26 | SAFETY SAFETY | 27INCULCATING SAFETY, SECURITY INVESTING IN
AND CYBER SECURITY TECHNOLOGY
MINDFULNESS We are committed to
We have launched a comprehensive safety leveraging technology to
and security awareness campaign that dives further optimise and enhance
into intensive but meaningful education, work processes and systems
engagement and promotional efforts. For to make our work and
example, our annual Trains Safety & Security environment safer and more
Forum provides a platform for all staff to secure. Some of our staff’s
share their Line and Centre of Excellence safety innovation projects
safety initiatives, promoting cross sharing have garnered the Workplace
amongst divisions. Safety and Health (WSH)
Trains Safety & security Forum 2019 Innovation Awards, and we
In addition, Safety Moment messages are have adopted technology to
communicated daily to our staff, where we strengthen our physical
promulgate safety learnings through their security through planned
toolbox briefings. security enhancement
projects. Electronic Key Press system to tighten accountability and security.
We also partnered DuPont Sustainable
Solutions, a renowned world-class safety
leader, to develop a safety culture
transformation programme. The programme Safety Innovation Projects Security Enhancement Projects
focuses on enhancing safety mindfulness,
workforce discipline, compliance and • Speed Tester for Train Traction Control • Acquisition of VA Detection / Intrusion
accountability of our line leaders, who then Unit Blower from Rolling Stock System in BPLRT Depot
become trained advocates ready to cascade - A safer alternative method to test for
safety knowledge to their teams. low- and high-speed functionality of the • Electronic Key Press - Operationalisation
TCU blower to achieve reliable speed of this system network-wide to reduce
To encourage an open reporting culture, we testing, and safer work environments the need for permanently-issued keys,
have established various reporting channels without exposure to heating elements thereby tightening accountability
for staff to proactively feedback on safety and The annual Safety Excellence Award and Best Premises
security concerns. To empower our staff to Safety Awards recognise divisions and departments for • Remote Third Eye from Power • Radio-Frequency Identification (RFID)
speak up and intervene, we have instituted their safety and security achievements. - An equipment developed to replace Locks for non-public area doors in all
‘Safety Time-Out and Stop Work Order’ physical inspection at heights, thereby NSEWL stations
through a company-wide directive. reducing risk of injury
This is reinforced with our ‘Safety and Security
Activists’ scheme where we recognise staff
who proactively contribute to improving the
safety and security culture in the company. COMMUTER SAFETY
In FY20, we had a total of 625 activists, a 53% Our safety and security efforts extend beyond our staff to include our commuters, contractors
increase from FY19. working in SMRT premises, tenants and other relevant stakeholders.
In addition, we have the annual Safety
Excellence Awards and Best Premises Safety COMMUTERS:
& Security Awards to recognise divisions and We are engaging our commuters on safe travel through ‘WeCare About
departments for their outstanding safety Your Safety’ roadshows, Learning Journeys and communication outreach.
and security achievements, and to motivate
them towards better safety performances.
The ‘Safety and Security Activists’ scheme recognises staff CONTRACTORS:
Cyber security awareness is also promulgated who proactively contribute to improving the safety and
Our focus on Contractor Safety, Security and Cyber Security requirements
to our staff through education and promotion. security culture.
governs how we engage our contractors to work safely in our premises.
This includes the Cyber Security Awareness Prior to commencement of their work, our contractors have to be certified
Day 2020, bite-sized learning introduced as competent in safety by attending our Contractor Safety Course.
part of continuous reinforcement on specific
topics, as well as e-learning curated for Trains
Operational Technology (OT) cyber security. SAFETY & SECURITY SAFETY & SECURITY SAFETY & SECURITY TENANTS:
ACTIVIST ACTIVIST ACTIVIST
Safety requirements are in place for the fitting-out of their shops. Tenants
are also engaged regularly to remind them on the importance of safety.
Bronze Silver Gold
28 | SAFETY SAFETY | 29SAFETY FIRST
SMRT Trains continues to strengthen SMRT COVID-19 EFFORTS
our lines of action to better deliver
safety and security performance, to
build a safer workplace and
commuting environment where risks BACKGROUND
are minimised. Safety remains first COVID-19 hit Singapore hard and fast in early 2020. Singapore
and foremost for SMRT Trains. announced its first COVID-19 case on 23 January and within 15 days
on 7 February, Singapore’s ‘Disease Outbreak Response System
Condition (DORSCON)’ level was raised to DORSCON Orange, the
second time in history that we had done so. This meant that the
CERTIFICATION, AWARDS ‘disease is severe and spreads easily from person to person, but
AND ACCOLADES: disease has not spread widely in Singapore and is being contained’.
Our safety and security efforts are (Source: Ministry of Health)
recognised at National & International
Levels. SMRT is certified ISO 9001, ISO A myriad of measures was mandated by various Government
14001 and ISO45001, underscoring our authorities within a short time to manage the situation. SMRT
commitment to adopt international had to react swiftly and nimbly to the evolving pandemic situation.
standards and best practices in quality,
health, and safety and environmental
management. We are also accredited
the bizSAFE Level Star by WSH
Council. In addition, we are also OUR FRAMEWORK AND RESPONSE
certified ISO 22301 in Business SMRT, as an essential service organisation providing public transportation to the population of
Continuity Management systems. Singapore through our trains, buses and taxis network, is at the forefront of preparing for such
a national crisis.
The achievements listed below are
testaments to our continued efforts Plans to contain COVID-19 took place even before the first case was detected in Singapore. In fact,
towards safety excellence. It will further preparations for a generic pandemic situation started years earlier through discussions with
spur us on to achieve greater heights relevant authorities, development of contingency plans, and ensuring adequate supply of
as we commit to delivering safety to essential items such as personal protective equipment.
North-South Line received an Excellence Award for Safe Rail Line of
everyone who journeys with us. the Year at the annual LTA Public Transport Operator Safety Awards.
The COVID-19 pandemic was identified
as a strategic risk as part of SMRT's
holistic risk management programme.
We work closely with the authorities
LTA Public Transport Operator Safety Awards to align control measures and ensure
LTA – Safe Rail Line of the Year: consistency across the entire network.
NS Line: Excellence Award (Winner) It is our commitment and assurance
IN FY20, SMRT
to our commuters to safeguard their
TRAINS HAD well-being when commuting on our
GARNERED THE WSH Council – WSH Innovation Awards 2019:
public transport network.
FOLLOWING LTA Speed Tester for Train Traction Control Unit
Blower [Rolling Stock] – Gold Award
AWARDS: SMRT's Emergency Planning Committee
is chaired by our Group Chief Executive
WSH Council – WSH Innovation Awards 2019: Officer Mr. Neo Kian Hong. This
Remote Third Eye [Power] – Certificate of Committee meets weekly to provide
WSH strategic guidance and close monitoring
Commendation
of the COVID-19 situation within and
beyond SMRT. COVID-19 responses are
discussed through this Committee and
Total Defence Awards 2019 will continue to do so as the situation
MINDEF
NS Mark (Gold) improves and our ridership increases.
The Board also reviews the adequacy of
the planned actions by the Committee
and monitors the ground situation
Total Defence Awards 2019 closely.
MINDEF Stepped up cleaning efforts in our stations and trains, for the
NS Award safety of our commuters.
30 | SAFETY SAFETY | 31KEEPING OUR To support Ministry of Health's (MOH) rapid
NETWORK SAFE contact tracing efforts, SMRT has
To help maintain safe distancing, SMRT mandated the use of SafeEntry and
Trains has added more trains into the system TraceTogether apps by all staff. Twice daily
during peak hours and increased peak hour temperature taking is implemented using
frequency from five minutes to three a customised travel and temperature
minutes to minimise crowding. declaration system, known as HealthBot3.
These are just some of the many measures
SMRT adheres strictly to guidelines from the put in-place by SMRT to protect and ensure
authorities to ensure safe journeys for our the health and well-being of our staff.
commuters through a rigorous cleaning
regime and provision of free hand sanitisers However, for a company of 11,000 staff,
for public use. SMRT is not immune to the impacts of
COVID-19. As of 1 December 2020, SMRT
All public toilets in our train stations have had reported a total of 18 positive cases.
obtained at least four stars out of the Most of these cases contracted COVID-19
maximum of six, under the Happy Toilets outside of SMRT's premises; only four were
Programme by Restroom Association possibly infected in connection with the
(Singapore), supported by the National Bukit Panjang Integrated Transport Hub
Environment Agency (NEA). All stations cluster. Through our rigorous measures and
and bus interchanges have also received close collaboration with the authorities, the
Maintaining safe distance and service excellence with spreading of COVID-19 is effectively
the SG CLEAN certification. the 'Hello Wave'.
contained.
With support from Temasek Foundation, Distributing apples, masks and sanitizers to frontline staff.
SMRT further prevents the spread of COVID-19 Since the start of COVID-19 in Singapore,
through the use of anti-microbial coating at about 4,000 SMRT staff had undergone
high touchpoints in trains and stations. swab testing as part of the overall active
screening strategy for public transport
To discourage talking in public transport, workers by the MOH. This was done with
posters and signs encouraging commuters the intent to protect our staff through early
not to talk while travelling through our detection, and our commuters who interact
network are prominently displayed. with them daily.
In line with this, we also introduced the To prevent cross contamination at physical
non-verbal greeting by station staff called touchpoints, SMRT has been rolling out a
the 'Hello Wave'. series of touch-free innovations through
the use of technology, such as the
SMRT strongly supports other government installation of contactless sensors at
initiatives, such as setting up temperature entrances and exits. We are also exploring
self-check kiosks in our stations and the use of machines and automation to
inculcating responsible individual behaviours supplement labour-intensive work such
like practicing good personal hygiene while as the increase in cleaning regime.
Temperature self-check kiosks in our stations.
travelling on public transport through digital Exit buttons have been replaced with contactless sensors,
reducing the risk of transmission.
posters and station announcements.
OUR BACKBONE, OUR STAFF MOVING FORWARD TOGETHER
None of all the above initiatives and measures could have been possible without the backbone of Recognising that COVID-19 is here to stay for some time, we continue to innovate and evolve
our organisation - our staff. Building upon responsible individual behaviours and workplace safe to prepare ourselves for the 'new normal' by incorporating more measures in our workplace
management measures, we protect and safeguard the health and well-being of our staff through and work routines.
the implementation of various infection control measures. SMRT conducts over a hundred
inspections within our premises weekly to ensure compliance of these control measures. COVID-19 has brought about a paradigm shift on how we interact with one another and the
environment. It compels everyone to adapt and adopt new social behaviours and norms to
To minimise physical contact at the workplace, applicable staff are placed on work-from-home stay safe. No amount of measures put in place by the authorities and SMRT can stop the
arrangements. Others who are required to report to work are put on staggered work hours and spread of COVID-19 without the active participation and compliance of our commuters. We
mealtimes, with cross deployment of staff providing essential services ceased. must move forward together as a team to keep our transport system safe for everyone.
Safe distancing is also enforced at places such as meeting rooms, rest areas and canteens. All staff
are issued reusable masks and required to wear one throughout the day.
32 | COVID-19 COVID-19 | 33guides resource prioritisation and improves productivity. With a handful of clicks, users are able
ENGINEERING
to trace maintenance history across different matrices (fleet, sub-systems or specific trains) and
quickly identify areas with potential reliability concerns.
Another monitoring system is the PSD monitoring system that offers automated alerts to flag
out potential PSD-related issues. The quantified risk perspective, derived daily from analyses
of tens of thousands of door commands, helps us identify PSD locations of interest for early
intervention. The known pre-indicators to failure defined are subsequently used to prevent
associated PSD-related train service delays.
Lastly, the On-Demand Rail Reliability Incentive (RRI) computation assesses train service quality
by taking onboard all actual train timetable data at platforms. Analyses that took hours in the
past now take us mere minutes with the customised GUI, thereby improving productivity
significantly. It also flags out events that are nearing regulatory limits and enables traceability
to event origination. These allow us to better monitor, report and manage the situation.
ARTIFICIAL INTELLIGENCE
AND DATA ANALYTICS
We have developed the Common
Data Environment (CDE) platform
on cloud, as the enabler for Artificial
Intelligence (AI) and data-driven
ENGINEERING GROUP projects. In addition, self-service
analytics projects such as the Voice
The Engineering Group focuses on improving the performance of SMRT Trains. Formed Dashboard and Trains Operating
during the reorganisation exercise in 2019, the Group’s key objectives are raising new Performance Standard Dashboard
capabilities, training a competent workforce, and achieving sustainable financial strength. have been built to make data more
accessible. SMRT executives at a workshop on Artificial Intelligence (AI).
We utilise data analytics, condition monitoring and maintenance techniques to
strengthen the capabilities of SMRT Trains. We also support digitalisation efforts within We are building up Smart Mobility, Situation Awareness and Predictive Maintenance AI capabilities
SMRT to transform work processes and enhance innovation, learning and agility. in collaboration with the Artificial Intelligence Singapore (ASIG). For example, we have embarked
on a few Proof of Value (PoVs) on crowd sensing. A recent automated machine learning Proof of
Concept (PoC) on feedback classification achieved an accuracy of 96% and is expected to be
operationalized in FY22.
CONDITION MONITORING
We deploy decision-support solutions that span several Operations & Maintenance (O&M) fronts To foster a data-driven culture, we had partnered with Ernst & Young to conduct two executive
through Condition Monitoring and Maintenance Data Analytics capabilities. These include workshops on AI. We had also partnered with Microsoft and Clayops to conduct a Power BI
identifying assets with reliability issues, such as trains and Platform Screen Doors (PSDs), and workshop, so as to equip business units with the tools to create visualisations.
assessing data from train-service timetable.
TRACK ACCESS MANAGEMENT SYSTEM (TAMS)
Rolling Stock Maintenance Analytics Platform (RS-MAP) is a train-focused application that The Track Access Management System (TAMS) is designed as a single integrated digital platform
provides complex analyses, such as trending/outlier identification across train fleets and their to replace the manual track access process and legacy standalone systems. Enabled by Artificial
sub-systems. The one-stop Graphical User Interface (GUI) which provides access to historical Intelligence (AI), TAMS optimises track access allocation planning, and effectively prevents human
maintenance data, facilitates statistical measures for benchmarking and in-depth analysis, errors from planning to execution with interlocking safety features built-in. TAMS enables the
provision of real-time updates
on track application status and
What is PSD Link Circuit Monitoring The Link Circuits confirmation of track allocation.
LINK A
TAMS enhances maintainability
and reliability through a more
LINK B
efficient and optimised track
CONTROLLER PSD access management. TAMS Phase 1
that covers the North-South and
2 Redundancy Circuits Automatic Train In-House Condition Operations & East-West Lines (NSEWL) is near
that relay the door command Supervisory Monitoring Software Maintenance completion. Phase 2 will extend the
from door controller to each PSD. (ATS) Server For example, ATS Stakeholder Alerts capability to the Circle Line (CCL),
ATS Data is Door is analyzed for Automatic email alerts
The link circuits are called
train depots and the Bukit Panjang
generated at door command loss upon detection of
Link A and Link B. If both links the end of from all PSD link abnormal high door
Light Rail Transit (BPLRT).
fail, PSD fault occurs. service circuits command loss rate The Track Access Management System (TAMS) is a single integrated
digital platform.
34 | ENGINEERING ENGINEERING | 35DIGITAL TWIN
Digital Twin (DT) is a virtual replica of the
physical system that takes real-world data
as inputs and produces output
predictions or simulations on how the
physical system can be affected by the
inputs. These virtual systems allow
modelling of future state and behaviour,
and what-ifs scenarios, enabling
real-time monitoring for proactive
intervention and predictive capability.
We have invested in innovative
technologies, such as Simulation and
Modelling, Condition Monitoring and
Data Analytics & Visualisation, to kickstart
the development of DT. Together with
cross-functional stakeholders, we are
exploring concepts and identifying
more potential applications of DT in the Leveraging DT to explore concepts and identify potential
near future. applications for the future.
SMRT staff attending a hackathon session conducted in SMRTi.
There are four concepts currently being explored for the development of DT:
As the training arm of SMRT, the Institute continues to deliver trainings for pre-deployment
▶ iStation – Intelligent Stations and Interchanges ab initio qualification, core values (kaizen, safety, service delivery) building alongside internal
▶ iControl – Intelligent Rail Operations domain experts, as well as continual trade learning, refresher and mandatory courses.
▶ iDepot – Intelligent Depot Operations & Predictive Maintenance
In addition, Mindfulness, Basic First Aid, Psychological First Aid and Transactional Analysis
▶ iLifestyles – Intelligent 5G Lifestyle & Digital Experience
training courses are offered as part of the Life Skills series. These courses empower our
workforce with the competencies to manage oneself effectively, and be adaptive to the
rapidly changing operating environment.
TRAINING To build up rail engineering capabilities in
SMRT places emphasis on developing Singapore, the Institute has partnered Singapore
our people with skills not just to perform Rail Academy and SBS Transit to roll out
future jobs, but also to co-create the Fundamental in Rail Engineering Systems,
future alongside our organisation. We Fundamental in Rail Operations & Maintenance,
continuously upskill and reskill our staff and Rail Leadership Programme with the aim of
to meet the challenges of an increasingly strengthening professionalism in the rail industry
high-tech and digitalised rail network. and supporting the drive to increase the number
and quality of rail engineers in Singapore.
As the workforce upgrades their skills, Training courses to grow and enhance rail engineering
they will be able to build a meaningful capabilities.
and rewarding career, while supporting KEY STATISTICS :
the organisation to achieve
improvements in service reliability, No. of Graduates with Diploma in
operational effectiveness and FY20 Total Trains Engineering (Electrical-Rapid Transit
efficiency, as well as commuter Memorandum of Understanding (MOU) with SIT to
encourage workplace learning.
Training Hours: 568,580 Technology) from Singapore Polytechnic
experience. through Earn and Learn Programme:
7
This year, SMRT Institute (SMRTi) has begun its collaboration with SkillsFuture Singapore (SSG),
Singapore Institute of Technology (SIT), and Nanyang Polytechnic Centre of Excellence for PEOPLE
FY20 Total Trains
Workplace Learning (NACE) to adopt the national workplace learning framework. With the shift
towards the workplace learning model, a bigger proportion of learning will take place at the Training Places: 111,418
workplace, supported by initiatives and tools to encourage self-directed and collaborative learning.
Postgraduate Certificate
(PGCert) graduates:
SkillsFuture for Digital Workplace was introduced to strengthen digital literacy. Leveraging a
69 PEOPLE
FY20 Total Trains
familiar interface, @Learn was rolled out by SMRTi on Workplace© by Facebook to enable direct
access to digitised content, enabling learning to take place anytime, anywhere. Digital Training Places: 64,231
36 | ENGINEERING ENGINEERING | 37You can also read
