Customer Services 2021 - HK Electric
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2021
香港電燈有限公司
The Hongkong Electric Co., Ltd.
Customer Services
Customer Services 1 Contents Customer Services Policy .................................................................................................... 2 Our Commitment ................................................................................................................. 3 Awards and Recognition ...................................................................................................... 4 Professional and Convenient Services ................................................................................ 6 Energy Efficiency Endeavours ............................................................................................. 9 The Care We Show ........................................................................................................... 13 Keep Listening ................................................................................................................... 16 Contact Us ......................................................................................................................... 17
2 Customer Services Customer Services Policy We are committed to excellent customer services. We aim to exceed customers' expectations and achieve total customer satisfaction by continually enhancing our services. To accomplish this, we will: Serve our customers with sincerity and courtesy; Earn the trust of our customers by providing professional services with integrity; Respond promptly to customers' requests and pledge to protect customers’ personal data; Value and leverage customers' views and suggestions for increasing customer satisfaction; Improve services and engage stakeholders in our continuous pursuit of excellence; Care for the community and provide customised services; Establish and deliver service pledges; Secure the best customer experience by aligning our business processes with best practices and adopting innovative technology.
Customer Services 3
Our Commitment
Customer Service Standards Standards in 2021 Actual Results in 2020
Electricity Supply
Reliability Rating of Electricity Supply Better than 99.999% Better than 99.9999%
Average Notification Period before 7 days in advance 17.62 days in advance
Planned Suspension of Electricity
Average Time for Supply Restoration Within 2 hours 56 minutes
after Interruption of Supply
Site Investigation for Power Quality Within 3 working days Achieved
Enquiries
Connection Of Supply
Connection Of Supply
- Not Requiring Installation Inspection - Within the next working Achieved
- After Satisfactory Installation day
Inspection - Within the same day Achieved
Installation Inspection Appointment
- Provide Appointment for Installation - Within 2 working days Achieved
Inspection - Better than 99.8% Achieved
- Appointment Punctuality
(within a 1.5-hour time band)
Reconnection of Supply after Payment Same day as payment is Achieved
of Outstanding Charges received
Electricity Accounts & Meters
Closure of Electricity Account at Within 2 working days Achieved
Customer Request
Deposit Refund by Cheque after Full Within 5 working days Achieved
Authorisation by Customer and Closure
of Account
Special Request on Meter Reading Within the next working day Achieved
Processing of Concessionary Tariff Within 2 working days Achieved
Application upon Confirmation from
Assessment Centre
Meter Testing Accuracy traceable to Achieved
international standards via
HOKLAS accredited
standards laboratory
Customer Enquiries
Average Waiting Time for Counter Less than 3.5 minutes 2.87 minutes
Services at Customer Centre
Reply to Written Enquiries on Customer Within 3 working days after Achieved
Accounts receipt
Site Investigation for Electricity Within 3 working days Achieved
Consumption Enquiries
Emergency Services
Average Waiting Time for Telephone Less than 9 seconds 2.97 seconds
Calls to Customer Emergency Services
Centre
Average Arrival Time at Scene in Urban Less than 28 minutes 19 minutes
Areas in Response to Emergency Calls
Customer Satisfaction
Average Customer Satisfaction Index Better than Score 4 Score 4.72
(5-point scale)
4 Customer Services
Awards and Recognition
In 2020, we received a number of prestigious awards that honoured our performance in
different aspects of our operation. These include:
Corporate/Customer Services
Hong Kong Retail Management Association – Quality Service Benchmarking Assessment
Service Category Leader – Retail (Services) Category in three assessment periods
(October to December 2019, April to June 2020 and July to September 2020), and
Service Industry Leader – Gold Award in the assessment period of October to
December 2019, and Silver Award in the assessment period of April to June 2020
and July to September 2020
2020 Excellent Service Retailer of the Year
2020 Quality Service Retailer of the Year
– Retail (Services) Category Award
2020 Service Talent Awards (Junior Frontline)
– Silver Award (Retail Services Category) and 2020
Excellent Service Star
Asia Pacific Customer Service Consortium
– 2020 18th International Customer Relationship Excellence Awards
Public Service of the Year 2020 (Public Utility)
Eight individual awards
Hong Kong Customer Contact Association
Mystery Caller Assessment Award
– Commerce and Utilities (Best-in-Class)
Mystery Caller Assessment Award
– Commerce and Utilities (Gold Award)
Inbound Contact Centre of the Year
– Public Service and Utilities (Silver Award)
Inbound Contact Centre Team Leader of the Year
(Bronze Award)
The Hong Kong General Chamber of Small and
Medium Business
Partner Employer Award 2020 – Excellent Corporation
Best SME’s Partner Gold Award 2020
Randstad Hong Kong Limited – Randstad Employer Brand Award 2020 Most
Attractive Employers
2nd Runner-Up
Customer Services 5
Environment Bureau and Electrical and Mechanical
Services Department – Energy Saving Championship
Scheme (Competition for Organisations)
Hanson Grand RCx (Implementation) Award
– Electric Tower
Business Environment Council Limited, The Hong Kong Council of Social Service,
Policy for Sustainability Lab, and Centre for Civil Society and Governance of the
University of Hong Kong – HSBC Living Business Award 2019
Sustainable Supply Chain Leaders
Federation of Hong Kong Industries – BOCHK Corporate Environmental
Leadership Awards 2019
EcoChallenger
5 Years + EcoPioneer
Social Welfare Department & “Volunteer Movement”
2019 Volunteer Service Appreciation Certificate (Corporation) – Gold Award
Eleven individual appreciations
The Community Chest of Hong Kong – The Community Chest Corporate &
Employee Contribution Programme 2019/20
Silver Award
Quality Management
As a demonstration of our commitment to quality service and continuous improvement, we
have launched our ISO 9000 mission since 1995 and we currently have eight ISO 9001
certificates covering all of our service areas.
Commendations
We have received 1,994 commendations for our services in 2020, reflecting a high level of
customer satisfaction. To further assess our performance against industry standards, we
enrolled in the Quality Service Benchmarking Assessment and the Mystery Caller
Assessment Award and received prestigious honours in both schemes.
6 Customer Services
Professional and Convenient Services
Electricity Meters Go Digital
HK Electric has been deploying smart meters for customers from April
2020 and will continue the programme district by district until 2025.
Together with associated infrastructure and applications, which are under
development, these meters will provide customers with additional
consumption details, thus allowing them to optimise energy use so that
appropriate measures can be taken to save energy. This move will also
help transform Hong Kong to become a smart city.
Wide Variety of Electronic Services for Customers
Login to "Account-On-Line" with the Government’s "iAM Smart"
Customers can login to HK Electric's "Account-On-Line (AOL)" service with
the Government "iAM Smart". After the initial set-up for "Login with iAM
Smart", customers can simply use "iAM Smart" for future login to their AOL
account, without inputting their AOL username / electricity account number
and password.
"Account-On-Line" (AOL) & e-Billing Service
Customers can simply scan the "e-Bill Registration" QR code on their electricity bill followed
by a few simple steps to activate the AOL service.
AOL service will provide you with round-the-clock interactive access to your electricity
account and offers a variety of services, such as:
Manage up to 20 electricity View or download the last 12
accounts in one AOL account electricity bills
Receive electricity bills by email Check 12-month billing and
payment records, and access to
(up to 6 email addresses), SMS
your 25-month consumption
or fax
record
Manage the account – e-receipt Access information on supply
subscription, changing bill interruptions within the past 24
language and forms of hours as well as planned
receiving bills, etc. shutdowns
Customer Services 7 e-Forms Customers can use the e-Forms to apply for various account services. Virtual Assistant, Elsie To further enhance services to customers, HK Electric Virtual Assistant, Elsie, will answer general enquiries 24/7 on the HK Electric website. e-Payment Services We provide different e-payment services to our customers. They can settle their bills with the Faster Payment System (FPS), "AlipayHK" App, "Electronic Bill Presentment and Payment (EBPP)" Service, and by using the "e-Cheque Drop Box" on our corporate website. More Payment Channel HK Electric customers can now pay their bills in cash at any Watsons Stores (except at the Hong Kong International Airport). For customers' convenience, bill balance below $200 (adjusted from $150 to $200 since 1/10/2020) will be carried forward to the next bill and no immediate settlement is required (not applicable to accounts registered with autopay). In addition, settling electricity bills by autopay will help save time. Residential customers with savings or current accounts at any one of the designated banks in Hong Kong need simply to arrange for this service by calling 2887 3411. One-Stop Service for Small and Medium-Sized Enterprises (SMEs) We provide a comprehensive range of services to SMEs on business start-ups and energy management. Our "Enterprise Advisor" service offers SMEs and their Registered Electrical Contractors/Workers (REC/REW) with advice on supply applications, energy efficiency, electrical safety, power quality issues and account matters. We also provide fast-track checking on supply availability for installations up to 200A, which is supplied by a transformer, to shorten the time needed to obtain electricity supply. Our pre-check service for new installations will help SMEs’ REC/REW solve problems they may encounter in advance of the actual inspection.
8 Customer Services Other Convenient Services Group Billing Service Customers with five or more accounts under the same registered name can choose to receive a consolidated monthly bill statement by registering with our Group Billing Service. Technical and Power Quality Advice The Customer Relationship Management Programme was launched with our ambassadors visiting corporate customers periodically to offer advice on technical and account matters. In addition, we provide our outreach service to electrical and mechanical consultants. Those registered as electrical contractors/workers are also welcomed to subscribe to "e-REW Express" on our website to get the latest news and service updates and the interface requirements of customers’ installation and supply equipment. Our Power Quality Centre will help customers acquire more information about power quality and how to safeguard critical power supply. For a guided tour of this centre, simply call our hotline on 2887 3455. Inspection Appointment Service As most of our commercial and industrial customers are SMEs, we will help better manage their time during the start-up period by extending the service of online 1.5-hour time-band for inspection appointments to all these customers.
Customer Services 9 Promoting Low-carbon Lifestyle Smart Power Services Addressing the community’s aspirations for cleaner air, and to support Government’s energy and environmental policy objectives, and its long-term decarbonisation strategy, HK Electric has provided a suite of Smart Power Services to help customers reduce the carbon footprint in their daily living and business operations. Various funding/service schemes have been devised to cater to different sectors of the community, including residential, industrial and commercial properties, educational and welfare organisations, as well as for needy members of society. All this is aimed at promoting energy efficiency in the community, and supporting the local development of renewable energy. The Company will be investing at least $35 million annually towards such schemes. We will deploy resources with priority been given to those with greater needs, e.g. building owners with limited financial resources and technical expertise as well as elderly customers or tenants living in sub-divided units (SDU). Smart Power Building Fund Since 2019, HK Electric has injected $25 million into the Smart Power Building Fund each year. This Fund provides subsidies to building owners to carry out projects that include retrofitting of building services installations, retro-commissioning and implementation of building-based smart technologies to enhance energy efficiency of their communal building services installations. All buildings (except those directly owned and operated by the Government) located within HK Electric’s supply territory are eligible. A total of 48 applications with subsidies totalling about $13 million were approved in 2020. Smart Power Energy Audit The Company has continued to offer free energy audits to non-residential customers to help identify energy-saving potential. Site inspections are conducted for customers’ business premises to analyse their energy efficiency performance. In 2020, we completed more than 200 energy audits. Smart Power Loan Fund We also collaborated with banks to provide interest-subsidised loans to non-Government and non-residential customers to help them implement energy-efficient enhancement projects. Projects identified through the Smart Power Energy Audit and those approved under the Smart Power Building Fund are also eligible to apply.
10 Customer Services
Smart Power Care Fund
The Smart Power Care Fund was set up to subsidise
various sectors that needed to adopt a low-carbon
lifestyle, improve the living environment and electrical
safety.
Eight Subsidy Programmes under Smart Power Care Fund
Energy-efficient A full subsidy capped at $500,000 per eligible premises for non-
Community Subsidy profit-making NGOs, transitional housing organisations and non-
Programme government schools to implement low-carbon living projects which
would enable users to adopt a low-carbon lifestyle and/or embrace
energy efficiency, improve the indoor environment and bring social
benefits. The scope of eligibility was extended to also include
small and medium enterprises (“SME”) serving sectors hard-hit
by the COVID-19 pandemic, including caterers, elderly homes,
laundry shops and so on, with full subsidy capped at $300,000.
Eligible projects include retrofitting, upgrading or new installation
of energy-efficient electrical facilities and equipment, installations
or appliances for kitchen, laundry or water heating.
Smart to Care A full subsidy capped at $300,000 per eligible premises for non-
Subsidy Programme profit-making NGOs serving the elderly, children or persons
with disabilities and rehabilitation centres to implement
gerontechnology or smart technology projects that provide an
energy-efficient, safe, comfortable and/or convenient environment
for users. The scope of this eligibility was also extended to non-
residential SME customers who provided caring, rehabilitation or
residential services to the elderly, children or persons with
disabilities with the full subsidy capped at $150,000.
Energy-efficient Subsidies capped at $50,000 and $150,000 for non-residential
Equipment Subsidy customers (except temporary supply and government accounts) to
Programme retrofit or install energy-efficient equipment.
Energy-efficient A one-off subsidy amounting to $5,000 for eligible households to
Appliances Subsidy replace existing or provide new energy-efficient electrical
Programme appliances or carry out handy improvement works for the safe use
of electricity.
Sub-divided Units An annual subsidy of $600 per eligible SDU household.
Electricity Charges
Relief Programme
Sub-divided Units A one-off subsidy capped at $15,000 per eligible SDU household
Rewiring Subsidy to rewire and install HK Electric’s individual tariff meters.
Programme
“Care and Share” Giving out sets of dining coupons worth $250 each to eligible
SME Caterers families for use at participating eateries.
Subsidy Scheme
NGO Catering A subsidy capped at $30,000 for each eligible NGO community
Subsidy Programme centre to purchase food and beverages from “Care and Share”
SME caterers for activities serving underprivileged families and
the needy.Customer Services 11
Feed-in Tariff Scheme
HK Electric will purchase electricity generated by
grid-connected renewable energy power systems
(REPS) (solar photovoltaic and/or wind power
systems) of customers (except the Government) at
Feed-in Tariff (FiT) rates of $3 to $5 per unit of
electricity. This FiT rate will be fixed from the date
when the customer participates in the FiT Scheme
throughout the project life of the REPS or unti l
31 December 2033, whichever is earlier. By the end of 2020, about 130 such systems with
a combined capacity of about 2.3MW have been connected to the grid and have started
receiving FiT payment.
Renewable Energy Certificates
HK Electric offers Renewable Energy Certificates (REC) for customers to purchase in
support of the local development of renewable energy (RE). REC represents all
environmental attributes associated with electricity generated by HK Electric or purchased
through the FiT Scheme. It is available in blocks of 100 units of electricity at $0.5 per unit.
In 2020, about 3.5 million units of electricity generated from RE resources were sold, the
second year in a row of sold-out.
Smart Power EV Charging Solution
To reduce carbon emission, improve roadside air
quality and to support Hong Kong’s development into a
low-carbon and smart city, HK Electric has been
promoting the use of electric vehicles (EVs). Besides
providing the public with a free EV charging service,
HK Electric has also launched the Smart Power EV
Charging Solution to provide one-stop free service
to assist customers in implementing EV charging.
During 2020, we provided such services to more than 380 customers with their
enquiries and requests.
HK Electric provides free EV charging service on Hong Kong Island. Users can always locate
one of our charging stations within 15 minutes of driving.
HK Electric has commissioned 12 EV charging stations at various Location Map
locations on Hong Kong Island, 10 of which are quick-charging
stations that support different models of EVs. The promotion period
for free service at these charging stations has been extended to
the end of 2021.12 Customer Services
Smart Power for Data Centre
To show support in the development of data centres in
Hong Kong, HK Electric has provided data centre
developers and operators with one-stop tailored services
that include advice on site location selection, electricity
supply solution as well as energy management.
Smart Home & Workplace
HK Electric has introduced energy-saving and safety tips about Smart Home & Workplace
on its website for customers to use electricity smartly and in a safe manner. Through a range
of Smart Power Services promoting energy efficiency, renewable energy and smart
technologies, HK Electric has also strived to help customers turn their homes and
workplaces smarter and greener.
Smart Power Connect
Smart Power Connect is a platform that engages its customers and stakeholders on Hong
Kong's transition towards a low-carbon smart city. Through activities and events like visits,
talks, workshops and seminars on energy efficiency, renewable energy, a low-carbon
lifestyle, Smart Power Services, smart solutions and technologies, participants will get to
know more about the latest in smart and green technologies.
Smart Power Education Fund
The Smart Power Education Fund supports initiatives
that promote energy efficiency and conservation,
renewable energy and low-carbon living among the
younger generation as well as the general public. Key
initiatives of the Fund include a signature programme,
the Happy Green Campaign, as well as donations and
sponsorships supporting various educational and
promotional activities on environmental protection.
Smart Power Gallery
HK Electric has set up a Smart Power Gallery to better
explain to different community sectors what are Smart
Power Services, energy efficiency, renewable
energy, climate change, smart city, and so on. It is
a five-storey building located in Sheung Wan and is
equipped with multi-media displays and interactive
games. Besides physical tours of the Smart Power
Gallery, virtual tours and remote learning are also
provided on an online interactive platform. For enquiries, please call 2510 2701 or email
SPG@hkelectric.com.Customer Services 13
The Care We Show
Focus on Special Needs
Over the years, we have been providing services to those with special needs.
Elderly
• Mini-website "Web for the Elderly" provides the useful information on electricity for
senior citizens
• Express counter with magnifying glasses and presbyopia spectacles have been set up
at the Customer Centre
Visually-impaired
• Braille bills and voice-assisted e-bill services
available
• Guide dogs are also welcome to visit the
Customer Centre
Hearing-impaired
• SMS enquiry service hotline (6681 3411)
• Videos with sign language on the safe way to use electricity, handle supply interruptions
and the efficient way to use electricity
• Teleloop system is also available at the service counter
• Counter staff also capable of communicating in basic sign language
Ethnic Minorities
• Service pamphlets and key application forms in eight minority languages – Hindi (India),
Bahasa Indonesia, Tagalog (the Philippines), Urdu (India/Pakistan), Japanese, Thai,
Nepali and Korean
Life-Support Equipment Users
• Set up a special registration for "life-support" equipment users. Prior notification will be
given to such customers before any planned supply suspension is carried out
Concessionary Tariffs
Concessionary tariff schemes are offered to the elderly, the disabled, single-parent families
and the unemployed. Eligible customers can enjoy a 60% discount on the first 200 units of
electricity consumed every month and with the deposit and minimum charge waived. We
also provide "Super Saver Discount" to encourage energy conservation. Residential
customers with consumption not more than 100 units in a month are entitled to receive a 5%
discount on their bills.14 Customer Services
Caring for the Community
Turning to the focus on environmental protection and elderly care the Company has been
supporting green education and elderly care through various community and education
programmes.
Green Education
The “Happy Green Campaign” continues to promote energy efficiency, renewable energy
and a low-carbon lifestyle, encouraging youngsters and the public to be "greener" in their
daily lifestyle.
With the COVID-19 pandemic gripping the whole of
2020, the campaign organised a series of educational
activities online under the theme "Smart Power for Smart
City". A series of animation was produced to illustrate
what action could be taken to help transform Hong Kong
into a Smart City. An interactive drama “Smart Power
Alliance” was launched that same year calling for
immediate green action to save our planet and attracted
more than 3,300 participants, watching and learning online or on-site. The campaign’s mini-
site continued to be enriched with online resources such as a mini-movie, interactive games
and videos to enhance public understanding of a smart city and what we could do to
contribute to its development.
For the education sector, more than 480 schools joined
the Happy Green School network with more than 40
secondary schools students being recruited as "Happy
Green Community Ambassadors" in 2020. They were
trained online to learn about the different aspects of a
smart city, to brush up on their presentation skills for
their mission of promoting green in and beyond the
campus. Around 100 students joined our STEAM
workshops in 2020 to learn how to make smart lights or create smart planting systems.
To support our member schools to organise green activities under the pandemic,
special funding was granted to 27 Happy Green schools, while 15 past participating
teams of the Green Energy Dreams Come True Competition received funding of
$20,000 each to sustain or enhance their winning projects.
During the year, our "Green Hong Kong Green"
Campaign (co-organised with the Conservancy
Association) continued to enhance public knowledge
of local eco-heritage resources and encourage more to
appreciate and treasure the environment despite the
pandemic. While most physical eco-tours were
suspended, we promoted our eco-heritage routes via
different social media, including weekly posts o nCustomer Services 15
Facebook with topics ranging from ecological to historical knowledge, as well as videos
on YouTube that introduced various routes.
A new route in the Eastern District, “Eastern Sparkle”, will be
rolled out in 2021, completing GHKG’s footprint on Hong
Kong and Lamma islands with a total of 11 routes.
Elderly Care
During the pandemic, we continued to extend care and
love to the elderly through two technology-based
services under our CAREnJOY for the Elderly
programme, called “CAREnJOY Call-to-Care” and
“CAREnJOY Non-stop” to keep single elders
connected via the telephone and WhatsApp messages
containing handy tips and useful information. In 2020,
we extended our care to 141 single elders and sent out 47 mobile messages, reaching more
than 6,800 single elders every week.
To promote active aging among local retirees, we
continued to run the U3A Network jointly with the Hong
Kong Council of Social Service. In 2020, we moved the
Smart Power Ambassador training online and
successfully groomed about 140 retirees to be more
green conscious. An incentive scheme was also
introduced to encourage U3A students to continue
learning at home.
Volunteer Services
While the pandemic largely reduced volunteering opportunities in 2020, the HK Electric
Volunteers Team continued to address community needs through online mentoring for
secondary students, packing anti-virus protective kits, cheering on healthcare
professionals and delivering food packages to needy families. Despite various
constraints, the team managed 291 services totalling 712 service hours, living out the
Company’s core value of “caring” during such difficult times.16 Customer Services
Keep Listening
Customer satisfaction has always been one of our top
priorities and we have conducted periodic surveys to
gauge our performance. We meet regularly with
members of the Customer Liaison Group to listen to
their views and suggestions as this has proved a
valuable forum to gather ideas and comments.
Although this year face-to-face meeting could not take
place due to the pandemic, we held online meeting
instead to maintain dialogue with group members. The Quality Service Programme, the Mystery
Caller Assessment Award and after-service surveys also help us evaluate our performances
through customers’ perspective.
To further improve services and implement new initiatives, our "We Meet on Friday" sessions
are held regularly at the North Point Centre for customers to express their views on specific
areas of our service. With the prevailing pandemic, “We Meet on Friday” surveys are
conducted at counters with glass partitions segregating customers and staff as a preventive
measure.
To keep customers abreast of the Company’s latest
developments, the "HK Electric On-line" is
distributed quarterly with electricity bills to highlight
company updates, our green initiatives and
community work.
Customers are always welcome to express their opinion through the Customer Suggestion
& Feedback Form. We also encourage customers to tell us of exceptional staff performances
by writing directly or by completing the Excellent Service Commendation Form.
Customer Liaison
Group
HK Electric
On-line
Excellent Service
Commendation Form
Quality Service
Programme /
We Meet
Mystery Caller
on Friday Assessment AwardCustomer Services 17
Contact Us
Customer Centre
Telephone Number 2887 3411
Email cs@hkelectric.com
Address 9/F, Electric Centre, 28 City Garden Road,
North Point, Hong Kong
(Near Fortress Hill MTR Station)
Fax 2510 7667
SMS Enquiry Service 6681 3411
"Account-by-Phone" Service (APS) 2887 3466 (24-hour Automated Telephone Service)
Change of Bill Language 2887 3321 (24-hour Automated Telephone Service)
Account-On-Line (AOL) Service https://aol.hkelectric.com/AOL/aol
Our Customer Centre offers a broad range of services related to customer electricity accounts,
such as application for supply, account transfer, meter reading and final accounts.
Installation Inspection, Meter Installation and Technical Enquiries
Telephone Number 2887 3455
Email sme-services@hkelectric.com
(For Small and Medium-Sized Enterprises)
Fax 2510 7721
"Electricity-by-Phone" Service (EPS) 2887 3838 (24-hour Automated Telephone Service)
You can make appointments for installation inspection, meter installation and supply
connection within two working days in 1.5-hour time bands via the above channels or by
visiting the HK Electric website at www.hkelectric.com. You may request for fax or SMS
notification after confirmation of the inspection appointment time band. You can also opt for
SMS e-alert notification of inspection results and confirmation of their electricity supply
connection.
Website for SMEs www.hkelectric.com/sme
Customer Emergency Services Centre (24-hour)
Telephone Number 2555 4999 (Cantonese) 2555 4000 (English)
Fax 2555 6637
SMS Enquiry Service 6681 3411
Customer Liaison Officers (Trenching Works)
Telephone Number 2814 3443 (24-hour)18 Customer Services
Smart Power Services
Telephone Number 2510 2701
Email SPS@hkelectric.com
Website www.hkelectric.com/SPS-en
Smart Power Gallery
Telephone Number 2510 2701
Email SPG@hkelectric.com
Address 10-12 Possession Street, Sheung Wan, Hong Kong
Website www.hkelectric.com/SPG-en
General Enquiries
Postal Address G.P.O. Box 915, Hong Kong
Email mail@hkelectric.com
Website www.hkelectric.com
Download the "HK Electric Low Carbon App"
You can manage your account with the “HK Electric Low Carbon App”
anytime, anywhere. It also includes occupancy status of EV charging
stations with navigator function, as well as useful information on energy
efficiency, safety and smart green tips, etc.香港電燈有限公司
The Hongkong Electric Co., Ltd.
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