DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS

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DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
DHL EXPRESS SHIPPING
AROUND-THE-WORLD
A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
LEARN HOW TO:
• PREPARE A SHIPMENT  • IMPORT AND EXPORT
• GET THROUGH CUSTOMS • MAKE A PAYMENT

March 2014
DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GOING GLOBAL MADE EASY.
    At DHL Express U.S., international isn’t a just a part of
    our business, it is our business. We never stop thinking
    of ways to move your shipments across borders quickly,
    more efficiently, cost-effectively and reliably to the over
    220 countries and territories around the globe we
    service. For businesses large or small, shipping has
    never been easier.

    In this guide we’ve compiled a variety of resources to
    help you break into the international marketplace. You’ll
    discover how simple it is to prepare your shipments, track
    them in transit, navigate Customs regulations, make
    payments and more to keep your shipments moving at

                                                                       06
    full speed. Plus, as your business continues to grow and            PAGE
    evolve, DHL will grow with you and keep you ahead of
    your competition. At DHL have one critical goal, to
                                                                                                  RATE QUOTE
    ensure that we do everything possible to support your                                         AND TRANSIT
    company’s shipping needs better than anyone else.
                                                                                                  TIME
    From all of us at DHL, we thank you for choosing us
    as your express global delivery provider.

                                                                       EXPORT WITH CONFIDENCE
                                                                       DHL has the speed, knowledge and long-standing presence
                                                                       in countries around the world to make shipping simple. And
                                                                       now, DHL is a partner of the U.S. Commercial Service to help
                                                                       drive your sales revenue across borders higher. Get access to
                                                                       free exporting resources: market research, valuable leads,
                                                                       business contracts, plus so much more.

                                                                                                      DHL Express has been
                                                                     RTIFICATION
                                                                   CE                                 awarded global ISO
                                                                                                      9001:2008 certification,

                                                                   ISO
                                                                                                      confirming that we have
                                                                                                      demonstrated a commitment
                                                                                                      to service excellence and met
                                                                   9001:2008                          the requirements of the ISO
                                                                  AW                                  standard for its Quality
                                                                                           3
                                                                       ARD            01              Management System across
                                                                             E D IN 2                 our worldwide operations.

2
DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
CONTENTS
                    04   GETTING STARTED
                    05   SHIPPING TOOLS
                    06   RATE QUOTE AND TRANSIT TIME
                    07   OPTIONAL SERVICES AND SURCHARGES

                    09   PREPARE YOUR SHIPMENT
                    10   SUPPLIES
                    11   PACKAGING TIPS

                    12   EXPORT WITH CONFIDENCE
                    13   EXPORT SERVICES
                    14   REQUIRED DOCUMENTS
                    16   SPECIAL CASE DOCUMENTS
                    17   TEMPORARY EXPORTS
                    18   AVOID CUSTOMS DELAYS
                    19   COURIER PICK-UP

                    20   IMPORT WITH CONFIDENCE
                    21   IMPORT SERVICES
                    23   REQUIRED DOCUMENTS

           12
            PAGE    23   SPECIAL CASE DOCUMENTS
                    24   LANDED COST CALCULATION
                    26   TEMPORARY IMPORTS
                    26   CUSTOMS CLEARANCE AND RESTRICTIONS

                    27   TRACK YOUR SHIPMENT
                    28   TRACKING TOOLS
                    29   TRACKING RESULTS
                    30   ALTERNATE WAYS TO TRACK

                    31   MAKE A PAYMENT
                    32   DHL INVOICE

27
PAGE                32   PAYMENT OPTIONS
                    32   CLAIMS

                    33   GET ASSISTANCE
       TRACK YOUR   34   SERVICE POINTS

       SHIPMENT     35   CUSTOMER SERVICE

                                                              3
DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GETTING STARTED       PREPARE YOUR SHIPMENT     EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT   MAKE A PAYMENT   GET ASSISTANCE
    SHIPPING TOOLS    RATE QUOTE AND TRANSIT TIME    OPTIONAL SERVICES AND SURCHARGES

      GETTING STARTED
       YOUR GLOBAL JOURNEY
       BEGINS HERE.

    From San Francisco to São Paolo                                                       SHIPPING TOOLS
    to Suizhou and beyond, you’ll                                                        The right shipping tools will streamline
                                                                                          the shipping process.
    discover a wealth of resources and
                                                                                      	RATE QUOTE AND TRANSIT TIME
    opportunities designed to help solve                                                Eliminate unwanted surprises by calculating an
                                                                                        estimated cost and knowing the transit time in advance.
    your company’s shipping needs and
                                                                                      	OPTIONAL SERVICES AND SURCHARGES
    ultimately help your business grow.                                                 Put together the exact transaction your shipment needs.
                                                                                        Assess all costs before you ship.

4
DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GETTING STARTED       PREPARE YOUR SHIPMENT     EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT    MAKE A PAYMENT         GET ASSISTANCE
SHIPPING TOOLS    RATE QUOTE AND TRANSIT TIME    OPTIONAL SERVICES AND SURCHARGES

    SHIPPING TOOLS
    The right shipping tools will save your company time and help you streamline the                            DON’T HAVE A DHL ACCOUNT?
    shipment preparation process. Once your account number has been active for 24 hours,                        Requesting one is easy. Let us know if you are
    you can register or request a shipping solution.                                                            an exporter, importer or both. Go to
                                                                                                                 www.dhl-usa.com/newaccount

                                                 START

                                        Do you plan to import,
                                           export or both?
                                                                                                                 SHIP NOW WITH A CREDIT CARD
                                                                                                                 Save 15% With Online Shipping
                                                                                                                   www.dhl-usa.com/register
                                                    BOTH
                 IMPORT                                                            EXPORT
                                                                                                                SUPPORT WHEN YOU NEED IT
                                              Register for DHL
                                         IMPORT EXPRESS ONLINE at:                                                                       Our Technical
                                            www.dhl-usa.com/ieo                                                                          Support Team is
                                               and continue.                                                                             available to help
              Register for                                                                                                               you understand the
       IMPORT EXPRESS ONLINE at:                                                                                                         tools and answer
          www.dhl-usa.com/ieo                                                                                   questions you may have. You can get support
                                                How many shipments do you estimate                              at www.dhl-usa.com/technicalsupport
                                                   will be exported each month?

                                                                                                                 GOOD TO KNOW
                                                        –                          +
        Do you need Industry                                                                                     Live training is available for DHL shipping
       Solutions that leverage
                                                                                                                 tools. Be sure to ask your DHL Express Sales
        network capabilities?
                                                                                                                 Representative when the next online training
                                                                                                                 will be held.
                                                                    Contact your DHL Express Sales
            N               Y                                      Representative to discuss the best
                                                                      solution for your business.

                              Will you be the only one shipping with
                                  this account for your company?

                                        N                           Y

                     Complete the CorporateShip                Start Shipping Now
                       request form found at:                 Register for WebShip at:
                      www.dhl-usa.com/corpship               www.dhl-usa.com/shiponline

                                                                                                                                                                 5
DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GETTING STARTED       PREPARE YOUR SHIPMENT     EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT      MAKE A PAYMENT          GET ASSISTANCE
    SHIPPING TOOLS    RATE QUOTE AND TRANSIT TIME    OPTIONAL SERVICES AND SURCHARGES

                                                          RATE QUOTE
                                                          AND TRANSIT TIME
                                                          Shipping services vary from shipment to shipment. Each one has its own unique needs
        CHECK THIS OFF                                    and requirements. To get a rate quote, start by identifying the service you need based
    Have the following information ready to get           on the transit times and options you would like. We recommend gathering as much
    a rate quote:                                         information as possible prior to shipping. Knowing more up front eliminates the
       Sender’s country, ZIP code and city                potential for unwanted surprises and allows you to maintain greater control.
       Receiver’s country, ZIP code and city
       Shipment date                                      RATE QUOTE
       Number of pieces to be shipped
                                                          Whether you are importing or exporting, you can always calculate a shipping rate quote
      	Weight and dimension of all
                                                          with services options and transit times.
        shipment pieces
      	Whether shipment is document
        (non-dutiable) or non-document (dutiable)
      	Whether shipment will be picked up
        or dropped off
       Shipment Value Protection

                                                                                                                      Choose from a list of services
                                                                                                                      available with a guaranteed delivery
                                                                                                                      date and estimated charges at
                                                                                                                        www.dhl-usa.com/rateandtransit
    GOOD TO KNOW

    You can get a rate quote when you prepare
    your electronic waybill with DHL tools.

                                                          DHL EXPRESS SERVICES
                                                          EXPORT SERVICES                                        IMPORT SERVICES
                                                          DHL EXPRESS 9:00                                       DHL IMPORT EXPRESS 10:30
                                                          Time-critical: delivery on the next possible day by    Time-critical: delivery on the next possible day
                                                          9:00 a.m.                                              by 10:30 a.m.
                                                          DHL EXPRESS 12:00                                      DHL IMPORT EXPRESS 12:00
                                                          Time-critical: delivery on the next possible day by    Time-critical: delivery on the next possible day
                                                          12:00 noon.                                            by 12:00 noon.
                                                          DHL EXPRESS WORLDWIDE                                  DHL IMPORT EXPRESS WORLDWIDE
                                                          Time-sensitive: delivery by end of next                Time-sensitive: delivery by end of next
                                                          possible day.                                          possible day.
                                                          DHL EXPRESS ENVELOPE                                   Third-country movements by 9:00 a.m.
                                                          Time-sensitive: delivery by end of next possible day   Time-critical: guaranteed delivery next possible
                                                          – documents weighing up to 10 oz./0.6 lbs.             business day by 9:00 a.m.
                                                                                                                 Third-country movements by 12:00 noon.
                                                                                                                 Time-critical: guaranteed delivery next possible
                                                                                                                 business day by 12:00 noon.
                                                                                                                 Third-country movements.
                                                                                                                 Time-sensitive: Delivery by end of next possible
                                                                                                                 business day.
                                                          For full legal disclaimer see page 13
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DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GETTING STARTED         PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE          TRACK YOUR SHIPMENT         MAKE A PAYMENT          GET ASSISTANCE
SHIPPING TOOLS    RATE QUOTE AND TRANSIT TIME    OPTIONAL SERVICES AND SURCHARGES

    OPTIONAL SERVICES
    AND SURCHARGES
    Select the DHL optional services that will best achieve your desired transaction needs and
    deliver your shipment to the consignee the way you want. Below is a list of some of the                                        DOWNLOAD THIS
    optional services available and surcharges that may be applied. Please download the                                       DHL Express Rate and Transit Guide
    DHL Express Rate and Transit Guide for our extensive list of capabilities.                                                 www.dhl-usa.com/rateguide

    OPTIONAL SERVICES
     •	Alternative Address                               •	Neutral Delivery
     •	Change of Billing                                 •	Saturday Delivery                                                SHIPMENT VALUE PROTECTION
     •	Duties and Taxes Paid (DTP)                       •	Shipment Preparation                                             No one delivers peace of
                                                                                                                              mind like we do.
     •	GOGREEN Carbon Neutral                            •	Shipment Value Protection
                                                                                                                               www.dhl-usa.com/servicecharges

    SURCHARGES
     •	Address Correction                                •	Non Standard Shipment
     •	Dangerous Goods                                   •	Remote Area Pick-up
     •	Elevated Risk                                     •	Storage at Facility

    FUEL SURCHARGE
    A variable percentage is applied to the transportation charge of each shipment to offset
                                                                                                                              GOOD TO KNOW
    the fluctuating cost of fuel used in the transportation process. The fuel surcharge is
    indexed to the U.S. Gulf Coast kerosene-type jet fuel index.                                                              The fuel surcharge is included in online rate
                                                                                                                              quotes and with DHL electronic waybill
    For more information on the Current Indexed Fuel Surcharge, visit                                                         preparation tools.
     www.dhl-usa.com/fsc

    HOW WE KEEP IT SIMPLE FOR YOU

        OTHER
        OTHER
      COMPANIES
      COMPANIES
                                                                                                                                                               Receiver
                                                                                                                                                               Receiver

          DHL
          DHL
       DOOR-TO-
       DOOR-TO-
                                                           From
                                                           From shipper
                                                                shipper to
                                                           SIMPLE.
                                                                        to satisfied
                                                                           satisfied customer...and
                                                                                     customer...and every
                                                                                                    every point
                                                                                                          point in
                                                                                                                in between.
                                                                                                                   between.
                                                           SIMPLE. EFFICIENT.
                                                                   EFFICIENT. DHL.
                                                                              DHL.
         DOOR
         DOOR
                                                                                                                                                               Receiver
                                                                                                                                                               Receiver

                                                                                                                                                                               7
DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GETTING STARTED       PREPARE YOUR SHIPMENT      EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT    MAKE A PAYMENT    GET ASSISTANCE
    SHIPPING TOOLS    RATE QUOTE AND TRANSIT TIME     OPTIONAL SERVICES AND SURCHARGES

                                                           OPTIONAL SERVICES
                                                           AND SURCHARGES (CONT.)
                                                           CUSTOMS TARIFFS
        CHECK THIS OFF                                     Tariffs and duty are often used interchangeably, and both are a form of indirect taxation.
    The following is a checklist of details needed         When discussing governments or economies, the term tariff is generally used. Tariffs
    to obtain a Customs duties, taxes and fees             protect domestic markets while generating revenue. When discussing rates or amounts,
    estimate in Trade Automation Services
                                                           the term duty is generally used. Commodity classification codes are used in determining
      tas.dhl.com
                                                           the amount of duty applied.
       Sender address
       Receiver address                                    A duty is a tax levied by governments on imported and exported goods. The calculation of
       Commodity description                               duties is dependent on the declared value of the commodities within the shipment. Duty is
       Commodity country of manufacture
                                                           applied by U.S. Customs at the time of initial entry and varies depending on the commodity’s
                                                           classification code, value, country of manufacture and associated freight charges.
      	Commodity classification code –
        HTS or ECCN or Schedule B                          In most cases, documents that do not have any commercial value are not dutiable.
      	Commodity quantity                                 However, documents with commercial value are dutiable. Each country establishes its
       Commodity price per unit                            own standards as to which goods are considered a document (non-dutiable) or non-
                                                           document (dutiable).

                                                           CLASSIFYING YOUR COMMODITIES
    GOOD TO KNOW                                           Dutiable goods are given a classification code of up to ten digits that is known as a
                                                           Harmonized Tariff System (HTS) code, Export Control Classification Number (ECCN)
                                                           or Schedule B number.
    Payment of duties and taxes is often the
    responsibility of the receiver. DHL will               Goods are not classified by the stage of manufacture, use or place of origin, but by what
    contact the receiver on behalf of Customs              they actually are. For example:
    to arrange for payment.
                                                            •	Mineral products                                  •	Wood and straw
                                                            •	Plastics and rubber                               •	Textile
                                                            •	Raw hides, skins, leathers                        •	Stone, plaster and cement

                                                           When determining a classification code, commodity descriptions may appear to be
                                                           similar, but may have significantly different rates of duty. The more information you
                                                           know about your product, the easier it will be to find the code. Applying the correct code
                                                           will help your shipment get through Customs smoothly. Variable duties may be applied
                                                           by U.S. Customs after initial entry when estimated duties were paid or when an entry is
                                                           audited, causing a change in the duty owed.

                                                           Obtain a commodity classification code using DHL Trade Automation Services
                                                            tas.dhl.com

                                                           TEMPORARY IMPORT AND EXPORT
                                                           If you are temporarily importing or exporting goods to be reviewed, repaired, altered or
                                                           processed within one year and then returned, you may be able to file your entry under an
                                                           Admission Temporaire/Temporary Admission (ATA) Carnet or Temporary Importation
                                                           Under Bond (TIB) to avoid paying duties.

                                                           Get more information in Temporary Exports on page 17
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DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GETTING STARTED      PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT   MAKE A PAYMENT   GET ASSISTANCE
SUPPLIES   PACKAGING TIPS

   PREPARE YOUR SHIPMENT
    DHL MAKES GETTING READY
    TO SHIP SIMPLE.

    Here, we’ll provide an overview of                                             	SUPPLIES
    the available supplies from DHL                                                  DHL provides proper packaging free of charge.

    and the correct way to prepare                                                 	PACKAGING TIPS
                                                                                     Follow our guidelines for internal and external
    your goods for pick-up, in detail.                                               packaging, as well as sealing and labeling.

    Properly preparing your shipment
    will ensure that it will avoid any
    preventable delays during transit.

                                                                                                                                                       9
DHL EXPRESS SHIPPING AROUND-THE-WORLD - A STEP-BY-STEP GUIDE FOR DHL EXPRESS CUSTOMERS
GETTING STARTED      PREPARE YOUR SHIPMENT    EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT   MAKE A PAYMENT   GET ASSISTANCE
     SUPPLIES   PACKAGING TIPS

                                                         SUPPLIES
                                                         DHL encourages the use of proper packaging and provides DHL supplies free of charge
         CHECK THIS OFF                                  to ensure our account holders have the protection their commodity deserves.
     The following is a checklist of information
     that‘s needed when ordering supplies:
        Account number
        Supplies needed
       	Address where you would like
         supplies shipped

     CUSTOMER: TRAETELO.COM
     INTEGRATION CASE STUDY
     Go to www.dhl-usa.com/customer_success             Ordering supplies online is quick with your account number. We make it easy by
                                                         providing the dimensions, pictures and descriptions of each package type. Just choose the
                                                         sizes and provide the quantities needed for your international shipping. DHL will send an
                                                         order confirmation email informing you when the local Courier will deliver them to the
                                                         preferred location you specified.

                                                         EXPRESS SUPPLY OPTIONS INCLUDE:
                                                          •	Labels and Forms                                  •	Packs
                                                          •	Envelopes                                         •	Boxes
                                                          •	Pouches                                           •	Tubes

                                                         Get the supplies you need at www.dhl-usa.com/newsupplies

10
GETTING STARTED      PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT    MAKE A PAYMENT            GET ASSISTANCE
SUPPLIES   PACKAGING TIPS

    PACKAGING TIPS
    A little extra care can help your express package travel greater distances safely – leaving
                                                                                                              GOOD TO KNOW
    you with peace-of-mind.

    OUTER PACKAGING                                                                                           It’s a good idea to include copies of all
                                                                                                              paperwork inside the package should your
                                       When not using DHL supplies, pick a suitable, sturdy
                                                                                                              shipment need assistance to continue moving.
                                       container or durable cardboard box.

                                       IF YOU ARE RE-USING A BOX, BE SURE THAT IT IS:
                                        •	In good condition with all flaps intact
                                        • Free of rips, punctures or tears
                                        • Free of all old labels and markings                                  AVOID THIS
                                                                                                                                                       g,
                                                                                                                                   pping paper, strin
                                                                                                               • Do not use wra                      ph  ane on
                                                                                                                                      ct tape or cello
                                                                                                                  masking tape, du
                                                                                                                  your packages.
                                                                                                                                                     ing the
                                                                                                                                  le, avoid packag
                                                                                                                • Also, if possib                         les,
                                                                                                                                      ntainer with hand
                                                                                                                   shipment in a co
    INTERNAL PACKAGING                                                                                             straps or wheels.
                                       Use enough material (at least two to three inches
                                       on each side) to ensure contents do not shift
                                       significantly during shipping. You may also choose
                                       to wrap items individually.

                                       USE ANY COMBINATION OF:
                                        •	Corrugated fiberboard
                                        • Molded plastic materials                                            Every DHL Express employee has completed
                                        • Loose shredded paper                                                the Certified International Specialist (CIS)
                                        • Bubble wrap or bubble pack                                          program. This world-class, comprehensive
                                                                                                              training educates our team members on every
                                        • Plastic or foam peanuts
                                                                                                              intricacy of international shipping and allows
                                                                                                              each one of them to meet the needs of our
                                                                                                              customers quickly and reliably.
    SEALING AND LABELING
                                       Tape all seams end-to-end with pressure
                                       sensitive packing tape, at least 2" in width.
                                       Affix the DHL waybill and other shipment
                                       paperwork securely on the package. If recycling
                                       a box, remove or conceal old addresses or
                                       shipping labels.

    MULTI-PIECE SHIPMENTS
    When shipping multiple express packages under one waybill, affix the original waybill
    and shipment paperwork to one package. Then affix copies of the waybill to the other
    packages. Label each box with the total number of boxes in the shipment, such as “1 of 3”,
    “2 of 3” or “3 of 3”.

                                                                                                                                                                   11
GETTING STARTED      PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT     MAKE A PAYMENT   GET ASSISTANCE
     EXPORT SERVICES   REQUIRED DOCUMENTS    SPECIAL CASE DOCUMENTS        TEMPORARY EXPORTS     AVOID CUSTOMS DELAYS      COURIER PICK-UP

       EXPORT WITH CONFIDENCE
        EXPAND YOUR BUSINESS ON A GLOBAL LEVEL.

     Today, our long-standing                                                        	EXPORT SERVICES
     presence and knowledge of local                                                   Take advantage of our Time Definite Services.

     Customs procedures around the                                                   	REQUIRED DOCUMENTS
                                                                                       Have your information ready to complete a waybill and
     globe make shipping with DHL                                                      Commercial Invoice.

     simple. We have you covered with                                                	SPECIAL CASE DOCUMENTS
                                                                                       Learn about documents required based on commodity
     speed, support and unparalleled                                                   type, destination, parties involved and desired services.

     international expertise.                                                        	TEMPORARY EXPORTS
                                                                                       Learn how to complete an ATA Carnet application
                                                                                       (for select countries).

                                                                                     	AVOID CUSTOMS DELAYS
                                                                                       Follow our helpful tips to ensure your shipment
                                                                                       doesn‘t get held up in Customs.
                                                                                     	COURIER PICK-UP
                                                                                       Schedule a pick-up anytime online or by phone.

12
GETTING STARTED                  PREPARE YOUR SHIPMENT                   EXPORT WITH CONFIDENCE                 IMPORT WITH CONFIDENCE                   TRACK YOUR SHIPMENT          MAKE A PAYMENT         GET ASSISTANCE
EXPORT SERVICES             REQUIRED DOCUMENTS                     SPECIAL CASE DOCUMENTS                      TEMPORARY EXPORTS                   AVOID CUSTOMS DELAYS            COURIER PICK-UP

    EXPORT SERVICES
    We’re fully focused on international shipping, and our network reflects that. DHL
    Express serves over 500 airports in Europe, Asia Pacific, Americas, Africa and the Middle                                                                                       WATCH THIS
    East. Forty-six state-of-the-art hubs around the world, from Cincinnati to Shanghai,                                                                                       To watch a webinar on Exporting Basics, visit
    mean your shipments move at full speed. With such an extensive global coverage and                                                                                          www.dhl-usa.com/uscs
    density, our air network is unparalleled in the express industry. It forms the backbone of
    our international express delivery organization.
    Our Time Definite Export Services allow you to export goods to more than 220 countries
    and territories by a specific time or by the end of the next possible business day. Our
    efficiencies and knowledge of local Customs and cultures translates to best possible
    delivery times. We navigate the pick-up and delivery of over 21 million shipments
    annually into and out of the United States. There is no easier and more convenient way
    to ship around the globe. Let DHL take care of all the details from door-to-door and
                                                                                                                                                                             DHL is a partner of the U.S. Commercial Service
    everything in between.
                                                                                                                                                                             (USCS). To learn how this partnership can help
                                                                                                                                                                             expand your business globally, go to
      TIME DEFINITE EXPORT SERVICES                                                                                                                                            www.dhl-usa.com/uscs
                                                                                                                                                                             To register, visit export.gov/dhl
                                                       Time-critical: guaranteed delivery next possible business day
      DHL EXPRESS 9:00
                                                       by 9:00 a.m.*
                                                       Time-critical: guaranteed delivery next possible business day
      DHL EXPRESS 12:00
                                                       by 12:00 noon*
                                                       Time-sensitive: guaranteed delivery by end of next possible                                                           DHL EXPRESS U.S. FACTS:

                                                                                                                                                                                4
      DHL EXPRESS WORLDWIDE
                                                       business day**
                                                       Time-sensitive: guaranteed delivery by end of next possible
      DHL EXPRESS ENVELOPE                                                                                                                                                                  U.S. Gateways: CVG,
                                                       business day – documents weighing up to 10 oz./0.6 lbs.**
                                                                                                                                                                                            MIA, JFK, LAX
    Enjoy the convenience and user-friendly services offered by DHL Express.

                                                                                                                                                                                2
      •	Ideal for time-critical shipments with earliest                                 •	Complete tracking visibility, real-time tracking
          delivery and latest pick-up times in major cities                               •	Fast and reliable transit times
      •	Shipment clearance technology
      •	Unparalleled Customs expertise                                                                                                                                                     U.S. Hubs: CVG, MIA

    DHL Export Express products are complemented by a range of optional services that
    provide flexibility to address specific customer needs.
      • Certificate of Origin                                                           • Duties and Taxes Paid (DTP)
      • Commercial Invoice (Pro Forma)                                                 • Electronic Export Information (EEI)
      • Export Declaration                                                              • Export Validation

    Learn more www.dhl-usa.com/rateguide

    Certain restrictions apply. All DHL Express export services are subject to terms and conditions. DHL Express import services are subject to terms and conditions
    referenced on the waybill of the country of origin, which shall govern each shipment.
    * A money-back guarantee applies to DHL EXPRESS 9:00, DHL EXPRESS 10:30 and DHL EXPRESS 12:00, DHL IMPORT EXPRESS 10:30, DHL IMPORT EXPRESS
    12:00, or a third-country movement (9:00 a.m. or 12:00 noon) where DHL will, upon request, provide either a credit or refund of the transportation charges paid
    by customer if the shipment is delivered later than DHL’s published delivery commitment. The availability of all time definite services is determined by destination
    postcode or city name. These services are not available to and from all areas. To find out the DHL Express services available in your destination area, please contact
    Customer Service at 1-800-CALL DHL.
    ** A service guarantee applies to DHL EXPRESS WORLDWIDE, DHL EXPRESS ENVELOPE and to DHL IMPORT EXPRESS WORLDWIDE, where DHL will, upon request,
    provide either a credit or refund of the transportation charges paid by customer if the shipment is delivered later than DHL’s published delivery commitment.
    Money-back guarantee and service guarantee do not apply to third-country movements scheduled for end of day delivery. For complete details, please visit
    www.dhl-usa.com/terms.

                                                                                                                                                                                                                               13
GETTING STARTED            PREPARE YOUR SHIPMENT              EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE      TRACK YOUR SHIPMENT     MAKE A PAYMENT      GET ASSISTANCE
     EXPORT SERVICES        REQUIRED DOCUMENTS             SPECIAL CASE DOCUMENTS           TEMPORARY EXPORTS     AVOID CUSTOMS DELAYS         COURIER PICK-UP

                                                                         REQUIRED DOCUMENTS
                                                                         Common exporting documents when shipping internationally from the
           CHECK THIS OFF                                                United States include:
     Let one of our electronic solutions guide                           1. Waybill (for dutiable and non-dutiable shipments)
     you through the waybill requirements:                               2. Commercial Invoice (for dutiable shipments)
        Receiver’s information
        Shipper’s information
        Full description of shipment                                     WAYBILL
        • Goods
        • Quantities of each                                             Your waybill contains all the information DHL needs to know to keep your shipment
        Shipment details                                                 moving. DHL shipping solutions are designed to help you facilitate all of your
        •	Total number of packages                                      international shipping tasks. You will find completing a waybill with an electronic
           in the shipment
        • Total (sum) weight of the shipment                             solution helpful because it will help identify missing or incomplete information and
        • Shipment dimensions                                            advise of available services as you go.
        Services
        • Transit service                                                DHL SHIPPING SOLUTIONS DESIGNED                               Here is an example of a DHL
        • Optional services                                                                                                            electronic waybill:
                                                                         WITH YOU IN MIND:
        • Shipment Value Protection
                                                                           •	Prepare non-dutiable, dutiable, high value
        Payment information
        • DHL services                                                        and industry specific shipments
        • Destination duties/taxes                                         •	Obtain real-time transit quotes, so you know
       	Non-document (dutiable)                                               what to advise your customers to expect
         shipment information                                              •	Get account specific rates and view all
        •	Value of items shipped in U.S. dollars                           available services and optional services
     		     Must match the value indicated on the
     		    Commercial Invoice                                             •	Online Customs tools help avoid additional
        • Schedule B Number/HTS Code                                          clearance delays and fees that result from
     		     This is a predetermined unique number for export
                                                                              illegible shipment details
        When required:
        • Export License No./Symbol
        •	Receiver’s VAT/GST or shipper’s Employer
           Identification Number (EIN)
     		     Individual shippers may use a Social Security Number
        • Electronic Export Information (EEI)

                                                                         ELECTRONIC EXPORT INFORMATION (EEI)
                                                                         DUTIABLE SHIPMENTS REQUIRE YOU TO FILE EEI WHEN:
                                                                          • The value of an individual commodity exceeds $2,500
                                                                          • The shipment is traveling under an export license
                                                                          •	The shipment is subject to International Traffic in Arms Regulations (ITAR),
                                                                             but is exempt from license requirements
                                                                          • The shipment contains rough diamonds
                                                                          • The shipment is destined to a U.S. Embargoed Country

                                                                         If your shipment requires you to file EEI to receive an Internal Transaction Number
                                                                         (ITN) from the U.S. Government, you can submit this information directly through
                                                                         aesdirect.census.gov or you can have DHL file an EEI on your behalf (service charge will
                                                                         apply). When DHL files on your behalf, the ITN is requested, received and included on
                                                                         your electronic waybill by the time you are ready to print.

                                                                         Learn more at        www.dhl-usa.com/eei

14
GETTING STARTED        PREPARE YOUR SHIPMENT     EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT     MAKE A PAYMENT       GET ASSISTANCE
EXPORT SERVICES    REQUIRED DOCUMENTS        SPECIAL CASE DOCUMENTS        TEMPORARY EXPORTS     AVOID CUSTOMS DELAYS     COURIER PICK-UP

    REQUIRED DOCUMENTS (CONT.)
    COMMERCIAL INVOICE
    A Commercial Invoice is the first international document that you prepare as an
    exporter. The Commercial Invoice serves as a bill for the goods from the importer to the
    exporter, and is evidence of the transaction.
    Additionally, the importer uses the Commercial Invoice to classify the merchandise so
    that they can get the shipment cleared through Customs and make sure that all duties and
    taxes have been accurately assessed.
                                                                                                                   NEED SPEED? USE PAPERLESS CLEARANCE
    A COMMERCIAL INVOICE REQUIRES THE FOLLOWING INFORMATION:                                                       Get Customs clearance before the plane lands!
                                                                                                                    www.dhl-usa.com/paperless
    01. Your official company letterhead                   17. Subtotal of each item
    02. 	Sender’s full name and address, including        18. Net weight for this shipment
         postal code
                                                           19. Shipment gross weight
    03. 	Sender’s telephone, fax or mobile number,
         and VAT number
                                                           20. Total number of shipment pieces                            DOWNLOAD THIS
                                                           21.	Total value and currency of the shipment
    04. 	Receiver’s complete address details for the                                                              Complete a Commercial Invoice online and
         recipient of the shipment, including telephone,   22. Freight and insurance charges
                                                                                                                   follow our helpful step-by-step instructions
         fax or mobile numbers                             23. Other charges                                       at www.dhl-usa.com/customspw
    05. Invoice date                                       24. Currency code
    06. Waybill number                                     25. Total invoice amount
    07. DHL as the carrier                                 26.	Type of export (permanent, temporary, repair)
    08. Shipper’s invoice number                           27.	Terms of sale / terms of trade                     RESPONSIBLE PARTNERSHIP
    09. Sender’s reference                                      (Incoterms® 2010 Rules)
                                                                                                                   Enhance your brand with DHL GOGREEN
    10. Recipient’s reference                              28. Reason for export                                   Services. To find out how, visit
    11. Total quantity for each item                       29. Additional notes                                     www.dhl-usa.com/carbonfootprint
    12. Country of origin for each item                    30.	Complete declaration with your name,
                                                                company title
    13. Full description of the goods
                                                           31. Signature
    14.	Customs commodity code for each item
                                                           32. Company stamp (if required)
    15. Unit weight
    16. Unit value of each item

       GOOD TO KNOW

       Today, U.S. customers shipping with recyclable DHL Express Envelopes now further reduce
       the environmental impact of their shipping activities. DHL is calculating the CO2 emissions
       associated with the handling and transport of every individual DHL Express Envelope, then
       offsetting the carbon impact of these emissions through investments in recognized climate
       protection projects. To find out more, visit www.dhl-usa.com/carbonfootprint

                                                                                                                                                                   15
GETTING STARTED          PREPARE YOUR SHIPMENT        EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE    TRACK YOUR SHIPMENT                          MAKE A PAYMENT                                      GET ASSISTANCE
     EXPORT SERVICES      REQUIRED DOCUMENTS          SPECIAL CASE DOCUMENTS        TEMPORARY EXPORTS      AVOID CUSTOMS DELAYS                       COURIER PICK-UP

                                                                 SPECIAL CASE DOCUMENTS
                                                                 Additional documents may be required based on commodity type, destination, parties
     HELPFUL TIP                                                 involved and desired services.
     Keep copies of all documents in case
     Customs contacts you for clarification or                   SPECIAL CASE DOCUMENTS WHEN SHIPPING INTERNATIONALLY FROM THE
     additional information.                                     UNITED STATES CAN TYPICALLY INCLUDE:
                                                                  •	Certificate of Origin or Manufacturer’s Affidavit
                                                                  •	Power of Attorney with any agents
                                                                  •	Licenses, Permits, Carnet, Letters of Credit or Certificates
           DOWNLOAD THIS
                                                                 To download Special Case documents, visit www.dhl-usa.com/shippingdocuments
     To download and complete a Certificate
     of Origin from the DHL Express Download
     Center, visit
      www.dhl-usa.com/shippingdocuments                          CERTIFICATE OF ORIGIN
                                                                 Some countries require a signed Certificate of Origin for all commodities while others
                                                                 only require one for certain commodities.
                                                                 In many cases, a statement of origin printed on company letterhead will suffice. You can
     GOOD TO KNOW                                                usually obtain a Certificate of Origin through organizations such as your local Chamber
                                                                 of Commerce, when a signed certificate is required.
     A Certificate of Origin includes the following
     required information:                                       Goods that qualify under a Free                      Here is an example of a Certificate of Origin:
      01.	Undersigned – name of the owner or agent              Trade Agreement (FTA) with the U.S.
      02. Shipper’s name and address                             may require special Certificates of                                                       Certificate of Origin

      03. DHL as the carrier                                     Origin relative to the requirements
      04. Date of pick-up
                                                                                                                         The undersigned _____________________________________________(Owner or Agent) for

                                                                 of the trade agreement. For example,                    _____________________________________________________(Shipper’s Name and Address)

      05. Consignee’s name                                                                                               declares the following listed goods shipped on _______________________ (Name of Carrier)

                                                                 North American Free Trade                               on ________________(shipment date) consigned to__________________________________

      06. Marks and numbers on each package                                                                              are the products of the United States of America.

      07. Number of boxes or cases                               Agreement (NAFTA) has its own
                                                                 Certificate of Origin form which
                                                                                                                               Marks and
                                                                                                                                                No. of Pkgs Boxes or Cases     Weight in                    Description of   Item
      08. Gross weight of each package
                                                                                                                                                                                           Kilos Full
                                                                                                                               Numbers

                                                                 must be completed by the exporter
                                                                                                                                                                               Gross       Net
      09. Net pounds
      10. Description of item                                    in order for the goods to qualify for
      11. State of Certificate of Origin                         preferential treatment. Additionally,
      12. Country of Certificate of Origin
                                                                 certain FTAs require that the
                                                                                                                         State of ____________________________________________
                                                                                                                         Country of __________________________________________
      13.	Signature by official stating document is factual
                                                                 importer, not the exporter, complete
                                                                                                                         Sworn to me ________________________________________
                                                                                                                         This day of ___________________________20_
      14. Date of signature
      15.	Signature of owner or agent
                                                                 and file the Certificate of Origin.                     _______________________________________________
                                                                                                                         (Signature of Owner or Agent)
                                                                                                                         The ________________________, a recognized Chamber of Commerce under the laws of the

                                                                 For the most up-to-date information                     State of _________________________ has examined the manufacturer’s invoice or shipper’s
                                                                                                                         affidavit concerning the origin of the merchandise and, according to the best of its knowledge and

                                                                 on Certificates of Origin, visit                        belief, finds the products named originated in the United States of America, (North America).

                                                                  www.export.gov                                                                                 Secretary _________________________________

                                                                 TRADE AUTOMATION SERVICES
                                                                 DHL Trade Automation Services (TAS) tool eliminates cross-border confusion and
                                                                 expedites the shipping process. By providing the shipping information in advance in
                                                                 TAS, you can view a list of documents that may be required.

                                                                 To view and download actual documents, visit www.dhl-usa.com/tas
                                                                 (some available in local languages)
16
GETTING STARTED          PREPARE YOUR SHIPMENT          EXPORT WITH CONFIDENCE         IMPORT WITH CONFIDENCE        TRACK YOUR SHIPMENT     MAKE A PAYMENT       GET ASSISTANCE
EXPORT SERVICES       REQUIRED DOCUMENTS           SPECIAL CASE DOCUMENTS            TEMPORARY EXPORTS            AVOID CUSTOMS DELAYS     COURIER PICK-UP

    TEMPORARY EXPORTS
    ATA Carnets1, commonly known as “Merchandise Passports”, are international Customs
    documents that simplify Customs procedures for the temporary export or import of                                                       WATCH THIS
    various types of goods. Be aware that ATA Carnets do not exempt holders from                                                    To watch a webinar on ATA Carnets, visit
    obtaining necessary licenses or permits.                                                                                         www.dhl-usa.com/uscs

    BENEFITS OF ATA CARNETS:
        •	Save time, effort and money                                •	Cover commercial samples, professional
                                                                         equipment and goods for exhibitions and fairs
        •	One document – one application
                                                                      •	Eliminate duties, taxes and Temporary
        •	Good for one year
                                                                         Importation Bonds
        •	Accepted in 80 counties and territories
                                                                      •	Easy exit – easy re-entry

    OBTAINING AN ATA CARNET IS A SIMPLE THREE-PART PROCESS:

        1    General List               2     ATA Carnet Application                     3     Security Deposit
                                                                                                                                     FASHION WEEK NEW YORK
                                                                                                                                     Moved by DHL
    To learn more about the ATA Carnet Application process, please visit uscib.org
                                                                                                                                         www.dhl.com/brandworld

    NEED ASSISTANCE?
    For countries that do not support ATA Carnets, a Temporary Importation Under Bond
    (TIB) is needed. Obtaining a TIB can be a lengthy and cumbersome process, but we can
    help you complete the process quickly and easily.

    Contact DHL Express Customer Service to request a DHL Temporary Importation
    Under Bond or receive assistance with the process.
    Call 1 800-CALL DHL (1 800-225 5345)

    ATA Carnet (N.D). USCIB.org. Retrieved January 30, 2014, from http://www.uscib.org/index.asp?documentID=718
    1

                                                                                                                                                                                   17
GETTING STARTED       PREPARE YOUR SHIPMENT      EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT     MAKE A PAYMENT   GET ASSISTANCE
     EXPORT SERVICES    REQUIRED DOCUMENTS         SPECIAL CASE DOCUMENTS      TEMPORARY EXPORTS     AVOID CUSTOMS DELAYS      COURIER PICK-UP

                                                            AVOID CUSTOMS DELAYS
                                                            In the United States, Customs clearance laws are enforced by the U.S Customs and
         CHECK THIS OFF                                     Border Protection (CBP) agency. The CBP is part of the U.S. Department of
     Follow this checklist to help ensure faster            Homeland Security.
     Customs clearance:
                                                            One of the largest and most complex U.S. law enforcement agencies, the CBPs priority
         Provide all necessary documents
                                                            mission is to ensure that both terrorists and the weapons they employ are kept out of the
       	List each commodity separately
                                                            country. Responsible for securing U.S. borders, the CBP regulates and facilitates lawful
         with accurate descriptions
                                                            international trade and travel by ensuring that the hundreds of U.S. laws and regulations
       	Check for consistency across
                                                            are followed. The agency is also responsible for safeguarding American businesses from
         all documents
                                                            intellectual property theft, protecting U.S. agricultural and economic interests from
       	Make sure documents are clearly written,
                                                            harmful pests or diseases, as well as stopping the flow of illegal contraband and drugs.
         typed or electronically submitted
       	Provide as much detailed information               Many answers regarding questions you may have about the Customs clearance
         as possible                                        process can be found on their website www.cbp.gov
       	Confirm that all associated costs
         are correct
       	Ensure that receiving country or person
         is not on a Denied Parties list                    DHL EXPRESS U.S. FACT:

     GOOD TO KNOW

     Denied Parties are individuals and entities
     that have been denied shipping privileges by
     government agencies. Conducting trade with
                                                            6               CERTIFIED CARGO SCREENING
                                                                            LOCATIONS IN THE U.S.

     them is prohibited.

      DHL AND ANDRETTI AUTOSPORT:
      A WINNING TEAM
      “In the same way our race teams couldn’t travel and compete around the globe
      without logistical support from DHL, our sport couldn’t exist without sponsors
      like DHL,” said Michael Andretti, Chairman, President and CEO of Andretti
      Autosport. “Our businesses share the critical need to maximize efficiency
      and speed in every aspect to win against our competitors.”
      Follow Ryan Hunter-Reay as he races around the world with DHL.
       www.facebook.com/dhl

18
GETTING STARTED     PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT      MAKE A PAYMENT          GET ASSISTANCE
EXPORT SERVICES   REQUIRED DOCUMENTS    SPECIAL CASE DOCUMENTS       TEMPORARY EXPORTS    AVOID CUSTOMS DELAYS       COURIER PICK-UP

    COURIER PICK-UP
    Go online to schedule a pick-up by a DHL Courier. Quickly complete the request form
                                                                                                             GOOD TO KNOW
    with a valid DHL Express account number.

    Schedule a pick-up any time, visit www.dhl-usa.com/pickup                                                We also provide the ability to request a Courier
                                                                                                             pick-up in our electronic shipping solution as
                                                                                                             you complete your electronic waybill.

                                                                                                                    CHECK THIS OFF
                                                                                                             Have this information ready for the online
                                                                                                             pick-up request:
                                                                                                                    Your import or export account
                                                                                                                    Pick-up location contact
                                                                                                                    Pick-up location address
                                                                                                                    Package location information
                                                                                                                    Contact’s phone and email address
                                                                                                                    Exact time package will be ready
                                                                                                                    Provide the latest possible pick-up time
                                                                                                                    Total number of packages
    NEED TO ADD MORE SHIPMENTS?                                                                                     Weight of shipment
    It’s easy to add more shipments to a pick-up after the initial request has
    already been made.

    Simply call DHL Customer Service to update the request
    at 1 800-CALL DHL (1 800-225 5345)                                                                       HELPFUL TIP
                                                                                                             Couriers do not accept checks, money orders
                                                                                                             or cash payments for shipments; however,
                                                                                                             you may choose these payment options at our
    DHL EXPRESS U.S. FACTS:                                                                                  service points.
                                                                                                             DHL Service Points are available to help you
    OVER 2,500 VEHICLES IN THE U.S. EXPRESS NETWORK                                                          when you would prefer to drop off a shipment

    84 277 412
                                                                                                             instead of receiving a pick-up. Learn more about
                                                                                                             DHL Service Points page 34

    HYBRID/BATTERY              LIQUEFIED PETROLEUM GAS CLEAN CERTIFIED DIESEL
    ELECTRIC

                                                                                                                                                                19
GETTING STARTED      PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT   MAKE A PAYMENT       GET ASSISTANCE
     IMPORT SERVICES   REQUIRED DOCUMENTS    SPECIAL CASE DOCUMENTS        LANDED COST CALCULATION    TEMPORARY IMPORTS    CUSTOMS CLEARANCE AND RESTRICTIONS

       IMPORT WITH CONFIDENCE
        LEVERAGE THE VAST EXPERTISE OF DHL.

     In this section, we’ll show you                                                 	IMPORT SERVICES
     how DHL Import Services can                                                       Our global reach and local teams ensure the fastest
                                                                                       inbound delivery.
     help boost your business, improve
                                                                                     	REQUIRED DOCUMENTS
     your reputation with customers                                                    Avoid Customs delays by ensuring you have provided
                                                                                       all proper shipping documents.
     and enable you to ship with total
                                                                                     	SPECIAL CASE DOCUMENTS
     peace-of-mind.                                                                    Learn about additional documents required by
                                                                                       multiple U.S. government agencies.

                                                                                     	LANDED COST CALCULATION
                                                                                       Analyze your cost to conduct international business.

                                                                                     	TEMPORARY IMPORTS
                                                                                       Learn about ATA Carnet applications (for select countries).

                                                                                     	CUSTOMS CLEARANCE AND RESTRICTIONS
                                                                                       Discover more about the Customs process and
                                                                                       prohibited items.

20
GETTING STARTED                  PREPARE YOUR SHIPMENT                   EXPORT WITH CONFIDENCE                 IMPORT WITH CONFIDENCE                   TRACK YOUR SHIPMENT        MAKE A PAYMENT           GET ASSISTANCE
IMPORT SERVICES             REQUIRED DOCUMENTS                     SPECIAL CASE DOCUMENTS                      LANDED COST CALCULATION                       TEMPORARY IMPORTS       CUSTOMS CLEARANCE AND RESTRICTIONS

    IMPORT SERVICES
    DHL Time Definite Import Services allow you to import goods from virtually anywhere
    in the world by a specific time or by the end of the next possible business day. Let DHL
    take care of all the details from door-to-door and everything in between.
    Enjoy the convenience of user-friendly import services offered by DHL Express.
    Unparalleled customs expertise, real-time tracking visibility, the latest pick-up times and
                                                                                                                                                                             DHL IMPORT EXPRESS ONLINE
    the earliest deliveries help make DHL the ideal carrier for your time-sensitive shipments.                                                                               Simple, seamless and secure –
                                                                                                                                                                             that‘s smart shipping.
                                                                                                                                                                               www.dhl-usa.com/ieo
      TIME DEFINITE IMPORT SERVICES
                                                         Time-critical: guaranteed delivery next possible business day
      DHL IMPORT EXPRESS 10:30
                                                         by 10:30 a.m.*

                                                         Time-critical: guaranteed delivery next possible business day                                                          CHECK THIS OFF
      DHL IMPORT EXPRESS 12:00
                                                         by 12:00 noon*                                                                                                      If possible, provide your DHL Express Sales
                                                                                                                                                                             Representative with any of the following:
      DHL IMPORT EXPRESS                                 Time-sensitive: guaranteed delivery by end of next possible
      WORLDWIDE                                          business day**                                                                                                       	
                                                                                                                                                                               Continuous bond on file with Customs
                                                                                                                                                                                A parts list on file
                                                                                                                                                                                Any sample invoices
    SHIPPING DIRECTLY BETWEEN TWO COUNTRIES (OUTSIDE OF THE U.S.)
    You can also use your Import Express Account for third-country movements (document
    and non-document shipments moving between two countries outside of the U.S., but
    billed in the U.S.).
    Third-country movements save you time and money by eliminating the need for storage
    and additional steps in your supply chain, ultimately reducing time in transit. Plus,
    neither the shipper nor the consignee needs to have a DHL account number.
                                                         • T hird-country movements by 9:00 a.m. – Time-critical: guaranteed
                                                            delivery next possible business day by 9:00 a.m.*
                                                         • Third-country movements by 12:00 noon – Time-critical: guaranteed
                                                            delivery next possible business day by 12:00 noon*
                                                         • Third-country movements – Time-sensitive: delivery by end of next
                                                            possible business day

                                                        Talk to your Sales Representative about optimizing your
                                                        supply chain logistics.

    Certain restrictions apply. All DHL Express export services are subject to terms and conditions. DHL Express import services are subject to terms and conditions
    referenced on the waybill of the country of origin, which shall govern each shipment.
    * A money-back guarantee applies to DHL EXPRESS 9:00, DHL EXPRESS 10:30 and DHL EXPRESS 12:00, DHL IMPORT EXPRESS 10:30, DHL IMPORT EXPRESS
    12:00, or a third-country movement (9:00 a.m. or 12:00 noon) where DHL will, upon request, provide either a credit or refund of the transportation charges paid
    by customer if the shipment is delivered later than DHL’s published delivery commitment. The availability of all time definite services is determined by destination
    postcode or city name. These services are not available to and from all areas. To find out the DHL Express services available in your destination area, please contact
    Customer Service at 1-800-CALL DHL.
    ** A service guarantee applies to DHL EXPRESS WORLDWIDE, DHL EXPRESS ENVELOPE and to DHL IMPORT EXPRESS WORLDWIDE, where DHL will, upon request,
    provide either a credit or refund of the transportation charges paid by customer if the shipment is delivered later than DHL’s published delivery commitment.
    Money-back guarantee and service guarantee do not apply to third-country movements scheduled for end of day delivery. For complete details, please visit
    www.dhl-usa.com/terms.

                                                                                                                                                                                                                              21
GETTING STARTED      PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT    MAKE A PAYMENT         GET ASSISTANCE
     IMPORT SERVICES    REQUIRED DOCUMENTS    SPECIAL CASE DOCUMENTS        LANDED COST CALCULATION    TEMPORARY IMPORTS     CUSTOMS CLEARANCE AND RESTRICTIONS

                                                         IMPORT SERVICES (CONT.)
                                                         DHL has taken great measures in the U.S. to provide customers with an optimal Customs
                                                         clearance experience. As a result, most shipments are cleared by the time the plane
                                                         arrives. We’ve used our long-standing relationship with U.S. Customs to arrange our
                                                         inbound flight arrival schedule to correspond with the schedule for Customs
                                                         clearance personnel.
                                                         This provides the maximum window of opportunity for clearance and the ability to
                                                         connect with our network for next-day delivery. DHL can manage the Customs clearance
                                                         process on your behalf and arrange for final delivery.
      CUSTOMER: LUGGAGE FORWARD
      CASE STUDY
       www.dhl-usa.com/customer_success                  DHL CUSTOMS SERVICES
                                                         DHL offers you a wide choice of standard and supplementary Customs services.

                                                         THEY INCLUDE:
      DHL EXPRESS U.S. FACT:
                                                          •	Bio/Phyto/Veterinary Controls                      • Multiline Entry
      OVER

     200
                                                          • Bonded Storage                                      • Obtaining Permits and Licenses
                                                          • Bonded Transit Documents                            • Payment Deferment
                                                          • General Order Warehouse Storage                     • Post Clearance Modification
                                                          • Handover to Broker                                  • Prior Notice
                                                          • Import Duties                                       • Single Informal Clearance
      U.S. FLIGHTS PER WEEK                               • Import Taxes                                        • Temporary Import
      (DHL AND COMMERCIAL)                                • Import Paperwork                                    • Under Bond/Guarantee
                                                          • Merchandise Processing

        CHECK THIS OFF
     To register for Import Express Online               IMPORT EXPRESS ONLINE (IEO)
     you will need:
                                                         DHL Import Express Online is a web-based tool designed to give account holders full
        DHL Import Account number                        visibility and open communication during the shipping process. Both you and your
        Company name                                     shipper utilize a clear and concise tabular interface – making it easy to view current
        Address                                          shipping instructions and shipment status.
        Email
                                                         For superior security, your DHL Import Express account number is kept within the DHL
        Phone number
                                                         system. It is not visible; nor is it ever visible or forwarded to shippers or third parties.
        Mobile number
                                                         WITH IEO YOU WILL BE ABLE TO:
                                                          •	Prepare shipment instructions for shippers and     •	Approve a shipment request from a shipper
                                                             manage shipment details                            •	View shipment documentation online as soon
                                                          •	Provide shippers with standing authorizations         as it is prepared by the shipper

                                                         Register at www.dhl-usa.com/ieo

22
GETTING STARTED       PREPARE YOUR SHIPMENT     EXPORT WITH CONFIDENCE    IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT       MAKE A PAYMENT          GET ASSISTANCE
IMPORT SERVICES   REQUIRED DOCUMENTS         SPECIAL CASE DOCUMENTS      LANDED COST CALCULATION        TEMPORARY IMPORTS    CUSTOMS CLEARANCE AND RESTRICTIONS

    REQUIRED DOCUMENTS
    To make a formal entry of goods (for imported commercial shipments) into the U.S.,
                                                                                                                    GOOD TO KNOW
    a waybill, commercial invoice, packaging lists and specific documents based on the
    shipment are required.
                                                                                                                    There are three value based entry types:
    WAYBILL: A waybill that names the consignee for Customs purposes as evidence of                                 1. $0-$200 – De Minimis
    the consignee’s right to make entry. The waybill accompanies the shipment and forms                                Part of a consolidated pre-clearance
    part of the paperwork set. It may also include valuable information not mentioned on                               using manifest data
    the invoice.                                                                                                    2. $201-$2,500 – Informal
                                                                                                                       Clears Customs as part of an informal
    COMMERCIAL INVOICE: Obtained from the seller, a Commercial Invoice shows the                                       manifest managed under a DHL bond
    value and description of the merchandise. A Commercial Invoice is required for most                             3. Over $2,500 – Formal
    imports into the United States. A Pro Forma Invoice may be used for certain                                        Shipments are held for separate entry
                                                                                                                       and fee payments
    transactions such as goods not intended for further sale, returned merchandise and
    goods intended only for temporary import, among other purposes.
    PACKING LISTS: Documents listing all of the items being transported, including
    their value are packing lists.
    If appropriate, other documents may be necessary to determine if the merchandise will                                CHECK THIS OFF
    be approved for entry into the United States.                                                                   To make a formal entry of goods (for
                                                                                                                    imported commercial shipments) into
                                                                                                                    the U.S., the following documents
                                                                                                                    are generally required:

    SPECIAL CASE DOCUMENTS
                                                                                                                        Waybill
                                                                                                                        Commercial Invoice
                                                                                                                        Packaging lists
    In addition to clearance and entry processes with Department of Homeland Security                                 	Specific import permits or licenses
    (DHS) Customs and Border Protection (CBP), other government agencies may require                                    for special commodities controlled
    additional reporting and clearance including the Food and Drug Administration (FDA),                                by U.S. government agencies
    the U.S. Department of Agriculture (USDA) and the Fish and Wildlife Service (FWS).

    FOOD AND DRUG ADMINISTRATION                      w
                                                       ww.fda.gov
    DHL requires a Power of Attorney (POA) for shipments over $5,000 for:
     • Food (also subject to Prior Notice requirements)     •	Radiation emitting devices (including
                                                               microwave ovens, televisions, monitors                HELPFUL TIP
     •	Pharmaceuticals (limited on personal
                                                               and lasers)                                           Should additional information be required for
        importations of prescription drugs)
     •	Medical equipment                                                                                            Customs clearance, the DHL Express U.S. Team
        (including glasses and sunglasses)                                                                           will first proactively notify you by phone or text
                                                                                                                     message and request you to submit the missing
    DEPARTMENT OF AGRICULTURE                    w
                                                  ww.usda.gov                                                       data at www.dhl-usa.com/clearance
    DHL requires a Power of Attorney (POA) for shipments over $5,000 for:
     •	Fruits and vegetables                               •	Plants and flowers (phytosanitary
                                                               certificates required)
     •	Meat and meat products

    FISH AND WILDLIFE SERVICE                w
                                              ww.fws.gov
    DHL requires a Power of Attorney (POA) for shipments over $5,000 for:
     •	Non-domestic plants and animals                     •	Convention on International Trade in
                                                               Endangered Species (CITES) certificates are
                                                               required for endangered species

                                                                                                                                                                          23
GETTING STARTED       PREPARE YOUR SHIPMENT      EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE     TRACK YOUR SHIPMENT   MAKE A PAYMENT       GET ASSISTANCE
     IMPORT SERVICES   REQUIRED DOCUMENTS      SPECIAL CASE DOCUMENTS          LANDED COST CALCULATION      TEMPORARY IMPORTS   CUSTOMS CLEARANCE AND RESTRICTIONS

                                                            LANDED COST
                                                            CALCULATION
     HELPFUL TIP
                                                            DUTIES AND TAXES
     An optional service DHL can provide is                 The calculation of duties depends on the assessable value of a dutiable shipment. For the
     Duties and Taxes Paid (DTP). We will invoice           purpose of this calculation, dutiable goods are given a classification code that is known
     the shipper for duties and taxes, or an entity         as the Harmonized System (HS) code. Taxes are imposed on goods that are moved
     in a country other than the destination at             across a political boundary and enforced by local Customs authorities.
     your request.
                                                            When a waybill is prepared, the option is presented to select the party that will be
                                                            responsible for payment of duties, taxes and fees. A billable DHL Express account
                                                            number is required when the party selected is not the receiver. When DHL services are
                                                            paid with a credit card, the receiver becomes fully responsible for payment of the duties,
          WATCH THIS                                        taxes and fees. DHL will contact the designated payer on behalf of Customs to arrange
                                                            for the payment of duties, taxes and fees prior to delivery, so our customers only have to
     Watch a webinar on FTA Market Access to                interact with one company.
     Mexico and Jordan, visit
      www.dhl-usa.com/uscs

                                                            BENEFIT FROM FREE INTERNATIONAL TRADE PROGRAMS
                                                            You may be eligible to benefit from preferential programs associated with Free Trade
                                                            Agreements (FTA), provided you have the correct documentation. To date, the United
                                                            States has FTAs with the 20 countries, pinned on the map below.

                                                            For more information, visit www.cbp.gov

                               CANADA

                                                                                                                                                      KOREA

                                                                          MOROCCO          ISRAEL       JORDAN
      MEXICO                      DOMINICAN REPUBLIC                                                             BAHRAIN

                       GUATEMALA                                                                                    OMAN
                          HONDURAS
         EL SALVADOR
                           NICARAGUA
             COSTA RICA

                  PANAMA          COLOMBIA                                                                                                  SINGAPORE

                       PERU

                                                                                                                                                   AUSTRALIA
                              CHILE

24
                                                                                                    20                     COUNTRIES WITH
                                                                                                                           FREE TRADE
                                                                                                                           AGREEMENTS
GETTING STARTED      PREPARE YOUR SHIPMENT      EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE    TRACK YOUR SHIPMENT   MAKE A PAYMENT         GET ASSISTANCE
IMPORT SERVICES   REQUIRED DOCUMENTS       SPECIAL CASE DOCUMENTS        LANDED COST CALCULATION     TEMPORARY IMPORTS    CUSTOMS CLEARANCE AND RESTRICTIONS

    LANDED COST
    CALCULATION (CONT.)
    LANDED COST ESTIMATE
                                                                                                                  DELIVERING TOMORROW
    A landed cost estimate provides the total amount that will be paid for the transit cost,                      Deutsche Post DHL
    insurance charge, applied duties, taxes and fees to the commodities.
    When looking at the landed cost estimate you can see that trade lanes, cost of goods and
    Customs charges added together can affect your cost of doing business.
    Customs utilizes the following information to calculate the duties, taxes and fees you will
    pay on your shipment:
     •	Each commodities HS code                          •	Transportation charges (DHL Services)
     •	Each country of manufacture                       • DHL Shipment Value Protection
     •	Total cost of the goods (commodities)
                                                                                                                  Dialogue on future trends. Views on the
                                                                                                                  economy, technology, logistics, the
                                                                                                                  environment and society from Deutsche Post
                                                                                                                  DHL experts and leading experts from the field.
    THE TOTAL                             CUSTOMS                                                                  www.delivering-tomorrow.com
    MONETARY                              DUTIES,                               YOUR LANDED
    VALUE OF THE                          TAXES                                 COST ESTIMATE
    SHIPMENT                              AND FEES
                                                                                                                  GOOD TO KNOW

                                                                                                                  TAS also provides Product Compliance Reports,
    LANDED COST COMPARISON                                                                                        so you will know if additional licensing and/or
                                                                                                                  regulations are required for importing.
    Landed cost comparisons are helpful for comparing costs of the same commodity
    from different origin countries as duties and taxes may vary by country. DHL Trade
    Automation Service (TAS) provides side-by-side comparisons of landed cost estimates
    for up to five exports.

                                                                  Create your own comparison at
                                                                   tas.dhl.com

                                                                                                                                                                    25
GETTING STARTED      PREPARE YOUR SHIPMENT     EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE     TRACK YOUR SHIPMENT      MAKE A PAYMENT          GET ASSISTANCE
     IMPORT SERVICES   REQUIRED DOCUMENTS        SPECIAL CASE DOCUMENTS      LANDED COST CALCULATION      TEMPORARY IMPORTS      CUSTOMS CLEARANCE AND RESTRICTIONS

                                                          TEMPORARY IMPORTS
                                                          ATA Carnets ease the temporary importation of commercial samples, professional
     HELPFUL TIP                                          equipment, and goods for exhibitions and fairs.
     You can request product samples from
     potential suppliers to help identify each            For more details on ATA Carnets, see page 17
     product’s designated Harmonized System
     (HS) code and verify the quality.

                                                          CUSTOMS CLEARANCE
          DOWNLOAD THIS
     To get more details on specific importing
                                                          AND RESTRICTIONS
     requirements in the DHL U.S. Import Industry         While proper documentation is important to avoiding delays in Customs, it is also
     Guide, go to                                         important to be familiar with the Customs clearance entry types and processes.
       www.dhl-usa.com/shippingdocuments
                                                          CUSTOMS CLEARANCE PROCESSES
                                                          Depending upon value, commodity, and entry type, the Customs clearance process
                                                          will vary:
                                                            •	De Minimis – these entry types are part of a       • Formal – these entries require formal entry
                                                               consolidated pre-clearance (cleared through           process. Shipments are held for separate
                                                               Automated Manifest System (AMS) using                 Automated Broker Interface (ABI) entry.
                                                               Manifest data – Section 1321)                         Duty and Merchandise Processing Fee (MPF)
                                                                                                                     payment required
                                                            • Informal – these entry types clear Customs
                                                               as part of an informal manifest clearance
                                                               managed under a DHL bond. Duty payment
                                                               may be required depending upon the entry type

                                                          U.S. PROHIBITED COMMODITIES
                                                          The following commodities are not acceptable for transport by DHL under any
                                                          circumstances. This is a result of a policy decision, following the full consideration of
                                                          Operational, Legal and Risk Management Teams.
                                                            •	Animals                                            •	Human remains, including ashes
                                                            •	Antiques (breakable and/or fragile)                •	Jewelry, precious metals and stones
                                                            •	Asbestos                                           •	Narcotics (illegal)
                                                            •	Bullion                                            •	Property, the carriage of which is prohibited by
                                                                                                                     any law, regulation or statute of any federal,
                                                            •	Currency
                                                                                                                     state or local government of any country to or
                                                            •	Firearms, parts thereof and ammunition                through which the shipment may be carried
                                                            •	Furs
                                                            •	Hazardous or combustible materials
                                                                (as defined in IATA Regulations)

                                                          Get more tips to avoid Customs delays on page 18

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GETTING STARTED      PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE   TRACK YOUR SHIPMENT   MAKE A PAYMENT   GET ASSISTANCE
TRACKING TOOLS    TRACKING RESULTS   ALTERNATE WAYS TO TRACK

   TRACK YOUR SHIPMENT
    GET THE REAL-TIME
    VISIBILITY YOU NEED.

    DHL Express gives you the tools                                                	TRACKING TOOLS
    you need to maintain real-time                                                   Proactively receive tracking alerts or track your
                                                                                     shipment(s) online at any time.
    visibility from the time a shipment
                                                                                      T RACKING RESULTS
    leaves your hands to when it                                                       Check shipment progress, be on the lookout for
                                                                                       potential problems and make sure that the
    reaches its final destination and all                                              shipment delivery details have been completed.
    points in between.                                                             	ALTERNATE WAYS TO TRACK
                                                                                     Get delivery details and an image of the receiver’s
                                                                                     signature. Plus, discover how to view, download,
                                                                                     print or email proof of delivery documents.

                                                                                                                                                       27
GETTING STARTED      PREPARE YOUR SHIPMENT   EXPORT WITH CONFIDENCE   IMPORT WITH CONFIDENCE    TRACK YOUR SHIPMENT      MAKE A PAYMENT        GET ASSISTANCE
     TRACKING TOOLS    TRACKING RESULTS   ALTERNATE WAYS TO TRACK

                                                        TRACKING TOOLS
                                                        TRACK ONLINE
     HELPFUL TIP
     To view an individual delivery signature           Tracking online is the fastest way to check the status of your shipment(s). No account, no
     online, click on the GET PROOF OF                  password required. Just the waybill number(s).
     DELIVERY link in your tracking results.
                                                        The tracking results give you real-time, detailed progress as your shipment speeds through
       www.dhl-usa.com/track
                                                        the DHL network. You will see each specific location and the reason your shipment is
                                                        being handled via time stamps. Each shipment result includes all waybill information
                                                        provided, plus additional shipment details like weight, number of pieces and the DHL
                                                        Express service you selected.

     DHL PROVIEW                                        Once your shipment is delivered, you will see the date, time and the name of the person
      www.dhl-usa.com/proview                           who signed for the shipment.

                                                        To check the exact location of your shipment(s), go to www.dhl-usa.com/track

                                                        MONITOR WITH PROVIEW
                                                        With DHL ProView® you can set up your preferences so that you – or anyone you specify –
                                                        will receive an email or text message with shipment status updates.
                                                        Choose to see deliveries only, Customs progress or both. It’s your call.

                                                        Proactive tracking with ProView gives your ease of mind                   www.dhl-usa.com/proview

                                                            TRACKING RESULTS

                                                             COURIER:                               SERVICE CENTER:                     EXPORT GATEWAY:
                                                             • Shipment Pick-up                     • Processed at Location             • Arrived Facility
                                                                                                    • Depart Facility                   • Processed at Location
                                                                                                                                        • Depart Facility

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