Digital TV User Guide

Digital TV User Guide

Digital TV User Guide

Digital TV User Guide

Digital TV User Guide

1 WELCOME About This User Guide This User Guide describes the FiberEdge Interactive Program Guide, TV On Demand, TV Caller ID, Parental Control, Set-tops, remote controls, and DVR service. Additional information about your remote control can be found in the instruction manual that came with it. Contacting Customer Service As always, EATEL’s friendly staff of local customer care professionals are ready to answer any questions you may have about your FiberEdge TV service. If you need any assistance, call 621-4300 or visit www.eatel.com.

Dear EATEL Customer: Welcome to the best in Acscension Parish entertainment: FiberEdge TV service from EATEL! With over 300 channels, FiberEdge TV offers you the most choices and best value for your money. And you can personalize your television viewing to suit your individual taste! This User Guide will help you learn more about all the options available. Please keep it in a safe place for future reference.

Digital TV User Guide

TABLE OF CONTENTS 2 1 Welcome to EATEL FiberEdgeSM TV Entertainment 2–3 Table of Contents 4–7 Set-Top Box (STB) Safety 8–11  Remote Control About Your Remote Control (9) Universal Remote (10-11) 12–21  Interactive Program Guide (IPG) Introduction to the IPG (13-15) Browsing (16-21) 22–26  Using Settings Quick Settings (23) General Settings (23-26) 27–39  Digital Set-Top Box (STB) Diagrams STB 1850 (28-29) STB 8300 (30-31) STB 3250HD (32-33) STB 8300HD (34-35) STB 4250HDC (36-37) STB 8300HDC (38-39) 40 –43  TV On Demand Accessing and Ordering a TV On Demand Event or Movie (41-42) TV On Demand and Parental Controls (42) 44 – 47  Pay Per View (PPV) Ordering PPV (45) Reviewing What You Have Ordered (46) Canceling a PPV Order (46) Changing Your PPV PIN (47)

Digital TV User Guide

Continued on Next Page 3 48 –52  TV Caller ID Activating TV Caller ID (49) Using TV Caller ID While Watching TV (49) Channel 411: Setting Preferences and Viewing Call History (50-51) 53–59  Parental Controls Changing Your Parental Control Blocking PIN (54) Blocking by Channel (55) Blocking by Rating (56) Blocking by Time of Day (57) Turning Parental Control On or Off (58) Watching a Blocked Program (59) 60–61  Selecting Favorites What are Favorites? (61) Setting Up Your Favorite Channels List (61) 62–79  DVR Services Overview (63) Controlling Live TV (64-65) Recording TV Programs (66) Watching Your Recordings (67) Managing Recording Space (67) Copy Recordings from Your DVR to a VHS Tape (69-71) Using Picture-In-Picture (PIP) (72-73) Using Power-Save Mode (73-77) DVR FAQ (78-79) 80–82 Troubleshooting

Digital TV User Guide

4 Set-Top Box (STB) Safety SET-TOP BOX SAFETY

Digital TV User Guide

5 Continued on Next Page Placement Place your STB on a stable surface, close enough to an electrical outlet to accommodate the length of the power cord. The surface you choose must support the size and weight of this equipment. Set-Top Box (STB) Safety WARNING Avoid potential personal injury and damage to your STB by selecting an appropriate location as described here. Ventilation Your STB is equipped with a vent that protects it from overheating. To ensure reliable performance, do not obstruct this vent. Specifically: • Do not place anything on top of the STB.

•  Do not place the STB in any of the following locations: > On a bed, sofa, rug, or similar surface >  On or close to a radiator, heat register, or other heat source >  In an enclosure, such as a bookcase or equipment rack, unless the enclosure provides proper ventilation WARNING Avoid potential personal injury and damage to your STB by selecting an appropriate location as described here.

Digital TV User Guide

6 Set-Top Box (STB) Safety Liquid or Moisture Do not expose your STB to liquid or moisture. Do not place your STB on a wet surface. Do not spill liquids on or near your STB. Accessories Do not use accessories with your STB unless recommended by EATEL. EATEL recommends that you connect your cable equipment and associated electronic devices to a surge protector. Power Sources, Grounding and Power Surges Use only power sources with the correct voltage and frequency as specified on the label of your STB. Consult your local power company if you are unsure about the power supply to your residence.

To provide some protection against voltage surges and built-up static charges, ground your STB by inserting the plug into a surge protector, which is plugged into a properly grounded electrical outlet.

Arrange all power cords so they are protected from potential damage due to foot traffic or objects being placed on them. WARNING Avoid potential personal injury and damage to your STB by selecting an appropriate location as described here. Power Cord Protection

Digital TV User Guide

7 Cleaning Before cleaning your STB, unplug it from the electrical outlet. Use a cloth only; do not use liquid, aerosol, or magnetic/static cleaners or cleaning devices. Servicing Do not open the cover of your STB. If you open the cover, you will void your warranty. Refer all servicing to qualified personnel only. Contact EATEL customer service for assistance. Damage that Requires Service Call for service if any of the following occur: • Damage to the power cord or plug • Liquid enters the equipment • A heavy object falls on the equipment • Exposure to rain or water • Operation is not normal (the instructions describe the proper operation) • Equipment is dropped or damage to the cabinet of this equipment • Equipment exhibits a distinct change in performance

Digital TV User Guide

8 Remote Control REMOTE CONTROL

Digital TV User Guide

9 Continued on Next Page About Your Remote Control Your EATEL FiberEdge TV remote control is a universal remote control which allows you to control your FiberEdge STB as well as your TV, VCR, DVD, and audio component. Refer to the manual that you received with the remote to get instructions on how to program it to work with the various components. While remote control models may vary slightly, basic functionality is the same on all EATEL remotes. To access the device you wish to use, press the appropriate mode button on your remote (TV, CBL, DVD, VCR, etc.), then use the other buttons to perform the necessary tasks.

The remote will “remember” which device you are working with until you select a different device using the mode buttons.

For example, if you want to turn on and use the VCR, press the VCR button on the remote, then the power button, then use the remote to control the VCR. When you are finished using the VCR and want to watch TV, simply press the cable button on the remote (CBL). Remember to point the remote control directly at the STB if you are using it to control your FiberEdge Digital TV service. See the remote control diagrams on the following pages for more information about your specific remote. If you need additional assistance programming your remote, refer to the manual that you received with it, or contact EATEL.

10 Remote Control

11 UNIVERSAL REMOTE

12 Interactive Program Guide INTERACTIVE PROGRAM GUIDE (IPG)

13 Continued on Next Page Introduction to the IPG The Interactive Program Guide (IPG) is a convenient TV listing tool built right into your EATEL FiberEdge TV service. Complete program listings for the next seven days include program name, episode title, rating and other available details. The IPG allows you to: • Browse listings by program title, channel or theme • Scan current and future programs on other channels without leaving your current program • Start recording a program immediately using the “Quick Record” feature • Purchase Pay Per View events without making a phone call • Set parental controls, program reminders, and VCR timers • Set up a “favorites” channel list  Accesssing the IPG Press the button on your remote control to access the IPG main screen (as seen below).

The IPG shows program information for two hours in 30-minute blocks, with the program you are currently watching in the upper-right-hand corner of the screen.  Note: You can also browse listings without leaving your current program screen. For details, see “Browsing While Watching TV” on pg 21.

1. Channel Banner – Describes program highlighted in the main program listing 2. Navigation Bar – Navigational instructions 3. Current Information – The channel, date and time 4. Main Program Listing

14 Parts of the IPG •  Current Information appears in the upper right-hand corner of your screen. The program you are currently watching is reduced to fit in a small frame of the IPG (also known as the quarter screen), with the current channel (if available), date and time listed below. •  The Channel Banner appears in the upper left-hand corner of the screen and includes a description of each program you highlight in the main program listings (see the following page for a complete list of symbols used in this section).

•  The Main Program Listing appears below the Current Information and Channel Banner, and displays the programs that will be broadcast. •  The Navigation Bar appears below the Main Program Listing and provides directions for moving within the menus of the IPG.  Use the A button on your remote to access the “Browse By” menu. The default browsing view is by channel but this can be adjusted to browse by title or theme. (See “Browsing,” pg 16, for more information.)  Use the B button on your remote to see programs in the Main Program Listing for a different date. (Here, the navigation bar also shows the date for which you are currently viewing the program listing.

See “Browsing by Different Date,” pg. 20, for more information.)  Use the C button to highlight in the Main Program Listing the program you are currently watching.

Interactive Program Guide

15 Continued on Next Page IPG Symbols When using the IPG you will encounter the following symbols. Symbol Description The program is a Pay Per View event. A reminder timer is set for this program. A DVR timer is set for this program. Indicates a Pay Per View event that you have purchased.  Favorite Channel. The channel is included in the list of favorite channels you have created.  Stereo Sound. The channel transmits stereo sound. You must have stereo speakers or equipment connected. Second Audio Programming (SAP). The channel offers alternate audio, such as a second audio language.

This option applies only to channels that offer second audio.

Note: If you have SAP enabled and experience no sound on some channels, disable SAP. SAP is available only on channels that offer second audio.  Closed Captioned. The channel has text subtitles for hearing-impaired viewers. This option applies only to channels that offer closed captioning. Unblocked channel. Parental Control is off. Blocked channel. Parental Control is on.

16 Browsing Browsing is a convenient way to find the programs that you want to watch. The default browsing view is by channel, but you can access the “Browse By” menu in the IPG by pressing on your remote to browse by title or theme.

You can also browse using a condensed version of the IPG without leaving the program you are currently watching (see “Browsing While Watching TV” on pg 21). All programs scheduled for the next two hours are shown in the listing. Interactive Program Guide Title  Lists programs in alphabetical order by title Channel Lists programs in order by channel Theme  Lists programs of a particular type, such as Adventure, Comedy, or News

17 Continued on Next Page Browsing by Channel Browsing by Channel is the default setting for the Main Program Listing. As soon as you access the IPG by pressing the Guide button on your remote, you will see the Main Program Listing for the next two hours, organized by channel. Navigating within the program listing: •  To highlight in the listing the program you are watching, press . • To move through the channels, press the Up or Down arrow buttons. •  To move through the time periods, press the Left or Right arrow buttons. •  To watch a highlighted program if it is on now, press the Select button .

 Note: If you select a program that is scheduled for broadcast in the future rather than at the current time, the IPG displays the Future Program Options menu.

1. Browse by Channel 2. Date of Browse by View

18 Browsing by Theme A Theme is a category that describes the kind of programs available, such as Adventure, Comedy, or News. To browse by theme: 1.  Press the Guide button on your remote control. This will bring you to the IPG main screen in Browse By Channel view. 2. Press on your remote to access the Browse By menu. 3. Press the Up or Down arrow buttons to highlight Theme. 4.  Press the Select button . The Main Program Listing is now organized by Theme. The example here shows the News theme selected.

Note: A star indicates that a program is on now. Navigating within the program listing: •  To move through the programs in the current theme, use the Up or Down arrow buttons. •  To change themes, press the Left arrow button, then use the Up or Down arrow buttons to scroll through the list of themes. To select a theme and view programs within it, press either the Right arrow or Select button .

•  To watch a highlighted program if it is on now, press the Select button .  Note: If you select a program that is scheduled for broadcast in the future rather than at the current time, the IPG displays the Future Program Options menu. Interactive Program Guide 1. Browse by Theme > News

19 Continued on Next Page Browsing by Title 1.  Press the Guide button on the remote control. This will bring you to the IPG main screen in Browse By Channel view. 2. Press the A button on your remote to access the Browse By menu. 3. Press the Up or Down arrow buttons to highlight Title.

4.  Press the Select button . The Main Program Listing is now organized by Title. Note: A star indicates that a program is on now. Navigating within the program listing: •  To move through the programs by title, use the Up or Down arrow buttons. •  To jump to certain letters of the alphabet, press the Left arrow button; then use the Up or Down arrow buttons to scroll through the letters of the alphabet. To select a letter and see a list of program titles beginning with that letter, press either the Right arrow or Select button .

•  To watch a highlighted program if it is on now, press the Select button .  Note: If you select a program that is scheduled for broadcast in the future rather than at the current time, the IPG displays the Future Program Options menu. 1. Browse by Title > I

Interactive Program Guide 1. Browse by Date Browsing by a Different Date At any point within the IPG, you can choose to view program listings for a different date within the next seven days. To browse by a different date: 1.  Press the Guide button on the remote control. This will bring you to the IPG main screen in Browse By Channel view.

2.  Press to view the Date menu. Note: You can also select the Date screen while using the Browse by Theme and Browse by Title features of the IPG. 3. Press the Up or Down arrow buttons to highlight the date you want to view. 4. Press the Select button to see a program listing for the selected date. 20

Browsing While Watching TV Browsing while watching TV allows you to view program information about other channels and times while the program you are watching remains full-screen. To browse while watching TV: •  Press any arrow button or the Info button on your remote control once. The Channel Banner appears along the bottom of your TV screen with the current date, time, and channel information. Navigating within the program listing: •  To see what other programs are shown on the selected channel, use the Left or Right arrow buttons.

•  To see what’s on other channels for the selected time period, use the Up or Down arrow buttons.

•  To view details about a program highlighted in the Channel Banner, press the Info button . •  To tune to a highlighted program or channel, press the Select button . • To exit Browse, press the Exit button . 1. Program being watched 2. Browsed program 3. Current time and date 4. Navigate to information for other channels or times 21

22 Using Settings USING SETTINGS

23 Continued on Next Page At any time while watching TV, you can access these features by pressing the Settings button on your remote control. >  Press the Up or Down arrow buttons to highlight a setting. >  Press the Left or Right arrow buttons to select and set the desired options. >  Press the Select button to save settings and exit. Quick Settings A few frequently used settings are easily accessible through the Quick Settings menu, such as: • Channel Blocking •  Second Audio Programming (SAP) Language • Parental Control • Sleep Timer General Settings A wide range of features can be adjusted via the “General Settings” menu, including audio settings, parental controls, display options, Pay Per View settings, and favorite channel listings.

To access the General Settings menu: 1. Press the Settings button on your remote twice. 2.  At the General Settings menu, press the Up or Down arrow buttons to scroll through the list of preferences in the left column. Use the Select button to enter the menu of the setting you would like to view or change. 3.  Press the Up ,Down ,Left or Right arrow button to select and set the desired options. 4. When the setting information is correct, press . 5. Press the Exit button to return to watching TV.

24 Using Settings Use the audio settings to set up your volume preferences.

Audio Audio: Range Use this feature to set the dynamic range of the Dolby Digital volume. The “Wide” setting mimics a movie theatre or CD, using the entire dynamic range. The “Narrow” setting is ideal for programming that contains mostly dialogue. Audio: Volume Control Use this feature to set the volume control to one of the following options: >  “ Fixed” provides maximum audio output. This setting is recommended if you control the volume using a stereo receiver.

> “Variable” is recommended for all other means of volume control. Audio: Digital Audio Output Select Use this feature to set the format of the digital audio output to either “Dolby Digital”, “HDMI” or “Other” output. General Settings (Continued)

25 Continued on Next Page Use the block settings to set up your Parental Control preferences. For complete details and instructions, please refer to pages 71 – 77. Block Control what is displayed on the front panel of the STB when it is powered on and powered off. Display General Settings (continued) Use the language settings to select languages for second audio programming (SAP) for digital channels and text for screen displays.

The default language is English. Language: Screen Use this feature to select the language you would like displayed on all screen information, menus and in the IPG.

Language Language: Audio Use this feature to select your preferred SAP language to use with digital channels that support more than one language. Note: Use Quick Settings to enable SAP for analog channels and to choose an audio language for the digital channel that is currently tuned.

Using Settings Use the PPV settings to change your PPV PIN and view PPV purchase information. For complete details and instructions, please refer to pages 62 – 65. Pay Per View (PPV) Control basic operations of your STB such as selecting the output channel that your TV uses to receive video programming (Set: Output Channel).

Set Turn your STB automatically on or off at specified times. Timer Use the viewer settings to select your favorite channels for quick viewing. Viewer General Settings (Continued) At any point within the General Settings menus, you can press the INFO button on your remote to display details about using the various features.

Help with General Settings 26 Viewer: Favorites Use this feature to select the channels that you view most often. >  To create your favorite channels list, refer to the detailed instructions on pages 78 – 79. >  To view and tune to your favorite channels while watching TV, press the FAV button on your remote.

DIGITAL SET-TOP BOX (STB) DIAGRAMS Digital Set-Top Box (STB) Diagrams 27 Continued on Next Page

28 1 Message Indicator  Indicates a message from EATEL is waiting when blinking or illuminated. To access the message, press the INFO button on your remote.

2 LED Display Displays the selected channel number and time of day. 3 Guide Accesses on-screen services such as the on-screen guide and Pay Per View. 4 Info  Displays a description of the selected program—available from the on-screen guide and while viewing a program. 5 Exit Exits menus, on-screen guide, and program information. 6 Settings Accesses the Settings menu.

7 Smart Card Slot* Allows smart card access. 8 Select Accesses your on-screen selection. 9 CH+ and CH- Scrolls up and down through the channels. 10 VOL+ and VOL- Increases and decreases volume. 11 Power  Provides power to the STB. The light above the Power button illuminates when the power is on. *If available. Contact EATEL for more information. Digital Set-Top Box (STB) Diagrams 1850 Front Panel Overview

29 Continued on Next Page 1 Serial Number  Located in the left corner of the bar code. EATEL may ask for this number if your system requires troubleshooting.

2 IR Connect to optional VCR Commander™ service. 3 Video Out Connect to video input of TV or VCR (standard definition). 4 Audio Out  Connect to left/right (L/R) audio inputs of a stereo receiver or a TV with stereo sound. 5 Cable Out Connect to cable input of TV or VCR (standard definition). 6 Cable In Connect to coaxial cable coming from the wall. 7 Bypass*  Connect the optional RF Bypass module. This module allows viewing one channel while recording another.

8 AC Switched Outlet Connect the AC power cord from another device, such as a TV. 9 AC Power Input  Connect the STB to an AC electrical outlet using the cord provided. *If available. Contact EATEL for more information. 1850 Back Panel Overview

30 1 Power Provides power to the STB. 2 Video and Connects to video and left/right (L/R) audio outputs of an external Audio Input  device to deliver the video and audio to a TV or other device. 3 List Displays the list of recorded programs. 4 Exit Exits menus, on-screen guide, and program information. 5 Info  Displays a description of the selected program—available from the on-screen guide and while viewing a program.

6 Guide Accesses on-screen services such as the on-screen guide and Pay Per View. 7 IR Sensor Receives the infrared signal from the remote control. 8 LED Display  Displays the selected channel number and time of day. The LED also displays the following: > Message > Power > Record 9 VOL+ and VOL - Increases and decreases volume. 10 CH+ and CH- Scrolls up and down through the channels. 11 Select Accesses your on-screen selection. 12 Smart Card Slot* Allows smart card access (if available). 13 USB Port*  Allows connection to external equipment, such as a keyboard. * If available. Contact EATEL for more information.

Digital Set-Top Box (STB) Diagrams 8300 Front Panel Overview

31 Continued on Next Page 1 Cable In Connect to the coaxial cable coming from the wall. 2 Cable Out  Connect a coaxial cable to Cable Out to send analog audio and video signals to a TV or VCR. These signals are SDTV video and stereo audio. 3 Audio Out (L and R)  Connect RCA cables to Audio Out to send analog audio signals (left and right) to a stereo receiver or TV with stereo outputs. 4 Video Out Connect to video input of a TV or VCR. 5 Digital Audio Output  Connect an RCA cable to send a digital audio signal to a surround-sound receiver or other digital audio device.

6  Secondary Video Connect to either a VCR for archiving saved content from the 8300HD or to and Audio Out another set of inputs (composite) on your HDTV.

7 S-Video Out  Connect an S-Video cable to send an S-Video signal to your TV or VCR. This signal is standard definition, but higher quality than other SDTV connections. 8 IR (This connector reserved for future use.) 9 SATA  Connect to an external Serial ATA (SATA) hard disk drive for expanded recording capability. Please check with EATEL for a list of approved hard drive models for use with the 8300.

10 AC Outlet Connect the AC power cord from another device, such as a TV. 11 AC Power Input Connect the STB to an AC electrical outlet using the cord provided. 8300 Back Panel Overview

1 Message Indicator  Indicates a message from EATEL is waiting when blinking or illuminated. To access the message, press the INFO button on your remote. 2 LED Display Displays the selected channel number and time of day. 3 Guide  Accesses on-screen services such as the on-screen guide and Pay Per View. 4 Info  Displays a description of the selected program—available from the on-screen guide and while viewing a program.

5 Bypass* Illuminates when the optional bypass feature is on. 6 USB Port* Allows connection to external equipment, such as a keyboard. 7 Exit Exits menus, on-screen guide, and program information. 8 Settings Accesses the Settings menu.

9 Smart Card Slot* Allows smart card access (if available). 10 Select Accesses your on-screen selection. 11 CH+ and CH- Scrolls up and down through the channels. 12 VOL+ and VOL- Increases and decreases volume. 13 Power  Provides power to the STB. The light above the Power button illuminates when the power is on. *If available. Contact EATEL for more information. Digital Set-Top Box (STB) Diagrams 3250HD Front Panel Overview Safety Tip Keep the top of the STB box free of all objects and electronic devices, including your TV. 32

1 Serial Number  Located in the left corner of the bar code.

EATEL may ask for this number if your system requires troubleshooting. 2 1394 FireWire*  Connect to optional 1394-equipped (FireWire) devices. This connector is reserved for future use and may not be available on all 3250HD models. 3 Optical Audio Out*  Connect an optical cable to send a digital audio signal to a surround-sound received or the digital audio device. This connector may not be available on all STB models. 4 DVI*  Connect to the DVI (Digital Video Interface) input port on your HDTV. This port provides digital video signals to the HDTV. 5 IR*  Connect the IR Blaster cable to use with the optional VCR Commander™ service.

6 S-Video Out  Connect an S-Video cable to send an S-Video signal to your TV or VCR. This signal is standard definition, but higher quality than other SDTV connections. 7 YPbPr Out  Connect the HDTV (Y, Pb, Pr) component output ports to the HDTV input on your HDTV. You must use these ports to provide HDTV signals to a surround-sound receiver or other digital audio device. 8 Digital Audio Out  Connect an RCA cable to send a digital audio signal to a surround-sound receiver or other digital audio device.

9 Video & Audio Out  Connect an RCA cable to Video Out and Left/Right Audio Out to send analog video and audio signals to a standard VCR.

This signal is SDTV. 10 Cable Out  Connect a coaxial cable to Cable Out to send analog audio and video signals to a TV or VCR. These signals are SDTV video with mono audio. 11 Audio Out (L and R)  Connect RCA cables to Audio Out to send analog audio signals (left and right) to a stereo receiver or a TV with stereo outputs. 12 Cable In Connect to the coaxial cable coming from the wall. 13 Bypass*  Connect an optional RF Bypass module to the set-top. This module allows viewing one channel while recording another.

14 AC Switched Outlet Connect the AC power cord from another device, such as a TV. 15 AC Power Input  Connect the STB to an AC electrical outlet using the cord provided. *If available. Contact EATEL for more information. 3250HD Back Panel Overview 33 Continued on Next Page

1 Power Provides power to the STB. 2  Video and Connects to video and left/right (L/R) audio outputs of an external Audio Input device to deliver the audio and video to a TV or other device. 3 List Displays the list of recorded programs. 4 Exit Exits menus, the on-screen guide, and program information.

5 Info  Displays a description of the selected program—available from the on-screen guide and while viewing a program. 6 Guide  Accesses on-screen services such as the on-screen guide, video-on-demand, or Pay Per View.

7 IR Sensor Receives the infrared signal from the remote control. 8 LED Display  Displays the selected channel number and time of day. The LED also displays the following: > Message > HDTV > Power > Output Resolution (1080i, 720p, 480p, 480i) > Record >  AUTO Automatically outputs native scan rates that your TV can accept 9 VOL + and VOL - Increases and decreases volume. 10 CH+ and CH - Scrolls up and down through the channels. 11 Select Accesses your on-screen selection. 12 Smart Card Slot* Allows smart card access. 13 USB Port*  Allows connection to external equipment, such as a keyboard.

* If available. Contact EATEL for more information. Digital Set-Top Box (STB) Diagrams 8300HD Front Panel Overview 34

1 Cable in Connects to the coaxial cable coming from the wall. 2 Cable Out  Connects a coaxial cable to Cable Out to send analog audio and video signals to a TV or VCR. These signals are SDTV video and stereo audio. 3 PrPbY/V  Connects the 8300HD (when in HD mode) to the component video input (YPrPb) on the HDTV. When the 8300HD is configured for SD mode, the Y/V portion of the component video output connects to the composite video input of an HDTV or SDTV. See required connections for an HDTV or required connections for an SDTV on pages 40–57 for complete details.

4 Digital Audio Output  Connect an RCA cable to send a digital audio signal to a surround-sound receiver or other digital audio device.

5 Secondary Video Connect to either a VCR for archiving saved content from the and Audio Out 8300HD or to another set of inputs (composite) on your HDTV. 6 Audio Out (L and R)  Connect RCA cables to Audio Out to send analog audio signals (left and right) to a stereo receiver or a TV with stereo outputs. 7 Optical Audio Connect an optical cable to send a digital audio signal to Output  surround-sound receiver or other digital audio device. 8 S-Video Out  Connect an S-Video cable to send an S-Video signal to your TV or VCR. This signal is standard definition but higher quality than other SDTV connections.

9 HDMI  Connect the HDTV HDMI™ connector to the HDMI port. HDMI supports both digital audio and video. May be used to connect to a DVI interface using an adaptor. 10 IR (This connector reserved for future use.) 11 SATA  Connect to an external Serial ATA (SATA) hard disk drive for expanded recording capability. Please check with EATEL for a list of approved hard drive models for use with the 8300HD.

12 1394 FireWire  Connect to display devices equipped with a 1394 (FireWire) input. This connector is reserved for future use and may not be available on all 8300HD models. 13 AC Outlet Connect the AC power cord from another device, such as a TV. 14 AC Power Input Connect the STB to an AC electrical outlet using the cord provided. 8300HD Back Panel Overview 35 Continued on Next Page

4250HDC Front Panel Overview Digital Set-Top Box (STB) Diagrams 1 Power Turns the set-top on and off. 2  VOL + and VOL - Increases and decreases the volume. 3 CH+ and CH - Scrolls up and down through the channels.

4 Select Provides access to your on-screen selection. . 5 IR Sensor  Receives the infrared signal from the remote control. 6 LED Display  Displays the selected channel number and time of day. The LED also displays the following: > Message > HDTV > Power > Output Resolution (1080i, 720p, 480p, 480i) >  AUTO Automatically outputs native scan rates that your TV can accept 7 Guide  Accesses on-screen services, such as the on-screen guide, video-on-demand, or pay-per-view.

8 Info  Displays a description of the selected program. This button is available from the on-screen guide and while viewing a program. 9 Exit Exits menus, the on-screen guide, and program information. 10 Settings Provides access to the Settings menu. 12 Smart Card Slot* Allows smart card access. 13 USB Port*  Connects to external equipment, such as a keyboard or mouse. * If available. Contact EATEL for more information. 36

4250HDC Back Panel Overview 1 Cable In Connects to a coaxial cable that delivers the signal from your service provider. 2  Cable Out  Connects to a coaxial cable that sends analog audio and video signals to a TV or VCR.

These signals are standard-definition TV (SDTV) video and stereo audio. 3 HDTV Connects to the component video input (YPbPr) on the HDTV, when in HD mode. 4 Digital Audio Out  Connects to an RCA cable that sends a digital audio signal to a surround-sound receiver or other digital audio device.

. 5 Out 2 (Secondary Video/Audio Out) Connects to either a VCR or to another set of inputs (composite) on your TV. 6 Audio Out Connects to RCA cables that send analog audio signals (left and right) (Left and Right) to the stereo inputs on a TV. 7 S-Video Out  Connects to an S-Video cable that sends an S-Video signal to your TV or VCR. This signal is standard definition, but higher quality than other SDTV connections. 8 IR  Connector reserved for future use. 9 Optical Audio Connects to an optical cable that sends a digital audio signal to a Output surround-sound receiver or other digital audio device.

10 Multi-Stream CableCARD Installed by your service provider. 11 HDMI  Connects an HDMI™ cable to the HDMI input of an HDTV. HDMI supports both digital audio and video. May be used to connect to a DVI interface using an HDMI-to-DVI adaptor for video and separate audio connections. Any of the following audio connections may be used: Digital Audio Out (4); Audio Out: Left and Right (6); or Optical Audio Output (9).

12 USB Connects to external USB devices such as a keyboard or a mouse. 13 1394 Connects to display devices that are equipped with a 1394 input. 14 AC Outlet Connects to the AC power cord from another device, such as a TV. 15 AC Power Input Connects to the power cord to deliver power to the set-top. Continued on Next Page 37

8300HDC Front Panel Overview 38 Digital Set-Top Box (STB) Diagrams 1 Power Turns the STB on and off. 2 Video and Connects to video and left/right (L/R) audio outputs of an external device Audio Input  to deliver audio and video to a TV or other device.

3 List Displays the list of recorded programs. 4 Exit Exits menus, the on-screen guide, and program information. 5 Info  Displays a description of the selected program. This button is available from the on-screen guide and while viewing a program. 6 Guide  Accesses on-screen services, such as the on-screen guide, video-on-demand, or pay-per-view.

7 IR Sensor Receives the infrared signal from the remote control. 8 LED Display  Displays the selected channel number and time of day. The LED also displays the following: > Message > HDTV > Power > Output Resolution (1080i, 720p, 480p, 480i) > RECORD >  AUTO Automatically outputs native scan rates that your TV can accept 9 VOL+ and VOL-  Increases and decreases the volume. 10 CH+ and CH-  Scrolls up and down through the channels 11 Select Provides access to your on-screen selection. 12 USB Port*  Connects to external equipment, such as a keyboard or mouse. * If available. Contact EATEL for more information.

8300HDC Back Panel Overview 39 1 Cable In Connects to the coaxial cable coming from the wall. 2  Cable Out  Connects to a coaxial cable that sends analog audio and video signals to a TV or VCR. These signals are standard-definition TV (SDTV) video and stereo audio. 3 HDTV  Connects to the component video input (YPbPr) on the HDTV, when in HD mode. When in SD mode, the Y/V portion of the component video output connects to the composite video input of a TV. 4 Digital Audio Out  Connects to an RCA cable that sends a digital audio signal to a surround-sound receiver or other digital audio device.

5 Out 2 (Secondary Connects to either a VCR for archiving saved content from the DVR or connects Video/Audio Out) to another set of inputs (composite) on your TV. 6 Audio Out Connects to RCA cables that send analog audio signals (left and right) (Left and Right) to the stereo inputs on a TV. 7 Optical Audio Connects to an optical cable that sends a digital audio signal to a surround-sound Output receiver or other digital audio device. 8 S-Video Out  Connects to an S-Video cable that sends an S-Video signal to your TV or VCR. This signal is standard definition, but higher quality than other SDTV connections.

9 IR  Connector reserved for future use. 10 HDMI  Connects an HDMI™ cable to the HDMI input of an HDTV. HDMI supports both digital audio and video. May be used to connect to a DVI interface using an HDMI-to-DVI adaptor for video and separate audio connections. Any of the following audio connections may be used: Digital Audio Out (4); Audio Out: Left and Right (6); or Optical Audio Output (7).

11 M-Card Interface Installed by your service provider. 12 SATA  Connect to an external Serial ATA (eSATA) hard disk drive for expanded recording capability. Please check with EATEL for a list of approved hard drive models for use with the 8300HDC. 13 1394 Firewire Connects to display devices that are equipped with a 1394 input. 14 AC Outlet Connects to the AC power cord from another device, such as a TV. 15 AC Power Input Connects to the power cord to deliver power to the DVR.

40 TV On Demand gives you access to special television events, programs, and a library of more than 100 movie titles.

It works just like a video rental store, in which you pay for access to an event or movie and can then watch it at any time within your rental. You can also pause, rewind and fast forward the event or movie, and watch it as many times as you like within your rental period. TV On Demand TV ON DEMAND

41 Continued on Next Page To view available TV On Demand movies or events: Accessing and Ordering a TV On Demand Event or Movie 1.  Use your remote control to tune to Channel 1 and access the TV On Demand Main Menu. It may take 20-30 seconds to load the menu the first time. Once the menu is loaded, you will see the available TV On Demand categories. Note: To order “Premium Channels” content, you must subscribe to the corresponding premium channel suite. For example, to order HBO On Demand content, you must currently subscribe to the HBO Premium Channel Suite.

2.  Use the arrow buttons to highlight the category you wish to view, then press the Select button .

You will now see a listing of all available titles within this category, along with brief descriptions of each program. Note: Only eight titles will be visible on your screen at one time. Use the arrow buttons on your remote to scroll through the entire list of available programs. Note: From the TV On Demand main menu you can also search by actor’s name, title, director’s name, or keyword. Please see search directions on page 60.

3.  Use the arrow buttons on your remote to scroll through the listing and highlight your selection for more information and/or to order. Once you have selected a particular title, you will see a synopsis of the program, along with the following options: “Order,” “Free Preview,” and, if available, “Go Back.” 4.  Use the arrow buttons on your remote to select the appropriate option, and then press the Select button . If you select “Free Preview,” a preview of the movie will play immediately. Both during and after the preview, you have the option to either “Order” or “Go Back.” If you select “Go Back,” you will be sent to the previous screen (similar to the “Back” button on a web browser).

To Search Within Movie Titles 4.  Once you have completed your search term, use the arrow buttons to move to “Done” and press the Select button to perform the search. Search results (if available) will appear on the right-hand side of your screen. Use the arrow buttons to scroll through the results listing and highlight your selection for more information and/or to order. 3.  Use the arrow buttons and Select button on your remote control to select letters on the alphanumeric keyboard and spell your search term. For example, to search for an actor named “Paul,” use the arrow buttons to move to “P” and press select; then use the arrow buttons to move to “A” and press select; then use the arrow buttons to move to “U” and press select; then use the arrow buttons to move to “L” and press select.

Use the space bar on the keyboard to insert spaces between names and/or words within a title or your search keywords. 1.  From within the Main Menu, use the arrow buttons on your remote control to highlight SEARCH, then press the Select button . You will see the following options: “Search by Actor,” “Search by Title,” “Search by Director,” or “Search by Keyword.” 2.  Use the arrow buttons on your remote control to highlight your selection, and then press the Select button .

If activated, Parental Controls will also apply to TV On Demand. For instructions about how to activate and use Parental Controls, please refer to pages 71 - 77 of this guide. TV On Demand Parental Controls Accessing and Ordering a TV On Demand Event or Movie (Continued) TV On Demand 42

To order a TV On Demand movie or event: To view a saved program: 1.  When you are ready to view a saved program, use your remote to tune to Channel 1, use your arrow buttons to highlight the “Saved Programs” option on the Main Menu and press the Select button . A listing of all of your saved programs will appear, along with the time left remaining in your rental period to view each program.

2.  Use the arrow buttons on your remote to scroll to the desired program, then press the Select button . You will have the option to “Resume,” “Restart,” “Delete” or “Exit.” Use your arrow buttons on your remote to scroll to your selection, then press the Select button .

1.  Once you have located the program you wish to view, use the arrow buttons on your remote to highlight ORDER, and then press the Select button – you will be given an opportunity to confirm the purchase. 2.  Once you have selected ORDER, the word will change to CONFIRM, and the screen will display a confirmation message that includes the amount your account will be charged and additional information about your selection. To proceed with your order, press the Select button on your remote control.

3.  Once your order has been confirmed, your selection will begin playing immediately and you will see five viewing control buttons on your screen.

If you prefer to watch your purchased selection at another time within your rental period, stop the program and select “Exit and Save.” (See instructions below for viewing saved programs.) 4.  At any time during viewing, you can use the arrow buttons on your remote to fast forward (right arrow), rewind (left arrow), pause (Select button ), stop (down arrow) or play (up arrow).

Note: If you stop viewing your selection at any time, you will be given the options to either “Resume” or “Exit & Save.” If you select “Resume,” your selection will begin playing again at the same spot. If you choose “Exit & Save,” your selection will be stopped and saved for viewing at a later time. You will have the option to resume playing where you left the program, or start again at the beginning. Accessing and Ordering a TV On Demand Event or Movie (Continued) 43

44 Pay Per View Pay Per View (PPV) events are special programs, such as movies or sporting events, that you can choose to watch for an additional charge per program.

You pay only for the programs you order and each program will appear as a separate item on your bill. You can order PPV events using your remote control. When using PPV you will encounter these symbols in the IPG:  Indicates a PPV program.  Indicates a PPV program you have purchased. PAY PER VIEW

45 Continued on Next Page To Order PPV Events Ordering PPV 1.  Press the Guide button on your remote control. This takes you to the IPG Main Screen. Use the Up ,Down , Left and Right arrow buttons to locate the PPV program you would like to purchase. (For additional information about navigating through the IPG see pages 16 – 21.) 2.  Once you have located the program you wish to purchase, press the Select button on your remote and follow the on-screen instructions and prompts to purchase the program, noting the following: >  If the event is scheduled for future broadcast, the IPG displays the Future Program Options menu.

Follow the instructions on the screen. >  If the event is scheduled for immediate broadcast, the preview or purchase screen appears with the event information. Press to buy the event, or follow the instructions on the screen.

You will be prompted to enter a Personal Identification Number (PIN), if you have set one, before you can complete a PPV purchase. Note: After the purchase has been authorized, a confirmation message appears for a few seconds if the program is already in progress. Otherwise, an attention screen counts down the time until the program begins.

Reviewing What You Have Ordered 1.  Press the Settings button on your remote twice. This will bring you to the General Settings menu. Use the Up or Down arrow buttons to locate and highlight PPV: Purchases. 2. Press Select button .

3. Enter your PPV PIN, if necessary. 4.  Press the Up or Down arrows to highlight PPV Purchases. 5.  Press Select button . The IPG displays a list of PPV events that you have ordered. 6. Press Exit button to return to watching TV. PPV items you have purchased will appear in the IPG with this symbol. To review PPV purchases: Canceling a PPV Order 1.  Press the Settings button on your remote twice. This will bring you to the General Settings menu. Use the Up or Down arrow buttons to locate and highlight PPV: Purchases.

2. Press Select button . 3. Enter your PPV PIN, if necessary. 4.  Use the Up or Down arrows to highlight Pending; then, press Select button . The IPG displays a list of events that you have ordered, but not yet viewed. 5.  Use the Up or Down arrows to highlight the program you wish to cancel, then press the Select button . 6. Press to confirm the cancellation. 7. Press Exit button to return to watching TV. To cancel a PPV order: Pay Per View 46

Changing Your PPV PIN 1.  Press the Settings button on your remote twice. This will bring you to the General Settings menu.

Use the Up or Down arrow buttons to locate and highlight PPV: PIN. 2. Press Select button . 3.  Use the Up or Down arrows to highlight Change. 4.  Press Select button . 5.  Enter your CURRENT PIN. 6. Enter your NEW PIN. 7. Re-enter your new PIN for confirmation. 8. Press the Exit button to return to watching TV. To change your PPV PIN: Note: You must contact EATEL Customer Service to set up your PPV PIN before you can change your PIN. If you forget your PIN or become locked out of the system, contact EATEL Customer Support to reset your PIN.

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48 TV Caller ID TV CALLER ID

49 Continued on Next Page When a call comes in as you’re watching TV, a small graphic with Caller ID information will appear before your phone rings. The screen will show the caller’s name and telephone number (if available), along with two control options. Use your STB remote to make your selection: Using TV Caller ID While Watching TV >  Press to clear the Caller ID information from the screen (This simply removes the information from your screen. Incoming caller information will be stored in a call log.

See “Incoming Calls Log” on page 68 for details.) OR >  Press to disable TV Caller ID (See “Turning TV Caller ID On or Off” on page 68 for instructions about how to turn this feature back on later.) When a call comes in as you’re watching TV, a small graphic with Caller ID information will appear before your phone rings. The screen will show the caller’s name and telephone number (if available), along with two control options. Use your STB remote to make your selection: Activating TV Caller ID TV Caller ID is automatically activated for every customer with EATEL phone service with Caller ID and FiberEdge Digital Edge TV.

This means when a call comes in as you are watching TV, a small graphic with Caller ID information will appear near the bottom of your TV screen. If you are a FiberEdge Digital Edge TV and phone service with Caller ID customer and this feature is not working, please refer to “Turning TV Caller ID On or Off” on page 68 to make sure this feature is turned on.

What is TV Caller ID? TV Caller ID is just like phone-based Caller ID, with the added benefit of being able to view Caller ID information on your TV screen before the phone rings and view a log of incoming calls on your TV. Caller ID information will still also appear on your telephone or Caller ID display unit. Follow the simple on-screen menus or these instructions to set preferences and make the most of TV Caller ID.