Digital TV User Guide

Digital TV User Guide

Digital TV User Guide

Digital TV User Guide

Digital TV User Guide

1 WELCOME About This User Guide This User Guide describes the FiberEdge Interactive Program Guide, TV On Demand, TV Caller ID, Parental Control, Set-tops, remote controls, and DVR service. Additional information about your remote control can be found in the instruction manual that came with it. Contacting Customer Service As always, EATEL’s friendly staff of local customer care professionals are ready to answer any questions you may have about your FiberEdge TV service. If you need any assistance, call 621-4300 or visit www.eatel.com.

Dear EATEL Customer: Welcome to the best in Acscension Parish entertainment: FiberEdge TV service from EATEL! With over 300 channels, FiberEdge TV offers you the most choices and best value for your money. And you can personalize your television viewing to suit your individual taste! This User Guide will help you learn more about all the options available. Please keep it in a safe place for future reference.

Digital TV User Guide

TABLE OF CONTENTS 2 1 Welcome to EATEL FiberEdgeSM TV Entertainment 2–3 Table of Contents 4–7 Set-Top Box (STB) Safety 8–11  Remote Control About Your Remote Control (9) Universal Remote (10-11) 12–21  Interactive Program Guide (IPG) Introduction to the IPG (13-15) Browsing (16-21) 22–26  Using Settings Quick Settings (23) General Settings (23-26) 27–39  Digital Set-Top Box (STB) Diagrams STB 1850 (28-29) STB 8300 (30-31) STB 3250HD (32-33) STB 8300HD (34-35) STB 4250HDC (36-37) STB 8300HDC (38-39) 40 –43  TV On Demand Accessing and Ordering a TV On Demand Event or Movie (41-42) TV On Demand and Parental Controls (42) 44 – 47  Pay Per View (PPV) Ordering PPV (45) Reviewing What You Have Ordered (46) Canceling a PPV Order (46) Changing Your PPV PIN (47)

Digital TV User Guide

Continued on Next Page 3 48 –52  TV Caller ID Activating TV Caller ID (49) Using TV Caller ID While Watching TV (49) Channel 411: Setting Preferences and Viewing Call History (50-51) 53–59  Parental Controls Changing Your Parental Control Blocking PIN (54) Blocking by Channel (55) Blocking by Rating (56) Blocking by Time of Day (57) Turning Parental Control On or Off (58) Watching a Blocked Program (59) 60–61  Selecting Favorites What are Favorites? (61) Setting Up Your Favorite Channels List (61) 62–79  DVR Services Overview (63) Controlling Live TV (64-65) Recording TV Programs (66) Watching Your Recordings (67) Managing Recording Space (67) Copy Recordings from Your DVR to a VHS Tape (69-71) Using Picture-In-Picture (PIP) (72-73) Using Power-Save Mode (73-77) DVR FAQ (78-79) 80–82 Troubleshooting

Digital TV User Guide

4 Set-Top Box (STB) Safety SET-TOP BOX SAFETY

Digital TV User Guide

5 Continued on Next Page Placement Place your STB on a stable surface, close enough to an electrical outlet to accommodate the length of the power cord. The surface you choose must support the size and weight of this equipment. Set-Top Box (STB) Safety WARNING Avoid potential personal injury and damage to your STB by selecting an appropriate location as described here. Ventilation Your STB is equipped with a vent that protects it from overheating. To ensure reliable performance, do not obstruct this vent. Specifically: • Do not place anything on top of the STB.

•  Do not place the STB in any of the following locations: > On a bed, sofa, rug, or similar surface >  On or close to a radiator, heat register, or other heat source >  In an enclosure, such as a bookcase or equipment rack, unless the enclosure provides proper ventilation WARNING Avoid potential personal injury and damage to your STB by selecting an appropriate location as described here.

Digital TV User Guide

6 Set-Top Box (STB) Safety Liquid or Moisture Do not expose your STB to liquid or moisture. Do not place your STB on a wet surface. Do not spill liquids on or near your STB. Accessories Do not use accessories with your STB unless recommended by EATEL. EATEL recommends that you connect your cable equipment and associated electronic devices to a surge protector. Power Sources, Grounding and Power Surges Use only power sources with the correct voltage and frequency as specified on the label of your STB. Consult your local power company if you are unsure about the power supply to your residence.

To provide some protection against voltage surges and built-up static charges, ground your STB by inserting the plug into a surge protector, which is plugged into a properly grounded electrical outlet.

Arrange all power cords so they are protected from potential damage due to foot traffic or objects being placed on them. WARNING Avoid potential personal injury and damage to your STB by selecting an appropriate location as described here. Power Cord Protection

Digital TV User Guide

7 Cleaning Before cleaning your STB, unplug it from the electrical outlet. Use a cloth only; do not use liquid, aerosol, or magnetic/static cleaners or cleaning devices. Servicing Do not open the cover of your STB. If you open the cover, you will void your warranty. Refer all servicing to qualified personnel only. Contact EATEL customer service for assistance. Damage that Requires Service Call for service if any of the following occur: • Damage to the power cord or plug • Liquid enters the equipment • A heavy object falls on the equipment • Exposure to rain or water • Operation is not normal (the instructions describe the proper operation) • Equipment is dropped or damage to the cabinet of this equipment • Equipment exhibits a distinct change in performance

Digital TV User Guide

8 Remote Control REMOTE CONTROL

Digital TV User Guide

9 Continued on Next Page About Your Remote Control Your EATEL FiberEdge TV remote control is a universal remote control which allows you to control your FiberEdge STB as well as your TV, VCR, DVD, and audio component. Refer to the manual that you received with the remote to get instructions on how to program it to work with the various components. While remote control models may vary slightly, basic functionality is the same on all EATEL remotes. To access the device you wish to use, press the appropriate mode button on your remote (TV, CBL, DVD, VCR, etc.), then use the other buttons to perform the necessary tasks.

The remote will “remember” which device you are working with until you select a different device using the mode buttons.

For example, if you want to turn on and use the VCR, press the VCR button on the remote, then the power button, then use the remote to control the VCR. When you are finished using the VCR and want to watch TV, simply press the cable button on the remote (CBL). Remember to point the remote control directly at the STB if you are using it to control your FiberEdge Digital TV service. See the remote control diagrams on the following pages for more information about your specific remote. If you need additional assistance programming your remote, refer to the manual that you received with it, or contact EATEL.

10 Remote Control

11 UNIVERSAL REMOTE

12 Interactive Program Guide INTERACTIVE PROGRAM GUIDE (IPG)

13 Continued on Next Page Introduction to the IPG The Interactive Program Guide (IPG) is a convenient TV listing tool built right into your EATEL FiberEdge TV service. Complete program listings for the next seven days include program name, episode title, rating and other available details. The IPG allows you to: • Browse listings by program title, channel or theme • Scan current and future programs on other channels without leaving your current program • Start recording a program immediately using the “Quick Record” feature • Purchase Pay Per View events without making a phone call • Set parental controls, program reminders, and VCR timers • Set up a “favorites” channel list  Accesssing the IPG Press the button on your remote control to access the IPG main screen (as seen below).

The IPG shows program information for two hours in 30-minute blocks, with the program you are currently watching in the upper-right-hand corner of the screen.  Note: You can also browse listings without leaving your current program screen. For details, see “Browsing While Watching TV” on pg 21.

1. Channel Banner – Describes program highlighted in the main program listing 2. Navigation Bar – Navigational instructions 3. Current Information – The channel, date and time 4. Main Program Listing

14 Parts of the IPG •  Current Information appears in the upper right-hand corner of your screen. The program you are currently watching is reduced to fit in a small frame of the IPG (also known as the quarter screen), with the current channel (if available), date and time listed below. •  The Channel Banner appears in the upper left-hand corner of the screen and includes a description of each program you highlight in the main program listings (see the following page for a complete list of symbols used in this section).

•  The Main Program Listing appears below the Current Information and Channel Banner, and displays the programs that will be broadcast. •  The Navigation Bar appears below the Main Program Listing and provides directions for moving within the menus of the IPG.  Use the A button on your remote to access the “Browse By” menu. The default browsing view is by channel but this can be adjusted to browse by title or theme. (See “Browsing,” pg 16, for more information.)  Use the B button on your remote to see programs in the Main Program Listing for a different date. (Here, the navigation bar also shows the date for which you are currently viewing the program listing.

See “Browsing by Different Date,” pg. 20, for more information.)  Use the C button to highlight in the Main Program Listing the program you are currently watching.

Interactive Program Guide

15 Continued on Next Page IPG Symbols When using the IPG you will encounter the following symbols. Symbol Description The program is a Pay Per View event. A reminder timer is set for this program. A DVR timer is set for this program. Indicates a Pay Per View event that you have purchased.  Favorite Channel. The channel is included in the list of favorite channels you have created.  Stereo Sound. The channel transmits stereo sound. You must have stereo speakers or equipment connected. Second Audio Programming (SAP). The channel offers alternate audio, such as a second audio language.

This option applies only to channels that offer second audio.

Note: If you have SAP enabled and experience no sound on some channels, disable SAP. SAP is available only on channels that offer second audio.  Closed Captioned. The channel has text subtitles for hearing-impaired viewers. This option applies only to channels that offer closed captioning. Unblocked channel. Parental Control is off. Blocked channel. Parental Control is on.

16 Browsing Browsing is a convenient way to find the programs that you want to watch. The default browsing view is by channel, but you can access the “Browse By” menu in the IPG by pressing on your remote to browse by title or theme.

You can also browse using a condensed version of the IPG without leaving the program you are currently watching (see “Browsing While Watching TV” on pg 21). All programs scheduled for the next two hours are shown in the listing. Interactive Program Guide Title  Lists programs in alphabetical order by title Channel Lists programs in order by channel Theme  Lists programs of a particular type, such as Adventure, Comedy, or News

17 Continued on Next Page Browsing by Channel Browsing by Channel is the default setting for the Main Program Listing. As soon as you access the IPG by pressing the Guide button on your remote, you will see the Main Program Listing for the next two hours, organized by channel. Navigating within the program listing: •  To highlight in the listing the program you are watching, press . • To move through the channels, press the Up or Down arrow buttons. •  To move through the time periods, press the Left or Right arrow buttons. •  To watch a highlighted program if it is on now, press the Select button .

 Note: If you select a program that is scheduled for broadcast in the future rather than at the current time, the IPG displays the Future Program Options menu.

1. Browse by Channel 2. Date of Browse by View

18 Browsing by Theme A Theme is a category that describes the kind of programs available, such as Adventure, Comedy, or News. To browse by theme: 1.  Press the Guide button on your remote control. This will bring you to the IPG main screen in Browse By Channel view. 2. Press on your remote to access the Browse By menu. 3. Press the Up or Down arrow buttons to highlight Theme. 4.  Press the Select button . The Main Program Listing is now organized by Theme. The example here shows the News theme selected.

Note: A star indicates that a program is on now. Navigating within the program listing: •  To move through the programs in the current theme, use the Up or Down arrow buttons. •  To change themes, press the Left arrow button, then use the Up or Down arrow buttons to scroll through the list of themes. To select a theme and view programs within it, press either the Right arrow or Select button .

•  To watch a highlighted program if it is on now, press the Select button .  Note: If you select a program that is scheduled for broadcast in the future rather than at the current time, the IPG displays the Future Program Options menu. Interactive Program Guide 1. Browse by Theme > News

19 Continued on Next Page Browsing by Title 1.  Press the Guide button on the remote control. This will bring you to the IPG main screen in Browse By Channel view. 2. Press the A button on your remote to access the Browse By menu. 3. Press the Up or Down arrow buttons to highlight Title.

4.  Press the Select button . The Main Program Listing is now organized by Title. Note: A star indicates that a program is on now. Navigating within the program listing: •  To move through the programs by title, use the Up or Down arrow buttons. •  To jump to certain letters of the alphabet, press the Left arrow button; then use the Up or Down arrow buttons to scroll through the letters of the alphabet. To select a letter and see a list of program titles beginning with that letter, press either the Right arrow or Select button .

•  To watch a highlighted program if it is on now, press the Select button .  Note: If you select a program that is scheduled for broadcast in the future rather than at the current time, the IPG displays the Future Program Options menu. 1. Browse by Title > I