EFFECTIVE PERSONAL GOAL SETTING - Trainer: Carina Tien

EFFECTIVE PERSONAL GOAL SETTING - Trainer: Carina Tien

EFFECTIVE PERSONAL GOAL SETTING - Trainer: Carina Tien

EFFECTIVE PERSONAL GOAL SETTING Trainer: Carina Tien Date: 26/05/2013 EVALUATION FORM 1 The topic was well covered. Not at all Very Good 0 1 2 3 4 5 7 7 4.5 2 The workshop has provided me with valuable information. Not at all Very Good 0 1 2 3 4 5 6 8 4.5714286 3 Which aspect(s) of the workshop do you find MOST helpful? Why? Write down your thoughts / goals x2 Self reflection helps you to know yourself better x1 Re-form, Re-Programme self. Helps me to become more positive x4 Overall, gained a lot and better understanding of all slides x1 ABCDE reconditioning and action x2 x1 x1 x1 4 Which aspect(s) of the workshop do you find LEAST useful? Why? x1 Prioritise your goals - one goal should do, others can be done at home x1 can be done at home.

5 The trainer has conducted the workshop clearly and effectively. Not at all Very Good 0 1 2 3 4 5 7 7 4.5 6 The trainer was able to maintain interest and encourage participation. Not at all Very Good 0 1 2 3 4 5 6 8 4.5714286 7 How do you find the duration and timing of the workshop? 2 Too short 12 Just right Too Long 8 Please give an overall rating of the workshop. Not at all Very Good 0 1 2 3 4 5 2 5 7 4.36 9 Any other comments or suggestions, especially on future training topics? More case study examples x1 x1 Good workshop, good reflection, trainer believe and walk her talk x1 How to use ABCDE to help others x1 The framework of goal setting Sharing of experiences make the message alive It helps me to move from C to D and to E and not stopping at C, that helps me to work on my negative thoughts Can cut down time on goal setting exercise as most people would have a conscious mind of what are goals.

Should give more solutions and structures for their self help.

Should upgrade volunteers with this course as it is personal development for volunteers too. Well done

EFFECTIVE PERSONAL GOAL SETTING - Trainer: Carina Tien

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrsingapore.net Aedas In-house – Handling Difficult People & Effective Telephone Skills 21 May 2013 Trainer: Carina Tien PROGRAMME EVALUATION S/No. RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.22 2 Was the coverage and depth of the course adequate? 4.11 3 How well were the course materials and handouts designed and organized? 3.89 4 Was there was appropriate use of case discussion, role- play and group work etc.

used to aid understanding of the subject matter? 3.67 5 How useful were the concepts and skills presented relevant to my work. 4.22 6 The duration of the course was appropriate. 4.22 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter. 4.33 2 The trainer was effective in communicating ideas and concepts 4.11 3 The trainer was able to stimulate and maintain interest of the students. 4.22 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.33 5 The trainer-to-trainee ratio was appropriate. 4.22 6 Overall rating of the trainer 4.44 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning.

3.78 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.00 3 The class size was appropriate for learning to take place. 4.33

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrsingapore.net WHAT WOULD HAVE MADE THE SESSION MORE EFFECTIVE? 1. Sharing of experience WHAT HAVE BEEN USEFUL FOR YOU THAT YOU COULD APPLY AT WORK? 1. Handling difficult people at the workplace 2. Communicative skills 3. Interim staff, clients and others 4. Appropriate way to answer a call OTHER COMMENTS AND SUGGESTIONS: 1. On training program: - Enlightening session 2. On event organisation:

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com Handling Workplace Conflict Workshop – 23rd April 2013 Hotel Grand Pacific Trainer: Carina Tien PROGRAMME EVALUATION S/No.

RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.06 2 Was the coverage and depth of the course adequate? 3.94 3 How well were the course materials and handouts designed and organized? 3.71 4 Was there was appropriate use of case discussion, role- play and group work etc. used to aid understanding of the subject matter? 4.00 5 How useful were the concepts and skills presented relevant to my work. 4.06 6 The duration of the course was appropriate. 3.88 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter.

4.12 2 The trainer was effective in communicating ideas and concepts 4.24 3 The trainer was able to stimulate and maintain interest of the students. 4.06 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.18 5 The trainer-to-trainee ratio was appropriate. 3.94 6 Overall rating of the trainer 4.06 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning. 4.47 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.06 3 The class size was appropriate for learning to take place.

4.18

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com WHAT WOULD HAVE MADE THE SESSION MORE EFFECTIVE? 1. More roleplay 2. Longer session 3. 2-day course to allow practicing of the skills learnt WHAT HAVE BEEN USEFUL FOR YOU THAT YOU COULD APPLY AT WORK? 1. Be assertive when needed 2. Reminder to use the “I” technique 3. Techniques to solve conflicts successfully 4. Understanding different personalities 5. Dealing with hostile behaviours 6. Basic customer service skills OTHER COMMENTS AND SUGGESTIONS: 1. On training program: - Timing is just right - Typos, missing pages - Very good - Heavy overlap with materials from other courses 2.

On event organisation: - Very good

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hmskills.com Handling Difficult Customers – 26 February 2013 Hotel Grand Pacific Trainer: Carina Tien PROGRAMME EVALUATION S/No. RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.00 2 Was the coverage and depth of the course adequate? 3.92 3 How well were the course materials and handouts designed and organized? 3.77 4 Was there was appropriate use of case discussion, role- play and group work etc. used to aid understanding of the subject matter? 3.77 5 How useful were the concepts and skills presented relevant to my work.

3.77 6 The duration of the course was appropriate. 4.08 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter. 4.15 2 The trainer was effective in communicating ideas and concepts 4.15 3 The trainer was able to stimulate and maintain interest of the students. 4.15 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.15 5 The trainer-to-trainee ratio was appropriate. 4.23 6 Overall rating of the trainer 4.15 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning.

3.92 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 3.69 3 The class size was appropriate for learning to take place. 4.31

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hmskills.com WHAT WOULD HAVE MADE THE SESSION MORE EFFECTIVE? 1. More role play sessions WHAT HAVE BEEN USEFUL FOR YOU THAT YOU COULD APPLY AT WORK? 1. Role play sessions 2. Practical use of the skills OTHER COMMENTS AND SUGGESTIONS: 1. On training program: - 2. On event organisation: -

! !

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com Certified Trainer & Facilitator Module 3: Conduct & Facilitate Training 28th & 29th November 2012 Holiday Inn Singapore Orchard City Centre Trainer: Carina Tien PROGRAMME EVALUATION S/No.

RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 3.67 2 Was the coverage and depth of the course adequate? 3.67 3 How well were the course materials and handouts designed and organized? 3.50 4 Was there was appropriate use of case discussion, role- play and group work etc. used to aid understanding of the subject matter? 3.67 5 How useful were the concepts and skills presented relevant to my work. 4.00 6 The duration of the course was appropriate. 4.67 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter.

3.83 2 The trainer was effective in communicating ideas and concepts 3.83 3 The trainer was able to stimulate and maintain interest of the students. 3.83 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 3.83 5 The trainer-to-trainee ratio was appropriate. 4.17 6 Overall rating of the trainer 4.83 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning. 4.50 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.50 3 The class size was appropriate for learning to take place.

4.50

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com WHAT WOULD HAVE MADE THE SESSION MORE EFFECTIVE? 1. More role-plays for the sub-topics. 2. All topics were critical & very interesting. WHAT HAVE BEEN USEFUL FOR YOU THAT YOU COULD APPLY AT WORK? 1. All parts. 2. The program is exhaustive. 3. Presentation. 4. Material preparation. WHAT OTHER TOPICS WOULD BE OF INTEREST TO YOU OR YOUR ORGANISATION? 1. - OTHER COMMENTS AND SUGGESTIONS: 1. On training program: - Very interesting & adequately covered. It will be good to have the same trainer for the three modules to avoid repetition.

Some grammatical spelling errors in slides. 2. On event organisation: - Very well organized. Entrance music at the start could be more soothing than “electrifying”.

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com Handling Difficult Customers 14 August 2012 Hotel Grand Pacific Singapore Trainer: Carina Tien PROGRAMME EVALUATION S/No. RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.13 2 Was the coverage and depth of the course adequate? 4.00 3 How well were the course materials and handouts designed and organized? 4.00 4 Was there was appropriate use of case discussion, role- play and group work etc.

used to aid understanding of the subject matter? 4.00 5 How useful were the concepts and skills presented relevant to my work. 4.25 6 The duration of the course was appropriate. 4.25 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter. 4.38 2 The trainer was effective in communicating ideas and concepts 4.38 3 The trainer was able to stimulate and maintain interest of the students. 4.25 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.25 5 The trainer-to-trainee ratio was appropriate. 4.25 6 Overall rating of the trainer 4.50 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning.

4.25 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.25 3 The class size was appropriate for learning to take place. 4.25

A Singapore First! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com Time Management 29 May 2012 Hotel Grand Pacific Singapore Trainer: Carina Tien PROGRAMME EVALUATION S/No. RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.14 2 Was the coverage and depth of the course adequate? 4.07 3 How well were the course materials and handouts designed and organized? 4.00 4 Was there was appropriate use of case discussion, role- play and group work etc. used to aid understanding of the subject matter? 3.93 5 How useful were the concepts and skills presented relevant to my work.

4.07 6 The duration of the course was appropriate. 4.07 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter. 4.36 2 The trainer was effective in communicating ideas and concepts 4.29 3 The trainer was able to stimulate and maintain interest of the students. 4.36 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.07 5 The trainer-to-trainee ratio was appropriate. 4.36 6 Overall rating of the trainer 4.21 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning.

4.07 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.14 3 The class size was appropriate for learning to take place. 4.21

A HRSINGAPORE® Company! 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com Effective Presentation Skills (In-House) 21 December 2011 Shinryo (S) Pte Ltd Trainer: Carina Tien PROGRAMME EVALUATION S/No. RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.22 2 Was the coverage and depth of the course adequate? 4.22 3 How well were the course materials and handouts designed and organized? 4.22 4 Was there was appropriate use of case discussion, role- play and group work etc. used to aid understanding of the subject matter? 4.33 5 How useful were the concepts and skills presented relevant to my work.

4.56 6 The duration of the course was appropriate. 4.11 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter. 4.89 2 The trainer was effective in communicating ideas and concepts 4.78 3 The trainer was able to stimulate and maintain interest of the students. 4.44 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.67 5 The trainer-to-trainee ratio was appropriate. 4.44 6 Overall rating of the trainer 4.78 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning.

4.22 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.44 3 The class size was appropriate for learning to take place. 4.44

A HRSINGAPORE Company 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com ECTA In-House Full Day Training Customer Service 8 Apr 2011 Trainer: Carina Tien PROGRAMME EVALUATION S/No. RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.00 2 Was the coverage and depth of the course adequate? 3.92 3 How well were the course materials and handouts designed and organized? 4.00 4 Was there was appropriate use of case discussion, role- play and group work etc. used to aid understanding of the subject matter? 3.77 5 How useful were the concepts and skills presented relevant to my work.

4.15 6 The duration of the course was appropriate. 4.00 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter. 4.31 2 The trainer was effective in communicating ideas and concepts 4.23 3 The trainer was able to stimulate and maintain interest of the students. 4.08 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.08 5 The trainer-to-trainee ratio was appropriate. 4.23 6 Overall rating of the trainer 4.08 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning.

4.31 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.54 3 The class size was appropriate for learning to take place. 4.54

A HRSINGAPORE Company 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com WHAT WOULD HAVE MADE THE SESSION MORE EFFECTIVE? 1. More role plays & real-life examples WHAT HAVE BEEN USEFUL FOR YOU THAT YOU COULD APPLY AT WORK? 1. The Breakthrough Techniques & Telephone videos 2. Handling difficult colleague 3. Understanding behaviours and be assertive 4. Handling difficult students 5. Positive thoughts OTHER COMMENTS AND SUGGESTIONS: 1. Strong presenter

COURSE: Seminar on Achieving Customer Service Excellence COMPANY : Public Run TRAINEES : 23 TRAINER NAME : Ms Carina Tien DATE : 27-Oct-10 Section and Question 1 2 3 4 5 Ave.

Score Strongly Disagree Strongly Agree Max Score-5 Program Effectiveness 1) The course achieved its stated objectives 0 0 2 14 7 4.22 2) The coverage and depth of the course were adequate. 0 0 4 13 6 4.09 3) The course materials and handouts were well designed and well organised 0 0 4 13 6 4.09 4) The concepts and skills presented will be useful and relevant to my work 0 0 1 9 13 4.52 5) The duration of the course was appropriate 0 1 6 11 4 3.65 Instructor Effectiveness 1) The instructor had good knowledgement and practical understanding of the subject matter 0 0 2 8 12 4.26 2) The instructor was effective in communicating ideas and concepts 0 0 1 13 9 4.35 3) The instructor was able to stimulate and maintain interest 0 0 1 14 8 4.30 4) The instructor was able to use good illustrations, practical examples, case studies and other 0 0 2 9 12 4.43 teaching aids 5)The trainer-to-trainee ratio was appropriate.

0 0 1 12 10 4.39 Facilities Effectiveness 1) The training environment was conducive for learning 0 0 2 11 10 4.35 2) The teaching aids such as projectors, audio visual and training equipment were used 0 0 3 11 9 4.26 appropriately.

3) The class size was appropriate for leaning to take place. 0 0 3 11 9 4.26 Overall Assessment 1) Please indicate your overall rating of the Training course 0 0 0 14 9 4.39 It achieved its objective(Siti Norhidayu - Wanin Industries Pte Ltd) Dealing with customer effectively (Dan Loy - NTC Integration Pte Ltd) The video on handling difficult customer(Steven - Wanin Industries Pte Ltd) Dealing with customer effectively (Ng Siu Fen - NTC Integration Pte Ltd) Dealing with challenging customers/Body language(Ng Shelly - NTC Integration Pte Ltd) The trainer teaches well(Evelyn - ACE Training Pte Ltd) I liked the video case study & the focus on self awareness(Christine Tan - Xdel Singapore Pte Ltd) Duration of seminar(Siti Norhidayu - Wanin Industries Pte Ltd) More role play (Steven - Wanin Industries Pte Ltd) Prefer to have some role-play(Evelyn - ACE Training Pte Ltd) More case studies, materials, participation to learn from each other (Christine Tan - Xdel Singapore Pte Ltd) c) To be excluded Any other comments Good work! (Steven - Wanin Industries Pte Ltd) b) To be improved Technique to handle difficult customers (Tiew Yoon Li - Ya Kun International Pte Ltd) PARTICIPATION POST-COURSE EVALUATION SUMMARY Which features / topics of the course you like best / would like to see improvement / exclude? a) Like best:

COURSE: Seminar on The Art of Being Assertive COMPANY : Public Run TRAINEES : 20 TRAINER NAME : Ms Carina Tien DATE : 20th September 2010 Section and Question 1 2 3 4 5 Ave. Score Strongly Disagree Strongly Agree Max Score-5 Program Effectiveness 1) The course achieved its stated objectives 0 0 2 13 5 4.15 2) The coverage and depth of the course were adequate. 0 0 4 11 5 4.05 3) The course materials and handouts were well designed and well organised 0 0 4 13 3 3.95 4) The concepts and skills presented will be useful and relevant to my work 0 0 0 11 9 4.45 5) The duration of the course was appropriate 1 1 6 10 2 3.55 Instructor Effectiveness 1) The instructor had good knowledgement and practical understanding of the subject matter 0 0 2 10 8 4.30 2) The instructor was effective in communicating ideas and concepts 0 0 3 6 11 4.40 3) The instructor was able to stimulate and maintain interest 0 0 3 8 9 4.30 4) The instructor was able to use good illustrations, practical examples, case studies and other 0 0 4 9 7 4.15 teaching aids 5)The trainer-to-trainee ratio was appropriate.

0 1 4 9 6 4.00 Facilities Effectiveness 1) The training environment was conducive for learning 0 0 4 12 4 4.00 2) The teaching aids such as projectors, audio visual and training equipment were used 0 0 2 13 5 4.15 appropriately.

3) The class size was appropriate for leaning to take place. 0 1 4 8 7 4.05 Overall Assessment 1) Please indicate your overall rating of the Training course 0 0 3 12 5 4.10 The power of self talk (Wong Xiu Hui - Bestcoat Contract Services Pte Ltd) Dealing with conflict(Lim Sook Yee Debbie - Bestcoat Contract Services Pte Ltd) The interaction and activities with participants (Janette - Manifield Desing Consults ) Practical tests that shed some light into managing conflicts, being assertive(Grace Tham - Crystal Edge Singapore Pte Ltd) Analysis Tests(Yvonne Lau - Elite Interpreters Asia Pte Ltd) Allowed me to understand more about myself through the self assessment test(Aileen Low) Interactive Activies and tests ( Liz Rosagas - Affluent Trade Mangement Pte Ltd) The capacity of classroom ( Tan Chong Yee Daniel - Regency Steel Asia Pte Ltd) Getting away negative thoughts and try to think more postivie (Lim Sook Yee Debbie - Bestcoat Contract Services Pte Ltd) Longer sessions, perhaps full day for more in-depth ( Henry Tan - Tec-Hub pte Ltd) Sitting Arrangement(Nur Azirah Abdul Aziz - Al-lman Mosque) More Trainer-to-Trainee interaction(Irene - Affluent Trade Mangement Pte Ltd) c) To be excluded Any other comments I love this workshop but coffee break snacks could be healthier ( Jeline Loo - Crystal Edge Singapore Pte Ltd) b) To be improved The instructor (Tan Chong Yee Daniel - Regency Steel Asia Pte Ltd) PARTICIPATION POST-COURSE EVALUATION SUMMARY Which features / topics of the course you like best / would like to see improvement / exclude? a) Like best:

A HRSINGAPORE Company 89 Short Street #04-16 Golden Wall Centre Singapore 188216 Tel: (65) 63377516 Fax: (65) 63388487 www.hrmskills.com Corporate Makeover for Ladies 11 November 2009 Allson HOTEL TRAINER: Carina Tien PROGRAMME EVALUATION S/No. RATING OF TRAINING PROGRAMME Average Scores 1 Has the course achieved its stated objectives? 4.17 2 Was the coverage and depth of the course adequate? 3.83 3 How well were the course materials and handouts designed and organized? 3.67 4 Was there was appropriate use of case discussion, role- play and group work etc. used to aid understanding of the subject matter? 3.67 5 How useful were the concepts and skills presented relevant to my work.

4.17 6 The duration of the course was appropriate. 4.17 EFFECTIVENESS OF TRAINER 1 The trainer had good knowledge and practical understanding of the subject matter. 4.00 2 The trainer was effective in communicating ideas and concepts 4.17 3 The trainer was able to stimulate and maintain interest of the students. 4.00 4 The trainer uses good illustrations, practical examples, case studies and other teaching aids. 4.17 5 The trainer-to-trainee ratio was appropriate. 4.50 6 Overall rating of the trainer 4.17 EFFECTIVENESS OF TRAINING ENVIRONMENT 1 The training environment was conducive for learning.

4.17 2 The teaching aids such as projectors, audiovisual and training equipment were used appropriately. 4.00 3 The class size was appropriate for learning to take place. 4.33

Course Job Offers Evaluation & Salary Negotiation Code CS290809 Date 29-Aug-09 Day Sat Time 9.00am - 12noon Venue LR-C106 (Blk C, Level 1, Room 106) Lecturer Carina Tien The rating guide are as follows : 5 = Excellent 4 = Good 3 = Satisfactory 2 = Less than Satisfactory 1 = Poor SPEAKER'S EFFECTIVENESS RATE The speaker was well prepared and organised. 4.29 The speaker demonstrated competence in the subject matter. 4.35 The speaker used practical examples and/or demonstrated an understanding of practical issues. 4.41 The speaker was able to maintain interest and encourage participation. 4.35 The speaker was able to communicate ideas and concepts clearly.

4.47 SUBJECT AND CONTENT RATE The talk/workshop content met its stated objectives. 4.12 SUMMARY OF EVALUATIONS The talk/workshop content met its stated objectives. 4.12 The concepts/skills presented will be useful to me in my work and future career. 4.35 The content of the talk/workshop has enhanced my awareness and understanding of the subject matter. 4.41 The handouts and/or other materials were designed and organised to aid understanding. 4.41 PROGRAMME MANAGEMENT RATE Talk/workshop information given to participants was clear and helpful. 4.47 The talk/workshop administrative staff were courteous and helpful.

4.41 LOGISTICS RATE The room was already arranged and equipment in working order. 4.18 The refreshments served were of acceptable quality 4.24 1. What features/topics of the talk/workshop do you like best or think should be improved/excluded? a. Liked best The video and networking Session. The videos shown.

The material given. The material given and the extra information. The environment. The speaker was helpful. Useful to future job evaluation and career. SUMMARY OF EVALUATIONS

Course Job Offers Evaluation & Salary Negotiation Code CS290809 Date 29-Aug-09 Day Sat Time 9.00am - 12noon Venue LR-C106 (Blk C, Level 1, Room 106) Lecturer Carina Tien SUMMARY OF EVALUATIONS The speaker would speak about additional points that were not in our handouts. Video of interviewing. Activity (video watch). b. To be improved Time limit to be extended. The session was too short, extend 1-2 hrs more.

The duration can be extended so that all the exercise can be carried out. Having longer time. The session was too short. There was not enough time to cover all topics; seminar should be longer. Have more variety on food and refreshments, cakes etc. Time given was abit short.

Information about global. The session is too short. More time given. More time given. c. To be excluded Nil. d. Any other comments Should offer the workshop for fresh graduates or graduating students. To have session 2. 2. How did you come to know about this talk/workshop? RATE MDIS flyers 5 MDIS publications distributed at centers 10 MDIS SMS/Email/Website 9 Newspaper advertisement 0 Recommended by friend/colleague 1 3. Would you prefer to attend the seminar on: RATE Weekday Morning 1 Weekday Afternoon 5 Weekday Evening 12 Weekend Morning 15 Weekend Afternoon 5

Course Job Offers Evaluation & Salary Negotiation Code CS290809 Date 29-Aug-09 Day Sat Time 9.00am - 12noon Venue LR-C106 (Blk C, Level 1, Room 106) Lecturer Carina Tien SUMMARY OF EVALUATIONS Weekend Evening 0 4.

Other topics/subjects which are of interest to you: Topics on Leadership, Communication Skills. Topics on HR, Communication Skills. How to be ready for job interviews, cake-baking workshop, language, etc. Salary Negotiation Workshop Part II. Topic on Dos & Don'ts. 5. Do you have any friends or colleagues whom you think might be interested in our talks/workshops? Please give us their particulars and we will keep in touch with them.

Nil.

!