Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model

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Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
Engaging Tenants Workshop – BCNPHA RENT 2020

          Seniors Supportive Housing Model
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Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
WHO’S IN THE ROOM? POLL

1.    Have you taken a session or webinar with me before?

2.    Are you a CEO/Executive in housing, a housing manager, a front-line support worker, other?

     ABOUT WHOLE WAY HOUSE – VIDEO 1 min
Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
At Whole Way House we provide community building programs and tenant support services to 133
vulnerable seniors and veterans in the Downtown Eastside. We believe that when a person feels loved,
  cared for and is treated with dignity, they are able to thrive in their environment and connect in their
community. Our support services allow senior residents who are at-risk of homelessness to age well in
                              place in safe, secure and supportive housing.
Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
WHOLE WAY HOUSE SOCIETY

            WHO                                              WHAT                                                    HOW
    Whole Way House Society is a registered                                                               WWH secures units by partnering with the non
                                                   We provide tenant support services and community
Canadian charity based in the Downtown Eastside                                                         profit independent seniors housing provider in order
                                                    building programs for low income seniors in the
  of Vancouver, BC founded in 2013 by siblings                                                               to provide support for tenants in need, thus
                                                   Downtown Eastside who are transitioning out of or
 Jenny & Josh Konkin, who were managing their                                                             converting independent housing into supportive
                                                              are at risk of homelessness
grandparents SRO’s the Silver & Avalon Hotel and                                                          housing units gaining access for those in need.
  saw the need to address extreme isolation and
      loneliness amongst the marginalized.

                                                                                                        Tenant support staff are on site 7 days per week to
                                                    Our team works with BCH to house seniors from
                                                                                                        build trusting relationships, coordinate community
                                                    the Supportive Housing Registry waitlist into our
                                                                                                          resources and provide compassionate care to
                                                           secured supportive housing units.
                                                                                                                         vulnerable tenants.

                                                                                                        When seniors receive the support they need, they
                                                                                                        are able to age well in place and enjoy successful
                                                                                                           tenancy and a better quality of life. Those who
                                                                                                         require higher care do not slip through the cracks
                                                                                                                    and are moved accordingly.
Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
Metro Vancouver Homeless Count:
             Percent of Homeless Population are Seniors (55+)

9% in 2008                                   Our homeless seniors have
                                            nearly tripled since 2008 and
  16% in 2011                                 we are just scraping the
                                                    surface of the
       18% in 2014                                 Baby Boomers!

             21% in 2018                    In 2012, almost one in seven
                                             Canadians was a senior; by

                  24% in 2019                2030, that number will jump
                                                to nearly one in four!

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Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
WHY ARE SENIORS                                     HOW DOES WHOLE WAY HOUSE
BECOMING HOMELESS?                                  HELP SENIORS AGE IN PLACE?

            ➔ Unpaid rent (due to memory              ➔ Money management & budgeting assistance
              loss, accessibility to the bank,
              budgeting, affordability)               ➔ Access to food security & groceries
                                                      ➔ Coordinating with health authorities and case managers
            ➔ Home cleanliness & hoarding
                                                        for assessments, appointments, vital services
            ➔ Lack of food security                   ➔ Access local resources for medical, mental health and
            ➔ Decline in personal hygiene/self          addiction services, safety resources and tools
              care                                    ➔ House cleaning assistance
            ➔ Lack of social network/support          ➔ Proactive room checks to set residents up for successful
              system                                    tenancy
            ➔ No access to medical                    ➔ Daily social outings and activities
              appointments                            ➔ Regular exercise programs
            ➔ Unable to organize their                ➔ Transportation and/or coordination to special medical
              personal affairs, bills, paperwork,       appointments
              forms, etc                              ➔ Organizing personal affairs, bills, paperwork, forms,
            ➔ Vulnerable to scams and                   appointments etc
              thieves                                 ➔ Free emergency medical training for all staff and residents
            ➔ Don’t know how or who to ask              onsite
              for help                                ➔ Assistance with housing goals and needs
                                                      ➔ Regular room and wellness check ins               7
Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
Whole Way House conducted a survey of
  SRO buildings in the DTES.
  The goal was to gain insights into the current state of
  seniors living in the DTES.

  The survey covered 55 buildings,
  representing a total of 2,345 residents.

  The results: SROs and seniors
  housing across BC are struggling to
  provide seniors with the basic support
  services required to enable healthy,
  safe and dignified lives.

*NOTE: Informal survey performed by WWH volunteers. Polled
building managers for their best estimated answers regarding their   8
tenants. *Appendix A - SRO list attached
Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
SURVEY RESULTS
                     2+            Need                        Will Need
   Age 55+         Health       Support Now                  Support Soon
                   Issues        Require immediate support
                                          services
                                                              Will require support services within
                                                                          3 to 5 years

 43%             50% 47% 80%
    Have         Will require     Require                     Willing to
   Mobility       Assisted        Cluster                    move out of
   Issues          Living         Support                      DTES

 22% 79%                        39%                           38%                      9
Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
SENIORS WHO ARE HOMELESS HAVE DIFFERENT NEEDS

                                       We know that supporting seniors to age well in place

According to a recent                  is the best possible outcome for the senior, the

presentation done by                   landlord and health care system. Our model allows

Seniors Services Society:              the senior to have a sense of security because they
                                       are supported at home and is less costly on the
•   50% (vs 31% reported two or more   housing providers and the health care system.
    health conditions
•   45% (vs 36%) reported physical
    disabilities
•   53% (vs 47%) reported a medical
    condition
                                            Let’s create appropriate Seniors
•   31% (vs 54%) reported an
    addiction                               Supportive Housing to meet those needs
                                            and ensure we are providing client
                                            centered care, which will in turn create
                                            flow in the housing continuum.
Engaging Tenants Workshop - BCNPHA RENT 2020 - Seniors Supportive Housing Model
OUR PROGRAMS: PHYSICAL, EMOTIONAL & FINANCIAL WELLNESS
1-on-1 Tenant Support                   Financial Support                  Hospital Visits                        Super Smoothies
Access community resources,             Provide escorted trips to bank ,   Physical and emotional support         Promote social interaction and
health care, groceries, laundry,        budgeting assistance and           for residents that are hospitalized,   relationship building while serving
counsel, bedding, food and other        coordinate tax returns with        afraid and lonely.                     ultra-nutritious snack
support. Monthly room & wellness        volunteer accountants.
check ups.

Family Dinner                           Afternoon Outing                   Clean Team                             Seated Exercise
Building a sense of family and          Physical activity providing        Help residents, especially those       Physio-designed program to
belonging. Sharing a sit down,          residents with a guided            with mobility issues, maintain         promote increased strength,
family-style meal that is served.       opportunity to explore outdoors.   clean rooms.                           mobility and fun.

Free Shopping                           Community Garden                   Pet Therapy                            Crock Pot Cooking Club
In lieu of handouts, residents are      Promote activity outdoors and      Visiting dogs and fish tanks           Practical skills training and
given free tokens and opportunity       exposure to natural beauty.        promote peace and create               building a sense of pride, worth
to purchase preferred items.            Gardening provides hope.           connection, affection & fun.           and belonging.

Open Drop-In                            Free Haircuts                      Games                                  Holiday Meals
Books, games, movies and                Coordinate complimentary           Build meaningful and supportive        Celebrate Easter, Thanksgiving,
conversation with volunteers.           haircuts & beard trims with        friendships while enjoying coffee,     Christmas with friends & family
                                        professional barbers.              board games and conversation.          over a special sit down dinner.

Coffee Club                             Birthday Parties                   Movie Matinée                          Special Events / Activities
Offer hot coffee, tea, bagels and       Monthly event to congregate and    Popcorn, communal seating and a        Annual Family Picnic in the Park,
other breakfast items to give           celebrate residents birthdays so   great movie to promote social          PNE excursions, creating great
residents a great start to their day.   they know they are valued.         interaction and relaxation.            memories together to promote
                                                                                                                  health.                     11
Vital Tenant Support Services: One on One Support
Coordinating Health Care              Coordinating Health Care            Financial Support                   Housing Applications &
                                      Continued…                                                              Government Forms
Requesting case manager                                                   Pension/SAFER/OAS/GIS
assessments (for home support,        Ensuring tenant is                  application assistance              Applying for Government ID
OT, higher care, early                aware/understands their follow up
identification of dementia, stroke,                                       Provide safe escorted trips to      Bank account assistance
etc)                                  Coordinating pharmacy               bank
                                      deliveries/pick up                                                      Income Assistance/Disability/
Medical appointment reminders                                             Budgeting assistance                Pension/SAFER/OAS/GIS
                                      Working with Home                                                       application assistance
Requesting medical appointments                                           Coordinating rent payment
                                      Support                                                                 Assistance with housing
Providing more insight into                                               Coordinating access to free tax     applications for appropriate
baseline behaviour and changes        Ensuring residents have what        services                            housing along the continuum
                                      they need so home support can
                                      assist them (Ensure, yogurt,        Accessing Bloom Group Money         Requesting a case manager to
                                      shampoo, laundry soap,              Management program                  assess needs for higher care
                                      Depends, etc)

                                      More cooperation from residents

Food Security                         Hospital Care &                     Clean Units                         Reduce Vulnerability/
                                      Coordination
Arranging for prepaid meal                                                Regular room checks to identify     Heighten Safety Measures
accounts at the Evelyn Saller         Ensuring rent is paid during        any potential issues
Centre                                extended hospital stays                                                 Ensure their funds are safe
                                                                          Help residents, especially those
Assistance with groceries             Faster & smoother discharge:        with mobility issues, maintain      Identify elder abuse
                                      Coordinating with hospital staff    clean rooms by providing shared
Coordinating meal replacement         before discharge to ensure after    supplies, volunteer groups, light   Community Meetings/Open
                                                                                                              Forums
purchases from local non-profits      care is in place & prevent          support
                                                                                                              24 hour tenant checklist 12
(Ensure)
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One on One Support – Case Manager Coordination examples

                     Because these residents are now engaged
                     with support services, they are able to
                     access their health resources, making them
                     healthier physically, mentally and
                     emotionally, which allows them to stabilize
                     and remain in safe and secure housing.

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HOW OUR PARTNERSHIP WITH BC HOUSING & HOUSING NPO
         IS SUCCESSFUL

                              97%
As rooms turned over in
2018, we have helped
house 40 new vulnerable
                                            Because these residents are

                              RETENTION
seniors - 39 have remained
housed.                                     now engaged with support
                                            services, they are healthier

                              RATE
                                            physically, mentally and
 When seniors are
 supported in their home,                   emotionally, which allows
 they have a sense of                       them to stabilize and remain in
 security, safety and                       safe and secure housing.
 belonging and they don’t
 fall through the cracks or
 end up in hospital due to
 fear.                                                                        15
How Support Services Help:                                                                                           Positive Outcomes
Avalon Hotel Case Study
                                                                          • A drastic decrease in negative turnover

                                       90%                                  and an increase in positive move-outs
                                                                                                                                           EMERGENCY CALLS TO 911

  98%                                  Calls to 911: 90% les s
                                                                            along the housing continuum

                                                                          • 84%    decrease        in       police   incidents,
                                                                                                                                  300

                                       than in s urrounding
                                                                                                                                  250
  Building infractions:
                                                                            violence or other altercations (six in 2010                                                         2013
  Damage reduced by                    S RO’s
                                       During our time at the Avalon,       vs. one in 2014), saving thousands of
  98% in under 4 years                                                                                                            200
                                                                                                                                                                                2014
                                       our average number of calls to       dollars in emergency calls to 911 and
  Bylaw infractions reduced from       911 was 24 per year, compared                                                              150
  136 down to 3 in under 4 years.      to a s hocking 150-250 calls in      dispatched officers                                                                                 2015
                                                                                                                                                       5
  Instead of causing damage,           neighbouring S RO’s .              • 98% decrease by-law infractions from                  100                  4
  residents began taking care of                                                                                                                       %
  their homes.                         ●    Created a culture of            2010 to 2014.
                                            s upport, dignity and                                                                 50
                                            res pect through our          • Increase in participation and cooperation
    ●     When given res pect and           s upport s ervices and          with      medical      and        mental    health      0
          treated with dignity,             community building
          res idents wanted to              programs .                      programs and support workers.
          contribute to the care and   ●    By addres s ing s ocial       • More than 1200 resident volunteer shifts                    AVALON   WEST BALMO   REGENT   COBALT
          upkeep of their homes .           is olation, we obs erved a
                                            s ignificant reduction in       served,     creating        a    less    dependent                         RAL
    ●     More cooperative with
                                            negative and harmful
          room and building                                                 community capable of self-government.
                                            behaviours , which directly
          maintenance; les s likely         led to fewer emergency        • Over 25 residents received assistance to
          to vandalize the building.        calls .
                                                                            find      employment,            continue     their
    ●     Pos itive attitude change    ●    VPD commented on the
          towards building                  s ignificant difference in      education or enrolled in Alcohol and
          management and city               911 call vol compared to                                                                                         Appendix B
                                                                            Drug recovery programs.
          and fire ins pectors .            s urrounding S RO
                                            buildings .
SUCCESS STORIES
                                                          With the help of BCH, we were able to help Alfie move here
                                                          from Oppenheimer Lodge, where he was being victimized.
                                                          When we went to pick him up, all of his belongings and
                                                          money had been stolen. He is so happy to live here, where
                                                          he is safe and has access to food security & pet therapy,
                                                          which helps his anxiety. He thanks us daily.

                                                          “This is one of the best places I’ve lived and that has a lot to do
                                                          with the people that live and work here. The staff are always
                                                          happy and willing to help... The whole building is peaceful and
                                                          feels like a family, it makes my days enjoyable.”
                                                          Robert
                                                          August 2018

During room checks, Philippe pulled up a chair for us to chat and told
us, proudly, how he makes his bed everyday, cleans the floors and
keeps everything neat and tidy.
According to Philippe, our kindness encourages him to share
generosity of spirit with others in the world.
Philippe
January 19, 2019                                                                                                                17
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OUR MISSION AT WHOLE WAY HOUSE

        Supporting the vulnerable and isolated on their journey of healing
        in a safe and welcoming community
        equipping them to recognize their inherent worth and purpose.

Unconditional Love                                 Integrity                                          Compassion
No matter a person’s status in life, we practice   No matter the circumstance, we uphold              We strive to provide care that is warm,
unconditional love, by treating others with        standards of honesty, transparency and             empathetic and understanding because we
dignity, providing opportunities and setting       responsibility to those that we serve and those    know that every person has a story.
people up for success by upholding clear           who serve with us. Through these practices
boundaries and standards.                          we build trust and provide safe and consistent
                                                   programming.

Hope                                               Health                                            Relationships
We believe that a better future is possible and    We take a holistic approach to healing through    We foster supportive relationships to build
attainable for all through faith.                  addressing physical needs, accessing medical      healthy communities where individuals can
                                                   care and providing emotional support.             thrive.
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WHY DOES OUR SENIORS SUPPORTIVE HOUSING
STRATEGY WORK TO PREVENT HOMELESSNESS?

                                                                                PROMOTES GENERAL
             BUILDS TRUST                SUCCESSFUL TENANCY
                                                                                    WELLNESS

• Our team is onsite 7 days per      • CONSISTANCY: Tenant support        • CHARISMA: Community building
                                                                            programs keep seniors active
 week.                                workers work alongside residents      which reduces the rate of decline
                                      to promote positive home              physically and mentally.
 Our programs and staff are
                                                                            They are visible and staff can
 consistent which makes them          environment.                          advocate on their behalf when
 familiar.                           • CHARACTER: Set tenants up for        there is a concern about their
                                                                            health or wellbeing
 Seniors become more cooperative      success through case planning       • Creates a sense of home and
 and allow support workers to         and regular wellness checks.          belonging.
                                                                          • Seniors can feel safe and cared
 provide the assistance they need.    Ensuring they do not slip through
                                                                            for.
                                      the cracks.                           Their voices are heard and they
                                                                            are seen.
Whole Way House – Meal Delivery Program

COVID-19 Response
●   SENIORS MEAL DELIVERY PROGRAM – VIDEO 1 min

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COVID-19 PANDEMIC RESPONSE - POLL

1.   Do you feel you were able to support residents during COVID-19 in a meaningful way?

                         •   Yes, we got creative and they knew we were there to help
                                 •   Sort of – I feel we could have done more
                     •   No, we didn’t feel equipped or have the right resources to do more

2.   Do you think your residents feel supported and cared about during this time?
               •   Yes, we have made an effort to let them know we are here to help if they need it.
                             •   Unsure, we haven’t had much contact with them.
                    •    No, we didn’t feel equipped or have the right resources to do more
Whole Way House – COVID-19 Response

    Top Barriers to Safety/Self-Isolation
    for Low-Income Seniors
                                                              ●    So much information, don’t know
                                                                   who/what to believe
●   Can’t stock up on essential items (food)
                                                              ●    Scam artists/Conspiracies
●   Need to take transit
                                                              ●    It’s all so confusing
●   Stand in food line ups
                                                              ●    Adjustments are hard
●   What else?
                                                              ●    “But I’m not sick”

                    ●   No one to help with virtual appointments
                    ●   No family/friends close by or capable of bringing
                        food/essentials
                    ●   Don’t know who to ask                                                        24
Whole Way House - Seniors Meal Delivery Program Recipients

                                                             25
Whole Way House – COVID-19 Response

Be in the Know

How to educate seniors:                     What do they need to know:

 ● Is it applicable?                         ● What applies to their life?
      ○   How does it impact their lives?    ● Is it pure fact or is it
 ● Is it understandable?                       convoluted/hearsay? Keep it clear
      ○   Have you used language and           and simple!
          images they relate to?             ● Does it help or hurt?
      ○   Different buildings = different
          needs
                                             ● Does it spread fear?

                                             ● Type of signage and language is
                                               powerful
                                                                                   26
Whole Way House – COVID-19 Response

Spreading Hope, Not Fear
Strategies for keeping hopes up and “buy in to stay in”.
This is one of the most important elements, because if they don’t believe in the program, then
we are defeating the purpose. There needs to be a level of trust in order for them to receive
help.

We know that HOPE is a key element to health as well as getting through any hardship, so this
became one of our key focuses during our Meal Delivery Program.

  ●        Weekly Trivia with prizes
  ●        Succulents for Seniors
  ●        Notes of Hope Campaign
By Jenny

                                                                                                 28
Whole Way House – COVID-19 Response

Succulents for Seniors

                                        29
Whole Way House – COVID-19 Response

Notes of Hope Campaign

                                       30
What’s our
goal?

• To help seniors age well in
  place

• To improve quality of life

• What else?

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Big (and small) ideas!
• If I was the Program Coordinator I
    would…
•   Some of the issues I see are…
•   It would be really helpful if…
•   If I had unlimited hours in the day I
    would…
•   If money weren’t an issue I would…

• What else?

                                            32
How do we build
trust?

 • What are some key factors
   to building trust in any
   relationship?

                               33
PROVIDING COMPASSIONATE CARE & A SUPPORTIVE COMMUNITY

                                                        35
THANK YOU

            Contact:
         Jenny Konkin,
  President & Co-Founder
       (p) 604.825.1624
(e) info@wholewayhouse.ca
(w) www.wholewayhouse.ca
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