Essential Oils Unlocked PJ Hanks dōTERRA Team Membership Benefits Explained
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Essential Oils Unlocked
PJ Hanks dōTERRA Team
Membership Benefits Explained
Welcome
Thank you for wanting to learn more about the benefits of having a dōTERRA
membership. As you go through this ebook, you are welcome to download any forms
and copy links and materials in this course that you may need later to maximize your
membership benefits. However, I ask that you not copy the content of the ebook for
purposes of creating your own course without permission.
Some Important Details
Types of Accounts
There are two types of accounts in dōTERRA. One is a Wellness Customer and the
other is a Wellness Advocate. The main difference between these accounts is that
customer accounts cannot enroll someone in dōTERRA nor receive a check from
dōTERRA. Wellness Advocates share the oils and enroll others and are compensated
financially by dōTERRA. Wellness Advocates include those who share casually and
earn enough to pay for their monthly product purchases, those who share on a part-time
basis and earn a part-time income, and those who share and build dōTERRA as a full-
time business and earn enough to have financial freedom. Both types of accounts get
25% off purchases and get to participate in various specials that dōTERRA offers. See
the following chart for more details on the two accounts.
1
How to Update Your Information (address, etc.)
You may find that you want to update your phone number, address, or email address in
your dōTERRA account. If you enrolled as a Wellness Advocate and plan on sharing
dōTERRA with others, you can follow these same steps to update your website
information. (Wellness Advocates receive a replicated website to share with others and
you can include your photo and a short information piece about yourself.)
How to update profile and website info:
1. Go to www.doterra.com
2. Click Login and type in your id and your password. (If you don't know your id
or password, please contact the person that enrolled you.)
3. Click Login. If this is the first time you're logging in, you may be asked to
verify your information. If so, follow the steps to do so.
2
4. Click on your name in the upper right and a menu will appear, choose
Account Profile.
5. Click on Edit (pencil) for My Profile, My Website, or My Business
6. Make changes as needed (or upload photo if you're a Wellness Advocate)
7. Click Save
8. You can explore the site if you would like, when you're done, click on your
name again and choose Logout.
Check it out!
How to See Previous Order Information
For more information about how to see your previous orders, see these instructions
from dōTERRA.
https://www.doterra.com/US/en/access-previous-orders
Basic Terminology
Every organization and company have phrases, acronyms, and words that are used that
may not be familiar to new people coming into the company or who have never heard of
the company's products. dōTERRA is no different. You may start hearing phrases like
"Dilute before use," or "citrus oils are cold pressed," or even "CPTG."
You will find it helpful to review this chart of some of the terminology used among
dōTERRA members. See how many you already knew.
34
PLACING ORDERS AND
EARNING FREE PRODUCTS
What is PV
PV stands for product value. Each dōTERRA product has been assigned a value. The
product value (PV) may not necessarily equal the dollar amount of the product.
Essential oils and most of the supplements have product value and dollar price as
equal. However, the price of diffusers does not equal the PV assigned to them, as do
some of the collections and other products. When specials are offered in dōTERRA,
such as earning free product for a 200PV order, you have to note the PV value of the
products you are ordering and not the dollar amount. There is an area in the shopping
cart where you can see the PV of your order.
Product value also matters to those who are participating in the Loyalty Reward
Program (LRP) program. This is dōTERRA’s subscription/monthly service. When you
are on the LR program and purchase monthly and when your order is over 50pv you
earn points or PV from dōTERRA. You can accumulate these points and use them to
redeem for free product. dōTERRA products that do not match PV to dollar price (such
as diffusers) cannot be purchased with point redemption. Many of us use our
accumulated points to purchase the more expensive oils such as Rose, Melissa, and
Jasmine.
Types of Orders
The biggest benefit of a dōTERRA membership is that you get wholesale pricing for the
entire year of your membership. By the way, your account will automatically renew for
another year when you place your first order after your anniversary date. On that
renewal order you will be charged $25 for your next year of membership and dōTERRA
will include a free bottle of peppermint essential oil for your renewal!
5Your wholesale cost of all the dōTERRA’s products is 25% off of the retail price. If you
would like to see the latest product catalog online here is the link:
http://media.doterra.com/us/en/brochures/product-guide.pdf
As a member you have a choice of placing two different orders. Regardless of the type
you choose, your wholesale pricing still applies. One order type is the One-Time Order.
This works best for those who do not want to order on a regular basis and aren't
interested in earning free products as a loyal customer. If you are not on the Loyalty
Reward Program, one-time orders can be used for dōTERRA’s occasional special offers
such as when they offer something free for a 200 PV order. And, they can also be
placed for items that are available as limited time offers such a holiday products.
The second type of order is the Loyalty Reward Order (LRO). This is dōTERRA’s
monthly subscription order and it has the benefits of earning points for your orders that
can then be used to redeem for free product. (If you plan to share the oils with friends
and want to receive compensation from dōTERRA, you need to place loyalty reward
orders of 100PV minimum each month.) The LRO has the most benefits. One of the
next sections covers the details and benefits of this type of order.
Here is a link the detailed description from dōTERRA. If you plan to get all the benefits
of the Loyalty Reward Program, you will want to read through this one-page flyer.
https://www.doterra.com/US/en/flyers-loyalty-rewards-program
How to Place a One-Time Order
If you want to place a One-Time order on your account, you can do so following the
steps below. As a dōTERRA member you can purchase all of the products at the
wholesale price of 25% below retail pricing. If you have already set up your orders on
the Loyalty Reward program, there may be occasion when you do a one-time order. For
example, when you want to order some brochures. However, as an LRO participant,
you do not earn any points for products ordered on a One-Time order.
6How to place a one-time order:
1. Go to doterra.com
2. Click Login and type in your id and your password. (If you don't know your id
or password, please contact the person that enrolled you.)
3. Click Login.
4. Choose Create New One-Time Order
5. Click Shop on the Menu bar.
6. Select the Category of products
7. Find the product you want and add it to the cart.
8. Continue to shop for the products you want.
9. When you are ready to finish your order, click on the Cart on the Menu bar.
10. Select Review One-Time Order
11. Complete all the information needed to complete your order
12. Select Proceed to Check out and finish all the payment information and finish
the order.
If you need any assistance, call Member Services at 800-411-8151, or go to
doterra.com and click on Click to Chat.
How to Set Up a Loyalty Reward Order
To set up a Loyalty Reward for the first time:
1. Login to your account at www.doterra.com
2. Click on Create New LRP Order
3. Pick the date you want the order to ship (you can change this each month).
4. Add items to your cart
5. Verify your shipment information
6. Add your payment information.
7. Save the order or click Process Now.
7How to Edit a Loyalty Reward Order
To learn how to edit the items in your Loyalty Reward order or to update the process
date, watch this short video:
https://youtu.be/CL6aEwOI2O8
To learn how to add or delete items from your Loyalty Reward order, watch this short
video:
https://youtu.be/8DZF0mC50Gw
To learn how to edit the shipping or payment information for your Loyalty Reward order
watch this short video:
https://youtu.be/fFb5AxTex4k
To learn how to get additional discounts on supplements through the Loyalty Reward,
order watch this short video:
https://youtu.be/56L6L9JYOVk
To learn how to review and process your Loyalty Reward order, watch this short video:
https://youtu.be/XsKgKye6_z8
To learn how to sign up for text reminders about your Loyalty Reward order, watch this
short video:
https://youtu.be/PWALmRHDZZ4
If you have more than one Loyalty Reward set up, you can easily delete one of them by
editing the order and from the Cart, select Delete This Order in the bottom left of the
cart. The only way to delete your main Loyalty Reward order/template is to call Member
Services at 800-411-8151. (Make sure you have redeemed any points you have earned
before doing this.) Deleting a LRO template will erase any earned points and any
advancement you have made in the LRO percentage process. For example, if you have
been placing an LRO for over a year and your order has exceeded 50 PV each month,
then you will be earning 30% back on each order. If you delete your LRO template by
8calling Member Services you lose your 30% back benefit. If you re-start an LRO later,
you will start over again at 10% and will need to earn your way back to 30% over the
course of another year.
The Importance of Checking the Box!
Make sure you are marking the box in your order for Personal Consumption when you
place your order!!
The ONLY reason to leave this box un-marked is if you are buying oils at wholesale and
selling them at retail. Then dōTERRA collects the extra sales tax for you.
IF YOU are NOT reselling products at RETAIL - then you SHOULD mark this box.
Otherwise, you are paying a higher tax rate on your order!!
How to Redeem Free Points
Product points accumulate from each LRO (loyalty reward order) you place. The
percentage of product points that you earn (ranging from 10 to 30 percent) depends on
the type of enrollment kit you purchase when you enrolled. Product point percentages
will grow every quarter until you reach a maximum of 30 percent. Additionally, when you
place your order online, you earn 100 percent of your shipping costs back as points.
The dōTERRA Loyalty Rewards Program (LRP) provides free product credits (points)
for monthly purchases ordered on the program. As a participant in the Loyalty Rewards
Program, you will immediately begin to earn points that can be used as cash to
purchase dōTERRA products. The longer you participate, the more points you can
earn—up to 30% of your total monthly Loyalty Rewards purchases!
To have your points applied to an order, you can do it in your Shopping Cart.
Points will be redeemable 90 days following enrollment. If the LRP (loyalty reward
program) is cancelled before 60 days, as a new Wellness Advocate you will not
receive points awarded. (Points earned through an incentive, can be redeemed
prior to the 90 days.)
9SRP (shipping reward programs) points will expire based on the same expiration
schedule as LRP points and will be added to accounts during the commission run
approximately 15 days after the end of each month.
Some terms & conditions regarding the Loyalty Rewards Program:
• Minimum monthly Loyalty Rewards order of 50 PV to earn points
• Orders with a minimum of 1 PV* will maintain both Loyalty Reward level (%) and
previously accrued points
• No maximum monthly points accumulation limit
• Reward points expire 12 months from the date of issue
• Reward points can be used to purchase full PV products only
• Reward points can be redeemed by phone (1-800-411-8151) or online in the new
shopping cart
• Redemption orders have no PV
• A redemption fee of $3, applicable taxes, and shipping and handling charges will
apply
• Must be an LRP participant for 60 days before reward points can be redeemed
• All reward points and percentage will be immediately cancelled with LRP
cancellation
• Reward points have no cash redemption value and are non-transferable
• Products purchased with LRP points are not for resale
• Cancellation of LRP order must take place over the telephone by calling Member
Services at 1-800-411-8151
• Loyalty Rewards orders must exceed 50 PV per single order to earn Reward
Points.Loyalty
• Rewards orders must exceed 50 PV per single order to advance Loyalty Reward
levels (%).
How to See How Many Points You Have
1. Login to your account at www.doterra.com
2. Click on your name at top and Account Profile.
103. Scroll down and on the right side you’ll see Reward Points as well as the
percentage accrual rate.
How to Redeem Your Points on a One-Time Order
1. Login to your account at www.doterra.com
2. Click on Create New One-time Order
3. An empty cart will appear, choose Shop Products and the category of what you
want. Locate the item you want and choose Add to Cart.
4. Continue adding items to the cart, when you want to view the cart and apply
points, click the cart icon in the upper right corner and choose Review One-Time
Order.
5. Verify that the For Personal Consumption check box is selected.
6. The amount of remaining points you have that can be applied to product is in the
middle of the cart.
7. To apply the points to a product, select the down arrow next to the product for
Use Product.
8. When you’re finished and ready to complete your order, make sure all of the
information for shipping and payment is complete and click Proceed to Checkout
9. Review the order and click Process Now.
How to Redeem Your Points on a Loyalty Reward Order
This video takes you through how to redeem your points on a Loyalty Reward Order:
https://youtu.be/lmC7uaeSoJk
A Few Other Available Items to Purchase
As you start using essential oils you may find it helpful to put an oil in a roller bottle
and dilute it with fractionated coconut oil (FCO). Or, perhaps you will want to make
recipes using essential oils to make your own cleaning products for around the home
and office and need spray bottles. Perhaps you're wondering where you can find these
items to purchase. dōTERRA has some DIY (do-it-yourself) items you can purchase on
your order such as roller bottles, pumps for the fractionated coconut oil, and even key
11chains to make it easy to carry around small amounts of your favorite oils. You will find
these products under Shop Products > Other Products > DIY Accessories. If you need
assistance finding them and adding them to your cart, reach out to the Wellness
Advocate who enrolled you or who is helping you learn.
Occasionally dōTERRA offers some limited time offers (usually at holidays such as
Mother's Day, Father's Day, Convention, and Christmas). You'll find these products
(after logging into your account) on the Products menu, under Other Products >
Special Offers. You will usually find these announced on our team Facebook Group
(EOU Gathering Place).
Shipping Rewards
dōTERRA gives you back your shipping costs in points!
The Shipping Rewards Program helps a Wellness Advocate or Wholesale Customer
earn free product points that can be used toward purchasing orders. Any Wholesale
Customer or Wellness Advocate can earn Shipping Reward Program (SRP) Points in 3
ways:
• By placing any online order
• By placing a Loyalty Rewards (LRP) or enrollment order
• By placing an online LRP or enrollment order .
ONLINE ORDER --> 50% of shipping in SRP points
OR
LOYALTY REWARDS ORDER (LRP) or ENROLLMENT ORDER --> 50% of shipping
in SRP points
OR
ONLINE LRP or ENROLLMENT ORDER --> 100% of shipping in SRP points
Any online or automated order placed by a Wellness Advocate or Wholesale
Customer will receive 50 percent of the value of the shipping costs in Shipping Reward
Program (SRP) points.
12Any Loyalty Rewards or enrollment order placed through our member services line will
receive 50 percent of the value of the shipping costs in SRP points. If a Loyalty
Rewards or enrollment order is placed online* the consultant or member will receive 100
percent of the shipping costs in SRP points (in essence, free shipping). An online or
automated order is an order placed by a Wellness Advocate or Wholesale
Customer online through their back office that remains untouched by a customer
service agent.
AVAILABLE RESOURCES
Third Party Resources
When I first started using essential oils, I was like a sponge wanting to learn as much as
I could about them. Perhaps you are like that. I bought all kinds of books and studied.
There are a handful of resource books that I feel are worth having and would like to
share those with you here on this video. https://vimeo.com/335761636
doTERRA University
As a member of dōTERRA you are now part of a group of millions of people who not
only want to learn about essential oils but many also want to know about how to enjoy
the benefits of good health. dōTERRA Corporate has teams of individuals that do all
types of research on not only essential oils but also on health and wellness products
and practices. They also are very committed to providing education about the products
and about self-care. On the dōTERRA website there is an area called doTERRA
University where so much of this education and research is provided. The best part is
that there is no cost for you to access and learn this information.
Check it out at https://www.doterra.com/US/en/university/living. Pick one of the topics
and spend 5-15 minutes learning more about it.
13Team Resources
One of the best benefits of being part of dōTERRA is being part the community. Not
only are you now part of a worldwide family of individuals who use the essential oils and
products for improved and supported health and wellness but you're also part of smaller
groups or teams that each provide education, support, and a smaller community of
individuals. My husband, Cliff, and I joined doTERRA in 2011 and in addition to using
the products to support our family's health issues we started sharing the products to
help others and have built a substantial team or family of individuals. Even though we
may not have personally shared with you, you were introduced to doTERRA by
someone in our "tribe." We're so glad you're part of it. We have named our group
Essential Oils Unlocked because myself and my business partners are committed to
unlocking and educating those on our team about not only doTERRA products, but also
about health and wellness as well. I want you to unlock your potential and be a light to
the world!
Our team education includes:
• this ebook
• email campaigns on health topics such as daily habits, detoxing, etc.
• a Facebook group called EOU Gathering Place where you can post questions, get
product tips, learn about events, and participate in giveaways
• a Facebook group dedicated to DIY green cleaning and organizing tips for the
home and office
• occasional local team events and training
If you're not already participating in any of these opportunities and want to be part of
them, reach out to your Wellness Advocate or doTERRA mentor or email
pjhanks@gmail.com and I'll connect you.
14ABOUT DOTERRA
Co-Impact Sourcing
One of many things that is great about being a member of dōTERRA is its commitment
to the essential oil industry and to the farmer's, harvesters, and distillers who make it
possible to have such high quality products. Please go to this link, watch the video that
is there and read about dōTERRA’s co-impact sourcing program. As a bonus, click on
one of the oils linked at bottom to learn more about dōTERRA’s project regarding that
essential oil. Please share in the comments something you learned.
https://www.doterra.com/US/en/difference-co-impact-sourcing
One of many things that is great about being a member of dōTERRA is it's commitment
to the essential oil industry and to the farmer's, harvesters, and distillers who make it
possible to have such high quality products. Please go to this link, watch the video that
is there and read about dōTERRA’s co-impact sourcing program. As a bonus, click on
one of the oils linked at bottom to learn more about dōTERRA’s project regarding that
essential oil.
https://www.doterra.com/US/en/difference-co-impact-sourcing
Healing Hands Foundation
dōTERRA’s charity organization, the Healing Hands Foundation, works to bring healing
and hope to the world. The Foundation has many worthwhile projects it is involved.
Many of the dōTERRA members participate in various ways in supporting this
Foundation. You can contribute as well. Click on this link and read about this
Foundation and choose one or two of the links provided to learn more about a couple of
the projects the Foundation is working on.
https://www.doterra.com/US/en/healing-hands-foundation-about
15Global Botanical Network
dōTERRA has exclusive contracts for about 84% of our essential oils. To learn more
about these contracts, go to the link and watch the short video and read the short
article.
https://www.doterra.com/US/en/difference-global-botanical-network
doTERRA Founding Executives
When asked about as to how essential oils companies compare to dōTERRA, I simply
tell people to research the executives and founders of each company. dōTERRA was
founded and is run by seven outstanding individuals. Using this link, check out who they
are and read a little bit about one or two of them.
https://www.doterra.com/US/en/about-executives
THANK YOU
Thank you for choosing to be a member of dōTERRA and for purchasing products.
Hopefully, the lessons provided in this course have helped you learn more as to how to
benefit the most from your membership. All of the leaders of the Essential Oils Unlocked
team hope that you will continue to learn. If you're interested in more courses, please let
your mentor or Wellness Advocate know. Please share in comment any thoughts you
have about this course.
Welcome to the team and the family
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