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Franchise Information Report
AFTER READING THE INFORMATION IN THIS REPORT, CONTACT:
Franchising Representative:
Emmett Dennehy
Direct: (952) 283-3447 | Toll-Free: (866)261-2030, Ext 2 | info@newuses.com
No re-use or re-distribution of any of these materials is allowed without the express written consent of New Uses®, LLC
Copyright © 2014 All Rights Reserved by New Uses, LLC
Franchise Information Report
THANK YOU FOR YOUR INTEREST
The following information covers more details than what you may have already seen on our website. It will give
you a concise overview of the highlights of our Franchise Business Opportunity. You will receive considerably
more detailed information in our Franchise Disclosure Document (FDD) when you complete and return our
New Uses Initial Application.
If you experience any difficulty in using the link to complete your New Uses franchise application, please email:
info@newuses.com with your contact info - including daytime phone number - or preferably, call us at (952)
283-3447 during business hours.
TABLE OF CONTENTS
What is New Uses............................................................................................. 3
Benefits of Resale............................................................................................. 4
Why a Franchise............................................................................................... 4
How Will I Know What To Buy.......................................................................... 5
Training............................................................................................................. 6
Operation/Field Support.................................................................................. 6
Point of Sale (POS) Computer System........................................................... 7-8
Store Fixture & Design Vendor......................................................................... 9
Store Size & Location...................................................................................... 10
Initial Investments.......................................................................................... 10
Financing & Business Plan.............................................................................. 10
Our Management Team............................................................................ 11-12
6 Easy Steps.................................................................................................... 13
How to Learn More........................................................................................ 14
Getting Started............................................................................................... 14
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Franchise Information Report
WHAT IS NEW USES?
New Uses strives to provide today’s consumer with a way that they can buy and sell their unwanted household
items. We pay our customers CASH on-the-Spot to purchase nice “gently-used” artwork, furniture, home decor,
kitchen, and various other household related items all merchandized in clean and organized stores.
New Uses resale stores create an opportunity for customers to sell their no-longer-needed items and get paid
CASH on-the-Spot. This service allows our customers to enjoy safe, good quality, gently-used items at a very
competitive price. Unlike traditional consignment shops where you may wait weeks or months for payment,
New Uses pays our customer on the sport for every item we accept. Items must be clean, safe, working and in
ready-to-sell condition. The amount we pay is bases on the Brand, Style, Condition and Demand for each item.
We may pass on items based on condition, inventory levels or past sales experience. Our product focus is to
offer our customer “Ultra-High Value” gently used merchandise at substantial savings to buying the item new.
At New Uses, customer satisfaction is guaranteed! We always maintain a pleasant shopping atmosphere and
take an honest approach when buying items from our customers. We are committed to giving all of franchise
owners the support they will need to succeed at New Uses.
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Franchise Information Report
BENEFITS OF RESALE
• The Very BEST Value - In this “new economy,”
families are looking to make their dollars go
further - by shopping at New Uses, they can
get high-quality, brand-name equipment and
furniture in great used condition for the lowest
possible cost. . . even lower if they bring in items
to sell to us that they have grown tired of. . . think
of it as a “trade-in.”
• Superior Gross Profit Margins (GPM) - Traditional
retailers are lucky to get a 25% GPM - New Uses
is currently running about 60% + GPM - so for
every $1 in sales, traditional retailers have 25 cents left over to pay bills with whereas New Uses stores have
about 60 cents. . . and that’s a huge advantage!
WHY A FRANCHISE?
• Proven Business Operating System - Avoid years of trial and error - reduce costly mistakes - maximize the
potential of this business much sooner - shorten your learning curve - stack the odds in your favor. . . How
successful do you want to be?
• Proprietary Point of Sale System (POS) - Specifically designed for the RESALE of home goods - our POS has an
automated touch screen BUY Matrix with categories and brands built in - bar coded price tags and integrated
high speed credit card processing for faster customer service and far less human errors. This is an inventory
management/cash flow tool that really helps to measure and manage the business to its fullest potential - truly
one of our most potent “secret” recipes.
• Full Comprehensive Training - We teach you our proven business operating system so you can teach your
managers and staff.
• Store Opening Assistance - We have proven vendors already in place to get you the best pricing and great
service on everything you need for your store’s design and build-out: Fixtures, equipment, interior/exterior
signage, credit card processing and proprietary Point-of-Sale system.
• Professional Advertising/Marketing support - Put your business on the map in a big way. . . even before
your Grand Opening. We make available to you: professionally designed templates, advertising materials and
marketing programs that can be customized to your business location. This helps you to acquire the inventory
needed to open, operate, and promote your store.
• On Going Support - Because our royalty is a percentage of your sales, our success is directly tied to your success.
So we are very motivated to assist you in ongoing support throughout the life of your business. We assign you a
field-support person to be your “small business consultant” - they see what you see in the POS system reports
and can be very helpful to you in spotting opportunities to make corrections or maximize results (they are in
regular communication with you).
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Franchise Information Report
HOW WILL I KNOW WHAT TO BUY?
In addition to the “hands-on” owner training programs and an automated Point-of-Sale system, you will receive:
BUYING GUIDE - Training tools to ensure that your buyers know specifics of assessing and evaluating each piece
of merchandise.
EXAMS - For training store staff based on the guides.
ON-SITE INVENTORY EVALUATIONS BY CM FIELD SUPPORT STAFF - A feedback report is provided to you in
writing after each store visit.
RETAIL VISIT PROGRAM - An organized maintenance course provided to you on how your staff can keep up
with styles and trends in your local market.
ADVANCED TRAINING WORKSHOPS - Annual National Conference hosted for you and your management staff.
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Franchise Information Report
TRAINING
3 DAYS ONLINE & 6 DAYS IN OUR MINNEAPOLIS AREA HEADQUARTERS
REAL ESTATE/SITE SELECTION - What should go a into lease and what criteria to use in finding the correct site.
BUSINESS PLAN - Comprehensive business planning preparation and financing options.
QUICK BOOKS PRO - You will receive training on this software and set up support. You can then be in control
of your own destiny in bookkeeping and producing your own financial statements on a timely basis... no more
waiting for your accountant to get back from vacation or servicing other accounts ahead of you.
COMPLETE STORE DESIGN SERVICE - Provided by our highly
experienced third-party vendor. Complete floor plan design outlining
the placement and spacing of all fixtures, furniture, signage and
lighting. Complete instructions for local installers to follow in correct
build-out process.
PROJECT MANAGEMENT GUIDE - All encompassing “how-to-guide”
on the store build-out. It outlines every detail on fixtures, counters,
signage, floor coverings, hangers, bags, etc.
USED MERCHANDISE BUYING PROCESS - What you should and
shouldn’t buy.
RESALE1 POINT-OF-SALE (POS) - Computer software training.
OPERATION/FIELD SUPPORT
PRE-OPENING VISIT - Takes place 2 weeks after your store opens to begin buying inventory.
• Duration: 1-2 days
• Focus: Helps to ensure proper buying of product, making sure fixtures are installed properly and that the POS
system is functioning correctly.
STORE OPENING VISIT - Takes place the day before and the day of opening your store to begin selling
merchandise.
• Duration: 2 days
• Focus: Final tweaks to merchandising and staff training - New Uses support staff member will be there as a
resource for answering questions at store opening.
FOLLOW UP VISIT - Takes place approximately 90 days after opening your store
• Focus: Operations, full analysis of customer service, computer POS training, ascertain whether or not bad
habits are arising - confirmation of small business practices like hiring, bookkeeping, business planning/
forecasting, etc. Attain a clear picture of cash flow.
ON-GOING VISITS - Take place every 9-12 months
• Focus: New Uses support staff member is there as a small business analyst and counselor.
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Franchise Information Report
RESALE 1
POINT-OF-SALE (POS) COMPUTER SYSTEM
– A powerful inventory and cash flow management tool
PRODUCT BUYING MATRIX - System automation allows new
employees and managers to quickly get up to speed on how to
effectively buy the right store inventory at the right price.
EMPLOYEE ACCOUNTABILITY - You can track each individual
employee’s sales, buys, returns, etc., and review inventory sell-
through rate performance per employee. You can now objectively
measure and manage employee productivity.
ON-LINE INTERNET REPORTING CAPABILITY - You can monitor
your store’s POS remotely at high speed (via secured VPN log-on)
directly from the RESALE 1 central server located in Columbus, Ohio.
The NU field support team has this same information to analyze and
give you helpful, timely feed-back on your business performance.
You will also receive vital statistics on other New Uses stores to
benchmark against your stores performance.
EXTENSIVE OWNERSHIP/MANAGEMENT REPORTING FUNCTIONALITY - Lesser systems require enormous
amounts of your time to manually compile info from a variety of sources before analysis can even begin to take
place – RESALE 1 automates the compiling of information for you – so you now can focus your valuable time
analyzing the built-in reports, make informed decisions, and then take timely action on your business.
DAILY SUMMARY REPORTS - You will receive a daily e-mail with a simple yet effective one page “executive
summary” report of the previous days’ store performance - you can then use it to drill down further to the specific
details that interest you most.
BUILT ON A STRONG & CAPABLE DATABASE SYSTEM - RESALE1 can handle hundreds of thousands of transactions
and maintains years of valuable statistical history without bogging down. This helps you to schedule, budget, and
plan your business effectively.
SOFTWARE UPDATES ARE TIMELY AND READILY AVAILABLE -
NO discs or complicated special instructions are shipped to you...
because it is a central database system and uses flexible software
code; updates are easily completed remotely by the RESALE1 staff.
AUTOMATIC DATA BACK-UP AND INFO REDUNDANCY - Your
store’s POS info is stored on both your local store server and also
the RESALE1 central server located in Columbus, Ohio. This info is
additionally backed up to an off-site location. If you ever experience
a disaster at your store, this centralized back up makes it easier for
you to file insurance claims and to quickly get your business up and
running again.
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Franchise Information Report
RESALE 1 (continued)
POINT-OF-SALE (POS) COMPUTER SYSTEM
– A powerful inventory and cash flow management tool
INSTANT ON-LINE TECH SUPPORT - The tech can see what you see and they can quickly analyze your in-store computer.
ACCESS TECH SUPPORT BY ANY STORE EMPLOYEE - There is NO requirement that the owner make direct
contact with the tech before support can take place - this dramatically speeds up curing a problem and provides
better service yo your store customers.
INTEGRATED, SECURE CREDIT CARD PROCESSING - There is NO double entry into the computer and then to
an outboard swipe terminal - with RESALE1, there is just one swipe - and with a high speed connection saving
processing time, it provides fast customer service, reduces mistakes and makes it much easier to reconcile the
day’s transactions.
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Franchise Information Report
STORE FIXTURE & DESIGN VENDOR
• A single-source provider of brand environments, displays and kiosks.
• Knowledgeable staff and a dedicated project manager provide you
personalized service.
• An experienced, state-of-the-art production facility and construction
management program with an extensive supplier network to ensure a
project’s timely completion.
Store in-a-box package
• One-stop shopping experience: Handles ordering of fixtures, equipment,
graphics and other décor pieces.
• Coordinate delivery and installation: Everything ships on one trailer,
allowing you to get your store built in a minimal amount of time,
without the hassle of missing parts. Nationwide installation is available
by their fixture experts.
• Warranty program: Fixtures come with a 1-year warranty for materials
and craftsmanship and a lifetime warranty on all hardware.
Fixture Provider Highlights
• Over 35 years in business • 100+ construction build outs annually
• 40+ franchise brands • 300+ fixture, equipment and decor
packages produced annually.
Jun 25, 2013 04:27pm
1
WHAT MAKES THEM DIFFERENT?
1/8"=1'0"
• A customized project approach with a partnership mentality.
17068
• All of their services are handled by our preferred vendor.
NEW USES VILLA PARK, IL
4/2/13
FLOOR PLAN
• Increased project continuity and quality assurance results in faster
KLV
FAX: 9207571493 PHONE: 9207571486
response and turnaround times.
N1043 Craftsmen Drive Suite 2
FIXTURE MANUFACTURING
Greenville, WI 549428082
SPECIALIST, INC
• Their Project Managers take on many of the day-to-day details,
freeing up your time so you can focus on promoting New Uses and
building your business.
• They familiarize themselves with every aspect of your business and
your Franchise Disclosure Document. This helps them serve your
best interests during build out.
• The same project support team manages your account from the
evidence of acceptance of these restrictions. c Fixture Manufacturing Specialist, Inc.
beginning. This ensures a smooth hand-off from the Franchisor when
Not Published. All rights reserved, the above drawing, specifications
Visual contact with the above drawing or specification will constitute
reproduced, copied, adapted, disclosed or distributed to others,
sold, published or otherwise used without prior written consent
are the property of F.M.S., Inc. No part thereof shall be
Franchisee build out begins.
and appropriate compensation to F.M.S., Inc.
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Franchise Information Report
STORE SIZE & LOCATION
• 3,500 to 4,500 square feet in suburban power-strip centers.
• Preferably near Regional Malls or Fashion Malls where
women over the age of 25 shop for high-quality, name
brand furniture and related home goods.
• You will receive training and assistance in the Real Estate/
Site Selection process.
INITIAL INVESTMENTS
Everything needed to get the “doors open,” have a working
capital reserve, be stocked with opening inventory, and ready
for customers:
Estimated Range -
Low end of approximately $156,000
High end of approximately $247,000
Targeted Budget Range $225,000 to $250,000
It is likely that most stores will budget for - and land in - the targeted range listed above, but this is dependent
upon a number of variables - further detailed information is outlined in our Franchise Disclosure Document
(FDD). To get a copy of this please contact your New Uses franchise representative. (See page 14)
FINANCING & BUSINESS PLAN
You will receive assistance in your preparation of a
comprehensive business plan tailored specifically to the
RESALE business model... and coaching on how to approach
and speak with leaders.
Most banks will want to see you put cash down equal to 25%
to 35% of the total investment and then provide collateral
assets of at least 50% of the amount you borrow.
If needed, you can achieve financial qualification with the
assistance of a financial partner or family member.
Additionally, we have a specific SBA preferred status with Wells Fargo that can help you through a pre-qualification
process before you commit to opening your store. You must contact Wells Fargo directly to set this up.
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MANAGEMENT TEAM:
The Clothes Mentor management team has well over 80 years of franchising & retailing industry experience
in this specialized business niche called RESALE. This experience will help you to shorten your learning curve,
minimize potential costly mistakes and maximize this opportunity... your investment.
MEET OUR MANAGEMENT GROUP
PRESIDENT: RONALD G. OLSON
Ron Olson has been President and a director of NTY Franchise Company since October 2006.
Olson’s background includes starting his career at Dayton’s Department Store and held many
management positions. In 1977 he opened his own furniture store in Minnesota, which was
a Drexel Heritage prototype store. In 1988 he co-founded Grow Biz International now called
Winmark. The first Franchise rights that Olson purchased and started marketing was Play
It Again Sports. Olson continued buying the Franchise rights for Once Upon A Child, Plato’s
Closet and Music Go Round. Today there over 1,000 Franchise locations.
Under the NTY Franchise Company the company bought the Franchise rights for Clothes Mentor and New Uses.
In 2013 Olson bought the Franchise company called Laptop Exchange and changed the name to Device Pitstop.
In 2014 the company opened NTY Clothing Exchange and NTY Kids. There are currently 204 stores sold and 133
stores opened under the NTY Franchise umbrella.
CHIEF OPERATIONS OFFICER: CHAD OLSON
Chad Olson has been Chief Operations Officer of NTY Franchise Company since January
2007. From May 1994 to December 2006, he held various positions for Winmark
Corporation (f/k/a Grow Biz International, Inc.), including Field Operations Manager for
the Once Upon a Child® concept from 1999 to 2002 and Regional Operations Manager
for the Plato’s Closet® concept from 2002 to 2006.
VICE PRESIDENT OF FRANCHISING: JAMES WOLLMAN
James Wollman has been Vice President of Franchising for NTY Franchise Company
since January 2007. From April 2004 to December 2006, he was Director of Franchising
for Dunn Bros Coffee Franchising, Inc., located in Minneapolis, Minnesota. From
December 1991 to April 2004, he served in franchise sales and development for Winmark
Corporation (f/k/a Grow Biz International, Inc.), located in Golden Valley, Minnesota.
FRANCHISE REPRESENTATIVE: EMMETT DENNEHY
Emmett Dennehy is a Franchise Sales Representative for NTY Franchise Company. He
helps people into the brands Device Pitstop and New Uses. Emmett has been assisting
people into franchises for 20 years. He is the happiest when he can help match people
with a business that they are excited about.
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VICE PRESIDENT OF NEW USES: PETE PALMISANO
Pete Palmisano was promoted to Vice President of New Uses in 2014. Mr. Palmisano has
been our Director of New Store Development and oversees New Store Development for
Clothes Mentor, Device Pitstop, NTY Clothing Exchange and NTY Kids. Pete started his career
with Dayton Hudson department stores. Pete joined Grow Biz in 1992 with Once Upon
a Child and held many management positions. He was a Multi-Site Operations Manager
with Macy’s based in Minneapolis, Minnesota and then General Merchandise Manager with
Linder’s Greenhouse, Inc., in St. Paul, Minnesota before joining NTY Franchise company.
DIRECTOR OF TRAINING AND NEW STORE DEVELOPMENT:
LAURA THUERINGER
Laura Thueringer has been our Director of Training and New Store Development since
April 2014. Laura started with NTY Franchise Company in 2008 with Clothes Mentor and
has held many roles including; Store Manager, New Store Opener, Regional Operations
Manager and Senior Operation Manager. Prior to joining NTY Franchise Company Laura
spent 12 years working many different positions with Old Navy (Gap, Inc.).
DIRECTOR OF MARKETING: JENNY MANN
Jenny Mann has been the Director of Marketing since January 2013. Jenny started
with the NTY Franchise Company in 2008 with Clothes Mentor and has held many roles
including Store Manager, New Store Opener and Regional Operations Manager. Prior
to joining NTY Franchise Company Jenny worked for Old Navy (Gap, Inc.) and Target in
management roles.
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OUR 6 STEP FRANCHISING PROCESS:
1 SCHEDULE AND ATTEND A PRIVATE WEB MEETING (WEBINAR)
Our Brand Overview.
2 SCHEDULE AND ATTEND A PRIVATE WEB MEETING
PREVIEW of the Franchise Disclosure Document (FDD). The FDD contains individual store financial
performance info, detail on the investment, territory protection, overview of our training and
support, and much more… The FDD is then e-mailed to you right after the webinar.
3 FULLY REVIEW THE FDD
Review FDD and develop your list of additional questions.
4 PHONE CALL TO ADDRESS FURTHER DETAILED QUESTIONS
We hold a call to address your additional questions from your full review of the Franchise
Disclosure Document or any other questions you may have.
5 VALIDATIONS & RESEARCH
In addition to the lists provided in the FDD, you will receive personal contact information so you
can make calls and e-mail correspondences with our existing franchisees to validate the system
and our operational support.
6 DISCOVERY DAY
You can then schedule and attend our Discovery Day at our Minneapolis, Minnesota main office
and company store.
SEE NEXT PAGE TO GET STARTED >
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AFTER READING THIS FRANCHISE INFORMATION REPORT
YOU MAY WANT MORE DETAILED INFORMATION.
Please click the link below to complete our brief Initial Application.
New Uses Initial Application.
This application simply helps us to see if you may be a good fit for us - and if New Uses may be a good
fit for you. After completing this application you will get information on:
• Store financial performance history.
• Items that make up the initial investment.
• Funding/finance, training & store design/build-out.
• Initial and ongoing fees.
• Real estate/site selection support.
• Training tools & advanced programs/work shops.
• Technology tools & system support for inventory
and cash flow management.
• Advertising/marketing programs & support.
• Ongoing store operations support.
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