FRV PLAN 2020 -2021 OUR COMMITMENT TO VICTORIANS

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FRV PLAN 2020 -2021 OUR COMMITMENT TO VICTORIANS
FRV PLAN 2020 -2021

OUR COMMITMENT
TO VICTORIANS
Fire Rescue Victoria (FRV) is a modern fire and rescue service that meets the needs of twenty-first century Victoria. The
new organisation was established on 1 July 2020 as part of Victoria’s Fire Services Reforms. We serve and protect
communities across Melbourne and Victoria’s major regional centres.

FRV’s purpose is to keep Victorian communities safe. We achieve this through:
   delivering expert fire and rescue services to the community we serve;
   driving systemic change to the built environment through reforms to building design, regulations and legislation; and
   educating the community through fire prevention programs that improve community safety and build resilience.

                                                                 "A relevant and contemporary fire and rescue service
OUR VISION                                                              keeping communities safe and resilient"

VPS VALUES
FRV values are currently under development.
FRV aligns with the Victorian Public Sector (VPS) values .

OUR OPPORTUNITIES
      Engage with the communities FRV serves to                                     Further elevate the importance of health and
      understand what ‘good service’ means to them,                                 wellbeing, recognising it as a key enabler of individual
      especially those who are most vulnerable.                                     and organisational performance.
      Continue to work collaboratively with our partners in                         Embed risk-based, strategic planning approaches
      government to drive legislative and regulatory reform                         across the organisation to ensure FRV meets current
      in issues relating to the built environment.                                  and future needs.
      Invest in fit-for-purpose information management and                          Ensure our workforce is appropriately supported
      communication systems to enable FRV to meet our                               through the progressive implementation of
      statutory obligations and support executive decision-                         standardised training and equipment across the state.
      making.                                                                       Investigate new and emerging technologies to
                                                                                    increase rescue outcomes and minimise firefighter
                                                                                    exposure to dangerous/harmful situations.

                                                             FIRE RESCUE VICTORIA PLAN 2020-2021
FRV PLAN 2020 -2021 OUR COMMITMENT TO VICTORIANS
OPERATING ENVIRONMENT

                                                                                       CHALLENGES
                                                                                       IN OUR
                                                                                       OPERATING
                                                                                       ENVIRONMENT
                                                                                       Summary of the significant external
                                                                                       factors in FRV’s current and future
                                                                                       operating environment

                                                                     ENVIRONMENTAL
                                                                     Built Environment
                                                                     The built environment continues to present a series of
                                                                     challenges, from combustible cladding and non-compliant
SOCIO-CULTURAL                                                       structures and materials, to stockpiling of hazardous waste
Urbanisation                                                         and chemicals.
Increased number of people living in Victoria’s metropolitan
and regional cities, with a solid growth in high and super-high      Natural Environment
rise living.                                                         Climate variability is set to exacerbate under the impacts of
                                                                     climate change. The 2019/20 bushfire season shortly
Peri-urban Living                                                    followed by COVID-19, two unprecedented events
Rapid growth and development on Melbourne’s peri-urban               demonstrate the real potential for cascading events in our
fringe, exposing a large population to grass and bushfire            operating future.
threats. Many of whom have no or little experience with such
threats.                                                             Energy
                                                                     Decentralisation of energy production, including a
Diverse Population                                                   proliferation of solar, battery storage and other renewables,
While the effects of COVID-19 will reduce immigration in the         as well as localised energy systems and potentially the
short-term, 60 percent of the state growth has traditionally         development of micro-grids may present unseen challenges.
been attributed to migration. The ageing population will
continue to trend upwards and 80 percent of Aboriginal and
Torres Strait Islanders reside in the FRV area.                     POLITICAL
                                                                    Hostile Acts
                                                                    Hostile acts against the State and individuals, such as
TECHNOLOGICAL                                                       terrorism and cyber-crime are complex issues requiring
As the demand and expectations for services increase and            interdisciplinary and integrated response and capabilities
with constrained government revenue, the use of                     with other agencies.
technological innovations can assist in efficiency and
planning.                                                           Community Expectations
                                                                    As the likelihood of non-routine, high-consequence events
Maintaining visibility of trends and potential applications is      increases, there is growing political interest in major events,
key to utilising technologies and ensuring rapid advances by        and community expectations for efficient and effective
business and community are utilised and can be responded to         services are high.
by FRV to improve operational capability.
                                                                    Budgetary Pressure
5G Technology and Internet of Things, as well as artificial         Increased likelihood of significant events and request for
intelligence, provide numerous opportunities across FRV,            emergency services, along with competition by the
including improving data sources, community engagement,             emergency management sector for government resources,
workforce management and occupational health and safety.            will potentially require the sector to do more with less.

                                                 FIRE RESCUE VICTORIA PLAN 2020-2021
FRV PLAN 2020 -2021 OUR COMMITMENT TO VICTORIANS
YEAR ONE PRIORITIES
FRV OUTCOMES FRAMEWORK
       COMMUNITY                           SERVICE                              PEOPLE                  COLLABORATION

Outcome 1.1                      Outcome 2.1                        Outcome 3.1                    Outcome 4.1
FRV is a trusted and             We utilise modern                  FRV is a values-based          Community engagement
respected community              technology and our skilled         organisation and our values    is valued by FRV
partner                          workforce to deliver               are reflected in everything
                                                                                                   Outcome 4.2
                                 effective, responsive              we do
Outcome 1.2                                                                                        The contribution of our
Community members                and sustainable services           Outcome 3.2                    volunteer partners is
understand risk in their local   Outcome 2.2                        FRV supports and promotes      recognised and valued
environment                      Our services are flexible,         the health, wellness and
                                                                                                   Outcome 4.3
Outcome 1.3                      adaptive and collaborative         safety of our people
                                                                                                   Interoperability and
FRV engagement is tailored       Outcome 2.3                        Outcome 3.3                    collaboration are integral
to the risks of the local        Our services are innovative,       FRV values innovation          to FRV
community                        evidence‑based and forward         and invests in the skills,
                                 looking to plan for the            knowledge and experience
                                 future                             of our workforce
                                                                    Outcome 3.4
                                                                    The diversity of our
                                                                    workforce reflects the
                                                                    community that we serve

2020 - 2021 STRATEGIC ACTIONS
       COMMUNITY                           SERVICE                              PEOPLE                  COLLABORATION

Increase the presence of         Ensure there is no reduction      Conduct a strategic review of   Drive operational reforms in
working smoke alarms in the      in service to the community,      the specialist workforce to     the emergency management
homes of people most at risk     and that the service              create efficiencies in          sector, in collaboration with
from fire                        response meets community          processes, harmonise teams      key sector partners and the
                                 expectations                      and ensure wellness             community, to deliver a safe
Improve community safety                                                                           and sustainable fire and
by advocating for the            Develop a Fire Safety             Harmonise operational           rescue service across
prohibited use of fluorinated    Inspection Database which         procedures across FRV and       emergency preparedness,
firefighting foams               will enhance service delivery     CFA where practicable and       planning, mitigation, response
                                 to the community through          appropriate to provide          and recovery
Develop a community-driven       the provision of efficient and    clarity to operational staff
and outcomes-focused             reliable assistance               when responding to              Collaborate with local
strategic plan for 2021-2025                                       emergency events                governments and partner
                                 Contribute to the                                                 agencies to mitigate risk and
Continue to deliver the 350      implementation of the             Improve firefighter safety      build community resilience
Firefighter Program to           sector’s long-term                and availability through the    through community
ensure the service delivery      communications plan, with         establishment of a              education/consultation and
requirements of the              the longer-term aim of            centralised Health, Safety      enhanced audits/ inspections
Victorian community are met      moving to a single integrated     and Wellness Department
through the increase in          voice network and sector-         and a State Rostering           Contribute to the state’s all-
firefighter numbers,             wide broadband data service       Department                      emergencies capability model
strategic deployment of                                                                            through the development of
operational resources, and       Enhance governance to             Progress the harmonisation      FRV’s Aviation Strategy and
construction and                 maximise transparency and         of employment agreements        Hostile Event Strategy
modification of new and          accountability
existing assets                                                                                    Improve organisational
                                 Establish the foundations of                                      capacity to operate jointly
                                 future financial sustainability                                   with other agencies and
                                                                                                   government departments to
                                                                                                   plan and prepare for the
                                                                                                   response to, and in
                                                                                                   responding to major
                                                                                                   emergencies
                                                 FIRE RESCUE VICTORIA PLAN 2020-2021
MEASURES OF SUCCESS
      COMMUNITY                        SERVICE                               PEOPLE                  COLLABORATION

Number of sessions of fire   Percentage of specialist             Percentage of staff with       Number of engagements
education and risk           capability staff (Technical          core skills maintenance        with local government areas
reduction programs           Operations skills                    drills completed               through the Community
delivered to the community   maintenance completed)                                              Safety team
                                                                  FRVSafe: initial
Number of hoarding risk      Total operational fleet              investigation opened within    FRV represented at all State
referrals                    availability                         14 days                        emergency management
                                                                                                 meetings and exercises
Number of residential risk   Structure Fires response             FRVSafe: corrective actions
referrals                    times within benchmark               implemented within 30 days
                             (Budget Paper 3 measure)
Improve containment of                                            Number of stations/work
structure fires (Budget      Road Rescue response times           sites visited against
Paper 3 measure)             within benchmark (Budget             schedule
                             Paper 3 measure)
                                                                  Workforce turnover - All
                             Emergency Medical                    employees
                             Response (EMR) response
                             times within benchmark               Workforce turnover -
                             (Budget Paper 3 measure)             Firefighters

                             Breakdown of calls attended          Permanent operational staff
                             by type of incident                  FTE (Budget Paper 3
                                                                  measure)
                             Service Level Agreements
                                                                  Permanent non-operational
                                                                  staff FTE (Budget Paper 3
                                                                  measure)

                                                                                                          Fire Rescue Victoria
                                                                                                456 Albert Street, East Melbourne
                                                                                                          Victoria 3002 Australia
                                                                                                                    1300 367 617

                                   @FireRescueVic      @firerescuevictoria   @FireRescueVic                 www.frv.vic.gov.au

                                             FIRE RESCUE VICTORIA PLAN 2020-2021
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