Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

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Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University
International Students’
Getting Started Guide
January 2021
Welcome to Oxford Brookes University

                                   Includes information on:
                                   •   Steps you must take
                                       to start your study
                                   •   Induction events
                                   •   Social events
                                   •   Opening a bank
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University
Welcome to
Oxford Brookes University
The International Student Advice Team warmly welcomes you to Oxford
Brookes and we hope you have a fantastic time while you are here. This
guide will give you lots of useful information about starting out at Brookes
and in the UK. Throughout your time at Brookes, you are always welcome to
contact us for information support and guidance. Please check our website
for information at and see our contact
details on the final page of this guide.

 Social Media
 You may wish to join some of the Brookes and Oxford groups on Facebook, Twitter and
 Instagram, for example:
 facebook @isat.brookes                     Brookes Sports
 instagram @brookes_isatsocial              BBC Oxford
 Oxford Brookes University                  Oxford Brookes Exchanges
 Brookes Union
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

Contents                                            COVID-19
                                               For the most up-to-date
Arriving at Brookes                    4      information please use the
                                            web links supplied throughout
Before you arrive (IMPORTANT)          5              this booklet.
                                            For university-wide information
Self-isolation activities              6               please see
Induction events                       7
Checking your visa and
registering with the police            8
Travel around Oxford                   9
Staying safe                          10
Social events programme               11
Opening a bank account              12-15
Headington Campus Map                 16
Shopping                            17-19
Adapting to life in the UK          20-21
Support while you are here          22-24
Religion, belief and spirituality     25
Studying at University                26
Checklist of things to do
and people to meet                  27-28
Map of Accommodation                  29
Headington Shops                      30
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

    Arriving at Brookes
    We hope the information in this guide will        Student Visa holders that need to get
    prove useful and help you get off to a smooth     their Biometrics Residence Permit from
    start. All students, including those in their     Oxford Brookes
    home countries and those in quarantine (self      If you requested that your Biometric
    isolation) will need to attend their course       Residence Permit (BRP) was delivered to
    induction which takes place during the week       the University as part of your visa application
    commencing 18 January.                            then you will need to make arrangements to
                                                      receive your BRP after you have arrived in the
    See the following link to find out when it will
                                                      UK and completed any required quarantine
    take place for your course.
    induction-programmes                              Please see the further details at
    During induction you will find out about your     preparing-your-arrival/collecting-your-
    course, how to log in, enrol and access your      brp
    online learning modules.

    The International Student
    Advice Team (ISAT)                                  WiFi 
    Our International Student Advisers are here
                                                        Brookes WiFi is available when you are
    to answer any questions you have via email
                                                        on any of our campuses. The password, phone, and virtual
                                                        is often displayed outside the IT Service
    appointments. For more information on
                                                        helpdesk in the Forum, Ground Floor,
    how to contact us and opening times, go
                                                        JHBB. You can also obtain the password
                                                        from your hall office, other students/staff
    contact. ISAT also runs social activities
                                                        or, alternatively by phoning the IT Service
    and informative workshops (see pages 6,
                                                        helpdesk. They are currently working
    7 and 11), or go to
                                                        remotely during semester time 8.00am-
                                                        8.30pm Mon-Fri with reduced hours
    Online Induction Team                               during holiday time.
    The Online Induction Team will be able to
                                                        Enrolled students can also use Eduroam
    help you with any questions you have and tell
                                                        which allows them to access WiFi across
    you who to contact if you have missed your
                                                        all the Oxford Brookes Sites.
    induction events. Please see www.brookes. for further information          To find out more please visit the
    about the Online Induction Team.                    University Wifi page

     You can find lots more information for new students, including enrolment
     information, at
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

    Getting ready to start at Oxford Brookes
    Before you can access your                                                                                             Important steps all students
    Student Account you will                                                                                               need to complete
    need to enrol (this includes                                                                                           1 Enrol online from the beginning of
    both academic and financial                                                                                              January
    enrolment). You will need your                                                                                 
    student number (starting 19) and
                                                                                                                           2 For those on a student visa or subject to
    password which you should have
                                                                                                                             UK immigration regulations, complete
    received to your email.                                                                                                  their visa enrolment.
                                                                                                                           3 Set up their Brookes email and calendar
    Some students will, also, need to                                                                              
    complete visa enrolment (see point 2 in                                                                                  you-arrive/brookes-email
    the pink box to the left)
                                                                                                                           4 Attend online Induction sessions in
                                                                                                                             Induction Week (18-22 Jan)
    Always use your university email.                                                                                      5 Register their modules before they start
    Never use your personal email.                                                                                           their course
    We will not be able to reply to your                                                                           
    personal email after you have enrolled                                                                                   you-arrive/your-student-information
    and you could miss very important                                                                                      6 Register their covid learning status
    information the University sends you.                                                                          
    If you are unsure of anything                                                                                          7 Start their online and/or face to face
    please ask ISAT                                                                                                          course in Week 1 (25-29 Jan )

    +44 (0) 2031 074 490                                                                                                   8 Fully engage with their course and
                                                                                                                             submit all assignments from Week 1
    11.00-13.00 (UK time),                                                                                                   (25 Jan). For some students this will mean
                                               You can log into your email,           If you lose your login details         starting their course online in their home
    Monday to Friday
                                               Student Information or Moodle          call the IT service desk               country.
    or join us on Zoom 13.00 -15.00            account here                   +44 (0) 1865 483311                  Please note, if you do not attend you
    isat/contact                                                                      (recorded message: choose option 2   risk losing your visa status. If you have
                                               Example login:                         to ask for new details)              problems and cannot attend, please
    Note the ISAT Offices will be closed for   Student number                                                              contact your Student Support Coordinator.
    the Christmas holiday between Thursday     PASSWORD: **********
    24 December and Sunday 3 January                                                                                       Full information is at
                                               Your username is your student number
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

    Self-isolation activities

    Do you have to self-isolate when you enter
    the UK? We have created an Online Activities      Self-isolation guide
    webpage full of useful resources for you. We      For information about self-isolation rules,
    will also be hosting some live online sessions,   journey planning, preparing your stay in
    to help you socialise during your isolation       the UK and online shopping & deliveries,
                                                      download the International Students’
    period and to give you the opportunity to
                                                      Self-Isolation Guide. It also includes a
    ask us questions:              14-day programme of activities.
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

    Arrivals and induction week activities:
    January 2021
    Workshop                                            Date               Time              Session type
    Life as an International Student:                   Monday 18          16.00-17.00       Workshop
    An introduction for all non-UK students
    Money and Employment in the UK for Tuesday 19                          11.00-12.00       Workshop
    international students
    Life as an International Student:                   Wednesday 20       10.00-11.00       Workshop
    An introduction for all non-UK students
    Welcome Quiz: £50 prize for the winner              Wednesday 20       17.30 - 18.30 Social
    UK culture and lifestyle: what to expect Saturday 23                   12.00-13.00       Workshop
    Instagram FAQs Ask us anything!                     Saturday 23        All day           Social
    Money and Employment in the UK for Sunday 24                           12.00-13.00       Workshop
    international students
    Cultures of the World Quiz                          Sunday 24          17.30-18.30       Social
    £30 prize for the winner
    Instagram competition                               Induction week     All day           Social
    £20 prize for the winner                            (18-24 Jan)
    Looking After your Mind and Body at                 Saturday 30        12.00-13.00       Workshop
    The UK: What Guidebooks Won’t Tell                  Sunday 31          12.00-13.00       Workshop

    How to join                                            New students’ website
    Workshops                                              As well as your online course induction there will be
    To join the workshops, use the links provided on       lots of other events and activities going on during
    the New Student website calendar:                      Induction week.
                                                           Please see the events calendar on the new student
                                                           webpages and the ISAT activities webpages for
    Socials                                                further information.
    To take part in or find out more about the social
    activities, go to the ISAT Arrivals Activities
    social/arrivals                                        arrivals
    Our Instagram is @brookes_isatsocial
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

    Checking your Visa (BRP) and registering with the Police
    (Student visa holders)

    When you receive your visa,                                                                              Updating your Police
    please check the following:         Registering with the police for the first time
                                                                                                             Registration Certificate
    • Your name, nationality and        Some nationalities who have        [These instructions are           You must also update your
       date of birth are correct.       a student visa need to register    subject to change as a result     Police Registration Certificate
    • The end date of your visa         with the police. This should       of the COVID-19 situation]        every time you change your
       is correct. If your course is    be written on your vignette,                                         address, get a new visa,
                                                                           You must take the following
       over 12-months long, your        BRP or the letter you received                                       passport or BRP card or change
                                                                           documents to your
       visa should end 4 months         from the UKVI.                                                       any anything listed on the back
       after your course finishes.                                                                           of your certificate. To do this,
                                        If you live in the Thames          • Valid passport and visa
       If your course is between 6                                                                           update your details online.
                                        Valley region, which includes      • £34.00 in cash
       and 12 months, you should
                                        Oxfordshire, registration                                            We recommend that you keep
       have 2 months after your                                            • Oxford Brookes Attendance
                                        services are currently                                               your passport and BRP card
       course finishes.                                                      Letter with your address
                                        suspended. This will not affect                                      together. If you lose your BRP
    • Whether you need to                                                    in the Thames Valley area
                                        your immigration status and                                          card, it can take 8 weeks to
       register with the police. This                                        (Berkshire, Buckinghamshire
                                        no penalty will be given for                                         replace and costs £56.
       will either be on your visa or                                        or Oxfordshire) OR Proof
                                        missed or late registrations
       your visa letter.                                                     of address Tenancy
                                        or for being unable to tell
                                                                             Agreement/Proof of address
    See                                 us about a change in your
                                                                             letter for students in Oxford   Keep copies of your                  circumstances. If you live
                                                                             Brookes accommodation           documents
    students/isat/visas/                outside of the Thames Valley
                                        region, you should check           • Visa, BRP visa card, or
    important-information                                                    UKVI letter that came           Keep copies of your passport,
                                        with their local police force                                        BRP and bank cards in case
                                        whether it is possible to            with your visa, with the
                                                                             requirement to register with    you lose them. Keep your BPR
                                        register at this time.                                               card with your passport but not
                                        There is already an agreement                                        in your wallet. If you lose it, it can
                                        with the Home Office that as       Instructions for downloading      take up to 8 weeks to replace.
                                        long as you have completed         your attendance certificate,
                                        the online process, you have       which has your local address
                                        complied with your visa            on it, can be found on this
                                        requirements.                      Student Central webpage
                                        Complete all your details          students/student-central/                                                          COVID-19
                                        using the Thames Valley            faq/attendance-certificate                                                    For the most up-to-date
                                        Police online registration form.                                                                                information please use the
                                                                           Students in Oxford Brookes                                                 web links supplied throughout
                                        www.thamesvalley.police.           accommodation can access                                                             this booklet.
                                        uk/advice/advice-and-              their, “proof of address                                                   For university-wide information
                                        information/ov/registering-        letter,” with 2 days notice, by                                                       please see
                                        overseas-visitor/af2/how-          emailing accomm@brookes.                                              
                                        to-register                                                                                          alerts/coronavirus
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

    Travel around Oxford
    The BROOKESbus timetable varies between        The BROOKESkey App
    semester and vacation periods. Timetables
                                                   The BROOKESkey App is new for students
    are online at
                                                   starting this academic year (21/22) and
    timetables, on the screens around campus
                                                   exclusively available to only Oxford Brookes
    or in the timetable booklet. Make sure you
                                                   University. It offers discounted travel for Oxford
    know when the last bus leaves.
                                                   Bus Company services and their coach
    To access discounted travel in Oxford, use     services to Heathrow and Gatwick airports.
    your University photo ID on local Oxford Bus
                                                   Apply online before you arrive:
    Company and Stagecoach bus services.
                                                   You can make your application as soon
    Simply show your valid University ID card to
                                                   as you have set up your Oxford Brookes
    the bus driver for the discounted fares.
                                                   University email account. To create a
    Please remember to follow the current          BROOKESkey account and for further
    government travel guidelines.                  information on all Travel products and routes,
                                                   visit the following Oxford Bus Company link.
                                                   BROOKESkey App process:
                                                   After completing your application you will
                                                   receive a verification email. You will then be
                                                   provided with a unique code to download the
                                                   app for your mobile device. This will allow you
                                                   to access discounted travel products.
                                                   If you have a query about your application,
                                                   please contact brookesbus@oxfordbus.
                                                   Extra Inclusive Travel Pass:
                                                   In addition to the BROOKESkey offers, some
                                                   students are eligible for an extra Inclusive
                                                   travel pass. This pass allows students to
                                                   travel on the public BROOKESbus services at
                                                   no charge.
                                                   Eligibility for this extra pass is dependent on
                                                   accommodation and course status. Details
                                                   on the eligibility criteria are available here.
                                                   For further queries and support please visit
Getting Started Guide January 2021 - International Students' Welcome to Oxford Brookes University

     Staying safe
     Personal Safety
     Oxford is a very safe place to live and study but, like any other city, there are risks. Below are
     just a few pointers which, if followed, will go a long way to aid your safety:

     • Trust your instincts, they will usually be          this can be found on the Student Union
       right – if you feel nervous or frightened           website.
       move away from the threat and seek                  safetaxi
       safety with others or a safer location.          • Use a personal safety app, such as
     • Know where you are going; plan your      
       journeys. How are you getting there?             • Students are being targeted by fraudsters.
       More importantly, how are you getting              Students are contacted on their mobile
       back? Not all public transport in                  phone by people claiming to represent their
       Oxford runs 24/7.                                  bank, the embassy, police or other reputable
     • Don’t carry on you or display large                agency and are told they own funds
       amounts of cash. Keep valuables out of             immediately, often being offered preferential
       sight, eg phones, laptops, money.                  exchange rates on currency conversions. If
     • Do not go into parks after dark. Whenever          you suspect you are being scammed, in this
       possible, do not go out alone. Stay in well-       way, please contact ISAT.
       lit areas.
     • Do not accept lifts in vehicles from people
       you don’t know.                                                  COVID-19
     • Always keep a list of emergency contact                     For the most up-to-date
       numbers in your mobile phone.                                information please use
                                                                    the web links supplied
     • If threatened with violence for property do                 throughout this booklet.
       not fight for it – hand it over. Property can                    For university-wide
       be replaced; you can’t.                                      information please see
     • The Students’ Union operate a Safe Taxi            
       partnership with a local taxi firm. Details of                 alerts/coronavirus

      Security Contacts: Internal
      24/7 Security services
      01865 483060

      Police, Fire, Ambulance –                          For further information about Security
      Emergency 999                                      Services at Brookes and for advice
                                                         and support services information visit
      Police – Non Emergency 101                         the web page

     Social events programme
     The International Student Advice Team (ISAT) organises social events every semester. Here are some of the highlights of the
     programme for Semester 2, January-May 2021. Check our website for the full programme
     social/events-and-trips, as well as facebook @isat.brookes and instagram @brookes_isatsocial for the latest updates.

      Themed weeks
      We organise activities and
      share information about
      British traditions and national
      days such as Burns Night,
      Pancake Day, St Patrick’s
      Day and Easter. Follow us on
      social media now to ensure
      you don’t miss our posts and

                                                                             Photo competition
      ISAT British book club                                                 Take part in our photo competition for a chance to win              Global Buddies
                                                                             amazing prizes!
      Every 2 weeks                                                                                                                              Welcoming new international students to
      Focusing on British literature, the ISAT British Book Club will help   • 1st prize: £40 Amazon voucher
                                                                                                                                                 Oxford Brookes
      you make friends and learn about the UK through fiction! We            • 2nd prize: £20 Amazon voucher
      have only selected short stories and books under 200 pages,            • 3rd prize: £15 Amazon voucher                                     The Global Buddies               How to register?
      which you can read in your mother tongue if you want, or listen                                                                            programme brings together        • Go to www.brookes.
      to as audio books. The discussion will be held in English. This        Opening date: Tuesday 9 February 2021                               our current UK and current
      semester, the books are:                                               Closing date: Tuesday 2 March 2021                                  international students with        social/global-buddies
      • Charlie and the Chocolate Factory by Roald Dahl                                                                                          newly arrived international
                                                                             Winners announced: Tuesday 9 March 2021                                                              • Check whether the
                                                                                                                                                 students. Our current
      • The Uncommon Reader by Alan Bennett                                  The theme is: The United Kingdom                                                                       programme is right for you
                                                                                                                                                 students can share their
      • Something Fresh by P.G. Wodehouse                                                                                                        experience with you and          • Sign up online
                                                                             You will need to submit one photo and a short paragraph to tell
      • The Chronicles of Narnia: The Lion, the Witch and the                us which aspect of the UK your photo represents. It might be,       provide tips about how to        Successful completion
        Wardrobe by C.S. Lewis                                               for example, something that looks typically British to you, or      settle into life at Brookes.
                                                                                                                                                                                  • Get a Certificate of
      • Poirot Investigates by Agatha Christie (choose 2 short stories       something that you found beautiful, surprising, or different from   There will be a number of
        from the book)                                                       your home country. If you are based abroad this semester, you       free organised events and
                                                                                                                                                 competitions that you can        • Complete a STAR entry on
                                                                             can take a photo of something that makes you think about the
                                                                                                                                                 join with your group, as well      BrookesEDGE
                                                                             UK and tell us why. For more information and the full Terms &
                                                                             Conditions, go to our website                                       arranging your own activities!   • Develop new skills
                                                                                                                        such as intercultural
                                                                             trips                                                                                                  communication

     Opening a UK bank account
     You must have a UK address before you can        the world with a customer foreign currency
     open a bank account so you will need to find     account – It claims to be 8x cheaper than
     accommodation first. There are three banks       leading UK banks. Again we don’t have direct
     in Headington, which is a 20-minute walk         experience so you will have the check them
     from the main Oxford Brookes Headington          out for yourself.
     campus on Gipsy Lane. Details of these 
     banks are listed on the three following pages.   Talk to the banks and choose the best one
     You can find the location of these banks on      for you. If you received regular payments from
     the map on page 30.                              abroad, it may be best to choose an account
     Bank accounts generally take 2-3 weeks to        that doesn’t charge for international transfers.
     open. Since the Covid-19 outbreak most           Make sure you are aware of any other bank
     banks prefer international students to make      charges. UK banks do not usually allow
     their application for an account online and      overdraft loans to international students, and
     not face to face at the bank branch. Some        so some banks will send you text warnings if
     banks will allow you to upload scanned           your money is running out.
     documents (mobile phone photos are often         If you want to get your debit card instantly
     permitted.) However, you may be asked to         when opening your bank account you might
     visit the bank for a face to face interview      want to check out Metro Bank, 4-5 Queen
     following your online application.               Street, Oxford. It is open Mon-Sat 10.00 –
     The documents that you will need for your        16.00.
     application are listed in the tables on pages
     13-15. Instructions for downloading your         Things to Remember
     attendance certificate, which has your
                                                      • Always tell your bank if you change
     local address on it, can be found on this
                                                        your address. If you don’t, your bank
     Student Central webpage, www.brookes.
                                                        statements may get lost or returned to
                                                        the bank, and they may then close your
     Students in Oxford Brookes accommodation
                                                      • Talk to the Students Union for advice on
     can also get a proof of address letter within
                                                        managing your money.
     2 working days by emailing accomm@
                                                      Find out more…
     We are aware of an online banking company
     called Unizest, They          International students – Opening a UK
     don’t have a branch you can go into but you      bank account
     can open an Aspire bank account before 
     you leave home and deposit money ready           Studying--living-in-the-UK/Opening-a-
     for when you arrive. We haven’t got direct       bank-account
     experience but they have a helpful customer      The Which Student Calculator
     services team at and
     other universities recommend them. You           and-student-finance/student-budget-
     would need to check they are right for you.      calculator
     Transferwise is a company that allows            If you have any difficulties in opening an
     customers to spend in any currency, receive      account or getting statements for your visa,
     money for free and send money around             contact ISAT (see page 22).

     Banks in Headington
     SANTANDER 116 London Rd Headington OX3 9AS
     OPENING HOURS – Mon-Fri 10.00 – 14.00, Sat & Sun – Closed
     Account                                      Who can apply          Documents              Documents required     For visa applications       Making your application to
                                                                         required for EU        for non-EU students                                open an account
                                                                         (this may change
                                                                         in 2021)
     Basic Bank Account                           Open to all students   •   Valid passport     •   Valid passport     The bank will provide a     No accounts are opened in the
                                                  including those on                                                   statement of account on     Bank branch. You must make
     •   No monthly fee                           short courses under    •   Brookes            •   Valid visa OR      headed paper.               your application online.
                                                  1 year                     attendance             Biometric
     •   Bank card for withdrawing cash                                      certificate with       Residence Permit   They will also stamp        Webpage
     •   Top up debit card (to make               This is a standalone       local address          (BRP)              statements printed at
         transactions online the card needs to    account which                                 •   Brookes            home from your online       personal/current-accounts/
         be pre-loaded)                           can be opened by                                  attendance         account or printed at the   basic-current-account
     •   Free receipt of online international     those with a limited                              certificate with   bank.
                                                  or negative credit                                local address                                  Uploading Documents
         transfers                                                                                                     This branch of the bank     If you don’t have a scanner,
     •   Free sending of online international                                                                          does not provide letters    Leopard Press in Headington
         transfers                                                                                                                                 (12, Windmill Rd.) provides
     •   No contactless card or digital payment                                                                                                    photocopying and scanning
     •   No overdraft facility or a check book
                                                                                                                                                   Alternatively you may choose to
                                                                                                                                                   photograph your ID documents
                                                                                                                                                   with your phone for your
     Essentials Current Account                   Open to students       •   Valid passport     •   Valid passport     The bank does not write     Webpage
     • Monthly fee £1                             on courses over                                                      letters           
                                                  1 year                 •   Brookes            •   Valid visa OR                                  personal/current-accounts/
     • Contactless Visa debit card                                           attendance             Biometric                                      essentials-current-account
                                                  Students can               certificate with       Residence Permit
     • International transfers                    upgrade to this            local address          (BRP)
                                                                                                                       Bank needs
                                                                                                                       48 hours notice to stamp Uploading Documents
     • Free to send and receive for EU            account which                                 •   Brookes            statements printed       As above
        Students                                  allows them to                                    attendance         from your Online
     • Free to receive only for non-EU            access additional                                 certificate with   Banking
        international Students                    facilities including                              local address
                                                  a contactless visa
     • No overdraft or checkbook facilities       debit card
        available on this account

     Bank information correct at time of issue

     Banks in Headington
     91 London Rd Headington OX3 9AF
     OPENING HOURS – Mon-Fri 9.30 – 16.30, Sat & Sun – Closed
     Account                                     Who can apply            Documents              Documents required           For visa applications       Making your application to
                                                                          required for EU        for non-EU students                                      open an account
                                                                          (this may change
                                                                          in 2021)
     International Student (Basic) Bank          Open to                  •   Valid passport     •   Valid passport           Up to 5 months of bank      Online applications only but the
     Account                                     International                OR an EU ID                                     statements can be           students may have to visit the
                                                 students who are                                •   Valid visa*              printed in the branch and   bank branch following their online
     • Visa debit card                           17+ who have lived
                                                                              card (note ID          OR Biometric             stamped.                    application for their documents
                                                                              cards from
     • Choose 1 of 3 offers: Amazon Prime        in the UK for less           Romania not
                                                                                                     Residence Permit                                     to be verified.
         Student membership, National            than 3 years                                        (BRP)                    Online statements can
         Express Coachcard or a Tastecard
                                                                          •   Brookes
                                                                                                 • Brookes                    also be printed up          https://personal.natwest.
     • Manage your money on the go with          Students need to                                    attendance               at home and will be         com/personal/current-
                                                 be either:                   attendance             certificate with         stamped by the bank.        accounts/international-
         easy to use mobile app                                               certificate with
                                                 (i) A full time                                     local address or                                     student-account.html
     • Tap and pay with your phone using         undergraduate
                                                                              local address          UCAS letter              Any more than 5 months
         Apple Pay and Google Pay™                                                                                            of bank statements must The student will need a UK
                                                 student (on at least                            *the visa must cover         be ordered.             mobile number to apply as the
     • £10 monthly account fee                   a 2 year course at a                            a period of over 6                                   bank may need to call them
     • For both EU and Non-EU students           UK university)                                  months                       This bank does NOT      about setting up their account.
         free to send money with mobile          (ii) Completing a full                                                       write letters           They must also have an email
         banking app or online banking with      time postgraduate                                                                                    address.
         2-4 day transfer time or £15 with 1-2   or nursing course
         working day transfer time. There is a   lasting a year or
         charge in the branch                    more
     • Free to receive online international      Students may apply
         transfers (For both EU and Non-EU       within 6 months of
         students)                               their course start
     • Online statements only                    date.
     Select Account                              Open to students         •   As above           •   As above                 As above.                   As above
     • Easily use our mobile banking app         who are 18+ and a        •   Also, a council    •   Also, a council                                      Open a Select account at
                                                 UK resident                  Tax or utility
     • Multiple ways to pay: Apple Pay,                                       bill is accepted
                                                                                                     Tax or utility bill is                     
        Google Pay™                                                                                  accepted as proof                                    personal/current-accounts/
                                                                              as proof of            of residence
     • Contactless Visa Debit Card. Limits                                    residence.                                                                  select_account.html
        apply.                                                            •   With an
                                                                                                 •   With an
     • Arranged overdraft available (subject                                  attendance             certificate
        to eligibility)                                                       certificate            alone only an
     • No monthly fee                                                         alone only an          International
                                                                              International          Student account
     • No student offers                                                      Student                can be opened
                                                                              account can
                                                                              be opened.
     Bank information correct at time of issue

     Banks in Headington
     108 London Road,Headington
     OPENING HOURS – Mon-Fri 10.00 – 14.00, Sat & Sun – Closed
     Account                                       Who can apply        Documents              Documents required          For visa applications       Making your application to
                                                                        required for EU        for non-EU students                                     open an account
                                                                        (this may change
                                                                        in 2021)
     Bank Account/Basic Bank Account               Course length must   •   Valid passport     •   Valid passport          Visa confirmation letters   Currently, appointments to open
     • Visa debit card                             be 6 months or           OR an EU ID                                    on headed paper             new accounts cannot be made in
                                                   more                     card
                                                                                               •   Valid visa*             available stating the       the branch.
     • No monthly fee                                                                              OR Biometric            previous days balance
     • Fees for international transfers                                 •   Brookes                Residence Permit        and the lowest balance      New account applications must
                                                                            attendance             (BRP)                   within the last 90 days     be made online:
     • Printed statements posted                                            certificate with   •   Brookes                                   
        monthly or printed online                                           local address          attendance              Statements can be           accounts
                                                                                                   certificate with        printed but must ask for
     For recent Bank announcement see                                   * Tax Identification                               the bank logo and the       IMPORTANT
     below:                                                             number may be              local address
                                                                                                                           bank does not stamp         Apply for a “Bank Account,”
                                                                        required               *The attendance             these.                      NOT a “Student Account”.
     “Services in our branches and contact
     centres are currently limited because of                                                  signature must be
                                                                                               signed by hand by a                                     If you apply for a “Student
     the coronavirus outbreak. Unfortunately                                                                                                           Account,” you will be turned
     we are unable to offer new products in                                                    university official (ie a
                                                                                               wet signature)                                          down.
     branches or contact centres, or set up
     appointments at the moment.                                                                                                                       Documents for verification can
                                                                                                                                                       be uploaded. However, you may
     If you’ve applied for a new account online                                                                                                        be asked to visit the branch to
     recently, please allow extra time for your                                                                                                        provide further documentation.
     application to be processed as the queues
     are longer than usual – no need to call us,                                                                                                       When you apply online the
     we’ll let you know when it’s ready to use.”                                                                                                       system will choose whether to
                                                                                                                                                       issue you with a bank account or
                                                                                                                                                       basic bank account.

     Bank information correct at time of issue

                                                                                                                                                                                                                                                                                                                                                             HEADINGTON CAMPUS
             Stop B6                                                                                          JP
       Buses towards
          Paul Kent &
       Crescent Halls,
        Parade Green
                                                                                                                                                                                                                                                                                                                                                             GIPSY LANE
       & Cowley Road
                                                                                                                                                                                                                                                                                                                                                             AB. Abercrombie
                                                                              P   P

                                                         Brookes                                G                                                                                                                                                                                                                                                                                              INT. International Centre
                                                         Print                                            £
                                                                      P                                                                                                                                                                                                                                                                                      Avo Café                          Oxford Brookes International
                                    P       FH
                                                                                                                                                                                                                                      LK                                                                                                                     Architecture
                                         Brookes                                                                                                                         P                                            E   NE
                                                                                                                                                                                                                                                                                                         P                                                                                     JHB. John Henry
                                         Restaurant                                                                                                                                                              CH                                                                                                                                          Built Environment
                                                                                  SNA                                                 Western                                                                                                                                                                                                                                                  Brookes Building
                                                                                                                                                                                                                                                                                                                             Student                         BCK. Buckley                      Main Reception
          Stop B7
                                                                                                                                                                                                                                                                                                                                                             Academic Office                   Brookes Union
     Buses towards                                                                                                             JHB                                                                                                                                                                                                                           Finance & Legal Services
     Marston Road               P       Sir Kenneth                                                                                                                                                                                                                                                                                                                                            Café Central
                                        Wheare Hall                                                                                                                  P                                                                                        P
                                                                                                                                                                                                                                                                                                                                                             Marketing & Communications        Careers Centre
                                                                                                                                                            INT                                                                                                                                                                                              Multifaith Rooms
             U5                                                                                    Central                                                                                                                                                                                                                                                                                     Deli
                                                                                                                          JHB                                                                                                                                                                                                                                Research & Business Development   IT Service Desk

                                                                                                                                               SIDE WALK
                                                                                                                       Theatre                                                                                                                                                                                                                               Strategic Change & Planning       Library
                                                                                                                                                                                                                                                                                                                                                             Student Finance                   Student Central
           GIPSY LANE

                                                              CLC                                                                                                                                                                                                                             SC
                                P                                                          Glass Tank                   Reception                                                                                                                                                                                                                            Wellbeing                         Taylor’s Yard

                                                                                                                                                                                                                                                                                                                                                                                               The Terrace
                                                                                                                                                                                                                                                                                                                                        Oxford City Centre
                                                                                                                                                                                                                                                                                                                                       Approx 30 mins walk
                                                                                                                                                                                                                                                                                                                                                             CLC. Clerici                      Upgrade
                                                                                                                                                                                                                                                                                                                                                             Business School
                                                                                                                      COL                                                                                                                                                                                                                                                                      24-hour computer rooms
                                                                                                                                                            LLD          Stop B4                                                                                                                                                                             Clerici Café
                                                                                                                                                                         Buses from London/Tube
                                                                                                                                                                         Stop B5                                                                                                                                                                             Sir Kenneth Wheare Hall           JP. John Payne
                                                                                                                                                                         Buses towards Harcourt Hill Campus,
                                                                                                                                                                         Marston Road Site & Oxford City Centre/U1 & U5
                                                                                                                                                                                                                                                                                                                                                             Vice-Chancellor’s Office          Architecture workshops
                                    P                                                                                                                       P
                                                                                                                                                                             U1 U5 TUBE                                                                GTON                                                                                                                                    Estates & Campus Services
                                                                                                                                                                                                                                                                                                                                                             COL. Colonnade
                                                                                                                                                                                                                                                                                                                                                                                               Technology Laboratory
                                                                                                          ON ROAD
                                                                                                                             Main Entrance                                                                                                                                                                                                                   Bank
                                                                                          HEADINGT                                                                                                                                           GH
                                                                   U1 TUBE
                                                                                                                                 2 mins walk
                                                                                                                                                                                                                                                                                                                                                             Colonnade Store                   LLD. Lloyd
                                                             Stop B2 Buses towards Wheatley Campus/U1                                                                                                                                                                                                                                                        Medical Centre                    Accommodation Bureau
                                                                                                                                                                                                                                                                                     Area closed
                                                             Stop B3 Buses towards London/Tube
                                                                                                                                                                                                                                                                                     for campus                                                              OxINMAHR                          Admissions
                                                                                                                                                                                                                                                                                     redevelopment                                                           Studental                         Transport Services

                                                                                                                                                                                             PULLENS LAN
                                                                                                                                                                                                                                                                                                                                                                                               UK Recruitment & Partnerships
                                                                                                                                                                                                                                                                                                                                                             FH. Fuller
                                                                                                                                                                                                                                                                                                                                                             Brookes Restaurant                SNC/SNA. Sinclair & Annex
                                                                                                                         Harberton Mead
                                                                                                                                                                                                                                                                                                                                                             Print, Post & Distribution

                                                                                                                                                                                                                                                                                                                                                                                               Health & Life Sciences
                                                         CLO E

                                                                                                                         Approx 2 mins walk                                                                                                                                                                                                HHH

                                                                                                                                                                                                                                                                                                                                                             G. Gibbs                          TO. Tonge
                                                                                                           PLA CABE

                                                                                                                                                                                                                                                                                                                                                             Humanities & Social Sciences

                                                                                                                                                                                                                            P                                                                                                                                                                  Bioinnovation Hub

                                                                                                                                                                                                                                                                                                                                                                                               English & Modern Languages
                                                                                                                                                                                                                                                                                                                                                                                               History, Philosophy & Culture
                                                  P                                                                                                                                                                                                                                                                                                  RO

                                                                                                                                                                                                                                                                                               P                                            P                HEADINGTON HILL                   MARSTON ROAD
                                                                                                          Visitor Entrance                                                                                                                                        OO

                                                                                                      P    P
                                                                                                                                                                                                                                                                                                                                                             DS. Drama Studio                  MRA. Annex
                                                                                                                                      Oxford City Centre
                                                                                                                                                                                                                                                                                                                                                             GH. Gatehouse                     MRG. Gym
                                                                                                                                      Approx 30 mins walk
                                                                                                                                      Approx 20 mins walk                                                                                                                                                                                                                                      Clinical skills and simulation labs
                                MRG                                                                                                    via John Garne Way                                                                                                                                                                                                    HHH.
                                                          MRA                                                                                              Buses towards
                                                                                                                                                             JR Hospital
                                                                                                                                                                                                                                                                                                                                                             Headington Hill Hall              MRM. Main Building
                                                                                                                                                                                                                                                                                                                                                             Confucius Institute               Clinical skills and simulation labs
                                           P                                                                                                                         U5
                                                                                                                                                                     X13                                                                                                               Clive Booth Student Village                                           Law                               IT Service Desk
                                                                                                                                                                                                                                                                                               Approx 2 mins walk
                                                                                                                                                                                                                                                                                                    Marston Road
                                                                                                                                                                                                                                                                                                                                                                                               Jane Ashley Lecture Theatre
                                                                                                                                                                                                                                                                                                                                                             RO. Red Oak

                                                                              P                                                                                                                                                                                                               Approx 20 mins walk                                                                              Nursing and Midwifery

                                                                                                                                                                                                                                                                                               via John Garne Way

                                                                                                                                                                                                                                                                                                                                                             RHB. Richard Hamilton             Restaurant and Cafe

                                                                                                                         Buses towards

                                          Staff Car Park        JAC
                                                                      KS                                                    City Centre                                                                                                                      Pick up and
                                                                                                                                                                                                                                                                                                                £                                            Arts

                                                                         TR   AW                                                                                                                                          Information                        Drop Off                     Library                    Cash Point
                                                                                   ’S L                                 and Headington
                                                                                                                                                                                                                      Cycle Parking                          Bus Stop                     Shop                       Multifaith Room                         SC. Centre for Sport
                                                                                                                                                                                                                      Car Parking                            Café                         Toilets                    Baby Change
                                                                                                                                                                                                                 P    Accessible                                                          Accessible                 Halls of
                                                                                                                                                                                                                      Parking                                Restaurant                   Toilet                     Residence
                                                                                                                                                                                                                          Visitor                                                          Gender Neutral                                    Walking
                                                                                                                                                                                                                          Parking                            Bar                           Toilet                    Steps                   Distance

     Most people buy ingredients for cooking at
     home from a supermarket. You can either visit      arrival/shopping-in-oxford. These shops
     the supermarket, or buy online and have your       may sell food from your home country or
     groceries delivered.                               you may be able to buy things which are not
     Popular cheaper supermarkets include Aldi,         available in the larger supermarkets. On the
     Tesco, Asda, Lidl, Co-op and Iceland. Other        web page, you will also find food shopping
     supermarkets, such as Waitrose, M&S and            tips from international students.
     Sainsbury’s, have arguably better quality food     If you are new to cooking for yourself and
     but are more expensive. You can also buy from      want some fun tips and healthy alternatives,
     the online supermarket, Ocado.                     visit
     Most supermarkets will give you a points card       Typical foodstuff costs:     Source: Tesco
     which will get you discounts on your shopping.
                                                         Milk (2 pints, semi-         80p
     In the Coop students get 10% discount with
                                                         skimmed green top)
     their Totum card. In the larger supermarkets,
     you will usually find a range of gluten-free and    Loaf of fresh white bread    £1.00
     lactose-free products and a continental food        A dozen eggs                 £1.69
     section.                                            Chicken breasts (1kg)        £5.85
     Headington is the closest shopping area to          Rice (1kg own brand)         £1.20
     the Headington University Campus and the            Potatoes (2.5kg)             £1.45
     map on page 29 shows the most popular               Apples                       £1.20
     shops available there. There are also many          (x6 Golden Delicious)
     shops and restaurants on the Cowley Road            Oranges (x5)                 89p
     selling food from around the world, including       Carrots (1kg)                49p
     halal products. For a list of smaller food
                                                         Tomatoes (1kg)               £2.09
     shops in Oxford which are popular with
     Brookes students, visit www.brookes.

      Online shopping and deliveries
      It is helpful to know how you can get food
      and other necessities delivered to your
      door. On this page, you will find some tips
      about online shopping and deliveries, as
      well as some provider suggestions.

     International Student Food Survey
     To help new students make decisions about where to shop for food in Oxford, we asked first
     year international students from the 2019 cohort to answer a short survey about where they
     shop for food. 153 students responded, including 60 different nationalities.

      Students were asked for the name              Just over 50% of students who
      of the main supermarket they use.             responded to the survey, said they
                                                    also liked to shop at smaller food
                                                    shops. Here are a selection of the
              22.9%          Sainsburys              Headington      Indian        Headington
              Others*                                Food and        grocers
                                                     Euro            European      Cowley
                                   15%               Supermarket     food
                                                     Brasileiro      Brazilian     Cowley
                 43.1%                                               meat and
                 Tesco                                               grocers
                                                     Seoul Plaza     Korean        Cowley
                                                     Jing Jing       Mixture of    Cowley
                                                     Oriental Food   Asian foods
      *Other supermarkets: Lidl, Co-Op,              Store
      Iceland, M&S, Waitrose, Asda                   Erdem Food    Fresh fruit     Cowley
                                                     Centre        and veg,
                                                                   halal meat
      We also asked students to share                Thong Heng    Mixture of      Windmill Rd,
      their top tips for shopping:                   Oriental      Asian foods     Headington
                                                     Uhuru Whole Organic           Cowley
      ✓ “Organise your meals for the week            Foods         vegetarian/
         and do one big food shop. This will                       vegan
         save you money and make you cook            Tahmid Stores Indian          Cowley
         healthy filling meals.”                                   grocers/
                                                                   halal meat
      ✓ “There are many different grocery            Zubr          Polish          Cowley
         shops in Cowley: for people from                          supermarket
         many different backgrounds, cultures
         and ethnicities.”
      ✓ “Use loyalty cards and then you can         The main reason given by students
         collect points for discounts.”             for shopping at these stores was:
      ✓ “Go at a late time for reduced food.”       ✓ to find food from their home countries,
      ✓ “Have a check list when you go              ✓ to buy foods they cannot find in the
         shopping so you don’t over spend.”            larger supermarkets,
                                                    ✓ for religious purposes
     Survey performed by Jasmin De Zilva.
     Household Goods                                    prices at www.moneysupermarket.
                                                        com/mobile-phones or compare different
     You may need to buy things for your room or
                                                        providers at the Carphone Warehouse in
     house. If you are living in a hall of residence,
     your bedding and cooking utensils are not
     included but bedding and kitchen packs can
     be pre-ordered from your home country via          Charity Shops
     UniKitOut and delivered to your door.              There are some charity shops in Headington                        which sell second hand clothes, shoes,
     Oxford%20Brookes%20University                      furniture and lots of things you might want for
     You can also buy these products locally when       a new house. These have been donated by
     you arrive. In the Oxford City centre, shops       people who can no longer use them.
     such as Primark, Argos, M&S, Debenhams             You can also find second hand things on
     and Poundland stock household goods. You 
     can order them before you arrive and go and
     collect them once you are here. In Cowley
     centre, shops such as Matalan, Wilko, B&M,
     Asda Living or TK Maxx will sell these things
     You can find further information about
     accommodation at
     Mobile Phones                                              For the most up-to-date
                                                               information please use the
     Most international students use a pay as                 web links supplied throughout
     you go or SIM card only. Mobile phone                             this booklet.
     companies will give these free when you top                    For university-wide
     up with credit for your phone eg O2, 3, EE                  information please see
     or Vodaphone. Giffgaff, ID mobile, VOXI and       
     other online only companies can be good                       alerts/coronavirus
     value, www.idmobile. or You can check

     Adapting to life in the UK
     Moving to a new country can be challenging and you are likely to experience highs and lows
     while you are here. Settling in can take some time and can be tiring as you will be learning new
     things all the time. Here are some things that can help you make the UK your second home.

     Making friends                                     Finding things to do in Oxford
     ✓ Join our Global Buddies scheme.                  Oxford is a historic city with fantastic museums
        See page 11.                                    and architecture. It has theatres, cinemas, clubs
     ✓ Come to ISAT international social events.        and live music venues as well as lovely parks to
        See page 10.                                    explore and relax in. There are lots of places to
                                                        eat and drink, with food from around the world.
     ✓ Meet people with similar interests through       We publish some of these on our website at:
        Brookes Union clubs and societies
     ✓ Join Student Connect. Student Connect            Find out more at:
        is a tool to help you make contact with
        another student who shares one of     
        your interests. It is run by the Multifaith
        Chaplaincy in Wellbeing. You simply fill
        in a short form and the team will do their
        best to match you up with someone who
        shares at least one of your interests. Email to sign up.
     ✓ Join Oxford Brookes Erasmus Student
        Network (ESN). They run events
        throughout the semester and all students
        are welcome
     ✓ Join Oxford University’s Union (OUSU) and
        take part in their activities www.oxford-
     ✓ Meet new people from the community
        and from all over the world, practise
        your English through games, and learn
        about British culture and customs at the
        International English Club, (IEC.) The IEC is
        run every week by a friendly group of local
        Christian volunteers from the Multifaith
        Chaplaincy and local churches. It is open
        to people from all faiths and those who do
        not follow a particular religion.
     ✓ Use to find groups and
        activities in Oxford which you can join. This
        can be a great way to meet British people.

     Being polite in the UK                              toilets and sometimes even to enter class.
                                                         People will be annoyed at you if you do
     ➤ Most people shake hands when they are
                                                         not wait in the queue. If someone is there
       first introduced but as you get to know
                                                         before you, let them go first. If you forget
       them better, they may greet you with a
                                                         to queue, just apologise.
       kiss on the cheek or a hug.
                                                      ➤ The British sense of humour can be ironic
     ➤ Being late is seen as bad manners in the
                                                        and confusing. Don’t worry. As you get
       UK. Aim to arrive five minutes early for
                                                        to know the people better, you will start
       classes so there is time to sit down before
                                                        understanding the jokes. If you are not
       they begin. If you are going to be late for
                                                        sure, just ask.
       an appointment, let the person you are
       meeting know. You can be a little late if      ➤ Some people, clubs and societies meet
       you are going to someone’s house for a           in pubs (public houses). All pubs serve
       party or dinner.                                 non-alcoholic drinks so you don’t need to
                                                        worry if you don’t drink alcohol yourself. In
     ➤ You will often hear the words ‘excuse me’,
                                                        the UK, it is legal to drink alcohol if you are
       ‘please’, ‘thank you’ and ‘sorry’ and it’s
                                                        18 years old or over. Alternatively, people
       good to use them yourself.
                                                        meet in the many cafés in Oxford.
     ➤ People like a lot of space around them so
                                                      ➤ Tips are usually only given when you
       don’t stand too close to them.
                                                        receive table service for example in cafes,
     ➤ Try not to ask personal questions, for           pubs, or restaurants. You do not need to
       example, about age, their salary, religious      tip if you are just buying drinks at the bar.
       beliefs or politics until you know them very     Tipping is normally around 10%.
     ➤ We queue (stand in line) for everything
       here; for buses, to pay in shops, for

     Support While You Are Here

     Online contact details for most departments      Student Support
     can be found on the Oxford Brookes               Co-ordinators (SSCs)
     Website. If you are
     unsure of anything, ISAT can usually help or     Each faculty has a network of Student Support
     redirect you to another group that can do so.    Co-ordinators (SSCs) at Brookes to support
                                                      you during your time here so help is never far
                                                      away. They can help with any problem or issue
     International Student Advice                     you may face during your time at University.
     Team (ISAT)                                      They want to make sure you get the most out
     ISAT offers information and advice on issues     of your experience here at Oxford Brookes and
     such as immigration, employment, financial       that nothing gets in the way.
     difficulties and general academic matters.
     We’re a good place to start if you’re not sure   services/ssc
     who to ask.
                                                      Global Exchanges and
     Email us, telephone us
                                                      Study Abroad Team
     Mon-Fri 11.00am-13.00, UK time,
     +44 (0) 2031 074490, or join us                  All exchanges and study abroad students
     Mon-Fri 13.00-15.00, UK time, via Zoom.          will be contacted by the team about how to
                                                      access support at Oxford Brookes.
     For updated details please visit our online
     contact page                  The Exchanges Team is working remotely:
     students/isat/contact                            Monday to Friday 9.00-17.00. To schedule a
                                                      meeting via Google Hangouts contact us at

                                                      Research Degrees Team
                                                      The Research Degrees Team works closely
                                                      with the faculty Research Offices to provide a
                                                      comprehensive professional support service
                                                      for all research students; from first enrolment
                                                      to conferment of your degree. If you have
                                                      any queries or need advice about your
                                                      programme, we can be contacted during
                                                      normal office hours by email:

     Academic Development Team                       Support for students who have
     Students on courses from foundation to          a disability or a specific learning
     PhD level are welcome to see an Academic        difficulty
     Development tutor for advice on study           If you have a specific learning difficulty,
     skills, maths or statistics. The Academic       such as dyslexia, dyspraxia, dyscalculia
     Development Team is a friendly, confidential    or AD(H)D, information about reasonable
     service which offers advice on a wide           adjustments and support is available on the
     range of issues including understanding the     Dyslexia/SpLD website:
     task, planning, researching and structuring
     essays and assignments. The Academic            dyslexia-spld. If you would like an advice
     Development Team also has many online           appointment to arrange your support, please
     resources. Find out more at:                    email or call            01865 484653.
                                                     Financial difficulties
     Academic English
                                                     Although students are expected to have
     If English is not your first language Brookes   enough money to pay their fees and support
     offers a range of Academic English              themselves, we know they can sometimes
     modules and courses. Undergraduate and          have unexpected problems with money for
     postgraduate students can take credit bearing   a variety of reasons. It is very important to
     modules or short courses at any stage of        talk to someone as soon as possible, and to
     their degree and one-to-one or online writing   let the Student Finance Team know if this is
     consultations are always available. Find out    going to affect your fee payments.
     more at:
                                                     Students may be able to apply for Financial
     Someone to talk to privately                    Aid.
     The Counselling Service offers you the
     opportunity to discuss anything important to    If financial worries are affecting your health
     you or troubling you in confidence.             you may find that talking to someone really
                                                     helps so do call the Counselling Team
     This could be fear of failure, bereavement,
     homesickness, relationship problems or

     Careers                                             are only available at our main surgery, St
                                                         Bartholomew’s Medical Centre.
     The careers service offers one-to-one advice
     and guidance and practical support in job           If you are being treated for a long-term
     searching, applications and preparing for           medical condition, register as soon as
     interviews to international students.               possible and make an appointment to see
                                                         your new doctor. Take your home doctor’s
     ISAT can advise you on how many hours
                                                         name and address, copies of your previous
     of paid work your visa will permit you to do
                                                         medical records and a list of any of your
     inside and outside of semester time.
                                                         medicines when you go to the appointment.
     You can find out more at
                                                         Your can find more details at

     Brookes’ Union Advice                               Dental
     The Union Advice Service can give advice on
                                                         Dental work is subsidised by the NHS but
     a range of issues including financial difficulty
                                                         there is a charge each time you use the
     and financial aid, housing issues, university
                                                         service. Studental is our dental clinic in the
     processes such as mitigating circumstances,
                                                         Colonnade Building on Headington Campus.
     appeals and complaints and general matters
                                                         To book an appointment visit the website
     such as, healthcare, consumer, employment
                                                or phone 01865
     and tax and civil legal matters. We can also
                                                         689997. Email
     signpost to Wellbeing, Counselling and
     Disability services.

     Medical                                               Your name while you
     Most students have access to the National             are in the UK
     Health Service including seeing a General             • Always write your name in the same
     Practitioner doctor (GP) for non emergency              way (spelling and order) – as it is
     appointments or the hospital for emergencies.           printed in your passport.
     To access this, you will need to register with a      • When you receive your student card,
     doctors’ surgery. Brookes has a Medical centre          check that your name is in full in the
     on campus. It is located in the 3rd floor of the        way you want it to appear on your
     Colonnade Building on Headington Campus                 certificate/diploma, and make it clear
     and is open from 8.30am – 6.00pm, Monday to             which name you want us to use as
     Friday (semester time only). GPs are available          your surname (family name).
     to talk to you via telephone, (01865 242334)
     or video consultation and if necessary, they will     • If your country does not use first
     then arrange for you to be seen. Please note            name and surname, decide in
     you can order repeat prescriptions via email.           advance which part of your name you
                                                             will use as your surname and always
     During semester time, appointments                      use it in the same way.
     are available both on campus at the
     Medical Centre and at the main surgery,
     St Bartholomew’s Medical Centre, on the
     Cowley Road. During vacation, appointments

     Religion, Belief and Spirituality
     Multifaith Chaplaincy                             Pastoral Care
     The Multifaith Chaplaincy offers support,         If you are finding student life tough, a chat,
     friendship, hospitality and information to        (not necessarily religious or spiritual in
     people of all faiths and none. We keep details    nature,) often helps. You can reach out to
     of churches, mosques, temples and other           the Wellbeing Team or contact Pastoral Care
     faith communities in Oxford. The University       for a safe space to talk things through via
     has a team of Christian, Jewish, and Muslim       telephone, or Google Meet.
     Chaplains and benefits from good relationships
     with other local faith communities.               Student Connect
     Please send any enquires by email or telephone    Student Connect is designed as a tool to
     the main Wellbeing reception Phone: +44 (0) 20    help students who are isolated connect with
     3107 4461 who will be able to put you through.    someone else who shares their interest.             After we receive people’s forms with their
     chaplaincy                                        stated interests, we cross-reference and pair
                                                       them up by email. It can take up to 2 weeks,
                                                       depending on the number of forms we’re
      Multifaith Chaplaincy Events
                                                       receiving and how specific people are about
      You are welcome to join us                       their interests, but we try to match most                      people within a few days. We’ve had a great
      wellbeing/chaplaincy/whats-on                    response and already sent out the first batch
                                                       of matches.
                                                       You simply fill in a short form and our
     Multifaith Chaplaincy                             team will do our best to match you up
     Online Events                                     with someone who shares at least one of
     Members of the Multifaith Chaplaincy team         your interests. We’ll email you both at your
     are running online events to support students     Brookes email address so that you can
     – wherever you might be in the world. Some        connect.
     of our events are designed for international      To find out more, and join in with Student
     students, most are open to everyone. You          Connect
     can find out more about Crafternoon Tea, the      news/make-a-new-connection
     International English Club, meditation and
     relaxation events, and religious and worship
     services. We also maintain a list of local
     worshipping communities.
     To find out more, visit our website (see above)
     or email

     Studying at University
     In the UK, students often work independently       such activity will be delivered through high
     which may be different to what you might           quality, online learning. The lecturer will give a
     have been used to in your own country. Your        general overview of a topic and you will need
     Oxford Brookes tutors will expect you to           to take notes. If there is something you don’t
     develop a critical approach to your studies,       understand, make a note and ask your tutor
     analysing what you read, and offering your         about it later.
     own arguments based on a wide range of             Face-to-face teaching in the form of seminars
     evidence.                                          and tutorials, will still take place but it will be
     Plagiarism, which means presenting                 restricted to small groups or individuals.
     someone else’s work as your own, is strictly       A seminar is a class of up to 15 students. The
     forbidden and can result in you failing your       tutor will give you the topic in advance and you
     course. When using information from books,         may need to read about it or prepare a short
     or other sources, write it in your own words       presentation to discuss in the seminar.
     or put it in quotation marks and reference
     the original book or article. Ask your tutor or    The aim of the seminar is to analyse the topic
     Academic Adviser if you do not know how            through debate. Your tutors will encourage you,
     to reference your work. To do well, you will       so don’t be afraid to speak out and challenge
     need to compare different books and articles       others and offer your own ideas.
     that you have read, commenting on whether          Independent study will help you learn skills
     their arguments make sense and making              such as research, critical analysis and problem
     judgements about the quality of their evidence.    solving, which will help you develop your own
     Successful students do not claim to know           ideas and confidence.
     all the answers, but they do ask the right
                                                        Your tutor or Academic Adviser will have
                                                        a regular office hour when you can go to
     Oxford Brookes will follow all government          ask them questions one-to-one. This is an
     guidelines to ensure the wellbeing of all          opportunity to discuss how your work is going
     students and staff in response to Covid-19         and any problems you are having with the topic
     alerts. Nevertheless, we intend to work            or with studying in general.
     towards our campuses being open as fully as
     possible from 25 January 2021 onwards. This
     will mean that there will be some adaptations
     to the method of delivery for some courses, in
     order to comply with public health guidelines.
     It is generally the case that most courses will               COVID-19
     include lectures, seminars, tutorials, practical       For the most up-to-date
     work, independent study and assessments.              information please use the
                                                          web links supplied throughout
     A lecture is a large class, sometimes with
                                                                   this booklet.
     over 100 students that lasts around one
                                                                For university-wide
     hour. However, as a result of Covid-19, in the
                                                             information please see
     academic year 2020/2021 there will be no      
     large-scale, face-to-face teaching delivery (eg           alerts/coronavirus
     large lectures) at Oxford Brookes. Instead,

     Checklist of things to do
     and people to meet
     People to find at Oxford Brookes
     Who are they? What can they help with?                    Where are they?
     Online         • Here to help with any questions.         Please see
     Induction Team   Make sure you contact them if you        students for further information about the
                      have missed your induction events.       Online Induction Team.
     Enrolment        • Enrolling (you need to do this by      You will receive an email to alert you that
     Team               Friday 5 February for full-time        online enrolment has opened. More details
                        students and Friday 12 February for can be found at
                        part-time students)          
     Student          • General questions about studying at Contact details are
     Central Advice     the University                         students/student-central
     Team             • Queries about student cards            Instructions on how to download your
                                                               Attendance Certificate can be found on the
                                                               following student central page
     International    • If your BRP is sent to the University, Find out what you need to do for visa
     Student            they will post it out. Make sure your enrolment and to get your BRP at
                        term-time address is correct in your
     Compliance         student information and change it if preparing-your-arrival/collecting-your-
     Team team          necessary                              brp
     Student          • Choosing modules and making a          In your faculty.
     Support            full programme                         Check with the Online Induction Team if
     Coordinators     • Adding and deleting modules            you’re not sure
                      • Information on free language 
                        modules                                services/ssc
                      • If you arrive late, they can let you
                        know what you have missed
     Academic         • Learning about your programme and Your timetable will tell you where and when
     Advisers            what is expected of you               to meet them. If you have missed this,
                                                               check with the Online Induction Team

     Programme        • Postgraduate students need to see      In your faculty.
     Administrators     these staff during subject specific    Check with the Online Induction Team if
                        induction sessions                     you’re not sure
                      • Answering any queries you may
                        have about your course
     Global           • Certificates of Arrival for Erasmus    You can find the Global Exchanges and
     Exchanges          students                               Study Abroad Team contact details on
     and Study        • Questions about life as an             their webpage.
     Abroad Team        Exchange student at Brookes. 
     Research         • All Research Degree programme          Student Central, the Forum, ground floor
     Degrees Team       enquiries and matters related to       of JHBB
                        admissions                             Can be contacted during normal office
                      • Enrolment and other programme          hours by email:
                        related queries and supporting
                        documents                              research-degrees-team
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