GLORY CSR Report 2018 - Glory Global Solutions
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Corporate Communications Department
Management Strategy Headquarters
1-3-1 Shimoteno, Himeji,
Hyogo 670-8567, Japan
Phone: +81-79-294-6317
Fax: +81-79-299-6292
corporate.glory-global.com
GLORY CSR Report 2018
Glory at a Glance Editorial Policy Table of Contents
Corporate name : GLORY LTD. Stock listings : Tokyo Stock Exchange (1st Section) The Glory CSR Report 2018 aims to inform a wide range of Message from the President 3
Founded : March 1918 Number of employees : 3,314 (Group: 9,516) stakeholders about the CSR initiatives that GLORY LTD. and
Note: As of March 31, 2018 Glory Group companies conducted during fiscal year 2017.
Incorporated : November 1944
Line of business : Development, manufacturing, sales, and
Capital : ¥12,892,947,600 This report contains information in line with the Standard
maintenance of cash handling machines, data
processing equipment, peripheral devices with data
Disclosures of the Sustainability Reporting Guidelines, Version
processing equipment, vending machines,
4 set out by the Global Reporting Initiative (GRI). Glory has also
automatic service equipment, etc.
completed identifying material issues in line with the relevant
processes as defined by the GRI.
Business Segments
The Special Report section showcases Glory’s coin-operated Corporate Philosophy and
Main Customers Main Products and Goods lockers, which were developed to meet new societal needs. The Management Creed,
Glory CSR Report 2018 also covers major efforts in fiscal year Glory’s Material Issues in CSR 5
Financial Market Open teller systems Cash monitoring cabinets
2017 related to environmental protection, social action, and Safe and Secure Society
Coin and banknote recyclers Security storage systems
Financial institutions, OEM clients, for tellers Key management systems
corporate governance. Further details can be found on the
and others in Japan Coin recycling modules for ATMs Banknote recycling modules Glory website.
Multifunctional banknote changers for horse race ticket
vending machines Booklet content Philosophy
Corporate
Philosophy
Corporate
Vision
Management Creed
Corporate Action Medium-Term
Guidelines Management Plan
Employee Action Guidelines
Retail and Transportation Supermarkets, department stores,
Employee Standards of Behavior Annual Management Plan
Market Coin and banknote recyclers Ticket vending machines (Glory Spirit)
cash-in-transit companies, railroad for cashiers Cigarette vending machines Mindset Action
companies, tobacco companies, Sales proceeds deposit machines Medical payment kiosks
hospitals, local governments, Multifunctional banknote changers
Level of importance to stakeholders
RFID self-checkout systems
Cash recyclers for gas stations for cafeterias
Major CSR Initiatives
general companies, and others
in Japan Coin-operated lockers Ballot sorters for handwritten ballots in the Value Chain 7
Amusement Market
Card systems for pachinko parlors Pachinko ball counters Covers noteworthy initiatives
Banknote conveyor systems for individual pachinko machines conducted in fiscal year 2017.
Amusement halls (pachinko parlors)
Pachinko prize dispensing Membership management systems
and others in Japan for pachinko parlors
machines
Pachinko ball/token counters Web content
Overseas Market Banknote recyclers for tellers Coin and banknote recyclers
Level of importance to Glory
Financial institutions, for cashiers Special Report
Banknote sorters
cash-in-transit companies, Sales proceeds deposit machines
Banknote and check Changing with the Needs of the Times
retail stores, casinos, OEM clients, deposit modules for ATMs Coin wrappers
and others overseas
Glory’s Coin-Operated Lockers 9
Banknote counters
Regular efforts not covered in
the booklet are posted on our
website, along with news and
Others Other than those above Other than those above other detailed information.
Report Subjects
This report generally describes the efforts of GLORY LTD. It will
be explicitly stated if a particular item being reported concerns
a specific Glory Group company or another company. Moreover,
the report on environmental activities covers the ISO
Financial Data (Consolidated) 14001-certified offices of GLORY LTD. and Glory Group Governance 11
companies.
Net Sales Operating Income Sales by Business Segment Quality Initiatives 13
(Billions of yen)
250
(Billions of yen)
25
Reporting Period
Others Financial Market
2.8 billion yen 53.9 billion yen Fiscal year 2017 (April 1, 2017 to March 31, 2018)
218.6 222.3 226.9 222.5 227.3
(1.3%) (23.7%) Human Resource Initiatives 15
200 20
20.5 20.3 (May include reporting of items occurring in or after April 2018.)
19.6
18.6
FY2017
100 15
16.7
consolidated Publication Date Social Initiatives 17
sales Retail and July 2018
100 10
227.3 Transportation
Markets Environmental Initiatives 19
billion yen 43.2 billion yen
(19.0%) Referenced Guidelines
50 5
Overseas Sustainability Reporting Guidelines, Version 4, Global Reporting
Market
106.7 billion yen
Amusement
Initiative (GRI) Stakeholder Dialogue 21
Market
(47.0%) 20.5 billion yen
0 0 (9.0%) 2012 Environmental Reporting Guidelines, Ministry of the
2013 2014 2015 2016 2017 (FY) 2013 2014 2015 2016 2017 (FY) Note: Figures in parentheses indicate the percentage of sales. Environment, Japan Third-Party Opinion 22
1 GLORY CSR Report 2018 GLORY CSR Report 2018 2
Message from the President
Hirokazu Onoe
President, GLORY LTD.
As Glory enters its next 100 years, • Various methods of payments: Extend solution portfolio to
processing and settlement of electronic payments and
philosophy. In order to share and permeate that philosophy,
we translated into eight languages and distributed to every
digital currencies group employee the Guidelines of Glory handbook, which sets
we will contribute to the creation • Currency circulation management: Extend capabilities to forth principles such as our corporate philosophy,
track and manage cash through its complete life cycle management creed, and corporate action guidelines.
of a safe and secure future. • Automated society: Contribute to productivity in
multi-industry applications of robotics, which can work in
Furthermore, in 2014, we signed up to the United Nations
Global Compact because its 10 principles in the four areas of
harmony with human employees human rights, labor, the environment, and anti-corruption
extendable time limits. We have established our standing as • Personal identification and authentication: Develop share the same values with our corporate action guidelines.
Glory’s 100th Anniversary a pioneer of cash handling machines. solutions to detect, authenticate, and protect personal
In March 2018, thanks to your support, our company marked identity, enhancing trust and security in society In September 2015, at a United Nations summit, sustainable
the 100th anniversary of its foundation. We have come this To arrive at where we are today, we have created various developments goals (SDGs) were adopted and 17 goals were
far thanks to the long-term support of our stakeholders, to innovations within business fields related to currency, and we In order to realize these four new business domains, we will set. We have linked those goals to our group’s strengths so
whom we offer our deepest gratitude. Our company was have expanded our market, but our roots remain the further advance our current core technologies of that by implementing our business strategies we are also
founded in 1918, with seven employees, as a repair factory philosophy that we have maintained since our foundation, of recognition/identification and mechatronics. We will also working to solve social issues.
for light-bulb manufacturing devices. Now, the Glory Group “continuously striving to benefit people by creating products work to provide products and solutions that meet customers’
has about 9,500 employees, subsidiaries in more than 20 that have never been seen before.” We have a long and needs by fusing new technologies via the promotion of open We will continue to earn the trust of our stakeholders and
nations around the globe, and offers products and solutions continuous heritage focused on the development of innovation, and through a flexible approach to changes in the strive to be a corporate group contributing to the realization
to meet the diverse needs of customers in over 100 countries. innovative solutions that improve society. This is enshrined in market environment. of a sustainable society.
our corporate philosophy with the words “a striving spirit and
Since our foundation, we have continued to strive to achieve cooperative efforts.” As the first step, in April 2018 we began a three-year June 2018
the technological innovation and superb manufacturing that planning period with the initiation of our 2020 Medium-Term
society has sought. Along the century-long path that we have Management Plan. This plan sets aside a period of
traveled, the cornerstone of our current growth was the
Determining Our Long-Term Vision 2028 preparation for the creation of our long-term vision, and
development of the first domestically produced coin counter, In April 2018—with our focus on the next 100 years—we put pushes forward initiatives aimed at creating new value. It
and its provision to the Ministry of Finance’s Mint Bureau together the ideal image of Glory 10 years from now and set includes the three basic policies of building foundations for
(now the Japan Mint) in 1950. Since then, we have created forth the Long-Term Vision 2028, which states “We enable a realizing sustainable business management, strengthening
many products confident world.” Until now, within the business domain of collaboration with various partners to solve social issues, and
which were the first cash handling, the Glory Group has worked to create an realizing higher productivity and robust corporate
of their kind in environment in which society can use cash with peace of constitution that directly generate outcome.
Japan, such as coin mind. Going forward, as well as furthering that goal, we plan
wrappers, coin to enter new fields of business. With the spirit we have
sorters, cigarette inherited from our predecessors of taking on a challenge,
Toward the Creation of a Sustainable Society
vending machines, and via the application of advanced technology that exceeds The Glory Group conducts management based on our
and coin-operated the boundaries of cash handling, we will work to create new corporate philosophy, and we believe that the actions of each
lockers with domains in the four business areas detailed below. and every employee will lead to the realization of that
Japan’s first coin counter
3 GLORY CSR Report 2018 GLORY CSR Report 2018 4
Corporate Philosophy and Management Creed Glory’s Material Issues
Glory has identified its CSR-related material issues through the following process.
We will contribute to the development of a more secure society
Corporate Philosophy
through a striving spirit and co-operative efforts. Process for Identifying Material Issues
STEP 1 Find and Extract CSR Issues In-House Consideration
• Through a spirit of continuous development, we will provide products and
Based on international standards such as the Global Reporting Initiative (GRI)
services our customers can rely on. Representatives of relevant Glory departments sorted out the
issues and assessed their materiality.
guidelines and ISO 26000, the social impact in all stages of the value chain (planning,
Management Creed • We will build a vigorous corporate group through respect for the individual development, procurement, manufacturing, sales, maintenance, others) were
and teamwork. assessed, and CSR issues were found and extracted.
• We will endeavor to act as responsible corporate citizens and co-exist
harmoniously with society at large.
STEP 2 Assess the Materiality of CSR Issues from the Standpoint of Both Glory and Its Stakeholders
A questionnaire was administered in both the business and corporate departments to
assess materiality. Responders ranked the priority of CSR issues from the two
2020 Medium-Term Management Plan standpoints of ‘materiality in businesses’ and ‘level of impact on stakeholders’.
Dialogue with Experts
Basic Policy Two dialogue sessions were held, each one with an outside
expert: Junichi Mizuo, President of MIZUO Compliance &
Policy 1 Policy 2 Policy 3
STEP 3 Experts Assess Validity Governance Research Office, and; Seiichiro Shimamoto, a
professor at Kyoto Bunkyo University. In these sessions, the
two experts provided Glory with advice such as whether
Two outside experts assessed the validity of materiality. Based on these assessment
Existing Business New Business Management Base results, a materiality map was created and issues were sorted out.
there were any shortcomings in the assessed materiality,
and how to pursue CSR that matches Glory’s characteristics.
Build foundations for Strengthen collaboration Realize higher productivity and
realizing sustainable with various partners to robust corporate constitution
business management solve social issues that directly generate outcome STEP 4 Identifying Material Issues
Promote new business Work-style and operational Based on the materiality map, 11 items considered material issues at Glory were
Overseas business
chosen and these were classified into five priority CSR themes. Following approval Junichi Mizuo Seiichiro Shimamoto
Further growth of financial domains reform to improve President, Professor,
from management, these were identified as material issues.
market and acceleration of
Acquire new core technology productivity MIZUO Compliance &
Governance Research Office
Faculty of Social Relations,
Kyoto Bunkyo University
retail business
Proactive allocation of Organizational climate
Domestic business reform to realize open
management resources for
Promote solution proposals innovation
new business
Material Issues Identified at Glory
Category Priority CSR Themes Material Issues Fiscal Year 2018 Targets
• Build a business model that contributes to the
advancement of customers’ business and helps • Build solutions using diverse data
Creating New value creation them boost their operational efficiency
new value through business • Aim to be a reliable partner to customers, and
Glory’s CSR Philosophy CSR Promotion Framework establish a scheme for periodically confirming • Select model customers and periodically review
progress and customer satisfaction
Glory believes that CSR (corporate social responsibility) CSR efforts in the Glory Group are led by the CSR • Reduce energy consumption per employee by 1%
• Reduce energy consumption per employee (base year: fiscal year 2010)
is achieved by putting its corporate philosophy into Committee, which is chaired by the President and made
practice. This means offering cash handling machines up of management-level employees. The committee
Environment Environmental • Reduce CO2 emissions from new products
• Improve energy efficiency of newly developed products
and other products and services of high social convenes twice a year, at which time it deliberates on the protection by at least 15% compared to previous models
importance to respond to customers’ needs for basic direction and plans for CSR management and • Carry out biodiversity preservation activities in
• Carry out 100% of activities planned for this fiscal year
cooperation with stakeholders
efficiency and accuracy and thus contribute to the establishes policies for major annual CSR initiatives.
realization of a safe and secure society. • Implement and verify new ways of working
• Promote work-style reform
Human resource • Boost operational efficiency
Safe and Secure Society
President initiatives • Support and secure human resources essential to • Offer job-level-specific training and support
Glory’s business candidates who can lead the company in the future
Social
Promotion of CSR • Conduct CSR-oriented procurement worldwide
• Continue to use the CSR voluntary checklist, and
work to improve assessment scores
Philosophy
Corporate Corporate
CSR Committee
Secretariat
in the supply chain • Spread activities to overseas sites
Philosophy Vision
Management Creed Corporate Communications Department
• Conduct activities in line with the Corporate
Corporate Action Medium-Term Management Strategy Headquarters • Strengthen corporate governance
Guidelines Management Plan
Governance Guidelines
Employee Action Guidelines Department Managers
Employee Standards of Behavior
(Glory Spirit)
Annual Management Plan
Governance Strengthening • Strengthen risk management activities and • Conduct risk management from a global perspective and
of governance communicate to Glory Group companies communicate activities to Glory Group companies
Mindset Action • Conduct job-level-specific compliance education, and
• Strengthen compliance management and
Employees communicate to Glory Group companies strengthen collaboration with Glory Group companies
Corporate Philosophy Structure Business Management Structure
5 GLORY CSR Report 2018 GLORY CSR Report 2018 6
Major CSR Initiatives in the Value Chain
These are the major initiatives that the Glory Group is carrying out for each stakeholder category
in the value chain.
Value Chain
Planning Development Procurement Manufacturing Sales Maintenance
Glory’s mission is to continue to take on Glory remains dedicated to developing Besides carrying out fair and open Under Glory’s optimized manufacturing Glory analyzes the exact needs of each Glory provides prompt, exacting, and
the challenge of developing products and products that respond to the needs of purchasing and ensuring stable system, each of the company’s factories market and customer so that it can provide sincere service to earn the trust of
solutions that satisfy customer needs. customers from various countries and procurement, Glory makes CSR part of its around the world uses its own strengths to high-value-added products and solutions customers and provide them with
regions. entire supply chain. deliver high-quality products in a timely in a timely manner. satisfaction and peace of mind.
manner.
Customers Customers Customers Customers Customers Customers
• Create new value and solutions • Develop products that match • Ensure quality and pursue • Ensure quality and reliable supply • Provide products that match • Provide prompt, reliable
• Plan products that match customer customer needs in a timely manner appropriate, competitive pricing • Shorten lead-time customer needs in a timely manner maintenance
Major Initiatives for Each Stakeholder
needs • Ensure quality • Boost cost competitiveness • Provide appropriate information on • Improve maintenance quality through
Business partners products and services customer focus
• Incorporate universal design
• Develop products utilizing new • Promote CSR-oriented procurement Global environment • Properly manage customer • Plan services that match customer
Customers Global environment in unison with suppliers information and personal information needs
technologies
• Plan environmentally friendly • Strengthen partnerships with • Manufacture with an eye to saving • Properly manage customer
products suppliers resources, recycling, and reusing information and personal information
Customers Global environment Customers Global environment
• Respect human rights in the supply Local communities
Global environment • Develop environmentally friendly
chain • Sell environmentally friendly
products products Global environment
• Map out the product life cycle • Ensure safety in the vicinity of each
Employees plant • Switch to eco-cars
Employees Global environment Employees
Employees • Sell CFC-free cleaning goods
• Promote a work-life balance • Promote a work-life balance
• Promote a work-life balance • Promote green procurement
• Provide education to improve • Respect human rights and ensure
employee skills • Protect biodiversity
occupational health and safety
Employees
• Promote a work-life balance
• Train employees based on
qualification systems
16,716
Environmental Impact
Energy-induced CO2 emissions t-CO2 (0.1% increase over previous fiscal year*) Scope 1 Scope 2
CO2 emissions from parts CO2 emissions from product usage
and materials procured CO2 emissions from product disposal
185,388 t-CO
5.0% increase
Scope 3, over previous
Scope 3, Category 1 2 Category 11
fiscal year* Scope 3, Category 12
176,252 t-CO 2
CO2 emissions from transportation and shipping
2,632 t-CO 2
13,144 t-CO Scope 3,
26.6% increase
2 Category 4 over previous (26.5% increase over previous fiscal year*)
(5.4% increase over previous fiscal year*) fiscal year*
Aiming to provide products and Promoting CSR-oriented procurement Dedicated to constantly returning
Quickly responding to social change services that are easy to use in unison with our suppliers to our foundations Providing optimum solutions Aiming to improve customer satisfaction
Kiyoaki Jyunichi Miho Aki Mizuki Ryota
Kobayashi Ichikawa Kakinuma Morimoto Matsuoka Uehara
Product Planning Department, Industrial Design Division, Purchasing Procurement Production Engineering Retail Market Sales Planning Field Service Planning Department,
Product Management Division, Development Headquarters Department, Department 2, Department 1, Customer Service Division,
Marketing Management Office, Purchasing Division, Himeji Factory, Sales Planning Division, Service Headquarters
International Business Production Headquarters Production Headquarters Domestic Business Headquarters
Voices
Amid globalization and the diversification We regard essential usability as the key We procure the electronic parts—such as On a daily basis we work on creating the work We oversee coin and banknote recyclers that Under the “no downtime” concept for our
of customers’ needs in line with changes in focus of product design and aim to create motors and switches—that are used in coin and manual that is the foundation of our manufacturing. carry out cash management within stores, and products, we offer a monitoring service for
the social environment, we maintain a products that are easy for our customers banknote recyclers and other products that we In order to manufacture products with quality we conduct sales activities to customers open teller systems. As well as having
sense of speed as we work to respond to to use. We endeavor to offer ever-better offer worldwide. As well as working to ensure stability, we include in the manual not only assembly throughout the retail market in Japan. We work customers able to use our products with
those needs. We will continue to apply products by always adopting the point of the stable procurement of parts, we are procedures but also quality standards and knowhow. to understand our customers’ business issues peace of mind, we will continue to plan
leading technology as we plan products view of the user, and flexibly adjusting our communicating actively with our suppliers as We aim to create a work manual that is easy to and operational configurations and to offer them high-value-added services that help solve
that provide our customers with new value. ideas and methods of approach. we together pursue CSR-oriented procurement. understand for our employees in Japan and overseas. optimum solutions in line with those needs. their problems.
*CO2 emission increases over the previous fiscal year are due to increases in production volume.
7 GLORY CSR Report 2018 GLORY CSR Report 2018 8
Special
Report Case
Convenience for Users, Case
Making Visits to Japan
2 Efficiency for Delivery Companies 3 More Comfortable and Enjoyable
Changing with the Needs In Japan, the increase in online shopping is creating a A record number of foreign tourists—28,690,000—visited
of the Times Glory’s coin-operated lockers meet the needs of serious shortage of employees for delivery companies. Japan in 2017. And more are expected to visit in the run-up
Glory’s the increasing numbers of inbound tourists and the Glory helps solve this problem with the development of a to the 2020 Olympic and Paralympic Games in Tokyo.
locker specifically for receiving delivered packages. These Glory’s terminal lockers offer service in Japanese, English,
continued growth of online shopping. lockers have been installed in a wide range of locations, Korean, simplified Chinese, and traditional Chinese. Other
Coin-Operated including train stations and supermarkets. Online shoppers
can pick up their goods anytime, without having to worry
about what time the goods
services that contribute to stress-free locker use include
the ability to check the availability of lockers online via a
cloud server.
Lockers will be delivered to their
homes or office. Delivery
companies enjoy greater
efficiency since there is no
need to return when
customers are not at the Lockers for receiving deliveries, at The locker’s guidance screen is available
delivery address. Sanyo-Himeji Station on the Sanyo Electric in five languages
Railway Line (Hyogo Prefecture)
Case
1 Keyless and Cashless Case Case
4 Effective Use of Limited Space 5 Helping Achieve a Work-Life Balance
Glory was the first company in the industry to develop a
In February 2018, Glory developed control software that Lockers represent one way that companies are providing
keyless locker that generates and reads QR codes. When
can be installed in baggage storage lockers already placed benefits to their employees. With Glory’s refrigerated
users store their baggage in a locker, they get a receipt
in train stations so they can also be used for receiving lockers for receiving and storing fresh foods, company
with a printed QR code. This is their locker key, which they
deliveries. This means people can use the lockers to either employees can order groceries online that are delivered
swipe over the QR code reader to open the locker. An IC
store their baggage or to pick up delivered packages. The and stored at their place of work. To open the lockers, they
card can also be used to do everything from paying for the
result is greater convenience simply input the password
service to opening the locker door. Because users have
for locker users and greater sent by the online retailer.
either a QR code receipt or an IC card to open the locker,
operational efficiency for the This lets people use their
they needn’t worry about walking around with—or losing—a
train stations installing these time after work more
key. This also eliminates the need for personnel to deal
lockers. effectively since they no
with replacing lost keys, exchanging keys, and handling
longer need to go grocery
cash.
LTS-100 Series, the industry’s first locker using QR codes Combination baggage storage/delivery
shopping on the way home. Refrigerated lockers for receiving and
receiving lockers, at Sakado Station on the storing fresh foods, installed in a company
Tobu Railway Line (Saitama Prefecture)
History of Glory’s Coin-Operated Lockers
1960s
First Made-in-Japan Coin-Operated
Locker with Extendable Time Limit 1970s
Expo ’70 Provides Impetus for
Spread of Coin-Operated Lockers 1990s
Excellence in Safety,
Convenience, and Design
Today The Journey Continues
At the time, coin-operated lockers could only be In 1970, a total of 531 Glory coin-operated lockers were installed Throughout the 1990s, Glory continued to develop lockers that met As a coin-operated locker pioneer, Glory has for over 50 years
used for one day, and had to be cleared out in Osaka during Expo ’70: in Shin-Osaka Station, Osaka Station, the changing requirements of the times. The company sought to been pursuing convenience for customers and improvements in
manually for use by someone else the following and Ibaraki Station on the Japanese National Railways (now JR). improve security and coin identification accuracy by equipping function and quality. There are currently more than 20,000 Glory
day. Compared to baggage check-in counters, they offered smoother coin-operated lockers with electronic locking systems that better lockers in the field, providing services for users in all types of
drop-off and pick-up of baggage, helping to alleviate crowding prevent theft, and coin-sorting functions that use electronic sensors. locations including train stations, airports, leisure facilities,
In 1965, Glory developed the first made-in-Japan among tourists. This provided a need for the further rollout of Convenience was further improved by widening locker openings to supermarkets, and more. Whether it’s lockers for receiving
coin-operated locker with an extendable time coin-operated lockers, make baggage insertion deliveries to meet the
limit. The proprietor of the coin-operated locker as installations spread and removal easier, and demand of online
needed only to re-set the extendable time limit nationwide in locations adopting time-usage- shopping, Glory
once a day at a certain time, and it could then be such as train stations, based fee systems. continues to meet
used for 96 consecutive hours. This development airports, golf clubs, and Glory also developed newly emerging needs
validated the functionality and marketability of amusement parks. products with patterns by developing products
terminal coin-operated lockers and greatly on the doors to help that offer a wealth of
contributed to the advancement of coin-operated lockers match their services to match the
lockers as a whole. surroundings and diverse lifestyles of
improve the aesthetics. customers.
The first made-in-Japan Coin-operated lockers installed in Shin-Osaka Station Lockers adorned with a tulip pattern Refrigerated lockers for receiving and storing fresh food,
coin-operated locker at Life Central Square Nishimiyahara shop (Osaka Prefecture)
with extendable time limit
9 GLORY CSR Report 2018 GLORY CSR Report 2018 10
Governance For details, please visit GLORY’s website.
http://corporate.glory-global.com/csr/management/
Based on its corporate philosophy, Glory is pursuing sound and efficient business
management that earns the trust and support of all stakeholders.
Corporate Governance analysis and evaluation related to the Board’s Compliance
effectiveness. In fiscal year 2017, based on past
Glory’s corporate philosophy guides its efforts to evaluation results, under a review of the “Rules of the Glory has a Compliance Committee as one way to In addition, Glory provides education to employees to
continuously improve corporate value through sound and Authority of Final Decision,” Glory conducted a transfer of maintain and improve its compliance framework. This thoroughly familiarize them with compliance. In fiscal
efficient business management, so that the company can authority in order to optimize management and ensure committee—which is chaired by the President and which year 2017, Glory also held e-learning and group training
exist in harmony with society and earn the trust and that it conducts speedy decision-making. includes two outside experts (attorneys at law)— sessions for group
support of all stakeholders. None of this can be achieved deliberates on important compliance-related issues companies to further
without a firm commitment to the continuing Glory’s basic policy on corporate governance is set out in concerning the Glory Group. Glory also has in place four reinforce information
improvement of corporate governance. Glory will the Corporate Governance Guidelines. compliance helplines (including one outside helpline) in management and
continue its efforts to strengthen the supervisory and Japan. These helplines enable Glory to detect and correct harassment
executive functions of management, accelerate Risk Management problems at an early stage, while protecting those prevention.
decision-making, ensure transparency and objectivity, seeking consultations.
and enhance compliance management. Glory has a Risk Management Committee, which is
chaired by the President and which has the purpose of At a compliance training session
Corporate Governance Framework maintaining and strengthening risk management for the
Glory adopts an audit and supervisory board system. This entire Glory Group. The committee regularly conducts
means the company’s Board of Directors, which includes risk assessments and determines the divisions and
two outside directors, makes decisions on important individuals responsible for each risk item. It works with Message from an outside director
matters and oversees business execution, while the Audit these divisions and individuals to implement
and Supervisory Board oversees the actions of the Board precautionary measures against risks during normal By keeping CSR in mind as we carry out core operations,
of Directors. An executive officer system allows the times and to secure and improve a system that can we can further enhance Glory’s raison d’etre.
company to separate the management supervisory and respond promptly in times of crisis.
business executive functions, thereby enabling speedy Outside Director we assess our governance to be functioning
and efficient business administration. In addition, In fiscal year 2017, as well as undertaking a review of the Joji Iki appropriately, but such demands are growing along
committees such as the Nomination Advisory Committee company’s risk management rules and risk evaluation with the times. Furthermore, because the common
Previously served as Gas Turbine &
and the Compensation Advisory Committee serve to boost standards, each group company also completed an Machinery Company president and sense that forms the standard of governance varies
representative director and vice president
transparency and objectivity when making important analysis and evaluation of its own operations, using those at Kawasaki Heavy Industries, Ltd. according to country and region, we must integrate
June 2017, appointed outside director at each nation’s laws and culture into Glory’s
management decisions. same standards. Through measures such as these, Glory Glory
has strengthened its group-wide risk management Nomination Advisory Committee member governance. In society now, if a problem occurs it
Compensation Advisory Committee
Furthermore, to maintain and improve the efficacy of its structure. member spreads instantly and often becomes a bigger issue
Board of Directors, every year Glory conducts periodic than it really is. From the saying “problems arise at
Offering objective support based on own the edges,” even our group companies in Japan and
experience as a manager and engineer overseas must pay careful attention.
Corporate Governance Framework (As of June 27, 2018) At Glory, we feel that, as we head toward the 100th It is important to contribute to society via
General Meeting of Shareholders anniversary of the company’s foundation, we are our core business
Appointment/ Appointment/ entering a period of dramatic change. Drawing out
Appointment/Removal Removal Removal
the potential of our engineering and our personnel is In recent years there has been an increase in
Board of Directors Audit & Supervisory key to achieving sustainable growth, and our Board corporate initiatives in line with Sustainable
Board members
8 Directors including 2 Outside Directors (1-year term) of Directors conducts very active and meaningful Development Goals (SDGs) or Environmental, Social,
Operational 4 Corporate Auditors including
2 Outside Corporate Auditors
audit
Representative Directors Cooperation discussions on this topic. From a standpoint of not and Governance (ESG). I believe that we can make
Examination/Reporting Accounting Auditors
participating in business execution, I regard being the greatest contribution to realizing a sustainable
Examination Nomination Advisory Compensation Advisory Accounting able to share my opinion from an objective point of society via our most socially influential operations,
audit
Committee Committee view as my most important role. I am requesting the which is our core business. For Glory, its offering of
Advice/Direction
deepening of Glory’s management strategy, such as accurate, easy-to-use products and services that
Executive Officers
Compliance Committee Management Conference
Directors, Corporate Auditors,
the creation of new business and changes to contribute to improved production efficiency will
Corporate Lawyers
Disclosure Committee Executive Officers, and others
Internal business models. I want to help push forward the result in a contribution to society. I believe that Glory
Audit Advice/ Outside Consultants company’s initiatives by offering advice based on my can improve its social raison d’etre by pleasing
Risk Management Committee Business Promotion Conference Department Direction
Audit experience as a manager and an engineer. stakeholders and remaining conscious of CSR while
engaging in its core business.
4 compliance helplines
Governance amid continued globalization
Development Manufacturing Sales Maintenance Administrative
divisions divisions divisions divisions divisions Social demands regarding corporate governance
have become stricter in the last few years. At Glory
Group companies
11 GLORY CSR Report 2018 GLORY CSR Report 2018 12
Quality Initiatives For details, please visit Glory’s website.
Quality policy: http://corporate.glory-global.com/csr/stakeholder/customer/
Glory provides products and services in a timely manner to win the confidence and satisfaction of
customers.
Next-Generation Manufacturing for
We will provide products and services in a timely manner to win the Creation of a Collaborative Environment
Quality Policy
the confidence and satisfaction of customers.
As labor shortages have become an urgent social issue in to flexibly respond to multi-product, variable-volume
1 By sensing advanced market needs, develop products that are Japan, expectations have grown that robots could be an production and achieve further labor savings and quality
Three Priority attractive to customers. effective solution. With the goal of applying at production stability in a wide range of industries, including the fields of
Guidelines 2 Establish the quality of products at the earliest stage possible. sites outside the company the production technology and food and cosmetics,
knowhow that it has cultivated so far, in April 2017 Glory thereby contributing
3 Place importance on customers’ first impression of quality and on
began the ASROF*2 system integration business for the to next-generation
after-sales services.
practical use of collaborative robots. manufacturing.
By offering a total solution from robotic line automation to
development of peripheral equipment and operational
Providing Peace of Mind to Customers knowhow and after-sales service, Glory is creating a
Worldwide via Maintenance Services collaborative environment for robots and humans. It is able
*2: ASROF: Automation
Smart Robot for Future Collaborative labor between humans and robots
In order for its customers worldwide to be able to use its Annual Quality Meetings
products with peace of mind, the Glory Group maintains a Maintenance quality managers from each region of the
direct sales and direct maintenance network across 24 world and members of the development division and quality
Customer Case Study: Sanshu Seika Co. Ltd.
countries outside of Japan, including the U.S, Europe, and assurance division meet to share information on their
Asia. Currently, that network includes around 2,000 maintenance activities and on the operational and quality For over 60 years, Sanshu Seika has been producing and selling unique rice crackers and pasta snacks using special ingredients and
maintenance staff members and maintenance contracts conditions of products in the markets of each region. Glory traditional manufacturing methods. It has striven to maintain an easy working environment for its employees. In a joint development effort
with Sanshu Seika, Glory installed ASROF into its line for packing its products into boxes.
with customers for a total of more than 240,000 products. improves its product quality by feeding back the information
gained from maintenance calls.
Glory receives inquiries from customers regarding issues
Background to the installation Results of the installation
with its products or requests for repair via call centers set Fostering Personnel Who Can Maintain Quality Amid labor shortages, the company wanted to ensure The move allowed employees to devote their time to the work considered as
up at each of its bases. When it is determined that a visit by Group Skill Training stable quality and improved productivity in its wrapping requiring human skills, such as the production process and product
process, which is the process that requires most labor. inspection. That led to safer, higher-quality product manufacturing.
Glory maintenance staff is required, a staff member close to Aiming to improve the expertise and response skills of
The company wanted to use a humanoid robot with a Since the humanoid robot is programmed so that a simple operation can
the customer’s technical staff, Glory conducts group skill training by region compact line layout that could adjust quickly and flexibly to smoothly convert it to handle a different production item, it was able to
location is quickly or country. The staff responsible for each product model multi-product, small-volume production. efficiently perform multi-product, small-volume production.
dispatched. Glory has train the technical staff in the products being offered in their
put in place a thorough market. Glory is ASROF’s duties
support structure in enhancing the
order to solve effectiveness of this
customers’ problems training by having the
as quickly as possible. trainees undergo
Responding to a customer’s inquiry via telephone
support preparatory study via
an online education
system ahead of the
Initiatives to Improve Maintenance Quality training day. Check the shape and weight of the container Pack the crackers into the container Based on the total weight, check the content amount and number
In order to provide high-quality maintenance services that An explanatory page from the online training of servings of crackers in the container. Forward to the next
process only those that have successfully passed this phase.
exceed the satisfaction of its customers, Glory employs a Technical Staff Cup
variety of measures, including group skill training and joint The Technical Staff Cup that Glory has been running in
initiatives with each region of the world. Japan for more than 20 years, Glory also now runs in the
North American region, the EMEA*1 region, and the Asia and We believe that humanoid robots are extremely Our desire going forward is to improve versatility,
Joint Initiatives with Each Region of the World effective for multi-product, small-volume with an eye to including artificial intelligence. If
China region. Technical staff from each region gather and
Senior Service Leadership Meetings compete against each other by using the expertise they have production, where production efficiency can’t be we can enable programming changes and the
Maintenance managers from each region of the world meet accumulated on a daily basis, increasing their motivation increased by using dedicated machinery like mass adjustment of robot hand parts to suit package
to share their initiatives and success stories regarding each production can. Furthermore, a collaborative robot shapes and production items onsite—even
and communication
regional maintenance business, and also to share their can work close to humans without the need to where multiple humanoid robots are installed—
between them.
progress in measures being undertaken on a global scale. In provide safety barriers—this is a distinct production will be able to continue without
order to provide maintenance services that meet the diverse
*1: EMEA: Europe, advantage. Faced with chronic labor shortages, halting the line. That will lead to increased
the Middle East, Africa
improving productivity is now a key issue for small customer satisfaction. We anticipate further
needs of customers, Glory aims to improve the maintenance
to medium enterprises, and we hope that together development from Glory.
quality of the entire Glory Group and boost the level of each Shinichi Sainohira
President
with Glory, we can spread the use of ASROF
of those operations. Sanshu Seika Co. Ltd. beyond the borders of region and industry.
The Technical Staff Cup held
in the North American region
13 GLORY CSR Report 2018 GLORY CSR Report 2018 14
Human Resource Initiatives For details, please visit Glory’s website.
http://corporate.glory-global.com/csr/stakeholder/employee/
Glory respects every employee as an individual and strives to create an enriching and
pleasant work environment.
Promoting Diversity Work-Life Balance Fostering Human Resources New Career-Building Initiatives
Glory helps employees achieve their personal career plans by
Glory aims to build a workplace where every employee, Glory has in place numerous initiatives aimed at Fostering Globally Minded Human Resources providing systems and measures that support the
regardless of gender, nationality, sexual orientation, or promoting a work-life balance. These initiatives enable Today, overseas sales account for approximately 47% of development of their capabilities and that further their careers.
disability, can utilize his or her talents to the fullest. employees to match their job and work schedule to their Glory Group consolidated net sales, and overseas
lifestyle while maximizing their abilities and career employees account for approximately 39% of all Group Employee Awareness Surveys
Equal Opportunities for Women potential. employees. Given this group make-up, the company is In April 2017, Glory conducted a survey targeting its executive
Since fiscal year 2011, Glory has been focusing on placing special emphasis on fostering human resources officers and employees, on topics such as work motivation,
ensuring gender equality and delivering equal Work-Life Balance Support Systems that can support international expansion. It is bringing awareness of compliance, and understanding and
opportunities for female employees. In fiscal year 2016, Balancing Work and Parenthood this objective about through programs such as the implementation of Glory’s CSR and management plans. This
Glory formulated an action plan based on Japan’s Act on Since April 2017, Glory has provided subsidies for short-term overseas study program and the GUTS year’s survey revealed that many improvements have been
the Promotion of Women’s Participation and Advancement parents working full-time at Glory sites (other than the program. made since the previous survey, including; feeling stuck in a
in the Workplace, and has been creating a more inclusive Glory head office) to hire childcare services. The company rut at work, feeling overwhelmed by the volume of work, and
workplace ensuring there is more female representation. has also created an in-house daycare center called “G Glory also provides as many opportunities as possible for the level of penetration of the corporate philosophy. On the
Kids Home” for children of full-time Glory employees. exchanges between employees in Japan and those at other hand, the survey revealed that the understanding of the
Such measures support employees by placing an equal overseas subsidiaries. management plan and putting it into action, feeling convinced
Action plan based on the Act on the Promotion of
Women’s Participation and Advancement in importance on career development and parenthood. with the fairness of evaluation, and awareness of the future
the Workplace Short-Term Overseas Study Program prospect of the company was on the decline among general
Balancing Work and Caregiving This program sends participants to language schools in employees, particularly those in lower ranking positions.
Increase 20% of new graduate hires in the next Glory also helps employees work with peace of mind the U.S. or the U.K. for three months so that they can
three years to be female acquire the language and business skills needed to do Taking these results into consideration, for fiscal year 2018,
while caring for sick or elderly family members. Glory
Over the next five years, double the number of has improved and expanded its employee support system business on a global stage. By exposing themselves to Glory will commit to the following actions: permeate the
female managers (i.e., those at the rank of to include extended periods for nursing care leave and diverse ways of thinking, values, and cultures, employees corporate message company-wide; appropriate operation of
section manager or higher) develop into the personnel system; and create an environment in which
extended periods during which employees may reduce
their daily working hours in order to look after a sick or individuals with not employees, company-wide, can freely take on challenges.
elderly family member. only improved
Employing People with Disabilities language skills, but Career Training
In 1999, GLORY Friendly Co., Ltd. was established to give Reducing Long Work Hours also a global Glory holds level-specific career training for its employees.
people with disabilities an opportunity to make a living and Glory strives to modify work processes and schedules in perspective. In fiscal One of these is the Self-Inquiry Adventure Training, which
contribute to society. Under the slogan “Foster a creative order to reduce constant bouts of long work hours. This year 2017, four is held for employees when they first join Glory, on their
working environment by valuing communication with one helps to bolster employees’ mental and physical employees took part fourth year at the company, and when they turn 30 years
another and fully demonstrating our skills,” employees well-being and maintain their motivation for work. in the study program. Participants celebrate the completion of old. This program allows them to envision a career plan
their study program
conduct duties such as company janitorial work and In an effort to impress upon employees the importance of and to grow into competent personnel who can achieve
landscaping, in-house working efficiently so as to avoid overtime, Glory has their career goals. In fiscal year 2017, a total of 187
documentation and instituted “no-overtime days” and “no-overtime weeks.” GUTS Program employees took part in the program.
mail delivery, and And to encourage employees to go home on time, the Glory has developed a program called GUTS (Glory Up
waste disposal. Glory company has also put a limit on the number of overtime Technique Shōshūdankaizen [“small-group reforms”]), Respecting Human Rights
fully complies with all hours they can work each day. which aims to boost employees’ problem-solving abilities
equal opportunity and their capability to think and act for themselves by All employees must abide by Glory’s Corporate Action
laws and never taking on operational reforms. It also aims to create a Guidelines. These stipulate rules on respect for individuals,
discriminates on the livelier work environment. GUTS is a world-wide initiative; talent development, and workplace safety. They also clearly
Participants take part in the first Friendly Skills
grounds of disability. Competition it is also taken up at production group companies call for respect for other employees’ diversity, personalities,
including those overseas. In fiscal year 2017, there were individual differences, and—above all—human rights. To
a total of 340 action themes. ensure that these efforts extend throughout the entire
supply chain, the company has produced the Glory CSR
I recently had the opportunity to visit the first develop the capabilities of each person and an A company-wide GUTS conference is held annually at the Procurement Guidebook (for suppliers in Japan) and the
Friendly Skills Competition organized by Glory environment where they can exercise their full Glory head office. At this event, outstanding circles, Glory Supplier Code of Conduct (for overseas suppliers).
Friendly. I was truly happy to see the hard potential while being given comprehensive including those from These documents outline rules on respect for human rights
work and progress of graduates from my support. That’s why we can send our
group companies are that all suppliers are urged to follow.
school, as they took on tasks such as cleaning graduates to work at Glory Friendly with peace
selected to give
desks and floors. of mind. Society is becoming ever more
diversified, and we hope that Glory Friendly
presentations on their The Glory Group has signed and participates in the United
Satoshi Hosokawa One of our most important responsibilities is to will remain a company that provides a place achievements, and Nations Global Compact, which advocates universal
Career Guidance Manager,
secure employment for our graduates so that where every employee can play an active role best practices are principles covering the four areas of human rights, labor,
Hyogo Prefectural Himeji School for
Students and Children with they can go out and make a living for and coexist happily with one another. shared the environment, and anti-corruption. The Group will
Special Needs
themselves. Glory Friendly has programs to company-wide. continue to ensure respect for human rights is a
Employees from GLORY (PHILIPPINES) INC. give
a presentation at the company-wide GUTS
cornerstone of its management.
conference
15 GLORY CSR Report 2018 GLORY CSR Report 2018 16
Social Initiatives For details, please visit Glory’s website.
http://corporate.glory-global.com/csr/stakeholder/community/
Glory will harmonize and advance the interests of the company and of society.
As a good corporate citizen, it will also actively participate in social action programs.
Supporting the Promotion of Sports Other Contributions to Society
Glory Sponsors Victorina Himeji Volleyball Team Hands-on Science Classes Participating in Run for the Children Protecting the Marine Environment
Glory has signed a sponsorship agreement with Himeji In hands-on science classes held during the summer In November 2017, seven employees of Glory Global in the Philippines
Victorina Co., Ltd., which manages the Victorina Himeji holidays, elementary school students build their own Solutions (Spain) S.A. took part in the Run for the Children In October 2017, GLORY (PHILIPPINES), INC. donated “reef
women’s volleyball team (general manager: Masayoshi science projects, experiencing firsthand the wonders of charity race. The event’s aim is to contribute to the buds” as its contribution to an ocean regeneration project
Manabe, coach: Yoshie Takeshita). Based in Himeji, Hyogo science and in the process cultivating their creativity and advancement of research into intensive care and to in the municipality of Rosario in the province of Cavite.
Prefecture, Victorina Himeji is Japan’s first professional unique powers of imagination. Glory employees take part promote healthy lifestyles. Proceeds gathered at this This artificial coral is made from low-impact material and
women’s volleyball team. by helping the students with their projects. event go towards supporting activities of a biomedical provides a habitat for sea organisms. Reef buds also
research foundation at the Niño Jesús University contribute to the stabilization of the ocean’s pH balance,
Besides playing in various volleyball tournaments, the In fiscal year 2017 Children’s Hospital. helping prevent
team promotes the sport in the community through science classes, 200 degradation of the
activities that include appearances on talk shows and students from grades marine environment
volleyball clinics for elementary and junior high school three to six took on the caused by increasing
students. Glory strives to use sponsorship as a way to challenge of building atmospheric CO2
stimulate community-level sports and support the eight-legged robots concentrations.
development of the next generation. using a crank
Students build an Employees who donated the reef buds
mechanism. eight-legged robot under
the guidance of a Employees who took part in Run for
As a company founded in Himeji, Glory fully understands Glory employee the Children
Victorina Himeji’s vision—“From Himeji to the world”— Making Wood Block Puzzles from Sustainable Wood
A completed eight-legged robot
and will support the team in all its endeavors. Volunteering in the Bollywood Farm Tour With the goal of protecting the environment and
Children’s Theater In June 2017, five employees of Glory Global Solutions contributing to children’s education, Glory creates
The Children’s Theater project is held with the goal of (Singapore) Pte. Ltd. volunteered in the Bollywood children’s building blocks and puzzles from sustainable
enriching the aesthetic sensibilities of youngsters and Veggies Farm Tour, an event held for children living in wood (wood from forest thinning) with the support of the
planting in them the seeds of creativity. facilities run by Canossaville Children and Community Lifestyle Research Institute of Forests NPO.
Services in Singapore. The fun- and activity-filled day saw
In fiscal year 2017, a the children touring the Bollywood Veggies farm to see For fiscal year 2017, a total of 133 employees at nine
total of 2,900 elementary gardens of fruits, vegetables, and herbs, and learning local Glory offices in Japan, including those in Tokyo and
school students and their how produce is grown. Kyushu, took part. The participants used masking tape to
Victorina Himeji team members pose
for a photo at a press conference parents were invited to color cubes cut from sustainable wood to make three
performances of the sets of wood block
musical, Children in the puzzles (totaling 378
Storm, presented by the pieces). The completed
Children enjoying the musical
At the 1st Glory Cup Victorina elementary
Shiki Theater Company. puzzles were donated to
school volleyball clinic a daycare center in
Kumamoto, Kyushu.
Children on the Bollywood Farm Tour
Hands-on Classes for Parents and Children
This program is held every spring and autumn with the Donating the wooden puzzles to
Fostering the Next Generation a daycare center in Kumamoto
goal of strengthening the bonds between parents and
GLORY Foundation for Elementary School Students children through a range of fun and exciting experiences. Hosting the Great Glory Bake Off
In March 1995, Glory established the GLORY Foundation Employees from Glory Global Solutions (Hong Kong) Ltd. Cosponsoring the World Heritage Himeji Castle
for Elementary School Students with the goal of In May 2017, a total of 80 children and parents, selected and Glory Group companies in three other Asian Marathon 2018
supporting the sound development of young people. by a lottery, went to see the Shiki Theater Company’s countries held an in-house charity event called the Great Glory was a cosponsor of the World Heritage Himeji
Through the foundation, the company conducts sports, performance of the musical Cats, followed by a backstage Glory Bake Off. Sweets such as cakes and muffins baked Castle Marathon 2018, held in February. Fifty Glory
arts, and cultural activities that have included hands-on tour. Later that year, in November, 300 students and their by participants were sold to Glory employees, with the employees volunteered on race day to assist
science classes, hands-on classes for parents and parents were invited to see a hot-air balloon at a local proceeds going to organizations helping victims of approximately 7,000 participants running the full
children, and children’s theater. A cumulative total of elementary school. Participants learned how hot-air natural disasters throughout Asia and to local charity marathon.
99,000 people have taken part in these activities since the balloons work and took turns boarding one anchored at groups.
foundation was launched. the school. Several Glory employees
also took part in the race
The foundation also provides assistance to organizations itself, wearing Glory
that work towards the sound development of elementary t-shirts bearing the
school students through activities in sports, science, and 100th anniversary logo
culture. as they made a spirited
run to the finish line.
At the hot-air balloon event Participants in the Great Glory Bake Off Glory employee volunteers cheering
on the runners
17 GLORY CSR Report 2018 GLORY CSR Report 2018 18You can also read
