Gold Coast Global Tourism Hub - Community and stakeholder consultation - Gold Coast Tourism Advisory Panel August 2019 - Queensland Department of ...
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Gold Coast Global Tourism Hub Community and stakeholder consultation Gold Coast Tourism Advisory Panel August 2019
Contents
COMMUNITY AND STAKEHOLDER CONSULTATION 1
EXECUTIVE SUMMARY................................. 2 COMMUNITY FEEDBACK .............................32
Tourism on the Gold Coast............................2 Existing tourism offering and
The Global Tourism Hub proposition....... 4 state of the Gold Coast economy............ 33
Community consultation Limited understanding of a GTH
and feedback........................................................5 |and its offering ................................................ 35
Summary.................................................................8 Balancing the competing objectives
of international and local markets...........36
Opposition to the use of public land...... 37
GOLD COAST TOURISM ADVISORY PANEL........10
Potential sites raised – support and
The role of the Tourism opposition............................................................38
Advisory Panel ..................................................10
Saturation of the gambling market.......... 41
Membership.......................................................... 11
Impact on community clubs .....................43
Approach............................................................... 11
Southport’s effectiveness as a CBD.......45
Capacity of the existing transport
HISTORY OF CASINO LICENCES infrastructure ....................................................46
TO GROW TOURISM ..................................12 Previous development attempts
cause investment uncertainty...................47
GLOBAL TOURISM HUB OVERVIEW................14
Objectives of a GTH........................................ 14 MITIGATIONS.......................................... 48
Predicted benefits of a GTH........................ 15 A clear articulation of what a GTH
Criteria for new regional is and why it is needed..................................48
GTH proposals.................................................... 15 Clarification on site/private site ..............49
Preserving green space................................50
GOLD COAST MARKET OVERVIEW..................16 Limiting the gambling market ..................50
Strategic context for tourism Protecting community clubs ...................... 51
development....................................................... 16
Easing traffic congestion with new
Visitation trends................................................ 19 or existing infrastructure.............................. 53
Accommodation performance
and offering........................................................24
SUMMARY..............................................55
Convention facilities....................................... 28
The Commonwealth Games effect.........30
APPENDICES.......................................... 56
Summary............................................................... 31
Appendix 1: Overview of
consultation activities....................................56
Appendix 2: Description of a GTH........... 58
ENDNOTES............................................. 602 GOLD COAST GLOBAL TOURISM HUB
Executive summary
On 5 March 2019, the Queensland Government approved the
commencement of a market process to deliver a Global Tourism Hub
(GTH) on the Gold Coast. The Minister for Innovation and Tourism
Industry Development and Minister for the Commonwealth Games,
Kate Jones, formed the Tourism Advisory Panel (the Panel) to support
and assist the State in ensuring a balanced approach to fostering
economic opportunity, tourism growth and better understanding
community expectations.1
TOURISM ON THE GOLD COAST Rival destinations are gaining
international visitor market share
Tourism is a significant driver of economic at the Gold Coast’s expense
and social outcomes for the Gold Coast,
delivering 41,000 direct and indirect International holiday visitation to the
jobs and supporting more than 3,000 Gold Coast has not kept up with the
tourism businesses.2 However, there is growth experienced in key competing
clear evidence the Gold Coast is not Australian destinations such as Sydney,
keeping up with its competitors, or Melbourne and Hobart over the past
meeting its potential as an international five years. In fact, between March 2015
tourism destination. and March 2019 international holiday
visitation to the Gold Coast achieved a
compound annual growth rate of only
5.8 per cent compared to the national
average of 8.7 per cent.3
INTERNATIONAL HOLIDAY VISITATION (YEAR ENDING MARCH 2015 TO MARCH 2019)
2500
Sydney
2000 CAGR = 7.8%
Melbourne
Visitors (000s)
1500
CAGR = 10.7%
1000
Gold Coast
CAGR = 5.8%
500
Hobart and the South
CAGR = 14.3%
0
YE Mar 2015 YE Mar 2016 YE Mar 2017 YE Mar 2018 YE Mar 2019
SOURCE: Tourism Research Australia, National and International Visitor Surveys, March 2015 – March 2019
International Holiday Visitation
Year Ending December 2014 to 2018COMMUNITY AND STAKEHOLDER CONSULTATION 3
For the year ending March 2019, the The Gold Coast has great natural
average length of stay for international attractions, but on their own they
holiday visitors to the Gold Coast won’t drive international tourism
was 5.6 days, a slight decrease from
5.9 days in the year to March 2015.4 In a 2013 survey conducted by Tourism
Despite the positive effect of the Research Australia, only five per cent
Commonwealth Games, this is lower than of visitors indicated that the main
the average length of stay in Sydney, reason they visited the Gold Coast
Melbourne and Hobart (10.4, 9.2 and 5.7 was for the “variety of things to do”.13
days, respectively).5 Through consultation, some stakeholders
suggested the Gold Coast’s main tourism
drawcards were the ‘green and gold’:
The Gold Coast’s tourism industry the hinterland and beaches. While
is built mainly on domestic, not these natural offerings will continue to
international visitors play a key role in attracting tourists,
on their own they are not likely to
While domestic tourism for the Gold
drive significant increases in tourism,
Coast is up 16.8 per cent in the year
particularly international tourism.
to March 2019,6 international tourism
declined by 2.1 per cent.7 This represents A significant growing international
a decrease of 22,000 international tourism market is Chinese holidaymakers.
visitors to the Gold Coast. Over the same Chinese tourism to Australia is predicted
period international visitors increased to increase approximately 170 per cent
by approximately 132,000 to Melbourne, between 201814 and 2026–27.15 However,
11,000 to Sydney and 9,000 to Hobart.8 in the year ending March 2019, the
number of Chinese visitors to the Gold
This matters because domestic visitors to
Coast fell by 17.1 per cent.16 As well,
the Gold Coast spend on average $900,
in 2018 the number of nights Chinese
while international visitors spend $1,323,
holidaymakers spent in the city fell by
or 32 per cent more.9
17.2 per cent.17
In the year ending March 2019, the
The following facts help guide what the
total domestic market (daytrippers and
Gold Coast may need to develop in order
overnight) accounted for a significant
to capture its share of the significant
92 per cent of the total visitor numbers,
increase in future Chinese visitation
while more lucrative international
expected nationally:
visitors only contributed eight per
cent of total visitation.10 11 Some 80 • A 2016 McKinsey report finds that
per cent of visitors travel to the region “the popularity of international
by car.12 These statistics suggest that travel is astounding among Chinese
the Gold Coast is not living up to consumers”, but also that the
its self-image, or its potential as an Chinese favour luxury products
international tourism destination and and experiences;18
requires significant investment to attract
international visitors.4 GOLD COAST GLOBAL TOURISM HUB
• The 2017 Hurun report into Chinese The GCCEC has been the subject of
tourism indicates a strong preference numerous reviews into its capacity,
by Chinese travellers for luxury hotels constraints and future capability as an
and fine dining experiences.19 In fact, international and domestic convention
hotel quality, including brand, service location. The GCCEC is struggling
and facility, is ranked as the most to meet the requirements of event
important factor for Chinese tourists organisers due to capacity constraints.24
when booking accommodation;20 and
Finding alternative convention facilities is
• A Tourism Research Australia report not proving difficult for event organisers
into Australia’s potential to attract with the last seven years seeing
Chinese tourists points to their desire significant upgrades and expansions to
to “flaunt” their ability to travel and centres in Brisbane, Sydney, Melbourne
experience unique offerings.21 and Adelaide. The GCCEC has not
experienced any major redevelopment
since an expansion in 2008.
The region is falling short of its
own tourism objectives With demand for convention space
increasing, and newer larger facilities
The Gold Coast Destination Tourism
accessible in other locations around the
Management plan 2014–2020 (DTMP) set
country, the Gold Coast will continue
a number of objectives for the growth
to lose business traveller market share
of the industry. For example it has an
unless significant change is made.
ambition to increase overnight visitor
expenditure to $7 billion between 2014 Interviewees in the consultation process
and 2020,22 which on current projections also raised the concern that there is
will not be met. The DTMP also sets no venue on the Gold Coast which can
the goal of delivering three medium- accommodate large-scale “Las Vegas
term catalyst projects following the style” shows and that the creation of
Commonwealth Games, including an an alternative entertainment venue
integrated resort development (IRD). is warranted.
A GTH is similar to an IRD, but with an
additional emphasis on an urban renewal
objective. While some progress has been
made on delivering catalyst projects, this THE GLOBAL TOURISM HUB
goal has also not been met. PROPOSITION
Recognising the need to stimulate
Convention and entertainment tourism investment, in 2013 the then LNP
facilities are not capable of State Government issued a casino licence
meeting market opportunities as part of an IRD.25 A previous attempt to
create an IRD on Wavebreak Island and
In the year ending March 2019, more
then The Spit failed in part because of
than 600,000 people visited the Gold
community opposition to those locations
Coast for primarily business reasons,
being used for this purpose.
injecting upwards of $532 million into
the local economy.23 The majority of the The current State Government has begun
large business events, and the associated a new process to attract proposals from
visitors, are likely to have been held at the the global market to develop a GTH. A
region’s primary business and conference GTH is described as a high quality, mixed
venue – the Gold Coast Convention and use destination aimed at providing tourism,
Exhibition Centre (GCCEC). leisure and entertainment facilities for theCOMMUNITY AND STAKEHOLDER CONSULTATION 5
local, domestic and international market. Overall, 56 per cent of Gold Coast
It typically covers several hectares and residents surveyed as part of the Panel’s
often includes iconic architecture, five work, strongly or somewhat support
or six star hotels, convention facilities, the development of a GTH when the
entertainment arenas, theme parks, luxury description in Appendix 2 is provided.
retail, signature food and beverage outlets, They do so because they recognise
public attractions and extensive public it will help the local economy, attract
open space and recreation facilities. For more tourists or because it sounds
the Gold Coast GTH, the casino licence appealing and unique. Eighty per cent
created in 2013 is currently being offered of survey respondents also agree that
as part of the process to secure the level of a GTH will create more jobs for locals.
investment necessary for the development However, there is strong desire for more
of new tourism infrastructure.26 information on the location and look of
the proposed development.
Only 13 per cent of residents surveyed
COMMUNITY CONSULTATION strongly or somewhat oppose a new
AND FEEDBACK IRD for the Gold Coast. They do so
because of concerns that there is too
In order to inform itself of community much development on the Gold Coast,
sentiment regarding a GTH, the Panel they dislike the idea of a second casino
undertook the following consultation or they don’t believe it is well enough
(detailed in Appendix 1): differentiated from what the region
already has. The remaining 31 per cent
• One-on-one consultations with neither support nor oppose, or are unsure.
38 stakeholders/groups from
local and state government, This result can be interpreted as a
businesses, community groups reasonably strong level of support as
and representatives from tourism, 56 per cent of respondents support a
education and industry bodies GTH once a description is read. Before
including members of clubs, hotels, a description is read, support is 28
pubs and the existing casino; per cent. This demonstrates both the
need to effectively communicate with
• Four focus groups consisting Gold residents about the features of the
Coast residents (with approximately proposition which go beyond a casino
eight residents randomly selected for and the benefits a GTH can deliver.
each group); Without a significant effort to inform the
• An online survey of 546 Gold Coast community, support for a GTH could be
residents; and easily eroded to levels below the current
28 per cent by those who strongly
• An analysis of 211 written submissions oppose the development.
received via email and post, following
a call for submissions advertised Despite the level of general community
in the Gold Coast Bulletin and an support, many specific interest groups
email to Gold Coast business leaders and influential stakeholders are vocally
requesting their position on the GTH. opposed to the proposition. That
opposition can be summarised into a
number of dominant themes.6 GOLD COAST GLOBAL TOURISM HUB
Opposition to the use of Location
public land
For many, location is the dominant
An option for the State Government consideration in whether they support
is to contribute public land to the or oppose a GTH. In fact, 68 per cent of
developer of a GTH. This is a legitimate those surveyed agree their support for a
way of incentivising the private sector to GTH is dependent on location indicating
consider the significant investment that a a site must be declared before public
GTH entails. It is also a way for the State opinion on a GTH can truly be tested.
Government to strengthen its negotiating
authority and be more prescriptive about While 62 per cent of those surveyed said
the nature of a GTH to ensure it meets the GTH will help bring to life some areas
the tourism objectives of the Gold Coast. of the Gold Coast that aren’t thriving,
the precise location is a hotly contested
However, some individuals and subject. For example, through the
community groups are opposed to consultation period it was suggested that
the use of public land for this purpose. a GTH could be used to catalyse new
The opposition stems from either development as part of an urban renewal
an ideological opposition to a State effort in Southport to create a genuine
contribution to the private sector, CBD for the city. Others suggest that
a concern about the loss of public Southport should remain (or become)
open space and/or a concern that it will the administrative centre of the Coast
impact where they live. and that tourism development of this
kind is better located elsewhere, like
It is difficult to mitigate against the Surfers Paradise or Broadbeach.
ideological opposition, however a private
sector proponent can be compelled as In any case, it seems clear that many
part of the arrangement to provide an on the Gold Coast are waiting for a
equivalent or greater amount of public open location to be announced before deciding
space. In fact, if the development generated their position on a GTH. Perhaps not
the same or more public open space, 43 per surprisingly this suggests that for some,
cent of survey respondents are more likely local impacts to amenity, whether
to support a GTH on public land. perceived or real, will be more important
than benefits to the Gold Coast as a whole.
The ultimate mitigation to deal with this
concern is to locate the GTH on a fit for
purpose site which is currently privately Impact on community clubs
held. Many of those consulted who cite
Clubs and their representative bodies
the use of public land as their primary
have made a compelling case that Gold
motivation for opposing a GTH said they
Coast clubs operate within a fiercely
would be supportive if it were located on
competitive environment. They compete
private land.
with each other, hotels and The Star (the
If private land is identified, the challenge existing casino on the Gold Coast) for
becomes maintaining sufficient leverage revenue, particularly gambling revenue
for the State Government in negotiating derived from local residents through
an outcome that’s worthwhile for the electronic gaming machines (EGMs).
Gold Coast. On the other hand, were
Clubs are seriously concerned about
the State Government to do what was
their ongoing viability in the event of a
necessary to be in a position to offer a
GTH being developed. They argue that
private site, this could have significant
any additional gambling options for local
implications for taxpayers and add
residents will logically exacerbate the
complexity and potentially considerable
competition in a saturated market. And the
time to the process.
Panel is strongly supportive of this view.COMMUNITY AND STAKEHOLDER CONSULTATION 7
Unlike The Star and hotels, clubs exist Concerns about gambling
primarily to serve the community and the
purpose for which they were created. For Many individuals and community groups
this reason the Panel strongly believes interviewed as part of this process
that clubs should have their concerns expressed their concern about the
carefully considered and addressed in the impact of gambling on the community.
event a GTH proceeds. Statistics about the number of EGMs
per head of population are cited as a
Possible mitigations, outlined further basis for this concern. However, figures
in this report, involve tax relief during provided by the Office of Liquor and
the initial period of a likely decline Gaming Regulation differ from those
in gambling revenue, a rebate for provided by The Star:
community contributions, other
regulatory relief and an entry levy to the NUMBER OF EGMS PER HEAD OF POPULATION
casino floor of a GTH for locals, as exists
25
in some international jurisdictions. The Sydney
Panel is strongly supportive of a range of
mitigations, such as these, being granted
20
Gold Coast
22.7
to clubs operating in the Gold Coast
17.7
per 1,000 adults
15
region if the GTH proceeds. However, Sydney Gold Coast
the introduction of an entry levy raises 13
issues of competitive neutrality so
10 12.2
consideration will be needed to balance 5
the requirements of the incoming casino
with those placed on the existing casino. 0
Figures provided Figures provided by the
The State Government has made a by The Star 28 Office of Liquor and
commitment that there will be no overall Gaming Regulation
increase in the number of EGMs in (OLGR) 29
the region as a result of a GTH.27 This The discrepancy lies in differing
suggests some kind of buy-back scheme catchment definitions of the Gold
may be adopted in order to accumulate Coast and Sydney, and whether the
the EGMs required for the GTH. Many total population is included or just
stakeholders identify that EGMs generate those over 18 years of age. Regardless
more revenue when located in a casino of these facts, the concerns about the
than in a community club. The State impact of gambling on the community
Government has said that its motivation are no doubt genuinely held. However,
for pursuing a GTH is to achieve tourism the survey of Gold Coast residents
outcomes for the Gold Coast, rather suggests the general community is not as
than increased revenue. With increased concerned about the inclusion of a casino
revenue from a GTH, the Government as part of a GTH.
should be in a position to compensate
clubs and underpin their efforts to remain Sixty-seven per cent of survey
viable through any buy-back scheme and respondents agreed or are neutral about
ongoing tax measures. including a casino as part of the GTH
development on the Gold Coast. Among
those that agree, the unprompted
reasons are because it will attract more
tourists (41 per cent), be an entertainment
option for residents and tourists (14 per
cent), and provide good returns for the
economy and jobs (12 per cent).8 GOLD COAST GLOBAL TOURISM HUB
The 28 per cent of survey respondents meet the need to grow international
who disagreed (five per cent had no view) tourist visitation.
with including a casino as part of the
development did so due to concerns about The survey results demonstrate that
adding a second casino when the Gold a majority of Gold Coast residents
Coast already has one (46 per cent) and are supportive of a GTH, once the
concerns around gambling (35 per cent). detail of the concept is explained to
them. However, a GTH is also strongly
opposed by a number of vocal groups
Uniqueness and individuals, and by those with
a commercial self-interest. These
The other factor which is relevant to the
opponents are dominating the public
impact of a GTH on the local gambling
debate, largely because the GTH has not
market is its size. Should a GTH be
been well explained and does not have
large and attractive enough to draw
vocal local supporters.
international tourists, it was suggested
that it would unlikely compete with or There are ways to mitigate many of
adversely impact clubs, pubs and The Star. the genuine concerns being expressed.
However, without a willingness and
Some saw the State Government’s
concerted effort to deal with these
current description of a GTH as a mere
concerns, and strong local advocacy
replication of what is currently available
for and effective communication about
on the Gold Coast. In fact, 43 per cent of
the benefits of the proposition, the
surveyed residents believe the current
opponents are likely to further erode
description sounds too similar to what
public support over time. Prolonged
the Gold Coast already has, rather than
speculation about the site will only
something new.
exacerbate this situation and should be
This is likely to be a deficiency in the addressed prior to proceeding with an
current description’s effectiveness EOI process.
in conveying the vision. However, it
Progressing a GTH at this time is likely to
does point to the need for the State
require local supporters to become much
Government to be prescriptive about
more vocal. It would also require the
what it requires from proponents in the
State Government to address concerns
Expressions of Interest (EOI) process. The
about the site and industry impacts
risk in “letting the market decide” is that
sufficiently to allow overall benefits for
the GTH may not be sufficiently large,
the Gold Coast to outweigh specific
sufficiently iconic and sufficiently aligned
local opposition.
to the Gold Coast’s existing uniqueness to
attract international visitors. In order to enhance overall benefit
and address many of the mitigation
suggestions made in this report, the State
Government should not leave the nature
SUMMARY of the GTH wholly to proponents to
decide. The State Government needs to
The case for a GTH which addresses the
be more prescriptive about what the Gold
need to attract particularly international
Coast needs in its procurement process:
visitors to the Gold Coast is strong.
a GTH of sufficient scale and uniqueness
Without development of this kind, the
to leverage the Gold Coast’s existing
Gold Coast is likely to continue to lose
advantages, such as its beaches, and that
tourism market share to its competitors.
it attracts international tourists without
This is the Panel’s primary concern as
adding considerably to the already highly
there is limited evidence to suggest
competitive local gambling market.
that currently proposed projectsCOMMUNITY AND STAKEHOLDER CONSULTATION 9
A GTH may also be an opportunity • Incorporates effective traffic
to address the concerns expressed mobility solutions;
about the city’s convention and
entertainment facilities. • Contributes positively to the urban
renewal and public realm of the
The Panel is also persuaded that a GTH Gold Coast; and
would have a considerable impact on
local community clubs. Ways should be • Does not result in an overall
found to compensate clubs through the increase in the number of EGMs in
increased revenue a GTH would generate the region.
for the State, to underpin their ongoing 2. Ensure that the legitimate concerns
viability and their vital community work. of Gold Coast community clubs are
Tourism data indicates that the case for addressed through a package of
a GTH and the benefits it could deliver measures designed to underpin Gold
is strong and without new, significant Coast clubs’ ongoing viability. In
infrastructure such as a GTH, the Gold particular:
Coast is not likely to meet its objectives • No tax on gaming revenue for the
to increase international tourist visitation. 18 months immediately following
However, this is challenged by a lack the GTH’s opening;
of social licence from the Gold Coast
community. In order to build a social • Tax rebate on contributions made
licence for the GTH proposition, the to the community; and
Tourism Advisory Panel suggests the
Queensland Government: • Relaxation of noise restrictions
currently imposed on the industry.
1. Address the mitigations suggested
in this report, including making 3. Identify a public site to allow the
them conditions in the procurement State Government to be prescriptive
process. In particular, proponents to proponents about what the
should be required to demonstrate development must include, or establish
that their proposal: a process to identify a fit for purpose
private site, noting this is likely to add
• Is aimed at attracting primarily cost and time to the process.
international tourists by ensuring:
4. Seek to involve the City of Gold Coast
a. The investment is of sufficient for appropriate technical input.
scale;
5. Change the terminology from Gold
b. It takes advantage of the Gold Coast Global Tourism Hub to Gold
Coast’s existing advantages (its Coast Integrated Resort Development
beaches and the hinterland); (IRD) as the term GTH is confusing and
does not resonate with stakeholders or
c. Incorporates larger convention the community.
space and/or entertainment
facilities to capture currently 6. Communicate with the Gold Coast
missed opportunities; and community the case for an IRD
identified in this report, particularly
d. It is unique in the world, in terms given the Gold Coast’s international
of the experience it provides; tourism performance. This would
• Results in no overall loss of public require a comprehensive education
open space; program, identifying the location and
expected benefits.10 GOLD COAST GLOBAL TOURISM HUB
Gold Coast Tourism
Advisory Panel
On 5 March 2019 the Queensland Government approved the
commencement of a market process to deliver a GTH on the Gold
Coast. As part of the process, the Minister for Innovation and Tourism
Industry Development and Minister for the Commonwealth Games,
Kate Jones, formed the Tourism Advisory Panel to gather and advise
on the community sentiment surrounding the proposal, including
the key issues and potential mitigation options to inform a Cabinet
submission at the completion of the EOI process.
THE ROLE OF THE TOURISM • Advise on how the Gold Coast
ADVISORY PANEL GTH can best support the key
objectives of growing tourism, jobs
The role of the Panel is to: and new opportunities for Gold
• Provide advice, direction and support Coast businesses;
to the Minister for Innovation and • Support and assist the State in
Tourism Industry Development and ensuring a balanced approach to
Minister for the Commonwealth fostering economic opportunity
Games on key issues for the Gold and addressing community
Coast GTH; expectations; and
• Advise on strategies to assist relevant • Advocate to ensure the Gold Coast’s
communities to be kept informed of interests as Australia’s premier tourism
the status and impacts of the Gold destination are heard and considered
Coast GTH; in the Gold Coast GTH process.30COMMUNITY AND STAKEHOLDER CONSULTATION 11
This report advises on aspects of the
MEMBERSHIP Gold Coast tourism industry and outlines
the results of the stakeholder and
The Panel consists of prominent Gold community engagement undertaken to
Coast community members to leverage understand the sentiment surrounding
the engagement with community the proposed GTH on the Gold Coast
groups, businesses and individuals. Panel and identify potential mitigations for
members include: overcoming community concerns.
• John Witheriff, Chairman, MinterEllison A range of engagement methods were
Gold Coast (Panel Chair); used by the Panel to achieve a broad
reach and understand community
• Tony Cochrane, Chairman, Gold
sentiment. These methods included
Coast Suns;
individual interviews, focus groups, an
• John Morris, Board Director, online survey, written submissions and
Destination Gold Coast; emails to more than 200 Gold Coast
business leaders calling for their position
• Dale Dickson, Chief Executive Officer, on a GTH (as outlined in Appendix 1).
City of Gold Coast; and
• Chris Mills, Chief Executive Officer, Gold
Coast Airport (until 30 June 2019).
APPROACH
The Panel was tasked with carrying
out the project in a phased approach
as follows:
1. Registration of Interest and EOI:
Stakeholder engagement to test
community sentiment and key issues
together with potential mitigation
options to inform a Cabinet
submission at the completion of the
EOI process.
2. Request for Detailed Proposals:
Provide advice on key community
matters that should be taken into
account in the preparation and
assessment of the Request for
Detailed Proposals.3112 GOLD COAST GLOBAL TOURISM HUB
History of casino
licences to grow
tourism
The State Government has long been focused on stimulating upfront
investment, and ongoing renewal of, internationally acclaimed tourism
infrastructure that will act as a catalyst for long-term growth in
Queensland’s tourism and service sector economies.
In 2013, in support of these objectives, To sustain this position and ensure the
the then LNP State Government issued region maintained its market share of
three additional casino licences.32 international tourism, the Gold Coast was
The location of these licences were awarded one of the allocated regional
Brisbane (Queen’s Wharf) and two casino licences. This licence was intended
additional licences allocated to regional to underpin a broader IRD to drive
Queensland.33 tourism, jobs and economic return for the
region.37 The other licence was awarded
The Gold Coast is one of the fastest to Cairns.
growing cities in Australia with the
resident population of 606,774 forecast With years of history, the motivation for
to reach 943,686 by 2041.34 The region these licences remains the same today as
is also one of Queensland’s premier it did in 2013:
tourist destinations, hosting more than
12 million visitors and holding more than • To “spread the tourism benefits across
60 major events each year.35 Tourism Queensland, whilst simultaneously
remains a significant economic driver growing construction, creating
for the region, representing $5 billion of hundreds of local jobs and boosting
the city’s $31 billion economy, delivering the economy”;38
41,000 direct and indirect jobs, and • To “ensure Queensland can attract
supporting more than 3,000 tourism international tourists and businesses
businesses in 2016–17.36 for generations to come”;39COMMUNITY AND STAKEHOLDER CONSULTATION 13
• To “revitalise the tourism and
construction pillars of the
Queensland economy”;40
• To “be a key provider of tourism
infrastructure, including hotels,
restaurants and conference facilities
that can support major events and
raise Queensland’s profile as a tourism
destination”;41 and
• To “attract interstate and international
tourists as both these centres
(Gold Coast and Cairns) have
international airports”.42
Just months after these casino licences
were announced, the need to attract
new investment and drive the long-
term success of tourism in the city was
highlighted in the Gold Coast DTMP
2014–2020.43 This is outlined in more
detail in the Gold Coast Market Overview
section of this report.14 GOLD COAST GLOBAL TOURISM HUB
Global Tourism Hub
overview
A suite of economic policies and strategies are in place that aim to deliver
long-term growth in Queensland’s tourism and service sector economies.
The Queensland Government’s strategy for GTHs is one of these.
The GTH strategy is designed to renewal. The description provided to
incentivise the private sector to support those consulted throughout this process
Government objectives of boosting is outlined in Appendix 2.
tourism, strengthening the Queensland
economy and creating more jobs across
the state.44
OBJECTIVES OF A GTH
The Government describes a GTH as
a high quality, mixed use destination The Queensland Government states that
aimed at providing tourism, leisure and GTHs are designed to:
entertainment facilities for the local,
domestic and international market.45 • Deliver world-class tourism
As a destination in itself, a GTH covers infrastructure – accelerating tourism
several hectares and often includes growth and supporting local
iconic architecture, five or six star hotels, infrastructure opportunities;
convention facilities, entertainment • Develop integrated resorts with
arenas, theme parks, luxury retail, a broad range of tourist related
signature food and beverage outlets, facilities and attractions and other
public attractions and extensive public tourism infrastructure;
open space and recreation facilities.46
For the Gold Coast GTH, a casino licence • Support the Government’s broader
is offered as part of the process to tourism strategy by encouraging more
secure the level of investment necessary direct flights from Asia and increase
for the development of new tourism visitors’ length of stay, spend per night
infrastructure.47 Essentially the outcome and repeat visitation;
being sought is the same as what will
be achieved for Brisbane through • Deliver catalytic projects that support
the Queen’s Wharf project, including city building objectives and other
attracting international visitors and urban complementary projects;COMMUNITY AND STAKEHOLDER CONSULTATION 15
• Optimise broader community gains
including regional jobs, investment CRITERIA FOR NEW REGIONAL
and associated flow-on developments GTH PROPOSALS
including enhancing public realm; and
The Queensland Government states that
• Provide high-quality accommodation any new regional GTH proposal must:
and a range of experiences
encouraging longer visitor stays and • Be located within close proximity
greater tourism expenditure.48 to a major population centre with a
catchment of at least 150,000 people
within a 70 kilometre radius of the
regional centre;
PREDICTED BENEFITS OF A GTH
• Be near an operational international
Developments of any kind can inject airport or an airport that is
significant direct and indirect benefits capable of being upgraded to
to the local economy, the community in international standards;
which it operates, and Queensland more
• Have well-established transport
broadly. The Government states that the
networks and significant existing
Gold Coast GTH has the potential to:
tourism infrastructure with identified
• Provide the next generation of careers growth potential; and
and employment for the Gold Coast
• Include significant capital investment
(could create an expected 6,000
and commence construction within 18
jobs and attract an extra one million
months of contractual close.
visitors annually);
Being a key tourism destination, the
• Pave the future for Australia’s
Gold Coast was selected as a potential
sixth largest city, with a population
location for the state’s newest GTH
forecasted to double in the next
due to its alignment to the criteria.
35 years;
This includes:
• Celebrate the natural beauty of the
• A resident population of 606,774
iconic Gold Coast locale;
people (as at 30 June 2018), forecast
• Reinforce the region’s reputation as to grow to 943,686 by 2041;50
Queensland’s tourism capital;
• Serviced by the Gold Coast
• Create new opportunities for existing International Airport and
businesses in the Gold Coast region; transit connections to Brisbane
International Airport;
• Support future infrastructure
requirements on and around the • Established public transport network,
project site; and including a heavy rail, light rail and bus
network; and
• Provide significant community benefit,
including open space, entertainment, • Existing accommodation supply
recreational and cultural facilities.49 across all star ratings and styles.
Investment and construction obligations
will be progressed as part of later
processes awarding a proponent.16 GOLD COAST GLOBAL TOURISM HUB
Gold Coast market
overview
STRATEGIC CONTEXT FOR Advancing Tourism 2016–2052
TOURISM DEVELOPMENT Queensland Government
A range of policies across all levels of • Grow quality products, events
government outline the intention to and experiences.
stimulate economic development through
tourism. A number of tourism strategies • Invest in infrastructure and access.
within Commonwealth, State and Local • Seize the opportunity in Asia.
Governments and key local industry
bodies are shown below along with their • Position Queensland as a
relevant tourism development objectives. leading destination for tourism
infrastructure investment.
Tourism 202051 • Improve access to tourism transport
Commonwealth Government and infrastructure.
• Encourage high-quality • Connecting Asia to the regions.
tourism experiences, including
Indigenous tourism.
Shaping SEQ53
• Work with industry to support the Queensland Government
development of tourism infrastructure
that can drive demand. • Build upon the region’s international
brand to promote tourism
opportunities that will enhance
economic, environment, social and
cultural benefits.
• Facilitate tourism opportunities by
enhancing enabling infrastructure
and services, particularly airports,
major roads and rail, and
digital technology.COMMUNITY AND STAKEHOLDER CONSULTATION 17
Gold Coast 202254
City of Gold Coast
The 2019-20 Queensland
budget recently committed • We have infrastructure that
the following funds, for which supports productivity and growth.
We have connected and vibrant
the Gold Coast destination
economic precincts.
and businesses are eligible.
• We are a globally recognised tourism
destination. Our city attracts visitors
from all over the world.
$19.9 million
to the Growing Tourism • Facilitate the development of
Infrastructure Fund to increase
visitor expenditure through world-class tourism infrastructure to
investment in tourism infrastructure. grow the city’s reputation as a premier
tourism destination.
• We have a positive global reputation.
$14.4 million We are an emerging world-class
under the Attracting Tourism Fund
to position Queensland as boutique city attracting trade
Australia’s leading tourism and investment.
destination by delivering landmark
tourism products and projects.
Economic Development
Strategy 202355
$3.8 million City of Gold Coast
under the Connecting with Asia
initiative to grow tourism and make • Identify and deliver projects to
Queensland the destination of
choice for visitors from South East maximise economic outcomes and
Asian countries. the city’s reputation as a world-class
tourist destination.
• Grow the city’s reputation as a
$21.4 million premier tourism destination through
over two years for GTHs in Cairns
and the Gold Coast to progress the development of world-class
market approaches, as well as tourism infrastructure.
Queen’s Wharf contractual
obligations and trails programs.
• Deliver a plan aimed at attracting
investment into tourism
infrastructure.
$807.5 million
towards infrastructure on the
Gold Coast.
SOURCE: https://budget.qld.gov.au/18 GOLD COAST GLOBAL TOURISM HUB
Destination Tourism • Ensure the tourism industry capitalises
Management Plan 2014–202056 on the legacy opportunities presented
Queensland Government, City of Gold by the event (Commonwealth Games).
Coast, Destination Gold Coast
• Improve competitiveness of the Gold
• Actively engage and support Coast in securing major new events for
major catalyst, revitalisation and the city.
development opportunities which
The DTMP sets the ambitious target of
complement or expand the core
doubling overnight visitor expenditure to
destination hero experiences and the
$7 billion per annum by 2020.58 In the year
evolving desires of key source markets
ending March 2019, the region achieved
and best prospect segments to increase
overnight visitor expenditure of $5 billion
visitor expenditure, length of stay and
– trailing the objective by $2 billion. This
repeat visitation.
consisted of $3.6 billion from overnight
• Development of appropriate domestic visitors59 and $1.36 billion from
world-class event infrastructure and the overnight international market.60
delivery capability.
The 2020 target planned to see 19 million
• Identify and secure potential investors domestic visitor nights in the Gold Coast
for new tourism infrastructure by 2020.61 However, while a significant
and attractions. increase was achieved in the year ending
March 2019, in part achieved by a boost
• Delivery of a catalyst project under from the Commonwealth Games, that
each hero experiences. period still only brought 15.8 million
domestic visitor nights to the Gold
• Alignment of the City’s investments to
Coast, contributing $3.6 billion towards
building hero experiences.
the target.62
• Three medium-term catalyst projects
The DTMP also sets the goal of delivering
to follow the Gold Coast 2018
a catalyst project under each hero
Commonwealth GamesTM (GC2018).
experience, and three medium-term
• Introduce a destination wide focus on catalyst projects following the
quality and service delivery. Commonwealth Games. Catalyst projects
listed includes a purpose-built dive
attraction, iconic surf museum, IRD,
Destination Gold Coast Five Year mountain bike and adventure trails, and
Plan 2017–202157 staging and events infrastructure. While
Destination Gold Coast some progress has been made, this goal
has not been met.
• Deliver an evolved tourism brand which
is relevant and appealing for visitors, The Queensland Government’s proposed
true to the destination, competitively GTH for the Gold Coast seeks to address
focused and aligned with the City of many of the policy objectives of these
Gold Coast’s broader city positioning. tourism strategies. It is unlikely that the
ambitious objectives set for the Gold
• Maximise economic return through a
Coast can be met without a significant
focused and aligned approach to best
increase in international visitors,
prospect source markets.
which would require a step change
• Maximise the yield associated with investment in new tourism infrastructure
all international visitor traffic, by and experiences, such as a GTH.
encouraging a longer length of stay and
a broader array of experience.COMMUNITY AND STAKEHOLDER CONSULTATION 19
VISITATION TRENDS
As a destination, the Gold Coast is largely favoured by the domestic
market and is losing market share and its place as an international
tourist destination.
While domestic tourism for the Gold In the year ending March 2019, the
Coast is up 16.8 per cent in the year total domestic market (daytrippers and
to March 2019,63 international tourism overnight) accounted for a significant
declined by 2.1 per cent.64 This represents 92 per cent of the total visitor numbers,
a decrease of 22,000 international while more lucrative international visitors
visitors to the Gold Coast. Over the same only contributed eight per cent of total
period international visitors increased visitation.69 70 These statistics demonstrate
by approximately 132,000 to Melbourne, that the Gold Coast is not living up to
11,000 to Sydney and 9,000 to Hobart.65 its ambition to become an international
destination of choice. It remains largely
This matters because while domestic a short-stay holiday destination for
visitors to the Gold Coast spend on Australians. While ever this is the case, the
average $900, international visitors Gold Coast will not be able to reap the
spend $1,323, or 32 per cent more.66 benefits of international tourism and the
The Gold Coast achieved record highs higher spending visitors it attracts.
for tourism in the year ending March However, the combination of low cost
2019 with total visitation, including airlines and increasingly accessible and
overnight and daytrips, growing to affordable international destinations
approximately 13 million, and expenditure has meant that even some Australians
increasing to $5.8 billion.67 68 This is highly who traditionally make up the Gold
likely to be a result of the temporary Coast’s market are now tempted to visit
impact of travel associated with the destinations like Bali, Thailand and Fiji.71
Commonwealth Games.
International
visitors
92 % 8%
80
ALMOST
% of visitors
drive
Domestic
visitors
SOURCE: Tourism Research Australia,
National and International Visitor Surveys,
Daytrips
ACCOUNT FOR
MORE THAN 60 %of all
visitation
March 2019 and Destination Gold Coast20 GOLD COAST GLOBAL TOURISM HUB
In the year ending March 2019...
Domestic overnight
Visitation grew by
16.8 per cent
to four million
Expenditure
increased by
22.6 per cent
to $3.6 billion
SOURCE: https://cdn2-teq.queensland.com/~/
media/3515de79ba7743e9b37854f6a7458fa6.ashx?vs=1&d=20190716T164718
International visitors
Visitation
dropped
by 2.1 per cent
to one million
HOWEVER
Expenditure
increased
by 3.8 per cent
to $1.4 billion
China
SOURCE: https://cdn2-teq.queensland.com remains the Gold Coast’s
/~/media/58b9fb7ab4ae48d989a9976bdf
5bde7a.ashx?vs=1&d=20190618T142755 largest international source market,
but visitor numbers fell
17.1 per cent to 251,000
SOURCE: https://cdn2-teq.queensland.com/~/
media/58b9fb7ab4ae48d989a9976bdf5bde7a.
ashx?vs=1&d=20190618T142755COMMUNITY AND STAKEHOLDER CONSULTATION 21
Similarly, international visitors are International holiday visitation to the
being attracted to competing domestic Gold Coast has not kept up with the
destinations. It is relevant to understand growth experienced in key competing
how the Gold Coast currently compares Australian destinations over the past five
against its top national competitors years.73 Between 2015 and 2019 (years
which Destination Gold Coast identifies ending March) international holiday
as Melbourne, Sydney and Tasmania.72 visitation to the Gold Coast achieved a
In order to assess the Gold Coast’s compound annual growth rate of only
market performance in relative terms, 5.8 per cent compared to the national
key international tourism performance average of 8.7 per cent.74
indicators have been benchmarked
across all locations.
INTERNATIONAL HOLIDAY VISITATION (YEAR ENDING MARCH 2015 TO MARCH 2019)
2500
Sydney
2000 CAGR = 7.8%
Melbourne
Visitors (000s)
1500
CAGR = 10.7%
1000
Gold Coast
CAGR = 5.8%
500
Hobart and the South
CAGR = 14.3%
0
YE Mar 2015 YE Mar 2016 YE Mar 2017 YE Mar 2018 YE Mar 2019
SOURCE: Tourism Research Australia, National and International Visitor Surveys, March 2015 – March 2019
International Holiday Visitation
Year Ending December 2014 to 201822 GOLD COAST GLOBAL TOURISM HUB
For the year ending March 2019, the This decline in average length of stay
average length of stay for international is particularly highlighted by a 17.2 per
holiday visitors to the Gold Coast was 5.6 cent reduction in the number of nights
days, a slight decrease from 5.9 days in Chinese holidaymakers spent on the Gold
the year to March 2015. This is lower than Coast in 2018, despite being a key source
the average length of stay in Sydney, of tourism growth nationally.76
Melbourne and Hobart (10.4, 9.2 and 5.7
days, respectively).75
INTERNATIONAL HOLIDAY AVERAGE LENGTH OF STAY (YEAR ENDING MARCH 2015 TO MARCH 2019)
12
Sydney
10
Melbourne
Days
8
Gold Coast
6 Hobart and
the South
4
YE Mar 2015 YE Mar 2016 YE Mar 2017 YE Mar 2018 YE Mar 2019
International Holiday Average Length of Stay
INTERNATIONAL HOLIDAY TRIP EXPENDITURE (YEAR ENDING MARCH 2015 TO MARCH 2019)
Year Ending December 2014 to 2018
3500
Sydney
3000 CAGR = 9.2%
2500
Expenditure ($M)
2000 Melbourne
CAGR = 11.7%
1500
1000
Gold Coast
CAGR = 4.0%
500 Hobart and the South
CAGR = 16.7%
0
YE Mar 2015 YE Mar 2016 YE Mar 2017 YE Mar 2018 YE Mar 2019
SOURCE: Tourism Research Australia, National and International Visitor Surveys, March 2015 – March 2019
International Holiday Trip Expenditure
Year Ending December 2014 to 2018COMMUNITY AND STAKEHOLDER CONSULTATION 23
Chinese tourism to Australia is predicted This decrease in the average length
to increase approximately 170 per cent of stay has also resulted in the Gold
between 2018 and 2026–27.77 78 However, Coast losing important international trip
in the year ending March 2019, the expenditure that has been captured by
number of Chinese visitors to the Gold the city’s competitors.83
Coast fell by 17.1 per cent. The following
facts help guide what the Gold Coast may This may be due to tourists from higher
need to develop in order to capture its yielding markets opting for other
share of the significant increase in future destinations over the Gold Coast. In
Chinese visitation expected nationally: this context, it is evident that the Gold
Coast has the ability to attract some
• A 2016 McKinsey report finds that “the international tourists, however is not
popularity of international travel is capitalising on the opportunity to extend
astounding among Chinese consumers”, visitation and capture expenditure.
but also that the Chinese favour luxury
products and experiences;79 The Australian international business
market is predominantly held by Sydney
• The 2017 Hurun report into Chinese and Melbourne. The Gold Coast has
tourism indicates a strong preference experienced modest growth in this
by Chinese travellers for luxury hotels market, although it is by no means a key
and fine dining experiences.80 In fact, destination for international business
hotel quality, including brand, service visitors, achieving less than four per cent
and facility, is ranked as the most of the total Australian market. There has
important factor for Chinese tourists been good percentage growth in this
when booking accommodation;81 and market (off a very low base) for the Gold
Coast over the past five years, achieving
• A Tourism Research Australia report 7.5 per cent compound annual growth
into the Australia’s potential to attract in visitors compared to 4.2 per cent for
Chinese tourists points to their desire total Australia.84
to “flaunt” their ability to travel and
experience unique offerings.82
INTERNATIONAL BUSINESS VISITATION (YEAR ENDING MARCH 2015 TO MARCH 2019)
500
Sydney
CAGR = 4.6%
400
300 Melbourne
Visitors (000s)
CAGR = 4.4%
200
Gold Coast
100 CAGR = 7.5%
Hobart and the South
CAGR = N/A
0
YE Mar 2015 YE Mar 2016 YE Mar 2017 YE Mar 2018 YE Mar 2019
SOURCE: Tourism Research Australia, National and International Visitor Surveys, March 2015 – March 2019
International Business Visitation
Year Ending December 2014 to 201824 GOLD COAST GLOBAL TOURISM HUB
ACCOMMODATION PERFORMANCE AND OFFERING
Hotel occupancy on the Gold Coast is falling well short of its
competitors and there is an uncertain development pipeline for
the region.
Sector performance OCCUPANCY 2018
Accommodation occupancy on the
Gold Coast has remained fairly stable 85.2% 87.1%
85.2% 87.1%
(-1.6% YoY) 80.3%
(72.4 per cent in 2018, which was 72.4% (-0.8% YoY)
(-0.8% YoY) (-1.6% YoY) 80.3%
(+0.3% YoY)
the Commonwealth Games year) 72.4%
(+1.7% YoY) (+0.3% YoY)
but far lower than key competitive (+1.7% YoY)
destinations in Sydney, Melbourne and
Hobart (87.1 per cent, 85.2 per cent and
MELBOURNE
COAST
MELBOURNE
80.3 per cent, respectively).85 COAST
HOBART
SYDNEY
HOBART
SYDNEY
GOLD
GOLD
Accommodation operators on the
Gold Coast increased their average
room rates in 2018 by 7.6 per cent to
$202 per room.86 This is likely to be a AVERAGE RATE PER ROOM 2018
result of the Commonwealth Games
due to large numbers of spectators,
businesses and international support $261
teams travelling to the region. It is $261YoY)
(+0.6%
therefore unlikely that these rates will be $202 $207 (+0.6% YoY)
sustainable in coming years. $202YoY)
(+7.6%
$207YoY)
(+0.6% $180
(+7.6% YoY) (+0.6% YoY) $180YoY)
(+2.4%
The Hotel Futures 2019 Report states (+2.4% YoY)
MELBOURNE
COAST
that hotel room revenues will fall for the
MELBOURNE
COAST
HOBART
SYDNEY
first time in almost a decade this financial
HOBART
SYDNEY
GOLD
year, with revenue per available room
GOLD
expected to slow following years of
consecutive growth.87
REVENUE PER AVAILABLE ROOM 2018
$227
(-1.0% YoY)
$176
$146 (-0.2% YoY)
$145
(+9.4% YoY) (+2.6% YoY)
MELBOURNE
GOLD COAST
HOBART
SYDNEY
SOURCE: Cushman and Wakefield (December 2018),
Australia and New Zealand Hotel Market Overview.COMMUNITY AND STAKEHOLDER CONSULTATION 25
New and upcoming Compared to its competition, the Gold
developments Coast appears to have increased supply
of new accommodation in 2018 by 4.6
In order to remain current and support per cent, second to Melbourne which
growth in market demand, particularly increased seven per cent over the year.89
from the international holiday market,
NEW HOTEL SUPPLY 2018
accommodation offerings need to be
regularly updated and refurbished, and
new stock delivered.
1,767
(+7.0% YoY)
Refurbishments and new development
For the Gold Coast, much of its existing 639
stock is aged and struggling to present (+4.6% YoY) 473 0
a compelling drawcard against key (+2.1% YoY) (0% YoY)
MELBOURNE
competitive destinations: Sydney,
HOBART
SYDNEY
COAST
Melbourne and Hobart. This, along with
GOLD
a lack of new tourism and experience
drawcards, is evidenced through the
SOURCE: Cushman and Wakefield (December 2018),
average occupancy noted previously. Australia and New Zealand Hotel Market Overview, page 14.
There are no major refurbishments
While the direct impact of these
reported over the past 12 months.
investments cannot yet be tested, these
However, the Gold Coast has seen the
offerings and their associated amenity,
development of some new stock. In 2018,
do not present a compelling case to
the Gold Coast region completed four
be a catalyst for long-term growth in
new accommodation projects, including:
Queensland’s tourism, and specifically
• The Darling at Broadbeach – 57 new the Gold Coast.
luxury hotel rooms;
• AVANI Broadbeach – 219 new upper
upscale hotel rooms;
• Mantra Southport – 120 new upscale
hotel rooms; and
• Ruby Apartments at Surfers Paradise
– 243 new luxury hotel rooms.8826 GOLD COAST GLOBAL TOURISM HUB
Development pipeline Included in this pipeline is the offering
provided within The Star’s approved
The Gold Coast’s pipeline for new master plan. The project provides an
hotel development currently under extension to the existing facility and
construction and for future development includes the development of four new
trails all its competitors. accommodation towers (including both
While the Gold Coast has a significant hotel and residential), restaurants, bars,
number of rooms approved for future entertainment services as well as other
development, the likelihood of some resort amenities such as pools, spa
or all of these progressing is uncertain, and facilities.
according to The Hotel Futures 2019 Despite the significance of the proposed
Report.90 This is in comparison to development, many suggest the project in
Melbourne, Sydney and Hobart which all isolation is unlikely to shift the dial for the
have developments likely to proceed in Gold Coast’s international tourism agenda.
the future.91 While it provides additional residential
development and tourist accommodation,
it does not provide a new drawcard to
ROOMS DUE FOR COMPLETION
attract international visitors to the Gold
Coast in its own right.
The Star has also not taken the
4,223 opportunity in its current master plan to
by 2022
satisfy the need for additional convention
485 701 or entertainment capacity on the Gold
by 2022
by 2021 Coast. The ratio of residential apartments
2,290
GOLD COAST
to hotel rooms also remains unclear.
HOBART
MELBOURNE
by 2021
SYDNEY
In letters to the Minister for Innovation
and Tourism Industry Development and
most in luxury Minister for the Commonwealth Games,
segment provided by The Star, management
speak to the existing Gold Coast casino
ROOMS APPROVED
working in tandem with their new
Queen’s Wharf development in Brisbane.
3,733 “Our Gold Coast master plan,
3,100+ together with Queen’s Wharf
but uncertain Brisbane, creates a powerful
2,450 world-class SEQ tourism hub
297 with twin huge-scale anchor
properties.”
MELBOURNE
GOLD COAST
HOBART
SYDNEY
“The Star Entertainment Group
wishes to leverage our two SEQ
SOURCE: Cushman and Wakefield (December 2018), properties to drive visitation
Australia and New Zealand Hotel Market Overview, page 14.
growth to Queensland.”You can also read
