Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...

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Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
A Brittany Ferries brand

                   Guide to letting your
                      holiday property

Deal directly with your customers • Exclusive 20% savings with Brittany Ferries
                   No hidden costs • Customer services team
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
Deal directly with your customers
    With Holiday France Direct you advertise your property on our website and deal directly
    with your customers. As a book direct service, we market the website to generate booking
    enquiries for you and you manage your bookings, giving you complete control over your
    pricing and letting dates.
    Holiday France Direct is ideal for advertising both self catering and B&B accommodation in France, plus we
    accept advertisements for holiday properties in Spain and Portugal.
    Exclusive to Holiday France Direct you and your customers can save 20% off Brittany Ferries’ passenger
    and car fares.
    Part of the Brittany Ferries group, established in 1997 our team has over 50 years’ combined experience to
    support advertisers and help them get the most out of their advertising.

    Property ref: CV004771

2
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
Contact us for registration, information and advice +44 (0)330 159 6868
                                   enquiries@holidayfrancedirect.com holidayfrancedirect.co.uk

                                                                                                                        Benefits for you
                                                                                                                        • Neither
                                                                                                                            o hidden costs with
                                                                                                                                  of our advertising
                                                                                                                          options. We offer complete
                                                                                                                          transparency for advertisers
                                                                                                                          and guests alike

                                                                                                                        • Coptions
                                                                                                                            hoice of advertising
                                                                                                                                    – pay as you let
                                                                                                                          with our QuickBook scheme
                                                                                                                          or choose our competitive
                                                                                                                          all inclusive fixed fee
                                                                                                                          advertising plus receive
                                                                                                                          discounts on 2 year, loyalty
                                                                                                                          and multiple adverts

                                                                                                                        • GWe’re
                                                                                                                            reat customer service
                                                                                                                                 here to support
                                                                                                                          our advertisers by phone,
                                                                                                                          e-mail and chat or use our
                                                                                                                          Facebook and Twitter pages.
                                                                                                                          The choice is yours.

                                                                                                                        • 2car
                                                                                                                            0% off Brittany Ferries’
                                                                                                                               and passenger fares
Property ref: NM004327                                                                                                    throughout the year

Advertising options                                                                                                     • £our
                                                                                                                            75 travel discount – with
                                                                                                                               annual advertising fee
                                                                                                                          option, we provide a £75
Your property is advertised on holidayfrancedirect.co.uk
                                                                                                                          travel discount voucher for
We offer a choice of fixed fee annual advertising or our pay as you                                                       use on the Brittany Ferries’
let QuickBook option:                                                                                                     sailings of your choice.

Annual advertising fee – the client contacts you directly via the                                                       • Wenjoy
                                                                                                                            orth up to £100,
                                                                                                                                 free registration
details given in your advert. You then arrange dates with them and
confirm their booking.                                                                                                    to Club Voyage, Brittany
                                                                                                                          Ferries’ Travel Club (new
QuickBook – this facility allows your client to reserve your                                                             membership only)
 property instantly on-line 24/7 for a fee of £29, which you deduct
 from the rental total. You then get in touch with your client to
 confirm, collect monies etc.

                         holidayfrancedirect   HolidayFrance   HolidayFranceDirectcouk-official   holidayfrancedirect    holfrancedirect                 3
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
What your advertisement includes
    • D escription of your property and its facilities We   ensure the website is easy to find in the search
    • U nlimited gallery of images + video             engines  and a pleasure for customers to use.

    • A vailability calendar                           There are state of the art property search facilities
    • R ental rates and special offers                 and the site is packed with information on France
                                                        and how to get there.
    • A ctivities and amenities
    • Interactive Google map                            All advertisers manage their advertisement and
                                                        bookings and can review their statistics in their
    • Y our recommendations of what to see and do password protected area on the website. Plus your
    • Ebooking
        ither your contact details, or a QuickBook
                 form
                                                        dedicated Holiday France Direct team member is
                                                        on hand to assist and offer advice.
    •  Guest   reviews  and ratings

    Property ref: BI002625

4
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
Contact us for registration, information and advice +44 (0)330 159 6868
                            enquiries@holidayfrancedirect.com holidayfrancedirect.co.uk

Competitive advertising rates
When you choose our all inclusive annual advertising fee option, you can be sure that you’ll have
nothing more to pay.
Advertise one property for 12 months for £210 + VAT – that’s just £21 per month!
And if you have more than one property on the same site, you can add these to your advert for just
£45 + VAT per property, per page.
In addition to our 12 month advertising fee, we offer a number of other packages:

Save £40          2-year advertising package

Save £30          When submitting/creating two or more adverts

FREE crossing     When you recommend a friend and they become a new advertiser

You can choose to pay extra for home page and destination information page listing prime positions.
And when you renew your advertisment, our loyalty discount applies.

                                            Pay as you let
Our QuickBook service means your guests can reserve your property on-line 24/7 – saving both
parties time, and the hassle of phone calls and emails.

Simple to use, QuickBook operates on a no booking, no fee basis. Here’s how it works:

• Guests pay a fee of £29 to Brittany Ferries at time of reservation
• code
  Brittany Ferries email a reservation confirmation to guests with their travel discount
        and the advertiser’s contact details
• the
  Advertisers deduct the £29 from the rental that the guest owes and this is shown on
       guest’s reservation confirmation
• property availability calendar automatically updates to show new bookings
  The
• toAdvertisers contact their guests within 48 hours to confirm, send booking terms and
      advise payment arrangements
• reservation
  Advertisers confirm the reservation on-line to Brittany Ferries so that we know the
                has been received ok

To find out more, call one of our team, or to start using this service, simply select the
QuickBook option on the sign-up form.

                  holidayfrancedirect   HolidayFrance   HolidayFranceDirectcouk-official   holidayfrancedirect   holfrancedirect   5
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
How we market Holiday France Direct
    On-line
    So as to target appropriate
    visitors, the website is marketed
    throughout the year by pay per
    click activity and email campaigns.

    Press advertising & PR
    In addition to our investment in
    press advertising our PR experts
    ensure coverage across national,
    local and Francophile press.

      Book direct and save

      Huge choice of holiday rentals across France
      Here is just a small selection of properties available summer 2017
                                                                                                                                                            Apartment in Provence
                                                                                                                                                            Ref: CV004771
                                                                                                                                                            Sleeps 4, 2 Bedrooms £1265pw
                                                                                                                                                                                           Promotions
                                                                                                                                                                                           We run a popular prize draw promotion for your
                                                                                                                                          • Big selection of holiday properties to rent.
                                                                                                                                          • Book direct with the owner.
                                                                                                                                          • Property search, offers, travel guides and

                                                                                                                                                                                           customers during their stay with the chance to win
                                                                                                                                            more on holidayfrancedirect.co.uk
                                                                                                                                          • Exclusive 20% discount off car and
      Cottage in Normandy                            Stylish Gite in Brittany                      Cottage in South West France
                                                                                                                                            passenger fares with Brittany Ferries.
      Ref: NM004327                                  Ref: BI002625                                 Ref: AT004929

                                                                                                                                                                                           travel with Brittany Ferries, ideal for their next holiday
      Sleeps 2,1 Bedrooms £275 pw                    Sleeps 6, 3 Bedrooms £900 pw                  Sleeps 7, 3 Bedrooms £1395 pw

                                                                                                                                                                                           at your property.
      Lodge in the Vendée                             Gite in the Pyrénées                         Villa in Languedoc
      Ref: LV003727                                   Ref: MA004921                                Ref: RA004774
      Sleeps 4, 2 Bedrooms £530 pw                    Sleeps 8, 4 Bedrooms £1480 pw                Sleeps 6, 3 Bedrooms £2500 pw

      All prices correct at time of advertisement preparation

                                                                                                                                                                                           Travel for free
      Search all properties and offers online at holidayfrancedirect.co.uk                                                                                                                                                              For your chance to win a sailing to France with Brittany Ferries in 2018, simply
            holidayfrancedirect          HolidayFrance          HolidayFranceDirectcouk-official       holidayfrancedirect    holfrancedirect                                                                                           enter your details and return it FREEPOST.

                                                                                                                                                                                           in 2018
                                                                                                                                                                                                                                        Title               First Name
                                                                         NL225 HFD France Today 2017_297x220mm
                                                                                                                                                                                                                                        Surname
                                                                                                                                                                                                                                        To receive updates and latest offers by email, enter your email address below:

                                                                                                                                                                                            Enter our free prize draw for your chance
                                                                                                                                                                                            to win free ferry travel!                   My holiday accommodation was booked through:
                                                                                                                                                                                                                                        Holiday France Direct Other

                                                                                                                                                                                                                                        ■ Tick here if you do not wish to receive further information from Holiday France Direct by email. Prize is
                                                                                                                                                                                                                                        a return sailing to France with Brittany Ferries for a car and up to 4 passengers for travel during 2018. Subject to
                                                                                                                                                                                                                                        availability. One entry per household. Not open to Holiday France Direct advertisers. Full details available on request.

     Book direct and save
                                                                                                                                                                                                                                        Closing date for entries: 31 December 2017.

                                                                                                                                                   • Beautiful selection
                                                                                                                                                     of properties
                                                                                                                                                     throughout France
                                                                                                                                                   • Rentals from £130
                                                                                                                                                     per week
                                                                                                                                                   • Brittany Ferries’
                                                                                                                                                     20% discount off
                                                                                                                                                     car & passenger
                                                                                                                                                     travel                                                                             Find your perfect holiday property in France
                                                                                                                                                                                                                                        Book direct with owners - no hidden costs
                                                                                                                                                                                                                                        20% off Brittany Ferries' car
                                                                                                                                                                                                                                        and passenger travel

     holidayfrancedirect.co.uk                                                                                                                                                                                                          PDC2017                  holidayfrancedirect.co.uk                                                        A Brittany Ferries brand

6
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
Contact us for registration, information and advice +44 (0)330 159 6868
                                                                              enquiries@holidayfrancedirect.com holidayfrancedirect.co.uk

            Social media
            We recommend
            advertisers use
            Twitter and
            Facebook accounts
            to spread the word
            about their property
            and we provide
            support with likes,
            retweets and
            tailored updates.

              Find your perfect holiday                                                                                                                                             Spring into Summer!
              property in France                                                                                                                         A Brittany Ferries brand
                                                                                                                                                                                    Short breaks from Holiday France Direct
              Book direct with owners - no hidden costs
                                                                                                                                                                                    Choose from our super selection of short
                                                                                                                                                                                    break holiday rentals plus enjoy exclusive
                                                                                                                                                                                    20% savings with Brittany Ferries

                                                                                                                                                                                                                                                                                                                      If undelivered please return to Brittany Ferries, PO BOX 18, Earl Shilton, Leicester LE9 8ZY

                                                                                                                                      QuickBook on-line reservation service
                                                                                                                                      only £29 per booking
HFDMB2017

             www.holidayfrancedirect.co.uk   For our full selection of properties, special offers and to book your ferry crossings.
                                                                                                                                                                                    holidayfrancedirect.co.uk             holidayfrancedirect                      HolidayFrance                                 HolidayFranceDirectcouk-official                       holidayfrancedirect                     holfrancedirect
              Stunning selection of private homes to rent throughout France

                                                                                                                                                                                                                        Normandy                                                                         Loire Valley                                                         Brittany
                                                                                                                                                                                    20% off car and passenger fares                                        2 bedrooms, sleeps 4                                                              3 bedrooms, sleeps 6                                                 4 bedrooms, sleeps 10

                                                                                                                                                                                    with Brittany Ferries - exclusive

            Direct marketing                                                                                                                                                        to Holiday France Direct

                                                                                                                                                                                                                        Cosy gite deep in the countryside perfect for walking and                        A warm welcome awaits you at Les Petites Cigognes                    Mill cottage on 10 acre watermill estate with trout river in

            We utilise our ever-increasing databases
                                                                                                                                                                                                                        cycling. Take in Mont St Michel, Landing Beaches, markets                        once used by mail coaches en route to Paris. Visit Tours,            beautiful valley setting. Well located for outdoor pursuits,
                                                                                                                                                                                                                        and local towns Mortain, Domfront and St Hilaire.                                chateaux, Futuroscope plus great markets and restaurants.            coasts and medieval market towns. Good restaurants.
                                                                                                                                                                                                                        Ref NM004011                 3 nights from £195                                  Ref VI003422_B                3 nights from £165                     Ref BN001463_D 3 nights from £450

            to communicate regularly to past and
                                                                                                                                                                                                                        Normandy                           2 bedrooms, sleeps 4                          Loire Valley                       2 bedrooms, sleeps 6              Brittany                              3 bedrooms, sleeps 7

            potential customers to encourage repeat
            and new bookings
                                                                                                                                                                                                                        Cottage in Pays d’Auge, home of Camembert cheese.                                Traditional Loire Valley property between historic Loches            Comfortable Breton farmhouse well located for historic
                                                                                                                                                                                                                        Enjoy Swiss Normandy, chateaux and Le Haras du Pin                               and Chinon ideal for chateaux, vineyards, troglodyte                 Pontivy, Nantes-Brest Canal, beautiful Guerledan Lake,
                                                                                                                                                                                                                        from this cottage, first morning breakfast included.                             villages and Leonardo da Vinci’s Clos de Lucé.                       north coast beaches plus medieval market towns.
                                                                                                                                                                                                                        Ref NO003676                3 nights from £209                                   Ref VI004413                 3 nights from £360                      Ref BN003370                    3 nights from £175

                                                                                                                                                                                                                        Normandy                           3 bedrooms, sleeps 6                          Loire Valley                       3 bedrooms, sleeps 7              Brittany                              3 bedrooms, sleeps 6

                                                                                                                                                                                                                        Stunning half-timbered cottage, complete with snug                               A haven of tranquillity, yet within easy reach of chateaux,          Country cottage close to pretty village of Corlay. Visit Lake
                                                                                                                                                                                                                        converted from original goat barn. Perfect for medieval                          Futuroscope, Beauval Zoo and St Cyr Lake. Reflexology,               Guerledan, medieval market towns and venture to the
                                                                                                                                                                                                                        Domfront and attractive spa town of Bagnoles de l’Orne.                          bike hire and personalised wine tours available.                     beautiful beaches on the north and south coasts.
                                                                                                                                                                                                                        Ref NO004117                4 nights from £280                                   Ref VI004156                  3 nights from £252                     Ref BN004306                   3 nights from £250

                                                                                                                                                                                                                                                    For more short break ideas this Spring, visit holidayfrancedirect.co.uk
                                                                                                                                                                                                                                                    Prices and availability correct at time of going to print.

                                                                 holidayfrancedirect                                HolidayFrance                        HolidayFranceDirectcouk-official                 holidayfrancedirect                                                     holfrancedirect                                                                                                                                             7
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
Is your property suitable to let?
    To make your letting successful, it’s important that your property is appealing to your target market
    and is fully and appropriately equipped. Some things to think about are:

     • Ayour
         high standard of fittings and furnishing will not only last longer, but will be more attractive to
             customers. Neutral decor will have a wider appeal and it’s important to de-clutter.

     • W ho are your target market, and what will they need?
     • Inflowers
         addition to extras such as household essentials, local information and special touches like
                 or chocolates plus a guest book provide a warm welcome.

     • Does
           your property have appropriate heating and/or air conditioning? Eco-friendly features are
       increasingly important.

    Property ref: NM003946

8
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
Contact us for registration, information and advice +44 (0)330 159 6868
                            enquiries@holidayfrancedirect.com holidayfrancedirect.co.uk

Know the rules
Before letting your property, there are a number of factors you’ll need to consider, some of which
are listed below; however for detailed guidance contact a solicitor and/or financial advisor.

 • Din-ground
     oes your property meet current legislative requirements including those for outdoor
              pools in France?

 • Iaware
     f your property is located on a complex, are there rules which you or your guests need to be
            of?

 • H ave you got insurance cover in place for the building, contents and your guests?
 • W hat are the tax implications of letting your property?

Managing your property and pricing
By managing your own lettings, you’ll need to have procedures in place for responding to enquiries
and bookings effectively, including a booking contract and payment/cancellation procedures.
You’ll also need to look at how to manage details such as changeover days, security deposits, what to
do in an emergency, laundry and cleaning services.
When pricing your property, it’s good to compare with others in the area. You’ll also want to decide
on High, Mid and Low season differences. It’s vital to get your pricing just right, neither too high nor
too low. Increase your opportunities by offering short breaks, incentives for longer stays, and early/
late booking offers.
Your availability calendar enables you to keep track of your bookings; accurate, complete availability
will prevent time-wasting enquiries for dates already booked out.

Tips to help you maximise bookings
To make sure you get the best results from your listing you can:

• Uwe’ll
    se social media: Use Twitter and Facebook accounts to spread the word about your rental and
         support you with likes, retweets and tailored updates promoting your property. ‘Like’ our
  Facebook page, follow us on Twitter and remember to tag us in your messages.

• Klocal
    eep things current: Update your listing regularly to tell potential customers about events, new
         attractions and any additions or updates to your property.

• Mday,
    ake your photos shine! Make sure your property photos are the best they can be. Choose a sunny
        update exterior shots when the flowers are in bloom and pick flattering angles and good light
  to show off your interiors.

                  holidayfrancedirect   HolidayFrance   HolidayFranceDirectcouk-official   holidayfrancedirect   holfrancedirect   9
Guide to letting your holiday property - Deal directly with your customers Exclusive 20% savings with Brittany Ferries No hidden costs ...
How to book your advertisement
     1 G
        o on-line to holidayfrancedirect.co.uk and select ‘List Your Property’ and ‘Advertise Now’.
     2 C
        hoose either the annual paid advertising or QuickBook pay as you let option. Advertisers with multiple
       properties on one site or with a B&B can select the annual paid advertising option only. Please note B&B
       advertisements include a rooming list and start prices but do not feature an availability calendar. Follow
       the step-by-step form, filling in your property details and uploading images. Please see Helpful information
       opposite.
     3 W
        e recommend you build your advertisement in one sitting. Once completed, you submit your
       advertisement to us ready for your designated team member to review. Before we upload your advertisement
       to our website, we will need to sight proof of your ownership of the property - most owners send a copy of a
       recent utilities bill - and, for the annual paid option, please provide card payment.
     4 O
        nce your advertisement is ready, we provide your access details to manage your advertisement and
       bookings plus your 20% discount code for travel with Brittany Ferries.
     5 O
        nce your advert is uploaded to holidayfrancedirect.co.uk get ready for enquiries and bookings.

     Property ref: RA004774

10
Contact us for registration, information and advice +44 (0)330 159 6868
                             enquiries@holidayfrancedirect.com holidayfrancedirect.co.uk

Helpful information
To help you prepare your advertisement, here are some guidelines.

Contact details
The first step is to tell us your contact details, including your mobile number. To save time, once
you’ve entered your advertiser contact information, we can pre-fill the contact details you want to
give to customers.

Location
Have ready your property address and the name of the nearest large town and distance. You’ll also
be asked to check the position of your property on a Google map.

Property details
In addition to a description of your property, your advertisement includes sections on its facilities
and amenities. You will need to compose a short sentence to sum up what appeals to customers
most about your property and let customers know your changeover day.

Images and videos
You have a gallery of images so there’s plenty of opportunity to show your property at its best.
We recommend that you have your images ready to browse to. Each image needs a caption -
another good opportunity to promote your property! (Please note that images must be landscape
orientated). If you have a video of your property, you’ll need to upload it to YouTube and then
paste the url into the sign-up form.

Pricing
You can have both weekly and short break pricing on your advertisement. Simply select the
start and finish dates for each different price to build up your pricing table. For the annual
fixed fee option, your prices can be in either Sterling or Euros whilst QuickBook advertisements
must be in Sterling. For QuickBook, advertisements, pricing must be present for all bookable weeks
for the on-line booking system to work; and for all adverts, pricing for future dates must be present
for the advert to appear in search listings.

Activities and Recommendations
Your customers will want to know what they can see and do in the area. Tell them about activities
at your property or nearby by selecting the appropriate ones from the list and add your personal
insider knowledge about local restaurants, markets and places to visit.

Availability Calendar
As soon as your advertisement is live, it is essential to update your property’s calendar to show
only dates that are available for booking.

                   holidayfrancedirect   HolidayFrance   HolidayFranceDirectcouk-official   holidayfrancedirect   holfrancedirect   11
Sample advertisement
     In order to make your property more appealing, it’s important to describe the area and highlight
     things to see and do – both on and off-site.
     Remember to think about your target customers. What things are there appealing for families
     (beaches, zoos and theme parks) or couples (wine-tasting, golf, gourmet dining)? Although your
     text is unlimited, it’s helpful to readers if it’s relevant, informative and not too long.
     The example shown here is for a QuickBook advert.

     1    Quick glance
          A concise summary of your property.

     2    Property location

     3    Property images
          You can show as many images of your property as you wish. Remember to choose the best images that you
          have – stage set your interior and take exterior shots when sunny. Use the image captions to help set the tone.

     4    About the property
          What makes your property special and what can it offer your customers? Focus your description on the
          customers you’re targeting eg perfect location for families, great for mountain biking or just 10 minutes walk to
          the beach. Avoid using capitals and bold so as to keep your advert easy on the eye.

     5    Description
          Number of bedrooms, number of guests, plus bathrooms. Arrival day - a non-Saturday arrival day can mean
          easier and cheaper travel for your guests.

     6    Facilities and activities
          Activities on-site and nearby and services available

     7    Map
          This shows the property location on the map

     8    Personal recommendations
          Inspire customers by telling them what they can see and do. By tailoring your content to suit your customers
          (eg couples, families or groups) and listing at least seven ideas, they can quickly build up their itinerary of visits
          and activities.

     9    Calendar
          On QuickBook adverts, customers select their holiday dates and then complete a short booking and payment
          form. On fixed fee adverts, customers use the calendar to check availability before contacting you.

     10   Rental
          If you’re not sure what to charge, look at similar properties in the area. Consider location, size and facilities –
          remember to keep prices competitive, and don’t over or under charge.

     11   Messaging
          Your guests can ask you for information they need at any point in the booking process.

12
1
2

    3

        3

4

                Annual fixed fee adverts
                calender and contact details
5               With annual fixed fee adverts
                your contact details appear
                here.

6

                                           11
                   10

7

                           11

            9
8

                                                13
Save 20% on travel
     Travel to France or northern Spain in real style with Brittany Ferries
     where award-winning service awaits you. With excellent facilities,
     delicious cuisine and comfortable sleeping accommodation, you can
     make the ferry travel to and from your property relaxing and enjoyable.
     And as a Holiday France Direct advertiser, you save 20% on passenger
     and car fares. Simply use your travel discount code when you book
     your Brittany Ferries crossings either on holidayfrancedirect.co.uk or by
     phone on 0330 159 7000.

     Take your car                              Check-in
     and pack as much as you like               just 45 minutes before
                                                departure
     Sail direct
     to Brittany, Normandy or                   Low deposit
     northern Spain                             Secure your ferry booking
                                                for just £35 (full payment
     Save on fuel                               within 46 days of travel)
     tolls and overnight stops

14
Holiday France Direct - Advertiser Terms and Conditions                                 process, we maintain the right to remove your advertisement from the website
The following terms and conditions apply to all advertisements on the Holiday           without notice.
France Direct website, www.holidayfrancedirect.co.uk. Holiday France Direct is a        22. We levy a £29 VAT-inclusive booking fee from guests per booking request.
brand belonging to BAI (UK) Ltd. In these conditions, the terms ‘you’ and ‘your’        You are required to deduct £29 from your advertised rental rate to the guest for
refer to persons advertising a property to rent and ‘we’, ‘us’ and ‘our’ refer to BAI   each booking request.
(UK) Ltd acting on behalf of BAI SA (France) trading as Holiday France Direct or        23. The rental rates on your advertisement page must be in £ Sterling.
Brittany Ferries.                                                                       24. Advertisements must be ready to book, including the presence of future rental
                                                                                        rates, failing which we reserve the right to show properties at the end of search
All advertisements                                                                      results listings or remove properties from search results listings.
1. Each property advertisement page can feature one property only. Your                 25. We will provide you with your Brittany Ferries travel account number which
Holiday France Direct properties advisor can advise you on additional property          gives you access to discounted passenger and car fares on Brittany Ferries’
advertisement pages.                                                                    services. Your travel account number must not be given or made available to
2. We need complete, accurate information about your property plus at least             anyone else. In the event that you give the travel account number to someone
one property image before your advertisement can be uploaded to the website.            who is not authorised to use it, then we reserve the right to apply the full
Advertisements must contain nothing that is false or misleading.                        applicable fare to any bookings made by that person using the travel account
3. Before your advertisement can be uploaded to the website, we require proof           number. You are not permitted to combine Brittany Ferries’ discounted fares with
of property ownership from you and, if you aren’t the owner, written permission         your property rental to create a holiday package. We will provide your guests with
from the owner authorising you to advertise the property on their behalf.               their own travel account number.
4. It is your responsibility to keep all aspects of your advertisement up to date       26. At point of sign-up, your calendar must show a minimum of 8 available weeks
including your availability calendar using the on-line password protected facilities    for a minimum of 4 weeks from date of sign-up.
provided by us and to reply to enquiries within 48 hours of receipt. If you do not
respect this timeframe, we maintain the right to remove your advertisement from         You and Your Visitors
the website without notice.                                                             27. The guidelines below regarding your responsibilities to your guests and to
5. We reserve the right to amend your advertisement at any time in line with our        the law (You, Your Visitors and the Law) are an integral part of these terms and
house style.                                                                            conditions.
6. As part of Holiday France Direct’s ongoing website optimisation work, we             28. We aim to provide a first-class service to the consumer. You are expected to
require reciprocal web linkage from your property website or web page to the            co-operate with this aim right from the first enquiry via Holiday France Direct
Holiday France Direct website. The information on how to do this is in your             through to the handling of complaints or emergencies.
password protected area on www.holidayfrancedirect.co.uk. Website urls must             It is essential that advertised properties are maintained to a high standard, and
relate to the advertised property and can only be included in the designated            that arrangements are in place for cleaning between lets.
website url field.                                                                      29. Holiday France Direct must be able to inspect any property advertised. In the
7. We cannot accept responsibility for any losses resulting from errors or              event that after investigation we find a property is not up to standard or that an
omissions on your advertisement or any part of the Holiday France Direct website.       advertiser is not acting fairly or meeting local/national legislation, we reserve the
8. We reserve the right to refuse advertisements without explanation and have           right to remove the property advertisement from www.holidayfrancedirect.co.uk
no liability for any expense in doing so.                                               without notice and to refuse further advertising from the advertiser.
9. If you wish to advertise a different property at any time, you must submit this      You, Your Visitors and the Law
as a new advertisement.
                                                                                        Your property must be fully covered by insurance, comply with all safety
10. We make every endeavour to ensure that our suppliers deliver a reliable             legislation and be safe for guests to stay in.
on-line service and that internet down-time, for whatever reason, is kept to
a minimum. In the unlikely event of down-time, we are unable to provide                 By advertising with Holiday France Direct, you become subject to the Trade
compensation.                                                                           Descriptions Act, so please ensure that your advertisement does not mislead. If
                                                                                        something changes between placing the advertisement and receiving an enquiry,
11. We reserve all rights in respect of the text and images on your advertisement       you are obliged to tell the potential visitor, or you could be in breach of the law.
page and we specifically reserve the right to use material contained therein for
publicity and promotional purposes.                                                     Our many years of experience tell us that complaints are minimal if
                                                                                        accommodation is clean, appliances work and everything matches the description
12. In all cases, the property booking contract is between you, the advertiser, and     on your property advertisement page. Keeping everything up to standard is
your guest. Holiday France Direct has no liability in this respect.                     essential, so frequent checks are essential.
13. Holiday France Direct is not a letting agency and has no responsibility or          We recommend you advise your guests what they should do if anything does go
liability for the level of enquiries and bookings you receive from your property        wrong, and state clearly that this must be done the moment the problem occurs.
advertisement page.                                                                     If your guest tells you or your local representative straightaway, then you have the
14. Additional services such as prime positioning on the Holiday France Direct          opportunity and responsibility to put things right and to assess at the time any
website can be purchased but will not be effected until full payment has been           level of rent rebate or other compensation that might be required.
received from you.                                                                      Maintaining a visitor’s book or file of letters from satisfied holidaymakers is a
15. Reviews about your advertised property must always be from genuine guests           useful safeguard against unjustified claims.
who have stayed there.                                                                  If you do receive a complaint from a guest, it is in everybody’s interest to ensure
                                                                                        the problem is resolved quickly. In the event of dispute, you have responsibility
Paid advertisements                                                                     for reaching agreement with your guest. We are not party to the booking contract
16. Full payment is required before we can upload your property advertisement to        and therefore cannot participate in complaint resolution.
the Holiday France Direct website.                                                      In the event that after investigation we find a property is not up to standard
17. We accept payment by debit or credit card. A handling charge plus VAT is            or that an advertiser is not acting fairly or meeting local/national legislation,
made for each transaction made by credit card or non-UK debit card.                     we reserve the right to remove the property advertisement from www.
18. On receipt of full payment for your property advertisement page, we will            holidayfrancedirect.co.uk without notice and to refuse further advertising from
provide you with your Brittany Ferries travel account number which gives you and        the advertiser.
guests staying at the property advertised access to discounted passenger and car
fares on Brittany Ferries’ services. Your travel account number must not be given       Data Protection
or made available to anyone else. In the event that you give the travel account         30. We take our responsibilities regarding privacy and security of Holiday France
number to someone who is not authorised to use it, then we reserve the right to         Direct advertiser data very seriously. The data we obtain from you is required to
apply the full applicable fare to any bookings made by that person using the travel     process your advertisement as requested. We are registered and comply with the
account number. You are not permitted to combine Brittany Ferries’ discounted           Data Protection Act 1998. The Data Controller is the Company Secretary, BAI
fares with your property rental to create a holiday package.                            (UK) Ltd, Millbay, Plymouth PL1 3EW. Registration No 1080495. You are entitled
On receipt of full payment for your property advertisement page, you will also          to a copy of your personal data held by us on payment of a fee. Please write to the
be provided with one £75 discount voucher for use against one Brittany Ferries          Data Controller at the above address.
booking per advertisement reference per annum. This special voucher is not
transferable.                                                                           General
                                                                                        31. Holiday France Direct, the Holiday France Direct logo, Brittany Ferries and the
19. Your advertisement includes one web link which must link to information on          Brittany Ferries logo are trade marks or registered trade marks of BAI (UK) Ltd.
the property that you are advertising. We do not permit linkage to competitors’
websites and reserve the right to remove links without notice.                          32. These terms and conditions are construed in accordance with English Law, and
                                                                                        are subject to the courts of England and Wales.
20. You are not eligible for any refund if you cancel your advertisement at any
time during the advertising period.                                                     33. These terms and conditions supersede all previous terms and conditions
                                                                                        published by us.
QuickBook advertisements                                                                34. On-line confirmation of these terms and conditions by you at time of sign-
                                                                                        up is considered as acceptance, as is advertisement renewal in the second and
21. Holiday France Direct will advise you of booking requests by email and by           subsequent years of advertising. A copy of the terms and conditions is available in
SMS. When you receive booking requests from us, within 48 hours you must                your password protected owners area on the Holiday France Direct website.
provide booking confirmation to your guest and confirm the booking request in
your password protected area on the website. If you do not respect this booking         November 2016

                                                                                                                                                                                15
Contact us for advertising, information and advice 0330 159 6868
                               enquiries@holidayfrancedirect.com
                                                                   holidayfrancedirect.co.uk

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