RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ

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RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
RealEstate
SUMMER 2017–2018
$13.80 excl. GST for members
                               A REAL ESTATE INSTITUTE OF NEW ZEALAND PUBLICATION

                                       HAPPY & SAFE
                                          HOLIDAYS
RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
9,176,448
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                                             258,299
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                                             1
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In the last year over 9.1 million buyers, renters and investors
viewed over 258,000 listings on New Zealand’s No.1 property site.
So let our marketing help yours by listing on realestate.co.nz.

Statistic from Google Analytics and internal metric system 1/1/2016 – 31/12/2016.
RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
RealEstate
SUMMER 2017–2018          A Real Estate Institute of New Zealand Publication
                                                                               KEY CONTACTS
                                                                               Real Estate Institute of New Zealand Inc
                                                                               PO Box 5663, Wellesley Street, Auckland 1141
                                                                               Phone: 09 356 1755 Free Phone: 0800 473 469
                                                                               Fax: 09 379 8471 Email: info@reinz.co.nz
                                                                               www.reinz.co.nz

IN THIS ISSUE                                                                  Chief Executive
                                                                               Bindi Norwell

14
                                                                               Please refer all queries in first instance to Miranda
            NEW ZEALAND’S                                                      Chetham, Ph: 09 356 1752, mchetham@reinz.co.nz
            POLITICAL LANDSCAPE                                                Advisory Services

18
                                                                               Lisa Gerrard, Chief Legal Officer
                                                                               Ph: 09 356 1760, lgerrard@reinz.co.nz
            ANTI-MONEY LAUNDERING:
            AN UPDATE                                                          Membership Team
                                                                               Mary Rackham, Membership Services Manager

22
                                                                               Ph: 09 356 1750, mary@reinz.co.nz

            JOURNEY TO THE LAUNCH OF THE                                       Karen Chambers, Membership Services Admin
            AUCKLAND HOUSING SUMMIT                                            Ph: 09 356 1845, kchambers@reinz.co.nz

26
                                                                               Cindy Stowers, Membership Services & Web Admin
                                                                               Ph: 09 356 1849, cstowers@reinz.co.nz
            GETTING TO KNOW OUR REINZ
            AMBASSADORS!                                                       Events Team
                                                                               Louise Gordon, Events Manager

39
                                                                               Ph: 09 359 5454, lgordon@reinz.co.nz

            2017 AUSTRALASIAN                                                  Communications
            AUCTIONEERING CHAMPIONSHIPS                                        Dee Crooks, Communications/PR Manager
                                                                               Ph: 09 356 1753, dcrooks@reinz.co.nz

42          RUAKURA INLAND PORT TO MAKE BIG
            WAVES IN LOGISTICS SUPPLY CHAIN
                                                                               Kim Thompson, Digital Marketing Executive
                                                                               Ph: 09 356 1847, kthompson@reinz.co.nz

                                                                               Technology

62
                                                                               Reuben Billings, Chief Innovation Officer
            ‘LIMITED AS TO PARCELS’ TITLES AND                                 Ph: 09 356 1761, rbillings@reinz.co.nz

            WHAT THAT MEANS FOR LICENSEES                                      Finance Department
                                                                               Rowan Dixon, Chief Financial Officer
OUT & ABOUT                                 10                                 Ph: 09 356 1762, rdixon@reinz.co.nz

FEATURES                                    14                                 PropertySmarts

SECTOR GROUPS                               39                                 Deborah Barns, Product Manager
                                                                               Ph: 09 359 5452, dbarns@reinz.co.nz
INTEREST STORIES                            48
EDUCATION                                   56                                 Editors
                                                                               Dee Crooks, Editor; Kim Thompson, Sub Editor
LEGAL                                       58                                 Ph: 09 356 1753, dcrooks@reinz.co.nz

                                                                               Design and Layout

 ADVERTISE THROUGH REINZ                                                       MacWork Design & Print
                                                                               blair@macwork.co.nz
 The Real Estate Magazine is a
                                                                               Printing
 quarterly publication distributed                                             Inkwise NZ                              ISSN 2324-3791
 to 14,000 members of REINZ.
                                                                               DISCLAIMER: Any views or opinions included in this
 Ad packages are available. If you                                             publication do not necessarily reflect the views of the Real
 are interested in advertising contact                                         Estate Institute of New Zealand Inc but remain solely those
                                                                               of the author(s). REINZ is grateful to the companies who
 Kim Thompson - kthompson@reinz.co.nz                                          have advertised in The Real Estate magazine who enable
                                                                               us to bring this publication to our members. However,
 Become a Member Benefit           Wanting to sponsor a REINZ                  placement of advertising in this publication does not
 supplier. Contact Dee Crooks      event? Contact Louise Gordon                constitute an endorsement of the products and/or services
                                                                               shown. Neither is REINZ responsible for the accuracy of any
 dcrooks@reinz.co.nz               lgordon@reinz.co.nz                         advertising material.
RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
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                                                                      with one of our
Join the largest Real Estate                                          offices today.
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RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
CEO UPDATE

 Celebrating a
 successful 2017                                                                               Bindi Norwell, CEO, REINZ

 It’s hard to believe that a
 year has gone by since I
                               W       e’ve continued to work with
                                       Government and policymakers
                               on the big issues impacting the industry
                                                                                 our industry such as the importance and
                                                                                 benefits of using a licensed real estate
                                                                                 agent. This is something we will continue
 first stepped through the     including Anti-Money Laundering (AML),            to advocate for – especially as new players
                               the Residential Tenancies Act Amendment           continue to enter the market promoting the
 doors at REINZ as CEO.        Bill, the adjustments to restrictions on          ‘so-called benefits’ of going it alone.
 From my perspective           high-LVR residential mortgage lending, the
                                                                                 I’m really excited about all the great things
                               New Zealand Standard for the Testing and
 it’s been a great first       Decontamination of Methamphetamine
                                                                                 we have in the pipeline going forward –
                                                                                 including the launch of our new property
 year in the industry and      Affected Properties (NZS8510), the Unit Titles
                                                                                 management proposition and our new
                               Act, the REAA’s practice of police vetting
 together with the team        licensees, the Osaki Case, the Cates Bill and
                                                                                 Centre of Excellence with more support
                                                                                 in education. AML will also be a key focus
 at REINZ we’ve focussed       the New Zealand Institute of Forestry (NZIF)
                                                                                 to ensure we are equipped as an industry
                               request for an exemption application under
 on achieving a number         the REAA Act 2008. In every submission we
                                                                                 for the changes in legislation. Data and
                                                                                 technology initiatives and improvements
 of great things on behalf     make and every conversation we have, we
                                                                                 will also be paramount. So, watch this
                               continue to push for change that benefits our
 of our members and the        members and minimises interruptions to your
                                                                                 space as we detail more information over
                                                                                 the coming months.
 wider industry. We are        day-to-day activity.
                                                                                 I’ve genuinely enjoyed getting to meet so
 excited about 2018 and        As technology continues to impact our lives
                                                                                 many of our members across the country
                               in a more meaningful and impactful way, we
 look forward to continuing    continue to look to technology solutions that
                                                                                 over the last 12 months and I’ll look forward
                                                                                 to more events and occasions to do this
 to support our members        provide flexibility and value to our members.
                                                                                 again in 2018.
                               We’ve introduced the new eForms platform,
 going forward.                developed the REINZ House Price Index,            No doubt, you’re looking forward to a break
                               released custom territories in the statistics     with family and friends over the Christmas/
                               platform and introduced the one-click             New Year break. We will be closing the
                               membership renewal process. 2018 will bring       office on Friday 22 December and we’ll be
                               more initiatives in the data and digital space.   back in the office from 8 January.
                               Another priority for REINZ is to continue         On behalf of all the team here at REINZ,
                               being a trusted voice in the real estate          I wish you a Merry Christmas and a Happy
                               industry. We have increased our media             New Year! I hope you have happy and safe
                               presence considerably and have advocated          holiday and return to the office refreshed
                               on a number of important issues affecting         and ready for a prosperous 2018.
RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
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RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
ECONOMY UPDATE

        What lies ahead for
        the economy in 2018?
        We expect 2018 to be another year of solid growth for the global                                                         Bevan Graham
        economy. This will see a continued absorption of space capacity,                                                     NZ Chief Economist
        higher inflation pressure and continued normalisation of monetary                                                           AMP Capital

        conditions among the key developed economies.

                                                    G     lobal growth in 2017 looks like coming
                                                          in at around 3.5%, itself a meaningful
                                                    improvement over the 3.1% in 2016, and
                                                                                                    Risks are ever-present. Right now, the
                                                                                                    biggest worry is a surprise resurgence in
                                                                                                    inflationary pressure and a repricing of the
                                                    the highest rate of growth since 2011.          pace of monetary policy normalisation. But
                                                    Among the key developed economies,              to highlight the uncertainties surrounding
                                                    recent data suggests positive growth            the inflation outlook, there is still a risk that
                                                    momentum in the United States, Japan            normalisation proceeds too quickly in some
                                                                                                    countries and derails the nascent cyclical
                                                    and the Eurozone. Stronger growth in both
                                                                                                    recovery. The risk of this appears greatest
                                                    the latter two is especially pleasing as they
                                                                                                    in the UK where we remain unconvinced
                                                    have been a key drag on global growth in
                                                                                                    that recent higher-than-expected inflation
                                                    recent years. The United Kingdom remains
                                                                                                    outcomes are a signal of an economy
                                                    a laggard as Brexit uncertainty exerts its      hitting up against capacity constraints and
                                                    influence on activity.                          generating a sustained pick up in core
                                                    We expect another modest leg higher in          inflation pressures.
                                                    global growth to 3.7% in 2018, largely on       As growth recovers and nascent inflationary
                                                    the back of US fiscal stimulus, though tax      pressures continue to build, central banks
                                                    cuts/reform are still not guaranteed.           will continue to normalise monetary

              7
                                                   New Zealand GDP
              6
                                                      % change
              5
                                                                                                                        Forecast
              4
              3
              2
              1
              0
             -1
                                                                                                     QoQ
             -2                                                                                      YoY

             -3     Source: Statistics NZ and AMP Capital

                  2002        2004        2006        2008          2010         2012         2014         2016          2018           2020

8   |   The Real Estate Institute of New Zealand
RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
ECONOMY UPDATE

conditions. The US Federal Reserve will          other parts of the world is a key determinate   of a broadened mandate, but the Bank
continue to raise interest rates, while the      of net migration trends.                        already takes labour market conditions
European Central Bank will continue to print                                                     into consideration in setting appropriate
                                                 While lower net migration means lower
money (quantitative easing) but at a slower                                                      stance of monetary conditions.
                                                 growth, it also implies slower growth in
pace. So while overall global monetary                                                           Furthermore, a broadened mandate
                                                 the supply of labour at a time when the
conditions are gradually tightening, they                                                        brings New Zealand into line with the dual
                                                 labour market is already tightening. In that
remain highly stimulatory overall.                                                               employment and inflation mandates of the
                                                 case, lower growth can actually coincide
New Zealand is expected to fare well in this     with higher wage and ultimately inflationary    US Federal Reserve and the Reserve Bank
environment. We expect solid growth in           pressure.                                       of Australia.
the period ahead, though not as strong as                                                        We are also likely to see a shift in the
                                                 But for now, with subdued wage growth,
we have some seen in recent years. Fiscal                                                        interest rate decision from the Governor to
                                                 core inflationary pressures remain equally
policy is likely to be more stimulatory than                                                     a committee structure. Again, we don’t see
                                                 subdued. The Reserve Bank of New
expected in the next year or so, though the                                                      this leading to any significant change as this
                                                 Zealand (RBNZ) is expected to leave
precise quantum and impact will remain                                                           is probably not significantly different from
                                                 monetary conditions unchanged for a
uncertain until we see further detail from the                                                   what happens already in practice. The Bank
                                                 “considerable period”. The Bank continues
new Labour-led Government.                                                                       of England already sets monetary conditions
                                                 to flag no tightening in monetary conditions
The labour market is tightening as the           until 2019, though in their latest set of       under a committee structure.
unemployment rate falls. We expect the           projections they have moved that forward        Economic predictions always carry some
unemployment rate to nudge closer to 4%          from late-2019 to mid-2019, closer to our       degree of uncertainty. Throw a change
over the next few quarters. As the labour        forecast of the first rate hike of the cycle    of government into the mix and there is
market continues to tighten we would             occurring in late 2018.
                                                                                                 suddenly an increased level of uncertainty,
expect some degree of increased wage
                                                 We are not anticipating any significant         at least until we see the detail of new
pressures to emerge. This may be given
                                                 change in the operation of monetary policy      policy. We will have more to say on the
some added impetus with an expected
                                                 as a result of the change in Government.        outlook for the New Zealand economy as
faster rate of increase in the minimum wage
                                                 We expect employment will become part           that detail emerges.
than we had previously been anticipating.
One of the key considerations for 2018 is
the extent to which net migration slows. The
annual net inflow has already started to turn
                                                                   For the latest thinking on markets, economies and
lower and we expect this will accelerate,
                                                                   trends visit ‘Enlightenment’, the AMP Capital blog site
especially given the improved global growth
environment. The relative performance of                           at www.ampcapital.co.nz/news/blog
the New Zealand economy compared to

                                                                                                                       SUMMER 2017–2018           |   9
RealEstate - HAPPY & SAFE HOLIDAYS - SUMMER 2017-2018 - REINZ
OUT & ABOUT

         Harcourts Team Uptown
         Mark Barry, of Harcourts Team Uptown in Auckland City, says after several years
         of rapid growth, sales are not as easy as they once were.
         “A year ago, you could be fairly confident your property would sell quickly at a
         good price. Now selling is not as simple as listing your property. Vendors need to
         choose a sales consultant who will be creative, work hard and guide you carefully
         through the sales process.”
         It is in this market that Mark and Anita Barry have started the new Team Uptown
         office on Queen Street. The team will be servicing the CBD and city fringe, with a
         specialty in apartments. Mark and Anita have worked in real estate for more than
         30 years, and have seen many cycles of the property market. Mark says they are confident of achieving the best possible results for their
         vendors, no matter what the circumstance.
         “There are a lot of new real estate agents leaving the industry now because they have only worked in a heated market and are finding the
         change difficult. That’s not us. We will work closely and creatively with our vendors to ensure they get where they want to be, whether the
         market is rising, falling or flat.”

                                                                                        Barfoot & Thompson’s
                                                                                        Young Authors
                                                                                        Challenge turns 10
                                                                                        This year marks the 10th storybook published for the Barfoot
                                                                                        & Thompson Magic of Reading programme, which publishes
                                                                                        the top stories written by school-aged children through the
                                                                                        Young Authors Challenge.
                                                                                        With the proceeds from storybook sales, the programme
                                                                                        puts a book into the hands of every child who stays
                                                                                        overnight in Starship Hospital or the children’s ward at
                                                                                        Whangarei Hospital.
                                                                                        In the past 10 years, Barfoot & Thompson’s Young Authors
                                                                                        Challenge has captured the imaginations of aspiring authors
                                                                                        and generated huge sums of funding, including:
                                                                                        ● Over 10,000 entries received (with a record 2,240 entries
                                                                                           received this year)
                                                                                        ● More than $250,000 raised for the Starship Foundation
                                                                                        ● Books given to 166,000 young hospital patients.
                                                                                        For our tenth edition of the storybook, our ten winning
         First National Annual                                                          young writers (pictured here with editors Maria Gill and John

         Shareholders Conference                                                        Parker) have put pen to paper and created rich stories about
                                                                                        characters trying new things, entering other worlds or striving
         and charity auction                                                            to get something they really want, to cautionary tales of
                                                                                        being careful what you wish for.
         The annual shareholders conference in Wellington was extremely well
         attended with standout presentations from Ashley Church, Cameron               The book is available to purchase from www.barfoot.co.nz/
         Bagrie and REINZ’s own Lisa Gerrard. The major highlight without               storybook.
         doubt was the charity auction on the Wednesday night, the mercurial
         Peter Wilson from Timaru did an outstanding job of entertaining the
         crowd and loosening the wallets. A tear jerking presentation was
         delivered immediately prior from Tracey Perret from Middlemore which
         no doubt assisted the group’s incredible generosity.
         Middlemore Foundation public relations officer David Kemeys said news
         of the generosity came as no surprise.
         “I know Tracey Perrett from the National Burns Centre was quite taken
         aback by the support shown, but if experience has taught me one thing
         in this job, is that it does not pay to underestimate how committed First
         National and its people are to backing the company’s burn education
         scheme. Tracey was very quick to report back to us how enthusiastic
         the bidding was, which I have to say, I would expect, given most of First
         National’s people must be dab hands at this auction lark.”

10   |   The Real Estate Institute of New Zealand
OUT & ABOUT

SPOTLIGHT
RE/MAX Asia Pacific Convention wins over the world
Hundreds of RE/MAX Asia Pacific Convention delegates were wooed and wowed by the outstanding event
hosted by RE/MAX New Zealand and RE/MAX Australia on the Gold Coast, Queensland, earlier this year.
From the official welcome
reception poolside at Sheraton
Mirage Resort through the
following two days of formal
conferencing, the event
produced amazing speakers,
memorable social occasions
and important networking
opportunities, while long-
standing friendships and
business relationships were
re-kindled and forged.
Eighteen regions now make
up RE/MAX Asia Pacific, with
Convention delegates also coming from other countries including       opponents, Greg Parker and last year’s winner Paul Gaffney, a
Canada, United States, Poland, Argentina, South Africa and Italy.     good run for their money despite the desperately little preparation
Many arrived early to partake in meetings and the charity golf day    time he’d had.
at RACV Royal Pines Resort on Tuesday and Wednesday.
                                                                      RE/MAX® gave delegates at the Convention a sneak preview of
Traditional welcomes from New Zealand and Australia signalled         its new modern design for Australia and New Zealand, which was
the start of the formal programme, with the powhiri drawing great     officially launched on September 27 and works brilliantly across
pride from the hosts and stirring emotion among the guests. This      social, digital, mobile and print platforms. This was the first major
was followed by a stirring flag-bearing ceremony welcoming all        brand refresh since the global company began 44 years ago.
nations with representatives at the Convention.                       RE/MAX New Zealand and RE/MAX Australia were the first of
Special guests and keynote speakers included author and               the regions globally to roll-out the new brand.
inspirational speaker, Li Cunxin of Mao’s Last Dancer-fame; REA       The 2017 RE/MAX Asia Pacific Convention’s final event, a
Group’s Nigel Dalton, who ranks in the top 10 most influential        spectacular cocktail party on Q1’s 77th floor, incorporated the RE/MAX
people in technology in Australia; RE/MAX Italia’s Dario Castiglia;   Asia Pacific awards where New Zealander Zoran Mulovski from
Sebastian Sosa, international affairs professional and owner of       RE/MAX Zest and Australian offices RE/MAX Regency, Gold Coast,
RE/MAX Argentina-Uruguay; and John Witheriff, Chairman at             and the Sunshine Coast’s RE/MAX Hinterland, won top awards.
Minter Ellison Gold Coast and Director of the Commonwealth
Games Authority.                                                      Singapore, South Korea, Malaysia and Guam figured strongly in
                                                                      top office accolades, with Eduardo Santos from the Philippines
The Superwomen Panel of Lisa Claes, Managing Director of              named top residential sales agent. Denver-based Larry Oberly,
CoreLogic; Candice Cordero, Chief-of-Staff with the REA Group;        Cheryl Luster, Adele Qi and Jan Repa from RE/MAX, LLC were on
and Dotti Sosa, co-founder and partner of RE/MAX Argentina, was       hand to present the awards.
facilitated by acclaimed sales coach and trainer Cindy Tate and
proved a much-talked about feature on the Convention programme.       RE/MAX, LLC, (Denver) was named the leading real estate
                                                                      franchise for the ninth consecutive year in the annual Franchise
Almost 100 delegates opted for a Thursday night filled with classic   Times Top 200+® survey and in the Top 10 ranking of all US-
Aussie experiences at Paradise Country on the Gold Coast, with        based franchises for the second consecutive year.
everything from sheep shearing and whip-cracking stockmen and
women, to koalas providing photo opportunities galore.                RE/MAX New Zealand and RE/MAX Australia Managing Director
                                                                      Michael Davoren said “The Convention programme, with world-
Friday’s Convention programme included the 2017 Auctioneer            class, highly sought-after speakers, networking events and
of the Year. When three RE/MAX agents battled for the title, two
                                                                      entertainment, was sensational, and certainly matched anything
were trying to reclaim it and one was a last minute stand-in with
                                                                      I’ve witnessed anywhere globally, RE/MAX or otherwise. And the
less than 24 hours’ notice.
                                                                      Gold Coast turned on its perfect weather to top off the event.”
While Greg Parker from RE/MAX Regency, Robina, ultimately
                                                                      With a presence in more than 100 countries and territories, and
won the 2017 title, Ben Kloppers from RE/MAX Realty Group in
                                                                      a force of more than 116,000 agents, no other real estate brand
Warkworth was a true winner in every sense. Mr Kloppers had
                                                                      matches RE/MAX’s global footprint and its selling power.
nobly stepped in when New Zealand contender Eric Chase from
RE/MAX Zest in Remuera was unable to get to the Convention            The fourth annual RE/MAX Asia Pacific Convention will be hosted
because of unforeseen circumstances. He gave his two                  next year by RE/MAX South Korea.

                                                                                                                      SUMMER 2017–2018         |   11
OUT & ABOUT

         Servicing one of the fastest
         growing parts of Auckland
         Top sales consultant Todd Murray has launched
         Northwest Realty, which will operate out of
         the Northwest shopping complex and service
         the Massey North area. Born and bred in
         Whenuapai, Todd says he is excited about the
         development happening in Massey North.
         “Hobsonville, for example, is one of the
         fastest growing parts of Auckland. There
         is a lot of interest and my team and                                  Starship celebrates
         I know this part of our beautiful city
         extremely well.”                                                      25th birthday with Barfoot
         Although the property market has cooled over the past several
         months, Todd is very optimistic about his local area.
                                                                               & Thompson
                                                                               Barfoot & Thompson is proud to have been the Principal Event
         “This is an up and coming part of Auckland. It’s much more            Sponsor for the Starship ‘Through the Looking Glass’ 25th Birthday
         affordable than the central suburbs, but close enough for a city      Ball, which was held at the end of October.
         commute and our local amenities are outstanding.”                     This was a momentous occasion for all who attended. Some of the
                                                                               highlights included performances from Tiki Taane, the Royal New
                                                                               Zealand Ballet and Hollie Smith. But the real standout of the evening was

         Harcourts partners with                                               the result of the fundraising efforts. Barfoot & Thompson auctioneer, Tony
                                                                               Loughran, commanded the room in a live auction which saw the event’s

         the Auckland Diwali and                                               fundraising goal more than double.
                                                                               The grand total of the auction, donations, and raffle sales, equalled
         Lantern festivals                                                     over $530,000. These funds will go towards clinical priorities for
         Harcourts is a new major partner to the Auckland Lantern              Starship – vital equipment and improved facilities, staff professional
         and Diwali festivals in 2018, 2019 and 2020. Harcourts CEO            development, research and innovation, and service improvement –
         Chris Kennedy says it’s a three-year commitment to two iconic         all ensuring that Starship provides the best healthcare possible for
         Auckland events.                                                      the children of New Zealand.

         “Diwali and the Lantern Festival are joyful celebrations of the
         cultural diversity that makes Auckland the amazing city it is.
                                                                               Barfoot & Thompson
         “Our Auckland, Whangarei and Bay of Islands franchise owners
         have banded together to sponsor the events and we couldn’t            wins Best Sports Event
         be happier to announce our partnership.”
                                                                               Sponsorship of the Year
         Kennedy says Harcourts is proudly multi-cultural, represented         At the New Zealand Events
         by 2,500 sales consultants in New Zealand from a diverse              Association Awards in
         range of backgrounds.                                                 early October, Barfoot &
         “Celebrating diversity, what makes us unique and what brings          Thompson won the Best
         us together, is at the core of our Harcourts’ value of ‘People        Sports Event Sponsorship of
         First’. That’s why this partnership is so important to us.”           the Year for their partnership
                                                                               with the World Masters
         The 2018 Auckland Lantern Festival takes place from Thursday          Games 2017.
         1 – Sunday 4 of March at the Auckland Domain, where the city
         will welcome in the Year of the Dog.                                  Sir John Wells, Chairman of
                                                                               the World Masters Games,
         The Auckland Diwali Festival, or Festival of Light, will take place   highlighted that the staff at Barfoot & Thompson enhanced the whole
         over two days in Aotea Square in October 2018.                        experience through volunteering, competing or supporting more than
                                                                               25,000 athletes who attended from New Zealand and around the world,
                                                                               and played a major part in having the event declared “the best World
                                                                               Masters Games ever” by International Masters Games Association
                                                                               president Kai Holm.
                                                                               Sponsorship Manager Mildie Meyer-Els was a finalist for Event
                                                                               Sponsorship Professional of the Year. Although she didn’t win,
                                                                               Managing Director Peter Thompson acknowledged Mildie’s activation
                                                                               and dedication to the event, without which the company would not
                                                                               have won the Best Sports Event Sponsorship award.
                                                                               “This award was a real testament to the leadership and teamwork involved
                                                                               in pulling everything together and I was honoured to accept the award on
                                                                               behalf of the company,” said Managing Director Peter Thompson.

12   |   The Real Estate Institute of New Zealand
REINZ’s new Digital
Product Manager
Hamish Macdonald has recently joined REINZ as the new Digital
Product Manager. Here he shares his background, why he’s
passionate about building great digital products and his fur baby.

H    amish comes from a strong commercial
     background in some of New Zealand’s
most successful technology companies.
                                               members provide the best possible service
                                               to their clients. Hamish looks forward to
                                               working with members, and other industry
                                                                                                 innovation and technology. He wrote his
                                                                                                 final paper on the challenges for young
                                                                                                 New Zealand technology companies in
His previous roles include Digital Product     stakeholders, to fulfil this ambition.            retaining New Zealand ownership and
Specialist at Datacom and Global                                                                 exceeding $1 billion in market value. He
Development Manager at Trade Me.               Hamish has a strong ethos that technology
                                                                                                 has been very active in the New Zealand
                                               done well can improve people’s lives and the
As Digital Product Manager at REINZ, he                                                          start-up community providing mentorship
                                               New Zealand economy. He is passionate
provides product leadership to the array                                                         and voluntary work to help grow the local
                                               about building great digital products by
of products which REINZ offers their                                                             entrepreneurial eco-system.
                                               involving users in the process and letting them
membership and other stakeholders in the       guide the creation and enhancement of REINZ       Hamish looks forward to involving many
real estate industry. Hamish defines Product   products for the future. Hamish describes         of you in defining the future of REINZ
Management as being the intersection of        himself as a bit of a geek when it comes to       products and shaping the real estate
Technology, Business and Design. The aim       the latest trends in Product Management and       industry in New Zealand!
is to create truly valuable digital products   ‘Design Thinking’, but he also possesses
which are intuitive to use and provide a                                                         Hamish’s love of his life is his dog, David the
                                               strong business acumen which helps ground
delightful experience. REINZ, by having                                                          Dachshund. When not paddle boarding on
                                               a vision in commercial reality.
the most up-to-date and comprehensive                                                            the Hauraki Gulf, David visits care homes
property data in New Zealand, is in the        Hamish has an MBA from The University             and children’s hospitals as part of the
unique position to use this data to help       of Auckland which he focused around               Canine Friends programme.

         What gives you the right to tell your clients you
             are a professional Property Manager?

      Register your interest for the revised New Zealand
      Residential Property Management (level 4)
      qualification by emailing getqualified@realiq.nz

      Real-iQ is an approved provider of the Skills Organisation’s New Zealand Residential Property Management (Level 4) Qualification

                                                                   2008
      realiq.nz | 0800 REALIQ (0800 732 547) | Licensed under REAA

                                                                                                                       SUMMER 2017–2018            |   13
FEATURE

         New Zealand’s political landscape
         Over the past couple of months, a significant portion of New Zealand’s attention has
         been focused towards activity in the Beehive. First came the election, then the coalition
         announcement and now policy announcements are coming thick and fast. Here we
         outline some of the announcements made as part of Labour’s 100-day plan that are
         likely to have an impact on the real estate industry.
                                                    Since the election, the Prime Minister,               minimum standards will be implemented
                                                    Jacinda Ardern, has confirmed that the                through supplementary regulations that will
                                                    following are all to happen during her first          be developed after the Bill has been passed,
                                                    100 days in government:                               and after public consultation.

                                                    • Pass the Healthy Homes Guarantee Bill              • the Healthy Homes Guarantee Bill (No 2)
                                                       (No.2), requiring all rentals to be warm and dry      will commence on 1 July 2019

                                                    • Ban overseas speculators from buying               • all residential tenancies must comply
                                                       existing houses                                       with the regulations within five years of
                                                                                                             the Healthy Homes Guarantee Bill (No 2)
                                                    • Begin work to establish the Affordable
                                                                                                             commencing; and
                                                       Housing Authority and begin the KiwiBuild
                                                       programme.                                         • earlier compliance dates may be
                                                                                                             prescribed by the regulations in some
                                                    Here we outline the policies in a little more            circumstances.”
                                                    detail and give REINZ’s view on what the
                                                    impact on the industry might be.                      REINZ’s view is that we welcome the
                                                                                                          principles behind the Healthy Homes
                                                    Healthy Homes Guarantee Bill                          Guarantee as there are significant pockets
                                                    According to a report from the Building               of New Zealand’s housing stock that
                                                    Research Association, nearly a third of               are below par by world standards. Any
                                                    rentals felt damp by varying degrees and              improvement to housing standards will be
                                                    40,000 children a year are admitted to                of benefit to the health and wellbeing of
                                                    hospital due to diseases that are related             Kiwis – particularly in relation to respiratory
                                                    to poor housing. Additionally, 1,600 New              illnesses caused by cold and damp housing
                                                    Zealanders’ lives are cut short by illnesses          e.g. asthma and rheumatic fever which can
                                                    caused by living in cold, damp conditions.            have significant impacts for children and
                                                                                                          elderly people.
                                                    While landlords already have obligations
                                                    under the Residential Tenancies Act, there            However, the Bill will be more effective if it
                                                    is no specific guidance about the exact               is practical and doesn’t penalise landlords
                                                    standards they must meet to ensure                    or place an unnecessary cost burden on
                                                    warm and dry accommodation. In order                  landlords. Many private landlords and
                                                    to address these problems, Labour                     even some investors may struggle to find
                                                    has confirmed that the Healthy Homes                  funding to upgrade their properties to the
                                                    standards will cover heating, insulation,             requirements outlined in the Bill. This could
                                                    ventilation, draught stopping, drainage and           cause them to sell their rental property to
                                                    moisture. Many landlords will already meet            prevent financial difficulties, which may lead
                                                    these standards, but for those needing to             to a lack of rental properties. Government
                                                    upgrade their properties, government grants           schemes that help fund compliance, such
                                                                                                          as insulation, will be beneficial and support
                                                    of up to $2,000 for installing heating and
                                                                                                          the objectives of the Bill.
                                                    insulation will be available.
                                                                                                          The other important factor that needs to
                                                    The Hon. Phil Twyford, Minister for Housing
                                                                                                          be taken into consideration, is that many
                                                    and Urban Development says “The
                                                                                                          landlords may look to pass the costs of
                                                    Government will run a consultation process
                                                                                                          upgrading on to their tenants, which could
                                                    over the next 18 months to ensure that
                                                                                                          potentially increase rents across the country.
                                                    tenants, landlords, public health and building
                                                    science experts and industry representatives          The Bill will require a fine balancing act in
                                                    have an opportunity to get involved in                order to avoid penalising one specific sector
                                                    creating robust minimum standards. The                of the market.

14   |   The Real Estate Institute of New Zealand
FEATURE

Banning overseas residents                         perspective, we would just like some           welcomed. Given the significant housing
Labour believes that foreign speculators           clarification on what the ban is trying to     shortfall across the country – particularly
are pushing prices out of reach of first           achieve. We await further clarity on how the   in Auckland, the promises to build more
home buyers. In order to address this, the         ban will be implemented going forward.         homes are welcomed as we need to ensure
Government has announced a policy which                                                           there are enough houses to meet demand.
means that foreign speculators will no longer      KiwiBuild Programme                            However, any build numbers need to be
be able to buy houses in New Zealand from          In her speech to the Throne, the Rt Hon        realistic enough to take into consideration
early in 2018. Non-residents and non-              Jacinda Adern said: “The State will take       any constraints placed on the market (e.g.
citizens will not be able to purchase existing     the lead in building affordable houses.        RMA, labour supply).
residential dwellings – only new build             Through its KiwiBuild programme, this
                                                   government pledges to build 100,000 high       We need a mix of housing to meet the
properties. Australians will be exempt from
                                                   quality, affordable homes over the next 10     diverses needs of our population and
the new regulations.
                                                   years; half of them in Auckland. A Housing     more social and emergency housing needs
To introduce the ban, an amendment to              Commission will work with the private          to be built.
the Overseas Investment Act was required           sector, councils and iwi to cut through red    Any reduction of red-tape or use of pre-
in order to classify residential housing as        tape, undertake major projects and ensure      fabricated housing in order to speed up the
“sensitive”. Legislation is expected to be         new, affordable homes are built rapidly.”      process of building houses would broadly
introduced before Christmas and take effect
                                                   The programme will be driven by a newly-       be applauded, as it helps to fill gaps in the
immediately once passed early in 2018.
                                                   created Affordable Housing Authority, an       shortfall of housing.
REINZ’s view is that there is little data or       urban development authority which will
evidence that clearly links the role foreign       be an independent Crown entity. This           What next?
buyers have in allegedly increasing house          authority will hold all surplus urban Crown    This is just the key housing related policies
prices. Looking across the Tasman, we              land, and will be able to use this land in     announced in Labour’s first 100-days
can see that the impact of a similar policy        its development projects. It will partner      plan - there are of course a number of
on banning foreign buyers is minimal, with         with the private sector, councils and iwi      other policies that will be announced
Australia still remaining the third most           in development companies to undertake          over time and that are likely to have an
unaffordable country in the world.                 major greenfields and revitalisation           effect on the real estate industry going
                                                   projects, and will deliver new, quality,       forward. Examples of these policies include
Additionally, many of the large banks here have
                                                   affordable housing and the associated          the extension of the Bright Line test to
already made restrictions to offshore buyers
                                                   infrastructure.                                five years, the removal of the ability to
without a local income, yet we’ve still seen the
                                                                                                  negatively gear investment properties,
national median house price increase 1.2%          It will also be empowered to cut through red
                                                                                                  amendments to improve tenants’ rights
year-on-year from $510,000 in October 2016         tape and implement a fast-tracked planning
                                                                                                  and the Auckland petrol tax. As more detail
to $530,000 in October 2017.                       process.
                                                                                                  on these policies is announced, we will
Lastly, there is no evidence that all foreign      REINZ’s view is that any moves to help         continue to keep members updated on
buyers are speculators – a point reiterated        first time buyers get a foot on the property   what is happening and what REINZ’s view
by BNZ’s Tony Alexander. So, from our              ladder such as affordable sections are         of the political environment is.

                                                                                                                       SUMMER 2017–2018           |   15
FEATURE

         COFFIX stores add
         value to commercial
         and retail settings                                                                                                   Natan Yehezkely
                                                                                                                      Franchise Director, COFFIX

         Like many areas of the                     One company who is proving to be just that        they have since opened another store in
                                                    kind of tenant, is COFFIX – an organisation       Hohipere Street. Although only a few months
         real estate industry, the                  founded in 2014 with a view to providing          old, the store already has a loyal following.
         commercial and retail                      quality, affordable coffee and food to New
                                                                                                      13 COFFIX stores are now up and running
                                                    Zealanders in an ethical manner.
         property rental industry                                                                     across New Zealand with two more stores
                                                    COFFIX’s franchise model is based on a            in the pipeline. Wherever COFFIX stores
         can be challenging. The                    small, takeaway concept which allows              pop up, foot traffic in the area picks up.
         sector is subject to all                   COFFIX to keep their overheads low and            The Elliott Street COFFIX store in Auckland
                                                    pass the savings on to customers. COFFIX’s        is a case in point.
         manner of hurdles, one                     coffee is organic, fair trade and costs just
         of which is attracting                                                                       Prior to COFFIX occupying one of the mini-
                                                    $2.50 per regular cup which includes two
                                                                                                      container style kiosks which line the street,
         the right kind of tenant.                  espresso shots. An extra espresso shot,
                                                                                                      the other kiosks were empty and people
                                                    syrup or soy milk are free of charge. COFFIX
         Dependable, quality                        also offers food such as sandwiches, bagels,
                                                                                                      didn’t linger in the area. With the advent
                                                                                                      of the COFFIX kiosk, foot traffic in the area
         tenants who add value                      muffins and wraps for just $2.50 each.
                                                                                                      picked up markedly. The kiosk quickly
         to a commercial or retail                  The first COFFIX store opened on ‘K’ Road         became a ‘people magnet’ which attracted
                                                    in Auckland. It wasn’t long before there were     people from surrounding offices and
         property setting and attract               queues of people outside the corner kiosk         businesses. Interestingly, all the other kiosks
         customers are worth their                  each day to get their caffeine fix. Hospitality   are now tenanted and there is a waiting list
                                                    industry worker Daniel Danin noticed the          to lease them.
         weight in gold.                            store and the crowds it was attracting and
                                                                                                      The Takapuna COFFIX store has enjoyed
                                                    made an offer with his wife Rhonda, to lease
                                                                                                      similar success, albeit via a slightly different
                                                    the store with a view to purchasing it in 2015.
                                                                                                      format. Located as a stand-alone store
                                                    Things went so well for Daniel and Rhonda         within the Country Corner furniture shop, the
                                                    as the first official COFFIX franchisees that     Takapuna COFFIX store has proven highly

16   |   The Real Estate Institute of New Zealand
FEATURE

popular with locals and caters to a steady       extraction systems given that all food         of livening up quiet pockets in retail and
stream of coffee-lovers who inevitably end       products are delivered ready-made.             commercial settings.
up browsing the adjacent furniture store
                                                 The simple, attractive appearance of the       COFFIX has achieved a lot in a short space
while they wait for, or enjoy their coffee.
                                                 stores, coupled with quality, affordable       of time and has big things planned. If the
The Takapuna store is currently the only         coffee, good food and great service is         company’s progress to date is anything
store of its kind. I am keen to roll out more    a winning formula that keeps people            to go by, it won’t be long before COFFIX
stores of this nature as it has demonstrated     coming back for more. This is a particularly   becomes a household name.
that such formats are mutually beneficial for    important consideration in the context
both COFFIX and the ‘host’ store as they
entice people inside the respective stores,
keep people inside longer which potentially          PRIOR TO COFFIX OCCUPYING ONE
boosts sales and maximises retail space.
The associated rental costs are also lower           OF THE MINI-CONTAINER STYLE
as the rent is effectively split between
COFFIX and the host store.                           KIOSKS WHICH LINE THE STREET,
COFFIX stores make good business
sense. COFFIX stores can help unlock and
                                                     THE OTHER KIOSKS WERE EMPTY
maximise the value of small, underutilised
retail sites which are ‘off the beaten track’.
                                                     AND PEOPLE DIDN’T LINGER IN THE
Because the stores offer a takeaway                  AREA. WITH THE ADVENT OF THE
menu only, they do not pose a threat to
existing traditional cafes or their clientele        COFFIX KIOSK, FOOT TRAFFIC IN
who are typically more inclined to want a
full, sit down café experience. Additionally,        THE AREA PICKED UP MARKEDLY.
no consents are needed for kitchens or

                                                                                                                      SUMMER 2017–2018       |   17
FEATURE

         Anti-Money
         Laundering
         and Countering
         the Financing                                         Lisa Gerrard
                                                       Legal Counsel, REINZ
                                                                              Richard Manthel
                                                                                 AML Solutions

         of Terrorism
         legislation:
         An update
         In August 2017, the Anti-Money Laundering and Countering the Financing of
         Terrorism (AML/CFT) amendment bill was passed meaning that lawyers, accountants,
         real estate agents, the NZ Racing Board and high value dealers will now need to
         comply with the AML/CFT Act. Real Estate firms will need to be compliant from 1
         January 2019.

18   |   The Real Estate Institute of New Zealand
FEATURE

R    EINZ has been actively involved in
     discussions and feedback on the Phase
2 AML/CFT reforms and how these will
                                                    The real estate sector will be supervised
                                                    by the Department of Internal Affairs (DIA)
                                                    and real estate firms are considered to be
                                                                                                       and to manage and mitigate the risk of it
                                                                                                       occurring. This is written document that
                                                                                                       addresses each applicable obligation under
impact Real Estate firms. This has included         ‘reporting entities’ under the legislation. Real   the AML/CFT Act with commentary on how,
submissions on the draft amendment bill,            estate agents will have obligations to meet        practically, that obligation is satisfied by the
from the initial consultation paper released        from 1 January 2019.                               reporting entity.
in August 2016 to submissions to the Select
                                                    What obligations will apply to                     Training and vetting
Committee.
                                                                                                       Real estate firms must ensure that senior
AML Solutions, a specialist AML/CFT firm,
                                                    real estate firms?
                                                                                                       managers, the AML/CFT Compliance
has been working with REINZ and explains            Real estate firms will be subject to the same
                                                                                                       Officer and all salespeople are vetted and
what this means for the real estate industry.       obligations as existing reporting entities.
                                                                                                       undertake AML/CFT training.
                                                    These include:
The use of real estate is an established                                                               CDD
method of money laundering internationally.         • Appointment of an AML/CFT Compliance
                                                                                                       The Act requires all reporting entities to
Criminals buy high-value goods such as real            Officer
                                                                                                       conduct CDD on its clients – for real estate
estate as a way of laundering or concealing         • Preparation and maintenance of an AML/          agents this will usually be the vendor.
illicit funds. Criminals are drawn to real             CFT written Risk Assessment                     Conducting CDD requires the agent to
estate to launder funds due to:                                                                        collect and verify identity information on the
                                                    • Preparation and maintenance of an AML/
• The ability to buy real estate using cash                                                            vendor. This will include those individuals
                                                       CFT written Compliance Programme
                                                                                                       who own or control the vendor (in the case
• The ability to disguise the ultimate             • Training and vetting of staff                    of companies and trusts for example).
   beneficial ownership of real estate                                                                 Where the agent is acting as a buyer’s
                                                    • Conducting Customer Due Diligence (CDD)
• The relative stability and reliability of real                                                      agent, they will need to conduct CDD on
   estate investment                                • Monitoring transactions for unusual             the buyer.
                                                       behaviour and reporting any suspicious
• T
   he ability to renovate and improve real                                                            Reporting of Suspicious Activities
                                                       activity to the Police Financial Intelligence
  estate (often in cash) thereby increasing                                                            Real Estate firms will be required to report
                                                       Unit (FIU)
  the value.                                                                                           suspicious activity to the FIU, that is, activity
                                                    • Filing prescribed transaction reports (in       which the reporting entity suspects may be
Criminals are also motivated by property for           relation to domestic cash transactions          related to criminal offending including money
profit or lifestyle reasons.                           over $10,000) to the FIU                        laundering and financing of terrorism.
While some of the above may be hard                 • Filing an annual report with the DIA; and
to detect, there are many indicators or                                                                Next steps for the Industry
‘red flags’ to assist to identify potential         • Arranging an independent audit of AML/          REINZ will be providing brands and firms
money-laundering. These red flags are well             CFT documents and procedures every              with more information over the coming
documented internationally and assist real             two years.                                      months on solutions being developed
estate firms in identifying their risks and                                                            for the industry and individual firms. The
training their staff. Such red flags include:       Appointment of AML/CFT                             DIA is expected to release a sector risk
                                                    Compliance Officer                                 assessment in December 2017 and will be
• The client appears to be acting on behalf                                                           providing guidance material during 2018.
                                                    A reporting entity must appoint an AML/
   of another person and is reluctant to                                                               REINZ will continue to work with AML
                                                    CFT compliance officer to administer and
   identify those they represent
                                                    maintain the AML/CFT programme. This               Solutions and engage with the DIA and
• The client sells, or the customer buys           must be an employee who is, or reports to,         the Ministry of Justice on this legislation
   multiple properties in a short period of time    a senior manager of the reporting entity.          including the finalisation of key regulation.

• Introduction of unknown parties at a late                                                           If you have any questions please
                                                    Risk Assessment
   stage of the transaction                                                                            contact Lisa Gerrard, Legal Counsel,
                                                    The first step in establishing an AML/
                                                                                                       REINZ (lgerrard@reinz.co.nz) or Richard
• A customer buys or sells above or                CFT compliance regime is the preparation
                                                                                                       Manthel, AML Solutions
   below market value while apparently              of a written risk assessment. The risk
                                                                                                       (richard@amlsolutions.co.nz)
   unconcerned about the economic                   assessment must identify and assess the
   outcome of the transaction.                      risks that the business reasonably expects         AML Solutions is New Zealand’s leading
                                                    to face from money laundering and financing        specialist AML/CFT consultancy and has
Real estate capture under New                       of terrorism (ML/FT) across a number of            been working with REINZ for more than
Zealand legislation                                 specific business areas.                           18 months in preparation for real estate
Real estate firms are captured as a                                                                    capture. AML Solutions works across all
‘designated non-financial business or               Compliance Programme                               sectors and has now assisted well over
profession’ as they provide real estate             The Compliance Programme must set out              500 reporting entities with their AML
agency work (within the meaning of section          internal policies, procedures and controls         compliance programmes or audits.
4(1) of the Real Estate Agents Act 2008).           necessary to detect money laundering               www.amlsolutions.co.nz

                                                                                                                             SUMMER 2017–2018              |   19
FEATURE

         Health & Safety
         Dog Safety and Responsibilities
         in the Workplace
                                                                                                                              Joanna Clough
                                                                                                                      The Dog Safe Workplace

         In the past 10 years, dog
         bites in Property Services
         have increased by a huge
         49%. Are you aware that
         on the hazard register for
         real estate agents and
         property managers, dog
         bites rate second only to
         slips and falls?

                                                    I n 2016, The Dog Safe Workplace
                                                      addressed REINZ Members at events
                                                    around New Zealand regarding the increase
                                                                                                     know from reports in Europe that less than
                                                                                                     40% of dog bites are actually reported. I was
                                                                                                     surprised how many people approached me
                                                    in dog bites in the industry. The presentation   after each event I spoke at; they had either
                                                    discussed the importance of being                had a close call or had been bitten by a
                                                    educated regarding canine body language.         dog. This happened both when the owners
                                                    This is especially relevant to REINZ             were at home and when they had to enter a
                                                    Members as your roles often take you onto        premises alone. There were also situations
                                                    properties where the owners may be out,          where loose dogs had bailed up agents
                                                    leaving the dog home alone.                      when they were out marketing. Most went
                                                                                                     unreported either because they felt it was
                                                    In 2016, I voiced concerns that if we don’t
                                                                                                     not a serious enough situation, or they were
                                                    increase our awareness around dogs, by
                                                                                                     concerned about losing the listing.
                                                    2020 we could see around 16,000 reported
                                                    dog bites per year. However, just one year       This is extremely concerning for our
                                                    later, I would like to retract that statement    personal health and safety. When the
                                                    as it is in fact happening much faster than      new Health and Safety at Work Act was
                                                    was originally projected. In 2015 more than      introduced it added a new level of personal
                                                    12,900 dog bites were reported across New        responsibility and created PCBU’s (person
                                                    Zealand. This was based on a 31% increase        conducting a business or undertaking).
                                                    in dog bites over the previous 10 years. I       This role also allows for individuals to be
                                                    had estimated that we would see around           personally responsible for workers under
                                                    16,000 dog bites by 2020. Unfortunately,         their jurisdiction.
                                                    the statistics for 2016 showed that more
                                                    than 14,000 dog bites were reported for that     So how can you keep yourself
                                                    calendar year. If this trend continues, dog      and your team safe?
                                                    bites can be projected to hit 16,000 by 2018.    Education is the best option. If you
                                                                                                     understand the fundamentals around canine
                                                    But how does this affect the                     body language you are in the best situation
                                                    property industry?                               to help yourself. How many times have we
                                                    ACC has the most comprehensive reporting         heard – don’t worry about Fluffy he has
                                                    for dog bites available in New Zealand.          never bitten anyone – well that is until he
                                                    However, their figures are still based only      does. What’s that saying? There’s always
                                                    on bites that require medical attention. We      a first time for everything.

20   |   The Real Estate Institute of New Zealand
FEATURE

IF THIS TREND                                  not be able to follow these policies, as you
                                               have not been informed that there is a dog
                                                                                                  references, there should be a process to
                                                                                                  check your staff are tested on what they

CONTINUES, DOG                                 on the property (this can be common with
                                               rental properties).
                                                                                                  learn, is there a reporting process or LMS
                                                                                                  for your Health & Safety records, can

BITES CAN BE                                   Here are some tips if you find yourself at risk:
                                                                                                  they offer the same training nationally and
                                                                                                  internationally for your business, and ensure
                                               • DO NOT run
PROJECTED TO HIT                               • DO NOT look the dog in the eye
                                                                                                  that your staff understand that it is their, as
                                                                                                  well as your, responsibility to be trained in

16,000 BY 2018.                                • Get something between you and the dog
                                                                                                  the latest safety programmes? This could
                                                                                                  save you a lot of time and money down the
                                               • If the dog does try to bite you, use your       track. We did a case study last year for a
                                                  folder, an umbrella or your bag and let the     company that reported 15 bites, initially they
                                                  dog bite that (anything you have on you         thought it had cost them $23,000 until we
Dogs don’t go out of their way to bite us.
                                                  that is not YOU)                                investigated. The cost to the company was
But for thousands of years we have trained
our dogs to protect our property and they      •D
                                                 o not let go of the object as the dog will      actually over $85,000.
do a really good job. Consequently you          lose interest as soon as you let it go and
                                                                                                  Businesses have to consider all aspects
need to ensure that you understand that         come back to you
                                                                                                  of Health & Safety including cost and think
Fluffy may be great when their owner is        •M
                                                 ove away and don’t turn your back on            about how much money they could have
there but Fluffy could turn to Cujo when the    the dog                                           saved with training (remember all Health
owner is not around. Or possibly even the                                                         & Safety training is 100% tax deductible).
                                               •L
                                                 earn the stress signs that a dog will show
other way around, as Fluffy may be very                                                           Education is the key to reducing most risks
                                                when it is scared and may bite.
protective of his owner.                                                                          including dog bites. In turn, it reduces an
                                               Training yourself and your staff on risks          organisation’s exposure to the associated
Many organisations have policies such as
                                               associated with Health & Safety is essential.      costs and trauma involved in dealing with
Don’t enter if there is a dog or make sure
                                               With the new laws in place, it is important        the aftermath.
the dog is locked away from where you
                                               to understand that you cannot delegate
are, either in a kennel or room. This sounds                                                      Organisations:
                                               responsibility.
great, but it only works if the rules are                                                         www.dogsafeworkplace.com
strictly followed, and the dog stays where     When training your staff ensure that you are       www.barkbusters.co.nz
it has been put. We often hear stories of      using a reputable company, that the training
dogs being let out, or escaping, with dire     programme is designed to specifically suit         Some local Council offices may also offer
consequences. In some situations you may       your requirements. Get testimonials and            this service.

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                                                                                                                        SUMMER 2017–2018            |   21
FEATURE

         Journey to the launch
         of the Auckland
         Housing Summit                                                                                                     Leonie Freeman
                                                                                                       Housing Strategist, Thehomepage.nz

         Auckland’s housing issues                  Auckland is not alone in facing these issues,   There is a favourite quote of mine by
                                                    other cities around the country such as         Margaret Mead which says:
         affects all Aucklanders.                   Christchurch and Queenstown, are staring
         Whether it is the child                    down the barrel of the same gun pointed at

         who misses out on a                        Auckland.
                                                                                                    NEVER BELIEVE
                                                    There’s no sense finger pointing, blaming
         maths teacher as their                     others or just talking about the problem. We    THAT A FEW
         school struggles to                        know problems and we know many of the
         recruit teachers because                   solutions. What we need is action. There is     CARING PEOPLE
                                                    no single organisation, idea or person, no
         of housing costs, or                       matter how innovative or powerful, that can     CAN’T CHANGE
         the medical practice                       solve Auckland’s housing crisis.

         whose experienced                          Transformative social change in the face
                                                                                                    THE WORLD. FOR,
         nurse leaves Auckland                      of complex issues is not achieved by ‘top
                                                    down’ initiatives alone. Aucklanders need
                                                                                                    INDEED, THAT’S
         to live in the provinces.                  to step up and be part of the solution.         ALL WHO EVER
                                                    Which is why I formulated a small, voluntary
         The shortage of safe,
         stable and affordable
                                                    team who were equally dedicated to the
                                                    task of showing what could be done
                                                                                                    HAVE.
         housing is affecting our                   by collaboratively working together and
                                                                                                    Instead of looking around to find out who
                                                    addressing the issue in an innovative and
         children, our communities,                 transformational way.
                                                                                                    should solve our Housing crisis – I have had
                                                                                                    to wrestle with the question – what was I
         our co-workers, our                        In addition to myself, the Committee            personally prepared to do to help fix the
         employers, our city and                    comprised:                                      Housing crisis?
         our lives. Housing impacts                 Anna Crosbie			                                 The work I have embarked on has been
                                                    Russell McVeagh                                 about two things:
         everyone.
                                                    Robyn Phipps			                                    1. Improving the understanding of the
                                                    Massey University                                      housing issues in terms that all of us
                                                                                                           can recognise and understand
                                                    Kitty Rothschild
                                                    Knight Frank                                       2. Presenting a comprehensive solution
                                                                                                           to Auckland’s housing crisis with a
                                                    Paul Gilberd
                                                                                                           plan of how to go forward as a stake
                                                    New Zealand Housing Foundation
                                                                                                           in the ground.
                                                    It was Collective Impact in action. It was
                                                    all about connecting minds and collective       The summit and the solution to
                                                    action. It was about leadership, standing up    Auckland’s housing crisis
                                                    and doing what’s right!                         The first independent not for profit Auckland
                                                                                                    Housing Summit was held on August 1st,
                                                    Journey                                         2017. 130 people attended representing
                                                    Why did I stand up? It’s simple. I’m a          a wide range of public and private sector
                                                    proud Kiwi who believes we live in the          organisations including Property Developers,
                                                    best place in the world. I’ve spent a career    Lawyers, Planners, Architects, Construction
                                                    involved in many aspects of the property        companies and material suppliers,
                                                    sector – development, valuation, property       Community Housing Providers, Independent
                                                    management – both in the public and             Directors, Government officials, Council
                                                    private sector often leading strategic          representatives, Infrastructure providers and
                                                    transformational change.                        Property consultants.

22   |   The Real Estate Institute of New Zealand
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