HOSPITALITY & TOURISM MANAGEMENT - HELP University
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HOSPITALITY
& TOURISM
MANAGEMENT
2019 EDITION
Welcome to the world of Hospitality and Tourism! An Honours degree in Tourism and Hospitality Management is like a passport to the entire globe. Managerial level graduates are in high demand across all sectors of the service industry. Skills shortages in hospitality and tourism are well recognized and the industry is in critical need of more management level hospitality and tourism professionals. The HELP programmes in Hospitality and Tourism explore the industry from a social, economic and environmental perspective and equip students with advanced knowledge about tourism and hospitality. These programmes provide graduates from a range of disciplines with the skills needed to sustainably manage tourism products, hospitality resources and management practices.It offers exposure to diverse areas such as tourism analysis and strategy, tourism systems analysis, sustainable tourism and hospitality practices, global destination competitiveness, economic decision-making in hospitality, tourist behavior, sustainability and marketing. At HELP, our history comes with many years of accumulated knowledge and experience in delivering world-class tourism and hospitality courses that produce versatile and ambitious graduates who are able meet the challenges of working in the tourism and hospitality industries anywhere in the world. The training at HELP University will enable the students to immerse themselves in the real world of Hospitality and Tourism. James Ng Kian Seng Head, School of Hospitality and Tourism
At first, it was really
challenging; everything
was new for me: friends, living
style, learning environment,
and the course of studies. But
my friends and lecturers
helped me overcome the
problems. Moreover, having
the right attitude helped: you
can’t choose or control your
circumstance, but can choose
your attitude towards your
circumstances.
I always have an attitude of
learning and an appreciation
for others, that’s why nothing
could stop me working and
studying harder. Prof Andelko
Simic [former head of the
School of Hospitality and
Tourism] inspired me. He
avoided spoon-feeding
students; instead he taught us
to work independently and
International Internship Opportunities
Students who would like to gain an international work
collaboratively, using the
experience can apply for International Internships. Some of
process of inquiry to search for
the countries where students may be able to apply include
answers and to pose and solve
Spain, USA, Australia and China. The duration of the
problems.”
internship can vary from 6 months to 1 year. In addition to
gaining invaluable international work experience, students
will also have the opportunity to learn and strengthen their
proficiency in a foreign language as well as immersing
themselves in cultural opportunities.
Chai Sze Lin Cheah Lai Ee
Founder, X Cafe, Johor HR Consultant, PrimeStaff Management I did not encounter much difficulty in
Co-Founder, Disconnect Bistro Services Pte. Ltd., Singapore
picking up on human resource
& Beer Bar, Johor MSc (Project Mgt), University College Dublin
BBus (Hosp Mgt) (First Class Hons), HELP
related work because as a hospitality
BBUS (Hosp Mgt) (First Class
Hons), HELP University (2012) University (2013) management student, we were exposed to
HELP President's Award (2012) Foundation in Management, Universiti Tunku hotel management and tourism knowledge
CEO Sports Scholarship Abdul Rahman (2008) where it is mostly people-related study.”
Foon Yew High School (2007) SMK (P) Taman Petaling (2007)
2
Bachelor of Business
(Hospitality Management)
(Hons)
KPT/JPS (R/811/6/0287) (A6839) 03/21
The hospitality industry encompasses a diversity of fields within the service industry,
including hotels, resorts, restaurants, event planning, theme parks and others from
the tourism industry. Hospitality Management not only concerns accommodation and
food and beverage services, but it also covers areas like meetings and events, gaming,
entertainment and recreation, tourism services and visitor information.
In such a broad-based industry, career opportunities are extensive. As the hotel and
hospitality industry moves increasingly from a skill-based to a knowledge-based
industry, higher learning has become increasingly critical to opening career doors and I am ambitious.
helping managers to be more fully attuned to the culture, services and competitive Appreciating the smiles
aspects of the sector. and service of waiters has
inspired me to choose the hospitality
Hospitality Management is a vibrant, challenging and exotic career. Graduates can industry. After my foundation
find employment in casinos, hotels, restaurants, convention centres and special event programme in Vietnam, I'm glad I
management companies, so this programme is ideal for people who are mobile, followed my mother's advice and
free-spirited and eager for new experiences and cultures. This major delves into chose HELP University for my BBus
international hotel operations management, technological applications in hospitality (Hons) degree. At HELP, you will find
management and large scale services management, as well as small business
purposeful, passionate and
operations.
supportive lecturers. I enjoyed going
Career Opportunities restaurants, bars, cafeterias and formal to classes to experience the love and
• Hotels/Resorts/Service Apartments dining rooms. Other responsibilities care of the lecturers. They are always
• Food and Service Establishments may also include deciding on the type there when I needed help and they
• Recreational Services of service to be offered, preparing staff guided me when I was confused and
• Casinos schedules, monitoring staff performance indecisive. They are always willing to
• Special Events Management and controlling the costs/inventories of listen. I attribute my success to HELP
Companies food/beverages. University, the university of achievers.
• Entertainment Parks
I'm now working with a 5 star
Food and Beverage Manager property in Vietnam. I thank my
• Theme Parks The responsibilities of a food and
• Transport Companies – Airlines, Cruise
lecturer Datin Hazarah for her advice
beverage manager will be the day-to- 'Do your best in your tasks, and let
Ships day running of the food and beverage them know you are capable'. Thank
departments, budgetary controls and you HELP University, thank you my
Jobs Related to Your Degree overseeing pricing and purchasing in all wonderful lecturers, and good luck
Hotel Manager F&B areas, recruitment and supervision to all of you."
Hotel managers plan and direct the of an F&B team and the creation and
operations of hotels, resorts, motels implementation of seasonal F&B Le Minh Hien (Vietnam)
and similar organisations, and the marketing strategies. Senior Event Manager, Bangkok
Marriott Marquis Queen’s Park
departments within these facilities. Club Manager
Responsibilities would include HELP University President’s Award
verall and general management
O 2014
preparing budgets, expense control and of clubs, including responsibility for
BBus (Hosp Management) First Class
scheduling/supervisory duties. generating revenue by increasing Hons (2010-2014), HELP University
Restaurant and Food Service Manager membership sales, setting of targets, Foundation in Arts (2009), HELP
Restaurant and food service managers training, mentoring and motivating staff University
plan and direct the operations of and dealing with members’ queries.
3
Customer Service Manager a business or organisation, assisting
The customer service manager in marketing campaigns and Assessment
is responsible for the day-to-day overseeing media relations and internal Most subjects follow the assessment
management of the front end, which communications, and implementing pattern below:
Continuous assessment – 40%
means ensuring the highest level of strategies to promote the work of the
Final examination – 60%
customer service in the organisation. company. Total – 100%
A customer service manager is a role
model and leader, and must solve Industrial Training Entry Requirement
problems, make informed decisions and To enhance the effectiveness of Any one of the following:
manage the department wisely in order to classroom learning, students will also be • HELP Foundation in Arts / Foundation
achieve maximum results. exposed to hands-on practical learning in Science with a minimum CGPA score
which reflects the real-life working of 2.0 out of 4.0
PR Manager • HELP Diploma in Business with a
A public relations manager plays an experience. Each student will have to
minimum CGPA score of 2.0 out of 4.0
important role in communicating the undergo an intensive industrial training • 2 Cs in STPM***
company’s policy. The public relations programme spanning 24 weeks at well- • 2 A-Level passes
manager is the one who oversees the known establishments in the hospitality • 5 Bs in Senior Middle 3 (UEC)
efforts of his team in maintaining a industry, including: • 5 CPU passes with a minimum average
• Avani Sepang Gold Coast of 50%
favourable image of the company in the
• The Hilton Hotel, Kuala Lumpur • University Aggregate of 50% or ATAR
world of business. score of at least 50 for various
• Best Western Premier Dua Sentral,
Australian Matriculation Programmes
Kuala Lumpur
Jobs Where Your Degree • Equivalent qualification
• The Dorsett Regency, Kuala Lumpur
Would Be Useful *** The stated qualifications need to be
• Mezze Restaurant, Kuala Lumpur supported with a pass in Sejarah and
Event Manager • The Andaman a Luxury Collection Bahasa Melayu at SPM Level.
vent management is the organisation,
E Resort, Langkawi
creation and development of festivals, • The Pangkor Laut Resort Graduation Project
events, exhibitions, banqueting and • Palace of the Golden Horses, Selangor All students are required to complete
conferences. • Double Tree by Hilton, Kuala Lumpur a graduation project in hospitality
• The Royale Bintang Damansara, Kuala management or related areas under
Banquet Manager
supervision.
he banquet manager is responsible
T Lumpur
for the organisation and the smooth • The Royale Bintang Damansara,
Seminars to Enhance Skills for
presentation of staff, food and facilities Selangor
• Traders Hotel, Kuala Lumpur
Career Success
for events held in a banquet-type Seminars covering the following areas
atmosphere. • Le Meridien Hotel, Kuala Lumpur will be conducted and all students are
• Le Meridien Hotel, Sabah required to attend (at no additional cost).
Sales and Marketing Manager
• Grand Seasons Hotel, Kuala Lumpur Although these seminars do not count
ales and marketing managers are hired
S
• St. Regis, Langkawi as credit towards graduation, all HELP
and employed by various industries;
• InterContinental, Kuala Lumpur graduates must be trained in these
commerce, wholesale and retail essential skills:
companies, as well as in government and Special Focus Subjects • Resolving Conflict
marketing and public relations firms. • Hotel Management Operations • Negotiation
• Hotel Management Technology • Interpersonal Dynamics
Spa Manager
Applications • Team Building
pa managers are in charge of the spas
S
• Hospitality Small Business Operations
that can be found in a variety of locations
• Leadership and Management in the Intakes
and settings, such as health clubs, cruise January, March**, May, August, October**
Hospitality Industry
ships, resorts, mineral springs and hotels.
• International Hotel Management ** This intake is only applicable for those
Communications Manager • Services Management in the
entering the programme without being granted
any exemptions.
A communications manager leads Hospitality Industry
the communications department in
4
Bachelor of Business
(Hospitality Management) (Hons) I am glad I chose
HELP University for
Programme Details TRM323 Contemporary Issues in the my degree
• 3-year honours programme Hospitality and Tourism Industry education. I made many great
• 31 subjects including a graduation project TRM400 Graduation Project friends there and I acquired a
• 14 weeks for full semester; deep knowledge of the
7 weeks for half semester 2 Elective Subjects
hospitality industry by
Choose 1 elective from the following
focusing on areas like hotel
1ST YEAR TRM205 Introduction to Kitchen Operations
8 compulsory subjects and Food & Beverage Services management, F&B, and
ACC101 Financial Accounting 1 TRM207 Room Division Management airlines operations. Being
ACC103 Management Accounting 1 ITC391 Business Analytics for Decision selected by Hilton KL for my
ECO101 Principles of Microeconomics Making (strongly recommended) internship was one of the
ITC101 Information Technology for Business 1 free elective from Year 2 or Year 3 most important periods for
LAW101 Business Law me to get to the core of this
MKT101 Principles of Marketing 5 Compulsory MPU Subjects industry, especially in the
QBM101 Business Statistics Front Office, F&B and
MPU1 (Choose 2)
TRM101 Principles of Management for
MPU3113 Hubungan Etnik (Malaysian students) housekeeping. Now I can
Hospitality and Tourism
MPU3123 Tamadun Islam dan Tamadun Asia handle front desk work with
(Malaysian students) confidence. The lecturers
2ND YEAR & 3RD YEAR
MPU3143 Bahasa Melayu Komunikasi 2 made it fun to attend classes
16 compulsory subjects
(International students) and there were so many
FIN201 Business Finance
MPU3173 Pengajian Malaysia 3 (International
MGT204 Asian Entrepreneurship & Innovation activities to enjoy, eg World
students)
TRM200 Introduction to Tourism, Leisure & Tourism Day, field trips, visits
Hospitality Management MPU2 (Choose 1) and guest lectures. I am
TRM202 Organisational Behaviour for Service MPU3213 Bahasa Kebangsaan A* proud to be a graduate of
Industry MPU3233 Leadership in Business HELP University.”
TRM204 Human Resource Management for * For Malaysian students without a credit in SPM Bahasa Melayu.
the Hospitality and Tourism Industry
MPU3 (Choose 1)
TRM211 Hotel Operation Management
MPU3313 Comparative Ethics for Malaysia
TRM213 Hospitality Small Business Operations
MPU3323 Malaysian Constitution
TRM214 Accommodation Operation
MPU3333 Malaysian Digital Transformation
Management
MPU3343 Career Pathways in the field of
TRM304 Research Methodology for Hospitality
Behavioural Sciences in Malaysia
Industry
MPU3353 Personal Financial Planning in
TRM305 Leadership & Management in
Malaysia Min Kuo-Hui (Taiwan)
Hospitality Industry HELP Bachelor of Business
MPU3373 Goods & Services Tax in Malaysia
TRM312 Services Management in Hospitality (Hons) Hospitality
TRM313 Culinary and Restaurant Management MPU4 (Choose 1) Management
TRM320 Industry Placement Practicum MPU3412 Co-curriculum - Sports 2 After graduating, Min Kuo-Hui
TRM321 Strategic Customer Care in MPU3422 Co-curriculum - Community Service 2 joined the prestigious Mandarin
Hospitality & Tourism MPU3432 Co-curriculum - Event Management 2 Oriental Hotel, Taipei.
5
Bachelor of Tourism
Management (Hons)
KPT/JPS (R/812/6/0113) (A10692) 02/20
Tourism – the World’s grasp of concepts and perspectives
Foremost Industry in the tourism industry, who are able
Tourism is the world’s biggest to source, analyse and critically
and fastest growing industry. The evaluate information on physical
travel and hospitality industry today features, attractions and the impact
constitutes 10% of the world’s GDP of events on the environment. The
and accounts for 10% of global programme is developed to be
employment levels, while in most industry focused so that graduates
Cecilia Harjadan can function effectively as active
President's Award 2016 (HELP University) developed countries tourism
Outstanding Student Award (Atma Jaya comprises 10% of overall exports. professionals and are able to
University, Indonesia) It is a major source of foreign promote tourism at different levels –
Best Student Award 2008 (St. local and worldwide.
Christophorus 1 High School) exchange earning and employment.
· HELP Bachelor of Tourism Tourism sustains many economies Areas of Specialisation
Management (Hons) • Travel Management
· Diploma of Tour & Travel Management
because of the revenue generated
(Hons) (Atma Jaya University) by the consumption of goods and • Event Management
· High School (St. Christophorus) services by tourists, the taxes levied • Recreation Management
on businesses and the limitless • Entertainment Management
My aunty in KL recommended employment opportunities in all
HELP as she thinks it is one of sectors of the tourism industry. Our Competitive
the best universities around. Studying It generates enormous wealth Advantage
hospitality and tourism management at • Specialisation of programmes
and growth because it stimulates
HELP is a great choice if you wish to • International lecturers
transfer to Australia. The knowledge, and impacts many sectors of the
advice and the extensive presentation economy. • New modern facilities
skills I learnt at HELP made me confident • Internship at exclusive leading
and prepared to do well in The University The hospitality and tourism establishments and destinations
of Queensland. I want to operate a home industries are very people oriented. • Special seminars to enhance
stay in the future and I believe that career prospects
studying hospitality and tourism If interacting with new people is
management will equip me with the what you love and you take pride
strategies and methods to run such an in making people happy, then this Career Opportunities
operation.” could be your career choice. Tourism as a career offers
many opportunities. It provides
The HELP Bachelor of employment to millions of people
Tourism Management directly and indirectly. This industry
(Hons) has enormous scope and is growing
Wen Li-Chu (Taiwan) The Bachelor of Tourism and generating jobs for qualified job
HELP Bachelor of Tourism Management (Hons) offered by seekers. The industry has something
Management (Hons) to offer for almost everyone and can
Completing her degree at The University of HELP University is designed to
Queensland. produce graduates with an in-depth absorb people with diverse skills.
6
Areas of Employment Tourism Officer
• Travel Agencies Develops and promotes tourism in
order to attract visitors and produce Programme Details
• Incentive Travel
economic benefits for a particular • 3-year honours programme
• Transport Organisations
region or site. • 33 subjects including an
• Government Tourism Departments
undergraduate tourism project
• Event Management Tourism Consultant
• 14 weeks for full semester;
• International Hotels and Resorts Provides specialist management and
7 weeks for half semester
• Casinos development services to a tourist
• Amusement Parks, Theme Parks, attraction area or tourist area.
Industrial Training
Nature Reserves
To enhance the effectiveness of
• Airlines Jobs Where Your Degree classroom learning, students will also
• Airports Would Be Useful be exposed to hands-on practical
• Cruise Ships Hotel Manager learning which reflects the real-life
• Marketing Responsible for the management of a working experience. Each student
hotel and its staff, including planning, will have to undergo an intensive
Jobs Directly Related to organising and directing hotel industrial training programme
Your Degree services, such as front of the house, spanning 24 weeks at well known
Travel Agency Manager banqueting and housekeeping. establishments in the tourism
Usually works from a retail outlet, Customer Service Manager industry.
offering consumer or business travel Ensures that a company satisfies
products and may be involved in customer needs, which might involve Multiple Learning and
sales development, staff and financial managing a team of customer services Experiential Paths for
management, and daily operational staff, creating customer service Students of Tourism
management. policies or dealing with customers Management
Travel Agency Consultant face to face. • Guest lecture series by leading
Promotes and sells holidays and/or Outdoor Pursuits Manager professionals to introduce the
business travel products, usually from Manages a centre providing facilities practice of the tourism and
a retail outlet. and instruction in a range of hospitality industry in Malaysia and
Tourist Information Centre Manager outdoor activities, such as climbing, in the world.
Manages all aspects of the tourist mountaineering and water sports. • Workshops on hypothetical
information centre or visitor centre, Event Organiser company case studies, with
providing information to the public A range of events, such as festivals, preparation of business reports at
and local businesses about visitor concerts, conferences, promotional the end.
attractions, events, accommodation, launches or exhibitions, from • Seminars on topical local and
transport and other facilities in the conception through to completion. international issues, eg How to
region or nationwide. do Tourism Business: Locally,
Marketing Executive
Tour Manager Regionally and Globally.
Plans, advertises and promotes
Organises and accompanies groups • Publishing: contact with and learn
organisations and events (including
of holidaymakers on package tours from leading magazines and media
those in the travel and tourism
locally and abroad from the start to the publishers in the tourism industry.
industry) as well as being involved
end of their holiday. • Promoting the school: students
with public and media relations,
learn from and use social media
Holiday Representative product development, distribution,
networks for future application in
Looks after groups of clients on sponsorship and research.
their jobs.
package holidays at holiday resorts
7
Bachelor of Tourism Management (Hons)
1ST YEAR TRM322 Sustainable Tourism MPU3353 Personal Financial Planning in
7 compulsory subjects Management Malaysia
ACC101 Financial Accounting 1 TRM323 Contemporary Issues in the MPU3373 Goods & Services Tax in
ACC103 Management Accounting 1 Hospitality & Tourism Industry Malaysia
ECO101 Principles of Microeconomics TRM410 Undergraduate Tourism Project
LAW101 Business Law MPU4 (Choose 1)
QBM101 Business Statistics Choose 1 elective from the following MPU3412 Co-curriculum – Sports 2
TRM101 Principles of Management for TRM312 Services Management in MPU3422 Co-curriculum – Community
Hospitality & Tourism Hospitality Service 2
TRM102 Tourism Marketing TRM314 Communication Strategies MPU3432 Co-curriculum – Event
Skills Management 2
2ND YEAR & 3RD YEAR TRM315 Introduction to Special Event
20 compulsory subjects Management
TRM201 Introduction to Tourism & ITC391 Business Analytics for Credit Transfer to
Travel Management
TRM202 Organisational Behaviour for
Decision Making (strongly
recommended)
Partner Universities
Service Industry Australia (February & July intakes)
TRM203 Tourism Research 5 Compulsory MPU Subjects The University of Queensland*
Methodology MPU1 (Choose 2) • Bachelor of International Hotel and
TRM204 Human Resource Management MPU3113 Hubungan Etnik (Malaysian Tourism Management (Tourism
for the Hospitality and Tourism students) Management) (1½+1½)*
Industry MPU3123 Tamadun Islam dan Tamadun • Bachelor of International Hotel and
Tourism Management (Hospitality /
TRM213 Hospitality Small Business Asia (Malaysian students)
Event Management) (1½+2)*
Operations MPU3143 Bahasa Melayu Komunikasi 2
TRM220 Heritage Interpretation (International students)
Griffith University*
• Bachelor of International Tourism and
Management MPU3173 Pengajian Malaysia 3 Hotel Management (2+1)*
TRM221 Tourism Management (International students)
University of South Australia
Technology Application • Bachelor of Business (Tourism and
TRM222 Intercultural Studies MPU2 (Choose 1) Event Management) (1+2) and 1½+
TRM223 Tourism Operations MPU3213 Bahasa Kebangsaan A* 1½)
TRM225 E-Tourism MPU3233 Leadership in Business
New Zealand (February & July Intakes)
TRM226 Computer Reservation * For Malaysian students without a credit in SPM Bahasa
Melayu. •U niversity of Otago*
Systems Bachelor of Commerce in Tourism
TRM227 Destination Marketing (1+2)*
TRM228 Special Interest Tourism MPU3 (Choose 1)
TRM229 International Tour Operations MPU3313 Comparative Ethics for UK (September intake)
TRM305 Leadership & Management in Malaysia University College Birmingham
MPU3323 Malaysian Constitution (the degree is awarded by the
Hospitality Industry University of Birmingham)*
TRM310 Internship in the Travel and MPU3333 Malaysian Digital
• BA (Hons) International Hospitality
Tourism Industry Transformation
and Tourism Management (2+1)*
TRM321 Strategic Customer Care in MPU3343 Career Pathways in the field
Hospitality & Tourism of Behavioural Sciences in * Please refer to the Faculty of Business, Economics and
Accounting administration office and Student Placement
Malaysia Centre for admission requirements.
8Assessment Undergraduate Tourism
Most subjects follow the Project
assessment pattern below: All students are required to
Continuous assessment – 40% complete an undergraduate
Final examination – 60% tourism project under
Total – 100% supervision.
Entry Requirement Seminars to Enhance
Any one of the following: Skills for Career
• HELP Foundation in Arts /
Foundation in Science with Success
a minimum CGPA score of Seminars covering the following
2.0 out of 4.0 areas will be conducted and all
• HELP Diploma in Business students are required to attend
with a minimum CGPA score (at no additional cost). Although
of 2.0 out of 4.0 these seminars do not count as
• 2 Cs in STPM*** credit towards graduation, all MATTA President Datuk Mohd Khalid Harun with HELP
• 2 A-Level passes HELP graduates must be trained President Datuk Dr Paul Chan after signing an MOU that allows
in these essential skills: the School’s students to intern at MATTA events.
• 5 Bs in Senior Middle 3 (UEC)
• 5 CPU passes with a • Resolving Conflicts
minimum average of 50% • Negotiation
• University Aggregate of 50% • Interpersonal Dynamics
or ATAR score of at least 50 • Team Building
for various Australian
Matriculation Programs Intakes
• Equivalent qualification January, March**, May, August,
October**
*** The stated qualifications
need to be supported with a pass ** This intake is only applicable for
in Sejarah and Bahasa Melayu at those entering the program without
SPM Level. being granted any exemptions.
Chai Sze Lin, Class of 2012
Student Activities - The HELP Tour Club HELP BBus (Hospitality Management) First Class Honours
The HELP Tour Club was established to encourage a closer community
among the students within the School of Hospitality and Tourism through
student-based activities.
HELP Tour Club Evening
An evening to promote the importance of the HELP Tour Club, present the
culture of travel, tourism and hospitality for both operators and customers,
and introduce the tourism protocol, hospitality culture and dining etiquette.
HELP F&B Fiesta
Promoting the culture of beverages and methods of serving from different
countries and societies, and connecting representatives from beverage
production and preparation companies with students and consumers.
HELP World Tourism Day Darma Sucipto
• HELP Bachelor of Tourism Management programme
Highlighting the quality of students’ achievements and projects, promoting • Member of HELP's MAPCU Championship-winning
the School's education programmes, connecting the representatives from badminton team (twice)
tourism companies and associations with students and teachers, and • Badminton coach and owner of a badminton training
school
celebrating the culture and spirit of tourism as a global phenomenon.
91 Students visit to Kuala Gandah
Elephant Sanctuary.
2 Student participants and judges at
the 4th International Waiters Race
2016. 1
3 Student internship at Diethelm.
4 Hospitality internship at the
Intercontinental Hotel KL.
5 Students participated and coordinated
the PATA Career Fair '16
6 Students participating in a one-day
workshop organised by MyCEB.
7 KL Heritage Walk as part of the 2 3
students' assignment.
8 Student internship at Hilton Kuala
Lumpur.
9 Lecturers and students visited
Avani Sepang Gold Coast as part
of their assignment.
10 5 DAYS 4 NIGHTS International
study tour to Bali.
11 Hilton Worldwide Malaysia Talent 4 5
Cup 2016 sales pitch presentation
and the winners.
12 Students internship at Grand Hyatt,
KL, with their training manager.
13 World Tourism Day Celebration
2014 with the theme ‘Tourism and
Community Development’ at HELP
University.
14 Students trip to Langkawi as part
of their module.
6
108
7
9
11
10
12
13 14
11START
YOUR
CAREER
WITH
LEADING
HOTELS Avani Sepang Gold Coast
AND
RESORTS Hilton Kuala Lumpur
JW Marriot Kuala Lumpur
The HELP
Hospitality
Mandarin Oriental Kuala Lumpur
Programme offers
the unique
St Regis Langkawi Istana Hotel
Kuala Lumpur
opportunity for you Intercontinental Kuala Lumpur
to secure
internships and Grand Hyatt Traders Kuala Lumpur
full-time
employment at Five
Kuala Lumpur Genting Malaysia
Star and leading Avani Sepang Sunway Lagoon
Hotels and Gold Coast Avillion Port Dickson
Resorts. Students
have the option to Pullman Hotel Kuala Lumpur
do a paid Doubletree by Hilton Kuala Lumpur
internship abroad.
Dorsett Grand Subang Eastin Hotel
Kuala Lumpur
Swiss-Garden International Hotels, Resorts and InnsACADEMIC TEAM
James Ng Kian Seng Service Entrepreneurship. Throughout his VISITING PROFESSOR
Post Grad Cert (Bus), MBA career as a trainer, Hairul has trained many
(Southern Queensland) good talents in both local and international Professor Dr Andjelko Simic
Head, School of Hospitality and F&B and Culinaire Competitions since 2000. Dip Econ (Belgrade), Grad Dip
Tourism Econ (Novi Sad, Subotica),
James' career with the air travel Rajesvare Rada MEcon, PhD (Belgrade)
and tourism industry spanned close to 30 MSc Int Tourism & Hosp Mgmt
years; having worked with Malaysia Airlines, (Toulouse), BSc Tourism Mgmt
British Airways, Abacus, International Air (Toulouse)
Transport Association, Galileo and Amadeus. Senior Lecturer OTHER TEACHING STAFF
His part-time teaching of tourism and Rajesvare has worked with
marketing subjects with various private international travel and tour agencies Senior Lecturers
institutions would later progress to senior including Air France, Reliance Travel, and for Dr Ang Eng Sieng
management role with two foreign branch events like the Malaysian Formula 1 Grand BA (Socio) (Winnipeg), MBA (Mgt)
campuses in Malaysia. Prix. She has over 10 years of experience in (Oklahoma City), PhD (Bulacan)
teaching tourism and event management
Abd Azis Bin Abd Majid subjects in local universities. Dr Kishen Tulsidas Adnani
Dip in Hotel and Catering Mgmt BSc (Comp Sc) Hons (UPM),
(ITM), BBA (Travel Industry Muhamad Syahir bin Muhamad MBA (Nottingham Trend),
Mgmt) (Hawaii), Stamam DBA (HELP University)
MA (Edu & Human Dev) Master in Hospitality Dr Ooi Kok Kee
(George Washington) Management (UiTM); BA (Psych), MBA (Strathclyde),
Senior Lecturer BSc (Hons) Hotel Management DBA (UniSA)
Azis has more than 35 years experience in (UiTM); Diploma Hotel Dr Wong Siew Chin
hospitality and tourism education. He Management (UiTM); Certificate in Bakery BEcon Hons (UUM), MBA (Malaya),
served 12 years as the Dean of the Faculty of (CIAST) PhD (HRD) (UPM)
Hotel and Tourism Mgmt, Universiti Lecturer
Technologi MARA, Malaysia. He was in the Mr. Muhamad Syahir has more than 8 years Mr Gooi Chee San
executive committee of PATA Malaysia of experience in teaching hospitality related CertEd, ACMA (UK), MBA (Fin) (UPM),
Chapter, TEAM (Tourism Educators subjects. Throughout his teaching career, he CA (M), CGMA
Association Malaysia) and one of the has been actively involved in curriculum Mr Harkiranpal Singh a/l Karpal Singh
founding member of ITSA (International planning and development of hospitality LLB Hons (London), MBA (Leicester),
Tourism Studies Association). Azis also related modules. Besides, he is also LLM (UM)
served as the Vice President of the aggressively participating in hospitality Mr K Chandra Sakaran a/l Kanan
Malaysian Sports Tourism Council, Malaysia. research conference. Some of his research BEcon (Agr & Res Econ) (UKM),
He has presented and chaired in various has been published in numerous of
MTech Mgmt (HR Dev) (UTM)
conferences locally and internationally. As an conference proceeding and research journal
academician and a researcher, he also publication such as Current Issue in Ms Liew Huey Min
provides consultancy services to various Hospitality and Tourism “Research and BBA (Hons) (UPM), MBA (Finance)
government agencies such as Tourism Innovation” and Journal of Techno Social. (Malaya)
Malaysia, MARA and LKIM. Currently, he is pursuing his PhD in the area Mr Selvanadan Muniappan
of technology application in hospitality BCom (Acct) (Madras), CIMA (UK),
Hairul Hisam Bin Bujang, CHT® industry. MBA (Hull), MPhil (Middlesex)
Master in Hospitality
Management (UiTM); Lucy Valentine Eruthayam Mr Steven Toh Choon Yoong
BSc (Hons) Foodservice Dip Training & Dev (Malaya), BComm (Acct) (Distinction) (USQ),
Management (UiTM); Diploma MA (Bournemouth), Assoc Dip MBA (Distinction) (Heriot-Watt),
in Chef Training (ITM) (TESOL) (LTTC) CPA Australia, CA (M)
Senior Lecturer Lecturer
Hairul Hisam’s specialisation is in Food & Lucy has over 30 years of Lecturers
Beverage Management. He has extensive experience of the tourism industry. She Dr Hemalata a/p Alagan
experiences in restaurant operations and worked in Malaysia Airlines in marketing and BCompSc (USM), MEd (OUM)
service management. Hairul is one of the training, and now conducts training programs
Pn Norzan Abdullah
Associate Members of the Malaysian Food for travel agents. She was one of the three
BA (Malay Studies) Hons (UM),
& Beverage Executive Association (MFBEA) Master Trainers selected by the Ministry of
MPPA (Wisconsin), MBA (UUM),
and has conducted various short training Tourism to conduct training for frontline staff
Professional Diploma in HRM (MIHRM)
courses for corporate and government throughout Malaysia. Lucy is an accredited
sectors, such as Executive Certificate in trainer with the Ministry of Tourism. She is
Banquet and Conference Management, also an accredited coach in communication.
Professional Dining Etiquette and Food
13THE NEW BUSINESS
ANALYTICS AND
TECHNOLOGY INNOVATION
CENTRE, SUBANG 2
Actualising
HELP University's
transformation into a
Digital University
(completion end 2019)
www.help.edu.my
facebook.com/HELPUniversity
twitter.com/HELPUni
HELP University Sdn Bhd (Co No: 84963-D) Registration No: JPT/BPP(D)1000-701/507 DU028(W)
No. 15, Jalan Sri Semantan 1, Off Jalan Semantan, Bukit Damansara, 50490 Kuala Lumpur. Registration No: DU028(W)
Tel: 03-2716 2000 Fax: 03-2095 7100 Email: marketing@help.edu.myYou can also read
