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How do I?
The Student Guide to ECU Sydney
Disclaimer: Every effort has been made to ensure that the information contained in this publication is correct at the time of production. The information is subject to change from time to time and the
University reserves the right to add, vary or discontinue courses and impose limitations on enrolment in any course. The publication constitutes an expression of intent and is not to be taken as a firm offer or
understanding.
CRICOS IPC 00279B 1
We acknowledge the
Wurundjeri people and their
custodianship of the land on
which we gather today.
Disclaimer: Every effort has been made to ensure that the information contained in this publication is correct at the time of production. The information is subject to change from time to time and the
University reserves the right to add, vary or discontinue courses and impose limitations on enrolment in any course. The publication constitutes an expression of intent and is not to be taken as a firm offer or
understanding.
CRICOS IPC 00279B 2
Welcome to ECU Sydney
You’re joining Australia’s most satisfied public university
students.
Congratulations, you have made the right decision to
study at Edith Cowan University (ECU). I am sure you’re
going to have a great time here at ECU because we
provide the ideal learning environment for our students.
ECU courses are developed in consultation with industry,
and our exceptional teaching staff have the industry
experience and networks to benefit you. That’s why, as an
ECU student, you can expect access to placement
opportunities, fieldwork, practicums and networking events
as part of your studies.
This approach has been rewarded with five-star ratings for
teaching quality over the past seven years, along with
consistently high ratings for graduate satisfaction and
generic skills, as reported in the Good Universities Guide.
3
ECU & VIT: Partners on location
VIT is our partner in delivering
a quality educational experience to you.
Facilities:
Like the library, student lounge and quiet study zones
Technology:
Like the wi-fi and IT support
Academic Support:
Such as learning advisors, counsellors and the librarian
As ECU students, VIT will deliver the on location
you will come to ECU only for: service, but an online service is also
available from ECU for:
• Academic Matters
• Fees information • Academic Learning Support
• Visa Support • Library Support
• Enrolment Support • Careers Advice
• Matters pertaining to marks & exams • Academic Instruction
• Issues regarding your study
Welcome to ECU
Senior Deputy Vice Chancellor Executive Dean of Business and Executive Dean of Science,
Professor Arshad Omari Law, Professor Maryam Omari Professor Andrew Woodward
Academic Director (National Programs)
Dr Nathalie Collins
Academic Coordinator (National Programs)
Dr Jenny Yang
5
Your Journey
Virtual
Cultural Your ECU Your ECU ID
Information Enquiries
Transition Account Card
Pack
Start Guide
Important Advanced
Fees SSAF
Dates Standing
SIMO Enrolment Blackboard Timetable Exams
Academic
Life Results & Library Learning
English
Language Misconduct
Appeals Services Advice
Support
After Hours
Location Map Amenities Accommodation Homestay
Non Access
Academic
Life Careers Wireless
Study Spaces IT Support Complaints
Services Network
Overseas Medical Counselling Equity &
Faith Support
Health Cover Services Services Disability
Help
Guide Student Student Visa Study and
Student Guild
Charter Connect Conditions Enrolment
Tax File
What is Tax? Tax Rates Cash in Hand Superannuation
Number
Tax in
Australia
Tax Return Tax Help
6
Start Guide
Virtual Information Pack
What is this?
The Virtual Information
Pack (VIP) is the online
page where you:
• Respond to your offer
• Activate your email
account
• Find out what your
course units will be
• Get your checklist for
next steps after
enrolment
When do I use this?
Access this after you
receive your offer.
If I need help who do I
contact?
Off Campus Support via Web: ecu.edu.au/new-students/virtual-information-pack
Ask Us
7
Start Guide
Cultural Transition
What is this?
Adapting to changes in physical location, language, customs and/or culture which can be stressful.
How do I navigate transition?
• Knowing yourself and the new situation
• Take care of yourself and your wellbeing
• Acknowledge difficulties, but focus on the positives (understand that it’s normal)
What can I do?
• Talk to others
- Student Connect
- Fellow students
- Academic staff
- Other support services
- Friends & family
• Become involved
- Student activities
- Volunteering and mentoring
• Be informed/get information
- Student requirements
- University processes
- Important dates as per the Student Portal
8
Start Guide
Enquiries
What do I do if I have a
question?
First, search for keywords
on Ask Us – a knowledge
base of FAQs.
If you can’t find the
answer, contact Off
Campus Support by one
of the following ways:
1. Chat in real time to a
staff member via the
“Chat to Us” tab on
Ask Us.
2. Via the “Ask a
Question” tab on Ask
Us. Ensure the
subject field is related
to your question.
3. Send an email to
offcampus@ecu.edu. Web: askus.ecu.edu.au/
au
9
Start Guide
Your ECU Account
What is this?
Once you’ve accepted
your offer you’ll be
provided with your ECU
LoginID, which gives you
access to a range of
services and resources
that support your studies
including Blackboard, the
Student Portal and
MyECU – your Student
email account.
When do I use this?
During semester.
If I need help who do I
contact?
Phone: 134 328
Off Campus Support via
Ask Us Web: portal.ecu.edu.au
10Start Guide
Your ECU Email
What is this?
All students are provided
with an ECU student email
account. It is important to
check your student email
regularly as the University
will send you important
information such as re-
enrolments dates,
assessments, exams, cut-off
dates and fees invoices.
How do I access this?
Click on the ‘My ECU Email’
link in the left hand side
menu in the Student Portal.
You can then login using
your student email address
(username@our.ecu.edu.au)
and ECU password.
Web: webmail.student.ecu.edu.au
11Start Guide
Your ECU ID Card
What is this?
Your ID card provides a
form of identification to use
within the university and
gives you access to a
variety of services and
discounts for student.
Your photo will be taken by
VIT staff and sent to ECU
to produce the card. VIT
will distribute the cards
once received.
When do I use this?
During semester and
exams.
If I need help who do I
contact?
Front desk staff will be able
to assist Web: intranet.ecu.edu.au/student/support/it-services/getting-
connected/student-id-cards
12Start Guide
Important Dates
What is this?
All the important dates you
will need to know during
semester.
Academic Calendar
When classes start and
finish.
Academic Penalty Dates
Withdrawal after this date
will result in a withdrawn
fail (WF).
Web: intranet.ecu.edu.au/student/dates-and-events/home
13Start Guide
Advanced Standing
What is this?
Advanced standing allows
you to reduce the number
of units you need to study
to be awarded your ECU
qualification. If you have
previously studied, you
may be eligible. You should
apply for this as soon as
possible after offer
acceptance.
How do I know if I am
eligible?
Check our Advanced
Standing Database.
How do I apply?
After you have accepted
your offer and paid your
fees, you must apply via Web: apps.wcms.ecu.edu.au/advanced-standing/overview
the online Application for apps.wcms.ecu.edu.au/advanced-standing/course-search
Advanced Standing form. 14Start Guide
Fees
How much do I need to
pay?
The indicative semester
fee and total fee is located
on your offer letter and
Confirmation of
Enrolment.
When do I need to pay
my fees?
Fees are payable each
Semester. Your invoice is
provided online via SIMO
after you enrol into your
units and will tell you
when to pay your fees by.
How do I pay?
There are a variety of
ways to pay your fees
including Online Payment, Web: intranet.ecu.edu.au/student/money-matters/fees
BPAY, and telephone apps.ecu.edu.au/fees-calculator
payment. 15Start Guide
SSAF
What is this?
The Student Services and
Amenities (SSAF) fee is
allocated to the provision
of services and amenities
including counselling and
careers advice.
Your SSAF must be paid
in addition to your tuition
fees.
How do I pay?
There are a variety of
ways to pay your fees
including Online Payment,
BPAY, and telephone
payment.
Web: intranet.ecu.edu.au/student/money-matters/student-service-
amenities-fee
16Academic
Life SIMO
What is this?
This is where you can:
Enrol in units before the
start of each semester
See your class and
exam timetables
View your results
Confirm your personal
details
How do I access this?
You first access SIMO when
you complete the VIP and
use it to enrol in your first
semester units. You can
then login to SIMO through
the login links on the left
hand side of the Student
Portal.
If I need help who do I Web: simo.ecu.edu.au
contact?
Off Campus Support via Ask
17
UsAcademic
Life Enrolment
What is this?
You are required to enrol
in your units for each
semester.
How do I enrol?
You need to login to
SIMO, select ‘Enrol
Online’ and follow the
prompts.
If I need help who do I
contact?
Off Campus Support via
Ask Us
Web: simo.ecu.edu.au
18Academic Life Blackboard What is this? Blackboard is the online learning environment where you can access unit specific information, communication from your lecturer about the unit as well as forums. Each unit uses Blackboard in different ways depending on the lecturer’s preferences. How do I access this? You can access Blackboard from the links on the left hand menu in the Student Portal. If I need help who do I contact? Web: blackboard.ecu.edu.au Off Campus Support via Ask Us 19
Academic
Life Timetable
e
What is this?
Your unit timetable tells
you which classes you
have on and where. You
can draft your timetable
before enrolling by using
our Semester Timetable
app.
How do I see my own
Timetable?
Visit the ECU Melbourne
and Sydney Timetable site
to view your study
timetable and exam
locations.
If I need help who do I
contact?
ECU Melbourne and
Sydney Enquiry Desk
Web: ecu.edu.au/courses/ecu-melbourne-ecu-sydney/
20Academic
Life Examinations
How do I found out
when my exams are?
Exam schedules will be
available under the Melbourne
“Exam Timetable” tab in Exam Room
SIMO approximately six
weeks before the
examinational period.
What happens if I can’t
attend an exam? Melbourne
You may apply for a Exam Room
deferred exam. Please
note, deferred exams are
only granted in certain
circumstances.
If I need help who do I
call?
Off Campus Support via
Ask Us Web: intranet.ecu.edu.au/student/my-studies/exams-and-results
askus.ecu.edu.au/app/answers/detail/a_id/803
21Academic
Life Results and Appeals
How do I find out my
semester results?
Your results will be
released on SIMO
approximately 4 weeks
after the examination
period.
How do I make an
appeal?
If you wish to appeal a
unit result or course
status, you have the right
to submit an appeal within
20 business days of the
result being released.
If I need help who do I
call?
Off Campus Support via
Ask Us Web: intranet.ecu.edu.au/student/my-studies/exams-and-results/results
222
3
Academic
Library Services
Life
What is this? Useful Links State Library City Libraries
A variety of services and Offering exhibitions, book There are nine different
resources, including collections, talk and tours, city libraries:
support sessions and the State Library has Customs House, Glebe,
private consultation with a everything you need. Green Square,
librarian. Haymarket, Kings Cross,
Study Spaces Newtown, Pyrmont
What can I get help http://www.sl.nsw.gov.au/p (Library link), Surry Hills,
with? lan-your-visit-spaces- Library Express,
research-and-study/study- Waterloo and Ultimo.
• Academic and
scholarly resources rooms
Perks:
• Assistance with finding
Exhibitions and events • Bookable spaces
information
http://www.sl.nsw.gov.au/ • Borrowing books
• Referencing
whats-on • Computers and
• Training in Information
internet
Skills
Become a member for free
If I need help who do I http://www.sl.nsw.gov.au/resea Become a member for free
call? rch-and-collections/get-library- http://www.cityofsydney.nsw.
ECU librarian or card gov.au/explore/libraries/using
Phone: (08) 6304 5525 or -the-library/membership-and-
Online Chat via Ask Us fees/membership
Web: ecu.edu.au/centres/library-services/overviewAcademic
Life Learning Advice
What is this? In 2018,Studiosity is your free,
Learning consultants can 24/7, onlinelifesaver.
assist you with developing
your study skills and can
answer many questions Find it at
regarding your studies. blackboard.ecu.edu.au
What can I get help
with?
• Managing and
organising your
studies
• Referencing
Help is always available
How do I get help? You get FREE expert help after hours, with
You can register for an Accounting | Economics | English skills
individual appointment, and writing | Maths | Referencing | Report
one hour group sessions Writing | Research | Statistics | And more
or workshops through
reception or by emailing
enquiries-
ECU@vit.edu.au
24Academic
Life English Language Support
What is this?
Individual appointments
with a qualified English
Language teacher to assist
you with English Language
Proficiency.
What can I get help with?
• Academic writing
• Vocabulary and
grammar improvements
• Accessing reliable
sources
• Understanding
plagiarism
How do I get help?
You can book an
appointment through
reception or by emailing
enquiries-ECU@vit.edu.au
25Academic
Life Misconduct
What is this?
ECU regards any form of
academic or general
misconduct as
unacceptable. Academic
misconduct includes, but is
not limited to:
• Plagiarism;
• Unauthorised
collaboration;
• Cheating in
assessments; and/or
• Theft of another
students’ work
General misconduct
includes, but is not limited
to:
• Breaches the University
Act, Statutes, Rules
and/or By-laws
• Constitutes a serious Web: ecu.edu.au/centres/strategic-and-governance-services/our-
impediment to the services/policy-and-legislation/university-statutes-rules-and-by-laws
University 26Non
Academic
Life Location Map
Address: 333 Kent St, Sydney NSW 2000, AustraliaNon
Academic
Life Amenities Map
Address: 333 Kent St, Sydney NSW 2000, AustraliaNon Academic Life Accommodation What if I need somewhere to stay? If you are looking for accommodation in Sydney, you may like to visit Furnished Property, which provides accommodation and facilities for students that are located close by or easily accessible to Sydney's universities. For more information, please visit: https://furnishedproperty.c om.au/accommodation- types/student- accommodation-sydney
Non
Academic
Life Homestay
What is this?
Students selecting
Homestay will live in an
environment in which they
can study and have
access to the Australian
way of life through
interaction with another
family or individual.
I am interested, what do
you do next?
Visit
homestaynetwork.org/
and select students.
30Non Academic Life After Hours Access What is this? The opening hours for the locations are: Monday - Friday 8:30am – 9pm Saturday & Sunday 9am – 2pm You must have your Student ID on you at all time to access the building. What do I do if I am feeling unsafe? Call security immediately on: +61 412 888 614
Non
Academic
Life Careers Service
What is this?
Careers Advisers can assist with:
• Career Development
• Self-awareness
• Job Search
• Networking
• Values of internships,
graduate programs and
vacation programs
How do I access this?
Keep an eye out for Careers
Days around the time your
classes are on.
JOIN LINKED IN AND THE
MELBOURNE OR SYDNEY
ECU GROUP
For a direct line to career
opportunities and to message the
Academic Director
32Non Academic Life Study Spaces What study spaces are available to me? Room 509 – Computer Lab has 68 computers and can be used at any time, unless there is a class on. What do I do if I want a private study room for my group? You can book learning rooms for a private group meeting room. This can be booked through the VIT student service desk.
Non
Academic
Life IT Support
What is this?
A range of IT related services
including assisting with
computer and network
problems.
Who do I contact if I am
having trouble connecting to
the ECU network?
ECU IT Service Desk:
itservicedesk@ecu.edu.au
+61 8 6304 6000
Who do I contact if I am
having computer lab
issues?
Contact VIT IT Support from
the front desk or
Email: it-support@vit.ecu.edu
Phone: +61 402 185 804
34Non
Academic
Life Wireless Network
What is this?
Wireless connection will be
vital to access the internet
and materials for your units.
ECU students must use
the VPN as these are
unsecured networks.
How do I access this?
Signs on the wall give the
channel name and
password
If I need help who do I
contact?
Contact Student Services
Email: it-
support@vit.ecu.edu
Phone: +61 402 185 804
35Non
Academic
Life Complaints
What is this?
Concerns that you may
have about your
experience at ECU will
very often be resolved
simply in discussion with
staff. If you have a
complaint about ECU’s
service or administrative
practices you are
welcome to discuss your
concerns with a relevant
member of staff involved
in the service delivery or
administration.
What is my issue still
isn’t resolved?
You can lodge a Formal
Complaint Form.
Web: ecu.edu.au/centres/office-of-governance-services/our-services/student-
complaints
36Help Guide
Overseas Health Cover
What is this?
OSHC is mandatory
insurance to assist with
meeting the costs of
Picture??
medical and hospital care.
Medibank is ECU’s
preferred provider.
How do I get my OSHC
card?
Contact your provider.
How do I make a claim?
You should attend a GP
that direct bills your
provider. You can contact
your provider for this.
Web: health.gov.au/internet/main/publishing.nsf/content/overseas+student+health+cover+faq-1
37Help Guide
Medical Services
What should I do if I
require first aid while on
location?
Let a staff member know
as soon as possible. They
will contact a first aid
officer.
Contact Details:
Surender R Etikala
Phone: +61 450 057 710
What do I do if I need to
visit a doctor?
Please contact your
OSHC insurance provider
to book an appointment
with a GP.Help Guide
Counselling Services
What is this?
The Counselling Service is
a free and confidential
service which provides
professional, short-term,
counselling to students.
What are some things I
can talk about?
• Balancing study, life and
work
• Time management
• Cultural Adjustment
• Anxiety & Depression
• Relationship problems
• Difficulty studying
If I need help who do I
contact?
Book an appointment by
visiting reception or by
emailing
counsellingSYD@vit.edu.auHelp Guide
Equity and Disability
What is this?
The Equity, Diversity and
Disability Service (EDDS)
provides a free,
confidential service for
students with a disability
or medical condition,
either permanent or
temporary. EDDS also
caters for students who
are carers for a family
member with a disability
or medical condition. You
can get help reading
materials in alternative
formats, alternative exam
conditions and other
support as required.
If I need help who do I
contact? Web: intranet.ecu.edu.au/student/support/student-equity
Make an appointment with
an officer via phone/email 40Help Guide
Student Charter
What is this?
The University is pledged
to providing all students
with equal opportunities,
and embraces its statutory
obligations to guarantee
an environment free of
racial, sexual, religious,
cultural and physical
discrimination.
In addition, the University
is committed to the values
of integrity, respect,
rational inquiry and
personal excellence, and
the Student Charter is
informed by these values.
It sets out the standards of
provision which students
are expected to assume
as members of the Web: intranet.ecu.edu.au/student/my-studies/rules-and-policies/student-
University. charter
41Help Guide
Faith Support
What is this?
You, your faith, and your traditions are valued and respected as a member of ECU’s dynamic,
multicultural and multifaith community.
Below are some places around Sydney you might like to visit:
Islam and Muslim
Sydney CBD Masjid 56-60 Erskine Street
Sikh
Sri Sri Radha-Gopinatha Mandir – 180 Falcon Street, North Sydney
Christian
The Uniting Church of Australia – 10/222 Pitt Street
Catholic
St Patrick’s Catholic Church – 641 George Street
St Mary’s Cathedral – St Marys RoadHelp Guide
Student Connect
What is this?
At times you may find that
you require additional
advice and support to
negotiate university life.
Student Connect Officers
can assist with
• Ongoing support to
enhance study
progress, health and
wellbeing
• Referrals to specialist
support services
• Investigate alternative
study options
• Confirmation of
Enrolment (CoE)
extensions
How do I contact them?
Via Ask Us or Web: intranet.ecu.edu.au/student/support/student-connect
studentconnect@ecu.edu.
au 43Help Guide
Student Guild
What is this?
The Student Guild is run
by students for students.
They ensure that
University Administration
is aware of student
concerns and issues.
What can they help
with?
• Guidance through an
appeal process
• Help resolve
grievances
• Support you if accused
of academic
misconduct
How do I contact them?
Visit
ecuguild.org.au/contact Web: ecuguild.org.au
and complete the web
form 44Help Guide
Visa Conditions
• 40 hour per fortnight work limitation
• Maintain registered course enrolment including satisfactory course progress
• Must have sufficient funds for study and living costs
• Maintain health insurance (OSHC)
• Maintain schooling for independent children
• Notify ECU of change of address within 7 days
45Help Guide
Study and Enrolment
• Course complete with your CoE timeframe
• Reduced study loads must be approved by a Student Connect Officer
• You may enrol in online units if:
- You enrol in at least one on-campus unit per semester
- Your online units do not exceed 25% of the remaining total credit points required for your course
completion
• To calculate the amount of online units you can study:
- Eg. Total course credit points = 360
- 25% of 360 = 90 credit points can be studied online
46Tax in
Australia What is Tax?
Tax is the money that governments collect from people and businesses to pay for services to the
community eg. hospitals, schools and roads.
In Australia, everyone pays their fair share of tax, individuals and business.
As an Australia resident:
- you must declare all income you earned anywhere in the world on your tax return
- you’re entitled to the tax-free threshold – this means there is no tax on your income up to a
$18,200
- you'll generally pay the Medicare levy.
- the more money you earn the more tax you pay
Australian residents with a tax file number generally pay a lower rate of tax than foreign residents.
47Tax in
Australia Tax Rates
These rates apply to individuals who are Australian residents for tax purposes.
These rates are for the 2017-18 year and apply from 1 July 2017
Taxable income Tax on this income
0 – $18,200 Nil
$18,201 – $37,000 19c for each $1 over $18,200
$37,001 – $87,000 $3,572 plus 32.5c for each $1 over $37,000
$87,001 – $180,000 $19,822 plus 37c for each $1 over $87,000
$180,001 and over $54,232 plus 45c for each $1 over $180,000
The above rates do not include the:
• Medicare levy of 2%
• Temporary Budget Repair Levy; this levy is payable at a rate of 2% for taxable incomes over
$180,000.
48Tax in
Australia Cash in Hand
When people of businesses deliberately hide income to avoid paying tax it’s called the cash and hidden
economy and it’s not fair. When transactions go unrecorded it means there are less funds for important
community services.
If you are paid wages in cash, this could mean:
• You are being paid less than the correct award wages
• You could end up with a large tax bill because your employer has not taken tax out of your pay
• You may be missing out on being paid super
• You may not be covered by workers compensation insurance
If you are being paid your wages in cash, you should:
• Declare the cash as income when you lodge your tax return
• Still receive a pay slip showing all of your earnings and the amount of tax taken out
• Receive a payment summary at the end of the year which sets out your full earnings of the year and
how much tax has been deducted
• Check with your employer that you are receiving super contributions
49Tax in
Australia Superannuation
Superannuation or “Super” is money you set aside during your working life to provide an income to live
on when you retire from work. You must leave your super in a super fund until you either read a
minimum age or meet strict requirements set by the government.
Super is important for you because the more super you accumulate during your working life, the higher
your standard of living will be in retirement. In general, most Australians would like to have a higher
income in retirement than that offered by the government age pension. Over time, the age pension will
provide a basic safety net for older Australians, which will be supplemented or even replaced by the
income generated from their superannuation.
50Tax in
Australia Tax File Number
• If you start earning money, you will need a tax file number (TFN), a unique number issued by the
Australia Taxation Office (ATO) to identify you for tax purposes. You will need this to:
- To lodge your tax return
- To apply for Centrelink payments while you study or look for work
- To ensure you pay the correct amount of tax.
In Australia, when you earn any income from salary or wages (or other sources), you are required to pay
tax on this income. Once Australian residents earn over a certain amount in a given year (the “tax-free
threshold”, currently $18,200), their employer is obliged to take, or “withhold” this tax out of their pay
and send this to the Tax Office regularly.
When this happens, your TFN is used to record how much you’ve earned, and how much tax your
employer has taken from your pay, to ensure that you pay the correct amount of tax. You don’t have to
have a TFN, but if you don’t give your employer your TFN within 28 days of starting a job then they may
have to withhold 49% of your pay as tax, and this means you are paying too much!
51Tax in
Australia Tax File Number
You can get your TFN is by completing an online application form and taking this to your nearest
participating Australia Post outlet.
You can apply for a TFN through a free service by the Australia Post if you:
• are an Australian resident (for tax purposes)
• can attend an interview at a participating Australia Post outlet, and
• can present your identity documents at the interview.
If you're unable to use the Australia Post service you can apply in person at an Australian Taxation
Office shopfront or you can apply by post.
If you are not an Australian resident but have either:
• a valid permanent migrant visa
• a valid overseas student visa, or
• a valid visa allowing you to stay in Australia indefinitely
then there is a separate online application form. Just go to the Tax Office web-site as well go to
ab.gov.au/TFN. If you need more information, visit your nearest ATO shopfront, phone 13 28 61 or the
Translating and Interpreting Service on 13 14 50.
52Tax in
Australia Tax File Number
Your TFN is an important part of confirming your identity. Keep it secure – in the wrong hands, it could
be used to commit fraud.
Only some people and organisations can ask for your TFN. The most common are:
Employers: after you commence work so that they can withhold the correct amount of tax from your
pay.
Universities will need your TFN if you want to apply for a higher education loan to defer your fees.
Centrelink require your TFN if you want to apply for government benefits while you look for work.
Banks may ask for your TFN when you open an account so they don’t have to take extra tax out of the
interest you earn on your savings.
Super funds: Your employer may need to pay contributions to a superannuation fund on your behalf,
quoting your TFN to the superannuation fund. Your super fund will also need your TFN if you want to
make personal contributions into your fund.
Tax agents: If you use a tax agent to prepare your tax return then they will need your TFN.
If you think your TFN has been lost, stolen or accessed by an unauthorised third party, contact
the ATO as soon as possible, on 1800 467 033 between 8.00am and 6.00pm, Monday to Friday.
53Tax in
Australia Tax Return
If you had tax taken from any income you received during the financial year, you will need to lodge a tax
return. A tax return is the document used to inform the Tax Office how much income you earned and any
tax deductions or tax offsets you are claiming for the financial year. The financial year ends on the 30th
of June and, unless you are using a tax agent, you have until the 31st of October to lodge your return.
Options available for you to lodge your tax return are:
• online using myTax
• free help with a Tax Help Volunteer, or
• Registered Tax Agent
To lodge your tax return you will need the following information:
• details of any income you earned in the last financial year
• details of any deductions you are eligible to claim
You can look at the ATO web-site for some examples of the types of things you can claim for.
54Tax in
Australia Tax Help
If you need help with tax in Australia, you can
connect with the tax office:
Personal tax enquiries 13 28 61
Translating and Interpreting Service 13 14
50
ato.gov.au/otherlanguages
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