Ibec Training 2018 - TLCTraining Learning Coaching 2018
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Ibec Training 2018
www.ibectraining.ie
TLC
Give your Business a little
Training Learning Coaching
Ibec Training 2018
8 PAGER 2018:Layout 1 23/10/2017 09:51 Page 1
About us
Experience
Innovative portfolio
Industry knowledge
Experiential learning
Our distinctive approach helps managers solve business
challenges through real case studies and project work
A proven record
We help over 3,850 managers annually to improve their performance,
leadership and management skills
Networking
Accreditation
8 PAGER 2018:Layout 1 23/10/2017 09:51 Page 2
Our offer
We advise companies every day, so we understand what
is really going on in Irish business, and that informs all of
our learning and development programmes.
We run accredited programmes, short courses and open programmes
in the following critical areas of your business:
Business Management
and Finance and Executive
Development
Occupational Employment
Health and Law
Safety
Industrial
Relations8 PAGER 2018:Layout 1 23/10/2017 09:51 Page 3
Management and Occupational Health
Executive Development and Safety
Why? Why?
Learning and growth counts when Health and Safety matters on a personal
managing people and organisational level
How? How?
Choose from 1 to 12 day DIT accredited Choose from our 1 to 12 day DIT accredited
programmes and short courses in performance programmes and short courses that inform
management, communications and managers of the law and enables them to
influencing skills put into practice the critical elements of
health and safety best practice at work
Programmes include real case examples,
lessons from case law, project work, Who?
personality profiling and problem clinics Managers, safety officers and safety
representatives
Who?
All those who manage others
Business and Finance
Employment Law Why?
Improve business performance and strategy
Why?
Getting it wrong is not an option. Managers How?
need to be up to date on all aspects of the law Features 1 to 2 days short courses that
develop practical skills in strategic and
How? financial planning
Choose from 1 to 12 day DIT accredited
programmes and short courses delivered Who?
by Ibec solicitors and IRHR advisors with All managers and those responsible for
real experience advising and representing driving the business
companies on IR and employment law
Who?
All people managers
Industrial Relations
Why?
Good IR is vital to every business from a
morale and productivity perspective
How?
Choose from 1 to 12 day DIT accredited
programmes and short courses delivered
by experienced IRHR advisors with real
experience advising and representing
companies on IR and employment law
Includes access to the 3rd party institutions
Who?
Managers who want to learn how to be
excellent when managing IR8 PAGER 2018:Layout 1 23/10/2017 09:51 Page 4
You can always
judge a business
organisation by the
companies it keeps
Ibec's clients for training
and development include:8 PAGER 2018:Layout 1 23/10/2017 09:51 Page 5
Option 1 Option 2
Create your own Choose one of ours
Jenny Hayes
Head of Ibec Training
telephone (01) 605 1613
e-mail jenny.hayes@ibec.ie
Ann Maloney
Training Administrator
telephone (01) 605 1541
e-mail ann.maloney@ibec.ie
“ "The training went really well and the group got a huge
amount out of it. The facilitator was a brilliant guide to the
group. The latest group are already loving the course."
Colm Molloy, Director of HR, Storm Technology
In Company Training8 PAGER 2018:Layout 1 23/10/2017 09:51 Page 6
Ibec
Management
Training
in numbers
Our Graduates
3,850 managers trained annually
550 graduates from accredited programmes
Our Programmes
380 in-company programmes delivered annually
25 accredited open training courses available
280 open and short training courses available
About us
27 years training managers
70 highly qualified facilitators
12 years with ISO accreditation8 PAGER 2018:Layout 1 23/10/2017 09:51 Page 7
8 PAGER 2018:Layout 1 23/10/2017 10:25 Page 1
Stay informed
Visit our training website for all up to date
information on courses, accreditation and events.
All courses can be booked online for your
convenience. We are also happy to discuss
your needs directly and in person.
www.ibectraining.ieMT 18 WITH CONTENTS.qxd:Layout 1 20/10/2017 10:23 Page 1
Management Development Programmes
12 Day
- Ibec / DIT Diploma in Management............................................................................................................................... 06
- Ibec / DIT Diploma in Human Resource Management.................................................................................................. 06
- Ibec / DIT Diploma in Coaching..................................................................................................................................... 07
- Ibec / DIT Diploma in Leadership................................................................................................................................... 07
7 Day
- Ibec / DIT Certificate in Human Resources.................................................................................................................... 08
- Foundations in Human Resources................................................................................................................................. 08
4 Day
- Ibec / DIT Managing People Skills................................................................................................................................. 09
- Ibec / DIT Managing People Programme....................................................................................................................... 09
2 Day
- Foundations in Management......................................................................................................................................... 10
- Resolving Conflict Effectively......................................................................................................................................... 10
- Train the Trainer.............................................................................................................................................................. 11
- Powerful Presence Programme - Top Level Performance............................................................................................. 11
1 Day
- Project Management...................................................................................................................................................... 12
- Performance Management and Appraisal Skills............................................................................................................ 12
- Powerful Performance Conversations........................................................................................................................... 13
- Getting Engaged - Leading for Engagement and Results............................................................................................. 13
- Powerful Presence Programme..................................................................................................................................... 14
- Facilitation Skills............................................................................................................................................................ 14
- Manage Your Time Effectively........................................................................................................................................ 15
- Effective Presentation Skills........................................................................................................................................... 15
- Influencing Skills and Personal Impact Programme...................................................................................................... 16
- Competency Based Interviewing Skills.......................................................................................................................... 16
- Critical Conversations.................................................................................................................................................... 17
- Managing Learning and Development........................................................................................................................... 17
- Mindfulness for Managers............................................................................................................................................. 18
- Successful Organisational Change................................................................................................................................ 18
- Coaching Skills for Line Managers................................................................................................................................ 19
- Leading with Emotional Intelligence.............................................................................................................................. 19
- On Line Foundations in Management............................................................................................................................ 20
Employment Law Programmes
12 Day
- Ibec / DIT Diploma in Employment Law....................................................................................................................... 22
7 Day
- Ibec / DIT Certificate in Employment Law.................................................................................................................... 22
2 Day
Foundations in Employment Law.................................................................................................................................... 23
1 Day
- Employment Law Discipline and Dismissals................................................................................................................. 23
- Employment Law Update.............................................................................................................................................. 24
- Employment Law in Ireland for UK Companies............................................................................................................. 24
- Bullying and Harassment, Support Contact Person..................................................................................................... 25
- Dealing With and Investigating Bullying & Harassment Complaints............................................................................. 25
Industrial Relations Programmes
12 Day
- Ibec / DIT Diploma in Industrial Relations.................................................................................................................... 27
7 Day
- Ibec / DIT Certificate in Industrial Relations.................................................................................................................. 27
12 Day
- Ibec / DIT Diploma in Mediation Skills.......................................................................................................................... 28
6 Day
- Ibec / MII Certificate in Mediation Skills........................................................................................................................ 28
2 Day
- Conducting Investigations within the Workplace.......................................................................................................... 29
- Mediation Skills............................................................................................................................................................. 29MT 18 WITH CONTENTS.qxd:Layout 1 23/10/2017 08:53 Page 1
Business and Finance Programmes
2 Day
- Understanding Finance................................................................................................................................................. 31
1 Day
- Developing and Implementing Strategy........................................................................................................................ 31
- Finance and Accounting Made Easy............................................................................................................................. 32
Half Day
- Corporate Governance.................................................................................................................................................. 32
OHS
Certificate and Diploma Programmes
12 Day
Diploma in OHS............................................................................................................................................................... 34
7 Day
Certificate in OHS............................................................................................................................................................ 34
OHS Development Programmes
Managing Safety.............................................................................................................................................................. 36
Safety Officer and Co-ordinator....................................................................................................................................... 36
Safety Representatives.................................................................................................................................................... 37
Foundations in Occupational Health and Safety for HR Managers................................................................................. 37
Safety Awareness for Managers...................................................................................................................................... 38
Incident Investigation....................................................................................................................................................... 38
Fire Safety and Manual Handling
Fire Safety and Emergency Preparedness....................................................................................................................... 40
Fire Warden Training........................................................................................................................................................ 40
Manual Handling Instructor and Assessor – QQI Accredited............................................................................................... 41
Manual Handling Instructor and Assessor Refresher ..................................................................................................... 41
First Aid Programmes
First Aid Response – PHECC Accredited................................................................................................................................................................. 43
First Aid Response Refresher – PHECC Accredited............................................................................................................... ...................... 43
OHS Workshop Themes
Risk Assessment ……………………….. ......................................................................................................................... 45
DSE/VDU Risk Assessor …………………........................................................................................................................ 45
Stress & Occupational Health & Safety……………......................................................................................................... 46
Pregnant Employee Risk Assessor…………………......................................................................................................... 46
Ibec Customised Training Delivered In-Company
If you would like to discuss any of the programmes in more detail, please contact:
Jenny Hayes on 6051613 / jenny.hayes@ibec.ie or
Ann Maloney on 6051541 / ann.maloney@ibec.ieMT 18 WITH CONTENTS.qxd:Layout 1 20/10/2017 10:23 Page 3
Ibec Training
www.ibectraining.ie
Management
Development
Programmes 2018
“ Excellent insight & pathway to business coaching.
Great class dynamic set up and fostered by the trainer.
The logic and flow of the course enabled me to get a
fantastic understanding of business coaching. The
shared learning within the class group was
also fantastic."
Rory O Hare, Acquisition Manager, VHI
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12 12
DAY
DAY
DIPLOMA IN DIPLOMA IN
MANAGEMENT HUMAN RESOURCE MANAGEMENT
DIT Special Purpose Award - Level 6 on the NFQ (20 ECTS) DIT Special Purpose Award - Level 6 on the NFQ (20 ECTS)
OBJECTIVES OBJECTIVES
The main objective of Ibec/DIT’s Diploma in Management The main objective of Ibec/DIT’s Diploma in HRM programme
programme is to give participants a comprehensive knowl- is to give participants a comprehensive knowledge and practical
edge and practical understanding of the whole area of manag- understanding of the whole area of HRM, ensuring both
ing people in organisations, ensuring both competence and competence and confidence in this area are developed.
confidence in this area are developed. The programme will
give participants the opportunity to learn more about their This course is designed to give participants an understanding
own management style, how best to lead and motivate others of strategic management, employee engagement, talent manage-
and best practice in this area. ment, change management and performance management.
CONTENT INCLUDES: CONTENT INCLUDES:
Module 1 Module 1
Organisational Behaviour Overview of HRM
Communications in Organisations Leadership and Employee Engagement
Performance Management Talent Management and Competency Modelling
Corporate Leadership OD and Change Management
Strategic Management Strategic Learning and Development, Succession and
Module 2 Module 3 Performance Management
Finance Employment Law Module 2
Employment Law
WHO SHOULD ATTEND?
This diploma is aimed at participants who are looking for an in
WHO SHOULD ATTEND?
depth knowledge and understanding of the whole area of This diploma is aimed at participants who are looking for an in
managing people at work. depth knowledge and understanding of the whole area of
HRM in practice.
FEEDBACK
“Great teachers who really understand the areas being FEEDBACK
covered. A high level overview of all main topics in an
"The trainer was excellent. The practical nature of it really
easy to understand language”
appealed to me as it is not only academic learning."
Jamie Davin, Cyber Security Architect, Integrity 360
Roisin Egan, Coordinator, Tullamore SCP
RATE PER PARTICIPANT: €2900 | NON-MEMBERS €3300 RATE PER PARTICIPANT: €2900 | NON-MEMBERS €3300
DATES AND LOCATIONS - THIS IS A 12 DAY COURSE DATES AND LOCATIONS - THIS IS A 12 DAY COURSE
Dublin: Apr 10, 24, May 8, 22, Jun 5, 19, Jul 3, Dublin: Mar 23, Apr 20, May 18, Jun 1, 15, 29,
Sep 11, 25, Oct 9, 23, Nov 6, 2018 Sep 7, 21, Oct 5, 19, Nov 16, 30, 2018
Dublin: Oct 22, Nov 5, 19, Dec 3, 2018, Dublin: Sep 25, Oct 9, 23, Nov 13, 27, Dec 11, 2018
Jan 14, 28, Feb 11, 25, Mar 11, 25, Jan 22, Feb 12, 26, Mar 12, Apr 2, 30, 2019
Apr 8, 29, 2019 Cork: Mar 20, Apr 17, May 1, 15, 29, Jun 12, Sep 4, 18,
Donegal: Sep 19, 20, Oct 10, 11, Nov 7, 8, Dec 5, 6, 2018, Oct 2, 16, Nov 6, 20, 2018
Jan 9, 10, Feb 6, 7, 2019
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DAY
DIPLOMA IN COACHING DIPLOMA IN LEADERSHIP
DIT Special Purpose Award - Level 8 on the NFQ (20 ECTS) DIT Special Purpose Award - Level 8 on the NFQ (20 ECTS)
OBJECTIVES OBJECTIVES
The primary objective of the Diploma in Business Coaching The primary objective of the Diploma in Leadership Programme
is to facilitate the development of business coaches who can is to ensure you become an effective leader in your organisation.
apply a range of practical coaching and management skills This programme will teach you the skills you need to lead
in the workplace. It will enable you to become an effective yourself and others. It will help you develop your understanding
business coach with a range of skills, confidence and of the different styles of leadership as well as determining your
competence in this vital area. This programme will enhance style and it`s effectiveness. It will enable you to develop the
your coaching competence and self confidence in practising strategies that capitalise on your strengths and overcome
these skills in the context of your own career. any weaknesses for yourself and your business.
CONTENT INCLUDES: CONTENT INCLUDES:
Coaching and Management Models and Theories Self Awareness
Coaching Skills and the Psychology of Behaviour Leadership
Self Awareness, Understanding Others and Interpersonal Skills
Personality Profiling Strategy and the Environment
Performance Management Planning
The Change Process, Organisational Behaviour
and Performance Management
3 Individual coaching sessions with a highly experienced
WHO SHOULD ATTEND?
coach and a Personality Profile Assessment The programme is designed to meet the needs of those
leading teams or departments in the organisation. Those
WHO SHOULD ATTEND? attending should currently occupy leadership roles or expect
to move into leadership positions where they are responsible
This Diploma is designed to meet the needs of all levels of for others within the team or organisation.
management and is aimed at developing your knowledge as a
coach, as well as interpersonal skills in this critical area of
FEEDBACK
business. Those attending should currently hold managerial
roles or expect to move into managerial positions where they “The course was very beneficial and was delivered in a
will be responsible for coaching others. very informative and practical manner for the professional
working environment”
FEEDBACK Ciaran Cuddy, Managing Director,
Klasmann-Deilmann Ireland Limited
"The opportunity to hone skills in a safe environment is invaluable.
The opportunity to learn/refine coaching is worthwhile whatever
your role. " Bernard Kennedy, Head of Marketing,
Mundipharma pharmaceuticals
RATE PER PARTICIPANT: €3200 | NON-MEMBERS €3500 RATE PER PARTICIPANT: €3200 | NON-MEMBERS €3500
DATES AND LOCATIONS - THIS IS A 12 DAY COURSE DATES AND LOCATIONS - THIS IS A 12 DAY COURSE
Dublin: Mar 28, Apr 11, 25, May 9, 23, Dublin: Mar 6, 20, Apr 3, 17, May 1, 15, Jun 12, Sep 18,
Jun 6, 20, Sep 12, 26, Oct 17, 31, Nov 14, 2018 Oct 2, 16, Nov 6, 20, 2018
Dublin: Oct 8, 22, Nov 12, 26, Dec 10, 2018, Dublin: Sep 5, 19, Oct 3, 17, Nov 7, 21, Dec 5, 2018,
Jan 7, 21, Feb 18, Mar 4, 18, Apr 15, 29, 2019 Jan 23, Feb 6, 20, March 6, 20, 2019
Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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DAY
DAY
CERTIFICATE IN NEW: FOUNDATIONS IN
HUMAN RESOURCES HUMAN RESOURCES
DIT Special Purpose Award - Level 6 on the NFQ (10 ECTS)
OBJECTIVES OBJECTIVES
The purpose of this programme is to build the confidence and This programme aims to give those working in the area of
competence of those working in HR or managing people at Human Resources (HR) or moving into HR, a range of
work. It gives participants detailed knowledge and practical practical insights, approaches and techniques to use in
experience in a range of HRM areas. areas such as Strategic HRM, Performance Management,
Employment Law and Industrial Relations. The benefits of a
Participants will develop skills for dealing with strategic HRM strong Talent Management approach and developing a
as well as gaining practical tools and techniques in HR comprehensive learning and development process, ensuring
practices. On completion of the course, participants will know the rewards system in place suits the needs of all your
how to develop and maintain excellent employee relations, employees, will also be highlighted.
deal with queries in this area from within the organisation and
recognise how to retain and develop the best people through CONTENT INCLUDES:
the implementation of excellent HRM strategies and practices.
Human Resource Management
CONTENT INCLUDES: Strategic Human Resource Management
Performance Management
Strategic HRM
Industrial Relations
Employee Relations
Talent Management
Introduction to Employment Law
Selection and Staffing Employment Law
Performance Management Employee Engagement
Training and Development Change Management
WHO SHOULD ATTEND? WHO SHOULD ATTEND?
Managers and those who are new to the role of HRM and who Managers and those who are new to the role of HRM and who
want to develop their skills and knowledge in this area. want to develop their personal skills in this area.
FEEDBACK
“Excellent course; very enjoyable
and relevant. I could apply learning
from every session into my job.”
Catherine Petherbridge, Finance/ Hr Manager, RKD
RATE PER PARTICIPANT: €2400 | NON-MEMBERS €2600 RATE PER PARTICIPANT: €800 | NON-MEMBERS €900
DATES AND LOCATIONS - THIS IS A 7 DAY COURSE DATES AND LOCATIONS - THIS IS A 2 DAY COURSE
Dublin: Feb 19, 26, Mar 5, 12, Apr 9, 16, 23, 2018 Dublin: Feb 13, 14, 2018
Dublin: Oct 1, 8, 15, 22, Nov 5, 12, 26, 2018 Dublin: Sep 13, 14, 2018
Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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4
DAY
4
DAY
MANAGING MANAGING
PEOPLE SKILLS PEOPLE PROGRAMME
DIT Special Purpose Award – Level 6 on the NFQ (5 ECTS) DIT Special Purpose Award – Level 6 on the NFQ (5 ECTS)
OBJECTIVES OBJECTIVES
Participants will gain a greater understanding of their This is Ibec’s most successful and longest-running programme
management style and its impact on those they manage, as for front line and middle level managers. It provides the
well as building skills to manage themselves and their teams. essential skills and knowledge to manage people at work.
CONTENT INCLUDES: CONTENT INCLUDES:
The self-aware leader Leadership
Personality profiling and emotional intelligence Communication and interpersonal skills
Managing your own and others performance Assertiveness and conflict resolution
Planning cascade: strategy to action Employment law and industrial relations
Managing difficult people Grievance and disciplinary procedures
Getting your point across Feedback and coaching
Effective team building Motivation
Managing meetings Negotiating for success
Presentation skills Employment of staff
Understanding other’s behaviour
WHO SHOULD ATTEND?
WHO SHOULD ATTEND?
Front line and middle level managers who wish to make a
Front and middle level managers with responsibility for more effective contribution to the organisation
managing others.
FEEDBACK
FEEDBACK
‘We engaged with Ibec to design a programme for our Line
"Ibec's development programme
Managers that not only gave them the skills to perform their
people management skills more effectively but also to provide
for all our line managers was a
them with an accredited programme. The programme hit the
mark fully on both levels as it gave the tools to help manage
success, with the DIT certification
themselves and their teams better but also gave them the awarded to participants reflecting
accreditation for their efforts.’
Colm Molloy, Director of HR, Storm Technology
the quality of the training."
Enda Doherty, Manager HR, Pobal
RATE PER PARTICIPANT: €1900 | NON-MEMBERS €2100 RATE PER PARTICIPANT: €1900 | NON-MEMBERS €2100
DATES AND LOCATIONS - THIS IS A 4 DAY COURSE DATES AND LOCATIONS - THIS IS A 4 DAY COURSE
Dublin: Mar 20, 21, 27, 28, 2018 Dublin: Feb: 15, 16, 22, 23, 2018
Dublin: May 10, 11, 17, 18, 2018 Dublin: Mar 22, 23, 29, 30, 2018
Dublin: Jun 5, 6, 12, 13, 2018 Dublin: Apr 18, 19, 25, 26, 2018
Dublin: Aug 15, 16, 22, 23, 2018 Dublin: May 3, 4, 10, 11, 2018
Dublin: Sep 18, 19, 25, 26, 2018 Dublin: Jun 21, 22, 28, 29, 2018
Dublin: Oct 23, 24, 30, 31, 2018 Dublin: Jul 19, 20, 26, 27, 2018
Dublin: Sep 20, 21, 27, 28, 2018
Limerick: Apr 17, 18, 24, 25, 2018
Donegal: Apr 19, 20, 26, 27, 2018
Donegal: Nov 13, 14, 20, 21, 2018 Limerick: Jun 7, 8, 14, 15, 2018
Waterford: Oct 18, 19, 25, 26, 2018
Galway: Nov 22, 23, 29, 30, 2018
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DAY
2
DAY
FOUNDATIONS IN RESOLVING CONFLICT
MANAGEMENT EFFECTIVELY
OBJECTIVES OBJECTIVES
This programme aims to give managers, or those moving into This programme is designed to improve your personal skills
management roles, the fundamental skills of effective by giving you an insight into how others may view your style
management. The programme will explain different leadership and approach. It teaches a range of practical skills to deal
and communication styles and give participants tips on how to with conflict effectively.
deal with challenging people.
CONTENT INCLUDES:
CONTENT INCLUDES:
Communications from a new angle
The role of the manager Communicating with others
Action-centred leadership Understanding others
Effective feedback Learning how to reduce conflict
Motivating the team Practical methods of conflict resolution
Dealing with disciplinary issues Building your confidence and competence
Handling grievances effectively Practical tools and techniques
Handling conflict
Personal action plans WHO SHOULD ATTEND?
Managers keen to improve their communications with staff
WHO SHOULD ATTEND? and who want to build on their own skills in this area.
Those who are new to the role of managing others.
FEEDBACK
FEEDBACK
"Very good content and
“Excellent introduction very well delivered."
to management.” Eddie Rankin, Dublin Airport
Gary Malone, Senior Accountant, Ancestry.com
RATE PER PARTICIPANT: €800 | NON-MEMBERS €900 RATE PER PARTICIPANT: €800 | NON-MEMBERS €900
DATES AND LOCATIONS - THIS IS A 2 DAY COURSE DATES AND LOCATIONS - THIS IS A 2 DAY COURSE
Dublin: Feb 28, Mar 1, 2018 Dublin: Apr 5, 6, 2018
Dublin: May 2, 3, 2018 Dublin: Jun 7, 8, 2018
Dublin: Jul 4, 5, 2018 Dublin: Oct 11, 12, 2018
Dublin: Sep 26, 27, 2018 Dublin: Nov 22, 23, 2018
Dublin: Oct 24, 25, 2018 Donegal: Sep 13, 14, 2018
Dublin: Nov 21, 22, 2018 Galway: Nov 15, 16, 2018
Galway: Apr 11, 12, 2018
Limerick: Jun 18, 19, 2018
Donegal: Oct 1, 2, 2018
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DAY
1
DAY
TRAIN THE TRAINER POWERFUL
PROGRAMME PRESENCE PROGRAMME
OBJECTIVES OBJECTIVES
This practical programme will provide participants with the The Powerful Presence programme is designed to enable
skills and techniques required to deliver effective training participants to harness the full potential power of their
within their organisations. The focus is on developing an presence, both verbal and non-verbal. In doing so, you will
essential toolkit to make you an outstanding trainer. maximise your personal impact and the effectiveness of your
communication. A high performance team is always the result
CONTENT INCLUDES: of inspirational leadership and confident team members.
Your transformation into a leader who communicates, leads
Identifying where and when training is required and inspires with agility begins here.
Designing, planning and delivering appropriate training
The principles of learning applied to training CONTENT INCLUDES:
Monitoring and corrective coaching Develop and elicit confidence with powerful Presence
and Voice
Using visual aids effectively
Listen effectively with empathetic equality
Tips to ensuring your training is outstanding Communicate with clarity, gravitas and humanity
Ignite the energy of your team and colleagues with
WHO SHOULD ATTEND? your personal impact
Deliver prepared presentations with ease
Those who are involved in training delivery and who want to Have access to a tool kit to bring to your daily interactions
develop their skills, style and confidence. Bring your communications to a new level of impact
Learn the skill of impromptu speaking
FEEDBACK
WHO SHOULD ATTEND?
“Informative, interesting, very Those wishing to improve their influencing skills so that they
worthwhile and was delivered can get the most out of all their interpersonal relationships
at work.
excellently. The course was
above all, brilliant. FEEDBACK
Antoinette O' Keeffe, Macedonia Liason Officer,
Indaver Ireland Ltd "Did exactly what it promised to
do and more."
Mary White, Practice Manager, Hanna Moore & Curley
RATE PER PARTICIPANT: €800 | NON-MEMBERS €900 RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A 2 DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: May 23, 24, 2018 Dublin: Apr 12, 2018
Dublin: Nov 7, 8, 2018 Dublin: Jun 21, 2018
Dublin: Oct 25, 2018
Dublin: Nov 22, 2018
Cork: Sep 13, 2018
Waterford: Nov 8, 2018
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DAY
1
DAY
PROJECT PERFORMANCE MANAGEMENT
MANAGEMENT AND APPRAISAL SKILLS
OBJECTIVES OBJECTIVES
This interactive programme is designed to deliver the necessary This programme is designed to assist managers with
skills to successfully manage a project from inception to performance appraisals and the performance management
completion. Participants will gain a wealth of knowledge in process. Participants will learn the necessary skills to carry
the essentials of project management. out this management function efficiently, effectively and
with confidence.
CONTENT INCLUDES:
CONTENT INCLUDES:
Recognising the characteristics of a project
Managing performance and the employee lifecycle
Identifying the life cycle and phases of a project
Aligned performance management
Taking action at each stage of a project
The role of managers in performance management
Key communication and interpersonal skills
Objectives and benefits of an effective performance
Assertiveness and interpersonal effectiveness
appraisal system
Ensuring deadlines are agreed and met
Managing the appraisal interview – preparation,
Delivering results every time structure, style
Key communication skills in performance management
WHO SHOULD ATTEND?
Deliveringfeedback to others and dealing with
All managers who want to develop excellent project challenging people
management skills that really make a difference. Questions for appraisals
Managing poor and high performers
FEEDBACK
“Very informative and interesting. WHO SHOULD ATTEND?
Tutor held the focus of the group Managers required to carry out performance appraisals
and manage the performance of their teams.
very well. Helped me to better
understand the importance of the FEEDBACK
structures of project management.” "Excellent course.
John Sheehan, Facilities Supervisor, Rigid Containers Very well delivered."
Ann Flynn, Office Manager, O`Dwyer Safety Services
RATE PER PARTICIPANT: €385 | NON-MEMBERS €425 RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A 1 DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: Apr 17, 2018 Dublin: Feb 21, 2018
Dublin: Jul 19, 2018 Dublin: Apr 18, 2018
Dublin: Sep 11, 2018 Dublin: Jun 20, 2018
Dublin: Sep 12, 2018
Dublin: Nov 21, 2018
Cork: Apr 11, 2018
Limerick: May 16, 2018
Galway: Jun 13, 2018
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1
DAY
1
DAY
POWERFUL GETTING ENGAGED -
PERFORMANCE CONVERSATIONS LEADING FOR ENGAGEMENT
AND RESULTS
OBJECTIVES OBJECTIVES
Powerful performance conversations (PPC) is aimed at This programme focuses on giving participants the critical
anyone responsible for the performance of others. The skills and knowledge to ensure levels of engagement are kept
programme is highly interactive and practical, focusing on as high as possible within the team or throughout the
having tough conversations, to ensure you get the best from organisation. Participants will go away with a range of
each person in the team. The programme involves a high practical tips, techniques, best practice examples and policies
degree of skills practice. and procedures that really work in the area of performance
management.
CONTENT INCLUDES:
CONTENT INCLUDES:
Creatinga climate conducive to productive
performance conversations Research and best practice in employee engagement
Characteristics of a PPC Engagement at different levels
Types and opportunities Your role as a leader
PPCs in action Managing your thinking, mood and behaviour
Preparing for, structuring and following up a PPC Communication and its link to performance
Tips for difficult conversations Policies, practices, competencies and measurements
Relationship building Rewards and their value
3 C’s – Communication, Clarity & Commitment Devising your own engagement toolkit
Powerful questions
Better conversations for better results WHO SHOULD ATTEND?
All managers with responsibility for people management and
WHO SHOULD ATTEND? those interested in getting the very best from their teams.
This programme is designed for anyone with responsibility for
the performance of others at work.
It helped me remember tips and ways
FEEDBACK
to work on performance conversations.
Hope to share tips I have learned."
Jackie French, Primark
RATE PER PARTICIPANT: €385 | NON-MEMBERS €425 RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A 1 DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: Apr 19, 2018 Dublin: Apr 18, 2018
Dublin: Jun 7, 2018 Dublin: Sep 19, 2018
Dublin: Sep 20, 2018 Dublin: Nov 21, 2018
Donegal: May 24, 2018
Cork: Oct 25, 2018
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1
DAY
2
DAY
FACILITATION NEW: POWERFUL
SKILLS PRESENCE PROGRAMME
OBJECTIVES OBJECTIVES
This programme is designed to provide a comprehensive Your heightened level of personal presence is brought to a
grounding in the development of excellent facilitation skills. practical application in all your professional life. We unpack the
Participants will gain sufficient knowledge and practical skills elements of what makes a powerful presentation, a compelling
to design and run high-quality facilitated workshops and speech or a successful pitch.
meetings, ensuring they achieve successful outcomes in a
timely manner.
CONTENT INCLUDES:
CONTENT INCLUDES: Using tools such as storytelling for business, we learn to
get to the heart of the message planting a clear idea in
What is facilitation? the minds of your listeners
Profile, role and skills of a facilitator We explore the most effective and successful ways to
prepare and deliver communication that influences, moves
Conducting a facilitated session
and connects with diverse and specific audiences
How groups work We learn to use visual aids effectively, shifting our
Developing focused questions dependence on slides to finding unique ways to
communicate with powerful presence and leadership impact
Identifying a facilitation methodology to match the situation
Modes and techniques of facilitation
WHO SHOULD ATTEND?
Skills practice
If you are a leader or aspire to lead, then this workshop is for
you. Equally, if you are challenged with being seen or heard,
WHO SHOULD ATTEND? this is an opportunity to develop your voice and confidence.
This programme is suitable for anyone who wants to radically
improve the quality and effectiveness of workshops, meetings,
change programmes or other such key interventions in their
organisations. In particular it is suitable for Change Managers,
Team Leaders, Project Managers, HR and L&D Managers.
FEEDBACK
Brings life experiences to the
programme that are meaningful.
Skill set for facilitation will
definitely help."
Jackie Kirrane, Galway Clinic
RATE PER PARTICIPANT: €385 | NON-MEMBERS €425 RATE PER PARTICIPANT: €800 | NON-MEMBERS €900
DATES AND LOCATIONS - THIS IS A 1 DAY COURSE DATES AND LOCATIONS - THIS IS A 2 DAY COURSE
Dublin: Apr 26, 2018 Dublin: Mar 27, 28, 2018
Dublin: Oct 11, 2018 Dublin: Sep 11, 12, 2018
Limerick: May 8, 9, 2018
Galway: Oct 9, 10, 2018
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1
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MANAGE EFFECTIVE
YOUR TIME EFFECTIVELY PRESENTATION SKILLS
OBJECTIVES OBJECTIVES
This programme will help you prioritise your work effectively and Making effective presentations is a vital management skill.
become more productive and efficient. You will learn to become This effective presentation skills programme will enable you
more proactive in how you organise your time, and to take con- to develop your personal communication skills, gaining more
trol of your life at work. confidence in the delivery of prepared presentations and
impromptu speaking.
CONTENT INCLUDES:
CONTENT INCLUDES:
How to ensure your business goals become part of
your ‘to-do’ list Make an impact
Develop your planning skills Control your nerves
Solutions to time stealers Speak with clarity and conviction
Manage your professional working relationships Relate to your audience
How to do the right task, at the right time Prepare and design effective presentations
How and what to delegate Develop your personal style
How to say no Involve the group
Take back control Deal with challenging participants
Build your confidence
WHO SHOULD ATTEND? Recognise your personal strengths as a presenter
All those who want to become more effective managers of
their own time, ensuring priorities are identified and achieved. WHO SHOULD ATTEND?
Those who want to develop their confidence/competence in
FEEDBACK this vital area.
"This course was very useful and FEEDBACK
practical. Thanks very much."
Tom Crowley, Trocaire "The opportunity for hands on
practice was particularly useful in
building confidence and reducing
nervousness about my own ability
to communicate effectively."
Mary Fleet, DIT , Head of internal Audit
RATE PER PARTICIPANT: €385 | NON-MEMBERS €425 RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A 1 DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: Mar 13, 2018 Dublin: Apr 11, 2018
Dublin: Sep 18, 2018 Dublin: Oct17,2018
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1
DAY
1
DAY
INFLUENCING SKILLS AND NEW: COMPETENCY BASED
PERSONAL IMPACT PROGRAMME INTERVIEWING SKILLS
OBJECTIVES OBJECTIVES
At the end of this programme participants will understand their Competency-based interviewing is now widely accepted as
own style when persuading/influencing others. Key skills will be the most valid and reliable candidate selection method. In this
highlighted when dealing with others and handling conflict. Clear programme participants will comprehensively understand and
insights into your own style will also be learned practice the competency based interview.
throughout the course.
CONTENT INCLUDES:
CONTENT INCLUDES:
The most reliable methods of selection
What is influencing? Recruitment Life Cycle
The fundamental principles of Competency Based Interviewing
When should it be used?
What is a competency?
What are the alternatives? Key preparation required before interview
Influencing skills The best interview “ the structured conversation”
The STAR Model
Your style and approach
How to ask effective questions and listen as a interviewer
Understanding others Note taking techniques
Limiting beliefs How to score the candidate
Role Play & Feedback
A powerful approach
Developing your confidence
WHO SHOULD ATTEND?
WHO SHOULD ATTEND? Executives, Managers and those who are involved in the area
of recruitment and selection.
Those wishing to improve their influencing skills so that they can
get the most out of all their interpersonal relationships at work.
FEEDBACK
"Great course, really enjoyed it.
Remained engaged throughout. I
found the course insightful, specific
to my objectives and it gave me the
tools to apply my learnings in my
daily work life."
Helen O' Gara , Avant Card DAC
RATE PER PARTICIPANT: €385 | NON-MEMBERS €425 RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A 1 DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: Feb 20, 2018 Dublin: Mar 23, 2018
Dublin: Apr 24, 2018 Dublin: May 25, 2018
Dublin: Jun 19, 2018 Dublin: Sep 21, 2018
Dublin: Oct 23, 2018 Limerick: Nov 23, 2018
Galway: Nov 20, 2018
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DAY
1
DAY
CRITICAL CONVERSATIONS MANAGING
LEARNING & DEVELOPMENT
OBJECTIVES OBJECTIVES
This programme will help you to participate and speak up in This programme is aimed at managers who have responsibility
critical conversations in a confident and assertive way. The for managing learning and development. It focuses on
course will give you the confidence to make your case in the developing the knowledge and skills involved in managing
presence of more senior people and with challenging people. the training function, as well as covering recent research
Your confidence and recognition of your strengths will be and trends.
developed throughout the programme.
CONTENT INCLUDES:
CONTENT INCLUDES:
Learning and development trends
What are critical conversations? Strategic HRM and learning and development
Our reactions to critical conversations Learning versus development
What makes an effective conversation?
Talent management
Getting your point across
Learning needs analysis
Types of difficult people and tips for handling them
Evaluation of learning
Handling questions
Getting yourself heard WHO SHOULD ATTEND?
Saying “No”
Those involved in managing the area of learning and develop-
Role plays – Your real life situations ment within the organisation, or those moving into this role.
WHO SHOULD ATTEND?
This programme is designed for those who want to improve FEEDBACK
how they communicate on the phone, in small or large groups,
in formal or informal settings with both individuals and groups. "Very beneficial course that will
help me develop further
FEEDBACK in my role."
Ruth Clearly, Human Resources, Clerical Officer, Dublin Bus
"Very informative, good group
participation. Feel supported in
my future conversations."
Grainne de Burca, Oakfield Nursing Home
RATE PER PARTICIPANT: €385| NON-MEMBERS €425 RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A 1 DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: Apr 6, 2018 Dublin: Jun 20, 2018
Dublin: Oct 12, 2018 Dublin: Nov 21, 2018
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1
DAY
NEW: MINDFULNESS NEW: SUCCESSFUL
FOR MANAGERS ORGANISATIONAL CHANGE
OBJECTIVES OBJECTIVES
Mindfulness for Managers is a practical experiential one day This workshop is an invigorating and highly participative
course that provides an understanding about mindfulness. It 1-day workshop that will energise participants into effective
demonstrates how mindfulness is a practical yet powerful tool change and improvement action in their organisations.
that enhances coping skills as well as creating space for more
effective decision making. CONTENT INCLUDES:
Participants will learn
CONTENT INCLUDES:
What are the key ingredients required for successful
What is Mindfulness? organisational change and improvement?
Pressure into Performance How to identify (“see”) and agree improvement
Responsive vs Reactive modes of the mind in the workplace opportunities in an organisation
The paradox of mindfulness How to scope, prioritise and “go live” with improvement
Mindful Communication initiatives opportunities to maximise successful
Mindful Manager and Emotional Intelligence improvement outcomes
How to engage more people in your organisation’s
change and improvement initiatives
WHO SHOULD ATTEND? What are the practical activities that leaders in any
Anyone interested in cultivating a practice of mindfulness to organisation need to do to optimise success?
Enhance their ability to deal with work / life pressures How to embed improvements so they are sustained in
Manage more effectively the long term
Increase clarity around decision making
WHO SHOULD ATTEND?
FEEDBACK Those interested in learning practical strategies and skills to
bring about real and lasting change within their team,
“I would recommend this course department or organisation.
to anyone who wishes to develop
their ability to improve or learn
techniques for greater effectiveness
in their role. The trainer’s approach
and personality made it easy,
relaxing and effective."
Grace Dunne, HR Manager, Geodis Logistics Ireland Ltd
RATE PER PARTICIPANT: €385 | NON-MEMBERS €425 RATE PER PARTICIPANT: €385| NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A 1 DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: Mar 5, 2018 Dublin: Apr 23, 2018
Dublin: Oct 23, 2018 Dublin: Oct 22, 2018
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DAY
1
DAY
NEW: COACHING SKILLS NEW: LEADING WITH
FOR LINE MANAGERS EMOTIONAL INTELLIGENCE
OBJECTIVES OBJECTIVES
This course is designed to introduce managers to the Leading with Emotional Intelligence is an engaging and
principles of coaching others for effective performance and interactive one-day workshop in which you explore your
enhanced team building. Line managers will gain skills to Emotional Intelligence in order to develop and enhance your
assist with managing and developing the team. Key tools to leadership effectiveness.
build trust, facilitate self awareness and draw out solutions
from coachees through effective listening and great
CONTENT INCLUDES:
questions will be practiced and developed.
Introduction to Emotional Intelligence
Why it is important - linkage to business results
CONTENT INCLUDES:
Emotional Intelligence Toolkit
On completion of this programme, participants will be able to: Leading with Attitude
Articulate with impact Enhancing my awareness - of self/others
Listen properly Linking feelings to behaviours
Use feedback for development Managing with EI - Giving feedback
Understand behaviour Developing EI - Practical Tools
Identify and set development goals Habit Change
Use coaching for conflict reduction Action planning
Use a range of practical tools based on movement and
quietening the mind allowing you to work in a more
sustainable way. WHO SHOULD ATTEND?
Those wishing to improve their awareness of self and others
WHO SHOULD ATTEND? so they can maximise their interpersonal relationships. This
workshop is particularly relevant to anyone moving into or
Managers who want to develop their skills as a coach, currently in a management or leadership role.
so that they get the best from all those in their team.
RATE PER PARTICIPANT: €385| NON-MEMBERS €425 RATE PER PARTICIPANT: €385| NON-MEMBERS €425
DATES AND LOCATIONS - THIS IS A HALF DAY COURSE DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
Dublin: Feb 13, 2018 Dublin: Apr 18, 2018
Dublin: May 15, 2018 Dublin: Nov 21, 2018
Dublin: Sep 18, 2018
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ONLINE
FOUNDATIONS IN MANAGEMENT
OBJECTIVES
This programme aims to give managers, or those moving into
management roles, the fundamental skills of effective
management. Participants will learn how to improve their
leadership and communication skills, how to deal with difficult
staff while increasing motivation levels among those in the
team. The programme will give participants the ability to deal
with a grievance or disciplinary issue in an effective way, building
confidence and competence in this key area, among others.
CONTENT INCLUDES:
Leadership and the Role of the Manager
Effective Communication
Influence and Motivation
Handling Grievances
Discipline
Conflict
Feedback
WHO DOES THIS PROGRAMME APPLY TO?
Those who are responsible for managing others at work and
who want to develop the core skills of managing and
leading others.
For further details please contact Ann Maloney:
T: 01 605 1541| E: ann.maloney@ibec.ie
Rate per participant: €350
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www.ibectraining.ie
Employment Law
Programmes 2018
“ 'The trainer was excellent. All of the content was relevant
and the takeaways will be very useful. The pace, slides
and delivery were very engaging.'
Debbie Morrissey, HR Manager, Wincanton
Employment Law Update Training ProgrammeYou can also read
