Ibec Training 2018 - TLCTraining Learning Coaching 2018

 
Ibec Training 2018 - TLCTraining Learning Coaching 2018
Ibec Training 2018
www.ibectraining.ie

                  TLC
                  Give your Business a little

                  Training Learning Coaching

             Ibec Training 2018
Ibec Training 2018 - TLCTraining Learning Coaching 2018
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        About us
                   Experience

                   Innovative portfolio

                   Industry knowledge

                   Experiential learning
                   Our distinctive approach helps managers solve business
                   challenges through real case studies and project work

                   A proven record
                   We help over 3,850 managers annually to improve their performance,
                   leadership and management skills

                   Networking

                   Accreditation
Ibec Training 2018 - TLCTraining Learning Coaching 2018
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        Our offer
        We advise companies every day, so we understand what
        is really going on in Irish business, and that informs all of
        our learning and development programmes.

        We run accredited programmes, short courses and open programmes
        in the following critical areas of your business:

                                      Business                 Management
                                     and Finance               and Executive
                                                                Development

                         Occupational                                Employment
                          Health and                                    Law
                            Safety

                                                      Industrial
                                                      Relations
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        Management and                                     Occupational Health
        Executive Development                              and Safety
        Why?                                               Why?
         Learning and growth counts when                    Health and Safety matters on a personal
         managing people                                    and organisational level
        How?                                               How?
         Choose from 1 to 12 day DIT accredited             Choose from our 1 to 12 day DIT accredited
         programmes and short courses in performance        programmes and short courses that inform
         management, communications and                     managers of the law and enables them to
         influencing skills                                 put into practice the critical elements of
                                                            health and safety best practice at work
         Programmes include real case examples,
         lessons from case law, project work,              Who?
         personality profiling and problem clinics          Managers, safety officers and safety
                                                            representatives
        Who?
         All those who manage others

                                                           Business and Finance
        Employment Law                                     Why?
                                                            Improve business performance and strategy
        Why?
         Getting it wrong is not an option. Managers       How?
         need to be up to date on all aspects of the law    Features 1 to 2 days short courses that
                                                            develop practical skills in strategic and
        How?                                                financial planning
         Choose from 1 to 12 day DIT accredited
         programmes and short courses delivered            Who?
         by Ibec solicitors and IRHR advisors with          All managers and those responsible for
         real experience advising and representing          driving the business
         companies on IR and employment law

        Who?
         All people managers

        Industrial Relations
        Why?
         Good IR is vital to every business from a
         morale and productivity perspective

        How?
         Choose from 1 to 12 day DIT accredited
         programmes and short courses delivered
         by experienced IRHR advisors with real
         experience advising and representing
         companies on IR and employment law

         Includes access to the 3rd party institutions

        Who?
         Managers who want to learn how to be
         excellent when managing IR
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        You can always
        judge a business
        organisation by the
        companies it keeps
        Ibec's clients for training
        and development include:
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        Option 1                                         Option 2
        Create your own                                  Choose one of ours

        Jenny Hayes
        Head of Ibec Training
        telephone (01) 605 1613
        e-mail jenny.hayes@ibec.ie

        Ann Maloney
        Training Administrator
        telephone (01) 605 1541
        e-mail ann.maloney@ibec.ie

      “  "The training went really well and the group got a huge
         amount out of it. The facilitator was a brilliant guide to the
         group. The latest group are already loving the course."

         Colm Molloy, Director of HR, Storm Technology
         In Company Training
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        Ibec
        Management
        Training
        in numbers

        Our Graduates
        3,850 managers trained annually
        550 graduates from accredited programmes

        Our Programmes
        380 in-company programmes delivered annually
        25 accredited open training courses available
        280 open and short training courses available

        About us
        27 years training managers
        70 highly qualified facilitators
        12 years with ISO accreditation
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        Stay informed
        Visit our training website for all up to date
        information on courses, accreditation and events.
        All courses can be booked online for your
        convenience. We are also happy to discuss
        your needs directly and in person.

        www.ibectraining.ie
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        Management Development Programmes
        12 Day
        - Ibec / DIT Diploma in Management............................................................................................................................... 06
        - Ibec / DIT Diploma in Human Resource Management.................................................................................................. 06
        - Ibec / DIT Diploma in Coaching..................................................................................................................................... 07
        - Ibec / DIT Diploma in Leadership................................................................................................................................... 07
        7 Day
        - Ibec / DIT Certificate in Human Resources.................................................................................................................... 08
        - Foundations in Human Resources................................................................................................................................. 08
        4 Day
        - Ibec / DIT Managing People Skills................................................................................................................................. 09
        - Ibec / DIT Managing People Programme....................................................................................................................... 09
        2 Day
        - Foundations in Management......................................................................................................................................... 10
        - Resolving Conflict Effectively......................................................................................................................................... 10
        - Train the Trainer.............................................................................................................................................................. 11
        - Powerful Presence Programme - Top Level Performance............................................................................................. 11
        1 Day
        - Project Management...................................................................................................................................................... 12
        - Performance Management and Appraisal Skills............................................................................................................ 12
        - Powerful Performance Conversations........................................................................................................................... 13
        - Getting Engaged - Leading for Engagement and Results............................................................................................. 13
        - Powerful Presence Programme..................................................................................................................................... 14
        - Facilitation Skills............................................................................................................................................................ 14
        - Manage Your Time Effectively........................................................................................................................................ 15
        - Effective Presentation Skills........................................................................................................................................... 15
        - Influencing Skills and Personal Impact Programme...................................................................................................... 16
        - Competency Based Interviewing Skills.......................................................................................................................... 16
        - Critical Conversations.................................................................................................................................................... 17
        - Managing Learning and Development........................................................................................................................... 17
        - Mindfulness for Managers............................................................................................................................................. 18
        - Successful Organisational Change................................................................................................................................ 18
        - Coaching Skills for Line Managers................................................................................................................................ 19
        - Leading with Emotional Intelligence.............................................................................................................................. 19
        - On Line Foundations in Management............................................................................................................................ 20

        Employment Law Programmes
        12 Day
        - Ibec / DIT Diploma in Employment Law.......................................................................................................................                     22
        7 Day
        - Ibec / DIT Certificate in Employment Law....................................................................................................................                     22
        2 Day
        Foundations in Employment Law....................................................................................................................................                 23
        1 Day
        - Employment Law Discipline and Dismissals.................................................................................................................                       23
        - Employment Law Update..............................................................................................................................................             24
        - Employment Law in Ireland for UK Companies.............................................................................................................                         24
        - Bullying and Harassment, Support Contact Person.....................................................................................................                            25
        - Dealing With and Investigating Bullying & Harassment Complaints.............................................................................                                    25

        Industrial Relations Programmes
        12 Day
        - Ibec / DIT Diploma in Industrial Relations....................................................................................................................                  27
        7 Day
        - Ibec / DIT Certificate in Industrial Relations..................................................................................................................                 27
        12 Day
        - Ibec / DIT Diploma in Mediation Skills..........................................................................................................................                28
        6 Day
        - Ibec / MII Certificate in Mediation Skills........................................................................................................................               28
        2 Day
        - Conducting Investigations within the Workplace..........................................................................................................                        29
        - Mediation Skills.............................................................................................................................................................   29
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        Business and Finance Programmes
        2 Day
        - Understanding Finance.................................................................................................................................................                            31
        1 Day
        - Developing and Implementing Strategy........................................................................................................................                                      31
        - Finance and Accounting Made Easy.............................................................................................................................                                     32
        Half Day
        - Corporate Governance..................................................................................................................................................                            32

        OHS

        Certificate and Diploma Programmes
        12 Day
        Diploma in OHS............................................................................................................................................................... 34
        7 Day
        Certificate in OHS............................................................................................................................................................ 34

        OHS Development Programmes
        Managing Safety..............................................................................................................................................................                       36
        Safety Officer and Co-ordinator.......................................................................................................................................                              36
        Safety Representatives....................................................................................................................................................                          37
        Foundations in Occupational Health and Safety for HR Managers.................................................................................                                                      37
        Safety Awareness for Managers......................................................................................................................................                                 38
        Incident Investigation.......................................................................................................................................................                       38

        Fire Safety and Manual Handling
        Fire Safety and Emergency Preparedness.......................................................................................................................                                       40
        Fire Warden Training........................................................................................................................................................                        40
        Manual Handling Instructor and Assessor – QQI Accredited...............................................................................................                                             41
        Manual Handling Instructor and Assessor Refresher .....................................................................................................                                             41

        First Aid Programmes
        First Aid Response – PHECC Accredited................................................................................................................................................................. 43
        First Aid Response Refresher – PHECC Accredited............................................................................................................... ...................... 43

        OHS Workshop Themes
        Risk Assessment ……………………….. .........................................................................................................................                                               45
        DSE/VDU Risk Assessor …………………........................................................................................................................                                               45
        Stress & Occupational Health & Safety…………….........................................................................................................                                                 46
        Pregnant Employee Risk Assessor………………….........................................................................................................                                                     46

        Ibec Customised Training Delivered In-Company
        If you would like to discuss any of the programmes in more detail, please contact:
        Jenny Hayes on 6051613 / jenny.hayes@ibec.ie or
        Ann Maloney on 6051541 / ann.maloney@ibec.ie
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        Ibec Training
        www.ibectraining.ie

        Management
        Development
        Programmes 2018

     “ Excellent insight & pathway to business coaching.
       Great class dynamic set up and fostered by the trainer.
       The logic and flow of the course enabled me to get a
       fantastic understanding of business coaching. The
       shared learning within the class group was
       also fantastic."
        Rory O Hare, Acquisition Manager, VHI
        Diploma in Coaching
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      12                                                                       12
                                                                               DAY
      DAY

     DIPLOMA IN                                                               DIPLOMA IN
     MANAGEMENT                                                               HUMAN RESOURCE MANAGEMENT
     DIT Special Purpose Award - Level 6 on the NFQ (20 ECTS)                 DIT Special Purpose Award - Level 6 on the NFQ (20 ECTS)

      OBJECTIVES                                                               OBJECTIVES
      The main objective of Ibec/DIT’s Diploma in Management                   The main objective of Ibec/DIT’s Diploma in HRM programme
      programme is to give participants a comprehensive knowl-                 is to give participants a comprehensive knowledge and practical
      edge and practical understanding of the whole area of manag-             understanding of the whole area of HRM, ensuring both
      ing people in organisations, ensuring both competence and                competence and confidence in this area are developed.
      confidence in this area are developed. The programme will
      give participants the opportunity to learn more about their              This course is designed to give participants an understanding
      own management style, how best to lead and motivate others               of strategic management, employee engagement, talent manage-
      and best practice in this area.                                          ment, change management and performance management.

      CONTENT INCLUDES:                                                        CONTENT INCLUDES:
      Module 1                                                                 Module 1
           Organisational Behaviour                                                Overview of HRM
           Communications in Organisations                                         Leadership and Employee Engagement
           Performance Management                                                  Talent Management and Competency Modelling
           Corporate Leadership                                                    OD and Change Management
           Strategic Management                                                    Strategic Learning and Development, Succession and
      Module 2              Module 3                                                 Performance Management
           Finance            Employment Law                                 Module 2
                                                                                    Employment Law
      WHO SHOULD ATTEND?
      This diploma is aimed at participants who are looking for an in
                                                                               WHO SHOULD ATTEND?
      depth knowledge and understanding of the whole area of                   This diploma is aimed at participants who are looking for an in
      managing people at work.                                                 depth knowledge and understanding of the whole area of
                                                                               HRM in practice.
      FEEDBACK
      “Great teachers who really understand the areas being                    FEEDBACK
      covered. A high level overview of all main topics in an
                                                                               "The trainer was excellent. The practical nature of it really
      easy to understand language”
                                                                               appealed to me as it is not only academic learning."
      Jamie Davin, Cyber Security Architect, Integrity 360
                                                                               Roisin Egan, Coordinator, Tullamore SCP

      RATE PER PARTICIPANT: €2900 | NON-MEMBERS €3300                          RATE PER PARTICIPANT: €2900 | NON-MEMBERS €3300
      DATES AND LOCATIONS - THIS IS A 12 DAY COURSE                            DATES AND LOCATIONS - THIS IS A 12 DAY COURSE
      Dublin:         Apr 10, 24, May 8, 22, Jun 5, 19, Jul 3,                 Dublin:      Mar 23, Apr 20, May 18, Jun 1, 15, 29,
                      Sep 11, 25, Oct 9, 23, Nov 6, 2018                                    Sep 7, 21, Oct 5, 19, Nov 16, 30, 2018
      Dublin:         Oct 22, Nov 5, 19, Dec 3, 2018,                          Dublin:      Sep 25, Oct 9, 23, Nov 13, 27, Dec 11, 2018
                      Jan 14, 28, Feb 11, 25, Mar 11, 25,                                   Jan 22, Feb 12, 26, Mar 12, Apr 2, 30, 2019
                      Apr 8, 29, 2019                                          Cork:        Mar 20, Apr 17, May 1, 15, 29, Jun 12, Sep 4, 18,
      Donegal:        Sep 19, 20, Oct 10, 11, Nov 7, 8, Dec 5, 6, 2018,                     Oct 2, 16, Nov 6, 20, 2018
                      Jan 9, 10, Feb 6, 7, 2019

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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      12                                                                          12
                                                                                  DAY
      DAY

     DIPLOMA IN COACHING                                                          DIPLOMA IN LEADERSHIP
     DIT Special Purpose Award - Level 8 on the NFQ (20 ECTS)                     DIT Special Purpose Award - Level 8 on the NFQ (20 ECTS)

      OBJECTIVES                                                                   OBJECTIVES
      The primary objective of the Diploma in Business Coaching                    The primary objective of the Diploma in Leadership Programme
      is to facilitate the development of business coaches who can                 is to ensure you become an effective leader in your organisation.
      apply a range of practical coaching and management skills                    This programme will teach you the skills you need to lead
      in the workplace. It will enable you to become an effective                  yourself and others. It will help you develop your understanding
      business coach with a range of skills, confidence and                         of the different styles of leadership as well as determining your
      competence in this vital area. This programme will enhance                   style and it`s effectiveness. It will enable you to develop the
      your coaching competence and self confidence in practising                    strategies that capitalise on your strengths and overcome
      these skills in the context of your own career.                              any weaknesses for yourself and your business.

      CONTENT INCLUDES:                                                            CONTENT INCLUDES:
         Coaching and Management Models and Theories                                 Self Awareness
         Coaching Skills and the Psychology of Behaviour                             Leadership
         Self Awareness, Understanding Others and                                    Interpersonal Skills
          Personality Profiling                                                        Strategy and the Environment
         Performance Management                                                      Planning
         The Change Process, Organisational Behaviour
          and Performance Management
         3 Individual coaching sessions with a highly experienced
                                                                                   WHO SHOULD ATTEND?
          coach and a Personality Profile Assessment                                The programme is designed to meet the needs of those
                                                                                   leading teams or departments in the organisation. Those
      WHO SHOULD ATTEND?                                                           attending should currently occupy leadership roles or expect
                                                                                   to move into leadership positions where they are responsible
      This Diploma is designed to meet the needs of all levels of                  for others within the team or organisation.
      management and is aimed at developing your knowledge as a
      coach, as well as interpersonal skills in this critical area of
                                                                                   FEEDBACK
      business. Those attending should currently hold managerial
      roles or expect to move into managerial positions where they                 “The course was very beneficial and was delivered in a
      will be responsible for coaching others.                                     very informative and practical manner for the professional
                                                                                   working environment”
      FEEDBACK                                                                     Ciaran Cuddy, Managing Director,
                                                                                   Klasmann-Deilmann Ireland Limited
      "The opportunity to hone skills in a safe environment is invaluable.
      The opportunity to learn/refine coaching is worthwhile whatever
      your role. " Bernard Kennedy, Head of Marketing,
      Mundipharma pharmaceuticals

      RATE PER PARTICIPANT: €3200 | NON-MEMBERS €3500                              RATE PER PARTICIPANT: €3200 | NON-MEMBERS €3500
      DATES AND LOCATIONS - THIS IS A 12 DAY COURSE                                DATES AND LOCATIONS - THIS IS A 12 DAY COURSE
      Dublin:      Mar 28, Apr 11, 25, May 9, 23,                                  Dublin:        Mar 6, 20, Apr 3, 17, May 1, 15, Jun 12, Sep 18,
                   Jun 6, 20, Sep 12, 26, Oct 17, 31, Nov 14, 2018                                Oct 2, 16, Nov 6, 20, 2018
      Dublin:      Oct 8, 22, Nov 12, 26, Dec 10, 2018,                            Dublin:        Sep 5, 19, Oct 3, 17, Nov 7, 21, Dec 5, 2018,
                   Jan 7, 21, Feb 18, Mar 4, 18, Apr 15, 29, 2019                                 Jan 23, Feb 6, 20, March 6, 20, 2019

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.

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      7                                                                         2
                                                                                DAY
      DAY

     CERTIFICATE IN                                                           NEW: FOUNDATIONS IN
     HUMAN RESOURCES                                                          HUMAN RESOURCES
     DIT Special Purpose Award - Level 6 on the NFQ (10 ECTS)

      OBJECTIVES                                                                OBJECTIVES
      The purpose of this programme is to build the confidence and              This programme aims to give those working in the area of
      competence of those working in HR or managing people at                  Human Resources (HR) or moving into HR, a range of
      work. It gives participants detailed knowledge and practical             practical insights, approaches and techniques to use in
      experience in a range of HRM areas.                                      areas such as Strategic HRM, Performance Management,
                                                                               Employment Law and Industrial Relations. The benefits of a
      Participants will develop skills for dealing with strategic HRM          strong Talent Management approach and developing a
      as well as gaining practical tools and techniques in HR                  comprehensive learning and development process, ensuring
      practices. On completion of the course, participants will know           the rewards system in place suits the needs of all your
      how to develop and maintain excellent employee relations,                employees, will also be highlighted.
      deal with queries in this area from within the organisation and
      recognise how to retain and develop the best people through               CONTENT INCLUDES:
      the implementation of excellent HRM strategies and practices.
                                                                                  Human Resource Management
      CONTENT INCLUDES:                                                           Strategic Human Resource Management
                                                                                  Performance Management
           Strategic HRM
                                                                                  Industrial Relations
           Employee Relations
                                                                                  Talent Management
           Introduction to Employment Law
           Selection and Staffing                                                 Employment Law
           Performance Management                                                Employee Engagement
           Training and Development                                              Change Management

      WHO SHOULD ATTEND?                                                        WHO SHOULD ATTEND?
      Managers and those who are new to the role of HRM and who                Managers and those who are new to the role of HRM and who
      want to develop their skills and knowledge in this area.                 want to develop their personal skills in this area.

      FEEDBACK

      “Excellent course; very enjoyable
      and relevant. I could apply learning
      from every session into my job.”
      Catherine Petherbridge, Finance/ Hr Manager, RKD

      RATE PER PARTICIPANT: €2400 | NON-MEMBERS €2600                          RATE PER PARTICIPANT: €800 | NON-MEMBERS €900
      DATES AND LOCATIONS - THIS IS A 7 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 2 DAY COURSE
      Dublin:      Feb 19, 26, Mar 5, 12, Apr 9, 16, 23, 2018                   Dublin:     Feb 13, 14, 2018
      Dublin:      Oct 1, 8, 15, 22, Nov 5, 12, 26, 2018                        Dublin:     Sep 13, 14, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.

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      4
      DAY
                                                                                4
                                                                                DAY

     MANAGING                                                                 MANAGING
     PEOPLE SKILLS                                                            PEOPLE PROGRAMME
     DIT Special Purpose Award – Level 6 on the NFQ (5 ECTS)                  DIT Special Purpose Award – Level 6 on the NFQ (5 ECTS)

      OBJECTIVES                                                                OBJECTIVES
      Participants will gain a greater understanding of their                  This is Ibec’s most successful and longest-running programme
      management style and its impact on those they manage, as                 for front line and middle level managers. It provides the
      well as building skills to manage themselves and their teams.            essential skills and knowledge to manage people at work.

      CONTENT INCLUDES:                                                         CONTENT INCLUDES:
         The self-aware leader                                                   Leadership
         Personality profiling and emotional intelligence                         Communication and interpersonal skills
         Managing your own and others performance                                Assertiveness and conflict resolution
         Planning cascade: strategy to action                                    Employment law and industrial relations
         Managing difficult people                                                Grievance and disciplinary procedures
         Getting your point across                                               Feedback and coaching
         Effective team building                                                 Motivation
         Managing meetings                                                       Negotiating for success
         Presentation skills                                                     Employment of staff
         Understanding other’s behaviour
                                                                                WHO SHOULD ATTEND?
      WHO SHOULD ATTEND?
                                                                               Front line and middle level managers who wish to make a
      Front and middle level managers with responsibility for                  more effective contribution to the organisation
      managing others.
                                                                                FEEDBACK
      FEEDBACK
      ‘We engaged with Ibec to design a programme for our Line
                                                                               "Ibec's development programme
      Managers that not only gave them the skills to perform their
      people management skills more effectively but also to provide
                                                                               for all our line managers was a
      them with an accredited programme. The programme hit the
      mark fully on both levels as it gave the tools to help manage
                                                                               success, with the DIT certification
      themselves and their teams better but also gave them the                 awarded to participants reflecting
      accreditation for their efforts.’
      Colm Molloy, Director of HR, Storm Technology
                                                                               the quality of the training."
                                                                               Enda Doherty, Manager HR, Pobal

      RATE PER PARTICIPANT: €1900 | NON-MEMBERS €2100                          RATE PER PARTICIPANT: €1900 | NON-MEMBERS €2100
      DATES AND LOCATIONS - THIS IS A 4 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 4 DAY COURSE
      Dublin:      Mar 20, 21, 27, 28, 2018                                     Dublin:      Feb: 15, 16, 22, 23, 2018
      Dublin:      May 10, 11, 17, 18, 2018                                     Dublin:      Mar 22, 23, 29, 30, 2018
      Dublin:      Jun 5, 6, 12, 13, 2018                                       Dublin:      Apr 18, 19, 25, 26, 2018
      Dublin:      Aug 15, 16, 22, 23, 2018                                     Dublin:      May 3, 4, 10, 11, 2018
      Dublin:      Sep 18, 19, 25, 26, 2018                                     Dublin:      Jun 21, 22, 28, 29, 2018
      Dublin:      Oct 23, 24, 30, 31, 2018                                     Dublin:      Jul 19, 20, 26, 27, 2018
                                                                                Dublin:      Sep 20, 21, 27, 28, 2018
      Limerick:    Apr 17, 18, 24, 25, 2018
                                                                                Donegal:     Apr 19, 20, 26, 27, 2018
      Donegal:     Nov 13, 14, 20, 21, 2018                                     Limerick:    Jun 7, 8, 14, 15, 2018
                                                                                Waterford:   Oct 18, 19, 25, 26, 2018
                                                                                Galway:      Nov 22, 23, 29, 30, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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       2
      DAY
                                                                                2
                                                                               DAY

     FOUNDATIONS IN                                                           RESOLVING CONFLICT
     MANAGEMENT                                                               EFFECTIVELY

      OBJECTIVES                                                               OBJECTIVES
      This programme aims to give managers, or those moving into               This programme is designed to improve your personal skills
      management roles, the fundamental skills of effective                    by giving you an insight into how others may view your style
      management. The programme will explain different leadership              and approach. It teaches a range of practical skills to deal
      and communication styles and give participants tips on how to            with conflict effectively.
      deal with challenging people.
                                                                               CONTENT INCLUDES:
      CONTENT INCLUDES:
                                                                                Communications      from a new angle
         The role of the manager                                               Communicating     with others
         Action-centred leadership                                             Understanding    others
         Effective feedback                                                    Learning    how to reduce conflict
         Motivating the team                                                   Practical   methods of conflict resolution
         Dealing with disciplinary issues                                      Building    your confidence and competence
         Handling grievances effectively                                       Practical   tools and techniques
         Handling conflict
         Personal action plans                                                WHO SHOULD ATTEND?
                                                                               Managers keen to improve their communications with staff
      WHO SHOULD ATTEND?                                                       and who want to build on their own skills in this area.
      Those who are new to the role of managing others.
                                                                               FEEDBACK
      FEEDBACK
                                                                               "Very good content and
      “Excellent introduction                                                  very well delivered."
      to management.”                                                          Eddie Rankin, Dublin Airport

      Gary Malone, Senior Accountant, Ancestry.com

      RATE PER PARTICIPANT: €800 | NON-MEMBERS €900                            RATE PER PARTICIPANT: €800 | NON-MEMBERS €900
      DATES AND LOCATIONS - THIS IS A 2 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 2 DAY COURSE
      Dublin:      Feb 28, Mar 1, 2018                                         Dublin:  Apr 5, 6, 2018
      Dublin:      May 2, 3, 2018                                              Dublin:  Jun 7, 8, 2018
      Dublin:      Jul 4, 5, 2018                                              Dublin:  Oct 11, 12, 2018
      Dublin:      Sep 26, 27, 2018                                            Dublin:  Nov 22, 23, 2018
      Dublin:      Oct 24, 25, 2018                                            Donegal: Sep 13, 14, 2018
      Dublin:      Nov 21, 22, 2018                                            Galway: Nov 15, 16, 2018
      Galway:      Apr 11, 12, 2018
      Limerick:    Jun 18, 19, 2018
      Donegal:     Oct 1, 2, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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      2
      DAY
                                                                                1
                                                                                DAY

     TRAIN THE TRAINER                                                        POWERFUL
     PROGRAMME                                                                PRESENCE PROGRAMME

      OBJECTIVES                                                                OBJECTIVES
      This practical programme will provide participants with the              The Powerful Presence programme is designed to enable
      skills and techniques required to deliver effective training             participants to harness the full potential power of their
      within their organisations. The focus is on developing an                presence, both verbal and non-verbal. In doing so, you will
      essential toolkit to make you an outstanding trainer.                    maximise your personal impact and the effectiveness of your
                                                                               communication. A high performance team is always the result
      CONTENT INCLUDES:                                                        of inspirational leadership and confident team members.
                                                                               Your transformation into a leader who communicates, leads
         Identifying where and when training is required                      and inspires with agility begins here.
         Designing, planning and delivering appropriate training
         The principles of learning applied to training                        CONTENT INCLUDES:
         Monitoring and corrective coaching                                    Develop   and elicit confidence with powerful Presence
                                                                                 and Voice
         Using visual aids effectively
                                                                                Listen effectively with empathetic equality
         Tips to ensuring your training is outstanding                         Communicate with clarity, gravitas and humanity
                                                                                Ignite the energy of your team and colleagues with

      WHO SHOULD ATTEND?                                                         your personal impact
                                                                                Deliver prepared presentations with ease
      Those who are involved in training delivery and who want to               Have access to a tool kit to bring to your daily interactions
      develop their skills, style and confidence.                                Bring your communications to a new level of impact
                                                                                Learn the skill of impromptu speaking

      FEEDBACK
                                                                                WHO SHOULD ATTEND?
      “Informative, interesting, very                                          Those wishing to improve their influencing skills so that they
      worthwhile and was delivered                                             can get the most out of all their interpersonal relationships
                                                                               at work.
      excellently. The course was
      above all, brilliant.                                                     FEEDBACK
      Antoinette O' Keeffe, Macedonia Liason Officer,
      Indaver Ireland Ltd                                                      "Did exactly what it promised to
                                                                               do and more."
                                                                               Mary White, Practice Manager, Hanna Moore & Curley

      RATE PER PARTICIPANT: €800 | NON-MEMBERS €900                            RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A 2 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:       May 23, 24, 2018                                            Dublin:      Apr 12, 2018
      Dublin:       Nov 7, 8, 2018                                              Dublin:      Jun 21, 2018
                                                                                Dublin:      Oct 25, 2018
                                                                                Dublin:      Nov 22, 2018
                                                                                Cork:        Sep 13, 2018
                                                                                Waterford:   Nov 8, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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       1
      DAY
                                                                                1
                                                                                DAY

     PROJECT                                                                  PERFORMANCE MANAGEMENT
     MANAGEMENT                                                               AND APPRAISAL SKILLS

      OBJECTIVES                                                                OBJECTIVES
      This interactive programme is designed to deliver the necessary          This programme is designed to assist managers with
      skills to successfully manage a project from inception to                performance appraisals and the performance management
      completion. Participants will gain a wealth of knowledge in              process. Participants will learn the necessary skills to carry
      the essentials of project management.                                    out this management function efficiently, effectively and
                                                                               with confidence.
      CONTENT INCLUDES:
                                                                                CONTENT INCLUDES:
       Recognising     the characteristics of a project
                                                                                Managing     performance and the employee lifecycle
       Identifying   the life cycle and phases of a project
                                                                                Aligned   performance management
       Taking   action at each stage of a project
                                                                                The   role of managers in performance management
       Key   communication and interpersonal skills
                                                                                Objectives and benefits of an effective performance
       Assertiveness     and interpersonal effectiveness
                                                                                 appraisal system
       Ensuring   deadlines are agreed and met
                                                                                Managing   the appraisal interview – preparation,
       Delivering    results every time                                         structure, style
                                                                                Key   communication skills in performance management
      WHO SHOULD ATTEND?
                                                                                Deliveringfeedback to others and dealing with
      All managers who want to develop excellent project                         challenging people
      management skills that really make a difference.                          Questions    for appraisals
                                                                                Managing     poor and high performers
      FEEDBACK

      “Very informative and interesting.                                        WHO SHOULD ATTEND?

      Tutor held the focus of the group                                        Managers required to carry out performance appraisals
                                                                               and manage the performance of their teams.
      very well. Helped me to better
      understand the importance of the                                          FEEDBACK
      structures of project management.”                                       "Excellent course.
      John Sheehan, Facilities Supervisor, Rigid Containers                    Very well delivered."
                                                                               Ann Flynn, Office Manager, O`Dwyer Safety Services

      RATE PER PARTICIPANT: €385 | NON-MEMBERS €425                            RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A 1 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:      Apr 17, 2018                                                 Dublin:   Feb 21, 2018
      Dublin:      Jul 19, 2018                                                 Dublin:   Apr 18, 2018
      Dublin:      Sep 11, 2018                                                 Dublin:   Jun 20, 2018
                                                                                Dublin:   Sep 12, 2018
                                                                                Dublin:   Nov 21, 2018
                                                                                Cork:     Apr 11, 2018
                                                                                Limerick: May 16, 2018
                                                                                Galway: Jun 13, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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      1
      DAY
                                                                                1
                                                                                DAY

     POWERFUL                                                                 GETTING ENGAGED -
     PERFORMANCE CONVERSATIONS                                                LEADING FOR ENGAGEMENT
                                                                              AND RESULTS
      OBJECTIVES                                                                OBJECTIVES
      Powerful performance conversations (PPC) is aimed at                     This programme focuses on giving participants the critical
      anyone responsible for the performance of others. The                    skills and knowledge to ensure levels of engagement are kept
      programme is highly interactive and practical, focusing on               as high as possible within the team or throughout the
      having tough conversations, to ensure you get the best from              organisation. Participants will go away with a range of
      each person in the team. The programme involves a high                   practical tips, techniques, best practice examples and policies
      degree of skills practice.                                               and procedures that really work in the area of performance
                                                                               management.
      CONTENT INCLUDES:
                                                                                CONTENT INCLUDES:
       Creatinga climate conducive to productive
        performance conversations                                               Research    and best practice in employee engagement
       Characteristics      of a PPC                                           Engagement     at different levels
       Types    and opportunities                                              Your   role as a leader
       PPCs     in action                                                      Managing     your thinking, mood and behaviour
       Preparing    for, structuring and following up a PPC                    Communication      and its link to performance
       Tips   for difficult conversations                                       Policies,   practices, competencies and measurements
       Relationship    building                                                Rewards     and their value
      3    C’s – Communication, Clarity & Commitment                           Devising    your own engagement toolkit
       Powerful    questions
       Better   conversations for better results                               WHO SHOULD ATTEND?
                                                                               All managers with responsibility for people management and
      WHO SHOULD ATTEND?                                                       those interested in getting the very best from their teams.
      This programme is designed for anyone with responsibility for
      the performance of others at work.

      It helped me remember tips and ways
      FEEDBACK

      to work on performance conversations.
      Hope to share tips I have learned."
      Jackie French, Primark

      RATE PER PARTICIPANT: €385 | NON-MEMBERS €425                            RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A 1 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:       Apr 19, 2018                                                Dublin:      Apr 18, 2018
      Dublin:       Jun 7, 2018                                                 Dublin:      Sep 19, 2018
      Dublin:       Sep 20, 2018                                                Dublin:      Nov 21, 2018
      Donegal:      May 24, 2018
      Cork:         Oct 25, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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      1
      DAY
                                                                                2
                                                                                DAY

     FACILITATION                                                             NEW: POWERFUL
     SKILLS                                                                   PRESENCE PROGRAMME

      OBJECTIVES                                                                OBJECTIVES
      This programme is designed to provide a comprehensive                    Your heightened level of personal presence is brought to a
      grounding in the development of excellent facilitation skills.           practical application in all your professional life. We unpack the
      Participants will gain sufficient knowledge and practical skills          elements of what makes a powerful presentation, a compelling
      to design and run high-quality facilitated workshops and                 speech or a successful pitch.
      meetings, ensuring they achieve successful outcomes in a
      timely manner.
                                                                                CONTENT INCLUDES:
      CONTENT INCLUDES:                                                         Using  tools such as storytelling for business, we learn to
                                                                                 get to the heart of the message planting a clear idea in
       What     is facilitation?                                                the minds of your listeners
       Profile,   role and skills of a facilitator                              We explore the most effective and successful ways to
                                                                                 prepare and deliver communication that influences, moves
       Conducting      a facilitated session
                                                                                 and connects with diverse and specific audiences
       How   groups work                                                       We learn to use visual aids effectively, shifting our
       Developing      focused questions                                        dependence on slides to finding unique ways to
                                                                                 communicate with powerful presence and leadership impact
       Identifying    a facilitation methodology to match the situation
       Modes     and techniques of facilitation
                                                                                WHO SHOULD ATTEND?
       Skills   practice
                                                                               If you are a leader or aspire to lead, then this workshop is for
                                                                               you. Equally, if you are challenged with being seen or heard,
      WHO SHOULD ATTEND?                                                       this is an opportunity to develop your voice and confidence.
      This programme is suitable for anyone who wants to radically
      improve the quality and effectiveness of workshops, meetings,
      change programmes or other such key interventions in their
      organisations. In particular it is suitable for Change Managers,
      Team Leaders, Project Managers, HR and L&D Managers.

      FEEDBACK

      Brings life experiences to the
      programme that are meaningful.
      Skill set for facilitation will
      definitely help."
      Jackie Kirrane, Galway Clinic

      RATE PER PARTICIPANT: €385 | NON-MEMBERS €425                            RATE PER PARTICIPANT: €800 | NON-MEMBERS €900
      DATES AND LOCATIONS - THIS IS A 1 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 2 DAY COURSE
      Dublin:        Apr 26, 2018                                               Dublin:     Mar 27, 28, 2018
      Dublin:        Oct 11, 2018                                               Dublin:     Sep 11, 12, 2018
                                                                                Limerick:   May 8, 9, 2018
                                                                                Galway:     Oct 9, 10, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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       1
      DAY
                                                                                1
                                                                                DAY

     MANAGE                                                                   EFFECTIVE
     YOUR TIME EFFECTIVELY                                                    PRESENTATION SKILLS

      OBJECTIVES                                                                OBJECTIVES
      This programme will help you prioritise your work effectively and        Making effective presentations is a vital management skill.
      become more productive and efficient. You will learn to become            This effective presentation skills programme will enable you
      more proactive in how you organise your time, and to take con-           to develop your personal communication skills, gaining more
      trol of your life at work.                                               confidence in the delivery of prepared presentations and
                                                                               impromptu speaking.
      CONTENT INCLUDES:
                                                                                CONTENT INCLUDES:
       How  to ensure your business goals become part of
        your ‘to-do’ list                                                       Make     an impact
       Develop   your planning skills                                          Control    your nerves
       Solutions   to time stealers                                            Speak     with clarity and conviction
       Manage    your professional working relationships                       Relate    to your audience
       How    to do the right task, at the right time                          Prepare    and design effective presentations
       How    and what to delegate                                             Develop    your personal style
       How    to say no                                                          Involve the group
       Take   back control                                                     Deal    with challenging participants
                                                                                Build    your confidence
      WHO SHOULD ATTEND?                                                        Recognise     your personal strengths as a presenter
      All those who want to become more effective managers of
      their own time, ensuring priorities are identified and achieved.           WHO SHOULD ATTEND?
                                                                               Those who want to develop their confidence/competence in
      FEEDBACK                                                                 this vital area.

      "This course was very useful and                                          FEEDBACK
      practical. Thanks very much."
      Tom Crowley, Trocaire                                                    "The opportunity for hands on
                                                                               practice was particularly useful in
                                                                               building confidence and reducing
                                                                               nervousness about my own ability
                                                                               to communicate effectively."
                                                                               Mary Fleet, DIT , Head of internal Audit

      RATE PER PARTICIPANT: €385 | NON-MEMBERS €425                            RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A 1 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:       Mar 13, 2018                                                Dublin:      Apr 11, 2018
      Dublin:       Sep 18, 2018                                                Dublin:      Oct17,2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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      1
      DAY
                                                                                1
                                                                                DAY

     INFLUENCING SKILLS AND                                                   NEW: COMPETENCY BASED
     PERSONAL IMPACT PROGRAMME                                                INTERVIEWING SKILLS

      OBJECTIVES                                                                OBJECTIVES
      At the end of this programme participants will understand their          Competency-based interviewing is now widely accepted as
      own style when persuading/influencing others. Key skills will be          the most valid and reliable candidate selection method. In this
      highlighted when dealing with others and handling conflict. Clear         programme participants will comprehensively understand and
      insights into your own style will also be learned                        practice the competency based interview.
      throughout the course.
                                                                                CONTENT INCLUDES:
      CONTENT INCLUDES:
                                                                                The most reliable methods of selection
       What   is influencing?                                                   Recruitment  Life Cycle
                                                                                The fundamental principles of Competency Based Interviewing
       When    should it be used?
                                                                                What is a competency?
       What   are the alternatives?                                            Key preparation required before interview
       Influencing    skills                                                    The best interview “ the structured conversation”
                                                                                The STAR Model
       Your   style and approach
                                                                                How to ask effective questions and listen as a interviewer
       Understanding        others                                             Note taking techniques
       Limiting   beliefs                                                      How to score the candidate
                                                                                Role Play & Feedback
      A    powerful approach
       Developing    your confidence
                                                                                WHO SHOULD ATTEND?
      WHO SHOULD ATTEND?                                                       Executives, Managers and those who are involved in the area
                                                                               of recruitment and selection.
      Those wishing to improve their influencing skills so that they can
      get the most out of all their interpersonal relationships at work.

      FEEDBACK

      "Great course, really enjoyed it.
      Remained engaged throughout. I
      found the course insightful, specific
      to my objectives and it gave me the
      tools to apply my learnings in my
      daily work life."
      Helen O' Gara , Avant Card DAC

      RATE PER PARTICIPANT: €385 | NON-MEMBERS €425                            RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A 1 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:       Feb 20, 2018                                                Dublin:     Mar 23, 2018
      Dublin:       Apr 24, 2018                                                Dublin:     May 25, 2018
      Dublin:       Jun 19, 2018                                                Dublin:     Sep 21, 2018
      Dublin:       Oct 23, 2018                                                Limerick:   Nov 23, 2018
      Galway:       Nov 20, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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      1
      DAY
                                                                                1
                                                                                DAY

     CRITICAL CONVERSATIONS                                                   MANAGING
                                                                              LEARNING & DEVELOPMENT

      OBJECTIVES                                                                OBJECTIVES
      This programme will help you to participate and speak up in              This programme is aimed at managers who have responsibility
      critical conversations in a confident and assertive way. The              for managing learning and development. It focuses on
      course will give you the confidence to make your case in the              developing the knowledge and skills involved in managing
      presence of more senior people and with challenging people.              the training function, as well as covering recent research
      Your confidence and recognition of your strengths will be                 and trends.
      developed throughout the programme.
                                                                                CONTENT INCLUDES:
      CONTENT INCLUDES:
                                                                                Learning    and development trends
       What    are critical conversations?                                     Strategic   HRM and learning and development
       Our   reactions to critical conversations                               Learning    versus development
       What    makes an effective conversation?
                                                                                Talent   management
       Getting   your point across
                                                                                Learning    needs analysis
       Types   of difficult people and tips for handling them
                                                                                Evaluation   of learning
       Handling   questions
       Getting   yourself heard                                                WHO SHOULD ATTEND?
       Saying    “No”
                                                                               Those involved in managing the area of learning and develop-
       Role   plays – Your real life situations                               ment within the organisation, or those moving into this role.

      WHO SHOULD ATTEND?
      This programme is designed for those who want to improve                  FEEDBACK
      how they communicate on the phone, in small or large groups,
      in formal or informal settings with both individuals and groups.         "Very beneficial course that will
                                                                               help me develop further
      FEEDBACK                                                                 in my role."
                                                                               Ruth Clearly, Human Resources, Clerical Officer, Dublin Bus
      "Very informative, good group
      participation. Feel supported in
      my future conversations."
      Grainne de Burca, Oakfield Nursing Home

      RATE PER PARTICIPANT: €385| NON-MEMBERS €425                             RATE PER PARTICIPANT: €385 | NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A 1 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:       Apr 6, 2018                                                 Dublin:      Jun 20, 2018
      Dublin:       Oct 12, 2018                                                Dublin:      Nov 21, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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       1
      DAY
                                                                                1
                                                                                DAY

     NEW: MINDFULNESS                                                         NEW: SUCCESSFUL
     FOR MANAGERS                                                             ORGANISATIONAL CHANGE

      OBJECTIVES                                                                OBJECTIVES
      Mindfulness for Managers is a practical experiential one day             This workshop is an invigorating and highly participative
      course that provides an understanding about mindfulness. It              1-day workshop that will energise participants into effective
      demonstrates how mindfulness is a practical yet powerful tool            change and improvement action in their organisations.
      that enhances coping skills as well as creating space for more
      effective decision making.                                                CONTENT INCLUDES:
                                                                               Participants will learn
      CONTENT INCLUDES:
                                                                                What are the key ingredients required for successful
       What is Mindfulness?                                                     organisational change and improvement?
       Pressure into Performance                                               How to identify (“see”) and agree improvement
       Responsive vs Reactive modes of the mind in the workplace                opportunities in an organisation
       The paradox of mindfulness                                              How to scope, prioritise and “go live” with improvement
       Mindful Communication                                                    initiatives opportunities to maximise successful
       Mindful Manager and Emotional Intelligence                               improvement outcomes
                                                                                How to engage more people in your organisation’s
                                                                                 change and improvement initiatives
      WHO SHOULD ATTEND?                                                        What are the practical activities that leaders in any
      Anyone interested in cultivating a practice of mindfulness to              organisation need to do to optimise success?
       Enhance their ability to deal with work / life pressures                How to embed improvements so they are sustained in
       Manage more effectively                                                  the long term
       Increase clarity around decision making
                                                                                WHO SHOULD ATTEND?
      FEEDBACK                                                                 Those interested in learning practical strategies and skills to
                                                                               bring about real and lasting change within their team,
      “I would recommend this course                                           department or organisation.
      to anyone who wishes to develop
      their ability to improve or learn
      techniques for greater effectiveness
      in their role. The trainer’s approach
      and personality made it easy,
      relaxing and effective."
      Grace Dunne, HR Manager, Geodis Logistics Ireland Ltd

      RATE PER PARTICIPANT: €385 | NON-MEMBERS €425                            RATE PER PARTICIPANT: €385| NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A 1 DAY COURSE                             DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:      Mar 5, 2018                                                  Dublin:     Apr 23, 2018
      Dublin:      Oct 23, 2018                                                 Dublin:     Oct 22, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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      1
      DAY
                                                                                1
                                                                                DAY

     NEW: COACHING SKILLS                                                     NEW: LEADING WITH
     FOR LINE MANAGERS                                                        EMOTIONAL INTELLIGENCE

      OBJECTIVES                                                                OBJECTIVES
      This course is designed to introduce managers to the                     Leading with Emotional Intelligence is an engaging and
      principles of coaching others for effective performance and              interactive one-day workshop in which you explore your
      enhanced team building. Line managers will gain skills to                Emotional Intelligence in order to develop and enhance your
      assist with managing and developing the team. Key tools to               leadership effectiveness.
      build trust, facilitate self awareness and draw out solutions
      from coachees through effective listening and great
                                                                                CONTENT INCLUDES:
      questions will be practiced and developed.
                                                                                Introduction  to Emotional Intelligence
                                                                                Why  it is important - linkage to business results
      CONTENT INCLUDES:
                                                                                Emotional Intelligence Toolkit
      On completion of this programme, participants will be able to:            Leading with Attitude
       Articulate with impact                                                  Enhancing my awareness - of self/others
       Listen properly                                                         Linking feelings to behaviours
       Use feedback for development                                            Managing with EI - Giving feedback
       Understand behaviour                                                    Developing EI - Practical Tools
       Identify and set development goals                                      Habit Change
       Use coaching for conflict reduction                                      Action planning
       Use a range of practical tools based on movement and
        quietening the mind allowing you to work in a more
        sustainable way.                                                        WHO SHOULD ATTEND?
                                                                               Those wishing to improve their awareness of self and others
      WHO SHOULD ATTEND?                                                       so they can maximise their interpersonal relationships. This
                                                                               workshop is particularly relevant to anyone moving into or
      Managers who want to develop their skills as a coach,                    currently in a management or leadership role.
      so that they get the best from all those in their team.

      RATE PER PARTICIPANT: €385| NON-MEMBERS €425                             RATE PER PARTICIPANT: €385| NON-MEMBERS €425
      DATES AND LOCATIONS - THIS IS A HALF DAY COURSE                          DATES AND LOCATIONS - THIS IS A 1 DAY COURSE
      Dublin:     Feb 13, 2018                                                  Dublin:     Apr 18, 2018
      Dublin:     May 15, 2018                                                  Dublin:     Nov 21, 2018
      Dublin:     Sep 18, 2018

     Please contact a member of our team on 01 6051675 or 6051619 or visit www.ibectraining.ie for further information.
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     ONLINE
     FOUNDATIONS IN MANAGEMENT

      OBJECTIVES
      This programme aims to give managers, or those moving into
      management roles, the fundamental skills of effective
      management. Participants will learn how to improve their
      leadership and communication skills, how to deal with difficult
      staff while increasing motivation levels among those in the
      team. The programme will give participants the ability to deal
      with a grievance or disciplinary issue in an effective way, building
      confidence and competence in this key area, among others.

      CONTENT INCLUDES:
       Leadership    and the Role of the Manager
       Effective   Communication
       Influence     and Motivation
       Handling    Grievances
       Discipline

       Conflict

       Feedback

      WHO DOES THIS PROGRAMME APPLY TO?
      Those who are responsible for managing others at work and
      who want to develop the core skills of managing and
      leading others.

      For further details please contact Ann Maloney:
      T: 01 605 1541| E: ann.maloney@ibec.ie

     Rate per participant: €350
     Significant discounted rates apply for multiple licences for 3-500 people/per year.
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        Ibec Training
        www.ibectraining.ie

        Employment Law
        Programmes 2018

     “ 'The trainer was excellent. All of the content was relevant
       and the takeaways will be very useful. The pace, slides
       and delivery were very engaging.'
        Debbie Morrissey, HR Manager, Wincanton
        Employment Law Update Training Programme
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