IBM Collaboration Applications on HTC Smartphones and Tablets - Mobile Social Business Ready for Your Enterprise

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IBM Collaboration Applications on HTC Smartphones and Tablets - Mobile Social Business Ready for Your Enterprise
IBM® Collaboration Applications
              on
 HTC Smartphones and Tablets

    Mobile Social Business
   Ready for Your Enterprise
IBM Collaboration Applications on HTC Smartphones and Tablets - Mobile Social Business Ready for Your Enterprise
Contents of Contents

1       INTRODUCTION .......................................................................................................................................................... 3
    1.1     HTC ANDROID IS READY FOR ENTERPRISE ............................................................................................................ 3
    1.2     IBM SOLUTIONS FOR MOBILE ................................................................................................................................ 4
2       COLLABORATE ........................................................................................................................................................... 5
    2.1     IBM LOTUS NOTES TRAVELER ............................................................................................................................... 6
    2.1.1     FEATURE HIGHLIGHTS ....................................................................................................................................... 6
    2.2     IBM CONNECTIONS MOBILE .................................................................................................................................. 7
    2.2.1     FEATURES HIGHLIGHTS ..................................................................................................................................... 7
    2.3     IBM SAMETIME MOBILE ........................................................................................................................................ 8
    2.3.1     FEATURES HIGHLIGHTS ..................................................................................................................................... 8
    2.4     IBM SMARTCLOUD MEETINGS ............................................................................................................................ 10
    2.4.1     FEATURE HIGHLIGHTS ..................................................................................................................................... 10
    2.5     IBM LOTUS SYMPHONY VIEWER ......................................................................................................................... 10
3       MANAGE ..................................................................................................................................................................... 11
    3.1     APPLICATION BUILT-IN DEVICE MANAGEMENT ................................................................................................... 11
    3.2     DEVICE MANAGEMENT INTEGRATION AND COMPATIBILITY ................................................................................. 12
4       CONNECT.................................................................................................................................................................... 13
    4.1 LOTUS MOBILE CONNECT .................................................................................................................................... 13
    4.1.1 FEATURE HIGHLIGHTS ..................................................................................................................................... 14

Mobile Solutions for Enterprise                                                                                                                                                           2
1   INTRODUCTION

The popularity of smart mobile devices is bringing about rapid evolution in how companies run their
day-to-day business. Smart devices for enterprises such as HTC Android phones and tablets with IBM
mobile software empower users to conveniently access corporate information and experts from
anywhere. This product combination, device and software, offers an ideal solution for enterprise
organizations who are looking to extend those solutions beyond their employees’ desktops and allow
them to interact, collaborate and stay on top of business while away from the office. IBM and HTC are
working together to help enterprises realize the full potential of mobilizing their workforce.
Additionally, IBM and HTC are collaborating to systematically address device management and
security concerns commonly faced by enterprises when deploying smart devices on the Android
platform.

The combination of IBM mobile software and HTC Android devices address the security requirements
of most corporate IT departments, so that they can confidently allow employees, with either personally
owned or corporate-issued devices, to access enterprise information.

This paper provides an overview of the IBM mobile solutions available for HTC Android devices and
the robust capabilities available to all enterprises, including those in regulated industries such as
healthcare, pharmaceutical, civilian government, banking and financial services.

1.1 HTC Android is Ready for Enterprise
HTC Android is built upon layers of security that enables IBM mobile software to access corporate
services and protect important data. Together, both companies offer strong encryption for data in
transit, proven authentication methods for access to corporate services, and encryption for data at rest
(on device). IBM mobile software such as IBM Lotus Notes® Traveler and IBM Endpoint Manager for
Mobile Devices software also provides security-rich protection through the use of policies that can be
set and enforced over the air. If the device falls into the wrong hands, users and IT administrators can
execute a remote wipe operation to erase private information. HTC in collaboration with IBM and other
partner solutions offers a comprehensive security solution that addresses fundamental concerns that
many corporate IT departments have when deploying Android in a corporate environment.

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1.2 IBM Solutions for Mobile
Let’s talk about the solutions! This document outlines the options IT managers have when deploying
and managing IBM mobile solutions on HTC Android devices in their business environment. The
solutions provide a way for employees to Collaborate with one another, administrators to manage the
user community and for all to reliably Connect to data and business colleagues, as summarized here:

•      Collaborate – The landscape of how enterprise organizations deploy and utilize business
applications is changing. Collaboration through social software from mobile devices is now integral to
day to day operations and success in the marketplace. Enterprises must be able to exchange e-mail,
manage calendars and contacts, instant message, participate in online meetings, and efficiently access
and share information with networks of coworkers, partners, and customers. This section details the
IBM offerings available on HTC Android devices to address each of these core business needs.

•      Manage – As enterprises broaden access and deploy more enterprise applications and support
an increasing number of mobile devices, concern about securing corporate data in that expanding
environment also increases. This section details some of the security rich features within each offering,
including examples of application and device management options, and integration/compatibility with
other mobile device management solutions.

•      Connect – Securing the data in transit between the mobile device and enterprise intranet, as
well as minimizing the impact this data has on an enterprise network is imperative for a successful
deployment of mobile solutions. This section details how IBM Lotus Mobile Connect software on
HTC Android devices addresses these and other core deployment needs.

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2   COLLABORATE

Mobile solutions enable employees to interact and collaborate across boundaries while away from the
office. IBM mobile software enables employees to be productive anytime and anywhere with HTC
Android mobile devices. Mobile employees have the flexibility to keep in touch and work productively
in a security rich environment. IBM mobile software provides seamless integration with backend
intranet infrastructure. This is accomplished through this set of product offerings:

   IBM® Lotus Notes® Traveler (PIM/e-mail)

   IBM Connections Mobile (enterprise social profiles, communities, forums, blogs, wikis, etc)

   IBM Sametime® Mobile (instant messaging, online meetings)

   IBM SmartCloud Meetings (online meetings)

   IBM Lotus Symphony Viewer (document viewer)

    Traveler           Connections       Sametime          Meetings                Viewer

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2.1 IBM Lotus Notes Traveler
                    Power your social business with push e-mail that provides access to e-mail,
                    calendar, and contacts from your favorite HTC Android phones and tablets. IBM
                    Lotus Notes Traveler for Android is a mobile application that provides two-way,
                    over-the-air synchronization of email and PIM data
                    between IBM Lotus Notes Domino® servers and HTC Tailored for Android
                    Android mobile devices. IBM Lotus Notes Traveler is User Experience
convenient and easy to install for administrators and end users, and is a no
charge mobile offering for IBM Lotus Notes and Domino users, allowing  Traveler Android
enterprises to build on their existing Domino infrastructure, extending their      native application
messaging and collaboration environment to mobile devices.                      Mail and calendar
                                                                                    widgets
                                                                                   Customizable
                                                                                    notifications
2.1.1 Feature Highlights
Keep your users connected and productive with full-featured e-mail for smart
phones and tablets, while adhering to your important corporate policies and safeguarding sensitive
corporate data.

     Android support: Supports Lotus Notes mobile users on Android 2.x, 3.x, and 4.x, both
      through on-premise Lotus Domino or Lotus Domino Express deployments, and in the IBM
      cloud with IBM SmartCloud Notes
     Email: Read and compose e-mails, including Lotus Domino encrypted email
     Calendar: Read, compose, and update calendar events
     Contacts: Manage Lotus Notes Domino contacts
     Search: Search your corporate directory to find individuals and/or groups by name
     Monitor and manage user community: Single point of control to monitor the Lotus Notes
      Traveler user community by username, device type and operating system version, and to allow
      or deny access based on company security policies
     Network optimization: Scheduled synchronization and data filtering policies to optimize
      network throughput/load
     Remote wipe: Support for remote wipe for lost or stolen devices - select either full wipe of a
      device, or partial wipe of just Lotus Notes Traveler data
     Policy enforcement: Security policies that control password length/strength specification,
      option to deny access to unencrypted devices, and to prohibit camera usage
     Automated client updates
     Data in transit is synchronized over secure HTTPS/SSL connection
     Encrypted data at rest (on device)

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2.2 IBM Connections Mobile
                   IBM Connections software is social software for business that empowers
                   employees to be more innovative, enabling efficient execution of business
                   strategies by calling upon the expertise of networks of coworkers, partners, and
                   customers. These networks become vibrant professional and customer communities
                   that help you discover information, develop and refine creative ideas, and
                   collaborate with the right people to achieve faster business results. With the ability
to access Connections functions from an HTC mobile device you have the capability to search the
distributed knowledge base, access experts and collaborate while away from the office.

By empowering people to easily connect with employees, partners, and customers, Connections can
help businesses, government agencies, educational institutions, and others realize the following
benefits:

     Communities can be brought to bear to drive thinking and initiatives through collective action
     Task execution is faster through quick access to information from an expanded professional
      network
     Increased efficiency and effectiveness of business processes by using existing skills discovered
      through your professional network
     Decisions can be made with confidence knowing they were vetted by experts across the
      organization and reflect past experience
     Innovative products and services can be developed using the experiences and knowledge of
      communities of employees, partners, and customers
     Sustainable competitive advantage can be created by leveraging innovation from across your
      value chain and building stronger relationships

2.2.1 Features Highlights
    Home page: Remain informed of social data updates from across the Connections services
     Profiles: Quickly find the people and expertise you need
     Communities: Create, find, join, and work with communities of people
     Activities: Gather the documents, messages, and other information that you need to accomplish
      a business objective
     Files: Upload files and securely share them with others
     Wikis: You and your teams can collaboratively edit content
     Blogs: Present your ideas and get feedback from others

Mobile Solutions for Enterprise                                                                             7
 Bookmarks: Save, organize, and share bookmarks using social bookmarking
     Forums: Provide a convenient way to create an on-line discussion board where people can ask
      questions, share their experiences, and discuss topics of common interest.

2.3 IBM Sametime Mobile
                     IBM Sametime software makes unified communications and collaboration simple.
                     The software platform provides rich presence, instant messaging, telephony, online
                     meetings, integrated audio- and video-conferencing and more to help users work
                     smarter and save money.

2.3.1 Features Highlights
The Sametime mobile client extends many of the capabilities available from the desktop Sametime
client to many mobile devices, including:

       Person-to-person and Group chat
       Text-to-speech
       Photo sending and receiving
       Background message notification
       Corporate directory contact searching
       Searching contact list by name or number
       Broadcast announcements
       Customizable presence status
       Chat history
       Viewing your contact list by groups, favorites, or all
       Adding contacts and groups
       Robust Business Card

Sametime browser-based meetings provide the online meeting functions with your HTC tablet:

     Join Sametime meeting rooms directly from web addresses in the calendar or messaging
      applications
     Create new meeting rooms or search for meeting rooms by room or owner name

Mobile Solutions for Enterprise                                                                           8
 View shared data and annotations by the presenter; share previously uploaded documents or
      web sites in the meeting room
     Access room tools, generate and view meeting reports, and change room preferences
     Use the polling tool to add, edit, and send polls
     Execute the end meeting feature or eject users from the room
     Participate by raising or lowering your hand in the meeting room
     Participate in meeting room group discussion

If you are using IBM Sametime Unified Telephony software, you also get the following:

     Place calls with Sametime Unified Telephony software via the phone's dialer
     Click-to-call
     Receiving Sametime Unified Telephony calls
     Your off-hook telephone status reflected to desktop Sametime application users
     A called person's caller-id shows your Sametime Unified Telephony number, not your private
      cell phone number
     Control of call routing rules
     Setting the preferred device for receiving SUT calls

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2.4 IBM SmartCloud Meetings
                  IBM SmartCloud Meetings is a full-featured Web meetings service, designed for
                  businesses of all sizes. People can quickly and confidently share information, give
                  presentations and demonstrate software in a security-rich environment. Practical and
                  affordable for today's businesses, IBM SmartCloud Meetings helps enhance team
                  productivity, shorten sales cycles and contain travel costs.

2.4.1 Feature Highlights
With the IBM SmartCloud Meetings app, employees can join IBM SmartCloud online meetings
directly from your HTC mobile device to take advantage of the following features:
     View live shared desktop content, presentations, and documents
     View the list of meeting participants
     Participate in group and individual chats
     Get the presenter's attention by virtually raising your hand in a meeting

2.5 IBM Lotus Symphony Viewer
                     With the IBM Lotus Symphony Viewer software, employees can view Open
                     Document Format (ODF) text documents, presentations, and spreadsheets
                     downloaded to your HTC device without the need for any network connection.
                     Launch the viewer directly from the application icon and choose an ODF file to
                     view, or select Lotus Symphony software when they want to view an ODF
                     document from another application such as IBM Lotus Notes Traveler software.

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3   MANAGE

The IBM mobile application highlighted in this document includes some basic enterprise required
deployment security features (e.g. encryption of any data at rest), while some also offer application
specific and/or device management capabilities (e.g. device password
policy enforcement). For enterprises with mobile device management Mobile Device Management
                                                                            Options Available
requirements beyond those addressable via the built in application device
management capabilities, IBM Endpoint Manager for Mobile Devices  Basic (built-in): IBM Lotus
provides a robust mobile device management solution, and includes some         Notes Traveler
integration features specific to IBM mobile software. IBM mobile  Advanced (COTS): IBM
applications are also compatible with other 3rd party MDM solutions.           Endpoint Manager,
                                                                                 MobileIron, and others

3.1 Application Built-In Device Management
Here are some of the security rich capabilities available within the IBM mobile applications for HTC
Android devices.

   Encryption of data in transit (through HTTPS) and at rest: Where applicable, each IBM mobile
    application supports encryption of data in transit, via HTTPS, as well as ensures the appropriate
    data at rest is encrypted. For example, Lotus Notes Traveler encrypts the e-mail content body
    including attachments, Sametime Mobile encrypts all chat history, and Connection Mobile encrypts
    all downloaded data.

   Android application sandboxing: The applications take advantage of the Android application
    security model, where the data is sandboxed

   Device Management: Lotus Notes Traveler software provides a set of device and application
    management capabilities that allow the administrator to set and enforce a variety of policy options,
    customized to meet corporate requirements. Examples include:

        o Require device password – configurable options include requiring an alphanumeric value,
          setting a minimum length, specifying the number of times a wrong password can be entered
          before wiping the device
        o Screen lock – enforce max time for screen lock
        o Data wipe – Support local and remote full device wipe, remote application only wipe
          (partial wipe) and remote storage card only wipe
        o Prohibit devices incapable of security enablement – administrators can elect, based on
          company policy, whether or not to allow Android devices incapable of supporting Android

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security enablement to sync with the Traveler server (e.g. pre Android 2.2 devices can be
            denied access by policy)
        o   Prevent attachment sync – Administrators can elect, based on company policy, to not allow
            Lotus Notes Traveler syncing of attachments
        o   External Domain validation – Require user confirmation on any e-mail to be sent to external
            domain before sending
        o   Device approval – If policy is enabled, administrator must explicitly approve end user
            device before it can access the Lotus Traveler service, and optionally specify how many
            devices a user is allowed to sync before requiring approval
        o   Compliance detection – If a user changes a device setting to be non-compliant according to
            the Lotus Traveler enforced policy, Lotus Traveler application data is wiped

3.2 Device Management Integration and Compatibility
HTC Android devices support a wide range of full mobile device management solutions, for which
IBM mobile offerings are compatible (e.g., MobileIron). Included in this support list, is the IBM
Endpoint Manager for Mobile Devices software. Endpoint Manager for Mobile Devices software
manages corporate and employee-owned HTC mobile devices that access enterprise resources. This
product can be used to manage security controls, enforce policies, detect rooted devices, report
software and hardware inventory, track location, and offer applications via an enterprise app store.
Endpoint Manager for Mobile Devices software also includes integration features specific to IBM
mobile applications, to both strengthen the set of Mobile Device Management (MDM) capabilities
offered, as well as ease overall IT MDM administration. An integration with Lotus Notes Traveler
software for example, enables selective wipe of only corporate data while leaving personal data intact.

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4   CONNECT

IBM and HTC makes it easier for mobile workers to securely access important information across
multiple networks—without interruption—so they can connect, collaborate and do business at any time
from virtually anywhere.

HTC Android devices support a wide range of VPN clients (e.g., Cisco AnyConnect® SSL, Android
L2TP/IPSec and PPTP). As with the HTC Android device supported MDM solutions, IBM mobile
applications are compatible with a wide range of VPN solutions.

4.1 Lotus Mobile Connect
IBM's VPN offering for HTC Android devices is IBM Lotus Mobile Connect software. Lotus Mobile
Connect software is a complete mobile and wireless security rich Virtual Private Network (VPN)
solution. It creates a mobile Virtual Private Network (VPN) that can encrypt data over vulnerable
wireless local area network (LAN) and wireless wide area network (WAN) connections. It integrates an
exhaustive list of standard Internet Protocol (IP) and non-IP wireless bearer networks, server hardware,
device operating systems, and mobile security protocols. By creating a mobile VPN, Lotus Mobile
Connect goes well beyond the Secure Sockets Layer (SSL) level of security offered by other (mobile
and non-mobile) products.

Having been in existence as a VPN product for over a decade, Lotus Mobile Connect software was
originally designed to provide a true, robust, mobile VPN solution. Unlike the high bandwidth and
readily available mobile networks today, initial mobile networks were unreliable, and of high latency
and low bandwidth. Lotus Mobile Connect software's end user experience is one that eases the
usability of a mobile VPN, by providing features such as seamless cross network roaming, a wide
variety of authentication options, and more, to address the pain points of using a mobile VPN both with
mobile networks of the older generation, and those that exist today.

For HTC Android devices, Lotus Mobile Connect software currently provides a 'clientless' solution for
HTTP-based applications, available via a service, HTTP Access, on the Lotus Mobile Connect server.

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Lotus Mobile Connect HTTP Access (client-less) Network Architecture

4.1.1 Feature Highlights
     Lotus Notes Traveler, Sametime mobile, Connections mobile software, and SmartCloud
      Meetings offerings - all support HTTP as the transport protocol, making each compatible for
      use with the Lotus Mobile Connect clientless solution on HTC Android devices
     No required installation of client software.
     Single Sign On: Lotus Mobile Connect Gateway + application authentication
     Distributable and scalable architecture
     Reduction of mobile transmission costs and lower connection fees through data optimization
      functionality
     Configurable to run simultaneously with Lotus Mobile Connection client VPN sessions

Security Rich:

     Uses same strong authentication and encryption algorithms as the full Lotus Mobile Connect
      VPN client
     Encryption algorithms isolated into a FIPS 140-2 certified cryptographic module
     Contains the latest secure SSL/TLS ciphers and industry standard authentication mechanisms
     Two way certificate validation available for additional layer of trust

IBM Product Specific Integration Examples:

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 IBM Lotus iNotes: Special handler for Redirector (support for multiple iNotes server in single
      HTTP-AS definition). Support for other user’s mail, and embedded Sametime functions.
      Recognition of specific iNotes logout sequence
     Sametime mobile: Identification of Sametime traffic, setup of special stream handler for
      performance
     Lotus Notes Traveler: Recognition of Traveler URLs, induces application of data flow
      optimizers and HTTP header tags. Previous password recognition (prevent Lotus Mobile
      Connect server lockout). Single URL configuration for multiple Traveler servers (planned, but
      plans are subject to change).
     Connections mobile: Reverse proxy like capability to support URL-rewriting (planned, but
      plans are subject to change).

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IBM Corporation 2012. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness
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References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM
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IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino and Sametime are all trademarks of International Business Machines Corporation in
the United States, other countries, or both.

Android is a trademark of Google Inc.

Other company, product, or service names may be trademarks or service marks of others.

Copyright © 2012 HTC Corporation. All rights reserved.

HTC, the HTC logo, and the HTC quietly brilliant logo are trademarks of HTC Corporation.

For more information visit: www.htcpro.com/

Mobile Solutions for Enterprise                                                                                                                  16
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