Impact of Covid-19 on older people's mental and physical health: one year on

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Impact of Covid-19 on older people's mental and physical health: one year on
Impact of Covid-19 on
older people’s mental and
physical health: one year on

Age UK is a registered charity (number 1128267) and a company limited by guarantee (number 6825798).
The registered address is Tavis House, 1–6 Tavistock Square, London WC1H 9NA. ID204712 06/21.

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Contents

           1.   Introduction                1

           2.   Who have we spoken to?      4

           3.   Physical Health             5

           4.   Mental Health               10

           5.   Loneliness and isolation    17

           6.   Loss, bereavement & grief   18

           7.   Health Inequalities         21

           8.   Unpaid carers               24

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1. Introduction

      This report explores the impact of the pandemic on older people’s
      physical and mental health eleven months after Covid-19 arrived and
      turned all our lives upside down. We might have hoped never to have
      to write it, had the pandemic gone away as quickly as had originally
      been hoped. As it is, this report is the second in a series we have
      written about the pandemic’s effects and is based on research from
      February 2021.
      Our first report was published in October        It is important to remember that many
      2020 and drew on analysis carried out            older people were already dealing
      that summer, after the first wave of the         with significant health challenges
      virus had peaked and with some of the            before Covid-19 was ever heard of.
      restrictions by then lifted. It concluded that   Unfortunately, the pandemic appears to
      while some older people had developed            have exacerbated some as well as bringing
      strategies to cope during the pandemic, a        forward the emergence of others. It is
      significant proportion experienced a heavy       telling, for example, to hear of older people
      toll on their physical and mental health as      who had successfully managed mental
      they stayed at home to try to keep safe.         health problems for many years suddenly
      We heard a huge range of experiences,            finding themselves overwhelmed by them
      with loneliness, lack of opportunity to          while under the additional stress of the
      grieve following bereavement, loss of            pandemic.
      confidence, and physical deconditioning
      increasing the risk of falls just some of the    This report shines a clearer light than
      problems older people and their families         our first one on how the pandemic has
      told us about back then.                         impacted older people differentially
                                                       according to the degree of inequality they
      In that first report we asked, “with winter      are experiencing. It shows that like their
      fast approaching, how are these older            younger counterparts, older people from
      people feeling now, and how much worse           ethnic minorities have been hit harder in
      will they feel in two- or three-months’          various ways, as have older people who
      time as the weather gets colder and the          are living on low incomes. Tackling health
      nights draw in.” This new report provides        inequalities is quite rightly high on the
      the answer and sadly makes for difficult         NHS’s agenda as we look to the future:
      reading.                                         this report provides the strongest possible
                                                       evidence as to why this must be an all-
      In many ways this is unsurprising: we are        age agenda that is fully inclusive of older
      all experiencing the impact of ongoing           people too.
      disruption to our daily routines and
      uncertainty about the future. Regardless         Our findings are also a call to action
      of age, many of us will have found last          to help all older people to sustain their
      winter hard to navigate, but the value of        current state of health and hopefully
      this report is that it documents the specific    improve it now, whatever else the
      issues and concerns for older people at          pandemic may throw at us later.
      that time.
                                                       Caroline Abrahams,
                                                       Charity Director, Age UK

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2. Who have we spoken to?

      Since the start of the pandemic, we have consulted with older people,
      their friends, partners, and families, to understand how their mental
      and physical health has been impacted. This report is the second in
      a series and seeks to explore how older people’s experiences have
      changed since we first conducted research in Summer 2020i. The
      report is based on the following research:

      •   Representative online polling with            friends, partners, relatives, or carers
          1,487 people aged 60+ across the              of an older person. Over 70% of older
          UK, conducted by Kantar Polling in            people who responded were aged
          February 20211. Of the people polled,         70 or above and more than 60% of
          40% were living with a long-term              respondents reported living with at
          health condition, 17% had been                least one long-term health condition.
          advised that they were clinically
          extremely vulnerable to Covid-19,         •   In-depth qualitative research
          and 14% reported that they are an             conducted by Britain Thinks in March
          informal carer.                               2021 with people aged 60+ from less
                                                        well heard communities, including
      1. An online survey shared across our             older people who are digitally and
         social media channels and with Age             socially excluded and older people
         UK Campaigners in February 2021.               from ethnic minority communities. This
         The survey was completed by 14,840             included older people who are South
         people. Over 13,000 of respondents             Asian, Black Caribbean, Black African,
         were older people, while the rest were         and White European.

      1. Research Express provides quick, reliable market research. Research Express is part of
         Kantar UK Ltd. The survey was conducted on the Research Express Online Omnibus
         amongst 1450 UK adults aged 60+ from 28th January – 11th February 2021.

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3. Physical Health

      The Covid-19 pandemic has made it harder for older people to
      look after their physical health. Not only have they had reduced
      opportunities to be physically active, but a significant number have
      also experienced delays in accessing healthcare and treatment. As a
      result, older people have told us they have ‘aged’, lost independence,
      and have a reduced ability to do the things they used to enjoy.

      A. Mobility and fitness
      While some older people have used                serious impact on mobility, movement,
      the pandemic as an opportunity to do             and fitness. A significant number of
      more exercise, others have struggled to          older people have told us that they
      remain active. Successive lockdowns and          feel slower, have become stiff, and are
      on-going social distancing measures,             experiencing new aches and pains. Many
      including the closure of community and           have gained weight and are becoming
      leisure facilities, has severely disrupted the   easily breathless, with some older people
      support networks and routines that many          now struggling to walk short distances or
      older people relied on to keep themselves        becoming reliant on walking aids.
      as fit and well as possible. This has had a

        •   27% of older people (around 4.3            •   28% of older people (around 4.5
            million) can’t walk as far since the           million) disagree that they have been
            start of the pandemic.                         able to keep fit since the start of
                                                           the pandemic.
        •   37% of older people (nearly 6
            million) have less energy since the
            start of the pandemic.

        “I could walk for short periods,               “We used to walk my dog around
        perhaps ten minutes on a good day,             a field everyday together but since
        now I struggle to get from room to             lockdown mum has stayed in the
        room.”                                         house. I have noticed now that she is
        “Confinement to house (shielding)              shuffling when she walks rather than
        has had an impact on my physical               taking proper steps.”
        health. Lack of exercise especially
        earlier in the year has had an impact
        on how far I can walk now without
        joint pain or breathlessness.”

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B. Balance and falls
Falls are one of the most common                has had an impact on older people’s
causes of hospital admissions amongst           balance. Older people told us that they feel
older people and can have serious               less steady on their feet, are falling more
consequences. Unfortunately, reduced            frequently, and have lost confidence to
activity over the course of the pandemic        leave their homes for fear of falling.

  •   17% of older people (around 2.7 million) agree they are less steady on their feet
      since the start of the pandemic.

  “I have become wobbly and have                much more difficult. She has fallen
  fallen several times hurting my ribs          twice at home, which she has never
  on two occasions and my thigh on              done before.”
  another occasion and I have hit my            “Mobility was not perfect prior to
  head on numerous occasions. The               the lockdown but lack of activity
  pain in my wrists and thumbs has              has meant muscle wastage in
  become worse.”                                the legs resulting in three falls
  “As she has not left the house or             recently, on two of the occasions
  garden since March, her mobility is           being hospitalised.”

C. Reduced ability to do day-to-day activities
Our research suggests that older people         on their ability to look after themselves,
have experienced a significant degree           making everyday tasks much more
of deconditioning, with people reporting        difficult in some circumstances. For those
reduced muscle strength and poorer              that were already struggling before the
cardio-vascular health. This has impacted       pandemic, life has become harder still.

  •   42% of older people (around 1.2               this is even harder since the start of
      million) who already found it difficult       the pandemic.
      to get up and down the stairs report
      that this is even harder since the        •   47% of older people (nearly 1
      start of the pandemic.                        million) who previously found it hard
                                                    to clean or tidy their house find this
  •   36% of older people (around half a            even harder to do since the start of
      million) who previously found it hard         the pandemic.
      to shower, wash, or have a bath say

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Meanwhile, some older people are             •   8% of older people (nearly 1.3
  experiencing a loss of independence for          million) who were previously able to
  the first time.                                  clean their house now find it difficult.
  •   10% of older people (around 1.6          •   12% of older people (around
      million) who were previously able to         1.9 million) have become less
      get up and down the stairs now find          independent since the start of the
      it difficult to do.                          pandemic.

D. Some older people are living in significant pain
Older people have told us that they are        long-term conditions described having
in more pain than they were before             ‘flare-ups’, often caused by the stress
the pandemic, with some experiencing           of the pandemic or a reduced ability to
excruciating and debilitating pain daily.      manage their condition, increasing the
Many older people attributed this to a         pain they are experiencing. Regardless of
reduction in physical activity, which is       the cause, amongst those older people
leading to stiffness, joint pain, and aches.   affected increased pain is standing in the
Others have had elective surgery delayed,      way of them taking part in the activities
such as hip and knee replacements, which       they enjoy and getting pleasure out of
has had a huge impact on their quality of      their lives.
life. Meanwhile, older people living with

  •   25% of all older people (around 4        •   45% of older people living with a
      million) are living with more physical       long-term health condition (around
      pain since the start of the pandemic.        2.9 million) are living with more
                                                   physical pain since the start of
                                                   the pandemic.

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“My fibromyalgia is in “flare up”           “My pain has got a lot worse, I do not
  and has been since my brother               get out and have put a lot of weight
  went into hospital in August. After         on. I am in my chair 24/7. Some days
  his death it has been even worse. I         I don’t eat as in too much pain to
  hurt everywhere! It is like walking         be able to get up and make a meal.
  around with every muscle in my body         Virtually only get up when I need to
  cramping. I don’t know what I am            go to the toilet.”
  saying half the time, I am shaking so       “I need knee surgery for
  much I can’t hold things properly and       osteoarthritis, this has been
  my balance keeps going, I am sure I         significantly delayed. My options
  am going to have a bad fall.”               for exercise are reduced which has
  “I am in constant pain - and I              led to me gaining weight, this in
  mean pain, not ‘aches & pains’,             turn worsens my condition. The pain
  due to chronic osteoarthritis and           affects sleep which is affecting my
  osteoporosis. I have practically lost       mental health.”
  the use of my left arm, right wrist,
  my spine, neck, legs and feet are very
  swollen and painful.”

E. Older people are struggling to manage their
   long-term conditions
Older people living with long-term            The added stress of the pandemic has also
conditions, such as diabetes, arthritis,      exacerbated some long-term conditions.
COPD, and Parkinson’s are finding it          This has left older people experiencing
increasingly hard to manage their             more severe symptoms, in worsening pain,
condition and keep their symptoms under       or seeing their health condition progress
control. Activities which previously helped   irreversibly.
them to cope with symptoms, such as
swimming or exercise classes, have not
been available, while routine appointments
have been limited or completely stopped.

  •   18% of older people living with a       •   21% of older people with a long-
      long-term health condition (around          term health condition (around
      1.1 million) now find it harder to          1.3 million) agree they are less
      look after themselves than at the           independent than at the start of
      start of the pandemic.                      the pandemic.

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“I used to swim every day which              “I have fibromyalgia and lack of
  helps dramatically with arthritis....        exercise along with stress has made
  Am now crippled and need two new             it far worse. My hair has begun to fall
  knees. Don’t know how this helps the         out through stress.”
  NHS. Certainly doesn’t help me.”             “Being in lockdown I have had
  “My Parkinson’s Disease has                  very little exercise which in turn
  progressed at an alarming rate.              has resulted in higher glucose
  I have been unable to access my              readings when I have tested myself.
  special Parkinson’s classes and              My control is not as good as pre-
  forego my special Parkinson’s                lockdown and I worry about what
  treatments. In all my well-being is          effect it will have on my kidneys,
  much worse and my mobility has               eyes etc.”
  suffered enormously which at 92 is
  unlikely to return.”

F. Living with long Covid
We heard from older people who after           has exacerbated their existing health
catching Covid-19 are continuing to            problems. Unsurprisingly the stress of
experience symptoms, including fatigue,        contracting Covid-19, combined with the
breathing difficulties, muscle aches, weight   impact of enduring physical symptoms,
loss, and ‘brain fog’. On top of this, older   is taking its toll on many older people,
people living with long-term conditions        who described feeling depressed, low,
explained how contracting Covid-19             and angry.

  “I had Covid last year and it’s left me      walk small distances, daily self-
  in pain so I can’t walk as much and          care is a lot worse, and anger/mood
  my asthma is worse.”                         problems now bad.”
  “Having Covid-19 on top of                   “After a mild case of Covid
  fibromyalgia, hypothyroidism,                his Parkinson’s and dementia
  arthritis and costochondritis has            accelerated.”
  made it all worse.”                          “He contracted Covid-19 and was
  “Since catching Covid-19, they are           taken into hospital. Since recovering
  not the same person, health wise, as         he has suffered lots of pain, brain
  before. They now struggle to even            fog, got very depressed.”

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4. Mental Health

      Older people continue to tell us that the pandemic has left them
      feeling anxious, depressed, and fearful for the future. Some groups of
      older people have been particularly hard hit, including carers, older
      people who have been bereaved, and those who have been shielding.
      Most notably in this round of research older people who felt they had
      managed during the first wave of the pandemic have reported that
      as time has passed, and the pandemic has gone on, they have started
      to struggle.

      A. Older people living with pre-existing mental
         health conditions
      Older people who were already living           struggling to cope and many have had
      with a mental health condition told us         to increase their medication as a result.
      that the pandemic has exacerbated their        Some older people who had been able to
      symptoms and robbed them of their              manage their mental health condition for
      usual coping strategies, such as socialising   many years, or even decades, told us that
      with friends and family, physical activity,    the pandemic had triggered a relapse in
      hobbies, and other activities that provided    symptoms.
      routine. We heard how older people were

        “Suffered with depression for years          “Return of my agoraphobia as to
        but since last March it’s got worse          keep it under control I need to get
        and my meds have been increased              out. The more I have stayed in during
        once already!! Can’t socialise or            lockdown, the more difficult I find
        go out and meet friends. It’s so             it to go out on my own for a short
        depressing!! Feel trapped and                walk.”
        isolated, worried and scared about           “Her OCD has returned after 30
        Covid.”                                      years of being okay. Plus, constant
        “I began taking Citalopram following         thoughts about starving herself
        the death of my husband of 47 years.         to death. Again, a return of a
        At the start of the pandemic, I was          problem that has been stable if not
        reducing my medication with a view           completely absent for years.”
        to stopping it. I have had to increase
        the dosage back up.”

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B. Increased anxiety
The pandemic is continuing to cause high        about friends and family. For some the
levels of anxiety. Many older people told       anxiety is all-encompassing and leading
us that fear of catching Covid-19 has           to panic attacks, insomnia, and loss of
left them too afraid to leave their home,       appetite. Many are struggling to control
even to sit in the garden or access health      their anxiety and anticipate that even after
appointments. Others are experiencing           lockdown has ended, they will not be able
anxiety related to delays in healthcare or      to return to normality
treatment; financial concerns; or worries

  •   36% of older people (around 5.8 million) told us that they feel more anxious
      since the start of the pandemic.

  ““I am now unable to go out at all as         “Recluse since 17th March 2020; I
  I am petrified of Covid, so I have only       have not gone out the door once and
  been out for three hospital trips since       I think I never will again. A corpse
  last March.”                                  will just be found here someday.”
  “Not sleeping well, I feel like gagging       “After almost 80 years on the planet,
  and being sick when I have to go              I have started having panic attacks.”
  out.”
  “I get panicky when l have to go out
  in public, l have nightmares about
  being out in a crowd and no-one is
  wearing a mask.”

C. Low mood and depression
Many of the older people we surveyed told       older people telling us they have stopped
us they feel depressed, have nothing to         washing, getting dressed, or getting out of
look forward to in their lives, and have lost   bed. In the most severe cases older people
enjoyment in the activities which used to       told us they can longer see a point to living
give them pleasure. Low mood is leading         and have become suicidal.
to a lack of motivation for some, with

  •   43% of older people (around 6.9 million) feel less motivated do the things they
      enjoy since the start of the pandemic.

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“I am now constantly depressed; I          “I just really hate waking up every
  often sit and weep and wonder how I        day, don’t know how much more I
  shall be able to carry on.”                can take.”
  “I have had suicidal thoughts and          “Bad tempered, not wanting to get
  get upset even watching most               up on a morning, feeling extremely
  films...I get about an hours sleep as      down at not seeing friends and
  I’m in a lot of pain and lately been       family. Nothing to look forward to
  having nightmares about ending my          and feel like life is over.”
  life. I woke the other day sweating        ‘I am having to fight recurring bouts
  and anxious after a bad nightmare.         of depression caused by the feeling
  Due to the suicidal thoughts I am          of being contained with little future
  seeking counselling, I am waiting for      when I am of an age when I haven’t
  someone to get back to me.”                got much time left.’

D. Reduced resilience
Older people explained to us that they are   have bothered them. Minor setbacks or
finding it hard to cope and feel as though   problems appear impossible to deal with
everything is getting on top of them.        and they feel they have lost the skills
Many told us that they find themselves       needed to solve problems and make
crying, becoming angry, or panicked over     decisions.
small issues, which previously would not

  “Things are bothering me more. Feel        “I lack concentration, tend to cry
  I cannot cope if things go wrong.”         easily and panic at the smallest
  “I get very anxious and have burst         problem. All these issues are new
  into tears for no apparent reason,         to me. I worked for 50 years in
  sometimes in the middle of the             pressurised environments and
  night.”                                    never became overwhelmed
                                             whilst balancing work and family
  “What was just a little trouble, say if    commitments, I just got on with it. As
  something goes wrong in the house,         I did when caring for my terminally
  is now a major worry. I panic.”            ill husband.”

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E. Isolation and withdrawal
After a year of limited social contact with      to friends and family. For these older
others, some older people report that they       people, the idea of restrictions ending and
have become withdrawn and fear they              having to spend time with others again
have lost the skills to socialise. The thought   is daunting, and some question whether
of spending time with others has become          they will be able to manage it.
scary, leading to people avoiding speaking

  “It seems that I no longer have the            “I’m getting used to being on my
  ability to talk to people. I even find it      own/ withdrawn and dread the
  hard to talk on the telephone.”                thought of company.”
  “I have become more insulated                  “I have lost self-esteem and feel
  from the world. I’m happy to talk to           anxious about meeting people or
  friends by email but I don’t answer            joining in activities when it’s all
  the phone if I can avoid it.”                  over.”
  “As a result of socially distancing
  and staying at home, I am now
  reluctant to talk to people - I don’t
  feel I have anything to say.”

F. Loss of confidence
The pandemic has transformed older               such as going for walks, using public
people’s lives and prevented them from           transport, or accessing health services.
doing normal, day-to-day tasks. As a             Some say they have become more
result, older people have reported losing        dependent on others and feel worried
confidence in their ability to take part in      about how they will return to their previous
activities which were previously routine,        lives once restrictions begin to be lifted.

  •   64% of older people (around 10                 the house by themselves since the
      million) agree they are less confident         start of the pandemic.
      using public transport since the start
      of the pandemic.                           •   37% of older people (almost 6
                                                     million) feel less confident going to
  •   20% of older people (around 3.2                a GP surgery since the start of the
      million) feel less confident going for         pandemic.
      short walks outside since the start of
      the pandemic.                              •   54% of older people (around 8.7
                                                     million) feel less confident attending
  •   18% of older people (around 2.9                a hospital appointment since the
      million) feel less confident leaving           start of the pandemic.

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“Covid has sapped both my sense of          “Has lost her self-confidence and is
  purpose and my confidence.”                 much more dependent on me to do
  “Loss of confidence in being out on         everyday tasks that she was capable
  my own, doubting my abilities in            of doing before lockdown.”
  tasks that used to be conducted with
  ease and mental ability.”
  “She is frightened and has lost all
  confidence about getting out and
  about on her own.”

G. Self-care and neglect
Low mood and depression have resulted in      their medication and health conditions.
some older people neglecting themselves.      This is having serious implications for their
This ranges from no longer cleaning the       physical health, with older people reporting
house or taking care of their appearance to   fatigue and weight loss.
not getting dressed, eating, or managing

  “It is a struggle to get out of bed         a low carb diet and checked sugar
  and I am not eating as I should. I am       levels but now I eat anything and
  fighting to stay sane.”                     don’t monitor levels.”
  “Some days very down, don’t bother          “She’s become withdrawn and shows
  to get washed and dressed, what’s           no interest in trying to entertain
  the point.”                                 herself. Just basically eats and sleeps
  “Feeling isolated and lost the will to      all day. This has led to constant
  do anything, cooking, cleaning the          constipation and bladder infections.
  house, whatever, who cares it will be       She wears incontinence pads but will
  there long after I’m gone.”                 not change them regularly as it’s too
                                              much of a chore.”
  “I’ve eaten more and have lost some
  control over my diabetes. I was on

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H. Unhealthy coping strategies
The pandemic has also led to some             strategies, including comfort eating,
older people adopting unhealthy coping        drinking to excess, and smoking more.

  “They are very lonely as they cannot        “Drinking too much and not looking
  attend local clubs that they used           after myself because my husband
  to attend and because they have             died of Covid and we had been
  to stay in they are not seeing many         together 40 years and it was just
  people... This has led to drinking          gone in an instance.”
  alcohol which has led to falls and          “I have COPD and smoke and I have
  hospital stays.”                            smoked more since lockdown as I
  “I am depressed, I’m eating too             haven’t been able to go out much.”
  much (boredom and that’s how
  stress takes me), so have put on
  weight, and drinking too much.”

I. Cognitive decline
Prolonged periods of isolation, reduced       Friends and family of older people have
social contact, and limited mental            also told us they have noticed a decline
stimulation has left older people feeling     in their loved one’s cognitive ability. This
forgetful and confused. Older people          includes noticing that they are repeating
told us that they are finding it hard to      the same conversation, struggling to
remember names, to think of the right         find the right words, or forgetting to do
words, and to concentrate on activities or    vital day-to-day tasks such as taking
tasks. They report experiencing ‘brain fog’   medication or eating. For some older
and feeling that they aren’t as ‘mentally     people, the decline in cognitive ability has
sharp’ or capable as they previously were.    been sudden and significant.

  •   22% of older people (around 3.2 million) find it harder to remember things since
      the start of the pandemic.

  “Memory loss, struggle to think of          whether or not she has eaten, what
  words and names....no stimulation...        day it is and how to operate TV
  no travelling, no meeting friends...        remote, coffee machine, has to be
  especially living on your own.”             supervised to take meds.”
  “Cannot remember which day of the           “Her mood is extremely up and
  week! Cannot remember words but             down and most worrying is the huge
  live by myself so no one to talk to.”       deterioration in her memory - both
  “Her memory is failing, she forgets         short and longer term. This was not
                                              really an issue before the pandemic.”

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J. Older people living with dementia.
Older people living with dementia          We have also heard from friends and
have been severely impacted by the         family how difficult it has been to explain
Covid-19 pandemic. Activities which        Covid-19 restrictions to their loved ones
help to maintain cognitive function,       and support them to understand why they
such as socialising with friends and       are unable to see people. In particular,
family, attending support groups, and      older people living in care homes with
putting in place a routine, have largely   dementia have been unable to understand
been unavailable. This has resulted in     why they aren’t receiving visitors and have
some older people experiencing much        been left feeling unloved, forgotten and
quicker cognitive decline than expected,   abandoned. Not only has this been deeply
with friends and family explaining how     distressing for the older person but also
devastating it has been to witness their   heart-breaking for the people who care
loved one’s deterioration.                 about them.

  “Vascular dementia has got much          into a care home where visits have
  worse due to family being unable         not been allowed for months -
  to visit...Her nursing home noticed      resulting in further decline.”
  a significant change in less than 48     “He has dementia and at the start
  hours.”                                  of lockdown was able to converse,
  “Dementia has progressed to the          walk the estate, hold conversations,
  point where she now cannot find          dress and undress. Now cannot
  her way around the house, and            hold conversation, walks twenty
  has wandered out without my              yards with a walker, has carers in
  knowledge, which involved the            morning and evening. Has aggressive
  police.”                                 tendencies, medications have
  “Her Alzheimer’s rapidly increased       been added to his daily intake. He
  because of zero support during the       is difficult to understand, has to
  first lockdown necessitating moving      be prompted on everything from
                                           drinking to eating.”

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5. Loneliness and isolation

      Restrictions on going out and meeting others has left vast numbers
      of older people feeling lonely, isolated, and forgotten. Older people
      told us they go days without seeing or speaking to anyone and feel
      like prisoners in their own homes. Unsurprisingly this had a knock-
      on effect on their mood, with older people telling us they feel down,
      tearful, and doubtful that anybody cares about them.

       “I cry every day for much of the day    poorly and had to be put to sleep
       due to the loneliness.”                 in March last year, the day before
       “Feel like a prisoner and long for      the first lockdown. I have had no
       someone to eat with and talk to         company since then, and aside from
       face-to-face.”                          house removers and tradesmen, I
                                               have not spent time with anyone at
       “Being indoors for days at a time       all.”
       without seeing a living soul or not
       talking to someone is absolutely        “He is very lonely... he says it was
       torture.”                               better during the war.”

       “I live alone and am completely
       isolated. My 20-year-old cat was

       Older people have needed Age UK’s       •   Demand for Age UK’s Telephone
       support more than ever:                     Friendship Service trebled
       •   At the beginning of the pandemic    •   Demand for The Silver Line Helpline,
           demand for Age UK’s services            which provides information,
           soared: the Advice Line peaked at       friendship and advice, increased by
           almost double the usual number          up to 31%
           of calls

                                                                                      17
6. Loss, bereavement, and grief

      A. Bereavement.
      During the course of the Covid-19              with older people telling us that they were
      pandemic, significant numbers of older         unable to be with their loved one when
      people have lost partners, relatives, and      they died, say goodbye, or attend funerals.
      friends. While losing someone is never         After losing a loved one social distancing
      easy, bereavement during this time has         rules have also meant they have been
      been particularly difficult, with many older   unable to find comfort by surrounding
      people losing their loved ones in sudden,      themselves with friends and family.
      unexpected, or traumatic ways. The             This has left older people feeling guilty,
      grieving process has also been disrupted,      depressed, anxious, and lonely.

        “I have lost three members of close          “I lost my mum who I hadn’t
        family. Could not go to funerals.            been able to see in her care home
        Especially devastated as my sister           and I feel so guilty as she was so
        died very suddenly. Could not see her        distressed, and I firmly believe she
        in her coffin or leave her Bible with        gave up on life without her family.”
        her. Still badly grieving.”                  “Feelings of isolation. Dealing with
        “Lost my husband six months ago              a bereavement while living alone
        and feel like I am locked in a prison        during the lockdown. Feelings of
        with no one allowed in the house and         loss and grief having lost the person
        can’t go into anyone else’s homes…           closest to me who died after four
        Feel hopeless like there is no end           weeks in hospital while I was unable
        to it all. It’s like locked in and just      to visit him and found it almost
        waiting for the grim reaper to call          impossible to reach him on the
        as nothing else to make you positive         phone.”
        that the future will see things any
        differently.”

                                                                                            18
B. Coping with previous bereavement
Covid-19 restrictions have also made          in place coping strategies to help manage
life harder for people who lost someone       their grief and, in many cases, loneliness.
before the pandemic. Older people who         Once these activities were stopped, older
were previously bereaved told us that they    people were left reliving their grief and
had tried to rebuild their lives by putting   painful experiences.

  “Was widowed 18 months before               “Since the death of my wife in June
  pandemic started and suffered               2018, I was starting to come to
  enormously from grief and loneliness        terms at being on my own, but now
  on losing my soul mate. I made              with Covid restrictions…a phone or
  a huge effort to join clubs and             video call doesn’t do it for me.”
  groups and was just starting to             “I was widowed nearly 4.5 years
  pick up socially and mentally when          ago and suffered panic attacks, they
  everything stopped. Now back to no          had subsided to practically nothing.
  stimulation and nowhere to go for           But this latest lockdown I have been
  company and conversation with my            swamped, even waking up with
  own age group.”                             them.”
  “My wife died over two years ago,
  and I still miss her. I was just
  beginning to go out and take part in
  new sporting activity when the virus
  struck and restricted these social
  events.”

                                                                                      19
C. Lack of available bereavement support
Worryingly, we heard from older people    looked for it. This has left them feeling
that bereavement support has not always   even more isolated and alone.
been available for them when they have

 “Lost my son 15 months ago, tried        “He is struggling with loneliness,
 for counselling however there is a       bereavement, isolation. He was
 long list due to Covid.”                 getting support from a Covid
 “I lost my identical twin sister to      bereavement worker at the hospital,
 Covid, this impacted me terribly. I      who made proactive contact after
 had a couple of doctor calls, then       his wife died - but she was on
 nothing. My hospital occupational        secondment for a year and her
 therapist had a Zoom meeting with        secondment ended abruptly after
 me, she said she was writing to my       only three months. That felt like
 GP, asking that they contact me, as      another loss for him...Nobody checks
 she could see the state I was in! The    to see if he’s OK except for me.”
 call never happened!”
 “Lost my Mum approximately three
 months ago and still grieving over
 her. Nobody to contact at surgery
 and still feel very down, lonely and
 isolated.”

                                                                                      20
7. Health Inequalities

      A. Older people from lower social grades
      Older people from lower social grades1          lockdown more bearable, such as a TV
      have continued to be worse hit by the           license or access to entertainment.
      pandemic. In particular we have heard
      how pre-existing long-term conditions,          Older people from lower social grades
      financial concerns, poor-quality housing        were significantly more likely to report
      and lack of access to outside space have        both: that they had a long-term condition
      exacerbated the mental and physical             or were in poor health prior to the
      impact of lockdown. Older people with           pandemic; and that the pandemic had
      limited finances also told us how they          had a negative impact on their health and
      could not afford extras to make life in         ability to manage everyday tasks.

           •   29% of older people from lower         •   31% of people from lower social
               social grades are living in more           grades can’t walk as far since the
               physical pain since the start of the       start of the pandemic compared
               pandemic compared to 20% of                to 21% of those from higher social
               those from higher social grades.           grades.
           •   25% of people from lower social        •   47% of people from lower social
               grades are finding it harder to            grades feel less motivated to do the
               remember things since the start of         things they enjoy since the start of
               the pandemic compared to 18% of            the pandemic, compared with 38%
               those from higher social grades.           of those from higher social grades.

           “I live alone and rely for pleasure        “The environment in which I live is
           on my TV and most of all the library       not conducive to exercise. There’s
           service. The library has been closed       only so much moving around in a
           since Feb/ March 2020 and books are        cramped flat.”
           too expensive to buy and now they          “Have lost a bit of weight as only
           have taken our TV licence off us.”         able to afford to eat one meal a day.”
           “I live alone and apart from a brief       “Banned from going out so losing
           visit from my daughter some days I         mobility. Not eating and can’t afford
           see or talk to no one. I cannot even       any heating or lighting so health is
           watch television now as I cannot           deteriorating.”
           afford the licence fee.”

      1.
        We asked respondents which group the chief income earner in their household belongs
      to. If the chief income earner is retired and in receipt of an occupational pension,
      respondents were asked to state what group they belonged to based on the income
      earner’s previous occupation. When referring to higher social grades we mean grades
      ABC1 and by lower social grades we mean grades C2DE.

                                                                                               21
B. Older people from ethnic minorities
Evidence shows that older people              November 2020 31% of black care home
from ethnic minorities have been              resident’s deaths and 30% of Asian deaths
disproportionately impacted by the            were attributed to Covid-19, compared
pandemic and are more likely to have          to 23% of white care home resident’s
experienced the worst consequences of         deathsiv. Increased death rate from
Covid-19.                                     Covid-19 is likely to be the result of health
                                              inequalities across the life course, with
Older people from ethnic minorities may       older people from these communities
be more likely to catch Covid-19 for a        more likely to be living with long-term
range of reasons. Older ethnic minority       conditions, including obesity, diabetes and
pensioners are more likely than their white   heart disease, which increase the chances
counterparts to have family who are in        of the worst outcomes from Covid-19.
key worker roles, where the risk of contact
with people with Covid-19 is higherii.        As part of this research, we undertook
They are also more likely to be living in     a series of in-depth interviews with
multigenerational households where there      older ethnic minority people, as well as
may be a greater risk of transmission. Less   healthcare professionals and community
than 2% of white people aged 70+ live in      group leaders working with a range of
multigenerational households, while 56%       communities.
of Bangladeshi, 35% of Pakistani, 13%
of Indian, 11% of Black African and 6%        The interviews suggested that older Black
of Black Caribbean people aged 70+ do.        African and Black Caribbean people are
Public health information about keeping       experiencing increased anxiety as a result
safe during the pandemic and reducing         of the additional risks they may face if
risks has not always been easily accessible   infected with Covid-19. The research also
to older people from ethnic minorities        indicates that older people from these
if they do not have English as a first        communities have been more likely to
languageiii.                                  avoid or postpone accessing healthcare
                                              over the course of the pandemic, for
Alongside greater exposure to Covid-19,       fear of catching Covid-19 or as a result
we know that older people from ethnic         of rumours that health services are not
minorities are at greater risk of becoming    available.
severely ill or dying. In particular, older
people who are Pakistani, Bangladeshi,        This reflects the findings of our polling
Black African, and Black Caribbean have       where older ethnic minority people were
experienced higher mortality rates            consistently more likely to tell us that
and worse health outcomes. This can           they had lost confidence in doing routine
also be seen when looking at deaths in        activities and accessing health services
care homes, where between April and           since the start of the pandemic.

                                                                                       22
•   27% of older people from ethnic        •   55% of older ethnic minority
      minorities feel less confident going       peoplefeel less confident letting
      for short walks outside since the          professionals into their home (e.g.
      start of the pandemic, compared            carers, cleaners etc.) since the start
      to 19% older people from a white           of the pandemic, compared to
      background.                                45% of older people from a white
                                                 background.
  •   26% of older ethnic minority
      people feel less confident leaving
      the house by themselves since the
      start of the pandemic, compared
      to 17% of older people from a
      white background.

Older ethnic minority people also told       they have not been able to visit during this
us about other factors that have made        period. The move to remote services has
living through the pandemic harder. For      also made life more challenging for older
example, we heard how difficult it has       people who do not have English as a first
been for older people whose family live      language and may have relied previously
in different parts of the world, and who     on family or friends for translation.

  “My eldest daughter lives in               “My Gran cannot speak much English
  Singapore. I have not seen her for         so requires interpretation which
  14 months. I think I may not see her       the family used to provide on such
  until 2022. It feels a long time and       occasions but as per the government
  she feels far away.”                       guidelines there was no visit allowed
  “My family is overseas including           when she was in hospital.”
  my 91-year-old mother. I feel so
  lonely sometimes and feel she may
  die before I can see her again. It’s
  been nearly 3 years since we were
  together. I keep it to myself. I don’t
  want to upset my husband or my
  children.”

                                                                                          23
8. Unpaid carers

      Over the course of the pandemic                had. Some carers were also reluctant
      older carers have seen their caring            to allow paid professionals into their
      responsibilities increase while the support    home due to the risk of infection. Carers
      which was previously available has been        have also told us that the pandemic has
      seriously diminished. Many of the usual        prevented them from accessing informal
      services carers relied upon to help them       forms of support from families and friends,
      with their caring role stopped or were not     leaving many managing without any form
      able to function in the way they previously    of respite.

        •   47% of older carers (around 1 million) told us that they were less confident
            letting paid professionals into their home since the start of the pandemic

      At the same time, many older carers            Unsurprisingly this has taken its toll on
      have seen the health of their loved            older carer’s mental health with many
      one deteriorate and faced the pressure         telling us that they feel anxious, depressed
      of keeping their loved one safe from           and overwhelmed.
      Covid-19, with many older carers looking
      after someone who is clinically extremely
      vulnerable to the virus.

        “Loneliness, isolation and caring for        “All [my wife’s] needs, health,
        husband 24/7 single handed without           physical and emotional have been
        visitors for months on end has led to        completely sublimated in looking
        depression and feeling helpless and          after me. She never gets a break,
        hopeless.”                                   and I am frequently irrational and
        “My husband has been housebound              irritable with her because I am so
        for 7 years and uses a wheelchair.           unhappy and frustrated.”
        Outside of him the only person I see         “I need respite from looking after my
        week to week is the Asda delivery            partner with dementia. Everything is
        man... Some mornings I get up and            shut down and the occasional phone
        burst into tears... This is existing it is   call asking if I’m okay (I’m not!) does
        not living.”                                 nothing practical to help.”
        “I am exhausted and exasperated
        providing full-time care for my
        husband…. He has deteriorated
        greatly in the past year so now
        needs constant supervision to keep
        him safe. I feel lonely and sad all
        the time.”

                                                                                             24
The increase in caring responsibilities has        outside to exercise or attend their own
also forced many carers to deprioritise            healthcare appointments. The demands
their own physical health. For example, we         of caring have also taken their toll, with
have heard how carers have been unable             older carers reporting that they have less
to leave their loved ones alone, meaning           energy, are experiencing more pain, and
that they have not been unable to go               do not have time to look after themselves.

     •     49% of older carers (around 1.1         •   38% of older carers (nearly 860,000)
           million) have less energy since the         are in more physical pain since the
           start of the pandemic.                      start of the pandemic.
     •     35% of older carers (nearly 800,000)
           cannot walk as far since the start of
           the pandemic.

     “Lack of exercise because I cannot            and I am exhausted. My rheumatoid
     leave my husband on his own. He               arthritis is much more painful and
     has both vascular dementia and                my left foot and ankle have become
     Alzheimer’s. This had advanced a              agony all the time so severely
     lot during lockdown.”                         limiting my mobility.”
     “I am the sole 24/7 full time carer           “I have more carer responsibilities
     for my husband who has Alzheimer’s            with the added difficulties of trying
     and is incontinent. I have had no help        to sort out hospital and GP problems.
     in looking after my husband. I have           I do not have the time or energy to
     to get up at least twice every night          look after myself properly.”

i.       Age UK (2020), ‘The impact of Covid-19 on older people’s mental and physical health
         to date’. Available at: https://www.ageuk.org.uk/globalassets/age-uk/documents/
         reports-and-publications/reports-and-briefings/health--wellbeing/the-impact-of-
         covid-19-on-older-people_age-uk.pdf
ii. ONS (2020), ‘Which occupations have the highest potential
    exposure to the Coronavirus (Covid-19)?’. Available at:
    https://www.ons.gov.uk/ employmentandlabourmarket/
    peopleinwork/employmentandemployeetypes/articles/
    hoccupationshavethehighestpotentialexposuretothecoronaviruscovid19/2020-05-11
iii. Race Equality Foundation (2021), ‘Collaboratives on addressing racial inequity in
     Covid recovery’. Available at: https://raceequalityfoundation.org.uk/wp-content/
     uploads/2020/06/collaboratives-briefinG-older-people-briefing-digital-FINAL.pdf
iv. Care Quality Commission (2020), ‘Covid-19 Insight: Issue 6, December 2020’.
    Available at: https://www.cqc.org.uk/sites/default/files/20201214%20COVID%20
    IV%20Insight%20number%206_FINAL.pdf
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