Internal Course Brochure 2017 - 2018 Learning experiences, knowledge and expertise for you and your team - Vets4Pets & Companion Care ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Internal Course Brochure 2017 - 2018 Learning experiences, knowledge and expertise for you and your team.
An Introduction to the Academy of Learning & Development We aim to support our colleagues by providing the most up-to-date and relevant Continuing Professional Development (CPD) at discounted and affordable prices Why should you choose the Vets4Pets Academy of Learning and Development for your Continuing Professional Development? The Vets4Pets Academy of Learning and Development was established in 2013 to offer all colleagues access to high-quality training and education. It supports people who want to develop their learning and experience in any area that is relevant to their roles, or of great personal interest to them. We offer a wide variety of both clinical and non-clinical courses, with hands-on workshops and presentations delivered by knowledgeable experts. So, whether you are a joint venture partner looking to learn more about leading your team, or a graduate vet wanting more practical skills in new medical areas, then there is something for you. If you’re not sure which are the best courses for you, there is no need to worry. We’re available for you to call or email so you can get advice on the right course, for the right reasons, to achieve the right results for you. Our courses are available in a range of locations all across the UK, and our close relationships with speakers and different facilities mean that we can accommodate bespoke courses in areas of high interest. At Vets4Pets our wealth of knowledge in pet welfare and healthcare, and our experience in veterinary practices, allows us to perfectly tailor our courses so they meet all the needs of our colleagues. We want to share our experience and help you improve in all areas of the profession. With the Vets4Pets Academy of Learning and Development, you can choose from a range of sought-after, high-quality courses, and you can be assured that the knowledge and skills you gain will more than justify the time you spend away from your clinic. Read on to find out more about everything we have to offer.
Why you should choose our courses over any others Convenience and meeting demand Close relationships with speakers and facilities means that we can provide additional bespoke courses and programmes based on regional demand. The courses are run by Vets4Pets We use the combined experience of the Vets4Pets Academy of Learning and Development and colleague feedback to tailor the content to the professionals who attend. Price We always negotiate the best price for you when securing great speakers and facilities which are not always available elsewhere. We’re in this from a practice’s point of view We’re not doing it to ‘sell courses’, we’re doing it to share our experience and help others improve in all areas of the profession.
Meet our Speakers
As you’d expect, we go to great lengths
to work with world-class speakers with
immense experience in their field
The subjects covered are all of great relevance to professionals, which means
they’ll help you solve problems and offer even better outcomes in real-life
situations. The speakers we’re working with are some of the most respected
within their field of expertise.
Leadership, Management & In Practice
Carolyne Crowe
BSc BVetMed (Hons) MRCVS Dip
Dip Coaching, Dip Wellbeing & Stress Management
Carolyne is an experienced equine vet, a personal performance coach, mentor,
international speaker, researcher and lecturer. She was awarded the title of “Life
Coach of the Year 2015”, and runs a variety of one-on-one coaching programmes
helping others to overcome personal and professional challenges.
Carol Carpenter
Leadership Coach
Carol is the Managing Director of her own company which offers learning and
development services to clients across the UK. As a qualified trainer and coach,
she specialises in leadership and management, organisational and behavioural
change, conflict/difficult situations resolution and client care.
Gary Uffendell
Business
Gary’s core specialisms are relationship management, influencing skills and effective
communications. He has worked in training and consultancy for ten years, starting at
Cap Gemini before later moving on to QA Training and Consultancy. Gary gained his
NLP Practitioner and Master Practitioner status through ITS in London.
Ian Sumbler
Business
Ian joined chartered accountants and business advisers practice Morris Owen in 1984,
qualified in 1991 and became a partner in 1999. As Audit Manager, Ian oversees the
audit department, provides guidance to clients and is involved in the firm’s IT
development. He has also been a prominent speaker on data protection and disaster
recovery topics within the professional market sector.
5
About our Speakers
Kim Nicol
Lawyer
Kim is a qualified employment lawyer with more than 15 years of experience. She is a mentor
and coach who helps leaders and entrepreneurs remain present and calm; and focuses on
commercial results, creative strategies, solutions orientated advice and practical support.
Sara Parsons
Consultant
everywoman Expert
Sara has worked for more than 15 years in training, facilitation, coaching and leadership development.
She has diverse experience, having worked within a variety of industry sectors, with all levels of
management and with people from various countries and cultures.
Vicki Curtis
Coaching
With more than 20 years’ experience in leadership and organisational development, Vicki is a
skilled facilitator and accredited coach. As Head of Leadership and OD for Nuffield Health, she has
directed mindful leadership programmes, sponsored research papers and ensured wellbeing was
included in the curriculum. Now with her own consultancy, Vicki works as an associate of the King’s
Fund, leading on their ‘Compassionate Leadership Through Mindfulness’ programme.
Clinical
Alison Moores
BVSc(Hons) CertSAS DipECVS MRCVS
RCVS and European Specialist in Small Animal Surgery (Soft Tissue)
Alison graduated from the University of Bristol in 1996. She is an RCVS recognised specialist in
small animal surgery and a Diplomate of the European College of Veterinary Surgeons. Alison is
currently a specialist soft tissue surgeon at Anderson Moores Veterinary Specialists. She has also
completed a Junior Clinical Training Scholar internship and a Senior Clinical Training Scholarship
residency in Small Animal Surgery at the RVC.
BCF Technologies
Ultrasound
BCF is committed to promoting clinical learning opportunities in diagnostic imaging to members
of the veterinary profession.
Fiona Andrew
RVN
Nurse
In 2001 Fiona took a leap of faith, left her job and enrolled on an animal care course. She completed
a HNC in Animal Care and then applied to Telford College in Edinburgh to study Veterinary Nursing.
Soon after starting college, Fiona was offered a full-time training place at a local practice in 2002.
6
James Grierson
BVetMed CertSAS, CertVR, DipECVS MRCVS
Surgeon
James spent five years at the RVC as a lecturer in small animal surgery. He is a recognised
specialist in small animal surgery and now works at Anderson Moores Veterinary Specialists
in Hampshire specialising in orthopaedic surgery.
Kat Evans
Applications Specialist - CT, MRI and X-ray
BCF Technologies
Kat qualified as a radiographer and worked with the NHS and private sector, before
transitioning into veterinary imaging. She joined BCF in 2010 as an Applications Specialist,
having previously worked at Fitzpatrick Referrals and Vet MRI. Kat provides training in
computerised tomography, magnetic resonance imaging and radiography, as well as
ultrasound for customers nationwide.
Hannes Bergmann
DrMedVet, DipECVS, MRCVS
Surgeon
Hannes spent a year in small animal practice before taking up a three-year residency in small
animal surgery at the University of Berne, Switzerland. He has worked in referral practice in
the UK since 2007, specialising in orthopaedics, and soft tissue and spinal surgery.
Louise O’Dwyer
MBA BSc(Hons) VTS(ECC) DipAVN(Med & Surg) RVN
Nurse
Louise gained a Diploma in Advanced Veterinary Nursing in surgery in 2004 and medicine
in 2007. She then developed her skills in emergency and critical care medicine, achieving
Veterinary Technician Specialist status. She also published a nursing textbook in 2007.
Matthew Oxford
BVM&S GPCert(SAS) MRCVS
Dentistry
Matthew is one of only a few veterinary dentists in the UK. He established the New Forest
Veterinary Dental Service in 2011, where he provides a referral service for advanced dental
and oral surgery procedures. Matthew sees around 700 cases a year and holds a European
Certificate in Small Animal Surgery.
Mike Rhodes
BVM&S CertVOphthal DipECVO
RCVS and European Specialist in Veterinary Ophthalmology
Mike graduated from Edinburgh University in 2004. He has completed the RCVS
Certificate in Veterinary Ophthalmology and obtained the European Diploma in Veterinary
Ophthalmology, becoming an RCVS recognised specialist. Mike is currently head of the
ophthalmology department at Willows.
Paul Aldridge
BVSc Cert SAS MRCVS
Surgeon
Paul has worked as a senior veterinary surgeon for the past 20 years. In 2007 he gained his
RCVS Certificate in Small Animal Surgery. He specialises in soft tissue surgery, orthopaedics
and all aspects of emergency and trauma surgery.
7
About our Speakers
Philip Lhermette
BSc (Hons) CBiol MSB BVet Med MRCVS
Surgeon
Philip pioneered laser surgery in veterinary medicine in the UK, particularly in laser endoscopic
techniques and endosurgery. With his extensive experience in endoscopy and endosurgery,
Philip now gives talks all over the UK teaching the principles and practice of endoscopy.
Pieter Nelissen
DVM CertSAS DipECVS MRCVS
Surgeon
Pieter joined Dick White Referrals as an intern and then completed a three-year residency
training in small animal surgery in 2010. He was then appointed as a Clinical Fellow in small
animal surgery, specialising in soft tissue cases and has published several articles on a variety
of soft tissue surgery and anaesthesia subjects.
Rachel Burrow
BVetMEd MSc (Clin Onc) DipECVS MRCVS
Surgeon
Rachel qualified from the RVC in 1991, then returned in 1995 to complete a three-year
training in small animal soft tissue surgery. Rachel has worked as a soft tissue surgeon
at University College, Dublin, and the University of Liverpool. She has also completed
postgraduate training in radiology and a Masters degree in clinical oncology.
Yolanda Eva Sales de Tienda Lda
MSc, MRCVS
Vet
Yolanda qualified from the Cardenal Herrera Ceu University in Valencia in 2010,
before going on to complete a Masters degree in pharmaceutical enterprise through
Birmingham University.
Medical
John Chitty
BVetMed CertZooMed MRCVS
Exotics
John qualified from the RVC in 1990 and gained a RCVS Certificate in Zoological Medicine
in 2000. He is an RCVS Advanced Practitioner in Zoological Medicine, the chairman of
European Association of Avian Veterinarians and on the editorial board of the Journal
of Exotic Pet Medicine. He is also the co-director of a small animal and exotics practice
in Andover, Hampshire.
Sarah Heath
BVSc, DECAWBM, CCAB, MRCVS
Behaviour
Sarah Heath qualified from Bristol University, before setting up a behavioural medicine
referral practice in 1992. She is an external lecturer at Liverpool University and a certified
clinical animal behaviourist under the Association for the Study of Animal Behaviour (ASAB)
accreditation scheme. She is also a founding diplomate of the European College of Animal
Welfare and Behavioural Medicine.
8
Choosing the most
suitable and relevant
courses for you
If a course doesn’t feature under your
job specific list, but you believe it would
be beneficial to you, check with your
JVP or manager
JVPs & Assistants
15 The Client Counts
16 Building your Best Team
17 Managing your Business
18 Leadership Workshop plus Three-Month Coaching Programme
19 Leading a Successful Surgery
20 Leadership, Management and Motivation for Veterinary Practices Made Simple
21 Communication Skills
22 Handling Challenging Client Situations - Being Resilient
23 Coping with Life in Practice
24 Leading with Wellbeing in Mind
25 Avoiding the Pitfalls of Employment Law
26 Business Finance
27 Leadership Programme for Female Leaders in the Veterinary Profession
28 Introduction to Leadership for Female Veterinary Professionals
29 Coaching Consultations
35 JVP Support Package
9
Choosing suitable, relevant courses for you
Head Nurses & Vets
Practice Managers 23 Coping with Life in Practice
15 The Client Counts 26 Business Finance
16 Building your Best Team 43 Behavioural Medicine for All
17 Managing your Business 44 Understanding Exotics
18 Leadership Workshop plus Three-Month 45 Dental Radiography & Extractions
Coaching Programme
46 Advanced Dentistry – Trauma
19 Leading a Successful Surgery
47 Basic Echocardiography
20 Leadership, Management and Motivation
48 Advanced Echocardiography
for Veterinary Practices Made Simple
49 Basic Abdominal Ultrasonography
21 Communication Skills
50 Advanced Abdominal Ultrasonography
22 Handling Challenging Client Situations -
Being Resilient 52 Back to Basics in Veterinary Ophthalmology
23 Coping with Life in Practice 53 Day-to-Day Surgery
24 Leading with Wellbeing in Mind 54 Emergency Surgery for General Practitioners:
Practical Course
25 Avoiding the Pitfalls of Employment Law
55 Intermediate Soft Tissue Surgery
26 Business Finance
56 Advanced Soft Tissue Surgery
29 Coaching Consultations
57 Introduction to Orthopaedics
33 Practice Manager & Head Nurse Package
58 Next Steps in Orthopaedics
59 Specialist Approach to the Orthopaedics
Examination
60 Rigid Endoscopy - Laparoscopic
Bitch Spays
Nurses & VCAs Receptionists
21 Communication Skills 15 The Client Counts
22 Handling Challenging Client Situations - 21 Communication Skills
Being Resilient
22 Handling Challenging Client Situations -
23 Coping with Life in Practice Being Resilient
26 Business Finance 23 Coping with Life in Practice
41 Nutrition 24 Leading with Wellbeing in Mind
42 Surgical Nursing Roadshows 26 Business Finance
51 The Art of Radiology
10
Leadership, Management & In Practice Courses Guide 2017 - 2018 Increase your team’s all-round effectiveness and wellbeing with our range of personal development programmes.
An Introduction to the Leadership, Management & In Practice Courses Specialist development to enhance your skills and provide the foundations for your team’s success If specialist knowledge is the bricks of great team performance, then balanced and healthy leadership is the cement that holds it together. Our Leadership, Management & In Practice courses provide the best of both worlds; the skills required to enhance your role, and the development for colleagues in positions of leadership to help their teams achieve amazing things. Topics such as team motivation, client service, dealing with conflict and coping with workloads are just a few areas which make a massive difference to a team’s performance.
Key areas this section will cover Client Care Treating your clients how you would like to be treated. Team Effectiveness An effective team work well together, value each other, deliver results and are the best kind of team to be a part of. Leadership, Management & Communication How to improve your leadership skills and communicate well with your team. Wellbeing, Resilience & Confidence Looking after your health and wellbeing effectively helps you have the resilience needed to deal with life’s ups and downs. Business Skills Managing a successful business and leading a team requires a level of business knowledge in areas like finance and employment law. everywoman Provides women in business with the resources, advice and tools for business success.
Client Care
The Client Counts
Course Overview Objectives
Businesses rely on happy clients who not only stay • Learn the importance of a great client experience
loyal, but become advocates for the business. This - Customer/client – who cares?
innovative one-day course takes a non-traditional - Service, care and experience
look at the impact we can have as individuals on - The commercial impact of care
customer experience. The course is suitable for • Identify how to be better than your competitors
anyone who engages with customers and wants to - Who are your clients? How do you want
deliver a genuine ‘wow’ factor every time. With the them to feel?
introduction of a new concept, along with Carol’s - How are you different?
enthusiastic approach, this course is essential for • Learn how to engage your teams in order to
your business growth. deliver the best customer experience
- Leading by example
- Understanding the SKA model
• Introduction to I-Sense
• Setting client standards
- What does ‘good’ look like at your surgery?
- What are your department and
team expectations?
Price
£249 plus VAT
Recommended For
JVPs, Head Nurses,
Practice Managers
and Receptionists
CPD Hours
6
Course Length
1 day
Speaker
Carol Carpenter
Leadership Coach
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
15Client Care | Team Effectiveness
Team Effectiveness
Building your Best Team
Course Overview Objectives
Whether you’re a new or established practice, • Develop tools and techniques to build a
communication is key to a harmonious, engaged and motivated, engaged and harmonious team
motivated team. That being said, everyone likes to be • Establish a common language for effective
communicated with differently. It can take a long time communication
to get to know what makes people tick, and it can be a • Recognise, acknowledge and appreciate
painful and costly process if you get it wrong. differences within the team
• Create a more cohesive team by reducing
This practice workshop is a great team-building
miscommunication and misunderstanding
exercise. It gives everyone the tools and language
• Gain a better understanding of each
they need to communicate, understand and work
team member, so managers can get the
effectively with their colleagues.
best out of them
The workshop includes a DISC behavioural profile
and a full report for each team member, as well as a
two-hour evening session for the whole team, where
they’ll explore the different styles of communication
and what makes each one work.
Price
£1,550 plus VAT
Recommended For
New and established teams
CPD Hours
2.5
Course Length
2 hours in practice
1 day of individual sessions
Speaker
Carolyne Crowe
BSc BVetMed (Hons)
MRCVS Dip Coaching,
Dip Wellbeing & Stress
Management
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
16Leadership, Management & Communication
Managing your Business
Course Overview Objectives
This one-day workshop provides advice • Learn the currency of dignity
and guidance to ensure you have all the • Know how to communicate financial
necessary essentials in place to run a targets and information to your team, and
successful business. The workshop covers to communicate charges to clients up front
four elements of practice management: • Understand how to manage promotions
and product offers
• The commercial manager – understanding • Learn how to market to existing clients
the value of your services and not and new clients
undercharging for them • Identify client standards and protocols
• The marketing manager – learning how to • Learn how to lead the customer experience
market to existing clients and attract new ones • Explore performing under pressure and why
• The client manager – understanding the true we need to talk about stress
purpose of your business and putting the client • Learn how to manage your own and your
at the centre of it team’s wellbeing
• The healthy manager – recognising the
importance of personal and team wellbeing
to business performance
Price
£279 plus VAT
Recommended For
JVPs, Head Nurses and
Practice Managers
CPD Hours
7
Course Length
1 day
Speaker
Carol Carpenter
Leadership Coach
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
17Leadership, Management & Communication
Leadership, Management & Communication
Leadership Workshop plus Three-Month
Coaching Programme
Course Overview Objectives
Moving to a position of leadership and • Learn practical tools and techniques to understand
management is exciting and challenging, but others quickly; and be able to communicate with
do you have all the skills available to make the them effectively and accurately
transition smooth and enjoyable? • Understand the keys to motivating and
engaging your team
This combination of leadership workshop and • Know the differences between people and
bespoke three-month coaching programme is how to engage those differences
tailored to your needs and will teach you the skills • Identify how to get the best out of yourself
needed to help you thrive in your new role. This and others; and improve poor performance
programme aims to provide you with greater self- • Discover how to make dealing with colleagues
awareness and more confidence in your ability to easier and more effective
make the right decisions for you and your team. You • Learn how to build and lead a harmonious
will also learn how to lead others with conviction team in practice
and direction, to enhance your delegation skills and • Enhance thinking, decision-making skills,
improve your time management so you can achieve productivity and interpersonal effectiveness
success in both the clinical and non-clinical aspects • Increase confidence and self-esteem
• Gain focus, drive, direction, clarity and
of your role. It will empower and support you whilst
fresh perspectives
you take action in the areas that are important
• Improve time management and management
to you and will help you get the most out of your
of work-life balance
career and life. The programme will enable you to
be more fulfilled, more in control and have a better
work-life balance; all resulting in a more resilient
and sustainable you. Price
£1,599 plus VAT
Recommended For
JVPs, Head Nurses, and
Practice Managers
CPD Hours
6
Course Length
1 day plus 3 months
Speaker
Carolyne Crowe
BSc BVetMed (Hons) MRCVS
Dip Coaching, Dip Wellbeing &
Stress Management
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
18Leading, Management & Communication
Leading a Successful Surgery
Course Overview
In order to create teams that perform at the highest
level, a leader must have the ability to provide the
right support to motivate, as well as the necessary
challenges to achieve results.
This one-day workshop examines the leadership
behaviours that positively impact on team
performance and provides you with practical, easy-to-
implement techniques. Each leader will also receive
a unique ‘Managing Performance’ toolkit that details
all the essential information and techniques to tackle
any performance situation.
Objectives
• Identify and demonstrate the key skills,
knowledge and behaviours needed to
lead a practice and team
• Identify practical ways to provide support
within a practice
• Ability to create a motivational environment
for a team to perform within
• Have the confidence to have honest conversations
about performance with team members
• Ability to manage all performance issues using
the toolkit and the Brief Interventions technique
• Facilitate behavioural change in others
It is a very difficult task to determine how to become a leader in your team and Carol effectively
translates this to behaviours that you can do to become the best you can be. I thoroughly enjoyed the
course and will absolutely use everything I learnt in practice. - Veterinary Surgeon, Private Practice
Price CPD Hours Course Length
£349 plus £129 for a toolkit 6 1 day
Recommended For Speaker For more details
JVPs, Head Nurses, Carol Carpenter and to book visit:
Practice Managers, and Leadership Coach myvetpractice.co.uk/
those leading others learning-academy
19Leadership, Management & Communication
Leadership, Management & Communication
Leadership, Management and Motivation
for Veterinary Practices Made Simple
Course Overview
Make your role managing others in practice easier, less stressful and more enjoyable, by learning how
to understand people in minutes, rather than months.
Whether you’re new to your role or have been managing and leading others for a while, this interactive
workshop is for you. It will teach you how to communicate with each member of your team, how to
understand what drives their behaviour and know what motivates them, so you can get the best out
of your team easily and effectively.
You will also complete a DISC behavioural profile and receive a full report.
Objectives
• Strengthen your leadership and motivational skills
Price
• Learn how to confidently deal with poor
£299 plus VAT plus £40 for
performance
DISC behavioural profile
• Know how to give appropriate feedback and
get the best out of others
• Improve your self-awareness, so you can Recommended For
modify your natural leadership style to JVPs, Head Nurses,
positively manage others Practice Managers and
• Recruit effectively and build your best team those leading others
CPD Hours
6
Course Length
1 day
Speaker
Carolyne Crowe
BSc BVetMed (Hons)
MRCVS Dip Coaching,
Dip Wellbeing & Stress
Management
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
20Leadership, Management & Communication
Communication Skills
Course Overview Objectives
Effective communication is about choosing the • Learn how to ensure your message will be
right style to suit the situation, and ensuring received as intended
the content of the message is received and • Appreciate your own communication style
understood by all concerned. It is tempting to and its impact
believe that because the message makes sense • Know the impact that culture and expectations
can have on a difficult conversation
to you, that it will be clear to everyone else.
• Learn how to communicate and influence
This course provides you with all the tools, more effectively by adapting the message
to suit the individual and situation
techniques and practices necessary to help
• Know the importance of body language and
improve your communication and interpersonal
non-verbal signs
skills. It will enable you to develop and manage • Understand the use of language patterns
more effective relationships with a wide range and how they impact on communication
of people; team members and customers alike. • Build rapport and empathy quickly and easily
The programme will be highly practical and will in a variety of situations
ensure that everyone has the opportunity to • Create appropriate impact when
discuss the content and plan how to apply what communicating in a variety of media
they learn to their own business environment. • Ask appropriate questions to ensure greater
understanding within a conversation
• Prepare an action plan
Price
£269 plus VAT
Recommended For
JVPs, Nurses, Practice
Managers and
Receptionists
CPD Hours
6
Course Length
1 day
Speaker
Gary Uffendell
Business
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
21Leadership, Management & Communication | Wellbeing, Confidence & Resilience
Wellbeing, Confidence & Resilience
Handling Challenging Client
Situations - Being Resilient
Course Overview Objectives
Have you ever found some clients difficult to • Develop a personal strategy that will
deal with? Have you ever had to hand a client enable you to act consistently positive
complaint over to another member of the team in all situations
because you felt unable to handle it? If so don’t • Learn the ability to diffuse client anger
worry, these situations are common for people and distress
working in a client facing role. • Learn how to resolve issues in a way that
builds client loyalty
This course is designed to help you not only deal
• Understand the language and behaviour
assertively with situations, but also feel more
needed to resolve issues
confident and positive in doing so.
• Discuss post-operative management
Price
£249 plus VAT
Recommended For
JVPs, Nurses, Practice
Managers and Receptionists
CPD Hours
7
Course Length
1 day
Speaker
Carol Carpenter
Leadership Coach
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
22Wellbeing, Confidence & Resilience
Coping with Life in Practice
Course Overview Objectives
Are you and your team coping with the pressures • Define stress and be aware of the difference
of working in your veterinary practice? Are you or a between pressure and stress
member of your team struggling or not performing • Define wellbeing and what it means to you by
how you would like? Would you like to get more using the concept of the human performance
out of your day/feel more in control/or do you want curve
to know how to help others cope better? • Understand why a resilient approach to work can
benefit both the practice and the individual
This one-day interactive workshop will help put • Describe what causes stress and how this affects
you in control and manage the pressures you face. health and performance
You will learn how to spot the signs of stress in both • Know the difference between pressure, stress and
yourself and others, how to identify the causes of burnout
stress so you can confidently take positive steps • Identify personal signs and symptoms of stress
to overcome them and how to maintain resilience • Use a range of practical techniques to prevent and
in the face of increasing pressure. This workshop manage stress, including ways to avoid stress, the
offers practical tools and techniques that will importance of thinking and focusing positively
improve your time management, help you respond
positively to the pressures and demands of work,
and identify opportunities to thrive in practice.
Price
£320 plus VAT
includes DISC profile
Recommended For
All members of the
practice team
CPD Hours
6
Course Length
1 day
Speaker
Carolyne Crowe
BSc BVetMed (Hons)
MRCVS Dip Coaching,
Dip Wellbeing & Stress
Management
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
23Wellbeing, Confidence & Resilience
Wellbeing, Confidence & Resilience
Leading with Wellbeing in Mind
Course Overview Objectives
Evidence shows that people who achieve a good • Understand the role of leadership in wellbeing
standard of wellbeing at work are likely to be • Appreciate the importance of wellbeing in the
more creative, loyal, productive and provide workplace
better customer satisfaction overall. Creating work • Develop practical tools to help your own sense
environments characterised by wellbeing plays a of wellbeing
central role in helping people thrive. • Apply some frameworks and theories to help
your thinking of how to promote the wellbeing
Given the importance of such a critical organisational of your team
element, wellbeing needs to be central to the role of • Develop your own personal and wellbeing
leadership at all levels. Leaders need to understand leadership action plan
and pay attention to their own drivers for wellbeing,
as well as know what they can do to create a climate
of wellbeing for their team.
This programme aims to give leaders practical
tips, tools and practices to understand their own
wellbeing and their role in promoting a positive
wellbeing environment in their practice. Price
£249 plus VAT
Recommended For
JVPs, Head Nurses,
Practice Managers and
Receptionists
CPD Hours
6
Course Length
1 day
Speaker
Vicki Curtis
Coaching
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
24Business Skills
Avoiding the Pitfalls of Employment Law
Course Overview Objectives
This training day has been specially designed • Managing problem employees
to provide practical guidance on how to evade • Knowing the principles of equality
the many pitfalls associated with employment • Managing diversity
legislation and employment law issues in general. • Learning about discriminatory factors
Its purpose is to help you avoid ending up • Understanding discriminatory behaviours
defending expensive tribunal claims, whilst also • Understanding developments in discrimination law
putting you in the best position to defend them • The costs of getting it wrong
successfully, should you have to. • Tackling discrimination and harassment
• Managing grievances
Case studies demonstrate the dangers of doing • Learning other employment rights
and saying the wrong thing or, in some instances, • Where we go from here
of simply doing nothing at all. Knowing when
and how to act is key. This course will show you
how you can manage situations confidently and
effectively, and gives you the knowledge and tools
you need to avoid the pitfalls along the way.
Price
£265 plus VAT
Recommended For
Anyone who employs or
manages anyone
CPD Hours
6
Course Length
1 day
Speaker
Kim Nicol
Lawyer
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
25Business Skills
Business Skills
Business Finance
Course Overview Objectives
A refresh on the previous introduction to • Appreciate the importance of finance within any
basic business finance, produced internally by organisation and the key role played by central
Vets4Pets. The course will cover the terminology purchasing and banking within a joint venture
underpinning basic business finance and how to business
interpret the Management Pack. Understanding • Translate some of the terms and jargon used
how a business is funded and interpreting within finance
financial statements effectively is key to being • Gain an overview of the budgeting cycle and the
able to make the best possible decisions to key financial elements of any business decision
ensure a successful business. • Understand the difference between profit and cash
• Identify the key elements of the profit and loss
Whether you’re financially competent or new account and balance sheet
to juggling things like cash flow, balance sheets • Understand the way the business is funded and
and stock reports, this course is for you. Both a the need to provide sound financial information
Foundation and Higher programme are available to finance providers
and we are on hand to help you choose which • Help you to consider key questions to ensure the
one is right for you. Please contact us to discuss financial implications of any business decisions
the best option for you. are fully understood
Price
£249 plus VAT
Recommended For
Anyone in the business
who needs to understand
how finance works
CPD Hours
6
Course Length
1 day
Speaker
Ian Sumbler
Business
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
26Leadership
Programme
for male JVPs
Leadership Programme for Female
Leaders in the Veterinary Profession
Course Overview
This two-day programme aims to help female joint
venture partners understand their role in driving the
success of their business, so that they can become
exceptional leaders. Leading engaged and motivated
teams, inspiring junior colleagues, serving as brand
ambassadors, locally and nationally, and being role
models within the veterinary profession, are all critical
parts of this journey. The programme has been designed
to support female leaders in bringing the values of their
brand to life for their clinical and non-clinical colleagues.
Objectives
• Learn how to build, develop and lead
high-performing teams
• Know how to delegate effectively
• Know how to support team development, focus and
motivation
• Learn how to use coaching as a development tool
• Understand yourself and how you can become a
powerful female leader
• Learn how to manage your leadership image
within your business, community and the
veterinary profession
• Learn how to handle conflict and challenging
situations effectively
• Drive business performance
• Become advocates for your partnership across the
Group, and throughout the veterinary profession
I learnt more about leadership during this two-day course than I have in eight years of running a
business. I discovered a lot about myself and I came away respecting my own achievements, which
I would never have been able to do before. It was an emotional and enriching two days and I would
highly recommend it. - Leigh-Anne Brown, Veterinary Surgeon and JVP
Price CPD Hours Course Length
£999 plus VAT 12 2 days
Recommended For Speaker For more details
JVPs Sara Parsons and to book visit:
Consultant myvetpractice.co.uk/
learning-academy
27everywoman
Introduction to Leadership for
Female Veterinary Professionals
Course Overview Objectives
This one-day programme is designed to • Learn how to take the lead in high-
help female team leaders and high potential performing teams
female talent, to discover and harness their • Understand yourself and how you can
authentic skills in leading a team. It will help become a powerful female leader
refine and manage their personal brand and • Know how to manage your leadership image
leadership image, which will be key in laying within your practice and the wider group
the groundwork for successful practices across • Learn how to handle conflict and challenging
clinical and non-clinical colleagues. situations effectively
• Become advocates for your partnership
across the Group
Price
£450 plus VAT
Recommended For
JVPs
CPD Hours
6
Course Length
1 day
Speaker
Sara Parsons
Consultant
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
28Coaching
Consultations
Feel you need some guidance,
advice or even just support?
Our coaches are here to help
you reach your goals
A coach’s job is to facilitate your goals, not push their
ideas on you. They’ll challenge your pre-conceived
notions about what is possible and what you are
capable of. They’ll encourage you to do the things
you want to do, but never thought you could. When
difficult situations arise, your coach will be someone
who you can turn to for guidance, advice, support and
accountability to help you live by your principles. Each
coach does their initial consultation a little differently,
but usually the coach wants to get to know you, gain
an understanding of what you need and find out what
you’re trying to achieve. Use the consultation to ask any
questions that you need to know in order to make a
good decision.
Please contact learning.academy@vets4pets.com for
further details and pricing on our coaches.
29Ruth Denwood Carolyne Crowe
Propolis Learning Ltd - Strategic BSc BVetMed (Hons) MRCVS
and Executive Coaching Dip Coaching
Ruth is an expert in leadership development coaching, As a vet and award winning performance coach,
group and team facilitation, resilience development Carolyne Crowe’s inspirational coaching style has
coaching and performance coaching. She uses NLP had a real impact on her clients’ lives, empowering
and psychometric tools to underpin her approach them to make changes that work for them. With
and enjoys working on a one-to-one basis. She is extensive experience of coaching individuals and
currently offering her expertise in the veterinary sector. teams within the veterinary profession, she’s an
Her coaching style offers the opportunity to look at expert in coaching others to regain control of their
business goals as well as the individual’s aspirations, lives, careers and relationships. She helps colleagues
fears, strengths and weaknesses. gain clarity, build resilient, sustainable and effective
ways of working, improve their communication
skills and develop fulfilling careers.
Carol Carpenter
Leadership Coach
Shaun Topham
Carol aims to make her coaching sessions honest, European Mentoring & Coaching
open, genuine, supportive, challenging and even
fun. Carol provides a confidential setting where she Council: Accredited Business Coaching
and the coachee can meet and have an unfiltered,
Shaun’s career began in the Royal Navy Submarine
completely open conversation. Generally, the
Service in the 1970s as a Marine Engineer. Many years
coachee sets the agenda, which is likely to flex and
later, having worked as a counsellor, he decided to
move as discussions progress. Carol would normally combine his military discipline, engineering precision
recommend face-to-face coaching, but geography
and emotional intelligence to create Tip Top Training
sometimes means it is more convenient to have the
Ltd. Shaun coaches by asking the right questions to help
conversation via Skype or telephone.
people find their own solutions. This style is based on the
maxim that ‘People love to learn, but hate to be taught.’
The diverse range of industries and cultures that Shaun
Simon Leckie has worked with offers a breadth of perspective which he
Chartered Management Institute utilises in his coaching approach.
Simon works from the non-directive basis, but can
be directive if the situations calls for it. He has an
informal and relaxed approach, and draws on aspects
Vicki Curtis
of many psychological theories and blends these Associate - Chartered Institute of
with many coaching tools. Simon likes to focus on Personnel and Development
measurable outcomes and unlocking life-changing
insights with each colleague. Vicki works toward enabling people to fulfil their
potential. She is both challenging and supportive and
encourages clients to explore different perspectives
Lorraine Archibald in terms of their thinking, their emotional responses
to situations and people, as well as their behaviours.
Associate Certified Coach Vicki’s strength is working with clients to raise their
own awareness of patterns and ways of operating
Lorraine’s key aim is for her clients to leave every
that might be limiting in some way, and enable them
session feeling motivated and able to make progress
to explore different options to achieving success.
towards achieving their goals. With this in mind,
Vicki builds connections quickly, developing trust
Lorraine creates a “thinking environment” to enable
and openness to enable people to work at depth in a
you to develop your own situations, help you set goals
relatively short space of time.
and plan actions so you can achieve results more
quickly. She is practical and down to earth, with an
engaging style, and is passionate about adding real
value to colleagues she works with.
30Complete Programme Packages Guide 2017 - 2018 Quarterly programmes put together from some of our most requested courses and experienced colleagues saying “When I was starting out, I wish I’d known...”.
Packages will cover Client Care Treating your clients how you would like to be treated. Team Effectiveness An effective team work well together, value each other, deliver results and are the best kind of team to be a part of. Leadership, Management & Communication How to improve your leadership skills and communicate well with your team. Wellbeing, Resilience & Confidence Looking after your health and wellbeing effectively helps you have the resilience needed to deal with life’s ups and downs. Business Skills Managing a successful business and leading a team requires a level of business knowledge in areas like finance and employment law.
Practice Manager
& Head Nurse
Package
A modular programme of our most
requested courses in a bundle
package, ideal for newer colleagues
This modular programme has been put together
from some of the most requested courses, and from
experienced colleagues saying “When I was starting out, I
wish I’d known...”.
The complete programme is mainly aimed at new
colleagues. The most beneficial timelines for coming
along are shown here, but we’ll do our best to be
flexible around your needs.
The quarterly topics cover several courses
from the Vets4Pets Academy of Learning
and Development and you’re free to mix
and match for each. There’s a saving
to be made when booking them all
together (so the prices are lower than
the individual courses elsewhere in this
brochure) and the total programme price
will depend on the content you chose.
331st Quarter: Business Skills
Business Finance Handling Challenging
A refresh on the previous introduction to Client Situations
basic business finance, produced internally by
Vets4Pets. Understanding how a business is Have you ever found some clients difficult to deal with?
funded and interpreting financial statements Have you ever had to hand a client complaint over to
effectively is key to being able to make the another member of the team because you felt unable
best possible decisions to ensure a successful to handle it? If so don’t worry, these situations are
common for people working in a client facing role. This
business. (See page 26)
course is designed to help you not only deal assertively
Complete Programme Price with situations, but also feel more confident and
£230 positive in doing so. (See page 22)
Complete Programme Price
£229
2nd Quarter: Employment Law
Avoiding the Pitfalls of
4th Quarter: Leadership & Resilience
Employment Law
Leading a Successful
Case studies demonstrate the dangers of
doing and saying the wrong thing or, in Surgery
some instances, of simply doing nothing at
This one-day workshop examines the leadership
all. Knowing when and how to act is key. This
behaviours that positively impact on team
course will show you how you can manage
performance and provides you with practical, easy-to-
situations confidently and effectively, and gives
implement techniques. Each leader will also receive
you the knowledge and tools you need to avoid
a unique ‘Managing Performance’ toolkit that details
the pitfalls along the way. (See page 25)
all the essential information and techniques to tackle
Complete Programme Price any performance situation. (See page 19)
£250
Complete Programme Price
£329 plus £129
3rd Quarter: Confidence & Communication Coping with Life in Practice
Communication This one-day interactive workshop will help put
you in control and manage the pressures you face.
This course provides you with all the tools,
You will learn how to spot the signs of stress in both
techniques and practices necessary to
yourself and others, how to identify the causes of
help improve your communication and
stress so you can confidently take positive steps to
interpersonal skills. It will enable you
overcome them and how to maintain resilience in
to develop and manage more effective
the face of increasing pressure. This workshop offers
relationships with a wide range of people; team
practical tools and techniques that will improve your
members and customers alike. (See page 21)
time management, help you respond positively to
the pressures and demands of work, and identify
Complete Programme Price
£249 opportunities to thrive in practice. (See page 23)
Complete Programme Price
£275
34JVP Support
Package
A modular programme of our most
requested courses in a bundle
package, ideal for newer partners
This modular programme has been put together
from some of the most requested courses, and from
experienced colleagues saying “When I was starting
out, I wish I’d known...”.
The complete programme is mainly aimed at newer
partners. The most beneficial timelines for coming
along are shown here, but we’ll do our best to be
flexible around your needs.
The quarterly topics cover several courses from the
Vets4Pets Academy of Learning and Development
and you’re free to mix and match for each.
There’s a saving to be made when booking them
all together (so the prices are lower than the
individual courses elsewhere in this brochure) and
the total programme price will depend on the
content you chose.
351st Quarter: Business Skills
Business Finance Coping with Life in Practice
A refresh on the previous introduction to This one-day interactive workshop will help put
basic business finance, produced internally by you in control and manage the pressures you face.
Vets4Pets. Understanding how a business is You will learn how to spot the signs of stress in both
funded and interpreting financial statements yourself and others, how to identify the causes of
effectively is key to being able to make the stress so you can confidently take positive steps to
best possible decisions to ensure a successful overcome them and how to maintain resilience in
business. (See page 26) the face of increasing pressure. This workshop offers
practical tools and techniques that will improve your
Complete Programme Price time management, help you respond positively to
£230 the pressures and demands of work, and identify
opportunities to thrive in practice. (See page 23)
Complete Programme Price
£250
2nd Quarter: Employment Law
Avoiding the Pitfalls of
Employment Law 4th Quarter: Team Support
Case studies demonstrate the dangers of
doing and saying the wrong thing or, in
Building your Best Team
some instances, of simply doing nothing at This practice workshop is a great team-building
all. Knowing when and how to act is key. This exercise. It gives everyone the tools and language
course will show you how you can manage they need to communicate, understand and work
situations confidently and effectively, and gives effectively with their colleagues. The workshop
you the knowledge and tools you need to avoid includes a DISC behavioural profile and a full report
the pitfalls along the way. (See page 25) for each team member, as well as a two-hour evening
session for the whole team, where they’ll explore the
Complete Programme Price different styles of communication and what makes
£250 each one work. (See page 16)
Complete Programme Price
£1,500
3rd Quarter: Leadership & Resilience
Leading a Successful Coaching Programmes
Surgery Many colleagues have benefited from the benefits
of coaching, and there are a select few who we know
This one-day workshop examines the ‘get it’. They get your business, your pressures, and will
leadership behaviours that positively impact work with you to help you achieve the goals you set
on team performance and provides you with yourself. Open, honest, adult conversations are key to a
practical, easy-to-implement techniques. Each successful coaching partnership so when you’re ready
leader will also receive a unique ‘Managing to, we’ll give you plenty of options of coaches to talk to
Performance’ toolkit that details all the essential so can choose the best one for you. (See page 17 or 22)
information and techniques to tackle any
performance situation. (See page 19) Complete Programme Price
Various
Complete Programme Price
£329 plus £129
36Clinical Courses Guide 2017 - 2018 Take your skills to the next level with our range of practical courses.
An Introduction to the Clinical Courses Top quality delivery, locations and speakers for each and every course Our commitment to delivering excellent learning opportunities means all courses are run at top quality locations, with a range of world-class speakers, commissioned for us. We pride ourselves on offering life-long learning, with like-minded colleagues in a relaxed environment, to help improve your confidence and knowledge with an unbeatable hands-on experience. Comprehensive course notes are included with all our clinical courses and catering and refreshments are provided throughout the day.
Key areas this section will cover Nursing Primarily aimed at nurses, with some courses also applicable to other colleagues. Medicine The latest studies, prevention, diagnosis and treatment of pet conditions. Dental Dentistry is a very important part of practice life, from a time and income perspective, as well as in terms of general animal welfare. Diagnostic Imaging These courses allow you to spend 70% of the day scanning under expert guidance. Surgery These courses have been developed to provide veterinary surgeons with an opportunity to enhance their practical skills.
Nursing
Nutrition
Course Overview Objectives
As veterinary professionals, we have all experienced • Understand the different groups of nutrients
the challenges of having nutritional conversations • Gain an understanding of digestion
with our clients, whether it’s regarding dietary and nutrient absorption
advice or explaining the differences and benefits of • How to read and interpret labels
therapeutic diets, when they are required. The current • Understand different types of consumers
labelling of pet diets has made it hard for consumers and their nutritional priorities
to read and interpret labels; and difficult for veterinary • How to communicate with clients
professionals to confidently advise clients. • Acknowledge and understand
FEDIAF guidelines
This course will give you a clear understanding • Understand food adverse reactions
of how the different nutritional groups work and food allergies in dogs and cats
and the principles of digestion, as well as how to
communicate key messages to clients.
Price
£99 plus VAT
Recommended For
Nurses and VCAs
CPD Hours
6
Course Length
1 day
Speaker
Yolanda Sales
MSc, MRCVS
Fiona Andrews
RVN
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
41Nursing
Nursing
Surgical Nursing Roadshows
Course Overview Objectives
The role of a surgical nurse comes with great • Understand the importance of surgical
responsibility and requires many different skills asepsis in the prevention of infection
to ensure the best outcome for patients and the • How to avoid anaesthetic complications
practice. In most practices, veterinary nurses will be • How to make the most of anaesthetic
in charge of patient preparation, theatre preparation, monitoring equipment and appreciate
anaesthetic monitoring and the care of post- its limitations
operative patients for a wide variety of cases and • How to tackle surgical emergencies
procedures. They may also be asked to help as a scrub in your practice
assistant or radiographer. • Post-operative care and monitoring
and analgesia
This course will look at best practice and new
updates in the management of surgical patients
and procedures, from admission to discharge. We
will look at the most recent thinking on surgical
asepsis (including patient, personnel and theatre
Price
preparation), anaesthesia and analgesia, as well as the £99 plus VAT
monitoring and care of the post-operative patient.
Case studies will be used to discuss management of
some common surgical emergencies where our care Recommended For
may need to differ from more routine operations, Nurses and VCAs
and where the nurse’s input is vital, including GDV,
diaphragmatic hernia and caesarean section.
CPD Hours
6
Course Length
1 day
Speaker
Louise O’Dwyer
BSc BVetMed (Hons)
MRCVS Dip Coaching
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
42Medicine
Behavioural Medicine for All
Course Overview Objectives
This course aims to give you a better understanding • Understand emotional motivations and
of the emotional motivations for behavioural behavioural responses
responses. It explains and encourages the use of • Consider behavioural factors in medical cases
behavioural modification, which alters emotional • Discuss the potential role of drugs, nutraceuticals
states, and not just behavioural signs. The course and pheromones
will also consider the relevance of behaviour to • Top tips for advising clients on behaviour in first
veterinary practice, by discussing the interplay opinion practice
between behaviour and disease, and the potential • Understand the importance of preventative
role of drugs like nutraceuticals and pheromones. behavioural medicine
The importance of considering behaviour • Case history workshop
prevention work in a busy first opinion practice will
also be examined and practical tips will be given as
to how this can be done.
Price
£350 plus VAT
Recommended For
Vets
CPD Hours
6.5
Course Length
1 day
Speaker
Sarah Heath
BVSc, DECAWBM, CCAB,
MRCVS
For more details
and to book visit:
myvetpractice.co.uk/
learning-academy
43You can also read
