Internal Course Brochure 2017 - 2018 Learning experiences, knowledge and expertise for you and your team - Vets4Pets & Companion Care ...
Page content transcription
If your browser does not render page correctly, please read the page content below
Internal Course Brochure 2017 - 2018 Learning experiences, knowledge and expertise for you and your team.
An Introduction to the Academy of Learning & Development We aim to support our colleagues by providing the most up-to-date and relevant Continuing Professional Development (CPD) at discounted and affordable prices Why should you choose the Vets4Pets Academy of Learning and Development for your Continuing Professional Development? The Vets4Pets Academy of Learning and Development was established in 2013 to offer all colleagues access to high-quality training and education. It supports people who want to develop their learning and experience in any area that is relevant to their roles, or of great personal interest to them. We offer a wide variety of both clinical and non-clinical courses, with hands-on workshops and presentations delivered by knowledgeable experts. So, whether you are a joint venture partner looking to learn more about leading your team, or a graduate vet wanting more practical skills in new medical areas, then there is something for you. If you’re not sure which are the best courses for you, there is no need to worry. We’re available for you to call or email so you can get advice on the right course, for the right reasons, to achieve the right results for you. Our courses are available in a range of locations all across the UK, and our close relationships with speakers and different facilities mean that we can accommodate bespoke courses in areas of high interest. At Vets4Pets our wealth of knowledge in pet welfare and healthcare, and our experience in veterinary practices, allows us to perfectly tailor our courses so they meet all the needs of our colleagues. We want to share our experience and help you improve in all areas of the profession. With the Vets4Pets Academy of Learning and Development, you can choose from a range of sought-after, high-quality courses, and you can be assured that the knowledge and skills you gain will more than justify the time you spend away from your clinic. Read on to find out more about everything we have to offer.
Why you should choose our courses over any others Convenience and meeting demand Close relationships with speakers and facilities means that we can provide additional bespoke courses and programmes based on regional demand. The courses are run by Vets4Pets We use the combined experience of the Vets4Pets Academy of Learning and Development and colleague feedback to tailor the content to the professionals who attend. Price We always negotiate the best price for you when securing great speakers and facilities which are not always available elsewhere. We’re in this from a practice’s point of view We’re not doing it to ‘sell courses’, we’re doing it to share our experience and help others improve in all areas of the profession.
Meet our Speakers As you’d expect, we go to great lengths to work with world-class speakers with immense experience in their field The subjects covered are all of great relevance to professionals, which means they’ll help you solve problems and offer even better outcomes in real-life situations. The speakers we’re working with are some of the most respected within their field of expertise. Leadership, Management & In Practice Carolyne Crowe BSc BVetMed (Hons) MRCVS Dip Dip Coaching, Dip Wellbeing & Stress Management Carolyne is an experienced equine vet, a personal performance coach, mentor, international speaker, researcher and lecturer. She was awarded the title of “Life Coach of the Year 2015”, and runs a variety of one-on-one coaching programmes helping others to overcome personal and professional challenges. Carol Carpenter Leadership Coach Carol is the Managing Director of her own company which offers learning and development services to clients across the UK. As a qualified trainer and coach, she specialises in leadership and management, organisational and behavioural change, conflict/difficult situations resolution and client care. Gary Uffendell Business Gary’s core specialisms are relationship management, influencing skills and effective communications. He has worked in training and consultancy for ten years, starting at Cap Gemini before later moving on to QA Training and Consultancy. Gary gained his NLP Practitioner and Master Practitioner status through ITS in London. Ian Sumbler Business Ian joined chartered accountants and business advisers practice Morris Owen in 1984, qualified in 1991 and became a partner in 1999. As Audit Manager, Ian oversees the audit department, provides guidance to clients and is involved in the firm’s IT development. He has also been a prominent speaker on data protection and disaster recovery topics within the professional market sector. 5
About our Speakers Kim Nicol Lawyer Kim is a qualified employment lawyer with more than 15 years of experience. She is a mentor and coach who helps leaders and entrepreneurs remain present and calm; and focuses on commercial results, creative strategies, solutions orientated advice and practical support. Sara Parsons Consultant everywoman Expert Sara has worked for more than 15 years in training, facilitation, coaching and leadership development. She has diverse experience, having worked within a variety of industry sectors, with all levels of management and with people from various countries and cultures. Vicki Curtis Coaching With more than 20 years’ experience in leadership and organisational development, Vicki is a skilled facilitator and accredited coach. As Head of Leadership and OD for Nuffield Health, she has directed mindful leadership programmes, sponsored research papers and ensured wellbeing was included in the curriculum. Now with her own consultancy, Vicki works as an associate of the King’s Fund, leading on their ‘Compassionate Leadership Through Mindfulness’ programme. Clinical Alison Moores BVSc(Hons) CertSAS DipECVS MRCVS RCVS and European Specialist in Small Animal Surgery (Soft Tissue) Alison graduated from the University of Bristol in 1996. She is an RCVS recognised specialist in small animal surgery and a Diplomate of the European College of Veterinary Surgeons. Alison is currently a specialist soft tissue surgeon at Anderson Moores Veterinary Specialists. She has also completed a Junior Clinical Training Scholar internship and a Senior Clinical Training Scholarship residency in Small Animal Surgery at the RVC. BCF Technologies Ultrasound BCF is committed to promoting clinical learning opportunities in diagnostic imaging to members of the veterinary profession. Fiona Andrew RVN Nurse In 2001 Fiona took a leap of faith, left her job and enrolled on an animal care course. She completed a HNC in Animal Care and then applied to Telford College in Edinburgh to study Veterinary Nursing. Soon after starting college, Fiona was offered a full-time training place at a local practice in 2002. 6
James Grierson BVetMed CertSAS, CertVR, DipECVS MRCVS Surgeon James spent five years at the RVC as a lecturer in small animal surgery. He is a recognised specialist in small animal surgery and now works at Anderson Moores Veterinary Specialists in Hampshire specialising in orthopaedic surgery. Kat Evans Applications Specialist - CT, MRI and X-ray BCF Technologies Kat qualified as a radiographer and worked with the NHS and private sector, before transitioning into veterinary imaging. She joined BCF in 2010 as an Applications Specialist, having previously worked at Fitzpatrick Referrals and Vet MRI. Kat provides training in computerised tomography, magnetic resonance imaging and radiography, as well as ultrasound for customers nationwide. Hannes Bergmann DrMedVet, DipECVS, MRCVS Surgeon Hannes spent a year in small animal practice before taking up a three-year residency in small animal surgery at the University of Berne, Switzerland. He has worked in referral practice in the UK since 2007, specialising in orthopaedics, and soft tissue and spinal surgery. Louise O’Dwyer MBA BSc(Hons) VTS(ECC) DipAVN(Med & Surg) RVN Nurse Louise gained a Diploma in Advanced Veterinary Nursing in surgery in 2004 and medicine in 2007. She then developed her skills in emergency and critical care medicine, achieving Veterinary Technician Specialist status. She also published a nursing textbook in 2007. Matthew Oxford BVM&S GPCert(SAS) MRCVS Dentistry Matthew is one of only a few veterinary dentists in the UK. He established the New Forest Veterinary Dental Service in 2011, where he provides a referral service for advanced dental and oral surgery procedures. Matthew sees around 700 cases a year and holds a European Certificate in Small Animal Surgery. Mike Rhodes BVM&S CertVOphthal DipECVO RCVS and European Specialist in Veterinary Ophthalmology Mike graduated from Edinburgh University in 2004. He has completed the RCVS Certificate in Veterinary Ophthalmology and obtained the European Diploma in Veterinary Ophthalmology, becoming an RCVS recognised specialist. Mike is currently head of the ophthalmology department at Willows. Paul Aldridge BVSc Cert SAS MRCVS Surgeon Paul has worked as a senior veterinary surgeon for the past 20 years. In 2007 he gained his RCVS Certificate in Small Animal Surgery. He specialises in soft tissue surgery, orthopaedics and all aspects of emergency and trauma surgery. 7
About our Speakers Philip Lhermette BSc (Hons) CBiol MSB BVet Med MRCVS Surgeon Philip pioneered laser surgery in veterinary medicine in the UK, particularly in laser endoscopic techniques and endosurgery. With his extensive experience in endoscopy and endosurgery, Philip now gives talks all over the UK teaching the principles and practice of endoscopy. Pieter Nelissen DVM CertSAS DipECVS MRCVS Surgeon Pieter joined Dick White Referrals as an intern and then completed a three-year residency training in small animal surgery in 2010. He was then appointed as a Clinical Fellow in small animal surgery, specialising in soft tissue cases and has published several articles on a variety of soft tissue surgery and anaesthesia subjects. Rachel Burrow BVetMEd MSc (Clin Onc) DipECVS MRCVS Surgeon Rachel qualified from the RVC in 1991, then returned in 1995 to complete a three-year training in small animal soft tissue surgery. Rachel has worked as a soft tissue surgeon at University College, Dublin, and the University of Liverpool. She has also completed postgraduate training in radiology and a Masters degree in clinical oncology. Yolanda Eva Sales de Tienda Lda MSc, MRCVS Vet Yolanda qualified from the Cardenal Herrera Ceu University in Valencia in 2010, before going on to complete a Masters degree in pharmaceutical enterprise through Birmingham University. Medical John Chitty BVetMed CertZooMed MRCVS Exotics John qualified from the RVC in 1990 and gained a RCVS Certificate in Zoological Medicine in 2000. He is an RCVS Advanced Practitioner in Zoological Medicine, the chairman of European Association of Avian Veterinarians and on the editorial board of the Journal of Exotic Pet Medicine. He is also the co-director of a small animal and exotics practice in Andover, Hampshire. Sarah Heath BVSc, DECAWBM, CCAB, MRCVS Behaviour Sarah Heath qualified from Bristol University, before setting up a behavioural medicine referral practice in 1992. She is an external lecturer at Liverpool University and a certified clinical animal behaviourist under the Association for the Study of Animal Behaviour (ASAB) accreditation scheme. She is also a founding diplomate of the European College of Animal Welfare and Behavioural Medicine. 8
Choosing the most suitable and relevant courses for you If a course doesn’t feature under your job specific list, but you believe it would be beneficial to you, check with your JVP or manager JVPs & Assistants 15 The Client Counts 16 Building your Best Team 17 Managing your Business 18 Leadership Workshop plus Three-Month Coaching Programme 19 Leading a Successful Surgery 20 Leadership, Management and Motivation for Veterinary Practices Made Simple 21 Communication Skills 22 Handling Challenging Client Situations - Being Resilient 23 Coping with Life in Practice 24 Leading with Wellbeing in Mind 25 Avoiding the Pitfalls of Employment Law 26 Business Finance 27 Leadership Programme for Female Leaders in the Veterinary Profession 28 Introduction to Leadership for Female Veterinary Professionals 29 Coaching Consultations 35 JVP Support Package 9
Choosing suitable, relevant courses for you Head Nurses & Vets Practice Managers 23 Coping with Life in Practice 15 The Client Counts 26 Business Finance 16 Building your Best Team 43 Behavioural Medicine for All 17 Managing your Business 44 Understanding Exotics 18 Leadership Workshop plus Three-Month 45 Dental Radiography & Extractions Coaching Programme 46 Advanced Dentistry – Trauma 19 Leading a Successful Surgery 47 Basic Echocardiography 20 Leadership, Management and Motivation 48 Advanced Echocardiography for Veterinary Practices Made Simple 49 Basic Abdominal Ultrasonography 21 Communication Skills 50 Advanced Abdominal Ultrasonography 22 Handling Challenging Client Situations - Being Resilient 52 Back to Basics in Veterinary Ophthalmology 23 Coping with Life in Practice 53 Day-to-Day Surgery 24 Leading with Wellbeing in Mind 54 Emergency Surgery for General Practitioners: Practical Course 25 Avoiding the Pitfalls of Employment Law 55 Intermediate Soft Tissue Surgery 26 Business Finance 56 Advanced Soft Tissue Surgery 29 Coaching Consultations 57 Introduction to Orthopaedics 33 Practice Manager & Head Nurse Package 58 Next Steps in Orthopaedics 59 Specialist Approach to the Orthopaedics Examination 60 Rigid Endoscopy - Laparoscopic Bitch Spays Nurses & VCAs Receptionists 21 Communication Skills 15 The Client Counts 22 Handling Challenging Client Situations - 21 Communication Skills Being Resilient 22 Handling Challenging Client Situations - 23 Coping with Life in Practice Being Resilient 26 Business Finance 23 Coping with Life in Practice 41 Nutrition 24 Leading with Wellbeing in Mind 42 Surgical Nursing Roadshows 26 Business Finance 51 The Art of Radiology 10
Leadership, Management & In Practice Courses Guide 2017 - 2018 Increase your team’s all-round effectiveness and wellbeing with our range of personal development programmes.
An Introduction to the Leadership, Management & In Practice Courses Specialist development to enhance your skills and provide the foundations for your team’s success If specialist knowledge is the bricks of great team performance, then balanced and healthy leadership is the cement that holds it together. Our Leadership, Management & In Practice courses provide the best of both worlds; the skills required to enhance your role, and the development for colleagues in positions of leadership to help their teams achieve amazing things. Topics such as team motivation, client service, dealing with conflict and coping with workloads are just a few areas which make a massive difference to a team’s performance.
Key areas this section will cover Client Care Treating your clients how you would like to be treated. Team Effectiveness An effective team work well together, value each other, deliver results and are the best kind of team to be a part of. Leadership, Management & Communication How to improve your leadership skills and communicate well with your team. Wellbeing, Resilience & Confidence Looking after your health and wellbeing effectively helps you have the resilience needed to deal with life’s ups and downs. Business Skills Managing a successful business and leading a team requires a level of business knowledge in areas like finance and employment law. everywoman Provides women in business with the resources, advice and tools for business success.
Client Care The Client Counts Course Overview Objectives Businesses rely on happy clients who not only stay • Learn the importance of a great client experience loyal, but become advocates for the business. This - Customer/client – who cares? innovative one-day course takes a non-traditional - Service, care and experience look at the impact we can have as individuals on - The commercial impact of care customer experience. The course is suitable for • Identify how to be better than your competitors anyone who engages with customers and wants to - Who are your clients? How do you want deliver a genuine ‘wow’ factor every time. With the them to feel? introduction of a new concept, along with Carol’s - How are you different? enthusiastic approach, this course is essential for • Learn how to engage your teams in order to your business growth. deliver the best customer experience - Leading by example - Understanding the SKA model • Introduction to I-Sense • Setting client standards - What does ‘good’ look like at your surgery? - What are your department and team expectations? Price £249 plus VAT Recommended For JVPs, Head Nurses, Practice Managers and Receptionists CPD Hours 6 Course Length 1 day Speaker Carol Carpenter Leadership Coach For more details and to book visit: myvetpractice.co.uk/ learning-academy 15
Client Care | Team Effectiveness Team Effectiveness Building your Best Team Course Overview Objectives Whether you’re a new or established practice, • Develop tools and techniques to build a communication is key to a harmonious, engaged and motivated, engaged and harmonious team motivated team. That being said, everyone likes to be • Establish a common language for effective communicated with differently. It can take a long time communication to get to know what makes people tick, and it can be a • Recognise, acknowledge and appreciate painful and costly process if you get it wrong. differences within the team • Create a more cohesive team by reducing This practice workshop is a great team-building miscommunication and misunderstanding exercise. It gives everyone the tools and language • Gain a better understanding of each they need to communicate, understand and work team member, so managers can get the effectively with their colleagues. best out of them The workshop includes a DISC behavioural profile and a full report for each team member, as well as a two-hour evening session for the whole team, where they’ll explore the different styles of communication and what makes each one work. Price £1,550 plus VAT Recommended For New and established teams CPD Hours 2.5 Course Length 2 hours in practice 1 day of individual sessions Speaker Carolyne Crowe BSc BVetMed (Hons) MRCVS Dip Coaching, Dip Wellbeing & Stress Management For more details and to book visit: myvetpractice.co.uk/ learning-academy 16
Leadership, Management & Communication Managing your Business Course Overview Objectives This one-day workshop provides advice • Learn the currency of dignity and guidance to ensure you have all the • Know how to communicate financial necessary essentials in place to run a targets and information to your team, and successful business. The workshop covers to communicate charges to clients up front four elements of practice management: • Understand how to manage promotions and product offers • The commercial manager – understanding • Learn how to market to existing clients the value of your services and not and new clients undercharging for them • Identify client standards and protocols • The marketing manager – learning how to • Learn how to lead the customer experience market to existing clients and attract new ones • Explore performing under pressure and why • The client manager – understanding the true we need to talk about stress purpose of your business and putting the client • Learn how to manage your own and your at the centre of it team’s wellbeing • The healthy manager – recognising the importance of personal and team wellbeing to business performance Price £279 plus VAT Recommended For JVPs, Head Nurses and Practice Managers CPD Hours 7 Course Length 1 day Speaker Carol Carpenter Leadership Coach For more details and to book visit: myvetpractice.co.uk/ learning-academy 17
Leadership, Management & Communication Leadership, Management & Communication Leadership Workshop plus Three-Month Coaching Programme Course Overview Objectives Moving to a position of leadership and • Learn practical tools and techniques to understand management is exciting and challenging, but others quickly; and be able to communicate with do you have all the skills available to make the them effectively and accurately transition smooth and enjoyable? • Understand the keys to motivating and engaging your team This combination of leadership workshop and • Know the differences between people and bespoke three-month coaching programme is how to engage those differences tailored to your needs and will teach you the skills • Identify how to get the best out of yourself needed to help you thrive in your new role. This and others; and improve poor performance programme aims to provide you with greater self- • Discover how to make dealing with colleagues awareness and more confidence in your ability to easier and more effective make the right decisions for you and your team. You • Learn how to build and lead a harmonious will also learn how to lead others with conviction team in practice and direction, to enhance your delegation skills and • Enhance thinking, decision-making skills, improve your time management so you can achieve productivity and interpersonal effectiveness success in both the clinical and non-clinical aspects • Increase confidence and self-esteem • Gain focus, drive, direction, clarity and of your role. It will empower and support you whilst fresh perspectives you take action in the areas that are important • Improve time management and management to you and will help you get the most out of your of work-life balance career and life. The programme will enable you to be more fulfilled, more in control and have a better work-life balance; all resulting in a more resilient and sustainable you. Price £1,599 plus VAT Recommended For JVPs, Head Nurses, and Practice Managers CPD Hours 6 Course Length 1 day plus 3 months Speaker Carolyne Crowe BSc BVetMed (Hons) MRCVS Dip Coaching, Dip Wellbeing & Stress Management For more details and to book visit: myvetpractice.co.uk/ learning-academy 18
Leading, Management & Communication Leading a Successful Surgery Course Overview In order to create teams that perform at the highest level, a leader must have the ability to provide the right support to motivate, as well as the necessary challenges to achieve results. This one-day workshop examines the leadership behaviours that positively impact on team performance and provides you with practical, easy-to- implement techniques. Each leader will also receive a unique ‘Managing Performance’ toolkit that details all the essential information and techniques to tackle any performance situation. Objectives • Identify and demonstrate the key skills, knowledge and behaviours needed to lead a practice and team • Identify practical ways to provide support within a practice • Ability to create a motivational environment for a team to perform within • Have the confidence to have honest conversations about performance with team members • Ability to manage all performance issues using the toolkit and the Brief Interventions technique • Facilitate behavioural change in others It is a very difficult task to determine how to become a leader in your team and Carol effectively translates this to behaviours that you can do to become the best you can be. I thoroughly enjoyed the course and will absolutely use everything I learnt in practice. - Veterinary Surgeon, Private Practice Price CPD Hours Course Length £349 plus £129 for a toolkit 6 1 day Recommended For Speaker For more details JVPs, Head Nurses, Carol Carpenter and to book visit: Practice Managers, and Leadership Coach myvetpractice.co.uk/ those leading others learning-academy 19
Leadership, Management & Communication Leadership, Management & Communication Leadership, Management and Motivation for Veterinary Practices Made Simple Course Overview Make your role managing others in practice easier, less stressful and more enjoyable, by learning how to understand people in minutes, rather than months. Whether you’re new to your role or have been managing and leading others for a while, this interactive workshop is for you. It will teach you how to communicate with each member of your team, how to understand what drives their behaviour and know what motivates them, so you can get the best out of your team easily and effectively. You will also complete a DISC behavioural profile and receive a full report. Objectives • Strengthen your leadership and motivational skills Price • Learn how to confidently deal with poor £299 plus VAT plus £40 for performance DISC behavioural profile • Know how to give appropriate feedback and get the best out of others • Improve your self-awareness, so you can Recommended For modify your natural leadership style to JVPs, Head Nurses, positively manage others Practice Managers and • Recruit effectively and build your best team those leading others CPD Hours 6 Course Length 1 day Speaker Carolyne Crowe BSc BVetMed (Hons) MRCVS Dip Coaching, Dip Wellbeing & Stress Management For more details and to book visit: myvetpractice.co.uk/ learning-academy 20
Leadership, Management & Communication Communication Skills Course Overview Objectives Effective communication is about choosing the • Learn how to ensure your message will be right style to suit the situation, and ensuring received as intended the content of the message is received and • Appreciate your own communication style understood by all concerned. It is tempting to and its impact believe that because the message makes sense • Know the impact that culture and expectations can have on a difficult conversation to you, that it will be clear to everyone else. • Learn how to communicate and influence This course provides you with all the tools, more effectively by adapting the message to suit the individual and situation techniques and practices necessary to help • Know the importance of body language and improve your communication and interpersonal non-verbal signs skills. It will enable you to develop and manage • Understand the use of language patterns more effective relationships with a wide range and how they impact on communication of people; team members and customers alike. • Build rapport and empathy quickly and easily The programme will be highly practical and will in a variety of situations ensure that everyone has the opportunity to • Create appropriate impact when discuss the content and plan how to apply what communicating in a variety of media they learn to their own business environment. • Ask appropriate questions to ensure greater understanding within a conversation • Prepare an action plan Price £269 plus VAT Recommended For JVPs, Nurses, Practice Managers and Receptionists CPD Hours 6 Course Length 1 day Speaker Gary Uffendell Business For more details and to book visit: myvetpractice.co.uk/ learning-academy 21
Leadership, Management & Communication | Wellbeing, Confidence & Resilience Wellbeing, Confidence & Resilience Handling Challenging Client Situations - Being Resilient Course Overview Objectives Have you ever found some clients difficult to • Develop a personal strategy that will deal with? Have you ever had to hand a client enable you to act consistently positive complaint over to another member of the team in all situations because you felt unable to handle it? If so don’t • Learn the ability to diffuse client anger worry, these situations are common for people and distress working in a client facing role. • Learn how to resolve issues in a way that builds client loyalty This course is designed to help you not only deal • Understand the language and behaviour assertively with situations, but also feel more needed to resolve issues confident and positive in doing so. • Discuss post-operative management Price £249 plus VAT Recommended For JVPs, Nurses, Practice Managers and Receptionists CPD Hours 7 Course Length 1 day Speaker Carol Carpenter Leadership Coach For more details and to book visit: myvetpractice.co.uk/ learning-academy 22
Wellbeing, Confidence & Resilience Coping with Life in Practice Course Overview Objectives Are you and your team coping with the pressures • Define stress and be aware of the difference of working in your veterinary practice? Are you or a between pressure and stress member of your team struggling or not performing • Define wellbeing and what it means to you by how you would like? Would you like to get more using the concept of the human performance out of your day/feel more in control/or do you want curve to know how to help others cope better? • Understand why a resilient approach to work can benefit both the practice and the individual This one-day interactive workshop will help put • Describe what causes stress and how this affects you in control and manage the pressures you face. health and performance You will learn how to spot the signs of stress in both • Know the difference between pressure, stress and yourself and others, how to identify the causes of burnout stress so you can confidently take positive steps • Identify personal signs and symptoms of stress to overcome them and how to maintain resilience • Use a range of practical techniques to prevent and in the face of increasing pressure. This workshop manage stress, including ways to avoid stress, the offers practical tools and techniques that will importance of thinking and focusing positively improve your time management, help you respond positively to the pressures and demands of work, and identify opportunities to thrive in practice. Price £320 plus VAT includes DISC profile Recommended For All members of the practice team CPD Hours 6 Course Length 1 day Speaker Carolyne Crowe BSc BVetMed (Hons) MRCVS Dip Coaching, Dip Wellbeing & Stress Management For more details and to book visit: myvetpractice.co.uk/ learning-academy 23
Wellbeing, Confidence & Resilience Wellbeing, Confidence & Resilience Leading with Wellbeing in Mind Course Overview Objectives Evidence shows that people who achieve a good • Understand the role of leadership in wellbeing standard of wellbeing at work are likely to be • Appreciate the importance of wellbeing in the more creative, loyal, productive and provide workplace better customer satisfaction overall. Creating work • Develop practical tools to help your own sense environments characterised by wellbeing plays a of wellbeing central role in helping people thrive. • Apply some frameworks and theories to help your thinking of how to promote the wellbeing Given the importance of such a critical organisational of your team element, wellbeing needs to be central to the role of • Develop your own personal and wellbeing leadership at all levels. Leaders need to understand leadership action plan and pay attention to their own drivers for wellbeing, as well as know what they can do to create a climate of wellbeing for their team. This programme aims to give leaders practical tips, tools and practices to understand their own wellbeing and their role in promoting a positive wellbeing environment in their practice. Price £249 plus VAT Recommended For JVPs, Head Nurses, Practice Managers and Receptionists CPD Hours 6 Course Length 1 day Speaker Vicki Curtis Coaching For more details and to book visit: myvetpractice.co.uk/ learning-academy 24
Business Skills Avoiding the Pitfalls of Employment Law Course Overview Objectives This training day has been specially designed • Managing problem employees to provide practical guidance on how to evade • Knowing the principles of equality the many pitfalls associated with employment • Managing diversity legislation and employment law issues in general. • Learning about discriminatory factors Its purpose is to help you avoid ending up • Understanding discriminatory behaviours defending expensive tribunal claims, whilst also • Understanding developments in discrimination law putting you in the best position to defend them • The costs of getting it wrong successfully, should you have to. • Tackling discrimination and harassment • Managing grievances Case studies demonstrate the dangers of doing • Learning other employment rights and saying the wrong thing or, in some instances, • Where we go from here of simply doing nothing at all. Knowing when and how to act is key. This course will show you how you can manage situations confidently and effectively, and gives you the knowledge and tools you need to avoid the pitfalls along the way. Price £265 plus VAT Recommended For Anyone who employs or manages anyone CPD Hours 6 Course Length 1 day Speaker Kim Nicol Lawyer For more details and to book visit: myvetpractice.co.uk/ learning-academy 25
Business Skills Business Skills Business Finance Course Overview Objectives A refresh on the previous introduction to • Appreciate the importance of finance within any basic business finance, produced internally by organisation and the key role played by central Vets4Pets. The course will cover the terminology purchasing and banking within a joint venture underpinning basic business finance and how to business interpret the Management Pack. Understanding • Translate some of the terms and jargon used how a business is funded and interpreting within finance financial statements effectively is key to being • Gain an overview of the budgeting cycle and the able to make the best possible decisions to key financial elements of any business decision ensure a successful business. • Understand the difference between profit and cash • Identify the key elements of the profit and loss Whether you’re financially competent or new account and balance sheet to juggling things like cash flow, balance sheets • Understand the way the business is funded and and stock reports, this course is for you. Both a the need to provide sound financial information Foundation and Higher programme are available to finance providers and we are on hand to help you choose which • Help you to consider key questions to ensure the one is right for you. Please contact us to discuss financial implications of any business decisions the best option for you. are fully understood Price £249 plus VAT Recommended For Anyone in the business who needs to understand how finance works CPD Hours 6 Course Length 1 day Speaker Ian Sumbler Business For more details and to book visit: myvetpractice.co.uk/ learning-academy 26
Leadership Programme for male JVPs Leadership Programme for Female Leaders in the Veterinary Profession Course Overview This two-day programme aims to help female joint venture partners understand their role in driving the success of their business, so that they can become exceptional leaders. Leading engaged and motivated teams, inspiring junior colleagues, serving as brand ambassadors, locally and nationally, and being role models within the veterinary profession, are all critical parts of this journey. The programme has been designed to support female leaders in bringing the values of their brand to life for their clinical and non-clinical colleagues. Objectives • Learn how to build, develop and lead high-performing teams • Know how to delegate effectively • Know how to support team development, focus and motivation • Learn how to use coaching as a development tool • Understand yourself and how you can become a powerful female leader • Learn how to manage your leadership image within your business, community and the veterinary profession • Learn how to handle conflict and challenging situations effectively • Drive business performance • Become advocates for your partnership across the Group, and throughout the veterinary profession I learnt more about leadership during this two-day course than I have in eight years of running a business. I discovered a lot about myself and I came away respecting my own achievements, which I would never have been able to do before. It was an emotional and enriching two days and I would highly recommend it. - Leigh-Anne Brown, Veterinary Surgeon and JVP Price CPD Hours Course Length £999 plus VAT 12 2 days Recommended For Speaker For more details JVPs Sara Parsons and to book visit: Consultant myvetpractice.co.uk/ learning-academy 27
everywoman Introduction to Leadership for Female Veterinary Professionals Course Overview Objectives This one-day programme is designed to • Learn how to take the lead in high- help female team leaders and high potential performing teams female talent, to discover and harness their • Understand yourself and how you can authentic skills in leading a team. It will help become a powerful female leader refine and manage their personal brand and • Know how to manage your leadership image leadership image, which will be key in laying within your practice and the wider group the groundwork for successful practices across • Learn how to handle conflict and challenging clinical and non-clinical colleagues. situations effectively • Become advocates for your partnership across the Group Price £450 plus VAT Recommended For JVPs CPD Hours 6 Course Length 1 day Speaker Sara Parsons Consultant For more details and to book visit: myvetpractice.co.uk/ learning-academy 28
Coaching Consultations Feel you need some guidance, advice or even just support? Our coaches are here to help you reach your goals A coach’s job is to facilitate your goals, not push their ideas on you. They’ll challenge your pre-conceived notions about what is possible and what you are capable of. They’ll encourage you to do the things you want to do, but never thought you could. When difficult situations arise, your coach will be someone who you can turn to for guidance, advice, support and accountability to help you live by your principles. Each coach does their initial consultation a little differently, but usually the coach wants to get to know you, gain an understanding of what you need and find out what you’re trying to achieve. Use the consultation to ask any questions that you need to know in order to make a good decision. Please contact email@example.com for further details and pricing on our coaches. 29
Ruth Denwood Carolyne Crowe Propolis Learning Ltd - Strategic BSc BVetMed (Hons) MRCVS and Executive Coaching Dip Coaching Ruth is an expert in leadership development coaching, As a vet and award winning performance coach, group and team facilitation, resilience development Carolyne Crowe’s inspirational coaching style has coaching and performance coaching. She uses NLP had a real impact on her clients’ lives, empowering and psychometric tools to underpin her approach them to make changes that work for them. With and enjoys working on a one-to-one basis. She is extensive experience of coaching individuals and currently offering her expertise in the veterinary sector. teams within the veterinary profession, she’s an Her coaching style offers the opportunity to look at expert in coaching others to regain control of their business goals as well as the individual’s aspirations, lives, careers and relationships. She helps colleagues fears, strengths and weaknesses. gain clarity, build resilient, sustainable and effective ways of working, improve their communication skills and develop fulfilling careers. Carol Carpenter Leadership Coach Shaun Topham Carol aims to make her coaching sessions honest, European Mentoring & Coaching open, genuine, supportive, challenging and even fun. Carol provides a confidential setting where she Council: Accredited Business Coaching and the coachee can meet and have an unfiltered, Shaun’s career began in the Royal Navy Submarine completely open conversation. Generally, the Service in the 1970s as a Marine Engineer. Many years coachee sets the agenda, which is likely to flex and later, having worked as a counsellor, he decided to move as discussions progress. Carol would normally combine his military discipline, engineering precision recommend face-to-face coaching, but geography and emotional intelligence to create Tip Top Training sometimes means it is more convenient to have the Ltd. Shaun coaches by asking the right questions to help conversation via Skype or telephone. people find their own solutions. This style is based on the maxim that ‘People love to learn, but hate to be taught.’ The diverse range of industries and cultures that Shaun Simon Leckie has worked with offers a breadth of perspective which he Chartered Management Institute utilises in his coaching approach. Simon works from the non-directive basis, but can be directive if the situations calls for it. He has an informal and relaxed approach, and draws on aspects Vicki Curtis of many psychological theories and blends these Associate - Chartered Institute of with many coaching tools. Simon likes to focus on Personnel and Development measurable outcomes and unlocking life-changing insights with each colleague. Vicki works toward enabling people to fulfil their potential. She is both challenging and supportive and encourages clients to explore different perspectives Lorraine Archibald in terms of their thinking, their emotional responses to situations and people, as well as their behaviours. Associate Certified Coach Vicki’s strength is working with clients to raise their own awareness of patterns and ways of operating Lorraine’s key aim is for her clients to leave every that might be limiting in some way, and enable them session feeling motivated and able to make progress to explore different options to achieving success. towards achieving their goals. With this in mind, Vicki builds connections quickly, developing trust Lorraine creates a “thinking environment” to enable and openness to enable people to work at depth in a you to develop your own situations, help you set goals relatively short space of time. and plan actions so you can achieve results more quickly. She is practical and down to earth, with an engaging style, and is passionate about adding real value to colleagues she works with. 30
Complete Programme Packages Guide 2017 - 2018 Quarterly programmes put together from some of our most requested courses and experienced colleagues saying “When I was starting out, I wish I’d known...”.
Packages will cover Client Care Treating your clients how you would like to be treated. Team Effectiveness An effective team work well together, value each other, deliver results and are the best kind of team to be a part of. Leadership, Management & Communication How to improve your leadership skills and communicate well with your team. Wellbeing, Resilience & Confidence Looking after your health and wellbeing effectively helps you have the resilience needed to deal with life’s ups and downs. Business Skills Managing a successful business and leading a team requires a level of business knowledge in areas like finance and employment law.
Practice Manager & Head Nurse Package A modular programme of our most requested courses in a bundle package, ideal for newer colleagues This modular programme has been put together from some of the most requested courses, and from experienced colleagues saying “When I was starting out, I wish I’d known...”. The complete programme is mainly aimed at new colleagues. The most beneficial timelines for coming along are shown here, but we’ll do our best to be flexible around your needs. The quarterly topics cover several courses from the Vets4Pets Academy of Learning and Development and you’re free to mix and match for each. There’s a saving to be made when booking them all together (so the prices are lower than the individual courses elsewhere in this brochure) and the total programme price will depend on the content you chose. 33
1st Quarter: Business Skills Business Finance Handling Challenging A refresh on the previous introduction to Client Situations basic business finance, produced internally by Vets4Pets. Understanding how a business is Have you ever found some clients difficult to deal with? funded and interpreting financial statements Have you ever had to hand a client complaint over to effectively is key to being able to make the another member of the team because you felt unable best possible decisions to ensure a successful to handle it? If so don’t worry, these situations are common for people working in a client facing role. This business. (See page 26) course is designed to help you not only deal assertively Complete Programme Price with situations, but also feel more confident and £230 positive in doing so. (See page 22) Complete Programme Price £229 2nd Quarter: Employment Law Avoiding the Pitfalls of 4th Quarter: Leadership & Resilience Employment Law Leading a Successful Case studies demonstrate the dangers of doing and saying the wrong thing or, in Surgery some instances, of simply doing nothing at This one-day workshop examines the leadership all. Knowing when and how to act is key. This behaviours that positively impact on team course will show you how you can manage performance and provides you with practical, easy-to- situations confidently and effectively, and gives implement techniques. Each leader will also receive you the knowledge and tools you need to avoid a unique ‘Managing Performance’ toolkit that details the pitfalls along the way. (See page 25) all the essential information and techniques to tackle Complete Programme Price any performance situation. (See page 19) £250 Complete Programme Price £329 plus £129 3rd Quarter: Confidence & Communication Coping with Life in Practice Communication This one-day interactive workshop will help put you in control and manage the pressures you face. This course provides you with all the tools, You will learn how to spot the signs of stress in both techniques and practices necessary to yourself and others, how to identify the causes of help improve your communication and stress so you can confidently take positive steps to interpersonal skills. It will enable you overcome them and how to maintain resilience in to develop and manage more effective the face of increasing pressure. This workshop offers relationships with a wide range of people; team practical tools and techniques that will improve your members and customers alike. (See page 21) time management, help you respond positively to the pressures and demands of work, and identify Complete Programme Price £249 opportunities to thrive in practice. (See page 23) Complete Programme Price £275 34
JVP Support Package A modular programme of our most requested courses in a bundle package, ideal for newer partners This modular programme has been put together from some of the most requested courses, and from experienced colleagues saying “When I was starting out, I wish I’d known...”. The complete programme is mainly aimed at newer partners. The most beneficial timelines for coming along are shown here, but we’ll do our best to be flexible around your needs. The quarterly topics cover several courses from the Vets4Pets Academy of Learning and Development and you’re free to mix and match for each. There’s a saving to be made when booking them all together (so the prices are lower than the individual courses elsewhere in this brochure) and the total programme price will depend on the content you chose. 35
1st Quarter: Business Skills Business Finance Coping with Life in Practice A refresh on the previous introduction to This one-day interactive workshop will help put basic business finance, produced internally by you in control and manage the pressures you face. Vets4Pets. Understanding how a business is You will learn how to spot the signs of stress in both funded and interpreting financial statements yourself and others, how to identify the causes of effectively is key to being able to make the stress so you can confidently take positive steps to best possible decisions to ensure a successful overcome them and how to maintain resilience in business. (See page 26) the face of increasing pressure. This workshop offers practical tools and techniques that will improve your Complete Programme Price time management, help you respond positively to £230 the pressures and demands of work, and identify opportunities to thrive in practice. (See page 23) Complete Programme Price £250 2nd Quarter: Employment Law Avoiding the Pitfalls of Employment Law 4th Quarter: Team Support Case studies demonstrate the dangers of doing and saying the wrong thing or, in Building your Best Team some instances, of simply doing nothing at This practice workshop is a great team-building all. Knowing when and how to act is key. This exercise. It gives everyone the tools and language course will show you how you can manage they need to communicate, understand and work situations confidently and effectively, and gives effectively with their colleagues. The workshop you the knowledge and tools you need to avoid includes a DISC behavioural profile and a full report the pitfalls along the way. (See page 25) for each team member, as well as a two-hour evening session for the whole team, where they’ll explore the Complete Programme Price different styles of communication and what makes £250 each one work. (See page 16) Complete Programme Price £1,500 3rd Quarter: Leadership & Resilience Leading a Successful Coaching Programmes Surgery Many colleagues have benefited from the benefits of coaching, and there are a select few who we know This one-day workshop examines the ‘get it’. They get your business, your pressures, and will leadership behaviours that positively impact work with you to help you achieve the goals you set on team performance and provides you with yourself. Open, honest, adult conversations are key to a practical, easy-to-implement techniques. Each successful coaching partnership so when you’re ready leader will also receive a unique ‘Managing to, we’ll give you plenty of options of coaches to talk to Performance’ toolkit that details all the essential so can choose the best one for you. (See page 17 or 22) information and techniques to tackle any performance situation. (See page 19) Complete Programme Price Various Complete Programme Price £329 plus £129 36
Clinical Courses Guide 2017 - 2018 Take your skills to the next level with our range of practical courses.
An Introduction to the Clinical Courses Top quality delivery, locations and speakers for each and every course Our commitment to delivering excellent learning opportunities means all courses are run at top quality locations, with a range of world-class speakers, commissioned for us. We pride ourselves on offering life-long learning, with like-minded colleagues in a relaxed environment, to help improve your confidence and knowledge with an unbeatable hands-on experience. Comprehensive course notes are included with all our clinical courses and catering and refreshments are provided throughout the day.
Key areas this section will cover Nursing Primarily aimed at nurses, with some courses also applicable to other colleagues. Medicine The latest studies, prevention, diagnosis and treatment of pet conditions. Dental Dentistry is a very important part of practice life, from a time and income perspective, as well as in terms of general animal welfare. Diagnostic Imaging These courses allow you to spend 70% of the day scanning under expert guidance. Surgery These courses have been developed to provide veterinary surgeons with an opportunity to enhance their practical skills.
Nursing Nutrition Course Overview Objectives As veterinary professionals, we have all experienced • Understand the different groups of nutrients the challenges of having nutritional conversations • Gain an understanding of digestion with our clients, whether it’s regarding dietary and nutrient absorption advice or explaining the differences and benefits of • How to read and interpret labels therapeutic diets, when they are required. The current • Understand different types of consumers labelling of pet diets has made it hard for consumers and their nutritional priorities to read and interpret labels; and difficult for veterinary • How to communicate with clients professionals to confidently advise clients. • Acknowledge and understand FEDIAF guidelines This course will give you a clear understanding • Understand food adverse reactions of how the different nutritional groups work and food allergies in dogs and cats and the principles of digestion, as well as how to communicate key messages to clients. Price £99 plus VAT Recommended For Nurses and VCAs CPD Hours 6 Course Length 1 day Speaker Yolanda Sales MSc, MRCVS Fiona Andrews RVN For more details and to book visit: myvetpractice.co.uk/ learning-academy 41
Nursing Nursing Surgical Nursing Roadshows Course Overview Objectives The role of a surgical nurse comes with great • Understand the importance of surgical responsibility and requires many different skills asepsis in the prevention of infection to ensure the best outcome for patients and the • How to avoid anaesthetic complications practice. In most practices, veterinary nurses will be • How to make the most of anaesthetic in charge of patient preparation, theatre preparation, monitoring equipment and appreciate anaesthetic monitoring and the care of post- its limitations operative patients for a wide variety of cases and • How to tackle surgical emergencies procedures. They may also be asked to help as a scrub in your practice assistant or radiographer. • Post-operative care and monitoring and analgesia This course will look at best practice and new updates in the management of surgical patients and procedures, from admission to discharge. We will look at the most recent thinking on surgical asepsis (including patient, personnel and theatre Price preparation), anaesthesia and analgesia, as well as the £99 plus VAT monitoring and care of the post-operative patient. Case studies will be used to discuss management of some common surgical emergencies where our care Recommended For may need to differ from more routine operations, Nurses and VCAs and where the nurse’s input is vital, including GDV, diaphragmatic hernia and caesarean section. CPD Hours 6 Course Length 1 day Speaker Louise O’Dwyer BSc BVetMed (Hons) MRCVS Dip Coaching For more details and to book visit: myvetpractice.co.uk/ learning-academy 42
Medicine Behavioural Medicine for All Course Overview Objectives This course aims to give you a better understanding • Understand emotional motivations and of the emotional motivations for behavioural behavioural responses responses. It explains and encourages the use of • Consider behavioural factors in medical cases behavioural modification, which alters emotional • Discuss the potential role of drugs, nutraceuticals states, and not just behavioural signs. The course and pheromones will also consider the relevance of behaviour to • Top tips for advising clients on behaviour in first veterinary practice, by discussing the interplay opinion practice between behaviour and disease, and the potential • Understand the importance of preventative role of drugs like nutraceuticals and pheromones. behavioural medicine The importance of considering behaviour • Case history workshop prevention work in a busy first opinion practice will also be examined and practical tips will be given as to how this can be done. Price £350 plus VAT Recommended For Vets CPD Hours 6.5 Course Length 1 day Speaker Sarah Heath BVSc, DECAWBM, CCAB, MRCVS For more details and to book visit: myvetpractice.co.uk/ learning-academy 43
You can also read