INTERNATIONAL AND EUROPEAN STUDENT ARRIVAL GUIDE 2021 - UWE Bristol
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INTERNATIONAL AND EUROPEAN STUDENT ARRIVAL GUIDE 2021
01
Hi!
We’re so pleased you’ve chosen UWE From helping you develop your
Bristol. You’ve got an exciting few academic skills to supporting
years ahead of you. your wellbeing – we have advisers who
can help with anything. All you need to
Starting at a new university in a new
do is contact an Information Point and
country can be daunting, but we’re here
speak to one of the team there.
to help you every step of the way. We’re
sure you’ve got lots of questions – so We’re looking forward to getting to
you’ll find lots of useful information know you!
in this guide to help you settle in.
The orientation programme is designed
Nic, Carmen and Bree
to provide you with information and
advice to ensure you receive all the
Global Student Support Team
support you need to get the best
from your time at UWE Bristol.
If you need any help or +44 (0) 117 32 86964
advice please contact +44 (0) 117 32 83107
globalstudents@uwe.ac.uk +44 (0) 117 32 83742
+44 (0)7973 679835
(WhatsApp available)
Facebook @uwebristolglobal
Instagram @uwebristolglobal
02
Checklist: things to do
when you arrive
Full details about what you need to do direct to UWE using the authorised
when you arrive are available online at payment methods.
uwe.ac.uk/life/preparing-and-arrival
If you believe you have been a victim
– but here’s an overview to get
of fraud or have any questions contact
you started.
UWE. Students experiencing difficulty
making payment should contact
Register online and pay
credit control.
your tuition fees
First of all, you need to complete Visa and passport scanning
your online registration. This involves If you need a visa to study in the UK, we’ll
confirming your personal details, paying need to check and scan your documents
your fees and agreeing to our Terms as soon as you arrive and every year
and Conditions. after that. We can do this once you have
You can pay your fees in full or set up completed your online registration.
a direct debit to pay in instalments. We’ll have a Passport Check and BRP
If your employer or another sponsor is Collection Point on Frenchay Campus
paying your fees you will need to complete for you to have your passport, visa and
the appropriate forms that can be found qualifications checked. Find out more
on the Fees and Funding section of our on Passport Check and BRP Collection
website. Point.
Fraud Warning
Students are being approached by
individuals offering to pay their fees at
reduced rates or under special conditions.
Fraudsters may present themselves as
legitimate agencies or associates, they
may be a friend. Never respond to these
offers and always pay your tuition fees
03
Student ID card Programme section of this guide and
on the international student orientation
At the final stage of your registration,
website. We encourage you to regularly
we’ll post your new student ID card to
visit international students events
your term time address –that means
website for information about current
you’re officially a UWE Bristol student!
and future events!
You should keep this with you at all times.
Remember, you must register via myUWE Attend your course induction
and upload your photo. If your home Your course induction will tell you what
address and term time address is the you can expect from your course and
same, please duplicate it. gives you the opportunity to meet your
tutors and other students.
Attend the International
and European Student It’s compulsory to attend – your Preparing
Orientation to Study materials and your timetable
(available on myUWE) will tell you where
We run an orientation programme you need to be.
in September and January for all new
international and European students. Register with the police
It’s a chance to make new friends and If it’s a condition of your visa that you
find out everything you need to know must register with the police, you will
about living in the UK. need to do this within seven days of
This year all our Student Orientation arriving in the UK.
sessions are delivered online using You can see if you need to do this by
Blackboard Collaborate*. It is an easy, checking your vignette, your BRP or
convenient, and interactive web- the letter you received when your
based tool that provides you the best passport was returned to you by
connection experience with us. Details UK Visas and Immigration.
of the programme and information how
to book can be found in the Orientation
04
You’ll need to: should be arranged for a time after you
have completed any required period of
• Complete an online form – create an
self-isolation and collected your BRP. Visit
account with your email address and
the Avon and Somerset Police for the
a memorable password:
latest updates and current changes.
foreignnationals.
avonandsomerset.police.uk/ For further guidance, you can contact the
UWE Immigration team.
• Follow the Steps to register with
the police.
Check you have your
You cannot save your application and go IT login details
back to it later, so make sure you have all the
You should have received your university
information you need before you begin.
username, password and email address
You’ll need: to your personal email account. You have
• Your personal details, including contact the option to change your password to
details, UK address and postcode something memorable.
• A family member’s details (if applicable) If you didn’t receive these, contact
contact UserIDLetter@uwe.ac.uk and
• Your passport and Visa/travel details they’ll re-send the email.
– if you do not have your BRP you can
use the information provided in the Connect to the WiFi
letter from UKVI which was sent to
You can access free WiFi across all of
you when your visa was processed
our campuses – just look for the
• Your study or employment details ‘Eduroam’ network.
• The ability to upload a passport style Your username is your university
photograph username (e.g. a7-smith) followed by
When you have completed the @uwe.ac.uk (so it’ll look something like
registration, you will need to make an this: a7-smith@uwe.ac.uk).
appointment to register in person –this Your password is your university password.
05
Open a bank account University Health Centre on Frenchay
Campus is open to all students – no
Spend some time comparing banks
matter which campus you’re studying at.
before you open an account – think
You can register with them online.
about its location, opening hours,
services and account charges. Alternatively you can find doctors,
dentists and opticians close to where you
Lots of UK banks offer free basic
live on the National Health Service
accounts. Some require a minimum
(NHS) website.
deposit or have a monthly fee.
Once registered with the NHS, you’ll
To open an account you’ll need a UWE
receive a medical card and NHS number.
Bristol bank letter confirming your
student status and residential address. If you fall ill when you are away from
Bristol, any doctor in the UK will see you
To get a bank letter, complete the bank
as a temporary resident.
letter request form available (under
the ‘Open a bank account’ section). The Coronavirus guidance
Information Point team will issue the
The most up-to-date guidance can be
letter for you.
found on the Government’s website.
Further information and advice about
We also encourage you to regularly
choosing bank account can be found
check the University’s official
online.
communication channels for up to
Register with a doctor date and accurate information.
You must register with a doctor. It’s
crucial that you register with the doctor
in order to receive general support and
specific medical care. Please note non-
registered students will cause a delay
on the help, support and advice. The
06
Student Orientation The Students’ Union website for more
information.
Programme
The Students’ Union at UWE Bristol is
The Student Orientation Programme
a great place to socialise and build a
is open to all new undergraduate and
community, which is an important part
postgraduate students and will be
of life at university. Their national, faith,
delivered online through the Blackboard
and identity societies are a great way of
Collaborate platform*. The programme is
meeting people with the same interests
designed to provide you with information
or beliefs. So, we encourage you to join in
and advice to ensure you receive all the
and explore all the fun from baking, live
support you need to get the best from
music, outdoor cinema, sport, and
your time at UWE Bristol. This includes
many more!
a range of activities to introduce you to
university life, the wider city of Bristol,
and plenty of fun social events run by
The Students’ Union.
Please note:
Spaces are limited
We know it’s important for you to settle
and will be allocated
in quickly. All key events highlighted
on a first-come,
below will help you settle into your
first-served basis.
surroundings and study successfully at
UWE Bristol. Our programme provides
opportunities to meet your international
Watch our previous webinar
peers and connect with other students.
Global Cafe: Supporting
Visit Welcome Guide for everything the international study life in
Students’ Union have to offer to help the UK and meet your
enrich your university experience. You Students’ Union president
can find out more about The Students’ and your societies.
Union including sports clubs and
societies during Refreshers’ Week. Visit
07 Refreshers’ Week Look out for online social and physical events run by The Students’ Union between Monday 8 to 12 February. Visit us at the Virtual Refreshers’ Fair on Friday 12 February.
08
Using Blackboard Collaborate
All our Student Orientation sessions • More information about Blackboard
are delivered online using Blackboard Collaborate:
Collaborate*. It is an easy, convenient,
- Video User Guide
and interactive web-based tool that
- Text User Guide
provides you the best connection
experience with us. • lose other programs and streaming
C
services on your computer except for
Tips to get started:
the browser you are using for your
• Please make sure you use Google Collaborate session.
Chrome as your browser when
• Limit video use, only use video during
logging in on your computer.
the session only when you are talking
• You can also join by downloading the or necessary.
Blackboard application on your
phone or tablet.
*Blackboard works best on Chrome, or Firefox. Use the Blackboard Collaborate Ultra Student Guide
09
Best practice:
• Be on time – arrive 5-10 minutes early so you can introduce
yourself, and give everyone a chance to get to know you.
• Mute yourself when not speaking – to avoid background noise
distracting others.
• Raise your hand – if there is no opening to speak. Type your
question and feedback in the chat box. One of the team staff will
get back to you.010
Bristol – get to know your
new city
Bristol is a city that’s famous for
its rebellious streak, independent Discover more about
thinking, and edgy creativity. With what’s it like to study at
its beautiful historical buildings, UWE Bristol as an
fantastic shopping, vibrant international student on
festival celebrations, and diverse our previous “Student
international cuisine it has won panel discussion”.
multiple awards and received national
recognition. Bristol is a multicultural
city and home to at least 45 religions, Join us to meet the
187 countries of birth and over 91 Global buddies to
languages. We’re proud to be part of hear their top tips on
such multicultural and welcoming city. adapting the UK on
Tuesday 26 January
(Source: State of Bristol Key Facts 2018–
19 produced by Bristol City Council)
Life in Bristol
Explore Bristol online via UWE Bristol’s
Discover Bristol pages. These are
360-degree view videos showing
different aspects of our vibrant city.
Whatever you’re looking for, you’ll be sure
to find something to suit you and get
the most from your student experience.
Join in, have fun and explore the great
opportunities with us. Find out the
wonderful things that make Bristol the
best city in the UK on Visit Bristol.011 UWE Bristol is one of the diverse universities in England. It admits students from almost every part of the world. I found the lecturers and course staff very friendly and approachable. They always made sure that students could easily contact them when it was necessary and always provided a high level of support. UWE Bristol was my home away from home as I met wonderful people that were like my family.” Mariam Afiwuaku, Ghana
012
Don’t forget
UWE HallsLife is here to
help you feel at home at
UWE Bristol! From quizzes
to cooking workshops,
bingo to online fitness
classes, games nights to
free food extravaganzas.
Visit their website to get
involved.013 Finding your new home in Bristol We want you to feel at home from the moment you arrive, and that’s why we offer a range of accommodation support. Wherever you choose to live, you can feel assured it will be safe, well-equipped, and comfortable. Bristol is a big student city and there is a lot of student accommodation but knowing where to look can be a bit tricky when you are overseas. The UWE Studentpad is an online accommodation platform to help you in your search for student houses, flats, and rooms to rent in Bristol and the surrounding areas. Please note: For further support with understanding your accommodation options, visit The Students’ Union Advice Centre and download their International Student Accommodation Guide. You can also watch our private accommodation webinar for more information.
014
Block Zero
(Spring Term)
The Global Student Support team has put together a schedule of events for new
international students in January, so you’ll have everything you need to know before
you start your life at UWE Bristol.
We will be available to help you with any queries you may have at the end of each
session. We can provide guidance on finding accommodation, returning to campus
and how to use the UWE’s IT systems.
To book the Orientation
events, you MUST complete
the registration form.
To book events hosted by
the Students’ Union at
UWE Bristol, please visit
their webpage.015
You can register for the orientation sessions online.
Week One:
Thursday 21 January 2021
Date/
Event Description Location
Time
Global An informal session designed to help you Thurs Online
Café: An settle into your new cultural environment. 21 Jan Blackboard
Introduction The session will give you the chance to 14:30 – webinar
to British explore common traits in British thinking 15:30
Culture and behaviour and give you an opportunity
to ask questions you have about British
culture.
Monday 25 January 2021 to Friday 29 January 2021
Date/
Event Description Location
Time
Welcome A welcome from the Global Student Tues Online
for new Support team. This session will cover advice 26 Jan Blackboard
International and information on how you can make 14:00 – webinar
and European the most of your time in the UK. We will 15:00
students provide you with all the support you need
to settle into the university! Followed by a
chance to meet your Global buddies and
ask questions. They will be sharing their top
tips on adapting the UK as an international
student, and how to make new friends.
continued on page 016016
Monday 25 January 2021 to Friday 29 January 2021
Date/
Event Description Location
Time
Money This session will tell you all you need to Wed Online
Matters know about what costs to expect while 27 Jan Blackboard
you study, tips for working in the UK, and 14:00 – webinar
opening a bank account. The Student 15:00
Money Service will help you develop or
improve financial skills, knowledge and
confidence while you study at UWE Bristol.
Global Café: Join the Immigration Advice Service at UWE Thurs Online
Support Bristol for an interactive session providing 28 Jan Blackboard
internationals top tips on living in the UK with a Tier 4 visa. 14:30 – webinar
with UK A chance to find more about BRP collection, 15:30
Visa and conditions of your visa, working during your
Immigration studies, as well as BRP safety, extending
your visas, and post-study options.017
Block Zero (Autumn Term)
recorded webinars
Watch our previous webinars which ran in September and early October 2020.
Event Description Link
Welcome to This is a fantastic opportunity to learn Online
Bristol about the beautiful city of Bristol and webinar
its unique place in the world. This
session is for all prospective students
who are considering to study at one of
the Bristol universities in the 2020/2021
academic year. You will be welcomed by
representatives from both universities as
well as Bristol City Council.
Global Café: Life in a new social, cultural and Online
Feeling at home academic environment is exciting but Blackboard
in Bristol can feel challenging. Whether you've webinar
recently arrived in Bristol or you've
been here for some time, there's lots of
support to help you feel at home. Join
Bristol International Student Centre
(BISC), and find out about some of the
things to do in this fantastic city - from
the centuries-old heritage and where to
find the latest Banksy creation, to where
to eat out and the best markets to find a
bargain. There will be a fun Bristol quiz
to take part in too!018
Event Description Link
Money Matters This session will tell you all you need to Online
know about what costs to expect while Blackboard
you study, tips for working in the UK, webinar
and opening a bank account. The
Student Money Service will help you
develop or improve financial skills,
knowledge and confidence while you
study at UWE Bristol.
Global Café: Get to the know The Students’ Union Online
Supporting at UWE with an introduction from this Blackboard
international year’s President, Augusta Chidinma webinar
study life in Nnajiofor. This will then be followed
the UK by VP Societies and Communication,
Samuel Ikpe, who will be speaking about
how you can get involved with the 100+
societies at UWE Bristol. We will then
welcome you to UWE Bristol and give
you some top tips on living standards in
the UK.
Global Café: UWE Peer Assisted Learning (PAL) Online
Meet your PALs can help you increase your academic Blackboard
confidence, make friends, and boost webinar
your resilience. This is an opportunity
to meet current PAL leaders and learn
about the benefits of engaging with
PAL sessions, as well as how to become
a PAL Leader. Who knows, maybe you
will become a PAL leader next year. Just
come along and be curious!019
Event Description Link
Got This session will cover information on Online
accommodation - moving in, inventory, paying bills, how to Blackboard
but what’s next? get on with your new neighbours, as well webinar
as the relationship with your landlord or
rental agency. Come along and speak to
the Students’ Union advisers, who will
help you with any issues or concerns you
may have about the property you are
renting.
Supporting UWE Bristol is uniquely placed in offering Online
International: international students a highly tailored Blackboard
Career & package of career support and expertise. webinar
Employability Join us to find out how to best use your
time at UWE Bristol to build your CV
and maximise your employability, and
how our award-winning careers service
can help you to achieve this. All this, of
course, will be presented with both eyes
on the current situation, including how
international students can succeed with
virtual job applications, interviews, and
other online activities.020
Event Description Link
Looking for If you are looking for accommodation Online
accommodation then The Students’ Union advisers Blackboard
will be available during this virtual webinar
session to help you with general queries
you may have such as where to look,
what to consider when looking i.e.
budget, location, who to live with,
types of accommodation, as well as
tenancy checking and information
about deposits.
Healthcare for If you are new to the UK and would like Online
International to understand the accessible healthcare Blackboard
Students service for international students webinar
studying at UWE Bristol, join us to ask
questions on such topics as registering
with a doctor, accessing emergency
treatment, and healthcare services on
campus. We also have Louise Goux, from
Feel Good Fortnight to help you kick
off university in a healthy way. She’ll be
highlighting out 4 themes: relax, eat well,
get active, try something new!021
Event Description Link
Student Panel Ask questions and hear life experiences Online
Discussion: from our current UWE International Blackboard
My Life at UWE students. They will be sharing their top webinar
Bristol tips on adapting to life in the UK. This
will be a great chance to find out how
to get the most out of your time at
UWE Bristol and make new friends.
Love Music: Find out about the UWE Bristol Online
Welcome to CFM Centre for Music, with FREE services, Blackboard
ensembles, facilities, and projects webinar
throughout the year for you, no matter
what you are studying. Many students
make friends and connections through
us! We have special opportunities
for trained musicians and exciting
sessions for complete beginners to try
something new.022
Eating and food shopping
Living in a new country will take a TV licence
bit of time to get used to! Knowing
If you are going to watch live television
some of the basics will help you
(whether it’s on a TV, tablet or laptop)
settle in quickly.
or BBC programmes via iPlayer, you will
Visa Check In need a TV licence.
Home Office regulations require You can apply for one online at
all universities to monitor their tvlicensing.co.uk. It costs around £150.
students’ attendance. If you watch TV without a licence, you
could be fined up to £1000.
If this is a condition of your visa, we will
ask you to visit an Information Point at Eating on campus
certain times throughout the year.
You can find a range of outlets
Make sure you attend when asked.
conveniently located across all of our
Council tax campuses on our map. Whether you
want a hot main meal or a quick snack, to
Council tax is charged by the local
meet a friend for coffee or unwind with a
council. You won’t normally be charged
post-study drink, we’ve got you covered.
council tax if you are a full-time student
on a course of one year or more, or if you Find the latest information ‘Coronavirus
live in university accommodation and information on changes to services’
your course is less than one year. for all bars, cafés and shops. You can see
the full details of location, opening times,
If you arrive in the UK before the start of
menu options, and further information
your course, you may be charged council
about our UWE catering outlets. You can
tax until your course starts.
order your Food boxes to be delivered
to your UWE accommodation to make
shopping easy for you.023 Online food shopping for students living off-campus There are many ways to get food or essentials delivered to your door. Find more information about the Bristol food and supplies service. Supermarkets that offer contactless deliveries include: • Tesco (tesco.com) • Sainsburys (sainsburys.co.uk) • Ocado (ocado.com) • Iceland (iceland.co.uk) • Asda (asda.co.uk) Please be aware that because many restaurants are unable to open, they are offering delivery services. You will need to set up an account with a credit/debit card for payment. Most offer contactless deliveries, which can be requested on the app. • Just Eat (justeat.co.uk) • Uber Eats (ubereats.com/gb) • Deliveroo (deliveroo.co.uk) You can find International food stores most of which are easily reachable from UWE Bristol campuses.
024
cancelled and you must pay this bill
until your contract expires. Find out
TIP: more information on SIM cards here.
You can buy an NUS
(National Union of
Medical care
Students) TOTUM discount Medical care through the National Health
card to save money on bus Service (NHS) is mostly free if your course
fares, cinema tickets, lasts longer than 6 months.
high street stores and
You are entitled to:
restaurants at totum.com
• Free access to doctors (find out how
to register with a doctor on page 5).
Buying a mobile phone • Free hospital treatment.
• Fixed charges for medicines.
You may find buying a UK mobile/SIM card
is more economical than using your home • Fixed charges for dentistry
mobile. There are many mobile phone and opticians.
companies in the UK. Some companies Further information about your
specialise in international calls. entitlement to NHS care is available on
‘Pay as you go’ allows you to top-up your the UKCISA website (search for ‘health
credit as and when you need it without and healthcare’).
a contract. You can buy credit online, If you’re on a course less than 6 months,
in shops and through ATM machines you’ll need to arrange health insurance.
(‘cash points’).
Hospital treatment
A contract phone/SIM card means you
pay a set amount each month for phone If you’re referred to a hospital by your
calls/texts/internet usage. If you go over doctor, treatment is free. You might have to
your allowance you will have to pay extra. pay a fixed fee for prescription medicines.
Once agreed, a contract can’t be Sometimes there can be long waiting025
lists for hospital treatment (unless it is an If you’re not sure if you should go to A&E
emergency), so you may have to wait to or not, call 111 (the NHS non-emergency
be treated in your home country. number) for advice.
NHS charges for medicine, If it’s not an emergency
dentistry and opticians
If you need medical care but it’s not
Most people over 19 are charged for an emergency, you have a number
medicines, dentistry and optician services. of options:
You may be able to claim help with • Make an appointment with
these costs if you have a low income your doctor.
by completing an HC1 form. HC1 forms • Visit your local pharmacy (find your
are available from Information Points. nearest one at nhs.uk).
What to do in an emergency • Visit a NHS Walk-in Centre.
The nearest one is Broadmead
If there’s an emergency on campus
Medical Centre, 59 Broadmead,
call 0117 32 89999 (available 24/7,
Bristol BS1 3EA.
every day of the year). Put this number
in your phone. • Call 111, the NHS non-emergency
phone number. It’s open 24/7, every
We’ll send staff to help and we’ll call the
day. They’ll tell you what to do next.
emergency services for you so they can
find you quickly. For non-urgent police matters
(e.g. reporting stolen goods or lost
If you’re off campus, call 999 and ask for
property), call 101. They can also tell you
the police, fire service or an ambulance.
where your nearest police station is.
The Accident and Emergency (A&E)
Department at Southmead Hospital is
open 24 hours a day. You should only
go there for emergency treatment for
serious illness or injury.026
Studying
Our style of teaching and assessment myUWE and Blackboard
may be different to what you’re used to.
myUWE is your student online portal.
During your course, you’ll be expected You’ll use it to access Blackboard, teaching
to increase your knowledge of specialist and exam timetables, your university
subject areas whilst developing skills emails and your library account.
in research, independent study and
Blackboard is where you’ll find everything
critical thinking.
to do with your course, including module
These skills will help you to form your handbooks and lecture notes.
own opinions which you will be asked
to share in lectures, tutorials and
assessments. Don’t be afraid to speak up TIP:
and get involved in discussions – lecturers
As a condition of your Tier
want to hear your thoughts and ideas!
4 visa, you must make sure
Academic Personal Tutors all your contact details on
myUWE are up-to-date at
Your Academic Personal Tutor will review all times.
your academic progress and identify
goals so that you can get the most out
of your studies. You’ll meet them several
times during your first year.
Check your university emails
They will also be able to provide you with
a reference to help with job applications Now you’re a student with us, we’ll only
or further study. email your university email account.
It’s where we send messages about your
course, visa check in and your fortnightly
student newsletter, yourUWE Bristol.027
Make sure you check your emails The Library also hosts study skills
regularly. You can set them up on your workshops all year-round to help you
phone (there are instructions on the improve skills you’re struggling with.
University website about how to do this).
Attendance
English language support
It’s important that you attend all of your
If you need some extra support with your timetabled lectures and tutorials, even
English, we can help. if they clash with important events like
We run writing and grammar courses if you Chinese New Year or Tét Nguyên Đán.
want to improve your academic writing. If you travel back to your home country
We also run an Advanced English during term-time, you’ll miss teaching and
Language course if you want to improve you might fall behind with your studies.
your reading, writing, listening and
speaking skills. These courses are free.
If you need help with
your course, ask!
You can also try attending our online
tutorials. Your lecturers and tutors will give you
lots of guidance throughout your studies.
Library services We also have support and resources to
Our libraries have a range of resources help you develop the skills you need
for your subject: books, e-journals, to succeed.
past exam papers, referencing advice
If you’re struggling with your course
and more.
or anything to do with university life,
Librarians will help you find what you please ask for help. There’s lots we can
need, or you can use the online ‘Ask a do to make things better for you.
Librarian’ service. It’s available 24/7 – uwe.ac.uk/studysupport
perfect for quick questions.28
Student support
We offer a wide range of services to We also run social and cultural events
make sure you stay happy, healthy including the weekly Global cafe. There is
and supported during your time with a real sense of friendship and community
us. There’s someone you can talk to at among our international students and we
almost any time of the day or night. cannot wait for you to join.
Whether it’s about money, your visa, your You can also meet international students
course, your wellbeing or something else, from across Bristol by engaging with
we have someone who can help. the Bristol International Student Centre
(BISC) which is a Bristol based charity
Information Points supporting international students who
Whatever your question, ask an study in our city. bisc.org.uk
Information Point. They can answer your
question straightaway or book you an
Support from other students
appointment with an adviser. There are We’ve got a great group of second year
Information Points on each campus. students known as PAL (Peer Assisted
Learning) Leaders, here to help you
Email: infopoint@uwe.ac.uk
with different aspects of university life.
Call: 0117 32 85678
Face-to-face: Visit the Information Academic PAL Leaders are students who
Point on your campus. will help you master concepts covered in
uwe.ac.uk/help your modules – after all, they did them
last year!
Global Student Support We also have PAL Leaders who can help
(that’s us!)
with study skills, emotional resilience and
We’re here especially for you – so you employability skills.
get the best out of your time with us.
We’ll help answer your questions about
university life and living in the UK.29
Faith and spirituality Out-of-hours team
There are various ways for you to explore They’re available from 19:00 to 07:00
and practise faith and spirituality during Monday to Friday and 24 hours at
your time with us. weekends. You can also contact
them on 07814 791212 and via
We have multifaith rooms on every campus
outofhours@uwe.ac.uk
for prayer, meditation, reflection and quiet,
for students of any faith or none.
Kooth Student
Frenchay Campus –
Free, anonymous online counselling.
The Octagon (near the Library)
Sign up with your university email
and The Student Centre
address and speak to someone within
Glenside – B Block (1B28a)
minutes uwe.ac.uk/kooth
Bower Ashton – B Block (0B024)
Arnolfini – Level 4 (4AF028) 24-7 Crisis Textline
We have dedicated Muslim prayer rooms In crisis? Text ‘UWE’ to 85258 and
with washing facilities on Frenchay a trained volunteer, supervised by
Campus (3E41 and 3E44A). a clinician, will respond to you.
Our Coordinating Chaplain offers pastoral
care for students of any faith or none.
The Students’ Union at UWE runs a
number of different faith networks.
uwe.ac.uk/faithandspirituality30
Wellbeing Service Money advice
If you need counselling, mental health As a student with us, you have free access
support or to explore any difficulties in to Blackbullion, an online budgeting and
depth using solution-focused methods, money management tool. Learn through
register online with the University’s videos, quizzes and competitions.
Wellbeing Service for an initial consultation. Use your university email address to
log in: blackbullion.com
View the full range of support:
uwe.ac.uk/wellbeing If you’d prefer learning in a group,
join us for our award-winning Financial
Feel Good Fortnight is here to help
Capability module to develop and
you kick off university in a healthy way.
improve your knowledge, confidence
We’ll be highlighting our 4 themes: relax,
and financial skills. Book via a place via
eat well, get active, try something new –
infohub.uwe.ac.uk (log in with your
whilst also giving you opportunity to win
university email address).
some exciting prizes! More information
about the Feel Good activities31
The Students’ Union at UWE
The Students’ Union is there for you. Societies
Led by elected students, they provide
The Students’ Union run societies for
advice and support and have a wide
different countries, different courses and
range of sports clubs, societies and
different hobbies. They’re a great way
events for you to get involved in.
to meet new people as they’re run by
Advice Centre students just like you!
The Students’ Union Advice Centre If you have an idea for a new society,
gives friendly, non-judgemental and The Students’ Union will support you to
confidential advice – all for free. You can set one up.
go and see them for advice on academic
Sports
issues, housing, financial queries and
employment problems. Whether you want to continue a sport
you played at home or want to try
Personal Safety something new, The Students’ Union
has lots of different sport clubs that you
The university is committed to create an
can join. It doesn’t matter if you’re
inclusive and supportive environment.
a beginner!
If a situation doesn’t feel right or you
Check the Student Union website
feel troubled about others feeling
for most up to date information.
embarrassed, harassed, bullied, abused,
thestudentsunion.co.uk
or discriminated against, get in touch.
+44 (0)117 32 82577
advice@uwe.ac.uk
thestudentsunion.co.uk
advice-centre/personal-safety/32
Working during your studies
Before securing employment while National Insurance number
you study, ensure you have the right
If you want to start working, you’ll need
to work in the UK. You’ll need to
to apply for a National Insurance number.
check the number of hours you’re
You can do this by calling 0345 600 0643.
entitled to work during term-time
You may need to attend an interview.
and during the holidays.
You’ll only be issued a National Insurance
Finding a job number if you have the right to work in
You’ll find lots of resources on our the UK.
Careers Toolkit to help you write a CV,
complete job applications and get ready
The International
for interviews. Talent Scheme
Our Careers team offer drop-in Our International Talent Scheme helps
appointments where you can ask you develop your employability skills and
for help. gain work experience.
The Students’ Union JobShop is a great Opportunities include translating and
way to find flexible part-time work which interpreting, providing cultural advice,
fits around your studies. You can sign identifying new markets and liaising with
up for weekly emails to find out about overseas suppliers, clients and customers.
new vacancies. You can sign up for alerts to find out
You can also find vacancies through about new opportunities.
InfoHub, our online careers portal. uwe.ac.uk/careers33
Travel and transport
Local buses The bike loan includes a D lock to keep
your bike secured and a set of lights to
All of our campuses have great bus links
make sure you are safe and visible on
to the city centre and wider region.
the roads.
You can plan your route by using the
Travelwest journey planner at Travelling around the
travelwest.info
UK by coach
You can also download the UK Bus
There are two main coach services that
Checker app so you know when the next
connect Bristol to the rest of the UK:
bus will arrive and where it’s going.
• Megabus – these leave from the East
Entrance on our Frenchay Campus
TIP: and the city centre.
To catch a bus in the UK, • National Express – these leave from
you need to hold out your Bristol city centre bus station.
hand at the bus stop so
that the driver can see you
Travelling around the
want to get on. UK by train
The two main train stations in Bristol
are Bristol Parkway (near our Frenchay
The Bike Loan Scheme is an initiative Campus) and Bristol Temple Meads
which aims to keep you active and also (near the city centre).
helps you to reduce your impact on the
planet. With the scheme, you hire a bike to
use for the year, which must be returned
to The Students’ Union at the end of each
academic year.34
Our campuses
ster Rd
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BEDMINSTER
CITY CAMPUS
For information about how to Our campuses
travel around Bristol, please visit
City Campus at Bower Ashton – BS3 2JT
the UWE website.
Frenchay Campus – BS16 1QY
www.uwe.ac.uk/life/campus-and-
facilities/getting-to-and-from-uwe Glenside Campus – BS16 1DDUseful contacts
It is very normal to you find yourself University helplines
feeling homesick, shy, lonely or just
Accommodation: 0117 32 83601
a bit overwhelmed following your
arrival at university. Remember you IT Helpdesk (24/7): 0117 32 83612
are not alone, and we are here if
The Students’ Union at UWE:
you need us!
0117 32 82577
Download the International The Students’ Union at
student app UWE Advice Centre: 0117 32 82676
The newly launched International Safety and security
Students app provides dedicated support
Campus Security (24/7): 0117 32 86404
for international students. From advice
on health and wellbeing, to housing, Emergency (on campus): 0117 32 89999
finance and study support. It’s filled
Emergency (off campus): 999
with practical tips and advice to support
you once you arrive in the UK, including Health and wellbeing
making friends and learning the English
language. Urgent medical advice (24/7): 111
The app is available on both iPhone University Health Centre:
and Android. 0117 32 86666
Wellbeing Service: 0117 32 86268
General
Out of hours team: 07814 791212
Information Points:
0117 32 85678 / infopoint@uwe.ac.uk
Global Student Support:
+44 (0)7973 679835
globalstudents@uwe.ac.ukINFORMATION POINTS Email: infopoint@uwe.ac.uk Telephone: +44 (0)117 32 85678
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