INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...

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INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
YEAR 1-13
INTERNATIONAL HANDBOOK 2020
INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
CONTACT DETAILS
St Margaret’s College
12 Winchester Street, Merivale
Christchurch 8014
Telephone: +64 3 379 2000
Ms Chris Chambers – International Dean
Office Extn: 8422
Email: chris.chambers@stmargarets.school.nz
Emergency cellphone number:
+64 211 463 799
Mrs Chris Wyeth – Associate Principal
Office Extn: 8828
Email: chris.wyeth@stmargarets.school.nz
Emergency cellphone number:
+64 27 736 6144
INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
CONTENTS

SECTION ONE:                              Boarding
WELCOME TO ST MARGARET’S                     Boarding Staff in Residence      15
COLLEGE                                      Contact Details                  15
Vision Statement and Welcome          3      Boarding House Hours             15
Map of School                         4      Boarders’ Mail                   15
                                             Communication                    16
SMC Graduate Profile                  5
                                             Boarding House Routine           16
Term Dates                            6
                                             Meals and Dining Room            18
Weekly Routine                        6      Behaviour and Conduct
Key Staff                             7      Expectation                      19
Uniform                               8      Boarders’ Programme              21
                                             Communication                    21
SECTION TWO:
                                          Homestay                            22
LIVING AND STUDYING IN NZ
Map of New Zealand                    9   SECTION THREE:
Wellbeing and Support                     KEEPING YOU SAFE
for International Students           10   Emergency Procedures                24
Culture Shock/Cultural Differences   11   Grievances and Complaints Process   25
Participation                        12   Pastoral Care for International
Striving for Excellence              14   Students’ Code of Practice          26
INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
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INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
SECTION ONE:
WELCOME TO ST MARGARET’S COLLEGE

 Educating young women to live and lead
Welcome to our school community,          for international students to help you
our city of Christchurch, and New         adapt to this culture in which you now
Zealand. Thank you for choosing           find yourself. As International Dean
to join us here at St Margaret’s          I look forward to working with you
College. We look for to enabling you      in your journey with St Margaret’s
to achieve and enjoy success as well as
                                          College over the next year.
fun and happiness here at our school.
This handbook has been prepared           Chris Chambers – International Dean

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INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
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                                                                                                                                                             ANDOVER STREET

                                                          1

                                                                                                             7                                     14
                                              2                   4                                        Creative
                                                                                                         Technologies
                                   3                                                                                                       Pool
                                                                                                                                                                   15                     16
                                                                                                                                                             Winchester South

                                                                                                            8
                                                                                                                                                                                               Main School
                                                        5                     6                     The Principals Centre
                                                                                                                                              12
                                                                    Dining Room                                                                                            Reception            Entrance
                                                                                                                                           Charles Luney
                                                                                                                                 11
                                                                                                                                            Auditorium                       Winchester
                                                                                           9                                   Gymnasium                                       North
                                                                                                                                                                                                       19
                                                                                                                                             Music Centre
                                                       Gymnasium, Fitness Centre,
                                                                                                                10
        Cranmer House
    1                                             11   PE & Sports Offices
                                                                                                                                                                      17                  18
        Julius House, Warren House,                    Charles Luney Auditorium,                                                              13
    2   Health Centre                             12   SMC Chapel, Old Girls’ Atrium

                                                              Music Centre, PE & Health,
    3   St Mark’s Chapel                          13 (CG)                                                                                                                                  20
                                                              Religious Education

    4   Maintenance                               14   Prosser Centre – Biotechnology

                                                          Middle School, Social Sciences, Science,                                                          Sports Field
    5   Kilburn House                             15 (WS) Maths, Centre for Innovation, Learning
                                                              Enhancement Centre
        Kitchen, Kilburn Dining Room, Outdoor                                                                 Outdoor Courts
    6                                             16   Junior School                                                                 Hockey Turf
        Theatre Courtyard, Student Café
                                                              Administration, School Office/Reception,
                                                              Executive Principal’s Office, Matson
    7   (CT) Creative Technologies, Careers       17   (WN)   Boardroom, Performing Arts,
             Office, Chinese Language
                                                              Theatre Dance Academy, Pre-School

    8   (PC) Library, IT Office,                  18   Pre-School
             English, Languages

    9   Senior Deans’ Offices                     19   Maggie’s Shop & Café

                                                       Community Relations, Archives, Foundation,
    10 (GV) Visual Arts                           20   Old Girls’ Association
INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
SMC GRADUATE PROFILE

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INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
TERM DATES 2020
     TERM 1
     Thursday 30 January – Friday 3 April
     TERM 2
     Tuesday 28 April – Friday 3 July
     TERM 3
     Monday 20 July – Friday 18 September
     TERM 4
     Monday 12 October – Wednesday 2 December

        WEEKLY ROUTINE
          MONDAY       TUESDAY		WEDNESDAY		THURSDAY FRIDAY
8:25am    Tutor Time Tutor Time		           Tutor Time		            Tutor Time   Tutor Time
8:30am			                        8:30am		                8:30am
Period 1			                      Period 1		              Period 1
9:20am			                        9:20am		                9:20am
Period 2			                      Period 2		              Period 2
10:10am Tutor Time Chapel        10:10am    Interval     10:10am    Assembly     Tutor Time
10:35am Interval       Interval			                       10:35am    Interval     Interval
11:00am			                       10:35am		               11:00am
Period 3			                      Period 3		              Period 3
11:50am			                       11:25am		               11:50am
Period 4			                      Period 4		              Period 4
12:40pm			                       12:15pm		               12:40pm
Period 5			                      Period 5		              Period 5
1:30pm    Break        Break     No Break No Break       1:30pm     Break        Break
1:50pm			                        1:00pm		                1:50pm
Period 6			                      Period 6		              Period 6
2:40pm			                        1:45pm		                2:40pm
Period 7			                      Period 7		              Period 7
3:30pm    End of Day   End of Day 2:30pm    End of Day   3:30pm     End of Day   End of Day

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INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
KEY STAFF

Mrs Diana Patchett        Mrs Chris Wyeth         Mr Grant Belcher
Executive Principal       Associate Principal,    Deputy Principal,
                          Pastoral Care           Assessment & Reporting

Mrs Jennie Nairn          Miss Chris Chambers     Mrs Peg Riley
Deputy Principal,         International Dean      Chaplain
Teaching & Learning

Mrs Nicky Langley         Ms Kathryn Gray         Mrs Julie Calder
Head of Boarding          Head of Middle School   Head of Junior School

PASTORAL CARE
Elspeth Godfrey-Chatterton Year 7 & 8 Dean
Sarah Hickford             Year 9 Dean
Sarena Harrison            Year 10 Dean
James Evans                Year 11 Dean
Deborah Scott              Year 12 Dean
Paula Vesty                Year 13 Dean

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INTERNATIONAL HANDBOOK 2020 - YEAR 1-13 - St Margaret's ...
UNIFORM

    Formal Uniform   Formal Uniform     Long-Sleeved       Short-Sleeved
       Junior and     Senior School    Blouse with Tie    Blouse with Tie
     Middle School

       Cardigan        Gym Dress       Tailored Shorts Skirt (Y9 upwards)
                                      with Short-Sleeved with Long-Sleeved
                                            T Shirt            T Shirt

                       Junior Hat        Red Blazer
                                         (awarded)
8
SECTION TWO:
LIVING AND STUDYING
IN NEW ZEALAND

                      9
WELLBEING AND
     SUPPORT FOR
     INTERNATIONAL
     STUDENTS
 St Margaret’s College is a school
 community which works hard to
 ensure our International students feel
 welcomed, comfortable, safe, heard,
 and supported throughout their time at
 our school.
     INTERNATIONAL
     DEPARTMENT
     International Dean
     ELL teacher
     Pre-arrival pack
     Orientation programme on arrival
     International Club
     BOARDING
 Director of Boarding
 House Managers
 Homework Tutors
 Head of Boarding
 Room mates
     SCHOOL
     Tutor
     Subject teachers
     Year level Dean
     Counsellor
     Chaplain
     WIDER COMMUNITY
 Designated caregiver
                                          24/7 Emergency contact:
 Sports and cultural clubs
                                          Miss Chambers – 021 146 3799
 Rite Journey

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CULTURE SHOCK /
   CULTURAL DIFFERENCES
   THE PROCESS OF ADJUSTMENT
   How most students experience the
   early days of life in a foreign country.

         LEAVING HOME
            Farewells                                       COMPLETION
          Happy and Sad                                      OF STUDIES!
            Nervous
             Excited

                  ARRIVAL IN NEW
                     ZEALAND
                      Confused                              LEAVING NEW
                        Tired                                 ZEALAND
                   Basically happy                             Farewells
                    Adventurous

   CULTURE SHOCK
          Lonely                                                      ADJUSTING
      Missing family                                                   Confident
        and friends                                                       Happy
         New food                                                    Making friends
      New language                                               Joining in sports teams
        New study
       New culture
Trying to make new friends

                               FEELING VERY UNHAPPY
                                   Was I right to come
                                    to New Zealand?
                                 Will I achieve my goals?

                                                                                 11
PARTICIPATION                           MUSIC
                                             Private music lessons, Pops Choir,
 Participating in co-curricular activities   Chamber Choir, Fun Choir, A Cappella,
 is a great way to make friends, integrate   Barbershop Quartets, Middle School
 and become a part of our St Margaret’s      Choir, Year 13 Choir, Junior Choirs,
 College Community.                          Year 1-6 Choir, SMC Orchestra, SMC
 THE ARTS                                    String Orchestra, Combined Orchestra
                                             with Christ’s College, Ukulele Orchestra,
 DANCE
                                             Flute Choir, Jazz Band, Rock Bands,
 Middle School Dance Company, Pop
                                             Wire Choir, Chamber Music
 Company, Senior Dance Company,
 Senior Development Dance Company,           VISUAL ARTS
 Highland Dance Group, Jazz Dance            Exhibitions, Art Club, Photography
 Group, Hip Hop Dance Group, Junior          Club, Art Extension
 School Dance Group                          WORDSMITHS
 DRAMA                                       Debating, Tea & Philosophy, Creative
 University of Otago Sheilah Winn            Writing
 Shakespeare Festival, Theatresports,        INNOVATION
 Middle School Drama, Speech and             Technical Team, Robotics Group,
 Drama tuition                               Coding Group

 SPORT
 SUMMER                                      Triathlon, Volleyball, Waka Ama and
 Archery, Athletics, Cricket, Croquet,       Water Polo.
 Cycling, Dragon Boating, Equestrian,        WINTER
 Golf, Indoor Football, Indoor Netball,      Badminton, Basketball, Cross Country,
 Lawn Bowls, Multi-Sport, Polo, Royal        Football (Soccer), Gymnastics, Hockey,
 Life Saving, Rowing, Softball, Sport        Lifesaving, Netball, Rugby, Rugby
 Climbing, Summer Hockey, Surfing,           Sevens, Squash, Skiing/Snowboarding
 Swimming, Sailing, Tennis, Touch,           and Table Tennis.

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13
STRIVING FOR
     EXCELLENCE

14
BOARDING                           BOARDING HOUSE
                                   HOURS
BOARDING STAFF
                                   Julius House is closed on weekdays
IN RESIDENCE
                                   from 8.25am until 3.30pm (2.30pm
Executive Principal                on Wednesdays) while the girls are at
Mrs Diana Patchett                 school. Kilburn House remains open
Director of Boarding and           during the day. All houses close for
Senior School Boarding Manager     notified long weekends and during
Mrs Nicky Langley                  the holidays. Answerphone messages
                                   and emails are checked frequently and
Middle School Boarding Manager
                                   duty staff will endeavour to reply in a
Ms Jean Thomson
                                   timely fashion. If you have an urgent
Y13 Supervisor                     matter when the Boarding Houses are
Weekend Supervisors                closed, the School Office will be able to
                                   assist and will contact the appropriate
CONTACT DETAILS                    House Manager.
JULIUS HOUSE
                                   BOARDERS’ MAIL
Phone: 03 353 2562
                                   Letters should be addressed to:
Duty cell phone: 027 828 8712
                                   St Margaret’s College
E: julius@stmargarets.school.nz
                                   c/- (enter house name) House
KILBURN HOUSE                      PO Box 25 094, City East
Phone: 03 353 2561                 Christchurch 8141
Duty cell phone: 027 828 8716      Parcels and couriers deliveries should
E: kilburn@stmargarets.school.nz
                                   be addressed to:
CRANMER HOUSE                      St Margaret’s College
Phone: 03 353 2561                 c/- (enter house name) House
Duty cell phone: 027 828 8716      12 Winchester Street
E: cranmer@stmargarets.school.nz   Christchurch 8014

Catering Manager                   NB – Please clearly write boarder’s
Paula Moore • 03 353 2568          name and house on mail/deliveries.

                                                                            15
Other deliveries:                            A cell phone (charged and with
If parents wish to drop off items for        credit) is strongly recommended to
Boarders during the school day, they         ensure girls can stay in contact and
can be left at the School Office or          are contactable by the Boarding Staff
Kilburn House.                               while away on any leave from the
                                             Boarding House.
COMMUNICATION
                                             All Houses have access to wireless
The relationship between girls, parents      Internet that enables the girls to access
and boarding staff is vital to the success   the school network. Communication
of the boarding community. The House         with home is encouraged. Girls have
Manager is the first point of contact for    access to Skype and can make and
all boarding matters.                        receive phone calls outside of prep
The House Manager will be in contact         times. Letters and emails can be sent
with parents regularly, in particular        home at any time.
to clarify any issues related to Duty        BOARDING HOUSE
of Care. Parents are welcome and             ROUTINES
encouraged to contact the House
                                             DAILY ROUTINES – WEEKDAYS
Manager at any time to clarify
arrangements, ask about progress or          7.00am        Wake up call, shower
any matter concerning their daughter’s       		            and dress (Julius House).
welfare. Formal reports are sent home        7.20am        Wake up call, shower
twice each year and a preliminary            		            and dress (Kilburn
report for all new Boarders mid-way          		            House).
through Term 1.                              7.00–8.00am   Breakfast.
                                             8.20am        Leave Boarding House
The Term Calendar, College newsletter
                                             		            for the school day.
and St Margaret’s College website are
                                             8.25am        Tutor Time.
all valuable sources of information
                                             3.30pm        Return to Boarding
about what is happening in and around
                                             		            House – afternoon tea
the College and help Boarding families
                                             		            available on arrival.
stay informed and connected.
                                             3.30–5.45pm   Leave available as per
Girls are required to check the              		            year group guidelines.
whiteboards and Boarders’ email              6.00pm        Dinner in Dining Room.
regularly for any messages or information.   6.30pm        Free time.
6.45pm         Prep time (Homework).    Weekend Leave by 8.30pm Wednesday.
8.00pm         Free time.               Weekend Leave approved by parents
8.35pm         Bedtime routines begin   with House Manager or Year-group/
		             as per year group        House Supervisor by 9.00pm Thursday.
		             guidelines.
                                        START AND END OF TERM
LIGHTS OUT
                                        The Boarding Houses open at 1.00pm
Year 7 and 8      8.45pm
Year 9            9.15pm                the day before school starts for the
Year 10           9.30pm                term and close at 5.00pm on the last
Year 11           9.45pm                day of term.
Year 12           10.00pm
                                        The night before the last day of
Year 13           10.30pm
                                        term is reserved for Boarders to
WEEKLY ROUTINES                         pack their belongings in order for
Girls to apply to House Manager or      a well-organised and swift departure
Year-group/House supervisor for         the next day.

                                                                               17
MEALS AND DINING                     Boarders can pre order their lunch
     ROOM                                 everyday via email to the catering
                                          department. If you wish to take your
     MEAL TIMES
                                          lunch to school you can get this from
 Monday – Friday                          the cafe after 8am weekday mornings.
 Breakfast     7.00 – 8.00am              Hot options for lunch need to be
 Lunch         Varied                     collected at lunch time. There are two
 Dinner        6.00 – 6.30pm              lines at lunch and morning tea, one for
                                          Boarders and one for day students.
 Saturday
 Breakfast        8.00–9.00am             Non-subsidised items are charged
 Lunch            Packed at Breakfast     to accounts. We recommend that
 Dinner           6.00pm                  parents discuss the consumption
                                          of non-subsidised items with their
 Sunday
                                          daughter and clearly stipulate guidelines.
 Breakfast        9.00–10.00am
 Lunch            12.30pm                 Afternoon tea is provided in the Houses
 Dinner           6.00pm                  after school.
 Breakfast is provided in the Dining      Dinner is at 6.00pm every night. It is
 Room. A hot breakfast option is          expected that all Boarders will attend
 available every morning.                 the evening meal in the Dining Room
                                          unless advising staff beforehand if they
 On weekdays Boarders have a daily
                                          won’t be there and the reason.
 allowance at the Dining Room/School
 Cafeteria. Boarders can choose from      Fruit, milk, bread, cheese, and spreads
 a vast array of healthy options on the   are always available for snacks and
 subsidised items menu at morning         supper. Every Wednesday evening
 break and during their lunch period.     a sweet item is provided for supper.

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BEHAVIOUR AND                                 Members of the Boarding community
CONDUCT                                       should be easily recognisable by
EXPECTATIONS                                  regularly demonstrating their CHARM
                                              in the following ways:
Unacceptable behaviour is managed
with clear communication from staff           COMMUNITY
as to what the expectations are and           • All members of the community are
consequences are tailored to ensure             encouraged to develop an awareness
lessons are learnt quickly. These may           of how their actions and behaviours
include loss of Leave (Gating), loss            affect those around them.
of technology privileges (cell phones,        • Attending community events, such
laptops) for a specified period and/or          as the shared evening meal, House
extra house duties. If a girl is finding it     meetings and Boarders chapel.
difficult to follow the expectations of       • Investing in relationships across the
her year group, she may be placed on            age ranges.
the restrictions of a younger year group.
                                              HEART
In the event of serious misconduct or
                                              • Kindness, compassion and
ongoing minor offences, parents will be
                                                friendliness towards each other helps
contacted. A nominated family friend
                                                create a feeling of belonging and
or Christchurch-based guardian is               connect us together.
necessary if immediate removal                • Being inclusive in your friendships.
(suspension or expulsion) from the            • Joining in with others.
Boarding House is required. Alcohol           • Helping out when needed.
and illegal drug possession or use, theft,
violence or harassment of others are all      ATTITUDE
considered serious misconduct.                • Listening to instructions and
                                                responding positively to requests.
Positive behaviour is encouraged in the
                                              • Being open to trying new experiences
Boarding community. Staff and girls are
                                                and meeting new people.
expected to embrace the core values of:
                                              • Treating others as you would like to
Community                                       be treated yourself.
Heart
                                              RESPECT
Attitude
Respect/Responsibility                        • Knocking and waiting to be invited
Manners                                         in to others bedrooms.

                                                                                        19
• Asking before borrowing items.       • Protecting valuable items by locking
  • Being quiet after lights out and       them away.
    letting others go to sleep.          • Making healthy choices with regular
  • Looking after the house.               healthy meals and personal hygiene.
  • Keeping personal belongings tidy
    and organised.                       MANNERS
  • Cleaning up after yourself and       • Speaking politely to each other.
    reporting accidental damage.
                                         • Walking when indoors.
  • High standards of grooming when in
                                         • Using correct table manners, such
    uniform and own clothing.
  • Formal occasions such as grace         as sitting up and talking with those at
    acknowledged with silence.             your table, using cutlery, waiting
                                           until mouthful is finished before
     RESPONSIBILITY
                                           speaking.
  • Adhering to house guidelines.        • Greeting each other, opening doors
  • Completing allocated duties.           for each other.
  • Completing own prep and allowing
    others to do the same.               Positive     behaviour     will be
  • Having room ready for morning        acknowledged with in house awards
    room inspection.                     such as ‘room of the day’.

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BOARDERS’                                  Year 13   Christ’s College Valentine’s
PROGRAMME                                  		        Day Breakfast and SMC
                                           		        End of year breakfast. Own
Each term a range of activities are        		        organised activities.
offered to the Boarders as part of the
Boarders’ Programme. These activities      COMMUNICATION
range from the Big Weekend In and
                                           The relationship between girls, parents
themed dinners to year group options
                                           and boarding staff is vital to the success
like the Y12 and 13 Community Care
                                           of the boarding community. The House
Projects, Y11 cooking classes. Weekend
                                           Manager is the first point of contact for
activities and outings help keep the
                                           all boarding matters.
girls suitably occupied.
                                           The House Manager will be in contact
Some of our events are combined with
                                           with parents regularly, in particular
Christ’s College to provide appropriate,
                                           to clarify any issues related to Duty
well-supervised opportunities for
                                           of Care. Parents are welcome and
co-ed socialisation.
                                           encouraged to contact the House
We are mindful of extra costs when we      Manager at any time to clarify
plan the programme and have tried to       arrangements, ask about progress or
provide a range of activities that are     any matter concerning their daughter’s
of no charge. Others are charged to        welfare. Formal reports are sent home
accounts on a user pays basis.             twice each year and a preliminary
Examples of year group activities          report for all new Boarders mid-way
available are:                             through Term 1.

Year 7    Activities with Selwyn.          The Term Calendar, College newsletter
&8        House and Medbury School.        and St Margaret’s College website are
Year 9    Dinner and Quiz night            all valuable sources of information
		        with Christ’s College.           about what is happening in and around
Year 10   Dinner and Quiz night            the College and help Boarding families
		        with Christ’s College.           stay informed and connected.
Year 11   Cooking with Christ’s College    Girls are required to check the
		        and own organised activities.    whiteboards and Boarders’ email
Year 12   Barista course and own           regularly for any messages or information.
		        organised activities.

                                                                                    21
A cell phone (charged and with              as your parents at home. The school
     credit) is strongly recommended to          rather than the homestay parent is
     ensure girls can stay in contact and        responsible for you and your safety. As
     are contactable by the Boarding Staff       you are not at school all the time, the
     while away on any leave from the            school arranges for your care out of
     Boarding House.                             school hours.

     All Houses have access to wireless          Thus your homestay parents have
     Internet that enables the girls to access   day-to-day responsibility for you.
     the school network. Communication           Perhaps the best general ‘rule’ is to
     with home is encouraged. Girls have         say that their role is to guide rather
     access to Skype and can make and            than rule.
     receive phone calls outside of prep         Your host family will have other
     times. Letters and emails can be sent       expectations or ‘rules’ that apply to
     home at any time.                           you as well as their family. It helps to
     The staff member on duty can be             discuss these with the school if you
                                                 think they are unreasonable.
     contacted urgently on the duty cell
     phone. It is advised that all parents,      The same laws apply to you as for New
     guardians and girls have the House cell     Zealanders and if you are under 14
     phone numbers programmed into their         years, you cannot be left at home on
     own phone.                                  your own.

     HOMESTAY                                    Remember it is the school which
                                                 has responsibility for you, and will
     You will be living in a New Zealand         communicate with your parents or
     home as part of a family. You may be        agent if necessary.
     the only international student or there
                                                 You can help the school by making sure
     may be others. You may be the only
                                                 you fulfill your obligations, e.g. getting
     student, or there may be children from
                                                 to school, wearing correct uniform,
     the host parents’ family. There will
                                                 doing homework.         Your homestay
     probably be two parents but may be
                                                 family may contact the school if there
     only one.
                                                 are problems and the school may
     It is important to remember that your       contact your homestay as well as or
     homestay parent is NOT the same             instead of your parents.

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SECTION 3:
     KEEPING YOU SAFE

       FIRE ACTION                                  EARTHQUAKE
If you detect smoke or discover a fire:               ACTION
• Activate the fire alarm in that building   In the event of an earthquake:

             DIAL 111                        • DROP
          (from a safe phone)                • COVER – get under a desk or
• Ring the school office from a safe         		 internal door frame
  phone and tell them your location
                                             • HOLD – hold on until the
  (0 or 379 2000)
                                             		 shaking stops
• The school office will ring the fire
  brigade and initiate a full evacuation     If requested to evacuate by staff:

When warned of a fire in this building:

             LEAVE THE BUILDING IMMEDIATELY
                 USING THE NEAREST EXIT
                                     Assemble at:

                  SPORTS FIELD EVACUATION AREA

Once out, stay out                           Once out, stay out

Walk, do not run                             Walk, do not run

Follow the instructions of staff who         Follow the instructions of staff who
know the evacuation procedure                know the evacuation procedure

Do not attempt to extinguish the
fire unless it is safe to do so

24
GRIEVANCES AND
    COMPLAINTS PROCESS

    What do you do if you have
    a complaint?

      Problems with…                 See the International
       Other students?                  Student Dean,
       Boarding staff?                 Miss Chambers
         Teachers?
        Other Staff?

       Have you seen your…
               Tutor?                  No Resolution?
         Subject Teacher?                 Talk to the
        Boarding Manager?             Executive Principal,
         Year group Dean?                Mrs Patchett
            Guardian?

                                     School not helping?

         Contact NZQA on gadrisk@nzqa.govt.nz or call them on 0800 697 296
              If your complaint is about fees, contact iStudent complaints on
                       www.istudent.org.nz or call on 0800 006 675

      For a full explanation of the St Margaret’s College refund policy, please go to:
www.stmargarets.school.nz//wp-content/uploads/2019/11/International-Refunds-Policy.pdf
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