INTERNATIONAL HOUSE HANDBOOK 2014 - LIVE THE WORLD SHARE THE WORLD
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LIVE THE WORLD… SHARE THE WORLD INTERNATIONAL HOUSE HANDBOOK 2014
CONTENTS
IMPORTANT PHONE NUMBERS . . . . . . . . . . . 3 ROOMS. . . . . . . . . . . . . . . . . . . . . . . . 14
Occupation of Your Room . . . . . . . . . . . . . . 14
INTRODUCTION. . . . . . . . . . . . . . . . . . . . 4 Checking In and Checking Out
International House Mission Statement . . . . . . . .4 of International House . . . . . . . . . . . . . . . . 14
The Handbook . . . . . . . . . . . . . . . . . . . . . 4 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 14
International House World Wide . . . . . . . . . . . .4 Conservation of Electricity and Water . . . . . . . . 14
Garbage Removal . . . . . . . . . . . . . . . . . . . 14
Picture Hanging and Attachments to
HOUSE COMMITTEES. . . . . . . . . . . . . . . . . 5 Walls and Doors. . . . . . . . . . . . . . . . . . . . 15
Council and Finance Committee. . . . . . . . . . . 5 Private Business . . . . . . . . . . . . . . . . . . . 15
SUIHAA . . . . . . . . . . . . . . . . . . . . . . . . 5 Recycling . . . . . . . . . . . . . . . . . . . . . . . 15
Senior Residents . . . . . . . . . . . . . . . . . . . 5 Repairs . . . . . . . . . . . . . . . . . . . . . . . . 15
IHMA . . . . . . . . . . . . . . . . . . . . . . . . . 5 Room Furnishings and Equipment . . . . . . . . . . 15
Room Numbers . . . . . . . . . . . . . . . . . . . . 15
EMERGENCY, SAFETY AND SECURITY . . . . . . . 6 Room Service and Cleaning . . . . . . . . . . . . . 16
Fire Safety and your Responsibilities . . . . . . . . . .6 University Recess. . . . . . . . . . . . . . . . . . . 16
Fire Safety Fittings and Doors . . . . . . . . . . . . .6
Emergency Evacuation Procedures. . . . . . . . . . 6 SERVICES AND FACILITIES . . . . . . . . . . . . . 16
Reporting an Emergency . . . . . . . . . . . . . . . .7
Baggage Room . . . . . . . . . . . . . . . . . . . . 16
Room Fittings . . . . . . . . . . . . . . . . . . . . . .7
Bicycles . . . . . . . . . . . . . . . . . . . . . . . . 16
Dangerous Substances and Pets . . . . . . . . . . . .7
Computer Access Laboratory (Residents Only) . . . 16
Security . . . . . . . . . . . . . . . . . . . . . . . . .7
Unlimited Internet . . . . . . . . . . . . . . . . . . . 17
Guests . . . . . . . . . . . . . . . . . . . . . . . . . 7
Fax Machine . . . . . . . . . . . . . . . . . . . . . 17
Overnight Guests . . . . . . . . . . . . . . . . . . . .8
House Log Cabin . . . . . . . . . . . . . . . . . . . 17
Insurance . . . . . . . . . . . . . . . . . . . . . . . .8
House Equipment . . . . . . . . . . . . . . . . . . . 17
Sickness . . . . . . . . . . . . . . . . . . . . . . . . .8
House Library/Study Room . . . . . . . . . . . . . 17
Absence from University or International House . . . 8
Laundry . . . . . . . . . . . . . . . . . . . . . . . . 17
Mail . . . . . . . . . . . . . . . . . . . . . . . . . . 17
GUIDELINES . . . . . . . . . . . . . . . . . . . . . . 8
Maze Unit BBQ . . . . . . . . . . . . . . . . . . . . 18
Noise . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Newspapers and Magazines . . . . . . . . . . . . . 18
SR and Lockout Guidelines . . . . . . . . . . . . . . .8 Parking . . . . . . . . . . . . . . . . . . . . . . . . 18
Harassment and Discrimination Policy . . . . . . . . .9 Rooftop Garden . . . . . . . . . . . . . . . . . . . 18
IH Grievance and Dispute Policy . . . . . . . . . . . .9 Vending Machines . . . . . . . . . . . . . . . . . . 18
Re-Application Policy . . . . . . . . . . . . . . . . . .9
Harassment and Discrimination Grievance Process . 10
USER GUIDES . . . . . . . . . . . . . . . . . . . . 19
Grievance and Complaint Flowchart . . . . . . . . . . 11
International House Policy on Alcohol and Telephone Guide . . . . . . . . . . . . . . . . . . . 19
Appropriate Behavior . . . . . . . . . . . . . . . . . 12 Voicemail . . . . . . . . . . . . . . . . . . . . . . . 19
Smoking Policy . . . . . . . . . . . . . . . . . . . . 12 Internet Connection . . . . . . . . . . . . . . . . . 19
ICT Policy . . . . . . . . . . . . . . . . . . . . . . . 12
Instalment Payment Policy . . . . . . . . . . . . . . 12
SUPPORT AND ACTIVITIES . . . . . . . . . . . . . 20
Bursaries and Scholarships . . . . . . . . . . . . . 20
MEALS . . . . . . . . . . . . . . . . . . . . . . . . 12
Sports . . . . . . . . . . . . . . . . . . . . . . . . 20
Meal Time During Semester . . . . . . . . . . . . . 12
USU Access Card . . . . . . . . . . . . . . . . . . 20
Dining Room Rules . . . . . . . . . . . . . . . . . . 13
IH Activities . . . . . . . . . . . . . . . . . . . . . 20
Facts About Nutrition at IH . . . . . . . . . . . . . 13
IMPORTANT PHONE NUMBERS
EMERGENCY
Police, Fire Brigade or Ambulance 0 000 from your room, or outside of the House dial 000
INTERNATIONAL HOUSE
Extension 9807 or from outside of the House dial 9950 9807 or
Senior Resident (on duty after hours)
0421 619 005
International House Office Extension 9800 or from outside of the House dial 9950 9800
UNIVERSITY OF SYDNEY SERVICES
Security Extension 313333 or from outside of the House dial 93513333
Student Centre Extension 378200 or from outside of the House dial 8627 8200
Student Services, Information Centre Extension 313100 or from outside of the House dial 9351 3100
Counselling Service Extension 37 8433 or from outside of the House dial 8627 8433
International Office Extension 314079 or from outside of the House dial 9351 4079
Disability Service Extension 378433 or from outside of the House dial 8627 8433
University Health Service –
Extension 313484 or from outside of the House dial 9351 3484
Wentworth Building
Koori Centre Extension 312046 or from outside of the House dial 9351 2046
Child Care Information Office Extension 378420 or from outside of the House dial 8627 8420
Fisher Library Extension 312993 or from outside of the House dial 9351 2993
Campus Card Centre Extension 312423 or from outside of the House dial 9351 2423
Learning Centre Extension 313853 or from outside of the House dial 9351 3853
SERVICES OUTSIDE OF THE UNIVERSITY
Lifeline 131 114
Mental Health Access Line 1800 636 825
Alcohol and Drug Info Service 9361 8000 or 1800 422 599
DOCs Helpline 132 111
Domesitic Violence and
1800 200 526
Sexual Assault Helpline
NSW Poisons Info Centre 131 126
NSW Rape Crisis Centre 9819 7357
Relationships Australia 1300 364 277
3
INTRODUCTION
INTERNATIONAL HOUSE THE HANDBOOK
MISSION STATEMENT This handbook is a resource designed to give you helpful
“International House seeks to nurture a information about International House. You will notice that
this information booklet contains few rules and regulations
resident community of scholars who because this House is a place where residents are generally
commit themselves to the value and mature and enjoy a relatively high degree of freedom. This
importance of international understanding does not, of course, mean that there are no rules and
regulations. Responsibility goes with freedom and there
and fellowship. are approximately 200 other residents with rights equal to
yours living closely together. Your residential agreement and
We promote this vision by bringing this Handbook set out the standards of community living
together international and Australian expected at IH.
students in a richly diverse community
with wide opportunities for interaction in INTERNATIONAL
HOUSE WORLD WIDE
a congenial and supportive environment in
International House, the University
comfortable accommodation.” of Sydney is part of a worldwide
group of International Houses,
Live the World… Share the World including houses in Australia,
New Zealand, Asia, Europe and
North America.
T h e I n te r n a t i o n a l H o u s e
movement was founded by Harry
Edmonds who, as a young man
working for the New York YMCA in 1909, had a chance
meeting with a Chinese student. Edmond’s casual “good
morning” on the steps of the Columbia University library
provoked the response: “I’ve been in New York three weeks,
and you are the first person who has spoken to me.” Inspired
by this experience, Edmonds decided to investigate the
situation of foreign students in New York City. With the
funding and support of John D. Rockefeller, Jr., the first
International House opened in New York in 1924.
While all International Houses are separate, independent
institutions, they are united by one mission: to give students
of different nationalities and cultures the opportunity to
live and learn together in a community of mutual respect,
understanding and international friendship. All International
Houses offer people from every part of the world the
chance to learn more about one another and the world in
which they live, while pursuing their own personal goals. In
a carefully nurtured environment, boundaries are crossed,
cultural gaps are bridged and people of vastly divergent
beliefs learn to accept differences in thought and tradition.
In the International Houses, future leaders of the worldwide
community begin the process of international understanding
that they will carry with them for the rest of their lives.
4
HOUSE COMMITTEES
COUNCIL AND FINANCE COMMITTEE for each other. We wish to stress that we are a community
of adults where every resident, not just SRs, are expected to
The International House Council monitors overall aspects take responsibility for themselves.
of the management and policy decisions of the House and
advises the Director on governance issues and long term Senior Resident team on-call hours:
planning. Council exercises delegated authority from the »» Weekdays 5pm to 9am
Senate on behalf of the University, subject to its constitution. »» Weekends and Public holidays: 24 hours
It has been successfully operating under the constitution
since it opened on 16th June 1967. The Finance Committee »» Emergencies are attended to at all times.
monitors and advises on the day-to-day operation of »» Lock Outs attended to at all hours except between
the House, particularly in respect to finance and building midnight and 8am.
development or renovation. A poster of the current team and the resident on duty can
be seen in the foyer.
SYDNEY UNIVERSITY INTERNATIONAL
HOUSE ALUMNI ASSOCIATION (SUIHAA) Contacting the Senior Resident on Duty
Sydney University International House Alumni Association You can contact the Senior Resident on duty after office
(SUIHAA) was formed in 1968 by the first group of departing hours by dialling extension 9807 from your room phone or
residents as a means of keeping in contact with each from the phone in the main foyer. The Senior Residents
other and the House. SUIHAA - the Alumni Association report any problems or emergencies to the Assistant Director
of International House - exists to maintain and foster the (who resides in the house) or to the Director.
understanding and friendships shared by all former residents
of the House. INTERNATIONAL HOUSE MEMBERS’
ASSOCIATION (IHMA)
A life membership subscription fee is payable on admission to
the House by all new residents. SUIHAA create newsletters, IHMA is the Association for all residents of International
organise reunions and administer two scholarships which House. All residents are required to become members of
provide financial assistance for residents. Further details IHMA and a fee is charged annually. The role of IHMA is to
and application forms are available from the IH office or from improve the quality of life in International House by:
SUIHAA. »» Providing services to the residents, such as the shop,
sporting equipment, etc.
You can contact SUIHAA by emailing info@suihaa.org.au
or by visiting the Alumni section of the International House »» Liaising with the administration of International House
website sydney.edu.au/internationalhouse/alumni on matters that are of concern to residents.
»» Organising social and cultural activities and encouraging
SENIOR RESIDENTS individual residents to pursue their ideas for House
activities.
SENIOR RESIDENT TEAM
All positions on the IHMA Committee are elected by the
The Senior Resident Team is led by the Assistant Director resident student body. For further information related to
who lives in International House and is responsible for the IHMA please watch the notice board and frequently visit the
management of the House after office hours. Nine Senior International House website or the IHMA Facebook Page.
Residents (or SRs) are appointed annually and report to the
Assistant Director.
The Senior Resident team are an essential part of the
House. There is one SR assigned to and living on each floor.
Your Floor SR should be your first point of contact for any
questions and issues you may have within the House or at
University. They are experienced students, trained in conflict
resolution, Harassment and Discrimination policies and First
Aid. They are there to help.
Their responsibilities are varied and include the general
welfare of residents, especially those on their floor; dealing
with conflict between residents; assisting students who are
ill, injured or distressed. Every night and during the weekend
there is one SR “on-duty”. This SR will have the SR phone
and has the additional responsibility of assisting with lock-
outs, noise complaints, emergencies and evacuations.
International House prides itself on a community
characterised by a high level of safety, security and respect
5
EMERGENCY, SAFETY AND SECURITY
FIRE SAFETY AND YOUR financial difficulty an installment plan will be agreed on. The
RESPONSIBILITIES fee cannot be transferred to the following academic term
and all debts need to be cleared before a residential contract
International House has a very effective smoke/fire detector will be renewed.
system. Smoke detectors are fitted in each bedroom and
System faults will be paid for by the House. All other costs,
common area.
such as replacing fire equipment, will be charged to the
Smoking is not allowed inside any University building, residents responsible.
including International House. Smoke from cigarettes,
incense, candles, toasters and steam from boiling kettles
will trigger the detectors. Any activation of a smoke alarm FIRE SAFETY FITTINGS AND DOORS
will trigger a full evacuation of the House and an automatic Any interference with safety and security equipment (e.g.
visit from the Fire Brigade. This means you cannot smoke, fire extinguishers and/or hoses) will not be tolerated. Any
burn candles or incense in your bedroom and you must use interference with smoke detectors (removal or covering the
heaters and electrical equipment responsibly. Cooking should detector) will register on the fire alarm panel. Special fire
only be carried out in the kitchen/ pantry areas and you doors have been fitted to residents’ rooms. You must not put
should attend to your cooking at all times. posters or pictures on the room door, or pierce the door with
In the event that an alarm is set off either deliberately or hooks, tacks, pins, etc. You must not disable the door closure.
accidentally by a resident(s) and the Fire Brigade attends, Any of the above actions constitute a breach of NSW fire
the resident(s) responsible will be charged for the Fire regulations. Disciplinary action will be taken, a $1500 fine may
Brigade call out fee, which is $1500. The fine of $1500 will be issued and your residential agreement may be terminated.
be required to be paid immediately. In the case of proven Any breach will be reported to the Fire authorities.
EMERGENCY EVACUATION PROCEDURES
IF YOU SEE A IF YOU HEAR A IF YOU HEAR A
FIRE/EMERGENCY “BEEP...BEEP...”SIGNAL “WHOOP...WHOOP...” SIGNAL
REPORT ALERT EVACUATION
Warn anyone in Check for nearest Proceed to nearest
immediate danger safe exit point. safe exit immediately
Tell reception (after hours
Shut down processes Do not
call SR on duty x9807 or
security on 9351 3333) and/or equipment. collect belongings
Ensure Emergency If safe, secure Leave the building
Services are called valuables, and completely, warn
“000” personal effects. others to leave
If safe and if Proceed calmly in a
Be ready to
trained, control fire/ group to the Seymour
evacuate if required
emergency. Theater Courtyard.
When you hear the “whoop-whoop” Fire/Evacuation 6. Do not use the lift. It will not be working if there is a fire.
alarm: 7. All residents assemble at the Seymour Theatre Courtyard
1. Close your room windows. near the back of International House
2. Leave all personal belongings behind. Note
3. Leave your room immediately taking only your House keys; »» There is a ‘Rules for Emergency Evacuation’ sheet located
the door will close by itself. on the inside of your room door. Your emergency exit route
4. Follow any instructions given by Staff or Senior residents. is marked with arrows and your room is marked with a red
5. Notify neighbouring residents on your way to the nearest dot.
exit.
6
»» Residents assemble in groups in the Seymour Theatre »» Do not prop open your bedroom door or any other door in
courtyard according to the floor/area they live in (SRs will the House with magnets or furniture.
give directions) »» It is not rude to ask people (politely) who they are and
»» You must give full cooperation to the Staff, Senior what they are doing here.
Residents, the Assistant Director and all rescue personnel »» Do not let non-residents into the House. If you see a
at the scene. person who you believe is not a resident, approach them
»» Do not wait around in the IH courtyard or entrances as this and ask them if they are a resident (they should have a
may interfere with rescue efforts. set of IH keys). If they are not a resident please ask them
»» Be careful of traffic especially on City Road as you exit which resident they are here to see and to contact that
the building. resident via the phone keypad next to the door. If they
are unable to name the resident or staff member they are
»» Go out quickly but do not run, especially in the stairwell.
visiting you should ask them to leave via the front door
»» You must wait for the “ALL CLEAR” signal from a and escort them out.
Uniformed Rescue Personnel or Staff Member to be given
»» If you encounter any difficulties or perceive a security
before re-entering the building.
threat you should contact a staff member, the SR on duty
Please note: Emergency procedures may vary as they the Police 0000 or University Security 313333
are updated, and you should familiarise yourself with the »» Please report all incidents to the IH Office so we can
procedures on a regular basis. A fire/evacuation drill will monitor security of the House and take appropriate
occur at least once per academic year. measures.
»» Due to University privacy policies the House does not
REPORTING AN EMERGENCY provide telephone numbers nor publish the contact or
To contact the ambulance, fire and police the number is personal details of residents in the House to non-residents.
000 People from outside the House seeking information related
to residents in the House are asked to leave their details
To call from your room press 0, then press 000 (Police,
with the office or Senior Resident on duty to be delivered
Ambulance, Fire) or residents can dial 313333 for University
to the resident. It is up to the resident to seek contact with
Security. University Security may also be reached by using
the enquirer.
the House phone in the foyer by dialling 313333 (this is a
free call). GUESTS
DESCRIBE CAREFULLY: All residents and staff have a key to access the House. If
If you want Police, Ambulance or Fire Brigade give details of: you have a guest(s) coming to visit you must ask them to
phone your room extension number from the keypad at the
»» Location of emergency (Building, Floor, Room number). front or back door or via a mobile phone. You should greet
»» Type of emergency. your guest(s) at the door. Outside doors must never be
»» Your name and phone number. left propped open. Your guest should remain with you at
all times whilst in the House and not be allowed to wander
Please note: International House’s fire alarm system is around.
automatically linked to the fire station.
Residents are responsible for their guest(s) whilst they
ROOM FITTINGS are in the House or on the grounds of IH, for example if
your guest damages property or causes a disruption to
Please do not interfere with or remove any of the fittings in other residents, you will be responsible.
your room, eg light fittings, flyscreens. If there is any item
that needs repair or replacement please report it to the IH
office. The Operations Manager will attend to the problem
as soon as possible.
DANGEROUS SUBSTANCES AND PETS
Firearms, explosives, weapons, fireworks or any hazardous or
dangerous substances of any kind are not permitted in the
House. Violation of this policy will result in you being asked
to leave the House immediately. Pets of any kind are not
permitted in the House.
SECURITY
International House is your home whilst studying at
the University of Sydney. The following is a guideline to
maintaining security for all members of our IH Community:
»» Always take your keys with you wherever you go.
»» Do not leave your keys in the door lock or hanging on the
outside of the door.
7
OVERNIGHT GUESTS
Reservations for resident’s guests are subject to availability
and must be made and paid in advance at the office during
office hours. The cost is the visiting student rate and includes
meals during their stay.
During Semester time a folding bed may be requested in your
room for up to 3 nights maximum per calendar month at a
cost of $50 per night including meals. The booking must be
paid at the time of the reservation and refunds are not made.
INSURANCE
Your personal belongings (including your clothing, books,
computer, bicycle, car, etc.) are NOT insured by the House.
You may decide therefore, to take out your own insurance
cover. There are many companies offering contents
insurance.
Keep your bedroom door closed at all times to protect your
belongings. The National Australia Bank in the Wentworth
Building operates a safe deposit system for jewellery, GUIDELINES
passports, etc. International House is a mature and secure environment
where residents are supported academically and personally.
SICKNESS IH is proud of its reputation for student diversity, with
If a resident is ill or in bed for more than one day, the Deputy students and visiting academics coming from all over the
Director would like to be advised. If your neighbour is sick world. International House has a number of guidelines
please arrange with the office to take a meal to their room in place to ensure that proper standards of conduct are
and return the tray afterwards. If a resident or guest needs maintained at all times within the House. These are available
medical attention please contact the Office or the SR on- in full on the IH Website.
duty.
NOISE
Please note the nearest medical facilities:
In this community, where people live in close proximity, sound
Emergency
can be a sensitive issue. Residents should always refrain
Dial 000 in an emergency for an ambulance from behaviour that will disturb others. Between the hours
(To call from your room press 0, then press 000) of 11pm and 8am and especially during exam weeks, noise
must be reduced to a minimum.
Weekdays
Residents can call the SR on duty if other residents are
The Student Health Service is located in the Wentworth
disturbing them but the expectation is that they will first
Building. It is open from 9am - 5pm, Monday to Friday.
try to resolve the issue themselves with the people who are
Telephone: 313484 from the House phone in the foyer or
making the disturbance.
from your room phone (free call) or 9351 3484 on other
phones.
SR AND LOCK OUT GUIDELINES
The Abercrombie Medical Centre is located at 306
The SR on duty is the first point of contact for emergencies,
Abercrombie St, Chippendale. Ph: 9319 3900.
lockouts, and issues relating to noise. Emergencies include
After Hours any health or safety risks; reporting all potential dangers
including intruders.
The Royal Prince Alfred Casualty Department is located 5
minutes away in a taxi or is a 15 minute walk. SUMMARY OF SR ON DUTY RESPONSIBILITIES
After hours emergency Doctor Service is available for house On-call hours:
calls, Ph: 9399 3344. Doctors are unwilling to come to visit a
patient if that patient does not have private health insurance Weekdays – 5pm to 9am
or is not prepared to pay cash. Weekends and Public Holidays – 24 hours.
ABSENCE FROM UNIVERSITY Emergencies:
OR INTERNATIONAL HOUSE Are attended to at all times.
The House will provide the Resident with a full rebate Noise Disturbances:
of accommodation fees for any period the Resident is
Resident should first attempt to deal with noise; if this is
hospitalised provided the period of hospitalisation is for seven
impossible or does not work, then call SR at all times.
or more consecutive days up to a maximum of 8 weeks and a
medical certificate is provided from the Hospital.
8
Lock Outs: What you should do if you believe you are being harassed or
discriminated within International House:-
Are attended at all times, but after midnight and before 8am
there will be a $25 charge. • Do not do nothing
General calls after midnight: • Seek advice from appropriate IH officers immediately
Every Call to the SR between midnight and 8am that are Be careful about who you discuss your complaint of
‘non-emergencies’ will incur a fine of $25 per call (with harassment or discrimination with. You should only discuss
the exception of a complaint about noise or disruptive the complaint with either the alleged harasser or to
behaviour). someone in International House who is trained to receive
your complaint. In International House those trained to
The SRs must report any non-emergency calls to the Deputy
receive your complaint include IH Staff, the Harassment and
Director. The fine is issued by the Deputy Director not the
Discrimination Officer and our SRs.
SR. The fine is put directly in the IH Scholarship Fund; the
fine is designed to be a deterrent, not a fund raiser. As a member of the University you also have access to a
range of services offered by the University. These include:
HARASSMENT AND DISCRIMINATION
POLICY ORGANISATION PHONE
NUMBER
Although International House does not intrude into the
personal relationships freely entered into by residents, it CAPS Ph: 8627 8433
does have a responsibility to ensure that proper standards
Manager, Harassment & Discrimination Ph: 9351 8713
of conduct are maintained at all times within the House.
Resolution
Harassment & discrimination have no place in International
House and staff and residents have a proper concern where University Counselling Service Ph: 9351 2228
the behaviour of residents to other residents may constitute Staff and Student Equal Opportunity Unit Ph: 9351 2212
harassment.
Harassment and discrimination cannot be tolerated or International House’s Harassment and Dispute policy is
condoned because it is a denial of equality. According to available on our website.
the standards of the Human Rights and Equal Opportunity The University’s Harassment and Discrimination policy is
Commission, the Anti-Discrimination Board and Civil Law, in available at http://www.usyd.edu.au/eeo/harass_discrim/
such matters confidentiality is essential. index.shtml
Harassment: Anti-discrimination law defines harassment
as any form of behaviour that: a resident does not want; IH GRIEVANCE AND DISPUTE POLICY
offends, humiliates or intimidates a resident; and creates a International House is committed to the courteous, respectful
hostile environment. and fair treatment of all residents. Residents are required
Sexual Harassment: Anti-discrimination law defines sexual to conduct themselves at all times consistent with the
harassment as: unwanted sexual advances, or unwelcome values and aims of the House and the University, the highest
requests for sexual favours; or other unwelcome conduct community standards, and applicable laws. International
of a sexual nature; and in the circumstances, a reasonable House has a clear process for dealing with any perceived
person would have expected you to be offended, humiliated infringement of the guidelines of the House or standards
or intimidated by this behaviour. of acceptable behaviour. The following shows the step by
step process of dealing with a grievance or dispute within
Discrimination: Unlawful discrimination means treating an the House. For the full detailed guidelines please see the IH
individual and/or groups in employment and education less Website.
favourably than others on any of the following grounds: sex,
marital status, pregnancy, family responsibilities, sexuality, RE-APPLICATION POLICY
race, disability, political or religious belief, and/or age as
specified in the relevant legislation. An offer to International House after the conclusion of
your residential agreement is not automatic. In order to be
Examples of Harassment and Discriminative behaviour (but accepted back to the House for the next semester or year
is not limited to): the resident will have to:
»» Coercive behaviour 1. Re-apply by the deadline of the 15 October each year;
»» Offensive jokes, suggestions or derogatory comments 2. Demonstrate considerable involvement and contribution
about another person to the community;
»» Derogatory or offensive material sent through the mail 3. Demonstrate that they have upheld the standards of
including electronic mail systems personal behaviour as outlined below.
»» Expressing stereotyping (assumptions about an
individual’s group behaviour, values or culture)
»» Physical contact; intimidation, abuse or assault
9
HARASSMENT AND DISCRIMINATION
GRIEVANCE PROCESS
Guideline to Reporting a Complaint of Harassment & Discrimination
OR
Self resolution: Making a
resident takes complaint: resident
action themselves decides they wish
to resolve the issue to make a formal
complaint
Formal complaint made to the Deputy OR Report made to OR Complaint made to
Director (DD will decide if internal IH SSEOU external body
investigation is possible and appropriate
Report of investigation given to Director,
Director makes decision Decision
reported to Council
Appeal of decision can be made to
Council
10GRIEVANCE & COMPLAINT FLOWCHART
Complainant (Resident) experiences a grievance with a Other avenues of complaint The
fellow resident/s or perceives breach of International House University of Sydney has readily
guidelines or by-laws* accessible complaint resolution
mechanisms which may be used in
relation to residents who are
students of the University, whether
resident in a College or not, and
Step 1: Personal Approach If appropriate these may be used instead of the
resident directly discusses and attempts to House Grievance Procedure Each
resolve issue with relevant resident/s or SR College also has its own policy
Or reports matter to an SR (or Assistant or Complaints may also be taken to
Deputy Director if grievance concerns an external bodies such as the Police,
SR) Director Anti-Discrimination Board of New
South Wales and Australian Human
Rights Commission
Step 4: Appeal Following the completion
of the investigation and issuing of
disciplinary action A resident has the right
to appeal in writing to the IH Council
11INTERNATIONAL HOUSE POLICY ON
ALCOHOL AND APPROPRIATE BEHAVIOUR MEALS
The University’s Policy and Guidelines on Consumption of We cater for a diverse community of residents and meals
Alcohol apply to International House. This policy is available are designed to be as international as possible. The service
online at http://sydney.edu.au/policies/ is cafeteria style with some staff employed by IH and others
In addition, International House requires all residents to from catering agencies.
conduct themselves within the House in a manner which Meals are served in the Servery and eaten in the Dining
»» is not threatening or abusive to other people or property; Room. After you have finished your meal please bring your
plate and utensils to the Coffee Room. Place waste in the
»» does not interfere with the ability of other residents to study,
bins provided and put your cutlery and crockery in the
sleep or enjoy the amenity of the House; and
containers provided.
»» does not in any way diminish or threaten the physical safety
of the House or of any person in the House. Cutlery and crockery must not be taken out of the dining
room into any other part of the House at any time.
Consumption of alcohol is not permitted in the designated
common areas of International House on the second floor. Maze Unit residents are provided with a limited number of
Signs indicate these areas. complimentary meal tickets to be used for either lunch or
dinner only. Please present your ticket to the catering staff.
SMOKING POLICY Meal tickets must be used within the calendar year and
are not transferable to the following year if not used. Maze
The University of Sydney and International House Policy on unit residents cannot use meal tickets for packed lunches
Smoking is that smoking is NOT permitted in any room or or late dinners as it is a service only available for catered
public area including all entrances to International House. IH accommodation.
has a special dispensation to allow smoking behind the Dining
Room between 6pm and 6am MEAL TIMES DURING SEMESTER
Remember that the fire detection device in rooms is smoke
sensitive and any smoke in the room could cause the alarm to DINING ROOM WEEKDAYS
go off, costing you a $1500 fine from the NSW Fire Services.
Residents found smoking in a non-designated smoking
Breakfast 7:30 - 9:30am
area will have their name recorded in the Smoking Registry,
repeated breeches will result in disciplinary action and possible Lunch 12:30 - 1:30pm
non-renewal of contract. Any resident found smoking in the Dinner 5:30 - 7:00pm
House will result in the immediate disciplinary action, possible
termination of their residential agreement and a minimum
DINING ROOM SATURDAY, SUNDAY
cleaning fee of $100.
& PUBLIC HOLIDAYS
All residents and visitors are responsible for the removal and
Breakfast 8:30 - 10:30am
disposal of their cigarette butts outside the premises. For the
full University Smoking Policy please refer to the following Lunch 12:30 - 1:30pm
website http://sydney.edu.au/policies/ Dinner 5:30 - 6:30pm
ICT POLICY
Breakfast: Continental/buffet breakfast consisting of
All residents must comply with the University’s policy on the
cereals, milk, low fat/full milk, yoghurt, fresh fruit, variety
use of university information and communication technology
of breads, spreads, 100% fruit juice, tea and coffee. A hot
resources (ICT Resources) http://sydney.edu.au/policies/
breakfast is served daily. The menu is displayed and varies
daily. A hot breakfast may include bacon, eggs, hash browns
INSTALMENT PAYMENT POLICY and pancakes.
In regards to requests to pay residential accommodation fees by
Lunch: One regular hot meal option and a registered
instalments, the terms & conditions – Residential Agreement 2014
vegetarian hot meal option, soup (seasonal), a selection of
(For Catered Rooms), section 4.6 states that:
salads, variety of breads/rolls, spreads and fresh fruit
“In very specific cases, consideration may be given for advance
Dinner: Choice of two (2) hot meal options and a pre-
payments of no less than four (4) weeks’ fees providing the first
registered vegetarian hot option, soup (seasonal), selection
payment is made within five (5) business days after the first day of
of vegetables, salads, dessert, fresh fruit and tea and coffee.
the Residential Period. Applications to pay in advance by 4 weekly
instalments should be made in writing to the Director prior to Note: Weekly menus are displayed on the TV Screens.
signing the Residential Agreement setting out relevant information Menus may change depending on product availability.
e.g. financial resources and/or documented evidence of scholarship Meal times and meal options may vary outside semester
payments, stipends, loans, etc.” contract periods. Please assist by observing dining room
Residents must make an application to pay by instalments (subject rules and discouraging waste. An additional (second) serving
to approval). For full details please see the website http://sydney. of food maybe available 15 minutes before the end of meal
edu.au/internationalhouse/about/guidelines/ihpolicies.shtml times.
12Guest’s meals: Guests are welcome to join you for meals. »» All dirty plates, bowls, cups, glasses and cutlery must be
Please purchase a ticket in advance from the IH Office for taken to the return area.
$15. Meal tickets are non-refundable. »» All food scraps and rubbish must be placed in bins provided
at the return area.
»» Please do not fill water bottles from the chilled water
outlet.
»» Residents may not enter the kitchen at any time or borrow
any kitchen equipment.
Please assist by keeping the dining room clean and tidy and
observe the signs put up from time to time.
Catering staff will approach you if these practices are not
followed. This can be awkward for both you and the staff
member, nevertheless it is our job to ensure that proper
hygiene and food regulations are followed.
FACTS ABOUT NUTRITION AT IH
1. We only use vegetable oil or olive oil, both approved by the
heart foundation of Australia.
2. All meat served from the hot servery is 95% lean, and
PRE-ORDERED PACKED LUNCHES AND LATE DINNERS
Halal.
Pre-ordered packed lunches and late dinners are available
3. The only processed meat served is sandwich meat in the
for residents in catered accommodation who are unable to
salad bar (not Halal meats).
return to the House for set meal times.
4. Vegetables are served raw (salad bar), steamed or
Pre-ordered packed lunches are available everyday except
stir-fried.
for Saturdays, Sundays and public holidays.
5. We only add salt if the recipe requires it. It is up to you to
Pre-ordered late dinners are available every evening. Orders
add more salt to suit your particular taste.
must be placed on the form provided as advertised outside
the servery. The meals are then left in the refrigerator in the 6. We purchase high quality fresh fruit, fresh vegetables,
Coffee Room after dinner service. frozen vegetables, canned fruit, meat, dairy and
breads available in Sydney.
Like every meal, you are asked to return dirty plates and
cups to the return area. If you receive a packed lunch or 7. Every day you have access to the five food groups needed
late dinner it is expected that you will be out of the house for healthy eating:
for that meal.
»» Breads, cereals, rice, pasta or noodles
Please avoid wasting food, if you order a packed lunch or »» Vegetables and legumes
late dinner please collect it. If a resident fails to collect their
»» Fruit
pre-ordered packed lunch or late dinner on more than one
occasion it may not be possible for that person to obtain »» Milk yoghurt and cheese
packed lunches/late dinners because of food wastage. »» Meat, fish, poultry, eggs
DINING ROOM RULES
Government hygiene regulations and University OH&S
policies govern the use of the dining area. The following
practices should be adhered to:
»» Footwear must be worn at all times while in the dining area
for safety reasons.
»» Proper dress attire must be worn while in the dining area.
»» Please do not touch food with your hands at the servery.
»» Please do not take food off your plate and put it back in
the servery.
»» Please restrain from coughing or sneezing at the servery.
»» Please do not take plates, bowls, cups, glasses or cutlery
from the dining area.
»» Get to know and talk to the residents and staff.
»» Friends are not entitled a free meal. They must buy a meal
ticket from reception.
»» All IH prepared food must be eaten in the dining room.
13ROOMS
OCCUPATION OF YOUR ROOM
Your study bedroom is occupied by you under an agreement
called a ‘residential agreement’ which you signed to accept
your place at IH. You may not permit anyone else to use it
during times you are away or to live in this room with you.
If you give your keys to someone else to use your room and
the facilities and privileges, you break the terms of your
agreement and will be disciplined. Only the Director or his/
her delegate can offer rooms under a residential agreement.
You must live only in the room allocated to you and may not KEYS
move to another room within the House without approval Residents are issued with two keys. The silver key is for your
from the Deputy Director. The House may require you to bedroom door. This key also opens the door within the foyer.
move to another room during the vacation periods or at any The other (round key) electronic fob key is programmed to
other time if the House considers it necessary or desirable open the front and back door, the door into the recreation
for maintenance or any other reason. areas upstairs in the rotunda, the front gate into the Maze
You are entitled to occupy the room allocated to you by IH for Building from City Road and the doors into the laundry. Only
the academic semester dates on your Residential Agreement. those residents who have paid separately for parking will
Outside of the Agreement is by further arrangement with the have their electronic key programmed to open the car park
House. Occupancy of your room does not guarantee you the roller door. You must not give your keys to anyone else to
right to future accommodation in the House. use. For security reasons you must not exchange keys with
anyone else.
CHECKING IN AND CHECKING OUT OF Always keep your keys with you. You do not need a key to
INTERNATIONAL HOUSE open any of the doors from the inside to go out but you will
Check-in time for residents and guests is 2pm. Check out need a key to get back inside. In the event of locking yourself
time is 10am on the day of departure. All keys must be out of your room contact the IH Office during office hours
returned to the office prior to departure. During office hours or the Senior Resident on duty (after hours, up to midnight
the office staff will attend to all check-ins and check-outs or after 8am, ring Ext. 9807)*
and after office hours the Senior Resident on duty will carry Please note loss of keys will incur a replacement fee of $100.
out this task. Residents who are not coming back for the Please report lost keys immediately to the office or Senior
following semester should complete the departure forms Resident on duty.
prior to leaving the House so that the House can finalise your
Room Deposit and forward mail (in Australia only). CONSERVATION OF ELECTRICITY AND
All personal belongings should be taken with you upon final WATER
departure from the House. If you are leaving for only a short We expect everyone to minimise energy and water usage
duration or during vacation or recess periods and you have whenever possible. Room and House lights and other
signed an agreement for the next academic year or term, electrical equipment should be turned off when not needed
you may store your belongings in the Baggage Room (see except for emergency lighting and in residential corridors.
details under Baggage Room) or as directed by the IH office.
Showers and other water usage should be of a reasonable
The office has a luggage trolley that you can borrow to duration.
move your belongings. If you need to order a taxi or bus to
the airport for your departure please ask for the details at See main notice board on level 2 for any water restrictions
the IH office. or special conservation notices.
GARBAGE REMOVAL
All residents are requested to remove garbage from their
rooms and place it in the large garbage bin at the rear of the
House near the driveway. Cardboard boxes should be put in
the recycling area at the rear of the House.
The cleaning staff will remove only items found in room
bins (not Maze Units) on the day your room is cleaned. No
garbage or boxes are to be left in doorways or in corridors.
No food scraps are to be left in bins in common areas as
these may not be removed on a daily basis.
*Please refer to the Policy Section of the Handbook for more
information on Lock-outs.
14Residents in the Maze units are required to remove all
garbage from their units and place it in the large garbage
bin at the rear of the House.
PICTURE HANGING AND ATTACHMENTS
TO WALLS AND DOORS
When you leave your room you will forfeit part or all of
your Bond Deposit if you do not remove (without damage)
everything stuck on walls, desks, ceilings and wardrobe
doors.
If you wish to hang pictures, only bluetak may be used and
must be removed by you before departure.
Please do not hang personal posters and pictures in corridors,
on your room door (front and back) or in the lift due to fire
regulations and for safety reasons stated above.
For general notices please use the small notice board
provided outside your room door. Please do not stick notices
to the doors as it damages the fire resistance of the doors.
or special cleaning will result in a charge to the resident
responsible.
PRIVATE BUSINESS
International House is owned and operated by the University ROOM FURNISHINGS AND EQUIPMENT
of Sydney and therefore you are not permitted to operate a
Your Study-Bedroom is equipped with:
private business on any part of the property of International
House. Residents found to be operating a private business »» 1 Bed Base
on the premises could be prosecuted under the NSW law. »» 1 Mattress
»» 1 Mattress cover
RECYCLING
»» 1 doona/quilt and cover
Paper - There is a large paper recycling bin at the back of »» Two (2) sheets
the House. Please place all paper and cardboard here.
»» Desk, Lamp and Chair
Plastic, Aluminum and Glass - The University collects the »» Fan
general waste from the general waste bin at the back of the
»» Heater
House and delivers it to a central waste station where it is
sorted into recyclables and non-recyclables. »» Two (2) pillowcases
»» 2 Pillows
REPAIRS »» Telephone
Repairs needed in your room or common areas of the House »» Curtains
can be registered through the IH portal or at the Reception. »» Waste Paper Bin
(For URGENT matters when the office is closed contact
the Senior Resident on duty on extension 9807 or the Please check immediately on receiving the key to your room
Assistant Director). Repairs beyond normal wear and tear that all these items are present and in good order. Report
will be charged to the resident. Damage to common facilities any missing or damaged items at once to the reception. Your
Room Deposit may not be refunded unless all these items are
in the room when you check out.
Please do not remove quilt/doona or any other furnishings
or House property from International House. Missing
room items will be debited against your Room Deposit on
departure. The laundering of the doona/quilt covers are the
responsibility of the resident.
ROOM NUMBERS
We do not supply residents with a list of resident room and
extension numbers for privacy reasons, however contact
numbers of residents who have given permission to release
their contact details is posted on the main notice board for
residents use only.
15ROOM SERVICE AND CLEANING
Your bedroom will be serviced and clean bed linen provided
SERVICES AND
every second week (fortnightly). However residents may
change their sheets on the alternate week by bringing their
FACILITIES
soiled linen to the Cleaning Services office for exchange.
You will be advised of the day on which this will occur and
BAGGAGE ROOM
we do ask that, whatever your own views and customs are
about tidiness, you make special effort to put your room Storage is limited to a maximum of 3 boxes, bags or suitcases
into a reasonable order, ready for cleaning on that day. If, per person; all items must weigh less than or equal to 15 kilos.
upon departure from the House, a special cleaning service is For deposit and collection times see the notice posted on the
‘needed’ the cost will be deducted from your Room Deposit. 2nd floor main notice board and on the baggage room door.
All food items should be kept in pantry cupboards in airtight When you leave the House permanently you are not
containers. Please wrap unwanted perishables and place in permitted to leave anything in the Baggage Room. Every
rubbish bins. Food kept in your room must not be left in an effort will be made to contact a resident who has left the
unsealed container as it may attract insects. House permanently but has left items in the baggage room. If
we cannot contact the resident, these items will be removed
UNIVERSITY RECESS and given to charity or destroyed.
You may stay in residence during University recess if you
BICYCLES
wish. Please note however, that YOU MUST BOOK ANY
SUCH PERIOD with the office. You will be notified in time Bicycles should be kept in the specified areas provided in
for this. At the time of booking, a deposit will be required. the car park. Residents should ensure that bicycles are
Payments should always be made in advance. It is not always firmly locked and personal insurance cover is recommended.
possible (especially in twin rooms or if only a part of the Bicycles are not to be kept inside the House and if found will
vacation is required) for residents to remain in their own be removed immediately.
rooms.
We will usually have conference groups and visitors in the
COMPUTER ROOM (RESIDENTS ONLY)
House during vacation periods. We hope that you will play The International House computer room is for resident
your part in making them welcome. Revenue raised from use only. It has 10 HP computers and 1 laser printer/
visitors’ conferences directly benefits residents facilities, photocopier and scanner. It is located on the 3rd level of
maintenance of the House and assists in keeping fees at a the Rotunda and is managed by the University Information
reasonable level. and Communications Technology (ICT) staff. You will need
your unikey account user name and password to access a
If you are not staying in the House during vacations, then
computer. Students can set up their unikey account at the
you must:
computer access centre at Fisher Library. Students need to
1. Complete the necessary forms distributed about three put money onto their unikey account in order to print in the
weeks before the end of semester and return to the lab; money can be added to your account at Fisher Library
office. or online .
2. Check out (handing in all your keys) on the appointed Food and drinks are not permitted in the computer room.
morning by 10am. You will be charged at the daily rate
for any day or part of a day that you remain in your room
after 10am.
3. Remove all your belongings and rubbish from your room
so it can be used by someone else. Failure to do so may
incur a cleaning fee.
4. Change your address so your mail will be redirected. (If
you are leaving the House for good.)
5. Check in for the next semester after 2pm on the
appointed day.
6. You may, if you wish (and if you are returning for the
following semester), leave personal belongings in the
baggage room. Note that the House does not have your
stored possessions insured and we take no responsibility
for them.
16UNLIMITED INTERNET LAUNDRY
All rooms have an ethernet cable outlet for access to the Bed linen is professionally laundered by the House and
University network; this network is unlimited to all enrolled you will be given new bed linen every two weeks. You are
University of Sydney students. To access the network responsible for laundering your personal items.
you need your unikey account activated and your own
Coin operated washing and tumble drying machines and
computer. A connecting cable is available from the IH
ironing facilities are available in the laundry (Room 112A
office. Alternatively, the internet may be accessed from the
on the ground floor). $2 (2 x $1) coins are necessary for
computer room.
the washing machines and $1 coins for the dryers (prices
There is wireless access in the Wool Room, foyer and dining may change subject to notice). Ironing facilities are free.
room areas. Please hang very wet clothes on the rails in the laundry and
shower rooms not in bedrooms. There are clothes lines on
The House has a resident IT/AV assistant(s) available to
the rooftop. Pegs are recommended.
assist students with personal computers (see main notice
board for contact details). Please note: Laundry items should not be left unattended.
The House does not accepted responsibility for missing
FAX MACHINE laundry items.
The office has a fax machine to receive faxes on residents’ If you lose any coins in the washing or drying machines, there
behalf during office hours. The House’s fax number is are forms available at reception to request a refund. Refunds
(+61 2) 9950 9804. are not made by International House but by the owners of
You can send faxes in the Computer room. the machines.
MAIL
The correct postal address for your mail is:
EXTERNAL
Name of resident
International House
The University of Sydney
96 City Road
Chippendale NSW 2008
AUSTRALIA
INTERNAL
Name of resident
International House
The University of Sydney
HOUSE LOG CABIN Building G06
The International House Log Cabin in the Southern All mail is placed alphabetically by family name in the
Highlands, 1.5 hours southwest of Sydney, is for residents mailboxes on the 2nd floor opposite the lift. All parcels are
and alumni use. Residents and Alumni will need to provide kept in the office and a list of parcels received is hung next
their own transport. Basic food and drinks within budget may to the mailboxes.
be provided for residents. Residents need to bring their own
Students staying for the academic year (March to
sleeping bags or doonas/quilts, pillows and towels. Warm
November) that leave the House during the mid-year
clothes are recommended during the colder months. The
vacation period (mid June-July) can arrange for their mail to
Log Cabin must be left clean and tidy after use. Instructions
be kept in the office. The same applies for students returning
and bookings for the use of the cabin are available from the
IH Office.
HOUSE EQUIPMENT
The House has audio visual equipment in the Wool Room
Please contact the IH office for further information.
HOUSE LIBRARY/STUDY ROOM
The House Library/study room is on the 3rd level of the
Rotunda. The House Library has a number of books mainly
for general reading. The House has a collection/donation
policy. For details please contact the IH office.
17for the following year. Residents that reside in Australia visitor rate and enquiries regarding daily cost and availability
and are leaving the house permanently are asked to leave should be made to the office. Visitors must remove their cars
a forwarding address. Mail will be forwarded to you within by 9 am the next day.
Australia for a maximum of 4 weeks only. After that time it
will be returned to sender.
For residents departing from the House and returning
overseas, your correspondence can be forwarded to you
provided you have left the IH office with self-addressed
envelopes, with correctly paid postage/stamps. Alternatively,
you may nominate in writing another person to collect your
mail for the next four weeks after your departure date.
MAZE UNITS BBQ
There is a barbecue in the courtyard area next to the W.H.
Maze units for Maze residents to use. For information on
bookings please contact the IH office.
NEWSPAPERS AND MAGAZINES
Newspapers are provided for residents via their USU Access
Card and are delivered to the coffee room. The House also ROOFTOP GARDEN
subscribes to a number of magazines and journals which The Rooftop Garden is a recreation area located on the
should also remain in the coffee room for residents reading roof of the House (use Exit door nearest the lift on the 8th
pleasure. floor). Facilities include wooden outdoor tables and seating,
barbecue and washing up area. To use the rooftop garden
for a BBQ or function please contact the IH Office to make
a booking. The Rooftop is closed at 11pm, unless previously
arranged with the Director.
To keep the Rooftop Garden clean and pleasant for everyone
please:
»» Place any rubbish in the bins provided. There are special
containers for cigarette butts.
»» Feel free to move the furniture (lift it - do not drag it).
Please return it back in its original position before you
leave.
»» Check that you have turned lights, gas and water taps off
before leaving.
»» Residents (and their visitors) should use toilet facilities on
their floor.
»» Noise travels easily on the rooftop, please be respectful to
PARKING others when using this area.
The driveway at the main entrance on City Road is used only
for the setting down or picking up of passengers. Vehicles VENDING MACHINES
must not be left unattended or parked here as this is also There are two vending machines for soft drinks and snacks
a point of access for ambulances and other emergency located on the ground floor in the coffee room adjacent to
vehicles. the dining hall. If you lose any coins in the vending machine
The rear service driveway (at the back of the main please contact the office.
residence) is not available for parking. This area is for service
and emergency vehicles only. There are 2 guest parking
bays outside the carpark next to the roller door for 1 hour
temporary guest parking. Vehicles left in this area for more
than 1 hour may receive a parking fine from the University
parking office.
The IH Car Park is available only to residents who hold
IH permanent parking stickers and have had their keys
programmed for access. Apart from four reserved places
for IH staff, there are no set parking places. Please note
that there is a space to the left of the roller door for parking
motor-bikes. Casual visitor parking may be available at the
18USER GUIDES
TELEPHONE GUIDE The Voicemail is user-friendly and instructs you on how to set
up your greeting, change your security number and retrieve
Every room is fitted with a telephone. Outgoing calls can your messages. You should dial 9999, listen to the operator
be made on an extension once it has been activated. For an and then press the # key. The operator will ask you for your
extension to be made active, a resident must have paid the mail box number, enter your extension number, then personal
office an advance of at least $20 (there is no upper limit). On security number (0000 initially). If the security number does
so doing you will receive a confidential six digit PIN number. not work, please contact the IH office so that your mailbox
To make a call press # # and your personal PIN number, may be manually reset. Follow the voice prompts to set up
followed by 0 and then the phone number including area your voicemail and retrieve your messages. .
codes if required. After you have initially set up your voicemail you can change
If you do not wish to pay for your extension to be activated, your greeting, your security code or re-record your own
you will still be able to receive incoming internal and external name by pressing 3 and following the voice prompts.
calls. You may change this security number whenever you wish.
All International House telephone numbers have the prefix However, if you forget the number to access your Voicemail
9950 and are followed by the extension number. Each unit you will need to visit the office to get it reset to 0000 for you
and study bedroom has its own extension number. to then reset to another code.
University of Sydney free calls: DIAL 3 then the last five Using Voicemail and retrieving a message
digits of the University extension number. Example: 9351 Your Voicemail will automatically switch to Voicemail if the
2222 will be 312222. phone has not been answered after five rings if you set it by
Residents can check their telephone credit balance by following this procedure:
pressing 9827. »» Lift the receiver press * 2 and then 9999 and hang up.
If your credit runs out, your telephone extension is »» To cancel, lift receiver and press # 2 and hang up.
automatically disconnected and the PIN deactivated. No
external calls may be made without further credit being paid. To receive a message from your Voicemail:
Residents, may credit their phone account with the office From within the House:
staff during normal office hours. No payments are possible »» Lift receiver and press 9999 listen to the operator and
on weekends or in the evenings. then press the # key.
Unused credit will be refunded when a resident leaves the »» Enter your mail box number which is your extension
House. A resident may ask the office for a print-out of number.
telephone calls made and credit available.
»» Enter your security code and follow the prompts.
International House’s service provider is OPTUS.
From outside the House:
Reverse charge / transfer charge calls: Reverse charge
/ transfer charge calls must not be accepted at any of the »» Press 9950 9999 and follow same procedure as above.
telephones in the House under any circumstances. Offenders »» Each room has its own extension number which cannot
will be asked to leave the house. be changed or moved. (i.e. a resident who moves rooms
Difficulties and Faults: These should be reported to the cannot transfer the extension number).
International House main office or the Senior Resident on If the light on your handset is on, it means that your Voicemail
duty. contains a message.
Each resident is responsible for the handset provided in their
room, whether the extension number is active or not. Should INTERNET CONNECTION
the set be lost or damaged the resident will be charged in For information regarding the internet connection please
full for a replacement. see the office for a separate hand-out on using computers
at International House.
VOICEMAIL
If you have any problems with your University of Sydney
Voicemail is an answering machine service for your extension.
internet connection, you can contact the ICT Helpdesk
To set up your Voicemail: directly on 316000 using the House phone in the foyer or
your room phone, from 8:30am until 5:30pm Monday to
The machine has a pre-set greeting message and a default
Friday (excluding public holidays)
number 0000 for security. You are also strongly advised to
set your own personal security number (a four digit number
of your own choice to replace 0000). This number is not to
be confused with your six digit PIN used to make telephone
calls.
19You can also read
