International Student Handbook 2020 - Your guide to university life - Study Group
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International Student Handbook 2020 Your guide to university life
Contents
Welcome 3 Life on campus 24
Academic year dates 4 Auckland University Students’
Our campuses 6 Association (AUSA) 24
Orientation 7 Recreation Centre 24
International Office Welcome 7 Student Space 25
Faculty Orientation Days 7 Volunteering 25
UniGuides 7 Student leadership 25
AUSA Buddies (Auckland University Campus Store 25
Student Association) 7 Clubs and societies 25
Student events 7 City Campus facilities 26
AskAuckland Central 8 Living in Auckland 27
Student visa service 8 Transport 28
Providing your Passport and Visa 8 Cost of living 28
Education (Pastoral Care of International Working 30
Students) Code of Practice 2016 8 Driving 30
The Disputes Resolution Scheme 8 Personal safety 31
Under 18 international students 9 Time difference 33
International Student Support team 9 Drinking water 33
360 International 10 Climate 33
360 International Team 11 Proof of age – The Hospitality NZ
Study Abroad Team 11 Kiwi Access card 33
Banking 33
Essential information 13
Your rights 33
Student visa 13
Student ID card 13 Travelling around New Zealand 35
Insurance 13 Faculty advisers and contacts 36
Student information technology 14 Faculty of Arts 36
Security services 15 Business School 36
Examinations 16 Faculty of Creative Arts and Industries 36
Graduation 16 Faculty of Education and Social Work 36
University support services 18 Faculty of Engineering 36
International Student Support 18 Faculty of Law 36
Health and Counselling Services 18 Faculty of Medical and Health Sciences 37
Career Development and Employment Faculty of Science 37
Services (CDES) 19 School of Graduate Studies 37
Libraries and Learning Services 20 Campus maps 38
DELNA 21
Student Disability Services 21
Accommodation 21
Disputes and grievances 22
Chaplaincy and quiet spaces
on campus 23
A warm
welcome to
the University
of Auckland
I welcome you to the University of Auckland. It is
important to us that you get the greatest possible
value out of your University experience, both in your
studies and in student life outside the classroom.
We look forward to your contribution to the life of our
very international University, bringing your insights
and experience to our community.
This publication aims to help you make that
contribution and to ensure you have an exciting
and fulfilling time at the University. It provides you
with a guide to services and facilities offered to
international students by the University and the
wider community.
I wish you every success at the University
of Auckland!
STUART MCCUTCHEON
Vice-Chancellor
The University of Auckland
3
Academic year dates
Semester dates
Semester One 2020
Semester One Orientation Monday 24 February – Friday 28 February
Semester One begins Monday 2 March
Mid-semester break /Easter break Friday 10 April – Monday 27 April
ANZAC Day* Monday 27 April
Graduation Monday 4, Wednesday 6, Friday 8 May
Lectures end Friday 5 June
Study break Monday 8 June – Wednesday 10 June
Examinations Thursday 11 June – Monday 29 June
Queen’s Birthday* Monday 1 June
Semester One ends Monday 29 June
Inter-semester break Tuesday 30 June – Friday 17 July
Semester Two 2020
Semester Two Orientation Wednesday 15 –
Friday 17 July
Semester Two begins Monday 20 July
Mid-semester break Monday 31 August – Friday 11 September
Graduation Tuesday 29 September
Lectures end Friday 23 October
Study break Tuesday 27 October – Wednesday 28 October
Labour Day* Monday 26 October
Examinations Thursday 29 October – Monday 16 November
Semester Two ends Monday 16 November
Summer School 2021
Summer School begins Wednesday 6 January
Auckland Anniversary Day* Monday 1 February
Waitangi Day* Monday 8 February
Lectures end Friday 12 February
Study Break Saturday 13 February
Examinations Monday 15 – Wednesday 17 February
Summer School Ends Wednesday 19 February
Semester One 2021
Semester One Orientation Monday 22 February – Friday 26 February
Semester One begins Monday 1 March
4
Quarter dates
Quarter One 2020
Quarter One begins Monday 13 January
Auckland Anniversary Day* Monday 27 January
Waitangi Day* Thursday 6 February
Quarter One lectures end Friday 20 March
Quarter Two 2020
Orientation for new students Begins Monday 25 March
Quarter Two begins Wednesday 15 April
ANZAC Day* Monday 27 April
Graduation Monday 4, Wednesday 6, Friday 8 May
Queen’s Birthday* Monday 1 June
Quarter Two lectures end Friday 19 June
Quarter Three 2020
Quarter Three begins Monday 6 July
Quarter Three lectures end Friday 11 September
Quarter Four 2020
Orientation for new students Begins Monday 21 September
Quarter Four begins Monday 28 September
Graduation Tuesday 29 September
Labour Day* Monday 26 October
Quarter Four lectures end Friday 4 December
Quarter One 2021
Quarter One begins Tuesday 5 January
*New Zealand public holiday
5
Our campuses
The University of Auckland City Campus
1 City Campus 5 Goldie Vineyard
Located in the heart of Auckland, This 14-hectare vineyard and winery
City Campus provides a full range provides a unique venue where students
of amenities, including cafés, live, study and work in a boutique winery
health services, libraries, childcare in an important winegrowing region of
facilities, and a recreation centre. New Zealand.
2 Grafton Campus North Island 6 Tai Tokerau Campus
Home to the Faculty of Medical and Health The Faculty of Education and Social
Sciences, the Grafton Campus is situated 6 Work offers courses at the Tai Tokerau
opposite Auckland City Hospital. Campus, located in Whangarei, the
capital of the Northland Region of New
3 Newmarket Campus 7 Zealand.
Covering five hectares, this campus is designed to be
a high-quality environment that supports our research 7 Leigh Marine Laboratory
activities for the faculties of Engineering and Science. The Leigh Marine Laboratory is the
Auckland “marine campus” of the University,
4 Epsom Campus offering opportunities for postgraduate
The Epsom Campus is the teaching and research at the Goat Island
main Faculty of Education Waiheke Marine Reserve.
and Social Work campus, 5
offering programmes in teacher 1
education, sport, health and Auckland 2 3
4
physical education, and social
services.
6
Orientation AUSA Buddies (Auckland
University Student Association)
You won’t want to miss Orientation Week Your Buddy is an existing student at the University
of Auckland, who is keen to form a strong friendship
including the special International Office
with you in your first semester. They will respond to
Welcome.
your questions, meet up with you personally and
connect you with activities on campus. This support
Find out all you need to know about studying at network is brought to you by the Auckland University
the University of Auckland, living in Auckland and Students Association (AUSA) – here to support your
enjoying your New Zealand experience. transition to Auckland.
Through a comprehensive series of information www.ausa.auckland.ac.nz
sessions, you’ll learn about all the support services
available to help you reach your academic potential. Student events
There is also a wide variety of social activities and What’s On is the University’s hub for events and
excursions organised. activities on campus, not just at Orientation,
This programme is for all students, both but for the whole year. Sign up to the fortnightly
undergraduate and postgraduate. e-newsletter and we’ll keep you up to date with
what’s happening on campus. Events include
International Office Welcome everything from concerts to stand-up comedy,
exploring the outdoors to cooking classes, poetry
This is your essential introduction to the University
slam and quiz nights and everything in between.
of Auckland. Meet International Office staff, other
international students and receive your welcome www.auckland.ac.nz/whatson
pack. We will provide information about important
University services, and tips for enjoying your time in
New Zealand. This session is strongly recommended
for all new international students.
Faculty Orientation Days
Each faculty also hosts an Orientation Day filled with
information and activities to help you get prepared
for the start of your academic studies. You’ll meet
other students in your faculty, get a campus tour
from a student mentor, pick up useful study skills
and find out useful faculty-specific information.
UniGuides
The UniGuide Programme is a free service designed
to help make your first semester easier by
connecting you with a senior student who can help
For more details about the Orientation programme
you settle in. You will meet your UniGuide at your
please visit www.auckland.ac.nz/is-orientation
faculty’s Orientation Day.
New Students Information page
www.auckland.ac.nz/uniguide
Your one-stop online resource, designed to equip
you with helpful information about university life
www.auckland.ac.nz/orientation-new-students
7
AskAuckland Central
AskAuckland Central is the first point of contact for all students at the University of
Auckland. We are available to help and support you with any issues concerning studying
and living in Auckland.
Providing your Passport and Visa
The University of Auckland requires international
students to submit the following documents at
AskAuckland Central :
• A copy of the front page of your passport.
• A copy of your valid student visa.
Or you could upload your visa details online instead:
www.forms.auckland.ac.nz/en/student/student-
AskAuckland Central contact-support/student-visa.html
Alfred Nathan House
(Access past the University General Library on Alfred Street.) Education (Pastoral Care of
Phone: 0800 61 62 63 International Students)
Email: studentinfo@auckland.ac.nz
Open: Monday to Friday, 8am–6pm Code of Practice 2016
When students from other countries come to
Student visa service study in New Zealand, it is important they are well-
informed, safe and properly cared for.
You can apply for your student visa at AskAuckland
Central , Monday to Friday, 8am–6pm . Please book New Zealand educational providers have an
an Apply for a Student Visa appointment online. All important responsibility for the welfare of
student visa applications must be submitted at least international students.
one week prior to the expiry date of your current www.auckland.ac.nz/intl-code-of-practice
student visa. Please note: Only students holding a
student visa can apply through askAuckland Central. What is the Code of Practice?
www.auckland.ac.nz/renewvisa The Code of Practice is a document that provides
a framework for service delivery by educational
providers and their agents to international students.
It sets out the minimum standards of advice and
care expected with respect to international students.
The Code of Practice applies to pastoral care and
provision of information only. It does not apply to
academic standards.
www.nzqa.govt.nz/the-code
The Disputes Resolution Scheme
What to do if something goes wrong. If you have
concerns about your treatment by your educational
Alfred Nathan House
provider or by an agent of the provider, the first
8
thing you must do is contact the principal, the Under 18 international students
international student director or another person who
If you will be under 18 years of age on the first day of
has been identified to you as someone that you can
semester, please contact the International Student
approach about complaints at your institution.
Support Team at int-questions@auckland.ac.nz
The code requires all institutions to have fair and prior to the start of your studies at the University of
equitable internal grievance procedures for students. Auckland.
You need to go through these internal processes
Until you turn 18 you will be required to meet
before you can take the complaint any further. For
regularly with an International Student Adviser to
more information about the processes for handling
discuss your well-being.
student complaints, visit www.nzqa.govt.nz/
providers-partners/education-code-of-practice/ The International Student Advisers look forward to
student-complaints meeting with you and are available for any questions
you might have.
www.auckland.ac.nz/under-18-int-students
International Student Support team
Our team consists of International Student Advisers and a Visa and Compliance Adviser.
We recognise the pressures that students face when studying overseas. Our friendly team of International
Student Advisers can help with a range of matters, including immigration, health and wellbeing, finances,
work and accommodation. While we will try our best to answer your study related questions, we advise you
to consult with your Faculty Student Centre (see pages 36-37) first for any academic questions, e.g. degree
planning, course advice, enrolment help, etc.
To meet with one of our Advisers please book an appointment:
timetrade.blogs.auckland.ac.nz/current-students
www.facebook.com/InternationalOffice
Rebecca Walkinton Suriati Razman
Associate Director – International Student Adviser
International Student Services Phone: +64 9 373 7599 ext 84925
Phone: +64 9 373 7599 ext 86911 Mobile: +64 27 265 0573
Mobile: +64 21 376 922 Email: s.razman@auckland.ac.nz
Email: r.walkinton@auckland.ac.nz
Juliane Adamietz Arthur Johnson
International Student Adviser International Student Adviser
Phone: +64 9 373 7599 ext 82244 Phone: +64 9 373 7599 ext 88961
Mobile: +64 27 353 2279 Mobile: +64 21 774 657
Email: j.adamietz@auckland.ac.nz Email: arthur.johnson@auckland.ac.nz
Vtoria Turo Moumita Subuddhi
International Student Adviser International Student Adviser
Phone: +64 9 373 7599 ext 88694 Phone: +64 9 373 7599 ext 84598
Mobile: +64 27 641 6706 Mobile: +64 27 570 6497
Email: v.turo@auckland.ac.nz Email: m.subuddhi@auckland.ac.nz
9
360 International Take yourself global. 360 International provides access to international learning experiences through a diverse, inspiring, attainable and credit-bearing set of opportunities. From semester-long exchange to short-term/summer programmes, research placements to internships, we’ve got you covered. Semester-long programmes incur the same tuition fees you would pay while studying at the University of Auckland, and we have plenty of scholarships available. With over 130 destinations across 25 countries we have something to suit your academic and career ambitions. Start planning your trip of a lifetime now and attend one of our weekly seminars. www.auckland.ac.nz/360 360 International information seminar: 2pm every Thursday, iSpace, Student Commons Programme details are available on our website: www.auckland.ac.nz/360 10
360 International Team Study Abroad Team
The 360 International team manages the overseas The Study Abroad team looks after our short term
learning opportunities offered to University of international students – incoming Study Abroad and
Auckland students. Exchange students from around the world.
Email: 360international@auckland.ac.nz Email: studyabroad@auckland.ac.nz
Manager Manager
Lydie Faure Kilgannon Sarah Sung
Other languages: French Other languages: Korean
360 International Advisers Study Abroad Advisers
Easter Faasoo-Tuilagi Sherry Fan
Other languages: Samoan Other languages: Mandarin,
basic Cantonese
Chandra Leenheer Julia Lange
Laura Cheftel
Other languages: French
Raewyn Tan
1112
Essential information
Student visa unless the University approves the use of an
alternative insurance provider. You must have
You must have a valid student visa to study at the
approved insurance for the duration of your study,
University of Auckland. Your visa must say you are
regardless of the type of visa you have.
studying at “Uni Akld” and include your correct
programme of study. A student visa holder is also required to have
approved health and travel insurance for the
You must provide the University with a copy of your
duration of their visa or until they depart New
passport and visa when you first enrol AND whenever
Zealand, whichever comes first.
you renew your passport or obtain a new visa. This
is a requirement of Immigration New Zealand, and
also the Education (Pastoral Care of International Please note your University of Auckland
Students) Code of Practice 2016. You can bring student ID number is also your insurance
evidence of your visa into AskAuckland Central or policy number.
upload it online (see page 8).
If you do not have a valid visa, or for questions about Pre-existing medical conditions
student visas, please see the staff at AskAuckland You are not automatically covered for pre-existing
Central or email us at medical conditions. However, cover can be arranged
studentinfo@auckland.ac.nz in certain circumstances on application to Allianz.
Student ID card/Campus Card For more information on the Studentsafe Inbound
A student ID card can only be issued after you have University policy, pre-existing and family packages,
enrolled and uploaded a photo to Student Services visit www.auckland.ac.nz/is-insurance
Online. Email: isinsurance@auckland.ac.nz
Collect your student ID card from AskAuckland For all Studentsafe Inbound University insurance and
Central. claim related queries, call free from anywhere in the
You will need to provide: world for emergency medical and travel assistance
or use one of the toll-free numbers:
• A copy of the bio/data page in your passport
(photo page). • Within New Zealand: 0800 486 004 or
09 488 1638
• A copy of your valid visa to study at the University
of Auckland. • Worldwide reverse charge: +64 9 486 6868
• Email: claims@insurancesafenz.co.nz
Insurance
• Website: www.insurancesafenz.com/studentsafe
The Education (Pastoral Care for International
Students) Code of Practice 2016 requires all In addition to your insurance cover, the Accident
international students to have appropriate health Compensation Corporation (ACC) provides
and travel insurance during their period of study. comprehensive, no-fault personal injury cover for all
Allianz Partners is our preferred insurance provider New Zealand residents and visitors to New Zealand.
for international students. Enrolled international www.acc.co.nz
students will be charged Allianz’s Studentsafe
Inbound University insurance premium when
enrolment is completed. You must pay this fee
13Student information technology Student email
All enrolled students have a University student email
Your username account. It is important to check your student email
Your username (UPI) is created at the start of regularly as it is the University’s official means of
your formal relationship with the University and communicating with you. Information about your
will remain the same even if your personal details courses, classes, exams, library notices and fees are
change (e.g. your name). Usernames are generated sent to this email address.
automatically by the University and are not based on Your account will be activated approximately 24
your preferences. hours after you enrol in a course at the University
Your username is unique to you – like your ID of Auckland.
number, nobody else has the same one as you. Your email address will be:
You can look up your username in the “update @aucklanduni.ac.nz
personal details” section at www.auckland.ac.nz/email
iam.auckland.ac.nz/identity
Printing, photocopying and scanning
MyAucklandUni Copiers and printers are available in all libraries,
MyAucklandUni is a student portal that gives computer labs and information commons. There is a
you access to your important information in one charge to copy and print.
place. It’s a one-stop-shop that makes it easy to You can add credit to your copy and print balances
see Student Services Online, your calendar and at any Information Commons Helpdesk or by using a
timetables, email notifications, course updates, self-service ePOS station.
library information, financial information and www.auckland.ac.nz/copy-print
personal details.
www.myaucklanduni.ac.nz Internet access
Internet access is provided over the wired and
Student Services Online wireless networks on all campuses. Unlimited, free,
Student Services Online (SSO) allows you to enrol in high-speed access is available to all University
classes, view your timetable, update your personal students.
details, generate fees statements/receipts and much www.auckland.ac.nz/internet
more.
Please keep your personal details (email address, CANVAS
phone number and living address) up-to-date at CANVAS is the University’s web-based Learning
all times in SSO. Management System. All students enrolled in courses
www.auckland.ac.nz/sso at the University have access to CANVAS.
You can use CANVAS to:
Online enrolment
• Access information and materials for your courses.
For information on enrolment, please visit
• Check course announcements, marks for
www.auckland.ac.nz/sso-enrol
coursework and exam times.
Advice is also available at your faculty student centre
(refer to pages 36-37 of this handbook). • Download learning resources.
• Complete online tests.
• Participate in online discussions/chats
canvas.auckland.ac.nz
14How do I recognise security officers?
University of Auckland security officers are dressed
in black trousers and blue shirts with a white security
logo and a name badge.
Contracted security officers are dressed in black
trousers, white shirts with a red Simply Security logo.
All security will display a certificate of approval and
staff identification.
Security services contact details
Phone numbers for all campuses:
Phone: +64 9 373 7599 ext 85000
IT essentials or emergency ext 966
For everything you need to know about IT services Free phone: 0800 373 7550
and support at the University of Auckland visit:
City Campus
www.auckland.ac.nz/it-essentials Security Control Room
24 Symonds Street
Security services Email: city.security@auckland.ac.nz
The University’s security service maintains a safe and
secure campus environment for students, staff and General Library (City Campus)
visitors. 5 Alfred Street (Main lobby)
Security officers patrol the University grounds Sir Owen G Glenn Building (City Campus)
and respond as required. Officers are trained and 12 Grafton Road (Reception Desk, Level 1)
qualified to attend and manage all security incidents
and emergency situations. Grafton Campus
Services include: Boyle Building (Building 505)
5 Park Road (Main Lobby)
• 24/7 Control room operation
• Buildings, car parks and property security Epsom Campus
Block E Building
• CCTV monitoring and alarm response 74 Epsom Avenue
• Key and access control
Newmarket Campus
• Visual crime prevention patrols Building 902
Kyber Pass Road
• Escort assistance
• Crowd control For more information, please visit
www.auckland.ac.nz/unisecurity
• Emergency crisis management
• Event security
• Custodial services
• First aid assistance
Dial 111 for Police, Ambulance and Fire
Emergency Services
15Examination room allocation will be made available
at 9am the day before the exam:
• Online on your SSO timetable
• On noticeboards around the campus
• By text message (make sure your contact details
on Student Services Online are up to date)
• Online at the Examinations website
Illness, injury or misfortune
If you feel that personal circumstances have affected
your exam preparation or your performance on the
day of your examination, you can apply for aegrotat
and compassionate consideration.
If your preparation is affected, you must see a
medical doctor or counsellor within the fortnight
before the exam. If you are affected on the day of
Examinations your exam (and possibly unable to sit it), it is vital
you see a doctor on the day of the exam itself (even
Examinations may be different from those you’ve
if the exam is on a Saturday). The University’s Health
experienced in other institutions.
and Counselling Service provides this service.
At the University of Auckland, examinations start
Please be aware there is no possibility of re-sitting an
during the week following the end of lectures, and
examination.
end on the last day of semester.
Read the information available on the examinations
The examination timetable is published before the
website so that you understand the process of
mid-semester break:
aegrotat and compassionate consideration.
• on Student Services Online (My timetables, grades
www.auckland.ac.nz/exams
and course history)
• on the examinations website Examination dates 2020
• on the Student Portal at Semester One Thursday 11 June -
www.myaucklanduni.ac.nz Monday 29 June
You must sit at the time and place scheduled Semester Two Thursday 29 October -
for your examination. If you think you may have Monday 16 November
problems sitting your examinations at the scheduled Graduation
time in Auckland, please contact the Examinations
More than 10,000 students graduate from the
Office immediately. There are strict criteria for
University of Auckland each year.
approving alternative arrangements. Find out more
on the examinations website. Once you have completed all the requirements for a
degree or diploma you are eligible to graduate. You
Examination regulations and instructions will be
can graduate in person by attending the graduation
sent to you in an email, and they are also available
ceremony or in absentia. Graduation is not an
on the Examinations website. Read these carefully.
automatic process – you must apply to graduate
Note that there are strict rules regarding electronic
using Student Services Online.
devices, mobile phones and presenting your student
ID card. Penalties apply for breaking these rules.
16Graduation – in person
If you wish to graduate in person, you may choose and overseas. Our aim is to develop a vibrant, global
to attend one of the graduation events held in May alumni community.
and September each year. We guarantee three guest To be a part of this community, be sure to stay in
tickets to each student, so friends and family can touch with us by keeping your contact details up to
share in your celebrations. If you (or your family) are date on our website.
attending from overseas, we suggest you book flights
www.auckland.ac.nz/alumni-update
after you have successfully applied to graduate.
If we have your details, you’ll receive our alumni
If you wish to graduate in person but cannot attend
magazine and monthly e-newsletter featuring the
your ceremony, you may choose to defer your
latest university news, alumni profiles, discounts,
application and graduate in the next graduation
and special offers including invitations to events and
event.
networking opportunities with fellow alumni in New
Zealand and all over the world.
Graduation – in absentia
Our international alumni often tell us that one of their
If you wish to graduate but do not wish to attend a
key advantages in the job market is the international
ceremony, you may graduate in absentia. Certificates
network of friends and contacts they develop during
are sent out approximately three weeks after the
their time at the University. You can continue to build
ceremony either by courier or standard mail (within
these networks after you graduate. Visit our website
New Zealand only).
to find out more about our international alumni
If you have any queries, please visit our website or contacts in various cities across the globe.
contact the Graduation Office directly.
www.auckland.ac.nz/globalalumni
Email: graduation@auckland.ac.nz
Wherever you are in the world, please stay in touch.
www.graduation.ac.nz
As you progress in your life and career, we want to
share and celebrate your successes.
Alumni Relations Office
Alumni Relations Office
When you graduate from the University of Auckland
University House
you automatically become one of our alumni. The
19A Princes Street
word “alumni” comes from the Latin verb “alere” and
Phone: +64 9 923 1848
literally means “nourished ones”. We currently have
www.alumni.auckland.ac.nz
over 190,000 alumni living both in New Zealand
17University support services
International Student Support Grafton Campus
The International Student Support Team is here Building 505, Rm 325, Level 3, 85 Park Rd
to help you with questions you might have around Phone: 0800 698 427
settling into life at the University and in New Zealand. Open: Monday to Friday 8.30am-4.30pm
Please see page 10 for more information.
Epsom campus
Health and Counselling Services Building 6ER Gate 4, 60 Epsom Ave
Student Health and Counselling on campus is here Health staff (GP and nurse) available Monday and
to help you look after your health and wellbeing. Thursday 9am - 1pm.
The primary care team is a skilled and experienced Counsellor available Monday and Thursday 9am -
group of doctors and nurses committed to providing 3pm.
a quality health care service. We also offer a
confidential service providing a wide range of support
After hours
staffed by counsellors and clinical psychologists.
We strongly encourage you to register with Student A registered nurse is available after hours by phone
Health and Counselling at the beginning of your to advise you throughout the night, weekends, public
study. holidays and at any time the centre is closed.
Phone: 0800 698 427
www.auckland.ac.nz/healthandcounselling
City Campus
Level 3, Student Commons, 2 Alfred Street
Phone: 0800 698 427
Open: Monday: 8.30am to 6pm
Tuesday: 8.30am to 6pm
(open at 10.30am on the first Tuesday
of the month due to staff meetings.)
Wednesday: 8.30am to 7.30pm
Thursday: 8.30am to 6pm
Friday: 8.30am to 4.30pm
18Career Development and Employability Services (CDES)
Thinking about life after university and taking steps CDES also runs programmes dedicated to
to increase your employability will enable you create international students, such as the Workplace
the future you want, and there’s plenty of help to get Insights Programme (WIP). This programme is aimed
you started. at enabling the students to have a deeper cultural
Our team of Career Development Consultants, understanding of the Kiwi workplace environment
including our specialised International Career by partnering them with alumni working in various
Development Consultant, can help you gain the industries.
skills you need to be employable in New Zealand at For more information visit
the end of your degree. CDES will help you identify www.cdes.auckland.ac.nz
opportunities, meet and network with employers
and become work ready. You will be able to use our
online career management system MyCDES, which
features a job board, resources and bookings for
workshops, events, and appointments with Career
Development Consultants.
Special events we run to help you connect and
engage with employers and understand the
New Zealand job market include:
• Careers expos
• Recruitment events
• Networking opportunities
• Workshops
• Workplace experience
• Employer presentations
19Information Commons and IC Helpdesks
Information Commons provide study spaces,
computers, laptops for loan, photocopiers, printers
and scanners. IC Helpdesk staff can help with
student computing resources and services including
username and password, student email, internet
access, wireless network, Student Services Online
and student file storage.
www.auckland.ac.nz/information-commons
Developing your study skills
Studying at university requires a wide set of
Libraries and Learning Services academic skills. If you want to enhance your skills,
check out the online resources provided by Libraries
While studying at the University of Auckland you may
and Learning Services. These cover a variety of
need to find articles and course readings, learn how
topics such as searching for information and
to reference, improve your academic writing or find a
academic reading and writing.
quiet place to study. Libraries and Learning Services
provide the following resources and services to help www.library.auckland.ac.nz/study-skills
you succeed while at university. Libraries and Learning Services also offer workshops
to help you develop your study skills. Go online to
Libraries see the workshops currently on offer.
From the Libraries and Learning Services website you www.library.auckland.ac.nz/workshops
can access a variety of electronic resources Ask your questions at a library or information
(e.g. databases, e-journals, e-books). Subject guides commons. You may be referred to an adviser for help
will give you a starting point to find information for with more in-depth queries.
assignments and to keep up-to-date with current
research. Most electronic resources can be accessed Academic Integrity Course
via the website anywhere, anytime with your
The University of Auckland requires all students to
username and password.
complete the Academic Integrity Course in their first
Our libraries provide you with quiet study spaces, semester.
print and multimedia resources, manuscripts
This is an online course designed to increase student
and archives. Libraries are located on most of the
knowledge of academic integrity, University rules
University campuses. For details about locations and
relating to academic conduct and the identification
opening hours visit www.library.auckland.ac.nz
and consequences of academic misconduct.
English Language Enrichment The course requires you to work through a series
of modules outlining scenarios you may encounter
English Language Enrichment (ELE) is a dedicated
while studying at the University. Within each
English language service available to all University of
scenario, information is provided on relevant rules,
Auckland students on campus and online.
resources and expected behaviour. At the end of
Visit ELE, speak to the staff, access resources online each module you must complete a test. You have
or take part in a discussion group to help develop until the end of your first semester to complete
your academic English. Located on Level 3 of the the course.
Kate Edger Information Commons, opening hours
www.auckland.ac.nz/academic-honesty
and resources can be found at
www.library.auckland.ac.nz/ele
20DELNA
All new students, no matter their language
background, must complete the Diagnostic English
Language Needs Assessment (DELNA).
DELNA is a free check of your English language
ability. You begin with the 30-minute DELNA
Screening and may be asked to proceed to the
DELNA Diagnosis, a finer assessment of your
academic English language skills.
Following the DELNA Diagnosis, you will be able to
discuss your results with a friendly language adviser
who will talk to you about the language enrichment
services available on campus and how to use them. Accommodation
This will get you off to a really good start!
At the University of Auckland, we understand that
Note that your faculty may require you to act on the a happy, healthy and supportive living environment
advice from DELNA staff. is integral to your success as a student here. With
We strongly encourage you to book your initial over 4000 beds on offer, from fully catered halls to
30-minute DELNA Screening Assessment during self-catered flats and studio style living, there is an
Orientation week and complete your DELNA process accommodation option to suit all lifestyles.
early in the semester. It may not always be possible to secure your first
Book at www.delnatask.com/booking choice of residence; however we are confident
To learn more about DELNA, vist we can help you find something to meet your
www.delna.auckland.ac.nz requirements. Our Accommodation Solutions team is
here to help you with any questions or concerns you
Student Disability Services may have. This includes guidance on finding private
accommodation and tenancy advice, which is offered
We welcome international students with disabilities by our Advisory Service.
to the University of Auckland. Student Disability
Services has a range of support available, including
University-managed accommodation
assessment of support needs, access to disability
study spaces and special accommodations for If you are a recent high school leaver you’ll find
tests and exams. It is important that you check the your options in our catered Halls of Residence,
University is able to meet your specific requirements, or if you are an undergraduate or postgraduate
as the type and level of support for international student there are a variety of self-catered options
students with disabilities may differ from those at for you to consider*. To find out more about which
your home university. Contact us early so we can of our residences you can apply for, head to the
discuss your support requirements. Accommodation website.
Student Disability Services *Optional meal plans are available at selected
Room 036, Basement Level, ClockTower residences. Refer to our website for more
22 Princes Street, City Campus information.
Phone: +64 9 373 7599 ext 82936
Email: disabilities@auckland.ac.nz Privately managed accommodation*
www.disability.auckland.ac.nz If you wish to look for accommodation outside of
the University residences, our Advisory Service can
assist you with finding suitable options. We also offer
advice on tenancy in Auckland and host a variety of
21Disputes and grievances
The University is committed to maintaining an open,
fair and respectful environment in which all staff
and students can pursue their individual and shared
teaching, learning, research and administrative
activities. In such a large and complex organisation,
with a diverse body of students and staff, disputes
and disagreements will sometimes arise.
The University encourages resolution of disputes
initially through informal processes, but there are
workshops and events designed to connect you with also formal procedures if an informal approach is not
local providers and other students seeking private appropriate or is unsuccessful.
accommodation. The University has a Proctor who is the primary
*We do not inspect or in any way guarantee the quality or availability of
private accommodation. reference point in the University for matters relating
to student conduct (non-academic), including
Application dates complaints against students or disputes between
students. The Proctor is also a contact person for
Applications for the 2020 full academic year and
students who have any concern about bullying or
Semester One 2020 accommodation opened
harassment.
online on 1 August 2019. If you still require
accommodation for the 2020 year please contact
Student learning and research grievances
the Accommodation Solutions team to discuss
the options that may be available to you. For Difficulties in academic matters can often be
accommodation commencing in Semester Two, resolved informally through such measures as:
applications open online on 1 April 2020. raising the matter directly with the other person;
approaching a Course, Stage or Programme
We strongly recommend you apply even before you
Coordinator or the Head of Department; or
have confirmation of your University admission, so
approaching the Department Postgraduate Adviser
you have the best chance of getting a place in your
or Faculty Associate Dean (Postgraduate).
preferred residence.
For further information, visit:
If you will be under 18 years old when you take up www.auckland.ac.nz/dispute-resolution
residence, please contact the International Office as
The University statute on Resolution of Student
special arrangements apply.
Academic Complaints and Disputes explains the
Email: int-questions@auckland.ac.nz procedures to be followed where informal resolution
To find out more, or for assistance, contact: is not successful or appropriate.
Accommodation Solutions For further information, visit:
Student Commons, 2 Alfred St www.auckland.ac.nz/academic-disputes
Level 3, Room 393, City Campus If a problem or dispute arises within a research
Phone: +64 9 373 7599 ext 84172 supervision situation, this should be addressed as
0800 864 467 soon as possible. Suggestions to help with this can
Fax: +64 9 373 7552 be found at:
Email: accom@auckland.ac.nz www.auckland.ac.nz/postgrad-policies
www.accommodation.ac.nz The Proctor can also advise about the procedures
Join us on Facebook available for resolving academic problems or
www.facebook.com/uoa.accommodation disputes.
22Personal disputes and conflicts Maclaurin Chapel: 18 Princes St, City Campus
Sometimes conflicts arise between individuals, Chapel Secretary: Jannine Wood.
or people have difficulties with another person’s Phone: +64 9 3737 599 ext 87731
behaviour or attitudes. The University encourages Email: chapelsec@auckland.ac.nz
individuals to work together to resolve such disputes. International Student Chaplains:
The Proctor is available to assist with cases of conflicts Yukiko Wakui-Khaw
between students or problems to do with student Email: yukiko.wakui-khaw@auckland.ac.nz
behaviour and can refer students to independent Shahela Qureshi (Chaplain for Muslims)
external mediation services if this is required. Where Email: s.qureshi@auckland.ac.nz
disputes or conflicts involve staff members, the
Academic Head or manager of the staff member may Catholic chaplaincy
need to be involved.
Auckland Catholic Tertiary Chaplaincy:
Fr Chris Denham
Harassment 110 Symonds St, City Campus
The University is committed to providing an Phone: +64 9 303 3852
environment which is free from harassment, bullying General email: thechaplains@cda.org.nz
and discrimination, as explained in the Prevention Fr Chris: frchris@cda.org.nz
of Bullying and Harassment Policy. Harassment is Open hours: Monday to Friday 10am-6pm
unwelcome conduct that is “offensive, humiliating or www.thechaplains.org.nz
intimidating to any other person and is either repeated
or of such significant nature that it has a detrimental Muslim Prayer Room
impact on the person, their performance or their work
This space hosts a separate area for female and
and study environment”. Any student who feels they
male worshippers and is available to University staff
are being harassed should approach the Proctor, or if
members and students.
a member of staff is involved, the Academic Head or
manager of the staff member. Location: Basement of Chemistry Building (301),
23 Symonds Street, City Campus.
The Proctor can provide advice in such matters and
support is available from a variety of support and Access is via the external staircase in the courtyard
advocacy services. opposite the Chemistry building. Please ensure
that you are enrolled in your courses before you
The Proctor
request access.
Email: proctor@auckland.ac.nz
www.auckland.ac.nz/proctor
Access cards
Chaplaincy and quiet spaces If you have a department card, your department can
activate your Prayer Space access for you. If you
on campus don’t, you can get one from AskAuckland Central.
Maclaurin Chapel
The Maclaurin Chapel is on the corner of Princes St
and Waterloo Quadrant. The hall is open Monday –
Friday, 9am-5pm for anyone to study or gather in
small groups, and the kitchen has free hot drinks and
a microwave. Our Chapel is a peaceful place for prayer
and reflection, with occasional services or meditation
during the week. Various groups and campus clubs
meet here in the evenings and for particular bookings.
Chaplains are available to meet with students and help
you connect with other groups and events.
23Life on campus
Welfare Office
AUSA’s Welfare Office helps AUSA members
experiencing financial difficulties. It provides grants
for food, optometry, textbooks and other hardship
Auckland University Students’ grants.
Association (AUSA) Contact:
AUSA is a voluntary student–run organisation Room G11, Old Choral Hall,
committed to representing and advocating for City Campus (use Alfred Street entrance)
students at the University of Auckland. It is free to Phone: +64 9 923 7377
join. Email: welfare@ausa.org.nz
www.ausa.org.nz/welfare
AUSA provides a wide range of services including
a Student Advice Hub, Welfare Office, Class
Representative system, the University’s lost property Sport and Recreation
service, a bookshop (ubiq), 1400 lockers for hire, Sport and Recreation provide a wide range of
Shadows (student bar), Parentspace, Womenspace, facilities and services to students, staff and
Radio 95bFM, Thursday Market Days, Delegates graduates.
Programme, a wide range of events, and Craccum, If you’re keen on sport you could get some friends
the University’s student magazine. together and sign up for one of the UNIM8S Social
Contact: Sports Leagues, or represent your faculty in one of
AUSA House, 4 Alfred Street 13 sports in the Interfaculty Sports Championship.
(opposite the General Library), City Campus. And if you’re competitive, you could even represent
Email: ausa@ausa.org.nz the University of Auckland in the National Tertiary
Sports Championship.
Student Advice Hub Recreation is also offered, with all memberships
AUSA offers all students access to a free and including access to a wide range of group fitness
confidential advocacy service, which is completely classes, weights and cardio equipment. Additional
independent from the University. The Student Advice programmes and services are also available such as
team can provide you with advice on academic, boxfit, self-defence, personalised programmes and
financial or personal issues. We ensure that you much more.
are treated fairly and with respect while you study.
Besides lending a sympathetic ear, we can offer
University Recreation Centre
advice about your rights, university procedures, and
City Campus
refer you to other services you might find helpful. We
Phone: +64 9 923 4788
aim to help improve the quality of student life at the
Email: universitysport@auckland.ac.nz
University of Auckland through advocacy, welfare,
Open: Monday to Thursday 6am-9.30pm
and advice.
Friday 6am-8.30pm
Contact: Saturday to Sunday 7am-6.30pm
Rooms G15, Old Choral Hall, City Campus
www.universitysport.auckland.ac.nz
(use Alfred Street entrance).
Email: cityhub@ausa.org.nz
www.ausa.org.nz/hub
24Student Space directly above the Common Room. C-Space has places
to sit, shower facilities, a kitchenette and toilet. It’s
Parent Space also the home of the Auckland University Pacific Island
A student parent is any student enrolled at the Students’ Association (AUPISA), a parallel organisation
University of Auckland that has children or is the to AUSA with its own executive committee, whose
primary caregiver of children under 16 years old. delegates sit on the AUSA exec as our Pacific Island
You may be studying full-time or part-time, be an Student Officers (PISO). You can usually find AUPISA
undergraduate or postgraduate student. Regardless and the PISOs in C-Space.
of your level of study, if you have/care for children
under 16 you are a student parent. Student parents Volunteering
are invited to use these spaces, with or without their Volunteer Hub gives you the opportunity to volunteer
children with them. for a wide variety of organisations and community
projects, as well as for various initiatives on campus.
Queerspace
www.auckland.ac.nz/volunteer
Queerspace is AUSA’s provided community space for
every student who identifies as queer. Queerspace is Student leadership
a great place to hang out, connect with other queer
A range of opportunities is available for students who
people on campus, and is a safe space away from
want to develop leadership skills and an increased self-
the normal din of study. Queerspace is managed by
understanding.
the AUSA Queer Rights Officer. Queerspace is also a
bookable space. www.auckland.ac.nz/leadership
Contact Tessa Naden at qro@ausa.org.nz for details.
Campus Store
Womenspace The Campus Store is proud to offer a wide range of
Womenspace is down the walkway from the Student University of Auckland branded apparel, merchandise
Health Services. The Womens Rights Officer’s Office and memorabilia. Keep an eye out for their annual
is the second door on the left in the Womenspace ‘Design a Tee’ student competition or ask in store for
hallway. We have oodles of pamphlets, free condoms, more information. Shop the range online or visit the
sanitary products, lollies and a long list of contacts store in the Student Quad, City Campus.
and community groups that we can refer you to if Campus Store
you’re in need of some more specialised assistance. 34 Princes Street, City Campus
And a hug if you need it. Open: Monday to Friday, 9.30am-4pm
Semester breaks and study period, 10am - 3pm
The Todd Foundation Centre for Students Phone: 09 923 4818
with Disabilities www.campusstore.auckland.ac.nz
Located in the Recreation Centre, at Quad level.
Access cards are arranged through the Disability Clubs and societies
Co-ordinators (disabilities@auckland.ac.nz). Services Joining a club is a great way to balance your academic
include computers, screen readers, text readers and career with something that takes you away from the
a scanner; specialised equipment such as CCTV; books. You could try something new, or continue with
University network and library catalogue access; an interest you have already.
individual and group study desks; coffee and tea-
making facilities; a rest room with bed and easy chair; There are more than 200 clubs and societies on
and a wheelchair-accessible toilet. campus, ranging from cultural associations from all
over the world, to clubs for hiking, canoeing, social
responsibility, photography, film and yoga.
O lagi Atea Moana (Culture Space/C-Space)
www.auckland.ac.nz/clubs
Located on level 4 of the Student Union building,
25City Campus facilities Kenneth Myers PL
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26Living in Auckland
Auckland is a great place to live and study, with the pulse of an urban lifestyle alongside
more tranquil settings of parks and beaches. With a population of approximately 1.4
million people, Auckland has a bustling centre with many activities, from international
concerts and sporting events, to cultural festivals and celebrations. Located between
two beautiful harbours (the Waitemata and the Manukau), there are dozens of beaches
to enjoy within minutes of the central city. Venture further afield and you can explore the
islands of the Hauraki Gulf or the wild west coast surf beaches. Whether you’re looking for
an outdoor adventure or a quiet morning coffee and browse in the local markets, there’s
always something to do in Auckland.
Transport Trains and buses
There are many ways to get around Auckland. You To get around Auckland’s city centre easily, there is a
can walk or cycle, or take ferries, buses, trains, taxis red CityLink bus that costs a maximum of $1.
or cars. If you want to get to some of the city’s central
suburbs like Parnell, Newmarket and Ponsonby, you
Ferries can take the green InnerLink bus. This bus travels
You can visit the following residential areas from in a loop around the central city (including the
the Downtown Auckland Ferry Building: Devonport, University) and costs a maximum of $2.50.
Birkenhead/Northcote Point, Bayswater, Stanley Bay, The orange OuterLink bus travels past the University
Halfmoon Bay, and Waiheke Island. and around the inner suburbs of Auckland City (e.g.,
You can also take ferries to visit beautiful, Epsom, Mt Eden, St Lukes).
uninhabited islands in the Hauraki Gulf such as The Inner and OuterLink bus service runs on such a
Rangitoto, Rotoroa and Tiritiri Matangi. frequent basis that timetables are not required.
For fares and timetable information, visit If you live elsewhere in the city, you can catch either
www.fullers.co.nz a bus or train to your destination.
27Full-time tertiary students are eligible to receive up
For information about great things to do in
to a 40% discount on travel when using an AT HOP
Auckland, visit:
card. You will need an AT sticker for your student
www.aucklandnz.com/visit
ID card which you can collect from AskAuckland
www.aucklandcouncil.govt.nz
Central.
Download the AT Mobile app to help you plan your For information on living in Auckland, visit:
journeys. www.auckland.ac.nz/is-living-nz
www.at.govt.nz/bus-train-ferry
Cars Cost of living
Carparks within Auckland’s Central Business District Below are some of the costs you can expect to pay
(CBD) are expensive, costing from $10-20 per day. on a weekly basis, per person, per week, living in
University parking is available underneath the Owen rented accommodation in Auckland. Please note that
G Glenn building, 12 Grafton Road. these costs are approximate, as at 1 August 2019.
All prices are quoted in NZD.
www.auckland.ac.nz/parking
The necessities per week in NZ$
Accommodation (per bedroom – including remainder of the house/flat/ 195-360
apartment shared between flatmates)
(For private studio, rent would start at $360 per week)
Power (and maybe gas) 23
Based on a 1/3rd share of a three bedroom apartment, with an average monthly
power account of $260. Note this is averaged on higher use in winter, lower in
summer
Phone and internet 10
Based on a 1/3rd share of a 3 bedroom apartment, with internet access (30GB)
Mobile phone 8
Calls, text and data
Insurance 8
Based on insuring household items
Food 120
Food, drink, cleaning items, shared or bought separately in a three-bedroom flat
Total $361-$526
The non-essentials per week in NZ$
Transport 35 cash (13.30 with
One zone return, 5 days per week student discount)
Entertainment 55
Dinner out/movie/sports event per week.
Remember to also take into account the cost of buying text books, clothing, medicine, beauty
products and going on holidays. To compare with the cost of items in your own country, you can
convert these prices on www.xe.com
28You can also read
