International Student Handbook - RTO # 45654| CRICOS # 03884A - Barista Course Adelaide

International Student Handbook - RTO # 45654| CRICOS # 03884A - Barista Course Adelaide
Student Handbook
     V1.2 | National Training College
     RTO # 45654| CRICOS # 03884A
International Student Handbook - RTO # 45654| CRICOS # 03884A - Barista Course Adelaide
WELCOME NOTE                                               3        International Student Code of Conduct      36

Directory                                                  4        The ESOS Framework                         36

 Application Step by Step Process                          5        Privacy Policy                             37

Essential Checklist Before Leaving                         6        Welfare and Accommodation Policy           37

On Arrival Essential Checklist                             7        RPL and Course Credit Policy               37

PRE - ARRIVAL                                              8        Transfer Between Providers Policy          37

Preparing Yourself                                         9        Academic Policies and Procedures           38

Introduction to Australia                                  10       Complaints and Grievances                  38

Welcome to Adelaide                                        11       International Student Visa Conditions      38
                                                                        Academic Progress
National Training College                                  12
                                                                        Attendance Monitoring
Training Products                                          13
                                                                        Current Address Details
Campus Map                                                 14
                                                                    Student Deferment, Suspension or
Arranging Visas                                            15       Cancellation Policy                        38
Arranging Travel                                           16
                                                                    Refund and Cancellation Policy             39
Travel Documents                                           17
                                                                    Fees and International Student Agreement   40
Preparing to Come to Australia                             18
                                                                    Student Support Services                   41
Other Items You Might Need                                 20
                                                                    Quick Guide to Key Personnel               42
Getting from the Airport                                   21
                                                                    Student Survival Page                      43
Keeping Contact & Accessing Money                          22
                                                                    INTERACT WITH US                           44
Entering Australia                                         23

SETTLING - IN                                              24
Living in Australia                                        25
How Much Do Things Cost?                                   28
Working in Australia                                       30
Safety in Australia                                        32

STUDYING AT NTC                                            34
Where to Begin                                             35
What to Do                                                 36
International Student Orientation                          36

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WELCOME TO National Training College

  Welcome to National Training College. You                            adapt in your new environment. You will have
  are about to embark on a new journey where                           sufficient information on available services and
  exciting, new opportunities await. As you pur-                       guidance on student visas, the Australian cul-
  sue your studies, you will meet many people                          ture, and the many facilities accessible to you.
  from various cultures, appreciate their ways of
  life, and have the opportunity to foster life-
  long relationships. I hope you enjoy and make
  the most of this wonderful opportunity.
  National Training College gives you the assur-                       SIMON THORPE
  ance of expert assistance on any concerns you                        CEO - National Training College
  may have. There are student support and aca-
  demic skills advisers, you can engage with on
  each campus. They have the expertise to help
  you achieve your academic goals.

  The National Training College Student Hand-
  book contains information to gear you as you

  CRICOS 03884A RTO 45654 | National Training College | International Student Handbook v1.2 | Jul 2020 |              3
National Training College Office Hours                           The aim of this handbook is to help you
 Monday through Sundays
                                                                  with your preparations to leave home and
 8:00 AM to 8:00 PM
                                                                  come and study at National Training College
                                                                  in Australia.
 Office Address: 2/ 45 Grenfell Street,                           You can also find a lot of useful information
 Adelaide, SA, 5000                                               on the National Training College website:
 Phone number: (08) 8317 5113
 Email address:
                                                                  How can your International                    Student                         Adviser help you?
                                                                  •    General international student enquiries
                                                                  •    Accommodation advice
                                                                  •    General student information
                                                                  •    Orientation program
                                                                  •    Social events

                                                                      Emergency Telephone Numbers
                                                                                       Police, Fire, Ambulance
                                                                                       Police Assistance Line: 131 444
                                                                                       Police, Fire, Ambulance in an
                                                                                       Emergency: 000
                                                                                       Crime Stoppers: 1800 333 000

                                                                                       Department of Home Affairs

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                                                  Application Process
    Step 1                             Student Enquiry and application
    Step 2
                                       National Training College provides :
                                          •      International Student Enrolment Form
                                          •      International Student Agreement
                                          •      Pre-enrolment Assessment Form

    Step 3                             Student Acceptance

                                       National Training College issues
                                          •      Electronic Confirmation of Enrolment (eCoE)
    Step 4
                                          •      Schedule Health Insurance

    Step 5                             Student Finalises Visa Conditions (w/DOHA)

    Step 6                             Student Makes Travel and Accommodation Arrangements

                                       Student Arrival
    Step 7
                                          •      Greeted at airport by International Student Officer
                                       International Student Orientation
    Step 8
                                          •      Registration and ID Cards
                                       Student registers for OSHC
    Step 9
                                          •      Sets up bank account and mobile phone

    Step 10                            Classes begin!

 CRICOS 03884A RTO 45654 | National Training College | International Student Handbook v1.2 | Jul 2020 |   5


      Apply for passport and arrange student visa

      Make contact with National Training College

      Arrange for immunisations and medications from my doctor

      Apply for a credit card and/or arrange sufficient funds

      Confirm overseas access to your funds with your bank

      Make travel arrangements and arrange travel insurance

      Advise National Training College of travel details

      Arrange accommodation and transport from airport and accommodation

      Arrange some Australian currency for your arrival/first few days (for taxis, trains, trams, phone
      calls, etc.)

      Pack bags being sure to include the following:
      Name and contact details of an institution representative
      letter of offer from National Training College a copy of your Confirmation of Enrolment (CoE)
      receipts of payment for tuition fee and Overseas Student Health Cover (if applicable)
      original or certified copies of your academic transcripts and certificates will be needed if you
      have a conditional offer, an offer for credit/advanced standing or you would like to apply for
      credit/advanced standing for previous study
      other formal identification (e.g. international drivers licence/drivers licence from your home
      country, certified copy of your birth certificate (English translation), citizenship certificates,
      country ID card
      final medical and dental check up report - bring all documentation and written medical advice
      relating to any existing medical condition
      references from landlords if you have rented or leased housing before
      Travel insurance policy
      Note: Make sure to leave originals or copies of these documents safely with family in my
      home country in case of loss

      Take some time to prepare yourself emotionally for all the changes, new places, people and
      experiences that you will encounter very soon

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    Call home to let family and friends know I arrived safely
    Settle into accommodation or start searching for permanent accommodation
    Contact National Training College
    Purchase household items and food
    Attend international student orientation
    Get student ID card and advise health insurance company of address & get card
    Open an Australian bank account
    Start classes
    Apply for tax file number (TFN) if seeking part-time work

    Get involved in student life and associations (e.g. music, sporting and cultural clubs)

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Whilst living in a new country opens various                            •   Adjusting to a new environment including the
opportunities and exciting, new experiences for                             number of people you see everyday.
you, this also means leaving the places you are                         In addition to losing their self-confidence, some
accustomed to, your family, and your closest                            people withdraw from their new environment
friends. Given that getting emotional and feeling                       when faced with these big changes. It is
home-sick are common, mental preparation is a                           important to not hesitate and be brave to ask
vital stage in transitioning and adapting to the                        questions and seek help from the right people
                                                                        when you need it. This may even help you
various changes you will experience in this journey.
                                                                        succeed and be your best as a student.
The main changes you are about to experience                            National Training College’s student support
when leaving home are:                                                  adivisors are experts in the field and can provide
   •   Extended periods of being without your                           you           private            help         and
       family and closest friends.                                      support on academic and welfare concerns.

   •   Familiarity and usage of the Australian
       English in both the academia and various
       social settings.
   •   Differences in approach related to learning
       and teaching.
   •   Getting used to living on your own or sharing
   •   Engaging with people from different religions,
       social customs, and values.

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   10 reasons to study in Australia
   Did you know Australia has the third highest number of international students in the world behind
   only the United Kingdom and the United States despite having a population of only 23 million? This
   isn’t surprising when you consider Australia has seven of the top 100 universities in the world! In fact,
   with over 22,000 courses across 1,100 institutions, Australia sits above the likes of Germany, the
   Netherlands and Japan, ranking eighth in the Universitas 2012 U21 Ranking of National Higher
   Education Systems.
   These are strong academic credentials, but our institutions are just as highly rated as the cities that
   house them around the country. Australia has five of the 30 best cities in the world for students based
   on student mix, affordability, quality of life, and employer activity – all important elements for
   students when choosing the best study destination. And with more than A$200 million provided by
   the Australian Government each year in international scholarships, we’re making it easier for you to
   come and experience the difference an Australian education can make to your future career
   Do you have a specific study area of interest? There is every chance Australia has you covered, with at
   least one Australian university in the top 50 worldwide across the study areas of Natural Sciences &
   Mathematics, Life & Agricultural Sciences, Clinical Medicine & Pharmacy, and Physics.
   Given this impressive education pedigree, it’s not surprising there are now more than 2.5 million
   former international students who have gone on to make a difference after studying in Australia.
   Some of these students are among the world’s finest minds. In fact, Australia has produced 15 Nobel
   prize laureates and every day over 1 billion people around the world rely on Australian discoveries and
   innovations – including penicillin, IVF, ultrasound, Wi-Fi, the Bionic Ear, cervical cancer vaccine and
   Black Box Flight Recorders – to make their lives, and the lives of others, better. Why wouldn’t you
   want to study with some of the best minds in the world?
   (Taken from: Austrade (Australian Trade and Investment Commission)

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   Originally founded in 1836, the windy city of Adelaide is the capital city of the state of South Australia.
   Home to many local government and financial institutions, Adelaide can be found on the Adelaide
   Plain north of the Fluerie Peninsula, between the Gulf St Vincent in the west and the Mount Lofty
   Ranges in the east. As the fifth-most populous city in Australia, Adelaide is known far and wide for its
   many festivals and sporting events together with its scenic hills and coastlines.
   For most visitors coming to visit the country, Adelaide is a popular tourist destination due to its
   excellent food and wine selections as well as its bustling bar scene and world-class events. As the
   cultural and commercial centre of South Australia, the city is also renowned for its arts in addition to
   its sprawling shopping malls and glorious heritage arcades.
   Featuring a hot-summer Mediterranean climate, Adelaide’s weather is generally characterised by hot
   and dry summers, mild winters, and moderate rainfall. If you enjoy attending festivals and engaging in
   fun, outdoor activities, the best time to visit the city is between February to late March. During this
   time, you can check out the Adelaide Fringe Festival which is one of the world’s largest annual arts
   festival that celebrates all forms of the artistic spectrum ranging from music, painting, sculpture,
   comedy, and dance.

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   National Training College is a reputable and legitimate registered training organisations which provide quality and
   authentic short courses across a wide range of desirable vocations to international students. Out college aims to empower
   learners to become capable and equipped professionals, with the relevant skills needed in the workplace, through
   designing and implementing innovative delivery methods that meet the changing needs and demands of today’s current
   industry and consumers.

   National Training College is one of Australia’s leading RTO and the preferred choice in the international community for
   those wanting to study and increase their employability in the fields of health care, building and construction, and
   tourism, travel and hospitality. Our aim is to positively contribute to the industry by raising the bar for training through
   the provision of inclusive, culturally sensitive, and practical training programs that lead to critical and creative thinking,
   authentic learning, and real workplace outcomes for all learners.

   Organisational Values:

   Professionalism: National Training College has a commitment to pursuing professionalism, personal integrity, honesty, as
   well as open and transparent communication at all times. National Training College takes responsibility and accountability
   for all behaviours and actions in the organisation.

   Community: National Training College works as an integral part of the community and is therefore committed to working
   and collaborating with service providers, employers, clients and members of the public that may have a vested interest in
   the development of quality services for the people in the general community.

   Empowerment, development of social capital and teamwork: Empowerment, development of social capital, and
   teamwork are values that are critical for National Training College in order to build and sustain ongoing relationships with
   stakeholders and provide an environment for innovation and creativity to all its employee, clients, and stakeholders.

   Leadership: National Training College encourages leadership amongst its employees, clients, and stakeholders. The
   organisation is committed to continuous improvement and integrity as a training provider by delivering consistent high-
   quality products and services to its students.

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CPR Certification Course                                                 NTC Manual Handling Course
HLTAID001 Provide cardiopulmonary resuscitation (Release 5)              HLTWHS005 - Conduct manual tasks safely (Release 1)

Provide First Aid                                                        NTC Barista Course
                                                                         SITHFAB005 Prepare and serve espresso coffee (Release 1)
NTC Certification Course
                                                                         SITXFSA001 - Use hygienic practices for food safety (Release 1)
HLTAID001 Provide cardiopulmonary resuscitation (Release 5)
HLTAID002 Provide basic emergency life support (Release 4)
HLTAID003 Provide first aid (Release 6)

Emergency first aid response in an
education and care setting
HLTAID001 Provide cardiopulmonary resuscitation (Release 5)
HLTAID002 Provide basic emergency life support (Release 4)
HLTAID003 Provide first aid (Release 6)
HLTAID004 Provide an emergency first aid response in an
education and care setting (Release 5)

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Campus maps
Check out the following link to view the campus maps:
   CAMPUS ADDRESS: 45 Grenfell Street, Adelaide, SA, 5000

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Arranging Visas
Most international students wanting to study in Australia require a student visa. Some other visa holders are
also eligible to study as international students in Australia. Many students apply for a visa themselves on-line or
via the Australian Diplomatic Mission in their country. The visa application process can be complicated and for
students from select countries it may be better to submit an application with the assistance of an accredited
agent due to their familiarity and experience in the field. You should check with the education provider in
Australia for their accredited agents in your country. In order to apply for a student visa you will need a valid
passport, an electronic Confirmation of Enrolment (eCoE) and any other documentation required by the
Australian diplomatic post with which you lodge your application. For example, if you are under 18 you must
have a completed CAAW form to ensure your accommodation and welfare is approved by your education
provider. You must ensure to allow enough time for processing between lodging your application and the start
of your academic program, as it can be a lengthy process depending on your country of origin.

Department of Home Affairs (DOHA)
The purpose of the Department of Home Affairs (DOHA) is to 'enrich Australia through the well managed entry
and settlement of people'.
DOHA has managed the arrival and settlement in Australia of nearly seven million migrants from 200 countries,
including more than 700,000 refugees under the Humanitarian Program, since its establishment in 1945.
Migration Agents
A migration agent can assist you in submitting your visa application and communicate with DOHA on your
behalf, but please note that you do not need to use a migration agent to lodge any kind of visa application.

Education Agents
Education agents promote various Australian education programs and institutions internationally and are a
good way for students to apply to study in Australia. Agents are experienced in making international student
applications and applying for visas. Most speak both English and the local language so this makes the
application process a lot simpler and generally hassle free for students and parents. Most do not charge for
their service as they collect a commission from the institution you choose to attend. However, some agents do
charge small amounts or offer additional services for which they charge. You can check with your Australian
education provider for contact details of agents they recommend.
Please Note: Although able to assist in completing education and visa applications, Education Agents are NOT
licensed to provide migration advice.

Visa Conditions
If you are granted a visa, you must abide by its conditions. Failure to comply with these conditions could result
in the cancellation of your visa. These conditions include (but are not limited to):
•      Complete the course within the duration specified in the CoE
•      Maintain satisfactory academic progress
•      Maintain approved Overseas Student Health Cover (OSHC) while in Australia
•      Remain with the principal education provider for 6 calendar months, unless issued a letter of release
       from the provider to attend another institution
•      Notify your training provider of your Australian address and any subsequent changes of address within 7

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You will need to make your own travel arrangements to Australia. Please try to arrive at least 1-2 weeks
before the start of International Student Orientation to allow enough time for settling-in, adjusting to
the climate and overcoming jet-lag.
You should fly into Adelaide International Airport which is the closest international airport to the city.
Visit the Airport website at
Adelaide International Airport is located at 1 James Schofield Dr Adelaide Airport SA 5950
Please inform National training College of your travel arrangements so that we can assist you with a
pick up service or our representative can welcome you and pick you up.

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     Valid passport with Student Visa

     Offer of a place / admission letter from National Training College

     Confirmation of Enrolment (CoE) issued by National Training College

     Receipts of payments (e.g. tuition fees, OSHC, bank statements etc.)

     Insurance policies

     Original or certified copies of your academic transcripts and qualifications

     Other personal identification documents, e.g. birth certificate, ID card, driver’s license

     Medical records and/or prescriptions

     CAAW if you are under 18 years of age.

If you are travelling with your family you will need to include their documents as well. Keep all
documents in your carry-on luggage. In case you lose the originals, make copies that can be left behind
with family and sent to you.

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Australia’s variable climate, marked by four different seasons,     Winter (June to August)
makes it important to pack the right clothes.                       Winter is the coldest season. Temperature falls to 6 degrees
Summer (December to February)                                       Celsius and ranges from that point to 18 degrees Celsius
                                                                    during the day. At night, it could drop to near zero in various
Summer is the hottest season of the year. Temperature varies        areas, with Melbourne and Canberra likely to be the coldest
from 14 to 30 degrees but can get well over 35 degrees,             places. Daylight is also at its shortest at approximately 10
especially in February. Summer has the longest course of            hours. For this season, pack:
daylight at 14 to 15 hours in a day, and the sun can be at its
harshest during this time. For this season, pack:                   •      Thick, waterproof coats
                                                                    •      Thick jumpers
•     Light, cotton shirts                                          •      Warm trousers or jeans
•     Short pants and casual trousers                               •      Waterproof shoes
•     sandals and water proof shoes.                                •      Scarves, gloves, umbrella and
•      Sunscreen with at least 30+ Sun Protector Factor (SPF)
      for protection against UV rays and skin cancer.               Spring (September to November)

Autumn (March to May)                                               Spring is mild but is usually marked by wind, rain and cyclones
                                                                    in the latter part, hence the wettest season of the year.
Autumn is mellow and cool, with temperature varying from            Temperature ranges between 10 to 22 degrees Celsius with
11 to 20 degrees Celsius. The duration of daylight is also          12 to 14 hours of daylight on average. For this season, pack:
considerably shorter at 10 to 13 hours. For this season, pack:
                                                                    •      T-shirts and light jumpers
•      Light jumpers and jackets                                    •      Waterproof jackets
•      jeans                                                        •      Light, casual trousers and jeans
•      waterproof shoes                                             •      Waterproof shoes

 Bring original copies of your academic transcripts and proof of previous study with you as they may be required when
 applying for Recognition of Learning or for Credit Transfer.

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Daylight Saving Time (excluding Queensland)
       Most Australian states follow what is called the Daylight Saving Time. Daylight Saving Time begins at 2AM on
       the first Sunday in October, when clocks move forward one hour, and ends at 2AM on the first Sunday in April,
       when clocks are wound back one hour.

MORE TIPS ON PACKING:                                                  home country, which may be useful during cultural events
                                                                       and may help you cope with homesickness.
• It's important to pack the clothes according to the range of
  temperature in various cities. Queensland, for example,           On your Flight
  has a higher range of temperature than Sydney,
  Melbourne and Canberra.                                           • Before landing in Australia passengers are given an
                                                                      Incoming Passenger Card to fill in. This is a legal document.
• offers valuable information about the                You must tick YES if you are carrying any food, plant
  weather in each Australian city. It is prudent to check this        material including wooden souvenirs, or animal products.
  website for awareness.                                              This includes fruit given to you during your flight.

• Pack your luggage according to the limits and guidelines          • If you have items you don’t wish to declare, you can
  set by international airlines (20kgs, for most airlines),           dispose of them in quarantine bins in the airport terminal.
  including relevant information in the Australian Quarantine
  information in this guide.                                        • Don’t be afraid to ask airline staff if you have any
                                                                      questions. If you are carrying more than AU$10,000 in
• Casual clothing is a staple among students when coming to           cash, you must also declare this on your Incoming
  class. However, work placement in the course is likely to           Passenger Card.
  require wearing a uniform or smart business clothes (i.e.
  uniform for Nursing students; trousers, shirts and ties for       • It is strongly recommended however, that you do not carry
  Business and Education students)                                    large sums of cash but arrange for an electronic transfer of
                                                                      funds into your Australian bank account once it has been
• Students intending to apply for a part-time job may need            opened.
  to bring smart business outfit appropriate for job

• You may also bring some traditional clothes from your

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     Most of these items can also be purchased in Australia
                 alarm clock                                                      scientific or graphics calculator

                 bath towels, bed sheets, pillow cases                            Camera

                 dictionary (bilingual)                                           micro recorder for lectures

                 small sewing kit                                                 spare spectacles or contact lenses

                 music CDs or iPod                                                your optical prescription

                 sporting equipment                                               photos of friends and family

                 toiletries                                                       swimming costume

                 umbrella                                                         small gifts from home

    The standard voltage for electrical items in Australia is 240V.
    Electric plugs have three flat pins one of which is an

    earth pin. You may need to buy an adaptor or have the plugs
    changed when you arrive.

    Note: In the picture, the red dot indicates that the switch is
    on and power is flowing through that socket.

    Bringing your Computer

    Bringing a PC or laptop into Australia may be a little more complicated.

    Items owned and used for more than 12 months prior to arrival are allowed in tax-free. Proof of the date of purchase
    and purchase price may be required. Computers which are less than 12 months old and over AU$400 may attract
    Goods and Services tax (GST) at a rate of 10%. Consideration is given as to whether or not you intend to export the
    computer at the conclusion of your studies.

    To satisfy the Customs Officer that you will be taking the computer out of Australia you should bring along a statutory
    declaration (a written declaration witnessed by the certifying authority in your country) stating that the computer is
    for use during your studies in Australia, and that you intend to take it back with you when you complete your studies.
    You may be required to give an undertaking under Section 162 to this effect and provide a cash security to Australia
    Customs upon arrival.

    Mobile Phones & Laptops

    If you are considering bringing a mobile phone, laptop, or any communication devices we suggest that you visit the
    Australian Communications and Media Authority before making any purchases. Some students
    have brought in their own laptops with internal modems only to discover that they were unable to use their modem
    in Australia. Any external or built-in modems must be Australian Approved in order to function in Australia.

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Adelaide Airport, the airport of Adelaide (ADL), is
located on 5.7 km distance from the city centre. From
the airport you can be in the city centre of Adelaide
within 12-18 minutes by public transport, shuttle bus,
Uber or the taxi.

From the airport of Adelaide there are 2 buses running
to the centre of Adelaide, Glenelg and West Beach. The
buses depart from bus stop 10 Airport Road – South
East Side (near LOT 50 Sir Donald Bradman Drive at
Adelaide Airport). You can buy your ticket from the bus
driver. It is also possible to purchase a Metrocard. The
costs are AU$5 / € 3,50. With the travel credit you can
add on the card, you can travel at reduced rates. Check
the website of Adelaide Airport for the real time
departure times.

The Airport City Shuttle, along with the Northern Flyer,
is a shuttle service that brings you from door-to-door
from Adelaide Airport to several hotels and businesses
in Adelaide. The shuttles operate 7 days a week,
approximately every 30 minutes.

If you will be picked up from the airport, the driver will
be waiting for you at the Ride Share Pickup area. As
soon as you walk out of the terminal and follow the
signs Ride Share Pickup area, you will find your driver at
the Ride Share Pickup area, located opposite the square
and left of the parking garage. The taxi stand can be
found on the left, within walking distance from the

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Before you leave home, you should provide your family and friends, and your education provider in Australia, with details of
your flights to Australia and where you will be staying when you arrive. (Do not change these details without informing
them.) Once you have arrived in Australia, you should then let your family and friends know that you have arrived safely. It is
important to ALWAYS let someone know where you are and how to contact you by phone or by post.

You may contact National Training College through:

                Address: Lvl 2/45 Grenfell Street, Adelaide, SA, 5000
                Phone: (08) 8317 5113

 You should read this section carefully, and discuss the             have not brought some with you, you will need to do so as
 issues raised in this section with the bank or financial            soon as possible after arrival. You can do this at the airport.
 institution in your home country before you leave. All              Once you have arrived in Sydney, you can also change
 banks operate differently and you should be aware of all            money at any bank or at currency exchanges at Travelex,
 fees, charges, ease of access to your funds, and safety of          Travel Money Oz or American Express.
 the way in which you will access those funds.
                                                                     Electronic Transfer
 How Much to Bring
                                                                     You can transfer money into Australia by electronic
 You will need to make sure you have enough funds to                 telegraph or telegraphic transfer at any time. This is a fast
 support you when you first arrive. It is recommended that           option and will take approximately 48 hours, but the bank
 you have approximately AU$1500 to AU$2000 available for             will charge a fee on every transaction.
 the first two to three weeks to pay for temporary
 accommodation and transport. You should bring most of               ATMs
 this money as either Traveller’s Cheques or on an
                                                                     Automatic Teller Machines are located everywhere
 international credit card. Traveller’s cheques can be cashed
                                                                     (including at the airport) and you can immediately
 at any bank or currency exchange in Australia.
                                                                     withdraw cash from your overseas bank account at ATMs
                                                                     displaying the Cirrus Logo (if your ATM card has
 Please note that it is not safe to bring large sums of money
                                                                     international access). Check this with your financial
 with you! Lost credit cards or traveller’s cheques can be
 replaced, but very few travel insurance companies will              institution before leaving home.
 replace lost or stolen cash. Do not ask someone you have
                                                                     Credit Cards
 just met to handle your cash for you or to take your cash to
 make payments for you. Not even someone who may                     All major international credit cards are accepted in
 indicate they are studying at the same education                    Australia but you must remember that repayments to
 institution.                                                        many of these cards can only be made in the country
                                                                     where they were issued. Do not rely on being able to get a
 Currency Exchange                                                   credit card once you arrive in Australia because this is very
                                                                     difficult due to credit and identification laws.
 Only Australian currency can be used in Australia. If you

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Australian Customs Service                                          Items you do not intend to declare must be disposed of
                                                                    in designated quarantine bins in the airport terminal.
The Australian Customs Service is responsible for the
management of the Australian borders. Customs works                 It’s important to remember that negligence in these
closely with the following government and international             strict laws can lead to a fine or, in graver instances, can
agencies to ensure the border's security and integrity:             warrant jail time.

    1. the Australian Federal Police                                Mail or Parcels From Home
    2. the Australian Quarantine and Inspection Service             Parcels and mail sent by family and friends from home
       (AQIS)                                                       are also subject to Australia's quarantine and customs
     the Department of Home Affairs (DOHA), and                   laws.
     the Department of Defence, responsible for the
                                                                    Entry points across Australia, such as international mail
       detection and determent of unlawfully
                                                                    centres, airports and seaports are manned by AQIS
       transported goods and people across borders.
                                                                    Quarantine officers. They are equipped with X-ray
Visit for more                          machines and have detector dogs strictly screening
information on this.                                                goods and mail, which may contain items that are of
                                                                    quarantine risk. Always remember to provide authentic
Unaccompanied goods                                                 and sufficient details about these goods, and inform
Australia imposes different duty/tax concessions on                 relatives from home on the implications of Australia’s
unaccompanied goods from those you bring with you.                  quarantine laws to avoid legal sanctions of up to
Duty or tax concessions may be may be charged on                    AUD$60,000 and 10 years imprisonment should the
these goods, including those goods posted to Australia,
                                                                    requirements be neglected.
with exceptions if the goods were purchased and used
for at least 12 months.                                             The AQIS website offers additional information about
                                                                    these quarantine requirements and are accessible in a
Additional helpful information are available on
                                                                    number of

Australian Quarantine Inspection Service
Any kind of food, or plant and animal products in your                 Protecting Australia’s Fauna and Flora
luggage, which may be of quarantine concern, must be                   Australia’s rich and distinct natural environment
declared by ticking “YES” the relevant section on your                 and its productive agricultural industries are under
Incoming Passenger Card. These items could host pests                  the protection of the Australian Quarantine
and diseases and must be inspected by a quarantine                     Inspection Services.       AQIS strictly inspects
officer. These items are returned to you in most cases,                international passengers and their luggage, cargo,
except when the items are identified as potential risks                mail, animals and plants or their products with x-
and must then be subjected to treatment. Additionally,                 ray machines and detector dogs for prohibited
you may incur treatment costs and postage to have                      items or items of quarantine concerns.
these items returned to you. Please note, however, that
items identified as prohibited are automatically seized
and destroyed by AQIS.

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Australian social culture                                           local call is untimed and would usually cost you 50
                                                                    cents. Calling mobile phones and STD (Australia’s
It is important to learn the habits and customs of
other people as Australia is a diverse nation                       term for long distance calls) are timed and will be
populated by people with varying cultures.                          charged per minute. You can also make reverse-
Learning the habits and customs in other cultures                   charge and third-party-charge calls with public
will make it easier to understand other people as                   phones so you do not have to worry. You can pay
you are aware that they may express their feelings
                                                                    for calls using various methods as most public
differently from those in your own country.
                                                                    phones would accept coins, pre-paid phone cards
Always remember that the easiest way to make                        and sometimes credit cards.
friends and approach other people is to be able to
accept and respect their customs and traditions. It                 International phone cards are valued at AUD$5,
is also equally as important however, that you are                  AUD$10, AUD$20 and AUD$50. Phone cards are
able to practice and uphold your own customs and                    available in most shops at the airport,
be proud of them.
                                                                    supermarkets and suburban newsagents.
You can find out more information about the
Australian Social Customs at:                     Mail services

Keep in touch                                                       You can find post offices in most shopping centres
                                                                    and in the main shopping streets. Post office
                                                                    services would include telegrams, faxes, letters,
Public telephones are made available at locations                   parcels, money orders (similar to cheques) and bill
such as the airport, shopping centres, railway                      paying services that allow you to pay your bills. A
stations, road sides and other public centres. A                    standard letter would usually cost you 70 cents.

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Need help in calling home?                                       Most students on a budget would usually get the
   You can make international calls using any                       pre-paid connection. Pre-paid connection plans
   telephone in Australia including the use of public               are advantageous if you do not want to be faced
   phones.                                                          with an unexpectedly high phone bill and this
                                                                    does not lock you into a contract.
   To make an international call you can follow the
   steps below:                                                     You can visit
                                                                    mobilephones to compare phones service
       1. Dial the international access code (0011).
       2. Dial your country code.
                                                                    Before signing any mobile phone contract or plan
           *If you do not know or are unsure of your
                                                                    make sure to check all the terms and conditions
            home country code, you can dial (1225)
                                                                    and that you fully understand how much your
            for more information.
                                                                    plan is going to cost.
       3. Dial the area code of your home city.
                                                                    To gain access to the internet, most students
           *Do not dial the “0” on the beginning of the             apply to have their own broadband, cable or
            code.                                                   wireless internet connection. For more
       4. Dial your home telephone number.                          information about internet service provider
                                                                    comparisons you can visit the website
   Mobile phones, laptop and internet                               Before signing an internet connection contract or
   Global roaming is supported in Australia so                      plan, make sure to check all the terms and
   you can bring your mobile phones even if they                    conditions for the plan and that you fully
   are locally connected to your home country.                      understand how much your plan is going to cost
   Before leaving for Australia be sure to check                    as well as the additional charges that may apply if
   with your provider that your SIM card is not                     you exceed your data limit.
   blocked from international use.

   For laptops who have internal modems you
   may visit the Australian Communications and
   Media Authority website at for more information as
   not all of them are supported by Australian
   networks. The reason for this being that the
   bandwidth in Australia ranges only from 900
   to 1800 GSM.

   When you arrive in Australia most providers
   will give you the option to use a pre-paid
   system or to go onto a contract for your phone
   connections. You can ask suggestions from
   your fellow students on what phone and

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Public transport
The costs and modes of public transport will vary
between the different Australian states. To know
more about them, check the following websites:

   •   South Australia (https://

   •   New South Wales (

   •   Queensland (

   •   Victoria (

   •   ACT (

Student travel concessions are given to students
but most international students are not eligible
for this. Find out if you will be eligible for one at:

   •   New South Wales (

   •   Queensland (

   •   Victoria (

   •   ACT (

Living expenses
An amount of approximately AUD$20,000 would
usually be required for a single international
student to pay for living expenses on a yearly
basis. Expenses allocated for tuition fees, learning
resources, expenses associated with having a car
and social activities such as social gatherings or
attending tours is not included in the estimated
cost. The estimated amount of money is not
standard as expenses would still depend on the
location, lifestyle and living preferences of the
student but most are able to live alright within the
estimated amount of money.
As a tip, it is very important that you be able to
budget your money realistically and never
overspend on things that you do not really need.
Conserve as much money as you can and
remember to allocate a 5% increase for your living

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Food and other costs                                                Shopping
The normal cost for fast foods such as McDonald’s,                  When shopping for an expensive appliance be sure
KFC and Hungry Jacks would usually amount to a                      to check around and compare retailers first as you
range of AUD$10 to AUD&15 per meal. A normal                        may find a cheaper alternative or you might even
                                                                    find a discounted one. Be sure to check the tags,
trim for haircuts on the other hand would usually
                                                                    labels and signs thoroughly as aside from finding
cost AUD$15 to AUD$60 for men and AUD$50 to                         affordable products it is also very important to
AUD$80 for women.                                                   consider the product quality.
                                                                    Opening hours for department stores are:
                                                                        •   Monday - Wednesday (9:00am to 5:00pm)
There are a number of department stores in
                                                                        •   Thursday and Friday (9:00am to 9:00pm)
Australia that publish online catalogues for a range
of items and their prices. You can check out the                        •   Saturday (9:00am to 5:00pm)
online catalogues below to give you an idea of                          •   Sunday (10:00am to 4:00pm)
clothing prices.

   •   Myer (
                                                                    Medications and personal items such as make-up
   •   Target (                                   and aftershaves are available in pharmacies. You
   •   Big W (                                      can also ask advice from resident pharmacists if
                                                                    you are having trouble with everyday medication
   •   Kmart (                                     choices.

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Other shops                                                             •   Gumtree (

Convenience stores and other smaller shops can be                       •   Trading Post (
easily located in all suburbs. Convenience stores                       •   Opportunity Shops (
would usually charge extra for purchased goods
compared to other shops but their trade hours are                   Markets
longer so they are very useful for late night
                                                                    If you like shopping for produce the market is a
purchases.                                                          good place to find affordable fruits, vegetables,
                                                                    dairy and meat. You may also find that some fruits
Laundry                                                             and vegetables are on sale when they are in
Coin-operated washing machines are available in
                                                                    Check out the prices of different items at:
launderettes if you do not want to buy or there are
no washers or dryers where you live. Find a                             •   Aldi (
launderette near you at                          •   Coles (
                                                                        •   Woolworths (
                                                                    Australian prices are often very competitive so be
When moving to your new living accommodation in                     sure to shop around and check out other stores to
Australia you may find that you might need to                       get the best prices available. If you feel that you
arrange your own furniture and utensils. IKEA and                   terribly miss your home country you can check out
Harvey Norman are just some of the large trading                    various specialty stores that are available near
stores that you can buy affordable furniture from.                  your location. Often times you will find a variety of
You can also check out second-hand furniture                        grocery stores, such as Asian and Indian, around.

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The moment that you have been approved for a student                Careers Advisers can help and assist you to prepare and
visa, you have also been granted rights to work in                  practice for resume, cover letter and interview
Australia. Although work permit has already been                    preparations and job search.
included in the granting of your student visa,                      Employment
commencement of work can only start until your course
                                                                    14 hours of work in a week is the recommended
start date has passed.                                              number of work hours for students who want to work
                                                                    while studying. You may ask assistance from Careers
40 hours in a fortnight is the maximum number of hours
                                                                    Advisers about various strategies when searching for a
you will be allowed to work when your training/course               job. You can also use the local newspaper listings or
is ‘in session’ and this includes exam and assessment               make use of online searches if you want to search for
periods. However if your training/course is not ‘in                 jobs by yourself. If you are planning to do an online job
session’ the number of hours that you are allowed to                search you can use the following websites:
work will not be limited. To find out more information                  •
about this, you can check the visa details conditions
visa/check-visa-details-and-conditions/see-your-visa-                   •
The DOHA can also grant your spouse the right to a                  If you are interested in using a recruitment agency
work permit if they are coming with you to Australia.               when looking for a job, you can visit the Recruitment
Check the immigration website and inquire about these               and Consulting Services Agency website or search for a
rights.                                                             recruitment agency near you. Your employer will be
                                                                    required by law to follow standard practices, ensure a
                                                                    comfortable working condition and pay your wages.
Careers Advisers                                                    Check and review the Fair Work Ombudsman website
If you are having trouble finding a job in Australia,

CRICOS 03884A RTO 45654 | National Training College | International Student Handbook v1.2 | Jul 2020 |                      30
Tax File Number                                                     studies. As such, it is the RTO’s responsibility to
                                                                    report the students’ progress especially if they are
If you plan on working in Australia you must apply                  not attending classes or are not able to provide
for a Tax File Number (TFN) from the Australian                     satisfactory marks on their studies. It is also the
Taxation Office (ATO). To apply for a TFN, you must                 international student’s responsibility to finish and
fill out and complete the Tax File Number                           complete their study within the minimum
application or Enquiry for an individual form (NAT                  timeframe provided in their COE. Since
1432). Check out and review the forms at:                           international students will be required to leave
   •   ATO website (                                 Australia upon completion of their studies, you will
                                                                    need to apply for a visitor class visa if you wish to
   •   Phone number (13 28 61)                                      attend your graduation ceremony.
A couple information will be asked in the                           Student with families
application form such as your name, date of birth,
current Australian address, date of arrival in                      If you plan on bringing your family with you, you
Australia and proof of identity.                                    must first check and enquire in the Australian
                                                                    consular office near you if your visa allows for you
All documents that you provide will be reviewed by                  to do so. Ensure that you plan and budget your
a Tax Officer for approval.                                         money thoroughly if you intend to bring family
                                                                    members with you to Australia, as you will be
Tax payment in Australia                                            solely responsible for supporting and financing any
                                                                    dependants that you bring. If you are bringing a
International students have to pay their taxes the
                                                                    family member who is at the school-age, you must
same way that Australian residents pay theirs.
                                                                    pay their tuition fee when studying in Australia.
Staying in Australia for more than six months will
give the government rights to consider you as ‘a                    If you are interested in government schools visit,
resident for tax purposes’. This means that you are                 you can check out more information at:
required to pay tax on your work earnings as well
                                                                        •   Victoria - Melbourne and Ballarat students
as earnings from bank interests.
You will also be required to give your employer a
                                                                        •   New South Wales - North Sydney and
Withholding Declaration form if you have already
                                                                            Strathfield students
been staying in Australia for more than six months
and you still plan on working. You can get the
Withholding Declaration form from the Australian                        •   ACT - Canberra students
Taxation Office. Once you have completed and                                (
passed this form you become an Australian
resident for tax purposes.                                              •   Queensland - Brisbane students
A payment Summary OR Group certificate will be
given to you by your employer on the 30th of June
which is the end of the financial year. You will need
this certificate when making your tax return.

Information on visa
A student visa, as a rule, will only last until the
duration of the course of study. Conditions for
granting a student visa are also in place and such
conditions would state that a student must leave
Australia upon the completion of their chosen

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It is very important that you make sure to always          your phone, list down the name and contact
be cautious and not make any unwanted risks while          number of the person that you want to be
staying in Australia, even if you might find the           contacted in the event of an emergency.
country a relatively safe place to live and study in.
                                                      Public transport safety
If you find yourself experiencing some trouble, you
do not have to worry as there are a lot of 24-hour      • Stay alert and always be aware of your
support service available in Australia.                    surroundings when using public transport at

Tips on safety                                                          •   When in the streets or using a public
                                                                            transport, always keep expensive mobile
General safety                                                              phones and other valuables inside your bag
                                                                            and out of sight.
   •   Do not walk alone especially at night. If you
       can not avoid it, stay alert at all times and                    •   If you ever find yourself in situation where
       avoid passing by dark corners.                                       you feel harassed or threatened, scream and
                                                                            shout for help.
   •   Avoid wearing earphones when crossing the
       street. Wearing earphones also disables your                     •   Avoid making eye contact and striking up a
       awareness of everything that is happening                            conversation with people who are behaving
       around you.                                                          weirdly and suspiciously.
   •   Never accept rides from strangers or ask                         •   Try to avoid dark areas at night and stay on
       strangers to drive you; it is against the law.                       well lit places when waiting for public
   •   In the ICE ‘In Case of Emergency’ option in
       the mobile address book or contacts list in

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Safety on the road                                                 Fire safety

In Australia, people drive on the left side of the                    •   Install smoke alarms in your place and test
road. You may find a bit of a hard time getting used                      them regularly.
to this if your home country uses the opposite side                   •   Familiarise yourself with all the fire exits in
so make sure to always look left and right before                         your building and prepare an escape plan in
crossing the road. If pedestrian crossings are                            case of fire.
present use them at all times.
                                                                      •   Always keep keys to locked doors with you at
                                                                          all times so it is readily available if you need
Safety on the beach
                                                                          to escape the building.
If you decide to visit the beach, always remember
                                                                      •   Do not leave flammables and flame sources
to swim where the lifeguards can see you. Never
                                                                          such as cookers, electrical appliances and
swim on beaches with no life guards to help you.
                                                                          candles unattended.
Oceans in Australia can be really dangerous if you
are not used to it or if you do not know how to                       •   Do not smoke in bed and dispose cigarette
swim. You can check if you                           butts properly.
want to learn more information about Australian                       •   Be extra careful and take safety precautions
beaches.                                                                  when using heaters, electric blankets and
                                                                          fireplaces during the winter season.
Keep valuables safe
                                                                      •   Switch off your electric appliances when not
   •   Do not forget to lock all windows and doors                        in use and do not overload power outlets.
       when going out, even if for just a short while.                •   Clean the lint filter in your clothes dryer after
   •   As much as possible, only use ATMs and                             every use.
       withdraw cash during the day. Do not forget                    •   If the area where you live in is prone to
       to take your card and money from the ATM.                          bushfire, make sure to regularly clean the
   •   Do not leave car keys and other valuables                          ground around your home and clear it of
       unattended inside your car even if for just a                      leaves and other flammable litter. Clean your
       short while.                                                       gutters often as well.
                                                                      •   Always keep lighters and matches out of
   •   Never give out your personal information to
       anyone. Personal information includes full
       name, date of birth, address, contact number
       and passport details. Only provide them
       when asked by authorities such as the DOHA.

   •   Do not leave mobile phones, laptops and
       other valuables unattended. Keep them with
       you at all times.

   •   If your mobile phone is stolen or lost, report
       it to your provider and ask them to
       immobilise it.

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National Training College (NTC)
As prescribed in the ESOS Framework and the                              •   Counsellors
National Code 2018, Australian education providers                   2. Enroll early which will help you to get your student
will provide an International Student Orientation                    card early. You will need your student card to open
before the commencement of classes. Staff who                        bank accounts, borrow books from the library, and
run the orientation work hard to ensure that you as                  more.
a student will be well equipped to achieve the best
                                                                     3. Meet and get advice from your Academic or Course
possible success in your studies. If you read                        Advisor
through the Student Handbook which the
                                                                     4. Meet representatives of Student Associations and
institution provides for you, you will see that there
is a lot of information for you to understand and
consider as you move through your studies.                           5. Find your way around the campus

Although the handbook will outline what you need                         •   Facilities
to know, it is impossible to understand and recall                       •   Recreation and eating areas
                                                                         •   Classrooms
everything. Once you are concentrating on your
studies, you will feel less stressed if you are already              6. Meet other International students who may share
comfortable with the institution, it’s staff and it’s                your classes, share your concerns or fears. Knowing
services.                                                            another face on campus as you become more
                                                                     comfortable with the routines can really help you avoid
Arriving early to attend orientation gives                           any feelings of isolation.
you the chance to:
                                                                     7. Find your way around the public transport/ City/ to
1. See and talk to important people you will need to                 and from your accommodation.
know at the institution
                                                                     8. Feel as though you already know some of the things
   •   International Office staff and their duties                   local students know before you get to meet them at
   •   Course or Academic Advisor                                    orientation activities later.
   •   ESL Advisor (English as a Second Language)
   •   Student Services Advisors
   •   Accommodation/Homestay Coordinator

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