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Vol 111, No 236
May 2012
www.cmaa.asn.au
It’s Time
n MID YEAR
To Think n CONFERENCE
CONFERENCE
BROCHURE:
pages 25-28 Jupiters REGISTRATION
& INFORMATION
www.cmaa.asn.au
‘CMDA Family’ welcomes new sponsors It’s Another
Busy Month
In The Zone
pages 33-45
1
Club Managers’
Publisher CMAA
Association Australia
Editor: Peter Sharp 0412 381 733
Office Bearers
CMAA FEDERAL EXECUTIVE ADMINISTRATION
Contributors:
Henri Lach, Katie Cincotta. Bill Clegg ACCM President
Federal President WILLIAM CLEGG, ACCM
Advertising: Judy Rayner Randwick Labor Club
Advertising Bookings: Vice President
(02) 9332 2363 & 9360 6177 MICHAEL O'SULLIVAN, ACCM
Fax (02) 9361 5142 Milton Ulladulla Bowling Club
rayner@bigpond.net.au Federal Secretary
ALLAN PETER, ACCM
Printing and Design:
Daily Press Group Executive Members
Executive Officer
Phone: (02) 9316 9366 STEVE CONDREN, ACCM
Ralph Kober, B.Ed.
Southport Surf Lifesaving Club
Correspondence: IAN TODD, ACCM Senior Industrial Relations Advocate
Michael O’Sullivan ACCM Peter Cooper
The Editor, c/ Kingsgrove RSL Club
Federal Vice President
Club Managers’ Association Australia NSW State Executive Member Marketing and Sponsorship Manager
Level 2, 1 Showground Road DAVID HISCOX, ACCM Shannon Donato
Sydney Olympic Park NSW 2127 Dapto Leagues Club Industry Professional
Locked Bag 4317 Development Manager
Sydney Olympic Park NSW 2127 FEDERAL COUNCILLORS Geoff Meston
Phone (02) 9746 4199 Division A – City/Eastern Suburbs Training Course Administrators
Fax (02) 9746 5199 Zone and Manly/Northern Suburbs Brad Jones, CCM
Zone Estelle McDonaldBirch
Mario Machado, ACCM
Please address all business Chief Executive Officer Accounts Officer
correspondence to the Hornsby RSL Club Priscilla San Luis
Federal Secretary Allan Peter ACCM Administration Officer
Federal Secretary Division B - St George/Cronulla
The Club Managers’ Association Australia is Sutherland Zone and Inner West Zone Evonne Bosnich
registered as an industrial organisation of Douglas Kirkham, ACCM Receptionist
employees in the terms of the Fair Work Act General Manager Carol Quirke
2009, and The Club Managers’ Association is Canada Bay Club
Events Administrator
a registered Trade Union in the terms of the Division C – Nepean Zone Tegan Cain
New South Wales Industrial Relations Act Michael Wiezel Qld Membership Liaison Officer
1996. The CMAA is affiliated with the Secretary Manager Justin McGurgan
Australian Council of Trade Unions (ACTU). St Marys RSL Club
Life Members
Division D – Hunter Zone, Central Harry Walker (decd.)
Registered Office
Coast Zone and Great Lakes Zone Norm Robinson (decd.)
Level 2, 1 Showground Road Stephen Byfield, ACCM
Steve Condren ACCM Arthur Justice (decd.)
Sydney Olympic Park NSW 2127 Chief Executive Officer Len Ewart (decd.)
Federal Executive Member
Phone (02) 9746 4199 Diggers @ The Entrance Lou O’Neill (decd.)
Fax (02) 9746 5199 Division E – Far North Coast Zone, Peter Cameron (decd.)
Locked Bag 4317 North West State Zone, Mid State Zone Bob Harbutt (decd.)
Sydney Olympic Park NSW 2127 and Mid North Coast Zone Keith Nolan (decd.)
Email cmaa@cmaa.asn.au Phillip Mallon, ACCM Fred Chubb, CCM (decd.)
General Manager Alan McDougall, MBE (decd.)
Office Hours Casino RSM Club John Milne (decd.)
Les Evennett
Monday to Friday 9am to 5pm Division F – Illawarra Shoalhaven Zone George Elliot, CCM
Sevenday telephone answering service in and Far South Coast Zone Peter Strachan, ACCM
operation. David Hiscox, ACCM
General Manager Hans Sarlemyn, ACCM
Ian Todd ACCM Dapto Leagues Club Jim Henry, OAM, CCM
“Club Management in Australia” is published monthly by
the Club Managers’ Association Australia. All material is Federal Executive Member Terry Condon, CCM
copyright and cannot be reproduced without the explicit Division G – Gold Coast Zone, Brisbane Lew Cooper
permission of the Publisher or Editor. Editorial Zone, Ipswich Darling Downs Zone, Barry Stevenson
contributions relating to the club industry are welcome. Sunshine Coast Zone, and the Central Greg Pickering, ACCM
Submitted copy should be typed and double spaced. We and Northern Queensland Zone John Allan, ACCM
don’t accept any responsibility for keeping and returning Wayne Moffatt
unsolicited material. Photographs submitted must be Allan Peter, ACCM
General Manager Wayne Forrest, ACCM
captioned. Those sent without prior arrangement cannot
be returned unless accompanied by a stamped, self Pine Rivers Memorial Club Bill Clegg, ACCM
addressed envelope. Views expressed in this magazine are
not necessarily those of the Club Managers’ Association Division H – Victoria Zone, Riverina
Australia. Although we do exercise the utmost caution, we Murray Zone and the ACT Zone
don’t accept responsibility for claims expressed in Grant Duffy, ACCM
advertisements appearing in our issues. Secretary Manager
Subscription rate is $60 a year. David Hiscox ACCM Numurkah Golf & Bowls Club
ISSN 00457205 NSW State Executive Member
CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262
Club Managers’
Career Development
Centre Sponsor
CAREER DEVELOPMENT SPONSORS
4 IN YOUR MAY EDITION
PAGE ADVERTISER / EDITORIAL
Cover 1 JUPITERS MID YEAR CONFERENCE +NEW SPONSORS
Cover 2 KONAMI
1 CMAA IMPRINT & ADMINISTRATION
2 CMDA CAREER DEVELOPMENT SPONSORS
3 CLUB PLUS SUPERANNUATION
4 MARCH EDITION CONTENTS & POINTERS
5
6
AINSWORTH GAMING TECHNOLOGY
PAYNTER DIXON + INDUSTRY ISSUES
➢ Page 18-19
7 COMMUNITY FIRST CREDIT UNION
8 PRESIDENT'S PERSPECTIVE THAT “GUT FEELING” remains an integral part of John
9 ARISTOCRAT
Fitzgibbon’s strategy in making Earlwood Bardwell Park
RSL Club a genuine success story. On the southwestern
10 THE EXECUTIVE OFFICER'S DESK
fringe of metropolitan Sydney, the club has been a working
11 INDEPENDENT GAMING
“home” to John for almost 12 years where he has built a
12 THE BUSINESS END
successful business under challenging circumstances in a
13 AUSTRALASIAN GAMING EXPO AGE 2012 multicultural melting pot of residents and members.
14 CMDA SPONSORS UPDATE QUATTRO INTERIORS “Research … do your job, earn your money,” John says.
15 DATACARD
16 CMDA SPONSORS UPDATE EP&T GLOBAL
17 JAMES CLIFFORD + CLUBS+: TWODAY CHEFS HANDSON SUMMIT
18 OUR MANAGERS JOHN FITZGIBBON 1
19 MERIDIAN CONSTRUCTION +
OUR MANAGERS JOHN FITZGIBBON 2
20 HARLEY RUSSELL DAY + NORTHERN EXPOSURE TWIN TOWNS 1
21 NORTHERN EXPOSURE TWIN TOWNS 2
22 NUFURN + CMDA UPDATE JUPITERS MID YEAR CONFERENCE
23 THOMSONS LAWYERS +
CMDA UPDATE JUPITERS MID YEAR CONFERENCE
➢ Pages 22-23
24 TMA GROUP + AGE 2012 & 25-28
25 CMDA JUPITERS MID YEAR CONFERENCE BROCHURE 1
26 CMDA JUPITERS MID YEAR CONFERENCE BROCHURE 2
2020 VISION - Levi’s jeans, the flying kangaroo, mobile
27 CMDA JUPITERS MID YEAR CONFERENCE BROCHURE 3 phones ... and clubs early innovators and the strategic
28 CMDA JUPITERS MID YEAR CONFERENCE BROCHURE 4 impacts of decision making. With the CMAA’s annual
29 CMDA QUEENSLAND UPDATE w/ JUSTIN McGURGAN Conference & Hospitality Expo over, it’s time to think about
30 CMDA PROFITABLE HOSPITALITY BURSARY TOUR 1 the next stage of your 2012 professional development
31 CMDA PROFITABLE HOSPITALITY BURSARY TOUR 2 agenda. The CMAA’s Mid Year Conference follows through
32 CMDA 2012 TRAINING CALENDAR on the 2020 VISION concept with the theme …
33 CMDA NATIONAL BURSARY SPONSORS + ‘Planning & Strategy: It’s All About People’.
IN THE ZONE INNER WEST BREAKFAST MEETING
34 CMAA 2012 MEETINGS & EVENTS DIARY
35 IN THE ZONE ST GEORGE CRONULLA MEETING & LUNCH
36 ZONE EDUCATION OFFICERS + BOARD OF MANAGEMENT STUDIES
37 IN THE ZONE CITY EASTERN SUBURBS MEETING & LUNCH
38 CLUBS+: FOOD & BEVERAGE WORKSHOP or WEBINAR
39 IN THE ZONE FAR NORTH COAST AGM & LUNCH
40 CLUBS+: WEDDINGS & EVENTS MANAGEMENT SUMMIT
41 CLUBS+: WEDDINGS & EVENTS MANAGEMENT SUMMIT
42 IN THE ZONE GREAT LAKES MEETING & LUNCH
43
44
IN THE ZONE NEPEAN AGM & LUNCH
CLUBS+: TRAINING EVENTS CALENDAR May September ➢ Pages 30-31
45 IN THE ZONE MANLY NORTHERN SUBURBS GOLF DAY
46 CLUBS+: TWODAY CHEFS HANDSON SUMMIT A “PADDLE” of beers, sizzling steaks and ‘The Business of
47 CLUBS+: TWODAY CHEFS HANDSON SUMMIT Good Beer: How to Create a Great Beer Venue’ at the
48 NORTHERN EXPOSURE NORTHCLIFF SURF CLUB 1 famous The Local Taphouse beer café, was an exciting
49 RAYNER SALES & ADVERTISING + NORTHCLIFF SURF CLUB 2 introduction to the 2012 Clubs+: Melbourne Food & Wine
50 2011 ACE AWARDS THE WINNERS 1 Study Tour. Winners of the CMDA’s Profitable Hospitality
51 2011 ACE AWARDS THE WINNERS 2 Melbourne Restaurant Bursary, Newcastle Panthers
52 MARKET FORCES Operations Manager John Flanagan and Quirindi RSL Club
Cover 3 CMAA 2012 CONFERENCE & HOSPITALITY EXPO Secretary Manager Margaret McGrath were part of the group.
Cover 4 SHUFFLE MASTER AUSTRALASIA
6 INDUSTRY ISSUES
Wilkie making the most of MPC original problem gambling pokies
reform deal in January.
opportunity from Slipper’s issues Clubs Australia says its campaign was
about mandatory precommitment
being introduced without a trial.
THEY ARE at it again. Andrew Wilkie Mr Wilkie, the Tasmanian Independent “Everyone has now agreed to that. There
and Nick Xenophon are back in the MP, believes he will regain some of the doesn’t appear to be any likelihood it
headlines with their mandatory pre political clout he lost when the former will be forced on clubs, pubs and casinos
commitment (MPC) campaign. Queensland LiberalNational MP without a trial.”
The antigambling agenda was back in secured the speakership in late 2011 Community Affairs Minister Jenny
media spotlight after the controversially and delivered Labor an extra vote in the Macklin has been in talks with Mr
appointed House of Representatives Lower House. Wilkie, trying to overcome the last
Speaker, Peter Slipper, stood down over Mr Wilkie is taking advice on what he stumbling block to gain his support for
allegations of criminal and personal says is “uncertainty and changing the watereddown reforms and Ms
misconduct. The Government is circumstances” in the Federal Macklin wrote to him on April 20 about
confident of a rapid resolution to the Parliament and the implications for his his demands on the pokies issue.
investigation into criminal allegations poker machine reform demands. Mr Wilkie says he is unhappy the
by a staff member, James Ashby, that Mr On April 23, Mr Wilkie held talks with Government’s draft legislation does not
Slipper gave blank Cabcharge vouchers Tony Abbott's Chief of Staff, Peta specify that poker machines have to be
to a limousine driver on three occasions Credlin, and Labor's chief parliamentary “flicktheswitch ready” for future
this year. Mr Slipper has stood aside as tactician, Anthony Albanese, about his governments to roll out MPC technology.
Speaker only while this specific claim is proposed poker machine reforms and Previously, he warned the Government
investigated. other policy issues in a bid to leverage he would be a “ticking time bomb” over
Mr Slipper also faces civil legal the tightened parliamentary numbers to the next 18 months if it didn't amend
proceedings over allegations he sexually his advantage. the laws to his satisfaction.
harassed a former male adviser. Mr Senator Xenophon claims “political Ms Macklin claims the Government
Slipper has denied all the allegations. karma” is coming back on Prime has legal advice that the gambling
In light of Mr Slipper’s circumstances, Minister Julia Gillard for reneging on her reform bill achieves Mr Wilkie's aim. n
8 CMAA UPDATE
Australia stands proud at we need to pursue the improvements to
corporate governance that the wider
industry acknowledges must happen.
World Clubs Conference This agenda cannot be influenced by
those that are absorbed with self
interest. Your Association is committed
President’s Perspective with BILL CLEGG, ACCM to identifying the training needs and
developing appropriate courses for the
club managers of today and the
WITH CMAA Federal Secretary Allan Clubs, like everything else, rise and approaching decades. Compared
Peter and Executive Ralph Kober, I decline with the community/society internationally, we are well positioned,
recently had the honour to represent the they serve. The great benefits of but cannot think that the future will
Association at the 85th World economic difficulty is the ability to look after us if we do not look after
Conference on Club Management. reduce overheads and become “lean”, ourselves.
We also joined 27 other official while the key success factors in a
International Delegates and many more prospering economy is quality service, IT WAS a privilege to represent the
international club managers at the 16th friendly club atmosphere, improved CMAA at the recent 14th Australian Club
International Symposium. The Club communications and value for Entertainment (ACE) Awards Dinner.
Industry’s international focus is varied. membership. Clubs must maximise cost
With such an impressive array of
In Europe, the development of the savings and revenueproducing sources
entertainers on stage and accepting
European Club Education programs ... “run the club like a business”.
awards and more than 500 people
progresses well, with the primary Of interest, the top 20% of clubs are packing The Juniors auditorium, you
objective of developing the industry doing well; 60% are struggling; while the appreciate the role the Club Industry
leaders but, first, having to establish a other 20% could disappear. Consolidation has played in providing work
sustainable organisation that can deliver of the Club Industry is inevitable. The opportunities for entertainers to hone
the programs. In the Americas, the trend to 20% fewer clubs is an indication their skills.
recovery from the global financial crisis that management requires greater skills
continues and the industry now is Among the sponsors who made the
and there is need for the Board of
reflecting on where they have been and night possible were, Canterbury
Directors to plan strategically.
what the future holds. Hurlstone Park RSL (the home of the
Bill McMahon could easily have been ACE Awards for more than a decade),
Bill McMahon, a consultant to US and talking about Australia’s Club Industry. Twin Towns Services Club, Petersham
Canadian clubs, provided the Keynote The consolidation and reduction in club RSL Club, St Mary’s Leagues Club,
Address at the International Symposium numbers and the need for greater Bowlers Club of NSW, Ingelburn RSL
on the theme ‘Trends Changing the Club education is imperative for a successful Club, The Juniors @ Kingford,
World’. The context of Mr McMahon’s industry to survive and thrive. Bankstown Sports Club, Revesby
presentation is relevant to all clubs Workers Club and Blacktown Workers
Not surprisingly, the focus of the
around the world. Clubs operate in and Club all clubs that have a strong
need to adjust to ... Conference education content
addressed the key areas of social media, ongoing commitment to providing
a timeconstrained society, members turning healthy trends into healthy opportunities to artists.
with busy lifestyles; profits, strategic planning, improving The CMAA and ClubsNSW, provided
the changing roles of women are the member experience, personal the administration support to the event
making them major decisionmakers; credibility, leadership and the changing management team and, with the added
wellness & health active aging; trends in food and beverage. support of Leagues Clubs Australia and
sense of community; Another Conference highlight was the the RSL & Service Clubs Association,
green movement – ecofriendly; International Breakfast when each of the made the ACE event a true Club Industry
technology & communications: Official International Delegates provided entertainment event.
a short update on the status of their Our allied trade partners most CMDA
respective Associations. In my address, I sponsor companies, particularly Major
reviewed the industry’s position and the Sponsor Lion and Doug May
advances CMA Australia has made over complimented the organisation and
the past 30 years. support for the event.
I THOUGHT I was watching a rerun of The success of the ACE Awards comes
Jurassic Park at a recently industry from the commitment of all sectors of
meeting when there was a call for the the Club Industry in publicly
training requirements and acknowledging the remarkable talent of
improvements to corporate governance our entertainers. n
to be removed from the industry’s ➢ BILL CLEGG, ACCM, is the CMAA
agenda. If the Club Industry wants less Federal President, a CMAA Life
interference from Government and less Member & General Manager at
pressure from community expectations, Randwick Labor Club10 CMAA UPDATE
Optimistic prediction taking networking with Asian club managers
from the AsiaPacific region.
on positive reality for clubs I know that each of the Australian club
managers feels proud and grateful for
such a great career development
opportunity and trust that they will, in
The Executive Officer’s Desk with RALPH KOBER
their own way, encourage more
managers to apply for this prestigious
study tour in the upcoming CMAA
IT SEEMS just moments ago I wrote in staunchly supported by the Club National Bursary Program, released later
this column earlier this year that I Industry. this year.
believed that 2012 would be a year filled Effectively, MPC has been shelved and,
with growing optimism and confidence. while we are in a political “limbo” where IT WON'T be long until members come
I'm pleased to say that prediction is the Government remains hesitant to together en masse at the CMAA’s Mid
becoming reality. introduce the draft legislation during Year Executive Leadership Conference at
The mood at the recent CMAA the sitting of this Parliament, it’s likely Jupiters July 46 which is shaping up
that some form of voluntary pre to be a substantial education event, as in
Conference & Hospitality Expo at
commitment and hard demonstration by previous years.
Darling Harbour in March was upbeat
the industry that it takes minimising the
and overwhelmingly positive. Adding value to your CMAA
harm associated with problem gambling
Managers and trade exhibitors seriously could be considered in the membership is a priority and, at Jupiters,
remarked on how different the attitude next Parliament. the CMDA is offering two preConference
and demeanour of the attendees was optional courses full details and
At the time of writing this column, I
compared to this time last year when information is available in the
am in Singapore leading a delegation of
the issue troubling the Club Industry Conference Brochure (pages 25-28 of
CMAA Members who were awarded
was the uncertainty around Andrew this edition) or go to
educational bursaries under the CMAA
Wilkie’s mandatory precommitment National Bursary Program, in attending www.cmaa.asn.au and
(MPC) gambling reforms. the 9th Asian Club Managers’ www.ccmtravel.com.au.
Attendee numbers at the CMAA Association Conference and the Asian Continuing on the theme of ‘2020
Members AGM, Conference and Expo Food & Hospitality Expo. VISION’ - Strategic Management &
were up on last year. The experience has been tremendous Planning, the Conference will be a great
Exhibitors reported that they wrote for the bursary winners, encompassing event and the opportunity for
substantially more business and had tours of the Marina Bay Sands and networking with other likeminded
more leads than 2011. I suspect all of Sentosa integrated resorts, tours of professional club managers is one not to
this change is predicated on the highend Singaporean private clubs, be missed.
successful outcome of the campaign such as the Orchid Country Club and the
against the antigambling reforms American Club, and two long and AS I reported at the CMAA Annual
capably led by Clubs Australia and beneficial days of conferencing and General Meeting at Darling Harbour in
March, the Board of Management Studies
and CMAA Management are conducting
reviews of the Active Certified Club
Manager (ACCM) award and CMDA
National Bursary program to ensure they
are both relevant and of value to
members.
I anticipate that after the Mid Year
Conference the results of these two
reviews will be reported to Members
and any change in either program's
construct will be phased in over a
reasonable time frame.
I welcome any feedback from CMAA
Members regarding both programs prior
to the reviews, so please contact me at E:
ralph@cmaa.asn.au.
IN SUMMARY, I encourage you and your
club to continue working positively and
with optimism in your daytoday
n Members of the CMA Australia National Bursary tour group at the operations and trust that you are looking
9th Asian CMA Conference in Singapore. forward to seeing “the good times roll”. n12 CMAA UPDATE
Members and Sponsors in Club Industry continues to provide
these opportunities and services to our
communities.
the Business Spotlight So, if over the Easter period you, like
me, spent a little time reflecting upon
The Business End with SHANNON DONATO
what you are contributing, I hope that
like me, you were proud of your work in
the Club Industry.
BEFORE THE Easter break, I attended run at a loss and/or significant cost to
and immensely enjoyed the Nepean provide a place for people to spend time SPONSORS SPOTLIGHT
Zone Annual General Meeting. It was together.
great to spend time with members and As we know all too well, clubs don’t
sponsors in this thriving and vibrant act only as meeting places and modern
CMAA Zone. versions of the “town square”, but also
The Meeting, Workshop and Luncheon offer social/personal support and
were all terrific. The highlight for me – assistance to their wider communities.
and, I suspect, many lunch guests was Gus spoke about how clubs play a vital
rugby league champion Phil “Gus” Gould role in providing funding and resources
taking the time to attend the lunch and to local communities and sporting
provide his thoughts on the role of the groups.
Club Industry. A successful football player and coach,
While always entertaining and now media commentator and high
enlightening when he speaks, Gus’s profile senior club administrator, Gus THIS WEEK we put Mark Swindell, from
words and sentiments echoed in my also worked in the Club Industry many our new National Bursary Sponsor
mind over the following days during the years ago as a sales representative, so he company EP&T Global in the ‘Sponsors
Easter period. is more than qualified to give a long Spotlight’…
Easter is a time where we are able to term, holistic perspective on the
importance of our industry. Name: Mark Swindell.
stop and take the time to reflect upon
the important things in life ... family, He has been impressively successful Company: EP&T Global
friends and what kind of contribution across many areas and, importantly, Gus Position: Commercial Manager
we are making in our lives. This got me says his passion for what he does and
thinking about what I do for a living and his subsequent success (my words, not First club client: Blacktown Workers
Gus’s words on the contribution our his) harks back to his time as a junior Club
Club Industry makes to our sportsman … an opportunity provided Best thing about working in the Club
communities. through clubs in his community. Industry: The great people.
Never one to shy away from giving his Just after the Easter weekend, I spent Best piece of advice you can
opinion, Gus spoke passionately about some time with my family at Mollymook offer/have ever received: You can
the role clubs play in the fabric of and Ulladulla on the NSW South Coast. learn something from everyone you meet.
modern Australian society. The fact that, While in town, we visited CMAA Federal Worst piece of advice you have ever
besides providing employment for tens Vice President Michael O’Sullivan’s received: That horse never throws
of thousands of Australians, clubs also Milton Ulladulla Bowling Club. During anyone off.
provide a social hub for people to meet our visit to this beautiful seaside club, I
and come together. Clubs provide witnessed three generations of one I wish I had a dollar for every time: I
activities such as bingo, mother’s family celebrate their grandmother’s hear businesses complain about rising
groups, golf, bowls, darts and numerous birthday; we met three young Ulladulla energy costs.
other social and sporting events often locals as we watched the football (when When not at work you can find me: At
the Warriors belted the Rabbitohs); and home with the kids, or playing rugby.
saw dozens of locals enjoying the world
Favourite sporting team: NSW
class bowling greens.
Waratahs (rugby union).
Sitting there, enjoying the club’s
My local club is: The Epping Club.
facilities and atmosphere, watching the
operations of a genuine asset to the local Best thing about my local club: The
community, I was reminded of Gus’s amazing food! n
words about the integral role clubs play
in local communities and the fabric of ➢ SHANNON DONATO is the CMAA’s
modern society. Sponsorship & Marketing Manager
All of us club managers, their staff, M: 0434 185 414;
n PHIL GOULD club suppliers and CMDA sponsors W: 02 - 9746 4199;
play an important role in ensuring the E: shannon@cmaa.asn.au14 CMDA SPONSORS UPDATE
Sponsorship builds
on Quattro’s great
work with clubs
By PETER SHARP
DURING THE past decade, the traditional
club landscape has been subject to many
changes when it comes to legislation and
the development process. As architects
and interior designers, Quattro has been
closely involved with these changes.
Established 11 years ago as an
architecture and interior design firm by
n ABOVE: A Quattro project ...
directors Peter Hosking and Kylie
Grimwood, Quattro has completed more the Lucido Bar at
Wentworthville Leagues Club.
than 50 club projects from minor
alterations and refurbishments to larger n LEFT: The Quattro team.
new builds.
Quattro has won these projects, either
‘
working with builders on gross maximum
price or design and construct contracts
with project managers and, now, directly
“Successful design is
with the clubs. about giving your client
In many cases, the design often is what they want and
dictated by the base building legislation of The spatial qualities of a club and the about educating your
the day. atmosphere it creates are two key client on what is
Quattro’s versatility and readiness to elements to its success. available and what
adapt to any situation has ensured Kylie Grimwood said the focus is on both works for them.”
constant work with clubs across NSW and at Quattro – planning of the space and the
developed strong relationships with the interior design. “We pride ourselves on
club managers. listening to and collaborating with the
It is due to these positive relationships client,” Kylie added. “Successful design is
that Quattro decided to strengthen its about giving your client what they want
relationship with the Club Industry by and about educating your client on what is
becoming a CMDA National Bursary available and what works for them. It’s
Sponsor. about interpreting their brief.”
“We see the opportunity of partnering This approach has enabled Quattro to
the CMAA as a great way to boost our generate consistent return work.
involvement with the clubs of Australia,” Dapto Leagues Club General Manager
Peter Hosking said. “Clubs are some of our and CMAA NSW State Executive Member
best clients and to support the CMDA David Hiscox says Quattro understands the
through its important education and client and what they are looking for. “Their
professional development program is a [Quattro] concepts were fantastic,” David
winwin situation.” said. “We have been using Quattro for two
While the process of club development years now ... I can’t see why we’d go
has changed over the past decade, using anywhere else.” ➢ For more information, contact
intelligent club architecture and interior Quattro’s capabilities allow them to be Quattro Interiors
design to achieve better results has not. involved in all aspects of the design P: 02 - 9699 9881
Merrylands RSL General Manager Bryn process. W: www.quattrodesign.com.au
Miller said: “In the hospitality industry, From design, document, coordinate and Quattro Interiors head office is
there are 1,400, or so, clubs and hotels in provide FF&E packages, to master located at
NSW all very competitive in driving their planning, then right through to the last Studio 7, Level 1
businesses. If you have a ‘wow factor’ architectural detail and finish, Quattro 35 Buckingham Street
about your business, it sells itself.” takes the stress and pressure out of a Surry Hills NSW 2010
Quattro strongly believes this sentiment. successful project. n16 CMDA SPONSORS UPDATE
EP&T Global By PETER SHARP comprehensive endtoend solution
dedicated to improving the way energy is
managed, highlighting areas of energy
tackles energy, AS THE cost of living rises along with
other uncertainties, managers in the Club
Industry faced the challenging task of
waste and helping clubs and their
managers to achieve their sustainability
environment operating venues that provide a wide
range of services and a unique social
goals.
EP&T Global’s Marketing &
challenges environment for their members, while
supporting their local communities.
Communications Manager Steve Grant
said the rising costs of energy and
with clubs Managing such a diverse operation with
multiple facilities can be a major
pressures within the Club Industry posed
a unique set of challenges to the
undertaking, especially when taking into management of clubs and their resources.
account the energy costs involved and the “Energy management is an increasingly
impact these costs have on a club’s bottom important area for all clubs to address and
line. make part of their overall strategy as the
For more than 20 years, EP&T Global benefits they can achieve represent real
has been delivering innovative energy value and real savings,” Steve added.
efficiency and environmental solutions for EP&T Global’s energy efficiency
its customers and helping them make real solutions focus on how to make the most
and sustained savings in terms of their from an organisation’s existing
energy use and cost. infrastructure.
By combining its pioneering technology “We often have customers that are
with a team of multidisciplinary amazed at the savings we can achieve for
engineers, EP&T Global provides a unique them because, if such issues were
approach to achieve real and significant unidentified or left unchecked, the costs
savings in terms of energy, water and over time can have a substantially
waste, that represents real financial negative impact upon their bottom line,”
savings for its many clients. Steve Grant added.
EP&T Global is Australianowned and “Our solutions provide a unique
operated with a mission and a passion to opportunity to eliminate energy waste
help its clients make genuine energy and and optimise the resource consumption
cost savings that can then be used to for a club, while maintaining the comfort
benefit other areas of their operations. levels of their member.
EP&T Global’s team takes the time to “As a result, the associated savings can
understand its clients’ businesses and be directed towards other operations of
tailormake a solution that fits their the club which benefit both their
specific requirements. members and the communities they
This is achieved by identifying energy serve. It’s the ultimate ‘winwin’
consumption “hotspots” throughout a opportunity.”
building that can then be rectified by the EP&T Global has recently joined the
building staff and converted into savings. CMDA Sponsor “family” as a National
EP&T Global has an extensive track Bursary Sponsor.
➢ For more information on record of ontime, onbudget delivery “We are an Australian company and
EP&T Global’s range of with EP&T systems installed in more than understand the important and long
products and services, go to 600 sites across a wide range of standing role that clubs play within
www.eptglobal.com or industries, including a dedicated Australian communities,” Steve said. “So,
contact EP&T Global’s commitment to servicing the clubs sector. supporting such a worthwhile Association
Commercial Manager with its focus on the education and
Mark Swindell The energy efficiency solutions EP&T
provides are an increasingly trusted professional development of its members
B: 02 - 8422 6060; fits very comfortably with EP&T’s core
M: 0424 888 083; means of performance management.
values. It’s another winwin situation.” n
E: mark.s@eptglobal.com In the past year alone, EP&T achieved
EP&T Global’s Australian these savings for clients …
offices are at 358 Eastern $21.4 million in utility costs; … the rising costs of energy
Valley Way, Chatswood NSW
P: 02 8422 6000 and
120,000 tonnes of CO2 (carbon dioxide) and pressures within the Club
emissions; Industry posed a unique set of
1006/220 Collins Street,
Melbourne, Victoria 700 million litres of water. challenges to the
P: 03 9639 7772. With a range of more than 30 products management of clubs and
and services, EP&T Global offers a their resources.CMDA - CLUBS+: CHEFS TWO-DAY MANAGEMENT SUMMIT 17
Chefs cooking up and has been a special guest of the “Iron
Chefs” in Japan.
fast track to success For those who want to learn more
from this high achiever, here’s a great
opportunity.
WHATEVER YOUR opinion of Mark will be a guest presenter at a
“Masterchef” and all its variations, special gathering for chefs in June the
attracting hundreds of thousands to the Clubs+: Chefs Two-Day Management
screen most nights has put the kitchens Summit.
and chefs under a very bright spotlight.
The Summit at Bankstown Sports
Clubs, hotels, bistros, cafes, Club in Sydney on June 5 and 6 will be
restaurants and even in bars: patrons hard work, education and business a gathering of chefs from all over the
are demanding more and secondrate management “smarts”. country.
food or service is no longer accepted.
Chefs need to be good at planning, Be a part of this exciting education
Today’s chefs generally have a strong costing, ordering, cooking, time opportunity and bring your team.
focus on professional development for management and team leadership and
themselves and their teams. There will also be a unique threehour
that’s just the start. MasterClass event on Tuesday, June 5,
Chefs are at the front of the line to be According to one of Melbourne’s especially for Executive Chefs. n
offered the best positions and a good leading chefs, Mark Normoyle, the
salary as an executive/head chef, an Executive Chef at the prestigious RACV ➢ Visit www.ProfitableHospitality.com
operations manager even a CEO. City Club, training and ongoing learning or go to www.cmaa.asn.au for more
Their unique insight into kitchen across all areas of the business is information and to book for this
operations gives them a considerable paramount. remarkable professional development
advantage in the management of any opportunity.
Leading the secondlargest team of
hospitality operation. chefs in Melbourne, Mark Normoyle has ➢ The Clubs+: Chefs Two-Day
However, career success generally the distinction of working in the world’s Management Summit information
doesn’t come without a good deal of only sevenstar hotel, the Burj Alarab, brochure is on pages 46 & 47.18 OUR MANAGERS
Competitive edge drives
John’s passion for clubs
By PETER SHARP
THAT “GUT FEELING” remains an integral part of John
Fitzgibbon’s strategy in making Earlwood Bardwell Park RSL
Club a genuine success story.
On the southwestern fringe of metropolitan Sydney, the club
has been a working “home” to John for almost 12 years where he
has built a successful business under challenging circumstances
in a multicultural melting pot of residents and members.
“Research … do your job, earn your money. Talk to people who
know about the changes and decisions you have to make for
your club to be successful,” is John’s plainspeaking philosophy
about managing a club. “Consultants can be helpful, but not
always the answer. Every field has an expert not necessarily a
consultant. In the club business, managers know colleagues who
have the answer or advice than can go a long way to solving a
problem. A good manager travels, observes, experiences what’s
happening in the industry, then taps into that collegial network
to finally make good decisions.
“At the end of the day, you know what works, what’s right for
your club and, sometimes despite the best evidence, you just
n Earlwood Bardwell Park RSL Club General Manager
have to trust your gut on some things … it’s that way in lots of
businesses.” John Fitzgibbon.
John’s gut instincts are built on almost 30 years in clubs,
starting out in March 1983 after three years working with the
National Bank, then at the Corowa Bowling Club with Harry “I learned the business from good people so it was the right
Bellette as his boss. “Because of my banking background, Harry opportunity at the right time when I was ready to settle in and
was keen for me to work on the club’s cash flow, so I was up at take on the responsibility of my own club,” John said. “It was a
5am reading the poker machine meters for two hours each day club I knew, one with plenty of challenges, but a business I knew
… that’s when managers knew where meters were on machines,” could be better and bigger and something valuable in the
John adds with a smile. community.”
John was the Gaming Manager at Corowa when he “gave it One of John’s first, and perhaps biggest projects was to move
away to knock around for a few years”, including 12 months in the club operations upstairs to street level. “Everything was
London, before return to Sydney and hooking up with his below street level,” John says. “We had an auditorium upstairs
predecessor at EBPRSL, Frank Mulhall. “Frank heard I was in and the rest of the club was downstairs. A positive was that it
town, he called, then spoke to Corowa and we had the next two was easy for the construction team and, in the end, it was a
years together here,” John recalls. hugely successful outcome for the club and the members. It gave
It was on to the NSW Leagues Club as Deputy General Manager us a great marketing and membership opportunity to invite
for 1989 to ’95, then south to the St Kilda Football Social Club at residents in the area to revisit their club. We were able to make a
Moorabbin for a few more years. superb venue upstairs and throw in great family dining and a
worldclass health and fitness facility downstairs.”
John’s itchy feet took him back to Sydney where he had a few
jobs as a receiver/manager until 2000 when with Frank Mulhall That membership demographic looks more like the
seriously talking about retirement, he got the invitation to come membership of the United Nations, with Greek, Australian,
back to Earlwood as the boss. Italian and Asian residents in the area attracted to the club’s
impressive dining, gaming, entertainment and fitness facilities.
“It was critical to physically go out and engage with the
residents, so we actually went out to streets, knocked on doors
to find out who was living in our area and invite them to visit the
At the end of the day, you know what works, club,” John said.
what’s right for your club and, sometimes John points to a stable, supportive and understanding Board as
despite the best evidence, you just have to the most important component in the club’s success. “The only
trust your gut on some things … it’s that change in the Board over the past 12 years was bought about by
way in lots of businesses. a death. We are financially successful because we have a unified
Board with a good working relationship with the management at
all levels. Everyone is working for the same outcome.”OUR MANAGERS 19
The RSL Club faces a lot of competition for the gaming dollar, units] were wellpriced at a time when we had money to invest
with five of the state’s top 20 clubs within a 10km radius. “We and it has allowed us to plan and implement some important
stack up well against our club competition because we pay changes for the club.”
attention to the things that are important for success … we
Those changes, following on from two trading floor
support our community and are always working on
improvements to the club.” “refurbs” in the past five years, include the latest $2 million
project to upgrade the building externally and remake the
The business oversees 214 gaming machines 160 at the foyer and toilets. After this latest restyle, John plans on a few
RSL Club and another 54 machines at the EBP Sports Club, the years of cash consolidation to see how the political and
former Earlwood Bowling Club. “The M5 conversation started legislative landscape plays out so the club can make strong
23 years ago and there was a fear the project might cause
financial and strategic plans for the future.
problems for the main club, so Frank [Mulhall] took on the
bowling club, which was struggling at the time, and we have That future includes annual overseas and domestic tours to
been working away at making it a positive contributor to the gauge the latest style, gaming and business trends. “If I don’t
overall bottom line,” John said. “We made a profit in 2010, go, then senior managers go, sometimes with a director,” John
which was pleasing and things have been going from strength added. “You never know where you will pick up the perfect
to strength with a few significant changes in place there.” idea for your own club … it’s much easier to go to Macau than
Those changes, which eventually produced a $300,000 turn Las Vegas and the things being done in the new properties
around in revenue, include converting one of three greens into there is overturning all of the conventional thinking on
car parking, refurbishing the club and adding outdoor gaming. everything from food to lighting and furniture. A good example
There are more plans for change, including a new 5x5x5 lease is the new Galaxy property which is truly amazing in so many
that will offer greater flexibility in all aspects of the business. aspects and goes against all accepted gaming design theory.”
“The Sports Club is coming along nicely and offers opportunity
for a few interesting aspects of the business,” John added. That competitive edge extends to dining at the RSL Club and
John sees restaurant quarters in Newtown and Marrickville as
That flexibility includes rotating most of the staff, including his main competition. “We really don’t have much competition
managers, between the locations. It’s not a block rotation, but from clubs in our area when it comes to food, but I want to
one that offers a variety of responsibility. “It stops people make sure young people looking for a quality, affordable meal
becoming ‘stale’ in one location, doing one job and exposes come to us, rather than driving or catching a train to Newtown
staff and members to each others at both venues … it works for a good pizza and bottle of wine,” John says with a hint of
well and the staff appreciate the variety,” John added. competitive edge in his voice.
John’s staffing structure encompassing 70 people,
including casual and parttime staff – involves a Deputy GM, John’s conviction about successful business boils down to
Chief Financial Officer, six Senior Duty Managers, a HR analysing every component of the business and measuring it
Manager, Supervisors and general staff. Duty Managers and against the opposition. “It’s critical to precisely understand
Supervisors split their time between the office and the floor of everything you do and what you offer … what’s workable, what
the club and between both venues. you can win and what you have to ‘go around’ when you can’t
win,” he adds. “Understand your members and your customers
A big part of the club’s financial strategy is three luxury … who they are, where they come from, what they expect –
units on the Gold Coast that allows the business to proceed and how to exceed those expectations.
with capital refurbishments without impacting on the club’s
balance sheet. “We bought the units overlooking Coolangatta “And, when you have all of that information available, you
Beach, one at a time off the plan, to use them as collateral with can make decisions to make your business better and stronger.
the bank when we want to take on new works,” John says. “We Sometimes though, it’s important to trust your gut … your
use the units as security which leaves the club unencumbered instincts … because your members are much more than
… they are noncore assets that spread the risk. They [the numbers.” n20 NORTHERN EXPOSURE
Twin Towns shrugs off threat
of an uncertain gaming future
By HENRI LACH n ABOVE: The club is a spectacular sight at night.
n BELOW: Twin Towns Services Club … a financial giant
TWIN TOWNS Services Club (aka Twins Towns Clubs & Resorts)
on the NSWQueensland border is a financial giant that exerts a
massive positive impact on the local economy. Any
businessperson, contractor or supplier in the Tweed will swear the face of ongoing efforts by antigaming zealots at political
to the veracity of that statement. levels. But Rob is upbeat about the move.
With its resort developments and its two other licensed clubs “This work, we hope, will get some impetus back in the area,”
in the Tweed area, Twin Towns has been there when the he said. “There’s certainly not a lot of other building going on
economic chips were down, providing jobs at many levels where around Tweed Heads at the moment.”
none would have existed otherwise, right back to its early Work on Stage 1 of the project began in March and is expected
history in the 1960s. to be completed in time for Christmas. It’s providing scores of
General Manager Rob Smith is succinct in his assessment of his jobs for local contractors and tradespeople.
club’s role in the economic life of the Tweed. The project involves demolition of about 3000 square metres
“Twin Towns has led the way with successful developments at of the 1968vintage Harbour Lounge and refurbishment of
times which traditionally haven’t been popular in economic another 1500 square metres of floor space.
terms,” he said.
And Twin Towns is doing it again, with the goahead of a
$20 million revamp to its premises. It‘s Stage 1 of a longerterm
$50 million makeover. The decision comes with risks attached in
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PO BOX 284, ASHFIELD, NSW 2131NORTHERN EXPOSURE 21
The end result of Stage One will be a
new building with alfresco areas and
sports bar and TAB open to the public,
without their having to sign into the
licensed club. On their part, club
patrons will be able to enter from the
Jack Evans Boat Harbour side.
There is no time frame for the next
two stages of the redevelopment.
Rob explained that they could be
done at the club’s leisure.
“The State Government gave us a
master plan approval,” he said. “Once
we’ve completed Stage 1, that approval
is available to us in perpetuity. So the
club will have the opportunity to do
those last two stages when we see fit.”
Implementation of the $50 million
full master plan came to an abrupt halt
less than a month after it was given the goahead by the club’s n Digital imaging of the new-look building, with new
board. signage, at right.
“It was ironic that the strategic meeting of the board to
approve the project actually took place on the day of the 2010
Federal Election,” Rob added. “At that stage, both the Coalition
and the Labor Party had indicated that gaming wasn’t on the plans contain a contingency against a worst case scenario.
radar, that it wasn’t an election issue. So we were going ahead “The worst case scenario would be to have those machines
largely on the basis of reasonable commercial feasibility aspects. changed,” Rob said. “And if that was in the same sort of numbers
Then, within 16 days, we had Mr Wilkie and his agreement with that mandatorypre commitment would have required it would
the Prime Minister. So, the very next meeting after the approval amount to $20 million [Twin Towns has 600 machines]. So we’ve
we said, ‘Whoa, we’ve got to stop here and reassess our hedged our bets and made sure that we’ve got the ability to not
position’, and the project was put on hold. only upgrade the club, but to address that worst case scenario
“One of the reasons we pushed the button to go ahead now should it eventuate.
with Stage 1 is because we believe it’s appropriate to move on, to “We’ve rejigged the design. Currently, we have a very
get the club to the position that we want to.” significant footprint that’s spread over four floors. What we’ve
Despite the apparent demise of the Wilkiestyle mandatory come up with is a design so that we could operate a fully
precommitment proposal, Rob Smith has no illusions that functional, and we think pretty impressive, club all on one floor.
draconian restrictions affecting the Club Industry still may be in That will be an outcome of this stage of the development,” Rob
the wind. It’s no accident, then, that the club’s redevelopment concluded. n
‘Casual arrangement’ More recently, Rob can take justifiable credit
for the reconfiguration in 2010 of Club
passes 30-year mark Banora, which saved it from oblivion. “The
original master plan was never sustainable,”
2012 IS a significant year for Rob Smith. It he said. “We had to top it up by about
marks the 30th anniversary of his arrival at $1 million a year. It‘s now returning $750,000
Twin Towns Services Club. Rob was an a year.” A new master plan for Banora is on
18-year-old on a working holiday from his the table, with diversification into aged care,
home in Canberra when he walked through retail, and a new club premises. Earlier in his
the club’s doors in 1982, looking for casual career, Rob was instrumental in raising the
work. He caught the eye of the then GM, Twin Towns Junior Club from the ashes of the
Russell Roylance, who recognised this young former South Tweed Leagues Club in 2002.
man as a person of talent and convinced him Currently, he can point to a total year-end
to stay. Rob’s rise through the ranks from profit of $6.8 million for 2011, and an
casual barman to executive status confirmed expected turnover “in the mid-$70 million”
his boss’s faith and assessment, and Rob for the current year. The CV covering his past
assumed the chair vacated by his mentor in 30 years undoubtedly would open any door
2005. He lists the opening of the club’s multi- to a lucrative executive post. So what are Rob
n General Manager Rob Smith million dollar Harbour Tower resort block in Smith’s future plans? “I love Twin Towns and I
- celebrating 30 years. 2006 among his milestones as chief executive. love Tweed Heads,” is his smiling answer. n22 CMDA UPDATE W/ GEOFF MESTON
STRATEGIC quality and it wasn’t cheap. The safety
was founded on expensive Australian
aircraft servicing that increased the
decisions dictate airline’s operating costs. As more
airlines entered the market and new
consequences markets opened up, Qantas has found it
could not compete with its existing cost
at all levels structure intact, so remains in conflict
with their Australian workers as they
seek to utilise cheaper labour overseas
2020 VISION Levi’s jeans, the flying to remain price competitive. Keep your
kangaroo, mobile phones ... and clubs eye on Qantas.
early innovators and the strategic The following article was derived
impacts of decision making. In the 1980s, things started to go from ‘The Motley Fool’ at
From the turn of last century through wrong. There were a lot of newer brands http://www.fool.co.uk/ “Back when I
to the 1970s and early 80s, the coolest coming on to the market due to bought my first mobile phone, Nokia
piece of clothing on the planet was a changing customer tastes and, perhaps, (NYSE: NOK) was the musthave brand.
pair of Levi Straus denim jeans. Whether a new generation’s social impulse to The industry was young, the mobile
you were a rockstar, surfer, bikie, or buck the trend. They were “tribal internet hadn’t yet awoken, something
fashionconscious member of the public, specific” cool as opposed to “generic” like threeoutoffour phones sold were
Levi’s were the jean (and jacket) of cool. What did Levi’s do? They were Nokia, and the company had a lock on
choice for your tribe. When you first possibly slow to act; then changed their the market.
bought them, they were so stiff you had styles and became followers instead of “But Nokia has since been outshone
to soak them for a day and then bash leaders; and released ranges they by Apple (Nasdaq: AAPL) and its ultra
them against a brick wall to stop them thought would satisfy the new desirable iPhones and iPads, and this
feeling like you were putting on a pair of consumer. week has been forced to release a profit
concrete pants. They even had a very Did it work? NO! warning. The erstwhile king of the castle
slick TV ad campaign with the song ... is now expecting to make a loss for the
“When I get into my Levi’s, I get into a The Levi’s case often is discussed in first two quarters of the year, where
feeling; do you want me, or want me for Strategic Management studies because previously it had been forecasting
my Levis?” Phew ... deep stuff. Levi’s it’s a great example of a famous brand breakeven.
strategy was bulletproof. and strategy losing its connection with
its external competitive environment. “Their shares plunged on the news,
They didn’t go out and ENGAGE the new falling 15%, and are now down nearly
customers to find out what the issue 90% over the past four years.
really was. So, they allowed too many “What went wrong?
new entrants to take some market share “Consider that other troubled
and have never regained their status. competitor, Research In Motion (Nasdaq:
They really needed to reinvent RIMM). RIM is the maker of those once
themselves ... but didn’t.
Qantas is another great case study of
‘
strategic change. The flying Kangaroo
enjoyed massive success as an Companies may stay the
international carrier when flying was a same but the market
relatively expensive method of travel never does.
which, to a degree, tended to limit
access to the masses. Its strong
reputation was built on safety andCMDA UPDATE W/ GEOFF MESTON 23
wanted BlackBerry devices, which
caught on strongly in the corporate
market. But with their focus on email
and instant messaging, they’ve been
upstaged by modern devices like tablets Planning & Strategy:
that can do that just as well, while being It’s All About People
able to surf in ‘proper computer’ style,
2012 Mid Year Executive Leadership Conference
take photos and synchronise everything July 3-6 @ Jupiters Gold Coast, Queensland
via the ‘cloud’, too. www.cmaa.asn.au Conference Sponsor
In Too Early
“These two companies did something disappointed when Apple dropped its stylus just right and squinted. Apple
in common. They both entered the fray Newton line, one of the world’s first didn’t have to reinvent its mobile
when the technology was woefully forays into mobile computing, with offerings by moving on from older
inadequate, and they succeeded by handwriting recognition and all that. But obsolete technologies.
making the most of a bad job. it was a sound commercial decision, Lessons To Be Learned
“I remember an old Nokia phone I had. because even though we had a few years
It was one of the early WAP phones of rudimentary PDAs after that, what “Companies may stay the same but
(Wireless Application Protocol mobile computing needed was the market never does. Companies
remember that, you antiques experts out connectivity. must be flexible and nimble in their
there?). It cost hundreds of dollars, and strategies. Management need to be
“And when the technology was up to it
by hooking up with a WAP provider, I constantly vigilant for hints of change;
and Apple rejoined the fray, it was able
could get some sort of rudimentary web engage with customers instead of
to blow the competition away. Mobile
type data services. But with bandwidth telling them what they want; address
technology had progressed far enough
so poor, a dearth of WAP services and the generational change; keep some money
for iPhones, and later iPads, to work as
inadequacies of those tiny little displays, in the bank for a rainy day; and embrace
genuine everyday devices that provided
it was, frankly, useless. technology.”
integrated services right from the start,
“Now compare Nokia and RIM with and not cute gadgets that kind of Hope to see you at Jupiters (July 46)
Apple. I remember many years ago being worked, most of the time, if you held the to continue the discussion ... nYou can also read
