Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health

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Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Presentation on
                      “Highlights of My Journey as
                          Executive Director”
                              (2000 – 2019)

Lalita Harie (Gita)
DCMH: Executive Director
2000 - 2019
                                                     1
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Introduction
• I was appointed to the position of Executive Director on 1 July 2000
• The status of DCMH when I assumed the position was the following :
• Finances were at an ebb with an accumulated Debt of R2.6 million, comprising of:
    - Overdraft of R1.5 million which was cleared to Zero balance in December 2003
    - Bonds of R1.1 million which was settled in 2004
• Initiated the Income Development Committee in 2001
• Low staff morale
• No proper job descriptions
• Few Policies and Procedures
• Threat of closure of some of the projects
• Poor Public / Stakeholder image of DCMH

    19 August 2019 – Presentation by L Harie   2
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Strategic Planning Process
December 2002
• Strategic Process was introduced to staff.
January 2003
• Contracted Big Sky Center to facilitate the Process.
February 2003
• 10 Representatives of Staff interviewed, and a questionnaire was compiled by staff.
March 2003
• Employee Climate Survey.
• 76 questions were completed by 113 employees giving a total of 8000 opinions

The Board and Management embarked on a Thinking Strategy Session in March based on:
• Human Resources
• Financial Sustainability
• Transformation of Service Delivery
• Networking, Lobbying and Intersectoral Collaboration
• Marketing / Promotion / Awareness Raising of Services

The objective was to emerge from this process with a coherent Strategic Plan for DCMH with buy-in from Board
and Employees alike and this objective was accomplished with ratification from the Board.
     19 August 2019 – Presentation by L Harie           3
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Launch of 5 Year Strategic Plan:26th June 2003
• The Launch of the Strategic Plan, signed off by the entire staff to shape the future of DCMH
• The 4 Strategic Focus areas were :
    - TEAM BUILDING
    - CARING FOR STAFF
    - TRAINING STRATEGY
    - INCOME GENERATION STRATEGY

Review of 5 year Strategic Plan: 2008
The Review Function showcased the roll-out of the Strategic Plan over the previous 5 years and
demonstrated the impact of this roll-out on the functioning of DCMH.

     19 August 2019 – Presentation by L Harie        4
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Team Building for Staff

Review: 2003 - 2008
TEAMBUILDING
Team involvement and employee empowerment helped
staff to make decisions about their work; it increased
loyalty and assisted to create ownership. Stronger,
supportive teams have contributed to higher quality
service delivery to service users and to the financial
sustainability of the organization.

                                                                              CARING FOR STAFF
                                                                              “Too often we underestimate the power of a
                                                                              touch, a smile, a kind word, a listening ear, an
                                                                              honest compliment, or the smallest act of caring,
                                                                              all of which has the potential to turn a life
                                                                              around.” Leo Buscaglia. Wellbeing of staff has
                                                                              contributed greatly to staff motivation!

                                                Valentines Day

             Baby Shower
     19 August 2019 – Presentation by L Harie                    5
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
TRAINING FOR STAFF

Spend of R826 328.00 from HWSETA
Enhancing of skills through training has
capacitated staff to render quality service
delivery.

                                                                    HIV / Aids Training

                                               Arts & Crafts

                The 2003 Climate Survey was followed up with a
                further Organizational Scan in 2008 by means of a
                questionnaire which was completed by all staff.
    19 August 2019 – Presentation by L Harie                   6
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
2009 Launch Of Our New Strategic Plan
                                                       We contracted with
    We named our Strategic Plan for               Student Wise to capture
            2009 - 2013                          the findings from the 108
       IYAHAMBA LENQOLA                          Questionnaires that were
     “THE TRAIN IS MOVING”                              completed by staff.

STRATEGIC FOCUS AREAS
-     Income Generation / Income
      Development
-     Service Delivery / Service User Needs
-     Team Building
-     Caring For Staff
-     Training For Staff

      19 August 2019 – Presentation by L Harie           7
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Strategic Review & New Strategic Growth Path
2014 - 2019
An inclusive process of Board Members engaging in a Strategic Workshop, staff members
participating in a climate survey and our service users participating in their own strategic workshop,
the new strategy was launched at a function on 7th March 2014.

    We named our Strategic Plan for 2014 -
                   2019
         ISAHAMBA LENQOLA
     “THE TRAIN IS STILL MOVING”

STRATEGIC FOCUS AREAS
-    Marketing and Branding
-    Staff Well Being
-    Service Delivery
-    Financial Sustainability
-    Training      and
       19 August 2019      Development
                      – Presentation by L Harie      8
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Management Strategic Planning Workshops
                        Introduced in 2003 and implemented on an annual basis. 2009 Introduced Specific Themes
                                           which are implemented in all sections of DCMH

2009                                                      2010
“A year of difference” - we are Change Champions in the   “New Life & Vitality” in Leadership and the 5 Strategic Focus Areas:
face of the economic recession.                             - Things that need to Stop – Drainage areas?
                                                            - What needs to Continue – What’s working well?
                                                            - What needs to Start – Growth or doing things differently?

2011                                                      2012
“Sustain with Vitality at DCMH”.                          “Victory 1000²” each management member including myself had to
                                                          source 3 funders and we achieved this.

2013                                                      2014
“Simunye we are One – It’s up to You”                     “Thinking Differently – What Can I Do Different”

2015                                                      2016
“7 Keys to a Winning Team”                                “Success Through Synergy”

2017                                                      2018
“Serving with Passion, Improving Quality of Life”         “Turning the Tide”
      19 August 2019 – Presentation by L Harie              9
Lalita Harie (Gita) DCMH: Executive Director 2000 2019 - Presentation on "Highlights of My Journey as - Durban and Coastal Mental Health
Human Resources

•   Job Descriptions - 2003
•   Job Grading - 2003
•   Policies and Procedures – 2003
•   Leave Management and reduction – 2003
•   Service Contract – new terms & conditions – 2004
•   Process User Guides – 2006
•   Formal Performance Appraisals - 2009

      19 August 2019 – Presentation by L Harie   10
Salary Increases Over the Years
 2001/2002                          2002/2003              2003/2004             2004/2005          2005/2006
        5%                   10% - Earning R945.00 pm   15% - Earning R1058.00    8% increase   11.2% - Earning R1314.00
                                                                  pm                                       pm
                                    6% Rest of Staff
                                                         10% - Social Worker                     11.5% - Social Worker

                                                          9.5% - Rest of Staff                      13% - Workshop
                                                                                                 Supervisors & Day Care
                                                                                                       Managers
                                                                                  R100 - MA
                                                                                                    8% - Rest of Staff
                                                                                                      R150 - MA

  19 August 2019 – Presentation by L Harie                    11
Salary Increases Over the Years
   2006/2007                           2007/2008                2008/2009                2009/2010                2010/2011
  16% - Starting salary            R200 & 8% - Day Care      R100 & 8% - Day Care         MENTION OF            SERIOUS ECONOMIC
     R1 800.00 pm                  Managers – R2000 pm      Managers / W/Shop Sup.      ECONOMIC CRISIS               CRISIS
 (Day Care Managers &                                             R2100 pm
  W/Shop Supervisors)            R200 & 8% - W/Shop Sup.                               R100 & 8% - Day Care   9% - Day Care Managers &
                                        R2000 pm              R100 & 8% - Day Care        Care workers              W/shop Sup.
  15% - Day Care Care                                       Care workers – R1850 pm
        workers                  R150 & 8% Day Care Care                                R75 & 8% - Certain
                                         workers            R100 & 8% - Acc / Admin,       Categories           R100 & 8% - Day Care
12% - W/Shop Managers                                             Supervisors                                      Care workers
                                       8% - Rest of Staff                                8% - Rest of Staff
10% - Accounts / Admin                                          8% - Rest of Staff
                                                                                                                 8% - Salary Increase
   8% - Rest of Staff                      R300 - MA               R375 - MA                R450 - MA                 R500 - MA
     R200 - MA

     19 August 2019 – Presentation by L Harie                      12
Salary Increases Over The Years
 2011/2012                          2012/2013                 2013/2014                  2014/2015                  2015/2016
SERIOUS ECONOMIC             SERIOUS FINANCIAL CRISIS       SERIOUS FINANCIAL        FINANCIAL DIFFICULTIES      SERIOUS FINANCIAL
     PERIODS                                                      CRISIS                                             DIFFICULTIES
                               Financial Sustainability                            Financial Sustainability     Financial Sustainability
   8% Increase                     Workshops held        Financial Sustainability      Workshops held              Workshops held
                                                            Workshops held                                        1st April 2015 DOH
                             Received only R205 000.00 No Funding from National R75.00 + 7% - Day Care reviewed the 16% subsidy
                               from National Lottery             Lottery          Managers, Care workers, cut for JV and increased it
                                                            1% Subsidy Rate             W/shop Sup.                      by 4%
                              R75.00 + 7.5% for certain      Reduction from           7% - Rest of Staff      No Salary Increase for April
                                categories – Day Care    Department of Health         No Funding from                    2015
                              Managers, Care workers,                             National Lottery, last call 50% Bonus in March 2016
                                    W/shop Sup.         R50.00 + 6.5% - Day Care           in 2012
                                                        Managers, Care workers, 16% Cut in Subsidy Rate          6% from DOSD after
                                 7.5% - Rest of Staff         W/shop Sup.         for Jona Vaughan Home          lobbying as a Sector
                                                                                    100% Bonus – March Lobbying and presentation
                                     R575 - MA             6.5% - Rest of Staff             2015              of motivation – increase JV
   R550 - MA                                                                                                        subsidy by 12%
                                                               R600 - MA                 R650 - MA                    R650 – MA

  19 August 2019 – Presentation by L Harie                       13
Salary Increases Over The Years
              2016/2017                                  2017/2018                              2018/2019
  SEVERE CASH FLOW & FINANCIAL                      SEVERE FINANCIAL CRISIS               SEVERE FINANCIAL CRISIS
             CHALLENGES                                                                    No Bonus in March 2018
  Financial Sustainability Workshops            Financial Sustainability Workshops           No Salary Increase
                 held                                          held                  NLC Funding received in Sept. 2018 of
       No Increase from DOSD                                                         R605 000.00 for operations although
 National Lottery Funding received in                No Increase from DOSD                applied for R3 633 150.00
 Dec. 2016 applied for R2 990 600.00
but received R870 000.00 to use for 12                 5% - Salary Increase
        months until Dec. 2017                                                                      2019
      50% - Bonus in March 2017                                                      National Minimum Wage implemented
R100 + 5% – Categories of staff starting                                                   No Bonus in March 2019
 between R2800 - R3035 – Day Care
       Managers, Care workers                                                         5% - Salary Increase for all staff for
           5% - Rest of Staff                                                                       2019/20
              R700 - MA

     19 August 2019 – Presentation by L Harie                14
Operational Budget
                                                  2000/01   - R13 000 000
                                                  2005/06   - R16 500 000
                                                  2010/11   - R30 000 000
                                                  2015/16   - R42 400 000
                                                  2019/20   - R47 100 000

  19 August 2019 – Presentation by L Harie   15
Operational Budget
•   Inherited debts of R2, 600 000.00 on 01 July 2000, which was cleared by December 2004. Based on
    the advised statutory annual consumer price index escalation of 5.30%, over the 19 year projected
    period, the 01 July 2000 debt of R2,600 000.00 would amount to R7 303 663.00 at present day
    value.
•   Relocation of Head office to Sherwood in 2002 with a saving of R185 000.00 per annum and
    compounded thereafter.
•   Subsidy rate increase of 78% in 2005 for Day Care from R206 per month to R660 per month per
    child.
•   2005 – 2010 Purchase of 18 new vehicles, with donor funding.
•   Recovery of R1,1 000 000.00 from the Provincial Dept. of Health in 2009.
•   The 2008 Global Economic crisis started having a negative impact on the organisation's finances
    notwithstanding this we continued to give staff salary increases and sustain the services of DCMH.
•   In 2012/2013, we held our first Financial Sustainability Workshop
•   In 2013/2014, we had a 1% subsidy rate reduction from DOH for all our DOH subsidised projects.

    19 August 2019 – Presentation by L Harie         16
Operational Budget
•   In 2014/2015, we received no funding from National Lottery for this year and the previous year and
    received only R205 000.00 in 2012/2013.
•   In 2014, each Management member committed to securing three new funders and this was achieved.
•   In 2015/2016, after intense lobbying we received a 6% increase from DSD.
•   In 2015/2016 there was a consolidation of projects as part of business re-engineering and reduction of
    expenses to ensure sustainability. The Management’s strategy commitment for the year was that
    Management will save a million rand through expense reduction and the ED will also save a million
    rand. This was achieved by the ED through closing Chatsworth Club and Wentworth Club and
    transferring service users to Chatsworth and Wentworth protective workshops. Closing Pinetown Day
    Care and developing stimulation units in the community. Closing Overport Day Care and transferring
    the children to Durban North Day Care. Closing CPTW Overport and transferring service users to CPTW
    Sherwood. Management achieved a grand total saving on this goal of R816 115.00 and the ED achieved
    a grand total saving through consolidation and mergers of R1 098 168.00
•   There has been a continuation of stringent expense management, innovative cost saving and
    constantly exploring new income streams.
    19 August 2019 – Presentation by L Harie      17
Finalisation of Long Outstanding Projects from 2000
North Bay Lodge                                 2002   MOA Signed
                                                2010   Transfer of Professional Administration to NBL Council
Maybury Farm                                    2003   Sold
Inanda / Amaoti Day Care                        2003   Building Completed
Life Rights – Jona Vaughan Home                 2004   Finalized
Life Rights- Sherwood                           2005   Finalized
Tongaat Property                                2013   Transferred to Department of Education and
                                                       Registered in Deeds Office on 8th August 2013
Derrett Trust for Clive & Craig Derrett
2 bedroom structure in 1990 at Sherwood Hostel         Ascertained rights relating to structure

     19 August 2019 – Presentation by L Harie                 18
Finalisation of Long Outstanding Projects
Chatsworth & Overport Properties                2012   25 year lease renewed for another 25 years;
                                                       however, we closed down Overport projects and
                                                       transferred the Overport property to Dept of Public Works in
                                                       2015.

Mpumalanga Property                             2018   The 40 year Long Term Lease was signed on the
                                                       31st October 2018 at Ingonyama Trust Board (ITB)

PROJECT IN PROGRESS
Groeneburg Property (Inanda )

     19 August 2019 – Presentation by L Harie                  19
My Involvement in the NGO Sector for KZN
•   I serve on the Network of Directors Forum.
•   In 2014, I was part of the Task team that lobbied for an increase in the subsidy tariff rate and
    through our interventions, we finally got a 6% increase in March 2015 for the financial year
    2014/2015
•   In 2016, I was the Coordinator of the Research Impact Task Team which resulted in developing
    a research document of the impact that the subsidy cuts will have on service delivery and on
    account of presenting this research document to the media and to the MEC and her team, we
    as a Network of Directors achieved a reversal of the subsidy cuts.
•   In 2017, we continued to lobby for an increase in the subsidy tariff rate as we did not receive
    an increase in the financial year 2015/2016 and 2016/2017
•   In 2018, we continued to lobby and received a 5% increase in the subsidy tariff rate for
    2018/2019 financial year.

    19 August 2019 – Presentation by L Harie        20
Mayoral Functions to Honour DCMH’S Services to
Communities
                                                                               The Grand Mayoral
                                                                            Reception for 136 guests
                                  To honour                                 at Ushaka Marine World
                                  DCMH’s 61                                 in honour of DCMH’s 75
                                   Years of                                  years of service to the
                                   Service                                    citizens of Ethekwini

                                   Official Openings – Amaoti 2003 & Head Office 2002

  19 August 2019 – Presentation by L Harie          21
Realization of a Dream
Official Opening of our newly built Kwa Ximba Day Care
Centre
Official opening in May 2013 with 330 guests. His
Worship the Mayor of eThekwini Municipality,
Councillor James Nxumalo, Inkosi Mlaba, Head of
the Traditional Council, and Prof Alfred
Nevhutanda, Chairperson of the National Lotteries
Board presided over the official opening. The
occasion was an emotional one, celebrating the
rights of children with disabilities to attend a
facility in a community-based environment that is
custom-made for their care and education. It was
also a celebration of the culmination of seven
years of meticulous planning and fundraising of R5
million for what initially seemed an unattainable
target. We have secured a 40 year lease with ITB.

    19 August 2019 – Presentation by L Harie    22
Major Renovations between 2000 & 2006

  19 August 2019 – Presentation by L Harie   23
Major Renovations

Wentworth Major Renovations, 2003 and              Wentworth Roof Replacement - 2017
     Nyangwini Day Care, 2011

                                                                 Major renovations at
                                                                 Mpumalanga Day Care
                                                                   Centre in 2006.

                                                               In addition, Umlazi Halfway
                                                                 House was renovated in
                                                                           2014
   19 August 2019 – Presentation by L Harie   24
Marketing & Branding                                                                           MARKETING DVD
                                        DCMH ANTHEM           HAVE A BREAK!
   NEW LOGO

ANNUAL REVIEW
  BROCHURES                              SEVEN DECADES HISTORY BOOK   INSPIRATIONAL TIP
                                                                                                        NEWSLETTER

L Harie - 24
          19 June
             August
                  2019
                    2019 – Presentation by L Harie              25                        25
Marketing & Branding - Some Media Articles                      Dignity in
                                                             Mental Health

Some of the employees, service providers and board
members who received awards in recognition of quality
mental health services.

      19 August 2019 – Presentation by L Harie          26
Diamond Jubilee Celebrations -2015

                                                Governing Board,
                                                Executive Director,
                                                Management & Staff
                                                during the 75th
                                                Anniversary
                                                Celebrations

19 August 2019 – Presentation by L Harie   27
DCMH Projects Selected By Ministers & MEC’S
                                                                                                     Launch of the 2017 National Disability Rights
       Mandela Day 67minutes initiative at our Amaoti Day Care                                         Awareness Month at DCMH projects on
           centre on 18/07/2016 by MEC Dr Zweli Mkhize                                                   03/11/2017 by the Minister of Social
                                                                                                         Development Ms Bathabile Dlamini

Dr Zweli Mkhize, Chairman of ILAF, in his keynote address at this event shared: “Children
  with disabilities are vulnerable who would otherwise have led life without support. For
that reason, we want to say to the Board, Management and Staff of DCMH that you are the
             heroes of our struggle; you are heroes of our new South Africa”

             MEC of Social Development in the province of KZN, Ms Weziwe Thusi identified “DCMH
             as the most appropriate of the launch of this important National Programme because of
                              the important work it does in the disability sector”
           19 August 2019 – Presentation by L Harie                               28
Growth and Transformation of Service Delivery
                         DCMH qualifies as a Socio-Economic Development Beneficiary. As more than
                         75 % of our beneficiary reach is “black” as defined in the EE Act. 30% - 35% of
                                      our beneficiary reach is in deep rural communities.

                                               BENEFICIARIES REACHED

  19 August 2019 – Presentation by L Harie                  29
Growth and Transformation of Service Delivery
                                                                                                           MOTHER BABY PACKS
                                                                                           Given to Expectant Mothers of children with disabilities
                                                                                             in Rural Communities during the prevention of the
                                                                                                       mental disabilities programme
                                                                                                                      &
                                                                                           Collaboration between DCMH and Dance Motion USA

                                                             DACMHAM
                                             DCMH Advocacy Movement has empowered
                                              Mental Health Care Users to take a lead in
                                                      decision making process

                                             Visit by CAM, a UK based organisation – New
                                                   ways of “Person Centred Approach”

  19 August 2019 – Presentation by L Harie                 30
Growth and Transformation of Service Delivery

  19 August 2019 – Presentation by L Harie   31
Growth and Transformation of Service Delivery
              GRADUATION CEREMONY                                       LAUNCH OF THE NEW PROTECTIVE WORKSHOP MODEL- 2011
      For the Service Users who were trained in
        Cleaning and Block Making Skills 2012

             CERTIFICATION CEREMONY 2019
Hygiene & Cleaning Level 1 Learnership through Services Seta

                                                                   PARTNERSHIP FOR PEOPLE WITH MENTAL
                                                               DISABILITIES WITH ETHEKWINI MUNICIPALITY
         19 August 2019 – Presentation by L Harie                  32
Recognition Awards                                                               34 AWARDS FOR:
                                                                                 •   GOOD GOVERNANCE
                                                                                 •   RURAL REACH
                                                                                 •   BEST PRACTICE MODELS
                                                                                 •   POVERTY ALLEVIATION

                                                                                       2016 DCMH attained a score
                                                                                       of 93% on governance from a
                                                                                        SA National Proficient Index
                                                                                        Assessment undertaken on
                                                                                       behalf of Ubuntu Community
                                                                                                   Chest

                                                Selected by KZN Dept of Social
                                              Development to present on Best
  19 August 2019 – Presentation by L Harie    Practice by an NPO at their Good
                                             33
                                                 Governance Summit in 2018
My Personal Recognition Awards
•   Selected by the United States, Department of State for Mental Health programmes
    on the International Visitors Leadership Programme – IVLP (1998)
•   Received Hamlet Award for Upliftment of Persons with Intellectual Disabilities
    (2004)
•   Received Standard Bank Salutes the Women of KZN Award (2007)
•   Received Nedbank Regional Business Achievers Award(2008)
•   Received Certificate of Commendation for Boss of the Year Award (2008)
•   Selected as 1 of 6 Gold Star Participants worldwide by the United States
    Department of State for the International Visitor Leadership Gold Star Alumni
    Project – being the first South African selected to represent the NGO sector for the
    African Continent (2015)
•   Received Award of Excellence for the Outstanding Individual in the field of Mental
    Health from South African Federation for Mental Health (2016)

    19 August 2019 – Presentation by L Harie            34
Present Status Quo / Some Recent Challenges
•   DCMH has been experiencing critical financial challenges over the past few years on account of the shrinking economy,
    reduction in government subsidies and donor funding and cost escalations.
•   This was compounded by the Board and the Executive Director having to deal with and manage some drawn out HR
    matters as well as the ensuing negative media onslaught and disruptions at the last AGM, which were orchestrated by
    a few individuals and which caused instability in service delivery, diversion of resources and tremendous stress on the
    Board, Management, Staff and Service Users.
•   Fortunately, given the reputation that DCMH has built over the years - through its quality service delivery, an ethos of
    good governance, transparency and working together with stakeholders and staff - government departments, donors
    and other funders have continued to support the organisation with confidence.
•   The critical financial challenges were further compounded by our Bank’s requirement to reduce the overall overdraft
    facility to R1,7 million by 31 March 2019, as the Bank now considered DCMH as a risk client due to the negative media
    and disruptions at the AGM. This was a daunting requirement and fortunately through some bequests and donor
    funding, the Board and I managed to meet the bank’s requirements.
•   DCMH has also been able to weather this period through our cost saving strategies, cost containment measures and
    stringent expense management.
•   Despite all the challenges, DCMH has continued to render quality service delivery, maintain our team building and
    caring initiatives, ensured that training programmes for staff have continued, and invested in marketing the
    organisation’s services.
    19 August 2019 – Presentation by L Harie              35
Conclusion
•   During this 19 year journey we have together transformed our service delivery from Occupational Work to
    Economic Empowerment; from Institutional Care to Community Care; from Care to Stimulation to Skilling; and from
    Clinical Services to Developmental Social Work Services.
•   Implementation of strategies to sustain services by Management and Staff of DCMH is commendable and their
    commitment has always been greatly valued.
•   The Management and Staff must continue to build on our passion to optimise the potential of our beneficiaries and
    in so doing, to change the financial and service delivery landscape by passionately delivering on DCMH’s future
    growth path.
•   I believe that DCMH has the ability to respond to opportunities, reposition itself in respect to strategic and
    operational challenges and adapt to changing environments. “Financial Sustainability” has not been just a buzz
    word at DCMH, it is critical to the foundation of an Organisation – it is the key to DCMH’s future prosperity and
    sustainability. This is only achievable through cohesion and commitment.
•   Continuing to value funders, strengthening partnerships with Government Departments and having a band of
    committed Volunteers, will contribute significantly to sustaining services to Persons with Mental Disability and their
    families.

    19 August 2019 – Presentation by L Harie              36
Conclusion
• To the Chairperson & members of the Governing Board, both past and present, thank you for your leadership,
  direction, tenacity, commitment and support over the years, which I have always highly valued.
• Thank you to Senior Management and my PA for your loyalty and support as you walked alongside me on this journey.
  Thank you also to Middle Management and Staff for your commitment and support in implementing our programmes
  and services.
• Thank you to the Service Users for the joy and fulfilment you’ve brought into my work life.
• Sincere appreciation to the Department of Social Development and Department of Health, Donors and Volunteers for
  your generous funding and valuable contributions.
• I have continually strived to provide leadership to place DCMH ahead of the pack in the NGO sector despite tough
  economic and other challenges, to hold people together, inspire hope and instil confidence to keep striving and doing
  our best in our service delivery to persons with mental disabilities.
• I wish to conclude with the following words:
“Let us remain our own best fans and our own best supporters because, whilst our aspirations may vary, we have a
responsibility to shape a future for people with mental disabilities for generations to come so that they can enjoy their
rightful place in society”.

     19 August 2019 – Presentation by L Harie                37
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