Leadership comes first - SUMMER

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Leadership comes first - SUMMER
SUMMER
          CONFERENCE
          23-24 JUNE 2021

      Leadership
      comes first
essential lessons from unprecedented times

           23-24 JUNE 2021
Leadership comes first - SUMMER
Thanks to our participating partners:
                            Headline Supporters

                Conference Supporters and Exhibitors

@cubo_comms #cubosummerconf2021
Leadership comes first - SUMMER
Contents
      4. About CUBO

      5. Chair’s Welcome

      6. Summer Conference 2021 Programme

      8. Virtual Conference Guide

      10. Conference Supporter Profiles

                                                 SUMMER
                                            CONFERENCE
                                            23-24 JUNE 2021

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Leadership comes first - SUMMER
About CUBO
      CUBO is the association for commercial and campus services professionals
      in higher and further education.

      With a mission to promote and deliver excellent student and campus experiences we:
      n     connect members and supports their learning through events, training, research and
            best practice;
      n     enable members to use their skills and business acumen to deliver services and income that
            enhance universities;
      n     work with organisations that share our ethos of using commercial activity to provide excellent,
            value for money services that support wider university missions;
      n     advocate for high quality and innovative campus life activity.

      Over 750 commercial and campus services directors, their teams and colleagues make up the CUBO
      community. Their responsibility extends across accommodation and residence life, catering and
      hospitality, conferencing and summer business, as well as retail, sport, nurseries, security, print and
      design, arts venues, soft FM, hard FM, timetabling, digital services and even the whole estate.

      CUBO’s members are generally represented by the most senior member of staff responsible for the
      strategic development and management of a university’s commercial activities and campus services.

      CUBO also administers the UUK Code of Accommodation Practice – protecting students’ rights to a safe,
      good quality place to live at 146 higher education establishments.

      Through the Covid-19 pandemic, CUBO has contributed to government consultations on student
      accommodation and quarantine arrangements, while providing members with essential networking
      and updates, both digitally and virtually.

      Enquire about membership:
      Jan Capper, Chief Executive T: 07931 153885 E: jan.capper@cubo.ac.uk www.cubo.ac.uk

                                                                                          SUMMER
                                                                                     CONFERENCE
                                                                                     23-24 JUNE 2021

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Leadership comes first - SUMMER
“
                                                                               Everyone in
                                                                               commercial
                                                                               services will find
                                                                               something
                                                                               valuable to take
                                                                                           “
                                                                               away from the
                                                                               event.

      Chair’s Welcome
      On behalf of the CUBO Board, a warm welcome to Summer
      Conference 2021 to our members, partners and guests.
      Words can fail when thinking about this year, but for me (and I suspect many of you) it’s been
      challenging, exhilarating, depressing, engaging, exciting and tiring – sometimes all at the same
      time! I hope this CUBO conference can be a haven and respite in the year, and that we can all take
      some time out to reflect, learn lessons, understand how to address the future and be stimulated
      to be the best leaders that we can be.
      The programme has been carefully developed to reflect the wide portfolio of commercial and
      campus services that CUBO members lead and manage. Whether you can make the whole
      conference, or can only drop into to specific sessions, everyone in commercial services will find
      something valuable to take away from the event. The Team Ticket has opened up the conference,
      so it’s great to provide this opportunity to more staff then ever from across the sector.
      It’s important to thank to both members and partners, who support us throughout the year
      and have contributed to making every CUBO Conference and event such a great experience.
      A particular thanks however to Phil Scott as Chair of the Conference Committee and Jan Capper
      and the team for organising CUBO Summer 2021.
      I am sad that we cannot meet in person again this year, but one of the positives from the
      pandemic has been the flexibility and imagination shown in the sector: from almost nothing,
      we have learnt how to create engaging and informative virtual meetings and conferences, and
      the zero carbon meeting is here to stay. However, I don’t believe that this can replace all the
      networking opportunities provided by a real world conference, so I’ll see you next year in person!
      With best wishes

      Jo Hardman, CUBO Chair and Director of Commercial Services, Lancaster University

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Leadership comes first - SUMMER
SUMMER
            CONFERENCE
            23-24 JUNE 2021
                                           Programme
      Day one: Wednesday 23rd June
      9.00am - 10.00am        Welcome and CUBO Update
                              n Chair Jo Hardman, Director of Commercial Services,
                              Lancaster University and CEO Jan Capper

      10.00am - 11.00am       Keynote – Nick Watt - Political Journalist
                              n The Political Landscape and Likely Impacts on Higher Education

      11.30am - 12.30pm       Keynote - Kate Nicholls - CEO, UK Hospitality
                              n Reshaping and Recovery of Hospitality

      12.30pm - 1.30pm        Lunch break – Time to browse the exhibition

      1.30pm - 2.30pm         Keynote - The New Rebellion Generation Alpha:
                              Changing the World by Stealth.
                              n Insights into the Gen A activism strand and the effects of Covid-19
                              from a new Beano Brain white paper published in 2021 -
                              Helenor Gilmour and Peter Maginn, Directors of Insight, Beano Brain

      2.45pm to 3.45pm        Breakout sessions
                              n Identifying and Exploiting New Commercial Opportunities -
                              Grant Vernon, Innovations Network

                              n Next Steps for Campus Sport - Dan Tilley, Director of Sport,
                              University of Nottingham and Phil Steele, Director of Sport and
                              Commercial Services, UEA and Keith Morris, Head of York Sport,
                              University of York

                              n New Models: Co Living and the Student Hotel -
                              Ian Jones, Deputy Director, ACS, The University of Sheffield and
                              Frank Uffen, Partner at the Student Hotel and Co-Founder, Class Foundation

      4.00pm - 5.00pm         Panel Debate – The Future of Student Accommodation
                              n Chaired by Nick Watt

                              The Panel
                              Nick Hillman, Director of HEPI
                              Sarah Jones, Cushman and Wakefield
                              Sarah Randall Paley, Director of Finance at Lancaster University
                              and Chair of BUFDG
                              Dean Spears, Director of Campus Facilities, University of York

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Leadership comes first - SUMMER
Day two: Thursday 24th June
      9.15am - 9.45am     Conference Energiser - Bami Kuteyi
                          n A Wellbeing and Productivity Session like you’ve never seen before!
                          Light exercise to set you up for the day.

      10.00am - 11.00am   Keynote – Terez Rijkenberg, Strategy Coach
                          n Strategies for Leading through Periods of Ambiguity and Disruption

      11.30am - 12.30pm   Breakout sessions
                          n Building Resilient Teams
                          Louise Edward - Holland, HR Director at NTU

                          n Sustainable Accommodation: Why it matters and how we’re achieving it -
                          James Tiernan, Head of Energy and Environment, UNITE Students

      12.30pm - 1.30pm    Lunch break – Time to browse the exhibition

      1.30pm - 2.30pm     Case Study – Creating Effective Hybrid Events
                          n Erin Cooke and Alex Penn, Warwick Event Services

      2.45pm to 3.45pm    Breakout sessions
                          n Principles of Effective Stakeholder Management - Rody Vonk, Entrepreneur

                          n Re-energizing Campus Catering - Gavin Brown, CEO, Leicester Services
                          Partnership, The University of Leicester and Ben Collier, Head of Retail,
                          Catering and Hospitality, Manchester Metropolitan University

                          n Supporting staff with their mental health and wellbeing -
                          Robyn Guillaume-Smith, Programme Manager,
                          Mentally Healthy Universities Programme, Mind

      4.00pm - 5.00pm     Keynote – David Meade
                          n Lead With Your Head

      5.00pm - 5.15pm     Virtual Conference Close
                          n Thanks and Competition Winners!

                                                                                SUMMER
                                                                           CONFERENCE
                                                                            23-24 JUNE 2021

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Virtual Conference Guide
      Platform
      EventsAir is a single platform that includes a Conference, Exhibition and Meetings Hub. It is provided and
      hosted by our Platinum Partner, Warwick Event Services.

      Tickets and Access
      There are two ticket types:
      n Team ticket allows unlimited staff from a university to attend.
      If your university bought a team ticket, you will have registered or can register here for your individual
      login: CUBO 2021 Summer Conference Wed 23 Jun 2021 - Eventbrite. It will be emailed by Monday
      21st June. Later registrations are possible.
      n Individual ticket – your individual login will be emailed by Monday 21st June.

      One login for the whole event
      Your individual login is your unique link to access the platform, within which you can access all
      conference sessions, the exhibition and meeting hub.

      With your login, you will receive a Delegate Guide to the conference platform showing you how to create
      your profile, view and join conference sessions, visit the exhibition, connect with other attendees and
      more. Please do take some time to set up your profile and upload a photo (not only will this gain you
      250 competition points - see below - it will make connecting and networking easier), along with other
      information such as job title and social media.

      Competition: Participation = Points = Prizes!
      Get really involved with the conference and you could win one of three great prizes! Points are earnt for
      engaging in different ways – see below – with Amazon vouchers awaiting the most active delegates.

      n 1st prize: £250
      n 2nd prize: £150
      n 3rd prize: £100

       Activity                                               Points Awarded

       Attend a conference session                                   500

       Visit an exhibition stand                                     500

       Ask a question                                                250

       Answer a poll                                                 250

       Upload a photo                                                250

       Exchange contact information                                  250

       Schedule a meeting with an exhibitor                         1000

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Leadership comes first - SUMMER
Virtual Conference Guide

      Exhibition
      15 CUBO corporate partners are showcasing their services in the virtual exhibition. Visit them in the
      breaks during the conference on 23 and 24 June, or on 21 and 22 June, before the conference begins!
      Simply log in to the platform and click Virtual Exhibition. In the exhibition, you can download information,
      watch videos, live chat or make an appointment. Visiting a stand and scheduling a meeting will earn
      you big points in our prize draw – and Baxter Storey have their own prize draw! A bottle of their Searcys
      champagne and a BaxterStorey@Home voucher could be yours if you visit their stand or meet with
      Baxter Storey!

      Wellness
      It’s been a tough, tough year for commercial services staff, so as well as two conference sessions on
      team resilience and staff mental wellbeing, we’ve included a Wellbeing and Productivity Session to
      start Day Two, led by the amazing Bami Kuteyi, who gave the recent CUBO Residence Life Conference
      a wonderful energizer. Bami and her team empower high-performing teams from organisations like
      Google, Vogue, Nike, Puma, JD Sports and our very own University of the Arts, London! Thursday 24th
      June 9.15 - 9.45am.

      Contact
      Technical, system or access enquiries - if you have any platform queries during the conference or access
      issues with EventsAir please click on the Help button within the EventsAir platform or email the events
      team on erin@wce.co.uk

      General enquiries - please contact Claire on admin@cubo.ac.uk

                         SUMMER
                    CONFERENCE
                    23-24 JUNE 2021

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Leadership comes first - SUMMER
Supporters/
 Exhibitors
Conference Supporter/Exhibitors
      Profiles

      Unite Students                                                        Warwick Services UK
      Is the UK’s largest and most established manager and developer        An event production company with a reputation for the design,
      of purpose-built student accommodation. It provides a home for        build and delivery of events that truly stand out for all the right
      around 50,000 students, in more than 140 properties, across 28        reasons.
      leading university cities in England and Scotland. Unite works in        Conference, Exhibition, Hybrid and Virtual all feature within
      partnership with more than 60 Higher Education institutions and       our field of expertise. Developed over 3 decades from a team who
      also lets rooms directly to students. Unite’s purpose is to provide   simply love events, we are driven by our excellent work ethic,
      a home to its culturally-diverse customers, offering them a strong    technical expertise and creative energy.
      foundation for academic and personal success.                            Named after our Managing Director and not our location, we
          Founded in 1991 in Bristol, The Unite Group plc is a FTSE250      work across the UK and Northern Europe, with offices in Exeter,
      company, listed on the London Stock Exchange, employing more          Edinburgh, Swindon and Belfast. Whilst we have developed and
      than 1,250 people. It pursues a sustainable growth strategy,          expanded our services over the years, we remain focused on
      designed to make the most of the resilient nature of the student      delivering the desired results for our clients, and it is through
      accommodation sector. Unite is the founder and major donor of         these close working relationships that we have established what
      the Unite Foundation. Since 2012 this has provided free student       we have become today.
      accommodation and financial support to 160 young people in the           Events range from conventions, to research conferences,
      UK who lack family support.                                           new product launches, graduation ceremonies, Gala dinners and
                                                                            Exhibitions. No one client is too big or too small only the way we
      www.unitestudents.com                                                 think about how it can be delivered.

                                                                            www.warwickeventservices.com

      UPP
      UPP is the UK’s leading provider of on-campus residential and
      academic accommodation infrastructure. We have over 36,000
      rooms in operation or under construction through long-term,
      bespoke partnerships with 15 world-leading universities. With
      approximately 1,000 employees, since 1998 we have invested
      over £3bn in the UK higher education sector and provided homes
      to over 400,000 students.

      www.upp-ltd.com

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Baxterstorey                                                            Campuslife
      We ensure our food makes a difference! Adding value to the              Is the UK’s premier student communication specialist and student
      student experience through local, fresh, sustainable food is at         engagement service. Working alongside over 85 of the UK’s
      the top of our agenda. We use our 17 years of experience and            leading higher education institutions and private accommodation
      knowledge, to make sure our partnerships deliver maximum value          providers, we offer a wide spectrum of marketing and content
      for you, your students and staff. This means bespoke operations         generation services with innovative, exciting and creative
      that are tailored at every opportunity. We don’t do off-the-            solutions that engage a university department with students on a
      shelf solutions or centralised procurement deals. Instead, we           huge range of issues, information and services.
      concentrate on bringing great food and hospitality services to
      campus We are honest and bold, continuing to challenge ideas            www.campuslife.co.uk
      and brave enough to say no. Creating great food experiences is
      what we do best’.

      www.baxterstorey.com

                                                                              Gather & Gather
                                                                              Have a 6,000 strong plus team and operates across 600 sites,
                                                                              feeding an estimated 200,000 people every day across the UK
      Collegiate                                                              and Ireland. Our services range from small café bars through to
                                                                              extensive campuses and include every aspect of staff feeding,
      Is the forefront investor and developer partner in the production       hospitality, events, fine dining, vending and commercial
      and operation of class-leading student housing projects across          operations.
      the UK and Europe                                                          Within every site Gather & Gather has taken on, catering has
                                                                              fast become the hub of the organisation and has become the
      www.collegiate-ac.com                                                   catalyst to changing a transactional mealtime to an opportunity
                                                                              for people to come together and enjoy an experience.
                                                                                 In 2018 we made a commitment to actively develop a strategy
                                                                              that would see us bring the same impact into the Higher Education
                                                                              Sector as seen when Gather & Gather disrupted the workplace
                                                                              sector in the mid-2010s. Our Higher Education strategy is evolving
                                                                              as we learn more about the sector but has resulted in becoming
                                                                              new partners for Oxford Brookes University and UCL since 2019

      Forbes Professional                                                     www.gatherandgather.com
      Forbes Professional your trusted laundry partner
      Forbes Professional provide comprehensive commercial laundry
      solutions for Universities across the UK. We have over 30 years’
      experience in the commercial laundry sector and are backed by our
      award winning service department.
         We work closely with universities to deliver a laundry solution
      that is designed to meet the requirements and needs of both the
      University and the students. We install the latest energy efficient
      Maytag washing machines and tumble dryers fitted with contactless
                                                                              Quadient
      card payment technology featuring Apple and Android pay.                Makes incoming parcel management simple and convenient.
         Our tailored laundry solution starts with the initial planning and   With greater than 20% of retail sales in the UK now generated
      CAD design of the laundry room right through to installation of the     online, parcel volumes continue to grow, exceeding 2.8 billion
      machines and continued on going service support.                        parcels and packets in the UK in 2020. Intelligent Parcel lockers
                                                                              from Quadient provide secure, convenient parcel storage, ideal
      www.forbespro.co.uk                                                     for universities and purpose-built student accommodation aiming
                                                                              to provide a valued service to students, faculty and staff to meet
                                                                              demand. Quadient has supplied a network of lockers in more than
                                                                              12,000 locations and is one of the largest parcel locker suppliers
                                                                              globally.

                                                                              www.quadient.com
      Circuit
      Is the managed laundry partner of choice for UK universities,
      designing, supplying and servicing on-site laundry rooms in
      university halls and accommodation throughout the country.

      www.circuit.co.uk

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Homes For Students                                                       JLL Higher Education
      Provides first-class student accommodation, offering our tenants         Is a specialist team providing strategic property advice to
      top rated facilities for education, engagement and wellbeing.            universities, with particular experience in student housing
      We are the UK’s largest independent student accommodation                partnerships. We produce estate strategies, demand studies,
      provider with over 30,000 beds across 47 cities. Our continued           business cases, and option appraisals, and assist delivery by
      success is down to our understanding of the sector with industry         pulling together the full spectrum of JLL’s technical property
      experts delivering results-based performances for our clients.           advice and services.
         We provide the full range of residential management services
      including marketing; lettings; turn-key projects and fit-outs;           www.jll.co.uk
      as well as hard and soft FM to provide an integrated assets
      management strategy.

      www.abouthomesforstudents.com

                                                                               StarRez
                                                                               700+ happy customers say it all. StarRez is used by student
                                                                               housing professionals worldwide to handle everything from
      Pelican Procurement Services                                             assigning rooms in bulk, or helping students choose their own
                                                                               roommates to something as simple as tracking package delivery.
      Is a procurement food and beverage supply chain specialist
                                                                               Intuitive, easy to use and adaptable to your organisation’s
      and provider of an award-winning P2P procurement system.
                                                                               needs, what makes StarRez stand out from other solutions is our
      We deliver savings on both product purchases and back office
                                                                               commitment to our customers. We consider this a long-term
      processes.
                                                                               relationship resulting in happy customers with highly satisfied
         We listen to the needs of our customers which is why our
                                                                               residents.
      service is bespoke to each organisation’s requirements. We take
      responsibility for managing suppliers and prices for the duration
                                                                               www.starrez.com
      of the contract period. We suggest new ways to enhance your
      food service offering with specific skills in sustainability and ‘Food
      for life Served Here Award’ implementation.
         Our CIPS-qualified procurement specialists have an in-depth
      knowledge of the food service industry and EU procurement law.
         Our cloud-based P2P system, Pi, will improve your operational
      efficiencies by automating supplier payments, ordering,
      management reporting, managing stock, menu costings and
      allergens whilst linking to EPOS sales data.                             Subway®
                                                                               Has over 2,500 stores throughout the UK and Ireland, of which
      www.pelicanprocurement.co.uk                                             800+ are in non-traditional locations, such as universities/
                                                                               colleges, hospitals and transport hubs - a proven business
                                                                               partnership. With a focus on making delicious Subs, wraps and
                                                                               salads, Subway® has built up a vast and loyal customer base

                                                                               www.subwayfranchising.com/property/non-traditional

      Washstation
      In 2010 Washstation started supplying launderette services to
      the UK HE sector; focussed on service quality and putting end
      users first. Today these values remain fundamental to what we
      do however, with new ownership and a pioneering spirit for
      adventure, we are rewriting the rules. We don’t believe that our
                                                                               Student Roost
      service segment is delivering a great experience for users and           We aim to provide the very best experience for you to make the
      change is needed. So, we have created a team who are extremely           most of student living. We’re in great locations, with well designed
      passionate about what we do and given them a place to do their           facilities, a personal level of service and you’ll find that we offer all
      best work. In our first year they have delivered a completely            of this, at a very competitive price.
      digital laundry room from scratch. This is just the start.
                                                                               www.studentroost.co.uk
      www.washstation.co.uk

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Promoting Excellent Student
  and Campus Experiences

        www.cubo.ac.uk
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