Learning & Development Calendar 2019-20 - Government of Nova ...

 
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Learning & Development Calendar 2019-20 - Government of Nova ...
Public Service
Commission

Learning &
Development
Calendar
2019-20
Learning & Development Calendar 2019-20 - Government of Nova ...
IC E S
                                   E   RV
                               T S                                              Customized
                             EN                          Departments            Solutions
                  M
                                                                                   Consultation
                                                          & Agencies
                         P

                                                                                   Facilitation
                      LO

                                                                                   HR Training and
                   EVE

                                                                                   Development
     ANIZATIONAL D

                                                                                   Team Development
                                                                                   and Assessments

                                                                Initial Development
                                                                  Employee Orientation
                                                   New            Mandatory Training
                                                   Role           Manager Online
                                                                  Manager Fundamentals Certificate
O R G

                             Employees

                                                                          Leaders

                                Individual Development
                                  Classroom and Online
                                  Certificate Programs
                                  Career Development Planning
                                                                              Leadership Development
                                                                                  Supervisor Program
                                  Assessments
                                                                                  Manager Program
                                                                                  Executive Program
                                                                                  Coaching
                                                                                  Assessments

      Have more questions about our services?
            Contact LearningCentre@novascotia.ca
Learning & Development Calendar 2019-20 - Government of Nova ...
Commissioner’s
                                     Message
                                     I am delighted to introduce the Public Service Commission’s
                                     Corporate Learning and Development Calendar for 2019-20.
                                     We hope this will be a key resource for you as you plan your
                                     performance goals and discuss your professional and career
                                     development for the upcoming year.

                                      This year, we continue to emphasize and celebrate
innovation. Organizations that can see innovative opportunities during times of change will
flourish. Have you ever wondered how innovation can thrive in the public service? Our Public
Sector Innovation course for employees will introduce you to the topic and give you tools to
increase your capacity to create new and effective solutions. Would you like to learn how to take
a human-centered and creative approach to problem solving? Our Design Thinking and Tools for
Innovation course is right for you! These courses can be used towards a Certificate in Innovation,
which is just one of the many certificate programs that may be of interest to you.

Other certificates include Diversity and Inclusion Development, Communication, Personal
Leadership, Occupational Health and Safety and most recently, our partnership with Saint
Mary’s University to offer their acclaimed Masters Certificate in Project Management. Along with
our certificate programs, we have many courses for individual contributors that promote self-
awareness, such as Emotional Intelligence and professional abilities like Change Management.

Providing managers with development opportunities to hone their management skills is also
a priority. The Manager Fundamentals Certificate, as well as Manager Online, are both geared
to take a minimum amount of time while giving you maximum benefit and preparation for your
leadership role. Courses like Team Performance Concepts, Leading Virtual Teams and Effective
Delegation and Feedback will help support managers to build their leadership capabilities in
core areas.

Our Leadership Development Programs (LDP) are an excellent way to understand your personal
leadership strengths and build your capacity to lead innovative teams and manage in complex
systems. These programs continue to be recognized for advanced standing at Dalhousie
University and the Nova Scotia Community College. LDP graduates can use their certificate
towards course credit for programs at these institutions. The LDP nomination process starts
in the spring, so be sure to have a conversation with your manager to express your interest and
decide which of these programs might be right for you.

At the Public Service Commission, we strive to ensure there’s something for everyone in our
corporate learning calendar. We are proud to contribute to government’s goals and priorities and
we’re dedicated to offering the highest quality learning experiences to support and enhance your
ability to serve Nova Scotians. Please delve into the calendar and have a discussion with your
manager about how you can engage, learn and grow!

Thank you,

Laura Lee Langley
Commissioner, Public Service Commission
Learning & Development Calendar 2019-20 - Government of Nova ...
Table of Contents
CALENDAR GUIDE ............................................................................................................ 2

COURSES ....................................................................................................................................3

Communication, Conflict Resolution & Collaboration Courses ................................................4-8
Writing to Inform, Persuade and Engage ................................................................................................. 4
Presentation Skills ...................................................................................................................................... 4
Effective Facilitation Skills for Work Groups ........................................................................................... 5
Workplace Communications Fundamentals ........................................................................................... 5
Navigating Difficult Conversations ...........................................................................................................6
Resolving Workplace Issues Effectively in Unionized Environments.................................................... 6
Beyond Conflict ........................................................................................................................................... 7
Training Design and Delivery Skills ........................................................................................................... 7
Collaboration for Building Partnerships ................................................................................................... 8
Consulting Skills: Strategies for Partnering with Clients........................................................................ 8

Diversity, Culture, Heritage & Language Courses ...................................................................9-15
Diversity, Inclusion and Employment Equity ............................................................................................ 9
Human Rights Education 101 ................................................................................................................... 9
Treaty Education: KAIROS Blanket Exercise ..........................................................................................10
African Nova Scotians: Historical and Contemporary Realities ..........................................................10
Sexual Orientation and Gender Identity 101 ..........................................................................................11
Allyship in Action.......................................................................................................................................11
Acadie at a Glance ....................................................................................................................................12
French Language Courses .......................................................................................................................13
Intro to Nova Scotia Gaels’ Language, Culture and Identity ................................................................13
Gaelic Language Learning Sessions.......................................................................................................14
Workplace Culture Program: Immigrant Services Association of Nova Scotia (ISANS) ..................15

Innovation Courses ..............................................................................................................15-16
Public Sector Innovation ..........................................................................................................................15
Design Thinking and Tools for Innovation .............................................................................................16

Occupational Health & Safety Courses ................................................................................16-20
Occupational Health and Safety (OHS) for Managers and Supervisors .............................................16
Introduction to Occupational Health and Safety (OHS) .......................................................................17
Foundations of Joint Occupational Health and Safety Committees (JOHSC) ..................................17
Managing Hazards ....................................................................................................................................18
Workplace Inspections .............................................................................................................................18
Incident Reporting ....................................................................................................................................19
Incident Investigations .............................................................................................................................19
Emergency First Aid .................................................................................................................................20
Mental Health First Aid.............................................................................................................................20

Orientation, Career and Retirement Courses .......................................................................21-23
Orientation Programs ...............................................................................................................................21
    Corporate New Employee Orientation ..............................................................................................21
    Manager Online ...................................................................................................................................21
    Manager Fundamentals Certificate ..................................................................................................21
Career Explorer: Launching Your Career ................................................................................................22
What’s Next? Refocusing Mid-Career .....................................................................................................22
Retirement Planning .................................................................................................................................23
Learning & Development Calendar 2019-20 - Government of Nova ...
Procurement Courses ...............................................................................................................23
Procurement Courses ...............................................................................................................................23

Project Management, Change Management and Work Process Improvement Courses ......24-25
Introduction to Project Management .....................................................................................................24
Change Management: Powered by Prosci® ...........................................................................................24
Work Process Improvement ....................................................................................................................25

Psychological Health & Safety Courses ...............................................................................25-26
The Working Mind for Employees: Mental Health & Wellness in the Workplace ...............................25
The Working Mind for Managers and Supervisors: Mental Health & Wellness in the Workplace ...26

Public Consultation Courses.....................................................................................................26
The Duty to Consult with the Mi’kmaq of Nova Scotia .........................................................................26

Records Management Courses ............................................................................................27-28
Records Management Courses ...............................................................................................................27

Respectful Workplace Courses .................................................................................................27
Respectful Workplace for Employees.....................................................................................................27
Respectful Workplace for Managers ......................................................................................................28

Team Building and Management Courses ...........................................................................28-32
Everything DiSC®: Flexing Your Workplace Behaviour Style................................................................28
Emotional Intelligence ..............................................................................................................................29
Insights® Discovery ..................................................................................................................................29
Team Performance Concepts ..................................................................................................................30
Leading Virtual Teams..............................................................................................................................30
Effective Delegation and Feedback to Develop Others ........................................................................31
Financial Management ............................................................................................................................31
Labour Relations ......................................................................................................................................32
Recruitment Services Series ...................................................................................................................32

CAREER DEVELOPMENT SERVICES ..........................................................................................33

CERTIFICATE PROGRAMS....................................................................................................34-42
Certificate in Innovation ...........................................................................................................................35
Certificate in Personal Leadership ..........................................................................................................36
Masters Certificate in Project Management ..........................................................................................37
Manager Fundamentals Certificate ........................................................................................................38
Certificate in Communication ..................................................................................................................39
Certificate in Diversity and Inclusion Development ..............................................................................40
Certificate in Occupational Health and Safety ......................................................................................41
Administrative Professional Program ....................................................................................................42

LEADERSHIP DEVELOPMENT PROGRAMS ..........................................................................43-45
Supervisor, Manager and Executive Programs ................................................................................ 44-45

REGISTRATION .........................................................................................................................46

INDEX .......................................................................................................................................47
Learning & Development Calendar 2019-20 - Government of Nova ...
Calendar Guide
The Corporate Learning Centre offers a diverse range of
professional development programs designed to help you                                Online Learning
build your skills and career in the public service. This year, we
are excited to offer a number of new courses. Register early!                 Take advantage of the opportunity to learn at your own pace
                                                                              without leaving your office! There is no charge to take most
                                                                              online learning modules.
          New Courses
                                                                              To register or learn more: https://novascotia.sharepoint.com/
•    Effective Delegation and Feedback to Develop Others                      sites/MYHR/Pages/myLearnDevelop_register.aspx
•    Resolving Workplace Issues Effectively
     in Unionized Environments                                                Mandatory Online
•    Treaty Education: KAIROS Blanket Exercise                                The following mandatory training courses are available online:
•    Workplace Communications Fundamentals                                    • Fraud Management Training for Managers
                                                                              • Introduction to Occupational Health and Safety
                                                                              • Privacy and Access Awareness Training
          Mandatory Training                                                  • Understanding Fraud in the Public Sector
All employees and managers are required to take the following                 Employee Online
mandatory corporate training:                                                 A variety of online courses available to employees include:
                                                                              • Attendance Management for Employees
Employees                                                                     • Developing Your Résumé
• Diversity, Inclusion and Employment Equity                                  • How to Handle Difficult Conversations at Work
• Introduction to Occupational Health and Safety                              • Navigating Change
• Privacy and Access Awareness Training                                       • Preparing for Interviews: Promoting Yourself in Person
• Understanding Fraud in the Public Sector
                                                                              Manager Online
Managers and Supervisors                                                      Be sure to check the Learning Management System to review
• Fraud Management Training for Managers                                      the growing list of free e-courses and recorded presentations
• Occupational Health and Safety for Managers                                 providing basic information to support managers. Topics
   and Supervisors                                                            include: Attendance Management, Change Management,
                                                                              Coaching, Labour Relations, Communication, and many others.
Note: Your department may have additional mandatory course requirements
beyond those listed here. Please speak with your manager/supervisor, Human
Resource Division, and your Joint Occupational Health and Safety Committee.
                                                                                      Who Should Attend? All Employees
          Classroom Learning                                                  Please refer to the course description, under
                                                                              Who Should Attend, for the intended target audience.
Minimize your time away from the office by taking classroom
courses that range from a half day to two days. Our Corporate
Learning Centre offers quality client service, modern                                 Who Should Attend? Managers
classroom facilities, an opportunity to learn from experts
and to build lasting relationships with colleagues from                       Please refer to the course description, under
across government.                                                            Who Should Attend, for the intended target audience.

2
Learning & Development Calendar 2019-20 - Government of Nova ...
Courses

          3
Learning & Development Calendar 2019-20 - Government of Nova ...
Communication, Conflict Resolution & Collaboration Courses

Writing to Inform,
Persuade and Engage                                                      Presentation Skills
Course Length: 2 Days                                        Fee: $450   Course Length: 1 Day                               Fee: $250

Successful communicators are effective and efficient. They               This course is essential for anyone who designs and delivers
get the job done quickly and well. Effective communication               presentations internally and externally. By introducing you
must be understandable, relevant, and concise. This course               to the fundamentals of how people convert information
will look at how you can write in a way that commands both               they hear (your presentation) and see (your visual aids and
attention and interest. It will explore how to engage and                handouts) into memory, you will be able to design an effective
motivate readers while helping to achieve your communication             presentation that suits your own unique delivery style. This
goal and build goodwill.                                                 workshop will also help you analyze aspects of your delivery
                                                                         that might be detracting from your message.
The seven principles of effective communication will be
reviewed and discussed within the context of the provincial              If you are wondering if there is a more enjoyable, effective
government. Recommended templates for the four types                     way to present even technical, dry information, the answer is
of communication done in the workplace – routine news,                   yes. Join us for this one-day course to find out how. You will
good news, bad news, and persuasive communication – will                 receive templates, design tools and resources that will change
be provided.                                                             the way you present.

CONTENT                                                                  CONTENT
• Write and deliver messages that are clear, accurate,                   • Calculate the amount of content you can include in your
   and compelling                                                           allotted time
• Understand the communication process and its most                      • Conduct an audience needs analysis: what do they need
   important element                                                        to learn, do, or value differently
• Analyze a communication issue then respond appropriately               • Design your content for maximum retention
• Engage readers in what you are writing and saying                      • Create helpful speaker’s notes, handouts and visual aids
• Keep your communication concise without overlooking                       (and realize that they are not the same thing)
   important details                                                     • Analyze the negative impact that poorly designed and
• Build rapport and trust with readers                                      delivered PowerPoint can have on both presenter and
                                                                            audience members
WHO SHOULD ATTEND                                                        • Assess your own delivery strengths and areas for
Anyone who spends a lot of time communicating will benefit                  improvement
from looking at their skills with a fresh perspective.
                                                                         WHO SHOULD ATTEND
CERTIFICATE OPTION                                                       Anyone wanting to learn more about speaking or improving
You have the option of taking this as an individual course or            their presentation skills.
as an elective for the Certificate in Communication. See page
39 for more information.                                                 CERTIFICATE OPTION
                                                                         You have the option of taking this as an individual course or
DATES                                                                    as an elective for the Certificate in Communication. See page
OCT 17-18, 2019 / MAR 25-26, 2020                                        39 for more information.

TO REGISTER OR LEARN MORE                                                DATES
https://novascotia.sharepoint.com/sites/MYHR/                            NOV 27, 2019 / APR 6, 2020 / MAY 26, 2020
Pages/myLearnDevelop_register.aspx
                                                                         TO REGISTER OR LEARN MORE
                                                                         https://novascotia.sharepoint.com/sites/MYHR/
                                                                         Pages/myLearnDevelop_register.aspx

4
Learning & Development Calendar 2019-20 - Government of Nova ...
Communication, Conflict Resolution & Collaboration Courses

Effective Facilitation Skills                                            Workplace Communications
for Work Groups                                                          Fundamentals
Course Length: 1 Day                                         Fee: $250   Course Length: ½ Day                                Fee: Free

Facilitation has been called the “core competency of the 21st            Conciliation and Mediation Services (CMS) is a neutral third
century” and is often the skill most directly linked to team and         party that provides impartial conciliation and alternative
organizational success. This one-day course is designed to               dispute resolution services to labour and management in
give those who facilitate meetings, problem solving sessions             unionized private and public sector workplaces in Nova Scotia,
and community consultations the opportunity to develop                   free-of-charge. Find out about our suite of services such as
important facilitation skills – from designing good group                workshops, mediations, and coaching at
process to facilitating that process and creating a thorough             www.novascotia.ca/lae/conciliation.
transcript of the results.
                                                                         This interactive workshop provides practical tips for
CONTENT                                                                  everyday communications in the workplace. It focuses on the
• Clarify the role and skills of a facilitator (versus trainer           communications process, common barriers to that process,
   or manager)                                                           the impact of attitudes on communications, and verbal and
• Design an effective agenda for meetings or organizational              nonverbal communications cues. It provides tips for improving
   and public consultations                                              communications and includes videos and exercises to teach
• Help groups develop a broad range of ideas or solutions                and apply skills, such as brainstorming, reframing, and
   to the issues they may struggle with                                  self-assessments.
• Create an effective transcript that captures a group’s
   conversation and clarify your understanding of what                   CONTENT
   needs to be recorded and what does not                                • Communications self-reflection exercise
• Help group members develop two important listening                     • Communication definition and process
   skills: listening for understanding and for agreement                 • Barriers, best practices and benefits related to effective
• Help group members understand diverse and conflicting                     communication
   points of view                                                        • The changing face of communications
• Assist groups in identifying their priorities before rushing
   to make decisions                                                     WHO SHOULD ATTEND
• Help groups make decisions that are inclusive                          Any employee, manager, or supervisor with a desire to improve
• Intervene diplomatically in group work and observe group               their workplace communication skills.
   dynamics
• Practice a variety of facilitation techniques                          DATES
                                                                         OCT 9, 2019 / JAN 22, 2020
WHO SHOULD ATTEND
Employees who facilitate meetings, group problem solving                 TO REGISTER OR LEARN MORE
sessions and/or community engagement sessions.                           Contact Lindsey Hewitt at lindsey.hewitt@novascotia.ca or
                                                                         902-717-7266.
CERTIFICATE OPTION
You have the option of taking this as an individual course or
as an elective for the Certificate in Communication. See page
39 for more information.

DATES
DEC 5, 2019 / APR 23, 2020

TO REGISTER OR LEARN MORE
https://novascotia.sharepoint.com/sites/MYHR/
Pages/myLearnDevelop_register.aspx

                                                                                                                                        5
Learning & Development Calendar 2019-20 - Government of Nova ...
Communication, Conflict Resolution & Collaboration Courses

Navigating Difficult                                                     Resolving Workplace Issues
Conversations                                                            Effectively in Unionized Environments
Course Length: 1 Day                                         Fee: $250   Course Length: ½ Day                                  Fee: Free

This interactive training is designed for all employees,                 Conciliation and Mediation Services (CMS) is a neutral third
managers, and supervisors who wish to become more                        party that provides impartial conciliation and alternative
comfortable and competent in navigating difficult                        dispute resolution services to labour and management in
conversations with colleagues and clients. Participants                  unionized private and public sector workplaces in Nova Scotia,
will learn the transformative view of conflict and practice              free-of-charge. Find out about our suite of services such as
the fundamentals of listening/responding that help us stay               workshops, mediations, and coaching at www.novascotia.ca/
respectful and productive in the midst of conflict.                      lae/conciliation.

CONTENT                                                                  Disagreements, challenges, and problems occur in every
• Learn ways to ‘tune in’ to what is happening in conflict               workplace. Using a scenario, reverse brainstorm, group
   situations, so to respond skillfully versus react or avoid            discussion, and a role play, this workshop explores how to
• Discover your own conflict ‘style’ and how that may                    handle workplace disagreements effectively, especially those
   impact you and others                                                 in a unionized environment. It discusses how to de-escalate
• Practice conversational strategies that counteract                     and approach issues from a problem-solving perspective to
   defensiveness and blame, and encourage empowerment                    form solutions that work for everyone.
   and recognition
• Apply these strategies to your own work scenario –                     CONTENT
   working privately or together with peers                              • Common causes of workplace issues
                                                                         • Options for handling workplace issues
WHO SHOULD ATTEND                                                        • Best practices for solving workplace issues together
Any employee, manager, or supervisor interested in becoming
more confident and competent in handling workplace conflict.             WHO SHOULD ATTEND
                                                                         Any employee, manager, or supervisor with a desire to
CERTIFICATE OPTION                                                       improve their problem-solving skills, especially in a labour-
You have the option of taking this as an individual course or            management context in a unionized environment.
as an elective for the Certificate in Communication. See page
39 for more information.                                                 DATES
                                                                         NOV 6, 2019 / FEB 19, 2020
DATES
JAN 27, 2020 / APR 14, 2020                                              TO REGISTER OR LEARN MORE
                                                                         Contact Lindsey Hewitt at lindsey.hewitt@novascotia.ca
TO REGISTER OR LEARN MORE                                                or 902-717-7266.
https://novascotia.sharepoint.com/sites/MYHR/
Pages/myLearnDevelop_register.aspx

6
Communication, Conflict Resolution & Collaboration Courses

Beyond                                                                   Training Design
Conflict                                                                 and Delivery Skills
Course Length: 2 Days                                        Fee: $450   Course Length: 2 Days                                Fee: $450

In your work place do you see defensive behaviour, lack of               This two-day “Train the Trainer” course will help you
cooperation, resistance to others or new ideas? What would it            incorporate educational best practices in what you design
mean for results, outcomes and personal stress levels if you             and deliver. Helping people develop new skills, knowledge and
could reduce these behaviours?                                           attitudes requires more than the ability to deliver an effective
                                                                         lecture or design PowerPoint slides. It requires excellent
Managing conflict is a skill set that can be taught and people           questioning skills, insight into group dynamics, understanding
can learn to effectively and confidently address the dynamics            how people learn, and how to design a learning environment
that arise when conflict occurs. This skill set enhances our             that supports retention and transfer of learning.
ability to work well with others, achieve better outcomes
and reach more productive agreements. The bottom line                    CONTENT
is learning how to better manage conflict significantly                  • Design an effective, experiential learning process that
contributes to workplace environments that have greater                     incorporates variety in learning methods (lecture,
focus, are more productive and are happier places to work.                  discussions, simulations, etc.)
                                                                         • Enhance retention rates by designing and asking
CONTENT                                                                     questions that teach
• Gain a better understanding of the role conflict plays in              • Design and lead effective discussions
   the workplace, the benefits of dealing with it competently            • Analyze how different types of people prefer to learn in
   and the high negative consequences of having it go                       a classroom setting
   unmanaged                                                             • Create effective audio-visual aids and analyze the impact
• Increase awareness of the dynamics of conflicted working                  of poorly designed PowerPoint slides on delivery, learning
   relationships and how to contribute positively even when                 and retention
   there are high levels of stress and frustration                       • Respond to questions and comments with purpose and
• Build practical skill sets for dealing effectively and more               encourage full participation in the classroom
   confidently with the conflicts you have with others                   • Value the role of effective facilitation skills in fostering
• Learn about the elements that generate supporting and                     learning transfer
   trusting work environments and how to foster them                     • Intervene diplomatically in common and challenging
                                                                            classroom dynamics
WHO SHOULD ATTEND                                                        • Practice and hone your training design and delivery skills
This two-day course is suitable for anyone interested in
increasing their ability to manage conflict more effectively.            WHO SHOULD ATTEND
                                                                         Employees who design and deliver presentations and training
CERTIFICATE OPTION                                                       workshops that are one hour or more in length and who want
You have the option of taking this as an individual course or            to make their programs more engaging and useful.
as an elective for the Certificate in Personal Leadership. See
                                                                         CERTIFICATE OPTION
page 36 for more information.
                                                                         You have the option of taking this as an individual course or
                                                                         as an elective for the Certificate in Communication. See page
DATES                                                                    39 for more information.
DEC 5-6, 2019 / APR 20-21, 2020
                                                                         DATES
TO REGISTER OR LEARN MORE                                                JAN 13-14, 2020 / JUN 2-3, 2020
https://novascotia.sharepoint.com/sites/MYHR/
Pages/myLearnDevelop_register.aspx                                       TO REGISTER OR LEARN MORE
                                                                         https://novascotia.sharepoint.com/sites/MYHR/
                                                                         Pages/myLearnDevelop_register.aspx

                                                                                                                                         7
Communication, Conflict Resolution & Collaboration Courses

Collaboration for                                                        Consulting Skills:
Building Partnerships                                                    Strategies for Partnering with Clients
Course Length: 1 Day                                         Fee: $250   Course Length: 2 Days                                Fee: $250

Governments have grown into complex, siloed organizations,               Increasingly, many of our roles involve working in partnership
adding layers with head, regional and local offices. By                  with clients to provide subject-matter expertise and support
establishing collaborative ventures between departments,                 them in meeting the business needs of their operations.
agencies and stakeholders, these horizontal structures deliver           The role of consultant-partner can be tricky, especially if the
better services. In this course, you will learn performance              client is inclined towards a particular course of action or is
variables required to manage horizontally and practice hands-            looking for quick, expert solutions that don’t need to involve
on techniques for networking under pressure with colleagues,             them. It can be challenging to engage clients in meaningful
partners and stakeholders over whom you have no direct                   discussions to ensure they are addressing the ‘right problem’
authority. As well, you will learn new collaboration skills to get       in the ‘right way’, particularly while working within complex
the job done and deliver results to citizens.                            systems having multiple stakeholders.

CONTENT                                                                  During this two-day course, you will be exploring the role
• Identify where your organization stands                                of consulting and developing your effectiveness in the
   (benchmarking)                                                        foundational skills and strategies necessary for developing
• Choose the right collaborative model                                   true partnerships with clients and providing them with
• Find partners, complete due diligence and invite                       meaningful strategic support.
   them to the table
• Collaborate on common resources                                        CONTENT
                                                                         • Understand the consulting role
WHO SHOULD ATTEND                                                        • Increased knowledge and capability in the application of
Anyone interested in creating or enhancing collaborative                    a 5-phase consulting process
partnerships.                                                            • Development of key business partnering skills and
                                                                            strategies
CERTIFICATE OPTION                                                       • Increased confidence and skill in leveraging your
You have the option of taking this as an individual course or               professional expertise
as an elective for the Certificate in Personal Leadership. See           • Professional improvement action plan
page 36 for more information.
                                                                         WHO SHOULD ATTEND
DATES                                                                    Any employee tasked with providing subject-matter expertise
FEB 21, 2020 / MAY 29, 2020                                              and strategic consulting to clients.

TO REGISTER OR LEARN MORE                                                CERTIFICATE OPTION
https://novascotia.sharepoint.com/sites/MYHR/                            You have the option of taking this as an individual course or
Pages/myLearnDevelop_register.aspx                                       as an elective for the Certificate in Personal Leadership. See
                                                                         page 36 for more information.

                                                                         DATES
                                                                         FEB 3-4, 2020 / JUN 9-10, 2020

                                                                         TO REGISTER OR LEARN MORE
                                                                         https://novascotia.sharepoint.com/sites/MYHR/
                                                                         Pages/myLearnDevelop_register.aspx

8
Diversity, Culture, Heritage & Language Courses

Diversity, Inclusion and                                               Human Rights
Employment Equity                                                      Education 101
Course Length: 1 Day                                       Fee: Free   Course Length: 1 Day                                   Fee: Free

The course is designed to help you actively challenge yourself         The Nova Scotia Human Rights Commission offers Human
to become more comfortable and current about the language              Rights Education 101 that explores issues of diversity and
and concepts of diversity and inclusion. With a strong business        discrimination. The purpose of this course is to gain a better
case for diversity, coupled with it being one of the Public Service    understanding of the Nova Scotia Human Rights Act.
Values, we each have the accountability to create an inclusive
workplace which helps to foster people of diverse cultures to          This course is planned to allow for flexibility, small group
work together in a productive and engaged way.                         discussions and interaction among participants and
                                                                       facilitators. Experience, reflection, thinking and doing are part
This course also covers employment equity and its policy               of the course as individuals apply their experiences to the day.
around the recruitment and selection of members from
designated groups. It will also equip you with information on the      Acknowledging diversity in learning styles, the workshop
tools, committees/resources, and additional training available         incorporates a variety of activities to ensure inclusive
in order to take genuine and proactive steps to actively model         participant engagement.
inclusive behaviours, communicate with all people in a way that
takes into account personal differences, and apply a diversity         CONTENT
lens to the work you do as public servants.                            • Overview of the Nova Scotia Human Rights Act
CONTENT                                                                • Overview of discrimination and harassment in the
• How to apply diversity language, concepts, and policies                 workplace
• How to prevent unconscious bias and be culturally                    • Opportunity for personal reflection on issues such as:
   competent                                                              privilege, culture, harassment, and their impact in the
• How to apply a diversity and inclusion lens to the                      workplace
   decisions you make and the work you do
• How to contribute to a respectful, diverse, and inclusive            WHO SHOULD ATTEND
   work environment for all                                            All public servants should consider attending this course.

WHO SHOULD ATTEND                                                      CERTIFICATE OPTION
This course is mandatory for all employees.                            You have the option of taking this as an individual course or as
CERTIFICATE OPTION                                                     one of the required courses for the Certificate in Diversity and
You have the option of taking this as an individual course or as       Inclusion Development. See page 40 for more information.
one of the required courses for the Certificate in Diversity and
Inclusion Development. See page 40 for more information.               DATES
                                                                       Halifax
DATES                                                                  OCT 28, 2019 / APR 21, 2020
Halifax
SEP 26, 2019 / OCT 21, 2019 / NOV 4, 2019                              Membertou
DEC 2, 2019 / JAN 20, 2020 / FEB 18, 2020                              JAN 30, 2020
MAR 10, 2020 / MAY 25, 2020
                                                                       TO REGISTER OR LEARN MORE
Bridgewater                              Port Hawkesbury               For course inquires and registration, please follow this link:
APR 15, 2020                             MAY 19, 2020                  https://humanrights.novascotia.ca/content/
                                                                       education-workshops
TO REGISTER OR LEARN MORE
https://novascotia.sharepoint.com/sites/MYHR/Pages/
myLearnDevelop_register.aspx                                           Register for any Human Rights Education 101 workshop that
                                                                       specifies “For Government Employees Only”.

                                                                                                                                        9
Diversity, Culture, Heritage & Language Courses

Treaty Education:                                                African Nova Scotians:
KAIROS Blanket Exercise                                          Historical and Contemporary Realities
Course Length: ½ Day                                 Fee: Free   Course Length: 1 Day                                 Fee: Free

Blanket Exercise participants take on the roles of Indigenous    With a history spanning more than 400 years, people of
peoples in Canada. Standing on blankets that represent           African descent have a rich legacy in the province of Nova
the land, they walk through pre-contact, treaty-making,          Scotia. In this one-day course, participants will learn about
colonization and resistance. They are directed by facilitators   the migration and history of people of African descent in
representing a narrator (or narrators) and the European          Nova Scotia. We will also explore the impacts of race, power
colonizers. Participants are drawn into the experience by        and privilege on the current realities of the more than 48
reading scrolls and carrying cards that ultimately determine     historically African Nova Scotian communities and the work of
their outcomes. By engaging on an emotional and intellectual     African Nova Scotian Affairs.
level, the Blanket Exercise effectively educates and increases
empathy. The exercise is followed by a talking circle in which   At the end of the course, participants should have a better
participants have the opportunity to discuss their experience    understanding and appreciation of the history, legacy and
as a group.                                                      resiliency of the African Nova Scotian community and
                                                                 strategies to increase positive engagement and collaboration
WHO SHOULD ATTEND                                                with the community.
All public servants should consider attending this course.
                                                                 WHO SHOULD ATTEND
CERTIFICATE OPTION                                               All public servants should consider attending this course.
You have the option of taking this as an individual course or
as an elective for the Certificate in Diversity and Inclusion    CERTIFICATE OPTION
Development. See page 40 for more information.                   You have the option of taking this as an individual course or
                                                                 as an elective for the Certificate in Diversity and Inclusion
DATES                                                            Development. See page 40 for more information.
SEP 19, 2019 / JAN 30, 2020
                                                                 DATES
TO REGISTER                                                      NOV 21, 2019 / FEB 19, 2020 / APR 15, 2020
https://novascotia.sharepoint.com/sites/MYHR/
Pages/myLearnDevelop_register.aspx                               TO REGISTER
                                                                 https://novascotia.sharepoint.com/sites/MYHR/
TO LEARN MORE                                                    Pages/myLearnDevelop_register.aspx
For course inquiries, please contact
OAA@novascotia.ca or 902-424-7409.                               TO LEARN MORE
                                                                 For course inquiries, please contact
                                                                 ANSA@novascotia.ca or 902-424-5555.

10
Diversity, Culture, Heritage & Language Courses

Sexual Orientation
and Gender Identity 101                                          Allyship in Action
Course Length: 1 Day                                 Fee: Free   Course Length: Two ½ Day Modules                      Fee: Free

We all share responsibility for fostering and supporting more    Take your knowledge and move it into action. Expect to go
welcoming and inclusive workplaces. Through learning about       beyond awareness of overt and covert forms of discrimination,
the language and culture of LGBTIQ+ people and communities       oppression, inequity, and exclusion to develop collaborative
                                                                 ways of identifying and challenging these issues. The
and new ways of looking at diverse sexes, sexual orientations,
                                                                 interactive shared learning space will be used to safely explore
genders, and gender identities/expressions you will develop      what being an Ally means and how to proactively effect
greater awareness of key concepts and experiences of lesbian,    change in the workplace to support the creation of more
gay, bisexual, transgender, intersex, and queer (LGBTIQ+)        diverse and inclusive workplaces.
communities. Expect to explore and challenge assumptions
and privileges and leave with a new awareness of how             CONTENT
privileges affect experiences in the workplace and at home.      • Increase capacity/skills related to challenging subtle and
                                                                    overt forms of discrimination in individual behaviours and
CONTENT                                                             systemic practices and policies
• Improve knowledge and comfort with using inclusive and         • Increase awareness and understanding of competencies
   affirming language                                               related to being an Ally
• Increase awareness of diverse sexual orientations, sexes,      • Build connections and relationships between Allies to
   genders, and gender identities/expressions                       enable them to work together to positively influence the
• Understand socio-cultural and historical contexts and             work environment
   experiences of LGBTIQ+ communities
• Increase understanding of homo-/bi-/trans- phobias,            PRE-REQUISITE
   heterosexism, and cisgenderism                                Sexual Orientation and Gender Identity 101 or Diversity,
• Increase understanding of privilege and intersectionality      Inclusion and Employment Equity.

                                                                 WHO SHOULD ATTEND
WHO SHOULD ATTEND
                                                                 Any employee who is interested in becoming an Ally.
All public servants should consider attending this course.
                                                                 CERTIFICATE OPTION
CERTIFICATE OPTION                                               You have the option of taking this as an individual course or
You have the option of taking this as an individual course or    as an elective for the Certificate in Diversity and Inclusion
as an elective for the Certificate in Diversity and Inclusion    Development. See page 40 for more information.
Development. See page 40 for more information.
                                                                 DATES
DATES                                                            Offering 1                Offering 2
Halifax                                                          SEP 19, 2019              JAN 6, 2020
OCT 8, 2019 / DEC 11, 2019                                       NOV 27, 2019              MAR 2, 2020
FEB 24, 2020 / APR 22, 2020
                                                                 QUESTIONS
Bridgewater          Port Hawkesbury                             Contact Diversity@novascotia.ca.
APR 16, 2020         MAY 20, 2020
                                                                 TO REGISTER OR LEARN MORE
QUESTIONS                                                        https://novascotia.sharepoint.com/sites/MYHR/
Contact Diversity@novascotia.ca.                                 Pages/myLearnDevelop_register.aspx

TO REGISTER OR LEARN MORE
https://novascotia.sharepoint.com/sites/MYHR/
Pages/myLearnDevelop_register.aspx

                                                                                                                             11
Diversity, Culture, Heritage & Language Courses

Acadie at a Glance                                                Coup d’œil sur l’Acadie
Course Length: 1 Day                                 Fee: Free    Durée de l’atelier : 1 jour                         Prix: gratuit

Acadie at a Glance is an interactive course created to help       Coup d’œil sur l’Acadie est un atelier interactif créé pour aider
government employees better understand and appreciate             les fonctionnaires à mieux comprendre et apprécier l’identité
the cultural identity and heritage of the Acadians and            culturelle et le patrimoine des Acadiens et des francophones
francophones of Nova Scotia. Practical tools are provided to      de la Nouvelle-Écosse. Des outils pratiques sont offerts pour
help you contribute to French-language services development       vous aider à contribuer à l’élaboration et à la prestation de
and delivery.                                                     services en français.

The Acadie at a Glance course is currently being updated and      L’atelier Coup d’œil sur l’Acadie est en cours de révision et
will be available in the Spring of 2019. This course is offered   sera à nouveau offert au printemps 2019. Cet atelier est offert
in English.                                                       en français.

WHO SHOULD ATTEND                                                 QUI DEVRAIT Y ASSISTER
Employees who want a better understanding of the Acadian          Les employés qui désirent en connaître davantage
culture and French-language services in Nova Scotia.              sur la culture acadienne et les services en français en
Employees who want to increase their cultural competency.         Nouvelle-Écosse. Les employés qui veulent améliorer leurs
                                                                  compétences culturelles.
CERTIFICATE OPTION
You have the option of taking this as an individual course or     OPTION DE CERTIFICAT
as an elective for the Certificate in Diversity and Inclusion     Vous avez l’option de suivre cet atelier à titre individuel ou
Development. See page 40 for more information.                    comme une matière à option dans le cadre du certificat
                                                                  intitulé « Certificate in Diversity and Inclusion Development ».
QUESTIONS                                                         Consultez la page 40 pour plus de renseignements.
Contact the Office of Acadian Affairs and Francophonie at
902-424-0497 or bonjour@novascotia.ca.                            QUESTIONS
                                                                  Communiquez avec l’Office des affaires acadiennes et de la
TO REGISTER OR LEARN MORE                                         francophonie au 902-424-0497 ou bonjour@novascotia.ca.
https://novascotia.sharepoint.com/sites/MYHR/Pages/
myLearnDevelop_register.aspx or call the Office of Acadian        POUR S’INSCRIRE OU EN SAVOIR PLUS
Affairs and Francophonie for a custom session at a mutually       https://novascotia.sharepoint.com/sites/MYHR/Pages/
convenient time.                                                  myLearnDevelop_register.aspx ou appelez l’Office des
                                                                  affaires acadiennes et de la francophonie pour une session
                                                                  personnalisée à un moment mutuellement opportun.

12
Diversity, Culture, Heritage & Language Courses

French Language                                                  Intro to Nova Scotia Gaels’
Courses                                                          Language, Culture and Identity
                                                                 Course Length: ½ Day                                 Fee: Free
French language courses are offered to help public servants
build their French language capacity. Various levels of French
                                                                 Learn about the provincial government’s commitment to
are offered across Nova Scotia during the fiscal year, from
                                                                 supporting and developing Nova Scotia Gaels’ language,
beginner to advanced levels, as well as conversation and
                                                                 culture and identity and the work of the Gaelic Community.
writing workshops. Please check the Learning Management
System regularly for a list of courses offered or contact the
                                                                 COURSE INFO
Office of Acadian Affairs and Francophonie at 902-424-0497 or
bonjour@novascotia.ca.
                                                                 NOVEMBER 7, 2019
                                                                 Halifax - 3rd Floor, Homburg Building,
Cours de français                                                1741 Brunswick Street, Boardroom 2C
                                                                 1:00 PM – 4:30 PM
Des cours de français sont offerts pour aider aux
fonctionnaires à renforcer leur capacité linguistique            Sydney River - 151 Keltic Drive, Sydney River, 1st Floor
en français.                                                     1:00 PM – 4:30 PM

Divers niveaux de français sont offerts à l’échelle de la        Port Hawkesbury - 218 MacSween Street, Port Hawkesbury
Nouvelle-Écosse au cours de l’exercice financier, du niveau      10:00 AM – 4:30 PM
débutant au niveau avancé en passant par des ateliers
de conversation et des ateliers de français écrit. Veuillez      FEBRUARY 6, 2020
consulter Learning Environment Management System                 Halifax - 3rd Floor, Homburg Building, 1741 Brunswick Street
régulièrement pour la liste de cours offerts ou communiquez      1:00 PM – 4:30 PM
avec l’Office des affaires acadiennes et de la francophonie au
902-424-0497 ou bonjour@novascotia.ca.                           Port Hawkesbury - 218 MacSween Street, Port Hawkesbury
                                                                 10:00 AM – 4:30 PM
WHO SHOULD ATTEND
Employees who work in French-language services                   APRIL 9, 2020
development or delivery.
                                                                 Sydney River - 151 Keltic Drive, Sydney River, 1st Floor
QUESTIONS                                                        1:00 PM – 4:30 PM
Contact the Office of Acadian Affairs and Francophonie at
902-424-0497 or bonjour@novascotia.ca.                           CERTIFICATE OPTION
                                                                 You have the option of taking this as an individual course or
TO REGISTER OR LEARN MORE                                        as an elective for the Certificate in Diversity and Inclusion
https://novascotia.sharepoint.com/sites/MYHR/                    Development. See page 40 for more information.
Pages/myLearnDevelop_register.aspx
                                                                 TO REGISTER OR LEARN MORE
                                                                 Please contact kelly.schlay@novascotia.ca or
                                                                 902-424-4442.

                                                                                                                              13
Diversity, Culture, Heritage & Language Courses

Sùil a-staigh air Cànan,
Cultar is Aithne nan Gàidheal                                       Gaelic Language
an Albainn Nuaidh                                                   Learning Sessions
Faid a chùrsa: ½ là                               Saor an Asgaidh
                                                                    Free of charge. Come and learn Gaelic language through
                                                                    an interactive, activity-based, fun, stress free method. Any
Ionnsaichibh mar a tha riaghaltas na roinne a’ leigeil fo
                                                                    government employee interested in learning Gaelic may
chumhachd le a bhi a’ toirt taic gus cànan, cultur agus aithne
                                                                    attend. Sessions will run fall, winter 2019 and spring 2020.
nan Gàidheal agus obair Coimhearsnachd nan Gàidheal a
leasachadh.

FIOS MU’N CHÙRSA AGUS ÁITE                                          Seiseanan gus
7 AN T-SAMHAIN, 2019                                                a’ Ghàidhlig ionnsachadh
Haileafacs – An 3mh ùrlar, An Togalach Homburg, 1741 Sràid
                                                                    Saor an asgaidh, thigibh is ionnsaichibh a’ Ghàidhlig
Bhrunswick, An Seòmar Coinneimh 2C – 1:00 f – 4:30 f
                                                                    thro mheadhon dòigh eadarghnìomhaich, stéidhichte air
                                                                    sùrdalachd is spòrs, saor o strì. Faodaidh neach-obrach
Abhainn Shidni – 151 Am Frìth-Rathad Ceilteach, Abhainn
                                                                    sam bith an Riaghaltais aig a bheil suim ann a bhith ag
Shidni, An 1mh ùrlar – 1:00 f – 4:30 f
                                                                    ionnsachadh na Gàidhlig a thighinn ann. Bidh seiseanan a’
                                                                    ruith as t-foghar 2019 is ‘s a’ gheamhradh is as t-earrach 2020.
An Gut – 218 Sràid ’icSuaine, An Gut – 10:00 m – 4:30 f
                                                                    TO REGISTER OR LEARN MORE
6 AN GEARRAN, 2020
                                                                    Please contact kelly.schlay@novascotia.ca or
                                                                    902-424-4442.
Haileafacs – An 3mh ùrlar, An Togalach Homburg, 1741 Sràid
Bhrunswick, An Seòmar Coinneimh 2C – 1:00 f – 4:30 f

An Gut – 218 Sràid ’icSuaine, An Gut – 10:00 m – 4:30 f

9 AN GIBLEAN, 2020

Abhainn Shidni – 151 Am Frìth-Rathad Ceilteach, Abhainn
Shidni, An 1mh ùrlar – 1:00 f – 4:30 f

ROGHAINN TEISTEANAIS
Tha roghainn agaibh an cùrsa seo a ghabhail mar chùrsa
fa leth na roghnachail dhan Teisteanas ann an Leasachadh
Iomadachd agus In-ghabhalach. Bheiribh sùil air duilleag 40
gus tuilleadh fiosrachaidh ’fhaighinn.

TO REGISTER OR LEARN MORE
Please contact kelly.schlay@novascotia.ca or
902-424-4442.

14
Diversity, Culture, Heritage & Language Courses                Innovation Courses

Workplace Culture Program:
Immigrant Services Association of                              Public Sector
Nova Scotia (ISANS)                                            Innovation
                                                               Course Length: 2 Days                               Fee: $250
The Public Service Commission is pleased to promote the
ISANS Workplace Culture Program. This program helps Nova       Although the word “innovation” is used in many ways, its core
Scotia employers better understand: the benefits of hiring     meaning is the adoption of new practices and techniques
international talent; the importance of immigrant experience   which, when applied, produce positive change. There is real
in the workplace; and methods to improve intercultural         need for it in the public sphere, as governments deal with
competence and retain immigrant employees.                     increasing demand for services, constrained resources,
                                                               and greater citizen expectations. This two-day course will
The program offers interactive and skill-building approaches   introduce you to the concept of innovation in the public sector;
which are held at ISANS or on-site at your location:           exploring what it looks like and how you might contribute to a
                                                               culture of innovation in the Nova Scotia public service.
•    Presentations (30 – 60 minutes)
•    Cultural Assessment Tools (1 hour)                        CONTENT
•    Webinars (2 hours)                                        • Examine the challenges and characteristics of innovation
     • Benefits of a Diverse Workplace Culture                    in the public sector
     • Leveraging Your Workplace Culture                       • Explore practical examples of public sector innovation
•    On-Site Workshops (90 minute or ½ day sessions)              and draw connections and parallels with your own work
     • Building an Intercultural Workplace (Employees)            experience
     • Intercultural Conflict Resolution (Employees)           • Establish how organizations, and the people who work in
     • Making Your Workplace “Welcoming” (Managers)               them, can encourage innovation
     • Intercultural Leadership Excellence (Managers)          • Identify mindsets and skills that are key to successful
                                                                  innovation in the public sector
These services are designed to meet you and your team’s        • Discover innovation practices and tools you could use in
busy schedule. Any of the above topics can be customized          your workplace
for your team meetings, working groups or annual meetings/
conferences.                                                   WHO SHOULD ATTEND
                                                               Those involved in developing innovative solutions, leading
TO REGISTER OR LEARN MORE                                      innovation, improving processes, implementing change
Please contact Paul Pickering, ISANS Workplace Culture         and transformation or those interested in being involved in
Coordinator, at ppickering@isans.ca or 902-406-8693.           these areas.
www.isans.ca/employer-support/workplace-culture/
                                                               CERTIFICATE OPTION
                                                               You have the option of taking this as an individual course or as
                                                               a required course for the Certificate in Innovation. See page 35
                                                               for more information.

                                                               DATES
                                                               NOV 7-8, 2019 / MAR 23-24, 2020 / JUN 11-12, 2020

                                                               TO REGISTER OR LEARN MORE
                                                               https://novascotia.sharepoint.com/sites/MYHR/
                                                               Pages/myLearnDevelop_register.aspx

                                                                                                                             15
Innovation Courses                                                 Occupational Health & Safety Courses

Design Thinking and                                                Occupational Health and Safety
Tools for Innovation                                               (OHS) for Managers and Supervisors
Course Length: 2 Days                                Fee: $450     Course Length: 1 Day                               Fee: Free

The challenge we face as public servants is to deliver             This mandatory course focuses on the roles and
public services in an ever-changing world. Increasingly, our       responsibilities assigned to managers and supervisors
traditional approaches don’t yield the results we intend,          under the Occupational Health and Safety (OHS) Act and
or citizens expect. Design thinking is a discipline that           the Occupational Health and Safety Corporate Policy. It will
approaches problem solving with curiosity and creativity. It is    provide managers and supervisors with vital health and safety
a powerful, human-centered approach that starts with people.       knowledge and skills required to do their job effectively.
Participants will learn the tools and approaches of design
thinking and how to apply them within the public sector.           CONTENT
                                                                   • Understand the roles and responsibilities of managers
CONTENT                                                               and supervisors
• Learn how a human-centered design mindset can be a               • Learn how to demonstrate due diligence
   powerful tool for organizational change                         • Understand the key components of an effective
• Learn how to gain support and get buy in from decision              occupational health and safety management system
   makers                                                          • Share and discuss OHS issues and concerns with other
• Explore how to make use of practical design thinking                managers and supervisors
   methods in every stage of solving problems
• Examine types of design research methods                         PRE-REQUISITE
• Learn the fundamental phases and methods in design               Introduction to Occupational Health and Safety (OHS)
   thinking                                                        e-course. In addition, it is highly recommended you take
• Discover ways to test, refine, and improve new ideas,            Managing Hazards and Foundations of Joint Occupational
   business models, and processes                                  Health and Safety Committees (JOHSC) prior to taking
                                                                   this course.
WHO SHOULD ATTEND
Those involved in developing innovative solutions, leading         WHO SHOULD ATTEND
innovation, improving processes, implementing change and           This course is mandatory for managers and supervisors.
transformation, or those interested in being involved in these
areas.                                                             QUESTIONS
                                                                   Contact PSCSafety@novascotia.ca.
CERTIFICATE OPTION
You have the option of taking this as an individual course or      DATES
as a required course for the Certificate in Innovation. See page   Halifax
35 for more information.                                           DEC 5, 2019 / FEB 11, 2020
                                                                   APR 21, 2020 / JUN 3, 2020
DATES
                                                                   Sydney
DEC 9-10, 2019 / JUN 9-10, 2020
                                                                   OCT 22, 2019
TO REGISTER OR LEARN MORE
                                                                   TO REGISTER OR LEARN MORE
https://novascotia.sharepoint.com/sites/MYHR/
                                                                   https://novascotia.sharepoint.com/sites/MYHR/
Pages/myLearnDevelop_register.aspx
                                                                   Pages/myLearnDevelop_register.aspx

16
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