London Luton Airport Surface Access Strategy 2018-2022

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London Luton Airport
Surface Access Strategy
2018-2022
Background
Air travel in the UK has increased   Recent Improvement Works               A report published by Oxford
steadily over the last 40 years                                             Economics states that
                                     Improvement works are being
and is expected to continue to                                              improvement works will add £1bn
                                     delivered at LLA. The works are
increase each year until at least                                           to the UK economy and create
                                     the biggest ever investment at
2050. The number of passengers                                              approximately 10,000 jobs by 2030.
                                     the airport and are considered
using London Luton Airport (LLA)
                                     critical for meeting the increasing
has increased by 66% since 2011,
                                     air travel demand in London, the
making LLA the sixth busiest
                                     South-East and South Midlands
passenger airport in the UK as at
                                     over the next two decades. The
2017. In 2017, LLA handled 15.8
                                     expansion will increase annual
million commercial passengers
                                     capacity by 50% from 12 million to
and moved over 22,000 tonnes
                                     18 million passengers by 2020.
of cargo.
                                     The road from the Holiday Inn
Air passengers need to travel
                                     Roundabout to the new terminal,
to and from the airport and as
                                     known as Airport Approach Road,
a result generate considerable
                                     has been converted into a dual
numbers of surface journeys.
                                     carriageway with the aim of
Increases in air passenger numbers
                                     improving vehicular access and
and air cargo movements result
                                     journey reliability to and from the
in increased surface journeys
                                     terminal, pick-up / drop-off and
made by passengers as well as the
                                     short-term parking.
additional employees required at
the airport. The airport supports    A new multi-storey car park for
9,400 jobs directly with employees   passengers has been constructed
working a range of shift patterns    adjacent to the existing short-term
covering 24 hours a day and 7 days   car park to provide additional car
a week.                              parking at the airport. The facility
                                     will be connected to the terminal
                                     with a covered pedestrian walkway.
Future Improvement Works              The service will operate 24 hours
                                      a day, 7 days a week.
The airport freeholder, Luton
Borough Council, will invest          Oyster card services are planned
£220m in the Direct Air-to-Rail       to be introduced at Luton Airport
Transit (DART) system which will      Parkway Railway Station and
transport passengers between          will also cover the DART system,
Luton Airport Parkway Railway         facilitating seamless journeys
Station and LLA. The DART will be     between LLA and London.
a fully automated and driverless      The bus and coach area adjacent
system, approximately 2.1km           to the terminal has been
in length, and will provide fast,     significantly improved to avoid
frequent and reliable transfers for   conflict between buses and
passengers between Luton Airport      pedestrians, and additional bays
Parkway Railway Station and           have been created. This change
the terminal area in under four       means that coach and bus services
minutes, reducing the journey time    are closer to the terminal than the
from Central London to the airport    other transport options. Space has
terminal to about 30 minutes,         also been created to accommodate
based on the fastest train from St    the anticipated growth in bus and
Pancras International.                coach use at the airport.

                                                                            Purpose of the Airport                 The purpose of the ASAS is to
                                                                            Surface Access Strategy                efficiently manage surface access
                                                                                                                   to and from the airport in order
                                                                            An Airport Surface Access Strategy
                                                                                                                   to help minimise adverse impacts
                                                                            (ASAS) was first produced for
                                                                                                                   on the local community and
                                                                            LLA in July 2000 and has been
                                                                                                                   environment, to promote and
                                                                            renewed and updated since that
                                                                                                                   encourage sustainable surface
                                                                            time. The previous ASAS expired in
                                                                                                                   transport and to help improve
                                                                            2017 and is to be replaced by the
                                                                                                                   access to and from the airport
                                                                            2018 – 2022 ASAS, comprising this
                                                                                                                   for passengers, employees and
                                                                            summary document and the full
                                                                                                                   service providers.
                                                                            technical report. The full technical
                                                                            report is available on request         This ASAS sets out the objectives,
                                                                            (contact details are available later   travel targets and action plan for
                                                                            in this document).                     the next five years. Monitoring of
                                                                                                                   the work delivered at LLA will
                                                                                                                   take place throughout this
                                                                                                                   five-year period.
Our Vision for
London Luton Airport
                 By 2030, the Department for           part in supplying that demand
                 Transport (DfT) forecasts that        by providing capacity for 18
                 demand for air travel through         million passengers per annum
                 London’s airports will have risen     and welcoming passengers who
                 to 180 million passengers per         will choose and use the airport
                 year. Within that market, the DfT     with confidence and ease. In
                 forecasts that passenger demand       short, our vision is a bigger, better
                 at LLA will grow to 18 million        airport, fulfilling the crucial role
                 passengers per annum.                 of providing more, high quality
                                                       capacity in the London system.
                 The airport is an integral and
                 hugely important part of Luton. It
                 directly employs a large number
                 of staff, many of whom live very      Our Ambition
                 close to the airport. It indirectly
                                                       We’ll revolutionise the airport
                 supports a huge number of
                                                       experience and deliver operational
                 businesses that provide services
                                                       excellence, making air travel more
                 to the airport (such as taxi firms,
                                                       accessible and enjoyable than
                 hotels, engineering companies
                                                       ever before.
                 and many more). It also helps
                 attract important businesses to
                 the town, who value the excellent     Our Mission
                 communications that the airport       To connect more people, countries
                 and access to the M1 motorway         and cultures by delighting our
                 provide.                              passengers with our passion and
                 The vision of London Luton Airport    commitment to making travel
                 Operations Limited (LLAOL) is         accessible, easy and enjoyable.
                 for the airport to play its full
Encouraging
Sustainable Travel
Surface Travel Options                  provides local, regional and long-     the safety of its employees,          are being provided with the
LLA is well placed in relation to       distance journeys, with a range        customers and visitors through to     extension of the Oyster card
many areas of the UK and benefits       of operators providing services.       complying and exceeding relevant      system to cover services to Luton
from excellent accessibility by         Walking and cycling facilities are     environmental legislation.            Airport Parkway Railway Station
road and rail. It is located close to   provided at the airport, including a                                         and onward connections via DART.
                                                                               Major changes are currently
the M1 Motorway, linking London         designated shared route for use by                                           In addition, the Invitation to
                                                                               underway both at the airport itself
with the East Midlands and North-       pedestrians and cyclists between                                             Tender for the new East Midlands
                                                                               and in the vicinity of the airport.
East. It is also situated close to      Luton Airport Parkway Railway                                                franchise is due to be released in
                                                                               Subject to planning permission
Luton Airport Parkway Railway           Station and the terminal area.                                               April 2018 and may specify more
                                                                               being granted by Luton Borough
Station, with local, regional and                                                                                    frequent stops at Luton Airport
                                        LLAOL recognises and accepts           Council, work will begin on the
long-distance services calling at                                                                                    Parkway for long-distance north-
                                        its responsibility to minimise the     DART system, connecting LLA with
this station, including frequent                                                                                     south services on the Midland Main
                                        environmental impacts of its           Luton Airport Parkway Railway
direct services to Central London                                                                                    Line, providing further benefits to
                                        business activities. It outlines a     Station in under four minutes. In
and the South- East. The bus and                                                                                     rail connectivity to the airport.
                                        range of commitments covering          addition, ticketing improvements
coach station at the airport also
Rail                                                 Bus and Coach                                        Walking and Cycling
Luton Airport Parkway Railway Station, located       Local bus services provide direct access to          Within the terminal area all pedestrian routes
on the Midland Main Line, is the railway station     Luton and Dunstable via the Luton to Dunstable       are fully accessible, have dropped kerbs and
serving LLA and is accessed via a shuttle bus        Busway and by other non-Busway services. The         tactile paving, zebra crossings provided at the
service (note that the DART system will provide an   bus services provide important east-west links       busier locations and there is lighting throughout.
improved connection in the future). Two operators    to locations such as Milton Keynes which can         The route along Airport Approach Road has a
provide rail services from this station, with East   be accessed directly or by changing services         footway which is designated as a shared space
Midlands Trains providing long-distance north-       at Luton Station Interchange. In addition to         for pedestrians and cyclists. New Airport Way
south services on the Midland Main Line while        frequent services to and from London, coach          / Percival Way roundabout also has a shared
Thameslink operates regional services between        services are offered across the Midlands, East of    footway circumnavigating the roundabout and
Bedford and a range of locations in London and       England and South of England, with destinations      providing access to all
the South-East. Services on the Thameslink           including Oxford, Leicester, Nottingham, Coventry,   four arms.
network operate 24 hours per day between the         Birmingham and Cambridge.
airport and Bedford / South-East. There are
also frequent services operating between Luton
Airport Parkway and Luton Railway Stations.
Private Car                            and is a 5-minute shuttle bus ride     Car Share
                                       away. The long-term car park is
There are four official on-airport     free for two hours, and requires a     LLA operates an airport-wide car
car parks at LLA; short-term, multi-   10-minute shuttle bus connection.      share scheme in partnership with
storey, mid-term and long-term.        In addition to the above, there is a   Liftshare.com. The scheme is open
There are also a number of private     taxi only drop-off / pick-up located   to all 9,400 airport employees and
car parks in the area operated by      adjacent to the terminal area.         is promoted through employers
third parties. The short-term and                                             at LLA. The car share scheme
multi-storey car parks are located     From a pricing perspective, LLA’s      was launched as a direct result
adjacent to the terminal area          objective is to provide a range        of feedback received from airport
and are connected by a covered         of car parking products, all of        employees. The scheme aims
pedestrian walkway. The mid-term       which having differing values          to reduce the number of single
and long-term car parks are both       and therefore greater choice for       occupancy vehicles and:
located approximately 400m and         the potential end user, ensuring
                                       that as far as practically possible,   •   Reduce congestion during peak
2km away from the terminal area
                                       demand is closely aligned                  periods
respectively and are accessible via
a free shuttle bus service.            with supply.                           •   Reduce CO2 emissions from
                                       Disabled parking is available for          staff commuting
There are three main drop-off
locations at the airport; the main     passengers who can be dropped          •   Deliver economic benefits to
drop-off/pick-up zone at the           off within the 10-minute time limit        car sharers
terminal and the mid-term and          and don’t need to leave a vehicle
                                                                              •   Reduce demand for car parking
long-term car park drop-offs. The      unattended. Disabled customers
                                                                                  facilities
drop-off / pick-up zone is charged     wishing to leave their cars
at £3 for the first 10 minutes and     unattended or park for longer          •   Enhance cross-employer links
£1 per minute thereafter and           can use the multi-storey
is the closest to the departure /      car park with good access to
arrival halls. The mid-term            the terminal building.
drop-off is free for 15 minutes
Travel Patterns
Employees

                                    In 2016, a staff travel survey was       mode of transport defined as the
            67.6%                   undertaken at LLA to determine           mode used for the greatest length
                                    how employees travel to and              of the journey. The majority of
                                    from the airport. The survey is          respondents (67.6%) travel to
                                    undertaken every two years,              work by single occupancy car trips,
                                    with the previous survey being           followed by 16.6% using public
                                    undertaken in 2014.                      transport (either bus or train)
                                                                             and 7.6% using an active mode of
                                    Staff were asked to select the
                                                                             travel (walking
                                    most common mode of transport
                                                                             or cycling).
                                    that they used for travelling to and
                                    from work, with the most common

                    9.4%   7.2%   5.2%      3.5%          2.9%             2.4%     1.3%          0.6%
Travel Patterns
Passengers

Passenger surface travel
information is provided by the
Civil Aviation Authority (CAA). In
2016, just over half of passengers
arrived at LLA by car (51.3% of
passengers) followed by taxi
                                        51.3%
(17%), train (15.7%) and then
bus / coach (15.7%).
Since 2015, the number of car
journeys has decreased, by 2.3%,
as have taxi journeys, by 1.3%. The
use of train and bus / coach have
increased by a combined 1%. Of
the high number of passengers                   17.0%   15.7%   15.7%
arriving by car, the majority are
dropped off at the airport (55% of
passengers) with the remainder
parking off site or in the car parks.                                   0.3%
Almost 5% of car drivers stated
that they were returning a car to
the car hire centre.                                                    OTHER
ASAS Action Plan
The aim of the Action Plan is to       1. To promote and encourage             parking / expansion, a healthier      in engine idling will also have a
provide a strategy for reducing        sustainable transport options for       workforce and a better public         positive impact on local air quality.
Single Occupancy Vehicle (SOV) car     employees and passengers                transport service on offer due to     A shift to sustainable modes of
use to and from the airport over                                               increased demand.                     transport is expected to reduce
                                       There are several benefits of
the next five years by improving                                                                                     the number of vehicles waiting
                                       increasing the sustainable              2. To reduce the impact of
sustainable transport options and                                                                                    outside the airport boundary to
                                       travel mode share to and from           surface access to the airport on
by improving the awareness of                                                                                        pick-up / drop-off passengers (to
                                       LLA. A reduction in SOV use will        the local community
travel options and incentives. The                                                                                   avoid additional drop-off charges)
                                       contribute towards reduced
Action Plan takes into account                                                 A lower number of vehicles on the     which can result in obstructions at
                                       congestion in and around the
the existing situation at LLA, the                                             local road network, particularly      junctions and private accesses.
                                       terminal area and therefore
opportunities for modal shift and                                              at peak times, will have a positive
                                       improve journey reliability for
the circumstances challenging                                                  impact on congestion, reduce
                                       passengers and employees.
the airport.                                                                   journey times and improve
                                       Increased sustainable transport
                                                                               reliability for local / non-airport
LLAOL’s Vision for the airport         use will also help LLA to meet
                                                                               journeys. Fewer vehicles on the
is to ‘revolutionise the airport       a range of targets relating to
                                                                               local road network and a reduction
experience and deliver operational     climate change, air quality and
excellence, making air travel more     social responsibility. Other benefits
accessible and enjoyable than ever     include reduced demand for car
before’. To help achieve this, these
are the objectives of the Action
Plan:
The following tables set out

                               Target 1
three targets with the aim
of meeting the objectives
set out above. Each target
is broken down into a
number of actions and key
performance indicators
                               Reducing SOV and Private Car Journeys to and from LLA
(KPIs) separated into the
various elements of the
ASAS. The KPIs will help                                                                                       2016 2019 2022
LLAOL to monitor progress
against the target. Note       1a.    Reduce employee SOV travel                                               68% 66% 64%
that the targets are inter-
related in that progress       1b.    Reduce passenger private car travel                                      51% 49% 47%
towards Target 2, for
example, may also represent
progress towards Target 1.

                                         Car Sharing

                               Aim: 		      To directly contribute to a reduction in SOV travel by employees to and from LTN
                               Main focus: Employees

                               Actions     Review the existing car sharing network service             2018 and thereafter annually
                                           provision and develop a plan for improvement
                                           Promote the car sharing network and parking                 Annually
                                           charge discounts
                                           Monitor the use of designated car share spaces              Annually
                                           and review the provision if necessary

                               KPIs        50% awareness of the car sharing network                    2022
                                           Increase in the number of employees car sharing             2018, 2020 and 2022
                                           year-on-year
Target 2
Increasing Sustainable Travel to and from LLA
                                                                                                2016 2019 2022

2a.    Increase employee travel by sustainable modes of transport                               24% 26% 28%
2b.    Increase passenger travel by sustainable modes of transport                              32% 34% 36%

          Bus and Coach

Aim: 		             To increase bus / coach mode share at LLA

Main focus:         Employees and passengers

Actions            Open two extra bus bays in the bus / coach terminus                                                                  2018
                   Add digital information screens adjacent to all departing bays                                                       2019
                   Review airport bus / coach terminus bay allocation and use to ensure capacity is maximised                           Annually
                   Review facilities, wayfinding and signage when the new onward travel centre opens, and annually thereafter           2018 onwards
                   Advertise bus and coach discounts to staff                                                                           Annually
                   Support bus and coach operators who wish to introduce new services to the airport, including additional              Ongoing
                   west-east services that would significantly enhance the existing service offering
                   Participate in any Local Transport Plan consultations to ensure travel to and from the airport is fully considered   Ongoing
                   in local planning
                   Support operators and wider stakeholders in any new ticketing initiatives (for example, PLUSBUS) that facilitate     Ongoing
                   more convenient access to the airport for passengers and employees

KPIs               Increase employee travel by bus and coach from 9% to 11% (+170 employees)                                            2022
                   Increase passenger travel by bus and coach from 16% to 17% (+150k passengers)                                        2022
Rail

Aim: 		          To increase rail mode share at LLA
Main focus:      Employees and passengers

Actions          Continue to lobby the rail industry to increase the fast train frequency to four per hour to Luton   Ongoing
                 Airport Parkway Railway Station
                 Continue to work with EMT / Thameslink to improve facilities for airport passengers,                 Ongoing
                 both on and off the train
                 Engage with the wider railway industry to support and maximise the potential opportunities           Ongoing
                 associated with East-West Rail
                 Engage as a key stakeholder in any future consultations regarding rail services to the airport       Ongoing
                 Advertise train discounts to staff                                                                   Annually
                 Support the construction of the DART system through the airport                                      Ongoing
                 Promote the DART to staff and passengers                                                             2021
                 Review facilities, wayfinding and signage when the new onward travel centre opens, and regularly     Annually
                 after that
                 Support operators and wider stakeholders in any new ticketing initiatives (for example, PLUSBUS)     Ongoing
                 that facilitate more convenient access to the airport for passengers and employees

KPIs             Increase employee travel by rail from 7% to 9% (+170 employees)                                      2022
                 Increase passenger travel by rail from 16% to 24% (+1.12m passengers)                                2022
Walking and Cycling

Aim:               To increase walking / cycling mode share at LLA
Main focus:        Employees

Actions            Undertake full walking and cycling audit of airport grounds and main routes into Luton.      2019
                   Identify shortfalls in provision and work with relevant stakeholders to action
                   Promote walking and cycling facilities                                                       Ongoing
                   Promote the LLAOL Cycle-to-Work Scheme                                                       Annually

KPIs               Increase awareness of Cycle-to-Work scheme from 71% to 80%                                   2022

          Electric Vehicles

Aim: 			 To facilitate the use of electric vehicles at LLA
Main focus:        Passengers

Actions            Install 12 electric charging points for passengers                                           2018
                   Promote the facility on the website, including a new product in 2018 which will provide      2018
                   information on the availablility of electric charging points
                   Monitor usage and review the number of electric charging points available                    Annually
                   Subject to the electric charging points for passengers being successful, roll out electric   2019
                   charging points for staff parking
Target 3
Promoting and Monitoring Sustainable Travel at LLA
                                                                                                     2018 2020 2022

3a.    Secure 12% participation in the staff travel survey by 2020 (1,020 employees)                 10% 12% 12%

                                                                                                     2016 2019 2022

3b.    Increase the number of organisations attending the Airport Travel Forum                       8      10   12

           Promotion

Aim: 			           To promote all modes of sustainable travel and encourage behaviour change
Main focus:        Employees and passengers

Actions            Set up an intranet for LLAOL staff and use it to promote the ASAS and sustainable travel           2018
                   Plan and produce a programme of sustainable travel events at the start of each year in             Annually
                   conjunction with LBC and travel operators
                   Promote the discounted staff travelcard                                                            Annually

KPIs               Deliver at least two promotional travel events per year throughout the ASAS period                 Annually
                   Increase in awareness of Staff Travelcard from 53% to 60% to 65% (respectively)                    2018, 2020 and 2022
Information Gathering

Aim: 		          To find out how employees and passengers travel and what the main barriers to sustainable travel are
Main focus:      Employees and passengers

Actions           Deliver employee travel surveys                                                             2018, 2020 and 2022
                  Analyse passenger surface travel using CAA data                                             Annually
                  Publish travel data in the Annual Monitoring Report, including an update on                 Annually
                  actions undertaken in line with this Surface Access Strategy
                  Undertake and publish a carbon footprint study on surface access, and set                   Annually
                  targets for future years

KPIs              12% participation in employee travel survey by 2020                                         2018, 2020 and 2022

          Travel Network

Aim:              To work with airport employers, public transport service providers and local community representatives to
                  understand how surface access can improve and what can be done to deliver improvements
Main focus        Employers

Actions           Set up an Airport Travel Network                                                            2018
                  Meet with organisations that do not currently engage on surface access to involve           2018
                  them in the Travel Network
                  Continue to promote and deliver Airport Travel Forum meetings                               Six monthly
                  Share travel data with partner organisations                                                Ongoing

KPIs              Increase attendance at the Airport Travel Forum from approximately                          2022
                  8 organisations to 12
Further Information
If you would like further information on the ASAS or to receive an electronic
or hard copy of the Full Technical Document, please contact us through the
following link:
http://www.london-luton.co.uk/contact-us

Glossary
               LLA / LTN             London Luton Airport
                    ASAS             Airport Surface Access Strategy
                   LLAOL             London Luton Airport Operations Limited
                      CTA            Central Terminal Area
                      KPI            Key performance Indicator
                      LBC            Luton Borough Council
                    DART             Direct Air-to-Rail Transit
                      OTC            Onward Travel Centre

References
I
    DfT, UK Aviation Forecasts, January 2013.
II
      London Luton Airport, 2010 to 2016 Statistics.
III
      Civil Aviation Authority, Table 01 Size of UK Airports, April 2016.
 LLAOL now provide a fifteen-minute free waiting period in the mid-term car park and
IV

two-hour free waiting period in the long-term car park to help reduce the number of vehicles
waiting off site.
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