Low Carbon, High Stakes - Do you have the power to transform? - Accenture

Page created by Cory Walsh
 
CONTINUE READING
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
Low Carbon,
High Stakes
Do you have the power
to transform?
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
Contents

Forewords                                                               4

Executive Summary                                                       6

2°C: The Tipping Point for Utilities                                    8

Five Trends Make the Prevailing Utility Business Model Unsustainable   12

Value Shifts in a Low-Carbon World                                     18

Five Business Model Pathways Toward a Low-Carbon Energy System         22

Making the Move: Key Actions to Drive Transformation                   36

Appendix: Assessing the Value of Low-Carbon Business Model Pathways    40

References                                                             42
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
Forewords
Few challenges are so critical as             2050, consistent with the level of
accelerating the transformation of the        de-carbonization required to limit global
energy infrastructure of the world to fuel    warming to 2°C as a Science Based
the needs of a smarter, efficient,            Target. Our business plan foresees €8.8bn
renewably powered economy. The                of investment in renewables growth by
upcoming COP21 conference represents a        2019, a 50% increase compared to the
unique opportunity for the international      previous plan, which means over 7 GW
community to accelerate the transition to     of new clean power capacity.
a low-carbon economy producing an
ambitious and concrete commitment to          We put sustainability at the core of
combat climate change and its impacts.        our strategy and will keep investing in
                                              the most advanced and innovative
As a global energy company, Enel feels        technologies, upgrading and digitalizing       Francesco Starace
called to break ranks with business as        infrastructures and driving efficiency,        CEO and General Manager
usual and lead the energy revolution.         to accelerate the process of                   Enel Group
Around 47% of the energy currently            de-carbonization over the next few years,
generated by the Group already comes          convinced as we are that climate change
from CO2 free sources and we are              is a reality requiring urgent action.
committed to reach carbon neutrality by

In the last decades, the world has            contribute towards a sustainable future.
undergone massive changes. Technology         As a result of its strategy, EDP accepted
has allowed us to change the way we           its responsibility in shaping the future by:
communicate, work, socialize and live.        reducing CO2 specific emissions in 75%
Utilities play an important part in this      till 2030 (in comparison with 2005);
changing game, evolving from pure-play        surpassing 75% renewable generation
centralized power generators and              installed capacity by 2020; reaching more
distributors to energy solution providers.    than 1TWh cumulative savings through
Steered by an inspiring vision: To be a       energy services in 2020; investing €200m
global energy providing company, leader       till 2020 in research dedicated to clean
in creating value, innovation and             energy, efficiency and smart grids and
sustainability, EDP has managed to stay       installing smart grids in more than 90%
ahead of the game and move into clean         of its Iberian customers by 2030.
generation, clean mobility, efficiency
services, access to energy, smart grids,      We believe that change to a more               António Mexia
pump and storage, just to name a few.         sustainable world is happening right now       CEO EDP
                                              and we are proud to be inspirational
All these new businesses required             leaders of that drive. The utility sector
anticipation and initiative. In some          is a key player in this transformation.
of them EDP acted as a technology             This is the time to foster collaborative
developer, in others as project facilitator   partnerships built upon innovation,
and in some others even as a visionary        commitment, cooperation and audacity.
entrepreneur. In all of them EDP is           This is the time to set an ambitious
harvesting greenfield opportunities and       agenda to a more sustainable and
creating additional value in what             resilient path of doing business. Only
previously looked like a zero-sum game.       with a strong ambition we will be able
All these new businesses aim to solve         to succeed in our common endeavor of
consumer’s needs or concerns and              transformation to a low-carbon economy.

4
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
The electricity system and the utilities       It is a tall order, to be sure. However, with
that operate it play a large role in           these challenges also come significant
creating prosperity and providing the          new value and business opportunities—
comfort that we have come to expect            according to Accenture Strategy’s
from electric power. However, the              estimates, potentially worth €135 to
environmental and societal consequences        €225 billion in saved and avoided costs
of fossil-fuel based power generation can      and €110 to €155 billion in new revenue
no longer be ignored. We are starting to       per year worldwide in 2030.
see the first impacts of climate change
affect our lives and livelihoods. Droughts     Capturing this value will require utilities
and floods are disrupting our food supply,     to consider three emerging business
and increasingly frequent extreme weather      model platforms. Leading utilities have
events cause havoc to towns and cities.        already started to adopt these new               Peter Lacy
                                               business models to some extent                   Managing Director
Business leaders recognize the need for a      demonstrating the viability of low-carbon        Accenture Strategy,
change and governments have begun to           alternatives that also drive change              Sustainability Services
act to foster a transition to a low-carbon     throughout the energy system.
economy. President Obama, for instance,
announced additional incentives to             In this report, we examine five potential
support private sector investment in           business model pathways in the quest
renewable energy. And China has unveiled       toward a low-carbon energy system. We
its plans for a national emission-trading      analyze the environmental and economic
system to cut greenhouse gas emissions.        value they can deliver, and explore the
We expect other business and political         capabilities utilities need to adopt and
leaders to follow suit in the lead-up to       sustain.
the UNFCCC Conference of the Parties in
Paris in December 2015, and rally around       The research behind this report is based
a critical goal: limiting the average global   on interviews with executives at leading
temperature rise to 2°C.                       businesses in the electricity utilities sector
                                               that are part of the transition, as well as
As part of this objective, CO2 emissions       Accenture Strategy’s modelling and CDP           Paul Dickinson
from energy supply will need to drop by        data analysis. We hope our findings and          Executive Chairman,
90 percent or more below 2010 levels           conclusions will inspire and help electric       CDP
between 2040 and 20701. For the                utilities in the transition to the low-
electricity sector players, this means         carbon energy system that will define
facing some very difficult choices today       our future.
and in the years ahead. They must find
a way to make the transition for their
businesses from being traditionally
carbon-intensive to lower-carbon ones—
all while maintaining their ability to meet
the world’s ever-increasing energy needs
and sustaining profitable growth.

                                                                                                                          5
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
Executive Summary
In the quest toward a low-carbon energy system, the electric utilities sector—with a
25 percent share of all carbon emissions globally2—plays a crucial role. How can utilities
move away from fossil fuels in an economically sustainable way? Five low-carbon business
model pathways could enable utilities to significantly reduce greenhouse gas emissions
and capitalize on €135 to €225 billion in saved and avoided costs and €110 to €155
billion in new revenue for the electricity sector worldwide in 2030.

The global community continues to direct            eliminating—their reliance on fossil fuels.                  as governments have introduced
its collective strength to combat climate           Utilities have been making progress to                       climate policies and regulation calling
change. A major milestone in these efforts          reduce greenhouse gas emissions and                          for reductions in demand and
is expected in December 2015, when the              increase their share of renewable energy.                    incentivizing investment in low-
annual UNFCCC Conference of Parties                 But the reality is that merely continuing                    carbon sources of electricity.
hopes to create a legally binding and               doing what is required by climate                          • Technology enables low-carbon energy
universal agreement to limit the rise in            regulation will no longer be enough.                         at scale. While policymakers are
average global temperature to 2°C—a                 They will need to substantially accelerate                   stepping up these efforts, advances
significant drop from the prevailing trend          efforts to realize the long-term ambitions                   in technology—the biggest game
of 3.6°C 3. It is an ambitious goal, but one        required in a 2°C world.                                     changer—are making alternative
that is necessary to significantly reduce the                                                                    sources of energy more attractive
impacts on the planet of greenhouse gas             The drive toward a 2°C scenario is just                      to consumers and businesses.
emissions and increasing water scarcity.            one element pressuring utilities to                        • Climate change impact threatens
                                                    change. It is part of five broader global                    the current and future energy supply.
With a 25 percent share of all carbon               trends undermining the industry’s                            Climate change itself imposes new
emissions globally, electric utilities must         prevailing business model and pressuring                     challenges to utilities through changing
successfully embrace low-carbon                     utilities to transform themselves to                         precipitation patterns, extreme weather,
solutions for the 2°C goal to be achieved.          embrace sustainable alternatives:                            rising air temperatures, and the risk of
Yet because their business model is little                                                                       water shortages, potentially affecting
changed from a century ago, utilities will          • Policy pushes for 2°C reduction.                           the fuel supply chain and cooling
also encounter major challenges in                    Policy has been the main driver for the                    of thermal power plants.
substantially reducing—and ultimately                 shift to low-carbon electricity supply,

Figure 1. Five trends and five low-carbon business model pathways: four key actions to help capture the opportunity.

        5
        TRENDS
                           Policy         Technology          Physical climate
                                                                  change
                                                                                         End-user
                                                                                         demand
                                                                                                           Non-traditional
                                                                                                              entrants
                                                                                                                                      5
                                                                                                                                     BUSINESS
                                                                                                                  CO2                  MODEL
                                                                                                                          CU

        4
                                                                                                                                     PATHWAYS
                                   Energy         Local low-carbon            Large-scale        Flexibility      Carbon capture
                                as-a-service    energy access provider       low-carbon          optimizer       and use operator
                                  provider                               electricity generator

        ACTIONS

                              Take leadership             Keep                 Choose                  Join
                                and commit             optimizing           and transform             forces

6
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
• End users demand energy efficiency             acceptable nor socially sustainable. So        of factors. However, there are four high-
  and low-carbon energy. Rising costs            how can utilities facilitate the transition    level actions that all electric utilities could
  of electricity, climate change concerns        to a low-carbon energy system in an            consider as they begin their transformation:
  and technology developments together           economically sustainable way?
  are convincing and incentivizing end           The good news is that while utilities’         •	Take leadership and commit by
  users to reduce their energy demand            traditional value pool is at risk, new ones       ensuring all levels of their organization
  and shift to (and possibly produce             could be created. Our analysis has found          know what the 2°C scenario means
  their own) low-carbon energy.                  that the industry as a whole has a value          for their business and how their
• Non-traditional entrants challenge             opportunity of €135 to €225 billion in            organization is responding.
  incumbents. Increased competition,             saved and avoided costs and €110 to            • Keep optimizing their current operations
  particularly from new entrants from            €155 billion in new revenue per-year             to reduce CO2 emissions and free up
  other industries as well as more               worldwide in 2030.                               funds for the transformation to the new
  innovative utilities, pose a growing                                                            models.
  and significant threat to traditional          The electric sector players can realize        • Choose where to play and transform
  utilities’ business.                           these value opportunities by considering         by developing new business models and
                                                 three emerging power plays:                      strategies that build on their current
Together, these trends highlight the risks                                                        capabilities and are tailored to local
inherent to the established utility business     • Low-carbon energy producer                     market conditions.
model, based on selling electricity as a           optimizing the mix of energy sources         • Join forces to develop capital-
commodity, which is not equipped for a           • Distribution platform optimizer                intensive innovations in electricity
low-carbon transition. In fact, utilities will     meeting demand with the optimal                storage and carbon capture and use
face rising costs and risks from increased         sources of supply                              (CCU) technologies.
complexity and cost of carbon, as well           • Energy solution integrator providing
as pressure on revenues from selling               entirely new services to help customers      As the world continues to work to address
electricity, in the next 15 years. According       optimize their energy production and         the climate change challenge, it needs an
to our analysis, the costs of building and         consumption                                  engaged, motivated, and effective power
operating power generation facilities and                                                       sector that is committed to transforming
networks could more than double between          These represent platforms under which          itself to adopt new low-carbon business
2015 and 2030, if we continue business as        low-carbon business model pathways can         models.
usual. Increasing demand for electricity         support utilities in moving away from
will be a major factor, while the impacts        fossil-fuel while growing profitably.          A number of utilities have already taken
of climate change and carbon pricing will        Adopting these business model pathways         significant steps in doing so. By following
also add to rising operating costs.              will not be easy, and each utility will face   their lead, other utilities can help the
                                                 unique challenges along the way.               international community achieve its 2°C
Electricity prices would need to rise by                                                        goal while positioning themselves to
almost one-third on average to make up           Furthermore, the details of the                ensure their existence in a more sustainable
for this increased investments and carbon        transformation—strategies and timelines—       future.
costs—a solution that is neither politically     will vary by utility depending on a variety

Table 1. Three power plays and five low-carbon business model pathways.

Low-carbon energy producer                       Distribution platform optimizer                Energy solution integrator
Large-scale low-carbon electricity               Flexibility optimizers could tap into          Energy as-a-service providers could
generators could capture €100 billion            a €35 billion to €55 billion annual            benefit from a €65 billion to €80 billion
to €160 billion in avoided costs annually        market by optimizing efficiency across         annual market by delivering energy-
by managing a low-carbon energy                  the value change, for example by               related services e.g., energy monitoring,
portfolio.                                       matching supply and demand through             energy efficiency program, etc. to
                                                 energy storage technology.                     customers instead of selling electricity
                                                                                                as a commodity.
Carbon capture and use operators could           Local low-carbon energy access providers could build a collective €10 billion to €20
generate as much as €10 billion annually         billion annual business by partnering with communities and individuals to help them
by reducing carbon emissions from                access locally generated low-carbon energy­.
carbon-intensive plants and potentially
offering CO2 or carbon-based products as
input for industry processes.

                                                                                                                                             7
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
2°C: The Tipping Point for Utilities

8
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
All industries, to varying degrees, are dependent upon and have an impact on the
environment and natural resources. With a 25 percent share of the circa 50 Gt CO2
emissions globally, the electric utilities sector has a more significant impact than most4.
That puts electric utility companies in a particularly vulnerable, but critically important,
position in the efforts to combat global climate change.

The 2015 annual UNFCCC Conference                         generation in the emerging world is                      emissions reductions must accelerate
of Parties conference in Paris (COP21)                    essential. Currently, the importance of                  to achieve the 2°C scenario identified by
has once again put carbon reduction at                    economic growth makes many emerging                      the IEA12, which means utilities must set
the top of its agenda, and business and                   countries focus on affordability and                     targets beyond the horizon of existing
political leaders are expressing their                    reliability of electricity, outweighing                  policy—much like what U.S. utility NRG
commitment to the cause. If pledges                       considerations about how to use energy                   and Enel Group have done in setting
made by all countries ahead of the Paris                  more efficiently9. Public institutions,                  targets that extend to 205013 14.
Conference are implemented, “there                        such as the World Bank and the European
will be a material impact on the energy                   Investment Bank, could provide                           Simply stated: While utility companies
sector,” according to Fatih Birol, executive              technological and organizational                         have made significant progress in
director of the International Energy                      expertise, as well as financing, to help                 reducing their environmental impact to
Agency5.                                                  emerging economies develop low-carbon                    date and are on track to achieve their
                                                          electricity systems without compromising                 goals for 2020, they will need to step up
The objective: limit the average global                   their access to affordable and reliable                  their game to compete in a 2°C scenario
temperature rise to 2°C, well below the                   supply. The World Bank has, for example,                 beyond that point in time.
current trend of 3.6°C (see next page). As                has financed 3.5 million solar home
part of the 2°C scenario, CO2 emissions                   systems in Bangladesh’s rural communities,
from electricity generation (i.e. 13Gt in
20126) are expected to drop by 90 percent
or more below 2010 levels between 2040
                                                          creating 70,000 installation jobs and
                                                          benefitting 15 million people, thereby
                                                          overcoming the political and financing
                                                                                                                   74%
                                                                                                                   of CDP utility respondents have GHG
and 20707.                                                constraints10.                                           emission reduction targets in place

Achieving these goals will be especially
difficult given the growing need for
electricity. With global demand set to rise
                                                          Of course, utility companies are not
                                                          sitting idly by. Many European utilities,
                                                          for instance, have set targets for reducing
                                                                                                                   12%
                                                                                                                   of CDP utility respondents have GHG
by 2.1 percent per-year on average by                     GHG emissions and increasing their share                 emission reduction targets beyond
2040, primarily in emerging markets,                      of renewable energy in line with the EU                  2020 in place
power sector CO2 emissions would                          Energy and Climate targets for 2020, and                 Source: CDP, 2015. CDP Climate Change Information
increase by 16 percent under “business                    are roughly on track to meet them11.                     Request
as usual” conditions8. To reach a 2°C                     This is a good first step for reducing
scenario, low-carbon electricity                          power sector emissions. However, GHG

Figure 2. CO2 emissions from electricity generation need to be reduced by 50% by 2030 in the 2°C scenario

CO2 emissions from electricity generation (Gt/yr)
                                                                             5,2
                                                                                                                                                                 4,3
                                                               4,1
                                                                                                                                                    3,8

   2,1
               1,7                                                                                                                     1,6                       2,6
                                 1,3                                         2,2
                                                                                              0,9           0,9          1,0
                                               0,8
               0,7                                                                                          0,6                        0,7
                                               0,5

  2012        2030              2012          2030            2012        2030               2012           2030        2012           2030        2012         2030
         US                              EU                          China                      Russia                         India               Rest of World
     Current emissions                 Business-as-usual emissions                 2°C Scenario emissions

Source: “World Energy Outlook 2014”, © OECD/IEA, 2014, http://www.worldenergyoutlook.org/.

                                                                                                                                                                       9
Low Carbon, High Stakes - Do you have the power to transform? - Accenture
The 2°C scenario:
This report assumes a future that is based                  efficiency standards in buildings and
on the International Energy Agency’s 450                    transport.
Scenario*, which illustrates what it would
take to achieve an energy trajectory                        In the power sector, investment shifts
consistent with limiting the long-term                      towards renewables, so that 41 percent
increase in average global temperature                      of electricity generated worldwide
to 2°C. This scenario assumes that a CO2                    is from renewable sources, compared
price is adopted in all major economies,                    to 30 percent in the business as usual
and CO2 prices rise to between €66 per                      scenario. The construction of coal-
ton and €88 per ton in 2030. Additionally,                  fired power plants is limited, but no
it assumes a phase-out of all fossil-fuel                   accelerated closure of fossil-fuel
subsidies by 2035 and increased energy                      power plants is planned.
* For more details about the assumptions behind the scenarios, please refer to the IEA World Energy Outlook 2014,
  Chapter 1.

Figure 3. The 2°C scenario involves reduced energy demand and a shift to
renewables in the global generation mix.

Generation Mix
Annual generation output (TWh)
35,000
                                                           33,881

                                                                                           30,297
30,000
                                                           33%
                                                                                            20%
25,000
                                                                                             1%
                       22,721
                                                            2%

20,000                                                                                      22%

                        41%                                23%

15,000                                                                                      16%
                         5%
                                                           12%

10,000                  23%                                                                 20%
                                                           16%
                        11%
 5,000

                        16%                                                                 21%
                                                           14%
                         5%
     0
                        2012                              2030:                            2030:
                                                     Business as usual                  2°C scenario

              Coal                               Gas                              Hydro
              Oil                                Nuclear                          Renewables

Source: “World Energy Outlook 2014”, © OECD/IEA, 2014, http://www.worldenergyoutlook.org/.

10
11
Five Trends Make the Prevailing
Utility Business Model Unsustainable

12
The proposed drive toward a 2°C scenario promises to have a major impact on utility
companies around the world. However, it is just one element in a confluence of
developments that will make business increasingly difficult for utility companies in
the next 10 to 15 years.

Several major trends, in particular, are                  Clean Power Plan and the aforementioned                    In South Africa, regulation pushing for
undermining the industry’s prevailing                     expected outcomes of COP21*—prescribe                      energy efficiency and renewable energy
business model, which has remained                        increasingly deep greenhouse gas emissions                 has been the most significant driver of
largely unchanged for decades:                            cuts. And regulation is set to become                      the decarbonizing of the country’s energy
                                                          more stringent, as emissions reductions                    system in the past decade, according to one
• Policy pushes for CO2 reduction                         will need to go beyond national                            executive at South African utility Eskom18.
• Technology enables low-carbon                           commitments to follow the 2°C trajectory.                  In addition, cities address climate change
  energy at scale                                                                                                    at the local level with such moves as tax
• Climate change impact threatens                         National policies are already guiding                      reductions and subsidies. For example, the
  the current and future energy supply                    utility strategies toward investment in                    Covenant of Mayors, a European
• End users demand energy efficiency                      low-carbon solutions. Emissions Trading                    movement involving local and regional
  and low-carbon energy                                   Systems in Europe, areas of North and                      authorities, is committed to meeting and
• Non-traditional entrants challenge                      South America, as well as Asia, set the                    exceeding the EU 20-20-20 goals19.
  incumbents                                              framework, but have so far failed to
                                                          provide a meaningful price signal for
Together, these trends are pushing
electric utility companies to decouple
their business activity from emissions,
                                                          investors. There is genuine momentum
                                                          worldwide to strengthen and extend
                                                          emissions trading in the near future, as
                                                                                                                     73%
                                                                                                                     of CDP utility respondents see
which in turn require utilities to transform              the European Commission has agreed on                      regulation regarding carbon emissions
their business model to support                           a market stability reserve to tighten the                  as a risk
sustainable, low-carbon solutions.                        supply emissions allowances according

Policy pushes for CO2 reduction
Utilities consider cap-and-trade schemes
                                                          to economic conditions16, and China has
                                                          announced plans for a national emissions
                                                          trading scheme starting in 201717.
                                                                                                                     76%
                                                                                                                     of the utilities that have implemented
together with international agreements                                                                               carbon pricing are subject to carbon
among the biggest drivers for CO2                         Further reductions in the number of CO2                    price regulation. The prices they use are
reduction to date15. International and                    emissions rights available will raise CO2                  broadly in line with regulated prices.
national climate initiatives—such as the                  prices and force companies to reduce
                                                                                                                     Source: CDP, 2015. CDP Climate Change Information
Kyoto agreements, the EU 20-20-20                         their carbon footprint even more.                          Request
goals, President Obama’s announced

* This report was published before COP21

Figure 4. Recent GHG emission reduction efforts in various countries

United States                              Canada                                     Germany                                    Japan
The US EPA finalized its                   Canada announced its aims to               Germany has agreed to reduce               Japan is considering rejecting
proposed Carbon Pollution                  reduce its GHG emissions by                operation of about five of the             two new coal-fired electricity
Standards for Existing Power               30% by 2030 based on 2005                  largest lignite-fired electricity          projects with a combined
Plants (Clean Power Plan),                 emission levels, with the help             plants in the country,                     capacity of 3.1 GW amidst
establishing different target              of regulating methane                      representing a total capacity              concerns over Japan’s ability
emission rates for each state.             discharges in the oil and gas              of 2.7 GW, to meet its target              to meet a proposed 26% cut
Overall it is projected to                 sector, natural gas electricity            of reducing CO2 emissions by               in greenhouse gas emissions
achieve a 32 percent cut in                plants emissions as well as                40% by 2020 based on 1990                  between 2013 and 2030.
electricity sector emissions               the chemicals and nitrogen                 emissions levels. The electricity
by 2030 based on 2005                      fertilizer industry.                       plants will merely function as
emission levels.                                                                      “capacity reserve“.

Source: C2es.org,. 2015. ‘Q&A: EPA Regulation Of Greenhouse Gas Emissions From Existing Power Plants’. http://www.c2es.org/federal/executive/epa/q-a-regulation-
greenhouse-gases-existing-power; Enerdata.net,. 2015. ‘Research On Energy Efficiency, CO2 Emissions, Energy Consumption, Forecast.’. http://www.enerdata.net.

                                                                                                                                                                         13
Technology enables low-carbon
energy at scale
The biggest game changer in the transition
                                                            development of renewables leads to a
                                                            reduction in the annual operating hours
                                                            of fossil fuel plants, because renewables
                                                                                                                 76%
                                                                                                                 of the utility executives expect to
to a low-carbon world is technology. The                    like wind and solar PV operate at low                support the integration of distributed
value proposition of low-carbon solutions                   marginal costs. Running less of the time,            resources in the next 10 years
is continuously improving due to rapid                      it becomes more difficult for fossil fuel
advances in technology and decreasing
costs of solutions such as distributed
generation (e.g., solar photovoltaics (PV)
                                                            plants to recover investment during their
                                                            lifetime, and stimulating investments in
                                                            renewables—leading to a self-reinforcing
                                                                                                                 68%
                                                                                                                 of the utility executives expect to
and battery storage). For example, the                      cycle. As policy incentives are gradually            invest in distribution sensing and
cost of solar per MWh has decreased by                      phased out and renewable energy moves                automation in the next 5 years
a factor of three between 2010 and 2015,                    from a subsidy-driven market to a fully              Source: Accenture, 2015. Accenture’s Digitally Enabled
making solar cheaper in some cases than                     commercial solution, utilities will have to          Grid program, 2014 executive survey.
combined cycle gas turbines or coal-fired                   determine the right pace for their own
power plants20.                                             investments in this area.                            study page 25). And a missing element in
                                                                                                                 the energy transition, battery technology,
As a result, investment in such                             Deployment of intelligence in the                    is being scaled rapidly by companies such
technologies is growing dramatically. In                    electricity system provides a further boost          as BYD, Tesla and Panasonic. The
2015, renewables represented more than                      to the growth of renewables. For instance,           opportunity is sizeable, as distributed
half of all electricity generation capacity                 real-time analytics and two-way                      generation could make up one-third of
investments worldwide21. Going forward,                     communication give consumers more                    installed capacity in the US by 201723.
the IEA expects that between 2014 and                       control in choosing their supply source              This will transform generation as we know
2025, investment in renewable electricity                   and optimizing their electricity use,                it, and is a direct threat to traditional
production will be almost double that in                    leading to new business models for                   utilities’ revenues.
fossil-fuel power generation22. Extensive                   companies such as Sungevity (see case

Figure 5. Renewable technology costs are decreasing and becoming competitive with fossil fuels
The levelized cost of electricity represents the per-megawatthour cost (in real euros) of building and operating a generating plant
over an assumed financial life and duty cycle.
Levelized cost of electricity (€ / MWh)
1000

 900

 800

 700

 600

 500

 400

 300

 200

 100

     0
             2010              2015            2010             2015             2010              2015   2010              2015             2010             2015
                    Solar PV                      Onshore Wind                          Gas CCGT                  Nuclear                            Coal

            Renewable energy                 Traditional energy

Source: NEA/IEA,. 2015. Projected Costs Of Generating Electricity 2015. Paris: OECD Publishing.

14
Climate change impact threatens
the current and future energy
supply
                                                         A clear example of the potential impact
                                                         of water issues can be seen in Brazil,
                                                         where water reservoirs—specifically in the
                                                                                                        93%
                                                                                                        of CDP utility respondents see physical
Climate change itself poses new                          populated Southeast—have reached an            climate change as a risk
challenges to utilities through changing                 all-time low due to continued drought.
precipitation patterns, extreme weather,
and rising air temperatures. Both water
withdrawal and water consumption for
                                                         This has led to a drop in hydro electricity
                                                         generation and a proportional increase
                                                                                                        38%
                                                                                                        of CDP utility respondents experienced
power generation are due to increase                     in Brazil’s fossil-fuel power generation—      detrimental impacts related to water
in the next several decades, making                      which, in turn, has driven an increase         in 2014, affecting costs and brand
availability of and access to water a                    in carbon emissions (with a potential          value negatively
risk for utilities24.                                    upswing of 15 percent to 30 percent            Sources: CDP, 2015. CDP Climate Change Information
                                                         per-year) and a spike in electricity prices    Request; CDP, 2015. CDP Water Information Request
Yet while over 80 percent of energy sector               (of 60 percent alone in 2015).
executives identify water scarcity as a
significant risk, only 18 percent conduct a              The hydro-crisis presents an immense
comprehensive water risk assessment and                  opportunity to bring online new
approximately one-third have assessed                    renewable energy sources, diversifying
how water challenges may constrain                       and greening the already renewable
long-term (more than five years) business                Brazilian energy matrix. In addition,
growth25. Furthermore, water poses a                     the Brazilian utility AES, seeks develop
significant risk in electric utilities’ supply           enhanced battery storage capacity to
chains for fuel sources, as primary fuel                 cope with decreasing hydro storage
production requires significant amounts                  capacity and increasing intermittent
of water26.                                              electricity generation27.

Figure 6. Both water withdrawal and water consumption for power
generation are due to increase in the next several decades

Global water use for electricity generation in a business as usual scenario and its
compound average annual growth rate (billion cubic meters)

Water withdrawal                                            Water consumption
                             568

                                                                                           58

                                         +18
                                                                                                  +15

      550                                                           43

      2010                   2035                                  2010                    2035
Source: World Energy Outlook 2012, © OECD/IEA, 2012, http://www.worldenergyoutlook.org/.

                                                                                                                                                         15
End users demand energy                                     Figure 7 shows that many consumers are                 Similarly, Phaesun, a German company
efficiency and low-carbon energy                            expressing interest in becoming power                  specializing in the installation and service
On their own, climate change and                            self-sufficient—in effect, becoming                    of off-grid wind power and photovoltaic
technology developments play a major                        “prosumers.” In fact, close to half of                 systems, offers consumers in Somaliland
role in the drive toward low-carbon                         consumers in Europe and North America                  local low-carbon energy access without
solutions. Together, they incentivize end                   are considering becoming completely                    the use of a grid29.
users to reduce their energy demand and                     energy-independent, led by those in
shift to low-carbon energy.                                 Germany (48 percent), the U.S.                         The same shift can be seen in business
                                                            (51 percent), and Spain (62 percent).                  and public sector customers. For instance,
End users around the world are embracing                                                                           large global companies such as Ikea,
the ability of new technologies to give                     These figures are even higher in many                  Philips, BT and Unilever—part of the
them insight into and control over their                    emerging markets, reaching 63 percent in               RE100, a global initiative to engage,
energy use and bill and choice of energy                    China, 81 percent in Brazil and 88 percent             support and showcase influential
source allowing them to reduce their                        in South Africa28.                                     companies committed to using 100
environmental and societal impact.                                                                                 percent renewable power—have pledged
                                                            In rural areas, electrification is happening           to use 100 percent renewable electricity
For example, around 8 in 10 consumers                       by completely skipping the development                 by 2020 and have ambitious targets to
in the Philippines (87 percent), Brazil                     of electricity grids. For example, in Mexico,          increase their energy efficiency30.
(80 percent) and China (78 percent)                         where 3 million people live without
are considering purchasing residential                      electricity, social projects offer off-grid            Mars, a global food manufacturer based
monitoring and control products in                          communities low-carbon energy access                   in the United States, has joined forces
the next five years, the highest of any                     with photovoltaic home systems.                        with Sumitomo, a Japanese integrated
country.                                                                                                           trading company, and BNB Renewable
                                                                                                                   Energy, a renewable energy generation
                                                                                                                   asset developer from the U.S., to build a
Figure 7. Up to 90% of the consumers is considering investing in becoming                                          200MW wind farm expected to supply
electricity self-sufficient                                                                                        100 percent of Mars’ U.S. energy demand31.

 88%

             81%                                                                                                   69%
                                                                                                                   of CDP utility respondents believe that
                                                                                                                   changing consumer behavior leaning
                                                                                                                   towards more sustainable products
                         63%         62%                                                                           represents new business opportunities
                                                 59%

                                                             51%
                                                                         48%
                                                                                                                   52%
                                                                                                                   of consumers are likely to install
                                                                                     41%                           energy technologies to generate part
                                                                                                  39%
                                                                                                          36%      or all their own power by 2020
                                                                                                                   Sources: CDP, 2015. CDP Climate Change Information
                                                                                                                   Request; Accenture, 2015. The New Energy Consumer:
                                                                                                                   Unleashing Business Value In A Digital World.

 South       Brazil      China       Spain     Australia      USA      Germany      Great         Japan   France
 Africa                                                                             Britain

Source: Accenture, 2015.The New Energy Consumer: Unleashing Business Value In A Digital World.

16
Non-traditional entrants                                      requirements that traditional utilities         It’s clear that traditional electric utility
challenge incumbents                                          must contend with. Solar solution               companies—and their longstanding
Evolving consumer values and preferences                      companies like SolarCity allow consumers        business model—face a highly challenging
are attracting non-traditional entrants,                      and communities to cut out the utility          future, both in the short and long terms.
and with the cost of innovation at an all-                    altogether and take control of their own        In fact, our research confirms that the
time low, both regulated and deregulated                      energy supply. Add players like Tesla and       traditional utility value chain, based on
markets are seeing an influx of new                           Apple, planning to launch their EV-fleet in     selling electricity as a commodity, is not
players from all directions—startup digital                   2019, and one can expect to see a totally       equipped for success in a low-carbon
retailers, telecom giants and prosumers,                      different energy landscape in the near          world. However, these trends represent
as well as incumbent utilities from                           future.                                         significant new opportunities and new
elsewhere. Technology giants, including                                                                       sources of value that utilities can capture
Google, Samsung and Verizon, are                              Investment by both disrupters and               with new business models that are built
partnering with incumbent hardware                            incumbents in emerging technologies, as         with sustainability in mind.
and software providers to develop home                        well as the unbundling of services across
Internet-of-Things ecosystems, integrating                    the value chain, will result in a major shift
home energy management solutions in                           of value in the coming decade. Solar
a complete suite of home and lifestyle                        energy companies, for instance, received
services. Digital start-ups, such as Bounce                   by far the largest amount of startup
Energy in Texas and Powershop in New                          investment in renewables between 2012
Zealand, use platforms offering energy                        to 2015, totaling €4.8 billion, with
packages and products, unburdened by                          SunRun and SolarCity among the major
legacy investments and regulatory                             recipients32.

Figure 8. Already-high expectations for new competition across a number of areas, increased in 2014.

Do you believe competition from new entrants will increase in the following areas in the next five years?

Data-related services                                                                                                                                92%
(e.g., services that leverage energy
consumption data)                                                                                                                              85%

                                                                                                                                         81%
PEVs and associated charging infrastructure
                                                                                                                     59%

Demand-side aggregation                                                                                                                  79%
(i.e., load shifting services to distribution and
transmission companies or direct to electricity
markets)                                                                                                                     67%

Power electronics hardware and services                                                                                            73%
(e.g., deploy and sell power electronics-
enabled services to distribution companies
or consumers)                                                                                             46%
                                                                                                                                          2014        2013

Base: All respondents who selected “yes”.
Source: Accenture, 2014. Digitally Enabled Grid program, 2014 executive survey.

                                                                                                                                                        17
Value Shifts in a Low-Carbon World

18
If they continue to operate as they do now, utilities will face increasing challenges to
balance costs and revenues. In a 2°C world, the costs for the sector will increase by a
staggering €930 billion per-year in 2030 due to growing demand for electricity and the
introduction of carbon pricing.

According to our analysis, growing demand
for electricity will raise the costs of         Value modelling methodology
building and operating power generation         Value modelling analyzes a 2°C scenario*,                   This is facilitated by the introduction
facilities and networks by €484 billion         which illustrates what it would take to                     of additional policy measures for CO2
per-year in a 2°C scenario between 2015         achieve an energy trajectory consistent                     emissions reduction, including targeted
and 2030 (Figure 9). This is an increase        with limiting the long-term increase in                     energy efficiency improvements in
of 33 percent of total system costs.            average global temperature to 2°C. In this                  industry, buildings and transport,
                                                scenario, energy efficiency measures will                   limits on the use and construction of
Carbon pricing will create additional           reduce global electricity demand                            inefficient coal-fired power plants,
costs that will drive up electricity prices,    by more than 3,500 TWh in 2030, or                          and partial phase-out of fossil-fuels
as existing Emissions Trading Systems           11 percent lower than if the current                        subsidies to end-users. Crucially, carbon
will be strengthened and broadened. In          demand trend continues. The growth of                       pricing is introduced in all major
2030, the power sector’s CO2 costs could        low-carbon electricity generation also                      economies, with prices rising to €88
amount to more than €406 billion per-           accelerates, increasing to 57 percent of                    per ton in OECD countries and to €66
year, assuming strong carbon pricing            total supply.                                               in emerging economies in 2030.
policy resulting in an average price of         * The IEA New Policies Scenario is the basis for the Business-as-usual scenario, and the 2-degree scenario was based
€74 per ton CO2e33. Cost increases will           on the IEA 450 Scenario. For more details about the assumptions behind the scenarios, please refer to the IEA
                                                  World Energy Outlook 2014, Chapter 1
disproportionately affect consumers in
emerging economies, where demand for
electricity grows fastest.
                                                Figure 9. Utilities will face rising costs, while revenues are under pressure
Increasing demand is generally good
news for utilities, as these costs reflect      Global utility costs and revenues in two scenario's in 2030 compared to 2012 situation.
rising demand for their products, and the
additional costs will be accompanied by         Subsidies for electricity generation and consumption explain
rising revenues. Similarly, rising CO2 cost     the difference between costs and revenues in 2012.
primarily affected end-users in the past
in the form of increasing electricity prices,                                                                                           +7%
                                                                                                                               0.2
but this is less likely in the future. While
consumers had little choice but to buy
                                                                                      0.7     +56%
electricity from utilities, alternatives like
on-site generation and energy saving are
                                                                                                           2                                       2.2
increasingly accessible and cheaper by
the day. This reduces the possibility of                         1.3
covering CO2 costs fully through price
increases, undermining the profitability
of utilities.

                                                                -1.4

                                                                                                         -2.4                                     -2.2

                                                                                     -0.9     +64%

                                                                                                                               0.2
                                                                                                                                         -7%
                                                                2012                                    2030:                                    2030:
                                                                                                      2°C with                                2°C with new
                                                                                                     traditional                               low-carbon
                                                                                                   business models                           business model
                                                Amounts in trillion €/yr                                                                        pathways

                                                      Revenue               Demand growth                              Impact of new business
                                                                                                                       model pathways
                                                      Costs                 CO2 costs and demand growth

                                                                                                                                                                  19
While costs rise, the growth of revenues        So is the future for utilities one of
from selling electricity will increase at       ever-escalating costs and pressures on          The costs of adapting to climate change
slow pace, because of a shift to revenues       revenue? The answer is yes—but only             Climate change impacts will increase
from utilities to third parties, as end-users   for those utilities unwilling or unable to      operating costs as a result of extreme
start generating their own energy, and          change the way they do business. Utilities      weather events and the risks associated
new entrants capture part of the market.        that see the opportunities inherent in          with water availability for cooling
In developed markets such as Europe and         the industry’s changes and build the            thermal power plants. The impact of
the United States, the decline of revenue       appropriate business models to capitalize       climatic changes—such as water
from electricity commodity will be will be      on them will reap the rewards.                  temperature, precipitation patterns,
partly offset by electrification of demand—                                                     wind speed and frequency of extreme
for example, in transportation and heating      According to our analysis, the opportunities    weather—is estimated to cost the
and cooling36. In emerging economies, the       for the electric utility industry sector are    European power sector €15 billion to
expansion of economic activity will still       worth €135 to €225 billion in saved and         €19 billion in 2080, for instance due
increase demand for electricity, but a drive    avoided costs and €110 to €155 billion in       to rising costs of cooling for nuclear
for energy productivity will put pressure       new revenue per year worldwide in 2030.         power34. Similarly, the total annual
on utilities for tight cost control.                                                            electricity production costs in the U.S.
                                                This impressive figure is spread across the     in 2050 are projected to increase 14
All in all, however, utilities will see an      value chain in six value pools centered on      percent (€45 billion) if no action is
increasing gap between costs and                facilitating the shift to low-carbon energy     taken, because of greater cooling
revenues. In fact, while utility cost are       sources; optimizing across generation,          demand, compared with a control
expected to rise by 64% between 2012            distribution, and end use; and meeting          scenario without future temperature
and 2030, revenues will only increase           end-user demand for energy efficiency           changes35.
56%. Clearly this is not sustainable.           and local generation (Figure 10).
If costs rise without marginal revenues
keeping up, power plants become
unprofitable and would close, reducing
capacity and over time raising prices
even more for end-users.

Figure 10. Value pools with environmental and financial value

                                                         CO2           Financial
                                                         (Gton/yr)     (€ bn/yr)
                                                                       0                   50                    100             150

                 Plant & portfolio efficiency               0,5
Energy
efficiency
                 Energy demand reduction                   3,6

                 Local Low-Carbon electricity               0,5

Low-carbon
                 Large-scale Low-Carbon
electricity                                                 1,1
                 electricity
generation

                 Flexibility optimization
                                                            0,1

CCS              Carbon capture and use                     1,1

                                                                            New revenues         Avoided and saved costs

20
Value pool 1:                                  Value pool 3:                                 Value pool 6:
Plant and portfolio efficiency                 Local low-carbon energy                       Carbon capture and use
Enhanced energy efficiency in electricity      Demand for distributed generation will        The 2°C scenario requires extensive action
generation remains an important                create opportunities in local energy          to reduce CO2 emissions. Applying carbon
conventional value pool for utilities.         initiatives. Accounting for decreasing        capture at fossil-fuel power plants could
However, additional CO2 savings achieved       revenues from electricity commodity           be an important building block for
in plant and portfolio efficiency will be      sales, distributed renewables services        achieving this, if a conductive regulatory
minor by 2030 (around 500 Mt CO2e per-         could enable utilities to generate revenues   environment is created. An additional
year) because, as efficiency is an effective   of €10 billion and €20 billion per year       1.1 Gt CO2e per-year could be saved if,
cost-control measure, the business-as-         by 2030, while avoiding approximately         by 2030, one-quarter of all coal- and gas-
usual case already assumes improvement         500 Mt CO2e emissions per-year.               fired power plants were to be fitted with
in this area.                                                                                carbon capture and sequestration, thus
                                               Value pool 4:                                 creating a new value pool focused on
According to our analysis, the business        Large-scale low-carbon electricity            the capture and use of carbon-based
value of plant and portfolio efficiency        As electricity generation shifts toward       products.
improvement could range between €35            low-carbon sources, assuming reduced
billion and €55 billion per-year by 2030,      emissions in power generation will be         The commercial viability of carbon
driven by reductions in operational and        approximately 1.1 Gt CO2e annually,           capture is still a challenge today.
CO2 emissions costs and equaling a 1           revenue from low-carbon electricity will      Deploying a coal-fired power plant with
percent costs reduction versus current         offset the lost revenue from fossil fuel      CCS comes with a cost premium of 20 to
conventional costs. Future wholesale           generation.                                   60 percent, and costs are expected to fall
prices and CO2 emissions prices are the                                                      only gradually; thus, the value generated
main uncertainties that will determine         Our analysis found this to be the largest     remains limited to 2030, up to €10 billion
the actual value. Importantly, this value      value opportunity for utilities in a 2°C      per-year. Beyond 2030, however, this
pool will only be available during the         scenario, providing a benefit of €100         value pool might expand, as opportunities
transition to a 2°C world; it will dry up      billion to €160 billion per-year by 2030.     to generate value from carbon-based
after 2030.                                    These benefits are the result of savings in   products or CO2 might materialize.
                                               fuel and CO2 costs related to displaced
Eskom, a South African utility, provides       fossil-fuel generation, and therefore         As our analysis demonstrates, the low-
one example of a company making such           depend on CO2 prices as well as the rate      carbon future—while challenging—offers
a transition. With coal accounting for         of cost reduction in low-carbon electricity   opportunities. Although electric utility
approximately 85 percent of its generation     technology.                                   companies will continue to see their
capacity, Eskom plans to reduce its carbon                                                   traditional revenue streams decline over
emissions by enhancing its coal generation     Value pool 5:                                 time due to the gradual phasing out of
with clean coal measures such as pursuing      Flexibility optimization                      carbon energy sources, significant new
underground coal gasification, possibly        System optimization and flexibility           revenue sources could take their place. In
operating smaller coal units, and increasing   management make a modest direct               the next section, we discuss five business
the use of lower-carbon emitting               contribution to emissions reduction of        model pathways that will be critical to
technologies such as renewables, gas,          approximately 100 Mt CO2e emissions           utilities’ ability to capitalize on those
and nuclear37.                                 annually in a 2°C scenario, but they are      revenue streams.
                                               essential to reducing emissions
Value pool 2:                                  throughout the system.
Energy demand reduction
End-user reduction in energy demand is a       By optimizing efficiency in all segments
game changer in the transition to a 2°C        of the value chain through the tight
scenario, as it will be highly effective in    matching of supply and demand, as well
cutting emissions, yielding a reduction of     as by maintaining system balance and
as much as 3.6 Gt CO2e annually. Utilities     reliability, flexibility optimization will
can earn back revenue losses from              create €35 billion to €55 billion per-year
electricity demand reduction by                value for utilities by 2030, depending on
capitalizing on the growing interest in        how the value is shared among end-users,
energy management products and                 utilities and other market players.
services—an estimated €65 billion to €80
billion per-year by 2030, depending on
customers’ willingness to pay and the
share of system benefits that utilities
manage to capture.

                                                                                                                                     21
Five Business Model Pathways Toward
a Low-Carbon Energy System

22
Unlocking future growth will require utility companies to operate very differently—
and in some cases, become very different companies. According to Accenture Strategy
research three power plays can help utilities unlock future growth38: Energy solution
integrators provide entirely new services to help customers optimize their energy
production and consumption; Distribution platform optimizers meet demand with the
optimal sources of supply; Low-carbon energy producers optimize the mix of energy
sources. These represent platforms under which several low-carbon business model
pathways are possible.

Based on our research, we have identified five low-carbon business model pathways (Figure 11 and Table 2) that enable
utilities to tap into value pools by developing integrated energy solutions for end users, optimizing the distribution platform,
and generating low-carbon energy39. These business model pathways are not mutually exclusive nor exhaustive and no single
option will work for all utilities. Utilities should consider the merits of each as they make business portfolio decisions.

Table 2. Three power plays and five low-carbon business model pathways

Low-carbon energy producer                        Distribution platform optimizer                              Energy solution integrator
Large-scale low-carbon electricity                Flexibility optimizers optimize efficiency                   Energy as-a-service providers deliver
generators manage a low-carbon energy             across the value chain by matching                           energy services to customers instead of
portfolio.                                        supply and demand and maintaining                            a commodity.
                                                  system stability and reliability
Carbon capture and use operators                  Local low-carbon energy access providers partner with communities and individuals
reduce carbon emissions from carbon-              to help them access locally generated low-carbon energy.
intensive plants and potentially offer
CO2 or carbon-based products as input
for industry processes.

Figure 11. Five low-carbon business model pathways
                                                                                     Power Plays
                             Low-carbon energy producer                    Distribution platform optimizer                         Energy solution integrator

                                                                                                                                            Residential & SMB
                                               Market Operations/                                                          Smart
                         Generation                                       Transmission             Distribution
                                               Trading                                                                     Meters
                                                                                                                                            Commercial & Industrial
CO2 reduction
measures                                                                    Business model pathways
                                                                                                                          1
 Energy
 efficiency
                                                Optimization of current business model                                             Energy as-a-service provider

                         3                                                                       2

 Low-carbon              Large-scale low-carbon electricity generator                                          Local low-carbon energy access provider
 electricity
 generation              4

                                                                                     Flexibility optimizer
                                                              Flexibility provider - Flexibility aggregator - Flexibility broker

                         5
                                         CO2
 CCS                                             CU
                              Carbon capture and use operator

                                                                                                                                                                  23
Energy as-a-service provider
Energy-as-a-service realigns the utility       However, other players with strong             Case Study—Eneco sees
business model around delivering energy        technology capabilities are entering the       business model innovation
services to customers instead of electricity   energy services market and targeting
as-a-commodity—a focus that could              households through connected home              and cooperation with
enable such companies to capture               solutions. It is therefore essential that      innovators crucial to its
business value between €65 billion and         utilities develop compelling customer
€80 billion per-year by 2030 from the          value propositions backed by seamless
                                                                                              longer-term existence
energy demand reduction value pool.            execution. One way to do so is by joining
Energy as-a-service providers help             forces with other in-home service              Type
customers reduce their energy use and          providers—much like Direct Energy has          Generation and wholesale sales of
bills through monitoring and signaling         done. This large retail provider of            electricity and heating, as well as
and by controlling devices remotely on         electricity, natural gas, and home services    distribution and retail sales of electricity,
customers’ behalf. Eneco is one company        in North America has teamed with Google        heating, and gas
that has embraced this business model          to support the adoption of Google’s Nest
by placing the customer-centric energy         services41.                                    Region
management device “Toon” at the core of                                                       The Netherlands
its strategy. Toon helps consumers control     In addition, traditional utilities are
their building heating, lighting, and other    partnering with promising new energy           Size
smart devices, and is the perfect contact      startups to understand and explore how         • 2,988 MW installed capacity
point for Eneco to leverage new services.      to operate a new retail business. For          • 7.191 GWh generation output
                                               example E.ON, a traditional German             • 45,358 km electricity distribution
Becoming an effective energy-as-a-             utility, is partnering with Sungevity, a         network
service provider will require a utility to     North American solar energy start-up that      • 2.2 million utility customers
shift its revenue model away from volume       is moving into the German residential
sold to benefits delivered—for example,        market.                                        Installed capacity42
actual reduction in electricity use or                                                        43.8% conventional, 40.5% onshore wind,
specific services delivered. Sustained         Nevertheless, not all markets have the         10.0% offshore wind, 3.4% biomass,
consumer trust will be vital within this       right characteristics for such a model.        2.4% sun
pathway. Energy-as-a-service providers         The most suitable markets are those
will need deep competencies in                 with the requisite infrastructure for          Generation output43
understanding customers’ needs, energy         sophisticated energy services—in particular,   50.8% conventional, 26.3% onshore wind,
purchase criteria and usage behavior           smart meters, smart grids, and a growing       13.5% offshore wind, 3.4% biomass,
(through customer analytics) and               number of end users with connected             0.8% sun
multichannel interaction capabilities          devices. Extensive electricity use and high
to build strong customer relationships.        electricity prices increase the market
Providers also will require robust digital     potential for utilities. North America,        Context & Strategy
capabilities that enable them to monitor,      northern Europe, Japan and Australia           The Dutch government is encouraging
analyze, and manage energy remotely            are among the regions most suited to           consumers and retailers to reduce energy
in real time.                                  an energy as-a-service model.                  demand via a national smart meter roll-
                                                                                              out that offers utilities and other
Retail utilities are especially well                                                          companies the opportunity to develop
positioned to become successful energy                                                        products and services to monitor and
as-a-service providers. They can gain                                                         control energy. Eneco envisions itself as
access to customers with smart office                                                         a digital utility of the future and wants
and connected home systems, and are                                                           to leverage the smart meter roll-out by
recognized as reliable suppliers of energy                                                    providing Energy as-a-service solutions.
solutions by consumers: 61 percent of
consumers are interested in buying energy
services from energy utilities40.

24
Business model                                 Case Study—With               Business model
Eneco has put the energy management                                          Sungevity’s value proposition is managing
                                               digital technologies and
device “Toon” at the core of its customer                                    the installation of PV panels with additional
strategy. The Toon is a smart thermostat       a community-based             services such as lease, insurance,
and display that helps to optimize energy      approach, Sungevity brings monitoring, and other customer services.
efficiency and comfort for residential
housing. A digital platform that monitors
                                               scale to the solar market for With  the help of long-term (e.g., 20 years)
                                                                             service relationships, Sungevity expects to
and controls energy use, Toon has been         consumers                     become a trusted brand for smart home
installed in more than 100.000                                                             technologies and will sell new additions
households. Consumers pay a fixed              Type                                        to existing services, such as home energy
subscription fee for the device.               Providing local low-carbon energy access    management, application scheduling, and
                                               and providing of energy as-a-service        EV charging.
The successful uptake of Toon and the
access to its connected devices enables        Region                                      It foresees solar as the gateway to
Eneco to offer its consumers innovative        North America, United Kingdom,              the smart home market. Unlike other
products and services to manage their          The Netherlands, Germany, Australia         conventional utilities’ business models,
energy. For instance, working with the                                                     Sungevity provides tailor-made solutions
Dutch startup Nerdalize, Eneco is testing      Size                                        aligned with customers’ needs. With the
the feasibility of using waste-heat from       10,000 utility customers                    help of new digital technologies and new
data servers to heat homes. A cooperation                                                  media, the company keeps track of its
with TESLA has led to an offering for                                                      customers’ preferences and enables
electric vehicle owners to earn money by       Context & Strategy                          interactive relationships with its
allowing an energy company to use their        Sungevity sees the conventional             customers.
car batteries for energy storage.              electricity system changing to a more
                                               democratized utility industry with a        In 2015, Sungevity entered the German
Utilities need to embed innovation in the      growing number of distributed generation    electricity market by partnering with
core of their business and develop             systems. Information and communication      E.ON, utilizing E.ON as a sales channel
partnerships with innovative players in        technologies are now available and are      to millions of customers. For E.ON, the
the market. As Eneco’s chairman and CEO        getting cheaper, enabling the               partnership is a learning journey for both
puts, it “Successful partnerships where        management of electricity supply and        parties to understand and explore how
both parties share the risk and rewards        demand in real time and at scale, e.g.,     to run a retail business.
drive us to become a truly digital utility.”   with demand response. Consumers are
                                               becoming more and more involved and         Key success factors
Key success factors                            service-oriented, due to their ability to   • Understanding customer journey
•   Customer centricity                        choose their retailer, enabled by new       • Digital capability (remote design)
•   Smart meter rollout                        digital technologies. Sungevity wants to    • Capability on how to run an
•   Digital capability                         leverage these changing business              interactive web
•   Smart devices partnerships                 dynamics by broadening and deepening        • Customer-centric approach
                                               the customer relationship
“Successful partnerships                                                                   “Its not a matter if all
where both parties share                                                                   roofs will be covered with
the risk and rewards drive                                                                 PV, its more a matter when
us to become a truly                                                                       all roofs will be energy
digital utility.”                                                                          producers”
Jeroen de Haas,                                                                            Danny Kennedy,
Chairman and CEO, Eneco                                                                    Founder & CEO Sungevity

                                                                                                                                   25
You can also read