Mercedes-Benz CharterWay: Mobility solutions that know no bounds →
Mercedes-Benz CharterWay: Mobility solutions that know no bounds →
The CharterWay model for success – since its early beginnings with just a small team in 1992, CharterWay has developed over the ensuing 20 years by extending and optimising its product range to become one of the leading suppliers of commercial vehicle mobility on the market. As a proven and reliable partner across a broad range of business and customer sectors, CharterWay has established a name for itself with its innovative products in more than 15 European countries, as well as in South Africa. Whether your vehicle of choice is a Mercedes-Benz truck or van, CharterWay is there to support you in making a success of your business. A Europe-wide network of authorised Mercedes-Benz sales and service partners also continues to ensure your mobility, making you better placed than ever to deal with ever more competitive markets. As it has over the past 20 years, CharterWay will continue to anticipate the needs of the market in order to be able to provide you with innovative products. Mercedes-Benz CharterWay sales companies are currently represented in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Italy, Nether lands, Poland, Portugal, South Africa, Spain, Sweden, Switzerland. www.charterway.com 20 years of Mercedes-Benz CharterWay European locations of Mercedes-Benz CharterWay sales companies Milton Keynes Brussels Utrecht Berlin Prague Salzburg Warsaw Le Chesnay Madrid Rome Schlieren Copenhagen Espoo Tailor-made services that have been putting you streets ahead of the competition for 20 years now: Mercedes-Benz CharterWay offers individual, integrated solutions covering vehicle procurement, mobility support and vehicle administration services.
Mobility is one of the most important factors for success in today’s ever more competitive transport and logistics sector. Mercedes-Benz CharterWay recognises that procurement accounts for only a fraction of the total operating cost over a vehicle’s service life. This is why we specialise in efficient, cost-effective mobility solutions. With our long years of ex- perience and complete professionalism we are able to offer you products which allow you to leverage those areas which offer the greatest potential: through risk protection, the availability of vehicles and transparent cost calculation. The services we have developed in these areas are divided into three product lines that are available across Europe: CharterWay Service offers services to cover maintenance, wear and tear and repairs.
CharterWay ServiceLeasing combines this cover with leasing to create an individual integrated solution. CharterWay Rental allows users to increase their trans- port capacity flexibly on a short-term basis without having to tie up any capital with all the risks which that entails. Within these product lines, a sliding scale of products offering additional options is available. These are designed to meet the ever more challenging demands of the market and ensure that appropriate, individual solutions can be configured for your business.
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Mobility you can count on: CharterWay Service A commercial vehicle has to be up and running to be cost-effective. The operational availability of commercial vehicles has a fundamental influence on the profitability of the busi- nesses which rely on them. But vehicles need to be kept in perfect technical condition if they are to pay their way by being worked hard, day in, day out. To keep your business moving and to safeguard the value retention of your fleet, CharterWay Service offers a modular array of repair and maintenance services to meet your individual requirements – including options for the provision of replacement vehicles as well as tyre service (checks and replacement). The ad- vantage: fixed rates that allow you to calculate the cost of running your business. What’s more, the range of CharterWay Service products is structured in such a way that it can offer tailored solutions to meet the specific require- ments of everything from a long-distance haulage fleet to a van used for local deliveries. In this way, regardless of the transport application or the size of the fleet, you have the reassurance of being able to calculate your costs precisely and budget accordingly – even in an uncertain business cli- mate. All CharterWay Service products include convenient transaction processing with the CharterWay ServiceCard, a wide range of ad ministration services and access to a Europe-wide network of authorised Mercedes-Benz sales and service partners.
CharterWay Service 5 Maintenance to keep you mobile – with Mercedes-Benz MobiloVan1 When you buy a van, weʼll give you a life-long2 guarantee of mobility on your vehicle, which we call Mercedes-Benz MobiloVan. If you have a technical breakdown or problems starting your vehicle, we will provide you with free breakdown and emergency starting assistance, wherever you happen to be, for the first two years from first registration. After that, MobiloVan will be renewed each time your vehicle goes in for regular maintenance at an authorised Mercedes-Benz service partner, until the next scheduled visit – all at no extra cost and for up to 30 years after first registration. Yet another advantage for you: if you take out one of our comprehensive CharterWay Service contracts with a maintenance module (BestBasic, Select, SelectPlus, Complete), the promise of mobility3 is automatically renewed for the full duration of the service contract. For full terms, conditions and scope of validity, please speak to your Mercedes-Benz Partner.
1 Valid for Citan, Vito and Sprinter models first registered on or after 01.10.2012 2 Up to a maximum of 30 years 3 Replacement vehicle subject to availability
Service ExtendPlus – the extended vehicle warranty Service ExtendPlus prolongs the protection of the manu facturer’s warranty to the whole vehicle beyond the new-vehicle warranty period. It offers protection against unexpected repair costs at a fixed price without any ex- cess charge. Services: CharterWay ServiceCard Auditing Covers: Engine, power take-off units and transmission* Driven axles* Factory-fitted retarders Exhaust system, catalytic converter, particulate filter Fuel systems Clutch release bearing and brakes* Chassis Steering Instruments Air conditioning, convenience electronics, safety systems Cooling systems and auxiliary heating All vehicle components and major assemblies* Service BestBasic – the maintenance package Service BestBasic covers all the necessary maintenance activities. All commercial-vehicle maintenance tasks called for by the Mercedes-Benz Flexible Service System (FSS) or the maintenance booklet are covered by the fixed monthly payments and can therefore be calculated for the entire duration of the contract.
Services: CharterWay ServiceCard Auditing MobiloVan mobility guarantee** Individualised service levels: CharterWay Service products Service Extend – the extended powertrain warranty Service Extend prolongs the protection of the manu facturer’s warranty on the powertrain beyond the new- vehicle warranty period. The cover that this includes for the core components of engine, transmission, driven axles and factory-fitted retarders (for trucks), ensures that the most important vehicle components are included within the scope of the services provided.
Services: CharterWay ServiceCard Auditing Covers: Engine, power take-off units and transmission* Driven axles* Factory-fitted retarders Service Select – powertrain warranty with maintenance Combine the advantages of the extended warranty (Service Extend) and the maintenance package (Service Best Basic) by choosing the service product Select. The advantages: addi tional services at a better rate than if you choose them separately. That means even more service at even less expense, and all without excess charge. Services: Processing through CharterWay CharterWay ServiceCard Auditing MobiloVan mobility guarantee** Covers: Engine, transmission and power take-off units* Driven axles* Factory-fitted retarders (electric/hydraulic) Exhaust gas aftertreatment (in accordance with manu fac turer’s ex factory warranty for the relevant model series) Shaft assembly Service Complete – maintenance and repairs including wear parts Service Complete is the best option when you want complete cover for your vehicle. This package goes beyond the scope of Service SelectPlus to include all vehicle components and major assemblies, as well as the replacement, maintenance and repair of all wear parts. Regardless of the extent of the workshop service required during the agreed term of the contract, a fixed monthly payment means that the fleet costs are completely predic table. And because this package also manages workshop visits for you and includes an auditing service, it frees up valuable time which you can spend on your core business. Services: MobiloVan mobility guarantee** Covers:*** Engine, power take-off units and transmission Driven axles Factory-fitted retarders Exhaust system, catalytic converter, particulate filter Fuel systems Clutch release bearing and brakes Chassis Steering Instruments Air conditioning system Convenience electronics Safety systems Cooling systems and auxiliary heating All vehicle components and major assemblies incl. wear parts Service SelectPlus – vehicle warranty with maintenance Service SelectPlus combines the extended warranty of Service ExtendPlus with the maintenance cover provided by Service BestBasic. The result: costs are completely predictable and the risk exposure of the fleet operator is reduced as far as possible since all service and mainte- nance activities – with the exception of the replacement/ repair of wear parts and the performance of statutory inspections – are already included. Services: Processing through CharterWay CharterWay ServiceCard Auditing MobiloVan mobility guarantee** Covers: Engine, transmission and power take-off units* Driven axles* Shaft assembly Factory-fitted retarders (electric/hydraulic) Exhaust system, catalytic converter, particulate filter Fuel system Clutch release bearing and brakes* Chassis Steering Springing and damping Instruments/control units Air conditioning, convenience electronics, safety systems Cooling systems and auxiliary heating CharterWay Service 6 7 *Excludes detachable body parts and body sections without wear parts **Only applies for Citan, Vito and Sprinter models first registered on or after 01.10.2012 *Excludes detachable body parts, body sections and wear parts **Only applies for Citan, Vito and Sprinter models first registered on or after 01.10.2012 ***Excludes accident damage
Greater scope for investment: CharterWay ServiceLeasing The simple combination of service and leasing that preserves your capital You can safeguard your scope for investment extremely easily with a solution which optimises your costs at the same time. CharterWay ServiceLeasing allows you to retain your financial flexibility for what really matters: your core business. This product line combines the individual CharterWay Service products – Service Extend, Service ExtendPlus, Service BestBasic, Service Select, Service SelectPlus and Service Complete – with a traditional leasing arrangement to create an extremely attractive port - folio of mobility services. The advantages are clear: you get the vehicle you want, the capital required for the pro cure ment of your fleet vehicles and for safeguarding their avai- lability remains manageable, and you no longer have to worry about the associated administrative work.
Our ServiceLeasing products also cover you in the event of the theft of your vehicle or its total loss after an acci- dent. GAP protection, which provides cover for any shortfall between the insurance value of the vehicle and its market value, is included in every CharterWay ServiceLeasing agree- ment. CharterWay ServiceLeasing 9
Always available, always flexible: CharterWay Rental Your commercial-vehicle fleet is always perfectly matched to the order situation CharterWay Rental offers complete flexibility at low cost and without committing any capital whatsoever. The rental tariff includes the full spectrum of services, so just about the only thing you have to do is drive the vehicle. The “total peace-of-mind” package includes mobility solutions which can be implemented quickly and fit your business perfectly while calling for minimum management and financing. Where the rental period is 24 months or longer you can configure your vehicle in line with your specific requirements; a CharterWay pool of commercial vehicles is available for shorter rental periods.
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Rental made simple: CharterWay Rental products Short-term rental CharterWay short-term rental is the ideal solution when you need to bridge waiting times, overcome unexpected capacity shortages or respond to temporary orders over periods from one day to 24 months. You choose the fully equipped vehicles you require from our rental pool and we take care of everything else. For you, this means that your costs and administration overheads are completely transparent, so you can budget accordingly. 12 13 Long-term rental CharterWay long-term rental is a longer-term solution when it is not possible to purchase, finance or lease for financial or tax reasons. With CharterWay looking after your mobility, everything is included. You can also customise your chosen vehicle from the Mercedes-Benz commercial vehicle range in terms of equipment, colour etc. without worrying about capital commitment. A fixed monthly rental charge allows you to calculate your fleet costs with absolute reliability – and the longer you rent, the cheaper it is. And, of course, your credit line remains available for you to use in other areas.
Services designed with you in mind: Our product portfolio at a glance The different elements of the CharterWay product port - folio can be combined to create a solution which meets all the specific needs of your business. Clearly organised product lines, products and attractive additional services ensure that every individual requirement in the fields of procurement, service and management can be catered for. CharterWay therefore represents a one-stop shop in which commercial vehicles and services are brought together to form cost-effective and efficient mobility solutions. • inclusive optional 4 In accordance with current Mercedes-Benz maintenance guidelines incl. all necessary parts and service fluids. The General Terms and Conditions for CharterWay Service Agreements for Commercial Vehicles form the basis of all contracts. 1 For trucks only . 2 Vehicle recovery service applies only on the basis of the terms stipulated in the agreement or in accordance with the General Terms and Conditions. 3 Wear parts not included.
*Only applies for Citan, Vito and Sprinter models first registered on or after 01.10.2012 14 15 CharterWay Service CharterWay ServiceLeasing CharterWay Rental Service Service type Components Extend1 ExtendPlus BestBasic Select SelectPlus Complete Extend1 ExtendPlus BestBasic Select SelectPlus Complete Long-term rental Short-term rental Service modules Procurement/Operation Vehicle rental incl. implements & attachments • • Vehicle leasing incl. implements & attachments • GAP protection against deficient cover • Service Service Warranty extension – vehicle • Warranty extension – powertrain • All maintenance tasks as per FSS/maintenance booklet • All repairs incl. wear parts • Management Management CharterWay ServiceCard • Auditing • Repair and maintenance management • Additional services Service Service Repair and maintenance of body/trailer • • Statutory inspections – vehicle • • Statutory inspections – body/trailer (e.g. ADR) • • Tyre replacement and service • • Replacement vehicle provision • • MobiloVan • Vehicle recovery service2 • • Vehicle cleaning • • Pickup/deliver service Top-up oil Management Management Customer reporting • • Charges (tax, registration, toll, radio etc • Other Other Liability insurance • Part and comprehensive insurance • Accident management (only in combination with insurance module) • Service agreement with international validity Scope of cover3 Maintenance Maintenance work4 • Repair Engine • Power take-off unit • Transmission3 • Driven axles3 • Factory-fitted retarders • Exhaust system, catalytic converter, particulate filter, fuel system • Clutch release bearing and brakes3 • Chassis • Steering • Instruments • Air-conditioning, convenience electronics • Safety systems, cooling systems and auxiliary heating • All vehicle components and major assemblies3 • Wear and tear All repairs incl. wear parts •
Please note: changes may have been made to the product since this brochure went to press in July 2012. The manufacturer reserves the right to make changes to the design, form, colour or specification during the delivery period, provided these changes, while taking into account the interests of the vendor, can be deemed reasonable with respect to the purchaser. Where the vendor or the manufacturer uses symbols or numbers to describe an order or the subject of any order, no rights may be derived solely from these. The illustrations may show accessories and items of optional equipment which are not part of the standard specification. Colours may differ slightly from those shown in the brochure, owing to the limitations of the printing process. This brochure is distributed internationally. Information given regarding statutory regulations, legal requirements and taxation and the consequences thereof applies to the Federal Republic of Germany only and is correct at the time of going to press. Please consult your Mercedes-Benz dealer for final details.
Further information is available from your authorised Mercedes-Benz dealer or online: www.mercedes-benz.com. Products and services are subject to change. Errors and omissions excepted. The content of the agreement(s) and scope of the service(s) offered are governed exclusively by the terms of the agreement and the General Terms and Conditions of Daimler AG. Daimler AG, Stuttgart, TE/SM3, 4500 · 5000 · 02-01/0712 International English brochure version. The content represents the overall CharterWay product offer which vary from country to country. For your national CharterWay offer, please consult the Mercedes-Benz partner in your country. Printed in Germany/Imprimé en Allemagne.