Merry Christmas and Drive TimesIssue Twenty Five - Happy New Year - Ken Jervis Kia
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Drive Times Issue Twenty Five
Merry Christmas and
Happy New Year
News On their travels Everybody’s
having fun!
Ken Jervis Kia
Supporting our local community
Welcome
Welcome to the Christmas and entertainment later in this issue.
Here’s what we’ve been up to down your way.
edition of DriveTimes, your As you may remember from our last We’re sponsoring some of our junior sports teams.
DriveTimes, we are celebrating 20
magazine from Ken Jervis
years as a Kia dealer this year. We will
Kia. also bring you news of two special
It’s the most wonderful time of customers who have been part of the
Ken Jervis family for an incredible 30 May I thank you for your support, your
the year and we want to celebrate
years! custom and all the positive feedback
Christmas with you. You are all invited
we receive from you. We would not
to the Ken Jervis Kia Christmas party! We’ll share all our news with you
have a business without you, our
This is not a “sales” event. It is simply including a “shaggy dog” story about
superb customers. To all the Ken Jervis
our chance to offer all our fantastic one of our team in Greece, our support
Kia family, staff and customers past
of local sports teams and one of our Under 13s
customers a drink, a gift for the kids and present, may I wish you all a very Leek Town Devils
and to wish you a Merry Christmas. We longest serving team members retiring.
Merry Christmas and a Happy and
hope you will bring your family and call We’ll bring you the latest updates peaceful New Year.
in over our party weekend on Saturday Audley Under 10s
from Kia with news of another raft of
14th and Sunday 15th December. You’ll awards for the model range as well as David Norwood
find more about the weekend event our best offers for winter. Managing Director
NEWS
Jervis customers, we invited Mr
and Mrs Frith into the dealership
and presented them with a And we sponsored the
bouquet of flowers and bottle of Wood Lane Cricket Club Under 10s First Hole at Newcastle
FROM THE Champagne to mark the occasion. Golf Club
FAMILY Mr Frith told us about his long
association with Ken Jervis. “We
have used Ken Jervis for all our
cars for the last 30 years because
every time we deal with them, we
are made to feel special. Whether
it’s buying a car or getting a We also supported a Family Fun Day at Audley Cricket
service, the team at Ken Jervis Club to help raise money for Cardiac Risk for the Young
always give us the highest levels of (CRY). We raised over £600 through our “Crack the Code”
service and go the extra mile. No competition to win a Kia Picanto. Thanks to everybody
problem is too small for the team. who took part.
Audley Cricket Club’s Dave Hughes
You are more than just another
receives a cheque from Mark Hudson
customer - you become part of
the Ken Jervis family.”
Sales Manager, Sean Cosgrove, of a phone if you need any help with process. The job is so big now that
A new face in our team
was also pleased. “It’s smashing your plan account. she needs help, and Louise has been
when our customers keep coming Louise Lafferty has recently joined
an excellent addition to the team.
back,” he said, adding, “Our entire us to help Rachel Bithel manage Rachel has been doing this since
team here works really hard to our growing Ken Jervis Budget the Budget
make sure we really look after Maintenance programme. This is Maintenance Plans
customers, which is demonstrated where customers can take a 2 or 3 were introduced
by stories like this and our many year servicing & mot package with back in 2005.
30 Years in the Ken Jervis their first car, a Mitsubishi Colt,
Customer Care Awards.” an affordable monthly payment plan, Ken Jervis Kia
family in 1989, and have had a further 6
with nothing more to pay when their were one of the
cars since then. They’ve had 2 more Mr Frith was delighted with
As we celebrate 20 years as a Kia car is serviced. first dealerships
Colts, then a Kia Pride when we the presentation. “It was most
dealership, two of our customers to introduce an
became a Kia dealership. Since then unexpected,” he said. “It has been Whilst the Service Advisors arrange
have gone one better. Or should in-house service
they have had three Kia Picantos a pleasure to watch Ken Jervis Kia the plans for you on the front desk,
that be “ten” better? plan to offer to
with all their cars also being grow into the excellent, customer Rachel and Louise are doing all the
Mr and Mrs Frith from Norton have customers, and
serviced by us. centred dealership they are today. paperwork, account processing
been Ken Jervis customers for an Rachel was at
To be honest, I don’t know how you and payment managing behind the
To celebrate their 30 years as Ken the start of this Welcome to the team and the Ken Jervis Kia family, Louise
astonishing 30 years. They bought improve on excellent!” he added. scenes. They are always on the end
News from the Kia model line up KIA launches Plug-In Hybrid
XCeed and Ceed SW
Here’s our review of the latest news,
improvements and upgrades across the Kia range.
Picanto Soul EV Sportage
• Integrated Stop & Go now fitted • 64kWh lithium-ion battery gives • 48-volt mild hybrid (MHEV) Kia has taken the next step in its vehicle electrification
to all models with a manual 280 miles from one charge technology now standard on all strategy with the unveiling of new Plug-in Hybrid
• First application of low-emissions
gearbox diesel models variants of the Kia XCeed and Ceed Sportswagon. The plug-in power for the Kia Ceed family
• 80% charge in as little as 1 hour
two new low-emissions models represent the first time
• ‘1’ grade models receive a 15 minutes New 48-volt mild hybrid technology
Kia has brought electrified powertrains to the compact
• Plug-in Hybrid combines 8.9 kWh
makeover thanks to new wheel is being extended to all diesel
trims
• Android Auto™ and Apple CarPlay™
variants in the model-range, from
family segment. battery pack, 44.5 kW electric
included as standard
level ‘1’ to ‘GT-Line S’. The ground- The new Kia XCeed and Ceed Sportswagon Plug-in motor and 1.6-litre petrol
The Picanto city car has come in for
• 10-speaker, Harmon/Kardon® breaking technology provides lower Hybrids offer a compelling alternative to conventional
a pitstop and had its eco-credentials
sound system costs for both private and business petrol and diesel models. Regenerative braking
• Electric capabilities boosted by
boosted thanks to the addition of
Integrated Stop & Go (ISG) on all
While the Soul EV embraces the iconic motorists with lower emissions and technology allows the new Plug-in Hybrid models to kinetic energy harvesting
vehicles equipped with a manual
design of its predecessors, it will be a reduction to benefit in kind tax. harvest kinetic energy and recharge their battery packs technology
powered by a 64kWh lithium-ion while coasting or braking, further enhancing efficiency.
gearbox.
battery pack that delivers a range of
Kia is targeting an all-electric range of around 40 miles
• Revised exterior design and new
280 miles from one charge.
for both vehicles, enabling drivers to complete the interior features, including
Ceed upgrades
majority of daily drives and short commutes on electric telematics to locate available
power alone. Both vehicles are equipped with a charging
indicator, a visual aid to tell owners that their car is
charging points nearby
• Upgrades to the satellite
navigation system displays charging or when the battery is fully-charged.
• Introduction of 12.3-inch Full
Digital Cluster on ‘GT-Line S’ models
ProCeed ‘GT-Line • ADAP now fitted to Ceed ‘3’
Sportswagon models as standard
Lunar Edition’
The Ceed has upgrades to the satellite
• The ‘GT-Line Lunar Edition’ is
navigation system displays on all
named after its exclusive Lunar
versions. All models feature new larger
Silver paintwork
touchscreen and navigation displays.
• Panoramic sunroof and LED bi At the same time, ‘GT-Line S’ models
function headlights have a new 12.3-inch Full Digital
And finally, although sadly not
Cluster. Ceed ‘3’ Sportwagon models
The ProCeed ‘GT-Line Lunar available to buy, we thought you
now feature the Advanced Driving
Edition’ features premium Lunar would like to see the unique, one-off
Assistance Pack (ADAP) as standard,
Silver paintwork as standard, as purpose-built Kia Stinger GT420 at a
which includes Forward Collision Alert
well as a panoramic sunroof and special track day at Silverstone.
with pedestrian detection.
LED bi-function headlights. The
1.4-litre T-GDi engine has either a
six-speed manual or seven-speed
DCT automatic gearbox with heated
seats and steering wheel.
Call in to the dealership for a test drive and discover Kia’s new
upgrades for the New Year!
Scrappage deals
Enjoy a Christmas Gift of up to £2,500 off a new Kia!
Trade in your car to save up to Enjoy a deposit allowance of up to £1,500
£2,500 with Scrappage! and just 2.9% APR this Christmas!
Picanto Ceed SW
Now only £8,045 Stonic Ceed from only £19,850
and £99 per month at 5.9% APR Now only £14,465 from only £18,850 with 2.9% APR
SAVE £2000 and £149 per month at 5.9% APR with 2.9% APR and £1500 Finance Deposit Allowance
Sportage
Now only £17995
SAVE £2500 and £1500 Finance Deposit Allowance
ProCeed Xceed
and £199 per month at 5.9% APR Niro from only £20,795
from only £24,290
SAVE £2500
Now only ££21,995 with 2.9% APR
with 2.9% APR
and £239 per month at 5.9% APR and £1,250 Finance Deposit Allowance
and £1500 Finance Deposit Allowance
SAVE £2500
Or a deposit allowance of up to £2,000 and 5.9% APR
All new Kia models come
with a market leading
7 Year warranty
Rio Sorento
from only £12,645 from only £30,250
with 5.9% APR with 5.9% APR
and £1500 Finance Deposit Allowance and up to £2,000 Finance Deposit Allowance
Drop in to our Cobridge Road showroom or call 01782 202 782 to take a test drive or get a part exchange valuation of your car!
Ken Jervis Kia Family
on their travels News from the Workshop
Joss’s Holiday “Tails”…
“Chunky” checks out for the last time
Many of you will know our Service
Receptionist, Joss, but you might be Technician, Andy Leigh, has retired been a big part of our Service
surprised to learn about her holiday after over 13 years of service at crew, a reliable member of our
hobby. Well, just “paws” for a minute Ken Jervis Kia. Andy, known to us team and a fantastic technician.
while Joss tells you her “tail”. all as “Chunky” started work at Ken We will all miss him but wish him Managing Dire
ctor David No
Jervis in April 2006 with his last the very best for his retirement.” presents Andy
with a gift to
rwood
“I have been going to Hanioti in his retiremen mark
day being Friday 4th October. t
Halkidki, Northern Greece, for around Andy added: “I’ve enjoyed my time
15 years and always felt sad for the Joss with some of the dogs in the It was an emotional day for us all, here, seen a lot of expansion with
hills of Halkidiki
stray cats and dogs. I always used as we said goodbye not just to a the new Service Workshop and
to feed them and give them a cuddle colleague, but to a friend and one made a lot of friends. It’s been a
whenever I could! “You may think I’m “barking mad”, of the Ken Jervis Kia family. great place to work, but I’m looking
She is amazing. I forward to doing more with my
but I’ve already booked to go back in Managing Director, David Norwood,
“By chance I met Julie Tsiakmakis, who wish I could do more to help her.” free time now.”
May next year! paid tribute to Andy. “Andy has
owns and runs Halkidki Animal Rescue, The rescue runs entirely on donations
The Service Cr
ew enjoy a
“I find it so very rewarding. Spending last night out
through Facebook. In October 2018, so if anyone is interested and wants
with Andy
as part of my birthday celebrations, I time socialising with the dogs,
to help Julie look after some of
went over to Halkidki with my Mum- walking them, playing with them.
Halkidiki’s stray cats and dogs, you Dan on the way up Andy leads the way
in-Law, Joan, to spend a few days with The dogs are just lovely, the area we
can make a donation via PayPal at We’re delighted to tell you about Our Manager Andy Southwick,
Julie at the Halkidiki Animal Rescue. We walk in is beautiful. Julie works SO
halkidikianimalrescue@hotmail.co.uk a promotion for one of our team. has passed through Kia’s
spent some time helping Julie to walk hard to ensure these dogs, and cats,
receive needed treatments, and are Dan Moss joined us as a Workshop Development Centre Programme.
the dogs - it took us 3 hours to walk
safe, warm, fed and find homes. Technician in January 2015 and Those managers who complete
12 of them! We also went with her to
She tries to neuter as many dogs has now worked his way up to the programme to the required
rescue a stray dog in a nearby village.
and cats as possible to try to stem become Assistant Service Manager. standard graduate with certificates
“We enjoyed it so much, we were the problem of stray animals. With Congratulations and well done, Dan. from the Institute of Leadership with
Andy (second left from centre)
hooked. I have been back 3 times this the dogs, puppies, cats and kittens and Management (ILM) – confirming some of the graduates from the
e
year! My last visit was a couple of to care for Julie is continually busy, industry wide recognition of a high Leadership Development Programm
months ago in October this year. My along with Rachel who volunteers quality initiative in management
daughter Sarah, her husband Simon, with her every day. Julie is there 365 Julie with two of her faithful frien
ds and leadership development. Callum is Apprentice
and, 8 month old baby Phoebe, came
with us too.
days of the year, 24/7.
Two quick reminders of the Year
We have launched a new faster
Andy Southwick heads East to Kia’s Euro HQ Service Key drop off for our
Ken Jervis Kia Service Manager
Travel Sweets customers. When you have booked
recently headed out to Slovakia travelling again a service, you can simply drop off
to visit Kia’s main European your car and leave your keys in our
This time it’s our Parts Advisor, Arif,
manufacturing plant. The plant
who took a tin of our Travel Sweets
Joe looking the part specially designed envelope. It’s an
is based in Zilina in the north of Express check-in with no need to
on his travels with him. Arif and his In October, our Parts Advisor Joe
Slovakia, about 200 km from the wait if you’re in a hurry.
partner enjoyed a holiday in Albufeira Ullah, travelled to Tamworth to visit d
capital Bratislava and close to the Callum pictured receiving his awar
in Portugal’s beautiful Algarve. Kia’s Parts Distribution Centre Mobis. Norwood
from Managing Director, David
Czech and Polish borders. with demanding boss, Service Mana
ger,
Mobis stock over £25 million worth
Where have you been with your Andy Southwick.
The huge Zilina plant opened in Looking over one of the design
high-tech of parts at any one time and ship
ry Ken Jervis Kia Travel Sweets?
2004 and covers an area measuring design areas at Kia’s Zilina facto around 11,000 lines of parts, 5 days
Send your Travel Sweets on Our apprentice technician, Callum
1,653,000 m2. To give you some a week to Kia’s 190 dealer network.
Tour pictures to Zak at sales7@ Southwick has been awarded
idea of just how big that is, it would It was a great insight for Joe to see
kenjervis.com, and you could be in Apprentice of the Year by the
hold 238 football pitches! The plant the distribution side of the parts
our next issue of DriveTimes! training academy, Martec. The
employs 3,800 staff and produces operation and see the process from
order to next day delivery to us. award is in recognition of his skills,
350,000 cars each year.
drive and dedication to qualify as a
Andy was impressed with the Motor Technician.
operation. “It’s an incredible place
and what really stood out was the
emphasis on build-quality. The Involved in an Accident – who ya gonna call?
buildings and production processes are
If you are unfortunate enough to be involved in an accident, don’t forget to call the
modern and everything they do is to
Ken Jervis Accident Management Service. It’s completely free and we will take care of
a high specification. Having visited the me a
The Power to Surprise. Andy beca everything for you, from contacting your insurance company, recovering your vehicle,
Kia Zilina plant, it’s easy to see why superhero on his Slovakia visit!
Albufeira arranging a replacement vehicle and carrying out all repairs.
the Kia range is built so well,” he said. Arif’s Travel Sweets on Tour in
Just call 0800 804 8035 – it’s the only call you need to make.
Keeping you on the road So here it is, Merry Christmas!
More stories from our customers and their cars It’s the most wonderful time if the year and at Ken Jervis Kia we’re
Keeping it in the family Another lifetime customer Rich praise for Rich! going to celebrate in style. And what’s more, you are invited to join us!
A couple of our team have taken Meet Julia Ainsworth one of our Salesman Richard Ashton received
cars for themselves or their family. Ian’s best customers. Julia and her a lovely “Thank you” letter from Everybody’s having fun!
family have been buying their cars Mr and Mrs Hammond earlier this Ken Jervis Christmas Jumper day - Friday 13th December
Our Vehicle Administrator, Laura
for the last 40 years! Were you both summer. It’s testament to how we
and her husband Rob collected a To get into the Christmas Spirit before our party weekend, we’re having a
still at school when you bought your try to look after our customers,
new Kia Sportage… Christmas Jumper Day on the Friday before. Our team will be proudly wearing
first car?! with a professional but friendly
attitude and absolutely no pressure. their Christmas jumpers and donating £2 each to charity.
Well done Rich and thank you Mr If you or any of our customers or visitors come into the dealership wearing a
and Mrs Hammond. Christmas Jumper, we’ll donate an additional £5 to charity. There will also be
a festive prize for the best Christmas Jumper, so get that jumper out of the
draw and good luck on Friday 13th!
It’s only just begun… Look to the future
You’ll all be pleased to know our Talking of charities, we’ll also be
While salesman Mike Buckley sold a huge inflatable Santa will be outside supporting The Macari Centre this
Kia Venga to his mum and dad, Beryl Long Electric Drive the dealership again this Christmas. Christmas. Lou Macari has set up
and John! Hope you looked after Here is how it all started, as we a centre to provide shelter for the
Ken Jervis Kia customers Mr and
them, Mike! dusted the Big Man down and got homeless in Stoke-on-Trent. It’s
Mrs Knibbs bought the incredible Kia
e-Niro earlier this year. After running him ready to be the centre piece of really simple to get involved. We’ll be
it for a few months, they came back our Christmas celebrations. collecting any food items that our
to report to us that they can indeed staff and customers wish to donate.
get the advertised 282 miles from a So, whether it’s a tin of soup, a bag
single charge! That means you could of potatoes or a carton of rice, we’ll
go from Ken Jervis Kia to Newquay in collect your food donations and give
Cornwall or Edinburgh in Scotland on a it to the Macari Centre to help feed
single charge! the City’s homeless this Christmas.
It’s a small Christmas gift that will
make a big difference. Thank you.
Don’t forget the Approved
Used Kia programme
With a range of benefits, you get
the same peace of mind as buying
a new car.
Check out our Used Cars at
kenjervis.com to see our current
models, specification and best
offers. 295 miles on the clock – Mrs Knibbs e-Niro
charged up and ready to go.
The best Approved Used Cars by miles Don’t miss our Christmas Party Weekend
Saturday 14th & Sunday 15th December
Call into the dealership between 10am – 5pm to kick Saturday 14th December – join our brass trio for
Handpicked by Full 7 year 1 year RAC Perfect 1st MOT cover Experian/HPI off your Christmas in style. We’ve got mince pies, Christmas carols at lunch time
Kia Motors warranty European mechanical (up to £1000) checked chocolates, drinks and a Christmas sherry for the
Roadside condition – multi Sunday 15th December – 11.30am – 1pm. More
non-drivers.
assistance point check by entertainment from The Daleian Singers, North
Kia technicians Bring your kids and grandchildren. They’ll meet Santa Staffordshire’s premier Male Voice Choir
and receive their first Christmas gift. We’ll also be
See the entire Kia Approved Used stock at www.kenjervis.com and call us on 01782 202782 to sending framed prints of the children meeting Santa
This is our chance to wish you a Merry Christmas –
arrange a part exchange valuation of your current car and a test drive in one of our used cars. everybody is welcome, and we hope you can join us.
back to you – absolutely free of charge!
Kia Hall of Fame
More awards this year for Kia and the model range
Here’s a round up of some of the top awards for Kia this year.
Used Car 2019’ survey with the Kia
Sorento awarded third place.
Hugo Griffiths, Consumer Editor
for Auto Express wrote: “The
Sportage put in a peerless
performance, taking the top spot
e-NIRO PICANTO in four of the nine individual Driver
Power categories, with owners
Best Value Car praising its comfort, practicality
Most Affordable Electric Car
Sunday Times Motor and infotainment systems in
of the Year 2019
Awards 2019 particular.”
Autotrader Eco Award
Best Electric Car Readers of the The Sunday Times
Business car Awards 2019 Driving, Driving.co.uk,Times Luxx
magazine and Sun Motors voted
With a class-leading 282-mile range, for their favourite cars online.
array of high specification features
Rob Gill, Automotive Editor of Sun
and a £3,500 Government Grant
Motors commented: “The Picanto
available, the Kia e-Niro has been
is a small and (almost) perfectly
named ‘Affordable Electric Car of the
Year’ at the Auto Express New Car
formed car that is modestly good SOUL
fun to drive, extremely frugal to 100% Top Marks
Awards 2019.
run and comes with the Brucie-
Steve Fowler, Editor-in-chief for Auto bonus of a seven-year warranty.” What Car?
Express said: “With a headline figure Reliability Survey 2019
of a 300-mile range, the Kia e-Niro
is the affordable EV that puts range
anxiety back in its box. The e-Niro is The Kia Soul has received a perfect
a great car in its own right: It’s easy 100% reliability rating from its
to drive and the interior is spacious owners for the 2019 What Car?
and versatile. Plus, it’s packed with Reliability Survey.
equipment, and the infotainment The Kia Soul was of only three cars
system is one of the most intuitive
and smoothest around. All of which
SPORTAGE to score 100% ranking number one
in the Small SUV class where the
means the Kia e-Niro represents an No 1 Best Used Car
average reliability score was 93.3
unbeatable package.”
Auto Express “Driver Power” per cent.
The Business Car Awards recognise Survey 2019 The Kia Sportage was named the
the manufacturers that demonstrate most reliable Family SUV with a
outstanding customer service as well The Kia Sportage came top in the score of 98.6% in a class with an
as innovative products, and are judged Auto Express ‘Driver Power Best average score of 91.6%.
by respected industry experts.
Stuart Thomas, Director of Fleet
and Accident Management at the
On top of those awards, Kia won the prestigious “Car Maker
AA, commented: “The Kia e-Niro
combines the range capability of
of the Year” title at the Motor Trader Awards 2019.
a premium electric car with the Call into the dealership to discover the award-winning Kia
accessibility of a high-specification range for yourself.
family crossover. It makes the
ownership of an electric car easy and
sets a new benchmark.”
Ken Jervis Kia
Cobridge Road, Hanley (Opposite Festival Park)
01782 202782 www.kenjervis.com
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