Motor Vehicle Rental Services - 1 June 2014 to 31 May 2019 - Contracts WA

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Motor Vehicle Rental Services - 1 June 2014 to 31 May 2019 - Contracts WA
Contract No. MVR2014
                                      Last updated: 11 March 2019
                                      TRIM No: 00800427

Motor Vehicle Rental Services
1 June 2014 to 31 May 2019

    •   About the contract
    •   How do I use this contract?
    •   What’s on offer?
    •   Who are the contractors?
    •   How to book a vehicle?
    •   Need more information?
Motor Vehicle Rental Services - 1 June 2014 to 31 May 2019 - Contracts WA
ABOUT THE CONTRACT
Contract Number            CUA MVR2014

Contract Term              From 01 June 2014 to 31 May 2019

                           Mandatory for WA Government Departments State wide, subject
Status                     to the ‘Buy Local’ policy. Other approved users can also have
                           access to these CUA rates.
                           In accordance with State Supply Commission policy, agencies
                           can buy outside of this CUA and directly source from an
                           Australian Disability Enterprise (ADE) or Aboriginal Business in
                           full.
                           For more information and to connect with an ADE or Aboriginal
                           Business, please see the following links.
                           Australian Disability Enterprise
                           Aboriginal Business
                           Passenger Vehicles
Categories
                           Commercial Vehicles
                           Buses and People Movers
                           WA public authorities may ‘pick and buy’ for all rentals from their
Key Features and           supplier of choice.
Benefits
                           Quotes are not required - full pricing is detailed in the price
                           schedule.
                           Contractors have outlets in most major towns throughout Western
                           Australia and other Australian states.
                           Purchase services under CUA terms and conditions that protect
                           you as a buyer.

Contract Manager
A dedicated Contract Manager is available to help you to understand and get the most out of
this contract. If you have any queries about this contract or this publication, please contact:
Keva Maher                                    Government Procurement
Senior Procurement Manager                    Department of Finance
Tel: (08) 6551 1388                           Level 4, Optima Centre
Email: keva.maher@finance.wa.gov.au           16 Parkland Road
                                              OSBORNE PARK WA 6017
                                              Postal Address:
                                              Locked Bag 11, Cloisters Square
                                              PERTH WA 6850

Department of Finance                                                                        Page 2
Motor Vehicle Rental Services - 1 June 2014 to 31 May 2019 - Contracts WA
Supporting Documents
The following contract documents and other relevant information can be sourced from
Contracts WA
   •    Price Schedule
   •    Airport Concession Recovery Fees
   •    Exemption Guidelines

Department of Finance                                                                 Page 3
HOW DO I USE THIS CONTRACT?
CUA MVR2014 for the supply of Motor Vehicle Rental Services is MANDATORY for all
Western Australian public authorities subject to the ‘Buy Local’ Policy. Quotes are not
needed for purchases on this contract.
The three contractors that have been appointed to the CUA, Avis Australia (“Avis”), Budget
Car and Truck Rentals (“Budget”) and Thrifty Car Rental (“Thrifty”) have outlets in most major
towns throughout Western Australia and other Australian States. Government agencies, with
justification, can purchase outside of the mandatory contract in locations where the
contractors do not have outlets or when they are unable to offer the required vehicle. Prior
approval must first be obtained from the Contract Manager.

   Step           What’s on                          Click here to choose which products
                                              

      1
                                                     best meet your needs.
                  Offer?

   Step           Who are the                        Click here for a list of the qualified
                                              
                                                     contractors.
      2           Contractors?

   Step           How much will                     Click here for Price Schedule

      3           it cost?

   Step                                              Buy directly from contractors or buy
                  Buy it!                           online using the Government’s ERP

      4                                              system.

Department of Finance                                                                         Page 4
WHAT’S ON OFFER?
Passenger Vehicles
Compact Car
Intermediate Car
Standard Car
Full Size Car
Full Size Wagon
Intermediate 4WD/AWD
Premium Car

Commercial Vehicles
Large 4WD
4WD Utility (Standard Cab)
4WD Utility (Crew Cab)
4x2 Utility (Standard Cab) – includes 1 tonne tray
4x2 Utility (Crew Cab) – includes 1 tonne tray
V8 4WD Tray Top/Single Cab
1 Tonne Van

Buses
7-9 Seat Mini Bus/People Mover
11-15 Seat Mini-Bus
19-23 Mini-Bus

Department of Finance                                Page 5
WHO ARE THE CONTRACTORS?
The matrix below lists all Contractors on the CUA and the services they have been
contracted to provide. Please refer to the previous section “What’s on Offer?” for
categories.
Contractor                            Passenger              Commercial       Buses
                                      Vehicles               Vehicles
W.T.H Pty Limited trading as Avis
                                      All Categories         All Categories   All Categories
Australia
Budget Rent a Car Australia Pty
Ltd trading as Budget Car and         All Categories         All Categories   All Categories
Truck Rentals
Thrifty Car Rental                    All Categories         All Categories   All Categories

                             Savings Tips:
                             Each contractor offers different rates for
                             each vehicle category, ensure that you
                             maximise savings by choosing the
                             cheapest.
                             Refuel before returning vehicle to avoid
                             costly refuelling charges.
                             Avoid airport surcharge fees by picking up
                             from a depot in the town.
                             Each contractor has different one way
                             fees, if this is a requirement, think about
                             the total cost and choose the cheapest to
                             save.

Department of Finance                                                                   Page 6
Avis Australia

                             Cheryl Palmer
                             Account Manager - WA
                             T: 6555 1535    M: 0421 709 909
                             E: cheryl.palmer@abgroup.com.au
ABN No: 15 000 165 855
                             Postal Address:
   •    Passenger Vehicle
                             Anderson Pl, Perth Airport WA 6105
   •    Commercial Vehicle
                             Booking via Reservation Centre:
   •    Buses                T: 136 333 / 1800 021 946
                             Email: wagovt@avis.com.au
                             Website: www.avis.com.au
                             Hours:
                             7.30am to 9.00pm (EST) Monday to Thursday
                             7.30am to 8.00pm (EST) Friday
                             8.00am to 6.00pm (EST) Saturday
                             8.00am to 9.00pm (EST) Sunday
                             24 hour Roadside Assistance:
                             Toll free number:1800 063 973

    Provision of a complete reservation and vehicle rental services.
    Intranet Booking tool available
    Located in both Metro and Regional areas.
    Most regional locations have branches at the airport terminals.
    Offers One-way rentals
    Customer priority program-Corporate Avis Preferred Service
    Accept payment by Credit Card
    24 hour Roadside Assistance on 1800 063 973

Department of Finance                                                    Page 7
Budget Car and Truck Rentals

                             Rachel Whately
                             WA Government Account Executive
                             T: 08 6253 9311     M: 0458 914 444
                             E: wagovernment@budgetwa.com.au
ABN No: 89 007 348 021
                             Postal Address:
   •    Passenger Vehicle
                             239 Great Eastern Highway, Burswood, WA 6100
   •    Commercial Vehicle
                             Booking via Local Perth Based Call Centre:
   •    Buses                T: 13 27 27 (metropolitan area)
                                1300 305 888 (regional area)
                             F: (08) 9480 3188
                             Email: reservations@budgetwa.com.au
                             Website: www.budget.com.au
                             Hours:
                             8.00am to 5.00pm Monday to Friday
                             8.00am to 12.00pm Saturday
                             After hours reservation calls are diverted to their Perth airport
                             branch to handle calls up until midnight every night.
                             24 hour Roadside Assistance:
                             Toll free number:    1800 656 550 (Australia Wide)
                             Or contact the closet Budget office on 132727.

    Provision of a complete reservation and vehicle rental services
    Located in both Metro and Regional areas
    Most regional locations have branches at the airport terminals
    Offers One-way rentals
    Customer priority program-Corporate Fastbreak Service
    Accept payment by Credit Card
    24 hour Roadside Assistance on 1800 656 550
    Intranet Booking Tool available

Department of Finance                                                                  Page 8
Thrifty Car Rental

Department of Finance   Page 9
Nick Bishop
                              Business Development Executive
                              T: (08) 9464 8820 M: 0429 052 838
ABN No:58 003 966 649
                              E: nickb@thriftywa.com
   •    Passenger Vehicles
                              Danielle Lynn
   •    Commercial Vehicles
                              Service Support Manager
   •    Buses
                              T: (08) 9464 8874 M: 0419 819 134
                              E: wagovcustomerservice@thriftywa.com
                              Postal Address:
                              324 Collier Road, Bassendean WA 6054
                              Booking Via:
                              T: 13 61 39
                              Fax (08) 9646 8839
                              Email: reservations@thriftywa.com
                              Online: www.thrifty.com.au
                              (Please note that commercial vehicles cannot be booked
                              online- please phone, fax or email).
                              Clients will be prompted to quote their GDS Corporate
                              Discount Number/Code when making a booking now instead
                              of account numbers as previously accepted. This number
                              can be found in the clients ‘Account Information Manual’
                              listed under the account number, being a 7 digit number
                              starting with “30”. Please contact Thrifty on the details above
                              if you are unsure of your account number.
                              Hours:
                              7.00am to 5.30pm Monday to Friday
                              7.00am to 12:30pm Saturday
                              7.00am to 11:00am Sundays and Public Holidays
                              Interstate Reservation Centre:
                              T: 1300 367 227
                              F: (02) 9317 3070
                              Operating Hours:
                              7 days a week including Public Holidays (EST)
                              24 hour Roadside Assistance:
                              1800 811 506 24 hour roadside assistance
                              136 139 Cars, Trucks, Vans, Utes, Buses in WA
                              1300 367 227
                              *New locations opened in Geraldton and Kalgoorlie in
                              2019

Department of Finance                                                                 Page 10
 Provision of a complete reservation and vehicle rental services.
    Located in both Metro and Regional areas.
    Offers One-way rentals
    Customer priority program-Blue Chip Service
    Accept payment by Credit Card
    24 hour Roadside Assistance on 1800 811 506
    New Online Payment Tool, fast track payments at www.afsgroup.com.au/pay-
     your-invoice/

Department of Finance                                                   Page 11
HOW TO BOOK A VEHICLE?
Setting up an Account
Step 1:
To set up an account, contact the relevant Account Manager for each of the Contractor listed on
page 6-8 to obtain an Account Application Form.
Step 2:
Customers are then required to complete the Application Form detailing address for accounts
and confirmation of Government funding or letter of Authority to open the account. Customers
will then be supplied with an account number. Customers will need to quote these numbers
each time they place a booking.
Step 3:
Customers are then required to complete the Application Form detailing address for accounts
and confirmation of Government funding or letter of Authority to open the account. Customers
will then be supplied with an account number.
Step 4:
At the time of setting up your account, customers will have the opportunity of:
•   Nominating whether they want to be self- insured (for more details on self-insurance refer to
    the Insurance section in this guide). If you are self-insured, your account will be allocated
    the discounted rate in the Pricing Details of this guide;
•   Specifying which documentation will be provided to the contractors as authority to rent e.g.
    Purchase Order number or Cost Centre number if charging back to an account.
For those customers who already have an account with either one of the contractors, the new
rates will be attached to your current profile and business will continue as usual.
Customers please note that no reward programs (e.g. frequent flyers or promotions
where prizes can be won) are available to customers who place bookings through this
contract.

Booking a Vehicle
Booking Directly with a Contractor
Customers are required to ensure that they give the contractor:
    1. A minimum notice of 24 hours for a passenger vehicle and 48 hours for a commercial
       vehicle for a Contractor to guarantee a vehicle.
    2. At least 48 hours notice for cancellation when a vehicle is booked more than 48 hours in
       advance.
Vehicles are provided on the basis of a 24-hour rental day, commencing from the delivery of a
vehicle to the customer’s location or the receipt of a vehicle by the customer at the contractor’s
location.
Bookings for each contractor can be made via: telephone to the WA Reservation Centre,
facsimile, email and online.
Step 1:
Select the contractor that best suits your needs (considering location, price, availability and
service).

Department of Finance                                                                      Page 12
Step 2:
Ring the appropriate Western Australian priority reservation number.
Avis: 136 333 or 1800 021 946
Budget: 13 27 27 (Metro) and 1300 305 888 (Country)
Thrifty: 13 61 39 (Metro and Country) and 1300 367 227 (Interstate)
Step 3:
Identify your Government agency or approved organisation by quoting the correct account
number and advice that you want the WA Government Contract rates on CUA MVR2014. These
account numbers link you to the CUA rates.
Step 4:
Provide the specific details of the rental:
•   Renters Surname & First Name
•   Renters Contact Number
•   Pick up date/time/location
•   Arrival Flight number (if applicable)
•   Return date/time/location
•   Type of vehicle required
•   Contact name & phone number of person making the reservation
•   The Purchase Order or Cost Centre number.
Step 5:
Note the reservation number for the rental.

Booking through Corporate Travel Management (CTM)
Customers can also book car hire, at CUA rates, alongside any other travel arrangements made
through the mandatory common use arrangement for Travel Management Services CUA
TMS2017.
Customers may need to quote or include an account number for the relevant Contractor when
booking car hire through CTM if they want to link back to a specific car hire account.

For Help with Account Number(s):
If your organization has established an account with either Contractor, you will be required to
quote your account’s BCD or CD number when booking a vehicle. If you are unsure of what
these account numbers would be, contact the relevant Contractor via the contact details found
here.

Collecting and Returning Vehicles
When collecting a vehicle:
    •    Quote your reservation number or the name booking was under at the pick-up counter;
    •    Provide your drivers license details and company ID if required;
    •    Advise the form of payment to be used if not already done at booking time eg.
         Purchasing Card or hard copy of Purchase Order;
    •    Confirm your contact information;
    •    Sign the Rental Agreement; and

Department of Finance                                                                  Page 13
•    Take keys and vehicle condition report to check vehicle for any damage.

When returning a vehicle:
    •    The customer is responsible for returning the rental vehicle with a full tank of fuel or
         paying the Contractor’s standard fuel price;
    •    Park the car in one of the contractor’s designated bays;
    •    Look over the vehicle for any damage;
    •    Hand back the keys at the pick-up counter and report the vehicle condition; and
    •    Either wait for contractor’s staff to check in the vehicle and finalise costs or receive a tax
         invoice by post at a later date.

Payment and Invoices
Payment can be made by opening up an account with the contractor and payment days are 30
days from the date on the invoice. The invoice can be paid by a Government Department
cheque or Purchasing Card. Customers may also elect to pay by Purchasing Card at the time of
picking up the rental vehicle. No additional surcharges will be allowed to the tendered rates for
Purchasing Card payments.
Customers please note that you are not required to pay for rental services upfront at the time of
making the booking.
The Government Purchasing Card offers a quick and convenient method of payment allowing
many goods and services to be efficiently purchased.
Always remember to inform the supplier that you will be paying by Government Purchasing
Card, at the time of ordering the service, and ensure they clearly understand that they must
send the tax invoice directly to you, the cardholder.

Additional Charges                                                         Buying Tip:
In general there should be no additional charges                           If booking online through a
other than those identified in this Buyers Guide. If                       contractor or CTM, and an admin
there are for example purchases relating to                                fee is quoted, it will be removed
equipment required to enter a mining site, customers                       once a booking is made. Please
must agree to these charges with the contractor prior                      ensure that this fee is removed by
to vehicle rental.                                                         informing the contractor

Rental Vehicle Insurance
When CUA customers create an account with Contractors under this CUA will be required to
make a choice with respect to insurance. Under the ‘self-insurance’ option (see price details
rates without insurance) the Contractors do not provide any insurance cover. Under the
‘Contractor Supplied Insurance’ (see price details rates with insurance) option the Contractors
will provide comprehensive insurance cover.
At implementation time, CUA customers will be required to nominate their preference. Once a
selection is made the choice will be recorded in the account details/customer profile and the
selected option will apply to all rentals connected with that account. If a customer wants to
change these arrangements it should write to the Contractors and request the change be made.
When a customer elects to self-insure, the Contractor will require a certificate of currency from
the Customer’s insurer and a letter authorising the self insurance option.
Self Insurance:
Rental/hire vehicles are automatically provided with comprehensive cover by RiskCover for
those public authorities who have their motor vehicle cover through RiskCover.
This coverage is provided at no additional up-front cost. However, where claims occur these
costs will reflect in the Public Authority’s loss history and may impact on Fund Contributions
(premiums).
Department of Finance                                                                        Page 14
If a customer elects to adopt this approach then rental vehicles are not covered by the
insurance offered by the Contractors. If an accident occurs, RiskCover will be responsible for
any cost associated with the accident.
Public authorities must immediately notify RiskCover of any circumstances likely to give rise to a
claim. The appropriate claim form and supporting documentation must be submitted to
RiskCover.
For Public Authorities there are several advantages to selecting the RiskCover self-insurance
option:
    •   Rental rates are lower.
    •   The insurance cover provided by RiskCover is less restrictive than that is provided by
        the Contractors.
    •   RiskCover provides comprehensive reporting of claims and accident history to support
        risk management.
    •   There are no excesses unless a public authority has elected to carry one.
    •   There are no age excesses.
    •   There are no restrictions on the use of the vehicle by probationary drivers.
    •   Overhead and under body damage is covered.
    •   Public Authorities do not have to notify RiskCover of the hire arrangement at the time of
        hire.

Public Authorities are encouraged to contact their Client Service Manager / Fund Services
Coordinator at RiskCover to discuss their individual circumstances. Further information is
available on RiskCover’s website.
Other Approved Users need to consult their insurance or risk management areas to ascertain
their organisation’s preferred approach.
Contractor Supplied Insurance:
When customers select this option, the Contractors will provide comprehensive insurance
cover. This cover provides, subject to the following paragraph, the customer with insurance
against damage to, or loss of, the rented vehicle and damage to other vehicles and property. In
the event of an accident the customer will be liable for a general excess. The excess will be as
follows:
    1. General Insurance excess (includes insurance for unsealed but gazetted roads, and
       single accident collisions including animal damage);
             a. Passenger vehicles (including intermediate SUV and 2WD utility vehicles)
                  $550 (includes GST)

             b. Commercial vehicles (including trucks, buses and 4WD)
                  $1,650 (includes GST)

    2. Overhead, under body damage - Driver liable for all damages.
    3. Age Restrictions - Driver under 21 liable for all damages

Conditions are attached to the insurance provided by the contractors. The insurance will be void
if:
    •    the driver is a probationary driver;
    •    the driver is under 21 yrs of age;
    •    the driver is under the influence of alcohol or drugs;
    •    the vehicle is used to carry passengers or goods for payment;
    •    the vehicle is used in places where they are unsuitable;
    •    the vehicle is used in contravention of Traffic or Road Safety Act;
Department of Finance                                                                    Page 15
•    the vehicle is used to carry dangerous substances;
    •    the vehicle is deliberately misused or abused; or
    •    there is inadequate safeguarding of the vehicle from accident, damage or loss.

The contractors should not be offering additional insurance to CUA customers and the systems
have been designed so as not to allow additional insurance-related payments to be made by
accounts linked to the CUA.

Damages
Customers are not liable for any “downtime” charges attributed to potential loss of business by
the contractor whilst repairs are undertaken on rental vehicles, which was damaged during a
rental unless a breach of contract has occurred.

Replacement of Vehicles
If vehicle breakdowns during rental or the vehicle is unfit or unsafe for use, the contractor will
rectify the problem and provide a replacement vehicle within 2 hours for metropolitan and
interstate areas contractor will advise the customer as to the repair/replacement timeline.

Rental Agreement
At the start of rental, the driver will be required to sign a Rental Agreement. Customers please
note that where the Rental Agreement differs from the terms and conditions of the CUA, the
terms and conditions of the CUA will apply.

Preferred Customer Programs
Contractors under CUAMVR2014 offer preferred customer programs at no extra charge for
frequent renters who can benefit from faster reservations, rental processing, returns and
receipts. The following is an overview of the preferred customer programs and customers are
encouraged to contact the respective Account Managers if they wish to know more or
participate in these programs.
For customers who no longer work for the agency, it will be the responsibility of agencies to
recover membership cards and advise the Contractors of customer’s card cancellation.

Vehicle Usage
Customers may use all vehicles on properly formed and constructed sealed roads.
Avis Australia conditions for Passenger and Commercial Vehicles:
Intermediate 4WD/AWDs may only be used on gazetted sealed and unsealed roads.
Large 4WD Wagons and 4WD Utilities are permitted to drive on all gazetted roads and man-
made tracks, however use in virgin bush is subject to permission from the renting location and
suitability of the vehicle.
Customers renting a vehicle from an Avis location south of Carnarvon and plan to travel north of
Carnarvon must seek permission from Avis by contacting Cheryl Palmer, Account Manager -
WA, 08 6551 1535 or Cheryl.palmer@abgroup.com.au.
Budget Car and Truck Rentals conditions for 4WD’s:
Intermediate 4WD/AWDs may only be used on gazetted sealed and unsealed roads.
Large 4WD Wagons and 4WD Utilities are permitted to drive on all gazetted roads and man-
made tracks, however use in virgin bush is subject to permission from the renting location and
suitability of the vehicle.

Department of Finance                                                                      Page 16
Should agencies request permission to drive in virgin bush, the agency will have to be self
insured or responsible for all repair and recovery costs. Budget must be notified prior to rental to
ensure vehicle is suitably equipped and to mitigate duty of care.
Customers are allowed to drive the vehicle:
   •    Into or out of the Northern Territory, Tasmania or to any points in Western Australia north
        of Carnarvon;
   •    In the Northern Territory and Western Australia, outside any city limits between dusk and
        dawn.
Thrifty Car Rental for 4WD’s:
Intermediate 4WD/AWDs may only be used on gazetted sealed and unsealed roads.
Large 4WD Wagons and 4WD Utilities are permitted to drive on all gazetted roads, but may not
be used in ‘off road’ areas such as beaches, sand dunes, deserts, dry riverbeds etc unless
authorised prior approval is obtained from the location at the time of booking.
Prior approval can be sought for special circumstances.
Customers please note that if the Place of Hire is in Western Australia, Northern Territory or
Tasmania the vehicle can be used out of the State or Territory of hire.
Agencies are encouraged to ensure that users of the CUA are aware of the inherent risks
involved in off road vehicle use.

Airport Concession
Recovery Fees                                                    Savings Tip:
                                                                 Fees can be avoided by collecting
Airports around Australia charge the                             vehicles from non-airport locations
contractors a fee for the use of their
facilities. The fee is passed on to
customers and represents a percentage
premium on either the “Time and
Kilometres” component of the rental or
“All rental charges”.
Customers will pay the additional premiums on the contract rates when a rental vehicle
is collected from an airport. The fees are subject to regular review by relevant local
authorities and hence are subject to change during the term of the new contract. Please
refer to the document Airport Concession Recovery Fees for the latest fees.

Fuel
                                                                  Savings Tip:
The Customer will be responsible for all fuel                     Avoid filling up the fuel tank at the
costs during the rental and for:                                  Contractor’s premises to avoid a
   •    Returning the rental vehicle with a full                  premium fuel rate.
        tank of fuel; or
   •    Paying the contractor for a full tank of
        fuel for the rental vehicle at the
        contractor’s standard fuel price.

Infringement Fees
Customers are responsible for any parking, speeding and traffic infringements issued during the
rental period.
Thrifty Car Rental charges an administrative fee of $66 for each traffic infringement issued.

Department of Finance                                                                      Page 17
NEED MORE INFORMATION?
Other Policy Requirements
Buyers should be aware of the following requirements under State Supply Commission policies
and Treasurer’s Instruction 820, and whether or not they are applicable to purchases from this
CUA:
                        Requirement                   Applicable to purchases made under this CUA?
         Buyers must publish details of their
                                                      No, not required for purchases made under this
         purchase, or any variation to any purchase
                                                      CUA.
         under this CUA, on TendersWA.
         Buyers must record the purchase on the
         agency’s contract register, as instructed    No, not required for purchases made under this
         within the buying agency’s financial         CUA.
         management manual.
         Buyers must submit a procurement plan, an
         evaluation report, a contract management     No, not required for purchases made under this
         plan or any variation to the State Tender    CUA.
         Review Committee.
         Buyers must involve the Department of        No, buyers do not need to involve the Department
         Finance                                      of Finance when purchasing from this CUA.
                                                      Yes, at all values, if the location is in the Perth
                                                      metropolitan region.

         Buyers must obtain approval from an
                                                      Please note that public authorities are not required
         authorised officer of the Department of
                                                      to request advice or approval from the Department
         Finance to purchase through an alternative
                                                      of Finance, regardless of value, when seeking an
         arrangement to this (mandatory) CUA.
                                                      exemption from the minimum requirements of the
                                                      Open and Effective Competition Policy and the use
                                                      of mandatory Common Use Arrangements for a
                                                      purchase from an ADE or an Aboriginal Business.

Complimentary Feedback and Complaints Resolution
Department of Finance aims to continuously improve the services it provides to customers and
welcomes feedback on the level of satisfaction experienced under this contract or with the
contractor(s) performance. If you are dissatisfied with the goods and/or service provided by the
contractor or have any specific concerns, these should be discussed in the first instance directly
with the contractor.
If the problem or issue is not resolved to your satisfaction, then contact the Contract Manager
at Department of Finance.

Department of Finance                                                                              Page 18
Appendices
           Appendix 1: Definition of Metro/Country/Remote
           Appendix 2: Where are the Contractors Located in WA
           Appendix 3: Frequently Asked Questions

Forms and Tools
           Contractors Details
           Price Schedule
           Airport Concession Recovery Fees

Links to CUA information
           Government Contracts Directory
           Government Contract Directory: Education Edition

Still need more information?
           Contact the Contract Manager

Department of Finance                                        Page 19
APPENDIX 1: DEFINITIONS OF
METRO/COUNTRY/REMOTE

Department of Finance        Page 20
METRO

Department of Finance           Page 21
APPENDIX 2: WHERE ARE THE
CONTRACTORS LOCATED IN WESTERN
AUSTRALIA?
Please refer to the Contractors website for Interstate locations.

All metropolitan areas
                           BUDGET CAR AND                 THRIFTY CAR
AVIS AUSTRALIA
                           TRUCK RENTALS                  RENTAL
Perth City                 Perth CBD                      Perth CBD
46 Hill St                 960 Hay St                     198 Adelaide Terrace
Perth Airport              Perth Airport                  Perth Airport
Airport Terminal           Virgin Terminals               Domestic Terminal
(T1,T2,T3)
                           Perth Airport                  Perth Airport
Fremantle                  Qantas Terminal                International Terminal
17 Queen St
                           Perth Airport                  Bassendean
Welshpool                  International Terminal         324 Collier Rd
184 Welshpool Rd
                           Balcatta                       Fremantle
Osborne Park               201 Balcatta Rd                218 South Street
440 Scarborough Beach Belmont (4WD’s)                     Osborne Park
Rd                    83 Belmont Ave                      130 Hector St West
Joondalup                  Burswood                       Welshpool
                           239 Great Eastern Hwy          Cnr Dowd & Treasure
7 Delage St
                                                          Rds
                           Fremantle
                           Cnr South St & Hampton
                           Rd
                           Redcliffe
                           302 Great Eastern Hwy

Country locations
COUNTRY                 AVIS AUSTRALIA              BUDGET CAR AND                 THRIFTY CAR
LOCATIONS                                           TRUCK RENTALS                  RENTAL
Bunbury                 76 Blair St                 51 McCombie Road               68 Spencer St
Busselton               25 Albert St                N/A                            N/A
Collie                  124 Throssell St            N/A                            N/A

Department of Finance                                                                      Page 22
Remote locations
REMOTE                  AVIS AUSTRALIA          BUDGET CAR AND             THRIFTY CAR
LOCATIONS                                       TRUCK RENTALS              RENTAL
Albany                  557 Albany Hwy          360 Albany Hwy             N/A
Albany Airport          Airport Terminal        Airport Terminal           N/A
Broome                  14-16 Coghlan St        N/A                        N/A
Broome Airport          Airport Terminal,       Airport Terminal,          Airport Terminal,
                        McPherson Rd            McPherson Rd               McPherson Rd
Carnarvon               6 Egan St               120 Robinson Street        N/A
Carnarvon Airport       N/A                     Airport Terminal           N/A
Esperance               63 The Esplanade        N/A                        N/A
Esperance Airport       Airport Terminal        Airport Terminal           N/A
Geraldton               13/65 Chapman Rd,       Via Geraldton Airport      97 Durlacher Street,
                                                                           Geraldton
Geraldton Airport       Airport Terminal,       Mt Magnet Road
                        Mullewa Rd              Moonyoonooka               506 Geraldton-Mt
                                                                           Magnet Rd
                                                                           Moonyoonooka
                                                                           Geraldton Airport
Kalgoorlie              520 Hannon St           Hart Kerspian Dve          140 Hart Kerpsien
                                                                           Drive, Broadwood
Kalgoorlie Airport      Airport Terminal        Airport Terminal
                                                                           528 Hannan St
                                                                           Airport Terminal
Karratha                28 Balmoral Rd,         Via Karratha Airport       Lot 18 Bayly Ave
Karratha Airport        Airport Terminal        Airport Terminal           Airport Terminal
Kununurra               N/A                     Lot 309 Dusty Rankin Dr    Bandicoot Drive
Kununurra Airport       Airport Terminal        Airport Terminal           Airport Terminal
Learmonth Airport       N/A                     Airport Terminal           N/A
Exmouth                 1 Griffiths Way         Caltex Service Station -   N/A
                                                Murat Road
Leinster                Lot 403, Mainsbridge    N/A                        N/A
                        Rd
Leonora                 952 Rajah St            N/A                        N/A
Newman Airport          Airport Terminal, Great Airport Terminal           Airport Terminal, Cnr
                        Northern Hwy                                       Woodstock & Lavert St
                                                                           Great Northern Hwy
Paraburdoo Airport      Airport Terminal        Airport Terminal           Airport Terminal
Port Hedland            Via Port Hedland        Via Port Hedland Airport   Cnr Cajarina Rd &
                        Airport                                            Harwell Way
Port Hedland Airport                            Airport Terminal
                        Airport Terminal                                   Airport Terminal

Department of Finance                                                                Page 23
Onslow                  Ashburton Resort, Cnr N/A                 N/A
                        Second & Third Ave
Ravensthorpe            N/A                  203 Morgans Street   N/A

Department of Finance                                                   Page 24
APPENDIX 3: FREQUENTLY ASKED
QUESTIONS
Do I have to buy from this contract if I am purchasing from a regional location?
Yes. This CUA is mandatory for all public authorities in Western Australia.
Do I need to get quotes?
No. This CUA offers fixed prices for all services. Simply contact the noted contracted suppliers
for the services you wish to order.
What happens if I need to purchase products/services that are not available on this
arrangement?
You can rent all standard products from this contract. As such it should not be necessary to
purchase any additional items. In the instance that the product is not available on the CUA then
buyers must purchase in accordance with relevant State Supply Commission policy. Details of
these policies can be found at
http://www.finance.wa.gov.au/cms/state_supply_commission.aspx .
How does Finance manage the contract?
The Contractor at the end of every quarter reports to Finance on a range of fields to enable
Finance to monitor the performance of the contract against the key performance indicators and
compliance with the terms and conditions of the contract.
Can I receive updates about this contract, including any price changes?
Yes. Email your contact details to the Department of Finance Contract Manager.

Department of Finance                                                                   Page 25
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