November 2020 07 3821 6699 - starcommunityservices.org.au - STAR Community Services
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November 2020 07 3821 6699
starcommunityservices.org.au
Star Community Services is a
not-for-profit organisation based
in Brisbane’s Redlands area.
1 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
Message from the
GENERAL MANAGER
Hello all, volunteers, staff and supporters) Senior Managers are working
through these challenging tirelessly to plan and implement
Welcome to the last STAR
times. innovative services that meet
Newsletter for 2020. What a year
the needs of our community and
it has been for all of us! Earlier this year, as the global
maintain financial sustainability
As I reflect on the extraordinary pandemic spread, STAR
to ensure we are around for
months gone past, I sincerely responded promptly and
many years to come.
acknowledge the unwavering efficiently through our Pandemic
Response Management Team On a warm note, I am humbled
support, commitment and
(PRMT). to work with a team of
resilience of the entire STAR
passionate and genuinely caring
family (including our clients, Our immediate focus was the
people who are committed to
safety of our clients, volunteers
the welfare of the vulnerable.
and staff. We continued to
Last year’s STAR Christmas
support aged clients and
appeal raised $9,300 and
clients with disability with a
$16,400 in kind support, which
COVID safe plan. Each one of
provided 650 gifts for those who
our services were reviewed to
are isolated in our communities.
ensure our vulnerable clients
Please support our Christmas
were not left behind. You will
appeal for 2020. More details
read more about the innovative
are on page 9.
efforts of our team in the
following pages. Special thanks As always, we look forward to
to all our front-line staff who receiving your feedback. Please
met the challenge head on, take a few minutes to complete
armed with Personal Protective the enclosed client satisfaction
STAR wishes Equipment. We cannot praise survey and send it back to us in
you safe and them enough for their bravery the postage paid envelope.
and commitment to supporting
joyful Christmas I wish you all a very happy and
their community. safe Christmas and New Year.
and New Year.
I firmly believe that a crisis Let’s welcome 2021 with joy,
Scan this presents an opportunity to optimism and hope!
QR Code to improve and adapt to the Kind regards
watch the shifting landscape. Outside Patsy Wilshire
STAR AGM of COVID, STAR Board and
recording.
Office Locations Call 07 3821 6699 Upcoming Public Holidays
CLEVELAND OFFICE
Shop 15, 152-166 Shore St West Office Hours • 25 Dec 2020 Christmas Day
Cleveland Qld 4163 • 28 Dec 2020 Boxing Day
IPSWICH OFFICE Open Monday to Friday • 1 Jan 2021 New Year’s Day
5 Jacaranda Street • 26 Jan 2021 Australia Day
East Ipswich Qld 4103 8:30 am- 4:15 pm
2 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
Important Information Regarding STAR Transport Bookings During
Christmas 2020 & New Year 2021 Period
STAR office will close at 4:00pm Thursday 24 December 2020 and
re-open at 8:30am on Monday 4 January 2021.
LAST DATE FOR CONFIRM BETWEEN
DATE OF TRAVEL BOOKINGS 2PM AND 4PM
(PLEASE BOOK EARLIER IF ON THE BELOW DATES
POSSIBLE)
Friday 25 Dec 2020 Public Holiday. No Trasnsport. Public Holiday. No Trasnsport.
Saturday 26 Dec 2020 No Trasnsport. No Trasnsport.
Monday 28 Dec 2020 Public Holiday. No Trasnsport. Public Holiday. No Trasnsport.
Tuesday 29 Dec 2020 Tuesday 22 Dec 2020 Thursday 24 Dec 2020
Wednesday 30 Dec 2020 Tuesday 22 Dec 2020 Thursday 24 Dec 2020
Thursday 31 Dec 2020 Tuesday 22 Dec 2020 Thursday 24 Dec 2020
Friday 1 Jan 2021 Public Holiday. No Trasnsport. Public Holiday. No Trasnsport.
Saturday 2 Jan 2021 No Transport No Transport
Monday 4 Jan 2021 Tuesday 22 Dec 2020 Thursday 24 Dec 2020
Tuesday 5 Jan 2021 Thursday 24 Dec 2020 Monday 4 Jan 2021
0480 170 878 - Emergency phone number, to be used only to cancel transport bookings
during the Christmas and New Year Office Closure.
Please Note: THIS NUMBER CANNOT BE USED TO MAKE NEW BOOKINGS
Please book your appointments and confirm your pick up times as much in advance as
possible.
End of the Year Closure of Programs
Some STAR programs such as Redlands Seniors Fitness Club, Lunch Club &
Ipswich programs are closed for some time during December and January. The
following programs will temporarily stop, then resume after the holiday period.
END DATES IN 2020 START DATES IN 2021
Ipswich Social Charters 10 Dec 2020 18 Feb 2021
Ipswich Lunch Club 15 Dec 2020 09 Feb 2021
Redlands Social Charters 07 Dec 2020 15 Feb 2021
Redlands Lunch Club 16 & 18 Dec 2020 03 & 05 Feb 2021
EasyShopper Bus 17 & 22 Dec 2020 12 Jan 2021
Seniors Fitness Classes 15, 17 & 18 Dec 2020 16, 18 & 19 Feb 2021
Redlands Monday Munchies 14 Dec 2020 8 Feb 2021
3 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
Live Independently with Your
Home Care Package
How do I get a Home Care Package?
• Contact My Aged Care on 1800 200 422
and ask for an assessment for a Home
Care Package OR you can apply online at
www.myagedcare.gov.au
• After you call or submit your form, an
assessor will contact you within 3 weeks
to arrange a face-to-face assessment
• You will be advised via letter of the
outcome of the assessment ie: Level of
home care package and other approvals
and expected waiting periods
• Once you have your letter, contact
STAR on 3821 6699. One of our Care
Cordinators will make an appointment to
talk to you about your options.
What our clients have STAR Social Seniors
to say! Package
Get out and about, make new social
Goodna resident Neville is a STAR client. His connections and stay connected
Level 1 Home Care Package supports his with your community. Available
preference to live independently. for Level 1, 2, 3 and 4 Home Care
Packages
“ I live by myself. I do not want to move to a
retirement village. I enjoy my own space. My
Home Care Package, managed by STAR is STAR Stronger Seniors
helping me live the way I want to. I access Package
transport and home maintenance services.
Thanks to STAR transport I can get to Stay active and independent with
my medical appointments without relying flexible services that support your
on anyone else. Through my Home Care overall wellbeing. Available for Level
Package I am also able to have my home and 2, 3 and 4 Home Care Packages.
backyard cleaned.
I really like that my STAR Care Coordinator For more information on STAR
rings me and stays in touch. If my needs Home Care Packages please
change, I know STAR will support me in
getting the right service for me.”
call 3821 6699.
4 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
Important note for Home Care Package Clients
Changes to your Home Care Package Funding
Please note that some changes are being From 1st February 2021, My Aged Care
made regarding how My Aged Care will will pay Home Care Package subsidies
pay the subsidies and supplements for in arrears to your chosen provider, each
your Home Care Package funding, to your month. The amount that MAC gives you will
chosen provider (e.g. STAR Community not change. Unspent funds will remain with
Services). No changes are being made to the provider. These funds will continue to
your services. be accessible by the client.
From 1st September 2021, all unspent
Currently, My Aged Care or MAC pays Home Care Package funds will be returned
the package funding amount in advance by the provider to government. The
to your chosen provider, each month. The government will hold them in trust for the
provider holds your unspent funds in trust client.
for your use at a future date. This will be Providers will inform the government of
changing in 2021. services used by the client during the
previous month. Based on this information,
Please call your STAR Care Coordinator the government will release the funds to the
on 3821 6699 if you need more client’s provider.
information.
07 3286 1300
36 Middle Street
Cleveland
Professional excellence with personalised care
Your dental health and welfare is our priority
Dr Michael Harris Dentist BDSc (Qld)
Dr Valentina Belonogoff Dentist BDSc (Qld)
Michelle Burnett Dental Hygienist / Therapist
Call us today to book your appointment
• General dental care • Same Day Ceramic
• Cosmetic dentistry Crowns
• Implants to stabilise your • DVA and new patients
dentures welcome
• Disability friendly • Disabled parking available
5 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
STAR Resillience Shines Through
STAR Volunteers and Staff have truly come • The well-being of our clients has always
together and jumped into action to ensure been our top focus. Our team made
our clients and communities continue to hundreds of phone calls to conduct welfare
receive the much needed care and support. checks on our vulnerable clients.
• Several clients were fast tracked to help
them gain access to services even before
formal paperwork was received.
• Staff and volunteers that are usually office
based, have been working from home.
We communicate with each other via
technology to ensure no disruptions.
As COVID-19 restrictions were rolled out
around Queensland earlier this year, STAR
team adapted quickly to the rapidly changing
situation. With creativity and determination,
we continued to deliver services to our clients
through the most challenging times.
Under the leadership of STAR’s Pandemic
Response Management Team (PRMT), here
are some of the measures we put in place to • The Seniors fitness classes were initially
continue our services: cancelled but resumed following all official
• Correct and adequate PPE was guidance and precautions.
immediately made available to all STAR • The STAR Tech program which had started
staff, volunteers and clients, prioritising the in December 2019 to support the elderly
front-line staff. in their technology journey, continued the
• Mandatory COVID-19 training was training and support via video tutorials,
completed by every STAR volunteer and Zoom sessions and email lessons.
staff. Workshops are now back in all locations in
• STAR vehicles were fitted with a dealer Redlands and Ipswich.
installed antibacterial disinfection system. • The hugely popular Seniors lunch clubs
• Passenger limits were immediately reduced were also temporarily suspended. As the
to only two per STAR car for transport restrictions eased, the clients were raring
trips. Charters and Shopper bus trips were to enjoy some good company in a COVID
initially paused but resumed with a limit of safe manner. Hence the Mini Lunch Clubs
10 in a STAR bus as the restrictions eased. were introduced! Once a week, up to 4
clients got to enjoy lunch, sunshine and
• In the contact centre, protective shields most importantly a good chat with friends!
were installed between each operator.
6 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
Seniors Week (15-23 August 2020)
STAR supported the RDCOTA Seniors Week Walk
in Cleveland. The 5k and 10km walk got off to a
great start with an enthusiastic group of walkers
on a beautiful morning.
COVID -19 social distancing was in place, with
walkers setting off at staggered times.
It was wonderful to get out of the house and catch
up with friends while getting some exercise.
Congratulations to everyone who took part in the
day.
Ipswich Redlands
‘Not all Disabilities are Visible’ ‘Not all Disabilities are Visible’
International Day for People with disabilities International Day for People with disabilities
Join us to celebrate the talent Join us to celebrate the talent
within our community. within our community.
Thursday, 3 December 2020 Thursday, 3 December 2020
Goodna Service Club, Goodna Cleveland RSL, Passage Street, Cleveland
9:00am - 12noon 2.00pm - 5pm
Guest speaker
Entertainment Guest speakers Sing-along
Sing-along
Rebecca Sharrock
Rebecca Sharrock Light morning tea
will be served. Arran Hansen
Light afternoon tea
Call Andrea on 3821 6699 Ext:4 or Entertainment will be served.
RSVP email AAsquith@starcare.org.au Adele Tresillian
These are a Covid Safe events. Bookings are Call Andrea on 3821 6699 Ext:4 or email
essential as numbers are limited. AAsquith@starcare.org.au
RSVP These are a Covid Safe events.
Free entry for people with disability or Bookings are essential as numbers are limited.
over age 65 years. Free entry for people with disability or over age 65 years.
Transport is available on request for eligible Transport is available on request for eligible STAR clients.
STAR clients. Transport fee applies. Transport fee applies.
This event has been assisted Redland City Council is proud to
by the Ipswich City Council’s provide funding for the Celebration
Community Development of International Day for People with
Grants Program. disabilities.
7 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
Delivery and trip Services STAR Companionship
during COVID-19 Program
Thank you to Redland City Council We would like to introduce you to Carl, a STAR
Client. Carl has lived in the Redlands since
STAR Community Services, would like to thank 1999 when he worked for the Queensland
the Redland City Council for its COVID-19 Government.
Community Organisations Support Grant.
In 2015 Carl contracted skin cancer and lost
This Grant enabled STAR to deliver groceries
part of his right leg. With his remaining family
and medication to vulnerable members of the
overseas, he reached out to STAR for support.
Redlands Coast community and provide them
with transport to access hospitals and other STAR suggested that Carl try the Companionship
medical appointments. Over 500 trips have Program for seniors. “The companions from
been delivered since 12 May 2020. STAR changed my life. They take me shopping
and help around the house. I enjoy a good lunch
with my STAR Companion Tom. I still try to do as
much as I can around the house, I don’t want to
get lazy, but having assistance with some things
makes a big difference,” said Carl.
Whether you need a hand to keep up with
your hobbies or would just like to have a chat
with someone over a cup of tea, or maybe you
would like to join a walking club, try yoga, or
go swimming - STAR is here to help. We can
help you research and arrange different types of
activities that interest you.
Carl enjoys his outings with Tom. “ I am over 70
now, still love watching Manchester United play
soccer, but without Tom, I would not get out of
the house.”
If you find you need a little extra help and some
company, give STAR a call on 3821 6699 and
ask about the Companionship Program.
Many elderly people were nervous accessing “I would be lost without
public areas as well as public transport to go
to their appointments or to do their grocery STAR”
shopping. Over 240 vulnerable people had their
medication delivered, as they were concerned
about going out in public when they were feeling
unwell. One of our STAR Drivers reported that
he delivered food to an elderly lady who had
been living on 2 minute noodles for weeks.
STAR will continue to support this lady and other
members of the Redlands Coast community.
As this program draws to a close, we would
like to send a big “Thank you” to the Redland
City Council for this outstanding support of
the Redland Coast community during this
unprecedented and worrying time.
8 www.starcommunityservices.org.au
STARthere
Hello Community Services November 2020 Newsletter
What a year it has been! COVID 19 has certainly turned our lives upside-down.
Varying lockdowns and social restrictions have given us all a feel of what it’s like
to be isolated. While many of us only had to stay at home for a few months, there
are many of us oldies who continually live in isolation and need your support.
For a year that seems to have gone on forever, I can’t believe it is nearly
Christmas again. Being alone at Christmas brings its own kind of loneliness.
I would like to invite you to become a Secret Santa by giving a gift or donation to
STAR Community Services.
Your kind donation will enable STAR to give a Christmas present to an elderly
person who is on their own!
Let’s show our elderly that we can end this extraordinarily difficult
year with a thoughtful gift that shows how much they are cared for
and that they are not forgotten.
Hugh Cornish AM
Becom e a Secret Santa
How do you become Gift suggestions:
a Secret Santa? socks, coffee,vouchers,
pamper packs, handcream, fruitcake,
Make a donation online at
https://www.givenow.com.au/starcommunityservices tea cups, crockery, household goods,
or drop a gift or non-perishable food items to: non-perishable food items or
anything that inspires you!
• Bridgestone Select, 5-11 Downs St, Ipswich
• City Cave 5/260 Brisbane St, West Ipswich
• City Cave, Spring Lake Metro Shopping Centre Shop 4,
1 Springfield Lakes Blvd, Springfield Lakes
• IGA Loganholme, 8/10 Ascot Drive, Loganholme
• Jennifer Howard MP, 125 Brisbane Rd, Booval
• Wow Mobility 4/160 Brisbane Road, Booval
• STAR office 5 Jacaranda Street, East Ipswich
• Anchor by the Bay, Shop 4, 152 Shore St West, Cleveland
• Bendigo Bank 127 Colburn Ave, Victoria Point
• Don Brown MP’s office, Shop 60, Capalaba Park, Mount Cotton Road, CAPALABA
• Chemist Warehouse, JO2 11/13 Bunker Rd, Victoria Pt
• Grill’d, Lake Side Shopping Centre, Bunker Rd, Victoria Point
• IGA Mount Cotton, 101 Valley Way, Mt Cotton
• IGA on Bloomfield, 197-207 Bloomfield St, Cleveland
• Kim Richards MP’s office, H20/11-27 Bunker Road, Victoria Point
• Mark Robinson MP’s office, 19 Waterloo Street Cleveland
• Pat Barrett Real Estate, 380 Main Rd, Wellington Pt
• Redland City Council Library, 14 Noeleen St, Capalaba
• Redland City Council Library, Cnr Bloomfield and Middle Sts, Cleveland
• Redland City Council Library, 7-15 Bunker Rd, Victoria Point
• Redlands Sporting Club, Anson Road, Wellington Point
• STAR office, Shop 15 (upstairs), 152 Shore Street, Cleveland
For further details contact Catherine Williams, Development Coordinator, STAR Community Services.
fundraising@starct.org.au - 07 3821 6699 - 152 Shore St West, Cleveland 4163 - ABN 26 729 619 090
9 www.starcommunityservices.org.au
STAR Community Services November 2020 Newsletter
THA YOU TO
THANK
STAR VOLUNTEERS
STAR Volunteers are remarkable!
Everyday STAR Volunteers get the job done without fuss,
they know what needs to get done and they do it. They are
on the phone to clients, talking with the elderly or people
with disabilities, driving, demonstrating their respect and
generous commitment to our community.
Over the 23 years STAR has been serving the community.
Volunteers have been at the forefront supporting all areas,
including driving; contact centre; companions; admin
and data support, community projects like the Christmas
appeal and Volunteer Expo.
“It always gives me a warm feeling that so many people
give back to their community. Volunteers are the back-
bone of STAR and we are so happy to have everyone back
on board. We truly value the work volunteers do.” Patsy
Wilshire, STAR General Manager.
Economic Value of volunteering
With 180 STAR volunteers averaging 15 hours of
volunteering per week, the annual economic value
contributed by our volunteers is a whopping
$4,646,160.00 STAR 2020 AGM
* Calculated at a going hourly value of $43.02 per
volunteer for 40 weeks a year STAR Community Services held its AGM on Saturday,
September 19 2020 with a very new look. It was like
no other AGM held at STAR! Adhering to COVID-19
restrictions, there were less than 10 people in the
room, while others used Zoom to hear and take part
in the meeting.
The Annual Report and Annual Impact Report can be
found on our STAR website at
www.starcommunityservices.org.au
Thank you to everyone who took part and to our
2020/21 Board of Directors for once again stepping
up to guide the Governance of STAR Community
Services.
10 www.starcommunityservices.org.auSTAR Community Services November 2020 Newsletter
Celebrating NDIS STAR: Tamar Flannery
Tamar has been a STAR NDIS client At nine months old I was diagnosed with
since 2018. Recently, she has also joined Cerebral Palsy, physically affecting all four of
our ever-growing team of volunteers. my limbs, including limited fine motor skills. I
Supported by STAR Support Worker, have needed the aid of an electric wheelchair
Josephine - Tamar is helping plan all of my life.
and draft various community group In 2000, I graduated year 12, having completed
programs for STAR. my entire education within the mainstream
classroom environment, excelling in Science
and Photography.
After looking back over the barriers that I
have faced and overcome, I want to make
a difference, so I continued my education,
completing a Certificate IV in Community
Service Work in 2005.
I have multiple support workers from STAR
Community Service that assist me daily in
every aspect of my life. From personal care
and household management to social and
community access. Since beginning with STAR
in 2018, I have become more independent and
feel I have become more of my own person. I
feel that with the aid of my support workers I
have been empowered to say what I want from
my services and also speak up when I feel I am
not being treated correctly as an individual.
Drawing on my life experiences and skills I
have learnt, MY GOAL is to be an advocate for
others with disabilities, because fair few people
have the ability or confidence to speak up for
themselves. Recently I advocated to a local
My name is Tamar Flannery and I’m 37 years department store to make their eftpos machines
old. I was born by emergency c-section, at more accessible at the self-service checkout.
twenty-eight weeks gestation. Early in my I want my story to be heard. I want others to
first year, my parents noticed that I wasn’t know they too can speak up and together we
reaching certain expected physical milestones can make a difference.
(for example, rolling over, crawling, holding my
bottles etc).
Your NDIS Plan. Your Way.
Are you looking for something unique to
make the most of your NDIS plan?
Enquire about STAR’s new programs and
activities available for NDIS clients.
Give us a call on 3821 6699 and we
will work with you to find or create
a program, course or activity that
matches your goals and aspirations.
11 www.starcommunityservices.org.auSTAR Community Services November 2020 Newsletter
STAR Transport
Prices
The pricing model is based on total
distance travelled. When you book
your trip, we calculate the distance to
determine your fare upfront.
The Non-Subsidised Client fare
is calculated at $1.80 per km.
EasyShopper in Redlands is $12
return. And Island Residents to SMBI
Ferry Terminal is $6 each way.
Distance Fare
Less than 20 km $8
20km-30 km $20
Over 30 km $1.80 per km
Over 50 km By Negotiation
Attendants 50% of Passenger Fare
Private Passenger $1.80 per km, 10 km minimum
Friendly Transport Reminders Permanent Bookings
To make a transport booking please call If you have a permanent booking with
between 9:00am - 2:00pm, Monday to Friday. STAR, please notify us of any changes in
Bookings should be made at least 2 working your schedule. Permanent bookings will
days before the travel date. cease 24 December, unless you are an
For booking confirmations, please call NDIS client. Please ring in the new year
2:00pm - 4:15pm, Monday to Friday. to reschedule your permanent bookings.
For NDIS clients, your permanent
Cancellations: Where less than 24hrs notice bookings will cease at your contract end
is given, from the pick up time, a cancellation date.
fee equal to the value of a one-way fare will
be incurred. 3 Easy steps for quick STAR trips:
Please consider booking your non-medical 1. Be ready 45 minutes prior to your
appointments outside of the peak hours i.e. appointment time.
between 10.30am – 2.00pm. 2. Use your STAR ID while waiting to be
picked up. It helps the STAR drivers
When making a payment for your STAR locate you. Ask your driver for a STAR ID
invoices online, please note your invoice next time you travel with STAR. Cost $2.
number or your name in the reference field. 3. Please use transit lounges at the
This helps us match your payments with your hospitals. It helps us to contact you, if we
invoices. need to.
12 www.starcommunityservices.org.auSTAR Community Services November 2020 Newsletter
STAR Tech: Technology Program For Seniors
Don’t Feel Left Behind. Get Connected today.
The STAR Tech program is all about supporting the
elderly in using technology confidently. Over 300
seniors have already benefited from this unique
program!
Learn on your own device (iPad, Tablet, Smartphone). If
you don’t have a device, the program offers a new Android
Tablet and full training to get you started.
STAR Tech is currently available to residents of Ipswich
and Redlands (including Southern Moreton Bay Islands
& North Stradbroke Island). Participants must be aged 65
or over or aged 50 or over for Aboriginal and Torres Strait
Islander people. Program fees and eligibility criteria apply.
Numbers are strictly limited.
Please call STAR on 3821 6699 for more information.
Volunteer Spotlight: Yvonne Powers
Hello, I’m Yvonne Powers. I volunteer as a STAR
Tech Trainer. I live on Macleay Island and have been
heavily involved with my community for seven years.
I volunteer with a commnity group- BICSI (Bay
Islands Community Services Inc.) as a part of their
‘think tank’. I also help out with fundraising events
to support our community. I am the vice president
of the Macleay Island State School P&C and have
been a member for five years. In the past I have
been a member of the Macleay Island Lions Club,
started the tourism board, a past member of the Bay
Islands Chamber of Commerce and just recently
formed a committee to build a swimming pool for the
community and for the children to have somewhere
to learn to swim.
Volunteering for the Star Tech program is very
rewarding because I get to meet and help a lot of
wonderful people each fortnight. Helping them to
overcome their fear of modern technology is very
satisfying. It’s wonderful to see them go from “I don’t
know how to turn it on” to being able to send e-mails
and download apps in just a couple of hours!
A passion of mine for forty years is nutrition. Eating
well and having a clean lifestyle is important to me
and I will “preach” to anyone who will listen. Reading
is high on my list of priorities and my new fad is
doing jigsaw puzzles on my Lenovo tablet.
13 www.starcommunityservices.org.auSTAR Community Services November 2020 Newsletter
Bulky Waste Collection Service
for Redlands Coast Residents
Redland City Council has engaged STAR Eligibility Requirements:
Community Services to undertake a Bulky • Must be a resident of Redland City Council
Household Items Collection Service. area
Eligible residents will receive one collection per • Resident must be in receipt of a current
year, consisting of up to three items such as Centrelink Pension Concession Card, DVA
white goods (fridge, freezer, washing machine Gold Card, or a confirmation benefit letter.
etc), household furniture, bicycles and small
• Not eligible if in receipt of a Commonwealth
metal items and carpet.
Health Care Card, Seniors Cards or they are
To book a collection, phone Redland City a self-funded retiree.
Council on 3829 8999. Make sure you have
• Must be the person living in the house that
your relevant concession documentation
places the request or have letter of Authority/
with you when you call. Your request will
POA.
be processed and sent to STAR Community
Please visit www.redland.qld.gov.au for booking
Services who will contact you within two
forms and to check the eligibility criteria.
working days to arrange a collection time.
STAR Spotlight: Cherie Hill
Hello. I have recently joined STAR as Client
Planning and Service Delivery Team Leader.
Having worked in the aged care and disability
sector for over 20 years, I whole heartedly believe
our role is to support and empower our clients to
achieve the outcomes they want.
Before joining the STAR team, I had a few months
off with my beautiful baby boy.
With the help of the amazing team at STAR, I hope
to create opportunities for our clients to connect
with their local community, think outside the box
and achieve their goals.
I would like to help grow STAR’s presence in the
Ipswich area and associate our brand with stories
of positivity and great achievements by the local
communty.
Outside of work, I’ve always been very involved in
field hockey even being the president of the club
for many years but now I enjoy a social game or 2
on the weekend.
14 www.starcommunityservices.org.auSTAR Community Services November 2020 Newsletter
UNIVERSITY OF THE THIRD AGE
ADA Australia Redlands District Inc
Advocacy www.u3aredlands.com.au
07 3821 3888
Enriching the Lives of Seniors in the Redlands
New
ers
memb
lc o me
we
What is an Advocate?
An advocate is someone who stands beside
you and works solely on your behalf and at your
direction. Enrolments open 1 January 2021
An Advocate can • Over 100 classes in literature, leisure, arts,
sports, computing and social outings
• support you to ensure your rights are upheld
• All classes follow Health Regulations
• support you to work through a problem with • Visit the website for more information
your aged care service provider
www.u3aredlands.com.au
• provide accurate information Fun, affordable learning in a relaxed environment.
Annual Membership Fees: Single $30, Couples $55.
If you would like to know more about your rights Special discount offer in January 2021- Check website
and responsibilities, contact Aged and Disability for details.
Advocacy Australia (ADA formerly QADA) on For more information please call 07 3821 3888
1800 818 338 or visit www.adaaustralia.com.au Email: admin@u3aredlands.com.au
Rights & Responsibilities
All clients of STAR Community Services have rights and
responsibilities under the User Rights Principles 2014.
Your Rights Your Responsibilities
The Charter outlines your rights The Charter also outlines your
when receiving care, including the responsibilities when receiving
right to: care. This means you need to
• be treated with respect • respect the rights of care
• be involved in deciding what workers
care will meet your needs • give enough information to the
• have a written agreement service provider so they can
between you and your service deliver your care plan
provider • follow the terms and conditions
• have your care and services of your written agreement
reviewed • allow safe and reasonable
• privacy and confidentiality of access for care workers at the
your personal information times agreed in your care plan
• be given information on how to • pay any fees outlined in your
make comments or complaints written agreement
about your care
• have your fees determined in a STAR supports the Australian
way that is transparent and fair User Rights Principles of 2014.
• be given a copy of the Charter
15 www.starcommunityservices.org.auSTAR Community Services November 2020 Newsletter
Feedback and Complaints
STAR appreciates all valuable feedback from our clients
and community. We will respond to every complaint.
You are encouraged to raise your concerns with the team
member in the first instance if you feel comfortable about
doing this.
If you are not satisfied with the outcome or are not happy
to discuss the issue with the team member, you can
contact the relevant Manager, or use an advocate to
negotiate on your behalf.
If the issue is still not satisfactorily resolved, you can raise
the issue with the General Manager.
If, after approaching the above people, the issue is still not
resolved to your satisfaction, you can refer your complaint
to an external body where necessary. The name and
contact details of the relevant Government Department or
Agency are detailed below.
You should be informed of the outcome of your complaint
and asked for your feedback on the complaints procedure.
In most cases, STAR will respond to the complaint within 5
working days.
Aged Care Quality & Safety Commission: 1800 951 822
NDIS Quality and Safeguards Commission: 1800 035 544
Privacy matters will be referred to the Office of the
Australian Information Commissioner: 1300 363 992
Proud Supporters of
STAR Community Services
16 www.starcommunityservices.org.auYou can also read
