ybd YOUNG BROKER DAY Including Principal Sponsor #BIBA2019 hack athon TWENTY 19 SHOW PREVIEW ONE @Dan Kennedy


BIBA’s Lindsay Campbell and Katie Reay talk about the planning needed to prepare for Europe’s largest insurance event. This time of year is a very busy one for the BIBA Conference team leaders. Aside from the pressures of coping with ever-increasing delegate numbers, what have the team been looking to improve? ‘Last year we introduced the Hackathon, the first BIBA innovation challenge with eight teams battling to solve some of brokers’ biggest problems against the clock,’ said Lindsay.

‘From all accounts the initiative was a huge success, but we do want more broker members to appreciate how technology can make a direct impact on their businesses. So the Hackathon will continue in 2019, but this time it will be moved to a more prominent site at the front of the venue. It will also be a core part of the programme for delegates, so we will be running two sessions in the main seminar programme, one on innovation and one on the Hackathon Finalists.

What else is new for 2019? ‘Well, the exhibition is the heart of the event, allowing delegates and exhibitors the chance to get months’ worth of business done in two days. So looking to support this further, we are introducing a new event App, which will allow visitors and exhibitors to arrange meetings before travelling to Manchester. There will be nine new Business Hubs built into the exhibition and the App will let visitors book the hubs for short meetings, which we hope will be a great new benefit of coming to BIBA,’ commented Lindsay.

Katie, anything you’re really looking forward to? ‘Well, I’m really looking forward to the session on Thursday with Professor Green, Freddie Flintoff and Katie Piper, as mental wellbeing is such an important subject for us all.

And BIBA’s Manchester Region are putting on a quiz night on Wednesday, which sounds a lot of fun!’ Lindsay and Katie will be manning the Enquiries desk in the Registration area and are always on hand to help and support members to make the most of their visit.

‘Come and say hello!’ Getting ready for Manchester 2 Contents Don’t miss 3 Speaker Spotlight 4-5 Hackathon 6-7 Schemes and Facilities 8 Exhibitor Profiles 9 When & Where 15-16 May Manchester Central Convention Complex Opening Times Wednesday 08.30-18.00 Thursday 09.00-16.00 Follow Us #BIBA2019 @BIBAbroker BIBA


Don’t miss…. …your first choice hotel! Our designated accommodation bookings company, Business Bookings, has rooms available in hotels all across Manchester, so make sure you check out the website for latest deals. Click on Venue at …booking your stand in the Exhibition! More brokers visit the BIBA exhibition than all the other UK insurance trade shows combined.

Make sure you book your stand today – with packages to suit all sizes and budgets you can be sure to find what you’re looking for. Shell scheme stands start at £4794 + VAT, unbeatable value for two days selling time. Exhibitors regularly say they can get months’ worth of networking and deals done in just two days. With more than 7,900 attendees expected at the UK’s most prestigious insurance marketplace, you really can’t afford for your business not to be there. …further exposure at the event!

If you are interested in hosting a session in our fringe programme, finding out more about our sponsorship opportunities, or exploring what’s out there for pre-event marketing, visit or call The Campaign Partnership on 01372 844401. …the New App! For 2019 we’ve created a terrific networking tool at your fingertips. The App will make finding people who are specifically involved in your areas of expertise easier – and you can send private messages, engage in on-line discussions and make meetings pre-show with relevant people – all whilst keeping your personal contact information private.

Build your own agenda before you arrive and make use of the brand new Business Hubs positioned in the exhibition hall for pre-booked meetings. Look out for the App launch coming soon! …booking your ticket for the Quiz Night!

An absolute ‘must’ for the Wednesday Night. Brush up on your general knowledge and join us from 7.30pm at Revolution Parsonage Gardens. £30 + VAT for a dynamic and competitive quiz, welcome drink, delicious food platter served to your table AND a DJ after-party – what are you waiting for! Book your tickets today. You can enter individually or as a team. Visit and click on Quiz Night under the Visiting tab. …Young Broker Day! If you work in a BIBA member firm and are aged 30 or under, then this is the event for you! We have a tailored programme including the opportunity to hear from music legend Professor Green, and a fascinating session on InsurTech.

There is also the opportunity to network with the BIBA YB Ambassadors and your peers over a drink in the evening. To find out more click on Young Broker Day under the Visiting tab at ybd YOUNG BROKER DAY 3


Speaker Spotlight 4 Every year the team works hard to deliver a terrific line-up of speakers, and the 2019 conference is no exception. With subjects as diverse as national security, mental health and politics (and that’s just the keynote sessions!), be prepared to come away from BIBA 2019 informed and inspired. We asked our speakers to divulge a little of what they plan to discuss in their sessions. Ask the Insurer Wednesday Keynote 14.20 We are delighted that Jon Dye, Chief Executive of Allianz Insurance and John Neal, Chief Executive Officer at Lloyd’s will be panelists in our Wednesday industry keynote.

We asked them some important questions: What are the biggest hurdles for the sector in 2019 and how can those issues be solved?

JD “It would be somewhat obvious to say that Brexit is the biggest uncertainty facing the sector. Our role as an insurer is to support our customers and inspire confidence by providing straightforward and practical solutions. Brexit is not the only big legislative and regulatory change we will have to manage in 2019 and the challenge for insurers is to maintain the highest level of service whilst making whatever changes are necessary.” JN “Tough market conditions continue to put the sector under pressure. These conditions will continue for the foreseeable future and will force us to look at everything we do, and consider how we can do it better, cheaper and faster.

The next decade will see some fundamental changes in insurance and we need to be proactive in making changes today so we are ready to seize tomorrow’s opportunities.” How can we use innovation and technology to improve the insurance market? JD “We should look at how companies in other sectors are improving their businesses and experiences for their customers. How might we adapt these ideas to our own markets? We need to keep working at ways we can simplify what can be a complex product into something that can be easily understood and used.” JN “Our focus must always be on how we can deliver the best possible products and services to our customers.

We need to listen better to our customers, and innovate the products we offer, and the way we distribute them. Technology is obviously important here in reducing costs and making us more agile, but also in providing this improved customer experience.” What are you excited about discussing in the session?

JD “I’m looking forward to a lively debate – I’m sure there will be different points of view and I hope these will engage the audience. The topics of digitalisation, customer focus and inclusion are of particular interest to me. A lot has been achieved in these areas but much more can be done and I hope that we get the chance to explore these opportunities in our discussion.” JN “My team and I are working with the market to set Lloyd’s up for success in the short, medium and long-term. We have met with many market participants over the last two months, gaining insights into what’s important to them and how we as a market can provide that.

I look forward to sharing some of this work with the audience.” Claims Wednesday Seminar 12.00 David Bonehill, UK Claims Director for Ecclesiastical has responsibility for setting strategy and philosophy in partnership with key stakeholders in order to deliver excellent standards.

“I am really looking forward to discussing how the claims profession is responding to changing customer demands. A concerning pitfall in our industry, especially this time of year, is the potential of a weather surge - does the claims market have the capacity to respond adequately?” Damian Glynn is Director and Head of Financial Risks at Sedgwick whilst also chairing the Chartered Institute of Loss Adjusters (CILA) Business Interruption Group. “Whilst dealing with large business interruption and financial claims both within the UK and abroad, I stumble across several issues including the level of under-insurance in BI and PD.

What are the causes of this? Another issue is reconciling widespread support for the CII/CILA 2012 BI wording report with limited actual implementation in policies. Why is this? There are widespread concerns thrown up by recent events – Brexit, the Salisbury Novichok situation to name a couple. Are policies still fit for purpose with advancement of new innovation in the BI/PD market?”


5 Mike Crane is Managing Director at LV= Broker and is responsible for the delivery and strategy of Commercial and Personal Lines Broker Business. “Claims are the point when our promise to our customers comes to life. We need to be constantly challenging whether our delivery matches and/or exceeds changing customer expectations. Insurance needs to keep up with speed and service demands. We need to question how we make sure we are truly customer focussed - what can we learn from other business sectors? How can we streamline and speed up delivery?” Innovation Wednesday Seminar 12.00 Elliot Biggs has worked in Financial Services for over 15 years, covering Mortgages, Banking and Insurance and is currently Chief Information Officer for C-Quence Technologies.

“Being innovative and thinking about how we bring about change is key to making the insurance industry better for our customers, for brokers, insurers and for the many people who work in this industry. My experience over many years in both personal and commercial lines insurance across strategy, business change and technical roles has given me insight into the good, the bad and the down-right ugly of innovation in the sector. There are so many opportunities for new ways of thinking; new technology and changing consumer behaviours are opening up possibilities which perhaps haven’t existed before.

The smallest incremental innovation can have big impacts within businesses. Opportunities significantly increase in magnitude when whole sectors shift for the benefit of their customers, technology and innovative thinking have a central part to play in this.” Brexit Thursday Seminar 10.40 Matt Francis leads KPMG’s UK Insurance regulatory technical team and leading up to the EU referendum and thereafter, advises a number of insurers on their Brexit strategies and contingency planning.

“Is the broking community adequately prepared for Brexit? Brokers will need to have identified the potential challenges to their business models and operations.” Access to Insurance Thursday Seminar 10.40 Chris Rolland is Chief Executive Officer of AllClear and is passionate about supporting high customer ethics standards. “Access to insurance for vulnerable customers is a hugely important industry issue and must be adressed collaboratively by not only the insurance industry and the FCA, but with the involvement of the charity sector and consumers themselves. We at AllClear have launched an ‘Action Group’ comprising leading medical charities and BIBA, in order that the travel industry support greater accessibility of travel insurance for customers with pre-existing medical conditions.

Charities tell us that customers are worried about the costs and confused about how insurance works for them, and crucially, where to go to get access to specialist insurance. Many simply don’t understand why their insurance quotes are so high and the Charities have been very clear that they want to educate their stakeholders about what comprehensive travel insurance is and how it is priced, and they want this information to come from industry experts.” Johnny Timpson is Scottish Widows’ financial protection specialist and is currently DWP Disability Champion for the Insurance Industry. “I’ve been part of many panel debates where discussion has centred around “if the regulator did this or Government did the other”.

Treating Customers Fairly, the Insurance Distribution Agreement and Senior Managers Regime requires and empowers us as both an industry and profession to do the right thing and act. Key issues we need to address are - consumer, media, charity, politician and in many cases adviser perception that due to an individual’s health, disability, lifestyle, occupation and body image that they cannot get appropriate and affordable cover. Also we need to raise awareness of the benefits of advice plus collaborative industry, professional body, charity and single financial guidance body commitment in order to make effective “signposting to specialists” the norm.

One of the sensitivities we need to be aware of in this field is, as highlighted by Macmillan Cancer Support, that the use of language is crucial - don’t use terms such as “battling cancer” far better to say “living with or living beyond.” DON’T FORGET YOU CAN CLAIM CPD HOURS TOO! This logo demonstrates the quality of the learning at BIBA events and confirms they meet the CII member CPD scheme requirements.


BIBA Hackathon 2019: Power to Y BIBA is on a long-term campaign to demystify innovation for brokers, to help our members stay relevant in a changing world. As you saw in this year’s Manifesto, we’re working on a number of fronts including data ethics, digital up-skilling and securing commitment from software houses, providers and others (like Polaris) to work with us to ensure that brokers can meet the needs of today’s Internet of Things consumer. We want to bring the best ideas from insurance innovation, whether that comes from established firms or InsurTechs. Our goal is to bring fresh thinking, new techniques and interesting tech into focus and within reach.

And we know you’ll decide what works for you, your customers, people and business.

Our first Hackathon in 2018 achieved all its goals — and some more we didn’t think about! So the Hackathon goes into its second year already enjoying more awareness and interest from the insurance community as a whole. That’s great but we’re determined to strive even harder to make it easier for brokers, and everyone at conference, to be more involved and to experience more of the process. We think it could really be worth you checking out what we’re up to in Hackathon’19. “ BIBA’s 2018 Hackathon demystified the Hack technique and set an international-level standard for this kind of event.

Renaud Million, CEO of Spixii, 2018 Hackster ” We’ve made some big changes to how we’re doing things this year to make sure the Hackathon is accessible to as many as possible, even if you’re not a Hackster beavering away with your team against that remorseless clock.

• Our teams and supporting experts will have a new home, in a dedicated Hack Zone in Central Foyer. You won’t be able to miss it! 5 Hackathon MYTHS 1. It doesn’t work It really does. Some people knew each other or worked in the same firm, many were complete strangers and yet all eight teams worked on randomly-assigned challenges and each produced a workable prototype within the deadline — remember, this was less than a working day. “89% said that on the basis of the BIBA Hackathon experience, they would go back and recommend the approach in their own firms.” 2. You have to have done this before No.

For the vast majority of participants, last year was their very first experience of a hack or sprint of any kind. No special expertise or knowledge is needed. What matters is what you know best: putting your insurance knowledge and thinking power to work. More ways to check out the 6


hack athon TWENTY 19 OU! More on BIBA’s Commitments BIBA hears a lot from brokers about a whole host of areas that affect them and their businesses. On technology and digital issues, brokers told us they would like training to increase their skills and knowledge of what technology can do for them. You spoke, we listened. This year, BIBA is rolling out a programme of ‘digital up-skilling’ sessions designed to be relevant to everyone; from those taking their first steps, to the more experienced who are looking to develop their digital offering even further.

We’re going to be working with partners including Google and software houses to deliver this programme.

We’ve created three tiers so brokers can find their own level and move through the ranks as they become more comfortable with the different aspects of data and digital. These include ‘design thinking’ to understand how to go through iterative processes, as well as sessions to better understand what your data is telling you. • Tier 1: Becoming comfortable with digital; including digital marketing, social media and collaboration.

• Tier 2: Making sense of your data; for example Management Information tools, using Google Analytics and digital drop-in events to understand how customers use your website. • Tier 3: Becoming an innovator; introduction to coding and design thinking. The events will run throughout the year from March and such is the variety, there are sessions designed for business leaders as well as those in more day-to-day roles. For more information, contact Head of Corporate Affairs, Andy Thornley at hack athon TWENTY 19 • Conference delegates will have the chance to see teams pitch their ideas, and will also play a deciding role in who eventually wins the Hackathon.

• Last year was all about Commercial Lines, this year Personal Lines will also be in the mix. We’re excited to see what happens.

3. You need to be able to code Not at all. We ensure our hacksters are supported by volunteer experts in key areas like Customer Experience and App building. You get to know them very quickly in the Hack Zone, and they’re there to help turn great ideas into demos. 4. We’re only interested in Data or Tech ‘solutions’ Wrong again! Both Data and Tech can be huge enablers and will probably turn out to be an essential ingredient. But they are certainly not the solutions in themselves. They are powerful tools to help you design and bring solutions to life. 5. It’s all about Cyber, isn’t it? It’s not that type of Hack … but we don’t blame you for checking.

The word ‘hack’ has also become a common term to describe intense, focused and rapid experimentation, especially relating to innovation efforts. That’s why our participants are called ‘Hacksters’ and not hackers. Hackathon in 2019 Digital and data related technology is rapidly evolving. Enabling brokers to actively engage with it is becoming a key part of servicing customers in the modern market place.

Vivek Banga, Chair of the BIBA Cross-Industry Innovation Working Group “ ” 7


Visit the BIBA Schemes and Facilities providers at BIBA 2019 8 The list of BIBA Schemes and Facilities was correct at time of going to press. * Stand numbers to be confirmed Scheme Provider Stand Brokers' PI Lockton B40 Brokers' PI Manchester Underwriting Management B48 Brokers' PI MGB Insurance Brokers F36 Brokers' PI Griffiths & Armour C15 Care Sector Bollington B47 Commercial Property with Flood Cover R&Q CRS F14 Cyber Insurance CFC Underwriting B38 Environmental Contractors Direct Insurance London Market E81 Equestrian SEIB E85 Event Beazley D11 Excess Public and Product Liability CNA Hardy B20 GAP Insurance Jackson Lee Underwriting B10 High Net Worth Home & Legacy F2 Holiday Homes Intasure F32 Holiday Travel DTW1991 D19 Leisure Jackson Lee Underwriting B10 Liability Yutree Insurance C69 Loss Recovery Lorega B28 Medical Indemnity Servca C85 Medical Travel AllClear Travel Insurance G19 Product Recall CFC Underwriting B38 Renovation Plan Aston Scott F81 Trade Credit CMR Insurance Services A82 Transportation Ratcliffe Underwriting F58 Unoccupied Property Camberford Law C82 Unmanned Aerial Systems (Drones) Tokio Marine Kiln C30 Young Driver Telematics Marmalade D80 Facility Provider Stand After the Event Lorega B28 BIBA Litmus Test Report on Unrated Insurers Litmus * Claims Advocacy Service Flaxmans * Claims Guidance and Resolution Mactavish * Claims Made Easy Insure Apps F83 Premium Finance Premium Credit F20 RPost Registered Email Service RPost UK C75 S&P Insurance Ratings S&P Global Market Intelligence F64 Sanctions Checking Sanctions Search * Schemes Management Accelerate Underwriting * Valuation Questgates G32 BIBA Schemes and Facilities provide specially negotiated, bespoke and exclusive products to members.

These add value and offer new opportunities by giving access to services that may not otherwise be available.

Most of the schemes and facilities providers will be available in the exhibition to discuss their particular products so do try to make time to visit as many of them as you can. Don’t forget that you will be able to contact them prior to the event via the BIBA 2019 App for more information or to schedule an appointment to meet up. For an overview of all the schemes and facilities come to the BIBA stand (E90) and speak to the Commercial Team.


Looking forward to meeting you at BIBA 2019 Our exhibitors share some of their plans for this year’s show 9 AXA Stand E40 Come and see us on stand E40.

We're excited to showcase all that we have to offer across insurance and healthcare and with XL having recently joined the AXA family, we have lots to talk about. Representatives from all areas of our business will be on hand to find the right cover and services to help you and your clients’ businesses grow. We’re constantly evolving and are passionate about pushing boundaries to ensure we’re always enhancing what we offer you. Not just to suit you today, but to help you be better prepared for tomorrow.

Close Brothers Premium Finance Stand F10 At Close Brothers Premium Finance, we’re already getting excited about BIBA 2019. Whilst our stand experience and competition giveaways are still under wraps, we can promise brokers complimentary drinks and a warm welcome from our friendly sales team. Come to stand F10 to discover how our focus on service, expertise and relationships can build your business and help make your customers’ insurance more affordable by spreading the cost through premium finance. We work with 1,700 brokers across their 2,000+ offices, to help more than 2.4 million businesses and customers spread the cost of their insurance premiums.

Hiscox Stand A30 Hiscox is delighted to be returning to BIBA 2019 to showcase CyberClear, our newly updated cyber and data insurance. Taking into account industry feedback and the constantly evolving cyber threats facing UK SMEs, we’ve created a first-class cyber and data insurance solution that can help prevent problems arising in the first place. At Hiscox, we support our brokers with specialist underwriting across commercial and personal lines risks, as well as developing bespoke schemes across a range of sectors. Find out how Hiscox can help your clients bounce back from a cyber attack at stand A30.

RSA Stand E20 RSA is committed to making insurance easy. We work in partnership with you to provide added value services that set us, and you, apart. As one of the world’s longest standing general insurers, we provide peace of mind and protect large corporations, small businesses and individuals from uncertainty. As the world evolves so do the needs of those we serve. We respond with an agile yet resilient business that is best in class, using our expertise to anticipate and exceed customer expectations.

Pop by stand E20 for a chat, we are open for business. Aviva Stand C20 We’re our brokers’ biggest champion.

That’s why everything we do is built with you, your business and your clients in mind. Our breadth of products, specialisms and experience means we’re always here to support you and to help your business grow. As proud principal sponsors of BIBA 2019 we look forward to seeing you and your teams at the event. Welcoming you onto our stand this year will be members of the Aviva senior team as well as trading, sales and propositions experts who’ll be on hand to share how we can support you in 2019 and beyond.

Follow our BIBA conversation on Twitter @AvivaBrokerUK Principal Sponsor


Exhibitors BIBA2019 Rural and Commercial Holdings Stand D77 Rural and Commercial Holdings (RCH) is the holding company for regulated businesses; Rural Insurance and One Commercial who are specialist MGAs serving the UK insurance broking community. The businesses are both well established and trade with over 1,000 brokers in the UK. Collectively they underwrite over £60 million in premium on behalf of A rated insurers for retail and commercial customers. More recently, the group has expanded to include Binnacle Insurance Services, a specialist insurance provider for holiday and residential parks and their customers.

Visit us on stand D77 to find out more.

LexisNexis Risk Solutions Stand C58 LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help insurance providers reduce risk and improve decisions to benefit people across Europe. Headquartered in metro Atlanta, Georgia, and Maidenhead, UK, we have offices throughout the world and are part of RELX Group (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers across industries. For more information, please visit Carpenters Group Stand D79 Carpenters Group is one of the UK’s leading providers of insurance and legal services.

We work in partnership with a number of insurers, brokers and MGA’s delivering a variety of fully outsourced claims solutions. Our team has grown to 1000 staff across five locations throughout the UK.

Our insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. PremFina Stand E58 PremFina is a UK-based premium finance company. Not only are we the newest provider on the block, we’re also different. Whether it’s our funding or self-financing, we let brokers choose how to finance their customers’ premiums. With PremFina, brokers can enhance their brand and customer journey with our white-labelled system, complete with branded documentation.

Flexible, robust, modular and scalable with 300+ API integration, our software is state-of the art, making existing processes simple. Not only that, we have also received investment from investors who previously backed game changing companies such as Skype and Tesla.

Outra Stand E87 Outra is a customer data science business that helps companies drive performance. We unify and refine large scale unstructured and structured data sets, from multiple sources at speed. Then apply AI to build insights about your customers to understand why they behave as they do, and what motivates them to act. Followed by analysing this data over time to interpret trends and predict change, applying confidence scores to all modelled attributes to aid decision making. Lastly, we deliver actionable insight with speed and agility through Velocita, our customer data platform.

LV= Broker Stand D30 We’re looking forward to being back at this year’s BIBA Conference and we’d love to see you on stand D30.

Don’t miss this opportunity to hear all about our exciting personal lines developments and discuss how we can work together. Our stand is always a hive of activity, with friendly faces from across the business, so come and say hello while you’re at the show and let’s talk business! Follow us on Twitter @LV_Broker to get the latest updates. 10

Exhibitors BIBA2019 APC London Market Stand B68 APC London Market is a leading Lloyd's Broker based in the City of London. Founded in 1993 we are now recognised as being one of the market leaders in Medical Malpractice, Life Science, General Liability and Airside Liability insurance and/or reinsurance. We have built up strong relationships with our insurer partners and our strengthened ties with Lloyd’s and Company Markets further enable us to provide additional support to brokers which have specialist and niche schemes. We continually introduce new and innovative facilities.

Visit us on stand B68 to find out more.

Yutree Underwriting Stand C69 Yutree Underwriting is a modern and dynamic independent underwriting agency offering a variety of specialist liability, property and other commercial insurance products to brokers for 600 trades. From small artisan producers to community groups, land owners, sports clubs, property owners, wholesalers and product innovators, Yutree specialise in understanding your client, however big or small - providing cover to match their requirements. As a testament to our service we provide the approved BIBA liability scheme on an exclusive basis and are approved Lloyd’s coverholders.

Visit us at stand C69 to collect your copy of Yutree Today.

Travelers Stand B11 With Travelers by your side, your ambitions can take flight. Now you can go places you never thought possible; embrace challenges as opportunities, and walk towards risk, not away from it. We use our expertise, our network and our experience to deliver solutions that enable you to focus confidently on the next chapter of your story. Our restless passion for better and a solid commitment to caring and genuine partnerships will ensure the best outcome for you and for our industry in general. Come and see us on stand B11 at BIBA 2019.

Granite Underwriting Stand D69 Granite Underwriting is a specialist MGA concentrating on Non Standard Motor and Home Insurance and solely operates on a wholesale basis.

Our experienced team of Underwriters offer a flexible approach when competing in areas of the market that more traditional insurers decline. Let us help you with your Non Standard Car, Van and Home risks, Motor Trade, Couriers, Taxis and Fleet business. We can also offer finance for some of these risks using our in house facility, Granite Finance.

More information is available at and we look forward to seeing you on stand D69 at BIBA 2019. Trakm8 Stand A50 Trakm8 is a leading telematics supplier, providing a range of telematics solutions for some of the UK’s largest insurers. Designing and manufacturing its products in the UK, Trakm8 is proud to hold the Made in Britain marque. Trakm8 owns all of the IP in the telematics value chain, from device manufacture, risk scoring, crash detection, remote vehicle diagnostics, and battery health, to vehicle prognostics. This approach enables Trakm8 to work closely with its customers to understand their unique needs, whether it is a turnkey solution for customers looking for a quick route to market, or a completely bespoke solution.

Cover.Net Stand C78 This year’s theme at BIBA - ‘Leading the Way’ looks like it was specially chosen for Cover.Net!

We have been cloud hosting our MGA software solution since 2001, that’s before the terms ‘Cloud’ and ‘MGA’ were even invented! Our solutions provide all an MGA needs to run their business. Sales, Administration, Compliance, MI and Claims Handling all come as standard, with the ability to plug in any scheme, from the most straightforward to the most complex, across any channel. Come visit us on C78 and see why we are the choice for global insurance giants and start-ups alike. 11

Exhibitors BIBA2019 Sequel Stand G15 Sequel is a leading insurance and reinsurance software specialist delivering powerful, reliable solutions across the market for over 25 years.

We are known for our industry expertise, professionalism, and track record for delivering successful transformation programmes. Our customers are underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector. Sequel is a part of the Verisk Group, a leading data analytics provider serving customers in insurance, natural resources and financial services.

For more information on our products please come and visit us at BIBA 2019. We look forward to meeting you. Chaucer Stand E38 Leading specialty insurer Chaucer is delighted to be exhibiting at BIBA again, and we look forward to welcoming new friends and old to our stand E38. We provide smart straightforward risk solutions for UK brokers and MGAs through our insurance company in Dublin, or through Lloyd’s. We offer a comprehensive range of marine and property specialty products, including Lonham, our Cargo and Freight Liability specialists in Ipswich.

If you would like to arrange a meeting, please contact

We look forward to seeing you at BIBA. Pukka Insure Stand E8 Head to E8 for an unmissable experience with Pukka Insure. BIBA 2019 marks Pukka Insure’s third birthday and with the recent launch of our Private Car line we’ve had another cracker. What better way to celebrate than with Pukka Pong? Think Beer Pong but better. And you can win stuff. Come and give it a go! We’ve moved home, you’ll now find us at E8 but the warm welcome, flowing cocktails and unmissable colour scheme remain true to form.

For the lucky few invited to the highly anticipated VIP Pukka After Party, a surprise celebrity performance awaits.... QBE Stand D50 QBE – Business insurer. QBE knows what it takes to meet the insurance and risk management needs of companies - from complex specialty risks to simpler e-trading solutions. In partnership with brokers, we work hard to understand our clients’ businesses to both provide the cover they need and find ways of helping them minimise their exposure to risk. Our risk management and rehabilitation experts focus on helping clients improve their risk profiles and on enabling them to benefit from reduced claims frequency and costs.

Talk to us at stand D50 to find out more. Ageas Stand D10 At Ageas we’re open for business; your commercial business in fact - and the ‘crew behind you’ would love to tell you more when you visit stand D10. You probably know us already as one of the UK’s largest personal lines insurers. But our appetite for flexible commercial lines trading (and great, bespoke commercial deals built around your needs) has increased - and we want to work even closer with forward-thinking regional brokers. We’re providing personal and commercial cover for over five million customers already – so why not give us a try? You might be surprised by what we offer!

Giroux Stand B76 Inundated with spreadsheets? Overrun by manual processes? Struggling with your data? It's time to speak with GIROUX. Analytics isn't just for large insurers. GIROUX's breakthrough Analytics-as-a-Service data platform will help you enhance underwriting profitability and commission, maximise capacity and improve efficiency using data insights. It's time to future-proof your business and boost productivity by shifting valuable resources away from data processing and towards data analysis. Visit GIROUX at stand B76, where our experts will guide your through how our powerful data platform works - and show you what it can achieve for you and your business. 12

Exhibitors BIBA2019 Bollington Stand B47 Bollington is back for BIBA 2019 - and our stand is better than ever! With award-winning support, efficient online account servicing, speedy processing and access to markets with a choice of insurers – including exclusive access to our MGA, Anjuna – Bollington provides a great range of products spanning courier and taxi, self-drive hire, recruitment agencies, property owners and a BIBA approved care scheme… and much more, too. Bollington is a trusted partner for hundreds of brokers across the UK. Find out why. Visit stand B47 and grab a drink and a warm welcome from our underwriting team.

Alternative Risk Management Stand E77 ARM Limited. Europe’s largest independent captive manager.

ARM provides insurance management and company administration services to a broad range of clients: including PLCs, SMEs, the public sector and private individuals. We have over 150 captive entities under management and our clients participate in virtually every class of risk on a global scale. We have close relationships with many regional and independent brokers. ARM has been in operation since 1996 and, with our 30-strong staff, we have the experience and professional expertise to develop innovative insurance solutions for our clients.

Come and see us on stand E77 or visit Home & Legacy Stand F2 Leading the way in high net worth insurance.

High net worth specialist Home & Legacy returns to the BIBA Conference & Exhibition for the 10th year in a row. This year, we are proud to return as the chosen appointed partner for the BIBA High Net Worth Insurance Scheme. You will find us leading the way at the front of the exhibition, at stand F2. Why not pencil in a visit to Home & Legacy at BIBA 2019 and find out how you can benefit from the special rates and terms Home & Legacy can offer you as a BIBA member. Renovation Plan Stand F81 Renovation Plan is a specialist insurance scheme for properties undergoing construction, renovation or conversion. We cater for all types of project, large or small, including residential and commercial properties. With three levels of cover to choose from, our products can be tailored to suit your clients’ individual requirements. Why is this cover necessary? • Most home or property insurance policies restrict cover on the existing property whilst works are ongoing.

• An Unoccupancy clause may apply if the property is empty during the work.

• Standard property policies may not include cover for the new fixtures, fittings and new work - ‘Contract Works’. THB UK Risk Solutions Stand C18 We’re constantly evolving to ensure THB UK Risk Solutions remains your wholesale broker of choice. Over 50 years we’ve developed impressive market connections so we can offer a broad choice of capacity, schemes, facilities and online options for a wide range of covers: Property and Casualty, PI including Insurance Brokers and Surveyors facilities, Cyber, Tradesman and Events, Motor Trade, Motor Fleet including exclusive coach and haulage facilities and more, including Aviation covers for aircraft, drones, airside activities and airports – so have a drink with us at our First Class Flight Bar to discuss your clients’ UK risks!

National Windscreens Stand B12 National Windscreens continue to focus on upgrading customers journeys by providing a truly national coverage through 108 fitting and calibration centres. Our unique ‘Partscheck’ software allows us to select the right glass, first time, as well as being able to identify whether or not an ADAS camera has been fitted. This ensures that customers are provided with one appointment to complete both the windscreen replacement and calibration. Windscreen mounted ADAS camera is critical to car safety systems and National Windscreens has invested over £2m to ensure that we are a world leader in ADAS camera calibration.


Exhibitors BIBA2019 Charles Taylor Stand C76 Enabling the business of insurance. Charles Taylor is a global provider of professional and technical services and solutions that enable the insurance market to meet the continually evolving challenges it faces. Our services are distinctive in terms of their breadth, technical excellence and global reach. We support every aspect of the insurance operating model - running insurers, managing claims and implementing technology solutions. We support commercial insurance lines globally and the more technical aspects of personal and life insurance for a range of clients - including insurers of all types, reinsurers, brokers and corporate insureds.

Meet the team on stands C74 and C76. QuestGates Stand G32 We can help your clients avoid under-insurance!

QuestGates are proud to continue as BIBA’s preferred supplier of valuation services for the sixth successive year. Our loss adjusting expertise gives us a unique insight into what makes up true values at risk and this is applied when providing professional valuations of buildings, plant and machinery, fine art & antiques and business interruption risks. Our BIBA Valuation Facility offers discounted rates for BIBA members so please come and see us on stand G32 to learn how we can help your clients avoid under-insurance and the potential penalties that this brings.

Gibraltar Finance Stand E79 Gibraltar has a vibrant insurance sector with over 40 insurers currently writing new business.

Collectively, these insurers are writing almost £5 billion of gross premium annually. A Big 4 accountancy firm estimates that Gibraltar's motor insurers have more than a 20% share of the UK motor insurance market. Gibraltar insurers’ ability to continue to passport their insurance services into the UK after Brexit has been confirmed by the UK Government. Gibraltar is rapidly developing as a global FinTech Hub and is seeing increasing interest in Insurtechs.

How can Gibraltar Finance assist you with your new business development opportunities? Premium Credit Stand F20 We are the leading provider of premium finance in the UK and Ireland. Founded 30 years ago, we provide finance to over two million customers and are the only premium finance provider accredited by BIBA. We give you the support, technology and training to offer finance consistently and compliantly, and grow your business. Whether you're an existing broker or are looking to setup a new finance arrangement, we would welcome a discussion. To schedule a meeting with us, please email For more information visit or follow us on twitter @pcl4brokers.

R&Q CRS Stand F14 R&Q Commercial Risk Services Limited. With offices in London, Manchester Birmingham and Bournemouth we pride ourselves on developing long term relationships with independent brokers. We deliver superior products and services for the majority of commercial business and are proud to manage the BIBA Commercial products that cater for difficult flood exposures.

Accredited Insurance (Europe) Limited (‘AIEL’), with offices in London and Malta, underwrites business through a network of MGAs, providing them access to quality reinsurance support. AIEL, rated A- (Excellent) by A.M. Best, is licenced to write all classes of non-life business throughout the EU and UK. Flood Excess Stand G31 Policy Excess has been delivering competitive flood excess insurance around the UK since 2015. We know that floods can turn lives and companies upside down, leaving ordinary home and business owners saddled with prohibitive uninsured expenses. Our product has been developed with the help of the UK’s foremost flood prevention and restoration experts and it’s underwritten by an A+ rated global insurer.

Our online system for brokers can instantly quote and bind cover up to £50,000 (and up to £100,000 with insurer approval). Why not leverage our flood excess insurance to obtain a better deal from your main property insurers? 14

Exhibitors BIBA2019 International General Insurance (IGI) Stand B60 We are happy to be at BIBA for the second year in a row. IGI is one of a few MENA companies writing international business from London. Since 2011, our UK subsidiary of our Bermudian Parent has been writing a diverse portfolio of specialty commercial insurance and reinsurance.

We take pride in our expertise and service levels, including efficient and prompt handling of claims. Located at stand B60, IGI underwriters representing Political Violence, Construction & Engineering, Legal Expenses, Intellectual Property, Directors & Officers and Professional & Financial Lines, look forward to discussing their respective classes and latest market leading products. Vasek Insurance Stand C60 Vasek Insurance will be back at BIBA 2019 with a bigger and better stand than ever before. To celebrate its position as one of the leaders in specialist property insurance in the UK, Vasek will be inviting you into its home to discuss its wide range of 5 Star rated products and services.

Now in its 21st year, Vasek Insurance will also offer you the chance to win some wonderful prizes, if you can find the right key to the door… National Gift Card Europe Stand G26 Acquire and retain more customers, inspire precious referrals, reward loyal staff and make cost effective insurance pay outs; all with gift cards.

National Gift Card Europe provide gift cards, digital gift codes and gift card fulfilment services to help businesses maximise customer acquisition, reward, referral, incentive, cash pay-out and staff benefit initiatives. In Europe we offer over 100 brands, and 450 brands internationally. Gift cards can be fulfilled in bulk, directly to individuals or via a 24/7 connection thanks to our customer-centric, flexible and expert service. We look forward to telling you more at BIBA 2019. Allianz Insurance Stand E10 The world is changing and technology is evolving, but here at Allianz we continue to be here to help people move on and up in life and business.

At BIBA we will demonstrate how our Allianz Experts keep us at the forefront of industry thinking to give our customers confidence in tomorrow. We look forward to welcoming you to our stand E10. Join us to discover more about the Allianz difference that sets us apart and makes us the trusted insurer of choice for more than 86 million customers in over 70 countries worldwide. Integra Insurance Solutions Stand C93 Integra is delighted to be exhibiting at BIBA again. We are an MGA based in the UK offering home insurance products, specialist schemes cover as well as church and commercial insurance through our Congregational brand.

Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We have an appetite to work collaboratively with ambitious brokers and intermediaries with niche expertise and experience, to build and develop successful schemes portfolios. Please join Managing Director Martin Cox, Strategic Director Carlo Cavaliere and other senior personnel at our stand to learn more about Integra.

Tokio Marine HCC Stand C30 Tokio Marine HCC is a leading specialty insurance group conducting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance. The company is comprised of highly entrepreneurial teams equipped to underwrite special situations, companies and individuals, acting independently to deliver effective solutions. Our products and capabilities set the standard for the industry, as many of our nearly 2,600 employees are industry-leading experts. Tokio Marine HCC is part of Tokio Marine, a premier global company with a market cap of approximately $33.8 billion.* *Market Cap as of 12/31/2017.


Exhibitors BIBA2019 CPP Group UK Stand E83 CPP Group UK is a leading international product innovation business that works with business partners across a range of sectors in 10 markets and local hubs within Asia, Europe and Latin America. We deliver InsurTech products and distribution expertise to generate commercial benefits and meaningful solutions for over eight million customers. CPP’s insurance and assistance products provide peace of mind by reducing the stresses of everyday life. Included in our portfolio are personal possessions devices, a travel suite and a cyber security suite all designed to deliver ancillary revenue, increase engagement and provide tangible value for your customers.

Lockton Companies Stand B40 Lockton is a global professional services firm with 7,000+ Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world’s largest privately held, independent insurance broker by helping clients achieve their business objectives. Horizonscan Stand C79 Horizonscan is an award winning business resilience consultancy. Horizonscan are strategic partners with MSAmlin, Aviva and Belfor. Horizonscan has proven performance in making businesses more prepared for crisis events. Current projects include; Cyber attack, Active shooter/workplace violence, Brexit, extreme weather and product recall.

Horizonscan work in line with current best practice and relevant standards (ISO 22301). Choose either resilience development from first principles or a refresh of existing plans. Resilience assurance, where we stress test your plans and provide recommendations for improvement. Resilience training from our portfolio of training, i.e. command and control, crisis media, IT recovery, supply chain integrity.

Manchester Underwriting Management Stand B48 Manchester Underwriting Management is a specialist underwriting agency providing quality products with quality capacity. We deal with insurance brokers in the UK and around the world. Brokers deal directly with our experienced underwriters, which means we can provide a first-class service on both underwriting and claims. MUM Products: • Professional Indemnity (with EL/PL) • Casualty • Cyber • Property Owners • Management Liability • Directors & Officers Liability Come and talk to MUM so we can help you win business.

Tokio Marine Kiln Stand C30 Tokio Marine Kiln is a forward-thinking international underwriting business which operates in the Lloyd’s and Company markets.

As part of one of the world’s largest insurance groups, Tokio Marine, we empower our people around the world to protect cus- tomers against complex and ever-changing risks. We have four underwriting teams focused on: Property & Casualty; Marine, Aviation & Special Risks; Accident & Health; and Reinsurance, which are complemented by a first-class Claims team and an expert Risk Engineering service.

For more information, visit Renovation Underwriting Stand E75 Renovation Underwriting is an MGA that provides contract works solutions and unoccupied property insurance for the HNW sector to Private Client and Commercial Brokers. Its products insure existing structures, contract works, liability and party wall exposures in a single package for projects between £200,000 and up to £100m. It is backed by three UK A rated insurers. It provides CPD on this subject to Brokers, RIBA and RICS members. Come and visit us on stand E75. 16

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